وظائف مدير مشتريات - القاهرة مصر

The Egyptian Initiative for Personal Rights (EIPR) is seeking a Senior Program Officer and Researcher to establish and lead a new Refugee and Migrant Rights Program. This role employs our integrated strategy combining research, policy formulation, public communication, advocacy, legal assistance, and participatory solidarity. Job Responsibilities Monitor, document, and analyze the situation of refugees and migrants in Egypt, including legislative developments, policies, and executive or judicial practices, and make recommendations. Produce research reports, studies, articles, and media materials on refugee and migrant rights. Collaborate with relevant units to design and implement advocacy and media campaigns to advance these rights and ensure EIPR’s recommendations are implemented. Coordinate with the Legal Unit to receive and document related legal aid cases. Organize training and capacity building for staff, partners, and stakeholders. Represent the program and EIPR in communications with the media, civil society, policymakers, and executive authorities. Attend internal meetings and perform administrative tasks. Qualifications and Requirements Strong, multi-year experience in refugee and migrant rights. Documented experience in policy research and writing. Strong language skills in Arabic and English. Availability for full-time, on-site work (five days a week) in Greater Cairo. Willingness and ability to travel domestically and internationally. Egyptian citizenship or a valid work permit in Egypt. Application Process Send your CV, a cover letter explaining how your background fits the position, and relevant work samples to jobs@eipr.org. Mandatory Subject Line: “SPO Refugee and Migrant Rights.” Deadline: October 8, 2026. Late applications will not be accepted. Incomplete applications or those missing requirements will not be considered. Unfortunately, we will only contact shortlisted applicants and cannot provide additional details beyond this announcement. Compensation is determined based on experience and qualifications within EIPR's salary structure. EIPR provides social and medical insurance, covers relevant taxes, and offers skill development. The organization guarantees a safe working environment and benefits in accordance with EIPR internal regulations and Egyptian Law. About the Egyptian Initiative for Personal Rights (EIPR) EIPR is an independent human rights organization working since 2002 to promote fundamental rights and freedoms in Egypt through research, advocacy, legal aid, and litigation in areas including civil liberties, economic and social rights, women’s and gender rights, and criminal justice. Website: www.eipr.org

Med Net Egypt is one of the leading managed care service organizations that caters to healthcare needs. We are looking for a skilled Senior Complaints Officer who will be responsible for handling customers’ complaints and ensuring their timely resolution. The role involves investigating complaints, addressing them effectively, and implementing appropriate solutions to ensure customer satisfaction.<br>Your Job Receive customer and members’ complaints through various channels (phone, emails, or online platforms, social media, and interdepartmental Accurately document the complaint details, including the nature of the issue, customer information, and any supporting documentation Analyze, investigate, and assess each complaint to understand the root cause issue or problem Conduct a thorough investigation, including gathering additional information from relevant departments or individuals in order to resolve the complaints effectively Respond to customers promptly and professionally when acknowledging their complaint and providing reassurance Resolve complaints, ensuring they align with the company and are in compliance with the company's policies and procedures Collaborate with cross-functional departments and teams to develop and implement necessary actions for complaint resolution, as well as implement initiatives that enhance customer satisfaction and minimize complaints Maintain accurate and up-to-date records of customer and members’ complaints, actions taken, and resolution provided Generate regular reports summarizing complaint trends, common issues, and proposed improvements to prevent future complaints Identify patterns or recurring issues that require attention from management to improve overall customer experience Identify areas for process improvement based on the analysis of the complaints and feedback Provide recommendations to management on ways to streamline complaint management procedures and improve customer service quality Proactive approach in handling escalated complaints according to the complaint management policies and procedures Ensure complaint handling aligns with the company policies and industry regulations, and ensure compliance in terms of data protection and confidentiality, and follows the standard complaint management process in accordance with the company’s policies and procedures Provide reports on daily/weekly/monthly and ad hoc reports<br>. Your Profile:Bachelor’s degree in a relevant field (customer service, business administration, communication) or equivalent work experience3+ years of previous experience in customer service complaint handling and in the insurance, industry is preferred Proficiency in using standard office software (Microsoft Office Suite Health Insurance industry/market knowledge and knowledge related to medical terminology would be a plus. Flexibility to travel within the UAE and regionally as required Strong interpersonal and communication skills, both written and verbal (Arabic will be an added advantage Excellent problem-solving and conflict resolution abilities Ability to remain calm and empathetic while handling challenging customers and members Detail-oriented with strong organization and documentation skills A customer-centric mindset with a strong commitment to complaint management and resolution

