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Company Description Egy Property is a real estate company focused on providing a safe and trusted community for individuals looking to buy, sell, or rent properties. The company offers a straightforward and reliable experience, helping clients navigate real estate decisions with confidence. With a strong local presence, Egy Property aims to be the preferred choice for real estate transactions in New Cairo and beyond. The team is committed to professional service, market knowledge, and long-term client relationships. Role Description This is a full-time, on-site role based in New Cairo for a Senior Resale Agent / Team Leader Resale who has a car. The role includes managing resale property listings, conducting property viewings, and guiding clients through the buying and selling process. The Senior Resale Agent / Team Leader will lead a small team, support team members in achieving sales targets, and ensure high-quality customer service. Day-to-day tasks include prospecting new clients, following up on leads, negotiating offers, preparing necessary documentation, and maintaining accurate records in the company’s systems. The role also involves staying informed about market trends, coordinating with other departments, and representing Egy Property in a professional manner during client meetings and site visits. Qualifications Strong experience in real estate resale, including property listing, client consultation, and deal negotiation. Demonstrated leadership abilities, with experience guiding and mentoring a sales or real estate team. Excellent communication and interpersonal skills, with the ability to build trust and long-term client relationships. Solid organizational and time management skills, including handling multiple clients, viewings, and follow-ups efficiently. Proficiency in basic computer applications and CRM or property management systems. Valid driver’s license and access to a reliable car for client meetings and property tours. Knowledge of New Cairo real estate markets and local property regulations is highly preferred. Bachelor’s degree in Business, Marketing, Real Estate, or a related field is an advantage. Ability to work on-site full-time, meet sales targets, and collaborate effectively with team members and management.

