وظائف طبيب قلب و صدر و أوعية دموية في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Title: Egypt Marketing Company Operations Quality Senior Specialist</b></p><br><p><b>Introduction to role:</b></p><br><p>Are you ready to set the quality agenda that keeps life-changing medicines moving safely and compliantly across Egypt? Can you turn complex regulations into clear, scalable standards that withstand inspection and accelerate launches?</p><br><p>In this role, you will own the design, implementation and delivery of a unified Quality Management System for all GMP and GDP activities across our Egypt commercial operations, covering the full AstraZeneca product portfolio. Your leadership will connect day-to-day quality decisions to business-critical outcomes: market expansion, timely product releases, sustained inspection readiness and an unshakeable License to Operate.</p><br><p>You will partner closely with senior leaders to execute our country quality strategy aligned to our 2030 ambition, influencing roadmaps across the enterprise. In a fast-evolving environment, you will anticipate risk, simplify processes, and build capabilities that protect patient supply and strengthen our reputation.</p><br><p><b>Accountabilities:</b></p><br><ul><li><b>Quality System Ownership:</b>&nbsp;Oversee the design, implementation and delivery of a common Quality system for all local GMP and GDP activities, ensuring consistency, robustness and inspection readiness across Egypt.</li><li><b>Country Governance and Leadership:</b>&nbsp;Serve as the primary GMP/GDP contact for the country; provide leadership as the Quality partner to the Senior Executive Team, Commercial Heads and Global Safety; maintain an effective governance structure that ensures visibility and control of quality activities.</li><li><b>Strategy Execution:</b>&nbsp;Participate in shaping global affiliate quality strategy and execute the country plan to enable market expansion, product launches and accessibility aligned with our long-term ambitions.</li><li><b>Policy and Standards Deployment:</b>&nbsp;Define, develop, deploy and monitor GMP/GDP policies and standards; assure compliance with worldwide standards and internal quality requirements for all local GMP/GDP activities.</li><li><b>Management Review and Escalation:</b>&nbsp;Own the Country Quality Management Review process, including preparation, execution, escalation and follow-up with Operations and SET members.</li><li><b>Cross-Functional Representation:</b>&nbsp;Represent Quality on cross-functional leadership forums and steering committees to align decision-making with compliance and patient supply priorities.</li><li><b>Process Excellence and Standardization</b>: Drive global standardization, simplification and improvement of Affiliate Quality business processes to improve cycle times, reduce complexity and strengthen compliance.</li><li><b>Capability Building and Coaching:</b>&nbsp;Provide training, support and coaching for the regional Quality affiliate network; develop capability plans to keep teams inspection-ready and competent in GMP/GDP.</li><li><b>Budget and Services Management:</b>&nbsp;Plan, review and manage the country Quality organization budget; set expectations and deliver high-quality, timely and cost-effective services.</li><li><b>Compliance and License to Operate:</b>&nbsp;Ensure adherence to GMP, GDP, GLP, Quality, Health and Safety and regulatory requirements for your work and others’; maintain the License to Operate through robust self-inspection programs, audits, and continuous improvement.</li><li><b>Regulatory Ownership:</b>&nbsp;Accountable for country-specific requirements for manufacture and distribution in Egypt, including batch release, issue and recall management, regulatory interactions, audit/inspection readiness and timely responses.</li><li><b>Supplier and External Oversight:</b>&nbsp;Conduct compliance reviews and reporting for external suppliers; review and approve investigation reports; lead or participate in issue management teams to resolution.</li><li><b>Risk, Issues and Continuous Improvement:</b>&nbsp;Ensure QMS compliance and continuous improvement; identify and escalate risks to Regional Quality; analyze trends and implement improvement plans to achieve MCOQ KPIs.</li><li><b>Strategic Transactions and Projects</b>: Provide Affiliate GMP/GDP input into divestments, acquisitions and licensing agreements; work independently and in project teams to deliver objectives.</li><li><b>Troubleshooting and Foresight:</b>&nbsp;Lead complex investigations, resolve issues, and anticipate future quality needs; keep current with best practices, industry standards and regulatory developments.</li><li><b>Quality Culture and Performance:</b>&nbsp;Set local strategy for GMP/GDP excellence; promote a strong Quality culture in the affiliate; ensure objectives are met and country trends inform targeted improvement actions.</li><li><b>Leadership of Working Groups:</b>&nbsp;Lead and contribute to working groups and projects to drive a global perspective, consistency and standardization in all matters related to quality and GMP compliance.</li></ul><p><b>Essential Skills/Experience:</b></p><br><ul><li>Experience in quality assurance within a pharmaceutical company ‘’Marketing Company’’ and/or distribution environment</li><li>Experience in GMP &amp; GDP country roles</li><li>Excellent communication and organization skills with ability to make decisions</li><li>Strong business acumen with Integrity and high ethical standards.</li><li>A good understanding of the technical requirements within Quality and an ability to balance this with industry standards to achieve business goals.</li><li>Reviews GMP &amp; GDP specific quality management data such as risk and issues data for trends and compliance with QMS standards.</li><li>Ensures effective and timely complaint management by Marketing Company.</li><li>Develops the capability plan for Marketing Company to ensure local GMP &amp; GDP.</li><li>Maintains the ‘Marketing Company Distribution Activities’ and training roles.</li></ul><p><b>Desirable Skills/Experience:</b></p><br><ul><li>Post-graduate qualification.</li><li>Operational expertise in Quality management</li></ul><p><b>Why AstraZeneca:</b></p><br><p>Join a global team where specialist quality expertise directly influences how medicines reach patients. Here, you will partner with leaders across the enterprise, stepping into complex, high-impact work that blends creativity with rigour. We bring unexpected teams into the same room to unleash bold thinking, and we value kindness alongside ambition as we navigate shifting priorities with clear purpose. You will grow through real responsibility, shaping both internal standards and the external environment, while contributing to outcomes that matter for patients, society and our planet.</p><br><p><b>Call to Action:</b></p><br><p>If you are ready to set the standard for GMP and GDP in Egypt and drive quality outcomes that safeguard patients and enable growth, we want to hear from you today.</p><br><p><b>Date Posted</b></p><br>12-يوليو-2026<p><b>Closing Date</b></p><br>29-يوليو-2026<p>AstraZeneca embraces diversity and equality of opportunity. &nbsp;We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. &nbsp;We believe that the more inclusive we are, the better our work will be. &nbsp;We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. &nbsp;We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Think insurance is boring? Think again.</strong><br>Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.&nbsp;<br><strong>Trufla is leading a digital revolution</strong> that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.&nbsp;<br>It’s our goal for Trufla to be the <strong>BEST place to work</strong>. A great corporate culture is one of our top priorities.<br><strong>Main Benefits:</strong><br><ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gym Membership</li><li>Flexible Working Hours</li><li>Continuing Education Opportunities</li><li>Work from home</li><li>Team Building Activities</li><li>Milestone celebrations – work anniversaries, birthday celebrations, etc.