Scope of the job<br><br>Job Purpose<br><br>Global Digital & Technology (D&T) has a worldwide responsibility for all IT processes, solutions and services. The aim is to further enhance HEINEKEN Global Functions by delivering common business driven solutions and services.<br><br>The Global Information Security department is part of Global D&T and has the overall responsibility of assuring that HEINEKEN’s IT Risks are properly managed and information assets & technology is properly secured.<br><br>The Global Information Security teams include Cyber Defence Operations (CDO), Security Competence Centre (SCC) and Security Chapters (ERP, Enterprise Architecture, Data Privacy, etc) to design, implement, monitor, respond and assist with recovery activities against cyberattacks. They deliver deep security and risk management expertise to enable Product Teams and Global Functions to form a proper 1st Line of Defense (LoD) by building the right capabilities into their products (security by design) and support them.<br><br>The Global Information Security Director is heading the department and responsible for the Global Information Security Strategy and orchestrating all security activities within this department and relevant stakeholders. He is part of the Global D&T Executive Leadership Team.<br><br>The Cyber Security Officer (CSO) is responsible for the management and implementation of the global Cyber Security Strategy based on the NIST Cyber Security Framework, to reduce the risk of a Cybersecurity incident according to the risk appetite of HEINEKEN and the Global Function, as well as to raise wider Global Function Cybersecurity awareness.<br><br>Key Responsibilities<br><br>Security Operations Implement global security strategies to maintain the continuity of systems and update these based on local threats. Responsible to manage updates related to Global Function Security Standards that are required due to local legislative requirements, in consultation with the Global Information Security Specialist in line with HEINEKEN Security Strategy and supporting the HEINEKEN Business Strategy. Responsible for Global Function security approvals regarding global services (e.g. Hei Net), in order to maintain the highest level of security for the information and IT assets of the company. Assist the Global Information Security department in the design of controls/ standards and procedures that have broad implications, requiring systems integration of one or more technical platforms. Perform Risk reviews using the risk management procedure for all new Global Function programs/services to be deployed in the Global Function operational environment and veto programs which do not comply with HEINEKEN’s security standards. Monitor internal and external information security and cyber security policy compliance, review and assess information security audits. <br><br>Performs, as per the prescribed frequency the Information Security Maturity Assessment (ISMA), and ensures that all related evidence is available in support of the assessment. Monitor and ensure the timely closure of tasks related to audit and internal control issues raised by e.g. Global Audit, External Audit, etc. Develops and manages the Information Security action plan to address identified risks and non-compliances. <br><br>Gains approval from the relevant management team on that action plan and its related budget. Monitors and reports on the execution of that actions plan, reporting to the Global D&T Function management team and centrally to the Global Information Security Team. Analyse and challenge derogation requests regarding the ISP/TSP that Global Functions could have with a new solution or program, and communicate to the Global Information Security Team and Design Authority for approval in order to protect the HEINEKEN security environment. Drive resolution of cyber security incident responses and address security vulnerabilities. <br><br>Perform/guide/drive digital investigations upon the request of Global Function/HR or Legal teams in case of breaches of HEINEKEN’s Code of Business Conduct. If the Global Function faces any critical IT security incidents or breakout, he/she is responsible as the Global Function security incident lead to resolve in consultation with the Cyber Defense Operations Team (CDO), Global Function D&T Directors and Global Function Line Managers. <br><br>Identify and perform independent analysis to resolve complex first-time issues including the analysis of technical and economic feasibility of proposed security systems/ solutions. He/she is also responsible to assist the Global Information Security department for any IT technical audit (e.g. Ethical Hack) to any Global Function IT infrastructure or service that a 3rd Party offers to HEINEKEN with a valid and open contract to ensure that security policies are in place. Advises Global Function teams for security requirements (e.g. Patching, Anti-Virus, Vulnerability Management, etc). Security Awareness Drive training campaigns on cyber security awareness according to the global security awareness program and based on the Global Function reality. Security Strategy Responsible for identifying potential risks and recommendations on how to prevent and/or avoid that risk within the Global Function. Collaborate with the Global Information Security Specialist to understand and develop further the controls and processes required to improve information security. Innovation Accelerates and Drives implementation of new Security strategies and standards from global D&T towards the HEINEKEN Global Functions Provide security expertise across multiple technical platforms to various Global Function stakeholders in all phases of solutions development (Ideation, Design, build, test and deploy) and Operations.<br><br>Budget Responsibilities<br><br>Assigned to Global Function D&T Manager.<br><br>Number Of Direct Reports<br><br>None<br><br> Position profile<br><br>Qualifications<br><br>Bachelor or Master degree in business information technology or a related field<br><br>Possesses relevant certifications, e.g. CISSP / CCSP / CISM / CISA / CRISC<br><br>Experience / Skills Required<br><br>5+ years of working in the cyber security field and previous experience working as a cyber-security officer or manager. French is a must and preferable. Has worked with relevant market standards such as NIST, ISO 27001, COBIT and relevant laws and regulations such as privacy laws. Experience in handling security incidents. Proven ability to dynamically assess risks, threats & threat actors. Able to work in a cross functional environment; preferably a background in the FMCG industry. Sense of Business Urgency and safe-cautious mind to close critical gaps and reduce any security breach. Ability to explain complex technical processes to business stakeholders. Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Ability to work and team with a multitude of different people and different cultures (as appropriate). Display professionalism, customer service attitude, attention to detail and quality. Possess strong interpersonal skills, relationship management and negotiation skills, strong verbal, and written communication skills. Develop self and others through continuous learning, sharing best practices, knowledge, and expertise. Excellent management and leadership skills.<br><br>Language(s)<br><br>Fluent English #addjob

