وظائف مطورى واجهة مستخدم - البحر الأحمر مصر

<ul><li>Work with owner and designer/architect to develop scope of work and design documents based on brand property improvement plans and field conditions.</li><li>Perform material and FF&amp;E take offs for procurement department purchasing.</li><li>Prepare RFP documents for bid solicitation from contractors and sub-contractors.</li><li>Organize, schedule and lead pre-construction meetings for upcoming projects.</li><li>Prepare Project schedule/timelines considering property available room counts, contractor availability/capability and materials and FF&amp;E delivery schedules.</li><li>Maintain positive relationships with owner, contractors, &amp; property management.</li><li>Interact with property management and contractor’s superintendent to maintain project schedule and budget from start to completion of projects.</li><li>Establish project plan, manage progress and provide owner with timely updates on project.</li><li>Act as intermediary between field personnel and architect/designer in the resolution of project issues via management of the RFI process.</li><li>Facilitate project logistics at property for materials receiving/handling and timely disposal of project wastes and recycled materials.</li><li>Perform project punch inspections when necessary, oversee change order process and manage other project accounting functions working directly with accounts payable department.</li><li>Coordinate with local jurisdiction inspectors and utility company representatives to obtain permits and ensure compliance with all codes and requirements.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b style="font-size: 11px;">What You Will Do</b></p><p> </p> <p>As Guest Services Manager, you will:</p> <ul> <li> <p>Lead daily operations of the Guest Services team (Front Desk, Concierge, Bell/Door Attendants, and Guest Relations).</p> </li> <li> <p>Ensure a seamless arrival and departure experience, reflecting Four Seasons service excellence.</p> </li> <li> <p>Anticipate guest needs and personalize service to create memorable stays.</p> </li> <li> <p>Resolve guest challenges with professionalism, empathy, and swift service recovery.</p> </li> <li> <p>Coordinate with Housekeeping, Engineering, F&amp;B, and other departments for flawless operations.</p> </li> <li> <p>Supervise and train the Guest Services team, fostering a culture of service excellence.</p> </li> <li> <p>Monitor team productivity, guest feedback, and service standards to continuously improve.</p> </li> <li> <p>Support recruitment, onboarding, and training during the pre-opening phase.</p> </li> <li> <p>Ensure compliance with health, safety, and sustainability protocols.</p> </li> </ul> <p> </p> <b>What You Bring</b> <ul> <li> <p>Proven experience as a Guest Services Manager or Assistant Manager in a luxury hotel or resort.</p> </li> <li> <p>Strong leadership, training, and operational management skills.</p> </li> <li> <p>Passion for creating personalized guest experiences.</p> </li> <li> <p>Pre-opening experience is a strong advantage.</p> </li> <li> <p>Fluency in English is required; Arabic is an asset.</p> </li> <li> <p>Eligible to work in Saudi Arabia.</p> </li> </ul> <p> </p> <b>Knowledge &amp; Skills</b> <ul> <li> <p>Bachelor s degree in Hospitality Management or related field preferred.</p> </li> <li> <p>Minimum 2 3 years of leadership experience in Guest Services/Front Office in a 5-star hotel or resort.</p> </li> <li> <p>Familiarity with Opera or similar PMS systems.</p> </li> <li> <p>Excellent organizational, problem-solving, and time management skills.</p> </li> <li> <p>Strong communication skills with the ability to lead a multicultural team.</p> </li> </ul> <p> </p> <b>What We Offer</b> <ul> <li> <p>Competitive tax-free salary.</p> </li> <li> <p>Housing and transportation provided.