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<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <h4>About the role:</h4> <p>The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Desk, reporting into the Front Desk Manager.</p> <h4>What you will do:</h4> <ul> <li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible</li> <li>Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li> <li>Respond to all guest requests in an accurate and timely manner. Interactions with guests will be in person and by phone</li> <li>Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests</li> </ul> <h4>What you bring:</h4> <ul> <li>One plus years experience working within a luxury hotel or similar environment is considered an asset</li> <li>Excellent interpersonal skills and communication skills</li> <li>Cross cultural sensitivity, and customer service orientation</li> <li>Guest centricity and understanding the importance of guest’s preferences</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Employee discount for stays at any Four Seasons worldwide</li> <li>Complimentary dry cleaning for employee uniforms</li> <li>Complimentary employee meals</li> </ul> <h4>Schedule & Hours:</h4> <p>Full time (8hrs)</p></p><p></p>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Manage shift-based data operations, ensuring the team hits hourly and daily targets for Purchase Order and STs processing with 100% accuracy. Execute a shift handover process, documenting pending tasks, system issues, and data anomalies for the other shift to ensure zero information loss. Supervise and guide the work of shift-level Data Coordinators, assigning specific tasks and providing immediate support for complex data entries. Perform data hygiene audits throughout the shift, correcting errors in real-time and ensuring the final shift output is reliable and formatted correctly. Assist the Data Supervisor by creating reports and summaries that highlight delays, trends, or volume spikes for management review. Monitor shift performance against KPIs, providing the team with regular updates and troubleshooting bottlenecks in the data entry process. Support the training of new coordinators on shift, ensuring they understand ERP/WMS navigation and the company’s data standards. Act as the technical point of contact during the shift for Logistics and Inbound teams to resolve discrepancies between physical stock and digital records. Maintain shift logs and digital dashboards, ensuring that all information is updated and ready for the Supervisor’s high-level analysis. Identify and report repetitive errors or system glitches to the Supervisor, suggesting practical improvements to the shift workflow to save time. Ensure all sensitive documentation and physical records processed during the shift are correctly digitized and filed according to policy.<br><br>Qualifications<br><br>Advanced in Excel (Pivot Tables, formulas) and experience navigating ERP or Warehouse / 2–3 years of experience in Data Management or Logistic Proven ability to clean large datasets and translate them into clear, familiar to visual dashboardsor reports for management Good understanding of supply chain flows, including PO management, inventory tracking, and process automation.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Promote awareness of brand image internally and externally. Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences. Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software. Make updates to property website. Respond to all daily general media inquiries or refer to an appropriate spokesperson. Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities. Support media relations outreach efforts and other activities to bolster the property's reputation and image in the community. Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Bachelor's degree from accredited university or college. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.&nbsp;<br><br><ul><li>Carry out all administrative duties in co-operation with Guest Relations Manager.</li><li>Daily checks on the VIP lists and ordering of corresponding activities.</li><li>Monitor and check the costs of VIP treatments.</li><li>Be responsible for VIP Policy and ensure it is implemented fully.</li><li>Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.</li><li>Pre check all guest requirements three days prior to arrival and again the day before.</li><li>Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.</li><li>Greet arrivals and escort all Guests to the rooms or suites.</li><li>Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.</li><li>Be fully conversant with all hotel activities and promotions.</li><li>Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.</li><li>Prepare all VIP amenities forms and distribute accordingly.</li><li>Update guest profiles and check the existing one.</li><li>Maintain tidiness in the building and clothing in the department.</li><li>Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.</li><li>Represent the Guest Relations Manager at meetings.</li><li>Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager.</li><li>Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.