وظائف موظف ملاحة في مصر

Job Summary We are looking for a Recruiter – Mass Hiring to join our People & Culture team. The role will be responsible for managing high-volume recruitment projects, sourcing and screening candidates, and ensuring hiring targets are achieved within the required timelines. Key Responsibilities Manage mass hiring and high-volume recruitment projects for multiple positions. Source candidates through Linked In, job boards, social media, databases, referrals, and other recruitment channels. Screen and shortlist candidates based on job requirements. Conduct initial phone and online interviews to assess candidates' suitability. Coordinate interviews with hiring managers and ensure an efficient recruitment process. Build and maintain a strong pipeline of qualified candidates. Follow up with candidates throughout the recruitment process and ensure a positive candidate experience. Achieve recruitment targets and meet agreed hiring timelines. Participate in recruitment campaigns, job fairs, open days, and other mass hiring activities when required. Maintain accurate recruitment trackers and candidate records. Prepare regular recruitment reports and provide updates on hiring progress. Work closely with hiring managers and internal stakeholders to understand and fulfill recruitment needs. Requirements1–4 years of experience in Recruitment / Talent Acquisition. Previous experience in mass hiring or high-volume recruitment is highly preferred. Fluent in English with excellent communication skills. Strong sourcing, screening, and interviewing skills. Excellent interpersonal and relationship-building skills. Ability to manage multiple vacancies and priorities simultaneously. Target-oriented with strong follow-up and organizational skills. Ability to work effectively in a fast-paced and high-volume recruitment environment. Good command of Microsoft Office, particularly Excel. Willingness to work in New Cairo.

Company Description<br> Covery official is a data-driven e-commerce startup specializing in phone cases and bags. Founded in February 2015, the company operates as a bootstrapped business based in Egypt. It focuses on innovative solutions and quality products. Covery official thrives on combining creative designs and functionality to cater to customer needs in the e-commerce space.<br> Role Description<br> This is a full-time on-site role for a Human Resources Generalist based in Giza. The Human Resources Generalist will handle a variety of HR-related tasks, including administering employee benefits, maintaining HR policies, managing employee records, and ensuring compliance with labor regulations. The role also involves supporting the HR team with recruitment, onboarding, and employee engagement initiatives, along with providing guidance to staff on HR policies and procedures.<br> Qualifications<br> Experience in Human Resources (HR), including understanding of HR Management and HR Policies Knowledge of Employee Benefits and Benefits Administration Strong communication and organizational skills Ability to work effectively on-site in a collaborative environment Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred Previous experience in an e-commerce or startup environment is a plus

<p><h4>Position summary</h4> <p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p> <p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Sales Executive is responsible for driving revenue growth by managing and expanding the portfolio of customers</p><br><br><p>The role focuses on customer coverage, pipeline generation, and deal execution, while collaborating with Product Owners for vendor alignment.</p><br><br><p>The Sales Executive ensures consistent business flow, customer satisfaction, and identification of new opportunities within their assigned territory or customer base.</p><br><br><p>Key Responsibilities</p><br><br><p>1. Revenue Generation &amp; Target Achievement</p><br><br><p>Own and deliver revenue targets for assigned accounts/territory</p><br><br><p>Drive volume business with a focus on consistent deal flow</p><br><br><p>Support margin objectives through disciplined pricing</p><br><br><p>2. Customer Coverage &amp; Relationship Management</p><br><br><p>Manage day-to-day relationships with assigned customers</p><br><br><p>Act as the primary point of contact for customer inquiries and requirements</p><br><br><p>Ensure high customer satisfaction and retention</p><br><br><p>Confirming customer requirements, budget, timeline, and decision-makers</p><br><br><p>Managing opportunity progression across all sales stages</p><br><br><p>Maintaining a healthy pipeline aligned with assigned targets</p><br><br><p>Ensuring accurate tracking and updates in CRM</p><br><br><p>Customer visits &amp; calls</p><br><br><p>Market mapping</p><br><br><p>Campaign follow-ups</p><br><br><p>3. Pipeline Generation</p><br><br><p>Build a healthy and continuous pipeline through.