وظائف ميديكال ريب - القاهرة مصر

Job Title: Sales Supervisor – Modern Trade Reports To: Modern Trade Sales Manager Business Unit: ACCBC – Egypt Function: Sales & Commercial Location: Egypt (as assigned) Grade: TBC<br>Job Purpose To achieve monthly volume, value, and profitability targets across assigned Modern Trade accounts and chains in Egypt by building strategic customer relationships, negotiating and executing annual commercial contracts (JBP), leading a team of Account Representatives and Merchandisers, managing key account performance metrics, and ensuring full compliance with ACCBC credit, collection, and commercial policies.<br>Operating Context The role operates within the Modern Trade channel in Egypt, covering major hypermarket, supermarket, and mini-market chains – a centralised, contract-driven retail environment where commercial relationships are managed at a corporate level through Annual Agreements and Joint Business Plans. Egypt's Modern Trade landscape is characterised by a concentrated retailer base with significant buying power, complex internal account structures, and high commercial standards for execution, compliance, and financial governance. The role reports to the Modern Trade Sales Manager and directly leads a team of Pre-Sellers and Merchandisers across the assigned account portfolio.<br><br>Key Roles and Responsibilities<br>A. Key Account Management & Contract Execution Enforce the execution of Annual Agreements, commercial terms, growth rebates, and activation calendars with all assigned accounts – ensuring all contractual commitments are delivered accurately and on time. Conduct regular monthly and quarterly business review meetings with key account category managers to align on volume achievement, service levels, and growth opportunities. Act as the primary point of contact for assigned accounts, managing conflicts, handling daily operational escalations, and unlocking new listing opportunities. Track account profitability, reconcile monthly and quarterly invoices against trade investments, and ensure zero unapproved deductions or financial claims from accounts. B. Commercial Execution & Visibility Ensure 100% Core Range distribution and immediate listing of new product launches (NPDs) across all branches of assigned chains. Enforce the agreed Share of Shelf (SOS) and secondary visibility placements – including displays and gondola ends – in coordination with the merchandising team. Plan, execute, and evaluate the ROI of promotional calendars, tailored bundles, and seasonal activations across assigned accounts. C. Field Operations & Merchandising Management Supervise and align with the field merchandising team or agency to ensure 100% adherence to planograms, stock rotation (FEFO), and zero out-of-stock (OOS) situations across all assigned account branches. Conduct regular field visits to key account stores to audit execution, pricing compliance, stock availability, and competitor activity. Collaborate with the demand planning and logistics teams to ensure optimal order fulfilment rates (OTIF) and minimise returns or stock rejections. D. Reporting, Financials & Compliance Analyse and report daily and weekly sales achievements, service levels (Fill Rate), and account aging balance status to the Modern Trade Sales Manager. Own payment collections and aging statements (SOA) to ensure all accounts pay within their agreed credit days – taking immediate corrective measures if credit blocks occur. E. Team Leadership & Management Lead, coach, and motivate the team of Modern Trade Pre-Sellers and Merchandisers, setting clear performance expectations and supporting individual development. Handle team grievances and apply disciplinary measures strictly in line with ACCBC HR Policy and Egyptian Labour Law.<br>Key Performance Indicators<br>Financial & Sales Performance Monthly and quarterly volume and value targets achieved vs. plan per account Gross Margin and Trade Spend Efficiency (ROI) within approved budget thresholds Zero outstanding or unreconciled debit notes or deductions Account Operations Service Level Agreement (SLA) / Order Fill Rate (OTIF) %Core Range Distribution – 100% listing of mandatory SKUs across assigned chains Share of Shelf (SOS) percentage vs. competitors per chain Collection & Compliance Days Sales Outstanding (DSO) matching contract terms100% on-time submission of monthly reconciled Statements of Account (SOA)100% compliance with corporate commercial, credit, and listing policies<br><br>Required Experience and Qualifications<br>Minimum Qualifications Bachelor's degree in Commerce, Business Administration, or a related field. Excellent written and verbal English skills are mandatory – required for corporate emails and business review presentations. Minimum Experience Minimum 5 years of sales experience in FMCG, with at least 2 years specifically handling Modern Trade or Key Accounts in Egypt. Knowledge and Skills High proficiency in analysing commercial financials – P&L, margins, and rebates. Advanced negotiation techniques for corporate-level account discussions. Proficiency in MS Excel and Power Point. Strong corporate presentation capabilities for business review and senior stakeholder engagement.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>About Signify</b></span></p><br><br><p>Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.</p><br><br><p>At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.</p><br><br><p>Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.&nbsp;</p><br><br><p><span><b>More about the role</b></span></p><br><br><p><span><b>Job Summary</b></span></p><br><p>Supports and collaborates with the sales team by preparing and managing sales quotes. Coordinates with various departments to ensure accurate, timely quote delivery and correct maintenance of customer´s pricing conditions. Maintains and updates quote databases and documentation.<br>Purpose: Offer to our customers the best professional service in quotations, working as a Team together with Sales, contributing in the most efficient way to sales processes.</p><br><p><span>Key Areas of Responsibility</span><br>• <span>Prepares sales quotes based on customer requests and pricing guidelines.</span><br>• <span>Coordinates with sales representatives and other departments to gather necessary information for quote preparation.</span><br>• <span>Ensures accuracy and compliance of quotes with company policies and customer requirements.</span><br>• <span>Maintains and updates quote tracking systems and documentation for record-keeping.</span><br>• <span>Communicates with customers to clarify quote details and resolve any discrepancies.</span><br>• <span>Develops standard reports and commercial analysis related to quotes to support the sales performance management.</span><br>• <span>Supports the sales team by providing timely and efficient quote-related administrative assistance.</span><br>• <span>Supports the sales organization to develop or validate Deal/Special Price Agreement/Promotion conditions/Project Quote ensuring completeness, accuracy, and delivering to requester in time.</span><br>• <span>Adheres to the quote/deal/pricing/promotion process, including the pricing compliance policy.</span><br>• <span>Coordinates with Sales and Marketing the correct maintenance of prices of our customers (Strategic customer discounts and net prices/Deals/Special Price Agreements/Promotion conditions/Project Quotes and rebates) ensuring compliance with existing contracts, completeness, accuracy, and delivering to requester in time.</span><br>• <span>Prepares templates together with Legal for the most common contracts (annual contracts with distribution) and exceptional customized addendums/updates for them. Provides information on contracts and agreements signed-off.</span><br>• <span>In some cases, ensures the proper maintenance of information in ICON (and physical contract archive, if applicable), CPQ, SAP and SAP Cloud for Customer (C4C), as well as the correct flow and use of these tools.</span><br>• <span>In some cases, owns the customers' Due Diligence Process (DDPs) process management.</span><br>• <span>Maintains effective communication with internal stakeholders to ensure alignment on quote status and requirements.</span><br>• <span>In case of tender management, manages tenders in every stage of the process, shaping the solution and deciding whether to compete and at what price levels in coordination with cross-functional internal teams. Ensures standardization and optimization of tender process, ensuring that the documentation submitted for tenders complies with the tender and the legal requirements.</span><br>• <span>Provides training to the sales organization on quotation process and tools (updates and new sales employees)</span><br>• <span>Conducts lead qualification process</span><br>• <span>Drives continuous improvement initiatives of the quotation process, ensuring increase of speed, quality and customer satisfaction.</span></p><br><p><span>Critical Experiences</span><br>• Bachelor's degree in Business Administration, Sales, Marketing, Engineering, or a related field to ensure foundational knowledge in sales processes and business operations.<br>• Minimum 2 years of experience in sales support or administrative roles involving quote preparation, coordination with sales teams, and data management to develop practical skills in sales operations.<br>• No specific licenses required; however, proficiency in CRM and sales quoting software (CPQ Configit) certifications is advantageous for effective performance.</p><br><br><p><span><b>Everything we’ll do for you</b></span></p><br><br><p>You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our&nbsp;27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.&nbsp;</p><br><br><p>Come join us, and together we can light up the future.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Reporting to the Quality Manager, the Quality officer has various responsibilities to ensure that the overall quality objectives in the specified scope are achieved including maintaining documentation, performing assessments and trending using QC data as input, conducting audits, maintaining, and implementing monitoring plans, reporting on performance, managing CAPAs, and addressing consumer complaints and internal non-conformities. <br>The QA Officer also plays a key role in implementing new quality management and regulatory standards and processes, participating in networks for knowledge sharing, and providing support to the Quality function in compliance assessments and training.</p><p><b>Job Description:</b></p><br>JOB CONTEXT The Quality officer is positioned in the Quality department reporting to the Quality Manager. The level of the role relates to place in the organisation and scope (being more administrative and working along protocols up to being the delegate for the Quality manager with significant seniority in specific Quality areas). The officer is an expert in Quality Management and Feed/Food Safety &amp; Quality with good communication and training skills. KEY ACCOUNTABILITIES The activities below are done autonomously or under close supervision of the quality manager (being the line manager) depending on the seniority of the position. The Quality manager is accountable. Quality Management o Ensure up to date quality management system (procedures and instructions) in line with Nutrace, relevant legislations, (certification) norms and/or customer demands. o Prepare yearly management review. o Maintain incident/crisis contact list. o Monitor status of quality plan, recommend actions when lagging and ensure follow up. o Provide training and education to employees on food and feed safety practices, including Good Manufacturing Practices (GMPs), Hazard Analysis and Critical Control Points (HACCP), and other relevant food safety programs. o Key user for one or more IT solutions used to manage the quality processes. o Participate in HACCP team. o Depute for Quality Manager Quality Performance o Perform ingredient and supplier assessments and keep corresponding documentation up to date. o Perform self-assessments to identify gaps with NBSF, Nutrace, Certification schemes and customer requirements and support closure of gaps. o Execute and/or coordinate internal and/or external audits and initiate and monitor progress of corrective actions in case of deviations. o Perform hygiene rounds and work with production on hygiene, QC controls and 5S. o Prepare quality performance reports, analyse results and advice on follow up. o Prepare and support customer, GIA, Nutrace and customer audits, and follow up of non-conformities and recommendations. o Assist with the development and implementation of sampling plans and analytical methods to ensure that products and raw materials are sampled and analyzed appropriately. o Lead or support T&amp;T tests and dummy recalls o Take admin role in case of incidents and crisis. o Investigate customer complaints and quality issues, working closely with other departments to identify root causes and implement corrective actions. o Participate in improvement projects. Quality Control and analytical services o Define the monitoring plans for incoming and manufactured goods and ensure correct execution. Support operations in in-process controls, in accordance with the organization guidelines and relevant standards and schemes. o Analyze QC and Quality data to identify trends and risks and develop and implement corrective and preventive actions as necessary. o Assure all analytical services are provided in time and with the required quality. Regulatory Affairs and Product Registrations (when in scope) o Support in maintenance of permits from the local authorities. o Support in development of product registration dossier (as producing OpCo or as selling OpCo – gathering all information, checking correctness. o Ensure changes in regulation are reviewed and necessary actions are taken. o Support or lead preparation and execution of inspections from authorities.