<p>Project Health Officer Cairo, Egypt Apply Now! Experience Needed : 3 5 years of experience in health programming, case management, or clinical practice, preferably in the humanitarian sector. Education Level: Bachelor's degree in Medicine, Nursing, Public Health, or a related health field. Location : Cairo Contract Duration: 8 months (project duration) Department : Program Operations Report to : Project Manager</p><p>Core Responsibilities A. Health Screening and Case Identification Conduct and coordinate health screening of children participating in project activities to identify acute or chronic conditions and vision, hearing, or mobility needs. Triage identified needs and determine, within the agreed project scope, whether they are addressed directly or through referral. Support teachers, facilitators, and coordinators to recognise and flag possible health needs among children. B. Referral Management and Follow-Up Maintain an up-to-date mapping of health and specialised service providers and the applicable referral pathways. Prepare and process referrals with complete documentation and informed consent, and track each case to a confirmed outcome. Ensure that every child completing screening exits with a clear next step or a confirmed referral. Follow up with caregivers on appointments, adherence, and any barriers to accessing care. C. Coordination with Providers and Authorities Coordinate with contracted providers, hospitals, clinics, and specialised partners on access, scheduling, and case handling. Coordinate with relevant authorities and partner organisations on referral pathways for rehabilitation and assistive devices. Escalate access barriers and capacity constraints to the Project Manager. D. Documentation, Data and Reporting Maintain accurate, confidential health screening and referral records in line with data protection requirements. Prepare periodic updates on screening, referrals, and case outcomes, disaggregated as required. Contribute health inputs to project reports and lessons-learned documentation. E. Safeguarding, Ethics and Confidentiality Comply with LMF's Child Safeguarding, PSEA, and Code of Conduct requirements at all times, and complete all mandatory safeguarding training. Report any safeguarding concern immediately through the designated reporting channels. Apply the do-no-harm principle, confidentiality, and informed consent in all contact with children and caregivers. Support functioning feedback and complaints mechanisms and ensure beneficiaries know how to use them. Handle medical information strictly confidentially and share it only on a documented need-to-know basis.</p><p>Core Competencies and Skills Achievement focused: Follow Results-based management (RBM) in achieving planned goals and objectives. Working Smart: Achieve more in less time. Balances between work life and personal life to ensure the sustainability of high-quality performance. Able to contribute and create a participatory, enjoyable, fulfilling, and rewarding work environment. Accountability: Holds self-accountable to making decisions and managing resources efficiently. Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance. Ambition: Sets ambitious and challenging goals for himself/herself (and the team), takes responsibility for self-development and encourages others to do the same Widely shares their vision, engages, and motivates others to contribute to the bigger vision of LMF. Future orientated and thinks strategically. Thinks globally and acts locally. Collaboration: Builds and maintains effective relationships with project team, colleagues and external partners. Values diversity as a source of competitive strength. Approachable, good listener and easy to communicate with. Creativity: Develops and encourages new and innovative solutions. Willing to take disciplined risks. Integrity: Honest and encourages openness and transparency</p><p>Qualifications and Requirements Experience : Experience conducting health screening and triage for children. Experience managing referral pathways and following cases through to outcome. Experience coordinating with hospitals, clinics, and specialised service providers. Experience working with displaced or vulnerable populations is an advantage. Skills : Sound clinical judgement within the limits of the role and clear understanding of when to refer. Strong case documentation and data protection practice. Good communication skills with children, caregivers, and medical professionals. Understanding of safeguarding, PSEA, and do-no-harm principles. Proficiency in MS Office Suite and case tracking tools. Language proficiency: Arabic: Native. English: Good (written and spoken). Safeguarding and Equal Opportunity LMF has a zero-tolerance approach to any harm to, or exploitation of, a child or a vulnerable adult by any of its staff, volunteers, or partners. The post holder must comply with LMF's Child Safeguarding, PSEA, and Data Protection policies and the Code of Conduct; appointment is subject to satisfactory reference and background checks. LMF is an equal opportunity employer and encourages applications from qualified women and persons with disabilities. This job description is not exhaustive and may be reviewed and updated by mutual agreement to reflect the evolving needs of the project. Apply Now!</p><p><strong>Desired Candidate Profile</strong></p><p>Experience Needed : 3 5 years of experience in health programming, case management, or clinical practice, preferably in the humanitarian sector. Education Level: Bachelor's degree in Medicine, Nursing, Public Health, or a related health field.</p>

???? Hiring: Direct Sales Officers<br>A leading Consumer Finance company is currently hiring Direct Sales Officers.<br>???? Job Responsibilities:<br>* Outdoor direct sales and field activities* Acquiring new customers and generating leads* Promoting and selling consumer finance products* Building and maintaining strong customer relationships* Achieving monthly sales targets and KPIs* Conducting field visits to customers and partner merchants<br>???? Compensation & Benefits:<br>* Basic Salary: EGP 12,000 – 15,000* Uncapped Monthly Commissions* Career growth and development opportunities<br>✅ Requirements:<br>* Previous sales experience is preferred* Strong communication and negotiation skills* Ability to work outdoors and handle field sales activities* Target-oriented with a passion for sales<br>???? Interested candidates are welcome to send their CV

Company Description:<br>Creatables is a digital fabrication hub operating at the intersection of design, technology, and hands-on making. Our primary goal is to empower our clients (and the community) to create more.<br>Responsibilities:<br>Recruitment & Onboarding: Manage end-to-end recruitment process, from drafting job postings to interviewing and facilitating smooth onboarding for new hires.<br>Payroll & Attendance Management: Monitor daily attendance, process leaves, track working hours, and coordinate with finance for timely monthly payroll processing.<br>Performance & Employee Relations: Support performance review cycles, serve as a point of contact for employee inquiries, and help maintain a positive workplace culture.<br>Labor Law & Compliance: Ensure organizational compliance with local Egyptian labor laws, social insurance regulations, and company policies.<br>Qualifications:<br>1–3 years of hands-on experience as an HR Generalist or HR Officer.<br>Experience with HR module systems (e.g., Odoo, Matrix, or similar HRIS) is preferred.<br>Good understanding of Egyptian Labor Law and social insurance processes.<br>Able to commute to and from Mokattam City.

