وظائف مدير الخدمات اللوجستية - القاهرة مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 24, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<p><span>Langue : Français ( obligatoire )</span></p><br><br><p><span>Nous recherchons un(e) Responsable ServiceClient (CSM/RSC) dynamique et bilingue (français/anglais) pour assurer la satisfaction de notre clientèle d'entreprise.</span></p><br><br><p><span>En tant que point de contact privilégié des clients Entreprises, vous serez responsable de leur satisfaction tout au long de la durée du contrat, une fois les solutions vendues implémentées et opérationnelles.</span></p><br><br><p><span>Principales responsabilités</span></p><br><br><p><span>Être le point de contact privilégié pour les clients Entreprises pendant toute la durée du contrat.</span></p><br><br><p><span>Garantir la satisfaction de nos clients grâce à la qualité des services fournis par Orange sous votre supervision.</span></p><br><br><p><span>Assurer la gestion de la qualité de service des solutions du client et fournir les livrables définis contractuellement (tableau de bord, Guide Opérationnel, etc.).</span></p><br><br><p><span>Evaluer les risques afin de les anticiper et mettre en place des plans d'action pour améliorer la qualité de service.</span></p><br><br><p><span>En cas de dysfonctionnement, vous vous assurez que les différentes équipes mettent tout en œuvre pour un retour à la normale dans les meilleurs délais et tenez le client informé de l'avancement de la résolution.</span></p><br><br><p><span>Grâce à votre connaissance des problématiques du client, vous jouez un rôle de conseil et contribuez au développement d'un chiffre d'affaires additionnel en identifiant les besoins et proposant des solutions adaptées (ventes additionnelles).</span></p><br><br>About you<p>Techniques</p><br><br><p>Connaissance des solutions informatiques et télécoms d'entreprise (expérience souhaitée).</p><br><br><p>Maîtrise des outils bureautiques (Pack Office).</p><br><br><p>Relationnelles</p><br><br><p>Avoir le goût du contact avec une clientèle d'affaires.</p><br><br><p>Aimer le travail en équipe.</p><br><br><p>Savoir faire preuve d'optimisme, de dynamisme et de sang-froid face aux situations difficiles.</p><br><br><p>Avoir une bonne capacité d'écoute, d'analyse et de synthèse.</p><br><br><p>Commerciales</p><br><br><p>Avoir des objectifs de vente à atteindre.</p><br><br><p>Personnelles</p><br><br><p>Savoir piloter et fédérer des interlocuteurs transverses.</p><br><br><p>Faire preuve à la fois de rigueur et de flexibilité, de curiosité et d'initiative.</p><br><br><p>Niveau de français et d'anglais permettant de produire ou traduire des documents et de tenir des conversations professionnelles avec des interlocuteurs francophones et anglophones.</p><br><br> <br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Dubizzle Egypt is the leading marketplace for selling and buying online in the region.<br> Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses.<br> Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.<br> As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market.<br> With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br> As a Graphic Design Manager, you will have a mix of marketing expertise and business understanding with a natural eye for design across print and digital mediums.<br> You will possess the drive to inspire dynamic ideas which connect with our audience.<br> You will be working with a team of designers and videographers in close partnership with the editorial and marketing wings, working alongside the Creative Director to assist in overseeing the creative process and offering guidance to the design team.<br> In this role, you will : ● Manage a team of designers, photographers and their deliverables, setting priorities for the team to ensure task completion; coordinate work activities with other supervisors/managers; ● Be accountable for the performance and results of the design team; ● Apply acquired expertise to analyse and solve problems without a clear precedent; ● Provide input on resource planning and policy development.<br> ● Provide technical guidance to employees, colleagues and/or customers; ● Guide decisions and problem-solving by policies, procedures and business plans; receive guidance from the Creative Director; ● Exercise limited management authority; set employee performance objectives and conduct performance reviews; ● Design new ideas for branded campaigns and marketing messages; ● Conduct brainstorming sessions with the team, maintaining our brand identity, to develop innovative initiatives.<br> ● Review and assist in art and copy development by the team; ● Produce fresh, innovative work that translates ideas into compelling visuals for our audience.<br> ● Present or oversee the presentation of final concepts; Analyse trends, look at new data and stay updated with the times.<br> A fast paced, high performing team.<br> Comprehensive Health Insurance Life Insurance Rewards &amp; Recognitions Learning &amp; Development opportunities ● Bachelor’s Degree in Creative Arts.