<p><b>Our organisation:</b></p><br><p>Skretting is a global leader in providing innovative and sustainable nutritional solutions and services for the aquaculture industry. Skretting has production facilities in 18 countries on five continents to manufacture and deliver high quality feeds from hatching to harvest for more than 60 species. The total annual production volume of feed is close to 2.5 million tonnes. Our mission is Feeding the Future.</p><br><p><b>Equal Opportunity Employer:&nbsp;</b></p><br><p><span>Skretting is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Skretting is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.</span></p><br> </div>

<p><h4>Job description</h4> <p>Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.</p> <p>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p> <p>Handle guest complaints and find solutions, report any problems that take time to solve to his or her direct manager and follow up on the matter.</p> <p>Greet guests that will check in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p> <p>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions.</p> <p>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and send them to all of the department managers.</p> <p>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p> <p>Work in coordination with all departments and ensure the flow of necessary information.</p> <p>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p> <p>Ensure that requests for a babysitter, plane or coach/bus ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p> <p>Follow the VIP procedures and greet VIP guests and bid them farewell.</p> <p>Walk agency representatives and potential guests around the facility.</p> <p>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p> <p>Handle guest requests for the À la Carte restaurants and fill out a reservation form for each À la Carte restaurant and inform the F&B Department.</p> <p>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager or Supervisor about the atmosphere.</p> <p>Have detailed knowledge of all physical features of the facility as well as all activities and services offered at the facility.</p> <p>Support hotel sales. Is authorised to sell charged services.</p> <p>Take part in the Emergency Response Teams.</p> <p>Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail.</p> <p>Respond to guest inquiry forms and all written suggestions, complaints etc.</p> <p>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p> <p>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p> <p>Take part in training programmes and departmental internal communication meetings.</p> <p>Due to being in direct contact with guests, must always look clean, neat and fresh.</p> <p>Predict that all activities and purchased equipment and belongings may create disease for the environment. Join all activities which are organised to protect biological diversity and share the responsibilities. Share individual responsibilities in order to increase environmental knowledge and carry out necessary trainings. Provide minimum consumption of currently used items and equipment (paper, printed out etc.).</p> <p>Implement necessary warnings and departmental trainings in order to save energy inside the facility. Continue implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</p> <p>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead staff.</p> <p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <ul> <li>At least a vocational high school certificate or a related field or equivalent experience.</li> <li>Proven experience in the same role within the hotel industry.</li> <li>Knowledge of hotel operations, service standards and guest expectations.</li> <li>Effective communication and interpersonal abilities.</li> <li>Detail-oriented and capable of managing multiple tasks and priorities.</li> <li>Flexibility to adapt to a dynamic and fast-paced environment.</li> <li>Fluency in verbal and written English is essential.</li> <li>Additional Russian language is a must, Arabic will be an advantage.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Testing Specialist is responsible for the successful and cost-effective implementation of Amideast Testing programs: ETS: CMD, SAT, PROMETRIC and Miscellaneous tests effectively as per the set policies and procedures. S/he plays an active role in providing customer service and strong public relationship with institutions (schools, academies, universities, and corporates) and create public awareness of Amideast s testing services in the community. S/he will support registration, administration, training; contacting Proctors, Test Center Administrators (TCAs), Test Center Supervisors (TCSs), tracks documents and forms and update databases; complete reporting documentation; consistently ensure that that testing quality and security standards are met; and will actively interact with all stakeholders in a professional and positive manner and all associated logistics.</p><p>RESPONSIBILITIES</p><ul><li>Support testing department members in all projects &amp; tasks assigned</li><li>Perform actively in cross-functional projects teamwork tasks</li><li>Learn all testing product knowledge and act as testing resource for all projects</li><li>Handle testing unit duties (test registrations, back-office work &amp; results)</li><li>Comply with all procedures set forth by the various international test regulations &amp; client s agreement</li><li>Handles onsite &amp; offsite test administrations</li><li>Maintain excellent relationship with all stakeholders including schools, academies, universities, and corporates</li><li>Supervise Test Center Administrators (TCAs), Test Center Supervisors (TCSs ), and Proctors. Support in scheduling their assignments</li><li>Registers candidates for paper and pencil examinations and computer-based examinations by accurately collecting, entering, and verifying candidate information and payment information</li><li>Receive, verify test materials, and securely store them till test date</li><li>Handles all filling system &amp; maintain organized track for storage inventory</li><li>Score, and distribute test scores</li><li>Handle local registration, confirmation with test takers and candidate complaints courteously and promptly</li><li>Monitor the usage and expiration of voucher logs for local registration of international tests</li><li>Complete PROMETRIC certification and pass certification exam annually</li><li>Act as Prometric TCA when needed</li><li>Support in preparing accurate data for invoice, annual business plan, budget, etc</li><li>Respond promptly to testing inquiries and provide information about various testing programs to candidates</li><li>Acts as test day supervisor in Institutional TOEFL and TOEIC examinations for internal and external clients and takes all required security precautions according to set rules &amp; regulations to maintain test security</li><li>Work in remote proctoring project for TOEIC and TOEFL Exams. Handle 2 roles proctor and administrator</li><li>Schedule TOEIC public exams with ETS according to set deadlines and arrange and proctor test administrations.</li><li>Handle online shopping cart and ensure test takers are registered, rescheduled to proper exams, ensure refunds are processed, extract rosters for online registrations, update test policies</li><li>Submit a full report following any event or testing administration regarding policy violations and any issue that occur during the test administration</li><li>Distributes TOEFL, TOEIC and SAT score</li><li>Create additional score reports and mail them to institutions</li><li>Assist in the preparation and distribution of SAT scores</li><li>Coordinate none ETS paper-based exams, online exam activities, and arrange for test events including their staffing and work closely with the client to meet and exceed customer service levels and maintain test security and integrity</li><li>Complete departmental forms by thoroughly and accurately documenting information to provide quality service</li><li>Records and prepares accurate monthly statistics</li><li>Attend ETS &amp; Amideast H.Q meetings, training &amp; calls</li><li>Provide backup support for Testing Unit Representatives during peak hours, shifts and staff absence</li><li>Handle work tasks and responsibilities independently and with minimal supervision</li><li>Work closely with several internal departments &amp; grant</li><li>Handles all escalated calls in a professional and positive manner</li><li>Identify customer issues and concerns and respond where needed</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in any relevant field</li><li>Minimum of 3 - 7 years of work experience preferably in the field of Education/ administration</li><li>High language proficiency in both Arabic and English</li><li>Very good email writing skills</li><li>Very good speaking skills</li><li>Organised</li><li>Project management skills with precise attention to detail, planning, organizing, and ability to work under time pressure</li><li>Strong decision making and problem-solving skills</li><li>Ability to work independently and as part of a team</li><li>Ability to handle complaints and difficult situations</li><li>Must be available to work in afternoons/evenings and weekends, for the announced exam dates when requested and as needed. (Additional hours in afternoons to be compensated in other work days)</li><li>Integrity in keeping confidentiality is a must</li><li>Self-motivated</li><li>Able to maintain professional demeanor and appearance</li><li>Proficient use of Microsoft Outlook, Word, Excel, Power point</li><li>English TOEIC score of minimum 800.</li><li>Project Management certification.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <u>Job Description</u><p>Kraft Heinz is looking for Process Owner who will own results for safety, right the first time, compliance to plan, sanitation, labor cost, through put, yield, operating systems health, hard asset improvement and team improvement.&nbsp;</p><br><p><b>Job Responsibilities</b><br>•&nbsp;&nbsp; &nbsp;The employee will actively participate in annual planning, weekly PDCA meetings, DDS meetings and daily level 2 meetings.<br>•&nbsp;&nbsp; &nbsp; Coaches and develops their team by serving as leadership coach and resource. Spends floor time gathering information on operating system health information.<br>•&nbsp;&nbsp; &nbsp;Provides Management and leadership to deliver business results and operational improvements.<br>•&nbsp;&nbsp; &nbsp;Responsible for the day-to-day manufacturing needs for their assigned area<br>•&nbsp;&nbsp; &nbsp;Achieve safety, quality productivity, efficiency, customer service, cost, and employee engagement objectives through both individual and team contributions.<br>•&nbsp;&nbsp; &nbsp;Provides direction, leadership, development, and support to direct reports through empowerment, teamwork, on-the-job assignments, and continuous improvement projects and initiatives.