</p> </li> <li> <p>30 days annual vacation plus public holidays.</p> </li> <li> <p>Paid home leave flights.</p> </li> <li> <p>Complimentary meals and uniform cleaning.</p> </li> <li> <p>Medical and life insurance.</p> </li> <li> <p>Worldwide complimentary stays with Four Seasons.</p> </li> <li> <p>Career growth and development opportunities.</p> </li> </ul> <p> </p> <b>Schedule &amp; Hours</b> <p>Full-time role.</p> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<ul><li><p>تدريب الطلاب على دورة الضيف الكاملة: الحجوزات، إجراءات الوصول والمغادرة، وخدمات الكونسيرج.</p></li><li><p>تعليم تميّز خدمة العملاء، ومعالجة الشكاوى بشكل مهني، وزيادة المبيعات.</p></li><li><p>تقديم دروس في الإنجليزية الفندقية والمصطلحات الأساسية للفنادق.</p></li><li><p>توفير تدريب عملي على أنظمة إدارة الفنادق (PMS) مثل Opera أو Fidelio أو ما يعادله.</p></li></ul><p></p><p><strong>المتطلبات</strong></p><ul><li><p>درجة البكالوريوس في إدارة الفنادق/الضيافة أو السياحة.</p></li><li><p>سنة واحدة فما فوق من الخبرة العملية في عمليات المكتب الأمامي.</p></li><li><p>معرفة عملية عميقة على الأقل بنظام PMS رئيسي واحد &#40;<strong>Opera / Fidelio</strong>&#41;.</p></li><li><p>لغة إنجليزية بالشكل الممتاز مع عقلية خدمة عملاء قوية.</p></li><li><p>معايير مهنية ونظافة شخصية بدقة عالية.</p></li></ul><p></p>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p><br></p><p> </p> <p> </p> <p> <b>ما ستفعله</b> </p> <ul> <li>قيادة وإدارة عمليات المطبخ في مطعم توقيعي، مع ضمان التفوق والاتساق في الطهي.</li> <li>التخطيط والتنظيم والإشراف على إعداد الطعام يومياً، وتقديمه، ومراقبة الجودة.</li> <li>تطوير وتنفيذ أنظمة تشغيلية لتسريع عمليات المطبخ وإدارة المخزون بشكل فعال.</li> <li>التعاون مع مدير المطعم وفريق الخدمة لتنسيق خدمة سلسة أمامية وخلفية.</li> <li>التأكد من الامتثال لجميع اللوائح الصحية والنظافة والسلامة.</li> <li>تدريب، وتوجيه، وإلهام طاقم المطبخ للحفاظ على الأداء العالي والتناسق وروح الفريق.</li> <li>إدارة التحكم في التكاليف وميزانيات المطبخ مع الالتزام بمعايير جودة وتقديم الطعام.</li> <li>دعم تنسيق الأحداث الخاصة والوظائف وتطوير القائمة الموسمية ضمن المطعم.</li> </ul> <p> </p> <p> <b>ما ستجلبه</b> </p> <ul> <li>درجة في إدارة الفنادق/المطاعم، فنون الطهي، أو خبرة عمل معادلة.</li> <li>2-3 سنوات من الخبرة كـ Chef de Cuisine أو sous chef قوي في مطعم تخصصي ضمن فندق فاخر أو إعداد تناول طعام راقي.</li> <li>مهارات قيادية قوية وإدارة مطبخ.</li> <li>إتقان اللغة الإنجليزية، كتابة وتحدثاً.</li> <li>إجادة أنظمة المطبخ وعمليات الحاسوب الأساسية.</li> </ul> <p> </p> <p> <b>ما نقدمه</b> </p> <ul> <li>راتب تنافسي في بيئة خالية من الضرائب</li> <li>الإسكان مـقدم من الفندق.</li> <li>النقل مـقدم من الفندق.</li> <li>30 يوم إجازة سنوياً</li> <li>10 أيام عطل عامة سنوياً</li> <li>تذاكر إجازة منزل مدفوعة</li> <li>وجبات موظفين مجانية</li> <li>تأمين صحي وحياة</li> <li>غسيل/تنظيف جاف لزي العمل</li> <li>برنامج مساعدة الموظفين</li> <li>إقامة مجانية في فنادق ومنتجعات Four Seasons حول العالم</li> <li>فرص النمو والتطور</li> </ul> <p> </p> <p> <b>الجدول والساعات</b> </p> <p> وظيفة بدوام كامل. يلزم المرونة للعمل في الصباح الباكر، المساء، عطلات نهاية الأسبوع والعطل، وفقاً لاحتياجات العمل.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p> </p> <p> </p> The Role of the Guest Experience Assistant Manager <p>As Guest Experience Assistant Manager, you will play an integral role within the Guest Experience team, ensuring every guest is cared for from arrival to departure. As part of the first and last impression of the resort, this high-profile department carries a special responsibility in delivering exceptional and personalized luxury experiences in line with Four Seasons standards.</p> <p>You will respond to a wide variety of guest requests by accurately assessing guest needs and preferences while adding thoughtful personal touches to maximize guest satisfaction. This role requires a strong passion for service excellence, attention to detail, and the ability to anticipate guest expectations while maintaining the highest levels of professionalism and hospitality.