وظائف Active Directory

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and maintain the company's IT infrastructure, including physical and virtual servers (VMware), storage, and network systems. Administer and monitor SQL Server databases to ensure performance, availability, and data integrity. Manage backup and disaster recovery solutions to ensure business continuity. Configure and troubleshoot network infrastructure, including switches, routers, VLANs, and wireless access points. Manage Active Directory, user accounts, access permissions, and Microsoft Dynamics environment. Implement IT security best practices and provide advanced technical support when needed.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Minimum 5 years of experience as a Systems &amp; Infrastructure Administrator, System Administrator, or a similar role.</li><li>Strong hands-on experience with Windows Server, VMware, SQL Server, Active Directory, and Microsoft Dynamics.</li><li>Good understanding of networking concepts, backup &amp; disaster recovery, and IT security.</li><li>Good to Very Good English communication skills.</li><li>Strong troubleshooting, analytical, and problem-solving skills.</li></ul><p></p></section>

About the Role We are looking for a highly skilled Senior Microsoft Identity Engineer to join our team and support enterprise identity, access management, and cloud security services across global environments. In this role, you will be responsible for managing and supporting Microsoft Entra ID, Active Directory, Entra Connect, and Office 365 services while ensuring high availability, security, and operational excellence. You will play a key role in maintaining identity infrastructure, troubleshooting complex technical issues, supporting cloud transformation initiatives, and driving continuous service improvements. The ideal candidate is a hands-on technical expert with strong problem-solving skills, a customer-focused mindset, and experience working in enterprise or managed services environments.<br>Job Responsibilities Administer and support Microsoft Entra ID (Azure AD), Active Directory, Entra Connect, and Microsoft 365 environments. Manage and maintain hybrid identity solutions across cloud and on-premises infrastructure. Configure, support, and troubleshoot Active Directory Domain Controllers, Group Policies (GPOs), and Windows Server environments. Implement and maintain identity and access management (IAM) solutions, including user lifecycle management, access provisioning, and authentication services. Configure and support Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, and other identity security controls. Monitor, maintain, and improve the security posture of identity and cloud environments. Troubleshoot and resolve complex issues related to Active Directory, DNS, LDAP, Azure services, and load balancing technologies. Perform performance analysis, capacity planning, and configuration management activities. Ensure compliance with operational procedures, security standards, and service management processes. Maintain end-to-end ownership of supported services and ensure agreed service levels (SLAs) are consistently achieved. Deliver project tasks and operational activities on time and with high quality. Develop and maintain technical documentation, operational procedures, and knowledge base articles. Collaborate with infrastructure, cloud, and security teams to implement best practices and continuous improvement initiatives. Conduct root cause analysis for recurring incidents and implement preventive measures. Contribute to automation and operational efficiency improvements where applicable. Job Requirements Bachelor's degree in computer science, Information Technology, Engineering, or a related field.3–5+ years of hands-on experience supporting Microsoft Entra ID and Azure Security environments. Strong hands-on experience with:Microsoft Entra ID (Azure AD) Active Directory Entra Connect (Azure AD Connect) Windows Server Administration Group Policy Management (GPO) Microsoft 365 Administration Solid experience with Azure cloud platforms and hybrid identity solutions. Hands-on experience configuring and managing Active Directory Domain Controllers. Good knowledge of DNS, LDAP, and Load Balancing technologies. Strong understanding of Identity and Access Management (IAM) concepts and user lifecycle management. Experience implementing and supporting security controls within enterprise environments. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication, collaboration, and stakeholder management skills. Ability to work independently and manage complex technical challenges. Preferred Qualifications Experience with Conditional Access, MFA, SSO, Identity Governance, or Privileged Identity Management (PIM). Knowledge of Power Shell scripting and automation. Familiarity with ITIL processes and/or Agile methodologies. Microsoft certifications related to Azure, Entra ID, Security, or Microsoft 365. Experience working within enterprise-scale or managed services environments. Key Competencies Customer-focused mindset Strong ownership and accountability Ability to work in fast-paced environments Excellent organizational and time management skills Continuous learning mindset Strong attention to detail and security best practices

