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Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet. As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs. As a Sales Account Manager, you will be responsible for acquiring new business and account managing the existing business using the 6 stages of sales (Prospecting & out search, Knowing your customer, Setting meetings using gathered information, Offering Proposal, Closing the deal, Follow up & Account management). In this role, you will: Achieve monthly targets (renewal and acquisition) with consistency; Manage existing accounts and increase their book of business; Ensure daily farming to increase database in terms of leads and referrals; Increase our market share by selling our B2B products to new customers; Manage and arrange meetings with clients for acquisition, renewals, and upgrades; Increase our client satisfaction by performing account management services with them; Regularly update the reporting dashboard to reflect all sales activities; Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues; Collect market insights and stay up to date with laws and local development news. <br><br>Requirements<br><br> Bachelor's degree in marketing or sales or related field. 1 to 3 years of relevant sales experience; Has a successful record in exceeding or achieving the assigned targets consistently; Experience in farming and cold calls. Knowledge of the Automotive market in Egypt; Knowledge of the Subscription industry; Familiar with tech, e-commerce; Familiar with Prop tech, Marketplace, Facebook, and other digital platforms; Excellent in English Communication skills, both verbal and written. Excellent in prospecting, cold calls and generating leads; Excellent communication, negotiation, time management and presentation skills; Excellent in converting leads into paying customers. Positive/Flexible/Presentable/Committed; Eager for success; Has plug and play attitude. <br><br><br><br>Benefits<br><br> A fast paced, high performing team. Comprehensive Health Insurance Life Insurance Rewards & Recognitions Learning & Development opportunities <br><br> #Egyptdubizzle

dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet. As part of dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs. As a Sales Account Manager, you will be responsible for maintaining existing business and seeking new business opportunities by contacting existing/potential customers. You will be responsible for boosting sales and contributing to dubizzle Egypt's long-term business growth. <br>Key Responsibilities:Execute Business development plans by reaching out to the existing database of leads through telephone, face-to-face, cold calling on business owners, direct mail, email and networking. Meet monthly and quarterly sales KPIs (value and volume). Communicate effectively to manage clients' expectations to ensure they receive a great dubizzle experience on value-added products and subscriptions to new and older (expired or cancelled) accounts. Provide client training to ensure efficient and continuous use of the service and provide regular performance reviews and reports to ensure maximum client retention. Regularly update the reporting dashboard to reflect all sales activities. Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues. Collect market insights and stay up to date with laws and local development news.<br><br>Requirements<br><br>Qualifications:Bachelor's degree in Business Administration;Valid car and driving licence. Experience:1-3 years of experience as a sales consultant in the Automotive or similar fields;Experience in Online Marketplaces is a plus. Knowledge:Familiarity with the dubizzle website;Basic knowledge of sales processes;Highly computer literate and online savvy;Proficient in Microsoft Excel and Power Point. Skills:Excellent communication and negotiation skills;Ability to deliver excellent customer experience;Ability to deliver engaging presentations. Traits:Entrepreneurial spirit and drive;Goal-oriented and ambitious, with capacity and drive to reach and exceed quotas.<br><br>Benefits<br><br> A fast paced, high performing team. Comprehensive Health Insurance Life Insurance Rewards & Recognitions Learning & Development opportunities<br> #Egyptdubizzle

About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster. Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15 minutes. Currently live across the UAE and Saudi Arabia and Egypt offering thousands of products to customers in record time.noon’s mission: Every door, every day.<br>What you'll do:Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. The Real Estate Manager will be responsible for driving the end-to-end expansion of Noon Minutes’ dark store network across Egypt, leading site identification, lease negotiation, and successful handover of locations to the operations team<br>Identify strategic locations for new dark stores based on demographic and operational data. Conduct site visits, market research, and feasibility studies. Build and manage a strong pipeline of potential properties. Lead lease negotiations and secure favorable terms with landlords and brokers. Develop and execute a real estate expansion roadmap aligned with growth goals. Analyze zoning laws, local regulations, and market trends to support decision-making. Collaborate with internal teams (Finance, Legal, Operations) for site approval and compliance. Oversee end-to-end site acquisition to store handover process. Coordinate with contractors, developers, and landlords to ensure timely handovers. Monitor project timelines, budgets, and risks; report progress regularly. Maintain an accurate database of leased properties and contract milestones. Proactively manage lease renewals, extensions, and renegotiations. Identify opportunities to optimize rental costs and improve portfolio performance.<br>What you'll need:<br>Bachelor’s degree in Real Estate, Business Administration, or related field. Minimum 5 years’ experience in real estate acquisition or site development (preferably in retail, logistics, or Q-commerce). Strong understanding of real estate laws and leasing practices in Egypt. Proven success in site selection, leasing, and project execution. Excellent negotiation and communication skills. Fluent in English; Arabic proficiency is a strong plus.<br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original.