</p><br><br><p>4. Opportunity Management</p><br><br><p>Manage opportunities from:</p><br><br><p>Qualification</p><br><br><p>Proposal</p><br><br><p>Closing</p><br><br><p>Handle standard deals independently</p><br><br><p>5. Vendor &amp; Product Alignment</p><br><br><p>Work with Product Owners to:</p><br><br><p>Get pricing and quotations</p><br><br><p>Align with vendor offers and promotions</p><br><br><p>Ensure correct positioning of solutions</p><br><br><p>6. Cross-Selling &amp; Upselling</p><br><br><p>Identify opportunities to:</p><br><br><p>Introducing new products/vendors</p><br><br><p>Expand existing customer spending</p><br><br><p>Leverage internal teams to maximize account potential</p><br><br><p>7. CRM &amp; Reporting Discipline</p><br><br><p>Maintain accurate and up-to-date CRM records:</p><br><br><p>Opportunities</p><br><br><p>Forecasts</p><br><br><p>Activities</p><br><br><p>Provide regular sales forecasts and updates</p><br><br><p><strong>Qualifications</strong></p><br><br><ul><li>Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field.</li><li>2-3 years of experience in B2B sales, preferably within the IT industry.</li><li>Experience selling IT hardware, software, cloud services, or technology solutions is preferred.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Strong understanding of the sales cycle and account management practices.</li><li>Proficiency in Microsoft Office and CRM platforms.</li></ul><p><strong>Preferred Industry Experience:</strong> IT Solutions, Hardware &amp; Software Sales, System Integration, or Technology Distribution.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b><u><span>Reception</span><span>&nbsp;Agent</span></u></b><b><span>– Four Seasons Hotel Cairo at Nile Plaza, Egypt</span></b></p><br><br><br><p><b><span>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</span></b></p><br><br><p><span><span>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and</span><span>encourage</span><span>to offer phenomenal service.&nbsp;</span></span></p><br><br><p><span><span>We seek</span><span>the creative</span><span>talents that are well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept.&nbsp;</span></span></p><br><br><br><p><b><span>The Role of</span><span>Reception Agent</span><span>:</span></b></p><br><br><p><span><span>We are currently seeking the creative</span><span>talent</span><span>a Full-time talented </span><span>Reception Agent</span><span>&nbsp;that&nbsp;</span><span>is</span><span>&nbsp;well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept to join our team.&nbsp;</span></span></p><br><br><p><span><span>The&nbsp;</span><span>Reception</span><span>&nbsp;Agent is a central part of the Front Office Team whose main</span><span>objective</span><span>is to ensure our guests have a smooth arrival and departure experience</span><span>, handle all guest interactions with the highest level of professionalism and hospitality, accommodating guest special request</span><span>s whenever possible. Interactions with guests will be in person and by phone.</span></span><br></p><br><br><p><b><span>Our Ideal&nbsp;</span><span>Reception</span><span>&nbsp;Agent:</span></b></p><br><br><p><span><span>A special talent and passion for ensuring you and your team deliver the highest level of guest experience to our guests</span><span>.&nbsp;</span><span>Reading, writing and oral</span><span>proficiency</span><span>in the English language and a</span><span>bachelor</span><span>degree graduate is</span><span>a must</span><span>with 1-2 years of pervious luxury experience in related position</span><span>. </span></span></p><br><br><br><p><b><span>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</span></b></p><br><br><p><span><span>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</span></span></p><br><br><p><span><span>Excellent Training and Development opportunities&nbsp;</span></span></p><br><br><p><span><span>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.&nbsp;</span></span></p><br><br><p><span><span>Comprehensive private medical insurance, Dental/disability/life insurance&nbsp;</span></span></p><br><br><p><span><span>Retirement benefits/pension&nbsp;</span></span></p><br><br><br><p><b><span>Learn more about what it is like to work at Four Seasons - visit us:</span></b></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/FourSeasonsJobs</span></u></p><br><br><br><p><span><span>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as</span><span>much as</span><span>skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.</span><span>Ultimately, our culture breeds success, and rewards it in many different ways.</span></span><i><span>We look forward to receiving your application</span></i><b><span>!</span></b></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.<br><br><p><b><u>About The Role</u></b></p><br><br><p>Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</p><br><br><p><b><u>What Will You Do</u></b></p><br><br><p>1.The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.