Job Title: System Administrator / ERPNext Administrator Job Objective: Responsible for managing, operating, and maintaining the company's technical systems, focusing on managing the ERPNext system, ensuring its stability and efficiency, supporting users, managing permissions, addressing technical issues, and contributing to system development and improvement in alignment with business needs. Responsibilities and Tasks: First: ERPNext Management - Managing and operating the ERPNext system and monitoring its performance and stability. - Setting up users, permissions, and roles within the system. - Managing Workflows, Roles, Permissions, Reports & Print Formats. - Monitoring company, branch, and user settings within ERPNext. - Supporting and developing processes related to sales, purchasing, inventory, accounts, human resources, and payroll. - Analyzing user issues within ERPNext and resolving them or coordinating with technical support. - Monitoring ERPNext updates and releases and ensuring compatibility with company systems. - Managing backups and data recovery when needed. - Coordinating with developers in case Customizations or Integrations are required. - Monitoring ERPNext integration with other systems and platforms. Second: Systems and Network Management - Managing company devices, systems, and users. - Managing user accounts, email, and permissions. - Monitoring networks, internet connectivity, and internal systems. - Managing servers and cloud systems when required. - Applying information security policies and protecting company data. - Following up on backups and ensuring data recoverability. - Monitoring system performance and handling technical faults and issues. Third: User Support - Providing technical support to company employees. - Training employees on using ERPNext and technical systems. - Preparing manuals and procedures for system usage. - Receiving technical issues and requests and following up until closure. - Identifying recurring problems and proposing solutions to reduce their occurrence. Fourth: System Development and Improvement - Studying department needs and translating them into technical requirements. - Proposing improvements to ERPNext and systems used in the company. - Contributing to process automation and reducing manual work. - Testing modifications and updates before applying them to the core system. - Documenting system settings, modifications, and integrations. Requirements and Qualifications: - Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. - Practical experience in systems and network administration. - Good experience in ERPNext, preferably practical experience in system administration rather than just usage. - Good knowledge of Frappe Framework is considered a strong plus. - Knowledge of Linux basics, SQL, Databases, Networking & Cloud Systems. - Ability to manage users, permissions, and backups. - Ability to analyze and resolve technical problems. - Knowledge of Python basics is an added advantage, especially for dealing with ERPNext customizations. - Ability to work with APIs and integration between ERPNext and other systems is an added advantage. Required Experience: 3–5 years in systems administration, with practical experience in ERPNext, preferably having participated in implementing, developing, or managing ERPNext within a company. Personal Skills: - Analytical and problem-solving skills. - Ability to work independently and take responsibility. - Good communication skills with users and various departments. - Ability to manage multiple tasks and projects simultaneously. - Attention to detail and fast response to issues. - Ability to understand business needs and translate them into technical solutions. Preferred Experience in: ERPNext Implementation, Frappe Framework, Linux Server Administration, MariaDB / PostgreSQL, Python, REST APIs, Git / GitHub, Cloud Hosting, Backup & Disaster Recovery, Microsoft 365 / Google Workspace, Network & Security. Key Performance Indicators (KPIs): - Stability and availability of the ERPNext system. - Speed of resolving technical issues. - Percentage of support requests closed on time. - Accuracy of permissions and user management. - Success of backups and data recovery. - Reduction of recurring issues and manual work. - User satisfaction with technical support and systems. - Success of ERPNext updates and enhancements without affecting operational processes.

Additional Details

• Number of Vacancies: 1
• Shift System: Morning only