</li></ul><strong>About the Role</strong><br>As Senior IT Specialist, you are the technical backbone of Trufla's day-to-day IT operations. You are an experienced, well-rounded IT professional who can handle complex technical issues independently, support junior team members, and work confidently across the tools and platforms that power Trufla's infrastructure.<br>This role is hands-on — you'll be the go-to person for escalated support, system administration, and ensuring our endpoints, identities, and core services are running smoothly and securely. You bring enough experience to work with minimal supervision and enough initiative to proactively identify and fix problems before they become incidents.<br><strong>Responsibilities</strong><br><strong>Technical Support &amp; Troubleshooting</strong><br><ul><li>Serve as the escalation point for complex technical issues that go beyond Tier 1 support</li><li>Perform onsite and remote diagnosis, analysis, and resolution of workstation, hardware, software, and network problems</li><li>Install, configure, test, maintain, and monitor end-user workstations, peripherals, and telephony equipment</li><li>Accurately document all hardware/software issues, resolutions, and asset changes</li><li>Liaise with third-party vendors and support teams as needed for issue resolution</li></ul><strong>Systems &amp; Platform Administration</strong><br><ul><li>Administer and support <strong>Microsoft 365</strong> services including Exchange Online, Teams, SharePoint, and OneDrive</li><li>Manage user accounts, groups, licenses, and policies in <strong>Microsoft Entra ID (Azure AD)</strong></li><li>Support endpoint management and compliance using <strong>Microsoft Intune</strong> — device enrollment, configuration profiles, compliance policies, and app deployment</li><li>Maintain asset records and device lifecycle tracking in <strong>Snipe-IT</strong></li><li>Support and maintain <strong>OpenVPN</strong> and remote access configurations for staff</li><li>Assist in managing cloud infrastructure components and connectivity (AWS, GCP, or Azure as applicable)</li><li>Contribute to the maintenance of network infrastructure including switches, routers, and firewalls</li></ul><strong>Security &amp; Compliance</strong><br><ul><li>Apply and enforce endpoint security standards, access control policies, and data handling procedures</li><li>Collaborate with the Country Manager on the implementation of SOC 2 compliance controls</li><li>Monitor systems for security events, anomalies, and vulnerabilities; escalate findings appropriately</li><li>Assist in executing and following up on penetration testing activities</li><li>Contribute to security awareness efforts and internal training delivery</li><li>Maintain familiarity with security frameworks including SOC 2, ISO 27001, and CIS Controls</li></ul><strong>Process &amp; Knowledge Management</strong><br><ul><li>Maintain up-to-date IT documentation including runbooks, knowledge base articles, and configuration records</li><li>Mentor junior IT team members and contribute to their technical growth</li><li>Participate in the on-call rotation for after-hours and weekend critical support</li><li>Assist in handling MAC (move, add, change) requests submitted by line managers</li></ul><strong>Qualifications</strong><br><ul><li>College diploma or university degree in Computer Science, Information Technology, or a related field</li><li><strong>3–5 years of hands-on experience</strong> in an IT support or systems administration role</li><li>Proficient in <strong>Microsoft 365 administration</strong> — Exchange Online, Teams, SharePoint, Entra ID, Intune</li><li>Experience with <strong>endpoint management tools</strong> (Microsoft Intune, Snipe-IT, or equivalent)</li><li>Working knowledge of <strong>VPN technologies</strong> (OpenVPN or similar)</li><li>Familiarity with <strong>cloud platforms</strong> such as AWS or GCP (basic administration and access management)</li><li>Understanding of IT security fundamentals and exposure to compliance frameworks (SOC 2, ISO 27001, CIS Controls)</li><li>Sound knowledge of PC hardware, networking concepts, and mobile device management</li><li>Experience with ticketing systems and ITSM processes</li><li>Able to read and understand technical manuals, procedural documentation, and OEM guides</li></ul><strong>Personal Attributes</strong><br><ul><li>Technically strong and self-sufficient — can troubleshoot and resolve complex issues independently</li><li>Clear and professional communicator in English, both written and verbal</li><li>Team player who actively supports colleagues and contributes to shared goals</li><li>Proactive and organized — identifies problems before they escalate</li><li>Reliable and accountable with a high attention to detail</li><li>Adaptable in a fast-paced environment with shifting priorities</li><li>Curious and self-driven — stays current on relevant technologies and best practices</li></ul><strong>Working Conditions</strong><br><ul><li>Sitting for extended periods of time</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, and peripherals</li><li>Occasional lifting and transporting of moderately heavy objects such as computers and peripherals</li><li>Availability for periodic on-call after-hours support</li></ul><em>Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </em><strong><em>All qualified individuals are encouraged to apply</em></strong><em>.</em><br>*<strong>After applying, complete your application by taking the required assessment below:</strong><br><span>https://app.testgorilla.com/s/6tcpu6p3</span><br> </div>

About Invygo<br><br>Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.<br><br>Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.<br><br>Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.<br><br>invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.<br><br>At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.<br><br>About The Role<br><br>This hybrid role is designed to support both our customers and the operations team during critical moments of their journey with Invygo. You will play a key role in managing daily interactions with car dealers and customers, ensuring operational efficiency, and building strong partnerships to meet and exceed assigned KPIs.<br><br>What You Will Do as an Operation Specialist:<br><br>Escalation Support<br><br>Act as Level 1/first-line escalation point for issues within assigned processes (uploads, service requests, bookings, force collection) Escalate unresolved issues to the Operations Manager when SLA timelines are at risk Log and track escalation notes daily until resolution<br><br>Process Execution & Support<br><br>Support the new car upload process: tracking SLA milestones, dealer documentation, pricing confirmation, and pre-delivery checks Monitor booking/handover performance: on-time delivery tracking, customer feedback logging, and flagging dealer service issues Assist with idle car de-fleet monitoring — report generation, tracking inactive vehicles, coordinating dealer communication Support force collection follow-ups — dealer/customer reminders, sheet updates and call/communication cadence Dealer &; Cross-Functional Coordination Communicate with dealers on routine issues (documentation delays, availability confirmations, scheduling) Coordinate with Partnership, Pricing, and Finance teams on assigned process items, escalating to the Operations Manager for cross-functional blockers<br><br>Team Support<br><br>Support team leads and frontline Ops staff in day-to-day task execution Help maintain adherence to documented SOPsAssist with onboarding new Ops team member Reporting Maintain and update process trackers (Metabase reports, Google Sheets) for uploads, bookings, de-fleet, and collections Prepare regular status updates for the Operations Manager<br><br>What We Want:<br><br>Bachelor's degree with experience in Customer Experience (CX) or the hospitality industry Proficiency in both English and Arabic, with strong verbal and written communication skills Excellent computer skills, including experience with Office, Google Suite, or other platforms Strong troubleshooting, multitasking, and organizational abilities The ability to structure your day effectively to meet targets<br><br>What We Like:<br><br>A passion for helping people and outstanding communication skills Comfort working in a startup environment with an understanding of startup methodologies (e.g., Agile, Sprint) High attention to detail and the ability to work at a fast pace A positive, can-do attitude, taking ownership of ongoing issues and going the extra mile to solve root causes A strong team player who enjoys working both independently and collaboratively