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span>WE’RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!</span></span></b><br><span><span>Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.</span></span><br></span><ul><li><span><span><span>Client in 190+ countries</span></span></span></li><li><span><span><span>6000+ Engineers</span></span></span></li><li><span><span><span>200+ Enterprise Clients</span></span></span></li></ul><span><span>We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.</span></span><br><span><span>Work Location:&nbsp;</span></span><span><span><span>Southern Business District,Cairo Festival City, Road 90,Fifth Settlement, New Cairo City, Egypt</span></span></span><br><span><span>What You Will Do:</span></span><ul><li><span><span>Provide end-user deskside and onsite IT support by diagnosing and resolving hardware, software, operating system, printer, and connectivity issues across desktops, laptops, workstations, handheld devices, and peripherals. This includes Windows installation, troubleshooting, MS Office support, mobile device support (iOS/Android), and ensuring minimal disruption to business operations.</span></span></li><li><span><span>Deliver hands-and-feet (smart hands) support for network and datacenter equipment by assisting remote teams with device installations, cabling, patching, hardware replacements, rack and stack activities, equipment health checks, troubleshooting connectivity issues, and providing detailed updates during incident resolution and maintenance activities.</span></span></li><li><span><span>Manage user administration and deployment activities, including Active Directory account creation, mailbox and distribution list management, SCCM deployments, Windows image builds, remote support using tools such as Bomgar, WebEx, and Remote Desktop, while also supporting conference room AV equipment and maintaining excellent customer service standards.</span></span></li></ul><br><span>Requirements<span><span>What You Need:<br></span></span></span><ul><li><span><span>Strong hands-on experience with </span></span><b><span><span>Windows 7/10/11 installation, configuration, troubleshooting, and desktop support</span></span></b><span><span>, including hardware diagnostics, driver management, OS imaging, software deployment, and performance optimization.<br></span></span></li><li><span><span>Proven experience providing </span></span><b><span><span>Smart Hands / Hands &amp; Feet support for Network and Datacenter equipment</span></span></b><span><span>, including cabling, patching, rack and stack activities, hardware replacement, connectivity troubleshooting, and supporting switches, routers, firewalls, and server infrastructure.<br></span></span></li><li><span><span>Proficiency in </span></span><b><span><span>Microsoft technologies</span></span></b><span><span>, including Active Directory user administration, Exchange mailbox management, SCCM deployments, Windows image creation, Microsoft Office troubleshooting (Outlook, Word, Excel, PowerPoint), and remote support tools such as Bomgar, WebEx, and Remote Desktop.<br></span></span></li></ul><br><br><br><br><br><span>Benefits<span><span><span>Why Join Us?</span></span></span></span><p><span><span><span><span><span><span><span><span><span>At Excis, your work matters. You'll be part of a hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.</span></span></span></span></span></span></span></span></span></p><br><p><span><span><span><span><span><span><span><span><span>Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!</span></span></span></span></span></span></span></span></span></p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <br> <br> <br> <strong>Key Responsibilities:</strong> <ul> <li>Provide first/second level contact and problem resolution for customer issues.</li> <li>Work with Third Party Vendors to remediate complex AV issues as needed.</li> <li>Provide timely communication on issue status and resolution.</li> <li>Maintain ticket updates for all reported incidents.</li> <li>Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li> <li>Should have basic knowledge of Mac operating system, to support Apple pc users.</li> <li>Install, upgrade, support and troubleshoot for printers, computer hardware.</li> <li>Performs general preventative maintenance tasks on computers, laptops, printers.</li> <li>Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li> <li>Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li> </ul> Requirements<br> <ul> <li> Bachelor Degree or equivalent in Computer Science or related field.</li> <li> Minimum of 18 months years of IT experience.</li> <li>Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.</li> <li>Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.</li> <li>Proven analytical, troubleshooting and problem- solving skills.</li> <li>Proven ability to multi-task, effectively determine priorities and meet SLA s.</li> <li>Excellent communication relationship-building and internal customer service skills</li> <li>Adaptable and flexible in a fast-changing industry and work environment.</li> </ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Bachelor Degree or equivalent in Computer Science or related field. Minimum of 18 months years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem- solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA s. Excellent communication relationship-building and internal customer service skills Adaptable and flexible in a fast-changing industry and work environment.</p></section>

We're Hiring: IT Service Desk We're looking for experienced IT Service Desk professionals to join our team!<br>Requirements:• 2–5 years of experience in an IT Service Desk or IT Support environment• English level: B1 or above• Bachelor's degree.• Windows Operating Systems and desktop support• Active Directory (AD)• Azure Entra ID• Microsoft 365• Intune• Tanium• Familiarity with IT ticketing systems and incident management• Experience in enterprise IT environments• ITIL knowledge and relevant certifications (Comp TIA A+, Network+, Microsoft, or CCNA) are a plus<br>Key Responsibilities:• Provide first-line technical support via phone and email• Troubleshoot hardware, software, and user access issues• Manage and resolve incidents through the ticketing system• Escalate complex issues when needed• Support Active Directory user accounts, security groups, and access management• Document resolutions and maintain accurate ticket records• Ensure SLA compliance and deliver excellent end-user support<br>Location: Katameya, Cairo

