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Company Description <br><br>"CONCENTRIX is Hiring Now CS for English account <br>* Salaries start from 14K to 18K + 25% salary Increase <br>* Kpi's up to 3500K + 10% COLA1700 + overtime and overnight allowance 1200 + training Paid <br>- Fluent English speakers (B2-C1)<br>- 5 working days - 2 days off <br>- 9 working hours (1.5 hour break) Rotational shifts and days off<br>- Medical - social insurance <br>- Job location 6th of October or Maadi or 5th settlement and Transportation is provided ( door to door for girls)<br><br>If you’re interested send me a voice note introducing yourself and talk about your previous work experience in English maximum in 2 mins"<br><br><br>Role Description This is a full-time, on-site Call Center Customer Service Representative role based in Cairo. The representative will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products, services, and policies. Daily tasks include resolving issues, documenting interactions in the system, and following established procedures to ensure timely and effective support. The role also involves maintaining a positive and professional tone, escalating complex cases when necessary, and working with team members to meet service level targets. The representative will be expected to follow scripts where appropriate, adhere to call center guidelines, and contribute to ongoing improvements in customer experience.<br>Qualifications<br> <br>Candidates should possess skills in customer service and customer support, with the ability to respond to inquiries and resolve issues efficiently. Candidates should possess skills related to customer satisfaction and customer experience, focusing on building trust and maintaining positive interactions. Candidates should possess skills relevant to working as customer service representatives, including handling high call volumes and following structured processes. Strong communication skills in English and Arabic, both spoken and written. Ability to work on-site in Cairo, manage time effectively, and adapt to shift-based schedules if required. Basic computer literacy, including familiarity with call center software, CRM systems, or similar tools. Prior experience in a call center or customer-facing role is preferred but not mandatory; willingness to learn and participate in training is essential. High level of reliability, attention to detail, and a calm approach when dealing with challenging or complex customer situations. Proficiency level of English from B1+ to B2

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages across locations in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia. Xceed delivers a wide range of services, including inbound and outbound contact center operations, back-office support, helpdesk, recruitment process outsourcing, infrastructure management, and social media analysis. The organization has earned multiple global awards for outsourcing excellence, customer experience, sustainability, and diversity, equity, and inclusion. Xceed also maintains internationally recognized certifications in quality, information security, business continuity, workplace safety, and environmental management. Role Description This is a full-time, on-site English Speaker Call Center role based in 6th of October. The role involves handling inbound and outbound customer calls, responding to inquiries, resolving issues, and providing accurate information in clear, fluent English. The call center representative will document interactions in the system, follow established processes and scripts, and ensure that performance targets such as quality, handling time, and customer satisfaction are met. Daily responsibilities also include escalating complex cases when necessary, following up with customers, and collaborating with team leaders to improve service. The role requires adherence to company policies, schedules, and performance standards while maintaining a professional and empathetic communication style. Qualifications Strong English communication skills, both spoken and written, with the ability to convey information clearly and professionally. Customer service and problem-solving abilities, including active listening, conflict resolution, and a customer-centric approach. Basic computer and typing skills, with the ability to learn and navigate CRM and call center systems quickly. Time management and multitasking skills to handle multiple calls, follow-ups, and documentation efficiently. Ability to work on-site in 6th of October on rotating shifts, including evenings, weekends, and holidays as required. High school diploma or equivalent; a university degree or relevant vocational training is a plus. Prior experience in a call center, BPO, or customer-facing role is preferred but not mandatory. Professional, adaptable, and team-oriented mindset, with openness to coaching and continuous performance improvement.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role Profile:</strong></p><br> <p>Conduct inbound and outbound activities within the Contact Centre in accordance to the agreed instructions and procedures.