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Company Description<br> <br>Met Life, established in 1868, is one of the world’s leading financial services companies, offering insurance, annuities, employee benefits, and asset management solutions to help customers navigate life’s ever-changing landscape. With operations in over 40 global markets, Met Life holds prominent positions in regions such as the United States, Japan, Latin America, Asia, Europe, and the Middle East. As a trusted partner, Met Life is focused on delivering innovative and flexible products, intuitive experiences, and services that meet the evolving needs of its customers. Driven by a commitment to simplify and enhance lives, Met Life is dedicated to building a secure and prosperous future for individuals and businesses.<br><br> Role Description<br> <br>This is a full-time on-site role for an Insurance Sales Agent located in Alexandria, Egypt. The Insurance Sales Agent will be responsible for identifying and developing new sales opportunities, assisting clients in understanding and selecting appropriate insurance solutions, and maintaining long-term client relationships. Day-to-day tasks include creating and delivering insurance proposals, providing top-tier customer service to clients, conducting presentations, and meeting sales targets. Agents will need to collaborate with the team and continuously pursue opportunities to expand the client base.<br><br> Qualifications<br> <br>Proficiency in Insurance Sales, Sales techniques, and the ability to identify client needs Strong knowledge of Insurance and Insurance Brokerage concepts Exceptional Customer Service skills, with a focus on client satisfaction Ability to build and maintain relationships with customers and partners Excellent interpersonal and communication skills Prior experience in insurance or financial services is a plus Bachelor’s degree in Finance, Business Administration, or related field preferred

Hiring | Software Sales Agent<br>We're looking for a motivated Software Sales Agent to join our growing team. If you have a technical background and experience selling software or digital services, we'd love to hear from you.<br>Key Responsibilities• Generate new B2B business opportunities and build long-term client relationships.• Present software solutions and digital services to potential clients.• Conduct online and onsite client meetings, product demonstrations, and negotiations.• Manage the full sales cycle from lead generation to closing deals.• Follow up with prospects and maintain accurate records using CRM systems.• Work closely with the technical team to understand customer requirements and deliver the right solutions.• Achieve monthly sales targets and contribute to business growth.<br> Qualifications• 1–3 years of experience in Software Sales, Saa S, IT Sales, or Digital Services Sales.• Technical background in IT, Computer Science, Information Systems, or a related field is preferred.• Strong communication, presentation, and negotiation skills.• Ability to build client relationships and confidently lead business meetings.• Experience using CRM systems is an advantage.• Self-motivated, target-oriented, and eager to learn.<br> What We Offer• Competitive salary based on experience.• Performance-based incentives.• Professional training and career development.• Friendly and technology-driven work environment.<br>Location: Damietta Working Hours: 9:00 AM – 5:00 PMmw842824@gmail.com+201282665143Easy Apply or send your CV with the subject "Software Sales Agent" to:

Company Description Assets Real Estate Investments is a resale real estate firm focused on acquiring, managing, and selling residential properties in New Cairo,North Coast, Sokhna and The New Administrative Capital. <br>Role Description This is a full-time, on-site Real Estate Agent role based in New Cairo, Egypt. The Real Estate Agent will manage property listings, conduct viewings, and guide clients through the buying, selling, and renting process. Daily responsibilities include identifying client needs, advising on market conditions and pricing, preparing and reviewing contracts. The role also involves prospecting new clients, following up on leads, maintaining up-to-date knowledge of local real estate regulations, and ensuring high-quality customer service throughout each transaction.<br>Qualifications Fresh Grads or Experienced both accepted Strong Social Skills and a willingness to learn more about real estate and real estate developers in Egypt Presentable Appearance and a strong sense of taking care of how you present yourself verbally and visually Previous experience in real estate or as sales is a plus Good understanding of English and a presentable accent<br>Benefits Regular Salary with Fixed Commission Rates and bonuses Allowance for Calls Data for all of New Cairo, Sokhna and the North Coast's most prestigious compounds Transportation for showings and meetings using the company driver