<br> ● At least 8 years of experience in a client-side environment with two years of experience managing a team; ● Experience in creating marketing/advertising campaigns; ● Experience in print design; ● Experience in digital and UI/UX design.<br> ● Proficient in Visual Ideation/Creativity, Typography Design Software (Photoshop, Illustrator, InDesign, etc.<br>); ● Excellent knowledge of Multimedia Design Software (After Effects, etc.<br>, Color Theory, Web Design, HTML &amp; CSS Layout, and Conversion Optimisation, Print Design ● Strong Knowledge of Print and UI/UX design theory; ● Knowledge of Adobe Premiere Pro, Lightroom, and XD is an advantage.<br> ● Strong collaborative skills; ● Fluent in English; ● Excellent communication skills.<br> ● Ability to manage own workload and changing demands; ● A keen eye for detail; ● A can-do and flexible approach; ● Can perform under pressure and operate in a fast-paced environment.<br></span> </div>

Position Overview:The Project Manager is responsible for overseeing, organizing, and executing multiple projectswithin the organization, often of an administrative or business process of nature. This rolerequires extensive project management experience and general business acumen to ensureeffective allocation of resources, adherence to timelines, and maintenance of qualitystandards. The Project Manager will also provide leadership within project teams, coordinatedaily operations, develop project schedules, track performance, and ensure projects arecompleted on time and within budget. Additionally, this role involves integrating vendor tasks,managing interrelated projects, and serving as a single point of contact for complex matters<br>Key Responsibilities:Organize project teams, assign individual responsibilities, and develop comprehensive project schedules. Determine resource requirements and coordinate the allocation of personnel, tools, and budgets. Monitor project progress, report status updates to stakeholders, and track key project metrics, including costs, timelines, and staffing needs. Ensure all projects align with internal and external quality standards, such as International Standards Organization (ISO) guidelines. Identify and resolve obstacles to keep projects on track in terms of time, budget, and quality. Actively manage risks and provide solutions to mitigate potential issues that could impact project outcomes. Manage vendor tasks by integrating them into the project plan, tracking deliverables, and ensuring timely completion. Maintain strong relationships with stakeholders, serving as the main point of contact for project-related inquiries and updates. Mentor team members by sharing best practices, offering advice, and generating workload and direction for team success. Contribute to the development of policies, processes, and standards by delivering actionable insights. Drive the implementation of tactical and operational activities within defined project scopes, aiming for continuous improvement and transformation. Be positive and proactive and have a desire for applying continuous improvement processes Attend recurrent trainings published by the Company on a regular basis Adhere to laws, regulations, company policies, procedures, internal and external Standards<br>Required Qualifications:Bachelor’s Degree related to Business Administration, Economics, or a related field preferred. Project Management Professional (PMP) certification. Master’s Degree related to Change Management, Project Management, Business Administration is a plus. English C1 level or above. Lean Six Sigma Yellow Belt Certification is desirable.5 years’ experience in the fields of project management, corporate performance management, business, and operational development. Applicable computer Operating System (Windows/i OS/Chrome OS/Android) Office (Excel/Power Point) or equivalent tools Strong understanding of project management tools and methodologies. Familiarity with industry quality standards, such as ISO, and experience in compliance and risk management

ASSISTANT MARKETING MANAGER<br><br>Bahrawi Investment Company (BIC)<br>Location: Cairo Head Office, with regular travel to La Hacienda Ras Sudr<br>Reports to: Marketing Manager<br><br><br>ABOUT BIC<br><br>Bahrawi Investment Company is a real estate development and hospitality company. Our flagship project, La Hacienda Resort in Ras Sudr, has over 1,000 delivered properties, a 150-key hotel (Fade Hotel by La Hacienda), and EGP 10 billion in real estate inventory under development. It is one of the largest integrated resort communities on the Red Sea coast.<br><br><br>ROLE OVERVIEW<br><br>The Assistant Marketing Manager will support the development and execution of BIC's overall marketing strategy across real estate and hospitality. The role covers La Hacienda branding, new project launches, Fade Hotel marketing, and resort events. The ideal candidate has a hospitality background, understands real estate marketing, and works well with agencies.