Company Description Elbedaya Logistics, founded in 2004, is a leading freight forwarding company in Egypt known for its successful management, experience, and dedicated team. The company ensures 24-hour follow-up systems to keep shippers informed every step of the way. Elbedaya Logistics guarantees timely and safe delivery of products to their destinations through established relationships with various carriers. Key responsibilities:✔️ Oversee daily accounting operations related to shipping and freight forwarding.✔️ Manage shipping accounts and reconcile financial transactions accurately.✔️ Prepare invoices, debit/credit notes, financial statements, and accounting reports.✔️ Monitor Accounts Payable (AP) and Accounts Receivable (AR).✔️ Follow up on customer collections and supplier payments.✔️ Coordinate financial matters with shipping lines, agents, customers, and internal departments.✔️ Review freight costing, job costing, and profitability analysis.✔️ Reconcile supplier, customer, and agent accounts.✔️ Prepare monthly closing reports, cash flow reports, and financial analyses.✔️ Ensure compliance with accounting standards, tax regulations, and maritime industry requirements.✔️ Maintain accurate accounting records and support internal/external audits.✔️ Lead and supervise the accounting team.✔️ Assist in budgeting, financial planning, and cost-control initiatives.✔️ Ensure all financial transactions are accurately recorded in the IST ERP System. Qualifications:???? Bachelor's degree in Accounting, Finance, or a related field.✔️ 5–7 years of experience as a Chief Accounting Officer within the Shipping, Freight Forwarding, or Logistics industry.✔️ Mandatory experience using the IST ERP System .✔️ Strong analytical, leadership, and problem-solving skills.✔️ Advanced Microsoft Excel and Microsoft Office skills.✔️ Excellent written and spoken English. ???? Apply Now Send your CV to:hr@elbedayalogistics.com

Who we are ?-onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>Qualifications and Education:<br>Bachelor's degree. Track record of banking operation managements. Strong knowledge of loyalty programs& business awareness and card management rules. General knowledge of different business functions such as commercial, finance, IT etc. Strong organizational and time management skills. Effective communication and presentation skills. Problem-solving mindset Good Knowledge of the card cycle. Awareness of operations goals and objectives.<br>Work Experience:At Least 1-3 years of experience in the cards field.

Job Responsibilities<br>Developing and maintaining relationships with other companies, duties Identify and research potential clients and introduce our technology. Aware of and capable to track new industrial projects in country, conduct ongoing market research. Develop and maintain client relationships. Negotiate contract terms with clients. Monitor project teams to ensure contracts are executed as agreed. Gather useful information from customer and competitor data. Make and give presentations to prospective clients and internal executives introducing our technology and our strength. Create and implement processes and policies to support the overall business. Develop and manage strategic partnerships to grow business. Identify and secure new market shares. Develop existing business areas. Carry out monitoring and reporting. Perform competitor analysis. Ability to receive several trainings in house and abroad to learn technologies and strategy Skills• Has a bachelor's degree in process engineering, chemical engineering industrial technology, or a related discipline.• Has minimum experience of 8 years in field industrial sector, prefer oil & gas & fertilizers sectors.• Able to learn technical details of new technology.• Entrepreneurial way of thinking.• Can identify economic trends and influences. • Analytical thinking.• Negotiation and communication skills.• Creative thinking in the development of new business segments.• Goal-oriented and independent worker.• Computer skills including at least Microsoft office tools, power point <br>How to apply rec.egy@rigwaysgroup.com

We are currently supporting a confidential executive search for a Chief Financial Officer (CFO) to lead the finance agenda in Egypt for a leading multinational organization with 35,000+ employees across multiple countries.<br>This is a highly senior executive leadership position, responsible for providing strategic financial leadership across the Egypt business and partnering with the CEO, executive leadership team and key stakeholders to drive sustainable growth, profitability and long-term value creation. The CFO will oversee the overall finance function and play a critical role in shaping business strategy, financial performance, governance, transformation and investment decisions across the organization.<br>Key Responsibilities<br>Lead the overall Finance function in Egypt, providing strategic direction and executive leadership. Act as a key strategic partner to the CEO and Executive Leadership Team, contributing to enterprise-wide business decisions. Provide oversight of financial performance across the organization, including P&L, cash flow, balance sheet and working capital. Lead the annual budgeting, forecasting and long-term financial planning processes. Drive financial strategy in alignment with the organization's overall business and growth objectives. Provide the Executive Leadership Team and Board / relevant governance bodies with clear, insightful and actionable financial analysis. Oversee FP&A, Controllership, Accounting, Tax, Treasury, Financial Reporting and Finance Operations. Establish strong financial governance, controls, risk management and compliance frameworks. Lead financial transformation and drive improvements in finance effectiveness, efficiency and digitalization. Evaluate major investments, business cases, commercial opportunities and strategic initiatives. Partner with business leaders across multiple verticals and functions to improve profitability, productivity and financial performance. Drive working capital optimization, cash management and capital allocation. Ensure accurate, timely and compliant financial reporting in accordance with applicable standards and regulations. Manage relationships with external auditors, financial institutions, regulators and other key external stakeholders. Build, lead and develop a high-performing finance leadership team. Champion a culture of accountability, commercial thinking, performance and continuous improvement across the finance organization. Identify financial risks and opportunities and provide proactive recommendations to senior leadership.<br>Ideal Profile18+ years of progressive finance experience, with significant experience in senior finance leadership positions. Proven experience as a CFO, Finance Director or equivalent enterprise-level finance leader within a large multinational, regional or complex organization. Strong track record of leading finance across multiple business units, verticals or complex operating environments. Extensive experience across P&L management, FP&A, accounting, controllership, treasury, tax, governance and financial strategy. Strong commercial and strategic acumen with the ability to connect financial performance to broader business strategy. Proven experience partnering with CEOs, Boards, Executive Committees and senior business leadership. Strong track record in business transformation, finance transformation and organizational change. Deep understanding of financial governance, risk management, compliance and internal controls. Strong experience in driving profitability, cash generation, cost optimization and sustainable growth. Excellent leadership capabilities with experience building and developing large, high-performing finance organizations. Strong communication, influencing and stakeholder management skills at executive level. Experience operating within a multinational and/or multi-country environment is highly preferred. Professional finance qualification such as CA, ACCA, CPA, CMA or equivalent is highly preferred. Location Cairo, Egypt<br>Confidentiality:Due to the highly confidential nature and seniority of this executive search, further details regarding the organization, business structure and scope of the position will be shared directly with shortlisted candidates.

