Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to become sharper, more modern, and strongly focused on empathy in every interaction. TP combines intelligent, technology-driven solutions with human-centered service to support clients and customers worldwide. The organization is committed to staying future-ready, offering stable, growth-oriented careers for team members. Joining TP means being part of a company that embraces innovation while valuing people and their journeys.

Role Description This is a full-time, on-site Travel Agent role based in Cairo, Egypt. The Travel Agent will support customers with end-to-end travel arrangements, including flight, hotel, and car rental reservations, ensuring accurate bookings and a smooth travel experience. Day-to-day tasks include handling inquiries via phone, email, or chat, providing tailored travel options, and resolving issues or changes efficiently. The role also involves promoting suitable travel products and services, meeting sales targets, and maintaining up-to-date knowledge of travel policies, routes, and partner offerings. The Travel Agent will collaborate with colleagues and use internal systems and tools to deliver timely, high-quality customer service.

Qualifications

• Candidates should possess strong skills in Reservations and Travel Arrangements, including coordinating flights, hotels, and complete itineraries.
• Candidates should possess excellent Customer Service skills, with the ability to handle inquiries, resolve issues, and communicate clearly and professionally.
• Candidates should possess experience in Car Rental services, including managing bookings and understanding rental policies and options.
• English B2
• Grads
• Candidates should possess Sales skills, with the ability to recommend travel products, upsell services, and meet performance targets.
• Strong verbal and written communication skills in English; additional language proficiency is an advantage.
• Ability to work in a fast-paced, customer-focused environment with attention to detail and accuracy.
• Proficiency in using reservation systems, CRM tools, and standard office software.
• Previous experience in travel, hospitality, or contact center environments is preferred.
• High school diploma or equivalent required; further education in tourism, business, or related fields is a plus.