وظائف مساعد مدير في مصر

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Learning &amp; Facilitation</p><p>Review the Learning needs analysis for the hotel(s) prior to the budget</p><p>Review with the hotel(s) the implementation and facilitation of a hotel(s) Training Plan and budget that is aligned with the hotel s goals and strategic plan</p><p>Follow-up on all training activities within the hotel(s)</p><p>Ensure the hotel(s) are 100% compliant with all Ennismore Compliance Training</p><p>Ensure coordination and delivery of training programs of all internal providers</p><p>Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked</p><p>Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders</p><p>Support the Quality and Learning Manager in the development of Departmental Trainers as required</p><p>See where synergies can be made with regards to training programmes</p><p>Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel(s)</p><p>Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby &amp; ensure colleague completion of all required training</p><p>Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid</p><p>Review how cross training is used in the hotel(s) and see if there can be a way to do multi-property training</p><p>Able to facilitate training to all levels in the hotel(s)</p><p>Act as a champion of the creation of a learning culture</p><p>Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Connect, Ennismore Learning &amp; Ennismore Lobby to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making.</p><p>Talent Development &amp; Performance Management</p><p>Assists with the bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.</p><p>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams</p><p>Ensure Departments have adequate Departmental Trainers, and these are well utilised</p><p>For all supervisory &amp; managerial positions have a transparent development programme in place in conjunction with the People &amp; Culture leader.</p><p>Development of indirect reports to give them ongoing feedback and development.</p><p>People &amp; Culture Employee Engagement and Communications</p><p>Strive to increase employee s engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals.</p><p>Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (CultureAmp) and People &amp; Culture Audit.</p><p>Ensure the Employee Engagement Survey Champions for the hotel/departmental action plans in order to increase employees engagement and improve Engagement scores year on year.</p><p>Represent the organization as an exemplary ambassador the Ennismore Culture.</p><p>Finance</p><p>Plan the activities and understands how the contribution of the role will impact the performance of the hotel(s).</p><p>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate. Always exercise sound judgment and integrity to ensure confidentiality of protected information.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree/Master s Degree from a reputable hospitality/business school preferred in Hospitality or Business Administration, Psychology, Education, Human Resources Management (or equivalent)</li><li>Minimum 7 years of total experience ideally with strong operations background</li><li>At least 4 years of experience in in a leadership role</li><li>High degree of professionalism with strong understanding of hotel operations and business acumen</li><li>Excellent reading, writing and oral proficiency in English language</li><li>Strong working knowledge of digital tools</li><li>Strong leadership, interpersonal and training skills</li><li>Excellent communication and customer contact skills</li><li>Results and service oriented with an eye for details</li><li>Ability to multi-task, work well in stressful &amp; high-pressure situations</li><li>A motivator &amp; self-starter</li><li>Well-presented and professionally always groomed</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>#LI-Remote<br>This is a field-based and remote opportunity supporting key accounts in an assigned geography.<br>Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.<br>Company will not sponsor visas for this position.<br>The Manager, Cardiovascular Priority Accounts drives product pull-through in targeted Priority Accounts and Affiliated Healthcare Systems within the cardiovascular brand portfolio. This role involves developing and implementing strategic business plans, collaborating with various departments to execute institution-centric programs, and building key business relationships with senior partners. The Manager, Cardiovascular Priority Accounts will engage with decision makers to enable account buying and HCP ordering of Novartis products, while generating insights into new business opportunities. Expertise in Institutional Selling, the US healthcare landscape, and health system structures are essential.<br><p><b>Job Description</b></p><br><br><p><b><span>Key Responsibilities:&nbsp; </span></b></p><br><br><ul><li><span>Accountable for building institutional advocacy around formulary adoption of cardiovascular brands to drive appropriate utilization of approved products, while enabling demand by developing, coordinating, and implementing a strategic business plan for identified top Priority Accounts and Affiliated Healthcare Systems.</span></li><li><span>Build relationships with administrative decision makers, clinical, operational, and financial partners to optimize pathways, transitions of care, treatment protocols, and other workflow enablement and conduct periodic needs assessments with key customers to tailor and communicate insights and activities, engaging with partners to implement new strategies and tactics.</span></li><li><span>Identifies and enables injection locations suitable to account archetype and pathway, working with administrative stakeholders and cross-functional teams to integrate workflow and EMR.</span></li><li><span>Possesses basic knowledge of inpatient vs. outpatient billable reimbursement to ensure the strategic account plan is appropriate and understands market and customer economics and access models, including payment programs and industry trends. Maintains general awareness of Novartis price offerings and ensures account administrators are informed about available offerings.</span></li><li><span>Collaborate with local partners to create and maintain targeted institutional-specific business plans reflecting an understanding of local market forces influencing product sales.</span></li><li><span>Demonstrates expertise in disease state, marketplace, competitors, industry, and cross-functional activities to anticipate and address business opportunities and challenges.</span></li><li><span>Provides product and disease state presentations to physicians and their staff, building key business relationships within accounts while leading cross-functional teams to create, implement, and update business plans to achieve product goals.</span></li><li><span>Supports cross-functional team members in identifying key business opportunities and diagnosing critical business and implementation issues within assigned Priority Accounts and Affiliated Healthcare Systems.</span></li></ul><br><p><b>Essential Requirements: </b></p><br><br><ul><li>Bachelor’s degree required from 4-year college or university.</li><li>5+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams, and has 2+ years’ experience in specialty buy-and-bill. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success.</li><li>2+ years’ experience managing complex accounts, including major academic centers and hospitals, with extensive account management expertise.</li><li>Must possess an extensive understanding of the cardiovascular community and demonstrate a strong track record of expertise in therapeutic area and product knowledge.</li><li>Extensive business experience, with proven capability to collaborate and work across different functions in a matrix environment to develop strategic account plans that align with customer and organization objectives.</li><li>Exhibited extensive customer and cross-functional expertise, combined with an understanding of the healthcare ecosystem, strong business acumen, and proficiency in technology and digital engagement.</li><li>Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.</li></ul><br><p><b>Desirable Requirements: </b></p><br><br><ul><li>Experience calling on assigned cardiovascular accounts.</li><li>Two different types of cross-functional roles/experience (Marketing, Medical, Market Access and Reimbursement and/or Sales Leadership).</li></ul><br><p><b>Driving is an Essential Function of this Role: </b>Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.</p><br><br><br><p><b>COVID-19 Vaccine Policy </b>(customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com.</p><br><br><br><p><b>For Field Roles with a Dedicated Training Period</b>: The individual hired for this role will be required to successfully complete certain initial training, including home study, eight (8) or fewer hours per day and forty (40) or fewer hours per week.</p><br><br><br><p><b>Novartis Compensation Summary</b><b>:</b></p><br><br><p>The salary for this position is expected to range between $145,600 and $270,400 per year.</p><br><br><br><p>The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.</p><br><br><br><p>Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.</p><br><br><br><p>US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.</p><br><br><br><p><b>EEO Statement:</b></p><br><br><br><p>The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.&nbsp;</p><br><br><br><p><b>Accessibility and reasonable accommodations</b></p><br><br><br><p><span>The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to <span>us.reasonableaccommodations@novartis.com</span> or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.</span></p><br><br><br><p><b>Salary Range</b></p><br><br>$145,600.00 - $270,400.00<br><p><b>Skills Desired</b></p><br><br>Accountability, Commercial Excellence, Customer Engagement, Key Account Management, Market Development, Professional Ethics, Revenue Growth, Team Collaboration, Value Propositions<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Location:</b></p><br><br>Cairo, Cairo, Egypt<br><p><b>Job ID:</b></p><br><br>R1012632<br><p><b>Date Posted:</b></p><br><br>2026-07-07<br><p><b>Company Name:</b></p><br><br>Hitachi Rail RCS France SAS<br><p><b>Profession (Job Category):</b></p><br><br>Sales, Marketing &amp; Product Management<br><p><b>Job Schedule:&nbsp;</b></p><br><br>Full time<br><p><b>Remote:</b></p><br><br>No<br><br><p><b>About Us</b></p><br><br><p><span>A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.</span></p><br><br><br><br><p><b>Job Description:</b></p><br><br><p>Hitachi is transforming its business to focus on sustainable growth and profitability in digital and green sectors through its Social Innovation Business. This includes creating a customer-focused model, aligning global processes, and using common digital tools.</p><br><br><br><p>By joining us, you will participate in the development of the values that make up the DNA of our structure: the recognition of people, team leadership and digital innovations. You will benefit from the full support of our teams of experts and consultants who are the driving force behind our successful development.