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p><strong>Get to know our team</strong><br>The Customer Experience Group (CEG) Technology team ensures the smooth running of information systems across a global network of multi-channel contact centers. We support colleagues across multiple sites in different countries, whether they are in the office, working remotely, or traveling, and we make sure our tools and systems enable everyone to stay connected and serve our customers effectively.</p><br><p><strong>The Opportunity</strong><br>We are looking for a results data-driven Technical Contact Center Support Specialist to join our CEG Tech team. In this role, you will support modern contact center platforms and internal tools, help resolve system and booking-related issues, and act as an escalation point for our contact center teams and partners.</p><br><p>This position primarily covers business off hours of APAC time zone.</p><br><p><strong>Job Summary</strong><br>Support the stability, efficiency, and continuous improvement of contact center operations by troubleshooting systems, managing escalations and incidents, coordinating with internal and external stakeholders, and supporting operational projects. The role serves as a key link between contact center teams, IT, Technology, Product, Operations, vendors, and partner teams.</p><br><strong>Key Responsibilities</strong><strong>1. Contact Center Support and Troubleshooting</strong><ul><li><p>Provide first-level technical and operational support to contact center through chat and email.</p><br></li><li><p>Assist with system setup, access, configuration, and troubleshooting for contact center tools and related systems.</p><br></li><li><p>Resolve issues promptly to minimize disruption to contact center operations.</p><br></li><li><p>Work with local IT teams to monitor and maintain relevant systems and take appropriate action when technical alerts or alarms occur.</p><br></li></ul><strong>2. Escalation and Incident Management</strong><ul><li>Investigate escalations related to bookings, systems, contact center tools, and operational processes.</li><li>Conduct initial root-cause analysis and provide clear, timely feedback to stakeholders.</li><li>Escalate complex issues to specialized Product, Technology, Operations, or vendor teams when required.</li><li>Act as a key escalation point and coordinator during contact center system breakdowns, technical outages, and major product incidents.</li><li>Coordinate incident resolution with internal technology, local IT, operations, and vendor teams in line with established procedures and on-call schedules.</li></ul><strong>3. System Monitoring and Continuous Improvement</strong><ul><li>Monitor contact routing and related systems to identify service disruptions, performance issues, and operational risks.</li><li>Investigate recurring problems and recommend corrective or preventive actions.</li><li>Work with external partners and vendors to implement system fixes, enhancements, and reliability improvements.</li><li>Support post-incident reviews and ensure lessons learned are incorporated into future processes and system improvements.</li></ul><strong>4. Improvement Projects and Change Support</strong><ul><li>Manage small-scale contact center improvement projects, from gathering business requirements and coordinating testing to supporting deployment and post-implementation handover.</li><li>Coordinate with relevant stakeholders to support solution design, testing, user acceptance testing, and deployment.</li><li>Validate changes after release and ensure successful handover to the responsible operational or support teams.</li><li>Communicate process and system changes clearly to affected users.</li></ul><strong>5. Documentation and Knowledge Management</strong><ul><li>Create, maintain, and update internal documentation, guidelines, standard operating procedures, and incident playbooks.</li><li>Document solutions, recurring issues, and lessons learned from historical tickets and incidents.</li><li>Ensure support materials remain accurate, clear, and accessible to agents, team leaders, and relevant support teams.</li><li>Contribute to knowledge sharing and continuous improvement across the contact center support function.</li></ul><strong>What you’ll need to succeed/Requirement</strong><ul><li>At least 2 years of experience in a contact center, IT support, or technical operations role, ideally supporting customer-facing teams or platforms.</li><li>Hands-on experience with contact center or workforce tools (for example, cloud-based contact center platforms, ticketing systems, reporting tools, or similar technologies).</li><li>Strong practical experience in basic IT troubleshooting and optimization, including familiarity with common office applications and remote work tools.</li><li>Experience working in data-centric environments, such as creating and reviewing reports, aggregating data, and using insights to identify problems and suggest solutions.</li><li>A strong analytical mindset with high attention to detail and a structured approach to problem solving, with the use of internal SQL query tools such as tableau, superset, metabase etc.</li><li>Customer service mindset with the ability to balance speed and quality when resolving issues.</li><li>Ability to work well with others, build relationships across teams, and communicate clearly with both technical and non-technical stakeholders.</li><li>Positive and open attitude, with a desire to learn, take ownership, and grow within a challenging and fast-paced environment.</li><li>Participate in an on-call or rotation schedule for incident handling (if required).</li><li>Excellent verbal and written communication skills in English.</li></ul><p><br><strong>Equal Opportunity Employer</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We may keep your application on file so that we can consider you for future vacancies, and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p>To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other company location. Agoda is not responsible for any fees related to unsolicited resumes.</p><br><p>#Cairo #Egypt</p><br><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br><p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.<br>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p><br><br><br><b>What you’ll do</b> <br><ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.&nbsp;</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.&nbsp;</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.&nbsp;</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.&nbsp;</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul><br><br><b>Who you are</b> <br><ul> <li>You have experience working in a customer-facing support function, preferably within IT.&nbsp;</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.&nbsp;</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.&nbsp;</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.&nbsp;</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS on LinkedIn</li> <li>Facebook:&nbsp;VOIS on Facebook</li> <li>Instagram:&nbsp;VOIS on Instagram</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;Chat with VOIS employees</li> </ul> <br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Work Schedule</b></p><br>Standard (Mon-Fri)<p><b>Environmental Conditions</b></p><br>Office<p><b><u>Job Description</u></b></p><br><p>Join Us as a Clinical Research Associate – Make an Impact at the Forefront of Innovation<br>We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.