وظائف مضيفة طيران

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <p><strong>Responsibilities:</strong></p> <ul> <li>Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.</li> <li>Ensure water temperature and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.</li> <li>Ensure clean wares are stored in appropriate areas.</li> <li>Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.</li> <li>Work with employees working on all shifts in order to distribute duties.</li> <li>Actively take part in all operations and ensure that operations are carried out seamlessly.</li> <li>Monitor the buffet preparation equipment and hand them over to the buffet attendant fully functional.</li> <li>Assist his/her seniors and assume the full responsibility of the department in their absence.</li> <li>Control the entry/exit and break hours of employees.</li> <li>Control the washing cycle of the dishwasher to ensure that the proper cycle is used and correct it, if necessary.</li> <li>Handle requests placed by juniors and, when necessary, report them to his/her seniors.</li> <li>Control garbage collection and the garbage areas and ensure that the necessary arrangements are made.</li> <li>Take part in the emergency response teams.</li> <li>Implement necessary warnings and departmental trainings in order to save energy inside the facility.</li> <li>Implement responsibilities to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li> <li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: At least a primary school diploma.</li> <li>Experience: At least 3 years of related work experience or 1 year of work experience in a lower position and experience with applying the main principles and/or different methods.</li> <li>Foreign language: Not required.</li> <li>Courses and training: Prior attendance in trainings in the related field.</li> <li>Computer literacy: Not required.</li> <li>Skills: Expected to possess advanced level of knowledge of standard work routines and general kitchen rules. Expected to perform simple, specific and standard tasks that are generally repetitive.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Inspect, pull, and stack cleaned items; send soiled items back for re-scrubbing and re-washing.</li> <li>Ensure water temperature and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.</li> <li>Ensure clean wares are stored in appropriate areas.</li> <li>Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine, and troubleshoot dishwasher malfunctions as required.</li> <li>Work with employees working on all shifts in order to distribute duties.</li> <li>Actively take part in all operations and ensure that operations are carried out seamlessly.</li> <li>Monitor the buffet preparation equipment and hand them over to the buffet attendant fully functional.</li> <li>Assist his or her seniors and assume the full responsibility of the department in their absence.</li> <li>Control the entry and exit and break hours of employees.</li> <li>Control the washing cycle of the dishwasher to ensure that the proper cycle is used and correct it, if necessary.</li> <li>Handle requests placed by juniors and, when necessary, report them to his or her seniors.</li> <li>Control garbage collection and the garbage areas and ensure that the necessary arrangements are made.</li> <li>Take part in the emergency response teams.</li> <li>Implement necessary warnings and departmental trainings in order to save energy inside the facility.</li> <li>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution, and harmful effects to the environment.</li> <li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: At least a primary school diploma.</li> <li>Experience: At least 3 years of related work experience or 1 year of work experience in a lower position and experience with applying the main principles and different methods.</li> <li>Foreign language: Not required.</li> <li>Courses and training: Prior attendance in trainings in the related field.</li> <li>Computer literacy: Not required.</li> <li>Skills: Expected to possess advanced level of knowledge of standard work routines and general kitchen rules. Expected to perform simple, specific, and standard tasks that are generally repetitive.</li> </ul></p><p></p>

<p><strong>Company Description</strong> TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to become sharper, more modern, and strongly focused on empathy in every interaction. TP combines intelligent, technology-driven solutions with human-centered service to support clients and customers worldwide. The organization is committed to staying future-ready, offering stable, growth-oriented careers for team members. Joining TP means being part of a company that embraces innovation while valuing people and their journeys.</p><p><strong>Role Description</strong> This is a full-time, on-site Travel Agent role based in Cairo, Egypt. The Travel Agent will support customers with end-to-end travel arrangements, including flight, hotel, and car rental reservations, ensuring accurate bookings and a smooth travel experience. Day-to-day tasks include handling inquiries via phone, email, or chat, providing tailored travel options, and resolving issues or changes efficiently. The role also involves promoting suitable travel products and services, meeting sales targets, and maintaining up-to-date knowledge of travel policies, routes, and partner offerings. The Travel Agent will collaborate with colleagues and use internal systems and tools to deliver timely, high-quality customer service.</p><p><strong>Qualifications</strong></p><ul><li>Candidates should possess strong skills in Reservations and Travel Arrangements, including coordinating flights, hotels, and complete itineraries.</li><li>Candidates should possess excellent Customer Service skills, with the ability to handle inquiries, resolve issues, and communicate clearly and professionally.</li><li>Candidates should possess experience in Car Rental services, including managing bookings and understanding rental policies and options.</li><li>English B2</li><li>Grads </li><li>Candidates should possess Sales skills, with the ability to recommend travel products, upsell services, and meet performance targets.</li><li>Strong verbal and written communication skills in English; additional language proficiency is an advantage.</li><li>Ability to work in a fast-paced, customer-focused environment with attention to detail and accuracy.</li><li>Proficiency in using reservation systems, CRM tools, and standard office software.</li><li>Previous experience in travel, hospitality, or contact center environments is preferred.</li><li>High school diploma or equivalent required; further education in tourism, business, or related fields is a plus.</li></ul>