Accountabilities:Conducts visits to the branches to check service quality and customer satisfaction to ensure service excellence and raise customer experience. Prepares monthly reports showing Service gaps and customer pain touch points across different bank channel. Increases Branch Staff Awareness on Basic service standards and default manners. Reports any look and feel negative feedbacks through customer’s interviews to concerned parties e.g. premises, general admin, Branch Quality Managers. Performs mystery shopping exercise on branches, Call Center and Direct Sales Unit on frequent basis. Initiates and suggests new service enhancement ideas. Reviews all Banks’ customer related procedures and ensure Customer Centric approach is being followed Reviews Service Quality Controls on pre-set standards and aiming at customer satisfaction And any other assigned tasks.<br>Minimum Qualifications: University/College Degree in Finance, Economics OR any relevant discipline Experience: Officer 2+ Years of operations / Customer service<br>Job specific Skills:Customer Service Skills Awareness of bank’s product and different bank channels procedures. Team work skills Good Analytical & judgment skills<br>Generic Skills Good communication and interpersonal skills Excellent command of English language. Strong computer skills

Generic Responsibilities Assist in improving the efficiency and effectiveness of the workflow. Act as a checker and participate in team evaluation and provide feedback (if required). Participate in reporting RSCA quarter sample. Provide periodical analytical reports according to identified time.<br>Key Responsibilities Handle incoming and outgoing Swift messages and participate in taking the corrective actions with the competent units for execution. Improve operations security through dealing with the Swift users in the bank. Direct traffic messages to ensure that all the messages are routed properly and suspense queues are clear. Reroute rejected messages to the concerned unit. Take part in archiving the Swift messages and backups on a daily basis in order to avoid the loss of messages and restore all the test key data in the case of Swift failure. Update correspondents file (BIC CODES) and receive support newsletters and new licenses for the Swift batches. Handle/ solve Swift issues on Swift Case Manager & maintenance of Swift keys. Receive requests from LC and LG departments in order to register new customers on the system after checking the CBE trade blacklists. Send cash and shipment deals received from the correspondent banks to the centralized Cash Operations. Create the “Relationship Management Application” with the correspondent banks according to the financial institution’s requests. Update the daily rates and make sure of uploading it every day morning. Take part in creating new message partners, exit point profiles and queues in accordance with business and operations’ needs. Ensure covering any delay, deletion or connectivity issues that can negatively affect the processes. Set solutions for any problems related to Swift and help in identifying any new opportunities in order to improve all the related processes. Take part in the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Reconcile of all the incoming and outgoing messages that are routed automatically with the Operation function. Handle saving all the token devices in an iron safe under high level of control after proving the serial number of token statement on the excel sheet and manage delivering them to the relevant department. Participate in the related UAT testing and review the results to ensure correct implementation. Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks.<br>Minimum Qualifications Bachelor degree<br>Minimum Experience:2-5+ years of relevant experience<br>Job-Specific Knowledge & Skills: Good knowledge of Bank functions, responsibilities & processes Very good analytical skills Very good presentation and negotiation skills Excellent command of MS Office (Word, Excel)