</p><br><br><p>2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.</p><br><br><p>3. The ability to quote and be familiar with room and rate availability for current and future dates.</p><br><br><p>4. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.</p><br><br><p>5. The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.</p><br><br><p>6. The ability to handle guest problems or complaints.</p><br><br><p><b><u>What Will You Bring</u></b></p><br><br><p>1.Written, spoken and reading proficiency in the English language.</p><br><br><p>2. Hotel experience preferred.</p><br><br><p>3. Knowledge of Front Desk tasks.</p><br><br><p>4. Opera knowledge is an advantage.</p><br><br><p>5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.</p><br><br><p>6. The ability to understand and comply with upscale luxuries Hotel operation standards.</p><br><br><p><b><u>What We Offer:&nbsp;</u></b><br>• Competitive Salary, wages, and a comprehensive benefits package</p><br><br><p>• Excellent Training and Development opportunities</p><br><br><p>• Complimentary Dry Cleaning for Employee Uniforms</p><br><br><p>• Complimentary Employee Meals</p><br><br><br><br><br><br><br><br> </div>

KEY ACCOUNTABILITIES: Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting procedures. Resolves administrative problems by analyzing information; identifying and communication solutions Provides information by answering questions and requests Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs. Manages all Mobile Services Bank Level including services and invoices. Accomplishes department and organization mission by completing related results as needed Ensures Storage of Pantry is effectively monitored to avoid overstock or under stock. Initiates and leads periodic customer satisfaction surveys to identify critical areas of improvement for General Services. Performs necessary administrative duties required for the operation of the department, including managerial oversight of department personnel and departmental budget preparation and administration. And any other assigned Tasks<br>Minimum Qualifications: University/College Degree. At least 3 Years of relevant experience.<br>Job specific Skills:Experience in Databases or CRM software Good organizational and analytical skills Ability to verify data input and correct errors Ability to manage multiple projects and initiatives simultaneously. Strong attention to details Good problem-solving skills Good Communication skills Strong writing skills<br>Generic Skills Excellent command of English language. Strong computer skills

<p><h4>Main duties</h4> <p>The main duty of a contact centre agent is to respond to communication inquiries or complaints raised by stakeholders as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The agent will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. Contact centre agent will correspond with contact centre management accordingly and comply to provide a customer-oriented service at all times.</p> <h4>Key responsibilities / What you do</h4> <ul> <li>Claims pre-certification and adjudication with compliance to established policy guidelines as well as managing and providing overall guidance about medical cases review and authorization over phone.</li> <li>Responding to queries regarding cover, claims, hospitalization, complaints.</li> <li>Commit to the department’s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS.</li> <li>Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.</li> <li>Develop extensive and sound product knowledge to provide timely and accurate information to our clients.</li> <li>Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.</li> <li>Use AI-driven training platforms to develop extensive and sound product knowledge, enabling timely and accurate information provision to clients.</li> <li>Employ AI analytics to track and enhance customer service performance, ensuring customer satisfaction and retention through personalized and efficient service.</li> <li>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</li> </ul> <h4>Key requirements / What you bring</h4> <ul> <li>Medical background is preferred.</li> <li>0 - 3 years of experience.</li> <li>Experience in a customer facing role is beneficial.</li> <li>Previous experience in call centre environment would be beneficial.</li> <li>Experience working in pressurized environment with tight deadlines.</li> <li>Strong knowledge of Microsoft Office (Excel, Word).</li> <li>High level of fluency in English is a must.</li> <li>Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.</li> <li>Experience working in pressurized environments with tight deadlines, with the ability to leverage AI tools to manage workload efficiently.</li> </ul> <h4>How we hire</h4> <p>Agency statement: Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>Key benefits / What we offer</h4> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.