</p><br> <p><strong>The below Key Performance Areas include but are not limited to:</strong></p><br> <ul> <li>Answer and handle all Contacts received (Ecom, customer service, stores and loyalty) from the Hotline, emails, chat and/or different contact channel, and ensure they are registered in the respective records (BMC Remedy, ININ, , COMMS, etc.)</li> <li>Taking ownership of each contact, manage each request in a timely, honest and professional manner and dispatch efficient communication to ensure our customersâ complete satisfaction.</li> <li>Participate in outbound calling activities whenever required.</li> <li>Apply the elements of building positive rapport with different types of customers over the phone, Email and Chat.</li> <li>Behave politely and professionally when dealing with internal/external customers and colleagues</li> <li>Follow the Contact Centre quality Standards and scripts when conducting or receiving Contacts through the hotline, Emails and Chat</li> <li>Promote the department Customer Effort Score (CES) during calls which leads to service improvement</li> <li>Understand &amp; effectively deal with job stress and unsatisfied customers.</li> <li>Full compliance to the Contact Centre rules in the manner of attendance, pause sessions and daily target.</li> <li>Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards.</li> <li>Support other colleagues to accomplish pending tasks when needed.</li> <li>Adherence to CC schedule- night shifts/ Weekends/ public holidays and overtime when required.</li> <li>Attend training courses scheduled by the department.</li> <li>Adhere to Supervisor in completing tasks assigned and in coaching sessions.</li> <li>Liaise with Floor manager in guidance towards a better SLA.</li> <li>Make sure that the provided work tools are kept safe and in good condition.</li> <li>Liaise with the technical services team to ensure defects are resolved within the timeframes.</li> </ul> <p><strong>Knowledge:</strong></p><br> <ul> <li>Fluency in English &amp; Arabic writing, speaking &amp; conversing.</li> <li>Ability to adapt to change and multi-task are essential qualities.</li> <li>Demonstrated customer service communication skills.</li> <li>Ability to handle pressure working within a fast-paced high call volume environment.</li> <li>Self-motivated and energetic personality and an excellent team player.</li> </ul> <p><strong>Experience</strong>:</p><br> <p>1 - 4 years of experience in customer service-related industry. <em>Fresh graduates</em> are welcome to apply.</p><br> </div>

Company Description Egy Property is a real estate platform dedicated to providing a safe and trustworthy community for individuals and families looking to buy, sell, or rent properties. The company focuses on making real estate transactions simple, transparent, and secure. Egy Property positions itself as a preferred choice in the real estate market by offering professional guidance and reliable services. The team strives to support clients at every step, from property search to closing deals. By combining local market knowledge with a client-centered approach, Egy Property aims to create long-term value for both property owners and seekers. Role Description The Senior Real Estate Property Consultant will work on-site in New Cairo in a full-time capacity, guiding clients through the process of buying, selling, and renting residential and/or commercial properties. Responsibilities include prospecting and qualifying leads, managing client portfolios, conducting property viewings, and providing accurate market insights and pricing recommendations. The role involves preparing and presenting property proposals, negotiating terms and conditions, and coordinating with internal teams and external stakeholders to ensure smooth transactions. The consultant will maintain up-to-date knowledge of local market trends, available listings, and legal requirements, while consistently following up with clients to build long-term relationships and achieve sales targets. The role also includes updating CRM systems, preparing regular activity and pipeline reports, and representing Egy Property in a professional manner at all times. Qualifications Proven experience in real estate sales or property consultancy, preferably in New Cairo or surrounding areas. Strong client relationship management skills, including prospecting, needs assessment, and after-sales follow-up. Excellent negotiation and closing abilities, with a track record of meeting or exceeding sales targets. Solid understanding of local real estate market trends, property valuation, and legal/contractual processes. Effective communication and presentation skills in spoken and written English; Arabic proficiency is an advantage. Comfortable working on-site, conducting property tours, and managing a field-based schedule. Strong organizational and time-management skills, with the ability to handle multiple clients and listings simultaneously. Proficiency with CRM tools, online property platforms, and basic productivity software (e.g., email, spreadsheets, presentations). High level of integrity, professionalism, and customer service orientation. Bachelor’s degree in Business, Real Estate, Marketing, or a related field is preferred; relevant certifications in real estate are a plus.