About the Role Chedid Capital Group is a leading investment group in the (re)insurance industry with an extensive presence of 80-plus subsidiaries, powered by 1,700-plus employees across more than 85 countries in Europe, the Middle East, Africa, and Asia.<br>Through its diverse portfolio spanning (re)insurance, risk advisory, and education, the Group has built one of the industry's most dynamic networks, combining global scale and local market expertise.<br>Chedid Insurance Brokers, a company of Chedid Capital Group, is looking for a Key Accounts Officer who will support the assessment of insurance proposals and the preparation of draft quotes. The role will involve coordinating between clients and insurers, gathering client information, and ensuring follow-up with the technical team. The Key Accounts Officer will maintain regular contact with clients and insurers, identify upselling opportunities, and assist in negotiating suitable coverage. The role will also include monitoring hit and renewal ratios, supporting claim handling, ensuring proper documentation for AML/KYC compliance, and assisting the team in managing consultancy contracts and tender bids.<br>Responsibilities Support client servicing by gathering information and following up on their needs in coordination with the technical team. Maintain regular communication with clients and insurers to strengthen relationships and ensure smooth processes. Identify and report potential cross-selling and up-selling opportunities. Support in monitoring and reporting monthly hit and renewal ratios. Help in coordinating and following up on the handling of general insurance claims. Ensure client files are up-to-date with proper AML and KYC documentation in line with compliance standards. Report any suspicious transactions to the Compliance Department. Provide administrative support in managing consultancy contracts and tender bids.<br>Qualifications Bachelor’s degree in business administration or equivalent in a similar field. Minimum 1-3 years of experience in the same field or a similar field. Fluency in English and Arabic is required.

Job Summary:The Employee Relations Officer facilitates positive relationships between employees and the organization, ensuring a productive and harmonious work environment. They are responsible for implementing and enforcing employee policies and procedures, addressing grievances and conflicts, and promoting employee engagement and morale. Additionally, Employee Relations Officers play a key role in providing guidance and support to both employees and management on matters related to employment laws, regulations, and Company policies. They also participate in the development and implementation of programs and initiatives aimed at improving employee satisfaction and retention.<br>Responsibilities:Promote customer-centric services, fair and transparent people practices. Contribute with ideas for a smoother and efficient day-to-day operation. Comply with our Attendance protocols. Ensure adequate support is provided to the employees on all their queries. Prepare employee files and ensure all employee related documents throughout their lifecycle are filed. Keep up to date with policy changes. Administers the HR Services in a precise and timely manner; and ensures a high-quality standard is applied to all transactions. Execute transactions related to Onboarding, Offboarding, Leave approvals, Ticketing, Medical insurance, Reimbursements, Personal information updates, Generate business letters, Respond to ASK HR queries Ensure compliance with all relevant HSEand E and QM policies, procedures, and controls across the department to guarantee self and Team safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies<br>Knowledge and skills required:Proficient knowledge of labor laws, regulations, and best practices in employee relations is essential for navigating complex employment issues and ensuring compliance. Strong communication and interpersonal skills are necessary for effectively mediating conflicts, conducting investigations, and providing guidance to employees and managers. Analytical skills are valuable for assessing employee feedback, identifying trends, and making data-driven recommendations for improving employee relations. Empathy and emotional intelligence are important qualities for understanding the needs and concerns of employees and building trust and rapport. Experience in conflict resolution, negotiation, and mediation enhances the ability to address and resolve employee grievances and disputes in a fair and equitable manner. ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Company Description Soft Trend is a fast-growing company specializing in software licensing and IT services, focused on delivering state-of-the-art technology solutions. The company aims to become a market leader in information technology by helping partners and clients maximize profits through cost reduction and efficiency improvements. With strong experience in the IT field, Soft Trend is committed to understanding and addressing customer needs and requirements effectively. Team members join an environment that values innovation, client success, and continuous improvement, offering opportunities to work with modern technologies and diverse industries. Role Description The Microsoft Product Officer is a full-time, on-site role based in Cairo, Egypt. This role is responsible for managing the lifecycle of Microsoft products and licensing solutions, including planning, pricing, and portfolio optimization in line with business goals. Day-to-day tasks include analyzing market trends and customer requirements, coordinating with sales and technical teams, and developing product positioning and go-to-market plans. The role also involves monitoring product performance, preparing financial and performance reports, and ensuring compliance with Microsoft licensing policies and standards. The Microsoft Product Officer collaborates with internal stakeholders and external partners to drive product growth, enhance customer satisfaction, and support long-term strategic initiatives.<br>Vendor Relationship Management: Serve as the primary point of contact with Microsoft, maintaining strong communication and alignment on licensing policies, updates, and channel partner programs. Product & Licensing Expertise: Master Microsoft Office licensing structures (CSP, Enterprise, Cloud) to support sales teams with accurate technical and commercial guidance. Account & Channel Support: Assist in structuring client proposals, optimizing license deployments, and ensuring seamless delivery of vendor offerings. Market & Product Analysis: Monitor product updates, price changes, and incentive programs released by Microsoft to maximize profitability and market competitive edge.<br>Qualifications Strong analytical skills to evaluate market data, product performance, and customer needs. Effective communication skills to collaborate with cross-functional teams and present product plans and reports. Solid understanding of finance to manage pricing, margins, and profitability of Microsoft products. Experience in product management, including roadmap development, positioning, and lifecycle management. Project management skills to plan, execute, and monitor product-related initiatives and cross-team activities. Knowledge of Microsoft licensing models, cloud solutions (e.g., Microsoft 365, Azure), and IT service environments. Bachelor’s degree in Business, Information Technology, Computer Science, or a related field; relevant certifications (e.g., Microsoft or project management) are an advantage. Ability to work on-site in Cairo, Egypt, with a focus on ownership, problem-solving, and client-oriented work.

