وظائف ميديكال ريب في مصر 2026 - قدم الان

من ٠ إلى ٠ سنة بيت.كوم

Guest Relations Agent

On-site - مصر ٩ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues. A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh Job Description * Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. *Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. * Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. * Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. * Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. * Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions. * Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. * Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. * Work in coordination with all departments and ensure the flow of necessary information. * Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. * Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. * Follow the VIP procedures and greet VIP guests and bid them farewell. * Walk agency representatives and potential guests around the facility. * Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. * Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. * Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. * Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. * Support hotel sales. Is authorised to sell charged services. * Take part in the Emergency Response Teams. * Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. * Respond to guest inquiry forms and all written suggestions, complaints etc * Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. * Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. * Take part in training programmes and departmental internal communication meetings. * Due to being in direct contact with guests, must always look clean, neat and fresh. * To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). * To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. * To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. * Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. * Carry out all other duties assigned by managers and hotel management not specified in the job description. Qualifications * Education: At least a high school diploma. * Experience: At least 2 years of experience in the industry. * Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. * Courses and Training: Prior attendance in seminars and trainings related to the job. * Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). * Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature. </div>

من ٠ إلى ٠ سنة Naukri Gulf

Guest Relations Agent

On-site - مصر - Egypt ٨ يوليو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Company Description With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues. A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-SheikhJob Description * Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. *Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. * Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. * Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. * Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. * Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. * Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. * Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. * Work in coordination with all departments and ensure the flow of necessary information. * Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. * Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. * Follow the VIP procedures and greet VIP guests and bid them farewell. * Walk agency representatives and potential guests around the facility. * Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. * Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. * Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. * Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. * Support hotel sales. Is authorised to sell charged services. * Take part in the Emergency Response Teams. * Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. * Respond to guest inquiry forms and all written suggestions, complaints etc * Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. * Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. * Take part in training programmes and departmental internal communication meetings. * Due to being in direct contact with guests, must always look clean, neat and fresh. * To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). * To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. * To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. * Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. * Carry out all other duties assigned by managers and hotel management not specified in the job description.</div></section><section>Desired Candidate Profile<ul><li>Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul></section>