<br>As part of our global team, you’ll have the opportunity to perform and coordinate all aspects of the clinical monitoring and site management process. As a Clinical Research Associate, you'll conduct remote or on-site visits to assess protocol and regulatory compliance and manage required documentation. You will manage procedures and guidelines from different sponsors and/or monitoring environments (i.e., FSO, FSP, Government, etc.). Acting as a site processes specialist, you will ensure that the trial is conducted in accordance with the approved protocol, ICH-GCP guidelines, applicable regulations, and SOPs to guarantee subjects' rights, well-being, and data reliability. You will ensure audit readiness and develop collaborative relationships with investigational sites. Detailed tasks and responsibilities assigned to your role are outlined in the task matrix.<br>What You’ll Do:<br>• Monitors investigator sites with a risk-based monitoring approach: applies root cause analysis (RCA), critical thinking and problem-solving skills to identify site processes failure and corrective/preventive actions to bring the site into compliance and decrease risks. Ensures data accuracy through SDR, SDV and CRF review as applicable through on-site and remote monitoring activities. Assess investigational product through physical inventory and records review. Documents observations in reports and letters in a timely manner using approved business writing standards. Escalates observed deficiencies and issues to clinical management expeditiously and follow all issues through to resolution. May need to maintain regular contact between monitoring visits with investigative sites to confirm that the protocol is being followed, that previously identified issues are being resolved and that the data is being recorded in a timely manner. Conducts monitoring tasks in accordance with the approved monitoring plan. Participates in the investigator payment process. Ensures a shared responsibility with other project team members on issues/findings resolution. Investigates and follows-up on findings as applicable.<br>• Participates in investigator meetings as necessary. Identifies potential<br>• investigators in collaboration with the client company to ensure the acceptability of qualified investigative sites. Initiates clinical trial sites according to the relevant procedures to ensure compliance with the protocol and regulatory and ICH GCP obligations, making recommendations where warranted. Performs trial close out and retrieval of trial materials.<br>• Ensures that required essential documents are complete and in place, according to ICH-GCP and applicable regulations. Conducts on-site file reviews as per project specifications.<br>• Provides trial status tracking and progress update reports to the Clinical Team Manager (CTM) as required. Ensures study systems are updated per agreed study conventions (e.g. Clinical Trial Management System).<br>• Facilitates effective communication between investigative sites, the client company and the PPD project team through written, oral and/or electronic contacts.<br>• Responds to company, client and applicable regulatory requirements/audits/inspections.<br>• Maintains &amp; completes administrative tasks such as expense reports and timesheets in a timely manner.<br>• Contributes to the project team by assisting in preparation of project publications/tools, and sharing ideas/suggestions with team members.<br>• Contributes to other project work and initiatives for process improvement, as required.<br>Education and Experience Requirements:<br>• Bachelor's degree in a life sciences related fieldor a Registered Nursing certification or equivalent and relevant formal academic / vocational qualification.<br>• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 1 years as a clinical research monitor) or completion of PPD Drug Development Fellowship.<br>• Valid driver's license where applicable.<br>In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.<br>Knowledge, Skills and Abilities:<br>• Proven clinical monitoring skills<br>• Demonstrated understanding of medical/therapeutic area knowledge and medical terminology<br>• Demonstrated ability to attain and maintain a working knowledge of ICH GCPs, applicable regulations and procedural documents<br>• Well-developed critical thinking skills, including but not limited to: critical mindset, in-depthinvestigation for appropriate root cause analysis and problem solving<br>• Ability to manage Risk Based Monitoring concepts and processes<br>• Good oral and written communication skills, with the ability to communicate effectively with medical personnel<br>• Ability to maintain customer focus through the utilization of good listening skills, attention to detail and the ability to perceive customers’ underlying issues<br>• Good organizational and time management skills<br>• Effective interpersonal skills<br>• Attention to detail<br>• Ability to remain flexibile and adaptable in a wide range of scenarios<br>• Ability to work in a team or independently as required<br>• Good computer skills: solid knowledge of Microsoft Office and the ability to learn appropriate software<br>• Fluency in Arabic and good English language and grammar skills<br>• Good presentation skills<br>Working Conditions and Environment:<br>• Work is performed in an office/ laboratory/clinical/and/or home office environment with exposure to electrical office equipment.<br>• Frequent drives to site locations. Frequent travel, generally 60-80% but more for some individuals. May also include extended overnight stays.<br>• Exposure to biological fluids with potential exposure to infectious organisms.<br>• Personal protective equipment required such as protective eyewear, garments and gloves.<br>• Exposure to fluctuating and/or extreme temperatures on rare occasions</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About TJM Labs TJM Labs is building the digital workforce for pharmacy.<br> Pharmacies are being asked to do more with fewer resources.<br> Prescription volumes are growing, margins are tightening, and talented pharmacy teams spend too much of their day on repetitive operational work.<br> We're changing that.<br> TJM Labs builds AI-powered automation designed specifically for pharmacy.<br> Our technology works within the systems pharmacies already use to automate repetitive workflows and create more capacity for pharmacists and pharmacy technicians to focus on the work that actually requires them.<br> As our customer base grows, we need people who can help pharmacies get answers quickly, understand when something isn't working as expected, and connect what the customer is experiencing with the technical teams who can solve it.<br> About the Role We're looking for a Pharmacy Bot Support Specialist to provide responsive, thoughtful day-to-day support to pharmacies using TJM automation.<br> You'll work as part of a customer pod alongside Customer Success Managers, Implementation Leads, and technical teams.<br> This is not an account ownership role.<br> You won't own the customer relationship, customer strategy, or implementation project.<br> Instead, you'll be one of the first people our pharmacy customers turn to when they have a question, need help, or tell us, 'The bot isn't doing what we expected.<br>' Your job is to figure out what that actually means.<br> Sometimes the answer will be straightforward.<br> Other times, you'll need to ask questions, understand the pharmacy workflow, gather examples, look at system information, reproduce the behavior, and document what you've learned so our technical teams can investigate efficiently.<br> You don't need to be an engineer.<br> You do need to be technically curious, comfortable troubleshooting, an excellent communicator, and willing to keep asking questions until you understand what's actually happening.<br> What You'll Do 1.<br> Be a Responsive First Point of Support You'll help manage incoming day-to-day communication from pharmacy customers across our support channels.<br> Respond promptly and professionally to customer questions and reported issues.