<p>Join our Cabin Crew team!&nbsp;<br><br>We are looking for dynamic, empathetic, and professional individuals to join our next batch of Cabin Crew. If you thrive in a fast-paced environment and love making every journey memorable, we want to hear from you.</p><h3>&nbsp;</h3><p>As the face of our airline, you’ll be responsible for ensuring the safety and comfort of our passengers while delivering world-class service across the globe.</p><p><br><strong>Requirements:</strong></p><ul><li><p>Maximum age of 28 years for initial cabin crew</p></li><li><p>University bachelor's degree is a Must</p></li><li><p>Minimum of 160 cm for ladies, 170 cm for gentlemen, with ability to reach <strong>212 cm</strong> (on tiptoes), weight is proportional to height standard set.</p></li><li><p>Military exemption or completion for gentlemen applicants</p></li><li><p>Fluency in Written - Spoken English language – additional language is a plus</p></li><li><p>Team player &amp; customer service-oriented mindset</p></li><li><p>Professional grooming standards with no visible tattoos or piercings while in uniform.</p></li><li><p>Applicants must submit an updated CV including a recent, professional formal photo.</p></li></ul><p>&nbsp;</p><h3><strong>Why Join Us?&nbsp;</strong></h3><p>We take care of our crew just as well as we take care of our passengers. Our comprehensive benefits package includes:</p><p><strong>Competitive Salary:</strong> Basic pay plus flying hourly pay.</p><p><strong>Staff Travel:</strong> flight tickets for you and your immediate family.</p><p><strong>Medical &amp; Life Insurance</strong></p><p><strong>Social Insurance</strong></p><p><strong>End of Service Benefit</strong></p><p>&nbsp;</p><h3><strong>How to Apply</strong></h3><p>Ready to start your journey? Please submit your application with the following documents attached:</p><p><strong>Updated CV:</strong> Highlighting your customer service experience.</p><p><strong>Recent Photo:</strong> A professional, full-length or passport-sized photo (well-lit, professional attire) is a MUST.</p><p>&nbsp;</p><p><strong>Requirements</strong></p><p>&nbsp;</p><ul><li><p>Maximum age of 28 years for initial cabin crew</p></li><li><p>University bachelor's degree is a Must</p></li><li><p>Minimum of 160 cm for ladies, 170 cm for gentlemen, with ability to reach <strong>212 cm</strong> (on tiptoes), weight is proportional to height standard set.</p></li><li><p>Military exemption or completion for gentlemen applicants</p></li><li><p>Fluency in Written - Spoken English language – additional language is a plus</p></li><li><p>Team player &amp; customer service-oriented mindset</p></li><li><p>Professional grooming standards with no visible tattoos or piercings while in uniform.</p></li><li><p>Applicants must submit an updated CV including a recent, professional formal photo<strong>.</strong></p></li></ul><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions.<br> Whether you’re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt.<br> Born out of B.<br>TECH—Egypt’s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions—mylo brings a legacy of trust and innovation to the fintech space.<br> All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.<br> Responsibilities: Design, build, and maintain robust end-to-end features across both client-facing interfaces and core backend systems.<br> Develop clean, modern, and scalable APIs, integrate seamlessly with third-party systems and internal services, and optimize data streams for high-performing front-end experiences.<br> Take full ownership of application functionality, performance, and scalability, ensuring reliable execution across the full technology stack.<br> Work collaboratively with databases, manage data schemas, and write efficient queries to support seamless application performance.<br> As an integral member of the mylo team, actively contribute to the creation of a safe, collaborative, growth-focused, purposeful, values-driven, and diverse company culture across all organizational levels.<br> Office environment: When you come to our b_labs office, you'll find creative workspaces and an open design to foster collaboration between teams.<br> Flexibility: You know best whether you want to work from home or in the office.<br> Equipment: From "Day 1" you will receive all the equipment you need be successful at work.<br> 2+ years of professional experience as a software engineer, with a strong focus on TypeScript .<br> Solid understanding of Object-Oriented Programming (OOP) and core software development principles.<br> Experience building and integrating RESTful APIs and working with application architecture.<br> Working knowledge of relational and non-relational databases, including SQL, PostgreSQL, and NoSQL solutions (such as MongoDB or Couchbase).<br> Experience writing effective unit, integration, and API tests to maintain code quality.<br> Familiarity with microservices architecture and service-oriented applications.<br> Exposure to cloud technologies (AWS, Azure) and containerization tools like Docker is a plus.<br></span> </div>

