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Credit Manager

On-site - مصر - Al Gharbiyah ١٠ يونيو ٢٠٢٦

أخرى

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Responsibilities Job Description Credit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel’s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel’s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes. Additional Responsibilities: Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. People & Culture Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People & Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager. Learning & Talent Development & Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback. Finance The activities and contribution of the role will impact the performance of the hotel. Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate. Exercise sound judgment and integrity at all times to ensure confidentiality of protected information. Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings. Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue. This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability. Qualifications Abilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience. Leading Myself Positive Orientation Operational Decision Making Self-Development & Management Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change Experience/Certificates/Education Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills & Attributes:Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. Strong ability to analyze financial data, assess credit risks, and make informed decisions. Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. Ability to manage financial records and ensure accuracy in all credit-related activities. Ability to resolve issues related to billing, collections, and disputes effectively. Experience in supervising and guiding a team to meet departmental objectives. Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

دوام كامل من ٠ إلى ٠ سنة لينكدإن

Credit

On-site - مصر - Al Gharbiyah ١٠ يونيو ٢٠٢٦

أخرى

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Responsibilities Job Description Credit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel’s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel’s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes. Additional Responsibilities: Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. People & Culture Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People & Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager. Learning & Talent Development & Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback. Finance The activities and contribution of the role will impact the performance of the hotel. Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate. Exercise sound judgment and integrity at all times to ensure confidentiality of protected information. Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings. Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue. This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability. Qualifications Abilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience. Leading Myself Positive Orientation Operational Decision Making Self-Development & Management Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change Experience/Certificates/Education Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills & Attributes:Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. Strong ability to analyze financial data, assess credit risks, and make informed decisions. Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. Ability to manage financial records and ensure accuracy in all credit-related activities. Ability to resolve issues related to billing, collections, and disputes effectively. Experience in supervising and guiding a team to meet departmental objectives. Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

دوام كامل من ٠ إلى ٠ سنة جولف تالنت

Executive Butler

On-site - مصر - القاهرة ٢٤ يوليو ٢٠٢٦

الموارد البشرية

<h4>Job summary</h4> As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department. While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program. <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.</li> <li>OR</li> <li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.</li> </ul> <h4>Core work activities</h4> <h4>Managing butler services</h4> <ul> <li>Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.</li> <li>Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.</li> <li>Manages VIP guests’ schedules as appropriate to support potential needs.</li> <li>Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.</li> <li>Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.</li> <li>Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.</li> <li>Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.</li> <li>Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li> <li>Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.</li> <li>Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.</li> <li>Continuously strives with the team to provide the bespoke and uncompromising services.</li> <li>Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).</li> </ul> <h4>Supporting management of front desk team</h4> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encourages and builds mutual trust, respect, and cooperation among team members.</li> <li>Serving as a role model to demonstrate appropriate behaviors.</li> <li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li> </ul> <h4>Guest relations</h4> <ul> <li>Sets the standard and tone for how Butler team members drive guest relations.</li> <li>Coaches team members to recognize and build rapport with guests.</li> <li>Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.</li> <li>Verifies Butler teams manage guests’ schedules to anticipate potential needs.</li> <li>Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.</li> <li>Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.</li> <li>Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li> <li>Assists other employees to verify proper coverage and prompt guest service.</li> </ul> <h4>Managing departmental costs</h4> <ul> <li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li> <li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li> <li>Supervises and approves the budgeting and ordering of product and supplies in support of butler services.</li> <li>Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.</li> <li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li> <li>Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.</li> <li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li> <li>Verifies recognition of employees is taking place across areas of responsibility.</li> </ul> At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

دوام كامل من ٠ إلى ٠ سنة جولف تالنت

Head Butler

On-site - مصر - القاهرة ٢٤ يوليو ٢٠٢٦

الموارد البشرية

<h4>Job summary</h4> As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department. While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program. <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.</li> <li>OR</li> <li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.</li> </ul> <h4>Core work activities</h4> <h4>Managing butler services</h4> <ul> <li>Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.</li> <li>Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.</li> <li>Manages VIP guests’ schedules as appropriate to support potential needs.</li> <li>Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.</li> <li>Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.</li> <li>Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.</li> <li>Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.</li> <li>Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li> <li>Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.</li> <li>Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.</li> <li>Continuously strives with the team to provide the bespoke and uncompromising services.</li> <li>Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).</li> </ul> <h4>Supporting management of front desk team</h4> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encourages and building mutual trust, respect, and cooperation among team members.</li> <li>Serving as a role model to demonstrate appropriate behaviors.</li> <li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li> </ul> <h4>Guest relations</h4> <ul> <li>Sets the standard and tone for how Butler team members drive guest relations.</li> <li>Coaches team members to recognize and build rapport with guests.</li> <li>Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.</li> <li>Verifies Butler teams manage guests’ schedules to anticipate potential needs.</li> <li>Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.</li> <li>Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.</li> <li>Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li> <li>Assists other employees to verify proper coverage and prompt guest service.</li> </ul> <h4>Managing departmental costs</h4> <ul> <li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li> <li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li> <li>Supervises and approves the budgeting and ordering of product and supplies in support of butler services.</li> <li>Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.</li> <li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li> <li>Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.</li> <li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li> <li>Verifies recognition of employees is taking place across areas of responsibility.</li> </ul> At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

من ٠ إلى ٠ سنة Naukri Gulf

Senior Mobile Engineer

On-site - مصر - القاهرة ١٣ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">We are looking for an experienced Senior Mobile Engineer with deep native Android expertise to build high-quality, scalable, and secure applications. You will play a key role in designing application architecture, implementing new features, improving performance, and mentoring engineers, while collaborating closely with product, design, backend, QA, and iOS teams. The ideal candidate has strong expertise in native Android development and modern Kotlin-based architecture, and is comfortable working in a fast-paced, product-focused environment with a strong sense of ownership. Responsibilities Design, develop, and maintain high-quality native Android applications. Build scalable and maintainable solutions using modern Android architecture. Lead technical design discussions and contribute to system architecture decisions. Collaborate with Product, Design, Backend, QA, and iOS teams. Write clean, testable, and reusable code following best engineering practices. Optimize application performance, memory usage, startup time, and battery consumption. Ensure application stability through unit testing, UI testing, and code reviews. Integrate RESTful APIs and collaborate with backend teams on API design. Mentor junior developers and promote engineering excellence. Participate in Agile development processes and continuous delivery practices. Drive technical improvements and help establish engineering standards. Programming Languages Strong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Android Development Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Modern Android Development Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Architecture Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. System Design Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. Networking REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Performance Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Concurrency Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Testing Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Development Practices Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Soft Skills Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills. Nice to Have Native iOS development experience using Swift / SwiftUI. Experience building FinTech or financial applications. Experience with offline-first applications. Local persistence technologies such as Room, SQLite, and DataStore. Experience with CI/CD pipelines. Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.). Experience with A/B testing, experimentation frameworks, and feature flags. Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage. Preferred Experience 5+ years of professional Android development experience. Experience delivering production applications at scale. Experience mentoring engineers and conducting code reviews. Experience working with cross-functional teams in Agile environments. Proven ability to own features from design through production release. What We're Looking For A successful candidate is someone who: Writes clean, maintainable, and scalable Kotlin code. Understands mobile architecture beyond implementation details. Thinks about performance, security, maintainability, and user experience from the beginning. Takes ownership of features end-to-end. Enjoys solving complex engineering challenges. Continuously learns and adopts modern Android development practices. Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences. Location & Work Model This is an on-site role based in Cairo, Egypt . Our team works primarily from the office to stay closely aligned in a fast-moving product environment, with up to 13 work-from-home days per quarter (roughly one day per week). Please apply only if you are able to work on-site in Cairo on this basis.</div></section><section>Desired Candidate ProfileStrong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills.Nice to Have<ul><li>Native iOS development experience using Swift / SwiftUI.</li><li>Experience building FinTech or financial applications.</li><li>Experience with offline-first applications.</li><li>Local persistence technologies such as Room, SQLite, and DataStore.</li><li>Experience with CI/CD pipelines.</li><li>Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.).</li><li>Experience with A/B testing, experimentation frameworks, and feature flags.</li><li>Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage.</li></ul>Preferred Experience<ul><li>5+ years of professional Android development experience.</li><li>Experience delivering production applications at scale.</li><li>Experience mentoring engineers and conducting code reviews.</li><li>Experience working with cross-functional teams in Agile environments.</li><li>Proven ability to own features from design through production release.</li></ul>What We're Looking ForA successful candidate is someone who:<ul><li>Writes clean, maintainable, and scalable Kotlin code.</li><li>Understands mobile architecture beyond implementation details.</li><li>Thinks about performance, security, maintainability, and user experience from the beginning.</li><li>Takes ownership of features end-to-end.</li><li>Enjoys solving complex engineering challenges.</li><li>Continuously learns and adopts modern Android development practices.</li><li>Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences.</li></ul></section>

