وظائف مندوب توزيع
٤٧٠٨ وظائف شاغرة
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>We are Reckitt <br></span><p>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.</p><br><br><br>Sales <br><p>Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.</p><br>
<br><br>About the role <br><p>This position is responsible for driving the ecommerce channel, Initiates partnership with ecommerce platforms to grow IMS, NR & shares in Reckitt categories. Ready to have a tangible impact on our global marketplace? Join us and see your vision shape the future of our sales excellence.</p><br><br><br>Your responsibilities <br><ul>
<li>Conduct Joint Business Planning with key platforms.</li>
<li>Monthly forecasting and phasing are accurate to ensure sales targets are being met.</li>
<li>Responsible of ecommerce P/L.</li>
<li>Ensure listing, availability & visibility of all Reckitt SKUs on all platforms.</li>
<li>Manage assigned budgets with all ecommerce accounts.</li>
<li>Acquire new accounts and ensure strong presence of all Reckitt brands.</li>
<li>Implementing marketing activations & promotions with all ecommerce accounts with the alignment of brand teams.</li>
<li>Works with internal stake holders and cross functionally with sales, marketing, finance, and supply chain to drive flawless business execution.</li>
<li>Ensure better conversion rates on all platforms for Reckitt brands.</li>
</ul><br><br>The experience we're looking for <br><ul>
<li>
2–4 years of experience in eCommerce sales, marketplace management, or key account management, with a track record of driving online sales growth and account performance.<br>
</li>
<li>
Hands-on experience managing eCommerce customers and utilizing sales, promotional, and performance data to optimize revenue, assortment, and customer engagement<br>
</li>
<li>
Demonstrated ability to collaborate cross-functionally with sales, marketing, supply chain, and category teams to execute eCommerce business plans.<br>
</li>
</ul><br><br>The skills for success <br><ul>
<li>Always evaluate right assortment opportunities to ensure winning of Reckitt brands.</li>
<li>Creates networks with key decision makers internally and influential players in own discipline<br>externally.</li>
<li>Being agile and to the point</li>
<li>Managing P/L and budgets</li>
<li>Always seeking for new opportunities to improve the business.</li>
<li>Team worker and to work closely with all internal stakeholders to build strong relationships quickly.</li>
<li>Manage distributors operations with customers.</li>
<li>Adapt to fast paced & exponential high growth environment.</li>
<li>Strong commercial awareness.</li>
</ul><br><br>What we offer <br><p>With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.</p><br>
<br><br>Equality <br><p>We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.</p><br>
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</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The Microsoft 365 Copilot & AI Productivity Lead is responsible for the end-to-end planning, readiness, deployment, and value realization of Microsoft 365 Copilot across enterprise environments.<br> You will take ownership of orchestrating Microsoft 365 Copilot implementations by bringing together collaboration, data governance, security, identity, automation, and adoption capabilities to deliver secure, governed, and business-driven AI productivity solutions.<br> This is a senior hands-on consulting and leadership role focused on delivery: translating business objectives into enterprise-ready Microsoft 365 Copilot solutions, owning the deployment lifecycle, coordinating cross-functional delivery teams, and ensuring Copilot deployments are secure, compliant, extensible, and deliver measurable business value.<br> Responsibilities: Copilot Strategy & Solution Leadership Own the Microsoft 365 Copilot proposition, delivery methodology, and solution approach across enterprise and public sector engagements.<br> Lead client engagements by presenting Microsoft 365 Copilot as a comprehensive AI productivity transformation programme rather than a standalone technology deployment.<br> Orchestrate cross-functional delivery teams, integrating Collaboration & Content, Data Security & Compliance, Endpoint & Identity, and Power Platform consultants into a unified Copilot implementation.<br> Copilot Readiness & Data Foundation Conduct Microsoft 365 Copilot readiness assessments covering licensing, data governance, permissions, security, network readiness, and business use cases.<br> Assess enterprise content hygiene, oversharing risks, and information architecture while driving remediation activities through specialist consultants.<br> Define remediation plans that prepare Microsoft 365 environments for secure and effective Copilot deployment.<br> Copilot Deployment & Extensibility Lead the provisioning and deployment of Microsoft 365 Copilot across enterprise environments.<br> Configure Copilot grounding across SharePoint Online, Microsoft Teams, OneDrive, and Microsoft 365 content repositories.<br> Design Copilot extensibility solutions and collaborate with the Power Platform team to implement Microsoft Copilot Studio agents supporting high-value business scenarios.<br> Guide solution architecture for priority AI use cases that improve employee productivity and business outcomes.<br> Security, Governance & Compliance Ensure Microsoft 365 Copilot deployments comply with enterprise identity, Conditional Access, information protection, and data governance controls.<br> Partner with Data Security & Compliance and Endpoint & Identity consultants to ensure Microsoft Purview, Microsoft Entra ID, and Microsoft Intune guardrails are fully implemented.<br> Ensure Copilot deployments comply with organizational AI governance frameworks, regulatory requirements, and Responsible AI principles.