<p><h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location</h4> <p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <p>Nile side Egyptian glamour; a sleek setting, our hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units, a heated swimming pool, spa and fitness center, and 11 food and beverage venues.</p> <p>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile. Our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced valet parking attendant who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</h4> <h4>What you will do</h4> <ul> <li><strong>Guest arrival & departure</strong><br> Greet guests warmly upon arrival with a professional and friendly demeanor<br> Assist with unloading and loading luggage efficiently and safely<br> Escort guests to the reception desk and check with them about their trip </li> <li><strong>Luggage & transportation services</strong><br> Transport guest luggage promptly to and from rooms<br> Store luggage securely when required<br> Coordinate transportation services such as taxis, limousines, or shuttle services </li> <li><strong>Guest assistance</strong><br> Provide directions, hotel information, and local recommendations<br> Handle special requests (e.g., extra amenities, deliveries, messages)<br> Support guests with mobility or accessibility needs </li> <li><strong>Coordination & communication</strong><br> Work closely with front desk, concierge, and housekeeping teams<br> Communicate guest requests and preferences effectively<br> Ensure timely service delivery across departments </li> <li><strong>Lobby & entrance management</strong><br> Maintain cleanliness and organization of the entrance and lobby area<br> Manage traffic flow at the hotel entrance<br> Uphold safety and security standards </li> </ul> <h4>What you bring</h4> <ul> <li>Requires a working knowledge of division operations.</li> <li>Working knowledge is generally learned on the job.</li> <li>Requires ability to operate computer equipment and other department systems.</li> <li>Requires reading, writing and oral proficiency in the English language.</li> <li>More than 1 year experience.</li> <li>Native Arabic speaker.</li> <li>Have authorization of citizenship.</li> </ul> <h4>What we offer</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary dry cleaning for employee uniforms and business attire.</li> <li>Complimentary employee meals.</li> <li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</li> <li>Dental and medical, disability, and life insurance.</li> <li>Retirement pension plan.</li> <li>Employee service awards.</li> <li>Annual employee party, social and sports events.</li> </ul> <h4>Schedule & hours</h4> <p>Full-time job with 44 working hours a week.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span>Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.</span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span>Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.</span></li><li><span>Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.</span></li><li><span>Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions. </span></li><li><span>Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.</span></li><li><span>Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.</span></li><li><span>Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.&nbsp;</span></li><li><span>Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.&nbsp;</span></li><li><span>Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.</span></li></ul><br><b>Qualifications (Academic, training, languages)</b> <br><p><span>Bachelors in business administration, or related customer-management stream from a recognized university</span></p><br><br><b>Work Experience</b> <br><ul><li><span><span>3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.</span></span></li><li><span><span>Proficient in CRM systems, customer feedback management tools, and MS Office suite</span></span></li><li><span><span>Understanding of passenger travel journey, touchpoints, channels, etc.&nbsp;</span></span></li><li><span><span>Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.</span></span></li><li><span><span>Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.&nbsp;</span></span></li><li><span><span>Capable of understanding market trends and emerging practices in CRM.</span></span></li><li><span><span>Employs a balance of technical expertise, and essential soft skills.</span></span></li></ul><br><p><strong><span><span>Requirements for Internal Candidates:</span></span></strong></p><br><br><ul><li>At least 1 year of work experience with the Air Arabia Group.</li></ul><br><br> </div>

<ul><li><p>Job Title: Travel Visa Specialist</p></li><li><p>​Location: Salah Salem, Heliopolis</p></li><li><p>Department: Visa operarions</p></li><li><p>Employment Type: Full-time</p></li><li><p></p></li><li><p>​About the Role</p></li><li><p></p></li><li><p>​We are seeking an experienced, highly connected, and detail-oriented Travel Visa Specialist to lead and manage our visa processing operations. In this role, you will be the backbone of our travel logistics, ensuring seamless, error-free visa procurement for large corporate groups, incentive travel delegations, and individual clients.</p></li><li><p>​If you thrive in a fast-paced environment, possess an elite network within major embassies, and pride yourself on flawless execution under tight deadlines, we want you on our team.</p></li><li><p></p></li><li><p>​Key Responsibilities</p></li><li><p></p></li><li><p>​End-to-End Visa Management: Oversee and execute the complete visa application process for dozens of corporate and leisure travel groups simultaneously.</p></li><li><p></p></li><li><p>​Embassy &amp; Consulate Liaison: Leverage existing relationships and build new connections with embassies, consulates, and third-party processing centers (e.g., VFS Global, TLScontact) to expedite processing and resolve complex issues.