Application Deadline: 30 September 2026Department: Sales & Marketing Location: Egypt - Cairo<br><br>Description<br><br>SCOPE<br><br>Responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.<br><br>OVERALL OBJECTIVES<br><br>The job of Sales Manager is executed satisfactorily when:The Hotel achieves its Financial Objectives. The Sales Team that the person works with achieves their Revenue Objectives. The person achieves their Personal Objectives. The TTTT is carried out to the satisfaction of both the Director of Sales / Director of Sales & Marketing. MAIN RESPONSIBILITIESResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Adhere to the Corporate SOP’s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times.<br>Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Adhere to the Corporate SOP’s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times.<br>Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br><br><br><br>Skills, Knowledge and Expertise<br><br>EDUCATION: University graduate, Hotel Apprenticeship,<br> Higher College Education. <br><br>EXPERIENCE: Two (2) years experience in a Sales position, preferably in a 4/5 star hotel.<br><br>LANGUAGE:Local language – excellent oral and written skills (as applicable) English – excellent oral and written skills Additional language - beneficial COMPETENCIES: To fill this position the candidate must have:Planning/organization Adaptability Flexibility Initiative Negotiation skills Selling skills Innovative ideas TECHNICAL :Strong computer skills, including Microsoft Office, (Excel/Power Point/Word) Micros Fidelio Opera and Sales & Catering INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:People Oriented Passionate for European luxury Entrepreneurial Straightforward Interest to develop in the Sales department, communication, attention to details Organisational skills Problem solving & decision making<br><br><br>Benefits<br><br>About Kempinski Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Manage risk-based IT and Information Security audit engagements. Evaluate cybersecurity governance, security controls, and information security frameworks. Assess IT infrastructure, cloud environments, networks, databases, and critical applications. Review IT General Controls (ITGCs), application controls, identity and access management, change management, and disaster recovery processes. Evaluate compliance with regulatory requirements, industry standards, and internal policies. Identify control deficiencies, assess associated risks, and recommend practical remediation actions. Prepare and present audit findings and reports to senior management and relevant committees. Monitor and follow up on management action plans to ensure timely remediation of audit findings. Manage and mentor audit team members and ensure the quality and timely completion of audit engagements. <br><br>Requirements<br><br>Bachelor's degree in Information Systems, Computer Science, Cybersecurity, or a related discipline. Significant experience in IT Audit, Information Security Audit, IT Risk Management, or Cybersecurity Assurance. Professional certifications such as: CISA (Certified Information Systems Auditor) - preferred. CISM (Certified Information Security Manager). CISSP (Certified Information Systems Security Professional). CRISC (Certified in Risk and Information Systems Control). CIA (Certified Internal Auditor) with a focus on IT auditing. Strong knowledge of cybersecurity frameworks, IT governance, cloud technologies, and regulatory compliance requirements.