من ٠ إلى ٠ سنة بيت.كوم

Healthcare Concierge, Care Partner (old)

عن بُعد - مصر ١١ يوليو ٢٠٢٦

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company: AllCare. ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based) The Mission AllCare. ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators. We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare. Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep. We don't just coordinate care — we deliver care. The Growth We are in a phase of exponential expansion driven by urgent market demand. Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months. We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale. The Opportunity This role is for a pharmacist who believes customer service is a craft — not a call queue. Internally, Healthcare Concierges at AllCare are called Care Partners — the single point of contact for every facility, resident, and family we serve. You'll be assigned a portfolio of Assisted Living facilities in California and become their Care Partner: the one person they call when something matters, and the one person they hear from when we're getting ahead of a problem they didn't know they had yet. Every facility in AllCare's network gets a Primary and Secondary Care Partner. You'll be one or the other. Administrators, nurses, and families will know your name. You'll know their residents by name. Your pharmacy background is core to this role — medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions run through your hands every day. This is not an inbound call center role. AI handles the first layer of inbound requests. Your day is built around outbound work — callbacks, follow-through, proactive check-ins, coordinating across AllCare's clinical, routing, and clinic teams to make sure nothing drops. You are the reason a facility trusts AllCare. The Standard We Hold Care Partners are judged on one question: did the customer feel cared for? A few principles define how the team shows up: Every facility has a name on it. You are assigned as Primary or Secondary from day one. There's no shared queue, no "someone will pick this up. " Accountability is personal. The Primary owns it, always. If the Secondary can't close a task, it falls back to the Primary. Ownership doesn't diffuse across a team — it lives with you. Know your residents by name. Scale doesn't erase intimacy. A facility calling you should feel like they're calling someone who already knows their building. Don't pass the monkey. Whoever picks up a problem owns it until it's closed. What This Looks Like Day-to-Day Own a portfolio of facilities. Serve as the named Primary or Secondary Care Partner for a set of California-based Assisted Living communities. Run the outbound workflow. Work through a daily queue of callbacks, follow-ups, confirmations, and proactive outreach tagged to your facilities. Medication reconciliation (AI-assisted). Review and reconcile medication records alongside AI tooling. Apply your pharmacy training to flag drug interactions, dosage concerns, and discrepancies to clinical teams. Census updates. Keep facility census data accurate and current across AllCare's systems. Schedule confirmation with facilities. Confirm provider schedules (Primary Care, Psych, Podiatry, Diagnostics) directly with facility contacts. Outbound pharmacy communication. Handle patient documents, delivery coordination, and cycle updates with pharmacy partners on behalf of facilities. Your pharmacy fluency is the edge here. Facility and family outreach. Follow up on tasks created by the AI Concierge, resolve open issues, and check in proactively with your administrators. Coordinate across AllCare. Work with Routing, Clinic, and the Launch Lead team to make sure every request lands somewhere and closes on time. Escalate with judgment. Know when to resolve, when to loop in your Lead, and when to pull in the Director. Who This Is For Pharmacists who love patient-facing work. You didn't become a pharmacist to count pills. You want to use your clinical training in a role where it shows up every day in conversations with real patients, families, and care teams. Customer-first operators. You believe a single phone call can make or break a relationship, and you take that seriously on every call. Strong communicators. Your written and spoken English is polished and warm. Administrators and families should hang up the phone with you feeling better than when they called. Process-minded. You follow playbooks, log details accurately, and don't drop tasks — ever. Accountable. You don't pass the monkey. If it's yours, it's yours until it's closed. Night owls on a US schedule. You're genuinely okay with working US Pacific hours from Egypt, and living on a US work calendar — including US holidays and US business days. On US time, fully. Your work calendar runs on the US Pacific week. You'll take time off when your facilities take time off — Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest. This isn't a perk we bolted on; it's how the job works. Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics. We are currently hiring for the following shifts: Day (9AM–5PM PST / 7PM–3AM Egypt) Evening (5PM–1AM PST / 3AM–11AM Egypt) Overnight (1AM–9AM PST / 11AM–7PM Egypt) US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more). Health benefits and paid time off. B.Pharm or PharmD degree from an accredited Egyptian university. 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered. Fluent written and spoken English. Neutral accent preferred; clarity and warmth required. Willingness and ability to work US Pacific Time hours US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar). Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset. Care Partners work alongside AI daily. Detail-oriented, process-disciplined, and calm under pressure. Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. Based in Egypt with valid work authorization. Nice to Have Prior experience serving US clients (healthcare BPO, medical tourism, telehealth). Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics. Experience in a Primary/Secondary account coverage model or named-account service model. </div>

من ٠ إلى ٠ سنة بيت.كوم

Healthcare Concierge

عن بُعد - مصر ١٠ يوليو ٢٠٢٦

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company: AllCare. ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based) The Mission AllCare. ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators. We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare. Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep. We don't just coordinate care — we deliver care. The Growth We are in a phase of exponential expansion driven by urgent market demand. Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months. We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale. The Opportunity This role is for a pharmacist who believes customer service is a craft — not a call queue. Internally, Healthcare Concierges at AllCare are called Care Partners — the single point of contact for every facility, resident, and family we serve. You'll be assigned a portfolio of Assisted Living facilities in California and become their Care Partner: the one person they call when something matters, and the one person they hear from when we're getting ahead of a problem they didn't know they had yet. Every facility in AllCare's network gets a Primary and Secondary Care Partner. You'll be one or the other. Administrators, nurses, and families will know your name. You'll know their residents by name. Your pharmacy background is core to this role — medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions run through your hands every day. This is not an inbound call center role. AI handles the first layer of inbound requests. Your day is built around outbound work — callbacks, follow-through, proactive check-ins, coordinating across AllCare's clinical, routing, and clinic teams to make sure nothing drops. You are the reason a facility trusts AllCare. The Standard We Hold Care Partners are judged on one question: did the customer feel cared for? A few principles define how the team shows up: Every facility has a name on it. You are assigned as Primary or Secondary from day one. There's no shared queue, no "someone will pick this up. " Accountability is personal. The Primary owns it, always. If the Secondary can't close a task, it falls back to the Primary. Ownership doesn't diffuse across a team — it lives with you. Know your residents by name. Scale doesn't erase intimacy. A facility calling you should feel like they're calling someone who already knows their building. Don't pass the monkey. Whoever picks up a problem owns it until it's closed. What This Looks Like Day-to-Day Own a portfolio of facilities. Serve as the named Primary or Secondary Care Partner for a set of California-based Assisted Living communities. Run the outbound workflow. Work through a daily queue of callbacks, follow-ups, confirmations, and proactive outreach tagged to your facilities. Medication reconciliation (AI-assisted). Review and reconcile medication records alongside AI tooling. Apply your pharmacy training to flag drug interactions, dosage concerns, and discrepancies to clinical teams. Census updates. Keep facility census data accurate and current across AllCare's systems. Schedule confirmation with facilities. Confirm provider schedules (Primary Care, Psych, Podiatry, Diagnostics) directly with facility contacts. Outbound pharmacy communication. Handle patient documents, delivery coordination, and cycle updates with pharmacy partners on behalf of facilities. Your pharmacy fluency is the edge here. Facility and family outreach. Follow up on tasks created by the AI Concierge, resolve open issues, and check in proactively with your administrators. Coordinate across AllCare. Work with Routing, Clinic, and the Launch Lead team to make sure every request lands somewhere and closes on time. Escalate with judgment. Know when to resolve, when to loop in your Lead, and when to pull in the Director. Who This Is For Pharmacists who love patient-facing work. You didn't become a pharmacist to count pills. You want to use your clinical training in a role where it shows up every day in conversations with real patients, families, and care teams. Customer-first operators. You believe a single phone call can make or break a relationship, and you take that seriously on every call. Strong communicators. Your written and spoken English is polished and warm. Administrators and families should hang up the phone with you feeling better than when they called. Process-minded. You follow playbooks, log details accurately, and don't drop tasks — ever. Accountable. You don't pass the monkey. If it's yours, it's yours until it's closed. Night owls on a US schedule. You're genuinely okay with working US Pacific hours from Egypt, and living on a US work calendar — including US holidays and US business days. On US time, fully. Your work calendar runs on the US Pacific week. You'll take time off when your facilities take time off — Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest. This isn't a perk we bolted on; it's how the job works. Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics. We are currently hiring for the following shifts: Day (9AM–5PM PST / 7PM–3AM Egypt) Evening (5PM–1AM PST / 3AM–11AM Egypt) Overnight (1AM–9AM PST / 11AM–7PM Egypt) US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more). Health benefits and paid time off. B.Pharm or PharmD degree from an accredited Egyptian university. 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered. Fluent written and spoken English. Neutral accent preferred; clarity and warmth required. Willingness and ability to work US Pacific Time hours US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar). Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset. Care Partners work alongside AI daily. Detail-oriented, process-disciplined, and calm under pressure. Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. Based in Egypt with valid work authorization. Nice to Have Prior experience serving US clients (healthcare BPO, medical tourism, telehealth). Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics. Experience in a Primary/Secondary account coverage model or named-account service model. </div>

