وظائف وكيل مدرسة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> General Information <br> <br> Req # <br> WD00101680 <br> <br> Career area: <br> Sales <br> <br> Country/Region: <br> Egypt <br> <br> State: <br> Cairo <br> <br> City: <br> Cairo <br> <br> Date: <br> Wednesday, July 15, 2026 <br> <br> Working time: <br> Full-time <br> <br> <strong>Additional Locations</strong>:&nbsp; * Egypt - Cairo <br> <br> <br> <br> <br> <br> Why Work at Lenovo <br> <br> We are Lenovo. We do what we say. We own what we do. We WOW our customers.&nbsp;<br>Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).&nbsp;<br><br> This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.<br> <br> <br> <br> <br> <br> Description and Requirements <br> <br> As a Consumer Accounts Manager, you will play a key role in expanding Lenovo's presence across the Egyptian consumer market. Working closely with retail and channel partners, you will drive portfolio adoption, execute market growth initiatives, and ensure customers have access to Lenovo's full range of innovative devices and solutions. This role combines strategic account management, market intelligence, and commercial execution to accelerate sales performance and strengthen Lenovo's market position.<strong>What You'll Do</strong><br><ul><li>Manage key consumer accounts and drive adoption of Lenovo's complete consumer PC portfolio.</li><li>Serve as a trusted advisor to Gamers by providing comprehensive information on Lenovo products, solutions, and services.</li><li>Build and maintain strong product availability across retail and channel partners.</li><li>Drive market share growth and commercial performance within the consumer segment.</li><li>Monitor market trends and competitive activity, providing regular market intelligence and recommending timely actions.</li><li>Design and execute sell-out initiatives, promotions, and demand-generation activities across telecoms providers</li><li>Show a great knowledge of the youth activities /E gaming competition/Schools and universities calendars&nbsp;</li><li>Deliver against quarterly revenue targets and contribute to Lenovo's overall business growth objectives.</li><li>Contribute to all the gaming activities /events and work as BDM for Gaming portfolio&nbsp;</li><li>Being able to deliver the needed products training to Retailers sales and Lenovo promoters and Consumer events.</li></ul><br><strong>What You Bring</strong><br><ul><li>Bachelor's degree in Business, Marketing, Commerce, or a related field.</li><li>Proven experience in account management, sales, or channel management within the IT, technology, consumer electronics, or related industry.</li><li>Strong understanding of the consumer retail landscape and go-to-market dynamics within Egypt.</li><li>Experience working with distributors, and channel partners.</li><li>Commercial mindset with a track record of achieving revenue and business growth targets with strong analytical skills with the ability to interpret market trends and competitive insights.</li><li>Excellent relationship-building, communication, and stakeholder management skills. Fluency in English and Arabic.</li></ul><br>Join Lenovo and help shape the future of consumer technology in Egypt. If you're passionate about driving growth, building strong partnerships, and delivering exceptional customer experiences, we'd love to hear from you.<br> <br> <br> <em><span>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</span></em><br> <br> <br> <br> <br> <br> <strong>Additional Locations</strong>:&nbsp; * Egypt - Cairo <br> <br> <br> * Egypt <br> <br> * Egypt - Cairo <br> <br> <br><strong>AI PROCESSING NOTICE</strong><br>We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.<br><br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p><strong>Get to know our team</strong><br>The Customer Experience Group (CEG) Technology team ensures the smooth running of information systems across a global network of multi-channel contact centers. We support colleagues across multiple sites in different countries, whether they are in the office, working remotely, or traveling, and we make sure our tools and systems enable everyone to stay connected and serve our customers effectively.</p><br><p><strong>The Opportunity</strong><br>We are looking for a results data-driven Technical Contact Center Support Specialist to join our CEG Tech team. In this role, you will support modern contact center platforms and internal tools, help resolve system and booking-related issues, and act as an escalation point for our contact center teams and partners.</p><br><p>This position primarily covers business off hours of APAC time zone.</p><br><p><strong>Job Summary</strong><br>Support the stability, efficiency, and continuous improvement of contact center operations by troubleshooting systems, managing escalations and incidents, coordinating with internal and external stakeholders, and supporting operational projects. The role serves as a key link between contact center teams, IT, Technology, Product, Operations, vendors, and partner teams.</p><br><strong>Key Responsibilities</strong><strong>1. Contact Center Support and Troubleshooting</strong><ul><li><p>Provide first-level technical and operational support to contact center through chat and email.</p><br></li><li><p>Assist with system setup, access, configuration, and troubleshooting for contact center tools and related systems.</p><br></li><li><p>Resolve issues promptly to minimize disruption to contact center operations.