<br> Ask thoughtful follow-up questions to understand exactly what the customer is experiencing.<br> Gather the information needed to determine whether something is a question, training issue, workflow issue, configuration issue, product issue, or potential defect.<br> Help customers resolve issues that can be addressed without engineering involvement.<br> Set clear expectations about what happens next when additional investigation is required.<br> Keep customers updated rather than leaving them wondering whether anyone is working on their issue.<br> Close the loop once an issue has been resolved.<br> You won't be expected to have every answer.<br> You will be expected to take responsibility for getting the information to the right person and making sure the question doesn't disappear.<br> 2. Investigate Before You Escalate One of the most important parts of this role is turning a customer-reported problem into something our technical teams can efficiently investigate.<br> Ask targeted questions about what happened before, during, and after the reported issue.<br> Gather specific examples, timestamps, prescription or workflow context, screenshots, and other appropriate information.<br> Understand what the customer expected to happen versus what actually happened.<br> Review available system activity, configurations, logs, and other troubleshooting information.<br> Attempt to reproduce reported behavior when appropriate.<br> Determine whether the issue affects one scenario or a broader workflow.<br> Check known issues and available documentation before escalating.<br> Document what you've already investigated so another team doesn't have to start from zero.<br> Your goal is to make sure engineering spends its time solving technical problems rather than trying to figure out what the problem is.<br> 3. Create Excellent Technical Support Tickets When an issue needs to move to engineering or another technical team, you'll make sure they receive a clear, actionable ticket.<br> What is happening — and what should be happening instead?<br> Which pharmacy and workflow are affected?<br> When did it happen, and is it reproducible?<br> What specific examples demonstrate the problem?<br> What troubleshooting has already been completed?<br> Is there a workaround, and how is this affecting the pharmacy's operation?<br> A great escalation means the technical team can begin investigating without immediately coming back for basic information.<br> 4. Understand the Pharmacy Behind the Problem Software support at TJM requires more than understanding software.<br> You need to understand pharmacy.<br> Use your knowledge of pharmacy operations and pharmacy management systems to put customer questions into context.<br> Learn how each customer's TJM automation fits into its pharmacy operation and use that understanding to troubleshoot more effectively.<br> 5. Communicate Clearly Through Resolution Great support isn't only about solving the problem.<br> It's also about what the customer experiences while we're solving it.<br> Explain technical information in clear, plain language.<br> Provide updates while issues are being investigated.<br> Avoid making promises before you have the information to make them.<br> Let customers know what we need from them and why.<br> Communicate internally when an issue may have broader customer impact.<br> Bring in the Implementation Lead or CSM when an issue crosses into their area of ownership.<br> Help diffuse frustration through responsiveness, empathy, and clear communication.<br> Confirm that the customer is actually seeing the expected behavior before considering an issue resolved.<br> 6. Know When to Pull in the Pod You'll work closely with Customer Success Managers and Implementation Leads, but each role has a different job.<br> Customer Success Managers own the strategic customer relationship, overall customer health, and escalations.<br> Implementation Leads own the day-to-day execution of implementations, including workflow documentation, implementation requirements, stakeholder coordination, QA, and go-live.<br> Pharmacy Bot Support Specialists provide day-to-day product support, investigate reported problems, gather the information needed to troubleshoot them, resolve what they can, and create high-quality escalations when technical assistance is required.<br> 7. Help Us Spot Patterns Individual support conversations can tell us a lot about our product.<br> Issues that appear repeatedly across customers.<br> Areas where customers consistently need additional training.<br> Workflows that generate frequent questions.<br> Product behavior that creates confusion.<br> Documentation or support resources we should improve.<br> Potential product enhancements.<br> Opportunities to prevent future support issues.<br> What We Offer Remote-first work environment The opportunity to work at the intersection of pharmacy, healthcare, and AI Meaningful opportunity to learn and grow as TJM Labs continues to scale What We're Looking For 2+ years of experience working in a pharmacy environment, such as retail, specialty, mail-order, hospital, long-term care, or compounding.<br> Hands-on familiarity with pharmacy workflows and pharmacy management systems.<br> Technical curiosity and a genuine interest in figuring out how things work.<br> A methodical approach to problems and excellent follow-up questions.<br> Clear writing and the ability to document details someone else needs to act.<br> Patience and professionalism when someone is frustrated.<br> Strong attention to detail and the ability to manage multiple customer questions and support issues.<br> Comfort working independently in a remote environment, screen sharing, video meetings, and learning new software.<br> Understanding of the importance of appropriately handling PHI and other sensitive healthcare information.<br> Pharmacy Technician Experience Is Highly Desired Current or previous pharmacy technician experience is highly desired.<br> Registered or certified pharmacy technicians are strongly encouraged to apply.<br> If you've worked in a pharmacy, you understand that 'the prescription didn't process correctly' could mean a dozen different things, and you know the questions to ask before deciding something is actually wrong with the pharmacy management system.<br> Pharmacy Management System Experience Hands-on familiarity with pharmacy management systems is required for this role.<br> Experience with systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, QS/1, or similar pharmacy management platforms is particularly valuable.<br> Nice to Have Previous software or technical support experience.<br> Experience training pharmacy staff on technology or workflows.<br> Experience supporting software implementations.<br> Familiarity with Jira, Zendesk, ServiceNow, or similar tools.<br> Experience reviewing logs, configurations, or system activity.<br> Basic familiarity with Windows, networking, integrations, or software troubleshooting.<br> Experience with healthcare technology, workflow automation, or AI-powered technology.<br> Experience in specialty, compounding, long-term care, mail-order, or high-volume retail pharmacy.<br> What You Don't Need You don't need to know how to code.<br> You don't need to be an engineer.<br> You don't need to be a project manager.<br> You don't need to own a book of business.<br> You don't need previous experience working with AI.<br> You don't need to arrive knowing TJM's technology.<br> You do need to understand pharmacy, enjoy technology, communicate exceptionally well, and be curious enough to keep digging when the first answer doesn't make sense.<br> We'll teach you the rest.<br> You'll Probably Love This Role If.<br>.. Someone saying 'it's broken' immediately makes you want to know exactly what they were doing when it broke.<br> You're the person in the pharmacy people call over when something weird happens with the computer.<br> You ask, 'Can you show me?<br>' a lot. You enjoy figuring out why something happened almost as much as fixing it.<br> You know that 'it happens all the time' is not quite enough information to troubleshoot a problem.