من ٠ إلى ٠ سنة بيت.كوم

Lead Senior Legal Counsel

On-site - مصر ٢٥ يوليو ٢٠٢٦

القانون

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. This role is based in Cairo, regional scope is Arabian countries  PURPOSE AND OBJECTIVES When processing personal data as part of its business operations, SAP must comply with the requirements of the EU's General Data Protection Regulation (GDPR), Egypt's Data Protection Law No. 151 of 2020, UAE's Federal Decree-Law No. 45 of 2021, Saudi Arabia's PDPL (Personal Data Protection Law), and other applicable data protection and privacy laws in the countries where SAP operates. To support the local SAP entities in meeting their data protection and privacy compliance obligations, SAP has established a global network of Data Protection and Privacy professionals. This network consists of local Data Protection Officers (DPOs) and Data Protection and Privacy Coordinators (DPPCs) that report to the management of the SAP entities by which they are hired and to SAP's global Data Protection & Privacy team, reporting to SAP's Group Data Protection Officer. We are looking for an experienced Lead Senior Legal Counsel to serve as the local Data Protection Officer (DPO) for Egypt and as Data Protection and Privacy Coordinator (DPPC) for Arabian countries including the UAE and Saudi Arabia, responsible for leading data protection compliance strategy across the assigned country responsibility. EXPECTATIONS AND TASKS The role is responsible for ensuring SAP's compliance with Egypt's data protection regulations, GDPR, and data protection laws across assigned Arabian countries. This role involves collaborating closely with the global data protection and privacy team, local business units, senior management, and external regulatory authorities to manage data protection risks and drive data protection and privacy awareness across the organization.  Under Law No. 151 of 2020, the local DPO is a legally recognized role that requires formal registration with the regulator. The candidate must meet the following statutory requirements: <ol> <li>Official Registration: The candidate must be registered (or eligible for immediate registration) in the official DPO Register held by the Egyptian Personal Data Protection Center (PDPC).</li> <li>Legal Capability Demonstration (Mandatory Exam):</li> </ol><ul> <li>To finalize registration with the PDPC, the candidate must successfully demonstrate legal and technical capabilities in data privacy.</li> <li>Requirement: The candidate must pass the official PDPC accreditation examination (or equivalent authorized evaluation) proving deep knowledge of Egyptian Law No. 151 of 2020, its executive regulations, and international data transfer frameworks.</li> </ul> Note: Continued employment in this role is contingent upon successfully passing this exam and securing/maintaining active registration with the PDPC. Key Responsibilities: <ul> <li>Regulatory Compliance & Strategy:</li> <li>Ensure compliance with Egypt's Personal Data Protection Law No. 151 of 2020, UAE Federal Decree-Law No. 45 of 2021, Saudi Arabia's Personal Data Protection Law (PDPL), GDPR, and other relevant regional regulations.</li> <li>Act as the officially registered and certified Data Protection Officer (DPO) for SAP's legal entities in Egypt in front of the Egyptian Personal Data Protection Center (PDPC), ensuring all local registration and licensing requirements are met.</li> <li>Develop and implement a comprehensive data protection compliance strategy for Egypt and assigned Arabian countries.</li> <li>Monitor, interpret, and assess changes in data protection legislation, regulations, and industry standards across all assigned jurisdictions.</li> <li>Provide timely updates, guidance, and legal opinions on regulatory developments and best practices.</li> <li>Conduct and document the mandatory periodic evaluations, system inspections, and data protection audits as required by Article 9(1) of the Egyptian PDPL, and support the implementation of remediation measures.</li> <li>Strategic Advice & Representation:</li> <li>Provide legal and compliance advice on data protection issues and conduct Data Protection Impact Assessments (DPIAs) for new projects, initiatives, and emerging technologies, including AI/ML applications, ensuring alignment with the guidelines of the Egyptian PDPC and regional regulators.