وظائف مفتش أمن - القاهرة مصر

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a duty manager, you’re not just overseeing hotel operations in the absence of the general manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Manage daily hotel operations:</strong> Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance</li> <li><strong>Delight our guests:</strong> Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner</li> <li><strong>Assist across departments:</strong> Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods</li> <li><strong>Monitor the property:</strong> Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly</li> <li><strong>Facilitate team knowledge:</strong> Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions</li> <li><strong>Track and improve performance:</strong> Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed</li> <li><strong>Inspire and develop the team:</strong> Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>Qualifications required:</h4> <ul> <li>Previous experience in front office in hospitality operations</li> <li>At least 1–2 years in a supervisory or assistant management role</li> <li>Experience in luxury hotels or upscale hospitality brands is strongly preferred</li> <li>Strong understanding of hotel operations and guest experience management in luxury settings</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li><strong>Incredible travel perks</strong> – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program</li> <li><strong>Paid parental leave</strong> – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents</li> <li><strong>Crisis concierge</strong> – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care</li> <li><strong>Mental health resources</strong> – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Position assists Casino Manager in responsibilities related to daily casino operations. Position supports directing and training employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Assists with enforcing policies and procedures to ensure casino operations in accordance with local gaming regulations.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience&nbsp;<br>• High school diploma or GED; 3 years experience in Casino Administration or related professional area.<br>OR<br>• 2-year degree from an accredited university; 1 year experience in Casino Administration or related professional area.<br>CORE WORK ACTIVITIES&nbsp;<br>Assisting in Managing Casino Work, Projects, and Policies&nbsp;<br>• Supports the scheduling, opening and closing of all table games, slot area and cashier operations.<br>• Assists with ensuring the integrity of all gaming activity and equipment in casino.<br>• Coordinates with Surveillance regarding the overall security of gaming and non gaming areas.<br>• Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.<br>• Liaisons with Lead Slot Technician on adjustments and repairs of games.<br>• Coordinates and implements casino work and projects as assigned.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Observes casino employees and provides feedback.<br>Maintaining Casino Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Submits reports in a timely manner, ensuring delivery deadlines.<br>• Ensures profits and losses are documented accurately.<br>• Maintains a strong accounting and operational control environment to safeguard assets.<br>• Promotes high visibility of casino in local market areas.<br>Ensuring Exceptional Customer Service<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Sets a positive example for guest relations.<br>• Promotes positive customer relations.<br>• Monitors and handles guest complaints by following the instant pacification procedures.<br>• Interacts at the executive level with gaming customers, setting an example for the staff in the areas of courtesy and service.<br>• Provides guidance and professionalism on all disputes that may arise in the casino.<br>Additional Responsibilities&nbsp;<br>• Assists in other casino operations when needed.<br>• Participate in department wide projects and goals.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates personal integrity.<br>• Uses effective listening skills.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict effectively.<br>• Informs and/or updates the executives and peers on relevant information in a timely manner.<br>• Manages time well and possesses strong organizational skills.<br>• Presents ideas, expectations and information in a concise well organized way.<br>• Uses problem solving methodology for decision making and follow up.<br>• Ensures that cleanliness and condition of each area meets designated standards.<br>• Records all progressive readings prior to Casino opening and after closing.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>* Clean the rooms according to identified standards.</p><br><p>* Sign when taking and handing back keys.</p><br><p>* Start off by dusting the general area in the lobby.</p><br><p>* Organise the floor trolleys and procure missing material.</p><br><p>* Respond to all guest demands related to the rooms and cleaning as quickly and effectively as possible (e.g. extra bed, pillows, towels etc.).</p><br><p>* Collect the empty plates/glasses/utensils in the rooms and place them on the shelf in front of the elevator.</p><br><p>* Clean the rooms under assigned to him/her according to the identified standards.</p><br><p>* Fill in the room status, textile report and amenities report in the maid report.</p><br><p>* Immediately inform by phone the Housekeeping Office of any maintenance and repairs needed in the floors, corridors, offices or room and also inform the Floor Supervisors.</p><br><p>* Immediately report any room discrepancies.</p><br><p>* Immediately hand in all lost and found items to the Housekeeping Office.</p><br><p>* Use and maintain the floor offices and amenities offices in a clean and orderly manner in line with the desired standards.</p><br><p>* Perform all duties assigned by seniors.</p><br><p>* Report any rooms that have not been cleaned due to a specific reason to the Office/Floor Supervisor (e.g. DND, cleaning not requested etc.).</p><br><p>* Must take part in vocational trainings and sign the attendance form.</p><br><p>* Be familiar with and implement the hotel’s security rules.</p><br><p>* Make sure that all materials used to make up the rooms are ironed, unsoiled, intact and proper. Otherwise, tie a knot in such items and send them to the laundry.</p><br><p>* Vacuum the floor corridors and dust the dressers, objects and paintings every morning and in the evening.</p><br><p>* Regularly vacuum and mop the guest stairs.</p><br><p>* Start off and end work by vacuuming and mopping the staircases and area in front of the service lifts.</p><br><p>* Is clean, friendly, and hygienic.</p><br><p>* Encourage colleagues to be productive by coming up with new ideas.</p><br><p>* Is a member of the Emergency Response Team.</p><br><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><br><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><br><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><br><p>* Carry out all responsibilities related to the quality management systems implemented at the facilities.</p><br><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br><br>Qualifications<br><br><p>Education: At least a primary school or vocational diploma.</p><br><p>* Experience: Can learn the job in a few months and enhance knowledge in one year.</p><br><p>* Foreign Language: Not expected.</p><br><p>* Courses and Training: Not expected.</p><br><p>* Computer Literacy: Not compulsory.</p><br><p>* Skills: Expected to use the devices and equipment in the related job. Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Is reliable, aware of personal hygiene, in good health to perform the job, can express him/herself well and communicate easily, is presentable, eager to learn and work in this area, has a sense of responsibility, is disciplined, respectful and friendly.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications. Develop learning strategies and plans with management based upon deficiencies identified in a Needs Assessment. Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters). Prepare for training classes (e.g., materials, setup classes, breakdown classes). Design and create interactive training in various formats. Conduct stand-up training to groups of employees. Monitor and ensure departments are conducting safety training and orientation.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><p>Job Description Have knowledge of all Kids Club facilities, activities, schedules, and services provided by the hotel. Perform duties according to the operational standards, policies, and procedures established by the Recreation Manager. Welcome children and parents in a friendly, professional, and respectful manner at all times. Ensure the safety, security, and well-being of all children participating in Kids Club activities. Organize, supervise, and lead age-appropriate indoor and outdoor recreational, educational, creative, and entertainment activities. Encourage children's participation while creating a fun, positive, and inclusive environment. Follow the daily activity schedule and prepare all materials, games, and equipment before each activity. Maintain constant supervision of children during activities and ensure attendance records are accurately maintained. Respond professionally to parents' inquiries, requests, and complaints, resolve issues whenever possible, and inform the Recreation Manager when necessary. Report any accidents, injuries, illnesses, or unusual incidents immediately and complete the required incident reports. Ensure all Kids Club equipment, toys, games, and learning materials are clean, safe, and in good working condition. Maintain cleanliness, hygiene, and organization of the Kids Club before, during, and after activities. Inspect all Kids Club facilities and equipment daily, report damaged or unsafe items, and coordinate repairs with the Engineering Department. Ensure all activities comply with hotel policies, child safeguarding procedures, and health and safety standards. Organize and participate in children's parties, themed events, holiday celebrations, and family entertainment programs. Promote Kids Club activities to hotel guests and encourage children's participation. Ensure children are registered upon arrival and released only to authorized parents or guardians according to hotel procedures. Maintain confidentiality of children's and families' personal information. Wear the designated hotel uniform and name badge while on duty. Work according to the weekly duty roster and operational requirements determined by the Recreation Manager. Attend all departmental meetings, training sessions, and emergency, first aid, and child protection training programs. Support the hotel's environmental sustainability initiatives by reducing waste and using resources responsibly. Comply with all hotel quality management systems, policies, and standard operating procedures. Maintain a professional appearance, positive attitude, and excellent communication with guests and colleagues. Carry out any additional duties assigned by the Recreation Manager or Hotel Management that are consistent with the responsibilities of the position.</p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise._x000D_ _x000D_ From luxury to economy and in every corner of the globe,&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Physical Education, Early Childhood Education, or a related field.</li><li>At least 1 year of experience in a Kids Club, childcare, entertainment, or hospitality environment.</li><li>Good command of English and/or Russian to communicate effectively with children and guests. Additional languages are an advantage.</li><li>Certification or training in Childcare, First Aid, CPR, Child Protection, or Kids Entertainment is preferred.</li><li>Basic computer skills are preferred.</li><li>Excellent communication and interpersonal skills, ability to work with children of different age groups, creativity in organizing activities, strong supervision and safety awareness, problem-solving ability, teamwork, patience, and a friendly, energetic personality.</li></ul>

<p>Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><p>Job Description Have knowledge of all Kids Club facilities, activities, schedules, and services provided by the hotel. Perform duties according to the operational standards, policies, and procedures established by the Recreation Manager. Welcome children and parents in a friendly, professional, and respectful manner at all times. Ensure the safety, security, and well-being of all children participating in Kids Club activities. Organize, supervise, and lead age-appropriate indoor and outdoor recreational, educational, creative, and entertainment activities. Encourage children's participation while creating a fun, positive, and inclusive environment. Follow the daily activity schedule and prepare all materials, games, and equipment before each activity. Maintain constant supervision of children during activities and ensure attendance records are accurately maintained. Respond professionally to parents' inquiries, requests, and complaints, resolve issues whenever possible, and inform the Recreation Manager when necessary. Report any accidents, injuries, illnesses, or unusual incidents immediately and complete the required incident reports. Ensure all Kids Club equipment, toys, games, and learning materials are clean, safe, and in good working condition. Maintain cleanliness, hygiene, and organization of the Kids Club before, during, and after activities. Inspect all Kids Club facilities and equipment daily, report damaged or unsafe items, and coordinate repairs with the Engineering Department. Ensure all activities comply with hotel policies, child safeguarding procedures, and health and safety standards. Organize and participate in children's parties, themed events, holiday celebrations, and family entertainment programs. Promote Kids Club activities to hotel guests and encourage children's participation. Ensure children are registered upon arrival and released only to authorized parents or guardians according to hotel procedures. Maintain confidentiality of children's and families' personal information. Wear the designated hotel uniform and name badge while on duty. Work according to the weekly duty roster and operational requirements determined by the Recreation Manager. Attend all departmental meetings, training sessions, and emergency, first aid, and child protection training programs. Support the hotel's environmental sustainability initiatives by reducing waste and using resources responsibly. Comply with all hotel quality management systems, policies, and standard operating procedures. Maintain a professional appearance, positive attitude, and excellent communication with guests and colleagues. Carry out any additional duties assigned by the Recreation Manager or Hotel Management that are consistent with the responsibilities of the position.</p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise._x000D_ _x000D_ From luxury to economy and in every corner of the globe,&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Physical Education, Early Childhood Education, or a related field.