Lesaffre Egypt for yeast industries is an Egyptian joint stock company for producing baking yeasts and yeasts extract. We are 100% owned by the holding company and part of Middle East & Africa baking region.<br><br>Lesaffre Egypt was established according to the Investment Guarantees and Incentives Law No. 8 of 1997, and registered in the Commercial Registry Office of Cairo Investment authority under No. 65570 on April, 14, 2013.<br><br>Our main operational purpose is to establish, manufacture, and package yeasts, yeast derivatives, and yeasts extracts. These many forms and types are then used within food products, animal feed, bread-making and bread improvers, flavorings, colors, and enzymes.<br><br>In October 2014, Lesaffre Egypt for yeasts industry (S. A. E) began effectively managing the acquired company.<br><br>Lesaffre Egypt’s main office is located in the Giza Governorate of Sheikh Zayed City while the factory is placed in the Nubaryia Industrial Area of El Beheira Governorate. We also have a Baking Center and Logistics Warehouse in 6th of October City. Currently, We employ more than 200 individual<br><br>Job Description<br><br> Negotiate the annual agreement with each customer. Present and submit proposal of annual agreements to his manager. Cooperate with Technician team to provide technical support to his clients. Understanding the market capacity and the need of our products inside the <br><br>local market. <br><br> Understand each customer needs and recommend the solution. Following up on complaints submitted from the customer and assign it to <br><br>the concerned department <br><br> Checking sales volume per customer and monitoring customer Growth performance <br><br>based on their sales orders and closely monitor any change in customer. <br><br> Collecting data regarding the market and the position of lesaffre <br><br>Product Vs. Other Players.<br><br> Initiates New sales leads for products to increase customer database. Enhance the relation with purchasing departments of clients. Organize training plan for clients in baking center or at their side. Participate in creating new products for ingredients. Prepare and report a business development plan for each client. Solving the problem of clients quickly and respond to them. Monitoring industrial market trend. Proposing the credit policy for each segment and be abide with approved policy with his team. <br><br>Qualifications<br><br>Education<br><br>Bachelor’s Degree (Engineering or Commerce preferred)<br><br>???? Experience<br><br>Minimum 10 years in Sales of Ingredients within the Industrial Segment<br><br>???? Knowledge, Skills & Abilities<br><br>Ingredients business expertise, Strong background in the ingredients sector, with emphasis on baking (preferred) and broader food industry applications. Industrial baking customer knowledge: Deep understanding of customer needs, market dynamics, and industry trends. Negotiation and communication: Exceptional ability to build trust, influence stakeholders, and secure long‑term partnerships. Managerial and leadership: Proven track record in leading teams, driving performance, and achieving strategic objectives. Fluent English. <br><br>Additional Information<br><br>Role within the organization<br><br>Reporting to: Commercial Director.<br><br>job Location:<br><br>El- Sheikh Zayed

Application Deadline: 25 August 2026Department: Sales & Marketing Location: Egypt - Cairo<br><br>Description<br><br>SCOPE<br><br>Responsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.<br><br>OVERALL OBJECTIVES<br><br>The job of Sales Manager Travel is executed satisfactorily when:The Hotel achieves its Financial Objectives. The Sales Team that the person works with achieves their Revenue Objectives. The person achieves their Personal Objectives.<br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times. Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br>Skills, Knowledge and Expertise<br><br>Education:<br>University graduate. <br> <br>Experiance:<br>Two (2) years experience in a Sales position, preferably in a 5 star hotel in Trvael Segment.<br><br>Language:Local language – excellent oral and written skills (as applicable) English – excellent oral and written skills Additional language - beneficial<br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Job Purpose A member of a SME’s Team developing and maintaining relationships with a portfolio of Business Banking customers and connected Personal customers. A named point of contact for customers dealing with a range of requests including any calls in Managers /Directors’ absence and any overflow of work from Corporate Services Assistant. Assist one or more Managers/Directors’ with product knowledge, sales research, customer relationship development, research into solutions to meet customer’s needs using market and industry information and risk management for the portfolio.<br>Main accountabilities:Sales and Service Develop and maintain own contacts with individuals within customers’ organization. Act as principal point of contact in Relationship Managers absence. Co-ordinate introduction to and from other areas of the AWBE Group where appropriate and monitor outcome. Assist with development of and revisions to Customer Relationship Plan. Monitor level of customer service and satisfaction. Develop and maintain links with local business community and support Relationship Manager in same activity e.g. K. B. I.s. Conduct research to identify potential new customers and maintain database of potential customers. Arrange and undertake product presentations where appropriate. Develop and maintain contacts with specialists in other branch sectors and other areas of the Group. Monitor leads and co-ordinate information for the Relationship Manager on overall portfolio.