<br> You can talk comfortably with a pharmacy technician one minute and clearly document the same issue for an engineer the next.<br> You don't throw an issue over the fence to engineering and consider your job done.<br> There's something deeply satisfying to you about finally figuring out why the weird thing was happening.<br> Why TJM Labs You'll join a fast-growing company working on a very real problem in healthcare.<br> You'll see our automation working inside real pharmacies and taking repetitive work off the shoulders of pharmacists and pharmacy technicians.<br> For the right person, this can be a path from using pharmacy technology every day to becoming someone who helps shape how that technology works for pharmacies.<br></span> </div>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.</p> <p>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p> <h4>What you’ll do</h4> <ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul> <h4>Who you are</h4> <ul> <li>You have experience working in a customer-facing support function, preferably within IT.</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p>Required for a pharmacy in Sidi Bishr the following:</p><p>&nbsp;&nbsp;<br>Morning shift pharmacists, must have a syndicate card or a proof of registration<br><br>*Attractive salaries commensurate with experience<br>*Flexibility in hours and vacations</p><p>&nbsp;</p>

· Monitoring the health status of the flock in terms of vitality, morbidity and necropsy.· Monitoring farm health prevention.· Performing daily vaccinations and implementing the vaccination program.· Receiving laboratory results and analyzing them and discussing with the head of the department periodically.· Monitoring medications and disinfectants, dispensing them and distributing them to the birds periodically.· Managing the veterinary care team on the farm daily.· Monitoring rodents on the farm and combating them with the farm manager periodically.· Supervising herd management with the farm manager and resolving issues together daily.· Informing the head of the Veterinary Care Department of any updates in the flock periodically.· Performs tasks assigned by his direct supervisor. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shifts only</li><li>Benefits: Health insurance, social security, meals, housing</li></ul>

Responsibilities and duties: • Prepare reports and present proposals to the direct supervisor for improvements within his/her powers and jurisdiction. • Implement quality management programs that ultimately aim to achieve the company's main objectives. • Responsible for following up with Quality Supervisors in implementing plans related to different quality systems. • Ensure effective implementation of quality systems and standards to safeguard the products that align with the company’s quality policies. • Review reports from the production team for evaluation and report to the Quality Manager. • Withdraw product samples and send them to the laboratory. • Coordinate and effectively cooperate with Heads of Production Departments in all tasks that enhance product efficiency and quality. • Monitor customer complaints, track causes, and provide opinions on effective and decisive solutions. • Monitor operation of production lines according to applied quality systems and food safety, in line with the company name and standing. • Train and evaluate production quality supervisors in their work and transfer experience to them so they are qualified to perform their roles effectively. • Compliance with ISO 22000 and FSSC 22000 requirements. • Responsible for implementing and following the plant’s hygienic requirements. • Assist and coordinate with all company departments to pass periodic inspections. • Monitor effective corrective actions required to pass inspections. • Preserve all information and data that contribute to improving work quality within the facility. • Submit periodic reports to the direct manager outlining what was planned and achieved and what was deferred, with reasons. • Follow quality, safety, and occupational health policies and instructions. Job requirements • Doctor of Veterinary Medicine • English language preferably very good at least in speaking and writing • Good computer skills • 3 to 5 years of experience • Experience in food factories or poultry slaughterhouses preferred • Experience in HACCP and ISO 22000. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social security, transport allowance</li></ul>

<ul><li>The role is responsible for developing integrated marketing initiatives that support business growth, increase customer engagement, enhance corporate visibility, and contribute directly to revenue generation.</li><li>Working closely with Senior Management, the Marketing Executive will play a strategic role in driving marketing excellence, digital transformation, lead generation, and corporate communications while supporting IEI's long-term expansion plans.</li><li>Key Responsibilities</li><li>Strategic Marketing</li><li>• Develop and execute the company's annual marketing strategy and quarterly (Q1–Q4) marketing plans aligned with business objectives and growth targets.</li><li>• Present marketing strategies, campaign plans, and budgets to Senior Management for review and approval.</li><li>• Identify new markets, customer segments, and business opportunities that support the company's expansion strategy.</li><li>• Recommend innovative marketing initiatives that enhance IEI's competitive position within the industrial and engineering sectors.</li><li>• Support strategic planning and corporate growth initiatives.</li><li>Lead Generation &amp; Business Growth</li><li>• Own the company's lead generation strategy across all online and offline marketing channels.</li><li>• Generate qualified business opportunities through SEO, the corporate website, Google Ads, LinkedIn, Meta platforms, email marketing, exhibitions, referrals, and targeted digital campaigns.</li><li>• Develop lead generation funnels that maximize Marketing Qualified Leads (MQLs).</li><li>• Qualify marketing leads before transferring them to the Sales Team through the CRM system.</li><li>• Collaborate with Sales to improve lead quality, conversion rates, customer acquisition, and revenue growth.</li><li>Digital Marketing &amp; Website Management</li><li>• Manage and continuously improve the company's website to maximize visibility, user experience, and lead generation.</li><li>• Develop SEO strategies to improve search engine rankings and organic traffic.</li><li>• Plan, execute, monitor, and optimize digital marketing campaigns across multiple channels.</li><li>• Manage LinkedIn marketing initiatives targeting consultants, contractors, EPC companies, factories, and industrial decision-makers.</li><li>• Optimize campaign performance and maximize Return on Marketing Investment (ROMI).</li><li>Social Media &amp; Content Strategy</li><li>• Develop the quarterly (Q1–Q4) social media strategy and annual content calendar.</li><li>• Create high-quality content showcasing IEI's projects, engineering capabilities, manufacturing excellence, and customer success stories.</li><li>• Maintain brand consistency across all communication channels.</li><li>• Monitor audience engagement and optimize social media performance through data-driven insights.</li><li>Product Marketing &amp; Corporate Branding</li><li>• Develop marketing strategies for the company's industrial products and engineering solutions.</li><li>• Prepare Company Profiles, Product Catalogs, Technical Brochures, Corporate Presentations, Case Studies, Success Stories, Sales Kits, and Email Marketing Campaigns.</li><li>• Support product launches and new service introductions.</li><li>• Strengthen IEI's corporate identity and market positioning across local and international markets.</li><li>• Ensure all marketing materials reflect the company's engineering excellence and competitive advantages.</li><li>CRM &amp; Marketing Automation</li><li>• Manage and maintain the company's CRM database.</li><li>• Develop lead nurturing workflows and marketing automation campaigns.