</li> <li>Represent SAP's Group Data Protection Officer within the assigned region and serve as the direct, primary point of contact for the Egyptian PDPC and other regional supervisory authorities.</li> <li>Drive the development, implementation, and maintenance of local data protection and privacy policies, standards, and procedures aligned with global requirements in accordance with SAP Global Data Protection and Privacy Strategy.</li> <li>Assist local Legal Representatives (who carry statutory and criminal liability under Egyptian law) and Chief Finance Officers in fulfilling their local data protection responsibilities and dedicated legal entity processes.</li> <li>Compliance Monitoring, Risk Management & Operations:</li> <li>Monitor and advise LoBs implementing local procedures (Records of Processing Activities - ROPA) of data processing operations for the Egyptian entity, ensuring it is available for inspection by the PDPC.</li> <li>Establish and monitor compliance with data protection policies, procedures, and regulatory requirements across all assigned entities.</li> <li>Manage data breach response protocols, according to SAP’s established processes, ensuring that any personal data breach affecting Egyptian data subjects is reported to the PDPC and affected individuals within the statutory 72-hour window, in compliance with Article 9(6) of the PDPL.</li> <li>Act as the dedicated point of contact for data subjects, establishing clear channels to receive, investigate, and resolve requests, complaints, and inquiries regarding their rights under Egyptian law and regional frameworks.</li> <li>Support the execution of cross-border data transfer impact assessments and obtain necessary data transfer licenses and permits from the PDPC as required by Egyptian law.</li> <li>Awareness, Training & Organizational Development:</li> <li>Conduct targeted data protection and privacy training programs for various organizational levels, tailored to the compliance requirements of Egypt, Saudi Arabia, and the UAE.</li> <li>Develop and maintain data protection awareness materials and communications.</li> <li>Strengthen and expand SAP's global data protection community within the assigned region.</li> </ul> <ul> <li>Regional Coordination & Harmonization:</li> <li>Harmonize data protection documentation, processes, and compliance approaches across Egypt and assigned Arabian countries in alignment with global DPP standards, while strictly respecting local localization and sovereign cloud requirements (e.g., KSA and Egypt cloud regulations).</li> <li>Coordinate data protection initiatives and ensure consistency in implementation across multiple jurisdictions.</li> <li>Build and maintain collaborative relationships with local and regional stakeholders, including government authorities (specifically the PDPC in Egypt, SDAIA in KSA, and the UAE Data Office), industry partners, and external legal counsel.</li> </ul> EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Required skills <ul> <li>University degree in Law with specialization in data protection, privacy, or information technology law</li> <li>Minimum 10 years of professional experience as a Data Protection Officer, Chief Privacy Officer, or in a senior legal/compliance role focused on data protection</li> <li>Thorough knowledge and practical experience with GDPR and other global data protection regulations</li> <li>Demonstrated expertise in Egypt's Data Protection Law No. 151 of 2020 and/or UAE/Saudi Arabian data protection frameworks</li> <li>Professional experience in managing cross-jurisdictional compliance initiatives</li> <li>Strong project management capabilities with ability to lead complex, multi-stakeholder initiatives</li> <li>Exceptional written and oral presentation skills with ability to communicate complex legal and technical concepts to non-specialist audiences</li> <li>Strong communication skills at all organizational levels, including C-suite executives</li> <li>Ability to build and maintain relationships with internal and external stakeholders, including regulatory authorities</li> </ul> Technical & Legal Expertise: <ul> <li>Deep understanding of data protection principles, frameworks, and regulatory requirements across assigned jurisdictions</li> <li>Proficiency in conducting DPIAs and risk assessments</li> <li></li></ul> </div>

