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Company Description BESA Group – British Educational Services Group – is the first educational agency of its kind in Egypt, dedicated to connecting students from Egypt and the wider Arab region with international study opportunities. The organization began by supporting access to high-quality British educational institutions, reflecting the UK’s reputation for excellence in education and training. Over time, BESA Group has expanded its partnerships to include institutions and providers from more than 10 countries, offering a broad range of academic pathways. The team focuses on personalized guidance, transparent information, and ethical practices to help students make informed decisions about studying abroad.<br>Role Description The Student Counselor / Sales Agent (Study Abroad) is a full-time, on-site role based in Cairo, Egypt. In this position, the individual provides counseling to prospective students and families on suitable international programs, universities, and study destinations, aligning options with academic background, budget, and career aspirations. Day-to-day tasks include conducting consultations, managing inquiries via phone, email, and in-person meetings, and following up with leads to guide them through the application and admissions process. The role also involves maintaining accurate records of student interactions, preparing and reviewing application documents, coordinating with partner institutions, and supporting students with visa and pre-departure guidance. In addition, the Student Counselor / Sales Agent is expected to meet enrollment targets, participate in promotional events, and contribute to marketing activities that increase awareness of BESA Group’s services.<br>Qualifications<br> Candidates should possess strong Student Counseling and Career Counseling skills to guide learners toward suitable academic and professional pathways. Candidates should possess excellent Communication and Customer Service skills to build trust, respond to inquiries, and deliver clear, supportive guidance to students and families. Candidates should possess a solid understanding of Education systems and international study options to provide accurate, up-to-date information about programs and destinations. Candidates should possess sales and persuasion abilities, including lead management, follow-up, and the capability to meet enrollment or sales targets in a structured environment. Candidates should possess strong organizational and time-management skills, with attention to detail in handling applications, documentation, and student records. Relevant experience in student advising, admissions, or education consultancy is highly beneficial; prior experience with study abroad programs is an advantage. A bachelor’s degree in Education, Business, Social Sciences, or a related field is preferred, along with proficiency in English; additional languages are an asset. Candidates should be comfortable working on-site in Cairo, Egypt, and collaborating within a diverse, multicultural team environment.

International Telesales Agent<br><br>Role Overview<br><br>We are looking for a motivated International Telesales Agent to engage with international buyers interested in investing in premium real estate in Saudi Arabia. You will be responsible for qualifying leads, building relationships, conducting online sales meetings, and guiding customers through the buying journey until closing.<br><br>Key Responsibilities<br><br>Contact and qualify inbound and outbound leads from international markets Understand customers’ needs and recommend suitable property options Conduct professional online sales meetings with qualified prospects Build trust and maintain strong follow-up throughout the sales cycle Achieve monthly sales and activity targets Keep system records accurate and up to date Work closely with Team Leaders and Managers to maximize conversion rates<br><br>Requirements<br><br> 1–3 years of experience in telesales, inside sales, or customer-facing sales Excellent spoken and written English Strong communication, negotiation, and relationship-building skills Confident presenting and selling through online meetings Target-driven, resilient, and self-motivated Experience in international sales is a plus<br><br>Benefits<br><br>Competitive salary and attractive commission scheme Social insurance and medical coverage Comprehensive onboarding and continuous sales training Clear career path to Team Leader and Manager roles Opportunity to work with international clients on premium real estate projects<br><br>This Role Is Not For You If<br><br>You are uncomfortable speaking with customers throughout the day You don’t enjoy sales, negotiation, or closing deals You dislike following up with prospects and building long-term relationships You are not comfortable working toward ambitious sales targets You prefer routine work over a fast-paced, performance-driven environment