</li><li>• Track customer journeys from initial engagement to sales conversion.</li><li>• Improve marketing-to-sales handover processes and conversion efficiency.</li><li>• Maintain accurate customer and prospect databases.</li><li>Market Intelligence</li><li>• Monitor industrial market trends, customer behavior, competitor activities, and emerging business opportunities.</li><li>• Conduct market research and prepare strategic recommendations for Senior Management.</li><li>• Build and maintain databases of consultants, contractors, project owners, industrial manufacturers, and strategic partners.</li><li>• Support business decisions with market intelligence and performance analysis.</li><li>Events &amp; Corporate Communications</li><li>• Plan and organize the company's participation in exhibitions, conferences, seminars, customer events, and networking activities.</li><li>• Coordinate booth design, suppliers, promotional materials, logistics, and event execution.</li><li>• Supervise photography and video production to support corporate marketing activities.</li><li>• Coordinate with external agencies, photographers, printers, designers, media partners, and marketing suppliers.</li><li>Marketing Analytics &amp; Performance</li><li>• Monitor and analyze marketing KPIs including MQLs, SQLs, CPL, CAC, Website Traffic, Organic Search Performance, Campaign ROI, ROMI, Lead Conversion Rate, and Social Media Performance.</li><li>• Prepare monthly executive reports and present performance insights to Senior Management.</li><li>• Recommend continuous improvements based on data and market performance.</li><li>Budget Management</li><li>• Develop and manage the annual marketing budget.</li><li>• Monitor expenditures and ensure effective allocation of marketing resources.</li><li>• Evaluate marketing investments and maximize return on budget.</li><li>Employer Branding</li><li>• Support HR initiatives to strengthen IEI's employer brand.</li><li>• Promote the company's culture, achievements, and career opportunities across digital platforms.</li><li>• Position IEI as a preferred employer within the industrial and engineering sectors.</li><li>Strategic Initiatives</li><li>• Participate in corporate transformation and digital transformation projects.</li><li>• Support business expansion and new product development initiatives.</li><li>• Recommend innovative marketing ideas that create measurable business value.</li><li>• Work directly with Senior Management on strategic marketing decisions and long-term business growth initiatives.</li><li>Job Requirements<ul><li>Education</li><li>Bachelor's Degree in Marketing, Business Administration, Mass Communication, or any related field.</li><li>Experience</li><li>3–7 years of experience in one or more of the following:</li><li>• Industrial Marketing</li><li>• B2B Marketing</li><li>• Corporate Branding</li><li>• Digital Marketing</li><li>• Marketing Communications</li><li>• Market Development</li><li>Skills</li><li>• Strong strategic and commercial mindset.</li><li>• Excellent marketing planning and campaign management skills.</li><li>• Outstanding communication, presentation, and copywriting abilities.</li><li>• Excellent English language proficiency (written and spoken).</li><li>• Strong analytical and reporting skills.</li><li>• Experience with CRM systems and marketing automation tools.</li><li>• Proficiency in Google Analytics, SEO, Google Ads, Meta Ads, and LinkedIn Marketing.</li><li>• Ability to manage multiple projects simultaneously.</li><li>• Self-motivated, innovative, and results-oriented.</li><li>Preferred Qualifications</li><li>• Experience within industrial manufacturing, engineering, heavy industries, boilers, thermal systems, or industrial equipment.</li><li>• Experience marketing technical products and engineering solutions.</li><li>• Existing network with consultants, contractors, EPC companies, industrial manufacturers, and project owners.</li><li>• Experience organizing industrial exhibitions and corporate events.</li><li>Why Join IEI?</li><li>• Work directly with Senior Management and contribute to strategic business decisions.</li><li>• Play a key role in shaping the marketing strategy of one of Egypt's leading industrial boiler manufacturers.</li><li>• Lead high-impact marketing initiatives that directly influence business growth and market expansion.</li><li>• Gain exposure to major industrial projects, strategic partnerships, and executive-level decision-making.</li><li>• Enjoy continuous professional development, career advancement, and the opportunity to build a world-class industrial brand.</li><li>About the Role</li><li>This is not a traditional Marketing Executive position.</li><li>The successful candidate will work closely with Senior Management to lead strategic marketing initiatives, strengthen IEI's corporate brand, drive lead generation, support business expansion, and position the company among the region's leading manufacturers of industrial boilers and engineering solutions.</li><li>We are looking for an ambitious, business-oriented marketing professional who is passionate about industrial marketing, brand development, and creating measurable business impact.</li><li>If you are ready to build, lead, and grow—not just execute marketing activities—we would love to hear from you.</li></ul></li></ul><p>' data-parsley-minlength='10' data-parsley-minlength-message='Minimum length is 10 characters' errorMessage='' &gt;Job Description</p><ul><li>To lead and execute IEI's marketing strategy by strengthening the company's brand positioning, generating qualified business opportunities, and expanding its presence across industrial markets.</li><li>The role is responsible for developing integrated marketing initiatives that support business growth, increase customer engagement, enhance corporate visibility, and contribute directly to revenue generation.</li><li>Working closely with Senior Management, the Marketing Executive will play a strategic role in driving marketing excellence, digital transformation, lead generation, and corporate communications while supporting IEI's long-term expansion plans.</li><li>Key Responsibilities</li><li>Strategic Marketing</li><li>• Develop and execute the company's annual marketing strategy and quarterly (Q1–Q4) marketing plans aligned with business objectives and growth targets.</li><li>• Present marketing strategies, campaign plans, and budgets to Senior Management for review and approval.</li><li>• Identify new markets, customer segments, and business opportunities that support the company's expansion strategy.</li><li>• Recommend innovative marketing initiatives that enhance IEI's competitive position within the industrial and engineering sectors.</li><li>• Support strategic planning and corporate growth initiatives.</li><li>Lead Generation &amp; Business Growth</li><li>• Own the company's lead generation strategy across all online and offline marketing channels.</li><li>• Generate qualified business opportunities through SEO, the corporate website, Google Ads, LinkedIn, Meta platforms, email marketing, exhibitions, referrals, and targeted digital campaigns.</li><li>• Develop lead generation funnels that maximize Marketing Qualified Leads (MQLs).</li><li>• Qualify marketing leads before transferring them to the Sales Team through the CRM system.</li><li>• Collaborate with Sales to improve lead quality, conversion rates, customer acquisition, and revenue growth.</li><li>Digital Marketing &amp; Website Management</li><li>• Manage and continuously improve the company's website to maximize visibility, user experience, and lead generation.</li><li>• Develop SEO strategies to improve search engine rankings and organic traffic.</li><li>• Plan, execute, monitor, and optimize digital marketing campaigns across multiple channels.</li><li>• Manage LinkedIn marketing initiatives targeting consultants, contractors, EPC companies, factories, and industrial decision-makers.</li><li>• Optimize campaign performance and maximize Return on Marketing Investment (ROMI).</li><li>Social Media &amp; Content Strategy</li><li>• Develop the quarterly (Q1–Q4) social media strategy and annual content calendar.