<br>Business Management Monitor set-up of products from other areas of the AWBE Group. Act as liaison for risk management information purposes with customers, accountants, solicitors and other relevant people. Collate customer produced financial information. Analyze historic and projected financial information to identify key issues and monitor compliance with covenants and terms prior to discussing with Relationship Manager. Assist with creation of Credit Applications. Prepare facility letters and co-ordinate execution of documentation and drawdown of facilities. Provide technical input, undertake research for Relationship Manager in connection with proposed security, and liaise to arrange preparation and execution of security documentation. Support review of refer list and other risk reports. Take responsibility for routine duties with other members of the Business Banking Support Team. This will include administration such as holiday lists, returns, inter departmental meetings etc. Attend Relationship Team meetings and contribute fully, including suggestions for ways of improving customer service. Contribute to environment of mutual support.<br>Technical skills:Excellent analytical and comprehension skills to understand and interpret customer needs and economic environment to better price client's deals. Ability to think creatively and identify innovative structured solutions for the Commercial client base Strong formal presentation skills to gain acceptance to solutions, both internally (Risk) and externally (Clients). Has the ability to formulate account plans for increasing customer utilizations bringing sustainable balance sheet growth. Strong selling and negotiation skills. External dealings with clients negotiating structure of the deal, pricing and requirements. Internal negotiations with Risk and Compliance on reaching the best solution for the Commercial client base. Selling Skills Product Knowledge<br>Competencies:Agility Leadership Communication with Impact Problem solving Customer focus<br>Qualifications / Experience:Minimum 5 years’ experience in Corporate or SME’s Governance and Control. Proficiency in English Language. Higher University Degree holder. Credit Course. Branch based products and services frequently used by SME customers including features, tariff/pricing and availability Will require a good understanding of coverage/products/policies/plans/objectives in order to pro-actively embrace systems/procedure changes within the function. Will be required to have an understanding of local, as well as statutes that relate to role holder's function. The most important of these will be central bank’s guidelines, AWBE office policies and procedures. Is likely to be personally responsible for compliance within function. Other statutes may include. Internal instructions/procedures Products and services offered by other areas of the AWB Group which are frequently used by SME’s customers including features, tariff/pricing and availability. The Bank’s service standards. Money Laundering regulations Management experience in a multi-cultural environment Sound knowledge of account strategy and planning processes Outstanding knowledge of control and governance requirements and environment Experience Good knowledge of credit risk with proven track record of managing credit files Sound track record of relationship management Proven networks within the Business banking field in Egypt

Andalusia Group is Hiring We are looking for an experienced Market Research Manager – Africa Region to lead market intelligence and research initiatives across African markets. Key Responsibilities:Lead end-to-end market research projects across African countries and markets. Conduct primary and secondary research to identify market trends, customer needs, growth opportunities, and emerging risks. Develop market sizing, segmentation, forecasting, and competitive intelligence analyses. Assess new market-entry and expansion opportunities across the African region. Monitor competitors, industry developments, pricing trends, regulatory changes, and macroeconomic factors. Develop country and regional market intelligence reports to support strategic and commercial decision-making. Translate research findings and complex data into clear, actionable business recommendations. Collaborate with Strategy, Business Development, Sales, Marketing, and Finance teams to identify growth opportunities. Manage research agencies, consultants, data providers, and local market stakeholders when required. Prepare executive-level presentations, dashboards, reports, and business cases for senior management. Build and maintain market intelligence databases and reporting frameworks. Develop strong market understanding through customer interviews, industry experts, local networks, and relevant market sources. Ideal Candidate:Proven experience in market research, market intelligence, strategy, or business analytics. Strong hands-on experience covering African markets and the region’s diverse business environments. Excellent analytical, research, presentation, and communication skills. Experience with market sizing, competitive analysis, forecasting, and market-entry studies. Ability to turn data and research into practical commercial and strategic insights.

