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JOB SCOPE :<br>• Support the day-to-day operations of airport services by coordinating customer bookings, communicating with service providers, and following up on service delivery across airport service touchpoints, including lounge access, fast track, meet & assist, transport, and other related services.<br>• Ensure customer bookings are accurately communicated and followed up with relevant service providers in line with booking details and service standards. Handle customer inquiries, booking changes, and operational issues in a timely and professional manner, escalating complex cases when required to support a smooth passenger experience.<br>JOB RESPONSIBILITIES :<br>• Receive and process incoming bookings, ensuring accurate and timely communication with the relevant service providers.<br>• Coordinate with suppliers and service providers to confirm booking details, service readiness, and service completion.<br>• Follow up on the status of customer bookings and ensure services are delivered according to booking requirements and agreed service standards.<br>• Maintain regular operational communication with lounges, fast track providers, meet & assist teams, transport providers, and other service partners.<br>• Respond to customer inquiries, booking requests, last-minute changes, and special service requirements in a timely and professional manner.<br>• Support the handling of booking amendments, cancellations, and refunds by coordinating with relevant internal teams and service providers.<br>• Identify service delays, disruptions, or booking discrepancies and take appropriate action within established procedures.<br>• Escalate complex operational issues, service failures, and customer complaints to the relevant supervisor or management team when required.<br>• Assist in resolving customer complaints and service-related issues by coordinating with service providers and relevant stakeholders.<br>• Follow up on reported issues to ensure they are properly documented and resolved.<br>• Maintain accurate records of bookings, service status, customer requests, incidents, and operational updates.<br>• Report recurring service issues, supplier performance concerns, and operational challenges to the supervisor or management team.<br>• Provide operational feedback to support improvements in service delivery and customer experience.<br>• Follow established operational procedures, service standards, and airport regulations.<br>• Work closely with internal teams, service providers, and other stakeholders to support smooth daily operations and service delivery.<br>JOB REQUIREMENTS :<br>• 1–3 years of experience in operations, hospitality, airport services, travel, tourism, or customer service roles.<br>• Previous experience in customer service, booking coordination, airport operations, or working with service providers is an advantage.<br>• Good communication and coordination skills.<br>• Good problem-solving skills and the ability to handle day-to-day operational issues.<br>• Ability to handle multiple bookings, customer requests, and operational tasks in a fast-paced environment.<br>• Customer-focused attitude with the ability to handle inquiries and complaints professionally.<br>• Good attention to detail and accuracy when processing bookings and updating operational records.<br>• Ability to follow operational procedures and escalate issues when necessary.<br>• Ability to work independently as well as part of a team.<br>• Flexibility to work rotational shifts, weekends, and public holidays when required.<br>• Good computer skills, including Microsoft Office applications and booking or operational systems.<br>• Excellent command of English; additional languages are an advantage.

JOB SCOPE :<br>• Support the day-to-day operations of airport services by coordinating customer bookings, communicating with service providers, and following up on service delivery across airport service touchpoints, including lounge access, fast track, meet & assist, transport, and other related services.<br>• Ensure customer bookings are accurately communicated and followed up with relevant service providers in line with booking details and service standards. Handle customer inquiries, booking changes, and operational issues in a timely and professional manner, escalating complex cases when required to support a smooth passenger experience.<br>JOB RESPONSIBILITIES :<br>• Receive and process incoming bookings, ensuring accurate and timely communication with the relevant service providers.<br>• Coordinate with suppliers and service providers to confirm booking details, service readiness, and service completion.<br>• Follow up on the status of customer bookings and ensure services are delivered according to booking requirements and agreed service standards.<br>• Maintain regular operational communication with lounges, fast track providers, meet & assist teams, transport providers, and other service partners.<br>• Respond to customer inquiries, booking requests, last-minute changes, and special service requirements in a timely and professional manner.<br>• Support the handling of booking amendments, cancellations, and refunds by coordinating with relevant internal teams and service providers.