<br>•&nbsp;&nbsp; &nbsp;Develops, implements, and promotes safety programs and safe work practices through involvement in plant safety team programs and initiatives.<br>•&nbsp;&nbsp; &nbsp;Promotes sound employee and labor relations within the department by developing and maintaining an effective organization with qualified personal.<br>•&nbsp;&nbsp; &nbsp;Develops, promotes, and supports continuous improvement and other cross functional initiatives.<br>•&nbsp;&nbsp; &nbsp;Owns and leads the implementation of the QRMP (Quality Risk Management Process) standard as outlined in the plant accountability list.<br>•&nbsp;&nbsp; &nbsp;Participates in team goal setting/implementation to insure we are low-cost high-quality producer.<br>•&nbsp;&nbsp; &nbsp;Strive to enhance the efficiency of the plant/department by submitting and implementing process improvements.<br>•&nbsp;&nbsp; &nbsp;Ensures the quality of our products and our workplace by following all procedures and guidelines.<br>•&nbsp;&nbsp; &nbsp;Stay in sync with all established GMP, HACCP guidelines, housekeeping responsibilities and QRMP operating procedures.<br>•&nbsp;&nbsp; &nbsp;Assists in the implementation of the QRMP program.<br>•&nbsp;&nbsp; &nbsp;Actively participates in team safety efforts to achieve/exceed plant goals.<br>•&nbsp;&nbsp; &nbsp;Leads areas of organizational change and accountability<br>•&nbsp;&nbsp; &nbsp;Mentors CI Lead and Maintenance Lead to identify improvements and apply problem solving techniques.<br>•&nbsp;&nbsp; &nbsp;Conduct annual plans for process improvement.<br>•&nbsp;&nbsp; &nbsp;Participates in Maintenance planning.<br>•&nbsp;&nbsp; &nbsp;Coordinate cleaning activities within the department and can conduct checks as needed.<br>•&nbsp;&nbsp; &nbsp;Involved in plant optimization.<br>•&nbsp;&nbsp; &nbsp;Provide /insure all explanation of all deviations in procedures and line process checks.<br>•&nbsp;&nbsp; &nbsp;Maintains knowledge on completing appropriate paperwork for all areas and conducting respective inventories.<br>•&nbsp;&nbsp; &nbsp;Maintain correct and accurate documentation for the payroll system.<br>•&nbsp;&nbsp; &nbsp;Take leadership in routine production problem solving.<br>•&nbsp;&nbsp; &nbsp;Coordinate period cleaning programs and monthly checks.<br>•&nbsp;&nbsp; &nbsp;Ensure employee coverage daily with each shift.<br>•&nbsp;&nbsp; &nbsp;Coach and develop direct reports.<br>•&nbsp;&nbsp; &nbsp;Can lead level 2 meetings, PDCA meetings and production meetings.<br>•&nbsp;&nbsp; &nbsp;Flexibility to adjust to shifts to work with employees from all shifts as required.<br>•&nbsp;&nbsp; &nbsp;Works overtime as vital.<br>•&nbsp;&nbsp; &nbsp;Performs other related duties as assigned.</p><br><p><b>Experience &amp; Required Skills</b></p><br><p>•&nbsp;&nbsp; &nbsp;Bachelor’s Degree in related field preferred” Engineering, food science”<br>•&nbsp;&nbsp; &nbsp;Must have leadership abilities, positive attitude, strong interpersonal and communication skills.<br>•&nbsp;&nbsp; &nbsp;Must understand the plant document control procedure.<br>•&nbsp;&nbsp; &nbsp;Must have an understating of the plant record control procedure.<br>•&nbsp;&nbsp; &nbsp;Must be able to demonstrate planning/organizational skills and behavior which will contribute to the overall team effectiveness.<br>•&nbsp;&nbsp; &nbsp;Must be able to work well within a team environment as well as work effectively with all associates.<br>•&nbsp;&nbsp; &nbsp;Capable of learning intermediate Microsoft Excel, Microsoft Power Point, Microsoft Word, Metrics, and ZPI skills<br>•&nbsp;&nbsp; &nbsp;Strong planning/organizational skills and communication skills<br>•&nbsp;&nbsp; &nbsp;Understanding of requirements and importance of documentation<br>•&nbsp;&nbsp; &nbsp;Can understand and write WIs, SOPs, OPLs</p><br><u>Location(s)</u>6 October Factory<p><b>Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority <span><span>Groups/Women/Veterans/Individuals</span></span> with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Purpose</b> Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities. Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums. Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness. Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review. Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes. Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders. Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction. Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations. Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements. Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance. Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence. Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence. How you ll help us make health happen: Deliver the agreed customer service experience through: Coaching, developing and leading a highly skilled team Managing absences to the agreed standard Dealing with any performance issues Complete regular 121s with all team members Managing team performance and ensuring the agreed service experience Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling Ensure that resources are managed in line with the workforce plan Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment Hold regular team meetings to ensure good quality two way communication Support recruitment as required Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style) Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying / removing any barriers that impacts the delivery of outstanding customer satisfaction Ensures high levels of employee engagement, measured through People Pulse (Glint Survey) scores. Understands, acts and shares survey results with the team, building relevant actions plans for improvement. Ensure there are high levels of team working and that the team is aligned and engaged with Bupa s purpose and goals Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function Responsible for discovering and implementing potential opportunities for improving the customer experience. Adherence to required regulatory guidelines and specifically FRA regulations Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global Ensure the team is following the complaints process and is resolving the cases satisfactorily and in accordance with FRA, FCA FSC and TCF principles or equivalent for other countries Responsible for discovering and implementing potential opportunities from the unhappy customers and other stakeholders for improving the customer experience. Role specific accountabilities This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities . Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks To represent and make decisions on behalf of the Chairman, Chief Executive, General Manager, Directors and Heads of Departments in the case of correspondence and escalated complaints from customers, providers, group secretaries and brokers Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes Identify operational Risks and implement mitigating controls, with appropriate risk escalation where necessary to ensure adherence to appropriate FRA and other regional regulatory requirements Review and contest (where appropriate) FRA decisions, and incorporate learning outcomes into process improvements, act as Bupa Global s focal point with the relevant regulators . To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa s values and best practice in complaint handling. Management of reporting in relation to complaints for the Regulators, Compliance and wider business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Key Skills</b> / Qualifications needed for this role: As this is a regulated role within BEI , the following skills are required : Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes. Strong performance management and mentoring capabilities. Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements. Proven experience in talent management, succession planning, coaching, and performance development. Experience in managing teams while fostering an inclusive and collaborative working environment. Experience leading organizational change, transformation initiatives, and the implementation of new operating models. Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs Relevant qualification in complaint handling environment or regulated role or related studies is preferred Experience producing management reports, dashboards, and performance metrics. Proficiency in identifying trends and recommending service improvements. strong Stakeholder and customer relationship management skills Strong decision-making, negotiation, and conflict-resolution abilities Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans. Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management. Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations. Ability to translate regulatory requirements into operational processes, controls, and team objectives.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job ID <br> <br> 36929 <br>Location <br> <br> Cairo, Egypt <br>Work Types <br> <br> Full Time <br>Categories <br> <br> Client Accounting<br><strong>We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.</strong><br><strong>About TMF Group</strong><br>TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group's teams in 120 offices. <br><strong>Discover the Role</strong><br>It is an area experiencing significant growth in TMF, thus providing an opportunity for great career development. <br><strong>Key Responsibilities</strong><br>* Position Summary <br> The Accounting &amp; Tax Senior Executive is responsible for managing and reviewing accounting, financial reporting, tax compliance, accounts payable, and regulatory support services for a portfolio of clients. The role requires strong technical knowledge, sound judgment, and the ability to independently handle complex client matters while ensuring compliance with local laws, tax regulations, and TMF quality standards. The Senior Executive is also expected to support junior team members, coordinate with internal and external stakeholders, and contribute to process improvement and client service excellence. * Key Responsibiliti es <br> Accounting &amp; Financial Reporting <br> * Manage and review monthly bookkeeping activities in accordance with local GAAP and applicable client reporting requirements. <br> * Review and validate financial transactions, including AR, AP, payments, receipts, fixed assets, depreciation, accruals, provisions, and prepayments. <br> * Prepare, review, and analyze monthly financial reports and reporting packages, including Balance Sheet, Income Statement, Trial Balance, General Ledger, Bank Reconciliation s, and client-specifi c management reports. <br> * Ensure accuracy, completeness, and timely delivery of financial reports in line with agreed service levels and internal quality standards. <br> * Lead coordination with auditors and support the preparation of annual statutory financial statements and audit requirements. <br> Tax Compliance <br> * Review and Lead the submission of the recurring tax filings, including VAT, Corporate Income Tax, Withholding Tax, salary tax, stamp tax, and other applicable tax declarations. <br> * Review tax computations and reconciliation s to ensure accuracy and compliance with local tax laws and deadlines. <br> * Guide on the required tax registrations and regulatory reporting requirements and other statutory submissions as applicable. <br> * Monitor filing deadlines, coordinate tax payments, and maintain proper evidence of submissions and settlements. <br> * Lead any tax inspections, tax audits, and authority inquiries for the clients to ensure preparing required reconciliation s, schedules, and supporting documentation and handle all communications with the tax inspectors. <br> Accounts Payable, Cash Management &amp; Controls <br> * Lead the process of reviewing supplier invoices and payment requests, and ensure approval workflows to ensure compliance with client policies and local requirements. <br> * Oversee payment processing through client banking platforms and maintain proper documentation and audit trails. <br> * Review bank reconciliation s, vendor reconciliation s, and payment records to identify and resolve discrepancies on a timely basis. <br> * Strengthen internal controls over payment cycles, cash management, and client authorization procedures. <br> Client Service, Advisory &amp; Stakeholder Management <br> * Act as a key point of contact