من ٠ إلى ٠ سنة بيت.كوم

Senior Risk Manager

On-site - مصر ٢٣ يوليو ٢٠٢٦

المحاسبة والمالية والبنوك

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Requisition ID 36948 Office Country Egypt Office City Cairo Division Risk Management   Contract Type Regular  Contract Length Posting End Date 11/08/2026  Purpose of Job Independently analyse and appraise risks of EBRD’s new and existing portfolio of debt transactions in the corporate sectors; identify required due diligence, recommend appropriate risk mitigation measures and transaction structures, including security, covenants, and pricing. Advise bankers and the Bank’s Committees to ensure that banking projects comply with the Bank’s sound banking mandate. The Corporate Finance Senior Risk Manager reviews portfolio projects, assigns credit ratings and communicates trends in the portfolio and lessons learned to management and peers for their broader strategic decision-making and bottom-up stress-testing. The Corporate Finance Senior Risk Manager  is responsible to lead and coach associate risk officers, analysts and junior bankers rotating through Corporate and Project Finance Credit Risk Management Team. The Corporate Finance Senior Risk Manager may be required to deputise in the absence of the Head, Corporate Credit Risk Management Team. Background Risk Management is the Bank’s second line of defence, which is responsible for the independent identification, reporting and mitigation of risks. Corporate Finance Senior Risk Manager provides advice and presents recommendations to the Operations Committee, Small Business Investment Committee (SBIC)/ approves projects together with the Banking department under Delegated Authority, addressing credit concerns, remuneration, and seeks to minimise losses. Accountabilities & Responsibilities <ul> <li>Establish an independent and unbiased view on projects proposed to the Operations Committee / SBIC / under Delegated Authority and make clear recommendations, or approvals, on each proposal. </li> <li>Analyse the key risks of each proposal and advise on risk mitigation measures, structures, tenor, security, covenants and condition precedents, to the project teams via credit notes. Be versed in climate risk issues that have an effect on new and existing operations, including risk mitigation and reputational issues. Appraise the validity and reliability of key assumptions of each proposal, including via involvement in the commissioning and review of independent due diligence and travel.</li> <li>Deliver clear authoritative conclusions in the context of large volumes and tight timescales. Take responsibility for the credit risk of designated own portfolio.</li> <li>Ensure projects comply with any relevant risk guidelines, prudential limits set by the Bank, and that appropriate ratings are assigned for probability of default and loss given default. Have the ownership of Risk data in the area of responsibility.</li> <li>Exercise independent delegated authority, if granted, regarding portfolio actions (including certain waivers and amendments), and recommendations to senior management on matters requiring higher level approval (including transfers to corporate recovery, provisions and more significant restructuring, etc.).  </li> <li>Lead proactive and regular monitoring of the assigned portfolio counterpartiesarranged in sector clusters and countries and market developments.  Actively and constructively engage with Banking and other relevant staff to ensure adequacy of front-line monitoring, coach Banking representatives when appropriate (including rotation in Corporate & Project Finance Credit Risk Management). </li> <li>In liaison with other Risk Management teams lead sector portfolio reviews and provide input to portfolio stress-tests.  Collaborate with other members of staff; especially in the Banking Department, Finance, the Office of the General Counsel, Impact and colleagues in the Resident Office to ensure effective cross-departmental and business functioning.</li> <li>Participate in various executive Bank committees - including the Operations Committee, SBIC, RiskCom etc.</li> <li>Participate and contribute positively to various initiatives within Risk Management or bank-wide. </li> <li>Be an agent of credit culture dissemination, including managing and mentoring of bankers on rotation.</li> </ul> Knowledge, Skills, Experience & Qualifications <ul> <li>Relevant experience in the corporate sectors with demonstrated deal experience across various sectors.</li> <li>Influencing skills in overseeing the Banking team’s structuring of the transaction and articulation of any different views. </li> <li>Experience of structuring high yield loans and other financial instruments, in both corporate and project finance.  </li> <li>May act as the risk expert for one or more corporate sectors and provide operational guidelines to the Banking teams and provide input into project selection and prioritisation.  </li> <li>Proven skills and track record in autonomous decision-making capacity at a senior level in credit risk in high-risk environments.   </li> <li>Deliver clear authoritative conclusions in the context of large volumes and tight timescales. Proven skills and track record in decision-making capacity in credit risk in high-risk environments.</li> <li>Strong written and spoken communication skills in English and good Excel knowledge.</li> <li>Advanced degree in finance, business, economics or equivalent on the job training.</li> <li>Demonstrate developing people management skills for junior staff under their coaching/ mentoring responsibility.</li> <li>Relevant banking and/or risk management experience is essential. </li> </ul> What is it like to work at the EBRD? / About EBRD  Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.   At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.  The EBRD environment provides you with:  <ul> <li>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. </li> <li>A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.</li> <li>A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. </li> <li>An environment that places sustainability, equality and digital transformation at the heart of what we do. </li> <li>A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. </li> </ul> Diversity is one of the Bank’s core values which are at the heart of everything it does.  As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.    Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).  </div>

