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<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage offering phenomenal service.</p> <h4>About the role</h4> <p>The Director of Public Relations and Marketing is a strategic leader within the property team, responsible for shaping and executing integrated communications and marketing strategies that elevate the property’s positioning, strengthen brand equity, and drive measurable commercial impact. Reporting to the Commercial Director, this role leads media relations, reputation management and crisis communications, marketing communications, social and influencer engagement, and digital performance marketing, including paid media and SEO.</p> <h4>What you will do</h4> <li>Lead, coach, and develop PR and Marketing team members; foster a culture of collaboration, continuous learning, and high-quality execution.</li> <li>Build cross-functional partnerships with Operations, Sales, Revenue Management, and Finance to align messaging, experience delivery, and commercial priorities.</li> <li>Collaborate with Regional and Corporate Commercial teams to integrate property initiatives into broader brand priorities and campaigns.</li> <li>Act as a key strategic partner on property, ensuring communications efforts advance both brand equity and measurable commercial outcomes.</li> <li>Demonstrate strong stakeholder management skills, fostering alignment and trust across property leadership, regional teams, global partners, and external agencies.</li> <li>Serve as the property’s positioning champion, ensuring awareness, understanding, and engagement with the property’s positioning across all employees.</li> <li>Develop and lead the annual PR and Marketing strategy and supporting channel plans aligned with commercial goals and property priorities.</li> <li>Lead the creation and execution of the integrated marketing and communications calendar, including campaign plans, global brand initiatives, and on-property activations and F&B promotions.</li> <li>Identify and analyze seasonal trends, key moments, priority feeder markets, and target audiences to inform annual marketing and campaign planning.</li> <li>Apply market intelligence, consumer trends, guest insights, and competitive analysis to guide positioning and data-driven decision-making. Adjust strategies as market conditions evolve.</li> <li>Together with the Commercial Director, oversee the planning, allocation, and tracking of media, digital, promotion and related investment within the property’s P&L, ensuring budgets across paid, owned and earned channels, including content, are optimized to maximize campaign impact, strengthen ROI, and drive growth.</li> <h4>What you bring</h4> <li>Strong leadership and ability to inspire and develop high-performing teams.</li> <li>Exceptional stakeholder management and influencing skills across diverse internal and external audiences.</li> <li>Collaborative approach with skill in building solid relationships across property and external stakeholders.</li> <li>Strategic mindset combined with strong tactical execution capability.</li> <li>Excellent written and verbal communication skills.</li> <li>In-depth understanding of affluent consumer behavior and luxury brand standards.</li> <li>Ability to interpret market intelligence and consumer insights to inform strategy and positioning.</li> <li>Expertise in integrated PR and marketing strategies across paid, owned, and earned channels.</li> <li>Proficiency in reputation management and crisis communications.</li> <li>Comprehensive knowledge of media landscape, and best practices locally and in key feeder markets.</li> <li>Understanding of social and digital channels, including owned social, SEO, PPC, paid social, display, and programmatic, with awareness of emerging trends and technologies.</li> <h4>What we offer:</h4> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Employee discount for stays at any Four Seasons worldwide.</li> <li>Complimentary dry cleaning for employee uniforms.</li> <li>Complimentary employee meals.</li> <h4>Schedule & hours:</h4> <p>Full time</p></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.</p> <h4>In Room Dining Busser</h4> <p>Beverly Wilshire, Beverly Hills. A Four Seasons Hotel</p> <p>The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Busser in In-Room Dining who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Busser reports to the Room Service Manager. Work authorization for the location is required.</p> <h4>Join Our Team</h4> <p>In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.</p> <h4>Responsibilities</h4> <ul> <li>The Busser serves guests needs by assisting the In Room Dining Server in delivering food, tray table removal and completing guest requests. Works quickly in high-pressure environment and ability to handle multiple tasks at once.</li> <li>Clear, clean and set-up room service tray tables, chairs, linens, china, glass and silver for service in an unobtrusive manner according to Four Seasons Standards to ensure superior service; ensure that guest corridors and service landings are free from tray tables and debris.</li> <li>Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.</li> <li>Stock linens, china, glass, silver, and food items for service; assist in preparation of smaller items such as toast, soup, or beverages.</li> <li>Breakdown, clean and set-up tray tables and Room Service side stations.</li> <li>Assist with delivery of food items to guest rooms.</li> <li>Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</li> <li>Work harmoniously and professionally with co-workers and supervisors.</li> </ul> <h4>Preferred Qualifications and Skills</h4> <p>We are looking for individuals who have ability to accurately read food tickets and communicate orders with the kitchen and servers. Previous experience of 1 year desired. Applicants are required to have high analytical and organizational skills. Speaking, writing and reading English is required. This position requires an applicant with a flexible schedule and the ability to work different shifts and some weekends.</p> <h4>What to Expect: You Will…</h4> <ul> <li>Be part of a cohesive team with opportunities to build a successful career with global potential</li> <li>Have access to a robust benefit plan</li> <li>Have the opportunity to engage in diverse and challenging work</li> <li>Derive a sense of pride in work well done</li> <li>Be recognized for excellence</li> </ul> <p><strong>Hourly Rate:</strong> $21.90</p> <p>Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</p> <p><strong>Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.</strong></p></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates itself to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage offering phenomenal service.</p> <p>We seek creative talents that are well-mannered, visionary, passionate and have a deep understanding of the hospitality concept.</p> <h4>The role of Reception Agent:</h4> <p>We are currently seeking a full-time talented Reception Agent who is well-mannered, visionary, passionate and has a deep understanding of the hospitality concept to join our team.</p> <p>The Reception Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience, handle all guest interactions with the highest level of professionalism and hospitality, accommodating guest special requests whenever possible. Interactions with guests will be in person and by phone.</p> <h4>Our ideal Reception Agent:</h4> <ul> <li>A special talent and passion for ensuring you and your team deliver the highest level of guest experience to our guests.</li> <li>Reading, writing and oral proficiency in the English language.</li> <li>A bachelor degree graduate is a must with 1-2 years of previous luxury experience in a related position.</li> </ul> <h4>Unlock a world of employee well-being and satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.</p> <h4>The role of Communications Agent:</h4> <p>We are currently seeking the creative talent for a full-time Communications Agent who is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team. The candidate should have the ability to follow proper payroll procedures, provide general information and inquiries to all callers, and be familiar with hotel services, hours of operation, key hotel personnel, daily activities, special functions, etc. The role also requires the ability to successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.</p> <h4>Our ideal Communications Agent:</h4> <p>A special talent and passion for ensuring you and your team deliver the highest level of guest experience and quality to our guests. Proficiency in reading and writing in English is necessary for this role. Fluency in English speaking is mandatory.</p> <h4>Unlock a world of employee well-being and satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability, and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>Food Safety Specialist – Four Seasons Hotel Cairo at Nile Plaza, Egypt</h4> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and encourage offering phenomenal service.</p> <p>We seek creative talents that are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept.</p> <h4>The Role of Food Safety Specialist:</h4> <p>We are currently seeking a full-time talented Food Safety Specialist who is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team.</p> <p>The Food Safety Specialist plays a critical role in identifying and addressing potential risks to food safety, implementing corrective actions, and continuously improving processes to ensure compliance with regulatory requirements and hotel standards.</p> <h4>Our Ideal Food Safety Specialist:</h4> <p>Our ideal Food Safety Specialist should hold a bachelor's degree in food science, veterinary and microbiology, along with certificates in food safety systems (ISO 22000, HACCP, BRC) with a minimum of 2-3 years of experience in a food safety or related role.</p> <h4>Unlock a world of employee well-being and satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals, and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability, and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b><span>Assistant Outlet</span><span>Manager</span><span>– Four Seasons Hotel Cairo at Nile Plaza, Egypt</span></b></p><br><br><br><p><b><span>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</span></b></p><br><br><p><span><span>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and</span><span>encourage</span><span>to offer phenomenal service</span><span>. </span></span></p><br><br><p><span><span>We seek</span><span>the creative</span><span>talents that are well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept</span><span>. </span></span></p><br><br><br><p><b><span>The Role of</span><span>Assistant</span><span>Outlet Manager:</span></b></p><br><br><p><span><span>We are currently seeking an</span><span>Assistant Outle</span><span>t Manager</span><span>that is well-mannered, visionary, and passionate, who</span><span>has the ability to</span><span>develop &amp; maintain an elegantly appointed environment with superior staff dedicated to an attentive, distinctive experience for all dining periods</span><span>, as well as the ability to hire, train, supervise &amp; discipline all outlet staff and the ability to maintain a friendly yet</span><span>unobtrusive manner with all guests.</span></span></p><br><br><br><p><b><span>Our Ideal</span><span>Assistant</span><span>Outlet Manager:</span></b></p><br><br><p><span><span>Our ideal</span><span>Assistant Outlet</span><span>Manager</span><span>must have excellent reading, writing &amp; oral</span><span>proficiency</span><span>in the English language</span><span>&amp; good computer skills</span><span>, with a college degree preferabl</span><span>y in hotel &amp; restaurant management while</span><span>possessing</span><span>2-3 years of experience as an Assistant</span><span>Outlet Assistant Manager</span><span>with a minimum</span><span>1 year</span><span>fine</span><span>dining experience</span><span>.