</p></li><li><p></p></li><li><p>​Compliance &amp; Accuracy: Meticulously review all documentation (application forms, financial records, invitations, and flight/hotel itineraries) to ensure 100% accuracy and compliance with evolving international immigration laws.</p></li><li><p></p></li><li><p>​Client Consultation: Provide clear, professional guidance to corporate clients and group leaders on specific visa requirements, timelines, and documentation.</p></li><li><p></p></li><li><p>​Problem Solving: Proactively identify potential bottlenecks or rejection risks and implement immediate corrective actions.</p></li><li><p></p></li><li><p>​Database Management: Maintain up-to-date, secure digital records of all applications, passports, and visa statuses.</p></li><li><p>​Required Qualifications &amp; Skills</p></li><li><p></p></li><li><p>​Experience: Minimum of 3 years of proven experience specializing in travel visa processing, preferably within a fast-paced corporate travel agency, MICE operator, or global logistics firm.</p></li></ul><ul><li><p>​Industry Network: Strong, established connections and a reliable network within major foreign embassies and consulates.</p></li></ul><ul><li><p>​Languages: Flawless fluency in English (both written and spoken) is mandatory. Strong communication skills are vital for high-level embassy interactions and corporate client management.</p></li></ul><ul><li><p>​Tech-Savviness: Highly computer literate, with advanced proficiency in MS Office (Excel, Word), cloud-based data management, and digital embassy portals.</p></li><li><p>​Attention to Detail: An eagle-eye view for documentation; zero tolerance for errors, omissions, or typos.</p></li></ul><ul><li><p>​Mindset: A highly driven self-motivator who can work autonomously, manage high-stress situations, and successfully juggle multiple group deadlines at once.</p></li></ul><ul><li><p>​Regulatory Knowledge: Deep, up-to-date understanding of Schengen, US, UK, and GCC visa regulations and changing geopolitical travel policies.</p></li></ul><p></p>

<h1>Senior Freight Operations – Air &amp; Sea</h1><p><strong>Department:</strong> Freight Forwarding Operations<br><strong>Reports To:</strong> Freight Forwarding Operations Manager<br><strong>Employment Type:</strong> Full-Time<br><strong>Location:</strong> Egypt</p><h2>Job Purpose</h2><p>The Senior Freight Operations professional is responsible for the end-to-end operational handling of <strong>air and sea freight import and export shipments</strong>, ensuring shipments are executed accurately, efficiently, on time, and in accordance with customer requirements, carrier procedures, customs regulations, and company standards.</p><p>The role acts as a senior operational focal point, coordinating with airlines, shipping lines, overseas agents, customers, customs-clearance teams, transport providers, sales, and finance while supporting and supervising junior operations staff.</p><h2>Key Responsibilities</h2><h3>1. Air Freight Operations</h3><ul><li><p>Manage air freight import and export shipments from booking through final delivery.</p></li><li><p>Arrange bookings with airlines, GSAs/GSSAs, consolidators, and overseas agents.</p></li><li><p>Review flight schedules, routing options, transit times, capacity, and operational restrictions.</p></li><li><p>Prepare and review MAWB/HAWB documentation and shipping instructions.</p></li><li><p>Coordinate cargo acceptance, terminal handling, customs clearance, and delivery.</p></li><li><p>Monitor shipment status, departures, arrivals, connections, and irregularities.</p></li><li><p>Handle airline booking amendments, offloads, delays, and operational exceptions.</p></li><li><p>Ensure compliance with airline acceptance requirements and applicable air-cargo procedures.</p></li><li><p>Coordinate special cargo requirements, including temperature-sensitive, oversized, valuable, and dangerous goods where applicable and authorized.</p></li></ul><h3>2. Sea Freight Operations</h3><ul><li><p>Manage FCL and LCL import and export shipments.</p></li><li><p>Arrange bookings with shipping lines, NVOCCs, co-loaders, and overseas agents.</p></li><li><p>Monitor vessel schedules, routing, transit times, cut-offs, and equipment availability.</p></li><li><p>Coordinate container release, pickup, stuffing, transportation, gate-in, and port requirements.</p></li><li><p>Prepare and review shipping instructions and Bills of Lading.</p></li><li><p>Coordinate Original BL, Sea Waybill, and Telex Release requirements.</p></li><li><p>Monitor vessel departure, arrival, transshipment, rollover, and other schedule changes.</p></li><li><p>Coordinate delivery orders, customs clearance, container delivery, and empty-container return.</p></li><li><p>Monitor free time and minimize demurrage, detention, and storage exposure.</p></li></ul><h3>3. Import &amp; Export Documentation</h3><ul><li><p>Review shipment instructions and commercial documents before execution.</p></li><li><p>Prepare and verify MAWB, HAWB, Bills of Lading, shipping instructions, manifests, and related operational documentation as applicable.</p></li><li><p>Verify shipper, consignee, notify party, commodity, weight, dimensions, routing, and other shipment information.</p></li><li><p>Ensure documents are submitted within airline, shipping-line, terminal, customs, and regulatory deadlines.</p></li><li><p>Maintain complete and properly organized shipment files and electronic records.</p></li></ul><h3>4. Carrier &amp; Overseas Agent Coordination</h3><ul><li><p>Maintain effective operational relationships with airlines, GSAs/GSSAs, shipping lines, NVOCCs, co-loaders, overseas agents, terminals, and transport providers.</p></li><li><p>Coordinate bookings, capacity, equipment availability, documentation, shipment status, and operational exceptions.</p></li><li><p>Follow up proactively with carriers and agents to prevent delays.</p></li><li><p>Escalate service failures and negotiate practical operational solutions.