وظائف British Council Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></p><br><br><p><span><span><strong>We connect. We inspire.</strong></span></span></p><br><br><br><br><p><strong><u>Role purpose</u></strong></p><br><br><br><p>The purpose of this role is to support the <strong>effective day-to-day delivery of Teaching operations at a single-country/location level</strong> by coordinating key administrative and operational processes and ensuring continuity and delivery readiness. Reporting to the Teaching Operations Manager, the role supports the implementation of operational plans and schedules aligned with teaching delivery needs, coordinates administrative activities related to class delivery, venue readiness and teacher support, and contributes to smooth pre-term and in-term operations across Teaching Centres and partner locations. The role also supports the onboarding and coordination of delivery partners and suppliers, ensuring operational activities are completed efficiently and in line with established processes.</p><br><br><br><p>The Coordinator works closely with <strong>teaching staff, operational teams and other internal stakeholders</strong> to maintain delivery readiness, support safeguarding and quality compliance, and ensure accurate and timely communication and documentation. The role assists with safeguarding compliance and documentation, acting as a point of contact for related queries; monitors and reports operational issues, escalating them to the Manager where necessary; supports issue resolution; and contributes to continuous improvement by identifying and addressing routine operational inefficiencies. The role plays a key part in ensuring consistent, well-coordinated and high-quality Teaching operations.</p><br><br><br><br><p><strong><u>Roles Accountabilities</u></strong></p><br><br><br><br><p><strong>Service Delivery &amp; Customer Experience</strong>: Delivers a range of administrative and customer services within agreed corporate procedures to maximise quality, continuity and efficiency. Ensures student registration, customer care and re-registration processes comply with corporate policies and support effective teaching, learning and service standards. Maintains accurate customer and financial records in line with corporate requirements, prepares routine and some non-standard documentation, reports and financial analysis/reconciliations, and undertakes basic data/task/information analysis to support process improvement. Provides logistical support within the Teaching Centre and supports the delivery of internal and external activities to ensure they run smoothly and efficiently. Receives and responds to customer enquiries, acting as a point of reference for queries, identifying complex issues requiring resolution by others and referring them appropriately.</p><br><br><br><p><strong>Customer Experience, Risk &amp; Compliance</strong>: Recognises and understands the impact of incidents, including complaints, resourcing problems, and logistical or technical difficulties, and proactively alerts the relevant team to issues that may affect teaching delivery or customer experience. Communicates and liaises proactively with internal and external stakeholders to ensure effective coordination and delivery of events, services and activities, while building an understanding of relevant contacts and teams to support effective issue resolution. Understands and adheres to risk management procedures relevant to teaching delivery, including child protection, security policies, financial protocols and anti-fraud measures, and highlights instances of non-compliance to senior managers. Ensures financial and customer data is handled in accordance with corporate requirements to support accurate reporting and informed decision-making.</p><br><br><br><p><strong>Resource Management &amp; Self-Management:</strong> Monitors and takes responsibility for small-scale resources, following established procedures and ensuring equipment and materials are available and ready for use when required. Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery across daily and weekly time horizons. Tasks and coordinates internal colleagues and/or external suppliers to complete activities within established procedures, ensuring efficient service delivery, and monitors task completion against agreed quality and time standards.</p><br><br><br><br><p><strong><u>Qualification and Experience </u></strong></p><br><br><br><p><strong>Essential</strong></p><br><br><br><ul><li>Degree or equivalent experience.</li><li>Experience in a customer-focused environment.</li></ul><br><br><p><strong><u>Important information</u></strong></p><br><br><br><ul><li><strong>British Council Pay band</strong>: 4</li><li><strong>Contract type</strong>: FTC</li><li><strong>Location: </strong>Egypt</li><li><strong>Proof of Identity requirements &amp; right to work in the country</strong>: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. &nbsp;</li></ul><br><ul><li><span><strong>Application Closing Date: Tuesday, 27 October 2026 at 21:29 Egypt time (23:59 IST)&nbsp;</strong></span></li></ul><br><br><p><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></p><br><br><p><span><span><strong>Equality, Diversity and Inclusion Statement</strong></span></span></p><br><br><p><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></p><br><br><br><p><span><span><strong>Safeguarding Statement</strong></span></span></p><br><br><p><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></p><br><br><p><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></p><br><br><p><span><span><strong>We connect. We inspire.</strong></span></span></p><br><br><br><br><br><p><span><strong><u><span>Role purpose</span></u></strong></span></p><br><br><br><p><span>The purpose of this role is to coordinate and control the end-to-end operational activities required to deliver exam services to institutional (B2O) clients, including schools, universities, ministries, and professional bodies. Sitting within the Operations Planning and Registration function, the role ensures contracted services are delivered accurately, efficiently, and in compliance with British Council policies, processes, SOPs, exam security requirements, and awarding body regulations. Working closely with the B2O Account Support Officer, who is the client’s primary contact, the role ensures operational inputs, data, internal workflows, and handovers are completed accurately, on time, and to the required quality, providing the operational backbone for a seamless client experience and consistent, high-quality service.</span></p><br><br><br><p><span>The role performs key operational activities directly and, where services are centralised or hub-delivered, provides oversight, quality assurance, operational assurance, and escalation management across registration, scheduling, billing and credit notes, payment tracking, post-test processing, and other delivery workflows. It manages operational communication with UK Examination Boards for University and Professional Exams and collaborates with Delivery, Planning &amp; Registration, Workforce Resourcing, Finance, and hub teams to ensure operational readiness, seamless exam delivery, continuity, data accuracy, timely process completion, and consistent service quality.