Company Description Egy Property is a real estate platform dedicated to providing a safe and trustworthy community for individuals and families looking to buy, sell, or rent properties. The company focuses on making real estate transactions simple, transparent, and secure. Egy Property positions itself as a preferred choice in the real estate market by offering professional guidance and reliable services. The team strives to support clients at every step, from property search to closing deals. By combining local market knowledge with a client-centered approach, Egy Property aims to create long-term value for both property owners and seekers. Role Description The Senior Real Estate Property Consultant will work on-site in New Cairo in a full-time capacity, guiding clients through the process of buying, selling, and renting residential and/or commercial properties. Responsibilities include prospecting and qualifying leads, managing client portfolios, conducting property viewings, and providing accurate market insights and pricing recommendations. The role involves preparing and presenting property proposals, negotiating terms and conditions, and coordinating with internal teams and external stakeholders to ensure smooth transactions. The consultant will maintain up-to-date knowledge of local market trends, available listings, and legal requirements, while consistently following up with clients to build long-term relationships and achieve sales targets. The role also includes updating CRM systems, preparing regular activity and pipeline reports, and representing Egy Property in a professional manner at all times. Qualifications Proven experience in real estate sales or property consultancy, preferably in New Cairo or surrounding areas. Strong client relationship management skills, including prospecting, needs assessment, and after-sales follow-up. Excellent negotiation and closing abilities, with a track record of meeting or exceeding sales targets. Solid understanding of local real estate market trends, property valuation, and legal/contractual processes. Effective communication and presentation skills in spoken and written English; Arabic proficiency is an advantage. Comfortable working on-site, conducting property tours, and managing a field-based schedule. Strong organizational and time-management skills, with the ability to handle multiple clients and listings simultaneously. Proficiency with CRM tools, online property platforms, and basic productivity software (e.g., email, spreadsheets, presentations). High level of integrity, professionalism, and customer service orientation. Bachelor’s degree in Business, Real Estate, Marketing, or a related field is preferred; relevant certifications in real estate are a plus.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This is a corporate/above property job code and a central job description is not available. Please work with your human resources partner to obtain or create the appropriate job description for this role.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p><p></p></section>

Company Description<br><br>At New Towers, we are committed to helping clients make the right real estate decisions by providing professional guidance, market expertise, and exceptional customer service. We assist homeowners in selling their properties and help buyers find homes and investment opportunities that align with their goals. Through transparency, integrity, and personalized support, we build long-term relationships and deliver a seamless real estate experience.<br><br>About the Role<br><br>New Towers is looking for an experienced Senior Property Consultant to join our growing sales team in New Cairo.<br><br>This is a full-time, on-site position where you will manage the complete sales cycle, build strong client relationships, and provide professional real estate consultation while achieving sales targets.<br><br>Key Responsibilities<br>Manage the full sales process from lead generation to closing deals. Identify and qualify potential buyers and sellers. Conduct property viewings and present suitable residential and commercial properties. Advise clients on market trends, pricing strategies, and investment opportunities. Negotiate offers and contracts while ensuring client satisfaction. Prepare, review, and follow up on all required sales documentation. Ensure compliance with legal and regulatory requirements. Build and maintain a strong network of clients and referrals. Follow up with qualified leads and maintain accurate CRM records. Collaborate with the marketing and sales teams to maximize business opportunities. Consistently achieve and exceed monthly sales targets while delivering outstanding customer service.<br><br>Qualifications<br>Minimum 2 years of experience as a Property Consultant, Real Estate Sales Consultant, or in a similar real estate sales role Strong sales, negotiation, and closing skills Excellent communication, presentation, and interpersonal abilities Proven ability to build long-term client relationships Strong consulting and advisory skills with the ability to understand clients' needs and recommend suitable solutions Solid knowledge of the New Cairo real estate market and property valuation principles Experience using CRM systems and Microsoft Office applications Ability to manage multiple clients and properties simultaneously Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field is preferred<br><br>What We Offer<br>Competitive fixed salary Attractive commission structure Freshqualified leads Laptop and SIM card Ongoing marketing campaigns Monthly performance incentives Clear career growth opportunities Supportive and professional work environment<br><br><br>Working Hours<br>Saturday to Thursday11:00 AM – 7:00 PMFriday Off <br><br>???? Location: New Cairo (On-site)<br><br>How to Apply Apply through Linked In Easy Apply or send your CV via Whats App: 01145354446.<br><br>Email ✉️ hrasmaa.newtowers@gmail.com<br><br>Join New Towers and become part of a high-performing team where your expertise, ambition, and success are recognized and rewarded.

Company Description Egy Property is a real estate platform dedicated to providing a safe and trusted community where people can easily buy, sell, or rent residential and commercial properties. The company focuses on delivering clear information, professional support, and secure transactions for all clients. Egy Property positions itself as a reliable partner for property seekers and owners, offering guidance throughout the entire real estate process. With a commitment to service quality and market expertise, the company aims to be the preferred choice for real estate services in Egypt. Applicants can expect to join a team that values integrity, client satisfaction, and long-term relationships. Role Description The Senior Property Consultant (Resale) will manage the full resale cycle for residential and/or commercial properties in New Cairo, focusing exclusively on this area and not on Giza. This is a full-time, on-site role that requires daily client interaction, including receiving inquiries, conducting property viewings, and following up on leads. The consultant will assess client needs, present suitable resale options, negotiate terms, and guide both buyers and sellers through the transaction process. Responsibilities include maintaining updated knowledge of the New Cairo property market, preparing accurate property listings, coordinating with internal teams, and ensuring that all documentation and contracts are completed correctly. The role also involves building long-term relationships, expanding the client base, and using a personal car to attend meetings and property visits within New Cairo as needed. Qualifications Proven experience in real estate sales or property consulting, preferably in resale within New Cairo. Strong negotiation, communication, and interpersonal skills, with the ability to build trust and long-term client relationships. Capability to manage multiple properties and leads, with solid time management, organization, and follow-up skills. Good knowledge of the New Cairo real estate market, pricing trends, and property types; familiarity with local regulations and transaction processes is an advantage. Comfortable working on-site and conducting frequent property visits; possession of a reliable car and valid driving license for work-related travel in New Cairo. Basic proficiency with CRM tools, email, spreadsheets, and presentation software for managing listings, client data, and reports. Ability to work in a target-driven environment, meet sales goals ethically, and collaborate effectively with colleagues and management. Bachelor’s degree in Business, Marketing, Real Estate, or a related field is preferred; equivalent experience will also be considered. Fluency in spoken and written English and Arabic is highly beneficial for communication with a diverse client base.