<br>• Identify service delays, disruptions, or booking discrepancies and take appropriate action within established procedures.<br>• Escalate complex operational issues, service failures, and customer complaints to the relevant supervisor or management team when required.<br>• Assist in resolving customer complaints and service-related issues by coordinating with service providers and relevant stakeholders.<br>• Follow up on reported issues to ensure they are properly documented and resolved.<br>• Maintain accurate records of bookings, service status, customer requests, incidents, and operational updates.<br>• Report recurring service issues, supplier performance concerns, and operational challenges to the supervisor or management team.<br>• Provide operational feedback to support improvements in service delivery and customer experience.<br>• Follow established operational procedures, service standards, and airport regulations.<br>• Work closely with internal teams, service providers, and other stakeholders to support smooth daily operations and service delivery.<br>JOB REQUIREMENTS :<br>• 1–3 years of experience in operations, hospitality, airport services, travel, tourism, or customer service roles.<br>• Previous experience in customer service, booking coordination, airport operations, or working with service providers is an advantage.<br>• Good communication and coordination skills.<br>• Good problem-solving skills and the ability to handle day-to-day operational issues.<br>• Ability to handle multiple bookings, customer requests, and operational tasks in a fast-paced environment.<br>• Customer-focused attitude with the ability to handle inquiries and complaints professionally.<br>• Good attention to detail and accuracy when processing bookings and updating operational records.<br>• Ability to follow operational procedures and escalate issues when necessary.<br>• Ability to work independently as well as part of a team.<br>• Flexibility to work rotational shifts, weekends, and public holidays when required.<br>• Good computer skills, including Microsoft Office applications and booking or operational systems.<br>• Excellent command of English; additional languages are an advantage.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Carry out all administrative duties in co-operation with Guest Relations Manager.</p> <ul> <li>Daily checks on the VIP lists and ordering of corresponding activities.</li> <li>Monitor and check the costs of VIP treatments.</li> <li>Be responsible for VIP Policy and ensure it is implemented fully.</li> <li>Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.</li> <li>Pre check all guest requirements three days prior to arrival and again the day before.</li> <li>Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.</li> <li>Greet arrivals and escort all Guests to the rooms or suites.</li> <li>Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.</li> <li>Be fully conversant with all hotel activities and promotions.</li> <li>Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.</li> <li>Prepare all VIP amenities forms and distribute accordingly.</li> <li>Update guest profiles and check the existing one.</li> <li>Maintain tidiness in the building and clothing in the department.</li> <li>Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.</li> <li>Represent the Guest Relations Manager at meetings.</li> <li>Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager.</li> <li>Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.</li> <li>Hold regular meetings within the department (performance review, information, proposals for improvement)</li> </ul> <p>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>NATIONALITY: Egyptian<br>EDUCATION: Hotel Apprenticeship<br> Higher College Education<br>EXPERIENCE: To fill the position, one of the following is required:<br>Minimum of 1 year experience in a Front Office position preferably in an international five-star hotel<br>Food &amp; Beverage experience is a plus</p> <p>LANGUAGE: Ability to work and communicate in a multinational environment:<br>Local language excellent oral and written skills (as applicable)<br>English excellent oral and written skills<br>Additional language - beneficial</p> <p>COMPETENCIES: Include the skills the candidate must have to fill this br&gt;position:<br>Luxury Hotel Experiences <br>Good Communication skills<br>Knowledge of hotel operations &amp; Computer systems<br>General knowledge of tourist and business-related information<br>Knowledge of hotel products and services<br>Knowledge of VIP welcoming protocol</p> <p>TECHNICAL<br>COMPETENCIES: Computer literacy adapted to the field of training:<br>Microsoft Office (Word, Excel and PowerPoint)<br>Good knowledge of Opera<br>Basic knowledge of Micros</p> <p>INDIVIDUAL<br>CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:<br>People Oriented<br>Passionate for European luxury<br>Entrepreneurial<br>Straightforward<br>Motivating others<br>Planning/ Organization<br>Problem solving<br>Flexibility<br>Concern for quality<br>Initiative<br>Results oriented<br>Teamwork / Cooperation<br>Interpersonal skills<br>Customer service orientation<br>Oral and Listening Skills<br>Good writing skills<br>Friendly and caring attitude<br>Self-controlled</p> <p>OTHER SKILLS: Additional language (French - Spanish - German), Problem solving, Friendly and caring attitude, Straightforward and Customer service orientation</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.