من ٠ إلى ٠ سنة بيت.كوم

Executive Butler

On-site - مصر ٩ يوليو ٢٠٢٦

الإنشاءات والعقارات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> JOB SUMMARY As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department. While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program. CANDIDATE PROFILE  Education and Experience • High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required. CORE WORK ACTIVITIES Managing Butler Services • Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests. • Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement. • Manages VIP guests’ schedules as appropriate to support potential needs. • Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible. • Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey. • Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results. • Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team. • Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members. • Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship. • Continuously strives with the team to provide the bespoke and uncompromising services. • Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery). Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Guest Relations • Sets the standard and tone for how Butler team members drive guest relations. • Coaches team members to recognize and build rapport with guests. • Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements. • Verifies Butler teams manage guests’ schedules to anticipate potential needs. • Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible. • Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy. • Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. ? • Assists other employees to verify proper coverage and prompt guest service. Managing Departmental Costs • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. • Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. • Supervises and approves the budgeting and ordering of product and supplies in support of butler services. • Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate. Conducting Human Resources Activities  • Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation. • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department. • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team. • Verifies recognition of employees is taking place across areas of responsibility. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

من ٠ إلى ٠ سنة بيت.كوم

Sales & Business Development Manager

On-site - مصر ٩ يوليو ٢٠٢٦

المبيعات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Location: Cairo, Cairo, Egypt Job ID: R1012632 Date Posted: 2026-07-07 Company Name: Hitachi Rail RCS France SAS Profession (Job Category): Sales, Marketing & Product Management Job Schedule:  Full time Remote: No About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in. Job Description: Hitachi is transforming its business to focus on sustainable growth and profitability in digital and green sectors through its Social Innovation Business. This includes creating a customer-focused model, aligning global processes, and using common digital tools. By joining us, you will participate in the development of the values that make up the DNA of our structure: the recognition of people, team leadership and digital innovations. You will benefit from the full support of our teams of experts and consultants who are the driving force behind our successful development. In your role as an International Sales & Business Development Manager for Egypt and North Africa, you take the responsibility of important Hitachi Rail Revenue Collection Systems (RCS) Customers in the area overseeing the development of all our RCS activities (for existing and new customers). <ul><li>You are based in Egypt and understand the transport ecosystem in major Egyptian cities e.g. Cairo and Alexandria.</li><li>You are a commercially driven and strategically minded International Sales & Business Development Manager who will expand RCS footprint in the mobility, ticketing, and revenue collection ecosystem. Your role focuses on driving international growth across public transport authorities, operators, and mobility service providers by delivering innovative ticketing and fare collection solutions.</li><li>You will play a key role in our Customer Account Teams, identifying new market opportunities, building strategic partnerships, and managing high-value customer relationships, while contributing directly to order intake, revenue growth, and cash performance.</li><li>Your business development actions are targeting mainly ticketing projects (metros/busses/tram...), Parking and road projects (free flow and standard Tolling)</li><li>You must meet your objectives (order intake and quality of the OI).</li></ul> You will be responsible of prospecting, identifying and qualifying opportunities to build a pipeline over several years. Your prospecting actions will mainly target ticketing opportunities. You will be responsible for meeting the qualitative and quantitative targets set for you. Your main tasks will be to: <ul><li>Developing the Sales Portfolio with existing and new customers in the region for the whole RCS product portfolio</li><li>Pre-sales activities: promoting the RCS solutions, identifying and qualifying the opportunities</li><li>Being in full adherence with the internal standard and rules, and with the Bid department support, to produce, deliver, and negotiate RCS offers until contract signature</li><li>To closely track your opportunity target in close collaboration with your partner network</li><li>Internal commercial reporting</li><li>Collect market information (needs, trends, competition, etc.) and share it with the Sales and Marketing Departments.</li><li>Work in full collaboration with Hitachi SRS Segments and Markets</li></ul> Your Key Responsibilities:Business Development & Sales Growth<ul><li>Drive international sales growth in mobility solutions, including automated fare collection (AFC), account-based ticketing (ABT), and digital payment systems.</li><li>Identify and develop new business opportunities with transport authorities, operators, integrators, and technology partners.</li><li>Build and expand a strong network within the mobility ecosystem, including regulators, payment providers, system integrators, and smart city stakeholders.</li><li>Analyze market trends such as Mobility-as-a-Service (MaaS), contactless payments, and digital ticketing innovations to position solutions effectively.</li><li>Lead complex, multi-stakeholder sales cycles from opportunity creation through contract closure.</li></ul> Sales & Account Management<ul><li>Manage and grow relationships with key accounts, including public transport authorities and major operators.</li><li>Develop account strategies focused on long-term partnerships, service expansion, and lifecycle revenue.</li><li>Act as a trusted advisor by understanding client needs in areas such as fare policy, revenue optimization, and passenger experience.</li><li>Ensure delivery alignment and customer satisfaction through close coordination with project and delivery teams.</li><li>Maintain a strong pipeline and ensure accurate forecasting aligned with business targets.</li></ul> Governance & Cross-Functional Collaboration<ul><li> operates according to Hitachi’s governance model, ensuring compliant and high-quality deal execution.</li><li>Adhere to all governance frameworks, policies, and approval processes across the commercial lifecycle.</li><li>Organize and lead governance and approval meetings for bids, partnerships, and strategic deals.</li><li>Collaborate closely with Bid Management, Finance, Legal, Engineering and Procurement to develop competitive, compliant, and financially robust proposals.</li><li>Ensure that contractual, financial, and risk considerations are fully addressed prior to deal closure.</li><li>Support structured decision-making and transparency in complex, high-value opportunities.</li></ul> Market Engagement & Industry Presence<ul><li>Represent the company at leading mobility and transport industry events, such as trade shows, business forums, and customer days.</li><li>Engage with stakeholders at events related to public transport, smart cities, and digital payments.</li><li>Promote the organization’s capabilities in ticketing, fare collection, and revenue management systems.</li><li>Leverage events to identify new opportunities, strengthen relationships, gather market intelligence and increase market visibility.</li></ul> Team Collaboration & Performance Delivery<ul><li>Work in close partnership with your Customer Account Team and with all departments to build winning proposals.</li><li>Demonstrate full ownership and engagement in achieving order intake, revenue, and cash objectives.</li><li>Contribute to a high-performance, collaborative culture focused on delivering measurable business outcomes.</li><li>Collaborate with Sales Operation team to update the CRM</li><li>Collaborate with procurement and finance for proper procurement forecasting</li><li>Collaborate with the Segment and Regional management for business reviews and progress</li><li>Continuously improve sales approaches, leveraging insights from the market and internal best practices</li></ul> Your Profile: <ul><li>Graduated from Business or Engineering School</li><li>You have at least 10 years of experience in a complex environment and on highly critical projects.</li><li>Have worked with public transport authorities, operators and/or technology partners in Egypt and the countries under your responsibilities.</li><li>Proven experience in international sales and business development within mobility, transport, fare collection or payment systems</li><li>Proven track record of won deals and excellent understanding of the business culture in Egypt.</li><li>You have a good knowledge of the ticketing market (customers, competitors, partners).</li><li>You have significant experience in build & run ticketing system projects, including system integration, software engineering, infrastructure, networks and security</li><li>You have proven abilities to negotiate and close deals. Credentials are essential.</li><li>You have a proven taste for customer contact, and your relational skills are qualities that we attribute to you.</li><li>You have proven track record in business development and deal closures leading to sales growth.</li><li>You have proven track record in managing complex bids and captures</li><li>You have the ability to operate effectively in a matrix and cross-functional environment.</li><li>You possess excellent communication skills</li><li>Languages: A perfect command of English is essential, Fluent Arabic (written/spoken), French is desirable.</li></ul> Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at  https://www.hitachirail.com/careers. At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer. We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail </div>