for assigned clients on accounting and tax computation and regulatory requirements. <br> * Provide practical guidance to clients on local accounting and tax compliance requirements, escalating complex matters where required. <br> * Maintain strong client relationships by ensuring timely responses, proactive follow-up, and clear communication of risks, deadlines, and deliverables. <br> * Coordinate with internal teams, auditors, legal advisors, banks, tax authorities, and external consultants to support client deliverables. <br> * Keep clients and internal stakeholders informed of relevant regulatory, tax, and compliance updates. <br> * Serve as an effective technical point of contact for escalations and client dissatisfactio n matters. <br> Team Support &amp; Process Improvement <br> * Review work prepared by junior team members and provide technical guidance, coaching, and feedback as needed. <br> * Support workload planning, task p rioritization, and monitoring of deliverables for assigned clients. <br> * Identify process gaps, recommend improvements, and contribute to standardizatio n of accounting, tax, and reporting procedures. <br> * Ensure proper documentation, filing, and knowledge transfer in accordance with internal procedures and quality standards. <br> * Support the enhancement and automation of existing t <br><strong>Key Requirements</strong><br>* Bachelor's degree in Accounting, Finance, Commerce, or a related field. <br> * 8-12 years of relevant experience in accounting, financial reporting, bookkeeping, tax compliance, and client service. <br> * Strong knowledge of local accounting standards, tax regulations, statutory filing requirements, and regulatory compliance procedures. <br> * Deep understanding of VAT, corporate tax, withholding tax, payroll tax, e-invoicing, and tax inspection procedures. <br> * Advanced Excel skills and strong analytical, r econciliation, and problem-solvin g capabilities. <br> * Strong communication skills with the ability to manage client relationships and coordinate with multiple stakeholders. <br> * Ability to manage multiple clients, prioritize tasks, meet deadlines, and work effectively under pressure. <br> * Experience in professional services, outsourcing, or multinational environments is preferred. <br> * Professional certification or progress toward certification such as CPA, ACCA, CMA, or equivalent is an advantage. <br><strong>What's in it for you?</strong><br>Pathways for career development<br>• Work with colleagues and clients around the world on interesting and challenging work.<br>• We provide internal career opportunities, so you can take your career further within TMF.<br>• Continuous development is supported through global learning opportunities from the TMF Business Academy. <br> Making an impact<br>• You'll be helping us to make the world a simpler place to do business for our clients.<br>• Through our corporate social responsibility program, you'll also be making a difference in the communities where we work. <br> A supportive environment<br>• Strong feedback culture to help build an engaging workplace. <br> Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best. <br><strong>We're looking forward to getting to know you!</strong><br> </div>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The role of the Customer Services Assistant in Smaland involves providing excellent customer service by managing the play facility adhering to entry policies and child care SOPs. This position requires a professional and friendly approach to ensure a positive experience for both children and their guardians. Successful performance involves guaranteeing child safety, addressing customer inquiries, and representing the IKEA brand at a high level, maintaining standards within the store.</p> <h4>What you will do</h4> <ul> <li>Greet and welcome mothers/guardians with their children on arrival at Smaland.</li> <li>Explain the Smaland admission policy in a friendly and professional manner.</li> <li>Entertain children with agreed activities based on the Commercial Calendar.</li> <li>Ensure the child's safety is the main priority while they are in Smaland.</li> <li>Make announcements and page the customers (parents) if there is an issue with the children in the playroom area.</li> <li>Handle routine customer complaints promptly and courteously.</li> <li>Provide a safe environment for children within the area.</li> <li>Be ready to rotate and work at the Information desk to greet customers and address all incoming inquiries.</li> </ul> <p><strong>Operational</strong></p> <ul> <li>Ensure all system and emergency procedures are adhered to as per policy/procedure.</li> <li>Brief the Duty Manager on complaints that require management assistance.</li> <li>Ensure all emergency procedures are adhered to.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Child care expertise.</li> <li>Analytical skills.</li> <li>Effective communication.</li> <li>Problem solving.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>High school diploma.</li> <li>Local qualification in Child Care as per relevant country standards.</li> <li>First Aid qualification.</li> <li>Minimum of 2 years of experience in a similar role.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Founded in 2000 in Antalya by award-winning Turkish entrepreneur&nbsp;<strong>Fettah Tamince</strong>, who desired to create cities within cities.</p><br><p>Encapsulating traditional Turkish hospitality, where each Rixos destination is a rich living space where guests and residents can find everything they need, always in carefree atmosphere.</p><br><p>In 2017 Rixos Hotels announces a strategic partnership with Accor Hotels, and in 2022 Rixos becomes part of Ennismore’s “Immersive Resorts” and becomes the backbones of “All Inclusive Collection”.</p><br><p><strong>Brand Network:</strong></p><br><p>Currently 35 hotels (13,000+ rooms) operating and more than 20 hotels (12,000+ rooms) in the pipeline.</p><br><p>With a global presence, Rixos Hotels &amp; Resorts are renowned for providing guests of all ages and interests with the&nbsp;<strong>ultimate all-inclusive experience</strong>.</p><br><p>With&nbsp;<strong>all-inclusive, all-exclusive</strong>&nbsp;<strong>programming</strong>&nbsp;and&nbsp;<strong>services</strong>, we cater for every member of the&nbsp;<strong>family and we are always where our guests want us to be!</strong></p><br><p><strong>What is special about Rixos Service?</strong></p><br><p>A culture of noticing the little things and knowing that the little things have always been the big things!</p><br><p>Are you ready to join our amazing multicultural environment, work in real luxury hotels with ongoing career growth and development opportunities, as well as the most competitive salary and benefits?</p><br><p><em>Apply now, join Rixos and make a difference in others’ life!</em></p><br><br>Job Description<br><br><ol><li>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.</li><li>Compiles and distributes list of anticipated services and amenities to relevant departments.</li><li>Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.</li><li>Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.</li><li>Follows up with guests to ensure their requests or problems have been met to their satisfaction.</li><li>Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.</li><li>Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Writes down any comments, requests, suggestions and complaints received from guests during the day.</li><li>Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers.</li><li>Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.</li><li>Works in coordination with all departments and ensures the flow of necessary information.</li><li>Follows the VIP procedures and greets VIP guests and bid them farewell.</li><li>Walks agency representatives and potential guests around the facility.</li><li>Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.</li><li>Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.</li><li>Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail.</li><li>Responds to guest inquiry forms and all written suggestions, complaints etc.</li><li>Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>Carries out all responsibilities related to the quality management systems implemented at the facilities.</li><li>Carries out all other duties assigned by managers and hotel management not specified in the job description.</li></ol><br>Qualifications<br><br><ul><li><strong>Education: </strong>At least High School Degree.</li><li><strong>Experience: </strong>At least 4 years of experience in the industry.</li><li><strong>Foreign Language: </strong>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li><strong>Courses and Training: </strong>Prior attendance in seminars and trainings related to the job.</li><li><strong>Computer Literacy: </strong>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li><strong>Skills: </strong>Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul><br>Additional Information<br><br><p><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.</p> <p>Compiles and distributes list of anticipated services and amenities to relevant departments.</p> <p>Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.</p> <p>Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.</p> <p>Follows up with guests to ensure their requests or problems have been met to their satisfaction.</p> <p>Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.</p> <p>Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>Writes down any comments, requests, suggestions and complaints received from guests during the day.</p> <p>Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and emails them to all of the department managers.</p> <p>Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.</p> <p>Works in coordination with all departments and ensures the flow of necessary information.</p> <p>Follows the VIP procedures and greets VIP guests and bids them farewell.</p> <p>Walks agency representatives and potential guests around the facility.</p> <p>Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.</p> <p>Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.</p> <p>Keeps any items that guests lose in the facility or forget in their room when checking out. Delivers any lost and found to guests still at the hotel or sends them by mail.</p> <p>Responds to guest inquiry forms and all written suggestions, complaints etc.</p> <p>Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, calls a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.</p> <p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which are organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>To implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</p> <p>Carries out all responsibilities related to the quality management systems implemented at the facilities.</p> <p>Carries out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> At least a bachelor’s degree.</p> <p><strong>Experience:</strong> At least 4 years of experience in the industry.</p> <p><strong>Foreign language:</strong> Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p> <p><strong>Courses and training:</strong> Prior attendance in seminars and trainings related to the job.</p> <p><strong>Computer literacy:</strong> MS Office applications, Front Office programs (Fidelio, Opera etc.).</p> <p><strong>Skills:</strong> Is familiar with guest profiles based on experience.</p> <p>Instructs colleagues that are less experienced on how to address guests.</p> <p>Expected to use complex devices and equipment related to the job.</p> <p>Expected to possess technical knowledge about the methods, techniques and processes related to the job and perform jobs that require experience in the field.</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In one or two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>About the job</h4> <p>We are looking for a proactive and experienced team lead / senior primary design engineer to join our high-performing team. In this leadership role, you will be responsible for leading the design and engineering of high-voltage substations, ensuring technical excellence across primary electrical systems throughout all project phases.</p> <p>You will lead project activities, coordinate with multidisciplinary teams, provide technical guidance to engineers, and ensure the successful delivery of high-quality engineering solutions in transmission and distribution (T&D) projects while maintaining compliance with international standards and client requirements.