</p> <ul> <li>To ensure that all VIP and Loyalty Program guest are being, met upon arrival and offered the best service standards within the ACCOR standards</li> <li>To provide courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.</li> <li>To be fully conversant with all services, activities, facilities and F&amp;B Promotions offered by the hotel and recommend to the guests.</li> <li>To have a thorough understanding and knowledge of all Rooms related services and products and the ability to up-sell alternatives.</li> <li>To be able to explain and show the guests all the facilities in the room.</li> <li>To perform opening and closing procedures established for the Place of Work as assigned.</li> <li>To attend to all guests who approach the Front Desk with a smile.</li> </ul> <ul> <li>To take care of all matters related to the arrival, stay &amp; departure of VIP &amp; Loyalty Program guests</li> <li>To handle guest complaint &amp; tracking of complaints</li> <li>To liaise with company bookers, travel agents &amp; tour operators and conducts hotel visits &amp; site inspections</li> <li>To assist guest with flight reservations and confirmations, onward hotel reservations and all other travel/sightseeing related matters</li> </ul> <ul> <li>To liaise with all appropriate departments &amp; outside companies before, during and after VIP &amp; AHFG guest arrivals to ensure that such guests are receiving the best possible service from the hotel.</li> <li>To utilize the hotel s brand s quality &amp; guest satisfaction assurance &amp; recording tools at all times, analyze the results daily &amp; take appropriate action, communicate/distribute the results monthly.</li> <li>To take care of all inquiries received by guests -&gt; One-Stop Shop for guest related problems/enquiries.</li> <li>To be always present in the lobby &amp; outside the hotel front and liaise with guests &amp; visitors and actively try to anticipate guests needs &amp; solve potential problems before it starts to affect a guest s stay.</li> <li>To maintain guest profile by ensuring that guest history records are accurately maintained and all recurring guests are pre-registered, including input of guest questionnaires, response and comments in the system especially for long-staying guest, regular, VIP and AHFG guests. Update &amp; communicate such information to the other F/O sections as well as to other hotel departments, if needed.</li> <li>To be well conversant of the local environment of the hotel: the city, culture, activities, exhibitions, shopping malls, and general information around the hotel.</li> </ul> <ul> <li>To liaise with all other departments for all Guest related matters.</li> <li>To be flexible in supporting other colleagues needs in other departments or sister properties based on the hotel priorities and anticipated business levels.</li> <li>To be always available during peak periods.</li> <li>To be able to carry out all functions of a GSA, Bell Captain &amp; Attendant whenever required.</li> <li>To be conversant and fully knowledgeable of OPERA system as per the scope of work</li> <li>To liaise with Rooms Reservation with regards to immigration issues for the guest (e.g. visas)</li> </ul> <ul> <li>To be aware with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.</li> </ul> <ul> <li>To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.</li> <li>To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.</li> <li>To meet, greet and escort all guests to their rooms upon check-in to the hotel.</li> <li>To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li> <li>To maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable one, report guests feedback to immediate supervisor.</li> <li>To ensure that the guests are offered the highest level of personalized service at all times.</li> <li>To actively participate in administrating the guest recognition and guest retention programs, in liaison with Front Office Manager.</li> <li>Never say no to the guest without offering an alternative solution.</li> <li>To be demanding and critical when it comes to service standards.</li> <li>To ensure that the team projects a warm, professional and welcoming image.</li> <li>To constantly strive to assist all guests that she/he may come in contact with during her/his work hours.</li> <li>To ensure that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor Degree.</p> <p>German / French / Polish Speaker.</p> <p>Microsoft Office Skills.</p> <p>Hotels Experience.</p><p></p></section>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.</p> <h4>Join a diverse and talented team in Boston</h4> <p>We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.</p> <h4>The Role</h4> <p>This role oversees operational, financial and people related matters within our In-Room Dining department.</p> <p>To thrive in this role, the ideal candidate will have a solid track record in high quality hotels or Food & Beverage venues, a passion for delivering a memorable dining experience and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve.</p> <p>The role balances the day-to-day management of the In-Room Dining operation whilst developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective.</p> <p><strong>Hourly Rate:</strong> $29.13 per hour</p> <h4>What to expect from your work experience</h4> <ul> <li>Free medical and dental insurance for you and your eligible dependents.</li> <li>Career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.</li> <li>Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.</li> <li>Complimentary meals at our employee cafeteria.</li> <li>401k participation with company matching program.</li> <li>Complimentary life insurance.</li> <li>Vacation and paid sick time off.</li> <li>And much more!</li> </ul> <p>Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</p> <p>Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.</p></p><p></p>

Company Description<br><br>Portaluna, a Morgans Originals Hotel<br><br>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br><br>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.<br><br>Job Description<br><br> Greet guests warmly upon arrival and ensure a smooth check-in process. Check guests in and out according to hotel policies, including handling payment and issuing room keys. Assist with special requests, upgrades, and room assignments based on availability. Provide guests with information about hotel facilities, amenities, and local attractions. Handle requests for services such as transportation, wake-up calls, and dining reservations. Resolve guest complaints or issues promptly and escalate to management when necessary. Maintain communication with housekeeping, maintenance, and other departments to ensure guest needs are met. Answer phones, emails, and other communications in a professional manner. Maintain accurate records of charges and payments. Handle cash, credit card transactions, and provide change or receipts as necessary. Update guest information in the hotel management system. Monitor hotel security by ensuring that guests’ identities are verified during check-in. Ensure that all guest-related safety protocols and procedures are followed. Upsell hotel services, amenities, and packages to enhance guest satisfaction and revenue. Maintain open communication with guests, ensuring all questions are answered and concerns addressed. Conduct courtesy calls to in-house guests and maintain records. Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. <br><br>Qualifications<br><br>Abilities/Key Competencies/Skills<br><br>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.<br><br>Leading Myself<br><br> Positive Orientation Operational Decision Making Self-Development & Management<br><br>Leading Others<br><br> Developing an Empowered Team Leading an Engaged and Diverse Team Communication<br><br>Leading the Business<br><br> Advocating Guest Passion Business Planning and Analysis Business Improvement and Change<br><br>Experience/Certificates/Education<br><br> 2 years minimum experience in a similar capacity within a luxury hospitality environment. Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. Proficient in English language (verbal & written), Russian language proficiency is an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Must be flexible in terms of working hours. A hospitality diploma is an asset. Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended. Must have the ability to handle cash effectively and accurately.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or G.E.D. equivalent.</li><li>No related work experience.</li><li>No supervisory experience.</li><li>None</li></ul><p></p></section>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <h4>About the role:</h4> <p>The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Desk, reporting into the Front Desk Manager.</p> <h4>What you will do:</h4> <ul> <li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible</li> <li>Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li> <li>Respond to all guest requests in an accurate and timely manner. Interactions with guests will be in person and by phone</li> <li>Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests</li> </ul> <h4>What you bring:</h4> <ul> <li>One plus years experience working within a luxury hotel or similar environment is considered an asset</li> <li>Excellent interpersonal skills and communication skills</li> <li>Cross cultural sensitivity, and customer service orientation</li> <li>Guest centricity and understanding the importance of guest’s preferences</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Employee discount for stays at any Four Seasons worldwide</li> <li>Complimentary dry cleaning for employee uniforms</li> <li>Complimentary employee meals</li> </ul> <h4>Schedule & Hours:</h4> <p>Full time (8hrs)</p></p><p></p>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Manage shift-based data operations, ensuring the team hits hourly and daily targets for Purchase Order and STs processing with 100% accuracy. Execute a shift handover process, documenting pending tasks, system issues, and data anomalies for the other shift to ensure zero information loss. Supervise and guide the work of shift-level Data Coordinators, assigning specific tasks and providing