</li><li>At least 1 year of experience in a Kids Club, childcare, entertainment, or hospitality environment.</li><li>Good command of English and/or Russian to communicate effectively with children and guests. Additional languages are an advantage.</li><li>Certification or training in Childcare, First Aid, CPR, Child Protection, or Kids Entertainment is preferred.</li><li>Basic computer skills are preferred.</li><li>Excellent communication and interpersonal skills, ability to work with children of different age groups, creativity in organizing activities, strong supervision and safety awareness, problem-solving ability, teamwork, patience, and a friendly, energetic personality.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <br><b> JOB SUMMARY</b></p> <p>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 18 month program in cooperation with Cornell University.</p> <p> </p> <p>CANDIDATE PROFILE </p> <p> </p> <p>Education and Experience </p> <p> </p> <p> High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p> </p> <p>CORE WORK ACTIVITIES </p> <p> </p> <p>Managing Discipline Work, Projects, and Policies </p> <p> Coordinates and implements accounting work and projects as assigned.</p> <p> Coordinates, implements, and follows up on audits for all areas of property operations.</p> <p> Complies with Federal and State laws applying to operations procedures.</p> <p> Generates and provides accurate and timely results in the form of reports, presentations, etc.</p> <p> Analyzes information and evaluates results to choose the best solution and solve problems.</p> <p> Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</p> <p> Balances ledgers.</p> <p> </p> <p>Supporting Property Operations</p> <p> Works with operations teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p> <p> Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p> <p> Evaluates if discipline teams are meeting service needs and provides feedback to teams.</p> <p> Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</p> <p> Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</p> <p> Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</p> <p> Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</p> <p> Reviews reports and financial statements to determine operations performance against budget.</p> <p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p> <p> </p> <p>Managing and Monitoring Activities that Affect the Customer and Guest Experience</p> <p> Provides excellent customer service by being readily available/approachable for all customers and guests.</p> <p> Takes proactive approaches when dealing with customers and guest concerns.</p> <p> Extends professionalism and courtesy to customers and guests at all times.</p> <p> Responds timely to customer service department request.</p> <p> Ensures all team members meet or exceed all hospitality requirements.</p> <p>Supporting Profitability</p> <p> Supports annual quality audits.</p> <p> Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</p> <p> </p> <p>Supporting Safety Standards and Work Procedures</p> <p> Implements property emergency plan.</p> <p> Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.</p> <p> Implements and sustains property accident prevention programs.</p> <p> Follows property-specific recovery plans.</p> <p> </p> <p>Additional Responsibilities </p> <p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p> Demonstrates self confidence, energy and enthusiasm.</p> <p> Manages group or interpersonal conflict.</p> <p> Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</p> <p> Manages time and possesses organizational skills.</p> <p> Presents ideas, expectations and information in a concise, organized manner.</p> <p> Uses problem solving methodology for decision making and follow up.</p> <p> Makes calls if necessary.</p> <p> </p> <p>Leadership Development</p> <p> Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</p> <p> Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</p> <p> </p> <p>Education for Employment (EFE)</p> <p> The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.</p> <p> This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</p> <p> </p> <p>General Training</p> <p> Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 3 weeks in each discipline. The six disciplines are:</p> <p> Rooms Operations</p> <p> Food &amp; Beverage</p> <p> Sales &amp; Marketing (BMSC)</p> <p> Human Resources</p> <p> Safety &amp; Security (Loss Prevention)</p> <p><br></p></div></div></section>

<p><h4>Position summary</h4> <p>Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash, and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.<br> <strong>Related work experience:</strong> At least 1 year of related work experience.<br> <strong>Supervisory experience:</strong> No supervisory experience.<br> <strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

About the Job<br>????️ Working Days and Hours: Monday to Friday, 9 AM - 6 PM (UK Hours); Potential for Flexible Hours???? Location: Remote/Online???? Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)<br>At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.<br>Opportunity Overview Our client is a UK-based creative agency specialising in branding, design, and strategy, seeking a highly organised Executive Assistant. You'll provide direct, high-trust support to the Managing Director across personal and professional priorities. This is a fully remote role for someone who anticipates needs and takes ownership of tasks end to end.<br>Role Description You'll manage the Managing Director's calendar, appointments, and daily to-do list, running a brief daily alignment call to walk through priorities. You'll coordinate personal travel, handle communications with discretion, and maintain a centralised view of personal, financial, and legal deadlines. You'll support expense tracking and budgeting, flagging discrepancies, and provide general admin support across documents, meeting notes, and follow-ups. This is a highly sensitive role requiring strong integrity and confidentiality.<br>Key Responsibilities Calendar Management - Manage the MD's calendar, appointments, and daily to-do list closely. Daily Alignment - Run a brief daily call to align on the day's priorities. Travel Coordination - Arrange personal travel including flights, accommodation, and itineraries. Deadline Tracking - Maintain a centralised view of personal, financial, and legal deadlines. Expense Support - Track personal expenses and flag incorrect or duplicated charges. Admin Support - Handle documents, meeting notes, and action-item follow-ups. Inbox Management - Manage incoming inquiries on the MD's behalf with discretion.<br>Minimum Qualifications English Fluency - Fluent, excellent written and spoken English is mandatory for this role. EA/PA Experience - 1-2 years' experience as an Executive Assistant, PA, or similar high-trust role. Organisation Skills - Exceptional organisation, prioritisation, and time management abilities. Communication Skills - Strong written and verbal English, confident with external parties. Independent Working - Able to work independently and solve problems with minimal direction. AI Research Tools - Comfortable using AI tools such as Chat GPT or Claude for research. Time Zone Fit - Based in or east of CET, starting no later than the MD.<br>Bonus Qualifications Social Media Familiarity - Familiarity with Instagram is a plus, though not a core requirement.<br>Benefits Top-of-the-market pay. Remote working. Potential for flexible hours. Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.<br>Ready to elevate? Hit apply, complete your profile, and let the right opportunities come to you.

