Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Description, Purpose & Accountabilities

We are seeking a highly organised and proactive Teaching Operations Coordinator to provide key coordination and logistical support that ensures the smooth and efficient running of our teaching operation.

In this role, you will deliver a range of administrative and customer services in line with corporate procedures, helping to maximise quality, continuity and efficiency. You will support student registration, customer care and re-registration processes, ensuring compliance with organisational policies and high standards of teaching, learning and service delivery. Responsibilities will include maintaining accurate customer and financial records, preparing routine and non-standard documentation, reports and reconciliations, and carrying out basic analysis to support process improvement.

You will be a key point of contact for customer enquiries, providing excellent service while escalating complex issues appropriately. You will proactively identify and communicate risks that may affect teaching delivery or the customer experience, including complaints, resourcing challenges and logistical or technical difficulties. Working closely with colleagues and external suppliers, you will coordinate activities, services and events, ensuring they run smoothly and effectively.

The successful candidate will understand and follow risk management and compliance procedures, including safeguarding, security, financial controls and data handling requirements. You will also manage small-scale resources, ensure materials and equipment are available when needed, and effectively plan, prioritise and coordinate work to meet changing demands and agreed quality and service standards.

Qualifications & Experience

Essential

• Bachelor’s degree in administrative management, Human Resources, or a related field
• Experience in a customer focused environment.
• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.

Desirable

• Operational Management
• Process Improvement
• Communication
• Basic understanding of risk, compliance, and confidentiality procedures.
• Experience in logistics, event coordination, or regulated service delivery

Important Information

• Location: the position is based in Cairo - Unit 607, Stars Centre, Egypt
• Contract Hours:  full time, 7.5 h a day, shift-based in school times, weekend is rotatable
• Contract Type: full-time, 12 months renewable fixed-term contract.
• Salary: EGP 16,667/month
• Benefits: 21 annual leave days plus public holidays, medical insurance (full cover), social insurance as per local regulations
• Right to Work: The candidates must have legal right to live and work in Egypt.
• Background Screening: all successful candidates are obliged to undergo comprehensive background screening and Police Check
• Closing Date: 6th August 2026
• Interviews: planned 17-18th August 2026

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [Click to show email]