</span><span>Must also have thorough knowledge of service, cost control in F&amp;B, labor controls, menu writing, maintenance,</span><span>merchandising</span><span>and accounting.</span></span></p><br><br><br><p><b><span>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</span></b></p><br><br><ul><li><p><span><span>Competitive Salary, wages, and a comprehensive benefits package </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent Training and Development opportunities </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals</span><span>. </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Comprehensive private medical insurance, Dental/disability/life insurance </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Retirement benefits/pension </span></span></p><br><br></li></ul><br><br><p><b><span>Learn more about what it is like to work at Four Seasons - visit us:</span></b></p><br><br><ul><li><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br></li></ul><br><ul><li><p><u><span>https://www.facebook.com/FourSeasonsJobs</span></u></p><br><br></li></ul><br><p><span><span>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as</span><span>much as</span><span>skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment</span><span>where they can flourish.</span><span>Ultimately, our culture breeds success, and rewards it in</span><span>many different ways</span><span>.</span></span><i><span>We look forward to receiving your</span></i><i><span>application</span></i><b><span>!</span></b></p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<br><br><p><b>About the role</b></p><br><br><p>As Director of Food and Beverage, you will have full accountability for the strategic and operational leadership of the Food and Beverage division. You will lead a diverse and multi layered operation, balancing innovation, guest experience, people development, and strong commercial discipline.</p><br><br><p>Reporting directly to the Resort Manager and working closely with the Planning Committee, you will continue to shape the Food and Beverage identity of the hotel while ensuring alignment with Four Seasons brand standards and long-term business objectives.</p><br><br><p>This role requires a visible, people focused leader who is equally comfortable setting business strategy and being present on the floor.</p><br><br><p><b>What you will do</b></p><br><br><ul><li>Provide strategic leadership and direction for all Food and Beverage and Culinary operations across the hotel</li><li>Lead, mentor, and develop a large leadership team including senior operational and culinary leaders</li><li>Champion a culture of excellence, collaboration, and service rooted in Four Seasons values</li><li>Drive commercial performance across all outlets, banqueting, and total Food and Beverage revenue streams</li><li>Ensure consistent delivery of exceptional guest experience and brand standards</li><li>Partner closely with culinary leadership on concept development, quality, and innovation</li><li>Oversee budgeting, forecasting, cost control, and profitability targets</li><li>Work collaboratively with Sales, Marketing, Rooms, and Events teams to maximise opportunities</li><li>Ensure compliance with all health, safety, licensing, and regulatory requirements</li><li>Act as a senior ambassador for the hotel across internal and external stakeholders</li><li>Ability to lead in alignment with Four Seasons Brand and Philosophy.</li></ul><p><b>What you bring</b></p><br><br><ul><li>Significant senior leadership experience within luxury hospitality Food and Beverage operations</li><li>Proven international experience overseeing complex, multi outlet operations including high volume banqueting and culinary teams with a minimum of 5–7 years in luxury hotel or resort operations</li><li>A strong people leader with a track record of developing and inspiring high performing teams</li><li>Experience working with celebrity chefs and managing external partnerships or licensee agreements preferred.</li><li>Strong operational knowledge of Food &amp; Beverage operations, systems, and luxury service standards.</li><li>Exceptional leadership skills with the ability to inspire and lead diverse, high-performing teams.</li><li>Strong interpersonal, communication, and stakeholder management skills, with the ability to influence at all levels.</li><li>Deep understanding of luxury service standards and guest expectations</li><li>Confident operating at Executive Committee level with strong stakeholder management skills</li><li>A calm, credible, and visible leadership presence</li><li>Experience in forecasting, budgeting, and financial planning at a divisional level.</li><li>Commitment to maintaining the highest standards of hygiene, safety, and quality in partnership with culinary and stewarding teams.</li></ul><p><br> <br><b>What we offer:&nbsp;</b></p><br><br><ul><li>Competitive Salary, wages, and a comprehensive benefits package tailored specifically for our Planning Committee members.</li><li>Excellent Training and Development opportunities&nbsp;</li><li>Complimentary and discounted Stays and Services&nbsp;at Four Seasons Worldwide</li><li>Comprehensive Time off Package including Vacation, Sick and Holiday pay</li><li>Complimentary employee meals prepared by&nbsp;the Four Seasons Culinary Team&nbsp;</li><li>Complimentary Dry Cleaning and Laundry Services</li></ul><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b><u><span>Reception</span><span>&nbsp;Agent</span></u></b><b><span>– Four Seasons Hotel Cairo at Nile Plaza, Egypt</span></b></p><br><br><br><p><b><span>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</span></b></p><br><br><p><span><span>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and</span><span>encourage</span><span>to offer phenomenal service.&nbsp;</span></span></p><br><br><p><span><span>We seek</span><span>the creative</span><span>talents that are well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept.&nbsp;</span></span></p><br><br><br><p><b><span>The Role of</span><span>Reception Agent</span><span>:</span></b></p><br><br><p><span><span>We are currently seeking the creative</span><span>talent</span><span>a Full-time talented </span><span>Reception Agent</span><span>&nbsp;that&nbsp;</span><span>is</span><span>&nbsp;well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept to join our team.&nbsp;</span></span></p><br><br><p><span><span>The&nbsp;</span><span>Reception</span><span>&nbsp;Agent is a central part of the Front Office Team whose main</span><span>objective</span><span>is to ensure our guests have a smooth arrival and departure experience</span><span>, handle all guest interactions with the highest level of professionalism and hospitality, accommodating guest special request</span><span>s whenever possible. Interactions with guests will be in person and by phone.</span></span><br></p><br><br><p><b><span>Our Ideal&nbsp;</span><span>Reception</span><span>&nbsp;Agent:</span></b></p><br><br><p><span><span>A special talent and passion for ensuring you and your team deliver the highest level of guest experience to our guests</span><span>.&nbsp;</span><span>Reading, writing and oral</span><span>proficiency</span><span>in the English language and a</span><span>bachelor</span><span>degree graduate is</span><span>a must</span><span>with 1-2 years of pervious luxury experience in related position</span><span>. </span></span></p><br><br><br><p><b><span>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</span></b></p><br><br><p><span><span>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</span></span></p><br><br><p><span><span>Excellent Training and Development opportunities&nbsp;</span></span></p><br><br><p><span><span>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.&nbsp;</span></span></p><br><br><p><span><span>Comprehensive private medical insurance, Dental/disability/life insurance&nbsp;</span></span></p><br><br><p><span><span>Retirement benefits/pension&nbsp;</span></span></p><br><br><br><p><b><span>Learn more about what it is like to work at Four Seasons - visit us:</span></b></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/FourSeasonsJobs</span></u></p><br><br><br><p><span><span>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as</span><span>much as</span><span>skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.</span><span>Ultimately, our culture breeds success, and rewards it in many different ways.</span></span><i><span>We look forward to receiving your application</span></i><b><span>!</span></b></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b>Communications Agent&nbsp;– Four Seasons Hotel Cairo at Nile Plaza, Egypt</b>&nbsp;</p><br><br><br><p><b>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</b>&nbsp;</p><br><br><p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and&nbsp;encourage&nbsp;to offer phenomenal service.&nbsp;</p><br><br><p>We seek&nbsp;the creative&nbsp;talents that are well-mannered, visionary, and passionate and&nbsp;having&nbsp;a deep understanding of the hospitality concept.&nbsp;</p><br><br><br><p><b>The Role of&nbsp;Communications Agent:</b>&nbsp;</p><br><br><p>We are currently seeking the creative&nbsp;talent&nbsp;a Full-time&nbsp;<b>Communications Agent&nbsp;</b>that&nbsp;is&nbsp;well-mannered, visionary, and passionate and&nbsp;having&nbsp;a deep understanding of the hospitality concept to join our team, having the ability to follow proper payroll procedures, the ability to provide general information and inquiries to all callers&nbsp;and is familiar with hotel services, hours of operation, key hotel personnel, daily activities, special function&nbsp;etc&nbsp;while also having the ability to&nbsp;successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.&nbsp;<br>&nbsp;</p><br><br><p><b>Our Ideal&nbsp;Communications Agent:</b>&nbsp;</p><br><br><p>A special talent and passion for ensuring you and your team deliver the highest&nbsp;level of guest experience&nbsp;and quality&nbsp;to our guests. Proficiency&nbsp;in reading&nbsp;and&nbsp;writing&nbsp;in&nbsp;English is necessary for this role.&nbsp;Fluency in English speaking is mandatory.&nbsp;<br>&nbsp;</p><br><br><p><b>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</b>&nbsp;</p><br><br><br><ul><li><p>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</p><br><br></li></ul><ul><li><p>Excellent Training and Development opportunities&nbsp;</p><br><br></li></ul><ul><li><p>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.&nbsp;</p><br><br></li></ul><ul><li><p>Comprehensive private medical insurance, Dental/disability/life insurance&nbsp;</p><br><br></li></ul><ul><li><p>Retirement benefits/pension&nbsp;</p><br><br></li></ul><br><p><b>Learn more about what it is like to work at Four Seasons - visit us:</b>&nbsp;</p><br><br><br><ul><li><p><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u>&nbsp;</p><br><br></li></ul><ul><li><p><u>https://www.facebook.com/FourSeasonsJobs</u>&nbsp;<br>​</p><br><br></li></ul><p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as&nbsp;much as&nbsp;skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.&nbsp;Ultimately, our culture breeds success, and rewards it in many different ways. <i>We look forward to receiving your application</i><b>!