<br> Value Realization & Stakeholder Engagement Develop Microsoft 365 Copilot use-case catalogues aligned with business priorities and measurable productivity outcomes.<br> Define value realization frameworks, success metrics, and executive reporting for Copilot programmes.<br> Partner with Adoption & Change Management consultants to drive user adoption, change management, and business value realization.<br> Provide executive-level guidance and act as the primary advisor on Microsoft 365 Copilot strategy, governance, and AI productivity transformation.<br> Our Culture & Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Hands-on experience with Microsoft 365 Copilot readiness assessments, deployment, grounding, extensibility, and enterprise adoption.<br> Strong understanding of Microsoft 365 Copilot architecture, Microsoft Copilot Studio, and AI-powered productivity solutions.<br> Broad expertise across Microsoft 365 Collaboration, Microsoft Purview, Microsoft Entra ID, Microsoft Intune, SharePoint Online, Microsoft Teams, and OneDrive.<br> Strong understanding of Microsoft 365 licensing, content governance, identity, security, and information architecture.<br> Experience implementing Microsoft Purview governance, identity protection, Conditional Access, and enterprise security controls supporting Microsoft 365 Copilot.<br> Strong understanding of Responsible AI principles, AI governance, data protection, and regulatory compliance.<br> Strong requirements gathering, executive stakeholder management, solution architecture, programme leadership, and workshop facilitation skills.<br> Ability to translate business objectives into scalable Microsoft 365 Copilot and AI productivity solutions.<br> Experience developing Microsoft 365 Copilot use-case catalogues, value realization frameworks, adoption strategies, and executive reporting.<br> Experience leading cross-functional Microsoft 365 transformation programes and coordinating multidisciplinary delivery teams.<br> Produce executive presentations, solution designs, deployment documentation, governance frameworks, implementation guides, operational runbooks, and knowledge transfer artefacts.<br> 8+ years of hands-on experience delivering Microsoft 365 solutions, including collaboration, security, governance, and enterprise transformation, with demonstrated experience leading complex multi-workstream Microsoft 365 Copilot deployments.<br> Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field (or equivalent practical experience).<br> Certifications (Preferred) - Microsoft 365 Certified Administrator Expert (MS-102), Microsoft Certified: Information Protection Administrator Associate (SC-400) , Microsoft Certified: Identity and Access Administrator Associate (SC-300), Microsoft 365 Copilot and AI-related Microsoft certifications are highly desirable.<br> Must be fluent in English.<br> Working proficiency in Arabic is highly desirable.<br> Location: MENA region, with flexibility to support client engagements across Saudi Arabia, UAE, Kuwait, Bahrain, Jordan, Iraq, Egypt, and Sudan.<br> Engagement : Full-time, with ownership of Microsoft 365 Copilot readiness, deployment, governance, adoption, and AI productivity transformation across enterprise and public sector clients.<br></span> </div>
<p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{8e5800d1-53d0-48bf-afa2-67856c19a31d}{251}\" paraid=\"1513214049\">With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{6}\" paraid=\"1318919731\">If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{10}\" paraid=\"2090630097\"> </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{14}\" paraid=\"787626120\">The Front Office Supervisor provides leadership and guidance to Front Office staff during the assigned shift to ensure that consistent quality service is provided. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{18}\" paraid=\"493850822\"> </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{20}\" paraid=\"1544670675\"><strong>What will I be doing? </strong></p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{24}\" paraid=\"840041971\">As the Front Office Supervisor, you will be responsible for performing the following tasks to the highest standards: </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{30}\" paraid=\"558766837\">• Supervise Front Office staff to ensure smooth and efficient operation during the assigned shift. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{38}\" paraid=\"1282206353\">• Communicate effectively both verbally and in writing to provide clear directions to staff. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{46}\" paraid=\"158307340\">• Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{54}\" paraid=\"412040165\">• Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{62}\" paraid=\"1241090079\">• Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{70}\" paraid=\"82310526\">• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{78}\" paraid=\"1371638089\">• Listen to and understand requests, issues and situations from both guests and team members. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{86}\" paraid=\"146578765\">• Regular attendance in conformance with the standards established by Hilton from time to time. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{94}\" paraid=\"1189819914\">• Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{102}\" paraid=\"1216673733\">• Support and motivate front desk team members by leading by example and employing competent and consistent management practices. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{110}\" paraid=\"807546397\">• Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{118}\" paraid=\"709875569\">• Attend training where and when required. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{126}\" paraid=\"1409866182\">• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{134}\" paraid=\"1922524405\">• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{142}\" paraid=\"889780135\">• Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{150}\" paraid=\"873563093\">• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{158}\" paraid=\"519783621\">• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{166}\" paraid=\"680127103\">• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{174}\" paraid=\"1307956497\">• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{182}\" paraid=\"1794881850\">• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{190}\" paraid=\"1442696684\">• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{198}\" paraid=\"80848713\">• Follows-up with all guests to ensure satisfaction with problem resolutions. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{206}\" paraid=\"2047564059\">• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{214}\" paraid=\"543583450\">• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{222}\" paraid=\"342535528\">• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{230}\" paraid=\"1535846867\">• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{238}\" paraid=\"80765591\">• Allocate room in accordance to the guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{246}\" paraid=\"1231221671\">• Ensure that guests’ profiles and information is input into the Police Report system in a timely and accurate way. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{b297e25d-6708-42ef-b9f6-4ba0b5cc279b}{254}\" paraid=\"1948916574\">• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{11}\" paraid=\"241749210\">• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{19}\" paraid=\"1703381416\">• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{27}\" paraid=\"465096779\">• Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{35}\" paraid=\"471569422\">• Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{43}\" paraid=\"1762371971\">• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{55}\" paraid=\"2138237674\">• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{63}\" paraid=\"1990925190\">• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{71}\" paraid=\"491512342\">• Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{79}\" paraid=\"53291509\">• Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager’s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{87}\" paraid=\"1991198160\">• Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{95}\" paraid=\"1024861195\">• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{103}\" paraid=\"359759503\">• Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{111}\" paraid=\"1041297189\">• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{123}\" paraid=\"716383475\">• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{131}\" paraid=\"899503410\">• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{143}\" paraid=\"1876569501\">• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{151}\" paraid=\"538230962\">• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{159}\" paraid=\"1462840429\">• Maintain safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{171}\" paraid=\"344080779\">• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{179}\" paraid=\"1679373109\">• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{187}\" paraid=\"902716815\">• Manage costs effectively by minimizing and controlling expenses. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{195}\" paraid=\"1223164058\">• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{203}\" paraid=\"124519166\">• Handle guest relocations as required. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{211}\" paraid=\"1438352663\">• Familiar with and master the Front Desk system. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{219}\" paraid=\"367899584\">• Carry out any other reasonable duties and responsibilities as assigned. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{5f1424f3-f6d2-4179-8571-3eee2d1e5fc5}{227}\" paraid=\"1528140264\">• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{4e349f86-5108-48e0-8183-5bffa4b1f915}{251}\" paraid=\"70640907\"><strong>What are we looking for?</strong> </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{4e349f86-5108-48e0-8183-5bffa4b1f915}{255}\" paraid=\"580941835\">A Front Office Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{23006261-c7c8-4cb7-81d1-0753aeb23a27}{10}\" paraid=\"1102698950\">• Able to read, write, speak and understand the English language to communicate effectively with guests and employees. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{23006261-c7c8-4cb7-81d1-0753aeb23a27}{18}\" paraid=\"300181014\">• Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{23006261-c7c8-4cb7-81d1-0753aeb23a27}{26}\" paraid=\"36512046\">• Good interpersonal skills to provide overall guest satisfaction. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{23006261-c7c8-4cb7-81d1-0753aeb23a27}{34}\" paraid=\"408847425\">• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{23006261-c7c8-4cb7-81d1-0753aeb23a27}{42}\" paraid=\"2097447254\">• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{23006261-c7c8-4cb7-81d1-0753aeb23a27}{54}\" paraid=\"820165447\">• Able to work under pressure and deal with stressful situations during busy periods. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{23006261-c7c8-4cb7-81d1-0753aeb23a27}{62}\" paraid=\"87511082\">• 2 to 3 years of related working experience preferred. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{23006261-c7c8-4cb7-81d1-0753aeb23a27}{70}\" paraid=\"906692011\"> </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{23006261-c7c8-4cb7-81d1-0753aeb23a27}{72}\" paraid=\"1608860574\"><strong>What will it be like to work for Hilton? </strong></p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{23006261-c7c8-4cb7-81d1-0753aeb23a27}{76}\" paraid=\"2108311805\">Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><p>Credit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel s credit terms, ensuring that clients credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes.</p><p><strong>Additional Responsibilities:</strong></p><p>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>People & Culture</strong></p><p>Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People & Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager. Learning & Talent Development & Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience/Certificates/Education</strong></p><p>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills & Attributes: o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. o Strong ability to analyze financial data, assess credit risks, and make informed decisions. o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. o Ability to manage financial records and ensure accuracy in all credit-related activities. o Ability to resolve issues related to billing, collections, and disputes effectively. o Experience in supervising and guiding a team to meet departmental objectives.</p><p><strong>Additional Information</strong></p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong><span>Why join us?</span></strong></span></p><br><br><p><span>Some careers have more impact than others.</span></p><br><br><p><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></p><br><br><br><p><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, ultimately and helping people to fulfil their hopes and realise their ambitions.</span></p><br><br><br><p><span><strong><span>The Opportunity: </span></strong></span></p><br><br><ul><li><span>The role operates within RBWM Contact Centre and interacts with HSBC local and international customers, the post holder must have the ability to deal with different process, different countries, where applicable, and different customer attitudes and requests daily.</span></li><li><span>We are seeking high caliber experienced digital sales agents to drive, convert and manage a seamless and efficient account opening experience for premium and high net worth customers. </span></li><li><span>This role ensures a seamless, high-touch experience from digital application to account onboarding and funding for Premier customers. Role holders are also responsible for ensuring the new to bank account applications are accurately processed, compliant with regulatory requirements and aligned to the bank’s service excellence standards. The role serves as a critical link between customer, sales, compliance and operations team to enable timely onboarding and driving funding of premium clients. </span></li></ul><br><p><span><strong><span>What you’ll do:</span></strong></span></p><br><br><br><ul><li><span>Drive, convert and manage a seamless and efficient account opening experience for premium and high net worth customers.</span></li><li><span>Complete account opening applications from new to bank customers, specifically Premier clients – review applications, working on completing pending steps / queue clearances on applications, calling and engaging customers to provide required documents, making sure all provided documents are complying with bank procedures, following up with all connected departments until account is successfully account on system.</span></li></ul><br><ul><li><span>Key responsibilities include but not limited to: </span></li></ul><br><ol><li><span><strong>Lead Management & Conversion</strong></span></li></ol><p><span>Contact and qualify digital leads promptly to understand customer needs, explain HSBC’s account proposition offerings, confirm eligibility, and drive new to bank Premier account opening.</span></p><br><br><br><p><span>Guide customers through the digital account opening journey, ensuring all documentation and KYC requirements are met. Address customer queries related to Digital onboarding, account features and funding requirements. Proactively follow up on leads to minimize drop-offs, drive account opening and funding completion.</span></p><br><br><br><ol><li><span><strong>Application processing and verification</strong>: </span></li></ol><p><span>Work on completing account opening applications and documentation (KYC, FATCA, CRS, CDD, etc) for completeness and accuracy. Conduct preliminary checks in line with internal compliance and risk policies. </span></p><br><br><br><ol><li><span><strong>Customer experience and relationship support </strong></span></li></ol><p><span>Reach out to customers in line with contact strategy to request for required documents. Provide proactive updates to customers and internal teams regarding application status. Handle queries and concerns professionally ensuring timely resolution. Uphold HSBC’s premium service standards in all interactions and deliver a premium onboarding experience that reflects the high-net-worth customers’ expectations. </span></p><br><br><br><ol><li><span><strong>Compliance and risk management </strong></span></li></ol><p><span>Adhere strictly to regulatory requirements (KYC, sanctions screening etc.) and internal policies. Escalate any suspicious activities promptly to compliance.</span></p><br><br><br><ol><li><span><strong>Collaboration and process improvement</strong></span></li></ol><p><span>Suggest process enhancements to improve turnaround time and customer satisfaction. Work closely with all concerned teams and stakeholders to resolve bottlenecks. Participate in training and quality improvement initiatives to stay updated on product and policy changes.</span></p><br><br><br><p><span>Overview</span><strong><span>: </span></strong></p><br><br><ul><li><span>Receive digital leads of prospects’ interests for Premier account opening, drive funding, support other product cross-sell efforts.