About the Job<br>????️ Working Days and Hours: Monday to Friday, 9 AM – 6 PM (UK Hours); Potential for Flexible Hours???? Location: Remote/Online???? Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)<br>At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.<br>Opportunity Overview We are hiring a mid to senior technical recruiter to run our tech desk end to end. This is a self-directed 360 role, owning every stage from sourcing through to closing candidates with clients. You will take inbound requests from our team and existing clients while running an independent pipeline separate from the core team.<br>Role Description You will lead technical searches from brief to placement, owning the full hiring cycle without lead generation support. You will communicate directly with clients throughout every stage, presenting shortlisted candidates clearly for final decisions. You will manage your own pipeline, workload, and priorities on an independent system. The role suits a self-sufficient recruiter with strong technical judgement and confident client-facing skills.<br>Key Responsibilities Full-Cycle Recruitment - Own the entire hiring process from sourcing through to closing each candidate. Client Communication - Manage direct communication with clients across every stage of the search. Candidate Presentation - Present and position shortlisted candidates clearly to clients for final decisions. Inbound Handling - Take inbound requests from our team and existing clients without lead generation. Pipeline Ownership - Run and manage your own recruitment pipeline separately from the core team. Independent Workload Management - Operate on an independent system, managing your own workload and priorities.<br>Minimum Qualifications English Fluency - Fluent, excellent written and spoken English is mandatory for this role. Technical Recruitment Experience - Proven track record recruiting for technical roles across the full hiring cycle.360 Capability - Experience owning recruitment end to end, from sourcing to client close. Tech Understanding - Solid understanding of technical roles, skills, and how to assess candidates. Client-Facing Skills - Confident communicating directly with clients and presenting candidates throughout the process. Self-Sufficient Working Style - Able to manage your own pipeline and workload with minimal oversight. Mid to Senior Level - Mid-level to senior recruiter with strong capability and independent judgement.<br>Bonus Qualifications Tech Industry Background - Prior experience working within a technology company or technical function. Technical Degree - A relevant degree in a technical, engineering, or computing-related discipline.<br>Benefits Top-of-the-market pay. Remote working. Potential for flexible hours. Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.<br>Ready to elevate? Hit apply, complete your profile, and let the right opportunities come to you.

About the Job<br>????️ Working Days and Hours: Monday to Friday, 9 AM - 6 PM (UK Hours); Potential for Flexible Hours???? Location: Remote/Online???? Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)<br>At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.<br>Opportunity Overview Our client is scaling a multi-store e-commerce operation across several markets, with a growing need for consistent storefront content and merchandising ownership. This role will take day-to-day responsibility for Shopify updates, product content, reviews, and quality checks before changes go live.<br>Role Description The E-commerce Coordinator will manage operational updates across multiple Shopify storefronts, ensuring product pages, blogs, collections, and promotional content are accurate and well maintained. This person will support the growth team by coordinating storefront changes, email campaigns, reporting tasks, and pre-live QA. The role suits someone organised, detail-oriented, and comfortable owning repeatable processes in a fast-moving e-commerce environment.<br>Key Responsibilities Shopify Management - Update products, pricing, SKUs, collections, shipping groups, and metafields accurately. Storefront Merchandising - Maintain product pages, blogs, reviews, discounts, promotions, and collection pages. Quality Assurance - Check preview links, mobile layouts, broken states, and live customer-facing changes. Email Campaigns - Build, schedule, and QA Klaviyo campaigns from briefs and copy documents. Reporting Support - Pull, clean, and organise data for recurring reports and dashboards. Paid Media Coordination - Support UTM tagging, audience uploads, naming conventions, and account housekeeping.<br>Minimum Qualifications English Fluency - Fluent, excellent written and spoken English is mandatory for this role. Shopify Admin - 3+ years of hands-on Shopify Admin and merchandising experience. Multi-Store Operations - Experience managing content across several Shopify storefronts or markets. Detail Orientation - Strong QA discipline before customer-facing website or campaign changes go live. Data Handling - Proficient with Google Sheets or Excel for reporting and data tasks. Process Ownership - Able to build repeatable systems for storefront and content management. Klaviyo Experience - Experience building or maintaining campaigns in Klaviyo or similar platforms.<br>Bonus Qualifications Flow Maintenance - Familiarity with Klaviyo triggers, timing, segments, deliverability, and list hygiene. Technical E-commerce - Exposure to metafields, hreflang, Loox, Intelligems, or cross-regional setups. Growth Support - Exposure to Meta Ads, Google Ads, Google Analytics, SQL, or Amazon.<br>Benefits Top-of-the-market pay. Remote working. Potential for flexible hours. Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.<br>Ready to elevate? Hit apply, complete your profile, and let the right opportunities come to you.