</p></li><li><p>Coordinate pre-alerts and documentation with overseas partners.</p></li></ul><h3>5. Customer Service &amp; Shipment Follow-Up</h3><ul><li><p>Act as a senior operational contact for assigned customers.</p></li><li><p>Provide timely and accurate shipment-status updates.</p></li><li><p>Communicate ETD, ETA, flight/vessel information, connections, documentation deadlines, and operational requirements.</p></li><li><p>Immediately inform customers of significant delays, offloads, rollovers, documentation problems, or unexpected charges.</p></li><li><p>Investigate operational complaints and coordinate corrective actions.</p></li><li><p>Maintain professional communication throughout the shipment lifecycle.</p></li></ul><h3>6. Customs Clearance &amp; Transportation Coordination</h3><ul><li><p>Coordinate with internal or external customs-clearance teams.</p></li><li><p>Ensure clearance teams receive complete documentation on time.</p></li><li><p>Coordinate cargo pickup and delivery with transport providers.</p></li><li><p>Monitor airport, port, terminal, warehouse, and container activities as applicable.</p></li><li><p>Follow up until proof of delivery or completion of the agreed service scope.</p></li></ul><h3>7. Cost Control &amp; Shipment Profitability</h3><ul><li><p>Verify airline, shipping-line, agent, terminal, warehouse, customs, and transportation charges against agreed rates.</p></li><li><p>Ensure all expected shipment costs are recorded accurately.</p></li><li><p>Identify discrepancies or unexpected charges before file closure.</p></li><li><p>Coordinate with Finance regarding supplier invoices and customer billing.</p></li><li><p>Monitor avoidable costs such as storage, demurrage, detention, amendment fees, and penalties.</p></li><li><p>Ensure operational files are financially complete before closure.</p></li><li><p>Report significant margin discrepancies to the Operations Manager.</p></li></ul><h3>8. Internal Coordination</h3><p>Work closely with:</p><ul><li><p><strong>Sales:</strong> customer requirements, handover, service commitments, and exceptions.</p></li><li><p><strong>Pricing:</strong> carrier selection, buying rates, routing, and quotation requirements.</p></li><li><p><strong>Customs Clearance:</strong> documentation and clearance status.</p></li><li><p><strong>Transportation:</strong> pickup and final delivery arrangements.</p></li><li><p><strong>Finance:</strong> supplier costs, customer invoicing, credit issues, and file profitability.</p></li><li><p><strong>Management:</strong> major operational issues, customer escalations, and service-performance concerns.</p></li></ul><h3>9. Senior-Level &amp; Supervisory Responsibilities</h3><ul><li><p>Support and supervise junior freight operations staff.</p></li><li><p>Allocate or coordinate operational files where required.</p></li><li><p>Review complicated, high-value, or sensitive shipments.</p></li><li><p>Assist junior staff with operational problems and carrier issues.</p></li><li><p>Ensure operational procedures and company SOPs are followed.</p></li><li><p>Monitor documentation quality and shipment follow-up standards.</p></li><li><p>Handle escalated operational cases before referring major issues to the Operations Manager.</p></li><li><p>Assist in training new operations employees.</p></li><li><p>Identify recurring operational problems and recommend process improvements.</p></li><li><p>Provide operational feedback on airline, shipping-line, agent, and supplier performance.</p></li></ul><h2>Key Performance Indicators (KPIs)</h2><p>Performance should be evaluated using:</p><ul><li><p>On-time booking and shipment execution.</p></li><li><p>Air and sea documentation accuracy.</p></li><li><p>Shipment update compliance.</p></li><li><p>Number of operational errors.</p></li><li><p>Number of avoidable offloads/rollovers.</p></li><li><p>Avoidable storage, demurrage, and detention costs.</p></li><li><p>Customer complaint frequency and resolution time.</p></li><li><p>Supplier invoice and shipment-cost accuracy.</p></li><li><p>Shipment profitability and margin protection.</p></li><li><p>File closure time.</p></li><li><p>Compliance with operational SOPs.</p></li><li><p>Performance and development of junior operations staff.</p></li></ul><h2></h2><h2>Required Competencies</h2><ul><li><p>Strong air and sea freight operational knowledge.</p></li><li><p>Excellent attention to detail.</p></li><li><p>Strong problem-solving and decision-making ability.</p></li><li><p>Ability to handle multiple shipments simultaneously.</p></li><li><p>Ability to work effectively under operational pressure.</p></li><li><p>Strong customer-service skills.</p></li><li><p>Effective carrier and supplier coordination.</p></li><li><p>Commercial awareness and cost-control mindset.</p></li><li><p>Strong communication and negotiation skills.</p></li><li><p>Ability to supervise and develop junior employees.</p></li><li><p>Strong ownership and accountability.</p></li></ul><h2>Authority &amp; Escalation</h2><p>The Senior Freight Operations professional is expected to independently manage normal air and sea freight operational activities and resolve routine shipment issues.</p><p>Major matters involving significant additional costs, cargo claims or damage, regulatory or customs issues, serious customer complaints, major service failures, or exceptions outside approved company procedures must be escalated to the <strong>Freight Forwarding Operations Manager</strong>.</p><h2>Position in Department Structure</h2><p><strong>Freight Forwarding Operations Manager</strong><br>↓<br><strong>Senior Freight Operations – Air &amp; Sea</strong></p><p><strong>Requirements</strong></p><ul><li><p>Qualifications &amp; Experience</p><ul><li><p>Bachelor's degree in Logistics, Supply Chain, International Trade, Business Administration, or a related field.</p></li><li><p><strong>4–7 years minimum of freight forwarding operations experience</strong>, preferably covering both air and sea freight.