</b>&nbsp;</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b>Bullona Outlet Manager – Four Seasons Hotel Cairo at Nile Plaza, Egypt</b>&nbsp;</p><br><br><br><p><b>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</b>&nbsp;</p><br><br><p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.&nbsp;</p><br><br><p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.&nbsp;</p><br><br><br><p><b>The Role of Outlet Manager:</b>&nbsp;</p><br><br><p>We are currently seeking an Outlet Manager that is well-mannered, visionary, and passionate, who has the ability to develop &amp; maintain an elegantly appointed environment with superior staff dedicated to an attentive, distinctive experience for all dining periods, as well as the ability to hire, train, supervise &amp; discipline all outlet staff and the ability to maintain a friendly yet unobtrusive manner with all guests.</p><br><br><br><p><b>Our Ideal Outlet Manager:</b>&nbsp;</p><br><br><p>Our ideal Outlet Manager must have excellent reading, writing &amp; oral proficiency in the English language &amp; good computer skills, with a college degree preferably in hotel &amp; restaurant management while possessing 2-3 years of experience as an Outlet Manager with a minimum 1 year fine dining experience. Must also have thorough knowledge of service, cost control in F&amp;B, labor controls, menu writing, maintenance, merchandising and accounting.</p><br><br><br><p><b>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</b>&nbsp;</p><br><br><ul><li>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</li></ul><ul><li>Excellent Training and Development opportunities&nbsp;</li></ul><ul><li>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and&nbsp;stays at FS properties (based on availability), with discounted meals.&nbsp;</li></ul><ul><li>Comprehensive private medical insurance,&nbsp;Dental/disability/life insurance&nbsp;</li></ul><ul><li>Retirement benefits/pension&nbsp;</li></ul><br><p><b>Learn more about what it is like to work at Four Seasons - visit us:</b>&nbsp;</p><br><br><ul><li>https://www.linkedin.com/company/four-seasons-hotels-and-resorts&nbsp;</li></ul><ul><li>https://www.facebook.com/FourSeasonsJobs&nbsp;</li></ul><p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.&nbsp;<i>We look forward to receiving your </i><i>application</i><b>!</b></p><br><br><br><br><br><br><br> </div>

Role Overview The CRM & Lifecycle Marketing Lead is responsible for developing and executing Explore TECH’s customer engagement, retention, and growth strategy across both buyer and vendor audiences. The role oversees the entire customer journey, from acquisition and onboarding through engagement, conversion, retention, and reactivation—across both buyer and vendor audiences. Leveraging CRM, automation, personalization, and data-driven marketing, the role is responsible for creating and optimizing customer journeys across all touchpoints to ensure the right message reaches the right audience at the right time, delivering meaningful customer experiences at scale and driving engagement, adoption, retention, and growth. Success is achieved through measurable improvements in customer acquisition, activation, retention, engagement, campaign performance, and lifetime value, supported by robust reporting, continuous optimization, and the effective utilization of CRM technologies and marketing automation tools.<br> Core Competencies & Technical Skills:Proficiency in CRM software and tools (e.g., Salesforce, Hub Spot, Sugar, Microsoft Dynamics). Strong analytical skills with experience in data analysis tools (e.g., Google Analytics, Tableau). Knowledge of marketing automation platforms (e.g., Mailchimp, Marketo, Eloqua). Experience with email marketing tools (e.g., Mailchimp, Constant Contact). Understanding of data privacy and compliance regulations (e.g., GDPR, CCPA). Previous Professional Experience:At least 5 years of experience in marketing with a strong focus on CRM, customer retention, and lifecycle marketing. Proven track record in developing and implementing successful CRM strategies and lifecycle marketing campaigns that have driven customer acquisition, retention, and growth. Experience with A/B testing, data analysis, and reporting on campaign effectiveness. Previous experience in managing email marketing campaigns, including segmentation, personalization, and automation. Familiarity with customer segmentation and targeting strategies Personality Traits & Skills:Excellent communication skills, both verbal and written, with the ability to craft compelling messages for different segments of the customer base. Strong project management skills with the ability to lead cross-functional teams and manage multiple projects simultaneously. Strategic thinker with a customer-centric approach and problem-solving skills Data-driven decision-maker with a focus on measurable outcomes. Strong customer focus and the ability to understand customer needs and behaviours. Team player who can collaborate effectively with different departments, including sales, marketing, content, product, and customer service. Innovative and always looking for new ways to engage customers and improve their experience. Detail-oriented with a focus on delivering high-quality work. Ability to work in a fast-paced environment of a start-up and adapt to changing business needs. Strong ability to self-motivate & stay focused without direct supervision, maintaining productivity in a remote setting. Excellent time management skills, with the ability to prioritize tasks & manage own schedule. Responsibilities & Key Activities (Job description) Strategy Development: Develop and execute the CRM and lifecycle marketing strategy, aligning it with the company's broader marketing and business goals. Customer Segmentation: Analyze customer data to segment the customer base according to various criteria such as demographics, behavior, and purchase history for each of the customer groups; Buyers& Vendors Buyer Engagement: creating awareness of the platform value proposition, enhancing the user experience, improving search and discovery features, and using personalized recommendations to keep buyers engaged and returning to the marketplace. Transaction Management: Oversee automated transactional communications, such as order confirmations, renewals and payment reminders and automated messaging. Seller (Vendor) Performance: Oversee vendor performance communications and feedback, ensuring clear, consistent messaging and working closely with the relevant internal teams to support vendor engagement and continuous improvement. Lifecycle Marketing: Create and manage customer lifecycle campaigns that cater to various stages of the customer journey, including onboarding, engagement, conversion, retention, and reactivation. Email Marketing: Plan, design, and execute email marketing campaigns that deliver relevant content and offers to the 2 types of customer segment groups. This includes crafting compelling subject lines, copy, and visuals to drive engagement in collaboration with content and creative design team, always following company visual standard guidelines (VSG) and Tone of Voice (ToV) Personalization: Implement personalized marketing strategies that utilize customer data to deliver tailored experiences, such as personalized product recommendations and content suggestions. Automation: Utilize marketing automation tools to set up automated workflows, trigger-based emails, and other communication sequences that respond to customer behavior and actions. Acquisition Strategies: Devise strategies for users’ acquisition and acquiring new customers; both buyers and sellers. The CRM and Lifecycle Marketing Lead may need to devise strategies for user acquisition. Data Analysis: Monitor and analyze customer data and campaign performance metrics to assess the effectiveness of marketing efforts. Use insights to optimize strategies & improve results. A/B Testing: Conduct A/B tests on various elements of campaigns, such as subject lines, content, and visuals, to identify the most effective strategies for increasing open rates, click-through rates, and conversions. Content Creation: Create engaging and relevant content for the various stages of the customer journey, utilizing AI-powered tools and available technologies to efficiently produce high-quality marketing content Customer Feedback: Gather and analyze customer feedback to identify pain points, preferences, and areas for improvement. Use this feedback to refine marketing strategies and improve customer experience. Compliance: Ensure that all communications and marketing activities adhere to relevant data protection and privacy regulations (Explore TECH is GDPR Compliant) Technology Utilization: Stay updated on the latest Suite CRM updates to ensure the company is utilizing & optimizing the use of integrated CRM. Reporting and Insights: Create the reports and analytics standards that are needed to monitor performance. Prepare daily, weekly, and monthly reports on campaign performance, customer engagement metrics, and ROI to share with various stakeholders and leadership. Define, suggest, and agree with management on the reporting standards, frequency as per each stakeholder group. Leadership and Training: Lead the resources currently available as well as future CRM team & support professionals, providing guidance, mentorship, and training to ensure the team's effectiveness and growth. Administration: Ensure accurate and detailed documentation as per company Admin standards and maintain structured filling in company’s shared drives (G-Suite) Language: Explore TECH is bi-lingual and all customer communication need to be in either or both languages depending on customer preference and language of choice Localization & Arabic Content review: Support where and when needed in Arabic copy review as well as localization of content needed for the various marketing communication. Key Performance Indicator Customer Growth & Retention (Reviewed Monthly & Quarterly): Buyer and vendor acquisition, activation, engagement, retention, and reactivation. Campaign Performance (Reviewed Weekly & Monthly): Open rate, click-through rate (CTR), conversion rate, unsubscribe rate and continuous campaign optimization. CRM & Automation (Reviewed Weekly & Monthly): Successful delivery of lifecycle journeys, CRM data quality, workflow reliability, and automation efficiency. Business Impact (Reviewed Monthly & Quarterly): Timely reporting, actionable insights, measurable performance improvements, and contribution to business objectives. Operational Excellence (Reviewed Monthly): On-time campaign delivery, compliance with Explore TECH's Visual Standard Guidelines (VSG) and Tone of Voice (ToV), documentation quality, and effective cross-functional collaboration.<br>CANDIDATE PROFILEReporting to: Chief Operating Officer Location: REMOTE – Egypt as a Priority Expected Joining Date: ASAP Age Preference: 27–40 years Educational Background: Graduate in marketing, communication, or business administration. Certification in CRM (Hub Spot, salesforce, Sugar... etc) Certification in digital marketing (google analytics) Languages/s: English as a must – Arabic (good to have)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b>Communications Agent&nbsp;– Four Seasons Hotel Cairo at Nile Plaza, Egypt</b>&nbsp;</p><br><br><br><p><b>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</b>&nbsp;</p><br><br><p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and&nbsp;encourage&nbsp;to offer phenomenal service.&nbsp;</p><br><br><p>We seek&nbsp;the creative&nbsp;talents that are well-mannered, visionary, and passionate and&nbsp;having&nbsp;a deep understanding of the hospitality concept.