من ٠ إلى ٠ سنة Naukri Gulf

Business Analyst

On-site - مصر - Egypt ٢٥ يونيو ٢٠٢٦

الهندسة

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Connect to your career at Deloitte. Deloitte , established globally in 1845, is the world s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. Deloitte innovation hub (DIH) is a strategic initiative/priority established by Deloitte North & South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients most complex business problems, across Portfolios that include Strategy & Transactions , Customer , Engineering, AI & Data, Enterprise, Technology & Performance and Cyber . DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. Connect to your opportunity. Ready to launch your career at the intersection of product engineering and cutting-edge technology? Deloitte is seeking a Junior or Experienced Graduate to join our Supply Chain "Product Engineering and Development" practice in Cairo. This is an exciting opportunity for ambitious graduates to dive into tech-enabled projects, with a strong focus on implementing Product Lifecycle Management (PLM) for leading clients across the globe. You'll play a vital role in driving digital transformation, particularly within the consumer and engineering, resources and industrials industries, optimizing product engineering and development and delivering tangible impact from day one. You'll collaborate with a dynamic team of experienced engineers and tech specialists, learning to analyze complex product engineering and development processes, identify areas for innovation, and design smart solutions. This hands-on role means working directly with clients, translating their operational challenges into opportunities for efficiency and growth through advanced systems. If you're eager to make a real difference and shape the future of product engineering and development, this is your chance to learn, grow, and contribute. Connect to your skills and professional experience. You need: A Bachelor's degree in an engineering field (e.g., Pharmaceuticals, Bio Engineering, Computer Science, Chemical Engineering, Mechanical Engineering, Biomedical Engineering, or a related discipline), with graduation in 2024 or 2025. 0 3 years of professional experience in a technical or techno-functional role, ideally within product engineering and development, data analytics, or consulting. Any exposure to PLM functional testing, including the development of automated test scripts and execution frameworks to support high-quality system delivery. A strong academic record. Proficiency in English, both written and spoken, is essential. A demonstrated strong interest in the industrial products, consumer or energy, resources and industrials industries, ideally with relevant coursework, projects, or internships. An eagerness to learn about engineering and manufacturing processes, information systems, and data analytics in an operational context. Being passionate about the latest technology trends and developments. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to articulate ideas clearly. A proactive attitude and the ability to work effectively in a collaborative team environment. Preferred Skills: Exposure to Product Lifecycle Management (PLM), Manufacturing Execution Systems (MES), supply chain, or factory automation concepts, gained through academic or practical experience. Experience with leading PLM platforms such as Siemens Teamcenter, PTC Windchill, Dassault Syst mes ENOVIA/3DEXPERIENCE, or other enterprise PLM solutions Experience using data analysis and AI tools (e.g., Excel, Python, R, or GenAI) to derive insights from structured or unstructured data in academic or project settings. Data management principles and core information technology concepts, with the ability to apply them in an enterprise context. Experience in configuration, testing and deployment process automation (experience with: RedHat, Python, Java automation scripts). Required Software Skills Proficiency in Microsoft tools (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Teams). Connect to your service line Technology & Transformation. Distinctive thinking, deep expertise, and collaborative working. That s what connects us. That s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we ll make an impact that matters. Connect to your Industry. What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte s clients include many of the world s largest organizations; I wanted to be part of a team that made a difference that I could be proud of. -Dan, T&T Our commitment to you Making an impact is more than just what we do: it s why we re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</div></section><section>Desired Candidate ProfileA Bachelor's degree in an engineering field (e.g., Pharmaceuticals, Bio Engineering, Computer Science, Chemical Engineering, Mechanical Engineering, Biomedical Engineering, or a related discipline), with graduation in 2024 or 2025.0 3 years of professional experience in a technical or techno-functional role, ideally within product engineering and development, data analytics, or consulting.Any exposure to PLM functional testing, including the development of automated test scripts and execution frameworks to support high-quality system delivery.A strong academic record.Proficiency in English, both written and spoken, is essential.A demonstrated strong interest in the industrial products, consumer or energy, resources and industrials industries, ideally with relevant coursework, projects, or internships.An eagerness to learn about engineering and manufacturing processes, information systems, and data analytics in an operational context.Being passionate about the latest technology trends and developments.Excellent analytical and problem-solving skills.Strong communication and interpersonal skills, with the ability to articulate ideas clearly.A proactive attitude and the ability to work effectively in a collaborative team environment.Preferred Skills:<ul><li>Exposure to Product Lifecycle Management (PLM), Manufacturing Execution Systems (MES), supply chain, or factory automation concepts, gained through academic or practical experience.</li><li>Experience with leading PLM platforms such as Siemens Teamcenter, PTC Windchill, Dassault Syst mes ENOVIA/3DEXPERIENCE, or other enterprise PLM solutions</li><li>Experience using data analysis and AI tools (e.g., Excel, Python, R, or GenAI) to derive insights from structured or unstructured data in academic or project settings.</li><li>Data management principles and core information technology concepts, with the ability to apply them in an enterprise context.</li><li>Experience in configuration, testing and deployment process automation (experience with: RedHat, Python, Java automation scripts).</li></ul>Required Software SkillsProficiency in Microsoft tools (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Teams).</section>

من ٠ إلى ٠ سنة بيت.كوم

Solution Architect

On-site - مصر ٢٥ يونيو ٢٠٢٦

الاتصالات والتقنية

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join our Team About this opportunity We are now looking for a BSS Solution Architect with primary competence in Charging Solutions to drive complex customer engagements and transformation programs in the Monetization/BSS domain. In this role, you will lead the end-to-end solution design for Ericsson Charging (EC) and Digital Monetization Platform (DMP)-based solutions and work closely with customers and delivery organizations to secure high-quality, cost-efficient solutions that meet business and technical requirements. What you will do <ul><li>Lead end-to-end solution architecture for BSS Charging solutions (online/offline charging, convergent charging, policy, and billing) based on Ericsson Charging Solutions.</li><li>Translate customer business and marketing requirements into E2E solution designs, HLDs and LLDs covering Charging, Customer/Party Management, Product Catalog, and Order Management, and see it through until customer acceptance.</li><li>Own the definition of interfaces and integration patterns between Charging/BSS and surrounding systems (Core Network, IMS, PCRF/PCF, DMP, CRM, Mediation, Payment, DWH/BI, Partner systems).</li><li>Ensure solutions follow Ericsson guidelines, 3GPP standards and customer architecture principles.</li><li>Design Native and cloud-based deployment architectures, including capacity, availability, resilience, security and observability.</li><li>Lead and participate in customer workshops, requirement clarification, use case elaboration and solution validation.</li><li>Support presales activities, including technical scope definition, BoQ/effort estimation, solution description in proposals and SoW inputs.</li><li>Provide technical leadership to delivery teams during implementation, testing and acceptance, and support troubleshooting of complex issues.</li><li>Contribute to competence development by sharing best practices, mentoring, and supporting internal trainings.</li></ul>You will bring <ul><li>BSc in Telecommunications, Computer Science, or equivalent.</li><li>Years of experience : 9 years of relevant experience in the BSS/Telecom domain, a minimum of 5–7 years as a Solution Architect in BSS/Charging.</li><li>Experience in designing and documenting E2E solutions, including functional requirements, integration contracts and non-functional requirements (performance, capacity, resilience, security).</li><li>Strong hands-on expertise in Online Charging Solutions, preferably Ericsson Charging, and real-time charging use cases across voice, data, digital services, bundles, promotions, and notifications for both B2C and B2B.</li><li>Solid understanding of 3GPP charging and policy standards (Gy/Ro/Sy, 5G SBI) and familiarity with TM Forum SID, eTOM and key Open APIs.</li><li>Solid experience in integration patterns and protocols, including REST/HTTP & JSON, API Gateway and security concepts, SFTP/file-based flows.</li><li>Experience in designing and delivering BSS/Charging solutions on cloud-native platforms with Kubernetes (deployments, services, ingress, resources, troubleshooting) across major distributions (OpenShift, Tanzu, EKS, AKS, GKE or similar).</li><li>Understanding of non-functional aspects of BSS applications (metrics, logs, tracing, health checks) and the ability to design highly available, resilient, DR-ready topologies (multi-site, active/active or active/standby).</li><li>Strong product and offer modelling skills: CF/ RF services, bundles, add-ons, discounts, lifecycle & validity, subscription activation, balance & quota management, billing/usage aggregation, and B2C/B2B customer hierarchies.</li><li>Understanding of security and privacy aspects in BSS (data protection, access control, encryption, vulnerabilities management).</li><li>Relevant certifications in cloud, Kubernetes or TM Forum are an advantage.</li></ul> Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.   What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Egypt (EG) || Cairo Req ID: 786798 </div>