</p> <p>At Allianz Partners, artificial intelligence (AI) is transforming service delivery and innovation. By leveraging business intelligence and data analytics, we enhance strategic decision-making and customer experiences. Our commitment to ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while emerging technologies and generative AI drive industry leadership and new opportunities. With robust information security management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.</p> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.</p> <p>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Join us. Let's care for tomorrow.</p> <p>Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz’ company culture. One means to achieve this is a regular rotation of Allianz executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.</p></p><p></p>

English account Market: USChannel: Voice Work Location: Teleperformance "City Walk"<br>NET Salary: 20K NETOvernight allowance starting 6 pm shift (90 EGP/DAY)<br>Shifts: Rotational shifts starting from 3 PM till 4 AM (max 2 AM for females) Days off: Fixed Saturdays and Sundays- Premium Overtime in US Dollars- US National Holidays are all Off and doesn't deduct from your balance.<br>Benefits:- Transportation provided all over Cairo and Giza with different collection points, [Door to door transportation for females after 11:00 PM]. - ⁠Medical insurance [400K/year].- ⁠Social insurance.- ⁠Gym access.- Discounts in many stores all over Egypt.- ⁠VPN line allowance.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.<br>The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.<br> <br> Summary of Responsibilities<br> - Demonstrates effective, clear and professional written and oral communication.<br> - Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide<br> - Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools <br> - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues<br> - Builds Platform and business knowledge to better serve sellers<br> - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.<br> - Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.<br> - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.<br> - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.<br> - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.<br> - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.<br> <br>- 1+ years of customer service experience<br>- 1+ years of driving process improvements experience<br>- Experience with Microsoft Office products and applications<br>- Experience with Excel<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Speak, write, and read fluently in English<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Some careers have more impact than others.</span></span></p><br><br><p><span><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></span></p><br><br><br><p><span><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></span></p><br><br><p><strong><span>Why join us?&nbsp;</span></strong></p><br><br><br><p><span>Fraud Operations team in GSC Cairo is an integral part of the Credit Control Services. The Fraud Operations team deals with Fraud Prevention, Detection processes and constantly working towards combating fraud &amp; Information Risk and reduce losses for the bank. The team comprises several global processes which support the global businesses across all regions of the group. </span><span>Main Purpose pivot around close supervision, identify fraudulent activity on products serviced to protect Company assets and our customers. Initiates and/or receives contact from customers, potential victims and external parties while monitoring various queues, reports and items as part of the fraud prevention processes.</span></p><br><br><br><p><strong><span>The Opportunity: </span></strong></p><br><br><ul><li><span>To provide exceptional customer service to customers at the first point of contact involving meeting their needs in one call while seeking opportunities to extend and develop the relationship.</span></li><li><span>The role also includes gaining lucid knowledge on Scam related queries, dealing with cases where in other banks reporting fraudulent credit to HSBC customers. </span></li><li><span>Understanding the fraud risk, identifying the red flags and adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks.</span></li><li><span>Undertake meaningful unscripted conversations with customers to facilitate positive customer outcomes.</span></li><li><span>Deal with customer data ethically and in accordance with the regulatory requirements.</span></li><li><span>Contribute to the continuous improvement of HSBC by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add.</span></li><li><span>Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.</span></li><li><span>Personally contribute to an environment where colleagues want to work and where customers feel valued.