<br><br><br>RESPONSIBILITIES<br><br>Marketing Strategy & Planning<br>• Support the development and execution of the annual marketing plan across all BIC brands<br>• Coordinate with sales, commercial and hotel teams to ensure marketing supports revenue targets<br>• Track and report on campaign performance, lead generation and hotel bookings<br><br>Real Estate Branding & Campaigns<br>• Support branding and launch campaigns for La Hacienda and new development phases<br>• Oversee production of sales materials, including brochures, site branding, sales booths and digital assets<br>• Drive qualified leads through digital and offline campaigns<br><br>Hotel Marketing<br>• Manage Fade Hotel's presence on online travel agencies (Booking.com, Expedia and others)<br>• Grow direct bookings through the hotel website, social media and targeted campaigns<br>• Create and promote seasonal offers, holiday packages and restaurant and water-sports promotions<br><br>Events & Community Activations<br>• Plan and execute resort events, including holiday festivals, weekend activations, sports tournaments and family activities<br>• Coordinate suppliers, entertainment partners and on-site logistics<br><br>Agency, Content & Brand<br>• Brief and follow up with creative, digital, media and production agencies<br>• Manage social media accounts across BIC brands through agency partners<br>• Oversee photo and video content and maintain brand consistency across all touchpoints<br><br><br>QUALIFICATIONS<br><br>• Bachelor's degree in Marketing, Hospitality, Business or a related field<br>• 4–6 years of marketing experience<br>• Hospitality background preferred; real estate marketing experience is a strong advantage<br>• Hands-on experience with digital campaigns, social media and online travel agencies<br>• Experience planning events and activations<br>• Strong communication skills in Arabic and English<br>• Based in Cairo and willing to travel regularly to La Hacienda Ras Sudr, including weekends during peak season and events<br><br><br>TO APPLY<br><br>Send your CV to shaher.aly@lahaciendarassudr.com

Role: Business Development Manager / Specialist (B2B / Channel Sales) Location: Egypt (Remote / Field-Based) Employment Type: Full-time (Yealy Renewable Contract via EOR) Department: Commercial & Sales – International Business Industry: Pet Healthcare / Veterinary Diagnostics / Rapid Test Kits & Medical Devices<br>About the Company Our client is a globally listed life sciences and diagnostic solutions powerhouse. To support its rapid international expansion, the company's dedicated Pet Healthcare and Veterinary Diagnostics Division provides cutting-edge molecular diagnostics (POCT / PCR), rapid diagnostic test kits, and animal health management solutions to veterinary clinics, pet hospitals, and diagnostic laboratories across the globe.<br>Role Overview We are seeking an entrepreneurial, high-performing Business Development Manager / Specialist to spearhead the commercial launch and channel setup in Egypt from the ground up (0-to-1 market entry). As the first commercial boots on the ground locally, you will identify key distribution partners, build relationships with veterinary networks, drive the adoption of our veterinary diagnostic test kits & analyzers, and establish strong brand presence across the Polish market.<br>Key Responsibilities0-to-1 Channel & B2B Setup: Identify, negotiate with, and onboard local B2B veterinary distributors, sub-dealers, and wholesalers across Poland from scratch. Clinic & Account Acquisition: Map out and directly engage veterinary clinics, animal hospitals, and diagnostic laboratories to drive demonstrations, trial, and recurring orders of diagnostic test kits and point-of-care testing (POCT) analyzers. Partner & Key Account Management: Serve as the primary commercial and operational contact for local distributors and key veterinary accounts, ensuring smooth product supply, commercial training, and long-term business growth. Brand Presence & Field Marketing: Represent the brand at local veterinary conferences, academic seminars, and trade exhibitions across Poland and Central Europe. Cross-Border Alignment: Act as the strategic bridge between local field operations and overseas headquarters, providing regular market intelligence, competitor pricing data, and sales pipeline forecasts.<br>Who We Are Looking For Language Proficiency: Native proficiency in Arabic to build rapport with local partners, and Good Business English for daily communication with remote headquarters. B2B Hunting Track Record: 3+ years of proven commercial sales, key account management, or B2B business development experience with a strong hunter mindset. Industry Experience (Any of the following):Top Priority: Veterinary Diagnostics, Animal Health, Pet Healthcare, Rapid Test Kits, or Veterinary Pharmaceuticals/Vaccines. Autonomous Work Style: Highly self-disciplined and comfortable working in a remote/field-based setup with frequent local travel. Must hold a valid driver’s license.

