AccorHotels jobs
459
Jobs Found
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<ul>
<li>Greeting and checking in/out guests efficiently while verifying registration information and processing payments</li>
<li>Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions</li>
<li>Handling guest inquiries, complaints, and special requests to ensure a positive experience</li>
<li>Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records</li>
<li>Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities</li>
<li>Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property</li>
<li>Following brand standards and company policies to ensure consistent service quality</li>
<li>Manage online, phone and in-person room reservations</li>
<li>Welcome guests, check them in, distribute room keys and explain the hotel’s amenities</li>
<li>Take payment from customers</li>
<li>Respond to guests’ issues and complaints in a friendly, timely manner</li>
<li>Explain local amenities and attractions to guests</li>
<li>Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Bachelor's degree of hotel management or equivalent</li>
<li>At least two years of customer service experience</li>
<li>One year of front desk experience in the hospitality industry</li>
<li>Excellent verbal communication skills</li>
<li>Availability to work shifts, including evenings, weekends and holidays</li>
<li>Ability to solve client issues in a friendly and timely fashion</li>
<li>Friendly and welcoming demeanor</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>Experience is an asset</li>
<li>Prior experience working with Opera or a related system</li>
<li>Fluency in English</li>
<li>Additional languages are a plus</li>
</ul>
<h4>Your team and working environment</h4>
<p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<h4>Our commitment to diversity & inclusion</h4>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Job description</h4>
<p>Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.</p>
<p>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p>
<p>Handle guest complaints and find solutions, report any problems that take time to solve to his or her direct manager and follow up on the matter.</p>
<p>Greet guests that will check in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p>
<p>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p>
<p>Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions.</p>
<p>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and send them to all of the department managers.</p>
<p>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p>
<p>Work in coordination with all departments and ensure the flow of necessary information.</p>
<p>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p>
<p>Ensure that requests for a babysitter, plane or coach/bus ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p>
<p>Follow the VIP procedures and greet VIP guests and bid them farewell.</p>
<p>Walk agency representatives and potential guests around the facility.</p>
<p>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p>
<p>Handle guest requests for the À la Carte restaurants and fill out a reservation form for each À la Carte restaurant and inform the F&B Department.</p>
<p>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager or Supervisor about the atmosphere.</p>
<p>Have detailed knowledge of all physical features of the facility as well as all activities and services offered at the facility.</p>
<p>Support hotel sales. Is authorised to sell charged services.</p>
<p>Take part in the Emergency Response Teams.</p>
<p>Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail.</p>
<p>Respond to guest inquiry forms and all written suggestions, complaints etc.</p>
<p>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p>
<p>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p>
<p>Take part in training programmes and departmental internal communication meetings.</p>
<p>Due to being in direct contact with guests, must always look clean, neat and fresh.</p>
<p>Predict that all activities and purchased equipment and belongings may create disease for the environment. Join all activities which are organised to protect biological diversity and share the responsibilities. Share individual responsibilities in order to increase environmental knowledge and carry out necessary trainings. Provide minimum consumption of currently used items and equipment (paper, printed out etc.).</p>
<p>Implement necessary warnings and departmental trainings in order to save energy inside the facility. Continue implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</p>
<p>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead staff.</p>
<p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p>
<p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p>
<h4>Qualifications</h4>
<ul>
<li>At least a vocational high school certificate or a related field or equivalent experience.</li>
<li>Proven experience in the same role within the hotel industry.</li>
<li>Knowledge of hotel operations, service standards and guest expectations.</li>
<li>Effective communication and interpersonal abilities.</li>
<li>Detail-oriented and capable of managing multiple tasks and priorities.</li>
<li>Flexibility to adapt to a dynamic and fast-paced environment.</li>
<li>Fluency in verbal and written English is essential.</li>
<li>Additional Russian language is a must, Arabic will be an advantage.</li>
</ul></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>Portaluna, a Morgans Originals hotel</p>
<p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know – connecting people to the city, the culture and the moment.</p>
<p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p>
<h4>Job description</h4>
<h4>Responsibilities</h4>
<strong>Baking operations management:</strong><br>
<li>Oversee the daily baking operations, ensuring timely and efficient production of all baked goods.</li>
<li>Prepare, bake, and present a variety of baked products according to the menu, recipes, and quality standards.</li>
<li>Ensure consistency in product quality, presentation, and portion sizes across all batches.</li>
<strong>Menu and recipe development:</strong><br>
<li>Collaborate with management to create and develop new bakery items or seasonal offerings.</li>
<li>Adjust recipes and ingredients to maintain high-quality products and address customer preferences or dietary needs.</li>
<li>Ensure that all recipes are followed precisely, including ingredient measurements, techniques, and cooking times.</li>
<strong>Team supervision & training:</strong><br>
<li>Manage and lead the bakery team, including bakers, assistants, and other team members, ensuring effective communication and teamwork.</li>
<li>Provide training, mentorship, and guidance to junior bakers, helping them develop their skills and ensure quality control.</li>
<li>Conduct performance evaluations and maintain a positive, motivating work environment.</li>
<strong>Inventory and supply management:</strong><br>
<li>Monitor inventory levels of baking ingredients and supplies, ensuring they are always stocked and fresh.</li>
<li>Place orders for baking supplies and ingredients in a timely manner, working within budget constraints.</li>
<li>Ensure proper storage of all ingredients, adhering to food safety guidelines and minimizing waste.</li>
<strong>Quality control:</strong><br>
<li>Oversee the quality of all baked goods, ensuring they meet the bakery’s standards for taste, texture, appearance, and freshness.</li>
<li>Implement quality control procedures to maintain consistency and excellence in all products.</li>
<li>Regularly inspect finished products and make adjustments as needed to meet high-quality standards.</li>
<strong>Health & safety compliance:</strong><br>
<li>Ensure all baking activities comply with local health and safety regulations, including proper handling, storage, and sanitation of ingredients and baked goods.</li>