دوام كامل من ٠ إلى ٠ سنة جولف تالنت

Senior Solution Advisor

On-site - مصر - القاهرة ٢٤ يوليو ٢٠٢٦

المحاسبة والمالية والبنوك

<h4>We help the world run better</h4> At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging u2013 but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Do you like to help others? Hint u2013 you actively listen to connect people with solutions Do you like telling stories? Hint u2013 from beginning to the end, people actively listen to you Do you have a creative side? Hint u2013 bringing a story visually to life is exciting for you Do you like working on a team? Hint u2013 you offer a point of view and collaborate well in a group Do you wish you had more influence? Hint u2013 you have domain expertise in finance and would love to show it off If you relate to the above questions, you just might have a future as part of the Presales Solution Advisory organization! In Solution Advisory, we listen and get to know a customeru2019s business. We learn what needs to change and why. We help business leaders ideate and think through what is possible. We help them envision how technology and automation could support their winning strategy. We connect their vision and needs to a solution designed with SAP Cloud applications and technologies. Thatu2019s where YOU come in! <h4>The Team</h4> We foster a supportive team environment and work as integral members of SAP account teams which serve our customers. You would be joining one of the most elite presales teams in Middle East North. You will work with some of the most innovative technologies in the industry. You will be empowered and supported to do what is right for our customers while expressing your creativity and ingenuity. Our Solution Advisors shine doing what they love to do u2013 help people, tell stories and connect opportunity to a solution with passion! <h4>The Role</h4> The primary role of the Finance Solution Advisor is to focus on presenting the value of SAP Finance and Risk Management portfolio. This Solution Advisor would possess advanced/expert-level knowledge of Finance Operations, Financial Planning & Analytics, Accounting & Financial Close, Treasury & Working Capital Management. This advisor would also be able to understand the deep integration and financial experience. In this role, the advisor will be asked to learn Best Run Finance to help position the intelligent enterprise and showcase the value to both the C-suite and Office of the CFO. The Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions. The primary role of the Solution Advisor during an active sales cycle is to gain acceptance from the customer that the SAP solution can solve the customeru2019s problem and is the right choice over other competitive offerings. During these cycles, they may also take on the role of a Solution/Deal Captain. In addition to deal support, a Presales Senior Specialist collaborates with Sales and Industry Value Engineering teams to plan and execute business development strategies using Design Thinking tools and techniques. The Solution Advisor is knowledgeable in finance business processes and adoption of new technologies. Additional value would be derived from having experience with cloud implementation best practices. <h4>As a specialist in the Finance and Risk Line of Business space, you will focus on one or more of the following areas:</h4> <h4>Deal Support:</h4> <ul> <li>Compose and deliver superior sales presentations covering SAP and partner software solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.</li> <li>Prepare and deliver value-based software demonstrations and presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing, and compelling customer presentation.</li> <li>In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer to build relationships with the customer and understand their unique needs.</li> <li>Demonstrate deep knowledge of SAP solutions and appropriate industries to maintain credibility with prospective customers. Provide proof points with relevant customer stories.</li> <li>Support RFI and RFP completion in support of customer proposals.</li> <li>Ability to effectively present to customers in a virtual environment using virtual technologies (Zoom, Teams, etc.).</li> <li>Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.</li> <li>Able to lead as a Solution Captain when deals require complex solutions across multiple lines of business to support a successful customer presentation or demo.</li> <li>Effectively leverage support teams who are there to support solution advisory success (Global/Regional Solution Specialists, Center of Excellence, Industry Value Engineer, Solution Hubs, Deal Advisors, Solution Experience, Product Management).</li> </ul> <h4>Demand Generation:</h4> <ul> <li>Support one-to-many sales and marketing events both on-site and virtually.</li> <li>Lead and support Design Thinking workshops to promote new and innovative solutions for customers and prospects.</li> <li>Collaborate with the sales team to identify whitespace opportunities at accounts.</li> </ul> <h4>Solution Advisory Readiness:</h4> <ul> <li>Develop close relationships with market unit sales teams to promote effective sales methodologies.</li> <li>Participate in demo scenario design and planning and assist in configuration as needed. Participate in new product release input, testing, and training of peers.</li> <li>Serve as a champion for or participate as a leader in Line of Business or Solution Hubs and provide knowledge transfer to colleagues as needed.</li> <li>While people might not use the word u201cGuruu201d out loud to describe you, it is what they will be thinking!</li> </ul> <h4>Qualifications and Experience u2013 Do yours line up?</h4> Hint: you donu2019t have to be an expert in everything and itu2019s okay if you havenu2019t had a Presales role in the past. If what youu2019ve read so far excites you, we want to talk! <h4>Experience:</h4> <ul> <li>5+ years of experience in SAP Finance implementation or relevant Finance/Accounting role.</li> <li>Experience in one or more of the following functional areas: Finance Operations, Financial Planning & Analytics, Accounting & Financial Close, Treasury & Working Capital Management, Enterprise Risk and Management.</li> <li>Experience in finance operations is a plus.</li> <li>Demonstrates 5-7 successful engagements implementing financial solutions.</li> <li>Expert knowledge/expertise on end-to-end processes/solutions for banking, cash, and treasury risk management is a plus.</li> <li>Public accounting or internal audit experience is a plus.</li> <li>Experience in sales and sales processes.</li> <li>3-5 years of presales experience preferred.</li> <li>Excellent presentation and communication skills.</li> <li>English: proficient.</li> <li>Business level local language: expert.</li> </ul> <h4>Education:</h4> <ul> <li>Bachelor equivalent: minimum requirement.</li> <li>Master equivalent: preferred MBA.</li> <li>Certified in SAP finance-related solutions is highly recommended.</li> </ul> <h4>Bring out your best</h4> SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. <h4>We win with inclusion</h4> SAPu2019s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone u2013 regardless of background u2013 feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