</p> <h4>Key responsibilities / deliverables</h4> <ul> <li>Lead the design and engineering of LV/MV/HV/EHV substations from conceptual and detailed design through to IFC (Issued for Construction) stage.</li> <li>Develop, review, and approve primary engineering deliverables including general arrangement (GA) drawings, equipment layouts, sections and elevations, busbar layouts, grounding and lightning protection layouts, cable trench layouts, conduit layouts, and bill of materials (BOM).</li> <li>Perform and validate engineering calculations including electrical clearances, busbar sizing, conductor sizing, equipment loading, grounding system calculations, lightning protection studies, and cable sizing.</li> <li>Ensure compliance with applicable international and regional standards such as IEC, IEEE, NEC, SASO, SEC, and client specifications.</li> <li>Coordinate multidisciplinary interfaces with protection & control, civil, structural, mechanical, telecommunications, and construction engineering teams.</li> <li>Review and approve vendor documentation, equipment drawings, technical submittals, and material specifications to ensure alignment with project requirements.</li> <li>Provide technical leadership and engineering support during procurement, installation, testing, commissioning, and project close-out phases.</li> <li>Lead technical discussions with clients, consultants, vendors, and utility representatives throughout project execution.</li> <li>Mentor, coach, and support junior engineers while promoting engineering best practices, quality standards, and continuous improvement.</li> </ul> <h4>Qualifications and experience</h4> <ul> <li>Bachelor's degree in electrical engineering, preferably with a specialization in power systems or high voltage engineering.</li> <li>Minimum of 7 years of progressive experience in T&D projects, with a strong background in primary substation design and demonstrated leadership experience.</li> <li>Proven expertise in the design of AIS and GIS substations across LV/MV/HV/EHV voltage levels.</li> <li>Strong knowledge of primary equipment including power transformers, circuit breakers, disconnectors, earthing switches, instrument transformers (CTs & VTs), surge arresters, busbars, insulators, capacitor banks, reactors, and associated equipment.</li> <li>Solid knowledge of applicable standards (IEC, IEEE, BS) and familiarity with regional regulations (e.g., Saudi standards).</li> <li>Strong analytical and problem-solving capabilities with the ability to manage and resolve complex technical challenges independently.</li> <li>Excellent communication and interpersonal skills, with experience leading engineering teams and interfacing with clients, contractors, vendors, and internal stakeholders.</li> <li>Results-oriented mindset and a commitment to delivering excellence in engineering and project execution.</li> </ul> <h4>Language proficiency requirements</h4> <p>Proficiency in English (spoken and written) is required.</p> <h4>Knowledge and functional competencies</h4> <ul> <li>Strong knowledge of primary substation engineering principles, equipment specifications, engineering calculations, and design optimization techniques.</li> <li>Familiarity with international utility standards, project execution methodologies, and engineering quality management systems.</li> <li>Excellent analytical, problem-solving, and decision-making skills.</li> <li>Ability to work under pressure, manage multiple projects, prioritize competing tasks, and meet project deadlines.</li> <li>Strong communication, leadership, and teamwork skills to effectively collaborate with multidisciplinary teams and stakeholders.</li> </ul> <h4>Why join DAR Engineering?</h4> <p>At DAR Engineering, we believe that great projects are delivered by exceptional people. That's why we are committed to creating an environment where talent thrives, ideas are valued, and careers grow.</p> <p><strong>Competitive rewards & benefits</strong><br> Enjoy an attractive compensation package, comprehensive benefits, and recognition that reflects your expertise and contributions.</p> <p><strong>Continuous learning & career growth</strong><br> We invest in your future through professional development programs, hands-on project exposure, mentorship opportunities, and clear career progression pathways.</p> <p><strong>Collaborative & diverse workplace</strong><br> Work alongside highly skilled professionals from diverse backgrounds, cultures, and disciplines, united by a shared commitment to excellence and innovation.</p> <p><strong>Positive culture & inspiring environment</strong><br> Be part of a dynamic workplace where teamwork, respect, and positive energy drive success, and where every employee contributes to shaping our future.</p> <h4>About DAR Engineering</h4> <p>DAR Engineering is a premier multidisciplinary consultancy delivering world-class solutions in architecture, engineering, design, project management, construction management, and planning services. With a strong presence across diverse sectors, we partner with governments, international organizations, and leading private-sector clients to transform ambitious visions into successful realities.</p> <p>Driven by innovation, technical excellence, and a commitment to sustainable development, our teams combine global expertise with local insight to create impactful projects that shape communities and improve lives.</p> <h4>Equal opportunity commitment</h4> <p>DAR Engineering is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are respected, valued, and empowered to succeed. Employment decisions are based on qualifications, merits, and business needs.</p> <p>We appreciate your interest in joining DAR Engineering. While only shortlisted candidates will be contacted, we encourage you to stay connected and explore future opportunities with us as we continue building a better future together.</p></p><p></p>

Job Description: UK University Admission Counsellor Department Student Recruitment & Admissions<br>Reports ToAdmissions Manager<br>Location Office-Based<br>Employment Type Full-Time<br>Position Summary The UK University Admission Counsellor is responsible for providing professional guidance and end-to-end admission support to prospective international students wishing to study in the United Kingdom. The role involves student counselling, course and university selection, application processing, documentation, visa guidance, scholarship advice, and relationship management while ensuring compliance with university and UK immigration requirements. The successful candidate will possess excellent communication skills, strong knowledge of UK higher education, and a proven ability to convert enquiries into successful student enrolments while maintaining the highest standards of customer service and compliance.<br>Key Responsibilities Student Counselling Provide professional counselling to prospective students regarding UK higher education opportunities. Conduct detailed needs assessments based on students' academic background, career aspirations, financial capability, and English language proficiency. Recommend suitable universities, courses, and study pathways. Advise students on Foundation, International Year One, Undergraduate, Top-up, Pre-Masters, Master's, MBA, MRes, DBA and PhD programmes. Deliver high-quality counselling both face-to-face and through online platforms. Student Recruitment Convert enquiries into qualified applications. Achieve individual monthly, quarterly and annual recruitment targets. Manage the complete student recruitment lifecycle. Build long-term relationships with prospective students and parents. Conduct regular follow-up through telephone, Whats App, email, SMS and CRM systems. Generate referrals from existing students. University Admissions Process applications accurately through university portals and internal CRM systems. Verify academic qualifications and supporting documents. Ensure applications meet university entry requirements. Monitor application progress until final decision. Liaise with university admissions teams for application updates. Handle offer letters, CAS documentation and enrolment requirements. Documentation & Compliance Review academic transcripts, certificates and English language results. Verify passports and identity documents. Ensure all documentation is genuine and complete. Maintain compliance with UKVI regulations and university policies. Escalate any suspected fraudulent documentation immediately. Maintain complete audit records within the CRM. Visa Guidance Explain the UK Student Visa application process. Guide students on financial documentation requirements. Assist students in preparing visa application documentation. Provide pre-departure briefings. Support students until visa decision and enrolment. Customer Service Deliver outstanding student experience throughout the admission journey. Respond to enquiries promptly. Maintain regular communication with applicants. Resolve student concerns professionally. Ensure high levels of student satisfaction. CRM & Administration Maintain accurate student records. Update CRM after every interaction. Record counselling notes and follow-up actions. Generate reports on enquiries, applications, offers, CAS and enrolments. Maintain confidentiality of student information. Sales & Business Development Participate in education fairs, webinars, school visits and recruitment events. Support digital marketing campaigns by following up generated leads. Work closely with marketing teams to improve lead conversion. Build relationships with schools, colleges and referral partners. Promote scholarships and promotional campaigns. Team Collaboration Work closely with Compliance, Admissions, Marketing, Visa and Operations teams. Share best practices across the organisation. Support colleagues during peak recruitment periods. Participate in staff training and professional development. Key Performance Indicators (KPIs) The UK University Admission Counsellor will typically be measured against:Monthly enquiry target Student counselling sessions completed Application submissions Offer letter conversions CAS conversion rate Deposit conversion rate Visa success rate Enrolment conversion rate Revenue generated Student satisfaction CRM compliance Response time to enquiries Documentation accuracy Quality assurance compliance Essential Qualifications Bachelor's degree from a recognised university. A Master's degree is desirable. Minimum 2 years' experience in international student recruitment or UK university admissions. Experience with UK universities is highly desirable. Knowledge of UKVI regulations and student visa processes. Experience using CRM systems. Excellent written and spoken English. Strong interpersonal and communication skills. Technical Skills CRM systems (Hub Spot, Salesforce, Zoho or equivalent) Microsoft Office Suite Google Workspace University application portals CAS processing systems Document verification Whats App Business Zoom, Microsoft Teams and Google Meet Email management systems Personal Competencies Excellent communication and counselling skills Customer-focused mindset Strong sales and negotiation abilities Problem-solving capability Attention to detail High ethical standards Organised and able to prioritise workload Ability to work under pressure Target-driven attitude Positive and professional approach Team player with excellent interpersonal skills Desirable Experience Experience working with UK universities or education consultancies. Knowledge of scholarship opportunities and UK higher education funding. Experience in multicultural environments. Understanding of international education markets. Experience handling large student recruitment volumes. Career Progression A successful UK University Admission Counsellor may progress to:Senior Admission Counsellor Team Leader – Admissions Admissions Manager Country Admissions Manager Regional Recruitment Manager Head of Admissions Country Manager Director of Student Recruitment Working Environment The role requires working in a fast-paced, target-driven international education environment with regular interaction with students, parents, universities, embassy representatives and internal stakeholders. During peak admission periods, flexibility in working hours may be required to support application deadlines and student recruitment objectives.