<li>Maintain a clean, organized, and safe work environment, ensuring kitchen and equipment are regularly cleaned and maintained.</li>
<li>Enforce hygiene and safety standards within the bakery, providing training to staff on food safety and proper handling techniques.</li>
<strong>Customer relations (if applicable):</strong><br>
<li>Interact with customers to gather feedback on products and address any concerns or suggestions.</li>
<li>Adapt the product offerings based on customer demand, feedback, and seasonal trends.</li>
<strong>Administrative duties:</strong><br>
<li>Track and manage costs for ingredients and supplies, ensuring production is cost-effective while maintaining product quality.</li>
<li>Assist in creating schedules for the bakery team to ensure proper coverage and efficient production.</li>
<li>Prepare and submit reports to management regarding inventory, production, and staffing.</li>
<strong>Additional responsibilities:</strong><br>
<li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li>
<h4>Qualifications</h4>
<strong>Abilities / key competencies / skills</strong><br>
<p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p>
<strong>Leading myself</strong><br>
<li>Positive orientation</li>
<li>Operational decision making</li>
<li>Self-development & management</li>
<strong>Leading others</strong><br>
<li>Developing an empowered team</li>
<li>Leading an engaged and diverse team</li>
<li>Communication</li>
<strong>Leading the business</strong><br>
<li>Advocating guest passion</li>
<li>Business planning and analysis</li>
<li>Business improvement and change</li>
<strong>Experience / certificates / education</strong><br>
<li>Experience: Minimum of 5 - 7 years of bakery experience in a senior culinary role, with at least 3 years in a management position preferably in a high-end restaurant or a luxury hospitality environment.</li>
<li>Education: Culinary degree or equivalent professional training from a reputable culinary school preferred.</li>
<li>Skills & attributes:
<ul>
<li>Extensive knowledge of baking techniques, ingredients, and production processes.</li>
<li>Strong leadership, organizational, and communication skills.</li>
<li>Ability to work efficiently under pressure and maintain high-quality standards in a fast-paced environment.</li>
<li>Excellent attention to detail and a passion for baking and pastry arts.</li>
</ul>
</li>
<li>Language:
<ul>
<li>Excellent reading, writing and oral proficiency in English language.</li>
<li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li>
</ul>
</li>
<h4>Additional information</h4>
<p><strong>What awaits you...</strong></p>
<li>The opportunity to join an international, innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li>
<li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li>
<li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li>
<li>A competitive package and plenty of development opportunities.</li></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El Sheikh, and 9 km from Sharm El Sheikh.</p>
<h4>Job description</h4>
<p>The Kids Club Animator is responsible for creating a fun, safe, and engaging environment for children. The role involves planning and leading age-appropriate activities, entertaining children through games and creative programs, and ensuring their well-being at all times.</p>
<ul>
<li>Plan, organize, and lead daily activities such as games, sports, arts & crafts, music, and mini-shows</li>
<li>Entertain and supervise children in the Kids Club and outdoor areas</li>
<li>Ensure the safety, security, and happiness of all children at all times</li>
<li>Encourage participation and create a friendly, inclusive atmosphere</li>
<li>Prepare and set up activity areas and materials</li>
<li>Maintain cleanliness and organization of the Kids Club</li>
<li>Communicate effectively with parents about children’s activities and behavior</li>
<li>Follow hotel/resort policies, safety procedures, and child protection guidelines</li>
<li>Assist with special events, theme days, and mini-discos</li>
<li>Work closely with the animation/entertainment team</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Experience working with children (kids club, childcare, education, or animation)</li>
<li>Energetic, creative, and enthusiastic personality</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to engage children of different ages (typically 4–12 years)</li>
<li>Responsible, patient, and caring attitude</li>
<li>Basic knowledge of child safety and first aid (preferred)</li>
<li>Ability to work flexible hours, including weekends and holidays</li>
<li>Fluency in English; additional languages are an advantage</li>
</ul></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p>
<h4>Job description</h4>
<p>The spa therapist is responsible for providing high-quality massage, body, and facial treatments to clients to promote relaxation, wellness, and skin health. The role focuses on delivering exceptional guest experiences, maintaining hygiene standards, and upselling spa products and packages.</p>
<h4>Qualifications</h4>
<ul>
<li>Diploma/Certificate in Massage Therapy, Aesthetics, or Cosmetology from a recognized institute</li>
<li>Stay updated on new techniques, wellness trends, and product knowledge</li>
</ul></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Unternehmensbeschreibung</h4>
<p>Gründe für Accor zu arbeiten?</p>
<p>Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen dich so, wie du bist und bei uns findest du einen Beruf und eine Marke, die zu deiner Persönlichkeit passen.</p>
<p>Wir unterstützen dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass deine Arbeit einen Sinn in deinem Leben hat und dass du auf deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.</p>
<p>Bei Accor kannst du jedes Kapitel deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern.</p>
<p>Tu das, was du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS</p>
<h4>Stellenbeschreibung</h4>
<p>Host / Guest Relations Manager</p>
<p>Mit Ihnen startet eine ausserordentliche Gasterfahrung. Als Guest Relations Manager sorgen Sie für ein herzliches Willkommensgefühl für unsere Gäste, sobald sie ankommen.</p>
<h4>Was wir bieten:</h4>
<ul>
<li>Mitarbeiterkarte für vergünstigte Tarife in Accor weltweit</li>
<li>Sie erhalten Zugang zu unserem Trainingsangebot über unsere Accor Akademien und haben die Möglichkeit, Qualifikationen während der Arbeitszeit zu erlangen.</li>
<li>Sie haben die Möglichkeit, Ihr Talent zu entwickeln, sowohl innerhalb Ihres Hotels, als auch auf der ganzen Welt</li>
<li>Sie haben die Möglichkeit, im Rahmen unserer Corporate Social Responsibility Aktivitäten, wie Planet 21, einen Beitrag zu leisten</li>
</ul>
<h4>Was Sie erwartet:</h4>
<ul>
<li>Sie bieten stets eine professionelle und freundliche Begrüßung und sorgen für einen engagierten Service</li>
<li>Sie unterstützen unsere Gäste mit hilfreichen Auskünften und Informationen zur Speisekarte</li>
<li>Sie befolgen Richtlinien, Verfahren und Servicestandards für die einzelnen Outlets</li>
<li>Sie halten sämtliche Sicherheits- und Hygienerichtlinien im Umgang mit Speisen und Getränken ein</li>
</ul>
<h4>Qualifikationen</h4>
<h4>Was Sie mitbringen:</h4>
<ul>
<li>Sie haben die Gastbedürfnisse im Fokus, Sie bleiben stets ruhig und zuvorkommend</li>
<li>Sie verfügen über starke zwischenmenschliche Fähigkeiten und haben immer eine Lösung für aufkommende Probleme parat</li>
<li>Sie arbeiten auch unter Druck in einer schnelllebigen Umgebung sehr gut</li>
<li>Sie arbeiten gern gemeinsam als Teil eines Teams</li>
</ul>
<h4>Zusätzliche Informationen</h4>
<h4>Ihr Team und Arbeitsumfeld:</h4>
<p>Das Team, das Hotel und der Arbeitsplatz spiegeln eine offene und unterstützende Kultur wider.</p>
<p>Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z. B. Arbeitserlaubnis.</p>
<h4>Unser Engagement für Diversity & Inclusion:</h4>
<p>Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.</p></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>Founded in 2000 in Antalya by award-winning Turkish entrepreneur Fettah Tamince, who desired to create cities within cities.<br>