</li><li>Hold regular meetings within the department (performance review, information, proposals for improvement)</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB PURPOSE: To process the daily operations related to Digital Onboarding accounts across all digital platforms, such as WE Partnership and WE Wallet channels, etc. This includes handling digital customer applications received through various digital platforms for account opening, activation, amendment, suspension, and maintenance of digital banking and wallet products. The role ensures the accuracy and integrity of customer data on bank systems by validating, updating, and rectifying any discrepancies, while providing effective support to digital customers. This position aims to deliver a seamless digital onboarding experience, enhance service quality, increase customer satisfaction, and reduce reliance on physical branch operations.</p><p>KEY ACCOUNTABILITIES:</p><p>1. Handle daily operations related to Digital Onboarding applications by receiving, reviewing, and processing customer requests for opening, activating, amending, suspending, or closing digital accounts and wallets through WE Partnership and WE Wallet digital channels, in accordance with approved SOPs and within agreed TAT.</p><p>2. Review and validate all digital onboarding documentation based on predefined checklists to ensure completeness, accuracy, and compliance with regulatory and internal requirements.</p><p>3. Perform customer eligibility and screening checks for digital onboarding customers, including verification against AML, OFAC, and negative lists, and escalate flagged cases to the relevant AML or Compliance teams for assessment and guidance.</p><p>4. Ensure accurate entry, update, and maintenance of customer data on bank systems to reflect digital onboarding requests and correct any discrepancies to maintain data integrity.</p><p>5. Prepare and maintain daily tracking logs for digital onboarding applications received through different digital channels to support monitoring, reporting, and data consistency.</p><p>6. Prepare periodic reports highlighting defective applications, recurring issues, and operational risks to support performance analysis and continuous process improvement.</p><p>7. Coordinate with internal stakeholders and digital service providers to resolve operational or technical issues impacting digital onboarding journeys, ensuring timely resolution and service continuity.</p><p>8. Provide support to digital onboarding customers by handling inquiries, follow-ups, and service requests to ensure a smooth onboarding experience and high customer satisfaction.</p><p>9. Maintain proper filing and archiving of all digital onboarding records and applications to ensure easy retrieval for audits, reviews, or senior management requests.</p><p>10. Complete all assigned tasks within agreed turnaround times (TAT) and in alignment with department objectives, project timelines, and business priorities.</p><p>Policies, Processes and Procedures:</p><p>11. Follow all relevant department and bank policies, SOPs, process guides and approved checklists to ensure consistent and controlled execution.</p><p>12. Record compliance with procedures in system notes and support evidence collection for control units and audits; do not interpret or change policies.</p><p>Day-to-day management</p><p>13. Process assigned operational queues and tasks within defined TATs and SLAs; priorities by risk and urgency as directed by the supervisor.</p><p>14. Escalate items that require approval, remediation or compliance intervention to the appropriate owner per the escalation matrix.</p><p>Compliance:</p><p>15. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree of commerce or equivalent</li><li>For Processor: Min. 0-3 years of banking experience</li><li>Good Command of English language</li><li>Good communication skills</li><li>Accuracy and attention to details</li><li>Proficient in MS Office (Excel, Word, PowerPoint); familiarity with core banking (T24) and channel platforms (GTS/FBCC/CPS/ACH/MobPay or equivalents) is an advantage</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>This is a corporate/above property job code and a central job description is not available. Please work with your human resources partner to obtain or create the appropriate job description for this role.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h3 data-path-to-node="3"><span >Role Purpose:</span><span >The primary objective of this role is to manage the daily processing of dutiable materials entering the Gateway. You will facilitate all necessary customs clearance documentation to ensure every shipment is processed accurately and on time.</span></h3><h3 data-path-to-node="3"><span ><br></span></h3><h3 data-path-to-node="3"><span >Key Responsibilities</span></h3><h3 data-path-to-node="3"><ul><li><span >Ensure the timely and compliant customs clearance of all materials arriving at the Gateway.</span></li><li><span >Prepare and forward correct customs documentation (faxes, paperwork, and images) to Ground Operations.</span></li><li><span >Scan documents, extract data from the CIA System, and input checkpoints accurately.</span></li><li><span >Match paperwork to Bills of Entry and complete them for presentation to Customs officials.</span></li><li><span >Retrieve original shipment paperwork from the warehouse to guarantee efficient clearance.</span></li><li><span >Maintain manual status reports for all non-advised shipments to ensure appropriate dispatch.</span></li><li><span >Manage inventory reports for on-hold shipments, coordinating with Operations and Customer Service for follow-ups.</span></li><li><span >Maintain regular, professional contact with internal and external customers regarding held shipments.