&nbsp;</p><br><br><br><p><b>The Role of&nbsp;Communications Agent:</b>&nbsp;</p><br><br><p>We are currently seeking the creative&nbsp;talent&nbsp;a Full-time&nbsp;<b>Communications Agent&nbsp;</b>that&nbsp;is&nbsp;well-mannered, visionary, and passionate and&nbsp;having&nbsp;a deep understanding of the hospitality concept to join our team, having the ability to follow proper payroll procedures, the ability to provide general information and inquiries to all callers&nbsp;and is familiar with hotel services, hours of operation, key hotel personnel, daily activities, special function&nbsp;etc&nbsp;while also having the ability to&nbsp;successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.&nbsp;<br>&nbsp;</p><br><br><p><b>Our Ideal&nbsp;Communications Agent:</b>&nbsp;</p><br><br><p>A special talent and passion for ensuring you and your team deliver the highest&nbsp;level of guest experience&nbsp;and quality&nbsp;to our guests. Proficiency&nbsp;in reading&nbsp;and&nbsp;writing&nbsp;in&nbsp;English is necessary for this role.&nbsp;Fluency in English speaking is mandatory.&nbsp;<br>&nbsp;</p><br><br><p><b>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</b>&nbsp;</p><br><br><br><ul><li><p>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</p><br><br></li></ul><ul><li><p>Excellent Training and Development opportunities&nbsp;</p><br><br></li></ul><ul><li><p>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.&nbsp;</p><br><br></li></ul><ul><li><p>Comprehensive private medical insurance, Dental/disability/life insurance&nbsp;</p><br><br></li></ul><ul><li><p>Retirement benefits/pension&nbsp;</p><br><br></li></ul><br><p><b>Learn more about what it is like to work at Four Seasons - visit us:</b>&nbsp;</p><br><br><br><ul><li><p><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u>&nbsp;</p><br><br></li></ul><ul><li><p><u>https://www.facebook.com/FourSeasonsJobs</u>&nbsp;<br>​</p><br><br></li></ul><p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as&nbsp;much as&nbsp;skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.&nbsp;Ultimately, our culture breeds success, and rewards it in many different ways. <i>We look forward to receiving your application</i><b>!</b>&nbsp;</p><br><br><br><br><br><br><br> </div>

Role Overview The CRM & Lifecycle Marketing Lead is responsible for developing and executing Explore TECH’s customer engagement, retention, and growth strategy across both buyer and vendor audiences. The role oversees the entire customer journey, from acquisition and onboarding through engagement, conversion, retention, and reactivation—across both buyer and vendor audiences. Leveraging CRM, automation, personalization, and data-driven marketing, the role is responsible for creating and optimizing customer journeys across all touchpoints to ensure the right message reaches the right audience at the right time, delivering meaningful customer experiences at scale and driving engagement, adoption, retention, and growth. Success is achieved through measurable improvements in customer acquisition, activation, retention, engagement, campaign performance, and lifetime value, supported by robust reporting, continuous optimization, and the effective utilization of CRM technologies and marketing automation tools.<br> Core Competencies & Technical Skills:Proficiency in CRM software and tools (e.g., Salesforce, Hub Spot, Sugar, Microsoft Dynamics). Strong analytical skills with experience in data analysis tools (e.g., Google Analytics, Tableau). Knowledge of marketing automation platforms (e.g., Mailchimp, Marketo, Eloqua). Experience with email marketing tools (e.g., Mailchimp, Constant Contact). Understanding of data privacy and compliance regulations (e.g., GDPR, CCPA). Previous Professional Experience:At least 5 years of experience in marketing with a strong focus on CRM, customer retention, and lifecycle marketing. Proven track record in developing and implementing successful CRM strategies and lifecycle marketing campaigns that have driven customer acquisition, retention, and growth. Experience with A/B testing, data analysis, and reporting on campaign effectiveness. Previous experience in managing email marketing campaigns, including segmentation, personalization, and automation. Familiarity with customer segmentation and targeting strategies Personality Traits & Skills:Excellent communication skills, both verbal and written, with the ability to craft compelling messages for different segments of the customer base. Strong project management skills with the ability to lead cross-functional teams and manage multiple projects simultaneously. Strategic thinker with a customer-centric approach and problem-solving skills Data-driven decision-maker with a focus on measurable outcomes. Strong customer focus and the ability to understand customer needs and behaviours. Team player who can collaborate effectively with different departments, including sales, marketing, content, product, and customer service. Innovative and always looking for new ways to engage customers and improve their experience. Detail-oriented with a focus on delivering high-quality work. Ability to work in a fast-paced environment of a start-up and adapt to changing business needs. Strong ability to self-motivate & stay focused without direct supervision, maintaining productivity in a remote setting. Excellent time management skills, with the ability to prioritize tasks & manage own schedule. Responsibilities & Key Activities (Job description) Strategy Development: Develop and execute the CRM and lifecycle marketing strategy, aligning it with the company's broader marketing and business goals. Customer Segmentation: Analyze customer data to segment the customer base according to various criteria such as demographics, behavior, and purchase history for each of the customer groups; Buyers& Vendors Buyer Engagement: creating awareness of the platform value proposition, enhancing the user experience, improving search and discovery features, and using personalized recommendations to keep buyers engaged and returning to the marketplace. Transaction Management: Oversee automated transactional communications, such as order confirmations, renewals and payment reminders and automated messaging. Seller (Vendor) Performance: Oversee vendor performance communications and feedback, ensuring clear, consistent messaging and working closely with the relevant internal teams to support vendor engagement and continuous improvement. Lifecycle Marketing: Create and manage customer lifecycle campaigns that cater to various stages of the customer journey, including onboarding, engagement, conversion, retention, and reactivation. Email Marketing: Plan, design, and execute email marketing campaigns that deliver relevant content and offers to the 2 types of customer segment groups. This includes crafting compelling subject lines, copy, and visuals to drive engagement in collaboration with content and creative design team, always following company visual standard guidelines (VSG) and Tone of Voice (ToV) Personalization: Implement personalized marketing strategies that utilize customer data to deliver tailored experiences, such as personalized product recommendations and content suggestions. Automation: Utilize marketing automation tools to set up automated workflows, trigger-based emails, and other communication sequences that respond to customer behavior and actions. Acquisition Strategies: Devise strategies for users’ acquisition and acquiring new customers; both buyers and sellers. The CRM and Lifecycle Marketing Lead may need to devise strategies for user acquisition. Data Analysis: Monitor and analyze customer data and campaign performance metrics to assess the effectiveness of marketing efforts. Use insights to optimize strategies & improve results. A/B Testing: Conduct A/B tests on various elements of campaigns, such as subject lines, content, and visuals, to identify the most effective strategies for increasing open rates, click-through rates, and conversions. Content Creation: Create engaging and relevant content for the various stages of the customer journey, utilizing AI-powered tools and available technologies to efficiently produce high-quality marketing content Customer Feedback: Gather and analyze customer feedback to identify pain points, preferences, and areas for improvement. Use this feedback to refine marketing strategies and improve customer experience. Compliance: Ensure that all communications and marketing activities adhere to relevant data protection and privacy regulations (Explore TECH is GDPR Compliant) Technology Utilization: Stay updated on the latest Suite CRM updates to ensure the company is utilizing & optimizing the use of integrated CRM. Reporting and Insights: Create the reports and analytics standards that are needed to monitor performance. Prepare daily, weekly, and monthly reports on campaign performance, customer engagement metrics, and ROI to share with various stakeholders and leadership. Define, suggest, and agree with management on the reporting standards, frequency as per each stakeholder group. Leadership and Training: Lead the resources currently available as well as future CRM team & support professionals, providing guidance, mentorship, and training to ensure the team's effectiveness and growth. Administration: Ensure accurate and detailed documentation as per company Admin standards and maintain structured filling in company’s shared drives (G-Suite) Language: Explore TECH is bi-lingual and all customer communication need to be in either or both languages depending on customer preference and language of choice Localization & Arabic Content review: Support where and when needed in Arabic copy review as well as localization of content needed for the various marketing communication. Key Performance Indicator Customer Growth & Retention (Reviewed Monthly & Quarterly): Buyer and vendor acquisition, activation, engagement, retention, and reactivation. Campaign Performance (Reviewed Weekly & Monthly): Open rate, click-through rate (CTR), conversion rate, unsubscribe rate and continuous campaign optimization. CRM & Automation (Reviewed Weekly & Monthly): Successful delivery of lifecycle journeys, CRM data quality, workflow reliability, and automation efficiency. Business Impact (Reviewed Monthly & Quarterly): Timely reporting, actionable insights, measurable performance improvements, and contribution to business objectives. Operational Excellence (Reviewed Monthly): On-time campaign delivery, compliance with Explore TECH's Visual Standard Guidelines (VSG) and Tone of Voice (ToV), documentation quality, and effective cross-functional collaboration.<br>CANDIDATE PROFILEReporting to: Chief Operating Officer Location: REMOTE – Egypt as a Priority Expected Joining Date: ASAP Age Preference: 27–40 years Educational Background: Graduate in marketing, communication, or business administration. Certification in CRM (Hub Spot, salesforce, Sugar... etc) Certification in digital marketing (google analytics) Languages/s: English as a must – Arabic (good to have)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Company: AllCare.<br>ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based) The Mission AllCare.<br>ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators.<br> We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare.<br> Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep.<br> We don't just coordinate care — we deliver care.<br> The Growth We are in a phase of exponential expansion driven by urgent market demand.<br> Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months.<br> We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale.<br> The Opportunity This role is for a pharmacist who believes customer service is a craft — not a call queue.