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>WE’RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!</b> <br><br>Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.<br></span><ul><li><span>Client in 190+ countries<br></span></li><li><span>6000+ Engineers<br></span></li><li><span>200+ Enterprise Clients<br></span></li></ul>We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<br><br><b>Key Responsibilities:</b> <br><br><ul><li><span>Install and maintain desktop hardware/software (Windows, Office 365)<br></span></li><li><span>Troubleshoot issues via helpdesk ticketing systems<br></span></li><li><span>Manage user accounts in Active Directory<br></span></li><li><span>Support mobile devices (iOS/Android)<br></span></li><li><span>Ensure security with anti-virus and encryption tools<br></span></li></ul><br><span>Requirements</span><ul><li><span>Bachelor's in Computer Science or related field <br></span></li><li><span>CompTIA A+ or MCP certification preferred<br></span></li><li><span>Experience with Windows, Active Directory, and hardware troubleshooting<br></span></li><li><span>Strong problem-solving and customer service skills<br></span></li><li><span>Professional and willing to learn<br></span></li></ul><br><span>Benefits<b>Why Join Us?</b> <br><br>At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.<br><br>Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!<br><br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Muller's Solutions is seeking a highly skilled Integration/Infrastructure Specialist (MID Server, GCP, SSO) to join our team and support enterprise integration and infrastructure initiatives within the ServiceNow ecosystem.<br> The ideal candidate will possess strong expertise in ServiceNow integrations, MID Server administration, Google Cloud Platform (GCP), and Single Sign-On (SSO) technologies to ensure secure, reliable, and scalable platform connectivity.<br> Key Responsibilities: Design, implement, and maintain integrations between ServiceNow and external systems.<br> Install, configure, upgrade, and troubleshoot ServiceNow MID Servers.<br> Monitor and ensure the health, performance, and availability of MID Servers across environments.<br> Design and support secure authentication and authorization mechanisms, including SSO implementations.<br> Configure and maintain identity federation solutions using SAML 2.<br>0, OAuth 2.<br>0, OpenID Connect (OIDC), and LDAP/Active Directory.<br> Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies.<br> Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange.<br> Support ServiceNow Discovery, Orchestration, and Cloud integrations utilizing MID Servers.<br> Manage and support integrations with Google Cloud Platform (GCP) services.<br> Troubleshoot integration and infrastructure-related issues and perform root cause analysis.<br> Ensure compliance with security, governance, and infrastructure standards.<br> Create and maintain technical documentation, architecture diagrams, and operational procedures.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 5+ years of experience in integration and infrastructure support within enterprise environments.<br> Hands-on experience with ServiceNow MID Server installation, configuration, and administration.<br> Strong knowledge of Google Cloud Platform (GCP) services and infrastructure.<br> Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OIDC.<br> Strong understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancers.<br> Experience developing and troubleshooting REST and SOAP API integrations.<br> Experience with LDAP, Active Directory, and identity management solutions.<br> Knowledge of scripting languages such as JavaScript, PowerShell, Python, or Shell scripting.<br> Strong analytical, troubleshooting, and problem-solving skills.<br> Preferred Qualifications: ServiceNow Certified System Administrator (CSA).<br> Experience with ServiceNow Integration Hub and Discovery.<br> Google Cloud certifications (e.<br>g., Associate Cloud Engineer, Professional Cloud Architect) are a plus.<br> Experience with cloud security and identity/access management concepts.<br> Familiarity with DevOps and CI/CD practices.<br> Experience working in Agile/Scrum environments.<br> Key Skills: ServiceNow MID Server Google Cloud Platform (GCP) Single Sign-On (SSO) SAML 2.<br>0, OAuth 2.<br>0, OpenID Connect (OIDC) REST/SOAP APIs Integration Hub LDAP &amp; Active Directory Networking &amp; Security Troubleshooting &amp; Root Cause Analysis ServiceNow Discovery &amp; Orchestration</span> </div>

Muller's Solutions is seeking a highly skilled Integration/Infrastructure Specialist (MID Server, GCP, SSO) to join our team and support enterprise integration and infrastructure initiatives within the Service Now ecosystem. The ideal candidate will possess strong expertise in Service Now integrations, MID Server administration, Google Cloud Platform (GCP), and Single Sign-On (SSO) technologies to ensure secure, reliable, and scalable platform connectivity.<br><br>Key Responsibilities:<br><br> Design, implement, and maintain integrations between Service Now and external systems. Install, configure, upgrade, and troubleshoot Service Now MID Servers. Monitor and ensure the health, performance, and availability of MID Servers across environments. Design and support secure authentication and authorization mechanisms, including SSO implementations. Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, Open ID Connect (OIDC), and LDAP/Active Directory. Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies. Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange. Support Service Now Discovery, Orchestration, and Cloud integrations utilizing MID Servers. Manage and support integrations with Google Cloud Platform (GCP) services. Troubleshoot integration and infrastructure-related issues and perform root cause analysis. Ensure compliance with security, governance, and infrastructure standards. Create and maintain technical documentation, architecture diagrams, and operational procedures. <br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in integration and infrastructure support within enterprise environments. Hands-on experience with Service Now MID Server installation, configuration, and administration. Strong knowledge of Google Cloud Platform (GCP) services and infrastructure. Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OIDC. Strong understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancers. Experience developing and troubleshooting REST and SOAP API integrations. Experience with LDAP, Active Directory, and identity management solutions. Knowledge of scripting languages such as Java Script, Power Shell, Python, or Shell scripting. Strong analytical, troubleshooting, and problem-solving skills. <br><br>Preferred Qualifications:<br><br> Service Now Certified System Administrator (CSA). Experience with Service Now Integration Hub and Discovery. Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus. Experience with cloud security and identity/access management concepts. Familiarity with Dev Ops and CI/CD practices. Experience working in Agile/Scrum environments. <br><br>Key Skills:<br><br> Service Now MID Server Google Cloud Platform (GCP) Single Sign-On (SSO) SAML 2.0, OAuth 2.0, Open ID Connect (OIDC) REST/SOAP APIs Integration Hub LDAP & Active Directory Networking & Security Troubleshooting & Root Cause Analysis Service Now Discovery & Orchestration