</span></li><li><span >Verify tariff codes, currencies, and invoice valuations to accurately calculate Customs duties.</span></li><li><span >Check the duty exemption status of shipments and process them accordingly.</span></li><li><span >Prepare Delivery Orders and all associated paperwork required by local Customs.</span></li><li><span >Assist consignees in clearing sensitive or restricted shipments (e.g., pharmaceuticals, media) before delivery dispatch.</span></li></ul></h3><h3 data-path-to-node="3"><span ><br></span></h3><h3 data-path-to-node="3"><span >Qualifications, Experience and Competencies</span></h3><h3 data-path-to-node="3"><ul><li><span >University Graduate.</span></li><li><span >Excellent proficiency in written and spoken English and Arabic.</span></li><li><span >Proven professional experience in customs clearance, freight forwarding, or gateway logistics.</span></li><li><span >Solid understanding of Egyptian customs regulations, tariff coding, and duty valuation processes.</span></li><li><span >Proficiency in utilizing Customs Information Applications (e.g., CIA System) for data management.</span></li><li><span >Strong operational command of standard workplace software (Microsoft Office).</span></li><li><span >High attention to detail, specifically when managing complex or restricted shipment documentation.</span></li><li><span >Exceptional organizational skills to maintain neat and orderly filing systems.</span></li><li><span >Strong communication skills to interact effectively with customers, internal teams, and government officials.</span></li><li><span >Ability to work systematically and accurately within a fast-paced, time-sensitive environment.</span></li></ul></h3><h3 data-path-to-node="3"><span ><br></span></h3><h3 data-path-to-node="3"><span >Equal Treatment Clause: </span><span >We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</span></h3>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The English Service Desk Representative is responsible for providing customer support and technical assistance to users in a English-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</p><p><strong>What You ll Be Doing</strong></p><p><strong>Core Responsibilities</strong></p><ul><li>Provide English-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</li><li>Document and track all customer interactions and resolutions accurately in the ticketing system.</li><li>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</li><li>Follow established procedures for incident management, problem management, and service request fulfillment.</li><li>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</li><li>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</li><li>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</li><li>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</li><li>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</li><li>Continuously develop and enhance technical skills and knowledge through training and self-learning.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience &amp; Qualification.</strong></p><ul><li>Fluent in English, both written and verbal communication skills.</li><li>Previous experience in a customer support or service desk role, preferably in a technical support environment.</li><li>Ability to analyze and resolve technical issues independently or through collaboration.</li><li>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</li><li>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</li><li>Strong organizational skills, attention to detail, and the ability to multitask effectively.</li><li>Flexibility to work in shifts, including weekends and holidays, as per business needs.</li></ul><p><strong>Skills, Knowledge &amp; Abilities</strong></p><ul><li>Strong problem-solving and troubleshooting skills</li><li>Adaptability.</li><li>Self-learning.</li><li>Critical thinking.</li><li>Problem-solving.</li><li>Attention to detail.</li><li>Communication and teamwork.</li></ul><p><strong>Performance Standards</strong></p><ul><li>Response Time.</li><li>First Contact Resolution.</li><li>Customer Satisfaction.</li><li>Ticket Documentation and Management.</li><li>Technical Knowledge.</li><li>Language Proficiency.</li><li>Incident Resolution Time.</li><li>Quality of Service.</li><li>Knowledge Sharing.</li><li>Professionalism and Collaboration.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p>Job Purpose</p><br><p>To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.</p><br><p>Description</p><br><p>Customer Calls Handling</p><br><p>1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns. </p><br><p>2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.</p><br><p>3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.</p><br><p>4. Liaise with other departments to ensure proper closure of pending customers inquires/requests. </p><br><p>5. Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction.</p><br><p>6. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.</p><br><p>7. Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.</p><br><p>Policies, Processes and Procedures</p><br><p>8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p><br><p>Day-to-day Operations</p><br><p>9. Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.</p><br><p>Compliance</p><br><p>10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.</p><br><br> <br> <span>Qualifications</span><br><span></span><p>Qualifications &amp; Experience</p><br><p>• Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.