Generic Responsibilities Assist in improving the efficiency and effectiveness of the workflow. Act as a checker and participate in team evaluation and provide feedback (if required). Participate in reporting RSCA quarter sample. Provide periodical analytical reports according to identified time.<br>Key Responsibilities Handle incoming and outgoing Swift messages and participate in taking the corrective actions with the competent units for execution. Improve operations security through dealing with the Swift users in the bank. Direct traffic messages to ensure that all the messages are routed properly and suspense queues are clear. Reroute rejected messages to the concerned unit. Take part in archiving the Swift messages and backups on a daily basis in order to avoid the loss of messages and restore all the test key data in the case of Swift failure. Update correspondents file (BIC CODES) and receive support newsletters and new licenses for the Swift batches. Handle/ solve Swift issues on Swift Case Manager & maintenance of Swift keys. Receive requests from LC and LG departments in order to register new customers on the system after checking the CBE trade blacklists. Send cash and shipment deals received from the correspondent banks to the centralized Cash Operations. Create the “Relationship Management Application” with the correspondent banks according to the financial institution’s requests. Update the daily rates and make sure of uploading it every day morning. Take part in creating new message partners, exit point profiles and queues in accordance with business and operations’ needs. Ensure covering any delay, deletion or connectivity issues that can negatively affect the processes. Set solutions for any problems related to Swift and help in identifying any new opportunities in order to improve all the related processes. Take part in the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Reconcile of all the incoming and outgoing messages that are routed automatically with the Operation function. Handle saving all the token devices in an iron safe under high level of control after proving the serial number of token statement on the excel sheet and manage delivering them to the relevant department. Participate in the related UAT testing and review the results to ensure correct implementation. Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks.<br>Minimum Qualifications Bachelor degree<br>Minimum Experience:2-5+ years of relevant experience<br>Job-Specific Knowledge & Skills: Good knowledge of Bank functions, responsibilities & processes Very good analytical skills Very good presentation and negotiation skills Excellent command of MS Office (Word, Excel)

Company Description Afaq Trade operates in the food and beverage sector, focusing on delivering safe, high-quality products to its customers and partners. The company values regulatory compliance, consistent product standards, and reliable supply chain practices. Afaq Trade promotes a collaborative work environment where quality and continuous improvement are central to operations. Team members are encouraged to contribute ideas that enhance processes and strengthen product integrity. The organization is committed to professional development and maintaining strong relationships across the F&B industry. Role Description the Quality Control Officer (F&B) is a full-time, on-site role based in New Cairo El Alf Masna, is responsible for ensuring that all products sourced from our third-party food and beverage suppliers meet our company's stringent quality, safety, and regulatory standards. This role acts as the primary quality liaison between our company and the supplier, overseeing all aspects of the supplier's quality management system. This includes conducting supplier audits, managing performance metrics, ensuring the supplier's compliance with all relevant food safety regulations (e.g., HACCP, FSMA), and driving corrective actions to resolve any quality issues. The ultimate goal is to guarantee that the products delivered to our branches are safe, consistent, and of the highest quality<br>Key Responsibilities Supplier Quality Assurance & Compliance Audit and Assess: Plan, conduct, and report on regular audits of the third-party supplier's facility and processes. These audits will verify adherence to food safety and quality standards, Good Manufacturing Practices (GMPs), and regulatory requirements. Manage Supplier Performance: Develop, implement, and monitor performance metrics (KPIs) to track the supplier's quality performance. Analyze data to identify trends, risks, and areas for improvement. Ensure Third-Party Certification: Verify that the supplier maintains valid, third-party certifications for their quality control and HACCP programs, as required by our company standards and industry best practices. Oversee Documentation: Manage and maintain all supplier-related quality documentation, including certificates of analysis (COAs), food safety plans, and audit reports, ensuring they are accurate and readily accessible for review. Quality Control & Product Integrity Inspect Incoming Products: Perform inspections and sampling of incoming ingredients and finished products from the supplier to ensure they conform to our quality and safety specifications. Investigate and Resolve Issues: Lead investigations into any supplier-related quality non-conformances or product complaints. This includes performing root cause analysis, identifying corrective and preventive actions (CAPAs), and verifying their effectiveness. Support New Product Launches: Collaborate with our internal teams (e.g., R&D, Procurement) and the supplier on new product introductions or changes. Ensure that all quality requirements are met during the development and launch phases. Collaboration & Continuous Improvement Serve as Quality Liaison: Act as the primary quality point of contact for the supplier, building and maintaining a strong, collaborative relationship with their team. Partner with Internal Stakeholders: Work closely with our Procurement, Operations, and Branch teams to ensure a seamless and safe supply chain. Provide quality support to address any operational issues related to supplier products. Drive Improvement: Champion continuous improvement initiatives with the supplier to enhance overall product quality, food safety, and operational efficiency<br>Key Requirements & Qualifications Education & Experience: A bachelor's degree in food science, Microbiology, Quality Assurance, or a related field is preferred. Experience in a similar quality role within the food and beverage industry is essential. Knowledge: Strong knowledge of food safety regulations (e.g., FDA, FSMA) and industry standards (e.g., HACCP, GMP). Familiarity with supplier auditing principles is critical. Skills: Excellent analytical, problem-solving, and communication skills. Ability to write clear and detailed audit reports and technical documents. Travel: This position requires travel to the third-party supplier's location to conduct on-site audits and oversight, as it is critical to the role. I hope this job description provides a clear and comprehensive outline for the position. Please let me know if you would like any adjustments.