Company Description Centro is a leading technology solutions provider specializing in process orchestration and security enablement to help businesses leverage digital opportunities. Known for our dynamic suite of integrated services, we support organizations in optimizing their operations and achieving transformative results. Our client-centric approach and culture of shared success form the foundation of long-lasting partnerships. We are dedicated to delivering innovative solutions that drive growth and success for businesses globally.<br> Role Description This is a full-time on-site role for a Customer Service Agent based in Qesm El Maadi. In this position, the Customer Service Agent will handle customer inquiries, resolve challenges to ensure customer satisfaction, and enhance customer experiences across all interactions. Daily tasks include effectively managing communication with customers, identifying needs, and delivering timely solutions while maintaining a friendly and professional attitude.<br> Qualifications Proficiency in Customer Service and Customer Support Expertise in ensuring high levels of Customer Satisfaction and enhancing Customer Experience Experience working collaboratively as a Customer Service Representative in a fast-paced environment Excellent communication, problem-solving, and interpersonal skills Ability to manage multiple tasks efficiently and maintain attention to detail Proficiency in relevant software and tools is a plus Previous experience in customer-facing roles preferred

Company Description Bold Routes is a leading brokerage firm founded by industry experts with a mission to transform the real estate industry. Renowned for its innovative financial services and exceptional customer support, Bold Routes is committed to providing outstanding value to its clients. Through a shared vision and dedication, the company aims to set new standards in the brokerage world. Bold Routes is synonymous with trust, professionalism, and forward-thinking solutions.<br> Role Description This is a full-time, on-site Real Estate Agent position based in New Cairo. The role involves assisting clients with buying, selling, and leasing properties. Responsibilities include facilitating property viewings, negotiating transactions, researching market trends, and maintaining strong client relationships. The Real Estate Agent will also play a key role in ensuring clients receive exceptional service throughout their property journey.<br> Qualifications Possession of a valid Real Estate License In-depth knowledge of Real Estate and Real Property matters Strong skills in Customer Service and Sales Proven ability to work independently and as part of a team Excellent negotiation, communication, and organizational skills Understanding of the New Cairo real estate market is a plus Proficiency with property listing and management platforms is an advantage Bachelor’s degree in Business, Real Estate, or a related field is preferred

Company Description Bold Routes is a distinguished brokerage firm founded by seasoned industry professionals. We are committed to providing exceptional value to our clients through innovative financial solutions and top-tier customer service. With a vision to transform the brokerage landscape, Bold Routes prioritizes excellence, innovation, and dedication. Our company fosters a collaborative environment aimed at achieving shared success. Join us in redefining the real estate experience with unmatched service and expertise.<br> Role Description This is a full-time on-site role for a Real Estate Agent based in New Cairo. The Real Estate Agent will be responsible for assisting clients in buying, selling, and renting properties, conducting property showings, and advising clients on market conditions. The role involves preparing necessary documentation for property transactions, coordinating with clients and other professionals, and maintaining strong relationships with clientele to ensure superior customer satisfaction.<br> Qualifications A valid Real Estate License is required Strong expertise in Real Estate and Real Property management Proven Sales experience in real estate Exceptional Customer Service skills Excellent negotiation, communication, and interpersonal skills Ability to work independently and collaboratively in a fast-paced environment Proficiency in using real estate technology platforms and CRM tools is a plus Knowledge of the New Cairo real estate market is advantageous

Company Description EGYPROPERTY offers a trusted and safe community for buying, selling, or renting properties. Specializing in real estate services, EGYPROPERTY aims to simplify property transactions and ensure a seamless experience for its clients. Known for its reliability, the company is a preferred choice for those seeking top-tier real estate services. With a commitment to quality and customer satisfaction, EGYPROPERTY holds a strong reputation in the marketplace.<br> Role Description This is a full-time, on-site role located in Cairo for an Experienced Real Estate Agent specializing in resale. The agent will be responsible for managing property transactions, working directly with clients to buy, sell, or rent properties. Daily tasks include conducting property evaluations, negotiating deals, providing exceptional customer service, and staying updated on market trends. The role also involves building and maintaining a network of clients and contacts within the real estate industry.<br> Qualifications Possess a valid Real Estate License and knowledge of Real Estate and Real Property concepts. Demonstrated expertise in Sales and a proven track record in real estate transactions. Strong Customer Service skills to manage client relationships effectively. Excellent communication, negotiation, and time-management abilities. Familiarity with the Cairo real estate market is a plus. Proficiency in basic computer applications and CRM tools is beneficial. Self-motivated, goal-oriented