دوام كامل من ٠ إلى ٠ سنة جولف تالنت

Senior Solutions Advisor

On-site - مصر - القاهرة ٢٤ يوليو ٢٠٢٦

المحاسبة والمالية والبنوك

<h4>We help the world run better</h4> At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Do you like to help others? Hint – you actively listen to connect people with solutions Do you like telling stories? Hint – from beginning to the end, people actively listen to you Do you have a creative side? Hint – bringing a story visually to life is exciting for you Do you like working on a team? Hint – you offer a point of view and collaborate well in a group Do you wish you had more influence? Hint – you have domain expertise in finance and would love to show it off If you relate to the above questions, you just might have a future as part of the Presales Solution Advisory organization! In Solution Advisory, we listen and get to know a customer’s business. We learn what needs to change and why. We help business leaders ideate and think through what is possible. We help them envision how technology and automation could support their winning strategy. We connect their vision and needs to a solution designed with SAP Cloud applications and technologies. That’s where YOU come in! <h4>The Team</h4> We foster a supportive team environment and work as integral members of SAP account teams which serve our customers. You would be joining one of the most elite presales teams in Middle East North. You will work with some of the most innovative technologies in the industry. You will be empowered and supported to do what is right for our customers while expressing your creativity and ingenuity. Our Solution Advisors shine doing what they love to do – help people, tell stories and connect opportunity to a solution with passion! <h4>The Role</h4> The primary role of the Finance Solution Advisor is to focus on presenting the value of the SAP Finance and Risk Management portfolio. This Solution Advisor would possess advanced/expert-level knowledge of Finance Operations, Financial Planning & Analytics, Accounting & Financial Close, Treasury & Working Capital Management. This advisor would also be able to understand the deep integration and financial experience. In this role, the advisor will be asked to learn Best Run Finance to help position the intelligent enterprise and showcase the value to both the C Suite and Office of the CFO. The Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions. The primary role of the Solution Advisor during an active sales cycle is to gain acceptance from the customer that the SAP solution can solve the customer’s problem and is the right choice over other competitive offerings. During these cycles they may also take on the role of a Solution/Deal Captain. In addition to deal support, a Presales Senior Specialist collaborates with Sales and Industry Value Engineering teams to plan and execute business development strategies using Design Thinking tools and techniques. The Solution Advisor is knowledgeable in finance business processes and adoption of new technologies. Additional value would be derived from having experience with cloud implementation best practice. <h4>As a specialist in the Finance and Risk Line of Business space, you will focus on one or more of the following areas:</h4> Deal Support: <ul> <li>Compose and deliver superior sales presentations covering SAP and partner software solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.</li> <li>Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation.</li> <li>In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer to build relationships with the customer and understand their unique needs.</li> <li>Demonstrate deep knowledge of SAP solutions and appropriate industries to maintain credibility with prospective customers. Provide proof points with relevant customer stories.</li> <li>Support RFI & RFP completion in support of customer proposals.</li> <li>Ability to effectively present to customers in a virtual environment using virtual technologies (Zoom, Teams, etc.).</li> <li>Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.</li> <li>Able to lead as a Solution Captain when deals require complex solutions across multiple LOBs to support a successful customer presentation or demo.</li> <li>Effectively leverage support teams who are there to support solution advisory success (Global/Regional Solution Specialists, Center of Excellence, Industry Value Engineer, Solution Hubs, Deal Advisors, Solution Experience, Product Management).</li> </ul> Demand Generation: <ul> <li>Support one-to-many sales and marketing events both on-site and virtually.</li> <li>Lead and support Design Thinking workshops to promote new and innovative solutions for customers and prospects.</li> <li>Collaborate with the sales team to identify whitespace opportunities at accounts.</li> </ul> Solution Advisory Readiness: <ul> <li>Develop close relationships with market unit sales teams to promote effective sales methodologies.</li> <li>Participate in demo scenario design and planning and assist in configuration as needed. Participate in new product release input and testing and training of peers.</li> <li>Serve as a champion for or participate as a leader in Line of Business or Solution Hubs and provide knowledge transfer to colleagues as needed.</li> <li>While people might not use the word “Guru” out loud to describe you, it is what they will be thinking!</li> </ul> <h4>Qualifications and experience – do yours line up?</h4> Hint: you don’t have to be an expert in everything and it’s okay if you haven’t had a Presales role in the past. If what you’ve read so far excites you, we want to talk! Experience: <ul> <li>5+ years of experience in SAP Finance implementation or relevant Finance/Accounting role.</li> <li>Experience in one or more of the following functional areas: Finance Operations, Financial Planning & Analytics, Accounting & Financial Close, Treasury & Working Capital Management, Enterprise Risk and Management.</li> <li>Experience in Finance operations is a plus.</li> <li>Demonstrates 5-7 successful engagements implementing Financial Solutions.</li> <li>Expert knowledge/expertise on end-to-end processes/solutions for banking, cash, and treasury risk management is a plus.</li> <li>Public accounting or internal audit experience is a plus.</li> <li>Experience in sales and sales processes.</li> <li>3-5 years of presales experience preferred.</li> <li>Excellent presentation and communication skills.</li> <li>English: proficient.</li> <li>Business level local language: expert.</li> </ul> Education: <ul> <li>Bachelor equivalent: minimum requirement.</li> <li>Master equivalent: preferred MBA.</li> <li>Certified in SAP finance-related solutions is highly recommended.</li> </ul> <h4>Bring out your best</h4> SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. <h4>We win with inclusion</h4> SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