????️ Working Days and Hours: Monday to Friday, 9 AM - 6 PM (UK Hours); Potential for Flexible Hours<br>???? Location: Remote/Online<br>???? Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)<br>At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.<br> Opportunity Overview Our client is an organic growth agency specialising in AI search optimisation and traditional SEO, serving UK and US retainers. This newly created, client-facing position will become the front of house for the client base, supporting clear communication and dependable reporting. The part-time role offers 20 hours weekly, Monday to Thursday, with potential to expand into full-time work.<br> Role Description As SEO Account Manager, you will manage client communications, reporting, sprint topic planning, and content quality assurance. You will interpret automated reporting outputs, sense-check findings, and communicate clear updates to the founder and clients. The role requires independent judgement, confident client-call leadership, and enough technical SEO knowledge to question performance changes constructively. You will not write content, conduct full technical audits, or manage delivery operations.<br> Key Responsibilities Client Communication - Own client emails and questions, providing clear responses within 24 hours. Client Calls - Lead up to four weekly client calls confidently and independently. Performance Reporting - Prepare, format, sense-check, and communicate insights from existing reporting tools. Sprint Planning - Propose relevant topics for each sprint using established organic growth tooling. Content Quality Assurance - Review optimised content before completing accurate, client-ready handovers. Process Documentation - Create practical SOPs and internal process documents during quieter periods.<br> Minimum Qualifications English Fluency - Fluent, excellent written and spoken English is mandatory for this role. SEO Account Management - Bring client-facing, agency-side experience managing SEO accounts independently. Client Leadership - Lead client conversations confidently without supervision or ongoing handholding. Critical Thinking - Question automated outputs and validate findings before communicating recommendations. Technical SEO - Understand schema, indexing, crawlability, and performance diagnostic questions. Reporting - Build, maintain, and interpret clear client reports and dashboards. Availability - Work 12:00-17:00 UK time, Monday to Thursday, consistently.<br> Bonus Qualifications AI Search Optimisation - Bring exposure to GEO or AEO alongside traditional SEO. Dashboard Tools - Use Looker Studio or comparable dashboarding platforms effectively. Process Development - Write content briefs, SOPs, or practical internal processes.<br> Benefits Top-of-the-market pay. Remote working. Potential for flexible hours. Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.<br> Ready to elevate? Hit apply, complete your profile, and let the right opportunities come to you.

????️ Working Days and Hours: Monday to Friday, 9 AM - 6 PM (UK Hours); Potential for Flexible Hours<br>???? Location: Remote/Online<br>???? Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)<br>At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.<br>Opportunity Overview Our client runs account-based marketing and demand-generation programmes for PE-backed and bootstrapped B2B Saa S, fintech, and systems-integrator businesses. As an SDR/BDR, you will prospect and qualify complex, multi-stakeholder accounts on behalf of the client's customers. This is a considered, research-led sales role, not a script-and-dial job.<br>Role Description You will own top-of-funnel outreach across email, Linked In, and phone, working defined ICP account lists rather than cold spray. Using account intelligence, you will personalise messaging for multi-threaded buyers and book qualified meetings for client accounts. You will keep CRM data clean, report on pipeline and activity, and coordinate closely with the owned and paid teams on messaging and cadence. Success here rewards research, persistence, and sharp commercial judgement.<br>Key Responsibilities Targeted outbound prospecting - Run email, Linked In, and phone outreach against defined ICP account lists. Lead qualification and booking - Qualify sourced leads and book qualified meetings for client accounts. Personalised multi-threaded outreach - Use account intelligence to tailor messaging for complex, multi-stakeholder buyers. CRM hygiene and reporting - Keep CRM data clean and report on pipeline and activity levels. Cross-team coordination - Align with owned and paid teams on messaging, sequencing, and cadence.<br>Minimum Qualifications English Fluency - Fluent, excellent written and spoken English is mandatory for this role. Proven SDR/BDR tenure - 2+ years in an SDR/BDR seat with genuine, stable tenure. Long-term SDR commitment - Motivated to grow within an SDR role, not chasing a closing track. Analytical and verbal reasoning - Can digest complex ICP and product detail, then adapt quickly. Outbound resilience - Comfortable and consistent across high-volume outbound cadences without dropping quality. Multi-channel prospecting - Confident running email, Linked In, and phone outreach in equal measure.<br>Bonus Qualifications Complex-sale background - Experience in B2B Saa S, agency, or other complex, multi-stakeholder sales. Sales tooling fluency - Hands-on with Hub Spot or Salesforce and engagement tools like Outreach or Apollo.<br>Benefits Top-of-the-market pay. Remote working. Potential for flexible hours. Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.<br>Ready to elevate? Hit apply, complete your profile, and let the right opportunities come to you.

Company Description: Atheel CX, part of Atheel Holding established in 2016, is a diversified customer experience leader serving clients across multiple industries and regions. The company manages over 5 million monthly transactions, supports a 5,000-seat capacity, and employs 20,000 team members serving more than 150 clients in 25 industries. With operations across the UAE, KSA, and Egypt and five strategic delivery sites in Egypt, Atheel CX provides scalable, multilingual customer solutions in over 15 languages. The organization is recognized for its strong focus on quality, information security, and operational excellence, backed by globally respected certifications including ISO standards, PCI DSS compliance, and ITIL. Atheel CX offers a robust, growth-oriented environment for professionals interested in customer experience, operations, and digital transformation.<br>Role Description: The Lead Qualifier is responsible for evaluating incoming leads, confirming their suitability, and ensuring accurate routing to the appropriate sales or account management teams in a fast-paced customer experience environment. Day-to-day tasks include contacting prospects via phone, email, and digital channels, validating key information, documenting interactions in CRM systems, and prioritizing leads based on predefined criteria. The role also involves collaborating closely with sales and operations teams, maintaining detailed records, preparing basic reports on lead performance, and providing feedback to improve lead generation and qualification processes. This is a full-time, on-site role based in Cairo, Egypt, requiring consistent presence at Atheel CX’s local facilities. The position offers opportunities to contribute directly to revenue growth and customer satisfaction through efficient lead handling and high-quality communication.<br>Qualifications:Strong communication and interpersonal skills, including clear verbal and written communication in English; additional language proficiency (e.g., Arabic) is an advantage. Customer service and sales-oriented skills, with the ability to build rapport, ask probing questions, and assess lead potential professionally. Experience with CRM tools, lead management systems, and basic data entry, along with comfort working with spreadsheets and simple reporting dashboards. Organizational and time-management skills, including the ability to manage multiple leads, prioritize tasks, and follow structured qualification workflows. Analytical and problem-solving skills, with attention to detail in verifying information and identifying lead quality issues or process gaps. Previous experience in call centers, customer experience, inside sales, or lead qualification roles is highly beneficial. Ability to work on-site in Cairo, Egypt, in a high-volume, performance-driven environment and collaborate effectively with diverse teams. High school diploma or equivalent required; a bachelor’s degree in business, marketing, communications, or a related field is a plus.<br>If you’re interested, send your CV to: 01115983632 and mention Lead Qualifier