Company Description Dakahlia Group, founded in 1981, is a leading integrated poultry and agriculture company with operations spanning breeding, farming, feed production, and distribution. The Group is one of Egypt’s largest producers of broiler day-old chicks and operates advanced hatcheries, parent stock farms, broiler farms, and a major feed mill in Sadat City serving poultry, fish, and animal feed markets. Through its Temry brand, Dakahlia provides safe, high-quality fresh and processed poultry across Egypt, while its agricultural operations produce a wide range of crops for export to the EU, Middle East, Asia, and other global markets. Dakahlia also operates Shams, a dedicated business for agricultural inputs, supplying fertilizers, seeds, and crop protection products. The company invests in people development and is guided by core values of Respect, Integrity, Excellence, Ownership, and Growth. Role Description The Marketing Manager – Animal Health is a full-time, on-site role based in Egypt, responsible for developing and implementing marketing strategies for animal health products across Dakahlia Group’s poultry and agricultural operations. This role includes planning and executing marketing campaigns for vaccines, disinfectants, feed additives, and related products, as well as managing brand positioning and communications in local and regional markets. The Marketing Manager will collaborate with sales, technical, and production teams to understand market needs, gather customer insights, and translate them into targeted marketing initiatives and product messaging. Daily tasks include overseeing digital and offline marketing activities, preparing marketing materials and technical content, managing budgets, tracking performance metrics, and supporting new product launches. The role also involves market analysis, competitor benchmarking, participation in industry events, and close coordination with external partners and suppliers. Qualifications Demonstrated experience in marketing management within animal health, poultry, or agribusiness sectors, with strong skills in campaign planning and brand development. Ability to conduct market research and analysis, interpret data, and convert insights into actionable marketing strategies and plans. Proficiency in digital marketing tools and channels, including social media, online advertising, and content creation for technical and non-technical audiences. Strong communication, presentation, and stakeholder management skills, with the capacity to collaborate effectively across sales, technical, and operations teams. Bachelor’s degree in marketing, Business, Veterinary Science, Animal Science, or a related field; postgraduate studies or professional certifications in marketing or animal health are an advantage. Knowledge of animal health products, poultry production, or agricultural inputs, and familiarity with regional market dynamics in Egypt and the Middle East. Proven ability to manage multiple projects, prioritize tasks, work on-site in a fast-paced environment, and meet timelines and

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><strong>Job Description</strong><br>المسمى الوظيفي : مدير الحسابات<br>المدير المباشر: المدير التنفيذي<br>الروسي: الدارة الالية<br>الهدف من الوظيفة:<br>وظيفة مدير الحسابات تتضمن العديد من المسؤوليات الهامة في مجال المالية والمحاسبة. يعمل مدير<br>الحسابات على إدارة العمليات المالية والحسابات داخل المؤسسة بطريقة محترفة وفعالة ويشرف عليها<br>بشكل يومي<br>مهام ومسؤوليات الوظيفة:<br>- إدارة العمليات والمهام اليومية التي تجري داخل قسم المحاسبة في الشركة والإشراف عليها.<br>- إعداد الميزانيات و التنبؤات المالية للمؤسسة ومراقبة النفقات والإيرادات للتأكد من الامتثال للميزانية<br>المحددة.<br>- بناء نظام محاسبي كامل<br>- العمل على إعداد دورة مستندية بما يتوافق مع طبيعة الشركة<br>- توفير التوجيه الآلي والاستشارات للدارة العليا والمساعدة في اتخاذ القرارات الآلية الستراتيجية.<br>- تحليل البيانات المحاسبية وإعداد التقارير المالية.<br>- تنفيذ وتطبيق الأساليب والمبادئ والسياسات المحاسبية المناسبة.<br>- تطوير وتطبيق الأنظمة الجديدة في الحاسبة لجمع وتحليل المعلومات وكتابة التقارير عنها.