</span></p><br><br><br><br><p><span><strong><u><span>Main accountabilities</span></u></strong></span></p><br><br><br><br><p><span><strong><span>Service Delivery and Operational Assurance : </span></strong><span>Coordinates end-to-end operational processes for institutional (B2O) exam services, ensuring accurate, timely, and compliant delivery in line with British Council and awarding body requirements. The role oversees registration, scheduling, pre-test, test-day, and post-test activities, verifies operational readiness across venues, materials, workforce, special arrangements, and data integrity, monitors hub-delivered processes, manages operational communication with UK Examination Boards for university and professional exams, and maintains accurate records to support audit, reporting, and compliance.</span></span></p><br><br><br><p><span><strong><span>Risk, Compliance and Stakeholder Management:&nbsp;</span></strong><span>Ensures all B2O operations comply with exam security, safeguarding, data protection, awarding body regulations, SLAs, Standard Operating Procedures (SOPs), and quality standards through regular quality assurance and operational risk management. Working closely with the B2O Account Support Officer and internal teams, including Delivery, Planning &amp; Registration, Workforce Resourcing, Customer Service, Finance, and hub teams, the role coordinates operational readiness, provides timely updates and risk escalations, supports client escalations with accurate operational information, and contributes insights to improve service quality and strengthen institutional partnerships.</span></span></p><br><br><br><p><span><strong><span>Financial and Operational Leadership:&nbsp;</span></strong><span>Ensures accurate and timely invoicing, credit notes, payment tracking, and financial adjustments for B2O exam services, either by completing the work directly or overseeing delivery by the Shared Service Centre, while coordinating with Finance to resolve payment issues and supporting cost-effective delivery through accurate operational planning. The role also supports induction, training, and communication for Shared Service Centre teams, provides operational guidance and governance across teams supporting B2O clients, and promotes quality, compliance, and continuous improvement.</span></span></p><br><br><br><br><p><span><strong><u><span>Qualification and Experience </span></u></strong></span></p><br><br><br><p><span><strong><span>Essentials</span></strong></span></p><br><br><br><ul><li><span>Degree or equivalent experience. </span></li><li><span>Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events)</span></li><li><span>Understanding of compliance, safeguarding or screening requirements</span></li><li><span>Strong process management and organisational skills</span></li><li><span>Ability to work to deadlines in a fast-paced delivery environment</span></li><li><span>Experience supervising staff or contractors.</span></li></ul><br><p><span><strong><span>Desirables</span></strong></span></p><br><br><br><ul><li><span>Lean Six Sigma qualification. </span></li><li><span>Knowledge of Teaching or Exams operations</span></li><li><span>Experience working with shared services / outsourced delivery teams</span></li><li><span>Experience with financial workflow support such as billing or payment tracking.</span></li></ul><br><br><p><span><strong><u><span>Important information</span></u></strong></span></p><br><br><br><ul><li><span><strong><span>British Council Pay band</span></strong><span>: 4</span></span></li><li><span><strong>Location:</strong> Egypt</span></li><li><span><strong><span>Contract type</span></strong><span>: FTC</span></span></li><li><span><strong><span>Proof of Identity requirements &amp; right to work in the country</span></strong><span>: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. &nbsp;</span></span></li></ul><br><ul><li><span><strong><span>Application Closing Date: Tuesday, 27 October 2026 at 21:29 Egypt time (23:59 IST)&nbsp;</span></strong></span></li></ul><br><br><br><br><p><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></p><br><br><p><span><span><strong>Equality, Diversity and Inclusion Statement</strong></span></span></p><br><br><p><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></p><br><br><br><p><span><span><strong>Safeguarding Statement</strong></span></span></p><br><br><p><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></p><br><br><p><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></p><br><br><p><span><span><strong>We connect. We inspire.</strong></span></span></p><br><br><br><br><br><p><span><strong><u>Role purpose</u></strong></span></p><br><br><br><p><span>The purpose of this role is to coordinate the&nbsp;<strong>effective, secure and compliant delivery of exams and related operational activities</strong> across a country or location. The role ensures end-to-end readiness for test-day and post-test operations, including venue coordination, equipment readiness, materials handling and test-day staff management, in line with global quality, security, compliance and Standard Operating Procedures (SOPs). It oversees the selection, contracting and coordination of internal and external venues and equipment, ensuring delivery resources are available, cost-effective and compliant with British Council and awarding body standards.</span></p><br><br><p><span>The role sits within the <strong>Operational Delivery function of E&amp;E Operations</strong> and coordinates venue and equipment planning, contracting and compliance to safeguard exam security and integrity. It works closely with country operations teams and relevant stakeholders to ensure efficient and consistent delivery, while driving continuous improvement in logistics, operational efficiency and customer experience. The role also supports capability building across country operations teams, promoting consistent application of operational standards and best practice.</span></p><br><br><br><br><p><span><strong><u>Role Accountabilities</u></strong></span></p><br><br><br><br><p><span><strong>Service Delivery &amp; Operational Excellence: </strong>Coordinate all operational aspects of test-day and post-test delivery, ensuring compliance with global Standard Operating Procedures (SOPs), security standards, and operational readiness requirements. Oversee the sourcing, contracting, performance management, and compliance of internal and external venues and third-party delivery partners to ensure value for money. Coordinate the procurement, maintenance, and readiness of test-day equipment and materials, including laptops, hand scanners, signage, and storage facilities, while ensuring the secure handling, tracking, and transportation of confidential materials. Lead operational readiness checks, venue audits, and test-day risk assessments, support the management of test-day rosters to ensure operational coverage, participate in delivery as required, act as the primary operational contact for venues, test-day staff, and delivery partners, and manage issue escalation, incident response, and stakeholder communications.