</p> <p>Handling all guest interactions with warmth, professionalism, and genuine care, you will accommodate special requests whenever possible, resolve guest concerns efficiently, and assist guests with inquiries related to resort services, operating hours, resort experiences, transportation, dining reservations, and local recommendations. Guest interactions will take place both in person and over the phone, requiring excellent communication and interpersonal skills.</p> <p> </p> Four Seasons Resort Red Sea at Shura Island <p>Located on the stunning Shura Island, part of the visionary Red Sea destination on the western coast of Saudi Arabia, Four Seasons Resort Red Sea offers an ultra-luxury hospitality experience surrounded by pristine beaches, crystal-clear waters, and breathtaking natural beauty.</p> <p>The resort combines world-class luxury with exceptional personalized service, offering guests unforgettable experiences through elegant accommodations, elevated dining concepts, wellness facilities, and curated resort experiences that reflect the renowned Four Seasons service culture.</p> Area of Responsibility Rooms Division &amp; Guest Experience <ul> <li>Ensure exceptional guest experiences throughout all stages of the guest journey.</li> <li>Handle guest requests, concerns, and special arrangements promptly and professionally.</li> <li>Coordinate closely with Front Office, Concierge, Housekeeping, and other operational departments to ensure seamless service delivery.</li> <li>Support VIP arrivals, special occasions, and personalized guest experiences.</li> <li>Maintain strong knowledge of resort facilities, services, and experiences to confidently assist guests.</li> <li>Monitor guest satisfaction and contribute to service recovery efforts when needed.</li> </ul> <p> </p> Guest Relations <ul> <li>Build meaningful relationships with guests through personalized and engaging interactions.</li> <li>Anticipate guest needs and exceed expectations through proactive service.</li> <li>Ensure all guest communications are handled accurately and efficiently.</li> <li>Promote Four Seasons culture and service standards at all times.</li> </ul> <p> </p> Knowledge and Skills <ul> <li>Bachelor s degree preferred, ideally in Hospitality Management.</li> <li>Minimum 2 years of experience within Rooms Division or Guest Experience operations in a luxury hotel or resort environment.</li> <li>Engaging personality with strong interpersonal and communication skills.</li> <li>Strong problem-solving abilities and ability to remain calm under pressure.</li> <li>Proficiency in Opera PMS preferred.</li> <li>Strong organizational and multitasking skills.</li> <li>Excellent verbal and written communication skills in English; Arabic is an advantage.</li> <li>Passion for luxury hospitality and personalized guest service.</li> </ul> <p> </p> Saudization Opportunity <p>In line with Saudi Vision 2030, Saudi Nationals are strongly encouraged to apply. Four Seasons Resort Red Sea at Shura Island is committed to developing local talent through exceptional career growth and learning opportunities within luxury hospitality.</p> <p> </p> What to Expect <ul> <li>Competitive Net Salary in a Tax-Free Environment</li> <li>Housing provided</li> <li>Transportation provided</li> <li>30 Days Vacation</li> <li>10 Public Holidays per Year</li> <li>Paid Home Leave Tickets</li> <li>Complimentary Employee Meals</li> <li>Medical Insurance</li> <li>Life Insurance</li> <li>Employee Assistance Program</li> <li>Worldwide Complimentary Room Nights with Four Seasons</li> <li>Laundry/Dry Cleaning Provided for Work Attire</li> <li>Growth &amp; Development Opportunities</li> </ul> <p> </p> <p> </p> <p> </p> <p> </p></div></section>