</p><br></li><li><p>Work with local IT teams to monitor and maintain relevant systems and take appropriate action when technical alerts or alarms occur.</p><br></li></ul><strong>2. Escalation and Incident Management</strong><ul><li>Investigate escalations related to bookings, systems, contact center tools, and operational processes.</li><li>Conduct initial root-cause analysis and provide clear, timely feedback to stakeholders.</li><li>Escalate complex issues to specialized Product, Technology, Operations, or vendor teams when required.</li><li>Act as a key escalation point and coordinator during contact center system breakdowns, technical outages, and major product incidents.</li><li>Coordinate incident resolution with internal technology, local IT, operations, and vendor teams in line with established procedures and on-call schedules.</li></ul><strong>3. System Monitoring and Continuous Improvement</strong><ul><li>Monitor contact routing and related systems to identify service disruptions, performance issues, and operational risks.</li><li>Investigate recurring problems and recommend corrective or preventive actions.</li><li>Work with external partners and vendors to implement system fixes, enhancements, and reliability improvements.</li><li>Support post-incident reviews and ensure lessons learned are incorporated into future processes and system improvements.</li></ul><strong>4. Improvement Projects and Change Support</strong><ul><li>Manage small-scale contact center improvement projects, from gathering business requirements and coordinating testing to supporting deployment and post-implementation handover.</li><li>Coordinate with relevant stakeholders to support solution design, testing, user acceptance testing, and deployment.</li><li>Validate changes after release and ensure successful handover to the responsible operational or support teams.</li><li>Communicate process and system changes clearly to affected users.</li></ul><strong>5. Documentation and Knowledge Management</strong><ul><li>Create, maintain, and update internal documentation, guidelines, standard operating procedures, and incident playbooks.</li><li>Document solutions, recurring issues, and lessons learned from historical tickets and incidents.</li><li>Ensure support materials remain accurate, clear, and accessible to agents, team leaders, and relevant support teams.</li><li>Contribute to knowledge sharing and continuous improvement across the contact center support function.</li></ul><strong>What you’ll need to succeed/Requirement</strong><ul><li>At least 2 years of experience in a contact center, IT support, or technical operations role, ideally supporting customer-facing teams or platforms.</li><li>Hands-on experience with contact center or workforce tools (for example, cloud-based contact center platforms, ticketing systems, reporting tools, or similar technologies).</li><li>Strong practical experience in basic IT troubleshooting and optimization, including familiarity with common office applications and remote work tools.</li><li>Experience working in data-centric environments, such as creating and reviewing reports, aggregating data, and using insights to identify problems and suggest solutions.</li><li>A strong analytical mindset with high attention to detail and a structured approach to problem solving, with the use of internal SQL query tools such as tableau, superset, metabase etc.</li><li>Customer service mindset with the ability to balance speed and quality when resolving issues.</li><li>Ability to work well with others, build relationships across teams, and communicate clearly with both technical and non-technical stakeholders.</li><li>Positive and open attitude, with a desire to learn, take ownership, and grow within a challenging and fast-paced environment.</li><li>Participate in an on-call or rotation schedule for incident handling (if required).</li><li>Excellent verbal and written communication skills in English.</li></ul><p><br><strong>Equal Opportunity Employer</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We may keep your application on file so that we can consider you for future vacancies, and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p>To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other company location. Agoda is not responsible for any fees related to unsolicited resumes.</p><br><p>#Cairo #Egypt</p><br><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Opportunity Overview Quona Capital is a venture capital firm investing in financial technology companies in emerging markets.<br> We are looking for a Visiting Associate to join Quona’s EMEA investment team for a fixed term of three to six months.<br> Most people who break into venture only ever see one part of it.<br> They source and never watch a deal close, or they run diligence and never learn where returns actually come from.<br> This role is built the other way round.<br> The Visiting Associate will work across the full life cycle of a deal, from the first cold conversation through diligence and investment committee to live exit processes, and will play a central role in building a new AI-native sourcing engine for Europe, Africa and the Middle East.<br> This is an apprenticeship model.<br> The Visiting Associate will work directly with Quona investment team members based in London and Cape Town, and will also collaborate with Quona’s global investment and platform teams in North America, Latin America and Asia.