وظائف موظف حجز تذاكر طيران - دمياط مصر

<strong>Company Description</strong> (Not currently employed full-time) is seeking opportunities to contribute to a tourism-focused organization that values customer-centric service and professional client relationship management. The aim is to support companies that prioritize high-quality customer experiences, clear communication, and efficient problem-solving. This profile is oriented toward dynamic tourism environments where visitors and clients expect responsive support and reliable information. The focus is on joining teams that encourage continuous learning, collaboration, and growth in the field of customer care and client relations.<br><strong>Role Description</strong> The خدمة عملاء سياحية ومسؤولة علاقات عملاء role is a full-time, on-site position based in Damietta. The role involves responding to customer inquiries about tourism services, bookings, and itineraries via phone, in person, and digital channels, while maintaining professional and courteous communication. Daily tasks include assisting clients with reservations and changes, providing detailed information about travel options, handling complaints, and ensuring issues are resolved promptly to enhance overall customer satisfaction. The role also includes building and maintaining strong relationships with clients, following up on their feedback, coordinating with internal teams to meet customer needs, and documenting interactions to support continuous improvement. The position requires consistent adherence to company policies, service standards, and tourism regulations.<br><strong>Qualifications<br></strong> <ul><li>Strong customer-focused skills, including Customer Support and Customer Service, with a commitment to responsive and respectful interactions.</li><li>Experience in enhancing Customer Satisfaction and Customer Experience through attentive listening, problem-solving, and follow-up.</li><li>Professional Phone Etiquette and clear communication skills across multiple channels (phone, email, in-person).</li><li>Ability to work on-site in Damietta, manage time effectively, and handle multiple customer requests in a fast-paced tourism environment.</li><li>Good command of Arabic and working proficiency in English or other relevant languages used in tourism is an advantage.</li><li>Basic knowledge of tourism services, reservations, and travel processes; prior experience in hospitality or tourism customer care is preferred.</li><li>Strong interpersonal skills, teamwork orientation, and a positive, solutions-driven approach when dealing with customer concerns.</li><li>Comfort with using computers and common office software; familiarity with CRM or booking systems is a plus.</li></ul>

Company Description<br><br>Portaluna, a Morgans Originals Hotel<br><br>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br><br>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.<br><br>Job Description<br><br> Greet guests warmly upon arrival and ensure a smooth check-in process. Check guests in and out according to hotel policies, including handling payment and issuing room keys. Assist with special requests, upgrades, and room assignments based on availability. Provide guests with information about hotel facilities, amenities, and local attractions. Handle requests for services such as transportation, wake-up calls, and dining reservations. Resolve guest complaints or issues promptly and escalate to management when necessary. Maintain communication with housekeeping, maintenance, and other departments to ensure guest needs are met. Answer phones, emails, and other communications in a professional manner. Maintain accurate records of charges and payments. Handle cash, credit card transactions, and provide change or receipts as necessary. Update guest information in the hotel management system. Monitor hotel security by ensuring that guests’ identities are verified during check-in. Ensure that all guest-related safety protocols and procedures are followed. Upsell hotel services, amenities, and packages to enhance guest satisfaction and revenue. Maintain open communication with guests, ensuring all questions are answered and concerns addressed. Conduct courtesy calls to in-house guests and maintain records. Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. <br><br>Qualifications<br><br>Abilities/Key Competencies/Skills<br><br>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.<br><br>Leading Myself<br><br> Positive Orientation Operational Decision Making Self-Development & Management<br><br>Leading Others<br><br> Developing an Empowered Team Leading an Engaged and Diverse Team Communication<br><br>Leading the Business<br><br> Advocating Guest Passion Business Planning and Analysis Business Improvement and Change<br><br>Experience/Certificates/Education<br><br> 2 years minimum experience in a similar capacity within a luxury hospitality environment. Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. Proficient in English language (verbal & written), Russian language proficiency is an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Must be flexible in terms of working hours. A hospitality diploma is an asset. Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended. Must have the ability to handle cash effectively and accurately.