<br>- اقفال الحسابات كل نهاية شهر وكل نهاية سنة.<br>- إعداد ومراجعة سندات الدفع والقبض.<br>- حساب الإيرادات النقدية التي تحصلها الشركة.<br>- العمل على إعداد نظام التكاليف الخاص بالراحل الإنتاجية للتحكم الكامل في مدخلات ومخرجات<br>خطوط الإنتاج للمساهمة في تحديد تكلفة المنتج بوضوح ودقة .<br>- تفعيل دور محاسبة المسؤولية من خلال تنفيذ ومتابعة الدورة المستندية بكفاءة<br>- الرقابه الشامله على الخازن من خلال التعليمات والتوجيه الصحيح للحركة بداخلها . ومتابعة وتقييم<br>أداء أفرادها .<br>- تنظيم المجموعة الدفترية للشركة والإشراف على مسك حساباتها<br>- إعداد تحليلات مالية نتائج الفترات المختلفة وتقديمها للإدارة العليا بشكل دوري أقصاها شهر<br>- وضع سياسة أو نظام رقابي لمتابعة كل من : ( العهد مؤقتة ومستدامة + سلف عاملي دورية +<br>رواتب كافة الأفراد داخل الشركه)<br>- اللام الكامل بوحدات الشركة ومن ثم إعداد كل وحده كمركز تكلفة منفصلة للرقابة على النفقات<br>والعائد منها النقدي أو الإنتاجي<br>- اعداد دفتر الحسابات العام.<br>- الإشراف على عملية دفع المرتبات وكافة عمليات الدفع و المصاريف.<br>- إجراء التوقعات والتنبؤات النقدية.<br>- تحليل الفروق والاختلافات بين الإيرادات والنفقات.<br>- إجراء التسويات بي الأصول الرأسمالية.<br>- التسوية بين البيانات الحسابية.<br>- تنسيق عمليات التدقيق السنوية.<br>- المتابعة المستمرة للف المعاملات البنكية المختلفة<br>- تنظيم واعداد عمليات الجرد.<br>- تحسين النظم والإجراءات المحاسبية الآلية المتبعة في الشركة.<br>- إدارة فريق الحاسبة وتوجيههم وتطويرها، بما في ذلك تعيين وتدريب وتقييم الأداء.<br>- تحديد المشاريع و الهام وتوكيل أعضاء الفريق بالعمل عليها على أفضل وجه لتحقيق الأهداف.<br>- تحقيق أهداف الحاسبة الالية.<br>- إنشاء الملفات والسجلات المالية والاحتفاظ بها لتوثيق جميع العامالت والحركات التي أجريت.<br>- تخطيط استراتيجيات الحاسبة الشاملة في الشركة وتنفيذها والإشراف عليها.<br>- تسجيل العمليات المالية والاقتصادية تسجيل شامل ومنظما.<br>- إعداد تقارير دورية تحتوي على قوائم الدخل وتحليل الديوانيات والسيولة النقدية.<br>- تحديد الموارد والنفقات المالية المستقبلية المتوقعة.<br>- التعامل مع الجهات الخارجية مثل المحاسبين المعتمدين وممثلي الضرائب والصرف والمستشارين<br>التالي.<br>- التأكد من الامتثال للقوانين واللوائح المالية والضريبية المعمول بها في جمهورية مصر العربية.<br></div> </div>

Company Description OTRAC Heavy Equipment is a leading Egyptian joint-stock company and the sole authorized agent for several global heavy equipment brands, including DEVELON (formerly Doosan), Bobcat, Furukawa, Venieri, Broddson, Crafco, and Himoinsa. Established in 1992, OTRAC has built a strong reputation in the heavy equipment market by prioritizing customer satisfaction and reliable after-sales support, backed by more than 50 fully equipped mobile workshops. The company serves a wide range of public and private sector clients, including major construction and infrastructure firms and key state institutions. With over 300 team members, OTRAC operates from its main headquarters in El Salam City and a second branch focused on power systems and material handling at The Water Way Compound in New Cairo. The company is known for its “Equipment That Never Stops” philosophy, emphasizing dependable service and long-term partnerships.<br>Role Description The Marketing Manager will lead the development and execution of marketing strategies to strengthen OTRAC’s brand presence and drive demand across the heavy equipment and power solutions segments. This full-time, remote role involves planning and managing integrated marketing campaigns, coordinating digital and offline activities, and ensuring consistent messaging across all channels. Day-to-day responsibilities include conducting market and competitor analysis, defining target segments, and creating value propositions and marketing plans that support sales objectives. The Marketing Manager will collaborate closely with sales, product, and service teams to develop promotional materials, sales enablement tools, and customer communications. The role also includes tracking campaign performance, optimizing budgets, overseeing external agencies or vendors when needed, and reporting on marketing outcomes to senior leadership.