</li><li>• Create high-quality content showcasing IEI's projects, engineering capabilities, manufacturing excellence, and customer success stories.</li><li>• Maintain brand consistency across all communication channels.</li><li>• Monitor audience engagement and optimize social media performance through data-driven insights.</li><li>Product Marketing &amp; Corporate Branding</li><li>• Develop marketing strategies for the company's industrial products and engineering solutions.</li><li>• Prepare Company Profiles, Product Catalogs, Technical Brochures, Corporate Presentations, Case Studies, Success Stories, Sales Kits, and Email Marketing Campaigns.</li><li>• Support product launches and new service introductions.</li><li>• Strengthen IEI's corporate identity and market positioning across local and international markets.</li><li>• Ensure all marketing materials reflect the company's engineering excellence and competitive advantages.</li><li>CRM &amp; Marketing Automation</li><li>• Manage and maintain the company's CRM database.</li><li>• Develop lead nurturing workflows and marketing automation campaigns.</li><li>• Track customer journeys from initial engagement to sales conversion.</li><li>• Improve marketing-to-sales handover processes and conversion efficiency.</li><li>• Maintain accurate customer and prospect databases.</li><li>Market Intelligence</li><li>• Monitor industrial market trends, customer behavior, competitor activities, and emerging business opportunities.</li><li>• Conduct market research and prepare strategic recommendations for Senior Management.</li><li>• Build and maintain databases of consultants, contractors, project owners, industrial manufacturers, and strategic partners.</li><li>• Support business decisions with market intelligence and performance analysis.</li><li>Events &amp; Corporate Communications</li><li>• Plan and organize the company's participation in exhibitions, conferences, seminars, customer events, and networking activities.</li><li>• Coordinate booth design, suppliers, promotional materials, logistics, and event execution.</li><li>• Supervise photography and video production to support corporate marketing activities.</li><li>• Coordinate with external agencies, photographers, printers, designers, media partners, and marketing suppliers.</li><li>Marketing Analytics &amp; Performance</li><li>• Monitor and analyze marketing KPIs including MQLs, SQLs, CPL, CAC, Website Traffic, Organic Search Performance, Campaign ROI, ROMI, Lead Conversion Rate, and Social Media Performance.</li><li>• Prepare monthly executive reports and present performance insights to Senior Management.</li><li>• Recommend continuous improvements based on data and market performance.</li><li>Budget Management</li><li>• Develop and manage the annual marketing budget.</li><li>• Monitor expenditures and ensure effective allocation of marketing resources.</li><li>• Evaluate marketing investments and maximize return on budget.</li><li>Employer Branding</li><li>• Support HR initiatives to strengthen IEI's employer brand.</li><li>• Promote the company's culture, achievements, and career opportunities across digital platforms.</li><li>• Position IEI as a preferred employer within the industrial and engineering sectors.</li><li>Strategic Initiatives</li><li>• Participate in corporate transformation and digital transformation projects.</li><li>• Support business expansion and new product development initiatives.</li><li>• Recommend innovative marketing ideas that create measurable business value.</li><li>• Work directly with Senior Management on strategic marketing decisions and long-term business growth initiatives.</li><li>Job Requirements<ul><li>Education</li><li>Bachelor's Degree in Marketing, Business Administration, Mass Communication, or any related field.</li><li>Experience</li><li>3–7 years of experience in one or more of the following:</li><li>• Industrial Marketing</li><li>• B2B Marketing</li><li>• Corporate Branding</li><li>• Digital Marketing</li><li>• Marketing Communications</li><li>• Market Development</li><li>Skills</li><li>• Strong strategic and commercial mindset.</li><li>• Excellent marketing planning and campaign management skills.</li><li>• Outstanding communication, presentation, and copywriting abilities.</li><li>• Excellent English language proficiency (written and spoken).</li><li>• Strong analytical and reporting skills.</li><li>• Experience with CRM systems and marketing automation tools.</li><li>• Proficiency in Google Analytics, SEO, Google Ads, Meta Ads, and LinkedIn Marketing.</li><li>• Ability to manage multiple projects simultaneously.</li><li>• Self-motivated, innovative, and results-oriented.</li><li>Preferred Qualifications</li><li>• Experience within industrial manufacturing, engineering, heavy industries, boilers, thermal systems, or industrial equipment.</li><li>• Experience marketing technical products and engineering solutions.</li><li>• Existing network with consultants, contractors, EPC companies, industrial manufacturers, and project owners.</li><li>• Experience organizing industrial exhibitions and corporate events.</li><li>Why Join IEI?</li><li>• Work directly with Senior Management and contribute to strategic business decisions.</li><li>• Play a key role in shaping the marketing strategy of one of Egypt's leading industrial boiler manufacturers.</li><li>• Lead high-impact marketing initiatives that directly influence business growth and market expansion.</li><li>• Gain exposure to major industrial projects, strategic partnerships, and executive-level decision-making.</li><li>• Enjoy continuous professional development, career advancement, and the opportunity to build a world-class industrial brand.</li><li>About the Role</li><li>This is not a traditional Marketing Executive position.</li><li>The successful candidate will work closely with Senior Management to lead strategic marketing initiatives, strengthen IEI's corporate brand, drive lead generation, support business expansion, and position the company among the region's leading manufacturers of industrial boilers and engineering solutions.</li><li>We are looking for an ambitious, business-oriented marketing professional who is passionate about industrial marketing, brand development, and creating measurable business impact.</li><li>If you are ready to build, lead, and grow—not just execute marketing activities—we would love to hear from you.</li></ul></li></ul>

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: mornings only</li><li>Benefits: social security, transport allowance, meals, housing</li></ul>

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shifts only</li><li>Benefits: Social insurance</li></ul>

<p>Responsible for direct promotion to potential customers through email, phone calls, newsletters, and the project website.</p>

<p>Responsible for everything related to customers, dealing with them, continuous communication, and building strong relationships with the client. They also work on receiving customer complaints, working to resolve them, and studying customer needs and behavior to achieve the highest level of customer satisfaction.</p>

<p><strong>Additional Details</strong></p><ul><li>Vacancies: 2</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social insurance, transportation allowance, overtime</li></ul>

-- Experience in factories and industrial companies - Tasks: - receive all requests - experience in purchasing materials and machine spare parts and production supplies - prepare contracts for some suppliers - issue purchase orders on Oracle - monitor the purchase order cycle in coordination with the financial, quality, and production management departments - monitor coordination of delivery dates <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: morning only</li><li>Benefits: health insurance, social insurance, transportation allowance</li></ul>

<p>Experience in the furniture field not less than two years</p>

<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 5</li><li>Shift system: morning and evening</li><li>Benefits: overtime</li></ul>