</p><br><p>• 0 – 1 years of experience</p><br><p>Skills</p><br><p>• Excellent command of English and Arabic languages</p><br><p>• Proficient user of MS Office</p><br><p>• Reliable, energetic and cooperative</p><br><p>• Excellent communication skills</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Order Management team plays a critical role in ensuring the timely, accurate, and efficient movement of freight and information. As an Order Management Coordinator, you will deliver exceptional customer service while supporting daily operational activities, shipment tracking, documentation accuracy, and vendor communication. You will ensure compliance with company procedures and maintain strong working relationships with internal teams, customers, and external partners. Ensure proper and timely movement of freight and related information across the Order Management process. Maintain a smooth and efficient freight process flow. Ensure accurate and timely data entry into the operating system. Track and trace shipments to ensure timely delivery and excellent customer satisfaction. Monitor shipment reports and proactively resolve issues impacting customer service. Ensure timely preparation and communication of export-related documents, including arrival notices and required client communication. Validate accurate and timely vendor and client billing. Coordinate directly with customers to manage international shipments and meet service expectations. Build and maintain strong relationships with shipping lines, trucking companies, and other service providers. Ensure compliance with company procedures, industry regulations, Operational Process Standards (OPS), governmental requirements, and customer-specific policies. Analyze department process flows to identify opportunities for improved efficiency and service. Ensure all customer standard operating procedures (SOPs) are consistently followed and updated in the DLSOP database. Meet assigned KPI targets and deliver performance aligned with company standards. Manage overseas correspondence, ensuring timely responses to internal and external inquiries. Deliver exceptional customer service by handling shipment requests and issues professionally and promptly.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Basic understanding of transportation processes (all modes a plus).</li><li>Strong computer skills (MS Excel, MS Word).</li><li>Fluent in English.</li><li>1 2 years of experience in freight forwarding, logistics, or customer service preferred.</li><li>Excellent organizational and time management skills.</li><li>Strong interpersonal skills with the ability to listen, understand, and communicate clearly and professionally.</li><li>Positive, proactive attitude with a willingness to support team success.</li><li>Ability to receive and implement feedback effectively.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>About Atos Group</strong></p><br> <p>Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.&nbsp;</p><br> <p><br>The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.&nbsp;</p><br><span>Role Description</span> <p><span>The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</span></p><br> <span>What You’ll Be Doing</span> <span><strong>Core Responsibilities</strong></span> <ul> <li><span>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</span></li> <li><span>Document and track all customer interactions and resolutions accurately in the ticketing system.</span></li> <li><span>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</span></li> <li><span>Follow established procedures for incident management, problem management, and service request fulfillment.</span></li> <li><span>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</span></li> <li><span>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</span></li> <li><span>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</span></li> <li><span>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</span></li> <li><span>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</span></li> <li><span>Continuously develop and enhance technical skills and knowledge through training and self-learning.</span></li> </ul> <span>Experience &amp; Qualification.</span> <ul> <li><span>Fluent in French and English, both written and verbal communication skills.</span></li> <li><span>Previous experience in a customer support or service desk role, preferably in a technical support environment.</span></li> <li><span>Ability to analyze and resolve technical issues independently or through collaboration.</span></li> <li><span>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</span></li> <li><span>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</span></li> <li><span>Strong organizational skills, attention to detail, and the ability to multitask effectively.</span></li> <li><span>Flexibility to work in shifts, including weekends and holidays, as per business needs.</span></li> </ul> <span>Skills, Knowledge &amp; Abilities</span> <ul> <li><span>Strong problem-solving and troubleshooting skills</span></li> <li><span>Adaptability.</span></li> <li><span>Self-learning.</span></li> <li><span>Critical thinking.</span></li> <li><span>Problem-solving.</span></li> <li><span>Attention to detail.</span></li> <li><span>Communication and teamwork.</span></li> </ul> <p><span><strong><u>Performance Standards</u></strong></span></p><br> <ul> <li><span>Response Time.</span></li> <li><span>First Contact Resolution.</span></li> <li><span>Customer Satisfaction.</span></li> <li><span>Ticket Documentation and Management.