وظائف تقنية المعلومات في مصر

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.</p> <p>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p> <h4>What you’ll do</h4> <ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul> <h4>Who you are</h4> <ul> <li>You have experience working in a customer-facing support function, preferably within IT.</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Follow all company policies and procedures; protect company assets. Address guests service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.</p> <p> </p> <p>Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment. Respond to program error messages by finding and correcting problems or terminating the program. Provide technical guidance and recommendations to resolve business problems. Refer major hardware/software problems or defective products to vendors or technicians for service. Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment. Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p><span>Job Purpose</span></p><br><p><span>To plan &amp; ensure successful completion of assigned audit engagements, address any potential risks, deliver audit services in a timely and effective manner as well as develop sufficient communication with the Engagement Head with any raised issues in order to improve and enhance the overall operations. </span></p><br><p><span>Description</span></p><br><p><span>Audit Engagements’ Execution</span></p><br><p><span>1. Ensure proper planning of assigned audit engagements and effective field work phase by participating in assigned audit engagements, ensuring adherence to the set plan timelines and consolidating and proposing recommendations</span></p><br><p><span>2. Participate in the issuance of final audit report by evaluating the received responses from audited units and propose replies to them.</span></p><br><p><span>3. Propose amendment / update to the procedures that improve controlling the function. Manages the issuance of final audit report by:</span></p><br><p><span>• Deliver audit services and furnish initial audit report to the line management.</span></p><br><p><span>• Provide recommendations to help in the improvement of Internal Control and driving greater risk awareness.</span></p><br><p><span>• Prepare the final audit report before being approved by his/her line management.</span></p><br><p><span>• Ensure that the team members perform audit missions in an efficient and secure manner guided by audit manual.</span></p><br><p><span>• Ensure updating permanent file after conducting the engagement.</span></p><br><p><span>• Ensure that Audit working papers are delivered to assigned secretary for safe keeping.</span></p><br><p><span>• Propose amendment / update to the procedures that improve controlling the function.</span></p><br><p><span>Training &amp; Continuous Education</span></p><br><p><span>4. Understand the nature of business in the different areas of the bank in order to be ready for any future audit engagements.</span></p><br><p><span>Policies, Processes and Procedures</span></p><br><p><span>5. Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner</span></p><br><p><span>Day-to-day management</span></p><br><p><span>6. Implement the day-to-day operations assigned for the Internal Audit department to ensure compliance with the established standards and procedures</span></p><br><p><span>Compliance</span></p><br><p><span>7. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks</span></p><br><br> <br> <span>Qualifications</span><br><span></span><p><span><span>§</span></span><span><span>Bachelor's degree of Commerce, Business Administration, Accounting, economics, statistics or its equivalent.</span></span></p><br><p><span><span>§</span></span><span><span>Soc Background is a must</span></span></p><br><p><span><span>§</span></span><span><span>Post graduate specialized certificates or studies in the fields of internal audit or Accounting would be an asset (CPA – CIA – CBA – CISA).</span></span></p><br><p><span><span>§</span></span><span><span>Minimum 8 - 10 years of experience in banking and/or auditing industries as per the title</span></span></p><br><p><span><span>§</span></span><span><span>Fluent spoken and written English and Arabic languages.</span></span></p><br><p><span><span>§</span></span><span><span>Writing, reporting, and analyzing skills.</span></span></p><br><p><span><span>§</span></span><span><span>Delivering Results &amp; Meeting Customer Expectations</span></span></p><br><p><span><span>§</span></span><span><span>Awareness of various bank’s Departments and affiliates activities, business cycles, and related inherent risks.</span></span></p><br><p><span><span>§</span></span><span><span>Prevailing Acts, regulations, circulars and instructions related to the job functions.</span></span></p><br><p><span><span>§</span></span><span><span>Learning and researching ability.</span></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose <br> <br> To plan &amp; ensure successful completion of assigned audit engagements, address any potential risks, deliver audit services in a timely and effective manner as well as develop sufficient communication with the Engagement Head with any raised issues in order to improve and enhance the overall operations. <br> <br> Description <br> <br> Audit Engagements' Execution <br> <br> 1. Ensure proper planning of assigned audit engagements and effective field work phase by participating in assigned audit engagements, ensuring adherence to the set plan timelines and consolidating and proposing recommendations <br> <br> 2. Participate in the issuance of final audit report by evaluating the received responses from audited units and propose replies to them. <br> <br> 3. Propose amendment / update to the procedures that improve controlling the function. Manages the issuance of final audit report by:<br>• Deliver audit services and furnish initial audit report to the line management.<br>• Provide recommendations to help in the improvement of Internal Control and driving greater risk awareness.<br>• Prepare the final audit report before being approved by his/her line management.