International Telesales Agent<br><br>Role Overview<br><br>We are looking for a motivated International Telesales Agent to engage with international buyers interested in investing in premium real estate in Saudi Arabia. You will be responsible for qualifying leads, building relationships, conducting online sales meetings, and guiding customers through the buying journey until closing.<br><br>Key Responsibilities<br><br>Contact and qualify inbound and outbound leads from international markets Understand customers’ needs and recommend suitable property options Conduct professional online sales meetings with qualified prospects Build trust and maintain strong follow-up throughout the sales cycle Achieve monthly sales and activity targets Keep system records accurate and up to date Work closely with Team Leaders and Managers to maximize conversion rates<br><br>Requirements<br><br> 1–3 years of experience in telesales, inside sales, or customer-facing sales Excellent spoken and written English Strong communication, negotiation, and relationship-building skills Confident presenting and selling through online meetings Target-driven, resilient, and self-motivated Experience in international sales is a plus<br><br>Benefits<br><br>Competitive salary and attractive commission scheme Social insurance and medical coverage Comprehensive onboarding and continuous sales training Clear career path to Team Leader and Manager roles Opportunity to work with international clients on premium real estate projects<br><br>This Role Is Not For You If<br><br>You are uncomfortable speaking with customers throughout the day You don’t enjoy sales, negotiation, or closing deals You dislike following up with prospects and building long-term relationships You are not comfortable working toward ambitious sales targets You prefer routine work over a fast-paced, performance-driven environment

Job Summary We are seeking a customer-focused and detail-oriented Hotel Reservation Agent to join our reservations team. The successful candidate will handle inbound and outbound calls, assist guests with hotel reservations, provide accurate information about room availability and hotel services, and deliver an exceptional customer experience. Experience with Genesys or similar call center platforms is highly preferred. Key Responsibilities Handle inbound and outbound reservation calls professionally and efficiently. Assist guests with room reservations, modifications, cancellations, and special requests. Provide accurate information regarding room types, rates, promotions, hotel facilities, and policies. Manage reservations using the hotel's Property Management System (PMS). Utilize Genesys to manage customer interactions, call queues, call documentation, and follow-up activities. Verify guest information and ensure reservation details are entered accurately. Upsell room categories, packages, and additional hotel services whenever possible. Resolve guest inquiries and complaints promptly while maintaining high service standards. Coordinate with front office and other hotel departments to ensure smooth guest experiences. Maintain confidentiality of guest information and comply with company policies. Meet individual and team performance KPIs, including service quality, response time, conversion rate, and customer satisfaction. Qualifications Bachelor's degree is preferred.1–2 years of experience in hotel reservations, hospitality customer service, or a call center environment. Experience using Genesys is preferred. Strong customer service and problem-solving abilities. Ability to work under pressure and handle multiple calls simultaneously. Good computer skills and proficiency in Microsoft Office. Proficiency in English is a must

Company Description<br>ETISAL International Group is a leading business process outsourcing (BPO) company operating in the Middle and Far East. With extensive expertise, ETISAL focuses on providing high-value, customized, and innovative solutions tailored to meet the unique needs of each client. The company emphasizes global coverage, cultural understanding, and applying industry best practices to enhance client services. By leveraging state-of-the-art technologies and prioritizing customer satisfaction, ETISAL helps businesses focus on their core operations while exceeding their clients’ expectations. The organization's commitment to transparency, flexibility, integrity, and quality ensures a superior partnership with its clients. Role Description<br>This is a full-time on-site role for a Technical Customer Support Agent with a required English proficiency level of C1. The position is based in Qesm El Maadi. Responsibilities include addressing customer inquiries, resolving technical issues, ensuring high levels of customer satisfaction, troubleshooting technical challenges, and maintaining clear communication with clients to provide exceptional customer service. Qualifications<br>Strong skills in Customer Support, Customer Service, and Customer Satisfaction Effective Communication skills to support clear interactions with clients Proficiency in Troubleshooting technical issues and providing timely resolutions Ability to manage time effectively and prioritize tasks Proven experience in a similar customer support role is a plus Proficient in English Tech-savvy with a good understanding of general technical concepts Problem-solving mindset with a proactive approach to improving the customer experience University Degree (Technical Colleges preferred: CS, Engineering,)