The candidate in this position is responsible for checking in and checking-out residence guests in a friendly, caring, and professional manner. At all times, he/she must display a professional and positive image of the Residence as they play a crucial role in the first and last impression the guest receives of the hotel. Key Responsibilities Check in the arriving guest and check out the departing guests in a friendly, caring and professional manner. Upon check-in, register guests and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards and baggage handling. Use suggestive selling techniques to sell rooms and to promote other services of the residence. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. Upon the departure of guests, process the guest check-out procedures. Inquire for last-minute charges. Receive payment from guests. Settle the guest account and give a copy of the invoice. Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float. Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints. Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests. Keep themselves informed of product and service knowledge as well as the residence's daily activities. Possess a working knowledge of the room reservation procedures. Maintain the neatness of his/her working area. Desired Skills & Qualifications Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage. Operational knowledge of the role. Luxury Hotel Experiences are preferred. Communication skills. Ability to work in a fast paced environment and multitask Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel, and Power Point) Passion for hospitality and the European elegance of service. Okay with working rotational shifts, and okay with working up to 15 days a month night shifts (11pm-8am) Okay with commuting to the 5th settlement everyday.

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder<br><br>Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.<br><br>18,000 trained professionals350+ locations worldwide Fortune 500Globally unified systems<br><br>Job Description<br><br>The Order Management team plays a critical role in ensuring the timely, accurate, and efficient movement of freight and information. As an Order Management Coordinator, you will deliver exceptional customer service while supporting daily operational activities, shipment tracking, documentation accuracy, and vendor communication. You will ensure compliance with company procedures and maintain strong working relationships with internal teams, customers, and external partners.<br><br>Ensure proper and timely movement of freight and related information across the Order Management process. Maintain a smooth and efficient freight process flow. Ensure accurate and timely data entry into the operating system. Track and trace shipments to ensure timely delivery and excellent customer satisfaction. Monitor shipment reports and proactively resolve issues impacting customer service. Ensure timely preparation and communication of export-related documents, including arrival notices and required client communication. Validate accurate and timely vendor and client billing. Coordinate directly with customers to manage international shipments and meet service expectations. Build and maintain strong relationships with shipping lines, trucking companies, and other service providers. Ensure compliance with company procedures, industry regulations, Operational Process Standards (OPS), governmental requirements, and customer-specific policies. Analyze department process flows to identify opportunities for improved efficiency and service. Ensure all customer standard operating procedures (SOPs) are consistently followed and updated in the DLSOP database. Meet assigned KPI targets and deliver performance aligned with company standards. Manage overseas correspondence, ensuring timely responses to internal and external inquiries. Deliver exceptional customer service by handling shipment requests and issues professionally and promptly. <br><br>Qualifications<br><br>Basic understanding of transportation processes (all modes a plus). Strong computer skills (MS Excel, MS Word). Fluent in English. 1–2 years of experience in freight forwarding, logistics, or customer service preferred. Excellent organizational and time management skills. Strong interpersonal skills with the ability to listen, understand, and communicate clearly and professionally. Positive, proactive attitude with a willingness to support team success. Ability to receive and implement feedback effectively. <br><br>Additional Information<br><br>Expeditors offers excellent benefits:<br><br>Paid Annual and Sick Leave Health/ Medical Insurance Employee Stock Purchase Plan (ESPP) Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus

Company Description Coldwell Banker Egypt is part of the global Coldwell Banker® network, founded in the United States in 1906 and recognized as one of the world’s leading full-service real estate providers. With thousands of offices and Sales Associates worldwide, the brand has been consistently ranked a top real estate franchise in size, sales revenue, and geographic reach. Established in 2001, Coldwell Banker Egypt has grown into a leading real estate broker with multiple branches serving Cairo, Alexandria, and key Red Sea destinations. The company also plays a regional leadership role as Master Franchiser for Coldwell Banker and Coldwell Banker Academy across 35 countries in the Middle East, Eastern Europe, and Central Asia. This strong international presence offers team members exposure to best practices, training, and growth opportunities in a dynamic real estate market.<br>Role Description This is a full-time, on-site Real Estate Sales Consultant role based in New Cairo. The Real Estate Sales Consultant will guide clients through the property buying, selling, and leasing process, from initial inquiry to closing, ensuring a professional and positive experience. Responsibilities include prospecting and qualifying leads, conducting property viewings, preparing and presenting property proposals, and negotiating offers in line with company standards. The role involves maintaining up-to-date knowledge of local real estate trends, inventory, and pricing, as well as updating listings and client information in internal systems. The consultant will collaborate closely with colleagues, attend training sessions and sales meetings, and represent the Coldwell Banker brand at client meetings and events.<br>Qualifications<br> Strong Real Estate Sales and general Sales skills, with a proven ability to meet or exceed targets. Knowledge of the Real Estate market, property types, and transaction processes in Egypt. Excellent Customer Service skills, with the ability to build trust, handle inquiries, and manage client expectations. Ability to participate in and benefit from Training programs, and openness to continuous learning and certification. Strong communication and negotiation skills in English and Arabic (both verbal and written). Professional presentation, time management, and organizational abilities. Comfortable using CRM systems, online listing platforms, and basic office software. Previous real estate or sales experience is preferred; a relevant degree or diploma in Business, Marketing, or a related field is an advantage. Ability to work on-site in New Cairo and adapt to a fast-paced, target-driven environment.