Encapsulating traditional Turkish hospitality, where each Rixos destination is a rich living space where guests and residents can find everything they need, always in a carefree atmosphere.<br>
In 2017 Rixos Hotels announced a strategic partnership with Accor Hotels, and in 2022 Rixos became part of Ennismore’s “Immersive Resorts” and became the backbone of “All Inclusive Collection”.</p>
<p><strong>Brand network:</strong><br>
Currently 35 hotels (13,000+ rooms) operating and more than 20 hotels (12,000+ rooms) in the pipeline.<br>
With a global presence, Rixos Hotels & Resorts are renowned for providing guests of all ages and interests with the ultimate all-inclusive experience.<br>
With all-inclusive, all-exclusive programming and services, we cater for every member of the family and we are always where our guests want us to be!</p>
<p><strong>What is special about Rixos service?</strong><br>
A culture of noticing the little things and knowing that the little things have always been the big things!</p>
<p>Are you ready to join our amazing multicultural environment, work in real luxury hotels with ongoing career growth and development opportunities, as well as the most competitive salary and benefits?<br>
Apply now, join Rixos and make a difference in others’ lives!</p>
<h4>Job description</h4>
<p><strong>Director, People & Culture</strong><br>
We are seeking an experienced leader with comprehensive expertise in human resources operations and a demonstrated ability to execute strategic initiatives that drive organizational performance and ensure regulatory compliance.</p>
<p><strong>Key responsibilities:</strong></p>
<ul>
<li>Direct and oversee all operations of the People & Culture Department and execute the human resources strategy in alignment with senior leadership directives</li>
<li>Establish and maintain professional employee relations standards through structured communication protocols, documented procedures, and adherence to company policies</li>
<li>Serve as a member of the Executive Committee, providing strategic human resources counsel on talent management, organizational development, employee relations, and administrative oversight</li>
<li>Deliver strategic human resources support to executive leadership and ensure all policies and procedures align with the organization's mission and legal requirements</li>
<li>Provide guidance to departmental leaders and senior managers in developing and implementing corrective action plans based on employee feedback and performance data</li>
<li>Administer all human resources programs including compensation and benefits administration, leave management, disciplinary procedures, investigations, performance management, talent management, occupational health and safety, and training and development initiatives</li>
<li>Develop and manage the annual People & Culture budget, monitor expenditures, prepare month-end financial reports, and forecast departmental accounts</li>
<li>Conduct analysis of organizational trends and metrics using the human resources information system (HRIS) and talent management platforms to inform strategic decisions</li>
<li>Oversee recruitment operations in accordance with established company policies and procedures</li>
<li>Ensure organizational compliance with all applicable employment laws, regulations, and occupational health and safety requirements; conduct regular audits and update policies as necessary</li>
<li>Evaluate and enhance human resources processes and practices to optimize operational efficiency and organizational performance</li>
<li>Execute disciplinary actions and employee terminations in accordance with company policy and legal requirements</li>
<li>Coordinate and oversee employee events and organizational initiatives</li>
<li>Provide oversight and support for designated committees including Employee Recognition and Diversity, Equity & Inclusion</li>
<li>Ensure adherence to Accor/Ennismore policies and local legislation across all human resources functions</li>
<li>Maintain professional standards in all interactions and communications</li>
<li>Perform additional duties as assigned</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Required qualifications:</strong></p>
<ul>
<li>Bachelor's degree in Human Resources, Business Administration, or related field</li>
<li>Minimum of 10 years of progressive Human Resources Management experience, including responsibility for HR operations and strategic initiatives</li>
<li>Demonstrated expertise across all core HR functions including recruitment, compensation and benefits administration, employee relations, performance management, and compliance</li>
<li>Advanced proficiency in written and verbal communication with the ability to articulate HR strategy to executive leadership and all organizational levels</li>
<li>Proven capability to design and implement leadership development and talent management programs</li>
<li>Strong financial acumen with demonstrated experience in budget development, expense management, and financial forecasting</li>
<li>Comprehensive knowledge of employment law, regulatory compliance, and occupational health and safety requirements</li>
<li>Established track record of building and managing high-performing HR teams</li>
</ul>
<p><strong>Preferred qualifications:</strong></p>
<ul>
<li>Professional HR certification (SHRM-CP, SHRM-SCP, or equivalent)</li>
<li>Hospitality industry experience, particularly in hotel or resort operations</li>
<li>Experience with Human Resources Information Systems (HRIS) and talent management platforms</li>
<li>Demonstrated success implementing organizational change initiatives and process improvements</li>
</ul></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br>
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>We're looking for an energetic and customer-focused server to join our dynamic team in Cairo, Egypt. In this role, you'll be the face of our establishment, delivering exceptional service and creating memorable dining experiences for our guests. You'll work in a collaborative environment where your attention to detail, efficiency, and genuine care for customer satisfaction directly contribute to our success. This position offers the opportunity to grow your hospitality skill set while working alongside a supportive and inclusive team.</p>
<ul>
<li>Greet and seat guests in a warm, professional, and welcoming manner</li>
<li>Take accurate food and beverage orders while demonstrating comprehensive knowledge of menu items, daily specials, and preparation methods</li>
<li>Serve food and beverages promptly and efficiently, ensuring quality presentation and guest satisfaction</li>
<li>Maintain properly set and organized tables throughout service periods</li>
<li>Process payments accurately and handle cash and credit card transactions with integrity</li>
<li>Collaborate effectively with kitchen and support staff to ensure timely food preparation and seamless service delivery</li>
<li>Address guest inquiries, concerns, and special requests with courtesy, empathy, and problem-solving skills</li>
<li>Maintain a clean, organized, and hygienic dining area in compliance with all food safety standards</li>
<li>Perform side work duties including restocking supplies, cleaning stations, and preparing the dining space</li>
<li>Adapt professionally to varying environmental conditions, including Cairo's warm climate</li>
<li>Demonstrate flexibility in scheduling and willingness to support team members during peak service times</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Good English communication skills, both verbal and written</li>
<li>Strong knowledge of food and beverage service techniques and etiquette</li>
<li>Proven ability to thrive in fast-paced, high-pressure environments</li>
<li>Solid basic math skills for handling financial transactions accurately</li>
<li>Exceptional teamwork and collaboration abilities with diverse team members</li>