</span></li><li><span>Discuss account proposition offerings, key USPs and ensure customer meets eligibility and is aware of service charges etc. </span></li><li><span>Support premium customers on completing the account opening journey</span></li><li><span>Follow up on incomplete required documents triggered by system </span></li><li><span>Validate documents submitted and provided by customer to insure complying with bank standards and policy </span></li><li><span>Provide customer answers required by risk teams (blacklist and sanctions teams) CDD / EDD for new customer profile </span></li><li><span>Following up with unreachable customers through (Calls – Emails – SMSs)</span></li><li><span>Approaching customers who are eligible for higher proposition for upgrades requests </span></li><li><span>Ensure warm handover of newly boarded customers to relationship managers or portfolio management</span></li><li><span>Updating SFE with all journey stages </span></li><li><span>Daily MIs sales reporting</span></li></ul><br><p><span><strong><span>Key Performance Indicators</span></strong></span></p><br><br><ul><li><span>Premier account opening sales</span></li><li><span>Account funding for Premier customers, in line with Bank requirements and eligibility</span></li><li><span>Application accuracy rate (error free submissions) </span></li><li><span>Turnaround time</span></li><li><span>Drive other product cross-sells</span></li><li><span>Compliance adherence </span></li></ul><br><p><span><strong><span>Impact on the Business</span></strong></span></p><br><br><p><span><strong><span>Drive Commercial outcomes Customers / Stakeholders</span></strong></span></p><br><br><ul><li><span>Provide excellent customer service to new to bank Premier customers by keeping up to date on training and internal communications</span></li><li><span>Generate customer loyalty through strong knowledge of key products and services</span></li><li><span>Owns and resolves issues and understands how and when to escalate</span></li></ul><br><p><span><strong><span>Leadership & Teamwork</span></strong></span></p><br><br><ul><li><span>Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</span></li><li><span>Values diversity amongst team</span></li></ul><p><span><strong><span>Management of Risk</span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM. </span></p><br><br><p><span><strong><span>What you will need to succeed in the role: </span></strong></span></p><br><br><ul><li><span>Proven success in converting digital leads into sales and driving funding, management of high net worth customers. High degree of professionalism and confidence in closing deals with premium customers</span></li><li><span>Consultative and advisory selling experience to customize and pitch the right offerings based on customer needs to drive Premier sales and funding. Skilled in uncovering customer goals (wealth, growth, international banking lifestyle needs etc)</span></li><li><span>Fundamental wealth and deposit product knowledge</span></li><li><span>Must be proficient in language(s) required by the process – English and Arabic</span></li><li><span>Excellent communication skills – professional and effective business writing skills, emotional intelligence to read and adapt communication styles</span></li><li><span>Sales motivated and has skillset for persuasive selling</span></li><li><span>Strong knowledge of bank procedures regarding risk and compliance – KYC, CDD, Sanctions, BMLCM</span></li><li><span>Takes pride in delivering what is promised in line with the customer and service expectations. Sales and service motivated. Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order</span></li><li><span>Able to manage leads in pipeline, in line with contact and follow-up strategy.</span></li><li><span>Ability to work in a high-volume, fast paced environment is required. </span></li><li><span>Efficient in handling high volume of applications while meeting turnaround SLAs, able to prioritize cases.</span></li><li><span>Attention to detail </span></li><li><span>Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</span></li><li><span>Proficiency with personal computers and basic software packages and specialized applications</span></li><li><span>Open to working flexible shifting schedules</span></li></ul><p><span><strong><span>What additional skills will be good to have?</span></strong></span></p><br><br><p><span>Displays patience and empathy, customer centric. Excel skillset.</span></p><br><br><p><span><strong><span>You’ll achieve more at HSBC </span></strong></span></p><br><br><p><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” </span></p><br><br><br><p><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. </span></p><br><br><br><p><span><strong><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></strong></span></p><br><br><br> </div>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<h4>Responsibilities</h4>
<p><strong>Credit assessment and risk management:</strong></p>
<ul>
<li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li>
<li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li>
<li>Analyze customer financial history and determine appropriate credit limits for each account.</li>
<li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li>
</ul>
<p><strong>Accounts receivable management:</strong></p>
<ul>
<li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li>
<li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li>
<li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li>
<li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li>
</ul>
<p><strong>Credit policy enforcement:</strong></p>
<ul>
<li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li>
<li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li>
<li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li>
</ul>
<p><strong>Collections and dispute resolution:</strong></p>
<ul>
<li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li>
<li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li>
<li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li>
<li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li>