<p><h4>Description</h4> <p>DAR Engineering, a leading design and engineering consulting organization in Saudi Arabia engaged in power generation, electrical transmission and distribution, health care, and high-rise buildings.</p> <h4>About the job</h4> <p>We are looking for a proactive and experienced team lead / senior primary design engineer to join our high-performing team. In this leadership role, you will be responsible for leading the design and engineering of high-voltage substations, ensuring technical excellence across primary electrical systems throughout all project phases.</p> <p>You will lead project activities, coordinate with multidisciplinary teams, provide technical guidance to engineers, and ensure the successful delivery of high-quality engineering solutions in transmission and distribution (T&D) projects while maintaining compliance with international standards and client requirements.</p> <h4>Key responsibilities / deliverables</h4> <ul> <li>Lead the design and engineering of LV/MV/HV/EHV substations from conceptual and detailed design through to IFC (Issued for Construction) stage.</li> <li>Develop, review, and approve primary engineering deliverables including general arrangement (GA) drawings, equipment layouts, sections and elevations, busbar layouts, grounding and lightning protection layouts, cable trench layouts, conduit layouts, and bill of materials (BOM).</li> <li>Perform and validate engineering calculations including electrical clearances, busbar sizing, conductor sizing, equipment loading, grounding system calculations, lightning protection studies, and cable sizing.</li> <li>Ensure compliance with applicable international and regional standards such as IEC, IEEE, NEC, SASO, SEC, and client specifications.</li> <li>Coordinate multidisciplinary interfaces with protection and control, civil, structural, mechanical, telecommunications, and construction engineering teams.</li> <li>Review and approve vendor documentation, equipment drawings, technical submittals, and material specifications to ensure alignment with project requirements.</li> <li>Provide technical leadership and engineering support during procurement, installation, testing, commissioning, and project close-out phases.</li> <li>Lead technical discussions with clients, consultants, vendors, and utility representatives throughout project execution.</li> <li>Mentor, coach, and support junior engineers while promoting engineering best practices, quality standards, and continuous improvement.</li> </ul> <h4>Qualifications and experience</h4> <ul> <li>Bachelor's degree in electrical engineering, preferably with a specialization in power systems or high voltage engineering.</li> <li>Minimum of 7 years of progressive experience in T&D projects, with a strong background in primary substation design and demonstrated leadership experience.</li> <li>Proven expertise in the design of AIS and GIS substations across LV/MV/HV/EHV voltage levels.</li> <li>Strong knowledge of primary equipment including power transformers, circuit breakers, disconnectors, earthing switches, instrument transformers (CTs and VTs), surge arresters, busbars, insulators, capacitor banks, reactors, and associated equipment.</li> <li>Solid knowledge of applicable standards (IEC, IEEE, BS) and familiarity with regional regulations (e.g., Saudi standards).</li> <li>Strong analytical and problem-solving capabilities with the ability to manage and resolve complex technical challenges independently.</li> <li>Excellent communication and interpersonal skills, with experience leading engineering teams and interfacing with clients, contractors, vendors, and internal stakeholders.</li> <li>Results-oriented mindset and a commitment to delivering excellence in engineering and project execution.</li> </ul> <h4>Language proficiency requirements</h4> <p>Proficiency in English (spoken and written) is required.</p> <h4>Knowledge and functional competencies</h4> <ul> <li>Strong knowledge of primary substation engineering principles, equipment specifications, engineering calculations, and design optimization techniques.</li> <li>Familiarity with international utility standards, project execution methodologies, and engineering quality management systems.</li> <li>Excellent analytical, problem-solving, and decision-making skills.</li> <li>Ability to work under pressure, manage multiple projects, prioritize competing tasks, and meet project deadlines.</li> <li>Strong communication, leadership, and teamwork skills to effectively collaborate with multidisciplinary teams and stakeholders.</li> </ul> <h4>Why join DAR Engineering?</h4> <p>At DAR Engineering, we believe that great projects are delivered by exceptional people. That's why we are committed to creating an environment where talent thrives, ideas are valued, and careers grow.</p> <p><strong>Competitive rewards and benefits</strong><br> Enjoy an attractive compensation package, comprehensive benefits, and recognition that reflects your expertise and contributions.</p> <p><strong>Continuous learning and career growth</strong><br> We invest in your future through professional development programs, hands-on project exposure, mentorship opportunities, and clear career progression pathways.</p> <p><strong>Collaborative and diverse workplace</strong><br> Work alongside highly skilled professionals from diverse backgrounds, cultures, and disciplines, united by a shared commitment to excellence and innovation.</p> <p><strong>Positive culture and inspiring environment</strong><br> Be part of a dynamic workplace where teamwork, respect, and positive energy drive success, and where every employee contributes to shaping our future.</p> <h4>About DAR Engineering</h4> <p>DAR Engineering is a premier multidisciplinary consultancy delivering world-class solutions in architecture, engineering, design, project management, construction management, and planning services. With a strong presence across diverse sectors, we partner with governments, international organizations, and leading private-sector clients to transform ambitious visions into successful realities.</p> <p>Driven by innovation, technical excellence, and a commitment to sustainable development, our teams combine global expertise with local insight to create impactful projects that shape communities and improve lives.</p> <h4>Equal opportunity commitment</h4> <p>DAR Engineering is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are respected, valued, and empowered to succeed. Employment decisions are based on qualifications, merits, and business needs.</p> <p>We appreciate your interest in joining DAR Engineering. While only shortlisted candidates will be contacted, we encourage you to stay connected and explore future opportunities with us as we continue building a better future together.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><p><b><u>Job Purpose</u></b></p><br><br><p>The Jobholder is responsible for overall management of the MEA supplier base of specific categories. He/she will be ensuring excellent execution of the Global / Regional Category strategy and lead the COGs programs regionally.&nbsp;The job holder will handle the day-to-day management of his/her materials supply base including supplier performance.&nbsp; He/she is responsible for ensuring that materials for the factories are delivered as per the established KPIs by the relevant internal stakeholders.</p><br><br><p><b><u>Key Responsibilities</u></b></p><br><br><p><b>Maximize value for money</b></p><br><p>o&nbsp;&nbsp; Gain alignment on the category strategy with regional stakeholders and drive actions to implement strategy and deliver against cost saving activities.</p><br><p>o&nbsp;&nbsp; Lead the development and execution of Cost of Goods Sold (COGS) initiatives and specification changes in coordination with the relevant stakeholders.</p><br><p>o&nbsp;&nbsp; Own Resilience program in MEA in collaboration with SQA &amp; R&amp;D driving dual sourcing target, Non- bespoke target, as well as RMS VL in MEA under RMS deliverables.</p><br><p>o&nbsp;&nbsp; Participate in building the annual operating plan for the region and Ensure that the global/regional sourcing manager operating plan input is executed within the region.</p><br><p>o&nbsp;&nbsp; Ensure contractual allocation made by the sourcing manager.</p><br><p>o&nbsp;&nbsp; Negotiate and challenge supplier's quality, price (where appropriate, non-regional/global category materials), service, lead times, minimum order quantities &amp; payment terms in order to get the best value for every dollar spent.</p><br><p>o&nbsp;&nbsp; Provide categories regional management for PPV.</p><br><p>o&nbsp;&nbsp; Provide the necessary support to MEA sites planning and logistics in ensuring supply continuity.</p><br><p>o&nbsp;&nbsp; Provide regional expertise and market intelligence for the Regional category teams.</p><br><p>o&nbsp;&nbsp; Provide Commercial leadership for new supplier introductions and approvals.</p><br><p>o&nbsp;&nbsp; Manage and provide input to the Strategic Sourcing on overall primes’ suppliers’ performance (quality and service).</p><br><p>o&nbsp;&nbsp; Provide the Commercial support to the activity management work streams.</p><br><p>o&nbsp;&nbsp; Provide Commercial leadership to help resolve supplier issues and non-conformance when site logistics are unable to.</p><br><p>o&nbsp;&nbsp; Accountable for new supplier and specification introduction/changes including supplier screening, selection and follow up on validation with Supplier Quality Assurance (SQA) and R&amp;D</p><br><p><b>Optimize and protect the supply chain</b></p><br><p>o&nbsp;&nbsp; Contribute to World-class management of Working Capital through Day Raws and Packs Outstanding (DRPO) initiatives (e.g. stock reductions)</p><br><p>o&nbsp;&nbsp; Provide local/regional management of Purchase Price Variance (PPV) and buying performance metrics</p><br><p>o&nbsp;&nbsp; Manage the contracting process including request for quotation (RFQs) &amp; tenders (where appropriate, non-regional/global category materials) and contract creation &amp; PO issuance (samples) in line with the Mars policies and procedures.</p><br><p>o&nbsp;&nbsp; Manage Mars Intellectual Property with the support of the regional IP Commercial representatives, using the appropriate Confidentiality agreements and supply contracts in order to ensure Mars is protected. Ensure timely renewal of such agreements</p><br><p><b>Ensure responsible and continuous supply</b></p><br><p>o&nbsp;&nbsp; Provide necessary support to sites planning and logistics in ensuring supply continuity, managing stocks and pipelines.</p><br><p>o&nbsp;&nbsp; Ensure zero run-outs due to materials availability</p><br><p>o&nbsp;&nbsp; Accountable to ensure that supplier performance reviews are conducted bi-annually in coordination with SQA.</p><br><p>o&nbsp;&nbsp; Support SQA in developing supplier performance scorecards and provide commercial leadership for the proactive measurement of supplier performance (Supplier compliance scorecards)</p><br><p>o&nbsp;&nbsp; Provide input to the sourcing manager on overall supplier performance.</p><br><p>o&nbsp;&nbsp; Ensures that Continuous Improvement plans are in place and followed through with major suppliers.</p><br><p>o&nbsp;&nbsp; Manage &amp; develop day to day relationship with suppliers and Provide commercial leadership to resolve disputes, supplier issues and non-conformance when site logistics and planning /SQA are unable to during the contractual period.</p><br><p>o&nbsp;&nbsp; Support SQA/Site Logistics and planning to ensure raw suppliers commit to resolving all reported non-conformances (quality or service)</p><br><p>o&nbsp;&nbsp; Provide information on volume forecast to global sourcing managers</p><br><p>o&nbsp;&nbsp; Monitor commodity trends periodically and provide local expertise and market intelligence for the Global category teams in order to anticipate future risks/opportunities</p><br><p>o&nbsp;&nbsp; Lead new supplier and specification introduction/changes including supplier screening, selection and follow up on validation with SQA and R&amp;D</p><br><p>o&nbsp;&nbsp; Responsible, in alignment with SQA, to ensure that specifications are industry appropriate and can be efficiently delivered by potential suppliers</p><br><p>o&nbsp;&nbsp; provide support to sustainability initiatives (local/regional/global) to ensure compliance to targets in relation to raw materials</p><br><p>o&nbsp;&nbsp; Interact with R&amp;D and ATG as needed in order to support the introduction of new raw materials &amp;packaging materials</p><br><p>o&nbsp;&nbsp; Work closely with internal stakeholders &amp; SQA in order to minimize the risks on the factory by developing backups for all raw materials</p><br><p>o&nbsp;&nbsp; Work closely with SQA in order to drive the local supplier development programs</p><br><p>o&nbsp;&nbsp; Work closely with internal stakeholders &amp; suppliers to ensure the right specifications are purchased</p><br><p>o&nbsp;&nbsp; Ensure successful execution MEA packaging strategies for Paper, Flexibles and Rigids to ensure we have a long-term supply base.</p><br><p>o&nbsp;&nbsp; Implement Simply Brilliant initiatives for MEA to pilot all initiatives with the global lead.