<h2>Job Description</h2><p><strong>Hiring Company:</strong> Social Web Technologies</p><p>Do you speak native or near-native English (C1 or C2 level), and are you looking to build a career in U.S. real estate sales while working remotely?</p><p>We are seeking a highly persuasive and results-driven <strong>Real Estate Sales Agent</strong> to join our remote team in Egypt.</p><p>This role requires native-level English, as you will handle direct client communications, negotiations, and closings with U.S.-based buyers and sellers. You will work in a fast-paced, performance-driven environment where exceptional communication skills, cultural fluency, and sales confidence in English are essential.</p><h2>Key Responsibilities</h2><ul><li>Manage and follow up on qualified leads via calls, email, and CRM.</li><li>Conduct all client communications in native-level English.</li><li>Guide U.S.-based buyers and sellers through the full sales process.</li><li>Handle negotiations and objections professionally.</li><li>Close real estate transactions with a client-focused approach.</li><li>Collaborate remotely with the sales team to meet monthly targets.</li></ul><h2>Required Tools &amp; Technical Setup</h2><ul><li>Laptop with minimum 8GB RAM.</li><li>Stable wired internet connection (Ethernet required).</li><li>Professional headset.</li><li>Backup solutions for electricity and internet connectivity.</li></ul><h2>What We Offer</h2><ul><li>Competitive base salary + attractive commission structure.</li><li>100% remote position.</li><li>Career growth opportunities in the U.S. real estate market.</li><li>Supportive and bilingual remote team.</li><li>Structured sales training and onboarding.</li></ul><h2>Schedule</h2><p><strong>Monday to Friday, 9:30 AM – 6:30 PM EST</strong></p><p><strong>Apply today!</strong> Qualified candidates will be contacted soon by Social Web Technologies.</p><h2>Job Requirements</h2><ul><li>Native or near-native English proficiency (C2 required).</li><li>1–2+ years of sales experience (real estate mandatory).</li><li>Excellent verbal and written communication skills in English.</li><li>Strong negotiation and interpersonal abilities.</li><li>Highly organized, proactive, and goal-oriented.</li></ul>

Company Description Met Life, established in 1868, is a global leader in financial services, offering insurance, annuities, employee benefits, and asset management. Operating in over 40 markets worldwide, the company is dedicated to helping individuals and institutions navigate life’s challenges and changes. Met Life is committed to simplifying processes and creating innovative products that address the evolving needs of its customers. With a focus on providing value and building trusted partnerships, Met Life holds leading positions in key regions, including the United States, Latin America, Asia, Europe, and the Middle East.<br> Role Description We are seeking a dedicated and driven individual to join our team as a Life Insurance Agent in Cairo. This is a full-time, on-site role. Responsibilities include identifying clients’ needs, offering tailored insurance solutions, building and maintaining long-term client relationships, and advising clients on financial planning. The role also entails analyzing market trends, promoting Met Life products, and guiding clients to make informed decisions about their life insurance and related financial requirements.<br> Qualifications Proficient in Insurance Sales, Insurance Products, and Insurance Brokerage services Strong knowledge in Finance and financial planning Excellent Customer Service skills, with a focus on customer satisfaction and relationship-building Prior experience in the insurance or financial services sector is a plus Strong verbal and written communication skills Ability to work in a fast-paced, client-focused environment Bachelor’s degree in Finance, Business Administration, or a related field preferred

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Digital Distribution &amp; YouTube Copyright is responsible for managing the end-to-end digital music distribution process across DSPs (Digital Service Providers) while overseeing YouTube rights management, copyright protection, content monetization, and platform compliance. The role ensures that music releases are delivered accurately and on time, copyrights are protected, revenues are maximized, and artist/catalog performance is optimized across digital platforms.</p><br><p>The position works closely with artists, labels, aggregators, DSP partners, legal teams, content operations, and marketing departments to maintain efficient workflows and strong platform relationships.</p><br><p><u><strong>Key Responsibilities</strong></u></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Digital Distribution Management</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage music and video distribution across platforms such as Spotify, Apple Music, YouTube, Deezer, Anghami, TikTok, and other DSPs.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee release scheduling, metadata quality control, asset delivery, and publishing compliance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure timely ingestion and delivery of audio/video content to all platforms.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate release timelines with artists, labels, and internal stakeholders.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor content performance and troubleshoot delivery or takedown issues.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain catalog organization and metadata accuracy.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; YouTube Copyright &amp; Content Management</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage YouTube CMS and rights management systems.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle copyright claims, disputes, conflicts, and ownership resolutions through YouTube Content ID.