About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster.noon’s mission: Every door, every day.<br>What you’ll do: Lead the design, implementation, administration, and support of enterprise IT infrastructure. Manage Windows Server and Linux environments, ensuring high availability and performance. Administer Microsoft technologies including Active Directory, Azure AD, Microsoft 365, Online, and Intune. Manage virtualization platforms such as VMware v Sphere and Hyper-V. Oversee cloud infrastructure and services in Microsoft Azure and hybrid environments. Ensure timely patch management, system upgrades, and security updates. Implement and maintain backup, disaster recovery, and business continuity solutions. Monitor system health, capacity, performance, and availability using enterprise monitoring tools. Lead infrastructure projects, system migrations, and technology refresh initiatives. Establish and enforce IT policies, standards, and operational procedures. Manage identity and access controls, including MFA and privileged account management. Troubleshoot and resolve complex infrastructure and system-related issues. Coordinate with vendors and third-party service providers for support and maintenance. Mentor and provide technical leadership to system administrators and support staff. Maintain infrastructure documentation, architecture diagrams, and operational runbooks. Support cybersecurity initiatives, vulnerability remediation, and compliance requirements. Participate in on-call support and critical incident management when required.<br>What you’ll need:Technical Skills Microsoft Windows Server Administration (2016/2019/2022) Active Directory, DNS, DHCP, Group Policy Microsoft 365 Administration Power Shell and Automation Scripting Azure ADMicrosoft Intune and Endpoint Management Hyper-V Administration Azure Cloud Infrastructure Management Backup and Recovery Solutions Storage Technologies (SAN/NAS) Networking Fundamentals (TCP/IP, VPN, Firewalls, Load Balancers) Monitoring and Performance Management Tools Security and Vulnerability Management Leadership Skills Team Leadership and Mentoring Project Management and Coordination Vendor and Stakeholder Management Decision-Making and Problem Solving Resource Planning and Prioritization Soft Skills Strong Communication and Presentation Skills Analytical and Troubleshooting Abilities Documentation and Process Management Time Management and Organization Ability to Perform Under Pressure and Manage Critical Incidents<br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.

Cloud Solution Architect (CSA) – Exchange Server & Exchange Online<br>Location: Egypt Language: Arabic and English Role Overview The CSA for Exchange is a customer-facing technical leader responsible for designing, implementing, and optimizing Microsoft Exchange solutions across enterprise environments. This role ensures secure, scalable, and compliant messaging platforms, enabling customers to modernize their infrastructure and adopt Microsoft 365 services effectively.<br>Key Responsibilities• Solution Architecture & Designo Architect hybrid and cloud Exchange solutions, including migrations to Exchange Online.o Integrate Exchange with Microsoft 365 services (Teams, Share Point, One Drive) and Azure Active Directory.o Ensure security, compliance, and resiliency in all designs.• Deployment & Optimizationo Lead Exchange Server and Exchange Online deployments, upgrades, and health assessments.o Implement retention policies, compliance configurations, and disaster recovery strategies.o Optimize performance and troubleshoot complex messaging issues.• Customer Engagemento Conduct technical workshops, proof-of-concepts, and readiness sessions.o Act as a trusted advisor to technical and business stakeholders.o Align solutions with customer success plans and modernization goals.• Governance & Automationo Implement governance for Exchange Online and hybrid environments.o Use Power Shell scripting and Graph API for automation and management tasks.<br>Required Skills• Deep knowledge of Exchange Server architecture, administration, and migration.• Proficiency in Exchange Online configuration and hybrid deployment.• Strong understanding of Active Directory, Azure AD, and networking fundamentals.• Advanced troubleshooting and performance tuning skills.<br>Preferred Qualifications• 5+ years in customer-facing roles involving enterprise messaging systems.• Experience with compliance solutions and email retention policies.• Familiarity with Microsoft 365 usage reporting and optimization.• Relevant certifications in Exchange and Microsoft technologies.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Cloud Solution Architect (CSA) Exchange Server &amp; Exchange Online<br>________________________________________<br>Role Overview<br>The CSA for Exchange is a customer-facing technical leader responsible for designing, implementing, and optimizing Microsoft Exchange solutions across enterprise environments. This role ensures secure, scalable, and compliant messaging platforms, enabling customers to modernize their infrastructure and adopt Microsoft 365 services effectively.<br>________________________________________<br>Key Responsibilities<br> Solution Architecture &amp; Design<br>o Architect hybrid and cloud Exchange solutions, including migrations to Exchange Online.<br>o Integrate Exchange with Microsoft 365 services (Teams, SharePoint, OneDrive) and Azure Active Directory.<br>o Ensure security, compliance, and resiliency in all designs.<br> Deployment &amp; Optimization<br>o Lead Exchange Server and Exchange Online deployments, upgrades, and health assessments.<br>o Implement retention policies, compliance configurations, and disaster recovery strategies.<br>o Optimize performance and troubleshoot complex messaging issues.<br> Customer Engagement<br>o Conduct technical workshops, proof-of-concepts, and readiness sessions.<br>o Act as a trusted advisor to technical and business stakeholders.<br>o Align solutions with customer success plans and modernization goals.<br> Governance &amp; Automation<br>o Implement governance for Exchange Online and hybrid environments.<br>o Use PowerShell scripting and Graph API for automation and management tasks.<br>________________________________________<br>Required Skills<br> Deep knowledge of Exchange Server architecture, administration, and migration.<br> Proficiency in Exchange Online configuration and hybrid deployment.<br> Strong understanding of Active Directory, Azure AD, and networking fundamentals.<br> Advanced troubleshooting and performance tuning skills.<br>________________________________________<br>Preferred Qualifications<br> 5+ years in customer-facing roles involving enterprise messaging systems.<br> Experience with compliance solutions and email retention policies.<br> Familiarity with Microsoft 365 usage reporting and optimization.<br> Relevant certifications in Exchange and Microsoft technologies.</p>",</div></section>