immediate support for complex data entries. Perform data hygiene audits throughout the shift, correcting errors in real-time and ensuring the final shift output is reliable and formatted correctly. Assist the Data Supervisor by creating reports and summaries that highlight delays, trends, or volume spikes for management review. Monitor shift performance against KPIs, providing the team with regular updates and troubleshooting bottlenecks in the data entry process. Support the training of new coordinators on shift, ensuring they understand ERP/WMS navigation and the company’s data standards. Act as the technical point of contact during the shift for Logistics and Inbound teams to resolve discrepancies between physical stock and digital records. Maintain shift logs and digital dashboards, ensuring that all information is updated and ready for the Supervisor’s high-level analysis. Identify and report repetitive errors or system glitches to the Supervisor, suggesting practical improvements to the shift workflow to save time. Ensure all sensitive documentation and physical records processed during the shift are correctly digitized and filed according to policy.<br><br>Qualifications<br><br>Advanced in Excel (Pivot Tables, formulas) and experience navigating ERP or Warehouse / 2–3 years of experience in Data Management or Logistic Proven ability to clean large datasets and translate them into clear, familiar to visual dashboardsor reports for management Good understanding of supply chain flows, including PO management, inventory tracking, and process automation.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Promote awareness of brand image internally and externally. Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences. Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software. Make updates to property website. Respond to all daily general media inquiries or refer to an appropriate spokesperson. Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities. Support media relations outreach efforts and other activities to bolster the property's reputation and image in the community. Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Bachelor's degree from accredited university or college. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.&nbsp;<br><br><ul><li>Carry out all administrative duties in co-operation with Guest Relations Manager.</li><li>Daily checks on the VIP lists and ordering of corresponding activities.</li><li>Monitor and check the costs of VIP treatments.</li><li>Be responsible for VIP Policy and ensure it is implemented fully.</li><li>Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.</li><li>Pre check all guest requirements three days prior to arrival and again the day before.</li><li>Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.</li><li>Greet arrivals and escort all Guests to the rooms or suites.</li><li>Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.</li><li>Be fully conversant with all hotel activities and promotions.</li><li>Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.</li><li>Prepare all VIP amenities forms and distribute accordingly.</li><li>Update guest profiles and check the existing one.</li><li>Maintain tidiness in the building and clothing in the department.</li><li>Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.</li><li>Represent the Guest Relations Manager at meetings.</li><li>Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager.</li><li>Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.</li><li>Hold regular meetings within the department (performance review, information, proposals for improvement)</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB PURPOSE: To process the daily operations related to Digital Onboarding accounts across all digital platforms, such as WE Partnership and WE Wallet channels, etc. This includes handling digital customer applications received through various digital platforms for account opening, activation, amendment, suspension, and maintenance of digital banking and wallet products. The role ensures the accuracy and integrity of customer data on bank systems by validating, updating, and rectifying any discrepancies, while providing effective support to digital customers. This position aims to deliver a seamless digital onboarding experience, enhance service quality, increase customer satisfaction, and reduce reliance on physical branch operations.</p><p>KEY ACCOUNTABILITIES:</p><p>1. Handle daily operations related to Digital Onboarding applications by receiving, reviewing, and processing customer requests for opening, activating, amending, suspending, or closing digital accounts and wallets through WE Partnership and WE Wallet digital channels, in accordance with approved SOPs and within agreed TAT.</p><p>2. Review and validate all digital onboarding documentation based on predefined checklists to ensure completeness, accuracy, and compliance with regulatory and internal requirements.</p><p>3. Perform customer eligibility and screening checks for digital onboarding customers, including verification against AML, OFAC, and negative lists, and escalate flagged cases to the relevant AML or Compliance teams for assessment and guidance.