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Protect artist and label intellectual property against unauthorized usage.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Optimize monetization settings for channels and user-generated content.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review and clear copyright conflicts and asset ownership overlaps.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor piracy, content misuse, and unauthorized uploads.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with legal and platform representatives on escalations and policy compliance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage channel optimization, asset linking, and rights ownership structures.</p><br><p><u><strong>Revenue &amp; Reporting</strong></u></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track revenue reports and platform analytics across DSPs and YouTube.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze streaming and monetization performance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare monthly and quarterly business reports for management and rights holders.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify revenue growth opportunities and monetization optimization strategies.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reconcile claims, earnings, and platform reporting discrepancies.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team &amp; Stakeholder Coordination</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work cross-functionally with marketing, legal, finance, operations, and A&amp;R teams.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support artists and partners with distribution and copyright-related inquiries.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build and maintain relationships with DSP and platform representatives.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Train internal teams on distribution workflows and copyright best practices.</p><br><p><u><strong>Job Role Summary</strong></u></p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The Digital Distribution &amp; YouTube Copyright Lead acts as the operational and strategic owner of:</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Digital music/video distribution</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; YouTube copyright protection</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Content monetization</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Platform compliance</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Rights management</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DSP relationships</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Catalog operations</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The role combines operational execution, technical platform management, copyright expertise, analytics, and stakeholder communication.</p><br> </div>

Company Description The Gate Hotel Pyramids offers guests a unique stay in the iconic setting near the Pyramids and the Sphinx in Cairo, Egypt. The hotel focuses on delivering memorable experiences that blend local heritage with modern hospitality standards. Team members contribute to creating a welcoming environment where guests can begin their journey exploring one of the world’s most famous historic areas. Joining The Gate Hotel Pyramids means being part of a growing hospitality brand with a strong sense of place and culture.<br>Role Description The Revenue & Distribution role is a full-time hybrid position based in Cairo, Egypt, with some flexibility for work-from-home arrangements. Day-to-day responsibilities include monitoring room rates, inventory, and distribution channels to maximize revenue and occupancy, and analyzing booking patterns and market trends to recommend pricing and promotion strategies. The role involves managing relationships with online travel agencies and other distribution partners, ensuring accurate content, rates, and availability across all platforms. The Revenue & Distribution professional will prepare regular performance reports, support budgeting and forecasting processes, and collaborate closely with sales, marketing, and front office teams to align revenue strategies with overall hotel objectives. The role also includes maintaining data accuracy in relevant systems and contributing to process improvements to enhance revenue performance.<br>Qualifications<br> Strong foundation in Revenue Cycle Management for hospitality and proficiency in using revenue or channel management systems. Demonstrated Analytical Skills with the ability to interpret data, identify trends, and generate actionable insights. Knowledge of Finance principles and experience supporting budgeting, forecasting, and performance reporting. Background in Accounting or exposure to hotel accounting processes for accurate revenue tracking and reconciliation. Effective Communication skills, including clear written and verbal communication and the ability to collaborate with cross-functional teams. Previous experience in hotel revenue management, distribution, or reservations is highly beneficial. Proficiency with Excel and other data analysis tools; familiarity with PMS and CRS platforms is an advantage. Bachelor’s degree in Business, Finance, Hospitality Management, or a related field, or equivalent practical experience. Ability to work independently, manage multiple priorities, and adapt to a dynamic hospitality environment.