Company Description Raya Customer Experience (Raya CX) delivers next-generation business process outsourcing and customer experience management for clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, enabling high-quality, scalable service delivery. Raya CX uses advanced technology, strong operational strategies, and a culture of continuous improvement to support clients’ growth and innovation. Team members join an environment focused on professional development, performance excellence, and customer satisfaction.<br>Role Description The Travel Agent _CS English role is a full-time, on-site position based in Qesm 1st 6 October. The role involves handling customer inquiries in English related to travel services, including reservations, ticketing, and itinerary changes, while ensuring a positive and efficient customer experience. Daily tasks include providing accurate travel information, processing bookings for flights, hotels, and car rentals, and managing travel arrangements according to client policies and customer preferences. The Travel Agent also supports sales by recommending suitable travel options, cross-selling related services, and meeting individual and team performance targets. The role requires adherence to company procedures, timely issue resolution, and effective collaboration with colleagues and supervisors to maintain high service standards.<br>Qualifications<br> Strong customer service skills, including active listening, problem-solving, and clear communication in English. Experience with travel reservations and travel arrangements, with the ability to manage booking systems accurately. Knowledge of car rental processes and options, and ability to coordinate these services within overall travel plans. Sales aptitude, including the ability to recommend services, handle objections, and work toward defined sales targets. Good computer literacy and ability to learn and use CRM and reservation platforms efficiently. Ability to work on-site in Qesm 1st 6 October on rotating shifts, including weekends and holidays as needed. Attention to detail, strong organizational skills, and the ability to work in a fast-paced, customer-focused environment. Previous experience in travel, hospitality, or contact center environments is an advantage.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s specific business needs. With strong global coverage and deep appreciation of different cultures, ETISAL International tailors services to enhance customer engagement and operational efficiency. The organization is committed to transparency, flexibility, integrity, and exceeding client expectations. ETISAL International also places strong emphasis on valuing human capital and applying industry best practices and advanced technologies. Role Description This is a full-time English Customer Service Agent role based in Cairo, Egypt, with a hybrid work arrangement that allows some work from home. The role involves handling inbound and outbound customer interactions in English via phone, email, and chat, providing clear and professional support. Daily tasks include answering inquiries, resolving issues, documenting interactions, and following up to ensure customer satisfaction. The agent will adhere to quality and performance standards, use company systems to log and track cases, and escalate complex issues when needed. Morning shifts are required, and the role involves collaborating with team leaders and colleagues to improve processes and customer experience. Qualifications Strong customer-focused skills, including Customer Service and Customer Support, with the ability to handle inquiries and issues professionally. Experience or aptitude in enhancing Customer Experience and Customer Satisfaction through clear communication and problem-solving. Ability to work effectively as part of a team of Customer Service Representatives in a fast-paced contact center environment. Excellent spoken and written English communication skills, with active listening and empathy. Comfort using CRM or contact center systems, and basic proficiency in common office software. Willingness to work morning shifts on a full-time basis in a hybrid setup in Cairo, Egypt. Strong organizational skills, reliability, and the ability to handle multiple tasks while maintaining accuracy. Previous experience in customer service, BPO, or call center roles is preferred but not mandatory; relevant training or education is a plus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Clerk Assistance Agent is responsible for providing administrative and clerical support by maintaining records, handling customer inquiries, processing documents, and performing general office duties. The role requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers and team members.</p><br><br><p><strong>Key Responsibilities:</strong></p><br><br><ul><li>Greet and assist customers, visitors, and staff professionally.</li><li>Answer phone calls, emails, and respond to inquiries.</li><li>Maintain and organize files, records, and databases.</li><li>Process forms, applications, invoices, and other documents accurately.</li><li>Enter and update data in computer systems.</li><li>Schedule appointments and coordinate meetings.</li><li>Prepare reports, correspondence, and other office documents.</li><li>Receive, sort, and distribute mail and packages.</li><li>Monitor office supplies and place orders when necessary.</li><li>Ensure confidentiality of sensitive information.</li><li>Support other departments with administrative tasks as assigned.</li></ul><p><strong>Qualifications:</strong></p><br><br><ul><li>High school diploma or equivalent (Associate degree preferred).</li><li>Previous clerical, administrative, or customer service experience is an advantage.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li><li>Strong typing and data entry skills.</li><li>Excellent verbal and written communication skills.</li><li>Good organizational and time-management abilities.</li><li>Ability to multitask and work independently.</li><li>Strong attention to detail and accuracy.</li></ul><p><strong>Skills:</strong></p><br><br><ul><li>Customer service</li><li>Data entry</li><li>Record management</li><li>Communication</li><li>Organization</li><li>Problem-solving</li><li>Time management</li><li>Computer literacy</li><li>Teamwork</li></ul><p><strong>Working Conditions:</strong></p><br><br><ul><li>Office environment.</li><li>Standard business hours, with occasional overtime depending on organizational needs.</li><li>May require prolonged periods of sitting and computer use.</li></ul> <br><br> </div>

As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.<br>Key Responsibilities:• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.• Provide accurate information on HSBC products, services, and procedures.• Identify customer needs and offer appropriate solutions or escalate when necessary.• Ensure all interactions comply with HSBC's service standards and regulatory requirements.• Maintain accurate records of customer interactions and transactions.• Contribute to team goals by achieving individual performance targets. Skills & Competencies:• Strong communication and active listening skills.• Customer service orientation with problem-solving ability.• Ability to multitask and manage time effectively in a fast-paced environment.• Team player with adaptability to changing business needs.<br>Requirements:• Must be a graduate with a bachelor's degree• Proficient in English, with strong reading, writing, and speaking abilities• Ability to work flexible hours, including rotational shifts

Role Description We are looking for a Medical Quality Agent to join our team. The ideal candidate will be responsible for monitoring and improving the quality of medical services and patient interactions while ensuring compliance with company standards and healthcare regulations.<br>Qualifications Monitor and evaluate medical calls, patient interactions, and documentation to ensure service quality and compliance with medical guidelines and company standards. Handle and follow up on patient complaints to ensure timely resolution. Conduct regular visits to clinic branches to evaluate compliance with quality standards. Identify quality issues, provide recommendations for improvement, and support initiatives that enhance patient experience and operational performance. Prepare quality reports, maintain accurate records, and participate in audits and quality assurance activities. Collaborate with medical and operational teams to ensure continuous quality improvement and adherence to healthcare standards.<br>Requirements Bachelor’s degree in a medical-related field, preferably Pharmacy. Fresh graduates are welcome to apply. Good command of English and Microsoft Office. Strong communication, analytical, organizational, and problem-solving skills. High attention to detail, confidentiality, and ability to work effectively within a team.