من ٠ إلى ٠ سنة بيت.كوم

Head of AI Technology

On-site - مصر ٣ يوليو ٢٠٢٦

أخرى

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www. zaincash.iq. Responsibilities: 1. AI Strategy and Use Case Development Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity. Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity. Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap. 2. Solution Design and Technical Leadership Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents. Lead technical evaluation of AI platforms, models, tools, APIs, and vendors. Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability. Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness. 3. Proof of Concept and Production Delivery Lead AI proof of concepts from problem framing to testing and business validation. Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency. Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model. Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value. 4. AI Governance, Risk, and Compliance Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls. Work with Information Security, Risk, Compliance, Legal, and Internal Audit to ensure AI solutions are aligned with regulatory and internal control requirements. Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency. Define approval gates for AI use cases before they are deployed into production. 5. Data and Platform Readiness Assess the availability, quality, and accessibility of data required for AI use cases. Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms. Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots. Promote reusable patterns instead of isolated experiments. 6. Vendor and Partner Evaluation Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions. Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability. Support procurement and management in making informed build versus buy decisions. 7. Team Enablement and Knowledge Sharing Mentor engineers, analysts, product owners, and business teams on practical AI usage. Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment. Support the development of internal AI capabilities and reduce dependency on external vendors where possible. Bachelor degree in Computer Science, Software Engineering, Data Science, AI, or a related technical field. 8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics. Strong hands on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps. Strong software engineering background, preferably with Python and API based system integration. Experience designing and delivering production grade AI or data driven solutions. Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches. Strong understanding of data privacy, security, responsible AI, and model governance. Ability to communicate clearly with both technical and non technical stakeholders. Strong problem solving skills and ability to challenge unclear or low value AI ideas. Preferred Qualifications: Experience in fintech, banking, payments, telecom, financial services, or regulated industries. Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics. Experience with Arabic language AI use cases, OCR, document processing, or image based verification. Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration. Experience evaluating AI vendors and preparing business cases for technology investment. Knowledge of data platforms, data pipelines, BI, and analytics environments. </div>

دوام كامل من ٠ إلى ٠ سنة جولف تالنت

Senior Cyber Security SecOps Detection Engineer

On-site - مصر - Egypt ٢٠ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<h4>Deloitte Innovation Hub | Cyber Security | SecOps Detection Senior Engineer, Cairo, Egypt</h4> Connect to your career at Deloitte Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. <h4>Connect to your opportunity</h4> Responsible for configuring, maintaining, and supporting CSOC platforms, tools, and logging infrastructure ensuring all systems are fully operational and secure. Manage the development, customization, and tuning of security content, including use cases, rules, and playbooks, to effectively detect and respond to cyber threats, ensuring detection logic and automation workflows align with CSOC priorities and cyber threat intelligence. <ul> <li>Designing and building CSOC technologies such as SIEM, SOAR, EDR, and other platforms.</li> <li>Design and develop security content for SIEM, SOAR, and EDR.</li> <li>Configure and maintain SIEM, SOAR, EDR, and other CSOC platforms.</li> <li>Build and manage logging infrastructure to ensure full telemetry coverage.</li> <li>Manage log source onboarding, parsing, normalization, data ingestion pipelines, and enrichment activities.</li> <li>Develop, test, and fine-tune detection rules, correlation logic, and alert conditions.</li> <li>Map and report detection coverage against frameworks (e.g., MITRE ATT&CK).</li> <li>Propose new detection ideas based on threat research and attack simulations.</li> <li>Build SOAR playbooks and automation scripts for alert enrichment and incident response.</li> <li>Translate threat intelligence, red team findings, and vulnerability data into use cases.</li> <li>Perform false-positive analysis and rule optimization to improve fidelity.</li> <li>Maintain a content repository with versioning, documentation, and lifecycle status.</li> <li>Work with threat monitoring and DFIR teams to validate use case effectiveness.</li> <li>Maintain system documentation, configuration baselines, and maintenance records.</li> <li>Monitor health and availability of all logging pipelines and tools.</li> <li>Conduct root-cause analysis of tool outages or data loss.</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or a related field.</li> <li>3–6 years of experience in Cybersecurity Operations (CSOC), Detection Engineering, or Detection Content Development.</li> <li>Strong understanding of SOC architecture, security technologies, and log management, including ingestion, parsing, enrichment, correlation, and storage best practices.</li> <li>Hands-on experience with the design and implementation of SIEM/SOAR platforms, such as Splunk, ELK, LogRhythm, Microsoft Sentinel, Palo Alto XSIAM, or similar.</li> <li>Solid knowledge of network infrastructure, Linux/Windows administration, and system monitoring, with expertise in security telemetry (firewall, EDR, proxy, and other log sources).</li> <li>Proficiency in query and scripting languages (e.g., KQL, SPL, Sigma) for automation, detection tuning, and source validation.</li> <li>Familiarity with SOAR automation and orchestration tools (e.g., Cortex XSOAR, Sentinel Logic Apps, or Phantom) and experience designing scalable, reusable detection content.</li> <li>In-depth understanding of threat detection concepts, attacker behaviors, and MITRE ATT&CK mapping, including content gap analysis and threat model alignment.</li> <li>Strong analytical and troubleshooting skills with the ability to ensure high availability and reliability of security tooling.</li> <li>Knowledge of AI/ML concepts and their application in cybersecurity for detection and automation use cases.</li> <li>Good communication and coordination skills, with the ability to collaborate effectively across teams such as Threat Monitoring, CTI, and DFIR.</li> <li>Strong documentation and version control discipline (e.g., Git, Confluence) and attention to detection accuracy and operational impact.</li> <li>Understanding of data integrity, retention policies, and relevant regulatory/compliance standards.</li> <li>Relevant certifications in SIEM/SOAR/EDR platforms (e.g., Splunk, ELK, LogRhythm, Microsoft Sentinel, Palo Alto XSIAM, or equivalent) are preferred.</li> </ul> <h4>Connect to your service line – Technology and Transformation</h4> Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters. <h4>Personal independence</h4> Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process. <h4>Connect to your industry</h4> “What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, T&T. <h4>Connect with your colleagues</h4> Location: Cairo, Egypt Your work, your way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career, and prioritize your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working. <h4>Our commitment to you</h4> Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead. <h4>Connect to your next step!</h4> A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