Company Description Alfa Medical Group is a leading Egyptian healthcare provider with a long-standing legacy that began with El Safa Hospital in 1977. Since then, the group has expanded to include Alfa Scan and Alfa Laboratories, offering advanced diagnostic imaging and extensive laboratory services across the country. Alfa Medical Group operates two tertiary care hospitals with over 280 beds, 11 fully equipped Alfa Scan centers, and more than 230 Alfa Labs nationwide. The organization is committed to delivering high-quality, patient-centered care through modern facilities, specialized medical teams, and integrated healthcare services. Team members join a reputable group that values professionalism, integrity, and continuous improvement in healthcare delivery.<br>Job Description Alfa Labs is seeking a proactive Collection Agent to manage the collection of outstanding receivables from clients and insurance companies, ensuring cash flow targets are met while maintaining strong client relationships.<br>Key Responsibilities- Follow up on overdue accounts via phone, email, and in-person visits.- Negotiate payment plans and settlements with clients as needed.- Maintain accurate and up-to-date collection records.- Prepare regular aging reports and escalate high-risk accounts to management.- Coordinate with the AR and Claims teams on disputed or unresolved balances.- Ensure collection activities comply with company policy and relevant regulations.- Build and maintain positive relationships with clients to support timely payments.<br>Job Requirements• Bachelor's degree in Accounting, Finance, Business, or related field.• 3–5 years of experience in collections, preferably in healthcare/diagnostics.• Strong negotiation and interpersonal skills.• Persistent, target-driven, and well organized.• Proficiency in MS Excel and accounting/ERP systems.• Good command of written and spoken communication.

Company Description Egy Property is a real estate company dedicated to providing a safe and trusted community for individuals looking to buy, sell, or rent property. The organization focuses on simplifying real estate transactions while maintaining transparent and reliable processes. Egy Property positions itself as a preferred choice in the real estate market by delivering professional guidance and support. Team members are encouraged to help clients make confident property decisions through informed advice and high-quality service. Role Description The Fresh Specialist Real Estate Agent (BUE-FUE-AUC-GUC) will support clients in buying, selling, and renting residential and commercial properties in New Cairo. This full-time, on-site role involves managing property listings, conducting property tours, and providing clear information on market trends and pricing. The specialist will communicate with potential and existing clients, respond to inquiries, and maintain strong relationships to ensure a positive client experience. Daily tasks include coordinating with internal teams, preparing basic documentation, and ensuring all activities comply with relevant real estate regulations and company standards. Qualifications Possess a valid Real Estate License and foundational knowledge of local property regulations. Demonstrate strong Customer Service skills with the ability to build trust and maintain client relationships. Have practical understanding of Real Estate and Real Property concepts, including property valuation and market dynamics. Show effective Sales skills, including negotiation, follow-up, and closing deals ethically. Strong communication and interpersonal skills, both written and verbal. Ability to work on-site in New Cairo and manage field activities efficiently. Basic proficiency in using digital tools and real estate platforms for listings and client management. Prior internship or training in real estate or sales is an advantage; relevant diploma or degree is preferred.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Concierge Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</p><p>What You Will Do</p><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.</li><li>Processes packages, faxes, messages, and mail, which may be either outgoing or incoming, in an accurate and timely manner.</li><li>Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as outlined in Empact.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li><li>Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.</li><li>Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.</li><li>Stores and retrieves guest luggage and packages.</li><li>Utilizes a variety of software programs to accurately input special arrangements the guest has made and to ensure proper billing.