</p><br><br><br><p>In your role as an <b>International Sales &amp; Business Development Manager for Egypt and North Africa</b>, you take the responsibility of important Hitachi Rail Revenue Collection Systems (RCS) Customers in the area overseeing the development of all our RCS activities (for existing and new customers).</p><br><br><br><ul><li>You are based in Egypt and understand the transport ecosystem in major Egyptian cities e.g. Cairo and Alexandria.</li><li>You are a commercially driven and strategically minded International Sales &amp; Business Development Manager who will expand RCS footprint in the mobility, ticketing, and revenue collection ecosystem. Your role focuses on driving international growth across public transport authorities, operators, and mobility service providers by delivering innovative ticketing and fare collection solutions.</li><li>You will play a key role in our Customer Account Teams, identifying new market opportunities, building strategic partnerships, and managing high-value customer relationships, while contributing directly to <b>order intake</b>, <b>revenue growth</b>, and <b>cash performance</b>.</li><li>Your business development actions are targeting mainly ticketing projects (metros/busses/tram...), Parking and road projects (free flow and standard Tolling)</li><li>You must meet your objectives (order intake and quality of the OI).</li></ul><br><p>You will be responsible of prospecting, identifying and qualifying opportunities to build a pipeline over several years.</p><br><br><br><p>Your prospecting actions will mainly target ticketing opportunities. You will be responsible for meeting the qualitative and quantitative targets set for you. Your main tasks will be to:</p><br><br><ul><li>Developing the Sales Portfolio with existing and new customers in the region for the whole RCS product portfolio</li><li>Pre-sales activities: promoting the RCS solutions, identifying and qualifying the opportunities</li><li>Being in full adherence with the internal standard and rules, and with the Bid department support, to produce, deliver, and negotiate RCS offers until contract signature</li><li>To closely track your opportunity target in close collaboration with your partner network</li><li>Internal commercial reporting</li><li>Collect market information (needs, trends, competition, etc.) and share it with the Sales and Marketing Departments.</li><li>Work in full collaboration with Hitachi SRS Segments and Markets</li></ul><br><br><span>Your Key Responsibilities:</span><span><b>Business Development &amp; Sales Growth</b></span><ul><li>Drive <b>international sales growth</b> in mobility solutions, including <b>automated fare collection (AFC), account-based ticketing (ABT), and digital payment systems</b>.</li><li>Identify and develop <b>new business opportunities</b> with transport authorities, operators, integrators, and technology partners.</li><li>Build and expand a strong network within the <b>mobility ecosystem</b>, including regulators, payment providers, system integrators, and smart city stakeholders.</li><li>Analyze market trends such as <b>Mobility-as-a-Service (MaaS)</b>, contactless payments, and digital ticketing innovations to position solutions effectively.</li><li>Lead complex, multi-stakeholder sales cycles from opportunity creation through contract closure.</li></ul><br><span><b>Sales &amp; Account Management</b></span><ul><li>Manage and grow relationships with key accounts, including public transport authorities and major operators.</li><li>Develop <b>account strategies</b> focused on long-term partnerships, service expansion, and lifecycle revenue.</li><li>Act as a trusted advisor by understanding client needs in areas such as <b>fare policy, revenue optimization, and passenger experience</b>.</li><li>Ensure delivery alignment and customer satisfaction through close coordination with project and delivery teams.</li><li>Maintain a strong pipeline and ensure accurate forecasting aligned with business targets.</li></ul><br><span><b>Governance &amp; Cross-Functional Collaboration</b></span><ul><li>&nbsp;operates according to Hitachi’s governance model, ensuring compliant and high-quality deal execution.</li><li>Adhere to all <b>governance frameworks, policies, and approval processes</b> across the commercial lifecycle.</li><li>Organize and lead <b>governance and approval meetings</b> for bids, partnerships, and strategic deals.</li><li>Collaborate closely with <b>Bid Management, Finance, Legal, Engineering and Procurement</b> to develop competitive, compliant, and financially robust proposals.</li><li>Ensure that contractual, financial, and risk considerations are fully addressed prior to deal closure.</li><li>Support structured decision-making and transparency in complex, high-value opportunities.</li></ul><br><span><b>Market Engagement &amp; Industry Presence</b></span><ul><li>Represent the company at leading <b>mobility and transport industry events</b>, such as trade shows, business forums, and customer days.</li><li>Engage with stakeholders at events related to <b>public transport, smart cities, and digital payments</b>.</li><li>Promote the organization’s capabilities in <b>ticketing, fare collection, and revenue management systems</b>.</li><li>Leverage events to identify new opportunities, strengthen relationships, gather market intelligence and increase market visibility.</li></ul><br><span><b>Team Collaboration &amp; Performance Delivery</b></span><ul><li>Work in close partnership with your <b>Customer Account Team </b>and with all departments to build winning proposals.</li><li>Demonstrate full ownership and engagement in achieving <b>order intake, revenue, and cash objectives</b>.</li><li>Contribute to a high-performance, collaborative culture focused on delivering measurable business outcomes.</li><li>Collaborate with Sales Operation team to update the CRM</li><li>Collaborate with procurement and finance for proper procurement forecasting</li><li>Collaborate with the Segment and Regional management for business reviews and progress</li><li>Continuously improve sales approaches, leveraging insights from the market and internal best practices</li></ul><br><span>Your Profile:</span><br><ul><li>Graduated from Business or Engineering School</li><li>You have at least 10 years of experience in a complex environment and on highly critical projects.</li><li>Have worked with public transport authorities, operators and/or technology partners in Egypt and the countries under your responsibilities.</li><li>Proven experience in <b>international sales and business development within mobility, transport, fare collection or payment systems</b></li><li>Proven track record of <b>won deals</b> and excellent understanding of the business culture in <b>Egypt.</b></li><li>You have a good knowledge of the ticketing market (customers, competitors, partners).</li><li>You have significant experience in build &amp; run ticketing system projects, including system integration, software engineering, infrastructure, networks and security</li><li>You have proven abilities to negotiate and close deals. Credentials are essential.</li><li>You have a proven taste for customer contact, and your relational skills are qualities that we attribute to you.</li><li>You have proven track record in business development and deal closures leading to sales growth.</li><li>You have proven track record in managing complex bids and captures</li><li>You have the ability to operate effectively in a <b>matrix and cross-functional environment</b>.</li><li>You possess excellent communication skills</li><li>Languages: A perfect command of English is essential, Fluent Arabic (written/spoken), French is desirable.</li></ul><br><br><br><p><b>Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at &nbsp;</b><b><span><span><span><span>https://www.hitachirail.com/careers</span></span></span></span></b><b>.</b></p><br><br><br><br><p><b>At Hitachi Rail, there is a place for everyone. </b><b>We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. </b><b>It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.</b></p><br><br><br><br><p><b>We would be delighted if you would be one of our followers at <u><span><span><span><span>https://www.linkedin.com/company/hitachirail</span></span></span></span></u></b></p><br><br><br><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Credit assessment and risk management:</strong></p> <ul> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> </ul> <p><strong>Accounts receivable management:</strong></p> <ul> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> </ul> <p><strong>Credit policy enforcement:</strong></p> <ul> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> </ul> <p><strong>Collections and dispute resolution:</strong></p> <ul> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> </ul> <p><strong>Reporting and financial analysis:</strong></p> <ul> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> </ul> <p><strong>Team leadership and supervision:</strong></p> <ul> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> </ul> <p><strong>Internal and external coordination:</strong></p> <ul> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> </ul> <p><strong>Compliance and documentation:</strong></p> <ul> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>People & culture</h4> <p><strong>Employee relations</strong></p> <ul> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> </ul> <p><strong>Recruitment</strong></p> <ul> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> </ul> <p><strong>Employee engagement and communications</strong></p> <ul> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> </ul> <h4>Learning & talent development & performance management</h4> <ul> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <h4>Finance</h4> <ul> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> </ul> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <p><strong>Abilities/key competencies/skills</strong></p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>About the role:</h4> <p>A multi-disciplinary facilities management role responsible for the delivery of contracted services within our clients. The Facilities Manager will be responsible for delivering an exceptional client service, contract delivery, management of all hard and soft services, financial management, and act as ambassador of the JLL team on site.