Role Description We are looking for a Medical Quality Agent to join our team. The ideal candidate will be responsible for monitoring and improving the quality of medical services and patient interactions while ensuring compliance with company standards and healthcare regulations.<br>Qualifications Monitor and evaluate medical calls, patient interactions, and documentation to ensure service quality and compliance with medical guidelines and company standards. Handle and follow up on patient complaints to ensure timely resolution. Conduct regular visits to clinic branches to evaluate compliance with quality standards. Identify quality issues, provide recommendations for improvement, and support initiatives that enhance patient experience and operational performance. Prepare quality reports, maintain accurate records, and participate in audits and quality assurance activities. Collaborate with medical and operational teams to ensure continuous quality improvement and adherence to healthcare standards.<br>Requirements Bachelor’s degree in a medical-related field, preferably Pharmacy. Fresh graduates are welcome to apply. Good command of English and Microsoft Office. Strong communication, analytical, organizational, and problem-solving skills. High attention to detail, confidentiality, and ability to work effectively within a team.

Role Description We are looking for a Medical Quality Agent to join our team. The ideal candidate will be responsible for monitoring and improving the quality of medical services and patient interactions while ensuring compliance with company standards and healthcare regulations.<br>Qualifications Monitor and evaluate medical calls, patient interactions, and documentation to ensure service quality and compliance with medical guidelines and company standards. Handle and follow up on patient complaints to ensure timely resolution. Conduct regular visits to clinic branches to evaluate compliance with quality standards. Identify quality issues, provide recommendations for improvement, and support initiatives that enhance patient experience and operational performance. Prepare quality reports, maintain accurate records, and participate in audits and quality assurance activities. Collaborate with medical and operational teams to ensure continuous quality improvement and adherence to healthcare standards.<br>Requirements Bachelor’s degree in a medical-related field, preferably Pharmacy. Fresh graduates are welcome to apply. Good command of English and Microsoft Office. Strong communication, analytical, organizational, and problem-solving skills. High attention to detail, confidentiality, and ability to work effectively within a team.

Aviary is seeking a dynamic and detail-oriented Traffic Agent to join our growing team. This role offers a unique opportunity for an ambitious individual.<br>About us: A world-class aviation service company that establishes a thriving business partnership with airline companies and delivers unique traveling experiences to its passengers.<br>About the role:- Assist in boarding passengers on to departing aircraft Responsibilities:- Prepare all flight clearance paper.- Prepare the boarding gate.- Coordinate with Shift Leader & Ramp Officer concerning VIP, PRM & transit passenger.- Make sure that passenger is ready for boarding on an appropriate time.- Boarding on time and secure the gate area<br>Candidate requirements:- Bachelor’s degree.- Strong communication skills in English- Should have computer knowledge in MS Office.- Work with a team / under pressure.- Ability to learn and apply technical policies and regulations- Customer Support through Phone, Face-to-Face Customer Support- Ability and willingness to work any shift, holidays and overtime during times of critical needs<br>Work conditions:-Location: Cairo, Egypt-Working hours: are cyclical based on operation-Flexibility for weekend work-Social & medical Insurance

We’re Hiring | Real Estate Sales Agent<br>Join our growing team at Redex Real Estate⁠<br>We’re looking for ambitious and motivated Real Estate Sales Agents to help clients find their ideal properties and achieve outstanding sales results.<br>Requirements:✔ Excellent communication and negotiation skills✔ Sales experience is a plus✔ Strong customer service skills✔ Ability to work in a target-driven environment✔ Real estate experience is preferred but not required<br>What We Offer:✅ basic salary + commission structure✅ Professional training program✅ Transportation allowance✅ Career growth opportunities✅ Supportive and dynamic work environment<br>???? Location: Alexandria sidi gaber

