وظائف Intouch CX

Respond promptly and professionally to customer inquiries via phone, email, chat.Resolve customer issues efficiently by identifying problems, troubleshooting, and providing accurate...

We're looking for experienced and talented members to join our new launching account. Chat and calls, French English and German English as well

Lead and manage end-to-end project delivery, ensuring alignment with organizational objectives and timelines.Develop and execute change management strategies to support successful project...

We're looking for experienced and talented members to join our new launching account. Chat and calls, French English and German English as well

About the job   IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently expanded its...

Lead, motivate, and manage a team of French-speaking customer service representatives in a BPO environment.Monitor daily team performance to ensure service level agreements (SLAs) and quality...

The Senior Manager/Associate Director of Talent Acquisition will lead and manage the recruiting team while liaising between other internal stakeholders and departments within the country. The ideal...

Administer and support the full employee lifecycle, including onboarding, orientation, and offboarding processes.Serve as a primary point of contact for employee inquiries regarding HR policies,...

End-to-End Recruitment: Manage the complete recruitment lifecycle for French-speaking positions (primarily for Customer Experience/Call Center/BPO roles), from initial sourcing to final offer and...

Supervise and lead a team of customer service representatives in an in-office BPO environment.Monitor daily team performance, ensuring adherence to quality standards and KPIs.Provide coaching,...

Manage and supervise CSRs Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employeesManage operational performance...

Lead, mentor, and motivate a team of French-speaking customer service representatives to achieve performance targets and deliver exceptional customer experiences.Monitor daily operations and ensure...

Monitor and evaluate customer interactions across multiple channels (phone, email, chat, social media) to ensure adherence to quality standards and company policies.Conduct regular audits of customer...

Monitor and evaluate customer interactions in French across various channels (phone, email, chat, social media) to ensure adherence to quality standards.Conduct regular audits of customer service...

Manage and supervise CSRs Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employeesManage operational performance...

Lead, mentor, and motivate a team of German-speaking customer service representatives to achieve performance targets and deliver exceptional customer experiences.Monitor daily operations and ensure...

Monitor and evaluate customer interactions in Italian across multiple channels, including phone, email, chat, and social media.Conduct regular audits of customer service representatives’...