Regulatory Compliance officer, Legal & AML Consultant – VARA & CMAProject-Based | UAE & KSA<br>Share Out is looking for an experienced Regulatory Compliance, Legal & AML Consultant to support us on a project-based engagement covering our UAE (VARA) and KSA (CMA) licensing requirements.<br>We are looking for someone who can take ownership of the regulatory, compliance, AML and legal documentation workstream and help us bring the full documentation package to submission-ready stage.<br>Key Responsibilities<br>* Review our existing business, technical and regulatory documentation against VARA and CMA requirements* Identify regulatory gaps and provide clear recommendations for closing them* Draft, update and finalize policies, procedures and regulatory frameworks* Develop AML/CFT, Compliance, Risk Management, Governance, Financial Crime and related frameworks* Prepare required manuals, registers, procedures, controls and supporting documentation* Draft and/or review relevant legal, regulatory and corporate documents required for the licensing process* Ensure consistency across the Business Plan, policies, procedures, operational documents and technical documentation* Translate regulatory requirements into practical internal processes and controls* Support with regulatory questionnaires, responses, clarifications and remediation actions* Review documents following VARA/CMA feedback and make the required amendments* Identify any missing documentation and take ownership of preparing what is required* Work independently and coordinate with management and internal teams to obtain the information needed to finalize the documents* Help ensure the overall documentation package is complete, consistent and submission-ready<br>Ideal Candidate<br>* Proven experience in UAE and/or KSA regulatory compliance* Direct experience with VARA and/or CMA licensing* Strong knowledge of AML/CFT, financial crime, compliance and risk management* Experience drafting policies, procedures, frameworks and regulatory documentation from scratch* Experience with Virtual Assets, Fin Tech, Tokenisation or Financial Services is highly preferred* Strong understanding of the regulatory and legal requirements applicable to virtual asset / financial services businesses* Able to independently research regulatory requirements and convert them into practical documentation* Strong attention to detail and ability to manage multiple regulatory deliverables* Legal, Compliance, AML or relevant professional qualifications are a strong plus<br>Engagement<br>???? Freelance / Project-Based Contract???? Remote | UAE & KSA???? Licensing & Regulatory Documentation Project<br>The engagement is initially focused on finalizing the current VARA and CMA licensing requirements, with potential for continued support depending on the project and regulatory requirements.<br>If interested, please apply ewith your CV along with:<br>* Your VARA/CMA experience* Relevant licensing projects you have worked on* Your availability* Your project-based/consulting rate<br>Candidates with relevant experience in both compliance and legal/regulatory documentation are particularly encouraged to apply.

Employer Overview A leading Egyptian agri-food organization targeting leadership in the industry, specializing in sustainable food products including citrus and tomato concentrates, strawberries, and mixed vegetables. With a strong focus on quality, innovation, and eco-friendly practices, the organization is entering an exciting growth phase, expanding its international presence and driving sustainable, profitable commercial growth.<br>Job Summary We are looking for an accomplished Chief Commercial Officer (CCO) to lead the overall commercial strategy, international market expansion, revenue growth, and customer development across targeted geographies. The ideal candidate will bring deep expertise in the agri-food industry, particularly juices, concentrates, or IQF, combined with strong commercial leadership and international business development capabilities.<br>Key Responsibilities Develop and execute the overall commercial strategy to drive growth and international market expansion. Identify new markets, market-entry opportunities, competitive positioning, and growth channels. Lead Sales and Business Development teams to achieve ambitious revenue and market-share targets. Develop strategic accounts, international partnerships, distribution channels, and customer relationships. Drive pricing, margin optimization, revenue growth, forecasting, and P&L performance. Lead product and category strategies based on market requirements, consumer trends, and regional preferences. Oversee new product launches, positioning, pricing, and promotional strategies across different markets. Build strong relationships with international traders, B2B/B2C customers, blenders, and strategic partners. Align commercial, marketing, supply chain, manufacturing, quality, and R&D functions to support business objectives. Leverage data, analytics, and AI solutions to improve commercial decision-making and operational efficiency. Lead, mentor, and develop the commercial organization while building a high-performance culture.<br>Qualifications MBA/Master’s degree.20+ years of commercial experience.7+ years in senior commercial leadership roles. Proven track record in driving commercial growth and international expansion. Mandatory experience within the agri-food industry, specifically juices, concentrates, or IQF. International Business Development & Market Expansion Strategic Market Analysis Sales & Revenue Optimization Pricing & Margin Management P&L Management & Financial Acumen Product & Category Management Trade Marketing & Lead Generation Customer & Strategic Account Management Data Analytics & Commercial Decision-Making Supply Chain & Distribution Knowledge International Trade & Regulatory Compliance Strategic thinking and commercial vision Strong execution and results orientation Change leadership People leadership and development Cross-functional collaboration Innovation and continuous improvement Strong negotiation and stakeholder management Excellent English is required. French, Italian, or Spanish is a strong plus. Willingness and ability to travel frequently internationally is mandatory.

Key Responsibilities: · Review and analyze credit applications to evaluate the creditworthiness of potential clients. Ensure that all necessary documentation is provided and accurate. · Identify and flag potential credit risks based on predefined criteria · Conduct preliminary screening of credit applications to filter out those that do not meet the company’s credit criteria. · Ensure all credit assessment activities comply with company policies and regulatory requirements. Qualifications: · Education: Bachelor’s degree in finance, Business Administration, or a related field. · Years of experience: 0-1 · Strong analytical and problem-solving skills, attention to detail · Excellent written and verbal communication skills. . Good knowledge of MS office (Excel, power point, etc....)