Company Description<br> The Address Investments is a leading real estate company in Egypt and the Middle East, dedicated to providing clients with their dream homes and tailored investment opportunities. Recognized for setting a high standard of service, the company offers access to hundreds of developments, ensuring exceptional deals suited to various client budgets. The Address Investments operates with a client-first approach, offering personalized presentations and fostering strong relationships with developers to secure exclusive offers. With a highly trained team and a family-oriented work environment, the company emphasizes teamwork, professional growth, and a supportive atmosphere for employees and clients alike.<br> Role Description<br> This is a full-time, on-site position for a Fresh Agent in Real Estate, based in Cairo. The role involves assisting clients in finding suitable properties, providing exceptional customer service, and facilitating property transactions. Responsibilities include learning and utilizing real estate sales techniques, attending training sessions, presenting available properties to clients, and ensuring each client receives personalized guidance throughout their real estate journey. Immediate training and onboarding will be provided to support new agents in gaining essential industry knowledge and skills.<br> Qualifications<br> Knowledge of the real estate market and basic understanding of real property transactions Strong sales and customer service skills, with the ability to engage and build relationships with clients Possession of or willingness to obtain a valid Real Estate License Excellent communication and negotiation abilities Proactive and goal-oriented mindset with the ability to work collaboratively within a team Eagerness to learn and adapt through provided training programs Fluency in English and/or Arabic is highly preferred Familiarity with the local real estate market in Cairo is a plus

Company Description<br> The Address Investments is a leading real estate company in Egypt and the Middle East, dedicated to providing clients with their dream homes and tailored investment opportunities. Recognized for setting a high standard of service, the company offers access to hundreds of developments, ensuring exceptional deals suited to various client budgets. The Address Investments operates with a client-first approach, offering personalized presentations and fostering strong relationships with developers to secure exclusive offers. With a highly trained team and a family-oriented work environment, the company emphasizes teamwork, professional growth, and a supportive atmosphere for employees and clients alike.<br> Role Description<br> This is a full-time, on-site position for a Fresh Agent in Real Estate, based in Cairo. The role involves assisting clients in finding suitable properties, providing exceptional customer service, and facilitating property transactions. Responsibilities include learning and utilizing real estate sales techniques, attending training sessions, presenting available properties to clients, and ensuring each client receives personalized guidance throughout their real estate journey. Immediate training and onboarding will be provided to support new agents in gaining essential industry knowledge and skills.<br> Qualifications<br> Knowledge of the real estate market and basic understanding of real property transactions Strong sales and customer service skills, with the ability to engage and build relationships with clients Possession of or willingness to obtain a valid Real Estate License Excellent communication and negotiation abilities Proactive and goal-oriented mindset with the ability to work collaboratively within a team Eagerness to learn and adapt through provided training programs Fluency in English and/or Arabic is highly preferred Familiarity with the local real estate market in Cairo is a plus

About the Role:<br><br>We are seeking a professional and motivated Customer Support Agent to join our dynamic team. You will serve as the primary point of contact for our customers, delivering high-quality support and ensuring a positive and seamless experience with our services.<br><br>Your main responsibilities will include handling customer inquiries through chat, email, and outbound calls – maintaining professionalism and efficiency in every interaction.<br><br>---<br><br>What We Offer:<br><br>· Net Salary: 13,000 EGP<br>· Social and Medical Insurance<br>· Paid Training<br>· Prime location in Abbasia<br><br>---<br><br>Key Responsibilities:<br><br>· Respond promptly and professionally to customer inquiries via chat and email.<br>· Make outbound calls to follow up, resolve issues, and ensure customer satisfaction.<br>· Listen actively to customer concerns and provide practical, solution-oriented responses.<br>· Maintain accurate and detailed records of all customer interactions.<br>· Collaborate with internal teams to address and resolve customer issues efficiently.<br><br>---<br><br>Qualifications & Requirements:<br><br>· Bachelor's degree is preferred.<br>· Strong communication skills in English and Arabic (spoken and written) – B1+ level.<br>· Previous experience in customer service, call center, or client support.<br>· Comfortable using chat platforms, email systems, and phone communication.<br>· Professional, patient, and solution-focused mindset.<br>· Proficient in MS Office