</p></li><li><p>Strong practical knowledge of air import/export operations.</p></li><li><p>Strong practical knowledge of sea import/export operations, including FCL and LCL.</p></li><li><p>Good understanding of MAWB/HAWB and Bill of Lading documentation.</p></li><li><p>Good knowledge of Incoterms and international freight-forwarding practices.</p></li><li><p>Knowledge of Egyptian airport, port, customs, and cargo-handling procedures is preferred.</p></li><li><p>Understanding of airline and shipping-line operational procedures.</p></li><li><p>Knowledge of dangerous goods and special cargo procedures is an advantage, subject to appropriate training/certification.</p></li><li><p>Good command of written and spoken English and Arabic.</p></li><li><p>Strong Microsoft Excel and freight-forwarding/IST system skills.</p></li></ul></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>&nbsp;*&nbsp; Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re- washing.</p><br><p>*&nbsp;Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.</p><br><p>*&nbsp;Ensure clean wares are stored in appropriate areas.</p><br><p>*&nbsp;Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.</p><br><p>*&nbsp;Work with employees working on all shifts in order to distribute duties.</p><br><p>*&nbsp;Actively take part in all operations and ensure that operations are carried out seamlessly.</p><br><p>&nbsp;*&nbsp; Monitor the buffet preparation equipment and hand them over to the buffet attendant fully functional.</p><br><p>&nbsp;*&nbsp; Assist his/her seniors and assume the full responsibility of the department in their absence.</p><br><p>&nbsp;*&nbsp; Control the entry/exit and break hours of employees.</p><br><p>&nbsp;*&nbsp; Control the washing cycle of the dishwasher to ensure that the proper cycle is used and correct it, if necessary. &nbsp;*&nbsp; Handle requests placed by juniors and, when necessary, report them to his/her seniors.</p><br><p>&nbsp;*&nbsp; Control garbage collection and the garbage areas and ensure that the necessary arrangements are made.</p><br><p>&nbsp;*&nbsp; Take part in the Emergency Response Teams.</p><br><p>&nbsp;*&nbsp; To implement necessary warnings and departmental trainings in order to save energy inside the facility.</p><br><p>&nbsp;*&nbsp; Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><br><p>&nbsp;*&nbsp; Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><br><p>&nbsp;*&nbsp; Carry out all other duties assigned by managers and hotel management not specified in the job description</p><br><br>Qualifications<br><br><p>&nbsp;*&nbsp; Education: At least a primary school diploma.</p><br><p>&nbsp;*&nbsp; Experience: At least 3 years of related work experience or 1 year of work experience in a lower position and experience with applying the main principles and/or different methods.</p><br><p>&nbsp;*&nbsp; Foreign Language: Not required.</p><br><p>&nbsp;*&nbsp; Courses and Training: Prior attendance in trainings in the related field.</p><br><p>&nbsp;*&nbsp; Computer Literacy: Not required</p><br><p>&nbsp;*&nbsp; Skills: Expected to possess advanced level of knowledge of standard work routines and general kitchen rules. Expected to perform simple, specific and standard tasks that are generally repetitive.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br><p>As Unified Communications Associate Manager for infrastructure services you will design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.</p><br><br><p>Key Responsibilities</p><br><p>• Lead the design and architecture of complex UC solutions, including CUCM clusters, multisite deployments, dial plan optimization, and integration with various voice gateways and PSTN circuits.</p><br><p>• Perform advanced administration, optimization, and troubleshooting of CUCM, including call routing logic, QoS, security hardening, and integration with other enterprise systems (LDAP, billing, etc.).</p><br><p>• Design, implement, and optimize Cisco Unified Contact Center Express (UCCX) solutions, including complex scripting, advanced routing strategies, Finesse customization, and comprehensive reporting.</p><br><p>• Design, implement, and manage enterprise-grade call recording solutions, ensuring compliance, scalability, and robust integration with CUCM and UCCX.</p><br><p>• Architect and manage robust Instant Messaging &amp; Presence solutions, primarily Cisco Jabber, including federation, high availability, and integration with other UC components.</p><br><p>• Lead the strategy, implementation, and advanced support for Cisco Webex (Meetings, Calling, Messaging, Devices) and drive its adoption.</p><br><p>• Architect and implement complex integration solutions between Cisco UC and Microsoft Teams (e.g., Direct Routing, CVI, interoperability gateways). Provide expert-level support and guidance on Microsoft Teams Phone System.</p><br><p>• Act as a subject matter expert for diagnosing and resolving the most complex and critical voice, video, and collaboration incidents, performing deep-dive root cause analysis.</p><br><p>• Proactively monitor, analyze, and optimize the performance and capacity of all UC systems to ensure scalability and high quality of service.</p><br><p>• Ensure all UC systems adhere to security best practices and regulatory compliance standards.</p><br><p>• Lead UC-related projects from initiation to completion, including planning, resource allocation, and stakeholder communication.</p><br><p>• Mentor and provide technical guidance to junior engineers, fostering their growth and ensuring knowledge transfer within the team.</p><br><p>• Work closely with UC vendors and service providers for support, product evaluations, and strategic partnerships.</p><br><br><p>Required Skills &amp; Qualifications</p><br><p>• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.</p><br><p>• 7+ years of progressive experience designing, implementing, and managing complex enterprise Unified Communications systems.