<br> Our EMEA team is small, which means there is no layer between the Visiting Associate and the work.<br> About Quona Quona was established in 2015, with a vision to back innovators enhancing the quality and availability of financial products and services for underserved consumers and enterprises through business model innovation and smart leveraging of technology.<br> Today, Quona manages approximately $1B, has 70+ portfolio companies across our core funds, and is backed by a marquee group of global investors.<br> We are a diverse team who collectively speak over 20 languages.<br> Our team spans the globe, and we are deeply embedded in the regions in which we work.<br> Our team members work from locations like Sao Paulo, Mexico City, Bangalore, Cape Town, Singapore, London, New York and Washington DC, to name a few.<br> We deeply value collaboration and learning, and are looking forward to growing our team with individuals who embody our key values: Impact, Trust, Teamwork, Integrity and Excellence.<br> The EMEA team covers Africa, MENA and Europe-headquartered companies with emerging market applicability, and is currently deploying out of Fund IV.<br> Role Responsibilities Sourcing We are building a new sourcing engine for Europe, Africa and the Middle East from scratch, and this is the part of the role we are most excited about.<br> The Visiting Associate will help design it rather than simply operate it.<br> Market mapping, structuring the underlying data, and designing how we screen and rank opportunities at scale.<br> Building a network within the fintech space.<br> The candidate should be open and excited to represent the firm at ecosystem events and to connect with founders and peer investors.<br> Evaluation Directly support the investment team to conduct business, financial and technology due diligence, helping move deals through the investment process to closing.<br> Develop financial models and company valuation analyses.<br> Draft pre-screen and investment committee memos.<br> The Visiting Associate will see how deals are argued for internally and, far more often, exactly why we pass.<br> Conduct thematic research and competitive deep dives within fintech sub-sectors.<br> Portfolio Support portfolio companies and management teams on short-term operational projects as well as long-term decision making.<br> Board preparation, KPI analysis and tracking performance against plan.<br> Exits Support live exit processes, including buyer mapping, secondary strategy and exit planning.<br> This is exposure that is rarely available at this stage, and understanding how a fund returns capital changes how you evaluate every deal thereafter.<br> Other projects as developed by the EMEA team.<br> AI Fluency (Required) This is not a role where AI is a useful extra.<br> Our EMEA team uses it daily, and the sourcing engine the Visiting Associate will help build is AI-native by design.<br> Candidates need to be well past using a chatbot to summarise documents, and candidates who cannot demonstrate this will not progress through the process.<br> Evidence of things you have built.<br> Workflows, databases, screening tools, evaluation systems, agents or internal products that other people then used.<br> We care far more about what you have shipped than about which tools you can name.<br> Judgment matters as much as fluency.<br> You know when the model is wrong, when to override it, and when the manual route is still the right one.<br> What This Role Is, and What It Is Not We would rather be straight about this than imply something we cannot commit to.<br> This role is designed as a stepping stone, for people between things.<br> Between roles, between a graduate degree and what comes next, or between an operating job and a move into investing.<br> An exceptional Visiting Associate could convert into a full-time role at Quona.<br> This possibility is real, and we will be honest with the successful candidate about where they stand as things develop.<br> It is not, however, a promise attached to this position.<br> What we do commit to is that the Visiting Associate leaves with a body of work that is theirs, a network across our markets, a reference from people who have watched them closely and can speak to specifics, and a properly informed view of whether this career is the right one for them.<br> This role is not a good fit for candidates who want a narrowly defined remit and a title, who want a research project handed over and then to be left alone, or who are applying solely as a route into a permanent seat.<br> Logistics Duration.<br> Three to six months.<br> Commitment.<br> Full time or part time, with flexibility around study or other commitments.<br> Location. Fully remote within EMEA working hours.<br> Strong preference for candidates based in London, Cape Town, Cairo or Nairobi, where there is scope to spend time with the team and in the local ecosystem.<br> Compensation.<br> Dependent on the structure agreed, and discussed openly and early in the process.<br> Application Material Link to Workable Application Resume Cover letter (why you would like to join Quona and what makes you a good candidate) One page (max) on something you have built using AI.<br> Please include enough detail that we can tell what you actually did, what it was used for, and what you would do differently.<br> One page (max) on the market or thesis within emerging markets fintech that you would want to go deep on with us, and why.<br> We read every application ourselves.