<li>Strong time management and multitasking skill set</li>
<li>Physical stamina to stand, walk, and remain active for extended periods</li>
<li>Food handling certification (may be required based on local regulations)</li>
<li>Previous experience in food service, hospitality, or customer-facing roles (preferred)</li>
<li>Familiarity with local Egyptian cuisine and cultural dining customs (beneficial)</li>
<li>Professional appearance and grooming standards</li>
<li>Strong problem-solving abilities and adaptability to changing situations</li>
<li>Excellent listening skills and genuine interest in guest satisfaction</li>
</ul>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Novotel Cairo El Borg</p>
<h4>Job description</h4>
<h4>Key responsibilities</h4>
<h4>Revenue strategy & planning</h4>
<ul>
<li>Develop and implement revenue management strategies to maximize RevPAR, ADR, and occupancy.</li>
<li>Analyze historical data, market trends, and demand patterns to forecast future business levels.</li>
<li>Monitor daily pickup, pace, and booking trends and adjust pricing strategies accordingly.</li>
<li>Develop short-term and long-term revenue forecasts and budget recommendations.</li>
<li>Identify opportunities to increase revenue across all hotel segments.</li>
</ul>
<h4>Pricing & inventory management</h4>
<ul>
<li>Establish and maintain optimal pricing strategies across all distribution channels.</li>
<li>Manage room inventory and availability to maximize profitability.</li>
<li>Control room allocation and restrictions, including minimum length of stay, close-to-arrival, and close-to-departure controls.</li>
<li>Ensure alignment of rates and availability across all distribution channels to ensure rate alignment and consistency.</li>
</ul>
<h4>Market analysis</h4>
<ul>
<li>Conduct regular competitor benchmarking and market intelligence analysis.</li>
<li>Monitor local market conditions, events, and economic trends affecting demand.</li>
<li>Analyze STR reports and identify opportunities for market penetration and revenue growth.</li>
<li>Recommend tactical actions based on market performance and competitor activity.</li>
</ul>
<h4>Distribution channel management</h4>
<ul>
<li>Optimize hotel performance across direct and indirect distribution channels.</li>
<li>Monitor online travel agencies (OTAs), GDS, brand websites, and other booking platforms.</li>
<li>Ensure rate parity and channel effectiveness.</li>
<li>Collaborate with Sales, Marketing, and Reservations teams to maximize channel profitability.</li>
</ul>
<h4>Reporting & performance management</h4>
<ul>
<li>Prepare daily, weekly, and monthly revenue reports.</li>
<li>Present revenue performance and forecasting during commercial and executive meetings.</li>
<li>Analyze key performance indicators including:</li>
<ul>
<li>RevPAR</li>
<li>ADR</li>
<li>Occupancy</li>
<li>Market share</li>
<li>Revenue index (RGI)</li>
<li>Channel performance</li>
</ul>
</ul>
<h4>Collaboration & leadership</h4>
<ul>
<li>Work closely with Sales, Marketing, Front Office, Reservations, and Finance teams.</li>
<li>Participate in commercial strategy meetings and business reviews.</li>
<li>Support promotional activities and special event pricing strategies.</li>
<li>Train and guide team members on revenue management best practices and Accor standards.</li>
</ul>
<h4>Qualifications</h4>
<h4>Education</h4>
<p>Bachelor's degree in Hospitality Management, Business Administration, Finance, Statistics, Economics, or related field.</p>
<h4>Experience</h4>
<ul>
<li>Minimum 2-4 years of experience in revenue management within the hospitality industry.</li>
<li>Previous experience with Accor Hotels is an advantage.</li>
<li>Strong knowledge of hotel distribution systems and revenue optimization techniques.</li>
</ul>
<h4>Technical skills</h4>
<ul>
<li>Proficiency in Microsoft Excel and data analysis.</li>
<li>Experience with PMS, CRS, RMS, and Channel Manager systems.</li>
<li>Knowledge of Accor systems and revenue management tools is preferred.</li>
<li>Strong analytical and forecasting skills.</li>
</ul>
<h4>Competencies</h4>
<ul>
<li>Strategic thinking</li>
<li>Commercial acumen</li>
<li>Analytical skills</li>
<li>Decision making</li>
<li>Attention to detail</li>
<li>Communication skills</li>
<li>Problem solving</li>
<li>Leadership and team collaboration</li>
<li>Results orientation</li>
<li>Adaptability</li>
</ul>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Achievement of budgeted RevPAR</li>
<li>Achievement of ADR targets</li>
<li>Occupancy growth</li>
<li>Revenue index (RGI) performance</li>
<li>Forecast accuracy</li>
<li>Distribution channel profitability</li>
<li>Market share growth</li>
<li>GOP contribution</li>
</ul></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.</p>
<br>
<h4>Job description</h4>
<p>We are seeking an innovative and goal-oriented Learning & Development Manager to join our dynamic team in 6th of October City, Egypt. As a key member of our Human Resources department, you will be responsible for developing and implementing strategic learning initiatives that drive organizational growth and employee performance.</p>
<br>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Design and execute a comprehensive annual Learning & Development strategy aligned with organizational objectives and industry best practices</li>
<li>Conduct thorough training needs analyses across all departments to identify skill gaps and development opportunities</li>
<li>Develop and deliver engaging training programs that enhance employee skills, performance, and career growth</li>
<li>Implement and manage a Learning Management System (LMS) to streamline training delivery and track employee progress</li>
<li>Collaborate with department heads to create tailored development plans and succession strategies</li>
<li>Facilitate leadership development programs to nurture high-potential employees and strengthen the organization's talent pipeline</li>
<li>Measure and analyze the effectiveness of training initiatives, providing regular reports on key performance indicators</li>
<li>Stay current with industry trends and innovative learning methodologies to continuously improve our L&D offerings</li>
<li>Foster a culture of continuous learning and development throughout the organization</li>
<li>Manage the L&D budget, ensuring cost-effective allocation of resources for maximum impact</li>
</ul>
<br>
<p><strong>Qualifications:</strong></p>
<ul>
<li>Bachelor's degree in Human Resources, Organizational Development, or a related field; Master's degree preferred</li>
<li>Minimum of 6 years of experience in Learning & Development, with at least 2-3 years in a managerial role</li>
<li>Proven track record of designing and implementing successful L&D strategies in a corporate environment</li>
<li>Strong knowledge of adult learning principles, instructional design, and training methodologies</li>
<li>Excellent facilitation, coaching, and presentation skills</li>
<li>Proficiency in Learning Management Systems (LMS) and e-learning authoring tools</li>
<li>Certification in Learning & Development or Training (e.g., ATD, CPLP) is highly desirable</li>
<li>Outstanding written and verbal communication skills in English; additional languages are a plus</li>
<li>Demonstrated ability to lead and inspire multicultural teams</li>
<li>Strong analytical and problem-solving skills with a data-driven approach to decision-making</li>
<li>Proficiency in Microsoft Office Suite and relevant HR/L&D software</li>
<li>Ability to work effectively in a fast-paced, dynamic environment</li>
<li>Excellent project management and organizational skills</li>
<li>Passion for continuous learning and staying updated on industry trends and best practices</li>
</ul></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart.</p>
<p>Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p>1. Ensure all works are carried out as per instructions and specifications.<br>