<br>• Ensure that the team members perform audit missions in an efficient and secure manner guided by audit manual.<br>• Ensure updating permanent file after conducting the engagement.<br>• Ensure that Audit working papers are delivered to assigned secretary for safe keeping.<br>• Propose amendment / update to the procedures that improve controlling the function. <br> <br> Training &amp; Continuous Education <br> <br> 4. Understand the nature of business in the different areas of the bank in order to be ready for any future audit engagements. <br> <br> Policies, Processes and Procedures <br> <br> 5. Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner <br> <br> Day-to-day management <br> <br> 6. Implement the day-to-day operations assigned for the Internal Audit department to ensure compliance with the established standards and procedures <br> <br> Compliance <br> <br> 7. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB's sound legal position and mitigate any potential risks<br>• Bachelor's degree of Commerce, Business Administration, Accounting, economics, statistics or its equivalent.<br>• Soc Background is a must<br>• Post graduate specialized certificates or studies in the fields of internal audit or Accounting would be an asset (CPA - CIA - CBA - CISA).<br>• Minimum 8 - 10 years of experience in banking and/or auditing industries as per the title<br>• Fluent spoken and written English and Arabic languages.<br>• Writing, reporting, and analyzing skills.<br>• Delivering Results &amp; Meeting Customer Expectations<br>• Awareness of various bank's Departments and affiliates activities, business cycles, and related inherent risks.<br>• Prevailing Acts, regulations, circulars and instructions related to the job functions.<br>• Learning and researching ability.<br><br> </div>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <h4>What you'll be doing</h4> <p>We are seeking an IT Support Associate (Workplace Technology Associate) to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments.</p> <p>The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards.</p> <h4>Infrastructure & Technology Support</h4> <ul> <li>Setup of and support of all retail shops, including POS, printer, barcode scanner, and basic application support.</li> <li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li> <li>Windows/macOS devices, iOS/Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li> <li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li> <li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li> <li>Onsite travel between Corporate Office, Stores, Warehouse, and CADF.</li> </ul> <h4>Vendor & Partner Management</h4> <ul> <li>Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li> <li>Manage vendor resources for operational projects, installations, and decommissions.</li> <li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li> </ul> <h4>Operations & Reporting</h4> <ul> <li>Maintain compliance with risk, security, and change policies.</li> <li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li> <li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li> </ul> <h4>Continuous Improvement & Leadership</h4> <ul> <li>Identify and implement methods to improve EUC team efficiency and effectiveness.</li> <li>Analyze ticket data and user feedback to address recurring issues.</li> <li>Mentor and coach Workplace Associates, acting as an escalation point.</li> <li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li> </ul> <h4>Customer Experience</h4> <ul> <li>Serve as regional point of contact for escalations, ensuring timely resolution.</li> <li>Build trust and maintain close working relationships with stakeholders across the business.</li> <li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li> </ul> <h4>Store Openings, Closures & Renovations</h4> <p>Support workplace technology activities for new store openings, closures, relocations, and renovations, ensuring all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and related workplace technology are prepared, installed, tested, recovered, or decommissioned as required.</p> <p>Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams to ensure technology readiness, clear ownership of actions, timely escalation of blockers, and smooth handover during go-live, closure, or renovation milestones.</p> <h4>E-Invoicing / E-Receipt Support</h4> <ul> <li>Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation based on business impact and country-specific requirements.</li> <li>Assist with operational issues related to invoice integration, GS1, invoice extraction, receipt processing, and other related workflows, while working with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility.</li> </ul> <h4>What you’ll need to succeed:</h4> <h4>Experience & Background</h4> <ul> <li>0-3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail.</li> <li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li> <li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li> <li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li> <li>Proven skills in vendor management and service delivery oversight.</li> </ul> <h4>Technical Skills</h4> <ul> <li>Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li> <li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li> <li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li> <li>Strong troubleshooting, prevention, and problem-solving skills.</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>ITIL Foundation, A+.</li> <li>Microsoft certifications (MCSE/MCSA).</li> <li>Cisco Certifications (CCNA, CCNP).</li> <li>Hardware certifications (HP, Apple, Lenovo).</li> </ul> <h4>Core Competencies & Values</h4> <ul> <li>Adjust communication styles to meet stakeholder needs with clarity and impact.</li> <li>Recognize and embrace diverse perspectives in problem-solving.</li> <li>Remain resilient and optimistic in challenging situations.</li> <li>Prioritize customer needs in all decisions, creating tailored solutions.</li> <li>Exhibit critical thinking and sound judgment in resolving complex issues.</li> <li>Support talent development and foster a collaborative culture.