</p><p>4. Ensure accurate entry, update, and maintenance of customer data on bank systems to reflect digital onboarding requests and correct any discrepancies to maintain data integrity.</p><p>5. Prepare and maintain daily tracking logs for digital onboarding applications received through different digital channels to support monitoring, reporting, and data consistency.</p><p>6. Prepare periodic reports highlighting defective applications, recurring issues, and operational risks to support performance analysis and continuous process improvement.</p><p>7. Coordinate with internal stakeholders and digital service providers to resolve operational or technical issues impacting digital onboarding journeys, ensuring timely resolution and service continuity.</p><p>8. Provide support to digital onboarding customers by handling inquiries, follow-ups, and service requests to ensure a smooth onboarding experience and high customer satisfaction.</p><p>9. Maintain proper filing and archiving of all digital onboarding records and applications to ensure easy retrieval for audits, reviews, or senior management requests.</p><p>10. Complete all assigned tasks within agreed turnaround times (TAT) and in alignment with department objectives, project timelines, and business priorities.</p><p>Policies, Processes and Procedures:</p><p>11. Follow all relevant department and bank policies, SOPs, process guides and approved checklists to ensure consistent and controlled execution.</p><p>12. Record compliance with procedures in system notes and support evidence collection for control units and audits; do not interpret or change policies.</p><p>Day-to-day management</p><p>13. Process assigned operational queues and tasks within defined TATs and SLAs; priorities by risk and urgency as directed by the supervisor.</p><p>14. Escalate items that require approval, remediation or compliance intervention to the appropriate owner per the escalation matrix.</p><p>Compliance:</p><p>15. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree of commerce or equivalent</li><li>For Processor: Min. 0-3 years of banking experience</li><li>Good Command of English language</li><li>Good communication skills</li><li>Accuracy and attention to details</li><li>Proficient in MS Office (Excel, Word, PowerPoint); familiarity with core banking (T24) and channel platforms (GTS/FBCC/CPS/ACH/MobPay or equivalents) is an advantage</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>This is a corporate/above property job code and a central job description is not available. Please work with your human resources partner to obtain or create the appropriate job description for this role.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h3 data-path-to-node="3"><span >Role Purpose:</span><span >The primary objective of this role is to manage the daily processing of dutiable materials entering the Gateway. You will facilitate all necessary customs clearance documentation to ensure every shipment is processed accurately and on time.</span></h3><h3 data-path-to-node="3"><span ><br></span></h3><h3 data-path-to-node="3"><span >Key Responsibilities</span></h3><h3 data-path-to-node="3"><ul><li><span >Ensure the timely and compliant customs clearance of all materials arriving at the Gateway.</span></li><li><span >Prepare and forward correct customs documentation (faxes, paperwork, and images) to Ground Operations.</span></li><li><span >Scan documents, extract data from the CIA System, and input checkpoints accurately.</span></li><li><span >Match paperwork to Bills of Entry and complete them for presentation to Customs officials.</span></li><li><span >Retrieve original shipment paperwork from the warehouse to guarantee efficient clearance.</span></li><li><span >Maintain manual status reports for all non-advised shipments to ensure appropriate dispatch.</span></li><li><span >Manage inventory reports for on-hold shipments, coordinating with Operations and Customer Service for follow-ups.</span></li><li><span >Maintain regular, professional contact with internal and external customers regarding held shipments.</span></li><li><span >Verify tariff codes, currencies, and invoice valuations to accurately calculate Customs duties.</span></li><li><span >Check the duty exemption status of shipments and process them accordingly.</span></li><li><span >Prepare Delivery Orders and all associated paperwork required by local Customs.</span></li><li><span >Assist consignees in clearing sensitive or restricted shipments (e.g., pharmaceuticals, media) before delivery dispatch.</span></li></ul></h3><h3 data-path-to-node="3"><span ><br></span></h3><h3 data-path-to-node="3"><span >Qualifications, Experience and Competencies</span></h3><h3 data-path-to-node="3"><ul><li><span >University Graduate.</span></li><li><span >Excellent proficiency in written and spoken English and Arabic.</span></li><li><span >Proven professional experience in customs clearance, freight forwarding, or gateway logistics.</span></li><li><span >Solid understanding of Egyptian customs regulations, tariff coding, and duty valuation processes.</span></li><li><span >Proficiency in utilizing Customs Information Applications (e.g., CIA System) for data management.</span></li><li><span >Strong operational command of standard workplace software (Microsoft Office).