Company Description EGYPROPERTY offers a trusted and safe community for buying, selling, or renting properties. Specializing in real estate services, EGYPROPERTY aims to simplify property transactions and ensure a seamless experience for its clients. Known for its reliability, the company is a preferred choice for those seeking top-tier real estate services. With a commitment to quality and customer satisfaction, EGYPROPERTY holds a strong reputation in the marketplace.<br> Role Description This is a full-time, on-site role located in Cairo for an Experienced Real Estate Agent specializing in resale. The agent will be responsible for managing property transactions, working directly with clients to buy, sell, or rent properties. Daily tasks include conducting property evaluations, negotiating deals, providing exceptional customer service, and staying updated on market trends. The role also involves building and maintaining a network of clients and contacts within the real estate industry.<br> Qualifications Possess a valid Real Estate License and knowledge of Real Estate and Real Property concepts. Demonstrated expertise in Sales and a proven track record in real estate transactions. Strong Customer Service skills to manage client relationships effectively. Excellent communication, negotiation, and time-management abilities. Familiarity with the Cairo real estate market is a plus. Proficiency in basic computer applications and CRM tools is beneficial. Self-motivated, goal-oriented

Company Description<br> Met Life Investment Management is the institutional asset management division of Met Life, Inc., one of the world’s leading financial services firms with a 155-year legacy of stability and disciplined risk management. Serving institutional investors globally, the company specializes in Fixed Income, Private Credit, and Real Estate asset classes, delivering sustainable portfolio solutions tailored to clients' objectives. With a collaborative and client-centric approach, Met Life Investment Management is committed to building long-term partnerships and helping clients achieve strong, risk-adjusted returns.<br> Role Description<br> This is a full-time hybrid role for a Direct Sales Agent, based in Heliopolis, with some work-from-home flexibility. The Direct Sales Agent will be responsible for identifying and acquiring new clients, providing financial product recommendations, and maintaining strong client relationships. The role involves conducting in-person and virtual meetings, delivering personalized sales pitches, and collaborating with team members to achieve sales targets.<br> Qualifications<br> Strong Interpersonal Skills and Communication abilities Customer Service expertise with a client-focused approach Experience in Finance and proficiency in understanding financial products Proven track record in Sales with goal-oriented performance Ability to work independently and collaboratively in a hybrid environment Knowledge of the financial services or investment management industry is an advantage Bachelor’s degree in Business, Finance, or a related field preferred

Company Description OMG Developments is a forward-thinking real estate firm specializing in delivering innovative residential and commercial projects. Known for our commitment to quality and customer satisfaction, we prioritize transforming visions into reality with a focus on modern design and community-centric values. Operating in a competitive real estate market, OMG Developments fosters a professional environment for talented individuals to grow and excel. We are dedicated to establishing long-term client relationships and providing exceptional property solutions.<br>Role Description This is a full-time, on-site position for a Real Estate Agent based in New Cairo. The Real Estate Agent will be responsible for managing property portfolios, assisting clients with buying, selling, and renting properties, and conducting market research to identify potential clients or opportunities. The role also involves providing excellent customer service, negotiating contracts, and maintaining a strong understanding of real estate trends and regulations.<br>Qualifications Proven Experience in Real Estate Strong knowledge and experience in Real Estate and Real Property management Proven Sales skills and the ability to meet or exceed sales targets Exceptional Customer Service skills with a client-first approach Strong understanding of the local real estate market and its trends Effective communication and negotiation skills Ability to work independently and as part of a team Familiarity with legal regulations and documentation relevant to real estate transactions