</li> </ul> <h4>Soft Skills</h4> <ul> <li>Excellent communication and stakeholder management with a customer-first approach.</li> <li>Ability to multitask in high-pressure, project-based environments.</li> <li>Strong analytical mindset with focus on continuous improvement.</li> <li>Professionalism, discretion, and ability to mentor peers effectively.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p><strong><em><u>Role purpose:</u> </em></strong></p><p><br></p><p>Support the applications used across TMR retail stores and help prepare new stores for opening. The role will provide day-to-day support for Microsoft Dynamics 365, POS systems, and other store applications.</p><p><br></p><p><strong><em><u>Key responsibilities:</u></em></strong></p><p><br></p><ul><li>Support store teams with application issues, investigate incidents, and coordinate resolution with internal teams and vendors.</li><li>Support Microsoft Dynamics 365 retail processes, including POS transactions, pricing, promotions, inventory, and returns.</li><li>Test application setup, devices, and key store processes before new store openings.</li><li>Assist with store launches and provide on-site or remote support during the opening period.</li><li>Set up and maintain application users, access permissions, and store configurations in line with approved procedures.</li><li>Test system changes and updates, document issues, and follow through until they are resolved.</li><li>Train store users and prepare simple guides for common tasks.</li><li>Monitor recurring issues and recommend improvements to store operations.</li></ul><p><br></p><p><strong><em><u>Requirements:</u></em></strong></p><p><br></p><ul><li>3–4 years of experience in retail application support, POS support, or a similar role.</li><li>Hands-on experience supporting Microsoft Dynamics 365 and retail store applications.</li><li>Understanding of retail processes, including sales, returns, pricing, and inventory.</li><li>Experience supporting store openings or application rollouts.</li><li>Strong troubleshooting, communication, and coordination skills.</li><li>Ability to support multiple stores and respond to urgent operational issues.</li><li>Good command of English.</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment. Respond to program error messages by finding and correcting problems or terminating the program. Provide technical guidance and recommendations to resolve business problems. Refer major hardware/software problems or defective products to vendors or technicians for service. Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment. Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.<br>Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

IT Helpdesk Specialist Arabco International Group | Cairo, Egypt | Full-Time, On-SiteAbout Arabco International Group Founded in 1977, Arabco International Group is a Cairo-based trading company specializing building materials and related commodities. Through a unique business model connecting supply and demand across the trading, shipping, and production sectors of the cement industry, Arabco has built a strong global network of partners and aims to be a leading player in the international trade of cementitious and building materials.Role Overview Arabco is looking for an IT Helpdesk Specialist to join its Cairo office and support the company's day-to-day technology needs. This role is responsible for providing first-line technical support to end users, troubleshooting hardware, software, and network issues, and helping maintain reliable, well-functioning IT systems across the organization. The ideal candidate is hands-on, responsive, and comfortable managing multiple support requests in a fast-paced environment.Key Responsibilities• Respond to and resolve support tickets in a timely and professional manner• Troubleshoot hardware, software, printer, and network connectivity issues• Install, configure, and maintain desktops, laptops, and peripheral devices• Set up and manage user accounts and permissions via Active Directory• Support Microsoft Office 365 and related productivity tools• Diagnose and resolve basic networking issues (TCP/IP, DNS, DHCP, VPN)• Maintain accurate documentation of incidents, resolutions, and recurring issues• Escalate complex or unresolved issues to appropriate teams or vendors• Maintain IT inventory and ensure equipment is properly tracked and serviced• Contribute ideas and feedback to improve IT support processes and service qualityQualifications• Minimum 1+ year of experience in IT Helpdesk, Technical Support, or a related role• Hands-on experience troubleshooting hardware, software, printers, and network connectivity• Working knowledge of Windows operating systems, Microsoft Office 365, and Active Directory• Familiarity with ticketing systems and IT service management processes• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)• Experience installing, configuring, and maintaining desktops, laptops, and peripherals• Strong problem-solving, analytical, and communication skills• Ability to work independently and manage multiple support requests efficiently• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field• IT certifications (CompTIA A+, Network+, Microsoft Certifications, or equivalent) are a plus<p><strong>Additional Details</strong></p><ul><li>Number of openings: 1</li><li>Shift system: Morning only</li></ul>

Switch Plus Apple Premium Reseller:➢ Job Title: Mobiles Maintenance Technician for Apple Product➢ Job Description:Provide Level 1 direct support for trouble shooing technical issues for Apple products, Apple IOS /MAC-OS.➢ Qualifications:- 0- 3 years’ experience working in a service-oriented, technical support- Familiarity with Apple products and Operating Systems is Preferred.- Bachelor’s Degree - (Computer Science , Information Technology is Preferred)- Very Good English Skills - Location: Cairo.<p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 10</li><li>Shift System: Morning and Evening</li><li>Benefits: Medical Insurance, Social Insurance, Transportation Allowance</li></ul>