<br> Internally, Healthcare Concierges at AllCare are called Care Partners — the single point of contact for every facility, resident, and family we serve.<br> You'll be assigned a portfolio of Assisted Living facilities in California and become their Care Partner: the one person they call when something matters, and the one person they hear from when we're getting ahead of a problem they didn't know they had yet.<br> Every facility in AllCare's network gets a Primary and Secondary Care Partner.<br> You'll be one or the other.<br> Administrators, nurses, and families will know your name.<br> You'll know their residents by name.<br> Your pharmacy background is core to this role — medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions run through your hands every day.<br> This is not an inbound call center role.<br> AI handles the first layer of inbound requests.<br> Your day is built around outbound work — callbacks, follow-through, proactive check-ins, coordinating across AllCare's clinical, routing, and clinic teams to make sure nothing drops.<br> You are the reason a facility trusts AllCare.<br> The Standard We Hold Care Partners are judged on one question: did the customer feel cared for?<br> A few principles define how the team shows up: Every facility has a name on it.<br> You are assigned as Primary or Secondary from day one.<br> There's no shared queue, no "someone will pick this up.<br>" Accountability is personal.<br> The Primary owns it, always.<br> If the Secondary can't close a task, it falls back to the Primary.<br> Ownership doesn't diffuse across a team — it lives with you.<br> Know your residents by name.<br> Scale doesn't erase intimacy.<br> A facility calling you should feel like they're calling someone who already knows their building.<br> Don't pass the monkey.<br> Whoever picks up a problem owns it until it's closed.<br> What This Looks Like Day-to-Day Own a portfolio of facilities.<br> Serve as the named Primary or Secondary Care Partner for a set of California-based Assisted Living communities.<br> Run the outbound workflow.<br> Work through a daily queue of callbacks, follow-ups, confirmations, and proactive outreach tagged to your facilities.<br> Medication reconciliation (AI-assisted).<br> Review and reconcile medication records alongside AI tooling.<br> Apply your pharmacy training to flag drug interactions, dosage concerns, and discrepancies to clinical teams.<br> Census updates.<br> Keep facility census data accurate and current across AllCare's systems.<br> Schedule confirmation with facilities.<br> Confirm provider schedules (Primary Care, Psych, Podiatry, Diagnostics) directly with facility contacts.<br> Outbound pharmacy communication.<br> Handle patient documents, delivery coordination, and cycle updates with pharmacy partners on behalf of facilities.<br> Your pharmacy fluency is the edge here.<br> Facility and family outreach.<br> Follow up on tasks created by the AI Concierge, resolve open issues, and check in proactively with your administrators.<br> Coordinate across AllCare.<br> Work with Routing, Clinic, and the Launch Lead team to make sure every request lands somewhere and closes on time.<br> Escalate with judgment.<br> Know when to resolve, when to loop in your Lead, and when to pull in the Director.<br> Who This Is For Pharmacists who love patient-facing work.<br> You didn't become a pharmacist to count pills.<br> You want to use your clinical training in a role where it shows up every day in conversations with real patients, families, and care teams.<br> Customer-first operators.<br> You believe a single phone call can make or break a relationship, and you take that seriously on every call.<br> Strong communicators.<br> Your written and spoken English is polished and warm.<br> Administrators and families should hang up the phone with you feeling better than when they called.<br> Process-minded.<br> You follow playbooks, log details accurately, and don't drop tasks — ever.<br> Accountable.<br> You don't pass the monkey.<br> If it's yours, it's yours until it's closed.<br> Night owls on a US schedule.<br> You're genuinely okay with working US Pacific hours from Egypt, and living on a US work calendar — including US holidays and US business days.<br> On US time, fully.<br> Your work calendar runs on the US Pacific week.<br> You'll take time off when your facilities take time off — Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest.<br> This isn't a perk we bolted on; it's how the job works.<br> Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics.<br> We are currently hiring for the following shifts: Day (9AM–5PM PST / 7PM–3AM Egypt) Evening (5PM–1AM PST / 3AM–11AM Egypt) Overnight (1AM–9AM PST / 11AM–7PM Egypt) US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).<br> Health benefits and paid time off.<br> B.Pharm or PharmD degree from an accredited Egyptian university.<br> 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO.<br> New graduates with strong English and customer orientation will be considered.<br> Fluent written and spoken English.<br> Neutral accent preferred; clarity and warmth required.<br> Willingness and ability to work US Pacific Time hours US holiday calendar.<br> This team observes US federal holidays, not Egyptian holidays.<br> You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar).<br> Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset.<br> Care Partners work alongside AI daily.<br> Detail-oriented, process-disciplined, and calm under pressure.<br> Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.<br> Based in Egypt with valid work authorization.<br> Nice to Have Prior experience serving US clients (healthcare BPO, medical tourism, telehealth).<br> Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics.<br> Experience in a Primary/Secondary account coverage model or named-account service model.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b><u><span>Reception</span><span>&nbsp;Agent</span></u></b><b><span>– Four Seasons Hotel Cairo at Nile Plaza, Egypt</span></b></p><br><br><br><p><b><span>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</span></b></p><br><br><p><span><span>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and</span><span>encourage</span><span>to offer phenomenal service.&nbsp;</span></span></p><br><br><p><span><span>We seek</span><span>the creative</span><span>talents that are well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept.&nbsp;</span></span></p><br><br><br><p><b><span>The Role of</span><span>Reception Agent</span><span>:</span></b></p><br><br><p><span><span>We are currently seeking the creative</span><span>talent</span><span>a Full-time talented </span><span>Reception Agent</span><span>&nbsp;that&nbsp;</span><span>is</span><span>&nbsp;well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept to join our team.&nbsp;</span></span></p><br><br><p><span><span>The&nbsp;</span><span>Reception</span><span>&nbsp;Agent is a central part of the Front Office Team whose main</span><span>objective</span><span>is to ensure our guests have a smooth arrival and departure experience</span><span>, handle all guest interactions with the highest level of professionalism and hospitality, accommodating guest special request</span><span>s whenever possible. Interactions with guests will be in person and by phone.</span></span><br></p><br><br><p><b><span>Our Ideal&nbsp;</span><span>Reception</span><span>&nbsp;Agent:</span></b></p><br><br><p><span><span>A special talent and passion for ensuring you and your team deliver the highest level of guest experience to our guests</span><span>.&nbsp;</span><span>Reading, writing and oral</span><span>proficiency</span><span>in the English language and a</span><span>bachelor</span><span>degree graduate is</span><span>a must</span><span>with 1-2 years of pervious luxury experience in related position</span><span>. </span></span></p><br><br><br><p><b><span>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</span></b></p><br><br><p><span><span>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</span></span></p><br><br><p><span><span>Excellent Training and Development opportunities&nbsp;</span></span></p><br><br><p><span><span>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.&nbsp;</span></span></p><br><br><p><span><span>Comprehensive private medical insurance, Dental/disability/life insurance&nbsp;</span></span></p><br><br><p><span><span>Retirement benefits/pension&nbsp;</span></span></p><br><br><br><p><b><span>Learn more about what it is like to work at Four Seasons - visit us:</span></b></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/FourSeasonsJobs</span></u></p><br><br><br><p><span><span>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as</span><span>much as</span><span>skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.</span><span>Ultimately, our culture breeds success, and rewards it in many different ways.</span></span><i><span>We look forward to receiving your application</span></i><b><span>!</span></b></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Manager, Microservices Development will lead the design, development, and deployment of scalable microservices-based solutions using cutting-edge technologies. This role demands deep technical expertise, strategic vision, and strong leadership to drive innovation and delivery excellence across cross-functional teams.</p><br><ul> <li>Lead and mentor a team of microservices developers, fostering a culture of innovation, collaboration, and continuous improvement.</li> <li>Define and execute the microservices strategy and roadmap in alignment with enterprise architecture and business goals.</li> <li>Collaborate with architects and senior stakeholders to shape the technical vision and ensure alignment with product and platform strategies.</li> <li>Architect and implement microservices using modern frameworks such as Spring Boot, Node.js, and Python Flask.</li> <li>Drive adoption of containerization (Docker), orchestration (Kubernetes), and cloud-native patterns (AWS/GCP/Azure).</li> <li>Ensure robust API design and integration using RESTful services, GraphQL, and event-driven architectures (Kafka, RabbitMQ).</li> <li>Oversee project timelines, resource allocation, and delivery milestones across multiple squads.</li> <li>Implement Agile methodologies and ensure sprint goals are met with high quality and velocity.</li> <li>Manage stakeholder expectations and ensure transparency through effective reporting and communication.</li> <li>Establish coding standards, code reviews, and automated testing frameworks.</li> <li>Monitor performance metrics and implement proactive alerting and logging strategies.</li></ul><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br><br>Responsibilities:<br><ul> <li>Possess strong understanding of digital technologies including AI, cloud computing, data analytics, and emerging trends.&nbsp;</li> <li>Align technology solutions with business goals by understanding organizational processes and challenges.&nbsp;</li> <li>Stay informed about market trends and competitor activities to drive strategic transformation.&nbsp;</li> <li>Lead development and execution of a digital roadmap with clear milestones and deliverables.&nbsp;</li> <li>Apply hands-on technical skills for feasibility studies, proof-of-concepts, and MVPs.&nbsp;</li> <li>Manage cross-functional projects with regular progress reviews and corrective actions.&nbsp;</li> <li>Ensure infrastructure readiness and scalability for digital solutions.&nbsp;</li> <li>Oversee execution of digital transformation initiatives aligned with strategic goals.&nbsp;</li> <li>Establish governance structures and methodologies for streamlined execution.