</span></p><br><br><br><p><span><strong>Risk, Compliance &amp; Stakeholder Management:&nbsp;</strong>Ensure full adherence to security, integrity, and regulatory requirements for exam delivery by conducting or supporting venue compliance audits, incident investigations, and maintaining accurate audit trails and operational documentation. Collaborate with the Governance and Compliance team to support operational assurance and compliance activities. Coordinate operational communications with candidates, partners, and internal stakeholders, ensuring customer feedback and test-day observations are captured, reviewed, and acted upon. Work closely with venue owners, third-party delivery partners, and suppliers to resolve performance, compliance, and service-related issues while maintaining high standards of customer experience.</span></p><br><br><br><p><span><strong>Financial Management, Leadership &amp; Capability Building:&nbsp;</strong>Oversee venue and supplier contracting, including purchase orders, payments, and cost tracking, ensuring the efficient and compliant use of venues, materials, and staff resources. Manage Delivery Network Assistants, venue staff, and temporary test-day teams where applicable, supporting their training and development in compliance, operational procedures, and risk management. Foster a culture of accountability, security, continuous improvement, and consistent operational excellence across delivery teams.</span></p><br><br><br><br><p><span><strong><u>Qualification and Experience </u></strong></span></p><br><br><br><p><span><strong>Essentials</strong></span></p><br><br><br><ul><li><span>Degree or equivalent experience.</span></li><li><span>Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).</span></li><li><span>Proven ability to manage venues, equipment, and logistics to strict security and quality standards.</span></li><li><span>Experience supervising staff or contractors.</span></li></ul><br><p><span><strong>Desirables</strong></span></p><br><br><br><ul><li><span>Lean Six Sigma qualification.</span></li><li><span>Experience working with awarding bodies or educational assessment services.</span></li><li><span>Good understanding of compliance, confidentiality, and audit requirements</span></li></ul><br><p><span><strong><u>Important information</u></strong></span></p><br><br><br><ul><li><span><strong>British Council Pay band</strong>: 4</span></li><li><span><strong>Contract type</strong>: FTC</span></li><li><span><strong>Location: </strong>Egypt</span></li><li><span><strong>Proof of Identity requirements &amp; right to work in the country</strong>: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. &nbsp;</span></li></ul><br><ul><li><span><strong>Application Closing Date: Tuesday, 27 October 2026 at 21:29 Egypt time (23:59 IST)&nbsp;</strong></span></li></ul><br><br><br><br><p><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></p><br><br><p><span><span><strong>Equality, Diversity and Inclusion Statement</strong></span></span></p><br><br><p><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></p><br><br><br><p><span><span><strong>Safeguarding Statement</strong></span></span></p><br><br><p><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></p><br><br><p><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></p><br><br><p><span><span><strong>We connect. We inspire.</strong></span></span></p><br><br><br><br><br><p><span><strong><u><span>Role purpose</span></u></strong></span></p><br><br><br><p><span>To support the Head of Marketing / Senior Marketing Manager in developing and implementing the country B2O marketing strategy and plans for English and Exams (E&amp;E), ensuring alignment with the global marketing strategy and brand, and working closely with the E&amp;E Business to ensure marketing programmes support and deliver the required business targets.</span></p><br><br><br><p><span>The British Council’s mission is to build trust in the UK around the world by sharing aspects of its education systems, governance and culture. E&amp;E contributes to this by helping people access life-changing education and work opportunities through English and other valuable, globally recognised UK qualifications and skills. Marketing and Communications is a strategic function that drives awareness, understanding and engagement across diverse audiences by using market and customer insight, knowledge and analysis to promote our work, products and services effectively. The function also leads the development of the brand, tells inspiring stories that strengthen our global reputation, builds lifelong relationships, engages staff and demonstrates our impact.</span></p><br><br><br><br><p><span><strong><u><span>Role Accountabilities</span></u></strong></span></p><br><br><br><br><p><span><strong><span>Strategy, Planning &amp; Consultancy:</span></strong><span> Supports the Head of Marketing / Senior Marketing Manager in developing and executing country B2O go-to-market plans for E&amp;E, ensuring alignment with global marketing objectives, agreed budgets and resources. Champions the deployment of the British Council brand architecture, monitors compliance and manages interventions to address non-compliance, while ensuring agreed global marketing processes are consistently implemented. Monitors, analyses and reports on B2O marketing KPIs, designs and delivers integrated 360° campaigns, adapts messaging and creative assets across audiences, contexts and platforms, and develops partnership and channel marketing plans aligned with customer needs and business goals. Applies professional marketing expertise to assess practices, identify improvements and develop solutions that drive growth and efficiency; provides country insights linked to country and global priorities; uses social listening and analytics to monitor online reputation and optimise engagement; advocates for customers within cross-functional teams; develops initiatives that improve customer experience and engagement; and maintains a clear focus on B2B audiences and market segmentation, ensuring tactical execution supports strategic brand and marketing objectives.</span></span></p><br><br><br><p><span><strong><span>Commercial, Financial &amp; Stakeholder Management:</span></strong><span> Supports budget management for E&amp;E B2O marketing plans using agreed corporate systems and processes. Conducts monthly and year-end reporting on budget progress, including the management of issues and risks, while ensuring value for money and cost effectiveness in delivering plans and achieving the best results. Proactively builds strong relationships across the internal marketing network and with key stakeholders to enable integrated approaches, share knowledge and strengthen own marketing expertise.