</p> <h4>Key responsibilities</h4> <ul> <li>Day-to-day site management activities including site functionality, escalation management, asset management, planning and client satisfaction</li> <li>Managing building management systems, creating and managing preventative planned maintenance schedules, using and monitoring relevant task systems, environmental health and safety and quality compliance, etc. as required</li> <li>Collecting and monitoring the operation and maintenance manual, warranties, asset and life cycle registers, and whatever else is required to ensure maintenance is delivered at the required times</li> <li>Ensuring compliance with JLL and client policies, and procedures including statutory compliance and standard operating procedures</li> <li>Managing budget and spend ensuring alignment with JLL and client policies and procedure, including creating purchase orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site</li> <li>Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting key performance indicators and service level agreements</li> <li>Management of facilities vendors to deliver site operations including maintenance schedules, asset management, office supplies, coordinating contracts and finance administration</li> <li>Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits</li> <li>Responding to all facilities projects, fit outs and crisis management activities on site</li> <li>Ensuring timely project solutions are made, risks are identified, and lessons learned, documented and shared</li> <li>Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best client experience</li> <li>Communicating efficiently to keep the client and management team informed of any elevated risks or events, as necessary</li> <li>Giving leadership, direction and mentoring the JLL team and vendors on site to promote engagement and excellent customer experience delivery</li> <li>Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times</li> <li>Conducting risk assessments and following safety protocols</li> <li>Managing and reviewing health and safety documentation to ensure compliance and safety on site</li> <li>Managing the facilities team (if applicable), managing team’s objectives, goals and growth</li> <li>Supervising and monitoring team’s day to day work</li> </ul> <p>The main business language spoken in our offices is English. Knowledge of English and the local language is essential. On occasion you may be required to travel.</p> <h4>About you:</h4> <ul> <li>You have 3-5 years’ direct facilities management experience delivering combined hard and soft services</li> <li>You have experience using a computerized maintenance management system for managing preventative planned maintenance</li> <li>You have experience managing a team / people management skills</li> <li>You have knowledge of in-country requirements related to building regulations, health & safety, contractors, statutory regulations, etc.</li> <li>You have experience in project management or team delivery (desired, not essential)</li> <li>You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach</li> <li>You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service</li> <li>You are open and have good communication skills</li> <li>You strive for excellence in what you do and share ideas for improvement</li> <li>You are proficient with Word and Excel and have a keen interest in technology</li> <li>You are adaptable to work to requests and projects that may vary from day to day</li> </ul> <h4>Location:</h4> <p>On-site – Cairo, EGY</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <h4>JLL Privacy Notice</h4> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.</p> <p>Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may request an accommodation through the appropriate channels.</p></p><p></p>

<p><h4>Job summary<\/h4>\n<p>Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and standard operating procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.<\/p>\n\n<h4>Candidate profile<\/h4>\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 4 years experience in the security\/loss prevention or related professional area. OR<\/li>\n<li>2-year degree from an accredited university in criminal justice or related major; 2 years experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<h4>Managing security\/loss prevention operations<\/h4>\n<ul>\n<li>Assists the director of engineering in administering fire prevention programs and emergency preparedness.<\/li>\n<li>Conducts hazard and risk assessments at the property to include quarterly OSHA\/SAFETY audits, incident tracking, and the hazard abatement process.<\/li>\n<li>Develops detailed \"shut down\" procedures for the property to ensure that all areas are secured at the appropriate times.<\/li>\n<li>Comply with applicable laws and safety regulations.<\/li>\n<li>Follow proper key control guidelines in loss prevention and in the property.<\/li>\n<li>Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.<\/li>\n<li>Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.<\/li>\n<li>Follow Duty of Care process for the protection of guests and employees.<\/li>\n<li>Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.<\/li>\n<li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n<li>Implements action plans to monitor and control risk.<\/li>\n<li>Monitors all unusual activities in and around the property that would impair the well being of guests and employees.<\/li>\n<li>Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.<\/li>\n<li>Oversees and guides the efforts of the Accident Prevention Committee.<\/li>\n<li>Oversees first aid program for guests and employees.<\/li>\n<li>Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n<li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Meet quality standards and customer expectations on a daily basis.<\/li>\n<li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n<li>Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.<\/li>\n<li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<\/ul>\n\n<h4>Additional responsibilities<\/h4>\n<ul>\n<li>Analyzes information and evaluating results to choose the best solution and solve problems.<\/li>\n<li>Develops liaison with local law enforcement and emergency services.<\/li>\n<li>Informs and\/or updates the executives and peers on relevant information in a timely manner.<\/li>\n<li>Provides information to supervisors and co-workers by telephone, in written form, or in person.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\u2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\u2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\u2019s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you\u2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates<\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.<br>OR<br>• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Security/Loss Prevention Operations<br>• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.<br>• Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.<br>• Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.<br>• Comply with applicable laws and safety regulations.<br>• Follow proper key control guidelines in loss prevention and in the property.<br>• Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.<br>• Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.<br>• Follow Duty of Care process for the protection of guests and employees.<br>• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Implements action plans to monitor and control risk.<br>• Monitors all unusual activities in and around the property that would impair the well being of guests and employees.<br>• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial &amp; follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.<br>• Oversees and guides the efforts of the Accident Prevention Committee.<br>• Oversees first aid program for guests and employees.<br>• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.<br>• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>Ensuring Exceptional Customer Service<br>• Meet quality standards and customer expectations on a daily basis.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>Additional Responsibilities<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Develops liaison with local law enforcement and emergency services.<br>• Informs and/or updates the executives and peers on relevant information in a timely manner.<br>• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

ROLE:<br>The Content Creator is responsible for the consistent and timely publishing of content across Augustus Media brands. This role plays a vital part in the daily execution and delivery of content strategies, ensuring that all output aligns with brand standards and meets scheduled deadlines. At Augustus, Content Creators are accountable for the day-to-day tactical management of content production. They are instrumental in maintaining workflow efficiency and ensuring all deliverables are executed to a high standard.<br>KEY RESPONSIBILITIES:• Writing, editing and proofreading text.• Researching and developing content (text, audio, video)• Attend Weekly Meeting Calls • Prepare Monthly Content Calendar• Publish directly on our platform & share on our social channel• Write for Smashi Business & any other Company portfolio<br>SKILLS:• Bachelor's degree in journalism or a related field• Executive level : 1-3 years experience covering the Business industry is a plus • Knowledge of digital marketing tactics, including SEO, email marketing, and web analytics is a plus• Proficient in Canva and adaptable to various content and production systems• Excellent in English & Arabic verbal and written• Excellent organizational and time management skills• Ability to work on multiple projects at once, often to short deadlines• Strong interpersonal and communications skills• Interest in presenting will be a plus<br>PEOPLE :Assist in fostering a high performance led culture Bring along a positive, collaborative, ready to learn attitude at all times Develop SMART performance objectives alongside your line manager Promoting Augustus as a great place to work, ensuring positivity is championed and your team feels prepared to live out the 3 core values <br>PROFESSIONAL DEVELOPMENTBuild on your emotional intelligence and self-awareness Grow your presence in the industry, including relationships within agency partners and industry bodies to support professional stature Complete mandatory training <br>ABOUT AUGUSTUSThe consumption of media is ever present, yet the mediums and the means are ever evolving. We are a ‘New Media’ company, born in one of the most dynamic and vibrant cities in the Middle East. Our vision is to establish and maintain a ‘New Order’ of media advertising with data and content at the heart of everything we do. <br>Augustus is a Middle Eastern digital media company based in Dubai, Riyadh and Cairo and has been designed to adapt and evolve to this perpetually changing media environment. Our mission is to be the ‘New Media’ company of choice in the Middle East by generating profitable growth through innovation and breaking the mold in marketing communications.<br>Values<br>We understand that achieving our mission is based upon strong values and we have identifiedthree that sit right at our core.<br>• Ingenuity: There is a bit of genius in everything we do. We take pride in our creative originality.• Tenacity: Good things come to those who work for them. We always persevere and persist.• Velocity: High level performance is about speed and momentum. We are fast and agile in howwe think, operate and how we act