<br>Qualifications<br> Strategic marketing skills, including marketing planning, brand positioning, and go-to-market strategy development. Digital marketing capabilities such as social media management, online advertising, SEO/SEM, and marketing analytics. Content and communication skills, including copywriting, editing, presentation development, and campaign messaging. Experience with market research, customer segmentation, and competitive analysis to inform data-driven decisions. Demonstrated ability to manage campaigns, budgets, and timelines, and to coordinate with cross-functional teams and external partners. Bachelor’s degree in Marketing, Business, Communications, or a related field; an advanced degree or relevant certifications are a plus. Previous experience in B2B marketing; exposure to heavy equipment, construction, industrial, or power generation sectors is highly beneficial. Strong analytical skills, proficiency with CRM and marketing tools, and comfort working independently in a remote environment. Excellent written and verbal communication in English; Arabic language skills are an advantage.

<p>Envision Employment Solutions is currently looking for a FinCrime Operations Manager for one of our partners, a leading Digital Bank!</p><p><strong>THE ROLE</strong></p><p>You run the operation that keeps financial crime out of the bank. The team that checks who a customer is, watches how their money moves and gathers the evidence when something looks wrong is yours to lead, and where the line sits between what your team clears and what goes to Compliance is yours to hold.</p><p><strong>WHAT YOU LL DO</strong></p><ul><li>Manage and develop the L1 fincrime operations analyst team</li><li>Oversee CDD and EDD workflows, holding the quality and completeness of every check</li><li>Own the escalation framework for flagged cases to Compliance, and hold the line on where operations ends and Compliance decides</li><li>Monitor transaction monitoring alert triage and the quality of its outcomes</li><li>Keep every fincrime process aligned to regulatory requirements and internal policy, and report operational performance to the Fraud and Fincrime Operations Director</li><li>Serve as the operational liaison to Compliance, and work with them on process and policy improvement</li></ul><p><strong>WHAT WE RE LOOKING FOR</strong></p><ul><li>6 to 10 years in AML or finCrime operations, compliance or KYC within a bank or fintech</li><li>Strong knowledge of CDD and EDD requirements, transaction monitoring and AML red flags</li><li>Proven experience managing or leading operations teams in a regulated environment</li><li>A deep understanding of case escalation protocols and the boundary of Compliance decisions</li><li>Familiarity with finCrime technology platforms and alert management tools</li></ul><p><strong>YOU LL THRIVE HERE IF YOU</strong></p><ul><li>You know exactly where operations end and a Compliance decision begins, and you never blur it</li><li>You d rather escalate a borderline case than let it pass because the queue is full</li><li>You treat a CDD or EDD file as evidence, complete or not done</li><li>You can turn a pattern of alerts into a process change, not just a clear queue</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>6 to 10 years in AML or finCrime operations, compliance or KYC within a bank or fintech</li><li>Strong knowledge of CDD and EDD requirements, transaction monitoring and AML red flags</li><li>Proven experience managing or leading operations teams in a regulated environment</li><li>A deep understanding of case escalation protocols and the boundary of Compliance decisions</li><li>Familiarity with finCrime technology platforms and alert management tools</li><li>You know exactly where operations end and a Compliance decision begins, and you never blur it</li><li>You d rather escalate a borderline case than let it pass because the queue is full</li><li>You treat a CDD or EDD file as evidence, complete or not done</li><li>You can turn a pattern of alerts into a process change, not just a clear queue</li></ul>