<br> Shortlisted candidates will be asked to complete a case study, which is a substantial piece of work, and we will provide feedback on it either way.<br> Candidates of all backgrounds, including women and those belonging to underrepresented minorities, are strongly encouraged to apply.<br> A stipend dependent on the agreed structure, direct exposure to global start-ups and to live investment and exit processes, an unusual degree of access to senior investors, opportunities to grow and learn, and people who are fun to work with.<br> Desired Qualifications Approximately four to six years of experience in venture capital, private equity, investment banking, management consulting or a comparable analytical role.<br> Candidates may be pre-MBA, mid-MBA or post-MBA.<br> A genuine appetite for the apprenticeship model, and a desire to get hands on and learn the craft rather than to hold a title.<br> A real connection to our markets, whether Africa, MENA or emerging markets more broadly, through where you are from, where you have worked, or a network you have deliberately built.<br> Enthusiasm for technology, entrepreneurship, financial inclusion and investing.<br> Team player mentality, ready to support the team in achieving collective goals.<br> Drive, hunger, humbleness, adaptability, curiosity and openness.<br> Exceptional analytical skills and advanced financial modelling ability, with a desire to produce consistent top-tier quality work.<br> Ability to take initiative and work independently in a fast-paced team that is geographically distributed.<br> Excellent English business writing and communication skills.<br> A large part of this role is making an argument on paper.<br> Additionally Desired Domain expertise in financial services or financial technology.<br> Experience evaluating investment opportunities, with the ability to quickly identify and analyse the key questions, risks or upsides to an investment.<br> An existing network in African or MENA startup and venture ecosystems.<br> Languages relevant to our markets, particularly Arabic or French.<br></span> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Credit assessment and risk management:</strong></p> <ul> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> </ul> <p><strong>Accounts receivable management:</strong></p> <ul> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> </ul> <p><strong>Credit policy enforcement:</strong></p> <ul> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> </ul> <p><strong>Collections and dispute resolution:</strong></p> <ul> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> </ul> <p><strong>Reporting and financial analysis:</strong></p> <ul> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> </ul> <p><strong>Team leadership and supervision:</strong></p> <ul> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> </ul> <p><strong>Internal and external coordination:</strong></p> <ul> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> </ul> <p><strong>Compliance and documentation:</strong></p> <ul> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>People & culture</h4> <p><strong>Employee relations</strong></p> <ul> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> </ul> <p><strong>Recruitment</strong></p> <ul> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> </ul> <p><strong>Employee engagement and communications</strong></p> <ul> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> </ul> <h4>Learning & talent development & performance management</h4> <ul> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <h4>Finance</h4> <ul> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> </ul> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <p><strong>Abilities/key competencies/skills</strong></p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Credit assessment and risk management:</strong><br> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> <strong>Accounts receivable management:</strong><br> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> <strong>Credit policy enforcement:</strong><br> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> <strong>Collections and dispute resolution:</strong><br> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> <strong>Reporting and financial analysis:</strong><br> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> <strong>Team leadership and supervision:</strong><br> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> <strong>Internal and external coordination:</strong><br> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> <strong>Compliance and documentation:</strong><br> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>People & culture</h4> <strong>Employee relations:</strong><br> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> <strong>Recruitment:</strong><br> <li>Hire new Heartists in conjunction with the People & Culture Leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> <strong>Employee engagement and communications:</strong><br> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> <h4>Learning & talent development & performance management</h4> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> <h4>Finance</h4> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <h4>Experience / certificates / education</h4> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> <h4>Additional information</h4> <strong>Your team and working environment:</strong><br> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <strong>Our commitment to diversity & inclusion:</strong><br> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JLL empowers you to shape a brighter way</b>.