&nbsp;</li> <li>Monitor and secure IT systems to ensure resilience and reliability.&nbsp;</li> <li>Engage stakeholders effectively through strong communication and collaboration.&nbsp;</li> <li>Build and lead high-performing teams for seamless project delivery.&nbsp;</li> <li>Drive employee training and upskilling to support digital adoption.&nbsp;</li> <li>Foster collaboration through networking with industry peers and stakeholders.&nbsp;</li> <li>Implement innovative IT services using design thinking principles.&nbsp;</li> <li>Analyze business and application data to derive actionable insights.&nbsp;</li> <li>Manage vendor relationships and procurement of digital technologies.&nbsp;</li> <li>Track KPIs to evaluate the impact of digital initiatives on business outcomes.&nbsp;</li> <li>Identify and implement process improvements for operational efficiency.&nbsp;</li></ul> <ul> <li>Communicate progress, challenges, and successes through structured reporting.</li> </ul><br><br>Qualifications:<br><p>4-8 years of experience in software development, with at least 3 years in microservices architecture.</p><br><ul> <li>Proven experience in leading large-scale distributed systems and cloud-native applications.</li> <li>Strong proficiency in Java/Spring Boot, Node.js. Experience in React JS is a plus</li> <li>Hands-on experience with Kubernetes, Docker, and cloud platforms (AWS/GCP/Azure).</li> <li>Familiarity with API gateways, service mesh, and observability tools.</li> <li>Experience with Agile/Scrum, DevOps, and CI/CD pipelines.</li> <li>Excellent communication, stakeholder management, and team leadership skills.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</p><p>The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, data insights &amp; analytics, loyalty and marketing programs, platforms in the areas of business experimentation, customer engagement/loyalty, and security solutions.</p><p>We are pursuing highly motivated individuals with experience in consultative sales across data products, platforms, and / or other analytic services. Individuals should display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively communicate complex ideas in simple ways.</p><p>As a Senior Managing Consultant, you will be at the frontline of generating excitement and demand for our unique solutions and forming successful lasting partnerships within Retail &amp; Commerce and Fintech &amp; Digital segments, which includes sectors such as retailers, telecom operators, digital players, travel &amp; entertainment, airlines and fintechs.</p><p>Own and manage business development activities for Services within Retail &amp; Commerce and Fintech &amp; Digital segments in Egypt, Bahrain, Iraq and Levant with direct revenue and sales responsibilities.</p><p>Refine the value proposition of new and existing Services capabilities to meet the needs of executives within Retail &amp; Commerce and Fintech &amp; Digital segments</p><p>Serve as the face of Mastercard Services to senior level client stakeholders, including C-Suite Executives.</p><p>Develop strong value-driven narratives and customized presentations in support of new business pitches that ultimately generate new multi-year and multi-million-dollar revenues to Mastercard.</p><p>Drive coordination within demand generation, marketing, specialist sales teams across Services business lines and value propositions, focused on the above defined client vertical.</p><p>Take ownership of the sales process, from prospecting to executing commercial contracts, ensuring a seamless and efficient sales cycles.</p><p>Partner with the Mastercard account leadership team to develop a plan to support their strategic imperatives for target accounts.</p><p>Work closely with Advisors and Consulting Services teams for an effective joint go to market and to ensure best-in-class value delivery.</p><p>Collaborate closely with other team members and bring an innovative and creative mindset to partnering with clients.</p><p>Contribute as a thought leader to the development of intellectual capital, point of views, articles, and blogs.</p><p>Manage complete capture of assignment knowledge and drive to ensure it is available firm-wide (knowledge management).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>12+ years of experience in consultative sales across consulting services, data products, software platforms, and / or other analytic services in relevant industries such as Retail, Telco, Digital, Travel, and Fintech</li><li>Strong commercial drive with ability to build and monetize senior client relationships based on thought leadership, empathy, and subject matter expertise.</li><li>Ability to own and drive end-to-end sales from initial prospecting through signed contract.</li><li>Entrepreneurial mindset and demonstrated experience in selling solutions to c-level clients.</li><li>Excellent at building relationships through networking and outbound prospecting.</li><li>Collaborative attitude with an understanding of how to win as a team.</li><li>Strong verbal and written communication skills and proven attitude for learning technical terms and developing an understanding of complex technical products.</li><li>Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence in order to effectively advance business opportunities and generate revenues.</li><li>Advanced analytical skills, including ability to frame the customer s opportunity in financial terms (i.e. value quantification)</li><li>Bold, energetic, proactive, self-driven, never give up attitude and creative</li><li>Bachelor s degree minimum. MBA or relevant post graduate degree recommended</li><li>Proficiency in English and Arabic.</li><li>Advanced Word, Excel and PowerPoint skills</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Develop and execute a comprehensive VoC strategy that aligns with business goals. Collaborate with cross-functional teams to ensure the effective integration of customer insights into operational practices.</li><li>Identify and implement necessary changes to improve customer journeys, streamline processes, and eliminate operational bottlenecks.</li><li>Establish a robust framework for collecting, analyzing, and acting on customer feedback.to improve product functionality, processes and tech infrastructure to improve client experience</li><li>Utilize insights to inform strategic decisions and foster a customer-centric culture across the organization.</li><li>Collaborate with internal and external stakeholders to design and implement customer experience initiatives. Facilitate workshops and discussions to drive alignment on strategic priorities.</li><li>Utilize data-driven methodologies (e.g., Lean, Six Sigma) to streamline workflows and eliminate bottlenecks.</li><li>Build and maintain strong relationships with internal stakeholders and cross-functional teams and external partners to integrate customer insights into service enhancements and product development.</li><li>Analyze data and performance reports and update the business, product and operation teams on areas of improvement and recommend corrective actions</li><li>Drive a culture of continuous improvement through regular monitoring and analysis of service performance and customer feedback.</li><li>Stay updated on industry trends and best practices to continuously improve the customer experience, leveraging CX technologies</li></ul><p>Key Results areas&nbsp;</p><br><ul><li>Increased customer satisfaction and loyalty metrics.</li><li>Reduction in customer complaints and churn rates.</li><li>Successful implementation of CX initiatives and process improvements within established timelines and budgets.</li><li>Enhanced employee engagement in customer experience practices.</li></ul><p><span><span>Improvement in Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).</span></span></p><br><p><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span></p><br><ul><li>Collaborate with cross-functional teams including Business, Product Development, and Support functions to ensure alignment on customer experience and process improvement initiatives.</li><li>Engage with customers to gather feedback and insights, and potentially with vendors or partners for CX tools and technologies.</li></ul><p><span><span>Strict compliance to established work instructions and operating procedures</span></span></p><br><p><span><span>Problem Solving :</span></span></p><br><p>Ability to assess complex data and identify patterns or trends.</p><br><ul><li>Ability to analyze root of problems and define escalation processes and to track problem resolution</li><li>Ability to deal with unstructured and complex problems related to customers, which will need to be resolved by coordinating with main processing units, branches, etc.</li></ul><p><span><span>Manage the work-related issues faced by the team members in their everyday activities and the inter-departmental interactions.</span></span></p><br><p><span><span>Decision Making :</span></span></p><br><ul><li><p>Strong judgment in selecting the best course of action based on data and insights.</p><br></li><li>&nbsp;Liaise with executive leadership to ensure alignment on governance strategies.</li></ul><p><span><span>Authority to recommend process reviews, technology changes and Modifications&nbsp;</span></span></p><br><p><span><span>Knowledge and Experience:</span></span></p><br><ul><li><span>University degree with at least 8-9 years in customer service, corporate background, product management or related area within commercial banking&nbsp;</span></li><li><span>5+ years of experience in customer experience management, process improvement, or related roles..</span></li><li><span>Strong analytical, reporting, and problem-solving skills.</span></li><li><span>Clear and effective communication skills to convey findings and solutions to stakeholders.</span></li><li><span>Ability to work with cross-functional teams to brainstorm and implement solutions.</span></li><li><span>Proven track record of applying Lean Six Sigma principles to drive process improvements and enhance customer satisfaction.</span></li><li><span>Ability to understand technology related issues in keeping with the job demands necessary.</span></li><li><span>Clear understanding of market dynamics and the ability to assess trends.</span></li></ul><p><span><span>Able to assess the benefits of new technologies being introduced and their impact client experience.</span></span></p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i><b>About Sanofi:</b></i></p><br><p>We’re an R&amp;D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.</p><br><p><i><b>About the Job:</b></i></p><br><p>The Diabetes and Cardio Metabolic Sales and Customer Engagement Head holds end-to-end accountability for the management and performance of the Diabetes and Cardio Metabolic portfolio in Egypt. This role is responsible for developing and implementing a long-term commercial strategy that focuses resources on maximizing market share, achieving sales targets, and controlling OPEX through proper P&amp;L management — all within the framework of the MCO business strategy and policies.</p><br><p>The role ensures the delivery of best-in-class Healthcare Professional (HCP) and patient journeys across the Diabetes and Cardio Metabolic therapeutic areas, driving commercial excellence and innovation in chronic disease management. The incumbent will lead the translation of Sanofi GenMed global and regional strategy into locally relevant, insight-driven execution plans that address the unique dynamics of the Egyptian healthcare landscape.