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What You Bring</p><ul><li>Requires a working knowledge of division operations. Working knowledge is generally learned on-the-job.</li><li>Requires ability to operate computer equipment and other systems.</li><li>Requires reading, writing and oral proficiency in the English language.</li><li>More than 1 year experience.</li><li>Native Arabic Speaker</li><li>Have authorization of citizenship</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a professional and customer-focused Telecommunications Agent to join our team in Sharm El Sheikh, Egypt. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving telecommunications inquiries with efficiency and empathy. You will handle inbound and outbound calls, manage customer accounts, and ensure every interaction reflects our commitment to service excellence.</p><p>Answer incoming customer calls and respond to inquiries regarding telecommunications services, billing, technical issues, and account management</p><p>Troubleshoot basic technical problems and provide clear, step-by-step guidance to customers</p><p>Process customer requests including service activations, upgrades, cancellations, and account modifications</p><p>Maintain accurate and detailed records of all customer interactions using CRM systems and ticketing platforms</p><p>Identify customer needs and recommend appropriate telecommunications products and services</p><p>Handle customer complaints with professionalism and work toward swift resolutions</p><p>Escalate complex issues to specialized departments while keeping customers informed of progress</p><p>Meet or exceed performance targets for call handling time, customer satisfaction ratings, and first-call resolution</p><p>Collaborate with team members and other departments to ensure consistent service delivery</p><p>Stay current with company policies, procedures, and telecommunications product offerings</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven customer service experience, preferably in a call center or telecommunications environment</li><li>Excellent verbal and written communication skills in English; Arabic language proficiency is preferred</li><li>Strong interpersonal and active listening skills with the ability to remain calm under pressure</li><li>Proficiency with CRM software, ticketing systems, and telecommunications platforms</li><li>Ability to multitask and manage multiple customer interactions simultaneously</li><li>Problem-solving mindset with attention to detail and accuracy</li><li>Familiarity with telecommunications products, services, and basic network concepts (preferred)</li><li>Ability to work flexible schedules, including evenings and weekends as needed</li><li>Professional demeanor with a customer-first attitude and commitment to service excellence</li><li>Typing proficiency and comfort with computer-based systems</li></ul><p></p></section>

Company Description Coldwell Banker® is a globally recognized real estate provider, established in 1906 in the United States, with over 3,700 offices and 110,000 Sales Associates worldwide. Since entering the Egyptian market in 2001, Coldwell Banker has become the leading real estate broker in the country, with 18 branches serving Cairo, Alexandria, and key Red Sea areas. As the Master Franchiser for 35 countries in the Middle East, Eastern Europe, and Central Asia, its success has extended regionally, enabling launches in markets such as the UAE, Saudi Arabia, and Kuwait. The company consistently upholds its reputation for delivering exceptional service, backed by decades of experience and expansive geographical reach.<br> Role Description This is a full-time, on-site role located in New Cairo for a Real Estate Agent. The responsibilities include managing property listings, assisting clients in buying, selling, or renting real estate properties, providing exceptional customer service, conducting property tours, and negotiating contracts. Additionally, the role involves maintaining an in-depth knowledge of the local real estate market and ensuring compliance with legal requirements.<br> Qualifications Possession of a valid Real Estate License and expertise in Real Estate knowledge Strong skills in Customer Service and client relationship management Proficiency in Sales and expertise in handling Real Property transactions Excellent communication, negotiation, and interpersonal skills Ability to work independently and within a team in a fast-paced, dynamic environment Familiarity with the real estate market in New Cairo is a plus Bachelor's degree in Business, Real Estate, or a related field is preferred