&nbsp;&nbsp;</p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people&nbsp;and empowering them to thrive, grow meaningful careers and to find a place where they belong.&nbsp; Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><br><p>The role is to report directly to Director - Head of Building Management-(PAMS). Representing the onsite PM team. This will involve leading and overseeing the quality assurance and quality control of the day-to-day property management services, operations, transitions management (which involves taking the building into a multi-let asset), in accordance with industry best practices.</p><br><p>The candidate will also be responsible for Business Development, to grow and oversee the Property Management operations and Property Management consultancy of the department for East Cairo.</p><br><p>The candidate shall be able to confidently oversee the provision of OPEX and CAPEX budgeting requirements, overview financial forecasts and P&amp;L’s; prepare and submit weekly, monthly, quarterly, and annual reports to the clients; the preparation of governance documents, property operations plan, guidelines, property regulations/rules, policies and procedures, procurement request for approvals, etc. The candidate shall be knowledgeable and confident enough to lead a team and consult with clients, tenants, and contractors, exercising good negotiation skills with experienced professionals in local, regional, and multi-national organisations. Ensure the FM service providers adhere to their KPI and SLA requirements; and abide to any relevant authorities, all laws, decrees, local municipality codes of practice and legislation of Egypt.</p><br><p>The candidate will be responsible for the maintenance and accuracy of the property management systems (CRM/BMS/CAFM/BIM) and ensure that the FM service providers are keeping systems up to date and that the FM staff receive full training and advice on using the systems.</p><br><p>The candidate will be responsible for liaising and advising the Clients on changes to local law and legislation that may affect the operations of the property and seek approval and direction on implementing / cascading directives that will affect the day-to-day operations of the site.</p><br><p>The candidate will have a close working relationship with the Clients, Technical Managers (MEP &amp; Arch), Administrator, FM service providers, Leasing agents, and other Stakeholders to ensure effective communication and teamwork/synergy between the various parties.</p><br><p>The candidate will be responsible for reviewing of the client’s contract with the FM service providers, ensuring the proficient delivery of the scope of works and specification of services detailed within them, so that all activities that are required are in place to operate the property efficiently and effectively.</p><br><p>The candidate will facilitate and undertake property and asset management services of the property, which includes but is not limited to the following: -</p><br><p>a)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HSE Requirements and Building Inspections (including permits, method statements</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; for works, HSE Tenant representation &amp; communication, fire drill planning and</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; fit-out supervision, etc.)</p><br><p>b)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Policies and Procedures</p><br><p>c) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; New Leases &amp; Lease Renewals and Variations</p><br><p>d) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tenant Database Management (contacts / documents / correspondence</p><br><p>e) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Management of the site-based team, TFM service providers, Front of House, Stakeholders, etc.</p><br><p>f) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Document Control&nbsp;</p><br><p>g)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FM Strategy / Management and Verification of the PPM Maintenance (Inc.</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; specialist maintenance and communication where necessary to tenants</p><br><p>h) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cleaning (internal and external schedules and operational plans and any</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; necessary communications to tenants)</p><br><p>i) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Security Management Plan (SMP) (in coordination with the security</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; service provider. This should include SOP’s as well as Emergency.</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evacuation Planning for various incidents including fire, bomb,</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; terrorism. The SMP will also cover access control / CCTV / Control</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Room monitoring / roaming inspections, carpark management etc.)