EYouth is looking for IT Team Leader to Lead the company's IT operations, infrastructure, Microsoft 365 environment,cybersecurity, and networking while ensuring reliable day-to-day IT support andcontinuous improvement. Key Responsibilities• Lead and supervise the IT Specialist and review completed work.• Manage Fortinet firewalls, VPNs, SD-WAN, routing, switching, VLANs, Wi-Fi, andnetwork security.• Administer Microsoft 365 (Exchange Online, Entra ID, Teams, Share Point, One Drive,Intune preferred, Security & Compliance).• Manage Windows Server, Active Directory, DNS, DHCP, endpoint management,backups, patching, and disaster recovery.• Monitor infrastructure performance and ensure business continuity.• Define IT standards, documentation, and SOPs.• Handle escalated technical issues and vendor management.• Lead IT infrastructure and automation projects.• Implement cybersecurity best practices and monitor security incidents.• Prepare weekly status reports, risks, and improvement plans. Requirements• Bachelor's degree in Computer Science, Information Technology, or related field.• 4–6 years of experience in IT Infrastructure / System Administration.• Strong hands-on experience with Fortinet solutions.• Expert knowledge of Microsoft 365 Administration.• Strong networking knowledge (TCP/IP, Routing, Switching, VLANs, VPN, Wi-Fi).• Experience with Windows Server and Active Directory.• Experience with virtualization (Hyper-V or VMware) is preferred.• Knowledge of cybersecurity and backup solutions.• Excellent troubleshooting, documentation, and communication skills.• Previous experience mentoring or leading junior IT staff is preferred. Preferred Certifications Fortinet NSE/FCPMicrosoft Certified (MS-102, AZ-104 or equivalent) ITIL Foundation CCNA (preferred).<br>Apply now using the above application or send your CV to Nourhan. Elbaz@eyouthlearning.com

Teleperformance is Hiring: IT Service Desk IIAre you an IT professional with experience in technical support and service desk operations? Join Teleperformance and be part of a global team delivering exceptional IT support in a dynamic enterprise environment. What You'll Do:• Provide first-line IT support via phone and email• Troubleshoot hardware, software, and system issues• Manage incidents and service requests through the ticketing system• Support end users with account access, password resets, and desktop applications• Administer Active Directory user accounts and security groups• Work with Microsoft 365, Azure Entra ID, Intune, and Tanium• Escalate complex technical issues when needed• Ensure SLA compliance and maintain accurate documentation What We're Looking For:• Experience with enterprise IT environments and ticketing systems• Strong knowledge of Windows Operating Systems and desktop support• 2–5 years of experience in an IT Service Desk or IT Support role• English level: B1 or above• Hands-on experience with Active Directory administration• Working knowledge of Azure Entra ID, Microsoft 365, Intune, and Tanium• Bachelor's degree in Computer Science, Information Technology, or a related field• ITIL knowledge or certifications such as Comp TIA A+, Network+, Microsoft, or CCNA are a plus• Strong troubleshooting, communication, and problem-solving skills What We Offer:• Competitive salary package• Medical and social insurance• Transportation provided• Hybrid work model• Career growth and development opportunities If you're ready to grow your IT career with a global leader, we'd love to hear from you.