About the job:<br>Company Description Atheel CX, part of Atheel Holding established in 2016, is a diversified customer experience and business solutions provider serving clients across multiple industries. With 5 strategic delivery sites in Egypt and corporate operations spanning the UAE, KSA, and Egypt, the company manages high transaction volumes while maintaining strong service continuity. Atheel CX supports more than 150 clients in 25 industries, handling over 5 million monthly transactions with a 5,000-seat capacity and a workforce of 20,000 employees. Its multilingual capabilities cover 15+ languages, including Arabic, English, French, German, Spanish, and others, enabling it to support global partners. The company operates under robust quality, security, and operational certifications such as ISO 9001, ISO 27001, ISO 18295, and PCI DSS, reinforcing its commitment to trusted, scalable excellence. Role Description The Lead Opener (real-estate) is a full-time, on-site role based in Qesm El Maadi. The individual in this role will contact and qualify potential real-estate leads via phone, messaging, and digital channels, capturing accurate information and assessing interest and readiness to move forward. Day-to-day responsibilities include maintaining and updating lead databases, scheduling appointments or follow-ups for sales agents, and ensuring smooth handover of qualified leads to the sales team. The Lead Opener will follow scripts and guidelines, handle initial inquiries, provide basic information about real-estate offerings, and document all interactions in the CRM system. The role also involves meeting daily and weekly targets, collaborating with supervisors to improve lead generation strategies, and providing feedback on lead quality and market responses.<br>Qualifications Candidates should possess strong communication and interpersonal skills, including clear spoken and written English and Arabic, active listening, and a professional phone manner. Candidates should possess customer service and relationship-building skills, with the ability to handle objections, answer initial inquiries, and create a positive first impression for potential clients. Candidates should possess sales and lead qualification skills, including basic understanding of real-estate sales cycles, prospecting, and assessing lead interest and suitability. Candidates should possess organizational and data management skills, such as accurate data entry, CRM usage, record-keeping, and time management to handle high call volumes. Candidates should possess problem-solving and adaptability skills, with the ability to work under targets, respond to changing priorities, and follow structured scripts while using sound judgment. Prior experience in real-estate, call centers, telesales, or customer support is highly beneficial. High school diploma or equivalent required; a college degree in Business, Marketing, or a related field is an advantage.<br>If you’re interested, send your CV to: 01115983632<br>Requirements added by the job poster:• Bachelor's Degree• 1+ years of experience in Sales• 1+ years of Real Estate experience

Job Purpose:<br>The Integration Senior (IBM BPM / IBM BAW) is responsible for designing, developing, implementing, and optimizing Business Process Management (BPM) solutions using IBM Business Process Manager (IBM BPM) and IBM Business Automation Workflow (BAW). The role supports enterprise process automation initiatives by translating business requirements into scalable workflow solutions, integrating enterprise systems, improving operational efficiency, and ensuring reliable process execution across the organization.<br>Key Accountabilities:<br>Design, develop, configure, and maintain IBM BPM / IBM BAW workflow solutions and business process applications. Analyze business requirements and translate them into technical designs and automated business processes. Develop process models, service flows, user interfaces, coaches, business services, and workflow automation components. Configure and implement end-to-end business process orchestration and automation solutions. Design and develop integrations between IBM BPM/BAW and enterprise applications, databases, APIs, and external systems. Optimize existing business processes to improve efficiency, productivity, and user experience. Support process monitoring, troubleshooting, root cause analysis, and performance optimization activities. Develop reusable components, integration services, and workflow templates following development best practices. Participate in solution architecture discussions and contribute to enterprise automation initiatives. Support deployment, testing, release management, and production support activities. Collaborate with architects, project managers, business analysts, and stakeholders to ensure successful project delivery. Maintain technical documentation, process designs, implementation guides, and knowledge transfer materials. Provide technical leadership, mentoring, and coaching to junior developers and consultants. Ensure compliance with development standards, security requirements, and enterprise architecture guidelines.<br>Minimum Qualifications:<br>Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related discipline. IBM BPM / IBM BAW certifications are preferred. Additional certifications in Process Automation, Integration Technologies, Agile, or Dev Ops are considered an advantage.<br>Minimum Experience:<br>+5 years of experience in Business Process Management and workflow automation solutions. Strong hands-on experience with IBM BPM and IBM Business Automation Workflow (BAW). Experience designing and implementing enterprise workflow and process automation solutions. Experience in business process modeling, integration development, workflow design, and application support. Experience working within enterprise integration and digital transformation programs. Experience supporting production systems and mission-critical business processes.<br>Job-Specific Skills:<br>IBM Business Process Manager (IBM BPM). IBM Business Automation Workflow (BAW). Business Process Modeling. Workflow Design and Automation. Business Process Optimization. Process Orchestration. Human Services and Coaches. Integration Services and APIs. Enterprise Application Integration. REST and SOAP Web Services. Java Script Development. BPM Solution Architecture. Process Monitoring and Performance Tuning. Incident Troubleshooting and Root Cause Analysis. Production Support and Maintenance. CI/CD Pipelines and Dev Ops Practices. Version Control Systems. Agile and Scrum Methodologies. Technical Documentation and Solution Design. Stakeholder Management and Business Analysis.