Company Description Coldwell Banker® is a global real estate leader founded in the US in 1906, with more than 3,700 offices and 110,000 Sales Associates worldwide. Recognized for nearly a decade as the top real estate franchise by size, sales revenue, and geographic reach, the brand offers comprehensive real estate services across multiple markets. Coldwell Banker entered Egypt in 2001 and quickly became a leading real estate broker with 18 branches serving Cairo, Alexandria, and key Red Sea destinations. The success of the Egyptian operations helped establish Coldwell Banker Intercontinental Affiliates as the Master Franchiser for 35 countries across the Middle East, Eastern Europe, and Central Asia. The network continues to grow, offering real estate professionals strong brand recognition, training, and regional expansion opportunities. Role Description This is a full-time, on-site Property Consultant role based in Cairo, Egypt. The Property Consultant will guide clients through the full real estate transaction cycle, including understanding their needs, presenting suitable properties, arranging and conducting property viewings, and providing informed market advice. The role involves managing a portfolio of listings, following up on leads, maintaining accurate property and client records in internal systems, and preparing basic financial comparisons or proposals. The Property Consultant will negotiate offers, support clients with documentation and coordination with internal and external stakeholders, and ensure a professional, client-centered experience throughout. The role also includes staying updated on local market trends, new developments, and company offerings, and collaborating with colleagues to meet individual and team sales targets. Qualifications Candidates should possess strong Sales and Real Estate skills, with the ability to match client needs to suitable properties and close transactions ethically and effectively. Candidates should possess excellent Communication and Customer Service skills to build trust, manage expectations, and provide responsive, client-focused support. Candidates should possess solid Consulting skills to assess client requirements, provide market insights, and recommend appropriate property solutions. Familiarity with the Cairo real estate market and surrounding areas is highly beneficial. Strong negotiation, time management, and organizational skills, with the ability to manage multiple clients and listings simultaneously. Comfort using CRM tools, online listing platforms, and basic productivity software (e.g., email, spreadsheets, presentation tools). Previous experience in real estate, sales, or a related field is preferred; a relevant academic background (e.g., Business, Marketing, Real Estate, or related discipline) is an advantage. Ability to work on-site, maintain a professional appearance, and occasionally work flexible hours, including evenings or weekends, based on client needs.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel part of the experience. No matter what position you are in, there are a few things that are critical to success: creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

JOB SCOPE :<br>• Support the day-to-day operations of airport services by coordinating customer bookings, communicating with service providers, and following up on service delivery across airport service touchpoints, including lounge access, fast track, meet & assist, transport, and other related services.<br>• Ensure customer bookings are accurately communicated and followed up with relevant service providers in line with booking details and service standards. Handle customer inquiries, booking changes, and operational issues in a timely and professional manner, escalating complex cases when required to support a smooth passenger experience.<br>JOB RESPONSIBILITIES :<br>• Receive and process incoming bookings, ensuring accurate and timely communication with the relevant service providers.<br>• Coordinate with suppliers and service providers to confirm booking details, service readiness, and service completion.<br>• Follow up on the status of customer bookings and ensure services are delivered according to booking requirements and agreed service standards.<br>• Maintain regular operational communication with lounges, fast track providers, meet & assist teams, transport providers, and other service partners.<br>• Respond to customer inquiries, booking requests, last-minute changes, and special service requirements in a timely and professional manner.<br>• Support the handling of booking amendments, cancellations, and refunds by coordinating with relevant internal teams and service providers.<br>• Identify service delays, disruptions, or booking discrepancies and take appropriate action within established procedures.<br>• Escalate complex operational issues, service failures, and customer complaints to the relevant supervisor or management team when required.<br>• Assist in resolving customer complaints and service-related issues by coordinating with service providers and relevant stakeholders.<br>• Follow up on reported issues to ensure they are properly documented and resolved.<br>• Maintain accurate records of bookings, service status, customer requests, incidents, and operational updates.<br>• Report recurring service issues, supplier performance concerns, and operational challenges to the supervisor or management team.<br>• Provide operational feedback to support improvements in service delivery and customer experience.<br>• Follow established operational procedures, service standards, and airport regulations.