من ٠ إلى ٠ سنة Naukri Gulf

Customer Relations Service Manager

On-site - مصر - القاهرة ١٧ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Purpose Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities. Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums. Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness. Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review. Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes. Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders. Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction. Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations. Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training & Competency requirements. Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance. Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence. Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence. How you ll help us make health happen: Deliver the agreed customer service experience through: Coaching, developing and leading a highly skilled team Managing absences to the agreed standard Dealing with any performance issues Complete regular 121s with all team members Managing team performance and ensuring the agreed service experience Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling Ensure that resources are managed in line with the workforce plan Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment Hold regular team meetings to ensure good quality two way communication Support recruitment as required Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style) Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying / removing any barriers that impacts the delivery of outstanding customer satisfaction Ensures high levels of employee engagement, measured through People Pulse (Glint Survey) scores. Understands, acts and shares survey results with the team, building relevant actions plans for improvement. Ensure there are high levels of team working and that the team is aligned and engaged with Bupa s purpose and goals Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function Responsible for discovering and implementing potential opportunities for improving the customer experience. Adherence to required regulatory guidelines and specifically FRA regulations Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global Ensure the team is following the complaints process and is resolving the cases satisfactorily and in accordance with FRA, FCA FSC and TCF principles or equivalent for other countries Responsible for discovering and implementing potential opportunities from the unhappy customers and other stakeholders for improving the customer experience. Role specific accountabilities This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities . Accountable for design, delivery & adherence to Global regulatory complaints processes and frameworks To represent and make decisions on behalf of the Chairman, Chief Executive, General Manager, Directors and Heads of Departments in the case of correspondence and escalated complaints from customers, providers, group secretaries and brokers Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes Identify operational Risks and implement mitigating controls, with appropriate risk escalation where necessary to ensure adherence to appropriate FRA and other regional regulatory requirements Review and contest (where appropriate) FRA decisions, and incorporate learning outcomes into process improvements, act as Bupa Global s focal point with the relevant regulators . To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa s values and best practice in complaint handling. Management of reporting in relation to complaints for the Regulators, Compliance and wider business.</div></section><section>Desired Candidate ProfileKey Skills / Qualifications needed for this role: As this is a regulated role within BEI , the following skills are required : Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes. Strong performance management and mentoring capabilities. Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements. Proven experience in talent management, succession planning, coaching, and performance development. Experience in managing teams while fostering an inclusive and collaborative working environment. Experience leading organizational change, transformation initiatives, and the implementation of new operating models. Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs Relevant qualification in complaint handling environment or regulated role or related studies is preferred Experience producing management reports, dashboards, and performance metrics. Proficiency in identifying trends and recommending service improvements. strong Stakeholder and customer relationship management skills Strong decision-making, negotiation, and conflict-resolution abilities Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans. Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management. Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations. Ability to translate regulatory requirements into operational processes, controls, and team objectives.</section>

وظائف ميديكال ريب في مصر

Guest Relations Agent

Guest Relations Agent

Lead Senior Legal Counsel

Senior Risk Manager

Senior Solution Advisor

Senior Solutions Advisor

Customer Relations Service Manager

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

وظائف ميديكال ريب في مصر

Guest Relations Agent

Guest Relations Agent

Lead Senior Legal Counsel

Senior Risk Manager

Senior Solution Advisor

Senior Solutions Advisor

Customer Relations Service Manager

اشترك لتصلك وظائف وظائف ميديكال ريب في مصر الجديدة دوريا علي بريدك