2. Liaise with superiors to discuss day to day operational requirements, achievements and improvements and take necessary action accordingly.<br>
3. Be prepared to work unsociable hours or overtime as dictated by the manager.<br>
4. Be able to find faults on kitchen equipment and troubleshoot.<br>
5. Ensure good work practices and reporting procedures.<br>
6. Maintain timekeeping and personal hygiene at the highest standards.<br>
7. Assist the team when needed and ensure all problems are dealt with professionally.<br>
8. Ensure planned preventive maintenance (PPM) services are performed on equipment as directed by management.<br>
9. Behave in a professional manner at all times.<br>
10. Develop and maintain good working relationships with clients.<br>
11. Handle every complaint or suggestion from managers with a positive attitude, sincerity and promptness.<br>
12. Discuss all complaints or suggestions with superiors and take remedial action.<br>
13. Attend regular meetings (toolbox talks) with other staff to share mutual concerns, work practices, improvement plans and to communicate company policies, standards, objectives and other helpful information.<br>
14. Maintain a professional and pleasant working relationship with all superiors and peers at all times.<br>
15. Ensure all work is carried out in compliance with the health, safety and environment (HSE) management system.<br>
16. Report all accidents, fire loss, theft and damages to Supervisor or Manager immediately and ensure proper procedures are followed. Where appropriate, take remedial action.<br>
17. Work according to the policies, procedures and instructions identified by the Chief Engineer.<br>
18. Take part in the Emergency Response Teams.<br>
19. Take all measures required for occupational and worker health and comply with all related measures.<br>
20. Anticipate that all activities and purchased equipment and belongings may impact the environment. Participate in activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary training. Aim to minimize consumption of resources currently used such as paper and printed materials.<br>
21. Implement necessary warnings and departmental training to save energy within the facility. Continue to apply decisions made to conserve energy. Assess environmental effects and energy efficiency of purchased equipment.<br>
22. Fulfill responsibilities to properly eliminate and collect waste, reduce environmental pollution and harmful effects.<br>
23. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.<br>
24. Perform all other duties assigned by managers and hotel management not specified in this job description.</p>
<h4>Qualifications</h4>
<p><strong>Education:</strong> At least a technical high school or vocational diploma.<br>
<strong>Experience:</strong> At least 5 years of practical experience required by the job.<br>
<strong>Foreign language:</strong> Not required.<br>
<strong>Courses and training:</strong> Not required.<br>
<strong>Computer literacy:</strong> Not required.<br>
<strong>Skills:</strong> Expected to use non-standard, specific tools and devices related to the job that can be learned in a few months. If necessary, expected to possess certification in the related field (apprenticeship certification, semi-skilled certification). Expected to possess technical knowledge about the methods, techniques and processes related to certain areas of the job.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart.</p>
<p>Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p>1. Ensure all works are carried out as per instructions and specifications.<br>
2. Liaise with superiors to discuss day to day operational requirements, achievements and improvements and take necessary action accordingly.<br>
3. Be prepared to work unsociable hours or overtime as dictated by his manager.<br>
4. Be able to find faults on kitchen equipment and troubleshoot.<br>
5. To ensure good work practices and reporting procedures.<br>
6. Timekeeping and personal hygiene must be of the highest standards.<br>
7. To assist the team when needed and ensure all problems are dealt with professionally.<br>
8. To ensure PPM services are performed on equipment as directed by management.<br>
9. Behave in a professional manner at all times.<br>
10. Develop and maintain good working relationship with clients.<br>
11. Handle every complaint or suggestion from managers with positive attitude, sincerity and promptness.<br>
12. Discuss all complaints or suggestions with superior and take remedial action.<br>
13. Attend regular meetings (tool box talks) with other staff to share mutual concerns, work practices, improvement plans and to communicate company’s policies, standards, objectives and other helpful information.<br>
14. Maintain a professional and pleasant working relation with all his superiors and peers at all times.<br>
15. Ensure all work is carried out in compliance with the HSE management system.<br>
16. Ensure that all accidents, fire loss, theft and damages are reported to Supervisor or Manager immediately and proper procedures are followed. In addition, where appropriate, take remedial action.<br>
17. Work according to the policies, procedures and instructions identified by the Chief Engineer.<br>
18. Take part in the Emergency Response Teams.<br>
19. Must take all measures required for occupational and worker health and comply with all measures taken.<br>
20. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).<br>
21. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.<br>
22. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.<br>
23. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.<br>
24. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p>
<h4>Qualifications</h4>
<p><strong>Education:</strong> At least a technical high school or vocational diploma.<br>
<strong>Experience:</strong> At least 3 years of practical experience required by the job.<br>
<strong>Foreign language:</strong> Not required.<br>
<strong>Courses and training:</strong> Not required.<br>
<strong>Computer literacy:</strong> Not required.<br>
<strong>Skills:</strong> Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months. If necessary, expected to possess certification in the related field (apprenticeship certification, semi-skilled certification). Expected to possess technical knowledge about the methods, techniques and processes related to certain areas of the job.</p></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p>
<p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p>
<p>Join our motivated and vibrant team and build your career with us.</p>
<h4>Job description</h4>
<h4>Key responsibilities</h4>
<p><strong>Overall hotel operations</strong><br>
Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.<br>
Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.<br>
Act as the primary operational point of contact in the absence of the General Manager.<br>
Drive collaboration and communication between departments to deliver seamless guest journeys.</p>
<p><strong>Food & beverage operations</strong><br>
Oversee all Food & Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.<br>
Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.<br>
Monitor F&B performance, service standards, and guest satisfaction while driving revenue opportunities.</p>
<p><strong>Rooms, front office & guest experience</strong><br>
Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.<br>
Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.<br>
Champion personalized service and experiential hospitality throughout the guest journey.</p>
<p><strong>Engineering, maintenance & security</strong><br>
Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.<br>
Ensure preventative maintenance programs are in place and adhered to.<br>
Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.</p>
<p><strong>Financial & commercial performance</strong><br>
Support the General Manager in managing departmental budgets, forecasts, and P&L performance.<br>
Monitor labor costs, operating expenses, and productivity across departments.<br>
Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.</p>
<p><strong>Team leadership & people development</strong><br>
Ensure appropriate staffing levels, scheduling, and workforce planning.<br>
Foster a positive, inclusive, and performance-driven culture aligned with our Habitas values.<br>
Support recruitment, onboarding, training, and development initiatives.</p>
<p><strong>Health, safety & compliance</strong><br>
Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.<br>
Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.<br>
Conduct regular inspections, audits, and risk assessments.</p>
<p><strong>Brand, culture & sustainability</strong><br>
Embed sustainability, wellness, and community engagement into daily operations.<br>
Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.</p>
<h4>Key skills & competencies</h4>
<ul>
<li>Strong multi-departmental hotel operations leadership.</li>
<li>Proven ability to manage diverse teams and complex operations.</li>
<li>Solid financial and commercial acumen.</li>
<li>Guest-centric mindset with high emotional intelligence.</li>
<li>Strong organizational, communication, and problem-solving skills.</li>
<li>Ability to thrive in a dynamic, experiential, and remote destination environment.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Minimum 7–10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.</li>
<li>Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.</li>
<li>Strong background in Food & Beverage combined with rooms and hotel operations exposure.</li>
<li>Fluent in English.</li>
</ul></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p>
<p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p>
<p>Join our motivated and vibrant team and build your career with us.</p>
<h4>Job description</h4>
<p>Lead and oversee all Rooms Division operations, including Front Office, Guest Experience, Housekeeping, Reservations, and related departments.<br>
Ensure seamless guest arrival, stay, and departure experiences while maintaining the highest levels of service excellence.<br>
Drive guest satisfaction scores and proactively manage guest feedback to identify opportunities for continuous improvement.<br>
Develop and implement departmental strategies, operating procedures, and service standards aligned with brand expectations.<br>
Monitor occupancy, room inventory, and revenue opportunities in partnership with the commercial and revenue teams.<br>
Manage departmental budgets, labour costs, productivity, and operational expenses.<br>
Lead, mentor, and develop the Rooms Division team, fostering a culture of accountability, collaboration, and continuous improvement.<br>
Deliver ongoing training, coaching, and development programmes to enhance service delivery and operational excellence.<br>
Drive employee engagement and motivation initiatives that support retention, performance, and a positive team culture.<br>
Conduct regular quality assurance inspections to ensure rooms, public areas, and guest facilities consistently meet luxury hospitality standards.<br>
Collaborate closely with Engineering, Food & Beverage, Wellness, and Experiences teams to ensure a seamless guest journey.<br>
Ensure compliance with health, safety, security, and company policies.<br>
Support sustainability initiatives and responsible tourism practices in line with our Habitas values.<br>
Act as a senior leader and ambassador of the brand, promoting a positive and collaborative workplace culture.<br>
Maintain exceptional operational and service standards across all guest-facing areas within a remote luxury destination environment.</p>
<h4>Qualifications</h4>
<ul>
<li>Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.</li>
<li>Minimum 5–7 years' experience in a Rooms Division leadership role within a luxury resort, lifestyle hotel, or boutique hospitality environment.</li>
<li>Strong resort experience is essential, with a preference for candidates who have worked in remote destinations, island resorts, desert resorts, safari lodges, or other experience-led hospitality environments.</li>
<li>Demonstrated success in leading, developing, and motivating multicultural teams.</li>
<li>Proven ability to deliver impactful training, coaching, and succession planning initiatives.</li>
<li>Strong understanding of luxury service standards and personalised guest experiences.</li>
<li>Ability to maintain consistently high operational and guest service standards while balancing commercial objectives.</li>
<li>Strong communication, organisational, and stakeholder management skills.</li>
<li>Fluent in English; additional languages are an advantage.</li>
</ul></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p>
<h4>Job description</h4>
<ul>
<li>Closely deal with all requests, problems, and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li>
<li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li>
<li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow up on the matter.</li>
<li>Greet guests that will check in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li>
<li>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions, and problems, and find solutions to these.</li>
<li>Write down any comments, requests, suggestions, and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</li>
<li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and email them to all of the department managers.</li>
<li>Identify the special days of guests such as birthdays, wedding anniversaries, etc., make the necessary organisation together with the related departments and monitor the organisation.</li>
<li>Work in coordination with all departments and ensure the flow of necessary information.</li>
<li>Take all special orders from guests such as birthday cakes, flowers, etc., inform the necessary departments and ensure that the order is delivered to the guest.</li>
<li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication, etc. placed by guests are met as soon as possible.</li>
<li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li>
<li>Walk agency representatives and potential guests around the facility.</li>
<li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li>
<li>Handle guest requests for the à la carte restaurants and fill out a reservation form for each à la carte restaurant and inform the F&B Department.</li>
<li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li>
<li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li>
<li>Support hotel sales. Is authorised to sell charged services.</li>
<li>Take part in the Emergency Response Teams.</li>
<li>Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail.</li>
<li>Respond to guest inquiry forms and all written suggestions, complaints, etc.</li>
<li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li>
<li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li>
<li>Take part in training programmes and departmental internal communication meetings.</li>
<li>Due to being in direct contact with guests, must always look clean, neat, and fresh.</li>
<li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out, etc.).</li>
<li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li>
<li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</li>
<li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li>
<li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Education: At least a high school diploma.</li>
<li>Experience: At least 2 years of experience in the industry.</li>
<li>Foreign language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French, or Russian.</li>
<li>Courses and training: Prior attendance in seminars and trainings related to the job.</li>
<li>Computer literacy: MS Office applications, Front Office programmes (Fidelio, Opera, etc.).</li>
<li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques, and processes related to the job. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li>