</span></li><li><span>Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for customers in line with HSBC specified process and procedures.</span></li></ul><br><br><p><strong><span>What you’ll do: </span></strong></p><br><br><ul><li><span>Deal with customer’s queries in a 24/7 contact centre based environment. Ensure delivery of best in class service standards. Stay connected with fraud &amp; scam trends &amp; constantly endeavour to avoid any losses for the bank.</span></li><li><span>Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.</span></li><li><span>Resolve queries in a timely and satisfactory manner.</span></li><li><span>Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the fraud process as smoothly as possible.</span></li><li><span>Facilitate and record escalations to the Fraud Manager.</span></li><li><span>Perform against targets individually whilst contributing to the overall productivity of the team.</span></li></ul><br><br><p><strong><span>What you will need to succeed in the role:</span></strong></p><br><br><br><ul><li><span>Decision making based on experience, judgment and Fraud Operations process knowledge.</span></li><li><span>Knowledge of, and experience in problem solving techniques </span></li><li><span>Ability to speak, understand and communicate fluently.</span></li><li><span>Ability to write business letters and reports.</span></li><li><span>Excellent email conversational / telephone skills. </span></li><li><span>Ability to learn quickly, retain and transfer knowledge appropriately.</span></li><li><span>Ability to understand and interpret numeric data.</span></li><li><span>Flexibility to work 24 / 7 working environment in line with business requirements.</span></li><li><span>Ability to meet tight deadlines.</span></li><li><span>Ability to build rapport with and relate to a wider range of people.</span></li><li><span>Good MS Office Skills (Excel, PowerPoint, Word)</span></li></ul><br><br><p><strong><span>What additional skills will be good to have?</span></strong></p><br><br><ul><li><span>Ensure quality and productivity standards are maintained.</span></li><li><span>Ability to understand and interpret numeric data.</span></li><li><span>Ability to multi task and work under pressure.</span></li><li><span>All applicants must have a minimum performance rating of good.</span></li><li><span>Strong communication &amp; time management skills are required.</span></li><li><span>Ability to communicate through emails.</span></li></ul><br><br><p><strong><span>Principal responsibilities</span></strong></p><br><br><ul><li><span>Deal with customer’s queries in a 24/7 contact centre based environment. Ensure delivery of best in class service standards. Stay connected with fraud &amp; scam trends &amp; constantly endeavour to avoid any losses for the bank.</span></li><li><span>Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.</span></li><li><span>Resolve queries in a timely and satisfactory manner.</span></li><li><span>Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the fraud process as smoothly as possible.</span></li><li><span>Facilitate and record escalations to the Fraud Manager.</span></li><li><span>Perform against targets individually whilst contributing to the overall productivity of the team.</span></li></ul><br><br><p><strong><span>Requirements</span></strong></p><br><br><ul><li><span>Decision making based on experience, judgment and Fraud Operations process knowledge.</span></li><li><span>Knowledge of, and experience in problem solving techniques </span></li><li><span>Ability to speak, understand and communicate fluently.</span></li><li><span>Ability to write business letters and reports.</span></li><li><span>Excellent email conversational / telephone skills. </span></li><li><span>Ability to learn quickly, retain and transfer knowledge appropriately.</span></li><li><span>Ability to understand and interpret numeric data.</span></li><li><span>Flexibility to work 24 / 7 working environment in line with business requirements.</span></li><li><span>Ability to meet tight deadlines.</span></li><li><span>Ability to build rapport with and relate to a wider range of people.</span></li><li><span>Good MS Office Skills (Excel, PowerPoint, Word)</span></li></ul><br><br><br><p><span><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span></span></p><br><br><br><p><span><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></span></p><br><br><br><p><span><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></span></p><br><br><br><br> </div>

e& CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).<br>Job requirements: . Grad of any major . Very good up to Excellent English speakers (B2/B1+). Flexibility with rotational shifts <br>Job Benefits:. Salary up to 19000 net Up to 700 AED commission. Cola increase from the joining date (20%).career path (insource). Social and medical insurance . Free VPN line. Salary annual increase .bonus program (3k eg).chance for promoted after 6 months. Unlimited commission . Referral program (6k eg). Opportunity To travel To UAE <br>Location:Maadi, Degla Square (No transportation provided)