<br>• Work closely with internal teams, service providers, and other stakeholders to support smooth daily operations and service delivery.<br>JOB REQUIREMENTS :<br>• 1–3 years of experience in operations, hospitality, airport services, travel, tourism, or customer service roles.<br>• Previous experience in customer service, booking coordination, airport operations, or working with service providers is an advantage.<br>• Good communication and coordination skills.<br>• Good problem-solving skills and the ability to handle day-to-day operational issues.<br>• Ability to handle multiple bookings, customer requests, and operational tasks in a fast-paced environment.<br>• Customer-focused attitude with the ability to handle inquiries and complaints professionally.<br>• Good attention to detail and accuracy when processing bookings and updating operational records.<br>• Ability to follow operational procedures and escalate issues when necessary.<br>• Ability to work independently as well as part of a team.<br>• Flexibility to work rotational shifts, weekends, and public holidays when required.<br>• Good computer skills, including Microsoft Office applications and booking or operational systems.<br>• Excellent command of English; additional languages are an advantage.

JOB SCOPE :<br>• Support the day-to-day operations of airport services by coordinating customer bookings, communicating with service providers, and following up on service delivery across airport service touchpoints, including lounge access, fast track, meet & assist, transport, and other related services.<br>• Ensure customer bookings are accurately communicated and followed up with relevant service providers in line with booking details and service standards. Handle customer inquiries, booking changes, and operational issues in a timely and professional manner, escalating complex cases when required to support a smooth passenger experience.<br>JOB RESPONSIBILITIES :<br>• Receive and process incoming bookings, ensuring accurate and timely communication with the relevant service providers.<br>• Coordinate with suppliers and service providers to confirm booking details, service readiness, and service completion.<br>• Follow up on the status of customer bookings and ensure services are delivered according to booking requirements and agreed service standards.<br>• Maintain regular operational communication with lounges, fast track providers, meet & assist teams, transport providers, and other service partners.<br>• Respond to customer inquiries, booking requests, last-minute changes, and special service requirements in a timely and professional manner.<br>• Support the handling of booking amendments, cancellations, and refunds by coordinating with relevant internal teams and service providers.<br>• Identify service delays, disruptions, or booking discrepancies and take appropriate action within established procedures.<br>• Escalate complex operational issues, service failures, and customer complaints to the relevant supervisor or management team when required.<br>• Assist in resolving customer complaints and service-related issues by coordinating with service providers and relevant stakeholders.<br>• Follow up on reported issues to ensure they are properly documented and resolved.<br>• Maintain accurate records of bookings, service status, customer requests, incidents, and operational updates.<br>• Report recurring service issues, supplier performance concerns, and operational challenges to the supervisor or management team.<br>• Provide operational feedback to support improvements in service delivery and customer experience.<br>• Follow established operational procedures, service standards, and airport regulations.<br>• Work closely with internal teams, service providers, and other stakeholders to support smooth daily operations and service delivery.<br>JOB REQUIREMENTS :<br>• 1–3 years of experience in operations, hospitality, airport services, travel, tourism, or customer service roles.<br>• Previous experience in customer service, booking coordination, airport operations, or working with service providers is an advantage.<br>• Good communication and coordination skills.<br>• Good problem-solving skills and the ability to handle day-to-day operational issues.<br>• Ability to handle multiple bookings, customer requests, and operational tasks in a fast-paced environment.<br>• Customer-focused attitude with the ability to handle inquiries and complaints professionally.<br>• Good attention to detail and accuracy when processing bookings and updating operational records.<br>• Ability to follow operational procedures and escalate issues when necessary.<br>• Ability to work independently as well as part of a team.<br>• Flexibility to work rotational shifts, weekends, and public holidays when required.<br>• Good computer skills, including Microsoft Office applications and booking or operational systems.<br>• Excellent command of English; additional languages are an advantage.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Carry out all administrative duties in co-operation with Guest Relations Manager.</p> <ul> <li>Daily checks on the VIP lists and ordering of corresponding activities.</li> <li>Monitor and check the costs of VIP treatments.</li> <li>Be responsible for VIP Policy and ensure it is implemented fully.</li> <li>Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.</li> <li>Pre check all guest requirements three days prior to arrival and again the day before.</li> <li>Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.</li> <li>Greet arrivals and escort all Guests to the rooms or suites.