Job Title<br><br>Customer Support Specialist (Escalations)<br><br>Job Description<br><br>Resolve complex customer cases with professionalism and care.<br><br>About The Role<br><br>We are looking for a highly skilled Customer Support Specialist (Escalations) to join our Customer Experience team. In this role, you will manage complex customer inquiries and escalations, delivering exceptional service through effective problem-solving, strong communication, and sound decision-making.<br><br>You will take ownership of customer cases from start to finish, working closely with internal teams to ensure timely and satisfactory resolutions while maintaining a customer-first approach.<br><br>Key Responsibilities<br><br>Complex Case Management<br><br>Manage complex, high-priority customer cases from initial contact through final resolution. Serve as the primary point of contact for customers throughout the resolution process. Investigate issues, assess available solutions, and make informed decisions within established guidelines. Handle sensitive customer situations with professionalism, empathy, and discretion. Negotiate and mediate resolutions while balancing customer satisfaction and business objectives. Exercise sound judgment in resolving unique or non-standard situations.<br><br>Customer & Stakeholder Communication<br><br>Communicate clearly and professionally across multiple channels. Explain policies, procedures, and solutions in a simple and customer-friendly manner. Collaborate with cross-functional teams to resolve customer concerns efficiently. Escalate issues appropriately when required while ensuring timely follow-up.<br><br>Operational Excellence<br><br>Act as a subject matter expert for complex case handling and customer support processes. Identify recurring issues and provide recommendations for process improvements. Support pilot initiatives, new processes, and continuous improvement projects when applicable. Maintain accurate documentation while ensuring customer data confidentiality and compliance.<br><br>Qualifications<br><br>Required<br><br>Minimum of 1 year of experience in a call center, customer support, or a similar customer-facing role, or experience in a higher-level customer service position. Proven experience managing complex customer cases and escalations. Excellent conflict resolution, negotiation, and problem-solving skills. Strong written and verbal communication skills. Ability to prioritize, organize, and manage multiple cases in a fast-paced environment. High School Diploma or equivalent. Excellent English communication skills (C1/C2 proficiency). Strong computer literacy with the ability to quickly learn new systems and tools. Flexibility to work rotating shifts, weekends, and public holidays based on business needs.<br><br>Preferred<br><br>Bachelor's degree or equivalent. Experience within customer experience, hospitality, technology, or service-based industries. Experience working with CRM platforms and productivity tools. Strong analytical skills with the ability to identify trends and recommend improvements. Experience collaborating with cross-functional teams.<br><br>Core Competencies<br><br>Excellent communication and active listening. Customer-focused mindset with a passion for delivering outstanding service. Strong decision-making and sound judgment. Effective conflict resolution and negotiation skills. High attention to detail and organizational skills. Ability to perform under pressure while managing multiple priorities. Adaptability in a dynamic and evolving work environment. Commitment to maintaining customer confidentiality and data security.

Occupation Description The Facility Management Director gives primary oversight and direction for City Edge’s Facilities and Physical Security operations for all sites, including ensuring management and execution of hard and soft services and projects are provided in accordance with operational and financial targets. He/she will drive continuous improvement across all responsibilities, and all assigned sites, develop and strengthen relationships with customers to ensure facilities needs are understood and met in the most effective and efficient manner, and also develop and lead the facilities team to ensure full engagement and provide consistent, predictable results for business operations.<br>Job Scope Operations:Secure the functionality of the business to drive extensive and sustainable growth. Manage KPI's and SLA's with a focus on optimizing service delivery and attention to the improvement of processes, systems, tools and equipment. Establish operational policies that promote engagement, company culture and vision Oversee operations of the company working with Senior Management from other contracts and departments Design the implementation of efficient operation solutions based on pioneering technology. Oversee financial and technical matters with a focus on the performance of services delivered. Draft and submit Financial Budgets for each trade Focus on the customers and their stakeholders to deliver exceptional service, add solutions and identify innovative added value business opportunities that complement the services already being delivered. Support the preparation of new opportunities by reviewing the organization's structure, technical specifications, and financial parameters Ensure contract compliance with the company's policies and regulations on Quality, Environment and Health & Safety Review & approve OPEX & CAPEX budgets in accordance with the operations requirement Monitor & continuously conduct operational audits to ensure achieving the strategic approaches.<br>Contract Management:Establish and maintain SLAs and KPIs of the outsourced contractors and monitor department heads tracking for the performance levels of the contractor by routinely assessing performance against a checklist, identifying defaults or shortcomings in service levels, and based on same preparing necessary action proposals. Establish a cut-off date to start contract renewal, monitor scope with department heads, and procurement negotiations with vendors with oversight on budget parameters. Review tenders/benchmarking and comparative statements.<br>Staff Management & Service Standards:Manage the overall performance of the Operations team, provide leadership, develop and implement operational strategies & increase organizational effectiveness by ensuring the growth and development of all employees. Develop direct reports to ensure succession plans to support future company requirements and employee career objectives. Monitor Daily Reports and flag issues to department heads where necessary and customize solutions to repetitive challenges.<br>Reporting: Prepare routine and ad hoc reports, to keep the management informed about all issues relating to the operations and take necessary action. <br>Education and Most Common Work Experience Requested Bachelor’s Degree in Engineering. MBA or CFM is a plus.20+ years’ of related experience of which a minimum of 3-6 years should be in a similar position responsibility, similar industry is a must.