</p><br><p>• Extensive expert-level experience with Cisco Unified Communications Manager (CUCM), including multisite deployments and advanced features.</p><br><p>• Deep expertise in Cisco Unified Contact Center Express (UCCX) design, scripting, and troubleshooting.</p><br><p>• Proven experience with enterprise call recording solutions.</p><br><p>• Strong architectural knowledge of Cisco Jabber, Cisco Webex, and Microsoft Teams.</p><br><p>• Demonstrable experience with integrations between Cisco UC and Microsoft Teams.</p><br><p>• In-depth understanding of UC-related protocols: SIP, H.323, MGCP, SCCP, RTP, SRTP.</p><br><p>• Strong knowledge of networking fundamentals, QoS, and security in a UC environment.</p><br><p>• Excellent analytical, problem-solving, and critical thinking skills.</p><br><p>• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and lead technical discussions.</p><br><p>• Cisco CCNP Collaboration or CCIE Collaboration certification is highly desirable.</p><br><br><p>1.2 Platform Proficiency (Required — Beyond Cisco UC)</p><br><p>• Avaya AIC — Service Centre voice platform (24×7 multilingual operations)</p><br><p>• AWS Connect — Cloud contact centre for English-language support channel</p><br><p>• Amazon Contact Lens — Call analytics and sentiment analysis</p><br><p>• Microsoft Teams Rooms Pro — A/V room management and meeting room systems</p><br><p>• Microsoft Teams Phone System — Direct Routing, CVI interoperability</p><br><p>• All Cisco UC platforms as listed in JD (CUCM, UCCX, Jabber, Webex) remain required</p><br><br><p>1.3 A/V &amp; Collaboration Scope</p><br><p>• Manage and maintain 120+ audio/visual systems across all Maaden sites</p><br><p>• Support Digital Workplace Services function including room booking, AV equipment lifecycle, and hybrid meeting capabilities</p><br><p>• Ensure voice quality across SD-WAN/MPLS network with appropriate QoS policies</p><br><br><p>1.4 Operational Integration</p><br><p>• ServiceNow as the system of record for all UC incidents, changes, and service requests</p><br><p>• SolarWinds for voice network performance monitoring</p><br><p>• Dynatrace for application-level UC performance visibility</p><br><p>• Coordinate with 24×7 offshore NOC (Egypt &amp; India) for after-hours UC </p><br><p>incident response</p><br><br><p>1.5 Language</p><br><p>• Bilingual Arabic and English proficiency required.</p><br><p>• UC systems must support bilingual IVR, voicemail, and attendant configurations.</p><br><br><p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.&nbsp;More information on employment scams is available</span></b>&nbsp;<span>here</span><span><b><i>.</i></b></span></p><br> </div>

<p><h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location</h4> <p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <p>Nile side Egyptian glamour; a sleek setting, our hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units, a heated swimming pool, spa and fitness center, and 11 food and beverage venues.</p> <p>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>About the role</h4> <p>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced valet parking attendant who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</p> <h4>What you will do</h4> <p><strong>Key elements of the job</strong></p> <ul> <li>Greet guests who arrive by private car and assist guests descending from cars. Issue appropriate valet parking ticket to guests when door staff is unavailable.</li> <li>Create a strong sense of arrival for hotel, restaurant and banquet guests by welcoming them to the hotel and safely parking their car in the hotel or local garage.</li> <li>Drive car to hotel or local garage, adhering to all traffic regulations and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Yield to pedestrians.</li> <li>Assess any damage to vehicle. Clearly note any damage on claim ticket along with location of vehicle when parked. Deposit key and ticket with valet cashier.</li> <li>Open hotel doors for all guests and give verbal welcome when not parking or retrieving guest cars.</li> <li>Provide guests with directions, recommendations, and information about the city and its attractions. Hail taxis as needed.</li> <li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.</li> <li>Retrieve car for guests in a swift and safe manner.</li> </ul> <h4>What you bring</h4> <ul> <li>Requires a working knowledge of division operations.</li> <li>Working knowledge is generally learned on the job.</li> <li>Requires ability to operate computer equipment and other department systems.</li> <li>Requires reading, writing and oral proficiency in the English language.</li> <li>More than 1 year of experience.</li> <li>Native Arabic speaker.</li> <li>Have authorization of citizenship.</li> </ul> <h4>What we offer</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary dry cleaning for employee uniforms/business attire.</li> <li>Complimentary employee meals.</li> <li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</li> <li>Dental and medical/disability/life insurance.</li> <li>Retirement pension plan.</li> <li>Employee service awards.</li> <li>Annual employee party, social and sports events.</li> </ul> <h4>Schedule & hours</h4> <p>Full-time job with 44 working hours a week.</p></p><p></p>