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The English Service Desk Representative is responsible for providing customer support and technical assistance to users in a English-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</p><p><strong>What You ll Be Doing</strong></p><p><strong>Core Responsibilities</strong></p><ul><li>Provide English-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</li><li>Document and track all customer interactions and resolutions accurately in the ticketing system.</li><li>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</li><li>Follow established procedures for incident management, problem management, and service request fulfillment.</li><li>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</li><li>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</li><li>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</li><li>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</li><li>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</li><li>Continuously develop and enhance technical skills and knowledge through training and self-learning.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience &amp; Qualification.</strong></p><ul><li>Fluent in English, both written and verbal communication skills.</li><li>Previous experience in a customer support or service desk role, preferably in a technical support environment.</li><li>Ability to analyze and resolve technical issues independently or through collaboration.</li><li>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</li><li>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</li><li>Strong organizational skills, attention to detail, and the ability to multitask effectively.</li><li>Flexibility to work in shifts, including weekends and holidays, as per business needs.</li></ul><p><strong>Skills, Knowledge &amp; Abilities</strong></p><ul><li>Strong problem-solving and troubleshooting skills</li><li>Adaptability.</li><li>Self-learning.</li><li>Critical thinking.</li><li>Problem-solving.</li><li>Attention to detail.</li><li>Communication and teamwork.</li></ul><p><strong>Performance Standards</strong></p><ul><li>Response Time.</li><li>First Contact Resolution.</li><li>Customer Satisfaction.</li><li>Ticket Documentation and Management.</li><li>Technical Knowledge.</li><li>Language Proficiency.</li><li>Incident Resolution Time.</li><li>Quality of Service.</li><li>Knowledge Sharing.</li><li>Professionalism and Collaboration.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><br> </div> <div> Job Description <p>* Is responsible for the cleaning of all public areas, rooms, corridors, personnel changing rooms, restaurants, toilets in the lobby and public areas, and all administrative offices.</p> <p>* When necessary, clean the rooms or floor corridors.</p> <p>* Clean all of the hotel windows.</p> <p>* Clean the carpets and mop the floors.</p> <p>* Clean and treat the marble surfaces.</p> <p>* Wipe the walls and ceilings and carry and arrange furniture.</p> <p>* Vacuum and dust the curtains.</p> <p>* Clean the chairs and carpets.</p> <p>* Ensure maintenance and cleaning of the devices used in the public area, learn how to use these devices and use them.</p> <p>* Carry material that the Housekeeping Department needs from the storage house or warehouse.</p> <p>* Empty the garbage in the general areas.</p> <p>* When necessary, make up rooms.</p> <p>* Immediately hand over any lost and found items to the Housekeeping Office.</p> <p>* Immediately report any suspicious persons or packages etc. to senior managers for security purposes.</p> <p>* Public area attendant working in the restaurants, bars, room and ballrooms are responsible for vacuuming, shampooing and window cleaning.</p> <p>* Responsible for cleaning and wiping all of the windows at the hotel.</p> <p>* Is familiar with security and protection methods.</p> <p>* Attend vocational training.</p> <p>* Is clean, friendly, and hygienic.</p> <p>* Perform all tasks assigned by seniors.</p> <p>* Take part in the Emergency Response Teams.</p> <p>* Responsible for reporting all breakdowns identified in his/her section to seniors.</p> <p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p> <p>* Carry out all responsibilities related to the quality management systems implemented at the facilities.</p> <p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> </div> <div> Qualifications <p>* Education: At least a high school or vocational diploma.</p> <p>* Experience: Can learn the job in a few months and enhance knowledge in one year.</p> <p>* Foreign Language: Not expected. Courses and Training: Not expected.</p> <p>* Computer Literacy: Not required.</p> <p>* Skills: Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Expected to use basic tools and devices related to the job.</p> </div> <div></div></div></section>