</span></li> <li><span>Technical Knowledge.</span></li> <li><span>Language Proficiency.</span></li> <li><span>Incident Resolution Time.</span></li> <li><span>Quality of Service.</span></li> <li><span>Knowledge Sharing.</span></li> <li><span>Professionalism and Collaboration.</span></li> </ul> <p>Here at Atos, diversity and inclusion are embedded in our DNA.&nbsp;Read more about our commitment to a fair work environment for all.<br>&nbsp;</p><br> <p>Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.&nbsp;</p><br> <p><br><strong>Choose your future. Choose Atos.</strong></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries<br>Role Description<br>This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.<br>Qualifications<br>Proficient in Customer Support and dedicated to ensuring Customer Satisfaction<br>Strong Interpersonal Skills for effective communication and relationship building with customers<br>Experience with Technical Support and problem-solving for troubleshooting customer issues<br>Strong Analytical Skills to evaluate and resolve customer concerns efficiently<br>Fluency in English, both written and verbal<br>Ability to work collaboratively as part of an on-site team<br>Prior experience in a customer service role is a plus<br>BENEFITS:<br>Salary up to 19k Net (including KPIs) + 195 euro quarter bonus<br>KPIs collected in Euro equivalent – maximize your earning potential<br>24/7 transportation across Cairo & Giza<br>Medical Insurance (up to EGP 400,000/year) + Social Insurance with AXA .<br>Free Gym Access<br>Exclusive discounts at stores across Egypt<br>Clear career path after just 6 months<br>VPN line provided<br>Overnight allowance: EGP 1,000

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><strong>Key Result Areas</strong></span></span><br><ul><li><p><span><span>Manage cash transactions through &nbsp;Teller counters at the new branch model.</span></span></p><br></li><li><p><span><span>Strive towards managing customer expectation for each interaction.</span></span></p><br></li><li><p><span><span>Minimize customer attrition and reduce liability &amp; service application rejections.</span></span></p><br></li><li><p><span><span>Customer acquisition through sales to walk-ins&nbsp;</span></span></p><br></li><li><p><span><span>Take ownership of customer complaints and take them to resolution.</span></span></p><br></li><li><p><span>Introduce &amp; educate customers on the use of Bank alternative Channels &amp; new digital technologies.</span></p><br></li><li><span><span>SUB will be responsible for the achievement of KPI’s on personal Banking Products as well as cross selling other segment Products.</span></span></li></ul><br><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span>Ensure compliance to policies and processes targeting “Zero” operational losses.</span></p><br></li><li><p><span>Improve on service levels at the branch and take ownership of customer complaint for resolution.</span></p><br></li><li><p><span>The SUB will have to handle customer with different demographics, without any bias on nationality, income or race.</span></p><br></li><li><p><span>SUB is expected to work amicably with all support units and CCU and DBC to deliver a fulfilling experience without Channel disparity.</span></p><br></li><li><p><span>The SUB is required to maintain good working relationships with clients to ensure in-depth understanding of the client’s business to achieve PB, &amp; MG objectives.</span></p><br></li></ul><br><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>The SUB will have to deal with unstructured and complex customer problems related to the Bank (not restricted to the Branch).</span></span></p><br></li><li><p><span><span>SUB has to deal with all financial transactions problems whether cash shortage or excess or possibility of frauds.</span></span></p><br></li><li><p><span><span>Taking ownership of customer problems and handling it till final resolution through coordinating with other partners.</span></span></p><br></li><li><span><span>SUB has to log every customer complaint, inquiries and forward to Right Unit.</span></span></li></ul><br><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span>The SUB will be empowered to take decision on financial and non-financial issues of the customer (i.e. financial empowerment for waivers of charges on customer account).</span></p><br></li><li><span><span>SUB will be empowered to put recommendations for changes in processes which may lead to reduction in cycle time, cost reduction and customer satisfaction.</span></span></li></ul><br><span><span><strong>Knowledge, Skills and Experience</strong></span></span><br><ul><li><p><span>Thorough knowledge of Retail Banking products, processes services and policies. Banking&nbsp;</span></p><br></li><li><p><span>University Graduate with 4-5 years of Branch Banking experience.</span></p><br></li><li><p><span>Candidate must between the age group of 26-34 years.&nbsp;</span></p><br></li><li><p><span>Preferred candidate must have banking experience a minimum of 4 years</span></p><br></li><li><p><span>Computer literacy and tech savvy.</span></p><br></li></ul><br><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries<br>Role Description<br>This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.<br>Qualifications<br>Proficient in Customer Support and dedicated to ensuring Customer Satisfaction<br>Strong Interpersonal Skills for effective communication and relationship building with customers<br>Experience with Technical Support and problem-solving for troubleshooting customer issues<br>Strong Analytical Skills to evaluate and resolve customer concerns efficiently<br>Fluency in English, both written and verbal<br>Ability to work collaboratively as part of an on-site team<br>Prior experience in a customer service role is a plus<br>BENEFITS:<br>Salary up to 19k Net (including KPIs) + 195 euro quarter bonus<br>KPIs collected in Euro equivalent – maximize your earning potential<br>24/7 transportation across Cairo & Giza<br>Medical Insurance (up to EGP 400,000/year) + **Social Insurance with AXA .<br>Free Gym Access<br>Exclusive discounts at stores across Egypt<br>Clear career path after just 6 months<br>VPN line provided<br>Overnight allowance: EGP 1,000