WE’RE HIRING A L1 DESKTOP SUPPORT ENGINEER IN CAIRO, EGYPT!<br><br>Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day. <br> Client in 190+ countries<br> 6000+ Engineers<br> 200+ Enterprise Clients<br>We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<br><br>Key Responsibilities: Provide first/second level contact and problem resolution for customer issues. <br> Work with Third Party Vendors to remediate complex AV issues as needed.<br> Provide timely communication on issue status and resolution.<br> Maintain ticket updates for all reported incidents.<br> Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.<br> Should have basic knowledge of Mac operating system, to support Apple pc users.<br> Install, upgrade, support and troubleshoot for printers, computer hardware.<br> Performs general preventative maintenance tasks on computers, laptops, printers.<br> Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.<br> Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.<br><br><br><br><br>Requirements<br><br> Bachelor Degree or equivalent in Computer Science or related field.<br> Minimum of 18 months’ years of IT experience.<br> Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.<br> Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.<br> Proven analytical, troubleshooting and problem- solving skills.<br> Proven ability to multi-task, effectively determine priorities and meet SLA’s.<br> Excellent communication relationship-building and internal customer service skills<br> Adaptable and flexible in a fast-changing industry and work environment.<br><br><br><br>Benefits<br><br>Why Join Us? <br><br>At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.<br><br>Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!<br><br>Skills: Key Responsibilities <br> <br>Identify opportunities for automation within Workplace Services (device provisioning, software deployment, user onboarding/offboarding, service requests). <br> <br>Develop, implement, and maintain automated workflows using scripting or native platform automation tools. <br> <br>Automate repetitive tasks in endpoint management, collaboration tools, and cloud applications. <br> <br>Support self-service portals and virtual agents to reduce manual ticket handling. <br> <br>Integrate automation with existing workplace platforms (Microsoft 365, Citrix, Intune, Teams). <br> <br>Monitor and troubleshoot automated processes to ensure reliability, scalability, and minimal end-user disruption. <br> <br>Document automation workflows, scripts, and standard operating procedures. <br> <br>Analyze workflow performance, identify bottlenecks, and continuously improve efficiency. <br> <br>Collaborate with IT support teams to align automation with business priorities and employee experience goals. <br> <br>Ensure compliance with security policies, governance standards, and data privacy regulations. <br> Required Skills & Qualifications <br> <br>Bachelor’s degree in Computer Science, IT, or equivalent experience <br> <br>Hands-on experience with workplace automation tools and platforms: <br> <br>Scripting / Automation: Power Shell, Python, Bash, Java Script <br> <br>Workflow automation: Power Automate, Automation Anywhere, Service Now Virtual Agent (optional), Jira Service Management, Share Point workflows <br> <br>Endpoint & Device management: Microsoft Intune, Endpoint Manager, SCCM <br> <br>Familiarity with digital collaboration platforms: Microsoft 365, Teams, Share Point, Citrix Workspace <br> <br>Understanding of Windows and mac OS environments for end-user devices <br> <br>Knowledge of identity and access management (IAM) for onboarding/offboarding automation <br> <br>Strong analytical, problem-solving, and troubleshooting skills <br> <br>Excellent communication skills to work with both technical and non-technical stakeholders

Core Requirements:<br>Bachelor’s degree in information technology, Computer Science, or a related field. Minimum 2–4 years of hands-on experience in IT infrastructure, systems administration, and technical support, preferably within FMCG, manufacturing, or industrial environments. Strong experience managing Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 services. Hands-on experience with endpoint management and deployment solutions such as SCCM, Intune, and Crowd Strike. Advanced knowledge of network infrastructure including LAN/WAN, VPN, VLANs, switching, routing, and firewall administration. Experience with virtualization technologies (VMware and/or Hyper-V) and enterprise backup and disaster recovery solutions. Strong understanding of cybersecurity principles, endpoint protection, vulnerability management, and IT compliance requirements. Proven experience troubleshooting and supporting enterprise applications, servers, workstations, and network infrastructure.<br>Soft Skills & Other Requirements:<br>Excellent communication skills in English, both spoken and written. Strong analytical thinking and problem-solving capabilities. Customer-focused mindset with the ability to manage and prioritize multiple requests effectively. Ability to work independently while collaborating effectively with local and regional IT teams.<br>Responsibilities:<br>Provide first and second line technical support for factory systems (hardware, software, and networks). Administer and maintain Active Directory, Microsoft 365, servers, network services, user accounts, access controls, and shared resources. Deploy, monitor, and update endpoints; ensure IT security and compliance standards are met. Monitor, maintain, and optimize IT infrastructure performance, availability, and security. Experience supporting factory automation systems, OT/IT environments, or industrial technologies. Lead and support infrastructure projects, system upgrades, migrations, and technology rollouts. Ensure backup, disaster recovery, and cybersecurity standards are implemented and maintained. Develop and maintain technical documentation, support procedures, and knowledge-sharing materials.