HR & Administration Manager – Cairo Full-Time | Fully On-Site | Cairo, Egypt<br>We are looking for an experienced HR & Administration Manager to lead the HR function and oversee the day-to-day administration of our Cairo office within a multinational group. This is a full-time, fully on-site position. Remote or hybrid working is not available. The role is approximately 70% HR and 30% administration. The successful candidate will be primarily responsible for HR operations, employee relations, compliance, and policy implementation, while also ensuring that the office remains professional, well-managed, and an attractive place to work. Key Responsibilities<br>Human Resources Lead end-to-end HR operations for the Cairo office, supporting IT, content, digital marketing, and other professional teams. Ensure compliance with Egyptian Labor Law, Social Insurance, and statutory requirements. Implement and enforce group HR policies and governance standards. Oversee recruitment, employment contracts, onboarding, probation, performance follow-up, and offboarding. Manage employee relations, grievances, disciplinary matters, and workplace concerns. Coordinate payroll, benefits, medical insurance, statutory deductions, and employee records. Maintain accurate HR documentation suitable for audit and compliance reviews. Manage and develop the local HR team. Act as the main HR contact between the Cairo office and regional management outside Egypt.<br>Administration and Office Management Oversee the administration team and the day-to-day operation of the Cairo office. Ensure the office remains clean, safe, professional, well-equipped, and welcoming. Maintain a high-quality workplace environment that supports employee productivity and engagement. Oversee office services, maintenance, security, cleaning, supplies, hospitality, and other daily requirements. Manage administrative vendors, service providers, contracts, and related expenses. Resolve office-related issues promptly and ensure employees receive reliable administrative support. Support management visits, office events, and other business requirements when needed.<br>What We Are Looking For At least 7 years of HR and administration experience in Egypt. Proven experience working within a multinational, international, or foreign-owned organization. Strong hands-on HR operations and employee-relations experience. Practical knowledge of Egyptian Labor Law and Social Insurance. Experience managing HR and administration teams. Strong organizational, problem-solving, and vendor-management skills. Fluent Arabic and English communication. A hands-on, accountable, and discreet management style.<br>Why Join UsLead the HR function of an established Cairo office. Work directly with regional and international management. Gain exposure to cross-border HR operations and governance. Take an active role in maintaining a professional and attractive workplace. Join a structured and growing organization.<br>Important This is a full-time, fully on-site role based in Cairo. Only candidates with relevant HR experience in multinational, international, or foreign-owned companies in Egypt will be considered.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for delivery-focused Project Managers who can independently manage complex technology projects within a banking environment.<br> Required Experience • Minimum 3–5 years of Project Management / Technology Delivery experience.<br> • Strong experience managing medium to large technology projects.<br> • Banking / Financial Services experience is highly preferred.<br> • Experience managing multiple parallel workstreams, teams, and dependencies.<br> • Previous exposure to integration-heavy or transformation projects is preferred.<br> Project &amp; Delivery Management Candidates should have strong hands-on experience in: • End-to-end project planning and execution.<br> • High-level and detailed project plans.<br> • Milestone and dependency management.<br> • RAID management.<br> • Resource and capacity planning.<br> • Baseline vs.<br> forecast tracking.<br> • Release and Go-Live planning.<br> • Recovery plans for delayed projects.<br> • Executive status reporting and management dashboards.<br> • Escalation and action tracking.<br> Agile / Scrum Strong practical knowledge of: • Sprint Planning.<br> • Daily Stand-ups.<br> • Sprint Reviews and Retrospectives.<br> • Backlog management.<br> • Story / Task / Bug lifecycle.<br> • Sprint capacity and delivery forecasting.<br> • Agile delivery governance.<br> We are not looking for Scrum Masters who only facilitate ceremonies.<br> The candidate should be able to own overall project delivery.<br> Technical Understanding The candidate does not need to be a developer, but should be comfortable managing discussions related to: • APIs and system integrations.<br> • Backend and Frontend development.<br> • Middleware / ESB.<br> • Legacy systems and modernization.<br> • Integration dependencies.<br> • Environments and deployments.<br> • Technical blockers and defects.<br> Testing &amp; Release Management Good understanding of the delivery lifecycle, including: • Development → Integration Testing → SIT → UAT → Go-Live → Hypercare Candidates should be familiar with: • Defect management and prioritization.<br> • SIT/UAT readiness.<br> • Test-data and environment dependencies.<br> • Code freeze and release readiness.<br> • Go-Live criteria and production support.<br> Stakeholder Management The candidate should be capable of independently coordinating with: • Development Teams.<br> • Technical Leads / Architects.<br> • QA and Testing Teams.<br> • Product Owners / Business Teams.<br> • Infrastructure and Security Teams.<br> • External delivery partners.<br> • Senior Management.<br> Strong communication, follow-up, negotiation, and escalation skills are essential.<br> Required Tools Strong hands-on experience with: • Jira • Microsoft Excel • PowerPoint • Microsoft Project Experience with Confluence, Smartsheet, Miro, or Power BI would be an advantage.<br> Preferred Project Background Profiles with experience in any of the following would be preferred: • Banking transformation.<br> • Core banking integrations.<br> • API modernization.<br> • ESB / Middleware.<br> • Digital banking.<br> • Contact Center systems.<br> • Branch banking systems.<br> • Large-scale integration programs.<br> • Multi-vendor / outsourced delivery environments.<br> Certifications PMP, PRINCE2, PMI-ACP, PSM/CSM, or SAFe certifications are preferred but not mandatory.<br> The key requirement is a candidate with a strong ownership mindset who can proactively identify risks, drive actions, manage dependencies, challenge unrealistic commitments, and take accountability for delivery rather than only coordinating meetings and collecting updates.<br></span> </div>