</p><br><p><b>Leverage External Capabilities</b></p><br><p>o&nbsp;&nbsp; Provide local expertise and market intelligence for the global category teams</p><br><p>o&nbsp;&nbsp; Provide Commercial leadership for new supplier introductions and approvals</p><br><p>o&nbsp;&nbsp; Support other functions in organizing supplier days</p><br><p>o&nbsp;&nbsp; Attend external forums and maintain market knowledge on new trends</p><br><br><p><b><u>Job Specifications/Qualifications</u></b></p><br><br><p>-&nbsp;Bachelor Degree</p><br><p>-&nbsp;3-5 years of procurement experience preferably in the Fast Moving Consumer Goods (FMCG) field</p><br><p>-&nbsp;Fluent in English</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>* Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction.</p><br><p>* Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p><br><p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter</p><br><p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p><br><p>* Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><br><p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p><br><p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p><br><p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p><br><p>* Work in coordination with all departments and ensure the flow of necessary information.</p><br><p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p><br><p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p><br><p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p><br><p>* Walk agency representatives and potential guests around the facility.</p><br><p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p><br><p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p><br><p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere.</p><br><p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p><br><p>* Support hotel sales. Is authorised to sell charged services.</p><br><p>* Take part in the Emergency Response Teams.</p><br><p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p><br><p>* Respond to guest inquiry forms and all written suggestions, complaints etc.</p><br><p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.</p><br><p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p><br><p>* Take part in training programmes and departmental internal communication meetings.</p><br><p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p><br><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><br><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><br><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><br><p>* Carry out all responsibilities related to the quality management and food safety Systems implemented at the facilities.</p><br><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br><br>Qualifications<br><br><p>Education: At least a high school or vocational diploma.</p><br><p>* Experience: At least 2 years of experience in the industry.</p><br><p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><br><p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p><br><p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><br><p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p><br> </div>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p> <p>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p> <p>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow up on the matter.</p> <p>Greet guests that will check in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p> <p>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p> <p>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and send them to all of the department managers.</p> <p>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization.</p> <p>Work in coordination with all departments and ensure the flow of necessary information.</p> <p>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p> <p>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p> <p>Follow the VIP procedures and greet VIP guests and bid them farewell.</p> <p>Walk agency representatives and potential guests around the facility.</p> <p>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p> <p>Handle guest requests for the à la carte restaurants and fill out a reservation form for each à la carte restaurant and inform the F&B Department.</p> <p>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p> <p>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p> <p>Support hotel sales. Is authorised to sell charged services.</p> <p>Take part in the Emergency Response Teams.</p> <p>Keep any items that guests lose in the facility or forget in their room when checking out.</p> <p>Deliver any lost and found to guests still at the hotel or send them by mail.</p> <p>Respond to guest inquiry forms and all written suggestions, complaints etc.</p> <p>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p> <p>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p> <p>Take part in training programs and departmental internal communication meetings.</p> <p>Due to being in direct contact with guests, must always look clean, neat and fresh.</p> <p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p> <p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> At least a high school diploma.</p> <p><strong>Experience:</strong> At least 2 years of experience in the industry.</p> <p><strong>Foreign language:</strong> Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p> <p><strong>Courses and training:</strong> Prior attendance in seminars and trainings related to the job.</p> <p><strong>Computer literacy:</strong> MS Office applications, Front Office programs (Fidelio, Opera etc.).</p> <p><strong>Skills:</strong> Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Closely deal with all requests, problems, and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li> <li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li> <li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow up on the matter.</li> <li>Greet guests that will check in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li> <li>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions, and problems, and find solutions to these.</li> <li>Write down any comments, requests, suggestions, and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</li> <li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and email them to all of the department managers.</li> <li>Identify the special days of guests such as birthdays, wedding anniversaries, etc., make the necessary organisation together with the related departments and monitor the organisation.</li> <li>Work in coordination with all departments and ensure the flow of necessary information.</li> <li>Take all special orders from guests such as birthday cakes, flowers, etc., inform the necessary departments and ensure that the order is delivered to the guest.</li> <li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication, etc. placed by guests are met as soon as possible.</li> <li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li> <li>Walk agency representatives and potential guests around the facility.</li> <li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li> <li>Handle guest requests for the à la carte restaurants and fill out a reservation form for each à la carte restaurant and inform the F&B Department.</li> <li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li> <li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li> <li>Support hotel sales. Is authorised to sell charged services.</li> <li>Take part in the Emergency Response Teams.</li> <li>Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail.</li> <li>Respond to guest inquiry forms and all written suggestions, complaints, etc.</li> <li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li> <li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li> <li>Take part in training programmes and departmental internal communication meetings.</li> <li>Due to being in direct contact with guests, must always look clean, neat, and fresh.</li> <li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out, etc.).</li> <li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li> <li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</li> <li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: At least a high school diploma.</li> <li>Experience: At least 2 years of experience in the industry.</li> <li>Foreign language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French, or Russian.</li> <li>Courses and training: Prior attendance in seminars and trainings related to the job.</li> <li>Computer literacy: MS Office applications, Front Office programmes (Fidelio, Opera, etc.).</li> <li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques, and processes related to the job. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <u>Job Description</u><p>Kraft Heinz is looking for a<b>Customer Logistics Executive</b>to join a high-performing team with direct external exposure, working alongside peers who are always striving to reach the next level. In this role, you will report to the<b>Customer Logistics Manager</b>and gain significant exposure to senior stakeholders.</p><br><p>The purpose of this role is to support critical operational topics within the Kraft Heinz partnership with key distributors. You will act as the main point of contact for problem-solving, data collection, and process improvement across the full operational chain. You will also play a key role in delivering topline and bottom-line targets for the region, including<b>gross sales value, net sales volume, and contribution margin</b>. This role requires strong analytical skills, excellent communication abilities, and a deep understanding of supply chain processes. The ideal candidate thrives in a fast-paced environment and brings a customer-centric mindset.</p><br><p><b>Responsibilities</b></p><br><ul><li>Meet Customer Logistics KPI scores and achieve service level targets</li><li>Deliver products in line with customer service targets to ensure high customer satisfaction</li><li>Manage the full order fulfillment cycle from order placement to delivery, while continuously identifying opportunities to improve efficiency and reduce cycle time</li><li>Monitor and coordinate distributor order cycle routines to ensure stock availability</li><li>Coordinate internally and with distributors to process and track orders, ensuring order accuracy, on-time delivery, and resolution of any order-related discrepancies</li><li>Address and resolve delivery and transportation challenges, acting as the main escalation point for logistics and delivery service quality issues</li><li>Collaborate with Logistics and customers to optimize ordering parameters such as MOQ and ordering frequency, with the aim of minimizing Cost to Serve and improving operational savings</li><li>Proactively support customers and the business by anticipating risks or expected changes throughout the order cycle</li><li>Oversee daily operations, including complaints and returns, in coordination with relevant stakeholders</li><li>Assess the performance of freight forwarders and agents in areas such as on-time delivery, collection, document accuracy, communication, service, availability, and escalation</li><li>Collaborate with local, regional, and global teams to create coordinated plans</li><li>Build and maintain strong relationships with a broad range of stakeholders, including external customers, external and internal suppliers/factories, the central logistics hub team, and internal commercial, supply chain, and finance teams</li></ul><p><b>Support in Demand Drivers and Data Visibility</b></p><br><ul><li>Maintain monthly tracking reports for shipment count and other KPIs</li><li>Collaborate with demand planners and provide market insights from the distributor sales team to support an accurate forecasting process</li><li>Contribute to the monthly S&amp;OP executive meeting, addressing issues or discrepancies as needed</li><li>Perform risk assessments by identifying, analyzing, and minimizing potential risks that could interrupt the supply chain, and develop effective mitigation plans</li><li>Identify and propose actions to manage slow-moving or obsolete stock in order to eliminate expiry risk and optimize inventory levels</li><li>Collaborate with demand planners and the commercial team to build the most accurate sales forecast</li><li>Ensure continuous improvement and sustainability to achieve the optimum level of forecast effectiveness</li><li>Take responsibility for effective stock and inventory management</li><li>Work with the demand planning team to analyze demand patterns, sales forecasts, and inventory data to determine optimal stock levels for each product, ensuring adequate stock cover while minimizing excess inventory</li><li>Connect interdepartmental information and data to support informed business decisions that balance cost, inventory, and business priorities while meeting customer needs and profitability goals</li></ul><p><b>Customer Excellence</b></p><br><ul><li>Establish and maintain positive relationships with customers</li><li>Provide prompt, efficient, and satisfactory responses to customer inquiries</li><li>Identify opportunities to improve the customer experience and provide feedback