</span></span></p><br><br><br><p><span><strong><span>Leadership, Planning &amp; Governance</span></strong><span>: Plans and prioritises own activities to ensure effective delivery of country marketing activities across monthly, quarterly and annual time horizons. Shares intelligence, experience and ideas with the Head of Marketing / Senior Marketing Manager to support improvements in operational efficiency and effectiveness. Ensures compliance with corporate and governance policies, including the responsible and ethical use of AI tools.</span></span></p><br><br><br><br><p><span><strong><u><span>Qualification and Experience&nbsp;</span></u></strong></span></p><br><br><br><br><p><span><strong><span>Essentials</span></strong></span></p><br><br><br><br><ul><li><span>Relevant degree e.g. marketing, or equivalent level of experience </span></li><li><span>Experience in a marketing position at a national level within a medium to large organisation. </span></li><li><span>Demonstrable experience of developing marketing strategies and plans </span></li><li><span>Demonstrable experience in managing supplier relationships </span></li><li><span>Stakeholder engagement and management </span></li></ul><br><p><span><strong><span>Desirables</span></strong></span></p><br><br><br><ul><li><span>Relevant external professional organisations e.g. CIM, Melcrum, GCN, CIPR, WOMMA etc. (or equivalent experience) </span></li><li><span>Experience in a global organisation </span></li><li><span>Experience in a relevant sector or industry e.g. education, Exams </span></li></ul><br><br><p><span><strong><u><span>Important information</span></u></strong></span></p><br><br><br><ul><li><span><strong><span>British Council Pay band</span></strong><span>: 6</span></span></li><li><span><strong><span>Contract type</span></strong><span>: Fixed Term Contract</span></span></li><li><span><strong><span>Location: </span></strong><span>Egypt</span></span></li><li><span><strong><span>Proof of Identity requirements &amp; right to work in the country</span></strong><span>: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. &nbsp;</span></span></li></ul><br><br><ul><li><span><strong><span>Application Closing Date: 21 October 2026 at 21:29 Egypt time (23:59 IST)</span></strong></span></li></ul><br><br><p><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></p><br><br><p><span><span><strong>Equality, Diversity and Inclusion Statement</strong></span></span></p><br><br><p><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></p><br><br><br><p><span><span><strong>Safeguarding Statement</strong></span></span></p><br><br><p><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></p><br><br><p><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>English Language Teacher – Inspire, Engage, Make an Impact</strong></p><br><br><br><br><p>Are you passionate about teaching English and creating meaningful learning experiences that truly inspire?</p><br><br><br><br><p>Join us as a <strong>Teacher of English</strong> and play a vital role in delivering a rewarding, stimulating and high‑quality English language experience for our learners while supporting the British Council’s wider cultural relations mission.</p><br><br><br><br><ul><li>In this role, you will plan and deliver effective English lessons tailored to diverse learner needs, ensuring your teaching consistently meets British Council Global Teaching Standards.</li></ul><br><ul><li>You will track learner progress, provide meaningful feedback, and encourage learner autonomy, while actively engaging in professional development to maintain excellence in teaching and learning. As part of the teaching centre team, you will contribute to centre activities, course development, staff collaboration and local marketing initiatives, helping to deliver outstanding customer service and a positive student experience.</li></ul><br><ul><li>Building strong relationships with students and colleagues is central to the role, as is promoting intercultural understanding and awareness of UK values through classroom and out‑of‑class activities. You will also ensure all work aligns with British Council policies on safeguarding, equality and inclusion, data protection, special educational needs, and health and safety.</li></ul><br><br><p>If you are driven by quality, collaboration and cultural exchange, this is an opportunity to make a real impact through teaching.</p><br><br><br><br><p><strong><u>Essential qualification</u></strong></p><br><br><br><br><ul><li>University degree or equivalent.</li><li>Cambridge CELTA and or Trinity Certificate TESOL (TEFLi) or equivalent.</li></ul><br><br><p><strong><u>Essential Experience:</u></strong></p><br><br><br><ul><li>2 years post-certificate experience (TEFLi) (and/or equivalent to 1,200 hours).</li><li>As appropriate within Global British Council Teaching Standards at Core or Higher Stage</li></ul><br><ul><li>Demonstrate subject knowledge</li><li>Engage and motivate learners</li><li>Create a positive and inclusive learning environment</li><li>Plan and deliver coherent lessons</li><li>Make use of assessment and feedback</li><li>Manage teaching and learning resources</li><li>Uphold professional responsibilities and values</li></ul><br><br><p><strong><u>Desirable:</u></strong></p><br><br><br><ul><li>Recognized diploma in English Foreign Language eg. DELTA/ Trinity Diploma (TEFLq)</li><li>Specialism where appropriate eg YL qualification: TYLEC (or equivalent), PGCE/BEd in Primary or relevant subject.</li></ul><br><br><p><strong><u>Salary and other benefits:</u></strong></p><br><br><br><ul><li>Gross monthly salary : 25,750 EGP</li><li>Other benefits&nbsp;and&nbsp;allowances:&nbsp;&nbsp;<ul><li>As per applicable laws, the British Council will deduct contributions from your EGP monthly salary at rates determined by the National Social Insurance Authority.</li><li>Annual leave allowance: 35 days per year of paid leave, plus minimum 14 public holidays</li><li>Medical Insurance:&nbsp;You and your family will be covered with the Council’s Group Medical Insurance offering comprehensive coverage.&nbsp;</li></ul></li></ul><br><br><p><strong><u>Important Information&nbsp;</u></strong></p><br><br><br><ul><li>Role:&nbsp;&nbsp; Teacher of English</li></ul><ul><li>Locations:&nbsp;&nbsp; (Agouza, City Stars, Aspire, 6th October city, Alex KLS and Alex BSA), Egypt</li><li>Contract type:&nbsp; 1 year fixed term contract&nbsp;&nbsp;&nbsp;</li><li>Working hours: 37.5 hours</li><li>Right to work in the country - This opportunity is open to Egyptian nationals only. Work permits can only be obtained via the British Council for Egyptian passport holders.</li><li><strong>Deadline to receive applications: &nbsp;15th Oct 2026 (11:59 pm GST)</strong></li><li>Only the shortlisted candidates will be invited to attend in person Assessment Centres, at our Cairo or Alexandria as a selection process.</li><li>As teaching centre schedules are driven by customer demand, evening working hours will be required. Working patterns may vary and typically include work on Fridays and Saturdays.