</p><br><p>As a senior commercial leader, this role plays a pivotal part in shaping the competitive positioning of Sanofi's Diabetes and Cardio Metabolic portfolio, fostering a high-performance culture, and contributing strategically to the Pharma Egypt Leadership Team to drive competitiveness, transformation, and people growth.</p><br><p><b>KEY RESPONSIBILITIES</b></p><br><ul><li><p><b>Business Strategy &amp; Execution — Diabetes and Cardio Metabolic Portfolio:</b></p><br></li><li><p>Define and achieve financial objectives including sales, profitability, and market share targets for the Diabetes and Cardio Metabolic portfolio.</p><br></li><li><p>Build and execute a business strategy fully aligned with Sanofi GenMed global and regional strategy, enriched with relevant local insights specific to chronic disease management in Egypt.</p><br></li><li><p>Develop and implement long-term business plans (3-year horizon) to maximize market share and Business Operating Income (BOI).</p><br></li><li><p>Ensure high-level portfolio management including successful product launches, pre-launch activities, and comprehensive local business case development tailored to the Diabetes and Cardio Metabolic landscape.</p><br></li><li><p>Activate business intelligence and competitive monitoring to adapt strategy to the evolving competitive environment and proactively propose growth opportunities.</p><br></li><li><p>Build Integrated Growth Plans that provide strategic market insights feeding the overall portfolio strategy.</p><br></li><li><p>Ensure proper execution of Brand Activation Plans (operational plans), including:</p><br></li><li><p>Patient and customer segmentation specific to Diabetes and Cardio Metabolic conditions</p><br></li><li><p>Optimal patient and customer pathway design, including referral pathway optimization</p><br></li><li><p>Identification and mitigation of local barriers to screening and diagnosis</p><br></li><li><p>Tailored stakeholder engagement strategies</p><br></li><li><p>Best-in-class Patient Support Programs and solutions for chronic disease management</p><br></li><li><p>Track and optimize key performance indicators including Sales, Customer Satisfaction, and Internal Engagement.</p><br></li><li><p>Apply Sanofi internal business and financial processes in management and reporting, in full alignment with Sanofi compliance guidelines.</p><br></li><li><p>Oversee and analyze relevant market performance and trends, identifying performance development opportunities.</p><br></li><li><p>Implement Customer Engagement strategy delivering high-quality customer journeys for key target customers effectively and consistently.</p><br></li></ul><p><b>2- Budget, P&amp;L &amp; Performance Management:</b></p><br><ul><li><p>Hold full budget and P&amp;L ownership and responsibility for operational effectiveness within the Diabetes and Cardio Metabolic portfolio.</p><br></li><li><p>Ensure realization of budget commitments and 3-year plans.</p><br></li><li><p>Provide input and propositions to the Commercial Head on business needs for cross-resourcing and budgeting.</p><br></li><li><p>Oversee overall operations results, financial data, sales data, and other metrics to evaluate whether business objectives are met and adjust tactics accordingly.</p><br></li><li><p>Constantly review resource allocation to optimize P&amp;L, meet Sales and BOI targets, and capture business opportunities.</p><br></li><li><p>Drive operational excellence and cost efficiency while maintaining quality of execution.</p><br></li></ul><p><b>3- Key Stakeholders' Engagement</b></p><br><ul><li><p>Collaborate cross-functionally (Medical, Market Access, Public Affairs, Communication, Finance, GTMC, TRM, Supply Chain) to define a broad stakeholder engagement strategy.</p><br></li><li><p>Understand how stakeholders impact each other within the healthcare ecosystem — including COEs, KOLs, HCPs, DOLs, scientific societies, PAGs, policy makers, and payers — and tailor engagement approaches to their level of maturity.</p><br></li><li><p>Define innovative business models and partnerships with key external stakeholders to drive business growth.</p><br></li><li><p>Ensure a seamless patient experience from pre-screening to post-treatment in Diabetes and Cardio Metabolic care.</p><br></li><li><p>Contribute strategically to Pharma Egypt Leadership Team discussions to increase competitiveness, transformation, and people growth.</p><br></li><li><p>Serve as an active member of the Pharma Country Operational Committee.</p><br></li></ul><p><b>4- People &amp; Organization Leadership</b></p><br><ul><li><p>Lead a best-in-class local Commercial team that transforms paradigms and enhances agile mindset to deliver business objectives while maintaining high performance levels.</p><br></li><li><p>Manage team performance through setting and reviewing priorities aligned with business objectives.</p><br></li><li><p>Provide appropriate and timely feedback on performance and coach team members to achieve their goals.</p><br></li><li><p>Support professional and career development by identifying skills and competencies needed for current and prospective roles, and provide opportunities to learn and practice new skills.</p><br></li><li><p>Build a motivated and engaged team through formal and informal recognition, regular communications, and encouragement of cooperation between individuals and teams.</p><br></li><li><p>Secure effective Talent Management processes across customer-facing teams in line with Sanofi's Talent Management approach.</p><br></li><li><p>Drive talent performance objectively and develop solid succession plans.</p><br></li><li><p>Foster diversity, equity, and inclusion within the team.</p><br></li></ul><p><br><b>5- New Ways of Working &amp; Agile Transformation</b></p><br><ul><li><p>Champion and model new ways of working toward a more empowered, autonomous, and accountable organization.</p><br></li><li><p>Apply Agile methodology, Space to Lead principles, and Volcano approach in day-to-day transversal cooperation — including project mode, squads, thoughtful risk-taking, and simplification opportunities.</p><br></li><li><p>Be outcome-focused, not process-oriented: prioritize based on value creation for customers.</p><br></li><li><p>Transform decision-making processes to be more customer-centric, involving field force and customer-facing teams in a bottom-up approach.</p><br></li><li><p>Adopt a "good enough" approach to respond to customer needs with a first prototype (Minimum Viable Product) and iterate over time.</p><br></li><li><p>Champion innovation and experimentation within compliance boundaries.</p><br></li><li><p>Drive digital transformation and omnichannel engagement excellence across the portfolio.</p><br></li></ul><p><b>6- Health Safety and Environment Responsibilities</b></p><br><ul><li><p>Care for his/her own safety and wellbeing and the safety of others, and co-operate with the company to ensure a safe place of work.</p><br></li><li><p>Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution-free work environment.</p><br></li><li><p>Engage the HSE department in related activities (where applicable) and ensure work performed follows local HSE regulations, Corporate HSE Policy and key requirements.</p><br></li><li><p>Demonstrate commitment to HSE through active involvement in related programs and campaigns.</p><br></li><li><p>Follow HSE guidelines and take all necessary measures to effectively implement the HSE action plan (PASS) in work area and activities.</p><br></li><li><p>Promote and follow HSE rules and act responsibly to protect yourself and others from injury and ill health conditions.</p><br></li><li><p>Follow the company's road safety program.</p><br></li><li><p>Attend HSE training.</p><br></li><li><p>Report all accidents/incidents (if any) to the HSE Manager and investigate within the area of responsibility.</p><br></li><li><p>Thoroughly read all HSE instructions, procedures, policies issued by the Company, and comply with its requirements.</p><br></li></ul><p><b>7- Compliance &amp; Ethics</b></p><br><ul><li><p>Respect corporate commitments and compliance guidelines as well as local regulations at all times.</p><br></li><li><p>Guarantee that all activities, operations, and procedures at franchise level are carried out in compliance with local regulations, laws governing business operations, and corporate policies — in order to avoid conflict with official/legal authorities and loss of public reputation.</p><br></li><li><p>Manage Health, Safety, and Environment (HSE) issues with the support of the local HSE team.</p><br></li><li><p>Act as a role model of ethics and business integrity.</p><br></li><li><p>Ensure all promotional activities comply with pharmaceutical industry codes and standards.</p><br></li><li><p>Maintain the highest standards of transparency in interactions with healthcare professionals and institutions.</p><br></li></ul><p><b>8- Other Responsibilities</b></p><br><ul><li><p>Perform other duties as assigned by the Commercial Head Egypt.</p><br></li><li><p>Respect company values, code of ethics, and social charter.</p><br></li><li><p>Respect the personal data protection charter and applicable GDPR requirements.</p><br></li><li><p>Contribute to corporate initiatives and transformation programs as required.</p><br></li></ul><p><i><b>About You:</b></i></p><br><p><b>Education</b></p><br><ul><li><p>Bachelor's degree in Pharmacy, Business Administration, Marketing, or a related scientific/business field (required).</p><br></li><li><p>MBA or equivalent postgraduate qualification in Marketing/Business Management is a strong asset.</p><br></li></ul><p><b>Professional Experience</b></p><br><ul><li><p>Minimum 10 years of pharmaceutical industry experience in Commercial or customer-facing roles.</p><br></li><li><p>Demonstrated expertise in Sales planning, Omnichannel strategy, Marketing, and leading Sales teams with a strong focus on patient-centric initiatives.</p><br></li><li><p>Proven successful P&amp;L ownership accountability with demonstrated financial acumen.</p><br></li><li><p>Proven experience in successfully driving commercial launch strategy for innovative products requiring monitoring/screening and/or strong disease area shaping.</p><br></li><li><p>Experience in Diabetes and/or Cardio Metabolic therapeutic areas highly preferred.</p><br></li><li><p>Deep understanding of the Egyptian healthcare system, reimbursement landscape, and regulatory environment.</p><br></li><li><p>Experience working in matrix organizations and managing cross-functional teams.</p><br></li></ul><p><b>Technical &amp; Functional Skills</b></p><br><ul><li><p>Strong command of market data analytics and competitive intelligence tools for market sizing, trend analysis, and opportunity identification.</p><br></li><li><p>Financial acumen: proven ability to build, analyze, and present forecasts, budgets, P&amp;L reports, and BOI targets.</p><br></li><li><p>Skilled in developing and executing Brand Activation Plans, including segmentation, positioning, and targeting.</p><br></li><li><p>Familiarity with digital marketing and omnichannel HCP engagement strategies, multi-channel content, and digital tool development.</p><br></li><li><p>Strong knowledge of promotional and non-promotional material approval processes and compliance requirements.</p><br></li><li><p>Experience in talent development, succession planning, and building high-performing commercial teams.</p><br></li></ul><p><b>KEY COMPETENCIES &amp; SKILLS</b></p><br><ul><li><p>Strategic vision (Global Thinking): ability to understand the global framework combined with local execution, with strong focus on innovation.</p><br></li><li><p>Strong business acumen with analytical skills to interpret complex data, market trends, and competitive intelligence.