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.</span></p><br><p><span>We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!</span></p><br><p><strong>Meet the team!</strong></p><br><p>Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.</p><br><p><span>As an AI Engineering Manager, you will lead the team behind Unifonic's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn prediction, next-best-action and channel recommendations, send-time optimization, campaign optimization, and generative AI for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve.</span></p><br><p><span>This is a hands-on leadership role that combines people management with technical ownership. You will lead, mentor, and grow a team of talented AI engineers while actively contributing to architecture, technical design, code reviews, performance optimization, and proof-of-concept development. You will ensure the team delivers scalable, production-grade AI solutions, foster engineering excellence, and cultivate a culture of collaboration, innovation, and continuous learning.</span></p><br><p><strong>Help us shape the future of communications by:</strong></p><br><ul><li><p><span>Serving as the technical owner on AI model design, architecture, and integration for marketing and personalization use cases across the Unifonic product ecosystem.</span></p><br></li></ul><ul><li><p><span>Owning the technical roadmap for personalization AI, recommendation and next-best-action engines, customer segmentation and propensity models, campaign and send-time optimization, and generative AI for content personalization.</span></p><br></li></ul><ul><li><p><span>Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.</span></p><br></li></ul><ul><li><p><span>Participating in hands-on coding, solution prototyping, and code reviews to maintain high-quality standards and guide the team through complex technical challenges.</span></p><br></li></ul><ul><li><p><span>Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and uplift testing), and ongoing improvement.</span></p><br></li></ul><ul><li><p><span>Leading a team of AI engineers, providing mentorship, regular feedback, and career development support.</span></p><br></li></ul><ul><li><p><span>Defining clear performance expectations, conducting performance reviews, and identifying growth opportunities for team members.</span></p><br></li></ul><ul><li><p><span>Fostering a positive, inclusive, and high-performance team culture that encourages innovation, continuous learning, and collaboration.</span></p><br></li></ul><ul><li><p><span>Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring the team’s ongoing growth and success.</span></p><br></li></ul><ul><li><p><span>Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.</span></p><br></li></ul><ul><li><p><span>Ensuring seamless integration of AI capabilities into existing and future products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.</span></p><br></li></ul><ul><li><p><span>Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting progress, risks, and opportunities.</span></p><br></li></ul><ul><li><p><span>Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.</span></p><br></li></ul><ul><li><p><span>Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data privacy and security regulations, including regional data residency requirements.</span></p><br></li></ul><ul><li><p><span>Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, code quality, and team efficiency and connecting model performance to marketing outcomes such as conversion, engagement, and retention.</span></p><br></li></ul><br><p><strong>What you will bring:</strong></p><br><ul><li><p>Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.</p><br></li></ul><ul><li><p>8+ years of software development experience with at least 3 years focused on AI/ML engineering and related technologies.</p><br></li></ul><ul><li><p>Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, real-time decisioning, or campaign optimization with measurable impact on business KPIs.</p><br></li></ul><ul><li><p>Proven track record of leading, mentoring, or managing engineering teams, preferably in high-growth or innovative tech environments.</p><br></li></ul><ul><li><p>Hands-on experience with a range of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and generative AI, recommendation and ranking systems), and production-grade model deployments.</p><br></li></ul><ul><li><p>Solid grounding in experimentation and measurement, A/B testing, uplift modeling, and evaluating model impact on conversion, engagement, retention, and ROAS.</p><br></li></ul><ul><li><p>Proficiency in Python, cloud platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.</p><br></li></ul><ul><li><p>Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.</p><br></li></ul><ul><li><p>A strategic and solution-oriented mindset, capable of balancing technical depth with big-picture thinking.</p><br></li></ul><ul><li><p>Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred </p><br></li></ul><ul><li><p>Experience applying LLMs to marketing use cases, content generation, conversational commerce, or agentic customer journeys including fine-tuning and retrieval-augmented generation (RAG), ideally within the Hugging Face ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred </p><br></li></ul><ul><li><p>Exposure to Rust for performance-critical AI services, such as low-latency inference, real-time decisioning, or high-throughput data pipelines is preferred. </p><br></li></ul><ul><li><p>Arabic NLP experience or familiarity with the MENA market is preferred.</p><br></li></ul><ul><li><p>Experience scaling teams and systems in a high-growth SaaS environment is preferred.</p><br></li></ul><p><strong><span><span>Craft &amp; Toolkit:</span></span></strong></p><br><ul><li><p>Machine Learning &amp; Deep Learning</p><br></li><li><p>Generative AI &amp; LLMs</p><br></li><li><p>Recommendation Systems &amp; Personalization</p><br></li><li><p>Customer Segmentation, Propensity &amp; Churn Modeling</p><br></li><li><p>Python</p><br></li><li><p>TensorFlow / PyTorch</p><br></li><li><p>Hugging Face &amp; RAG</p><br></li><li><p>AWS / GCP / OCI</p><br></li><li><p>MLOps &amp; CI/CD</p><br></li><li><p>A/B Testing &amp; Model Evaluation</p><br></li><li><p>Software Architecture &amp; System Design</p><br></li><li><p>AI Engineering Leadership &amp; Team Management</p><br></li></ul><p><strong><span><span>Character Traits:</span></span></strong></p><br><ul><li><p><span>Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.</span></p><br></li><li><p><span>Ownership and accountability – take responsibility and follow projects through to completion.</span></p><br></li><li><p><span>Communication – explain ideas clearly and listen to others across teams.</span></p><br></li><li><p><span>Collaboration – work well with others and support team goals.</span></p><br></li><li><p><span>Adaptability and learning – adjust to change and keep learning new skills or tools.</span></p><br></li><li><p><span>Mentorship and knowledge sharing – help others grow and share what you know.</span></p><br></li><li><p><span>Resilience – stay calm under pressure and handle setbacks constructively.</span></p><br></li><li><p><span>Quality and attention to detail – do work carefully and strive for improvement.</span></p><br></li><li><p><span>Advocacy and innovation – encourage best practices, efficiency, and new ideas</span></p><br></li></ul><p><strong>As a Unifone you’ll receive a range of benefits:</strong></p><br><ul><li><p><span>Competitive salary and bonus</span></p><br></li><li><p><span>Unifonic share scheme (we are all owners!)</span></p><br></li><li><p><span>30 holiday days after the first anniversary</span></p><br></li><li><p><span>Your Birthday off!</span></p><br></li><li><p><span>Spend up to 25 days per year working from anywhere in the world!</span></p><br></li><li><p><span>Paid leave for new parents</span></p><br></li></ul> </div>

Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Learning & Facilitation<br><br>Review the Learning needs analysis for the hotel(s) prior to the budget Review with the hotel(s) the implementation and facilitation of a hotel(s) Training Plan and budget that is aligned with the hotel’s goals and strategic plan Follow-up on all training activities within the hotel(s) Ensure the hotel(s) are 100% compliant with all Ennismore Compliance Training Ensure coordination and delivery of training programs of all internal providers Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders Support the Quality and Learning Manager in the development of Departmental Trainers as required See where synergies can be made with regards to training programmes Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel(s) Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby & ensure colleague completion of all required training Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid…Review how cross training is used in the hotel(s) and see if there can be a way to do multi-property training Able to facilitate training to all levels in the hotel(s) Act as a champion of the creation of a learning culture Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Connect, Ennismore Learning & Ennismore Lobby to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making. <br><br>Talent Development & Performance Management<br><br>Assists with the bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams Ensure Departments have adequate Departmental Trainers, and these are well utilised For all supervisory & managerial positions have a transparent development programme in place in conjunction with the People & Culture leader. Development of indirect reports to give them ongoing feedback and development. <br><br>People & Culture<br><br>Employee Engagement and Communications<br><br>Strive to increase employee’s engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (Culture Amp) and People & Culture Audit. Ensure the Employee Engagement Survey Champions for the hotel/departmental action plans in order to increase employees engagement and improve Engagement scores year on year. Represent the organization as an exemplary ambassador the Ennismore Culture. <br><br>Finance<br><br>Plan the activities and understands how the contribution of the role will impact the performance of the hotel(s). Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate. Always exercise sound judgment and integrity to ensure confidentiality of protected information. <br><br>Qualifications<br><br>Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred in Hospitality or Business Administration, Psychology, Education, Human Resources Management (or equivalent) Minimum 7 years of total experience ideally with strong operations background At least 4 years of experience in in a leadership role High degree of professionalism with strong understanding of hotel operations and business acumen Excellent reading, writing and oral proficiency in English language Strong working knowledge of digital tools Strong leadership, interpersonal and training skills Excellent communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A motivator & self-starter Well-presented and professionally always groomed<br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <h4>Learning & facilitation</h4> <ul> <li>Review the learning needs analysis for the hotel(s) prior to the budget</li> <li>Review with the hotel(s) the implementation and facilitation of a hotel(s) training plan and budget that is aligned with the hotel’s goals and strategic plan</li> <li>Follow-up on all training activities within the hotel(s)</li> <li>Ensure the hotel(s) are 100% compliant with all Ennismore compliance training</li> <li>Ensure coordination and delivery of training programs of all internal providers</li> <li>Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked</li> <li>Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through ongoing coaching, guidance and support of junior-, mid-level- and senior leaders</li> <li>Support the quality and learning manager in the development of departmental trainers as required</li> <li>See where synergies can be made with regards to training programmes</li> <li>Participate in regional meetings/workshops and ensure such activities are rolled out as required in the hotel(s)</li> <li>Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby and ensure colleague completion of all required training</li> <li>Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid</li> <li>Review how cross training is used in the hotel(s) and see if there can be a way to do multi-property training</li> <li>Able to facilitate training to all levels in the hotel(s)</li> <li>Act as a champion of the creation of a learning culture</li> <li>Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Connect, Ennismore Learning and Ennismore Lobby to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making.