من ٠ إلى ٠ سنة بيت.كوم

Key Account Manager

On-site - مصر ٢ يوليو ٢٠٢٦

المبيعات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Sales Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development. About the role This position is responsible for driving the ecommerce channel, Initiates partnership with ecommerce platforms to grow IMS, NR & shares in Reckitt categories. Ready to have a tangible impact on our global marketplace? Join us and see your vision shape the future of our sales excellence. Your responsibilities <ul> <li>Conduct Joint Business Planning with key platforms.</li> <li>Monthly forecasting and phasing are accurate to ensure sales targets are being met.</li> <li>Responsible of ecommerce P/L.</li> <li>Ensure listing, availability & visibility of all Reckitt SKUs on all platforms.</li> <li>Manage assigned budgets with all ecommerce accounts.</li> <li>Acquire new accounts and ensure strong presence of all Reckitt brands.</li> <li>Implementing marketing activations & promotions with all ecommerce accounts with the alignment of brand teams.</li> <li>Works with internal stake holders and cross functionally with sales, marketing, finance, and supply chain to drive flawless business execution.</li> <li>Ensure better conversion rates on all platforms for Reckitt brands.</li> </ul> The experience we're looking for <ul> <li> 2–4 years of experience in eCommerce sales, marketplace management, or key account management, with a track record of driving online sales growth and account performance. </li> <li> Hands-on experience managing eCommerce customers and utilizing sales, promotional, and performance data to optimize revenue, assortment, and customer engagement </li> <li> Demonstrated ability to collaborate cross-functionally with sales, marketing, supply chain, and category teams to execute eCommerce business plans. </li> </ul> The skills for success <ul> <li>Always evaluate right assortment opportunities to ensure winning of Reckitt brands.</li> <li>Creates networks with key decision makers internally and influential players in own discipline externally.</li> <li>Being agile and to the point</li> <li>Managing P/L and budgets</li> <li>Always seeking for new opportunities to improve the business.</li> <li>Team worker and to work closely with all internal stakeholders to build strong relationships quickly.</li> <li>Manage distributors operations with customers.</li> <li>Adapt to fast paced & exponential high growth environment.</li> <li>Strong commercial awareness.</li> </ul> What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. </div>

من ٠ إلى ٠ سنة بيت.كوم

Lead

On-site - مصر ٣ يوليو ٢٠٢٦

أخرى

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Microsoft 365 Copilot & AI Productivity Lead is responsible for the end-to-end planning, readiness, deployment, and value realization of Microsoft 365 Copilot across enterprise environments. You will take ownership of orchestrating Microsoft 365 Copilot implementations by bringing together collaboration, data governance, security, identity, automation, and adoption capabilities to deliver secure, governed, and business-driven AI productivity solutions. This is a senior hands-on consulting and leadership role focused on delivery: translating business objectives into enterprise-ready Microsoft 365 Copilot solutions, owning the deployment lifecycle, coordinating cross-functional delivery teams, and ensuring Copilot deployments are secure, compliant, extensible, and deliver measurable business value. Responsibilities: Copilot Strategy & Solution Leadership Own the Microsoft 365 Copilot proposition, delivery methodology, and solution approach across enterprise and public sector engagements. Lead client engagements by presenting Microsoft 365 Copilot as a comprehensive AI productivity transformation programme rather than a standalone technology deployment. Orchestrate cross-functional delivery teams, integrating Collaboration & Content, Data Security & Compliance, Endpoint & Identity, and Power Platform consultants into a unified Copilot implementation. Copilot Readiness & Data Foundation Conduct Microsoft 365 Copilot readiness assessments covering licensing, data governance, permissions, security, network readiness, and business use cases. Assess enterprise content hygiene, oversharing risks, and information architecture while driving remediation activities through specialist consultants. Define remediation plans that prepare Microsoft 365 environments for secure and effective Copilot deployment. Copilot Deployment & Extensibility Lead the provisioning and deployment of Microsoft 365 Copilot across enterprise environments. Configure Copilot grounding across SharePoint Online, Microsoft Teams, OneDrive, and Microsoft 365 content repositories. Design Copilot extensibility solutions and collaborate with the Power Platform team to implement Microsoft Copilot Studio agents supporting high-value business scenarios. Guide solution architecture for priority AI use cases that improve employee productivity and business outcomes. Security, Governance & Compliance Ensure Microsoft 365 Copilot deployments comply with enterprise identity, Conditional Access, information protection, and data governance controls. Partner with Data Security & Compliance and Endpoint & Identity consultants to ensure Microsoft Purview, Microsoft Entra ID, and Microsoft Intune guardrails are fully implemented. Ensure Copilot deployments comply with organizational AI governance frameworks, regulatory requirements, and Responsible AI principles. Value Realization & Stakeholder Engagement Develop Microsoft 365 Copilot use-case catalogues aligned with business priorities and measurable productivity outcomes. Define value realization frameworks, success metrics, and executive reporting for Copilot programmes. Partner with Adoption & Change Management consultants to drive user adoption, change management, and business value realization. Provide executive-level guidance and act as the primary advisor on Microsoft 365 Copilot strategy, governance, and AI productivity transformation. Our Culture & Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally. Hands-on experience with Microsoft 365 Copilot readiness assessments, deployment, grounding, extensibility, and enterprise adoption. Strong understanding of Microsoft 365 Copilot architecture, Microsoft Copilot Studio, and AI-powered productivity solutions. Broad expertise across Microsoft 365 Collaboration, Microsoft Purview, Microsoft Entra ID, Microsoft Intune, SharePoint Online, Microsoft Teams, and OneDrive. Strong understanding of Microsoft 365 licensing, content governance, identity, security, and information architecture. Experience implementing Microsoft Purview governance, identity protection, Conditional Access, and enterprise security controls supporting Microsoft 365 Copilot. Strong understanding of Responsible AI principles, AI governance, data protection, and regulatory compliance. Strong requirements gathering, executive stakeholder management, solution architecture, programme leadership, and workshop facilitation skills. Ability to translate business objectives into scalable Microsoft 365 Copilot and AI productivity solutions. Experience developing Microsoft 365 Copilot use-case catalogues, value realization frameworks, adoption strategies, and executive reporting. Experience leading cross-functional Microsoft 365 transformation programes and coordinating multidisciplinary delivery teams. Produce executive presentations, solution designs, deployment documentation, governance frameworks, implementation guides, operational runbooks, and knowledge transfer artefacts. 8+ years of hands-on experience delivering Microsoft 365 solutions, including collaboration, security, governance, and enterprise transformation, with demonstrated experience leading complex multi-workstream Microsoft 365 Copilot deployments. Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field (or equivalent practical experience). Certifications (Preferred) - Microsoft 365 Certified Administrator Expert (MS-102), Microsoft Certified: Information Protection Administrator Associate (SC-400) , Microsoft Certified: Identity and Access Administrator Associate (SC-300), Microsoft 365 Copilot and AI-related Microsoft certifications are highly desirable. Must be fluent in English. Working proficiency in Arabic is highly desirable. Location: MENA region, with flexibility to support client engagements across Saudi Arabia, UAE, Kuwait, Bahrain, Jordan, Iraq, Egypt, and Sudan. Engagement : Full-time, with ownership of Microsoft 365 Copilot readiness, deployment, governance, adoption, and AI productivity transformation across enterprise and public sector clients. </div>

دوام كامل من ٠ إلى ٠ سنة وظائف هيلتون

Front Office Supervisor

On-site - مصر - Selangor ٢٥ مايو ٢٠٢٦

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Front Office Supervisor provides leadership and guidance to Front Office staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing? As the Front Office Supervisor, you will be responsible for performing the following tasks to the highest standards: • Supervise Front Office staff to ensure smooth and efficient operation during the assigned shift. • Communicate effectively both verbally and in writing to provide clear directions to staff. • Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. • Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. • Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. • Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. • Listen to and understand requests, issues and situations from both guests and team members. • Regular attendance in conformance with the standards established by Hilton from time to time. • Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. • Support and motivate front desk team members by leading by example and employing competent and consistent management practices. • Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. • Attend training where and when required. • Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. • Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. • Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. • Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. • Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. • Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. • Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. • Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. • Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. • Follows-up with all guests to ensure satisfaction with problem resolutions. • Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. • Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. • Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. • Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. • Allocate room in accordance to the guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. • Ensure that guests’ profiles and information is input into the Police Report system in a timely and accurate way. • Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. • Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. • Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. • Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. • Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. • Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. • Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. • Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. • Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. • Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager’s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. • Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. • Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. • Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. • Keep up to date and aware of competitor activities in order to be proactive and create market advantage. • Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. • Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. • Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. • Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. • Maintain safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times. • Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. • Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. • Manage costs effectively by minimizing and controlling expenses. • Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. • Handle guest relocations as required. • Familiar with and master the Front Desk system. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Front Office Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Able to read, write, speak and understand the English language to communicate effectively with guests and employees. • Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems. • Good interpersonal skills to provide overall guest satisfaction. • Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. • Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts. • Able to work under pressure and deal with stressful situations during busy periods. • 2 to 3 years of related working experience preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