</span></li><li><span >High attention to detail, specifically when managing complex or restricted shipment documentation.</span></li><li><span >Exceptional organizational skills to maintain neat and orderly filing systems.</span></li><li><span >Strong communication skills to interact effectively with customers, internal teams, and government officials.</span></li><li><span >Ability to work systematically and accurately within a fast-paced, time-sensitive environment.</span></li></ul></h3><h3 data-path-to-node="3"><span ><br></span></h3><h3 data-path-to-node="3"><span >Equal Treatment Clause: </span><span >We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</span></h3>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The English Service Desk Representative is responsible for providing customer support and technical assistance to users in a English-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</p><p><strong>What You ll Be Doing</strong></p><p><strong>Core Responsibilities</strong></p><ul><li>Provide English-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</li><li>Document and track all customer interactions and resolutions accurately in the ticketing system.</li><li>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</li><li>Follow established procedures for incident management, problem management, and service request fulfillment.</li><li>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</li><li>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</li><li>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</li><li>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</li><li>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</li><li>Continuously develop and enhance technical skills and knowledge through training and self-learning.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience &amp; Qualification.</strong></p><ul><li>Fluent in English, both written and verbal communication skills.</li><li>Previous experience in a customer support or service desk role, preferably in a technical support environment.</li><li>Ability to analyze and resolve technical issues independently or through collaboration.</li><li>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</li><li>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</li><li>Strong organizational skills, attention to detail, and the ability to multitask effectively.</li><li>Flexibility to work in shifts, including weekends and holidays, as per business needs.</li></ul><p><strong>Skills, Knowledge &amp; Abilities</strong></p><ul><li>Strong problem-solving and troubleshooting skills</li><li>Adaptability.</li><li>Self-learning.</li><li>Critical thinking.</li><li>Problem-solving.</li><li>Attention to detail.</li><li>Communication and teamwork.</li></ul><p><strong>Performance Standards</strong></p><ul><li>Response Time.</li><li>First Contact Resolution.</li><li>Customer Satisfaction.</li><li>Ticket Documentation and Management.</li><li>Technical Knowledge.</li><li>Language Proficiency.</li><li>Incident Resolution Time.</li><li>Quality of Service.</li><li>Knowledge Sharing.</li><li>Professionalism and Collaboration.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p>Job Purpose</p><br><p>To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.</p><br><p>Description</p><br><p>Customer Calls Handling</p><br><p>1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns. </p><br><p>2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.</p><br><p>3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.</p><br><p>4. Liaise with other departments to ensure proper closure of pending customers inquires/requests. </p><br><p>5. Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction.</p><br><p>6. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.</p><br><p>7. Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.</p><br><p>Policies, Processes and Procedures</p><br><p>8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p><br><p>Day-to-day Operations</p><br><p>9. Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.</p><br><p>Compliance</p><br><p>10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.</p><br><br> <br> <span>Qualifications</span><br><span></span><p>Qualifications &amp; Experience</p><br><p>• Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.</p><br><p>• 0 – 1 years of experience</p><br><p>Skills</p><br><p>• Excellent command of English and Arabic languages</p><br><p>• Proficient user of MS Office</p><br><p>• Reliable, energetic and cooperative</p><br><p>• Excellent communication skills</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Order Management team plays a critical role in ensuring the timely, accurate, and efficient movement of freight and information. As an Order Management Coordinator, you will deliver exceptional customer service while supporting daily operational activities, shipment tracking, documentation accuracy, and vendor communication. You will ensure compliance with company procedures and maintain strong working relationships with internal teams, customers, and external partners. Ensure proper and timely movement of freight and related information across the Order Management process. Maintain a smooth and efficient freight process flow. Ensure accurate