Company Description Raya CX is a next-generation business process outsourcing (BPO) and customer experience management provider supporting clients across diverse industries. Since 2001, Raya CX has served as a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company delivers services from competitive and highly skilled labor markets, focusing on high-quality customer interactions. Raya CX offers integrated outsourcing solutions powered by advanced technology, strong operational strategies, and continuous improvement. Innovation and a commitment to excellence are at the core of how Raya CX supports client success.<br>Role Description The English Support Agent (B2–C1) is a full-time, on-site role based in Qesm 1st 6 October. The agent will handle inbound and outbound customer interactions in English through phone, email, chat, or social channels, providing accurate information, resolving inquiries, and ensuring a positive experience. Daily tasks include troubleshooting basic technical issues, documenting cases in internal systems, following standard operating procedures, and escalating complex problems when needed. The role involves maintaining service level commitments, adhering to quality guidelines, and contributing feedback to improve processes and customer journeys. The English Support Agent will collaborate with team leaders and peers, participate in coaching sessions, and stay updated on product and service knowledge.<br>Qualifications<br> Strong customer-facing skills, including Customer Support and a focus on Customer Satisfaction. Ability to handle basic Technical Support tasks and follow troubleshooting steps and guidelines. Solid Analytical Skills to understand issues, interpret information, and propose effective solutions. Excellent Communication skills in English (B2–C1 level), both spoken and written. High attention to detail, reliability, and the ability to work in a structured, target-driven environment. Comfort with using computers, CRM tools, and common office software. Previous experience in contact centers, customer service, or technical support is an advantage. Ability to work flexible shifts, including evenings, weekends, and holidays as required. Secondary education certificate required; post-secondary education in business, communications, or related fields is a plus.

Company Description RED | Real Estate Domain offers a modern, data-backed approach to real estate, providing end-to-end services for buyers, developers, and sellers. The company operates across key areas including New Cairo, New Capital, Sheikh Zayed, October, North Coast, Ain Sokhna, and the Red Sea. RED focuses on a customer-centric journey, combining expert industry advice with statistics, technology, and a bundle of value-added services to support well-informed, faster decisions. Through first-hand market information and technology applications, clients benefit from streamlined, transparent real estate transactions. RED collaborates with a wide network of credible developers, covering both residential and commercial projects.<br>Role Description This is a full-time, on-site Real Estate Sales Agent role based in Cairo, Egypt. The Real Estate Sales Agent will guide buyers and sellers through the full property transaction cycle, from initial inquiry to closing. Daily responsibilities include prospecting new clients, conducting property tours, presenting suitable listings, and maintaining regular communication with leads and existing clients. The agent will prepare and review sales offers, manage necessary documentation, and coordinate with developers and internal teams to ensure smooth deal execution. The role also includes staying updated on market trends, project offerings, and pricing, as well as using data and technology tools to support client recommendations and achieve sales targets.<br>Qualifications<br> Candidates should possess strong Real Estate Sales and Sales skills, with a proven ability to meet or exceed targets. Candidates should possess a valid Real Estate License and up-to-date knowledge of local Real Estate regulations and practices. Candidates should possess excellent Customer Service skills and a client-focused approach to building long-term relationships. Candidates should possess solid understanding of Real Estate markets and projects, especially within Cairo and surrounding areas. Relevant qualifications such as a bachelor’s degree in Business, Marketing, or a related field are beneficial. Strong communication and negotiation skills, fluency in English and Arabic, and the ability to work on-site with flexible hours are preferred. Experience using CRM systems and digital tools to manage leads and track performance is advantageous.

Company Description Coldwell Banker® is a global real estate leader founded in the US in 1906, with over 3,700 offices and 110,000 Sales Associates worldwide. The brand is consistently ranked as one of the top real estate franchises globally in size, sales revenue, and geographic reach. Coldwell Banker entered the Egyptian market in 2001 and has grown into a leading real estate broker with 18 branches serving Cairo, Alexandria, and key Red Sea areas. Building on its strong presence in Egypt, Coldwell Banker Intercontinental Affiliates became the Master Franchiser for Coldwell Banker and Coldwell Banker Academy across 35 countries in the Middle East, Eastern Europe, and Central Asia. The organization continues to expand its footprint through successful franchises in several regional markets.<br>Role Description The Real Estate Sales Agent role is a full-time, on-site position based in New Cairo. The agent is responsible for prospecting and generating leads, conducting property viewings, and guiding clients through the buying, selling, and leasing process. Daily activities include building and maintaining a client portfolio, advising clients on market conditions and pricing, and preparing and reviewing sales agreements and related documentation. The role involves close collaboration with colleagues, developers, and property owners to ensure accurate listings and timely updates. The agent is expected to provide high-quality customer service, meet sales targets, and represent the Coldwell Banker brand professionally in all client interactions.<br>Qualifications<br> Strong Real Estate Sales and general Real Estate knowledge, with proven ability to close transactions. Valid Real Estate License (or eligibility to obtain one according to local regulations). Customer Service skills, including client relationship management and responsiveness to client needs. Sales skills, including negotiation, prospecting, and pipeline management. Excellent communication and interpersonal skills, with fluency in English; Arabic proficiency is an advantage. Ability to work on-site in New Cairo, manage time effectively, and handle multiple client engagements. Comfort with using CRM systems, online listing platforms, and basic office software. Prior experience in real estate brokerage or property development is preferred but not mandatory.