</p><br></li><li><p>Customer orientation: motivate teams to connect with patients and customers to understand their needs and provide value-added solutions.</p><br></li><li><p>Deep commitment to patient centricity and improving patient outcomes in Diabetes and Cardio Metabolic diseases.</p><br></li><li><p>Agile mindset: able to apply agile principles in daily activities and serve as an ambassador of this mindset across the organization.</p><br></li><li><p>Effective communication and change management skills to influence and move to action diverse stakeholders including global teams, peers, cross-functional teams, sales forces, and external stakeholders.</p><br></li><li><p>Ability to simplify and move at pace large complex programs with multiple stakeholders.</p><br></li><li><p>Self-driven, results-oriented with ambition for optimal outcomes.</p><br></li><li><p>Resilience, rigor, and reliability: maintain high standards under pressure and deliver consistent results.</p><br></li><li><p>Leadership excellence: ability to build, engage, and develop teams; delegate effectively; celebrate diversity; and drive performance.</p><br></li><li><p>High degree of business ethics, integrity, and commitment to compliance.</p><br></li></ul><p><br><b>Take the Lead Values</b></p><br><ul><li><p><b>Aim Higher:</b> Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.</p><br></li><li><p><b>Act for Patients:</b> Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients.</p><br></li><li><p><b>Be Bold:</b> Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth.</p><br></li><li><p><b>Lead Together:</b> Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.</p><br></li></ul><p><i><b>Why choose us?</b></i></p><br><ul><li><p>Be part of a pioneering biopharma company where patient insights shape commercial strategy and drug access.</p><br></li><li><p>Lead a high-impact Diabetes and Cardio Metabolic portfolio with bold ambitions and significant upcoming launches in Egypt.</p><br></li><li><p>Work at the forefront of AI-powered science and omnichannel engagement that accelerates patient reach and improves outcomes.</p><br></li><li><p>Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams across Medical, Market Access, and Commercial functions.</p><br></li><li><p>Explore bold career paths — with opportunities to grow through scientific, leadership, and cross-functional moves within Sanofi's global network.</p><br></li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Sanofi: We re an R&amp;D-driven, AI-powered biopharma company committed to improving people s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people s lives.</p><p>About the Job: Lead Pharma External Partnership marketing strategy based on local market dynamics Through Regular assessment of outsourcing portfolio based on financial &amp; market attractiveness. End to End accountability to all Sudan, outsourcing, non-promoted (digital channels) brand activities that help in achieving country objectives, through implementing company strategies and policies. Regular assessment of Pharma portfolio LCM based on financial &amp; market attractiveness , Analyze portfolio pricing, GM% improvement initiatives</p><p>KEY RESPONSIBILITIES</p><p>1-Responsible for External partnership Portfolio: Manage segmentation by establishing strategic need, defining product portfolio. Manage marketing campaigns &amp; promotional materials for outsourcing: Ensure proper marketing segmentation, positioning &amp; targeting of each brand Manage marketing campaigns aligned with partners input, for medical &amp; management approval. Participate in the monthly breakdown of the annual forecast in coordination with External partnership Business Manager. Able to deal with External Partnership Reports and consolidate and present this accurately. Participating in annual brand marketing plan and implement the plans and key strategies. Handling necessary approvals for all relevant promotional &amp; non promotional materials and marketing activities for outsourcing portfolio Support development of key digital material (including Webinars) to support customer engagement journeys if needed GTM model activation by building value added CE journey based on true customer insight &amp; (follow with the agreed objective) Monitoring proper execution of medico-marketing strategies and endorsed the business plan received from the external partner. Develop of promotional &amp; training tools for external SF with alignment with all internal stakeholders . Develop and execute a comprehensive digital HCP engagement strategy, integrating multi-channel capabilities, targeted content creation, and data-driven insights to expand reach. Conduct thorough market analysis using IQVIA data to identify key trends and strategic business opportunities for outsourcing brands</p><p>2- Ensures the development and implementation of a long-term Marketing strategy focusing on maximizing operating profitability of SANOFI business in Sudan within the framework of SANOFI global business strategy. Ensure developing and implementation of a strategy designed to grow Sudan business. Responsible for the definition and the achievement of the financial objectives (sales, profitability) of SANOFI business in Sudan market. Optimizes cross functional support needs in the organization, ensures effective coordination between sales, marketing, and medical teams. Challenges appropriate systems and procedures to ensure efficient operations and appropriate control, based on quality performance and commitment to deliver on time. Ensure a smooth and active transversal interaction with different supportive functions. Builds company image by collaborating with customers, government, community organizations, and employees, enforcing ethical business practices. Ensure that Sudan sales turnover is in line with the preset Objective determined in the Annual Sudan Sales Business Plan Play an integral role in the cross-functional stakeholders with Supply chain (SOP/TM) in addition to finance through the development of working relationships that will facilitate Sudan business operations. Solves complex problems relating to the operation of the business. Ensures that all policies and procedures are kept. Develop &amp; analyze dashboards and key performance indicators for relevant management stakeholders top identify key opportunities/ risks relevant to business areas. For non-promoted, assess brands evolution &amp; planning with finance and T&amp;R teams.</p><p>3- Regular assessment of Pharma portfolio LCM based on financial &amp; market attractiveness Rereferring to different financial cycles C1, C2 &amp; Budget exercises perform &amp; analyze both financial, market attractiveness +CAGR% to assess relevant brands/ portfolio segmentation to support further decision making. Coordinate with marketing, outsourcing &amp; transformation heads to assess OPEX/ sales ratios and relevant brands potential based on financial cycles and real market opportunities. Support in deciding for relevant brands/ SKUs potential for outsourcing referring to teams capacity &amp; portfolio mix. Active participation in annual sizing exercises in collaboration with sales, marketing, SFE, transformation head to leverage transformation journey based on global/ local directions. Analyze portfolio pricing, GM% improvement initiatives &amp; commercial schemes. Pruning &amp; and divestment projects design, execution &amp; follow-up.</p><p>4- Health Safety and Environment Responsibilities To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work: Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution free work environment. Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements. Demonstrate commitment to HSE through active involvement in the related programs and campaigns. Follow HSE guidelines and take all necessary measures applicable to effectively implement the HSE action plan (PASS) in work area and the activities. Promote and follow the HSE rules and Act responsibly to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc. Follow the company s road safety program. Attend HSE training. Report all the accident/ incident (if any) to the HSE Manager and investigate within the area of responsibility. Thoroughly read all HSE instructions, procedures, policies issued by the Company, and comply with its requirements. Escalate any doubts or uncertainties to the direct Manager.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Bachelor's degree in Pharmacy, Business Administration, Marketing, or a related scientific/business field (required). MBA or equivalent postgraduate qualification in Marketing/Business Management is a strong asset.</p><p>Professional Experience Minimum 7 10 years of progressive experience in the pharmaceutical industry, with a proven track record in Marketing, Brand Management, or Business Unit Management. Prior experience managing external partnerships/outsourcing portfolios (licensing, co-marketing, or distribution agreements) is highly preferred. Demonstrated experience in P&amp;L ownership and driving business results in an international or emerging market (experience in Sudan or similar African/Middle East markets is a plus). Solid background in portfolio lifecycle management (LCM), pricing strategy, and brand pruning/divestment initiatives. Experience working cross-functionally with Sales, Medical, Finance, Supply Chain, Transformation, and SFE teams.</p><p>Technical &amp; Functional Skills Strong command of market data analytics tools (e.g., IQVIA) for market sizing, trend analysis, and opportunity identification. Financial acumen: proven ability to build, analyze, and present forecasts, budgets, and financial cycles (C1, C2, Budget exercises), OPEX/sales ratio, and GM% improvement initiatives. Skilled in developing and executing annual brand marketing plans, including segmentation, positioning, and targeting (SPT). Familiarity with digital marketing/HCP engagement strategies, multi-channel content, and webinar/digital tool development. Strong knowledge of promotional and non-promotional material approval processes and compliance requirements.</p><p>KEY COMPETENCIES &amp; SKILLS Strategic thinking with the ability to translate global business strategy into actionable local/regional plans. Strong stakeholder management and cross-functional collaboration skills (internal teams and external partners). Excellent analytical and problem-solving skills, particularly in complex, ambiguous business environments. High degree of business ethics, integrity, and commitment to compliance (HSE, local regulations, corporate policies). Strong communication, negotiation, and presentation skills, with the ability to influence senior stakeholders and external partners. Ability to manage multiple priorities and deliver on tight timelines with quality and accuracy. Leadership mindset with the capability to act as a role model for ethics, safety, and business integrity.</p><p>Take the Lead Values Aim Higher: Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance. Act for Patients: Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients. Be Bold: Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth. Lead Together: Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.</p><p>Why choose us? Be part of a pioneering biopharma company where patient insights shape drug development. Lead a high-impact portfolio with bold ambitions and significant upcoming launches. Work at the forefront of AI-powered science that accelerates discovery and improves outcomes. Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams. Explore bold career paths with opportunities to grow through scientific, leadership, and cross-functional moves. Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !</p><p></p></section>