</li></ul><br><br><p><em>*Please note that all applications should be submitted only in English.</em></p><br><br><p><em>*It is advisable to apply in advance to avoid any technical issues at the last moment</em></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></p><br><br><p><span><span><span><strong><span>We connect. We in</span>spire.</strong></span></span></span></p><br><br><br><br><p><span><strong><u>Role purpose</u></strong></span></p><br><br><br><br><p><span>The purpose of this role is to provide <strong>essential logistical and administrative support to the Teaching Operations team</strong>, ensuring the smooth and efficient running of daily teaching activities. Reporting to the Teaching Operations Manager or Coordinator, the Assistant supports the preparation of teaching spaces, materials and equipment, assists with venue checks and other logistical arrangements, and completes routine administrative tasks such as data entry, filing and document preparation. The role responds to day-to-day operational needs and requests from teaching staff, helping maintain operational readiness and contributing to a high-quality learner and teacher experience.</span></p><br><br><p><span>The role works closely with <strong>teaching staff and operational colleagues</strong> to ensure classrooms, materials, equipment and other resources are ready in advance of classes and that operational tasks are completed accurately and on time. The Assistant supports <strong>safeguarding and health &amp; safety procedures</strong> through routine checks and reporting, and contributes to a positive, responsive and efficient working environment. The role requires strong attention to detail, responsiveness and a proactive approach to supporting the smooth execution of daily teaching operations.</span></p><br><br><br><br><p><span><strong><u>Role Accountabilities</u></strong></span></p><br><br><br><p><span><strong>Customer Experience &amp; Service Delivery</strong>: Receives and responds to customer enquiries, identifying complex issues that require resolution by others and referring them appropriately. Recognises the impact of incidents, including child protection incidents, behaviour management issues, complaints, resourcing problems, and logistical or technical difficulties, and proactively alerts the Team Leader to concerns that may affect service delivery or customer experience. Monitors the movement of Young Learner students during classes, ensuring they remain safe and on the premises, and escalates concerns to the Academic Team. Delivers administrative and customer services in line with agreed corporate procedures to maximise quality, continuity and efficiency. Provides logistical support for the organisation and delivery of teaching, registration, and other internal and external activities and events, including setting up classrooms in accordance with British Council standards and rearranging furniture and layouts with contracted staff. Proactively communicates and liaises with internal and external stakeholders to ensure effective coordination and delivery of services and activities.</span></p><br><br><br><p><span><strong>Administration, Facilities &amp; Operational Support</strong>: Supports day-to-day operational and administrative requirements, including clerical work, filing, scanning, archiving, document and database updates, and maintaining accurate records relating to the work area. Supervises administrative and logistical services and assists the Marketing Officer with maintaining records of promotional materials. Ensures classroom IWBs are functioning correctly by carrying out basic troubleshooting and escalating technical issues to the IT Technician as required. Reports premises and equipment maintenance issues to the Business Operations team. Monitors small-scale resources, cash and stock in line with established procedures, ensuring equipment and materials are available and ready for use when required. Monitors the cleanliness of the British Council building, ensuring classrooms and public areas meet British Council standards, particularly during class changeovers and after-hours support, and reports service provider issues to the Business Operations team. Acts as the point of contact for deliveries to the Teaching Centre.</span></p><br><br><br><p><span><strong>Planning, Suppliers &amp; Self-Management</strong>: Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities across daily and weekly time horizons. Coordinates external contractors and suppliers to complete straightforward, time-limited activities in line with established procedures, monitoring completion against agreed quality and time standards to ensure efficient service delivery. Supports effective coordination of suppliers and services and maintains operational readiness by ensuring agreed activities, resources and logistical requirements are completed accurately and on time.</span></p><br><br><br><p><span><strong><u>Qualification and Experience </u></strong></span></p><br><br><br><p><span><strong>Essentials</strong></span></p><br><br><br><ul><li><span>High School Certificate</span></li><li><span>University Graduate or Diploma in any field</span></li><li><span>Minimum of 1 year of full-time work experience</span></li></ul><br><p><span><strong>Desirable</strong></span></p><br><br><br><ul><li><span>Experience of working in an educational institution</span></li></ul><br><br><p><span><strong><u>Important information</u></strong></span></p><br><br><br><ul><li><span><strong>British Council Pay band</strong>: 2</span></li><li><span><strong>Contract type</strong>: FTC</span></li><li><span><strong>Location: </strong>Egypt</span></li><li><span><strong>Proof of Identity requirements &amp; right to work in the country</strong>: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. &nbsp;</span></li><li><span><strong>Application Closing Date: Monday, 28 September 2026 at 20:30 Egypt time (23:59 IST)&nbsp;</strong></span></li></ul><br><br><br><p><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></p><br><br><p><span><span><strong>Equality, Diversity and Inclusion Statement</strong></span></span></p><br><br><p><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></p><br><br><br><p><span><span><strong>Safeguarding Statement</strong></span></span></p><br><br><p><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></p><br><br><p><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><p><strong>-</strong></p><br><br><p><strong>Business Operations Administrator</strong><br><strong>Location</strong>: Egypt<br><strong>Contract Type</strong>: Fixed-Term Contract<br><strong>Pay Grade:</strong> 4<br><strong>Closing date:</strong> 29 Sept 2026 at 23:59 IST<br><strong>Requirements: You must have the legal right to work in Egypt at the time of application. &nbsp;We are unable to support with visa sponsorship and relocation.