من ٠ إلى ٠ سنة Naukri Gulf

Credit Manager

On-site - مصر - Egypt ٨ يوليو ٢٠٢٦

المحاسبة والمالية والبنوك

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">ResponsibilitiesCredit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel s credit terms, ensuring that clients credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes.Additional Responsibilities:Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.People & CultureEmployee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People & Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager. Learning & Talent Development & Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback.</div></section><section>Desired Candidate ProfileExperience/Certificates/EducationExperience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills & Attributes: o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. o Strong ability to analyze financial data, assess credit risks, and make informed decisions. o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. o Ability to manage financial records and ensure accuracy in all credit-related activities. o Ability to resolve issues related to billing, collections, and disputes effectively. o Experience in supervising and guiding a team to meet departmental objectives.Additional InformationYour team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</section>

من ٠ إلى ٠ سنة بيت.كوم

Digital Premier Funded Specialist

عن بُعد - مصر ٢٣ يوليو ٢٠٢٦

المبيعات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Why join us? Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, ultimately and helping people to fulfil their hopes and realise their ambitions. The Opportunity: <ul><li>The role operates within RBWM Contact Centre and interacts with HSBC local and international customers, the post holder must have the ability to deal with different process, different countries, where applicable, and different customer attitudes and requests daily.</li><li>We are seeking high caliber experienced digital sales agents to drive, convert and manage a seamless and efficient account opening experience for premium and high net worth customers. </li><li>This role ensures a seamless, high-touch experience from digital application to account onboarding and funding for Premier customers. Role holders are also responsible for ensuring the new to bank account applications are accurately processed, compliant with regulatory requirements and aligned to the bank’s service excellence standards. The role serves as a critical link between customer, sales, compliance and operations team to enable timely onboarding and driving funding of premium clients. </li></ul> What you’ll do: <ul><li>Drive, convert and manage a seamless and efficient account opening experience for premium and high net worth customers.</li><li>Complete account opening applications from new to bank customers, specifically Premier clients – review applications, working on completing pending steps / queue clearances on applications, calling and engaging customers to provide required documents, making sure all provided documents are complying with bank procedures, following up with all connected departments until account is successfully account on system.</li></ul> <ul><li>Key responsibilities include but not limited to: </li></ul> <ol><li>Lead Management & Conversion</li></ol>Contact and qualify digital leads promptly to understand customer needs, explain HSBC’s account proposition offerings, confirm eligibility, and drive new to bank Premier account opening. Guide customers through the digital account opening journey, ensuring all documentation and KYC requirements are met. Address customer queries related to Digital onboarding, account features and funding requirements. Proactively follow up on leads to minimize drop-offs, drive account opening and funding completion. <ol><li>Application processing and verification: </li></ol>Work on completing account opening applications and documentation (KYC, FATCA, CRS, CDD, etc) for completeness and accuracy. Conduct preliminary checks in line with internal compliance and risk policies. <ol><li>Customer experience and relationship support </li></ol>Reach out to customers in line with contact strategy to request for required documents. Provide proactive updates to customers and internal teams regarding application status. Handle queries and concerns professionally ensuring timely resolution. Uphold HSBC’s premium service standards in all interactions and deliver a premium onboarding experience that reflects the high-net-worth customers’ expectations. <ol><li>Compliance and risk management </li></ol>Adhere strictly to regulatory requirements (KYC, sanctions screening etc.) and internal policies. Escalate any suspicious activities promptly to compliance. <ol><li>Collaboration and process improvement</li></ol>Suggest process enhancements to improve turnaround time and customer satisfaction. Work closely with all concerned teams and stakeholders to resolve bottlenecks. Participate in training and quality improvement initiatives to stay updated on product and policy changes. Overview: <ul><li>Receive digital leads of prospects’ interests for Premier account opening, drive funding, support other product cross-sell efforts.</li><li>Discuss account proposition offerings, key USPs and ensure customer meets eligibility and is aware of service charges etc. </li><li>Support premium customers on completing the account opening journey</li><li>Follow up on incomplete required documents triggered by system </li><li>Validate documents submitted and provided by customer to insure complying with bank standards and policy </li><li>Provide customer answers required by risk teams (blacklist and sanctions teams) CDD / EDD for new customer profile </li><li>Following up with unreachable customers through (Calls – Emails – SMSs)</li><li>Approaching customers who are eligible for higher proposition for upgrades requests </li><li>Ensure warm handover of newly boarded customers to relationship managers or portfolio management</li><li>Updating SFE with all journey stages </li><li>Daily MIs sales reporting</li></ul> Key Performance Indicators <ul><li>Premier account opening sales</li><li>Account funding for Premier customers, in line with Bank requirements and eligibility</li><li>Application accuracy rate (error free submissions) </li><li>Turnaround time</li><li>Drive other product cross-sells</li><li>Compliance adherence </li></ul> Impact on the Business Drive Commercial outcomes Customers / Stakeholders <ul><li>Provide excellent customer service to new to bank Premier customers by keeping up to date on training and internal communications</li><li>Generate customer loyalty through strong knowledge of key products and services</li><li>Owns and resolves issues and understands how and when to escalate</li></ul> Leadership & Teamwork <ul><li>Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</li><li>Values diversity amongst team</li></ul>Management of Risk Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.  What you will need to succeed in the role: <ul><li>Proven success in converting digital leads into sales and driving funding, management of high net worth customers. High degree of professionalism and confidence in closing deals with premium customers</li><li>Consultative and advisory selling experience to customize and pitch the right offerings based on customer needs to drive Premier sales and funding. Skilled in uncovering customer goals (wealth, growth, international banking lifestyle needs etc)</li><li>Fundamental wealth and deposit product knowledge</li><li>Must be proficient in language(s) required by the process – English and Arabic</li><li>Excellent communication skills – professional and effective business writing skills, emotional intelligence to read and adapt communication styles</li><li>Sales motivated and has skillset for persuasive selling</li><li>Strong knowledge of bank procedures regarding risk and compliance – KYC, CDD, Sanctions, BMLCM</li><li>Takes pride in delivering what is promised in line with the customer and service expectations. Sales and service motivated. Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order</li><li>Able to manage leads in pipeline, in line with contact and follow-up strategy.</li><li>Ability to work in a high-volume, fast paced environment is required. </li><li>Efficient in handling high volume of applications while meeting turnaround SLAs, able to prioritize cases.</li><li>Attention to detail </li><li>Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>Proficiency with personal computers and basic software packages and specialized applications</li><li>Open to working flexible shifting schedules</li></ul>What additional skills will be good to have? Displays patience and empathy, customer centric. Excel skillset. You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD*** </div>

دوام كامل من ٠ إلى ٠ سنة جولف تالنت

Credit Manager

On-site - مصر - Egypt ٢٤ يوليو ٢٠٢٦

المحاسبة والمالية والبنوك

<h4>Company description</h4> Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. <h4>Job description</h4> <h4>Responsibilities</h4> Credit assessment and risk management: <ul> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> </ul> Accounts receivable management: <ul> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> </ul> Credit policy enforcement: <ul> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> </ul> Collections and dispute resolution: <ul> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> </ul> Reporting and financial analysis: <ul> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> </ul> Team leadership and supervision: <ul> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> </ul> Internal and external coordination: <ul> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> </ul> Compliance and documentation: <ul> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> </ul> Additional responsibilities: <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>People & culture</h4> Employee relations <ul> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> </ul> Recruitment <ul> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> </ul> Employee engagement and communications <ul> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> </ul> <h4>Learning & talent development & performance management</h4> <ul> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <h4>Finance</h4> <ul> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> </ul> This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability. <h4>Qualifications</h4> Abilities/key competencies/skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience. Leading myself <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> Leading others <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> Leading the business <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> Experience/certificates/education <ul> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> </ul> <h4>Additional information</h4> Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture. Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