About the Role:<br><br>We are seeking a professional and motivated Customer Support Agent to join our dynamic team. You will serve as the primary point of contact for our customers, delivering high-quality support and ensuring a positive and seamless experience with our services.<br><br>Your main responsibilities will include handling customer inquiries through chat, email, and outbound calls – maintaining professionalism and efficiency in every interaction.<br><br>---<br><br>What We Offer:<br><br>· Net Salary: 13,000 EGP<br>· Social and Medical Insurance<br>· Paid Training<br>· Prime location in Abbasia<br><br>---<br><br>Key Responsibilities:<br><br>· Respond promptly and professionally to customer inquiries via chat and email.<br>· Make outbound calls to follow up, resolve issues, and ensure customer satisfaction.<br>· Listen actively to customer concerns and provide practical, solution-oriented responses.<br>· Maintain accurate and detailed records of all customer interactions.<br>· Collaborate with internal teams to address and resolve customer issues efficiently.<br><br>---<br><br>Qualifications & Requirements:<br><br>· Bachelor's degree is preferred.<br>· Strong communication skills in English and Arabic (spoken and written) – B1+ level.<br>· Previous experience in customer service, call center, or client support.<br>· Comfortable using chat platforms, email systems, and phone communication.<br>· Professional, patient, and solution-focused mindset.<br>· Proficient in MS Office and basic ticketing tools.

Job Summary:We are looking for an experienced Hotel Reservation Agent to join our team. The ideal candidate should have a strong background in hotel reservations within the tourism industry and be able to manage bookings efficiently while maintaining excellent communication with hotels, suppliers, and clients. Key Responsibilities:Handle hotel reservations and booking requests accurately and efficiently. Coordinate with hotels and suppliers to confirm reservations and availability. Follow up on booking confirmations, modifications, and cancellations. Ensure reservation details are updated accurately in the system. Communicate with internal teams to ensure smooth reservation operations. Resolve reservation-related issues in a timely and professional manner. Maintain high standards of customer service and operational accuracy. Requirements:Bachelor's degree. Minimum 3 years of experience in Hotel Reservations. Previous experience in the Tourism Industry is required. Good knowledge of hotel booking procedures and reservation systems. Good command of English (written and spoken). Strong communication and organizational skills. Ability to work under pressure and manage multiple bookings simultaneously. Proficiency in Microsoft Office applications. Preferred:Experience working with travel agencies or Destination Management Companies (DMCs). Familiarity with hotel reservation platforms and tourism systems. Strong attention to detail and problem-solving skills.

Company Description Al Aidy Group is a trusted business consultancy specializing in tailored financial solutions for clients across the UAE. The company works with a wide range of banks and financial institutions to provide advisory services on savings accounts, fixed deposits, mortgage loans, and personal finance with competitive rates and reduced processing fees. Al Aidy Group also offers expert guidance on business accounts and credit cards through various banking channels. Its portfolio includes both conventional and Islamic credit cards with benefits customized to meet diverse client needs, with client satisfaction as a central priority. Role Description The Telesales Marketing Agent role is a remote position focused on promoting financial products and services to prospective and existing clients over the phone and through digital communication channels. Day-to-day responsibilities include contacting leads, explaining savings, loan, and credit card options, answering client inquiries, and guiding clients through application processes. The agent will follow up on prospects, maintain accurate records in CRM systems, and collaborate with the sales and marketing team to align messaging with current campaigns, adhering to compliance and quality standards, and participating in training to stay current on financial products and market updates. Qualifications Strong Communication skills for clear, professional phone and digital interactions with diverse clients. Customer Service capabilities to handle inquiries, resolve issues, and maintain a client-focused approach. Professional, respectful, and polite in all workplace interactions and communication. Sales skills to convert leads, handle objections, and achieve or exceed telesales targets. Sales & Marketing understanding to support campaigns, position financial products effectively, and identify cross-selling opportunities. Training mindset, including willingness to learn product details, compliance requirements, and new sales techniques. Strong follow-up skills with leads and existing clients Basic knowledge of banking or financial services (accounts, loans, credit cards) is highly beneficial. Proficiency with CRM or call management tools and good keyboard/computer skills. Ability to work independently in a remote setting, manage time effectively, and meet performance goals. Prior telesales or call center experience is an advantage; relevant diploma or degree in Accounting, business, marketing, or finance is preferred but not mandatory.