</strong></p><br><br><p><strong>Role purpose – The job:</strong></p><br><br><p>Each Business Operations Administrator may undertake one or more of the following areas of work according to his or her competency and experience, and to the business need</p><br><br><p><strong>Main accountabilities:</strong></p><br><br><p><strong>Suppliers and Services</strong></p><br><br><ul><li>Support country procurement of equipment and consumables with the support of procurement team (Marketplace). Prepare request for quotations and create procurement requests on system.</li><li>Monitor contractor’s performance including delivery, receipt, warranty, damages, and insurance. report vendors review, and evaluations to business operations manager.</li><li>Coordinating mobile services with the service provider, maintain phones inventory, and process/monitor the bills.</li></ul><p><strong>Compliance</strong></p><br><br><ul><li>Apply Health and Safety regulations in cooperation with the Security Manager.</li><li>Update contracts register, and manage offsite information storage as per information retention and disposal requirements.</li><li>Follow Financial Control Compliance Framework (FCCF) in all financial and procurement processes.</li><li>Apply Child Protection regulations in all related activities.</li><li>Support the environment framework by ensuring premises and activities uphold best environmental practice</li></ul><p><strong>Estates/facilities Management</strong></p><br><br><ul><li>Follow up on facilities services including hard (building maintenance, electricity, HVAC, etc), and soft services (cleaning, catering, transportation, etc) in 4 British Council branches in Egypt.</li><li>Contribute in supervising the contractors work on premises renovation projects including technical and financial aspects.</li><li>Maintain operational condition of office furniture and equipment, recommend replacements and disposals to the business operations manager.</li><li>Update office inventory of onsite assets &amp; work of Art, their procurement, maintenance and disposal in accordance with policies and procedures</li><li>Oversee security supervisors and perform regular checks on security systems.</li></ul><p><strong>UK appointed staff accommodation</strong></p><br><br><ul><li>Ensure the British Council accommodation policy is applied when looking for</li><li>accommodation for new staff arriving to Egypt</li><li>Review and update a record of reputable agents and review the agreements with these agents and ensure that they follow our requirements</li><li>Negotiate the rent fees, check contracts clauses, terms and conditions, and ensure that all ownership papers are checked by our lawyer before signing the lease with the landlord.</li><li>Arrange moving of staff’s stuff securely and in co-operation with HR team.</li><li>Organize utilities, facilities, inventory, and regular maintenance of all apartments in a timely manner.</li></ul><p><strong>General Administration</strong></p><br><br><ul><li>Follow up on the process of VISA/residence/passport requests/renewals for non-Egyptian staff with the Embassy and Egyptian authorities</li><li>Supervise operation of office cars including insurance, licensing, maintenance, schedules, and drivers.</li><li>Handle customs clearance where applicable.</li><li>Supervise mail and shipment services through courier service providers.</li><li>Provide logistical support to the organisation and delivery of internal and external activities/events, to ensure they run smoothly and efficiently.</li><li>Handle cash paid to authorities for deposits, fines, fees, etc.</li><li>Handle and follow up requests and formalities with local governmental entities.</li></ul><p><strong>Managing self &amp; others</strong></p><br><br><ul><li>Manage recruitment, leaves, and development of a small team of business operations assistants.</li><li>Review the performance of the assistants on a quarterly basis</li><li>Sets tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services. &nbsp;Monitors task completion to agreed quality and time standards.</li></ul><p><strong>Requirements of the role:</strong></p><br><br><p><strong>Minimum/ essential</strong></p><br><br><ul><li>English at Proficiency Level B2</li><li>Fluent written and spoken Arabic</li><li>Work experience in a similar role</li><li>Hands-on experience in using Word, Excel, and PowerPoint.</li><li>At least three years’ experience in a similar role. Proven track record in general office administration.</li><li>Experience working in a multi-cultural organisation in an international context</li><li>Strong organisational skills with the ability to prioritise tasks and meet deadlines</li><li>Ability to build effective relationships with employees and management to achieve the delivery of high quality and effective professional services</li><li>Awareness of different governmental authorities and processes that are related to job scope of work</li><li>Strong administrative experience with the ability to interpret and follow organisational policy and practices.</li><li>Working in both public, not for profit and private sector organisations</li><li>Experience of working in a matrix management structure.</li></ul><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><p><strong>Role title: Customer Service &amp; Sales Officer</strong><strong>&nbsp;– Join an Exceptional Team</strong></p><br><br><p>Do you enjoy helping people reach their goals? Are you energised by face‑to‑face interactions and creating positive experiences? this is your opportunity to join a highly skilled, supportive, and people‑focused team at the British Council.</p><br><br><p>We’re seeking a Customer Service &amp; Sales Officer to welcome students, guide them through their learning options, and play a key role in the ongoing success of our Teaching Centre.</p><br><br><p><strong><span>Why Join Us?</span></strong></p><br><br><p><strong>Professional Growth &amp; Development&nbsp;</strong>Learn from experts in customer engagement, sales, and education, with continuous opportunities to expand your skills and advance your career.</p><br><br><p><strong>A Culture That Values You&nbsp;</strong>We are committed to well‑being, inclusion, and ongoing improvement. Your ideas will be heard, and your contribution will help shape an exceptional learner experience.</p><br><br><p><strong>Be Part of a High‑Performing Team&nbsp;</strong>Join a collaborative, experienced group known for delivering excellence and supporting one another to achieve meaningful results for thousands of learners.</p><br><br><p><strong><span>Role Purpose</span></strong></p><br><br><p>You’ll ensure every student — whether new or returning — receives attentive, informed, and professional support. Your work will help drive enrolments, contribute to centre targets, and uphold the British Council’s reputation for quality and trust.</p><br><br><p><strong><span>Main Accountabilities</span></strong></p><br><br><p>You will engage with students and parents both in person and through various communication channels, responding to enquiries and guiding them through the registration process. In every interaction, you will uphold the British Council’s commitment to delivering a welcoming and professional experience.