<h2>موظفة مبيعات هاتفية (Telesales Agent)</h2><p><strong>الشركة:</strong> Verify HR Consultancy &amp; Services<br><strong>مقر الشركة:</strong> الدوحة، قطر<br><strong>مكان العمل:</strong> عن بُعد من مصر<br><strong>نوع الوظيفة:</strong> دوام كامل<br><strong>عدد الشواغر:</strong> 5 وظائف<br><strong>المستوى الوظيفي:</strong> متوسط الخبرة (Mid Career)<br><strong>الخبرة المطلوبة:</strong> سنة واحدة على الأقل<br><strong>الراتب:</strong> يصل إلى 25,000 جنيه مصري (وفقًا للأداء وسياسة الشركة)</p><h2>نبذة عن الوظيفة</h2><p>تبحث شركة Verify HR Consultancy &amp; Services عن موظفات مبيعات هاتفية للانضمام إلى فريق العمل عن بُعد من مصر، حيث ستكون المرشحة مسؤولة عن التواصل مع العملاء المحتملين والترويج للخدمات الطبية التي تقدمها الشركة، بالإضافة إلى متابعة العملاء وإدارة عمليات البيع بما يساهم في تحقيق الأهداف البيعية المطلوبة.</p><h2>المسؤوليات الرئيسية</h2><ul><li>التواصل مع العملاء المحتملين عبر الهاتف للتعريف بالخدمات الطبية المقدمة.</li><li>متابعة العملاء المحتملين وإدارة بياناتهم بشكل منظم واحترافي.</li><li>تحقيق أهداف المبيعات ومؤشرات الأداء الشهرية المحددة.</li><li>بناء علاقات إيجابية مع العملاء والرد على استفساراتهم.</li><li>تسجيل وتحديث بيانات العملاء وتفاصيل المكالمات بشكل مستمر.</li><li>متابعة فرص البيع وتحويل العملاء المحتملين إلى عملاء فعليين.</li><li>تقديم تجربة احترافية تعكس جودة خدمات الشركة.</li></ul><h2>المتطلبات</h2><ul><li>خبرة لا تقل عن سنة في مجال التلي سيلز أو المبيعات الهاتفية أو مجال مشابه.</li><li>إجادة اللغة العربية والإنجليزية تحدثًا وكتابة.</li><li>يفضل أن يكون العمر 28 عامًا أو أكثر.</li><li>مهارات قوية في التواصل والإقناع والتفاوض.</li><li>القدرة على العمل بشكل مستقل وتحقيق الأهداف البيعية.</li></ul><h2>متطلبات العمل عن بُعد</h2><ul><li>جهاز كمبيوتر محمول (Laptop).</li><li>اتصال إنترنت مستقر وسريع.</li><li>مكان عمل هادئ ومناسب لإجراء المكالمات.</li></ul><p>&nbsp;</p><h2>المهارات المطلوبة</h2><ul><li>مهارات تواصل ممتازة.</li><li>القدرة على الإقناع وإغلاق الصفقات.</li><li>مهارات خدمة العملاء.</li><li>إدارة الوقت وتنظيم المهام.</li><li>القدرة على التعامل مع اعتراضات العملاء.</li><li>المتابعة المستمرة وتحقيق النتائج.</li><li>الدقة في تحديث البيانات وإدارة سجلات العملاء.</li></ul><h2>المزايا</h2><ul><li>العمل بالكامل عن بُعد من داخل مصر.</li><li>فرصة لتحقيق دخل مرتفع يعتمد على الأداء.</li><li>تطوير مهارات المبيعات والتفاوض وخدمة العملاء.</li><li>اكتساب خبرة مهنية مع شركة مقرها دولة قطر.</li><li>فرص للنمو والتطور في مجال المبيعات الهاتفية.</li></ul><h2>بيانات الوظيفة</h2><ul><li><strong>المسمى الوظيفي:</strong> Telesales Agent</li><li><strong>نوع الوظيفة:</strong> دوام كامل</li><li><strong>مكان العمل:</strong> عن بُعد</li><li><strong>الخبرة المطلوبة:</strong> سنة فأكثر</li><li><strong>المستوى الوظيفي:</strong> متوسط الخبرة</li><li><strong>الراتب:</strong> حتى 25,000 جنيه مصري</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Reservations Agent<br>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!<br>What is in it for you:<br>In 3-4 bullet points, showcase the benefits and perks of working at the property<br>Employee benefit card offering discounted rates in Accor worldwide<br>Learning programs through our Academies<br>Opportunity to develop your talent and grow within your property and across the world!<br>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>What you will be doing:<br>Consistently offer exceptional, friendly and engaging service<br>Ensure the best selection for the guest and ensure revenue is maximized through up-selling<br>Recommend property facilities and assist guests with information and special requests<br>Book room reservation requests, enter rooming lists, and update accurate information in the system</p><br><br>Qualifications<br><br><p>Your experience and skills include:<br>Guest focused personality is essential</p><br><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English, additional languages are a plus</p><br> </div>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With global coverage and strong cultural understanding, ETISAL International applies industry best practices to help partners focus on their core business and better serve their customers. The company emphasizes transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently exceed client expectations. Role Description The Upselling Customer Service Agent is responsible for handling inbound and outbound customer interactions, identifying needs, and offering suitable products or service upgrades. On a day-to-day basis, this role involves responding to customer inquiries, providing accurate information, resolving basic issues, and recommending relevant add-on services to enhance customer value. Agents