Company Description The Address Investments is a leading real estate company in Egypt and the Middle East, recognized for its trusted brand and contribution to a healthy, developing real estate market. The company brings together experienced real estate experts and consultants to help clients find their dream homes from a wide variety of developments that match different budgets. With a strong focus on properties in Egypt and the Middle East, The Address Investments offers tailored presentations that showcase multiple projects rather than promoting a single development. The company maintains strong relationships with developers, providing clients with diverse offers across hundreds of projects, while fostering a family-like, team-oriented environment supported by structured training for all new team members.<br>Role Description This is a full-time, on-site role for a Fresh Real Estate Agent based in Cairo, Egypt. The Real Estate Agent will assist clients in buying, selling, and renting properties by understanding their needs, presenting suitable options, and providing guidance throughout the transaction process. Daily tasks include conducting property tours, following up with leads, maintaining client relationships, and staying updated on market trends and available developments. The role also involves preparing basic documentation, coordinating with developers, and ensuring a professional and comfortable client experience aligned with the company’s service standards.<br>Qualifications<br> Possession of a Real Estate License or clear willingness and ability to obtain one within a defined timeframe. Strong Customer Service skills, including active listening, empathy, and the ability to build trust with diverse clients. Foundational understanding of Real Estate and Real Property concepts, or demonstrated interest in learning the real estate market in Egypt and the Middle East. Sales skills, including negotiation, persuasion, and the ability to manage leads and close deals ethically and effectively. Good communication and interpersonal skills, with the ability to present information clearly in person and over the phone. Ability to work on-site in Cairo, Egypt, with flexibility to meet clients and attend property viewings as needed. High level of integrity, professionalism, and commitment to client satisfaction. Basic proficiency in using computers and CRM or sales-related software; familiarity with social media or online listing platforms is a plus. Fluency in Arabic; working knowledge of English is an advantage.

Company Description Raya CX is a next-generation business process outsourcing and customer experience management company serving clients across diverse industries. Since 2001, it has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, providing integrated outsourcing solutions powered by advanced technology and robust operational strategies. The company focuses on continuous improvement, innovation, and delivering high-quality customer experiences for its global client base.<br>Role Description The English (B2) Customer Service Agent is responsible for handling customer inquiries, requests, and complaints via phone, email, chat, and other communication channels. This full-time on-site role, based in Qesm El Maadi, involves providing accurate information, troubleshooting basic issues, and ensuring that each interaction meets quality and efficiency standards. The agent will document all customer interactions, follow established procedures and scripts, and escalate complex cases when necessary. Daily tasks include maintaining up-to-date knowledge of products and services, adhering to performance targets, and contributing to a positive, collaborative team environment. The role also requires consistent use of English at a B2 level to communicate clearly with international customers.<br>Qualifications<br> Candidates should possess strong skills in Customer Service and Customer Support, with the ability to handle inquiries professionally and efficiently. Candidates should demonstrate experience in Customer Satisfaction and Customer Experience, focusing on resolving issues and building positive relationships. Candidates should be capable Customer Service Representatives, able to represent the brand and maintain service standards in all interactions. English language proficiency at B2 level (spoken and written), with clear, courteous, and effective communication skills. Strong problem-solving abilities, attention to detail, and the capacity to follow workflows and guidelines accurately. Comfort with using computer systems, CRM tools, and multiple communication platforms in a fast-paced environment. Ability to work on-site in Qesm El Maadi on a full-time schedule, including potential shift work, weekends, and holidays as required. Previous experience in a contact center or customer-facing role is preferred; high school diploma or equivalent required, higher education is an advantage.