</ul>
<p><strong>Reporting and financial analysis:</strong></p>
<ul>
<li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li>
<li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li>
<li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li>
</ul>
<p><strong>Team leadership and supervision:</strong></p>
<ul>
<li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li>
<li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li>
<li>Foster a collaborative and effective working environment within the credit and finance departments.</li>
</ul>
<p><strong>Internal and external coordination:</strong></p>
<ul>
<li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li>
<li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li>
<li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li>
</ul>
<p><strong>Compliance and documentation:</strong></p>
<ul>
<li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li>
<li>Maintain accurate records of all credit agreements, transactions, and payment history.</li>
<li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li>
</ul>
<p><strong>Additional responsibilities:</strong></p>
<ul>
<li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li>
</ul>
<h4>People & culture</h4>
<p><strong>Employee relations</strong></p>
<ul>
<li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li>
<li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li>
</ul>
<p><strong>Recruitment</strong></p>
<ul>
<li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li>
<li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li>
</ul>
<p><strong>Employee engagement and communications</strong></p>
<ul>
<li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li>
<li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li>
<li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li>
</ul>
<h4>Learning & talent development & performance management</h4>
<ul>
<li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li>
<li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li>
<li>Ensure departments have adequate departmental trainers, and these are well utilised.</li>
<li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li>
<li>Development of direct reports to give them ongoing feedback and development.</li>
<li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li>
<li>Performs additional duties as directed by supervisors.</li>
<li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li>
<li>Is fully conversant with all health and safety, fire and emergency procedures.</li>
<li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li>
<li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li>
<li>Attends meetings and training as required by supervisors.</li>
<li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li>
<li>Interacts with guests actively soliciting feedback.</li>
</ul>
<h4>Finance</h4>
<ul>
<li>The activities and contribution of the role will impact the performance of the hotel.</li>
<li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li>
<li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li>
<li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li>
<li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li>
</ul>
<p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p>
<h4>Qualifications</h4>
<p><strong>Abilities/key competencies/skills</strong></p>
<p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p>
<p><strong>Leading myself</strong></p>
<ul>
<li>Positive orientation</li>
<li>Operational decision making</li>
<li>Self-development & management</li>
</ul>
<p><strong>Leading others</strong></p>
<ul>
<li>Developing an empowered team</li>
<li>Leading an engaged and diverse team</li>
<li>Communication</li>
</ul>
<p><strong>Leading the business</strong></p>
<ul>
<li>Advocating guest passion</li>
<li>Business planning and analysis</li>
<li>Business improvement and change</li>
</ul>
<p><strong>Experience/certificates/education</strong></p>
<ul>
<li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li>
<li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li>
<li>Skills & attributes:
<ul>
<li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li>
<li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li>
<li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li>
<li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li>
<li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li>
<li>Ability to resolve issues related to billing, collections, and disputes effectively.</li>
<li>Experience in supervising and guiding a team to meet departmental objectives.</li>
</ul>
</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong></p>
<p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Our commitment to diversity & inclusion:</strong></p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>The Technical Specialist for Climate at UNDP Egypt leads the strategic formulation and management of a high-impact portfolio. This role involves analyzing socio-economic trends to design innovative projects that leverage technology for sustainable development. You are responsible for ensuring that all digital initiatives promote inclusive growth and effectively reach marginalized communities across Egypt. </p><br> <p>Interaction with project personnel focuses on providing technical guidance and overseeing the timely delivery of results. You will coordinate project teams to ensure compliance with UNDP’s results-based management tools and quality control standards. By mentoring staff and facilitating knowledge exchange, you foster a collaborative environment aimed at solving complex development challenges.