</p><br><p>j) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Parking Management and Allocation</p><br><p>k) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Waste Collection Strategy</p><br><p>l) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Office Deliveries</p><br><p>m) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Front of House Service and Delivery&nbsp;</p><br><p>n)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Post Room</p><br><p>o) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Food Deliveries</p><br><p>p) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversight of the communal facilities (Business Centre, Auditorium, Gym, and Cafeteria)</p><br><p>q)&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Business Continuity Planning (BCP)</p><br><p>r)&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversight of client issued invoicing (for rental, service charge, late fees, returned cheques etc.)</p><br><p>s) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collections (for rent / service charge and receipting)</p><br><p>t) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordination required client payments for Invoiced OPEX</p><br><p>u) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Procurement Strategy for OPEX and CAPEX</p><br><p>v) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Client Reporting (monthly / annually)</p><br><p>w) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Preparations for Special Occasions – Ramadan/National Day/Christmas, etc.</p><br><p>x) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cyclical Reporting (input and compilation of information regarding property</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; management / leasing / finance / HSE and legislative requirements / risks /&nbsp;&nbsp;</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; facility management / energy management / tenant fit out.</p><br><p>z) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fees and violations to be applied to tenants in the Property</p><br><p>The candidate via a traffic light system shall itemise all Property HSE issues including but not limited to access / egress / pedestrian access to the property and carpark / evacuation routes/ safe lines of site / turning points / common area furniture and seating /&nbsp; power outlets / fixtures and fittings / staircases / material specification / alarm systems / emergency lighting systems / lift operations / non slip surfaces / glazing issues / handrails / access control / emergency equipment / incident and accident report actions etc.; and use best endeavors to follow up and resolve all issues.</p><br><p>The candidate will pre-qualify and evaluate contractors or vendors to contract directly with the client for the maintenance and security of the Property. The candidate shall prepare the information required to tender which includes but is not limited to scope, specifications, service level agreements, key performance indicators etc.; but the commercial Request for Proposal (RFP) process shall be run through the Clients Central Procurement Department.</p><br><br><p><b>Requirements:&nbsp;&nbsp;&nbsp;<br></b>The ideal candidate must have 10 years of Property Management experience, with 5 years as a minimum experience of managing mixed-use &amp; malls, high rise operational commercial, office and or residential buildings in Egypt; and must hold relevant Masters / Postgraduate / Undergraduate degrees and or associated accreditations. The candidate should have a working knowledge of building operations, property, and asset management, FMMA - managing facilities management service providers, transitions management, functionality of property management systems and interfacing with clients, stakeholders, and tenants.</p><br><br><p><b>Skills Required:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</b></p><br><p>Ethics and business acumen.</p><br><p>Graduate degrees and or relevant accreditations.</p><br><p>Minimum 5 years of mall management experience (mall manager level or above).</p><br><p>Experience in the GCC region including mall development, mall launching/opening and mall renovation.</p><br><p>Mixed use development experience and knowledge of the retail real estate industry.</p><br><p>Experience with luxury segment of the market.</p><br><p>Good understanding of mall operations and associated policies and procedures.</p><br><p>Good understanding of mall marketing, advertisement, and promotions.</p><br><p>Operationally astute and proficient.</p><br><p>Transitions management experience.</p><br><p>Experience working directly for and on behalf of a Landlord or Client.&nbsp;&nbsp;</p><br><p>Microsoft Word / Excel / PowerPoint.</p><br><p>Fluent English (verbal and written); ability to speak Arabic an advantage.</p><br><p>Excellent telecommunication and customer service.</p><br><p>Experience of using property management CRM systems.</p><br><br><p><b>Location: </b></p><br>On-site –Cairo, EGY<p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.&nbsp; We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're&nbsp;pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our<span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.&nbsp; If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –&nbsp; you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our<span>Contact Us</span> page &gt; I want to work for JLL.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.&nbsp;</span></p><br> <p><strong>What You’ll Build</strong></p><br> <p>The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.