</li> <li>Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.</li> <li>Be fully conversant with all hotel activities and promotions.</li> <li>Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.</li> <li>Prepare all VIP amenities forms and distribute accordingly.</li> <li>Update guest profiles and check the existing one.</li> <li>Maintain tidiness in the building and clothing in the department.</li> <li>Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.</li> <li>Represent the Guest Relations Manager at meetings.</li> <li>Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager.</li> <li>Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.</li> <li>Hold regular meetings within the department (performance review, information, proposals for improvement)</li> </ul> <p>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>NATIONALITY: Egyptian<br>EDUCATION: Hotel Apprenticeship<br> Higher College Education<br>EXPERIENCE: To fill the position, one of the following is required:<br>Minimum of 1 year experience in a Front Office position preferably in an international five-star hotel<br>Food &amp; Beverage experience is a plus</p> <p>LANGUAGE: Ability to work and communicate in a multinational environment:<br>Local language excellent oral and written skills (as applicable)<br>English excellent oral and written skills<br>Additional language - beneficial</p> <p>COMPETENCIES: Include the skills the candidate must have to fill this br&gt;position:<br>Luxury Hotel Experiences <br>Good Communication skills<br>Knowledge of hotel operations &amp; Computer systems<br>General knowledge of tourist and business-related information<br>Knowledge of hotel products and services<br>Knowledge of VIP welcoming protocol</p> <p>TECHNICAL<br>COMPETENCIES: Computer literacy adapted to the field of training:<br>Microsoft Office (Word, Excel and PowerPoint)<br>Good knowledge of Opera<br>Basic knowledge of Micros</p> <p>INDIVIDUAL<br>CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:<br>People Oriented<br>Passionate for European luxury<br>Entrepreneurial<br>Straightforward<br>Motivating others<br>Planning/ Organization<br>Problem solving<br>Flexibility<br>Concern for quality<br>Initiative<br>Results oriented<br>Teamwork / Cooperation<br>Interpersonal skills<br>Customer service orientation<br>Oral and Listening Skills<br>Good writing skills<br>Friendly and caring attitude<br>Self-controlled</p> <p>OTHER SKILLS: Additional language (French - Spanish - German), Problem solving, Friendly and caring attitude, Straightforward and Customer service orientation</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.</p> <ul> <li>To ensure that all VIP and Loyalty Program guest are being, met upon arrival and offered the best service standards within the ACCOR standards</li> <li>To provide courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.</li> <li>To be fully conversant with all services, activities, facilities and F&amp;B Promotions offered by the hotel and recommend to the guests.</li> <li>To have a thorough understanding and knowledge of all Rooms related services and products and the ability to up-sell alternatives.</li> <li>To be able to explain and show the guests all the facilities in the room.</li> <li>To perform opening and closing procedures established for the Place of Work as assigned.</li> <li>To attend to all guests who approach the Front Desk with a smile.</li> </ul> <ul> <li>To take care of all matters related to the arrival, stay &amp; departure of VIP &amp; Loyalty Program guests</li> <li>To handle guest complaint &amp; tracking of complaints</li> <li>To liaise with company bookers, travel agents &amp; tour operators and conducts hotel visits &amp; site inspections</li> <li>To assist guest with flight reservations and confirmations, onward hotel reservations and all other travel/sightseeing related matters</li> </ul> <ul> <li>To liaise with all appropriate departments &amp; outside companies before, during and after VIP &amp; AHFG guest arrivals to ensure that such guests are receiving the best possible service from the hotel.</li> <li>To utilize the hotel s brand s quality &amp; guest satisfaction assurance &amp; recording tools at all times, analyze the results daily &amp; take appropriate action, communicate/distribute the results monthly.</li> <li>To take care of all inquiries received by guests -&gt; One-Stop Shop for guest related problems/enquiries.</li> <li>To be always present in the lobby &amp; outside the hotel front and liaise with guests &amp; visitors and actively try to anticipate guests needs &amp; solve potential problems before it starts to affect a guest s stay.</li> <li>To maintain guest profile by ensuring that guest history records are accurately maintained and all recurring guests are pre-registered, including input of guest questionnaires, response and comments in the system especially for long-staying guest, regular, VIP and AHFG guests. Update &amp; communicate such information to the other F/O sections as well as to other hotel departments, if needed.</li> <li>To be well conversant of the local environment of the hotel: the city, culture, activities, exhibitions, shopping malls, and general information around the hotel.</li> </ul> <ul> <li>To liaise with all other departments for all Guest related matters.</li> <li>To be flexible in supporting other colleagues needs in other departments or sister properties based on the hotel priorities and anticipated business levels.</li> <li>To be always available during peak periods.</li> <li>To be able to carry out all functions of a GSA, Bell Captain &amp; Attendant whenever required.