</p><br> <p><strong>Scope of work</strong></p><br> <p>Under the overall guidance of the DRR and supervision of the Team Leader, Climate, the incumbent is entrusted contributing to the technical and strategic formulation and management of a high-impact portfolio. This role involves analyzing socio-economic trends to design innovative projects that leverage technology for sustainable development. The Programme Coordinator is responsible for ensuring that all digital initiatives promote inclusive growth and effectively reach marginalized communities across Egypt. </p><br> <p>Interaction with project personnel focuses on providing technical guidance and overseeing the timely delivery of results. The incumbent will coordinate project teams to ensure compliance with UNDP’s results-based management tools and quality control standards. By mentoring staff and facilitating knowledge exchange, the Programme Coordinator fosters a collaborative environment aimed at solving complex development challenges.</p><br> <p>The Technical Specialist coordinates work with the NOC Team Leader through a structured reporting and advisory relationship. The incumbent acts as the primary operational link, providing the Team Leader with real-time data on project performance, risks, and financial delivery to support their higher-level strategic decision-making. Regular briefings ensure that the portfolio remains strictly aligned with the UNDP Egypt Country Programme Document (CPD) and broader UNDP Strategic Plan. </p><br> <p>Operationally, the incumbent collaborates with the Team Leader to finalize Annual Work Plans (AWPs) and budget allocations, ensuring that all digital initiatives meet UNDP’s quality assurance and Results-Based Management (RBM) standards. As for resource mobilization, the Programme Coordinator prepares technical briefs and impact reports for high-level meetings with government counterparts and donors. This partnership ensures that technical project outputs are translated into sustainable policy advice at the national level.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>Below are the key responsibilities and expected skill sets for this role: </p><br> <p><strong>1.Provide top quality technical advisory services:</strong></p><br> <ul> <li>Provide cutting-edge policy advice in the thematic area of the project and facilitate policy dialogues with partners, promoting UNDP thought leadership and advocacy work. Establish advocacy networks at the country level and linked to international networks. Contribute to relevant, high-impact advocacy campaigns that are implemented with key partners.</li> <li>Contribute to the analysis of the political, social and economic situation in the context of the project and advise the UNDP CO management on issues related to the thematic area of the project.</li> <li>Contribute to the setting of technical standards based on regional and global best practices in the thematic area of the project/programme in areas Conduct thorough analysis of the political, social and economic situation in the country and collaborative preparation/revision of project documents, AWP and other documents in the area of Climate work including but not limited to: <ul> <li>Climate Change Adaptation</li> <li>Energy Transition</li> <li>Nature-Based Solutions</li> <li>Disaster Risk Reduction (DRR)</li> <li>Land Degradation and Water Security</li> <li>Voluntary Carbon Markets (VCM)</li> <li>Chemical and Waste Management</li> </ul></li> <li>Provide strategic planning and technical advice for portfolio planning as well as formulation and periodic revisions of the project’s annual work plan (AWP), including plans for budget, Human Resources actions and procurement that are developed in close coordination with UNDP’s Country Office Programme, HR, and Procurement teams. Coordinate development of detailed implementation plans. </li> <li>Coordinate Programme implementation to contribute to the overall Programme relevance and performance, the effective realization and quality of outputs within the specified constraints of time and cost as outlined in the project document, and adherence to applicable UNDP policy and programme management procedures and Government standards, rules, and regulations.</li> <li>Ensure proper execution of all administrative activities associated with Programme</li> </ul> <p><strong>2. Support effective implementation of programme/project activities aimed at Climate:</strong></p><br> <ul> <li>Provide technical support, working in collaboration with the Project Manager, in planning and effectively implementing project activities within the scope of approved budgets, workplans and other project documents and in alignment with UNDP’s programmatic priorities and goals. Supervise and coordinate the work of the project team and consultants. Provide guidance and support in the identification and sourcing of technical expertise, including preparation of TORs and evaluation of experts. </li> <li>Provide timely and quality technical advice and guidance for the project implementation in line with UNDP’s rules and regulations, and UNDP Project Operational Policies and Procedures. </li> <li>Manage and monitor project financial resources; and analyze project progress to identify risks and other implementation problems. Ensure timely collection of data for reporting on project activities, outputs, and outcomes; and substantially contribute to the preparation of narrative and financial progress reports, including donor reports. Provide technical guidance on risk mitigation measures to address implementation problems. Update risk logs. </li> <li>Coordinate and participate in quality control mechanisms, seeking to improve the technical quality of the project outputs, products, publications, and policy discussion papers and briefs.</li> </ul> <p><strong>3. Support strategic partnership building and resource mobilization:</strong></p><br> <ul> <li>Establish and maintain a strategic understanding of and engagement with all the relevant institutions, including establishing contact and developing strategic partnerships with other UN agencies, government institutions, donors, NGOs, IFIs, the private sector, academia, civil society, and other stakeholders and beneficiaries at the national, regional, and local levels. </li> <li>Participate in meetings with donors, prepare and deliver presentations of project results, and follow up with relevant counterparts if requested by the supervisor.