Company Description TEZ TOUR is an international tour operator and one of the leading travel companies in Russia and the CIS region, with operations that have steadily expanded across Europe, Asia, the Caribbean, and the Middle East since 1994. TEZ TOUR Egypt, established in 1999, is recognized as a high-tech tour operator in Egypt and the Middle East, focused on delivering high-quality services and strong customer satisfaction. The company offers comprehensive online booking options and continually enhances its digital platforms to improve convenience for partners and clients. TEZ TOUR Egypt provides reliable ground-based services at major resort destinations across Egypt, positioning itself as a trusted business partner in the regional travel market. Role Description The CRM & Reservation Agent is a full-time, on-site position based in Al Jizah, Egypt. The role involves managing customer reservations, updating booking details in the CRM system, and ensuring accurate, timely confirmations for individual and group travel requests. The agent responds to inquiries via phone, email, and online platforms, provides clear information on services and packages, and supports guests before and after booking. Daily tasks include maintaining up-to-date customer records, coordinating with internal departments and external partners, monitoring reservation changes or cancellations, and resolving issues to maintain a high level of service quality and customer satisfaction. The role also contributes to improving CRM processes, identifying recurring customer needs, and supporting reporting and documentation related to bookings and client interactions. Qualifications Experience working with CRM or reservation systems, with strong attention to detail when entering and updating customer data. Work Experience 2 years at least. Background in customer service or hospitality, with the ability to handle inquiries, complaints, and complex booking requests professionally. Strong communication skills in English. Good organizational and time-management abilities, capable of handling multiple bookings and tasks in a fast-paced environment. Comfort with digital tools and online booking platforms; proficiency in standard office software (e.g., Excel, Word, email tools). Service-oriented mindset, problem-solving skills, and the ability to work effectively within a diverse team. Prior experience in travel, tourism, or a related industry is preferred; a diploma or degree in tourism, hospitality, business, or a related field is an asset.

Company Description RED | Real Estate Domain provides a modern, data-backed approach to real estate, offering end-to-end services for buyers, developers, and sellers across key areas including New Cairo, New Capital, Sheikh Zayed, October, North Coast, Ain Sokhna, and the Red Sea. The company combines industry experts’ advice with statistics, technology, and a suite of value-added services to support informed and efficient decision-making. RED’s customer-focused journey is designed to make real estate transactions easier, faster, and more transparent. The company maintains collaboration agreements with a wide range of reputable developers such as Palm Hills, Sodic, Hassan Allam, Mountain View, Emaar, Ora, Orascom, City Edge, Hyde Park, Tatweer Misr, Marakez, La Vista, MNHD, and Imkan, covering both residential and commercial projects.<br>Role Description The Real Estate Agent at RED | Real Estate Domain will manage the full sales cycle, including prospecting, property matching, viewings, negotiation, and closing transactions. Day-to-day tasks include meeting clients on-site, understanding their needs and budget, presenting suitable residential and commercial options, and providing data-backed guidance to support their decisions. The role involves maintaining up-to-date knowledge of available listings, market trends, and developer offerings, as well as preparing documentation and coordinating with internal teams and developers. The Real Estate Agent will be expected to build long-term relationships through consistent follow-up and high-quality customer service. This is a full-time, on-site role based in Cairo, Egypt.<br>Qualifications<br> Possession of a valid Real Estate License and strong knowledge of local real estate regulations and practices. Experience in Real Estate and Real Property, including familiarity with residential and commercial projects and market trends. Proven Sales skills, including lead generation, negotiation, and closing deals in a target-driven environment. Excellent Customer Service capabilities, with the ability to build trust, manage expectations, and maintain long-term client relationships. Strong communication and presentation skills in English; Arabic proficiency is highly beneficial. Comfort working on-site, conducting property tours, and collaborating with developers and internal teams. Ability to use CRM tools, property listing platforms, and basic data analysis to support client recommendations. Bachelor’s degree in Business, Marketing, Real Estate, or a related field is preferred.