<p><strong>Job Overview:</strong></p><p>To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Respond to customers’ incoming calls regarding a wide range of enquiries, requests, and complaints in a timely and accurate manner, ensuring a positive representation of the company.</p></li><li><p>Provide accurate and comprehensive information about the company’s products and services, and process travel bookings, reservation modifications, and cancellations efficiently.</p></li><li><p>Handle customer complaints of various natures by identifying and prioritizing issues according to their complexity and providing appropriate and immediate solutions.</p></li><li><p>Escalate unresolved complaints to the appropriate departments within the Contact Center or other relevant divisions, and follow up to ensure timely resolution.</p></li><li><p>Promote the company’s products and services through cross-selling initiatives, including ancillary services, holiday packages, and loyalty programs, in order to achieve monthly sales targets.</p></li><li><p>Achieve key performance indicators (KPIs) related to customer satisfaction, including service levels, quality standards, productivity, and overall service performance.</p></li><li><p>Handle customers’ enquiries, requests, and complaints in a professional, positive, and effective manner while ensuring the company’s brand and corporate image are consistently represented in accordance with approved quality standards.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Open for males and females</p></li><li><p>Graduates, fresh graduates, and gap year students are encouraged to apply.</p></li><li><p>Proficient in both English (B2) and Arabic Languages</p></li><li><p>Comfortable using technology systems and tools, including Microsoft Office.</p></li><li><p>No hearing or speech impairments.</p></li><li><p>Previous experience is not required; however, any relevant experience will be considered an advantage.</p></li></ul><ul><li><p>Strong communication skills to effectively build sales and marketing techniques.</p></li><li><p>Capacity to identify customer issues and direct them appropriately.</p></li></ul><ul><li><p>Skills in problem identification and immediate response to various customer situations, including handling angry customers and special requests.</p></li><li><p>Demonstrated ability to contribute to and achieve business strategies and set KPIs.</p></li></ul><p><strong>Benefits:</strong></p><ul><li><p>Attractive Net Salary</p></li><li><p>Commission based on KPIs</p></li><li><p>Fully paid training</p></li><li><p>Top achiever bonus program</p></li><li><p>Employee bonus program</p></li><li><p>Games, Activities, events and outing monthly</p></li><li><p>Standby tickets from Air Arabia Airlines</p></li><li><p>Medical, Social and Life insurance provided</p></li><li><p>Fast track career progression as you become eligible for promotions after 6 months (based on performance)</p></li><li><p>Opportunity to transfer to our HQ team in UAE (based on performance)</p></li></ul><p><strong>Work Conditions:</strong></p><ul><li><p>5 working days + 2 days off (Rotational)</p></li><li><p>8 Hours + 1 Hour Break</p></li><li><p>Rotational shifts - last shift for females ends at 8:00 PM</p></li></ul><p></p>

<p>Mal is building the world's first AI-native Islamic digital platform reimagining banking, commerce, and beyond through intelligent systems, ethical design, and deeply human experiences. We don't bolt AI onto existing products. We build products where AI is the interface. We're looking for a Sr Product Designer to join our AI team and define how humans interact with intelligent systems. This is not a traditional design role. You'll shape the personality, tone, and behavior of our AI across chat, voice, and hybrid UI patterns ensuring every interaction feels intuitive, trustworthy, and distinctly human. If you've shipped real AI products and you're energized by the frontier of conversational UX, this role was written for you.</p><p>Design AI-first experiences across chat, voice, and hybrid UI patterns for banking, shopping, travel, and beyond</p><p>Define AI behavior: tone of voice, response structures, follow-up logic, and interaction decision trees</p><p>Translate complex, multi-step workflows into simple, guided AI interactions</p><p>Design multi-turn conversations including ambiguity handling, edge cases, and graceful recovery flows</p><p>Prototype rapidly using AI-native tools (Lovable, Cursor, v0, etc.) to validate real flows before build</p><p>Collaborate closely with engineering to align interaction design with LLM capabilities and constraints</p><p>Ensure AI integrates seamlessly with surrounding UI cards, actions, suggestions and not just raw chat output</p><p>Ship end-to-end AI chat UI for the Travel vertical covering flight search, selection, and booking flows</p><p>Ship hotel discovery and booking experience within the Travel vertical including multi-turn conversation states</p><p>Deliver the Shopping AI chat UI including product discovery, recommendations, and checkout interaction patterns</p><p>Ship the eSIM onboarding and activation flow as a complete, production-ready AI-guided experience</p><p>Ensure all three verticals (Travel, Shopping, eSIM) are consistent in AI tone, response structure, and UI patterns</p><p>Hand off all flows to engineering with documented interaction specs, edge cases, and empty/error states</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience designing and shipping AI products this is non-negotiable</li><li>Portfolio demonstrating real AI interaction design work (not just concepts or speculative projects)</li><li>Strong systems thinking: able to design flows, states, and edge cases not just individual screens</li><li>Deep intuition for conversational UX knowing when AI should ask, suggest, act, or stay silent</li><li>Comfortable using AI tools (ChatGPT, Claude, Cursor, etc.) as a core part of your daily design workflow</li><li>Working understanding of LLM behavior: context limits, hallucinations, and latency trade-offs</li><li>Ability to design within real-world technical constraints in partnership with engineering</li><li>Strong UX/UI fundamentals with the ability to deliver polished, production-ready designs</li><li>Experience designing agent-like or multi-step AI workflows</li><li>Background in fintech, neobanking, or other regulated, complex product domains</li><li>Motion and interaction design skills</li><li>Familiarity with Islamic finance principles or sensitivity to culturally nuanced product design</li><li>Experience in early-stage or 0-to-1 product environments</li></ul>