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries<br>Role Description<br>This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.<br>Qualifications<br>Proficient in Customer Support and dedicated to ensuring Customer Satisfaction<br>Strong Interpersonal Skills for effective communication and relationship building with customers<br>Experience with Technical Support and problem-solving for troubleshooting customer issues<br>Strong Analytical Skills to evaluate and resolve customer concerns efficiently<br>Fluency in English, both written and verbal<br>Ability to work collaboratively as part of an on-site team<br>Prior experience in a customer service role is a plus<br>BENEFITS:<br>Salary up to 19.5 K Net (including KPIs) + 195 euro quarter bonus<br>KPIs collected in Euro equivalent – maximize your earning potential<br>24/7 transportation across Cairo & Giza<br>Medical Insurance (up to EGP 400,000/year) + **Social Insurance with AXA .<br>Free Gym Access<br>Exclusive discounts at stores across Egypt<br>Clear career path after just 6 months<br>VPN line provided<br>Overnight allowance: EGP 1,000

<p><h4>Company description</h4> <p>The Novotel 5 stars resort located directly on the Red Sea with a beach area of 646m; 268 rooms including 4 suites and 80 family rooms; 5 outlets and spa, offers a wonderful experience that can cater perfectly for all tastes.</p> <h4>Job description</h4> <p>We are seeking a professional and empathetic Assistant Guest Relations Manager to join our hospitality team in Marsa Alam, Egypt. In this role, you will serve as a key point of contact for our guests, providing exceptional support and ensuring memorable experiences. As a bilingual professional fluent in German and French, you will bridge communication gaps and deliver personalized service to our diverse international clientele. This position combines guest relations expertise with administrative support, requiring someone who is organized, efficient, and genuinely passionate about guest satisfaction.</p> <ul> <li>Greet and welcome guests with warmth and professionalism, ensuring a positive first impression</li> <li>Address guest inquiries, concerns, and requests in German and French, providing timely and effective solutions</li> <li>Coordinate with various departments to fulfill guest requests and resolve issues promptly</li> <li>Maintain detailed guest records and documentation using property management systems</li> <li>Assist in organizing guest activities, excursions, and special events</li> <li>Provide cultural orientation and local information to international guests</li> <li>Handle guest complaints with empathy and professionalism, working toward satisfactory resolutions</li> <li>Support the Guest Relations Manager with administrative tasks, scheduling, and correspondence</li> <li>Ensure compliance with company policies and hospitality standards</li> <li>Contribute to a welcoming environment that encourages guest loyalty and positive reviews</li> <li>Perform other duties as assigned to support overall guest satisfaction objectives</li> </ul> <h4>Qualifications</h4> <ul> <li>Fluent proficiency in German and French (written and verbal); English proficiency required</li> <li>Proven experience in guest relations, customer service, or hospitality industry</li> <li>Excellent interpersonal and communication skills</li> <li>Strong organizational and time management abilities</li> <li>Problem-solving mindset with the ability to handle challenging situations calmly</li> <li>Cultural awareness and sensitivity to diverse guest backgrounds</li> <li>Proficiency with guest management systems and Microsoft Office applications</li> <li>Ability to multitask and work efficiently in a fast-paced environment</li> <li>Professional demeanor with a friendly and empathetic approach</li> <li>Flexibility to work varied shifts, including weekends and holidays as required</li> <li>Preferred: Previous experience in a resort or hotel setting</li> <li>Preferred: Experience with multilingual guest services</li> </ul></p><p></p>