Switch Plus Apple Premium Reseller:<br />➢ Job Title: Mobiles Maintenance Technician for Apple Products<br />➢ Job Description: Provide Level 1 direct support for troubleshooting technical issues for Apple products, Apple iOS/macOS.<br />➢ Qualifications:<br />- 0-3 years’ experience working in a service-oriented, technical support role<br />- Familiarity with Apple products and operating systems is preferred<br />- Bachelor’s Degree (Computer Science, Information Technology preferred)<br />- Very good English skills<br />- Location: Cairo.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: Morning and evening</li><li>Benefits: Health insurance, social insurance, transportation allowance</li></ul>

An "IT Specialist" is required for TUBE, a leading Primary Packaging manufacturer of collapsible aluminum tubes and plastic laminate tubes since 1982, serving primarily the pharmaceutical and cosmetic sectors with continuous sustainable innovations. :Qualifications o A bachelor’s degree in Information Technology, Computer Science, or a related field. o We generally prefer 1-3 years of proven experience in IT support, systems administration, or a similar role. .Strong knowledge of networks, hardware, and software troubleshooting. :Abilities & Expectations to succeed in this role o Provide technical support, troubleshooting, and system maintenance across all company departments. o Install, configure, and monitor hardware, software, and networks to ensure seamless operations. o Manage user accounts, permissions, and data security protocols. o Support ERP and business systems to enhance efficiency and performance. o Collaborate with cross-functional teams to implement IT solutions and improvements. o Strong analytical skills, problem-solving abilities, and attention to detail. o A team player with excellent communication and documentation skills. o Willing to work in 10th of Ramadan City and residing close by.<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: mornings only</li><li>Benefits: health insurance, social insurance, transportation allowance</li></ul>

Job Title: System Administrator / ERPNext Administrator Job Objective: Responsible for managing, operating, and maintaining the company's technical systems, focusing on managing the ERPNext system, ensuring its stability and efficiency, supporting users, managing permissions, addressing technical issues, and contributing to system development and improvement in alignment with business needs. Responsibilities and Tasks: First: ERPNext Management - Managing and operating the ERPNext system and monitoring its performance and stability. - Setting up users, permissions, and roles within the system. - Managing Workflows, Roles, Permissions, Reports & Print Formats. - Monitoring company, branch, and user settings within ERPNext. - Supporting and developing processes related to sales, purchasing, inventory, accounts, human resources, and payroll. - Analyzing user issues within ERPNext and resolving them or coordinating with technical support. - Monitoring ERPNext updates and releases and ensuring compatibility with company systems. - Managing backups and data recovery when needed. - Coordinating with developers in case Customizations or Integrations are required. - Monitoring ERPNext integration with other systems and platforms. Second: Systems and Network Management - Managing company devices, systems, and users. - Managing user accounts, email, and permissions. - Monitoring networks, internet connectivity, and internal systems. - Managing servers and cloud systems when required. - Applying information security policies and protecting company data. - Following up on backups and ensuring data recoverability. - Monitoring system performance and handling technical faults and issues. Third: User Support - Providing technical support to company employees. - Training employees on using ERPNext and technical systems. - Preparing manuals and procedures for system usage. - Receiving technical issues and requests and following up until closure. - Identifying recurring problems and proposing solutions to reduce their occurrence. Fourth: System Development and Improvement - Studying department needs and translating them into technical requirements. - Proposing improvements to ERPNext and systems used in the company. - Contributing to process automation and reducing manual work. - Testing modifications and updates before applying them to the core system. - Documenting system settings, modifications, and integrations. Requirements and Qualifications: - Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. - Practical experience in systems and network administration. - Good experience in ERPNext, preferably practical experience in system administration rather than just usage. - Good knowledge of Frappe Framework is considered a strong plus. - Knowledge of Linux basics, SQL, Databases, Networking & Cloud Systems. - Ability to manage users, permissions, and backups. - Ability to analyze and resolve technical problems. - Knowledge of Python basics is an added advantage, especially for dealing with ERPNext customizations. - Ability to work with APIs and integration between ERPNext and other systems is an added advantage. Required Experience: 3–5 years in systems administration, with practical experience in ERPNext, preferably having participated in implementing, developing, or managing ERPNext within a company. Personal Skills: - Analytical and problem-solving skills. - Ability to work independently and take responsibility. - Good communication skills with users and various departments. - Ability to manage multiple tasks and projects simultaneously. - Attention to detail and fast response to issues. - Ability to understand business needs and translate them into technical solutions. Preferred Experience in: ERPNext Implementation, Frappe Framework, Linux Server Administration, MariaDB / PostgreSQL, Python, REST APIs, Git / GitHub, Cloud Hosting, Backup & Disaster Recovery, Microsoft 365 / Google Workspace, Network & Security. Key Performance Indicators (KPIs): - Stability and availability of the ERPNext system. - Speed of resolving technical issues. - Percentage of support requests closed on time. - Accuracy of permissions and user management. - Success of backups and data recovery. - Reduction of recurring issues and manual work. - User satisfaction with technical support and systems. - Success of ERPNext updates and enhancements without affecting operational processes. <p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 1</li><li>Shift System: Morning only</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Valleysoft is a regional IT services provider delivering enterprise technology solutions, application development, process management, and IT support services for clients globally.