</li> </ul> <h4>Talent development & performance management</h4> <ul> <li>Assist with the bi-annual talent review process in conjunction with the department heads and ensure associated documentation is maintained to the required standard</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for department heads and in turn their teams</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised</li> <li>For all supervisory and managerial positions have a transparent development programme in place in conjunction with the people and culture leader</li> <li>Development of indirect reports to give them ongoing feedback and development</li> </ul> <h4>People & culture</h4> <h4>Employee engagement and communications</h4> <p>Strive to increase employees’ engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (CultureAmp) and People & Culture Audit.</p> <p>Ensure the Employee Engagement Survey Champions for the hotel/departmental action plans in order to increase employees engagement and improve engagement scores year on year.</p> <p>Represent the organization as an exemplary ambassador of the Ennismore culture.</p> <h4>Finance</h4> <ul> <li>Plan the activities and understand how the contribution of the role will impact the performance of the hotel(s)</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate</li> <li>Always exercise sound judgment and integrity to ensure confidentiality of protected information</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor’s degree or master’s degree from a reputable hospitality or business school preferred in hospitality or business administration, psychology, education, human resources management (or equivalent)</li> <li>Minimum 7 years of total experience ideally with strong operations background</li> <li>At least 4 years of experience in a leadership role</li> <li>High degree of professionalism with strong understanding of hotel operations and business acumen</li> <li>Excellent reading, writing and oral proficiency in English language</li> <li>Strong working knowledge of digital tools</li> <li>Strong leadership, interpersonal and training skills</li> <li>Excellent communication and customer contact skills</li> <li>Results and service oriented with an eye for details</li> <li>Ability to multi-task, work well in stressful and high-pressure situations</li> <li>A motivator and self-starter</li> <li>Well-presented and professionally always groomed</li> </ul> <h4>Additional information</h4> <p>Your team and working environment:</p> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.&nbsp;<br>&nbsp;</p><br><p>Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.</p><br><p><b><span>Manager, Solutions Engineering – Africa</span></b></p><br><br><p><b><span>About F5</span></b></p><br><br><p><span><span>At F5, we strive to bring a better digital world to life. Our teams help organizations secu</span><span>re and</span><span>o</span><span>ptimize</span><span>every application and API, enabling innovation without compromise.</span></span></p><br><br><p><span><span>Our employees are collaborative, innovative, and passionate about what they do. They act with integrity, embrace diversity and inclusion, and are committed to delivering exceptional outcomes for our customers and partners.</span></span></p><br><br><p><b><span>The Role</span></b></p><br><br><p><span><span>As the Manager of Solutions Engineering for Africa, you will lead a team of Solutions Engineers who partner closely with our Sales</span><span>organisation</span><span>to help customers solve complex application delivery and security challenges.</span></span></p><br><br><p><span><span>You will</span><span>be responsible for</span><span>setting the direction for the team, developing your people, and ensuring the Solutions Engineering</span><span>organisation</span><span>is aligned to support F5's business goals across the region. Success in this role comes from building a strong, engaged team, working closely with Sales and cross-functional partners, and helping customers</span><span>realise</span><span>the value of</span><span>F5's</span><span>solutions.</span></span></p><br><br><p><b><span>What</span><span>You’ll</span><span>Do</span></b></p><br><br><p><b><span>Lead and develop the team</span></b></p><br><br><ul><li><p><span><span>Uphold F5's Business Code of Ethics and promptly report any violations of the Code or company policies.</span></span></p><br></li></ul><br><ul><li><p><span><span>Lead,</span><span>coach</span><span>and develop the Africa Solutions Engineering team through regular feedback,</span><span>mentoring</span><span>and career development.</span></span></p><br></li></ul><br><ul><li><p><span><span>Manage day-to-day team activities, including performance reviews, development plans, time-off</span><span>approvals</span><span>and workload planning.</span></span></p><br></li></ul><br><ul><li><p><span><span>Recruit, interview and onboard new Solutions Engineers in partnership with Human Resources.</span></span></p><br></li></ul><br><ul><li><p><span><span>Set clear</span><span>objectives</span><span>and priorities for the team and ensure they</span><span>remain</span><span>aligned with regional and company goals.</span></span></p><br></li></ul><br><ul><li><p><span><span>Work with leadership on quarterly and annual headcount planning to ensure the team can support the needs of the business.&nbsp;</span></span></p><br></li></ul><br><p><b><span>Build&nbsp;an effective Solutions Engineering</span><span>organisation</span></b></p><br><br><ul><li><p><span><span>Create a collaborative environment where knowledge sharing,</span><span>teamwork</span><span>and continuous learning are encouraged.</span></span></p><br></li></ul><br><ul><li><p><span><span>Support both the technical and professional development of your team.</span></span></p><br></li></ul><br><ul><li><p><span><span>Build strong working relationships with Sales, Professional Services, Customer Support,</span><span>Marketing</span><span>and Product Management.</span></span></p><br></li></ul><br><ul><li><p><span><span>Help shape career development, skills planning,</span><span>recognition</span><span>and retention across the Solutions Engineering</span><span>organisation</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure the team has the right skills,</span><span>resources</span><span>and structure to support current and future business needs.&nbsp;</span></span></p><br></li></ul><br><p><b><span>Partner&nbsp;with customers and the business</span></b></p><br><br><ul><li><p><span><span>Support your team on strategic customer opportunities and executive engagements when needed.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure the Solutions Engineering team delivers</span><span>an excellent</span><span>customer experience throughout the sales cycle.</span></span></p><br></li></ul><br><ul><li><p><span><span>Work closely with Sales to understand customer challenges and position F5 solutions that address their business and technical requirements.</span></span></p><br></li></ul><br><ul><li><p><span><span>Present F5's strategy, solution</span><span>portfolio</span><span>and product roadmap to customers,</span><span>partners</span><span>and internal stakeholders.</span></span></p><br></li></ul><br><ul><li><p><span><span>Partner with Customer Support and Professional Services to help resolve complex customer issues and ensure successful outcomes.</span></span></p><br></li></ul><br><p><b><span>Contribute&nbsp;to business strategy</span></b></p><br><br><ul><li><p><span><span>Identify</span><span>market trends, customer</span><span>requirements</span><span>and competitive activity, sharing insights with Sales and Product Management.</span></span></p><br></li></ul><br><ul><li><p><span><span>Provide technical and commercial guidance to support strategic sales opportunities.</span></span></p><br></li></ul><br><ul><li><p><span><span>Help shape the future direction of the Solutions Engineering</span><span>organisation</span><span>as the business continues to grow.</span></span></p><br></li></ul><br><p><b><span>What You'll Need</span></b></p><br><br><ul><li><p><span><span>Bachelor's degree or equivalent combination of education and relevant experience.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience leading and developing technical pre-sales or Solutions Engineering teams.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong understanding of networking technologies, application</span><span>delivery</span><span>and cybersecurity.</span></span></p><br></li></ul><br><ul><li><p><span><span>A proven ability to coach,</span><span>motivate</span><span>and develop technical professionals.</span></span></p><br></li></ul><br><ul><li><p><span><span>Excellent communication and presentation skills, with the ability to explain complex technical concepts to a range of audiences.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong relationship-building skills and the ability to work effectively across Sales, Product Management, Professional Services and Customer Support.</span></span></p><br></li></ul><br><ul><li><p><span><span>Commercial awareness and the ability to balance customer needs with business priorities.</span></span></p><br></li></ul><br><ul><li><p><span><span>Self-motivated,</span><span>collaborative</span><span>and comfortable working in a fast-paced environment.</span></span></p><br></li></ul><br><p><b><span>F5 is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone can do their best work.</span></b></p><br><br><p>The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.</p><br><p><b>Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or</b><b> <span>@myworkday.com</span>)</b><b>.</b></p><br><p><b>Equal Employment Opportunity</b></p><br><p>It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.&nbsp; <span>F5 offers a variety of reasonable accommodations for candidates</span>. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.</p><br> </div>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Beverage operations management:</strong></p> <ul> <li>Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.</li> <li>Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times.</li> <li>Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation.</li> </ul> <p><strong>Team leadership:</strong></p> <ul> <li>Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.</li> <li>Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to enhance performance and career growth.