</ul></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart. Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p>1. Ensure all works are carried out as per instructions and specifications.<br>
2. Liaise with superiors to discuss day to day operational requirements, achievements and improvements and take necessary action accordingly.<br>
3. Be prepared to work unsociable hours or overtime as dictated by your manager.<br>
4. Be able to find faults on kitchen equipment and troubleshoot.<br>
5. Ensure good work practices and reporting procedures.<br>
6. Timekeeping and personal hygiene must be of the highest standards.<br>
7. Assist the team when needed and ensure all problems are dealt with professionally.<br>
8. Ensure PPM services are performed on equipment as directed by management.<br>
9. Behave in a professional manner at all times.<br>
10. Develop and maintain good working relationships with clients.<br>
11. Handle every complaint or suggestion from managers with a positive attitude, sincerity and promptness.<br>
12. Discuss all complaints or suggestions with superior and take remedial action.<br>
13. Attend regular meetings (toolbox talks) with other staff to share mutual concerns, work practices, improvement plans and to communicate company policies, standards, objectives and other helpful information.<br>
14. Maintain a professional and pleasant working relationship with all superiors and peers at all times.<br>
15. Ensure all work is carried out in compliance with the HSE management system.<br>
16. Ensure that all accidents, fire loss, theft and damages are reported to supervisor or manager immediately and proper procedures are followed. In addition, where appropriate, take remedial action.<br>
17. Work according to the policies, procedures and instructions identified by the Chief Engineer.<br>
18. Take part in the Emergency Response Teams.<br>
19. Take all measures required for occupational and worker health and comply with all measures taken.<br>
20. Anticipate that all activities and purchased equipment and belongings may impact the environment. Participate in all activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary trainings. Provide for minimum consumption of currently used materials and equipment (paper, printed out, etc.).<br>
21. Implement necessary warnings and departmental trainings to save energy inside the facility. Continue implementing decisions taken for saving energy. Anticipate effects of environment and energy efficiency on purchased equipment.<br>
22. Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment.<br>
23. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.<br>
24. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p>
<h4>Qualifications</h4>
<ul>
<li>Education: At least a technical high school or vocational diploma.</li>
<li>Experience: At least 1 year of practical experience required by the job.</li>
<li>Foreign language: Not required.</li>
<li>Courses and training: Not required.</li>
<li>Computer literacy: Required.</li>
<li>Skills: Expected to use non-standard, specific tools and devices related to the job that can be learned in a few months. If necessary, expected to possess certification in the related field (apprenticeship certification, semi-skilled certification). Expected to possess technical knowledge about the methods, techniques and processes related to certain areas of the job.</li>
</ul></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br>
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.</p>
<h4>Job description</h4>
<p>The Rooms Division Manager at Movenpick Waterpark Resort & Spa Soma Bay is responsible for managing all aspects of the Rooms Division, which includes Front Office, Housekeeping, and Guest Services. You will ensure that the highest standards of service and quality are consistently delivered to our guests. The Rooms Division Manager will lead and inspire the team, ensuring efficient operations while enhancing the guest experience and achieving financial goals.</p>
<h4>Key responsibilities:</h4>
<p><strong>Leadership and team management:</strong></p>
<ul>
<li>Lead and manage the Rooms Division team, fostering a culture of excellence, collaboration, and continuous improvement.</li>
<li>Recruit, train, and develop staff to ensure high levels of performance and engagement.</li>
<li>Conduct regular performance evaluations, provide constructive feedback, and implement development plans to enhance team capabilities.</li>
</ul>
<p><strong>Operational excellence:</strong></p>
<ul>
<li>Oversee daily operations of the Front Office, Housekeeping, and Guest Services to ensure smooth and efficient functioning.</li>
<li>Develop and implement standard operating procedures to ensure consistency and quality in guest service.</li>
<li>Monitor room inventory and coordinate with the reservations team to maximize occupancy and revenue.</li>
</ul>
<p><strong>Guest experience management:</strong></p>
<ul>
<li>Ensure an exceptional guest experience by addressing and resolving guest inquiries and complaints promptly and effectively.</li>
<li>Implement guest service standards and continuously monitor guest feedback to drive improvements.</li>
<li>Collaborate with other departments to enhance the overall guest experience and promote a welcoming atmosphere.</li>
</ul>
<p><strong>Financial performance:</strong></p>
<ul>
<li>Develop and manage the Rooms Division budget, focusing on cost control and maximizing profitability.</li>
<li>Analyze financial reports and performance data to identify opportunities for revenue growth and operational efficiency.</li>
<li>Implement revenue management strategies, including upselling and cross-selling initiatives, to optimize room revenue.</li>
</ul>
<p><strong>Quality assurance and compliance:</strong></p>
<ul>
<li>Ensure compliance with all health, safety, and security standards, as well as company policies and procedures.</li>
<li>Conduct regular inspections of guest rooms and public areas to maintain high standards of cleanliness and maintenance.</li>
<li>Develop and implement quality assurance programs to uphold brand standards and enhance guest satisfaction.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li><strong>Educational qualifications:</strong> Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li>
<li><strong>Experience:</strong> Minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort or hotel setting.</li>
<li><strong>Leadership and management skills:</strong> Strong leadership, management, and interpersonal skills.</li>
<li><strong>Communication and problem-solving:</strong> Excellent communication and problem-solving abilities.</li>
<li><strong>Technical proficiency:</strong> Proficiency in hotel management software and Microsoft Office Suite.</li>
<li><strong>Flexibility:</strong> Ability to work flexible hours.</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>Good communication and customer contact skills.</li>
<li>Service oriented with an eye for details.</li>
<li>Ability to work effectively and contribute in a team.</li>
<li>Self-motivated and energetic.</li>
<li>Well-presented and professionally groomed at all times.</li>
</ul></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh.</p>
<h4>Job description</h4>
<ul>
<li>Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.</li>
<li>Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.</li>
<li>Responsible for preparing, producing, and presenting the variety of food related to his/her section.</li>
<li>Ensure that all of the food included in the daily menu is prepared.</li>
<li>Within kitchen hygiene rules, chefs working in the kitchen should have short and well-cared-for hair; it is not allowed that men have a moustache or beard.</li>
<li>Make use of current ingredients in the best possible manner.</li>
<li>Inform his/her supervisor of the materials needed for the following day to ensure that they are provided from the storage house.</li>
<li>Assist in designing and preparing the decorations needed to decorate the buffet for food presentation.</li>
<li>Pay utmost care to the quantities planned for the food portions.</li>