<p data-path-to-node="4"><strong data-path-to-node="5" data-index-in-node="0">Role Purpose:</strong> Responsible for managing the day-to-day operations of the Customer Service Gateway Team to ensure all regional and global operations and customer service standards are consistently achieved. This role focuses on proactively acquiring accurate information from customers to expedite customs clearance formalities, resolving complex clearance issues, and ensuring a seamless stakeholder experience.</p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0"><br></strong></p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">Key Responsibilities:</strong></p><ul data-path-to-node="7"><li><p data-path-to-node="7,0,0">Deliver exceptional customer service, ensuring all telephone and email inquiries are addressed promptly and within established service level standards.</p></li><li><p data-path-to-node="7,1,0">Collaborate extensively with customers and internal station teams to resolve customs clearance issues efficiently.</p></li><li><p data-path-to-node="7,2,0">Proactively acquire and verify critical shipment information from customers to expedite clearance formalities.</p></li><li><p data-path-to-node="7,3,0">Maintain regular, proactive communication with internal and external stakeholders regarding the status of held shipments.</p></li><li><p data-path-to-node="7,4,0">Address specific customer disputes and provide expert advice on technical customs and clearance issues.</p></li><li><p data-path-to-node="7,5,0">Liaise effectively with customs officials to clarify duties payable, resolve disputes, and manage problem shipments.</p></li><li><p data-path-to-node="7,6,0">Extract and analyze data from internal clearance systems (e.g., DCC, DCE, CIA, GIA, GEMA) to inform customers of shipment arrival and pre-clearance status.</p></li><li><p data-path-to-node="7,7,0">Verify that all shipments possess a Bill of Entry and accurate notification of charges prior to delivery dispatch.</p></li><li><p data-path-to-node="7,8,0">Coordinate the retrieval of original paperwork from the warehouse to ensure timely and compliant clearance processes.</p></li><li><p data-path-to-node="7,9,0">Manage administrative processes by scanning paperwork, updating manual system comments, and inputting checkpoints to maintain network visibility and compliance.</p></li><li><p data-path-to-node="7,10,0">Maintain accurate and up-to-date customer databases to capture shipment statuses and retain vital data.</p></li><li><p data-path-to-node="7,11,0">Monitor operational performance to ensure all Key Performance Indicators (KPIs) are met, reporting outcomes and action plans to management.</p></li></ul><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0"><br></strong></p><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">Qualifications, Experience and Competencies:</strong></p><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">University Graduate.</p></li><li><p data-path-to-node="9,1,0">Advanced to fluent proficiency in both written and spoken English.</p></li><li><p data-path-to-node="9,2,0">Proven professional experience in Customer Service, Logistics, or Customs Clearance.</p></li><li><p data-path-to-node="9,3,0">Strong technical proficiency in utilizing clearance and logistics tracking systems (e.g., DCC, DCE, CIA, GIA, GEMA).</p></li><li><p data-path-to-node="9,4,0">Exceptional interpersonal skills with a demonstrated ability to build and maintain relationships with diverse stakeholders, including customs officials.</p></li><li><p data-path-to-node="9,5,0">High stress tolerance with a consistent passion for delivering outstanding customer delight in a fast-paced environment.</p></li><li><p data-path-to-node="9,6,0">Excellent verbal and written communication skills.</p></li><li><p data-path-to-node="9,7,0">Meticulous attention to detail and accuracy in data management and compliance administration.</p></li><li><p data-path-to-node="9,8,0">Demonstrated problem-solving abilities, specifically in resolving disputes and expediting complex operational processes.</p></li><li><p data-path-to-node="9,9,0">A collaborative team player who works cooperatively to achieve collective operational targets.</p></li></ul><p data-path-to-node="10"><br></p><p data-path-to-node="10"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="10"><br></p><p data-path-to-node="11">✨ We ???????????????????????????? ???????????? ???????????????????????????????????????? </p><p data-path-to-node="11">✨ We ???????????????? </p><p data-path-to-node="11">✨ We ???????????????? ????????????????????????????????<br></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <ul> <li>Greeting and checking in/out guests efficiently while verifying registration information and processing payments</li> <li>Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions</li> <li>Handling guest inquiries, complaints, and special requests to ensure a positive experience</li> <li>Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records</li> <li>Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities</li> <li>Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property</li> <li>Following brand standards and company policies to ensure consistent service quality</li> <li>Manage online, phone and in-person room reservations</li> <li>Welcome guests, check them in, distribute room keys and explain the hotel’s amenities</li> <li>Take payment from customers</li> <li>Respond to guests’ issues and complaints in a friendly, timely manner</li> <li>Explain local amenities and attractions to guests</li> <li>Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree of hotel management or equivalent</li> <li>At least two years of customer service experience</li> <li>One year of front desk experience in the hospitality industry</li> <li>Excellent verbal communication skills</li> <li>Availability to work shifts, including evenings, weekends and holidays</li> <li>Ability to solve client issues in a friendly and timely fashion</li> <li>Friendly and welcoming demeanor</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Fluency in English</li> <li>Additional languages are a plus</li> </ul> <h4>Your team and working environment</h4> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>