</li> <li>Conduct performance reviews, provide feedback, identify areas for improvement, and support development plans to enhance team effectiveness and ensure a motivated team culture.</li> </ul> <p><strong>Menu development & innovation:</strong></p> <ul> <li>Collaborate with the culinary team and F&B operations manager and director of food & beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.</li> <li>Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel’s beverage offerings.</li> <li>Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales.</li> </ul> <p><strong>Inventory & stock management:</strong></p> <ul> <li>Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.</li> <li>Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items.</li> <li>Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts.</li> </ul> <p><strong>Cost control & revenue growth:</strong></p> <ul> <li>Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.</li> <li>Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations.</li> <li>Collaborate with the culinary team and F&B operations manager and director of food & beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning.</li> </ul> <p><strong>Guest experience & satisfaction:</strong></p> <ul> <li>Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.</li> <li>Address guest complaints or concerns promptly and professionally, ensuring swift resolution to maximize guest satisfaction.</li> <li>Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience.</li> </ul> <p><strong>Health & safety compliance:</strong></p> <ul> <li>Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.</li> <li>Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas.</li> <li>Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment.</li> </ul> <p><strong>Staff scheduling & budgeting:</strong></p> <ul> <li>Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods.</li> <li>Work with senior management to develop and manage the beverage department's budget, ensuring that all costs are in line with financial goals.</li> <li>Monitor staffing levels and adjust as necessary based on business needs and guest demand.</li> </ul> <p><strong>Reporting & documentation:</strong></p> <ul> <li>Prepare and submit weekly and monthly reports on beverage sales, inventory levels, team performance, and guest feedback.</li> <li>Maintain accurate records of all beverage-related transactions, including orders, receipts, and financial documentation.</li> <li>Provide insights and recommendations to senior management for continuous improvement.</li> </ul> <p><strong>Collaboration with other departments:</strong></p> <ul> <li>Work closely with the food & beverage team, kitchen staff, housekeeping, and other departments to ensure seamless service and guest satisfaction.</li> <li>Collaborate with marketing and events teams to develop beverage-related promotions, themed nights, and special events that enhance guest experience and increase sales.</li> </ul> <p><strong>Promotions & events:</strong></p> <ul> <li>Organize and manage beverage-focused promotions, events, and seasonal offerings to attract guests and drive sales.</li> <li>Coordinate with the events team to ensure that beverage offerings meet the needs and expectations of large-scale functions, banquets, or special events.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: Minimum of 3-5 years in a supervisory or leadership role in beverage management, preferably in a high-end restaurant or a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs.</li> <li>Education: Bachelor’s degree in hospitality management, business administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus.</li> <li>Skills & attributes: <ul> <li>Strong leadership and people management skills.</li> <li>Excellent interpersonal and communication abilities.</li> <li>Attention to detail and strong organizational skills.</li> <li>Proven ability to manage multiple priorities and meet deadlines.</li> <li>Ability to handle confidential and sensitive information.</li> <li>In-depth knowledge of beverage trends, mixology, and premium beverage offerings.</li> <li>Ability to create unique and appealing beverage menus tailored to guest preferences.</li> <li>Strong financial acumen and experience in managing budgets, costs, and profitability.</li> <li>Proficiency in relevant software and MS Office Suite.</li> <li>Professional and well-presented at all times.</li> <li>Customer-centric approach with a passion for hospitality.</li> <li>Proactive problem-solver with a solutions-oriented mindset.</li> <li>Ability to work in a fast-paced, dynamic environment.</li> <li>Must be able to handle multiple tasks and adapt to changing priorities.</li> </ul> </li> <li>Language: <ul> <li>Excellent reading, writing, and oral proficiency in English language.</li> <li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <h4>About the role</h4> <p>As director of food and beverage, you will have full accountability for the strategic and operational leadership of the food and beverage division. You will lead a diverse and multi layered operation, balancing innovation, guest experience, people development, and strong commercial discipline.</p> <p>Reporting directly to the general manager and working closely with the planning committee, you will continue to shape the food and beverage identity of the hotel while ensuring alignment with Four Seasons brand standards and long-term business objectives.</p> <p>This role requires a visible, people focused leader who is equally comfortable setting business strategy and being present on the floor.</p> <h4>What you will do</h4> <li>Provide strategic leadership and direction for all food and beverage and culinary operations across the hotel</li> <li>Lead, mentor, and develop a large leadership team including senior operational and culinary leaders</li> <li>Champion a culture of excellence, collaboration, and service rooted in Four Seasons values</li> <li>Drive commercial performance across all outlets, banqueting, and total food and beverage revenue streams</li> <li>Ensure consistent delivery of exceptional guest experience and brand standards</li> <li>Partner closely with culinary leadership on concept development, quality, and innovation</li> <li>Oversee budgeting, forecasting, cost control, and profitability targets</li> <li>Work collaboratively with sales, marketing, rooms, and events teams to maximise opportunities</li> <li>Ensure compliance with all health, safety, licensing, and regulatory requirements</li> <li>Act as a senior ambassador for the hotel across internal and external stakeholders</li> <li>Ability to lead in alignment with Four Seasons brand and philosophy</li> <h4>What you bring</h4> <li>Significant senior leadership experience within luxury hospitality food and beverage operations</li> <li>Proven international experience overseeing complex, multi outlet operations including high volume banqueting and culinary teams with a minimum of 5–7 years in luxury hotel or resort operations</li> <li>A strong people leader with a track record of developing and inspiring high performing teams</li> <li>Experience working with celebrity chefs and managing external partnerships or licensee agreements preferred</li> <li>Strong operational knowledge of food & beverage operations, systems, and luxury service standards</li> <li>Exceptional leadership skills with the ability to inspire and lead diverse, high-performing teams</li> <li>Strong interpersonal, communication, and stakeholder management skills, with the ability to influence at all levels</li> <li>Deep understanding of luxury service standards and guest expectations</li> <li>Confident operating at executive committee level with strong stakeholder management skills</li> <li>A calm, credible, and visible leadership presence</li> <li>Experience in forecasting, budgeting, and financial planning at a divisional level</li> <li>Commitment to maintaining the highest standards of hygiene, safety, and quality in partnership with culinary and stewarding teams</li> <h4>What we offer:</h4> <li>Competitive salary, wages, and a comprehensive benefits package tailored specifically for our planning committee members</li> <li>Excellent training and development opportunities</li> <li>Complimentary and discounted stays and services at Four Seasons worldwide</li> <li>Comprehensive time off package including vacation, sick and holiday pay</li> <li>Complimentary employee meals prepared by the Four Seasons culinary team</li> <li>Complimentary dry cleaning and laundry services</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Manager<br><b>Job Description &amp; Summary</b><br>PwC is seeking a PMIS Business Analyst to support large-scale capital projects and infrastructure programs in designing and implementing enterprise Project Management Information Systems (PMIS).<br>The role focuses on aligning project controls, PMO governance, and digital platforms (e.g., Primavera Unifier, P6, ERP integrations) to enable effective cost, schedule, risk, and contract management across complex portfolios.<br><b>Key Responsibilities</b><br><b>Business Analysis &amp; Requirements</b><br>• Elicit, analyze, and document business requirements through workshops, interviews, and process reviews<br>• Translate business needs into functional and non-functional system requirements<br>• Develop and maintain documentation such as BRDs, SRS, user stories, process maps, and solution design documents<br>• Perform gap analysis between current and future-state processes<br><b>PMIS Design &amp; Configuration</b><br>• Support and/or lead configuration of PMIS platforms (e.g., Primavera Unifier, P6, Aconex, CostOS)<br>• Design workflows, business processes, cost templates, and approval structures<br>• Define data structures, forms, and governance frameworks<br>• Support deployment of PMIS across projects and departments<br><b>System Integration &amp; Data Management</b><br>• Coordinate integrations between PMIS and enterprise systems (ERP, scheduling tools, document management systems)<br>• Support data migration, validation, and quality assurance<br>• Ensure data accuracy, governance, and compliance standards<br><b>Testing &amp; Deployment</b><br>• Develop test scenarios and support system testing<br>• Lead or support User Acceptance Testing (UAT)<br>• Manage defect tracking and resolution coordination<br>• Support go-live activities and stabilization<br><b>Reporting &amp; Performance Insights</b><br>• Define and develop dashboards and KPIs (e.g., Power BI or native PMIS reporting tools)<br>• Support executive and operational reporting needs<br>• Ensure alignment of reporting structures with governance frameworks<br><b>Stakeholder &amp; Vendor Management</b><br>• Act as liaison between business users, IT teams, and external vendors<br>• Support vendor coordination and issue resolution<br>• Facilitate workshops and governance meetings<br>• Provide advisory support on PMIS best practices<br><b>Adoption &amp; Continuous Improvement</b><br>• Support change management and user onboarding<br>• Develop and deliver user training sessions<br>• Identify opportunities for system enhancements and process optimization<br>• Contribute to digital transformation initiatives<br><b>Systems &amp; Tools Exposure (One or More)</b><br>• Oracle Primavera Unifier<br>• Primavera P6 EPPM<br>• Aconex<br>• CostOS<br>• ERP systems (SAP, Oracle, MS Dynamics, etc.)