<br> Working across the Information Technology and Services sector, the company supports organizations with the systems and operational expertise they rely on to run critical business processes effectively.<br> In this role, you will help maintain the stability, performance, and readiness of banking applications that support key business domains.<br> You will work closely with internal technology teams, external suppliers, and development stakeholders to support application operations, resolve issues, and contribute to the ongoing improvement of business-critical platforms.<br> Responsibilities Support Dynatrace application activities.<br> Monitor and analyze banking applications performance to enhance and support business processes for specific business domains.<br> Investigate application errors related to servers or databases using the required view access as the first layer accountable for application readiness.<br> Raise hardware or database-related issues to the concerned team.<br> Evaluate, implement, administer, and tune banking applications.<br> Manage relationships with third-party application suppliers and meet established service level agreements.<br> Coordinate with IT Architecture, Demand Management, project management, and QA teams during project planning and execution related to banking applications.<br> Implement changes related to the applications and engage other resources when needed.<br> Implement data protection and compliance policies related to banking applications and coordinate with IT Security.<br> Analyze problems related to supported banking applications and coordinate with designated vendors.<br> Cooperate with application developers on web interfaces related to different applications.<br> Coordinate with IT teams during project execution related to banking applications.<br> Support development teams during implementation and transfer business knowledge.<br> Analyze new releases of third-party applications.<br> Qualifications &amp; Experience: University Degree Holder in Computing / IT or equivalent industry experience.<br> Senior Analyst: Minimum 3-6 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment Analyst: Minimum 1-3 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment Knowledge of specific 3rd party application deployed in Bank Environment Knowledge of Business processes supported by 3rd party applications Knowledge of Supplier Management Process Requirements gathering (data and process) and application solution design Knowledge of Release and Deployment Management process Skills: Customer oriented Communication skills Creative thinking Understanding of the environment Ability to learn and innovate Teamwork player</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee and hotel staff.</p><p>Managing MIS Technology Projects</p><p>Creates and maintains MIS technology plans. Coordinates and implements communications for all new MIS applications/system installations and problem resolution. Provides project support for new MIS roll-outs/implementations. Leads project work as needed. Provides end-user support to hotel staff and business center. Writes proposals, analyses, projects, or cost-models. Provides timely, accurate, and detailed status reports as requested.</p><p>Providing MIS Technical Systems Support and Consultation</p><p>Evaluates and makes recommendations regarding technology/asset life-cycles. Foresees, identifies and ensures resolution of MIS system(s) performance problems. Certifies software applications for use at properties. Consults with properties on all aspects of information technology. Executes property disaster recovery and business continuity as it relates to technology. Responsible for property compliance with appropriate company Policy and Information Security Manual and takes action to address deficiencies. Determines solutions and implements per cluster SOPs. Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management. Reviews vendor proposals and selects appropriate vendor for local technologies/hardware. Ensures compliance to technology-related vendor contracts. Ensures properties are securing and maintaining technology assets accordance with company policies and standards. Uses knowledge to solve support issues and train/develop junior employees. Manages information technology security compliance and ensures proper implementation of security measures Manages reporting and compliance efforts for assigned area. Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance. Ensures that adequate bandwidth exists and that circuits are secured. Communicates and ensures implementation of information technology standards and best practices Provides exceptional customer service.</p><p>Forecasting and Complying within Budgets</p><p>Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements. Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals. Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges. Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.</p><p>Managing and Conducting Human Resource Activities</p><p>Maintains direct responsibility for area system managers and to their teams. Provides work direction to property-based systems technicians and managers. Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs). Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience</h2><p>2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area. OR 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.</p><p></p></section>