<li>Store the food in his/her work station in the most correct manner.</li>
<li>Pay utmost care to hygiene, cleaning and health conditions.</li>
<li>Perform duties in the related section of the kitchen and carry out the instructions related to the section.</li>
<li>Responsible for all preliminary preparations and controls in his/her unit during working hours.</li>
<li>Ensure that food is prepared in accordance with the daily buffet programme for his/her unit.</li>
<li>Responsible for producing food according to the standard recipes developed for all foods in order to standardise the portions, taste and quality.</li>
<li>Pay attention to presenting food in a striking and attractive manner and its decorations, in accordance with Rixos Hotels’ standards.</li>
<li>Support and exchange information with other sections.</li>
<li>Ensure that the storage houses that belong to his/her section are always kept in a clean and orderly manner.</li>
<li>Assist the Steward Supervisor and team in upholding the highest standards of cleaning and hygiene in the kitchen.</li>
<li>Keep records and ensure that records are kept related to the preparation, cooking and presentation of food, as required by the food safety management system.</li>
<li>Implement necessary warnings and departmental trainings in order to save energy inside the facility.</li>
<li>Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li>
<li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</li>
<li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Education: At least a high school or vocational diploma.</li>
<li>Experience: At least 8 years of practical experience.</li>
<li>Foreign language: Not required.</li>
<li>Courses and seminars: Prior attendance in courses and seminars in the related field.</li>
<li>Computer literacy: Not required.</li>
<li>Skills: Is an expert on the products and cooking techniques in the related department. Has basic knowledge about the other kitchen sections and processes. Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</li>
</ul></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>We are seeking an enthusiastic and detail-oriented Commis Pastry to join our culinary team in Cairo, Egypt. In this role, you will work alongside our experienced pastry chefs to prepare high-quality pastries, cakes, and baked goods while maintaining the highest standards of food safety and presentation. This is an excellent opportunity to develop your pastry skills in a collaborative, supportive kitchen environment where your contributions directly impact our guests' experience.</p>
<p><strong>Responsibilities include:</strong><br>
<li>Prepare pastry doughs, batters, and fillings according to established recipes and procedures with precision and consistency</li>
<li>Assist in the production of cakes, tarts, pastries, and other baked goods, ensuring quality uniformity across all items</li>
<li>Maintain accurate measurements and follow recipes meticulously to achieve consistent results</li>
<li>Operate pastry equipment safely and efficiently, including ovens, mixers, and specialized pastry tools</li>
<li>Organize and maintain the pastry station, ensuring all ingredients and tools are properly stored, labeled, and accessible</li>
<li>Monitor baking times and temperatures to achieve optimal results and prevent waste</li>
<li>Assist with pastry decoration, plating, and presentation to meet our aesthetic and quality standards</li>
<li>Maintain strict food safety and hygiene standards in all pastry preparation areas at all times</li>
<li>Support the pastry team with inventory management, tracking supplies, and communicating ordering needs</li>
<li>Collaborate effectively with kitchen staff to ensure timely delivery of pastry items to service</li>
<li>Adapt to dietary requirements and allergen management protocols as directed by the pastry chef</li>
<li>Contribute to a positive, inclusive team environment through open communication and willingness to support colleagues</li>
</p>
<h4>Qualifications</h4>
<p><li>Minimum primary school education</li>
<li>Minimum 1 year of relevant experience in a pastry, baking, or similar culinary role</li>
<li>Oral proficiency in English language</li>
<li>Strong attention to detail with a service-oriented mindset</li>
<li>Demonstrated ability to work effectively and contribute positively in a team environment</li>
<li>Self-motivated, energetic, and eager to learn new techniques and skills</li>
<li>Professional presentation and grooming standards at all times</li>
<li>Ability to work efficiently under pressure while maintaining quality standards</li>
<li>Physical stamina to stand for extended periods and perform repetitive tasks</li>
<li>Strong time management and organizational skills</li>
<li>Knowledge of food safety and hygiene protocols</li>
<li>Willingness to adapt to dietary requirements and allergen management procedures</li>
<li>Excellent communication skills and collaborative approach to problem-solving</li>
</p>
<h4>Additional information</h4>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br>
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>Fairmont Hotels & Resorts is seeking a professional and customer-focused Fairmont Gold Agent / Reception Agent to join our team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations with efficiency and warmth. You will be responsible for creating memorable experiences for our guests while maintaining the highest standards of luxury hospitality that Fairmont is known for worldwide.</p>
<ul>
<li>Greet guests upon arrival and departure with genuine warmth and professionalism, ensuring a welcoming atmosphere</li>
<li>Manage front desk operations including check-ins, check-outs, and room assignments with accuracy and efficiency</li>
<li>Provide comprehensive information about hotel facilities, services, and local attractions to enhance guest experiences</li>
<li>Process guest requests and resolve concerns promptly and professionally, escalating complex issues when necessary</li>
<li>Maintain and update guest records in the hotel management system with attention to detail</li>
<li>Manage Fairmont Gold loyalty program inquiries and provide personalized service to program members</li>
<li>Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest service</li>
<li>Handle telephone inquiries and direct calls appropriately while maintaining professional communication standards</li>
<li>Process payments and manage cash transactions accurately and securely</li>
<li>Maintain a clean, organized, and professional front desk environment at all times</li>
<li>Assist with administrative tasks including scheduling, filing, and documentation as needed</li>
<li>Respond to guest feedback and contribute to continuous service improvement initiatives</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Minimum 2 years of customer service experience in a hospitality or luxury service environment</li>
<li>Proven front desk or reception experience in a hotel or similar establishment</li>
<li>Fluency in Arabic and English; additional languages (French, German, or Spanish) are highly preferred</li>
<li>Proficiency with hotel management systems and property management software</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong organizational and time management abilities</li>
<li>Demonstrated ability to multitask and prioritize in a fast-paced environment</li>
<li>Professional appearance and demeanor with strong interpersonal skills</li>
<li>Problem-solving mindset with the ability to handle guest concerns with empathy and efficiency</li>
<li>Proficiency in Microsoft Office applications</li>
<li>Knowledge of luxury hospitality service standards and protocols</li>
<li>Experience with loyalty programs or VIP guest services is preferred</li>
<li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li>
<li>Strong attention to detail and accuracy in data entry and record-keeping</li>
</ul>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>