</li> <li>To be conversant and fully knowledgeable of OPERA system as per the scope of work</li> <li>To liaise with Rooms Reservation with regards to immigration issues for the guest (e.g. visas)</li> </ul> <ul> <li>To be aware with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.</li> </ul> <ul> <li>To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.</li> <li>To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.</li> <li>To meet, greet and escort all guests to their rooms upon check-in to the hotel.</li> <li>To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li> <li>To maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable one, report guests feedback to immediate supervisor.</li> <li>To ensure that the guests are offered the highest level of personalized service at all times.</li> <li>To actively participate in administrating the guest recognition and guest retention programs, in liaison with Front Office Manager.</li> <li>Never say no to the guest without offering an alternative solution.</li> <li>To be demanding and critical when it comes to service standards.</li> <li>To ensure that the team projects a warm, professional and welcoming image.</li> <li>To constantly strive to assist all guests that she/he may come in contact with during her/his work hours.</li> <li>To ensure that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor Degree.</p> <p>German / French / Polish Speaker.</p> <p>Microsoft Office Skills.</p> <p>Hotels Experience.</p><p></p></section>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.</p> <h4>Join a diverse and talented team in Boston</h4> <p>We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.</p> <h4>The Role</h4> <p>This role oversees operational, financial and people related matters within our In-Room Dining department.</p> <p>To thrive in this role, the ideal candidate will have a solid track record in high quality hotels or Food & Beverage venues, a passion for delivering a memorable dining experience and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve.</p> <p>The role balances the day-to-day management of the In-Room Dining operation whilst developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective.</p> <p><strong>Hourly Rate:</strong> $29.13 per hour</p> <h4>What to expect from your work experience</h4> <ul> <li>Free medical and dental insurance for you and your eligible dependents.</li> <li>Career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.</li> <li>Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.</li> <li>Complimentary meals at our employee cafeteria.</li> <li>401k participation with company matching program.</li> <li>Complimentary life insurance.</li> <li>Vacation and paid sick time off.</li> <li>And much more!</li> </ul> <p>Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</p> <p>Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.</p></p><p></p>

Company Description<br><br>Portaluna, a Morgans Originals Hotel<br><br>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br><br>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.<br><br>Job Description<br><br> Greet guests warmly upon arrival and ensure a smooth check-in process. Check guests in and out according to hotel policies, including handling payment and issuing room keys. Assist with special requests, upgrades, and room assignments based on availability. Provide guests with information about hotel facilities, amenities, and local attractions. Handle requests for services such as transportation, wake-up calls, and dining reservations. Resolve guest complaints or issues promptly and escalate to management when necessary. Maintain communication with housekeeping, maintenance, and other departments to ensure guest needs are met. Answer phones, emails, and other communications in a professional manner. Maintain accurate records of charges and payments. Handle cash, credit card transactions, and provide change or receipts as necessary. Update guest information in the hotel management system. Monitor hotel security by ensuring that guests’ identities are verified during check-in. Ensure that all guest-related safety protocols and procedures are followed. Upsell hotel services, amenities, and packages to enhance guest satisfaction and revenue. Maintain open communication with guests, ensuring all questions are answered and concerns addressed. Conduct courtesy calls to in-house guests and maintain records. Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. <br><br>Qualifications<br><br>Abilities/Key Competencies/Skills<br><br>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.<br><br>Leading Myself<br><br> Positive Orientation Operational Decision Making Self-Development & Management<br><br>Leading Others<br><br> Developing an Empowered Team Leading an Engaged and Diverse Team Communication<br><br>Leading the Business<br><br> Advocating Guest Passion Business Planning and Analysis Business Improvement and Change<br><br>Experience/Certificates/Education<br><br> 2 years minimum experience in a similar capacity within a luxury hospitality environment. Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. Proficient in English language (verbal & written), Russian language proficiency is an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Must be flexible in terms of working hours. A hospitality diploma is an asset. Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended. Must have the ability to handle cash effectively and accurately.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or G.E.D. equivalent.</li><li>No related work experience.</li><li>No supervisory experience.</li><li>None</li></ul><p></p></section>