</p><br> <ul> <li>Position title: SAP Customer Success Internship – Business Operations &amp; Analytics</li> <li>Location: Cairo</li> <li>Expected start date to end date: September 15, 2026&nbsp;<br></li> </ul> <p><strong>Project scope and deliverables</strong> – In this role, you’ll support the Regional Indirect Customer Success team by delivering high-impact operational support with a strong focus on data analysis and business reporting. You'll build dashboards, generate insights from customer and partner performance data, support internal communications, and help coordinate internal and external events.</p><br> <p><strong>Business impact</strong> – Your work will directly support strategic decision-making and help optimize how we engage SAP partners to drive customer success. You won’t just pull numbers—you’ll turn them into stories and insights that influence real action across Market Units. Your contributions will enable operational excellence, increased visibility on KPIs, and ultimately better outcomes for SAP customers.</p><br> <p><strong>Team environment and collaboration</strong> – You’ll be embedded within a diverse, international, and high-energy regional team, working closely with Customer Success Managers, Partner Managers, and leadership. You'll receive mentorship and guidance from experienced professionals while gaining visibility into SAP’s global customer success ecosystem.</p><br> <p><strong>Learning opportunities</strong> – You’ll sharpen your analytical and communication skills while working with Microsoft Power BI, Excel, and SAP internal systems. You'll gain firsthand experience in internal operations, strategic communications, stakeholder management, and event planning in a large multinational setting.</p><br> <p><strong>Additional context</strong> – This is a unique opportunity to get behind the scenes of how SAP works with its partner ecosystem to deliver customer success at scale. You’ll gain real-world experience in a strategic, fast-paced environment while building a solid foundation for a future career in business operations, customer success, or data strategy.</p><br> <p><strong>What You’ll Bring </strong></p><br> <p>We’re looking for a driven, analytical mind with strong curiosity and a collaborative spirit. You enjoy solving problems with data, communicating clearly, and making an impact in a dynamic, international environment.</p><br> <p><strong>Educational requirements</strong><br>You are currently pursuing a Bachelor's or Master's degree in Business, Economics, Engineering, Data Science, or a related field. You must be enrolled at a university for the entire duration of the internship.</p><br> <p><strong>Experience level and background</strong><br>Previous internship or academic project experience involving data analysis or business reporting is a strong plus. Experience working in a team setting—whether in student organizations, class projects, or part-time roles—is valued.</p><br> <p><strong>Technical skills</strong><br>Proficiency in <strong>Microsoft Power BI</strong> is required. Solid Excel skills (pivot tables, formulas) and familiarity with data visualization best practices are essential. Experience with other analytics or reporting tools (e.g., Tableau, Python, SQL) is a plus but not mandatory.</p><br> <p><strong>Soft skills</strong><br>You thrive in a fast-paced environment, manage multiple tasks independently, and communicate with clarity and professionalism. You’re proactive, detail-oriented, and take ownership of your work. A collaborative mindset and strong intercultural communication skills will help you succeed in our diverse team.</p><br> <p><strong>Balanced expectations</strong><br>We don’t expect you to know everything on day one. What matters most is your willingness to learn, your ability to work with data to generate insights, and your motivation to contribute meaningfully in a corporate setting. If you’re excited about tech, customer success, and making an impact through operational excellence—this role is for you.</p><br> <p><strong>Where You Belong</strong></p><br> <p>Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.</p><br> <ol> <li>Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.</li> <li>Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better.&nbsp; You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.</li> <li>Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.</li> </ol> <p>You'll be part of a collaborative, high-energy team that values ownership, curiosity, and proactive problem-solving. This role is ideal for someone analytical, organized, and eager to learn in a dynamic, multicultural environment. We work in a hybrid setup with regular virtual collaboration across regions, ensuring strong alignment and visibility. As you support strategic initiatives, you’ll gain exposure to SAP’s partner ecosystem and customer success approach—opening doors for future opportunities in business operations, analytics, or partner management. What makes this role special is the mix of real impact, global teamwork, and the freedom to contribute your own ideas.</p><br> <p>Follow @LifeatSAP on Instaqram and don't miss anything about our experiences worldwide!</p><br> <p>#LifeAtSAP</p><br> <p>#SAPNextGen</p><br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.&nbsp;&nbsp;<br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,&nbsp; gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br> <p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br> <p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 455895 &nbsp;| Work Area: Administration &nbsp;| Expected Travel: 0 - 10% &nbsp;| Career Status: Student &nbsp;| Employment Type: Limited Full Time &nbsp;&nbsp;| Additional Locations: &nbsp;#LI-Hybrid<br></span></span></p><br> </div>