</li> <li>Implement resource mobilization strategies to achieve project outcomes that include facilitating liaisons with potential financing agencies and institutions to strengthen relationships and raise funds. Identify new funding opportunities for furthering the project ideas. </li> </ul> <p><strong>4. Contribute to knowledge management and information sharing in the UNDP country office:</strong></p><br> <ul> <li>Organize training for the project personnel to enhance their capacities in the technical matters of the thematic area of the project.</li> <li>Identify, evaluate, synthesize, and document lessons learned and best practices directly linked to the project goals and activities. Develop knowledge sharing materials and respond to related queries. </li> <li>Contribute substantively to knowledge networks and communities of practice within the thematic area of the project. </li> <li>Develop and carry out a personal learning plan.</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</p><br> <p><strong>Institutional arrangements</strong></p><br> <p>The incumbent will work under the direct supervision of the Team Leader, Climate and the overall guidance of the DRR.</p><br> <p><strong>Competencies</strong></p><br> <i><strong>Core </strong></i> <br> <p><strong>Achieve Results:</strong></p><br> LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact <br> <p><strong>Think Innovatively:</strong></p><br> LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems <br> <p><strong>Learn Continuously</strong></p><br> LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences <br> <p><strong>Adapt with Agility </strong></p><br> LEVEL 3: Proactively initiate and champion change, manage multiple competing demands <br> <strong>Act with Determination </strong> LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results <br> <p><strong>Engage and Partner</strong></p><br> LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration <br> <p><strong>Enable Diversity and Inclusion</strong></p><br> LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity <br> <p><i><strong>Cross-Functional & Technical competencies:</strong></i></p><br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> <i><strong>Business Direction & Strategy</strong></i> System Thinking Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system <br> <i><strong>Business Development</strong></i> Collective Intelligence Design <p>Ability to bring together diverse groups of people, data, information, ideas, and technology to solve problems and design solutions or services.</p><br> <p>Knowledge and understanding of Collective Intelligence Design principles, methodology and practices.</p><br> <br> <i><strong>Business Management</strong></i> Project Management Ability to plan, organize, prioritize, and control resources, procedures, and protocols to achieve specific goals. <br> <i><strong>Business Management</strong></i> Risk management Identify and organize action around reducing, mitigating and proactively managing risks <br> <i><strong>Partnership Management</strong></i> Multi-stakeholder engagement and funding Knowledge and ability to forge multi-stakeholder partnerships, and remove any obstacles to resource mobilization and multi-stakeholder funding platforms <br> <i><strong>2030 Agenda: Planet</strong></i> <p>Climate</p><br> Climate Change Adaptation: Ecosystem-based adaptation and management <br> <i><strong>2030 Agenda: Planet</strong></i> <p>Climate</p><br> Climate Change Adaptation: Fostering Food Security and resilient Agricultural systems <br> <p><strong>Required Skills and Experience</strong></p><br> <strong>Minimum academic requirements</strong> <ul> <li>Advanced university degree (master’s degree or equivalent) in fields related to Environmental Science, Natural Resources Management, Climate Economics, Political/Social Science, International Law, Social Affairs, International Relations or related field, is required. Or</li> <li>A first-level university degree (bachelor’s degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.</li> </ul> <br> <strong>Minimum number of years of relevant work experience</strong> <ul> <li>Minimum 5 years (with master’s degree) or 7 years (with bachelor’s degree) of progressively responsible relevant experience at the national or international level in providing technical advice, conducting research, formulating policies, and/or developing and managing complex projects in sectors applicable to Climate</li> </ul> <br> <strong>Required skills</strong> <ul> <li>Experience in fostering networks and partnerships and ability to provide coordination with the UN Agencies, international and other organizations present in the sector.</li> <li>Experience in the use of computers, office software packages (MS Word, Excel, etc.) and web-based management systems, and advanced knowledge of spreadsheet and database packages.</li> <li>Knowledge and experience in relevant thematic area</li> </ul> <br> <strong>Desired skills in addition to the competencies covered in the Competencies section</strong> <ul> <li>Experience with project planning and consulting, including the effective provision of substantive technical leadership and guidance, oversight, monitoring, and reporting for projects/programmes with similar scale, scope, and complexity.</li> <li>Experience in timeliness and quality of portfolio work </li> <li>Experience in projects /programme related to climate change </li> </ul> <br> <strong>Required Language(s)</strong> <ul> <li>Fluency in English and Arabic is required. </li> <li>Knowledge of an additional UN language is highly desirable.</li> </ul> <br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>