????Freelancing opportunity – Wintel System Administrator – 2‑year contract???? - Remote - EMEA<br>Duties and responsibilities:<br>Infrastructure management: administer and maintain Windows Server Infrastructure across multi-national environments & manage Active Directory, Group Policy Objects (GPOs), DNS, DHCP and Certificate Services Troubleshooting & Support: investigate and resolve complex issues related to server performance, security and services in Windows environments & provide L3 support for escalated incidents Documentation: create and maintain detailed runbooks, operational procedures and technical documentation Virtualization: Support VMware v Sphere / ESXi environments including v Center administration (clusters, HA, DRS, storage policies, templates, snapshots) Automation & Scripting: Develop and maintain automation scripts using Powershell, Bash and Python to streamline system and virtualization tasks & utilize tools like Ansible for configuration management and task automation across environments<br>Requirements:<br>Minimum of 5 years of hands-on experience managing Windows Server infrastructure in enterprise environments Good understanding of English – spoken and written;Proven ability in documenting operational procedures, creating runbooks, and maintaining internal knowledge bases Solid background in Windows Server administration, including configuration and maintenance Strong troubleshooting skills in enterprise Windows environments, covering performance, security, and service-related issues Advanced knowledge of Active Directory (AD), Group Policy Objects (GPOs), DNS, DHCP, and Certificate Services Basic proficiency in VMware v Sphere/ESXi administration, configuration, and troubleshooting, including VMware v Center (clusters, HA, DRS, storage policies, templates, snapshots) Familiarity with Nutanix Prism Central / Element and AHV hypervisor (including N2C) Experience using Power Shell, Bash, and Python for automation of virtualization tasks (e.g., via Ansible) Working knowledge of backup tools for virtual environments, such as Commvault and Networker

We are seeking a proactive and customer-focused IT Service Desk II professional to provide technical support and ensure efficient operation of IT services across the organization. The ideal candidate will serve as a key point of contact for end users, handling incidents, service requests, troubleshooting, and system administration activities while ensuring a high level of customer satisfaction and adherence to service level agreements (SLAs). This role requires strong technical knowledge in desktop support, Active Directory administration, Microsoft technologies, and IT service management processes within an enterprise environment.<br><br>Key Responsibilities:<br>IT Service Desk & End-User Support Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing systems. Provide timely and effective support for hardware, software, desktop, and system-related issues. Perform remote troubleshooting using diagnostic tools and structured problem-solving techniques. Guide users through issue resolution processes and provide clear technical instructions. Escalate unresolved or complex issues to the appropriate support teams while ensuring proper follow-up. Support users with account access, password resets, authentication, and permission-related requests. Deliver excellent customer service and maintain strong communication throughout the support lifecycle.<br><br>Incident & Request Management Manage incidents, service requests, and problem tickets within the IT Service Management (ITSM) system. Ensure incidents and requests are resolved within agreed SLAs and organizational standards. Create, update, and maintain accurate ticket documentation including troubleshooting steps, resolutions, and follow-up actions. Monitor ticket queues and follow up on pending requests to ensure timely closure and customer satisfaction. Identify recurring technical issues and recommend process or system improvements. Maintain and contribute to the internal knowledge base and support documentation.<br><br>System Administration & Technical Support Administer and support Active Directory user accounts, security groups, and organizational units (OUs). Apply and maintain Group Policies (GPOs) to enforce system configurations and security standards. Support Microsoft 365 services, Azure Entra ID, Intune, and endpoint management solutions. Assist in maintaining endpoint security and system compliance using tools such as Tanium. Support desktop operating systems, software installations, system configurations, and peripheral devices. Perform testing and validation of implemented fixes prior to ticket closure.<br><br>Required Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum 2 years of experience in an IT Service Desk, Help Desk, or IT Support environment. Strong knowledge of Windows Operating Systems and desktop support. Hands-on experience with Active Directory administration and Group Policies. Familiarity with IT ticketing systems and ITSM processes. Strong troubleshooting, analytical, and problem-solving skills. Good communication and customer service skills with the ability to support end users effectively. English proficiency at B1 level or higher.<br><br>Preferred Qualifications (Experience with):Microsoft 365Azure Entra IDMicrosoft Intune Tanium Familiarity with ITIL principles and incident management best practices. Experience working within enterprise IT environments. Relevant certifications are considered a plus, including:Comp TIA A+Comp TIA Network+Microsoft Certifications CCNA