<br>• Reporting tools (Power BI, BI platforms)<br><b>Core Competencies</b><br>• Strong business analysis and documentation skills<br>• Understanding of project lifecycle and project controls (cost, schedule, change, risk)<br>• Process mapping and governance alignment<br>• Analytical and problem-solving mindset<br>• Stakeholder communication and facilitation skills<br>• Understanding of system configuration concepts<br>• Attention to detail and data accuracy<br><b>Qualifications</b><br>• Bachelor's degree in Engineering, Construction Management, Information Systems, Business, or related field<br>• Relevant certifications are advantageous (PMP, CBAP, Primavera certifications, Agile, ITIL, etc.)<br><b>Experience &amp; Skills</b><br><ul><li>5+ years' experience in PMIS, project controls, or capital project digital transformation.</li><li>Experience with Primavera Unifier, Primavera P6, or equivalent PMIS platforms.</li><li>Strong understanding of cost control, scheduling, change management, contracts, and risk processes.</li><li>Experience working with ERP integrations and enterprise reporting environments.</li><li>Strong stakeholder management and workshop facilitation skills.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends {+ 25 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manages one or several larger accounts or acts as the account lead for a substantial part of a top account. Understands the customer s IT and business objectives, priorities, requirements and challenges, and adds value by implementing HPE s strategy. Drives business performance for all HPE BUs and manages the portfolio mix to optimize profitability of the account. Accountable for pipeline building; accountable for and supportive in deal closing and orchestrating the deal team. Builds and develops relevant customer relationship networks with key influencers and decision makers in IT and business. Develops and engages with the extended partner ecosystem to maximize HPE s presence in the account. Constantly develops information technology industry knowledge to position HPE s portfolio in the account. Orchestrates, engages, guides and provides feedback to the extended account team members. Acts as customer s advocate inside HPE. Plans for accounts to deliver results through the financial year and beyond.</p><p>Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.</p><p>Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with IT solutions. Influences the decision-making of customer executives through describing the value of HPE's solutions and their relevance to the customer's priorities. Positions HPE strategy and solutions in such a way that the customer sees that HPE is critically important to their business. When appropriate, understands the innovation agenda and digital journey of the customer, and provides input into them. Builds a business value framework for the customer. Builds and executes a plan to drive growth and profitability across HPE's portfolio, in a structured and recurring way. Drives growth in HPE's strategic value portfolio through positioning these solutions with the customer. Formulates and presents technology choices for the customer that will expand HPE's presence and margin in the account. Leverages HPE programs and tools (e.g. Executive Sponsors, BU deal support, and supply chain programs) to improve business performance. Contributes to internal reviews connected to deals and sales planning. Engages with the customer to identify opportunities. Translates customers' business challenges and goals into IT opportunities. Ensures a strong and rightsized pipeline funnel from the account team. Leads pipeline building activities for the account, involving account team members as appropriate. Identifies and develops opportunities for short and mid-term success. Proactively leads early engagements. Accountable for deal closure. Ensures ownership throughout the team for the deals in the pipeline. Drives deals to closure through a multi-disciplinary team, including partners. Develops and maintains a professional relationship network within the customer to maximize efficiency and effectiveness for HPE. Understands and leverages the underlying principles for the customer organization's functioning. Builds influential relationships with executives. Defines an effective engagement model with the customer's key influencers and decision makers. Develops and maintains a view of the partner landscape in the account. Develops partner relationships. Runs an active governance process for the partner network for the account. Works with the Partner Business Manager to assess and update the partner strategy for the account. Develops and updates expertise in IT technology. Engages as appropriate with the customer's CTO/CIO. Articulates relevant modern trends in IT and presents them to executives within the customer when appropriate. Describes HPE's portfolio and references its use in other customers. Builds, develops and leads the extended account team. Runs a governance with the extended team and empowers account team to engage on different levels within the account. Establishes a recurring process to provide feedback to the account team members and the relevant managers. Provides feedback into other HPE organizations and coordinates with other customer facing HPE organizations to improve the customer experience. Utilizes HPE tools and processes for customer advocacy. Leverages the existing tools, processes and resources to assure customer satisfaction and loyalty. Develops and executes a comprehensive account business plan for defined accounts. Manages the collective effort to build and maintain both strategic and tactical elements of the plan. Shares and aligns the plan with relevant stakeholders of the account.</p><p>University or Bachelor s Degree preferred, or equivalent experience. Engineering or technology education, advanced degree or MBA desired. Typically 6-10+ years account management experience. Experience in IT industry preferred. Experience working within an IT department and/or working within customers is a plus. Experience in vertical industry preferred. Experience in different sales roles is a plus.</p><p>Drives Results : Shows strong will to win, is persistent in face of obstacles and has a clear results orientation. Strategic Planning : Able to skillfully articulate a vision for the future and a path to achieve it in an account business plan, aligned with the HPE strategy, direct leadership, and the HPE business units. Sales Execution : Able to efficiently deliver on short term sales engagements and objectives. Continuous Learning : Continuously and actively pursues own learning. IT Industry Acumen : Builds and maintains thorough knowledge of cutting edge IT industry developments and technology trends with potential impacts to our customers. HPE Portfolio Knowledge : Builds and continually updates a thorough understanding of HPE products, solutions, and service offerings - their value propositions, competitive differentiators, and benefits to our customers and our customers' customers. Team Leadership : Skilled at leading teams (including dispersed and indirect team members) successfully through sales engagements in a complex matrix organization. Network/Relationship Building : Skilled at creating strong professional relationships; understands and leverages the value of networks and collaboration. Two-way communication</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University or Bachelor s Degree preferred, or equivalent experience. Engineering or technology education, advanced degree or MBA desired. Typically 6-10+ years account management experience. Experience in IT industry preferred. Experience working within an IT department and/or working within customers is a plus. Experience in vertical industry preferred. Experience in different sales roles is a plus.</p><p>Drives Results : Shows strong will to win, is persistent in face of obstacles and has a clear results orientation. Strategic Planning : Able to skillfully articulate a vision for the future and a path to achieve it in an account business plan, aligned with the HPE strategy, direct leadership, and the HPE business units. Sales Execution : Able to efficiently deliver on short term sales engagements and objectives. Continuous Learning : Continuously and actively pursues own learning. IT Industry Acumen : Builds and maintains thorough knowledge of cutting edge IT industry developments and technology trends with potential impacts to our customers. HPE Portfolio Knowledge : Builds and continually updates a thorough understanding of HPE products, solutions, and service offerings - their value propositions, competitive differentiators, and benefits to our customers and our customers' customers. Team Leadership : Skilled at leading teams (including dispersed and indirect team members) successfully through sales engagements in a complex matrix organization. Network/Relationship Building : Skilled at creating strong professional relationships; understands and leverages the value of networks and collaboration. Two-way communication : Able to listen actively to understand the perspectives of others, and to articulate value propositions, plans, and proposals in language relevant to the customer, partner or internal stakeholder. Influencing and Negotiating : Understands and proficiently leverages influencing and negotiation techniques. Business Acumen : Understands how different parts of a business interoperate to produce business outcomes and how actions impact company results. Has a thorough understanding of general business concepts and the economy. Able to understand financial reports and make relevant conclusions for planning. Similar principles apply to public sector organizations. Operational Excellence : Able to show predictability and operational excellence both internally and externally. Integrity : Acts with integrity throughout complex situations even if under pressure. Vertical/Industry Knowledge Preferred : Understands the customer's industry landscape, enterprise architecture, and partner and influencer ecosystem, and is able to use this knowledge to build and advise the customer on its digital journey plan. Consulting : Can synthesize a number of skills and relevant knowledge to guide the customer through a process of achieving business outcomes leveraging HPE's portfolio.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Purpose</b> Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities. Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums. Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness. Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review. Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes. Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders. Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction. Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations. Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements. Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance. Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence. Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence. How you ll help us make health happen: Deliver the agreed customer service experience through: Coaching, developing and leading a highly skilled team Managing absences to the agreed standard Dealing with any performance issues Complete regular 121s with all team members Managing team performance and ensuring the agreed service experience Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling Ensure that resources are managed in line with the workforce plan Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment Hold regular team meetings to ensure good quality two way communication Support recruitment as required Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style) Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying / removing any barriers that impacts the delivery of outstanding customer satisfaction Ensures high levels of employee engagement, measured through People Pulse (Glint Survey) scores. Understands, acts and shares survey results with the team, building relevant actions plans for improvement. Ensure there are high levels of team working and that the team is aligned and engaged with Bupa s purpose and goals Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function Responsible for discovering and implementing potential opportunities for improving the customer experience. Adherence to required regulatory guidelines and specifically FRA regulations Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global Ensure the team is following the complaints process and is resolving the cases satisfactorily and in accordance with FRA, FCA FSC and TCF principles or equivalent for other countries Responsible for discovering and implementing potential opportunities from the unhappy customers and other stakeholders for improving the customer experience. Role specific accountabilities This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities . Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks To represent and make decisions on behalf of the Chairman, Chief Executive, General Manager, Directors and Heads of Departments in the case of correspondence and escalated complaints from customers, providers, group secretaries and brokers Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes Identify operational Risks and implement mitigating controls, with appropriate risk escalation where necessary to ensure adherence to appropriate FRA and other regional regulatory requirements Review and contest (where appropriate) FRA decisions, and incorporate learning outcomes into process improvements, act as Bupa Global s focal point with the relevant regulators . To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa s values and best practice in complaint handling. Management of reporting in relation to complaints for the Regulators, Compliance and wider business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Key Skills</b> / Qualifications needed for this role: As this is a regulated role within BEI , the following skills are required : Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes. Strong performance management and mentoring capabilities. Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements. Proven experience in talent management, succession planning, coaching, and performance development. Experience in managing teams while fostering an inclusive and collaborative working environment. Experience leading organizational change, transformation initiatives, and the implementation of new operating models. Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs Relevant qualification in complaint handling environment or regulated role or related studies is preferred Experience producing management reports, dashboards, and performance metrics. Proficiency in identifying trends and recommending service improvements. strong Stakeholder and customer relationship management skills Strong decision-making, negotiation, and conflict-resolution abilities Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans. Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management. Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations. Ability to translate regulatory requirements into operational processes, controls, and team objectives.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>At Turner &amp; Townsend we are passionate about making the difference, transforming performance on the world’s most impactful programmes for a green, inclusive, and productive world. That means challenging ourselves and others to deliver better outcomes for our clients, helping each other to make the most of our potential, and using our Influence to build a better world for everyone. Every day we help our major global clients deliver ambitious and highly technical mega projects, in over 118 offices across 50 countries.</p><br><p>Turner &amp; Townsend is one of the leading providers of consulting services to the Infrastructure, Natural Resources and Real Estate sectors globally, ranked Number 1 in the Sunday Times PwC Top Track 250. &nbsp;Through using our proven and wide ranging skills, methodologies, and industry knowledge over the past 75+ years we have created the premier, differentiated programme, project, and cost management global consultancy, and are now in strategic partnership with CBRE.</p><br><br>Job Description<br><p>Turner &amp; Townsend is pleased to announce an opportunity for Egyptian Nationals based in Cairo to join our esteemed Real Estate team. This position allows you to engage in a wide variety of impactful and innovative projects.</p><br><p>As part of our market-leading client base and diverse portfolio, this is an exceptional time to become a member of a growing business unit and advance your career within Turner &amp; Townsend.</p><br><p>You will collaborate with a professional and ambitious team, receiving excellent support while also being encouraged to demonstrate your initiative and expertise.</p><br><p>We invite you to join us in shaping the future of real estate and to take the next step in your professional journey with Turner &amp; Townsend.&nbsp;</p><br><p><strong>MAIN PURPOSE OF ROLE:</strong></p><br><ul><li>To provide commercial oversight to ensure the successful delivery of cost management services across one or multiple commissions.</li><li>To perform the role of the Commission Manager, taking responsibility for end-to-end service delivery.</li><li>To ensure excellent service delivery is being provided to clients, gain their trust and enhance our reputation.</li><li>To actively promote Turner &amp; Townsend to clients both existing and new to enable growth within the business.</li><li>To be a sounding board for all aspects of service delivery and to effectively develop others in the team.</li><li>To ensure that client objectives are met through the delivery of an effective cost management service from pre contract to handover.</li><li>To uphold Turner &amp; Townsend values and ethics whilst delivering service excellence.</li></ul><p><strong>ACCOUNTABILITIES:</strong></p><br><ul><li>Overall accountability and responsibility for ensuring Turner &amp; Townsend deliver the scope of their services across multiple commissions.</li><li>Interfacing and effective communication with the client, contractors and other consultants, at all project stages.</li><li>Timely and accurate forecasting of fees.</li><li>Maintaining and building upon existing client relationships and the development of new relationships.</li><li>Recognize opportunities and be able to cross sell our service offerings to existing or potentially new clients.</li><li>Effectively and proactively lead a cost management team, ensuring that they deliver in line with the standards expected of Turner &amp; Townsend.</li><li>Provide quality assurance for all deliverables issued by other team members.</li><li>Be a sounding board to other team members for all technical cost management related activities.</li><li>Understanding the clients needs and build the relationship.</li><li>Be a role model within the team to assist in the development of more junior staff.</li><li>Demonstrates a high level of drive, enthusiasm and commitment to always delivering service excellence to clients.</li><li>A desire to learn and progress your career to the next level.</li></ul><br>Qualifications<br><ul><li>Extensive knowledge of and experience in the Real Estate / Property sector working for a professional cost consultancy.</li><li>Minimum 15+ years of experience in similar roles.</li><li>Extensive experience of both new build and fit-out projects across varying asset typologies.</li><li>Extensive experience of delivering and overseeing the successful delivery of pre-contract services from feasibility through to tendering, measurement of building works for estimating, report writing and preparation of Bills of Quantities and tender documentation.</li><li>Experience of successfully managing commissions, one or multiple, at any given time to ensure the highest quality service delivery for clients.</li><li>Experience of commercial management of commissions ensuring both successful and profitable delivery of services.</li><li>Experience of agreeing contract terms, administering contracts and of identifying and mitigating key risks within contracts.</li><li>Ability to critically analyze programmes and assess the impact they have of fee forecasts to enable accurate forecasting to the wider business.</li><li>Self-motivated with the ability to work autonomously setting their own agenda and perform well under pressure.</li><li>Identifying and establishing new relationships, whilst maintaining and developing existing relationships.</li><li>Local (Egypt) experience is required</li></ul><p><strong>SKILLS REQUIRED:</strong></p><br><ul><li>Proven Cost / Commercial Management experience, ideally from a Consultancy or client side background</li><li>Professional membership is an advantage i.e. MRICS</li><li>Experience of working on Major Programmes and Projects</li><li>Experience in leading, managing and motivating teams</li><li>Extensive knowledge of construction industry technical matters, such as different procurement routes, value management and value engineering.</li><li>Demonstrable understanding of construction contracts and the ability, when required, to provide contractual advice to clients.</li><li>Proven track record of delivering service excellence to multiple clients.</li><li>Ability to drive the commercial agenda for the project and chair commercial meetings.</li><li>Excellent written and oral communication skills with the ability to present clearly and concisely to clients in both a formal and informal manner.</li><li>Proven track record of building effective, productive and positively engaged teams.</li></ul><br>Additional Information<br><p><em>Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.</em></p><br><p><em>We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.&nbsp;</em></p><br><p><em>Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.</em></p><br><p><em>Please find out more about us at&nbsp;www.turnerandtownsend.com/</em></p><br><p>#LI-SM2</p><br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br> <p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><br><br> </div>

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shifts: morning and evening</li><li>Benefits: social insurance, overtime</li></ul>

<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: morning and evening</li><li>Benefits: health Insurance, social security, transportation allowance, housing, overtime</li></ul>