Company Description Teleperformance Global Services is part of the wider Teleperformance network, a global leader in outsourced customer experience management. The company operates from multiple locations, including a presence in Kolkata, West Bengal, India, and supports clients across various industries. Teleperformance focuses on delivering high-quality customer support, technical assistance, and retention services. Team members benefit from structured training, performance-based growth opportunities, and exposure to international standards in customer experience. The organization values professionalism, integrity, and a strong commitment to client and customer satisfaction.<br>Role Description The Retention Agent C1 | Grads | Launching Account role is a full-time, on-site position based in New Cairo. In this role, the agent handles inbound and outbound customer interactions, focusing on maintaining and strengthening customer relationships and reducing churn. Daily tasks include understanding customer needs, addressing concerns, offering appropriate solutions or alternatives, and clearly explaining product or service benefits to encourage continued engagement. The agent documents all interactions accurately in the system, follows established scripts and retention procedures, and collaborates with team leaders to meet retention and quality targets. This position also involves participating in training sessions, providing feedback on customer issues, and consistently adhering to company policies and service standards.<br>Qualifications<br> <br>Strong customer service and relationship management skills, with the ability to handle retention conversations professionally and empathetically. Excellent communication skills in English (spoken and written), with clear articulation and active listening abilities. Good problem-solving and negotiation skills, including the capacity to identify customer needs and propose suitable solutions. Basic computer literacy and ability to work with CRM systems, call center tools, and standard office applications. Bachelor’s degree or equivalent education level, preferably in business, communications, or a related field. Ability to work on-site in New Cairo, adapt to shift-based schedules, and perform effectively in a fast-paced environment. Previous experience in customer support, sales, or retention roles in a contact center environment is an advantage. Commitment to confidentiality, adherence to company policies, and a strong focus on achieving performance and quality metrics.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors services to meet unique business needs. The company is committed to transparency, flexibility, integrity, and consistently enhancing management and operational standards. Its teams work with passion to provide first-class quality and to exceed client expectations through innovative approaches and advanced technologies.<br>Role Description The English Customer Support Agent – Voice & Non-Voice is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to the continuous improvement of support processes.<br>Qualifications<br>Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios.

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, dedicated to delivering high-value, innovative customer service solutions. The company specializes in customized outsourcing services that meet each client’s unique business needs, allowing them to focus on their core operations. With global coverage and a strong understanding of diverse cultures, ETISAL International applies industry best practices and advanced technologies across various sectors. The organization places strong emphasis on quality, transparency, flexibility, integrity, and a passion for service. ETISAL International is committed to continuously enhancing its management and operational standards to exceed client expectations.<br>Role Description The Bilingual Customer Care Agent is a full-time, hybrid role based in Cairo, with a combination of on-site work and some work-from-home flexibility. The agent will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information and guidance in two languages. Day-to-day tasks include documenting customer interactions, updating records in the system, following established procedures, and escalating complex cases when needed. The role involves collaborating with team members and supervisors to meet service-level targets, maintain high customer satisfaction, and adhere to company policies. The agent is expected to represent ETISAL International professionally and uphold its commitment to quality and customer-centric service.<br>Qualifications<br> Ability to communicate fluently in two languages (including strong spoken and written skills in English and Arabic). Customer service skills, including active listening, problem-solving, and conflict resolution. Basic computer literacy and proficiency in using CRM systems, contact center tools, and standard office software. Strong interpersonal skills, including empathy, patience, and a professional phone and online etiquette. Time management and organizational skills to handle multiple inquiries and tasks efficiently. Previous experience in customer support, call centers, or BPO environments is an advantage. Ability to work in a hybrid setup in Cairo and adapt to rotating shifts if required. High school diploma or equivalent; post-secondary education in business, communications, or related fields is a plus.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors services to meet unique business needs. The company is committed to transparency, flexibility, integrity, and consistently enhancing management and operational standards. Its teams work with passion to provide first-class quality and to exceed client expectations through innovative approaches and advanced technologies. Role Description The English Customer Support Agent – Voice & Non-Voice is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to the continuous improvement of support processes. Qualifications Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors services to meet unique business needs. The company is committed to transparency, flexibility, integrity, and consistently enhancing management and operational standards. Its teams work with passion to provide first-class quality and to exceed client expectations through innovative approaches and advanced technologies.<br>Role Description The English Customer Support Agent – Voice & Non-Voice is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to continuous improvement of support processes.<br>Qualifications<br> Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios. High school diploma or equivalent required; a college degree in a related field is beneficial.

Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across multiple industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from competitive, highly skilled labor markets to deliver reliable, scalable support solutions. Its services are powered by advanced technology, robust operational strategies, continuous improvement, and a strong focus on innovation to enhance customer satisfaction and performance.<br>Role Description The Airline Customer Service Agent is a full-time, on-site role based in Qesm 2nd 6 October. The agent will handle inbound and outbound customer interactions related to airline services, including reservations, ticketing, flight changes, check-in support, baggage inquiries, and general travel information. Day-to-day responsibilities include responding to customer inquiries via phone, email, and chat, resolving issues efficiently, and providing accurate information in line with airline policies and procedures. The role requires maintaining high service quality standards, documenting interactions in the systems provided, and escalating complex cases when necessary. The agent will collaborate with team members and supervisors to meet performance targets and uphold Raya CX’s commitment to an excellent customer experience.<br>Qualifications<br> Candidates should possess strong customer service and communication skills, including active listening, clear spoken and written English, and professional telephone etiquette. Candidates should possess problem-solving and conflict resolution skills, with the ability to remain calm under pressure and handle difficult or time-sensitive situations effectively. Candidates should possess basic computer and typing skills, including proficiency in using CRM systems, email platforms, and common office applications. Candidates should possess organization and time management skills to manage multiple customer requests, prioritize tasks, and meet performance targets. Relevant qualifications include a high school diploma or equivalent; prior experience in customer service, call centers, or the airline/travel industry is an advantage. Additional beneficial qualifications include flexibility to work shifts, strong attention to detail, a customer-focused mindset, and the ability to work collaboratively in a diverse team environment.

Company Description Proleaders Company – شركة نخبة القادة is a training solutions provider dedicated to empowering individuals and organizations through tailored learning programs. The company designs innovative and effective training that aligns with labor market needs and supports learners in achieving their professional and educational goals. Its expert trainers bring extensive experience across linguistic, administrative, and technical fields, delivering knowledge in an interactive and engaging way. All programs are based on modern educational methods and best practices, with a strong focus on practical application and measurable results. Proleaders is committed to continuous improvement, high-quality training, and meeting client needs with professionalism.<br>Role Description The Telesales Agent role is a full-time, on-site position based in Giza. The Telesales Agent will make outbound and receive inbound calls to promote training programs, explain offerings, and convert leads into enrolled participants. Responsibilities include understanding customer needs, presenting suitable training solutions, handling inquiries, and providing accurate information about courses, schedules, and pricing. The role involves maintaining customer records, following up on prospects, supporting existing clients, and collaborating with the training and marketing teams to achieve sales targets. The Telesales Agent will also contribute to customer satisfaction by delivering professional service and collecting feedback to improve offerings.<br>Qualifications<br> Strong Communication skills, including clear phone manner, active listening, and the ability to explain training programs effectively. Customer Service and Customer Support abilities to handle inquiries, resolve issues, and maintain a positive client experience. Sales skills, including telesales techniques, lead conversion, negotiation, and working toward defined targets. Interest or experience in Training and education services, with the ability to understand and present learning solutions. Basic computer literacy and familiarity with CRM or call management systems. Ability to work on-site in Giza and manage a high volume of calls efficiently. Prior telesales, call center, or customer-facing experience is preferred. High school diploma or equivalent; additional education in business, marketing, or related fields is an advantage. Proficiency in Arabic; good command of English is a plus.