are expected to follow approved scripts and guidelines, maintain detailed records of interactions, and achieve individual and team upselling and quality targets. The role also includes collaborating with supervisors to improve call handling techniques, participating in coaching sessions, and adhering to company policies and data privacy standards. This is a full-time, on-site role based in Cairo. Qualifications Strong customer service and communication skills, including clear verbal communication, active listening, and a professional phone presence. Sales and upselling capabilities, with the ability to identify opportunities, present benefits, overcome objections, and close upgrades or add-on services. Basic technical and systems proficiency, including learning call center software, CRM tools, and following structured workflows efficiently. Problem-solving and adaptability, with the ability to handle different customer profiles, manage pressure, and adjust to changing targets or processes. Attention to detail and organizational skills, including accurate data entry, documentation of calls, and time management during shifts. Previous experience in call centers, customer service, or telesales is preferred; BPO experience is a plus. High school diploma or equivalent required; higher education in business, communications, or related fields is an advantage. Fluency in spoken and written English and Arabic; additional languages are beneficial. Willingness to work on-site in Cairo, follow shift schedules, and participate in ongoing training and performance feedback.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.<br>Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net<br>To maintain competitive advantage as we grow, we are currently looking for a new Contact Center Agent:<br>Job purpose:<br>This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.<br>Key accountabilities and decision ownership:<br>Handle calls from customers regarding inquiries, complaints, and technical issues. Provide accurate and efficient solutions to ensure customer satisfaction and retention. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with other departments to escalate and resolve complex issues. Stay up to date with product knowledge and services to better assist customers.<br>Must Have Technical / Professional Qualifications:<br>Bachelor’s degree in business management or any related field. At least 6 months of experience in customer service Urdu level C1/C2English level B1/B2Excellent communication and interpersonal skills, with the ability to build strong relationships with customers Strong problem-solving skills.<br>Join our dynamic team as a Contact Center Agent and contribute to our Fin Tech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.<br>Our values guide how we think and act - They describe what we care about the most.<br>Customer first - It’s embedded in our design thinking and customer service approach. Open - Openness allows us to constantly improve and evolve. Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before Collaborative - We know that we can achieve a lot more as a team.<br>We are changing lives by constantly striving for a better solution.

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.</p> <h4>The role of Communications Agent:</h4> <p>We are currently seeking the creative talent, a full-time Communications Agent that is well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept to join our team. The candidate should have the ability to follow proper payroll procedures, provide general information and inquiries to all callers, and be familiar with hotel services, hours of operation, key hotel personnel, daily activities, special functions, etc. The role also requires the ability to successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.</p> <h4>Our ideal Communications Agent:</h4> <p>A special talent and passion for ensuring you and your team deliver the highest level of guest experience and quality to our guests. Proficiency in reading and writing in English is necessary for this role. Fluency in English speaking is mandatory.</p> <h4>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Reservations agent</strong></p> <p>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Consistently offer exceptional, friendly and engaging service</li> <li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li> <li>Recommend property facilities and assist guests with information and special requests</li> <li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Guest focused personality is essential</li> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>