</p><br><br><p>A key part of your role will be supporting enrolment growth. This includes conducting consultations, managing and nurturing leads, following up on interest, and contributing to monthly sales targets. You will also play an active role in marketing‑related activities that help strengthen student engagement and awareness.</p><br><br><p>To keep the Teaching Centre running smoothly, you will handle essential operational and administrative tasks. This includes accurate data entry, payment processing, coordinating surveys, and supporting day‑to‑day activities that ensure an efficient and well‑organised environment for students and staff.</p><br><br><p><strong><span>Qualifications &amp; Experience</span></strong></p><br><br><p><strong>Essentials:</strong></p><br><br><ul><li>Comprehensive, proven experience​ as a customer service executive</li><li>Self-motivated with a results-driven approach​</li><li>Excellent command of English – written and spoken – to connect confidently and clearly.</li><li>University degree</li></ul><p><strong>Desirables:</strong></p><br><br><ul><li>Customer Service Professional Qualification</li><li>Relevant qualification or training undertaken in Sales</li></ul><ul><li>Hands-on experience with CRM software is a plus​</li></ul><p><strong><span>Important Information</span></strong></p><br><br><p>•&nbsp;&nbsp; &nbsp;Number of positions: 2<br>•&nbsp;&nbsp; &nbsp;Location: 6th of October, Egypt</p><br><br><p>•&nbsp; &nbsp; Gross monthly salary: <span>16,600</span> &nbsp;EGP</p><br><br><p>•&nbsp;&nbsp; &nbsp;Job type: Full time<br>•&nbsp;&nbsp; &nbsp;Contract type: Fixed Term Contract (FTC)</p><br><br><p>•&nbsp;&nbsp; &nbsp;Deadline to receive applications: 11 August 2026</p><br><br><p>•&nbsp;&nbsp;&nbsp; Working conditions: 7.5 working hours per day for rotational shifts between 12 pm and 7:30 pm, with 2 days off.</p><br><br><br><p><strong>This role is only open for candidates who have the right to live and work in the job location.</strong></p><br><br><p><strong>Please note that all applications should be submitted in English only.&nbsp;</strong><strong>It is advisable to apply in advance to avoid any technical issues at the last moment</strong></p><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></p><br><br><br><p><span><span><strong>We connect. We inspire.</strong></span></span></p><br><br><br><p><span><strong><span>Role Description, Purpose &amp; Accountabilities</span></strong></span></p><br><br><br><p><span>We are seeking a highly organised and proactive Teaching Operations Coordinator to provide key coordination and logistical support that ensures the smooth and efficient running of our teaching operation.</span></p><br><br><br><p><span>In this role, you will deliver a range of administrative and customer services in line with corporate procedures, helping to maximise quality, continuity and efficiency. You will support student registration, customer care and re-registration processes, ensuring compliance with organisational policies and high standards of teaching, learning and service delivery. Responsibilities will include maintaining accurate customer and financial records, preparing routine and non-standard documentation, reports and reconciliations, and carrying out basic analysis to support process improvement.</span></p><br><br><br><p><span>You will be a key point of contact for customer enquiries, providing excellent service while escalating complex issues appropriately. You will proactively identify and communicate risks that may affect teaching delivery or the customer experience, including complaints, resourcing challenges and logistical or technical difficulties. Working closely with colleagues and external suppliers, you will coordinate activities, services and events, ensuring they run smoothly and effectively.</span></p><br><br><br><p><span>The successful candidate will understand and follow risk management and compliance procedures, including safeguarding, security, financial controls and data handling requirements. You will also manage small-scale resources, ensure materials and equipment are available when needed, and effectively plan, prioritise and coordinate work to meet changing demands and agreed quality and service standards.</span></p><br><br><br><p><span><strong><span>Qualifications &amp; Experience</span></strong></span></p><br><br><br><p><span><strong><span>Essential</span></strong></span></p><br><br><ul><li><span>Bachelor’s degree in administrative management, Human Resources, or a related field</span></li><li><span>Experience in a customer focused environment. </span></li><li><span>The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.</span></li></ul><br><p><span><strong><span>Desirable</span></strong></span></p><br><br><ul><li><span>Operational Management</span></li><li><span>Process Improvement </span></li><li><span>Communication</span></li><li><span>Basic understanding of risk, compliance, and confidentiality procedures.</span></li><li><span>Experience in logistics, event coordination, or regulated service delivery </span></li></ul><br><br><p><span><strong><span>Important Information</span></strong></span></p><br><br><br><ul><li><span><strong><span>Location:</span></strong><span>&nbsp;the position is based in Cairo - <strong><span>Unit 607, Stars Centre</span></strong>, Egypt</span></span></li><li><span><strong><span>Contract Hours:</span></strong><span>&nbsp; full time, 7.5 h a day, shift-based in school times, weekend is rotatable</span></span></li><li><span><strong><span>Contract Type</span></strong><span>:&nbsp;full-time, 12 months renewable fixed-term contract. </span></span></li><li><span><strong><span>Salary:</span></strong><span>&nbsp;EGP 16,667/month</span></span></li><li><span><strong><span>Benefits:</span></strong><span>&nbsp;21 annual leave days plus public holidays, medical insurance (full cover), social insurance as per local regulations </span></span></li><li><span><strong><span>Right to Work:</span></strong><span>&nbsp;The candidates must have legal right to live and work in Egypt.</span></span></li><li><span><strong><span>Background Screening:</span></strong><span>&nbsp;all successful candidates are obliged to undergo comprehensive background screening and Police Check</span></span></li><li><span><strong><span>Closing Date:</span></strong><span>&nbsp;6th August 2026</span></span></li><li><span><strong><span>Interviews:</span></strong><span> planned 17-18th August 2026</span></span></li></ul><br><br><p><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></p><br><br><br><p><span><span><strong>Equality, Diversity and Inclusion Statement</strong></span></span></p><br><br><p><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></p><br><br><br><p><span><span><strong>Safeguarding Statement</strong></span></span></p><br><br><p><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></p><br><br><p><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></p><br><br><br><p><span><span><strong>We connect. We inspire.