من ٠ إلى ٠ سنة بيت.كوم

Technical Specialist

On-site - مصر ٢٧ يوليو ٢٠٢٦

البحث والتطوير

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Tiered Approach In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby: <ul> <li>Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li>Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li>Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li>Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply. Background The Technical Specialist for Climate at UNDP Egypt leads the strategic formulation and management of a high-impact portfolio. This role involves analyzing socio-economic trends to design innovative projects that leverage technology for sustainable development. You are responsible for ensuring that all digital initiatives promote inclusive growth and effectively reach marginalized communities across Egypt.  Interaction with project personnel focuses on providing technical guidance and overseeing the timely delivery of results. You will coordinate project teams to ensure compliance with UNDP’s results-based management tools and quality control standards. By mentoring staff and facilitating knowledge exchange, you foster a collaborative environment aimed at solving complex development challenges. Scope of work Under the overall guidance of the DRR and supervision of the Team Leader, Climate, the incumbent is entrusted contributing to the technical and strategic formulation and management of a high-impact portfolio. This role involves analyzing socio-economic trends to design innovative projects that leverage technology for sustainable development. The Programme Coordinator is responsible for ensuring that all digital initiatives promote inclusive growth and effectively reach marginalized communities across Egypt.  Interaction with project personnel focuses on providing technical guidance and overseeing the timely delivery of results. The incumbent will coordinate project teams to ensure compliance with UNDP’s results-based management tools and quality control standards. By mentoring staff and facilitating knowledge exchange, the Programme Coordinator fosters a collaborative environment aimed at solving complex development challenges. The Technical Specialist coordinates work with the NOC Team Leader through a structured reporting and advisory relationship. The incumbent acts as the primary operational link, providing the Team Leader with real-time data on project performance, risks, and financial delivery to support their higher-level strategic decision-making. Regular briefings ensure that the portfolio remains strictly aligned with the UNDP Egypt Country Programme Document (CPD) and broader UNDP Strategic Plan.  Operationally, the incumbent collaborates with the Team Leader to finalize Annual Work Plans (AWPs) and budget allocations, ensuring that all digital initiatives meet UNDP’s quality assurance and Results-Based Management (RBM) standards. As for resource mobilization, the Programme Coordinator prepares technical briefs and impact reports for high-level meetings with government counterparts and donors. This partnership ensures that technical project outputs are translated into sustainable policy advice at the national level. Duties and Responsibilities Below are the key responsibilities and expected skill sets for this role:  1.Provide top quality technical advisory services: <ul> <li>Provide cutting-edge policy advice in the thematic area of the project and facilitate policy dialogues with partners, promoting UNDP thought leadership and advocacy work. Establish advocacy networks at the country level and linked to international networks. Contribute to relevant, high-impact advocacy campaigns that are implemented with key partners.</li> <li>Contribute to the analysis of the political, social and economic situation in the context of the project and advise the UNDP CO management on issues related to the thematic area of the project.</li> <li>Contribute to the setting of technical standards based on regional and global best practices in the thematic area of the project/programme in areas Conduct thorough analysis of the political, social and economic situation in the country and collaborative preparation/revision of project documents, AWP and other documents in the area of Climate      work including but not limited to:      <ul> <li>Climate Change Adaptation</li> <li>Energy Transition</li> <li>Nature-Based Solutions</li> <li>Disaster Risk Reduction (DRR)</li> <li>Land Degradation and Water Security</li> <li>Voluntary Carbon Markets (VCM)</li> <li>Chemical and Waste Management</li> </ul></li> <li>Provide strategic planning and technical advice for portfolio planning as well as formulation and periodic revisions of the project’s annual work plan (AWP), including plans for budget, Human Resources actions and procurement that are developed in close coordination with UNDP’s Country Office Programme, HR, and Procurement teams. Coordinate development of detailed implementation plans. </li> <li>Coordinate Programme implementation to contribute to the overall Programme relevance and performance, the effective realization and quality of outputs within the specified constraints of time and cost as outlined in the project document, and adherence to applicable UNDP policy and programme management procedures and Government standards, rules, and regulations.</li> <li>Ensure proper execution of all administrative activities associated with Programme</li> </ul> 2. Support effective implementation of programme/project activities aimed at Climate: <ul> <li>Provide technical support, working in collaboration with the Project Manager, in planning and effectively implementing project activities within the scope of approved budgets, workplans and other project documents and in alignment with UNDP’s programmatic priorities and goals. Supervise and coordinate the work of the project team and consultants. Provide guidance and support in the identification and sourcing of technical expertise, including preparation of TORs and evaluation of experts. </li> <li>Provide timely and quality technical advice and guidance for the project implementation in line with UNDP’s rules and regulations, and UNDP Project Operational Policies and Procedures. </li> <li>Manage and monitor project financial resources; and analyze project progress to identify risks and other implementation problems.  Ensure timely collection of data for reporting on project activities, outputs, and outcomes; and substantially contribute to the preparation of narrative and financial progress reports, including donor reports. Provide technical guidance on risk mitigation measures to address implementation problems. Update risk logs. </li> <li>Coordinate and participate in quality control mechanisms, seeking to improve the technical quality of the project outputs, products, publications, and policy discussion papers and briefs.</li> </ul> 3. Support strategic partnership building and resource mobilization: <ul> <li>Establish and maintain a strategic understanding of and engagement with all the relevant institutions, including establishing contact and developing strategic partnerships with other UN agencies, government institutions, donors, NGOs, IFIs, the private sector, academia, civil society, and other stakeholders and beneficiaries at the national, regional, and local levels. </li> <li>Participate in meetings with donors, prepare and deliver presentations of project results, and follow up with relevant counterparts if requested by the supervisor.</li> <li>Implement resource mobilization strategies to achieve project outcomes that include facilitating liaisons with potential financing agencies and institutions to strengthen relationships and raise funds. Identify new funding opportunities for furthering the project ideas. </li> </ul> 4. Contribute to knowledge management and information sharing in the UNDP country office: <ul> <li>Organize training for the project personnel to enhance their capacities in the technical matters of the thematic area of the project.</li> <li>Identify, evaluate, synthesize, and document lessons learned and best practices directly linked to the project goals and activities. Develop knowledge sharing materials and respond to related queries. </li> <li>Contribute substantively to knowledge networks and communities of practice within the thematic area of the project. </li> <li>Develop and carry out a personal learning plan.</li> </ul> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Institutional arrangements The incumbent will work under the direct supervision of the Team Leader, Climate and the overall guidance of the DRR. Competencies Core  Achieve Results: LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact  Think Innovatively: LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems  Learn Continuously LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences Adapt with Agility  LEVEL 3: Proactively initiate and champion change, manage multiple competing demands  Act with Determination  LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results Engage and Partner LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration Enable Diversity and Inclusion LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity Cross-Functional & Technical competencies: Thematic Area Name Definition Business Direction & Strategy System Thinking Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system Business Development Collective Intelligence Design Ability to bring together diverse groups of people, data, information, ideas, and technology to solve problems and design solutions or services. Knowledge and understanding of Collective Intelligence Design principles, methodology and practices. Business Management Project Management Ability to plan, organize, prioritize, and control resources, procedures, and protocols to achieve specific goals. Business Management Risk management Identify and organize action around reducing, mitigating and proactively managing risks Partnership Management Multi-stakeholder engagement and funding Knowledge and ability to forge multi-stakeholder partnerships, and remove any obstacles to resource mobilization and multi-stakeholder funding platforms 2030 Agenda: Planet Climate Climate Change Adaptation: Ecosystem-based adaptation and management 2030 Agenda: Planet Climate Climate Change Adaptation: Fostering Food Security and resilient Agricultural systems Required Skills and Experience Minimum academic requirements <ul> <li>Advanced university degree (master’s degree or equivalent) in fields related to Environmental Science, Natural Resources Management, Climate Economics, Political/Social Science, International Law, Social Affairs, International Relations or related field, is required.  Or</li> <li>A first-level university degree (bachelor’s degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.</li> </ul> Minimum number of years of relevant work experience <ul> <li>Minimum 5 years (with master’s degree) or 7 years (with bachelor’s degree) of progressively responsible relevant experience at the national or international level in providing technical advice, conducting research, formulating policies, and/or developing and managing complex projects in sectors applicable to Climate</li> </ul> Required skills <ul> <li>Experience in fostering networks and partnerships and ability to provide coordination with the UN Agencies, international and other organizations present in the sector.</li> <li>Experience in the use of computers, office software packages (MS Word, Excel, etc.) and web-based management systems, and advanced knowledge of spreadsheet and database packages.</li> <li>Knowledge and experience in relevant thematic area</li> </ul> Desired skills in addition to the competencies covered in the Competencies section <ul> <li>Experience with project planning and consulting, including the effective provision of substantive technical leadership and guidance, oversight, monitoring, and reporting for projects/programmes with similar scale, scope, and complexity.</li> <li>Experience in timeliness and quality of portfolio work </li> <li>Experience in projects /programme related to climate change </li> </ul> Required Language(s) <ul> <li>Fluency in English and Arabic is required. </li> <li>Knowledge of an additional UN language is highly desirable.</li> </ul> Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.  UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.  Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Use of AI by candidates Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert. </div>

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