to relevant teams and departments</li><li>Analyze customer data to identify patterns and insights, and use this information to strengthen customer relationship management strategies</li><li>Work collaboratively with departments such as marketing, sales, logistics, and product development to refine the customer experience journey</li><li>Conduct customer segmentation and develop a customer service strategy for each segment</li><li>Execute Customer KHC Surveys with key strategic customers, analyze results, and implement action plans to close gaps and elevate service levels</li><li>Ensure regular customer meetings are scheduled, including annual top-level meetings, supported by joint dashboards that go beyond internal KPIs to measure service as experienced by the customer and improve customer perception</li><li>Drive joint projects with customers to enhance satisfaction and improve service levels</li><li>Ensure the effective development and documentation of Service Level Agreements with customers</li></ul><p><b>Commercials &amp; Contract Compliance</b></p><br><ul><li>Understand and comply with customer contracts, especially shipment requirements</li><li>Monitor cargo movement from tender phase through delivery in line with contractual agreements</li><li>Ensure adherence to financial regulations within the respective markets</li><li>Manage the end-to-end Letter of Credit (LC) process, including LC draft review, document preparation, coordination with customers for processing, and submission of documentation to the customer’s bank through to payment confirmation</li><li>Develop a strong understanding of international commercial terms</li><li>Ensure that all safety and logistics regulations are strictly followed</li><li>Perform management reporting activities as needed</li><li>Understand business needs across the supply chain</li><li>Act as the single point of contact and primary liaison between Kraft Heinz and the distributor, maintaining regular communication and promptly addressing inquiries, concerns, and escalations</li></ul><p><b>Process Improvement</b></p><br><ul><li>Lead value stream mapping exercises to identify process inefficiencies and resource waste, and implement corrective actions</li><li>Continuously evaluate and improve logistics processes, identifying opportunities for enhancement, automation, and efficiency gains to streamline operations and reduce cost</li><li>Establish and maintain effective governance and standard operating procedures (SOPs) that are current and properly authorized within the designated framework</li></ul><p><b>Experience &amp; Required Skills</b></p><br><ul><li>Bachelor’s degree in supply chain, Finance, or a related field</li><li>1 to 3 years of experience in operations, logistics, or analysis</li><li>Prior experience in an FMCG environment is important</li><li>Excellent analytical skills</li><li>Ability to proactively challenge and advise</li><li>Experience dealing with senior management</li><li>Strong interpersonal, influencing, and communication skills</li><li>Experience developing creative business solutions</li><li>Strong command of English, with the ability to understand and communicate clearly and effectively</li></ul><p><b>Competencies</b></p><br><ul><li>Work as a Team – Live the Power of We</li><li>Work as a Team – Energize Self and Others</li><li>Inspire Excellence – Simplify the Complex</li><li>Inspire Excellence – Move with Speed and Agility</li><li>Navigate Our Future – Define the Destination</li></ul><p><b>What We Offer</b></p><br><ul><li>An ambitious employer that wants the very best for you</li><li>A fast career track that few other companies can match</li><li>A competitive salary and excellent bonus structure above market level</li><li>A permanent contract, because we believe in making big bets on people</li><li>Plenty of room for innovative ideas — if you have a great idea, we want to hear it and help bring it to life</li></ul><u>Location(s)</u>El Tagamoa El Khames Commercial Office<p><b>Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority <span><span>Groups/Women/Veterans/Individuals</span></span> with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p><br> </div>

ABOUT ABDUL LATIF JAMEEL<br>Abdul Latif Jameel… a place to realize your potential. Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including, Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945 Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br>About The Role<br>Provide senior change leadership for the end-to-end SAP Success Factors program, ensuring employees, managers, HR, payroll, IT, security, and business leaders understand, adopt, and sustain new processes, roles, data responsibilities, and digital ways of working. The role will convert program outcomes into an evidence-based ADKAR change plan and lead its execution across rollout waves. The initial priority is Italy, Poland, and the United Kingdom, followed by Algeria, Spain, China, and Japan. The consultant will report to the Program Manager and partner closely with functional, integration, data, payroll, testing, training, communications, country, legal/privacy, and support teams.<br>KEY ACCOUNTABILITIES<br>• Develop and own the integrated change-management and adoption strategy aligned with program outcomes, SAP Activate, delivery releases, country plans, deployment waves, and business benefits.• Lead change-impact and readiness assessments covering processes, roles, organization, policy, controls, data ownership, security/RBP, manager and employee experience, integrations, payroll, reporting, and support model.• Build and maintain stakeholder maps, influence assessments, sponsorship plans, engagement roadmaps, change personas, country segmentation, and a credible change-agent/champion network.• Coach the Program Manager, executive sponsors, HR leadership, country leaders, Product Owners, workstream leads, and people managers on visible sponsorship, role-modeling, resistance management, and reinforcement.• Own the program communications strategy and calendar, ensuring messages are audience-specific, timely, consistent, locally appropriate, translated where required, and linked to clear calls to action.• Lead the learning and capability strategy, including training-needs analysis, curricula, role-based journeys, materials, train-the-trainer, delivery logistics, attendance, knowledge checks, and post-training reinforcement.• Integrate change activities into release, sprint, testing, cutover, and hypercare plans; ensure business readiness and adoption risks inform go/no-go decisions and stabilization priorities.• Establish adoption analytics and reporting, diagnose weak adoption or resistance, agree targeted interventions, and track benefits and behavioral sustainment after go-live.• Manage the change workstream plan, team, budget, vendors, deliverables, RAID, dependencies, decisions, quality, reporting, and escalation within delegated authority.• Ensure change deliverables, approvals, evidence, lessons learned, local adaptations, operating procedures, and handover materials are complete and audit-ready.<br>Geographic Scope<br>Phase 1 — priority: Italy, Poland, United Kingdom. Lead discovery, impact assessment, stakeholder alignment, communications, training, readiness, adoption measurement, go-live reinforcement, and country change networks. Phase 2 — extension: Algeria, Spain, China, Japan. Adapt the global change framework using lessons learned while addressing language, culture, labor relations, privacy, regulatory, localization, and operating-model requirements.<br>QUALIFICATIONS & EXPERINCE<br>• Bachelor’s degree (or recognized equivalent) in Organizational Psychology, Human Resources, Business Administration, Communications, Education, Information Systems, or a closely related discipline is mandatory; a relevant master’s degree is advantageous.• Current Prosci Change Management Practitioner certification, or equivalent formal certification demonstrating practical mastery of the ADKAR methodology, is mandatory.• Typically 8–12+ years of organizational change-management experience, including at least 5 years leading change for enterprise HR, ERP, cloud, or digital transformations.• Minimum four full-cycle transformation implementations with substantial responsibility from strategy and design through deployment, hypercare, adoption measurement, reinforcement, and benefits sustainment; at least two as Change Lead/Change Management Leader.• Demonstrable experience leading change for SAP Success Factors, SAP HCM, HR operating-model, payroll, or comparable global HR technology programs.• Strong practical experience with ADKAR assessments and interventions across Awareness, Desire, Knowledge, Ability, and Reinforcement, supported by measurable evidence rather than communications-only delivery.• Demonstrable multi-country delivery experience; Italy, Poland, and United Kingdom experience is strongly preferred, with Algeria, Spain, China, and/or Japan advantageous.• Experience engaging executive sponsors, people managers, employees, HR, IT, payroll, legal/privacy, security, works councils/employee representatives, vendors, and distributed country teams.• Professional English communication and executive presentation skills; additional languages relevant to the rollout countries are advantageous.• Ability to travel to rollout locations and work across European, North African, and Asian time zones as agreed for the engagement.<br>Mandatory Hands-on Skills ADKAR execution--Baseline and pulse assessments; barrier diagnosis; targeted interventions; evidence across Awareness, Desire, Knowledge, Ability, and Reinforcement. Change strategy--Change vision, principles, roadmap, governance, resourcing, budget, country deployment model, benefits alignment, risk and dependency management. Impact & readiness--Process/role/organization/data/technology impacts; audience segmentation; readiness criteria; heatmaps; action plans; go/no-go evidence. Sponsorship & stakeholders--Sponsor roadmap, coaching, influence mapping, engagement, manager enablement, change network, resistance identification and resolution. Communications--Audience-led narrative, message architecture, multichannel calendar, localization, approvals, campaign delivery, feedback and effectiveness measurement. Learning & capability--Training-needs analysis, curricula, role-based content, train-the-trainer, logistics, knowledge checks, proficiency assessment, job aids and reinforcement. Adoption analytics--Survey design, sentiment, participation, proficiency, usage, behavior, support, compliance and benefit indicators; dashboards and intervention tracking. Program leadership--Workstream plan, RAID, dependencies, vendors, quality, budget, reporting, facilitation, Agile/SAP Activate integration, cutover and hypercare.<br>Preferred Skills & Certifications• Prosci Advanced Change Practitioner, Prosci Train-the-Trainer, Change Management Institute (CMI), ACMP Certified Change Management Professional (CCMP), or equivalent advanced credential.• SAP Success Factors certification or formal training in Employee Central, Platform, Performance & Goals, Learning, Integration, or another relevant module.• SAP Activate, PMI-ACP, Scrum, SAFe, Agile PM, PMP, PRINCE2, learning-design, facilitation, coaching, or organizational-development certification.• Experience with Success Factors role-based experiences, People Profile, workflows, security/RBP, identity/SSO, integrations, data migration, payroll/downstream processes, testing, release, and support impacts.• Experience with tools such as Jira, Azure Dev Ops, Walk Me, SAP Enable Now, Qualtrics, Microsoft 365, Share Point, Teams, learning platforms, survey tools, or equivalent. Leadership & Stakeholder Competencies• Strategic leadership: links business outcomes, system delivery, operating-model change, people impacts, adoption, and benefit realization.• Executive influence: earns sponsor commitment, challenges constructively, frames clear choices, and secures timely decisions without relying on formal authority.• Empathy and cultural intelligence: understands varied employee experiences and adapts approaches across functions, countries, languages, cultures, and levels of seniority.• Facilitation and coaching: leads difficult workshops, equips managers and change agents, resolves resistance, and builds sustainable internal capability.• Evidence-based judgment: uses qualitative and quantitative insight to prioritize interventions, report honestly, and distinguish activity from adoption.• Resilience and integrity: remains credible during ambiguity, resistance, testing pressure, cutover, and executive scrutiny while protecting confidential employee information.<br>WHY JOIN ABDUL LATIF JAMEEL<br>Set up business from ground. Be part of a globally respected, family-owned organization with 80 years of pioneering history Work across diverse cultures and geographies with real international exposure Join a people-first culture built on Respect, Continuous Improvement, Pioneering Spirit, and Empowerment<br>READY TO MAKE YOUR MARK?<br>If you are ready to grow, contribute, and realize your potential within one of the region's most respected organizations — we would love to hear from you. Apply now!