</strong></span></span></p><br><br><br><p><span><strong><span>Role Description, Purpose &amp; Accountabilities</span></strong></span></p><br><br><br><p><span>We are seeking a highly organised and proactive Teaching Operations Coordinator to provide key coordination and logistical support that ensures the smooth and efficient running of our teaching operation.</span></p><br><br><br><p><span>In this role, you will deliver a range of administrative and customer services in line with corporate procedures, helping to maximise quality, continuity and efficiency. You will support student registration, customer care and re-registration processes, ensuring compliance with organisational policies and high standards of teaching, learning and service delivery. Responsibilities will include maintaining accurate customer and financial records, preparing routine and non-standard documentation, reports and reconciliations, and carrying out basic analysis to support process improvement.</span></p><br><br><br><p><span>You will be a key point of contact for customer enquiries, providing excellent service while escalating complex issues appropriately. You will proactively identify and communicate risks that may affect teaching delivery or the customer experience, including complaints, resourcing challenges and logistical or technical difficulties. Working closely with colleagues and external suppliers, you will coordinate activities, services and events, ensuring they run smoothly and effectively.</span></p><br><br><br><p><span>The successful candidate will understand and follow risk management and compliance procedures, including safeguarding, security, financial controls and data handling requirements. You will also manage small-scale resources, ensure materials and equipment are available when needed, and effectively plan, prioritise and coordinate work to meet changing demands and agreed quality and service standards.</span></p><br><br><br><p><span><strong><span>Qualifications &amp; Experience</span></strong></span></p><br><br><br><p><span><strong><span>Essential</span></strong></span></p><br><br><ul><li><span>Bachelor’s degree in administrative management, Human Resources, or a related field</span></li><li><span>Experience in a customer focused environment. </span></li><li><span>The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.</span></li></ul><br><p><span><strong><span>Desirable</span></strong></span></p><br><br><ul><li><span>Operational Management</span></li><li><span>Process Improvement </span></li><li><span>Communication</span></li><li><span>Basic understanding of risk, compliance, and confidentiality procedures.</span></li><li><span>Experience in logistics, event coordination, or regulated service delivery </span></li></ul><br><br><p><span><strong><span>Important Information</span></strong></span></p><br><br><br><ul><li><span><strong><span>Location:</span></strong><span>&nbsp;the position is based in Cairo - <strong>6th October Area</strong>, Egypt</span></span></li><li><span><strong><span>Contract Hours:</span></strong><span>&nbsp; full time, 7.5 h a day, shift-based in school times, weekend is rotatable</span></span></li><li><span><strong><span>Contract Type</span></strong><span>:&nbsp;full-time, 12 months renewable fixed-term contract. </span></span></li><li><span><strong><span>Salary:</span></strong><span>&nbsp;EGP 16,667/month</span></span></li><li><span><strong><span>Benefits:</span></strong><span>&nbsp;21 annual leave days plus public holidays, medical insurance (full cover), social insurance as per local regulations </span></span></li><li><span><strong><span>Right to Work:</span></strong><span>&nbsp;The candidates must have legal right to live and work in Egypt.</span></span></li><li><span><strong><span>Background Screening:</span></strong><span>&nbsp;all successful candidates are obliged to undergo comprehensive background screening and Police Check</span></span></li><li><span><strong><span>Closing Date:</span></strong><span>&nbsp;6th August 2026</span></span></li><li><span><strong><span>Interviews:</span></strong><span> planned 17-18th August 2026</span></span></li></ul><br><br><p><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></p><br><br><br><p><span><span><strong>Equality, Diversity and Inclusion Statement</strong></span></span></p><br><br><p><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></p><br><br><br><p><span><span><strong>Safeguarding Statement</strong></span></span></p><br><br><p><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></p><br><br><p><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><p>The British Council is seeking a highly professional and customer-focused <strong>Customer Service and Sales Officer</strong> to join its Customer Management team. This role plays a key part in delivering an outstanding customer experience while supporting the organisation’s English and Examinations business objectives.</p><br><br><p>Acting as an ambassador for the British Council, the post holder is responsible for providing accurate information and high-quality service to customers and students across multiple channels. The role involves guiding customers throughout their journey, from initial enquiry through to registration, ensuring a consistent and seamless experience aligned with corporate standards and global customer service strategy.</p><br><br><p>In addition, the role contributes to achieving agreed sales and conversion targets by proactively engaging with prospective customers, understanding their needs, and promoting relevant products and services. The post holder will maintain strong relationships with customers, utilise CRM systems effectively, and support business growth through informed and professional interactions.</p><br><br><p>Working collaboratively with internal stakeholders, the Customer Service and Sales Officer will support the delivery of teaching and examinations services, ensure accurate data management, and uphold the highest standards of compliance, safeguarding and financial processes. The role requires the ability to manage competing priorities in a fast-paced environment while maintaining attention to detail and service excellence.</p><br><br><p>The ideal candidate will demonstrate strong communication and organisational skills, a results-oriented mindset, and a commitment to delivering high-quality customer service within a target-driven environment. This is an excellent opportunity to contribute to a purpose-led organisation that builds connections, understanding and trust through education and cultural relations.<br></p><br><br>Further information<p><strong>Contract Type</strong> – one year fixed term contract<br><strong>Pay Band</strong> -&nbsp; 4/H<br><strong>Salary</strong> - 16,667 EGP<br><strong>Job type</strong> – Full-time&nbsp;<br><strong>Location </strong>– Agouza Office, Cairo, Egypt<br><strong>Closing Date</strong> – Monday, 3rd of August 2026</p><br><br>&nbsp;<br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>