and timely data entry into the operating system. Track and trace shipments to ensure timely delivery and excellent customer satisfaction. Monitor shipment reports and proactively resolve issues impacting customer service. Ensure timely preparation and communication of export-related documents, including arrival notices and required client communication. Validate accurate and timely vendor and client billing. Coordinate directly with customers to manage international shipments and meet service expectations. Build and maintain strong relationships with shipping lines, trucking companies, and other service providers. Ensure compliance with company procedures, industry regulations, Operational Process Standards (OPS), governmental requirements, and customer-specific policies. Analyze department process flows to identify opportunities for improved efficiency and service. Ensure all customer standard operating procedures (SOPs) are consistently followed and updated in the DLSOP database. Meet assigned KPI targets and deliver performance aligned with company standards. Manage overseas correspondence, ensuring timely responses to internal and external inquiries. Deliver exceptional customer service by handling shipment requests and issues professionally and promptly.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Basic understanding of transportation processes (all modes a plus).</li><li>Strong computer skills (MS Excel, MS Word).</li><li>Fluent in English.</li><li>1 2 years of experience in freight forwarding, logistics, or customer service preferred.</li><li>Excellent organizational and time management skills.</li><li>Strong interpersonal skills with the ability to listen, understand, and communicate clearly and professionally.</li><li>Positive, proactive attitude with a willingness to support team success.</li><li>Ability to receive and implement feedback effectively.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>About Atos Group</strong></p><br> <p>Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.&nbsp;</p><br> <p><br>The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.&nbsp;</p><br><span>Role Description</span> <p><span>The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</span></p><br> <span>What You’ll Be Doing</span> <span><strong>Core Responsibilities</strong></span> <ul> <li><span>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</span></li> <li><span>Document and track all customer interactions and resolutions accurately in the ticketing system.</span></li> <li><span>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</span></li> <li><span>Follow established procedures for incident management, problem management, and service request fulfillment.</span></li> <li><span>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</span></li> <li><span>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</span></li> <li><span>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</span></li> <li><span>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</span></li> <li><span>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</span></li> <li><span>Continuously develop and enhance technical skills and knowledge through training and self-learning.</span></li> </ul> <span>Experience &amp; Qualification.</span> <ul> <li><span>Fluent in French and English, both written and verbal communication skills.</span></li> <li><span>Previous experience in a customer support or service desk role, preferably in a technical support environment.</span></li> <li><span>Ability to analyze and resolve technical issues independently or through collaboration.</span></li> <li><span>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</span></li> <li><span>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</span></li> <li><span>Strong organizational skills, attention to detail, and the ability to multitask effectively.</span></li> <li><span>Flexibility to work in shifts, including weekends and holidays, as per business needs.</span></li> </ul> <span>Skills, Knowledge &amp; Abilities</span> <ul> <li><span>Strong problem-solving and troubleshooting skills</span></li> <li><span>Adaptability.</span></li> <li><span>Self-learning.</span></li> <li><span>Critical thinking.</span></li> <li><span>Problem-solving.</span></li> <li><span>Attention to detail.</span></li> <li><span>Communication and teamwork.</span></li> </ul> <p><span><strong><u>Performance Standards</u></strong></span></p><br> <ul> <li><span>Response Time.</span></li> <li><span>First Contact Resolution.</span></li> <li><span>Customer Satisfaction.</span></li> <li><span>Ticket Documentation and Management.</span></li> <li><span>Technical Knowledge.</span></li> <li><span>Language Proficiency.</span></li> <li><span>Incident Resolution Time.</span></li> <li><span>Quality of Service.</span></li> <li><span>Knowledge Sharing.</span></li> <li><span>Professionalism and Collaboration.</span></li> </ul> <p>Here at Atos, diversity and inclusion are embedded in our DNA.&nbsp;Read more about our commitment to a fair work environment for all.<br>&nbsp;</p><br> <p>Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.&nbsp;</p><br> <p><br><strong>Choose your future. Choose Atos.</strong></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>