We are looking for a skilled Desktop Support Technician to deliver on-site IT support at our client’s facility in Cairo. You will serve as the primary contact for end-user technical issues, ensuring high availability and performance of desktop systems and services.<br>Location: Cairo, Egypt – Al Salam First, Berket an Nasr, Cairo Governorate (On-site at a multinational pharmaceutical client site)<br>Employment Type: Full-Time, Directly Employed<br>Key Responsibilities:Install, configure, and troubleshoot Windows 7–10, MS Office 365, and PC hardware. Manage user accounts, devices, and policies via Active Directory and GPOs. Support mobile devices (i OS/Android) and enterprise encryption solutions. Log, track, and resolve helpdesk tickets within agreed SLAs. Provide clear communication and professional customer service to all users. Be available for off-hours or weekend support during projects or emergencies.<br>Requirements:Bachelor’s degree in Computer Science, IT, or a related field. Certifications: Comp TIA A+, MCP (or equivalent).1–3 years of experience in desktop support or similar role. Strong analytical, troubleshooting, and prioritization skills. English proficiency at B2 level or higher.<br>Additional Information:This is an urgent opening – we are ready to finalize the process within 2 weeks, so candidates who are immediately available are strongly encouraged to apply.<br>Join our friendly and cooperative team in Egypt! If you're ready for a new challenge, we'd love to hear from you – apply now.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and maintain IT infrastructure including servers, storage systems, virtualization platforms (VMware vSphere), network equipment, and end-user devices to ensure reliable operations. Administer Microsoft Active Directory, Group Policies, DNS, DHCP, File Services, and Microsoft 365 services to support organizational IT needs. Monitor system performance, availability, backups, and security events; implement and maintain cybersecurity best practices, endpoint protection, and access management controls to ensure business continuity. Install, configure, and troubleshoot network equipment including switches, wireless networks, and IP telephony solutions to maintain seamless connectivity. Coordinate and execute backup procedures, disaster recovery protocols, and business continuity initiatives to protect critical business operations. Support and manage cloud-based services and hybrid infrastructure environments while managing incidents, service requests, and problem resolution through IT Service Management (ITSM) processes. Develop and maintain technical documentation, operational procedures, and knowledge base articles; prepare regular reports on system health, infrastructure status, asset management, and operational KPIs; participate in IT projects, infrastructure upgrades, system implementations, and process improvement initiatives; and provide technical guidance and training to end-users as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Computer Engineering, Computer Science or Information Technology. +3 years of experience in IT Infrastructure, IT Operations, or System Administration. Strong expertise in IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 Administration, VMware vSphere, storage systems, and backup solutions. Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Wireless Networks) with hands-on experience in Cisco networking equipment, IP Telephony systems, and cloud technologies such as Microsoft Azure. Excellent troubleshooting, analytical, and problem-solving capabilities with knowledge of ITSM frameworks and ITIL best practices.</p><p></p></section>

Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Infrastructure Manager"<br>Job purpose:The Infrastructure Manager is responsible for designing, implementing, and maintaining the organization's IT infrastructure across on-premises and cloud environments. The role ensures high availability, performance, security, and scalability of systems including cloud platforms, virtualization, operating systems, and directory services. The position requires strong expertise in hybrid cloud infrastructure, system administration, and automation.<br>Responsibilities:<br>Infrastructure Management Design, deploy, and manage hybrid infrastructure environments integrating on‑premises systems with cloud platforms such as AWS and AWS Outposts. Maintain high availability, performance, and scalability of infrastructure platforms. Manage datacenter infrastructure including compute, storage, networking, and virtualization platforms.<br>Cloud & Hybrid Environment Administer and optimize AWS services and AWS Outposts environments. Implement infrastructure best practices including automation, monitoring, and cost optimization. Ensure seamless integration between cloud and on‑prem infrastructure.<br>Virtualization & Platform Management Manage and maintain Nutanix hyperconverged infrastructure environments. Monitor system performance and ensure optimal utilization of resources.<br>Systems Administration Manage Windows and Linux server environments including Ubuntu and RHEL. Administer Active Directory including user management, group policies, authentication, and directory services.<br>High Availability & Clustering Design, configure, and maintain MSCS (Microsoft Cluster Service) clustering environments. Ensure business continuity through proper redundancy, failover, and disaster recovery planning.<br>Automation & Scripting Develop and maintain automation scripts using Shell scripting for system administration tasks. Automate routine infrastructure operations to improve efficiency and reduce manual intervention.<br>Security & Compliance Implement infrastructure security policies and ensure compliance with organizational and regulatory standards. Perform patch management, vulnerability management, and system hardening.<br>Monitoring & Troubleshooting Monitor infrastructure health, performance, and availability. Troubleshoot complex infrastructure issues and implement root cause analysis.<br>Team Leadership & Collaboration Lead and mentor system administrators and infrastructure engineers. Work closely with network, security, and application teams to ensure reliable service delivery. Manage infrastructure projects and coordinate with vendors and stakeholders.<br>Qualifications:<br>Bachelor’s degree in computer science, Information Technology, or a related field.7–10+ years of experience in infrastructure engineering or system administration. Proven experience managing hybrid cloud and on‑premises infrastructure environments.<br>Required Technical Skills Strong expertise in AWS Cloud and AWS Outposts Experience with Nutanix HCI platforms Administration of Active Directory Experience with MSCS Clustering Strong Linux administration (Ubuntu / RHEL) Shell scripting for automation Infrastructure monitoring and troubleshooting Hybrid cloud architecture Preferred Skills AWS certifications (Solutions Architect or Sys Ops Administrator) Experience with infrastructure automation tools Knowledge of disaster recovery and business continuity strategies Experience managing enterprise-scale infrastructure environments<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.