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.<br>Summary:Key Tasks and Responsibilities:<br>Holds accountability for the Quality of solutions provided to Customer Acts as the customers' primary point of contact and an escalation point Has awareness of overall and service management profitability of their customers Proactively identify existing Customer needs, and opportunities and grow the customer relation Work with the account team to sell client products and services Create and manage Service Improvement Plans triggered by:Quality Connect Survey (related to any and all functional areas) Customer Complaint (including those related to customer invoices Proactive Action (identified proactively by the CSM) Ensure customers complains are managed and resolved in a timely manner Prepares periodic customer service reviews Handles non-commercial customer queries and complex customer service issues Proactively inform customer and end-users in advance of any anticipated service interruptions Provides capacity analysis, forecasts and recommendations Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers Handles change requests, tracking of change implementation, change reporting and change billing. Responsible for data integrity of customer information in all systems/tools Provides customer with up-to-date technical documentation, including the Customer Operations Guide Ensures all technical documentations are posted and updated Provides a support role to the management team in coaching and mentoring of CSM colleagues Assists in bids and customer presentations for new logos during RFP and contract renewal Spot and manage Service Management revenue opportunities on new business Develop and conduct induction training Lead team knowledge database building and maintainability Actively participate in interviews for CSM and CSALead the knowledge ramp-up activities for junior members

Responsibilities<br>Strategic Sourcing & Procurement: Lead purchasing across all F&B and Entertainment concepts (food, beverage, packaging, uniforms, operating supplies). Develop a 12-month forward procurement plan, manage vendor master lists, and secure alternative suppliers for high-risk, critical items. SOPs, Policies & Systems: Design the supply chain organizational structure. Draft and implement the Supply Chain Policy Manual and SOPs (sourcing, inventory, receiving). Establish internal/external SLAs and create an ERP roadmap with standardized SKU coding. Vendor Management & Compliance: Build a centralized vendor database. Ensure all food suppliers are whitelist-approved and ISO/HACCP certified. Negotiate structured supplier agreements covering delivery, volume pricing, and payment terms while conducting routine performance audits. Cost Control & Budget Discipline: Maintain spend within approved budgets. Implement strict cost control workflows, including three-quote thresholds, PO-to-invoice validation, and GRN matching with Finance. Propose aggressive cost-saving and bulk-purchasing strategies. Inventory & Risk Management: Plan purchasing based on outlet consumption and central kitchen forecasts to maintain optimal buffer stocks and eliminate stockouts. Mitigate risk by tracking import delays, currency impacts, and maintaining an emergency vendor list. Pre-Opening Setup & Scalability: Lead supply chain setup for new restaurant openings and entertainment venues. Advise on warehousing, logistics, and distribution models built to support a rapidly growing multi-concept portfolio. Reporting & Collaboration: Deliver comprehensive quarterly supply chain performance reports (spend analysis, savings, KPIs). Partner closely with Operations, Central Kitchen, and Finance teams to align supply readiness with operational timelines.<br>Qualifications<br>Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Hospitality Management or a related field; equivalent industry experience may be considered. Minimum 5-7 years of experience in food & beverage procurement, supply chain, purchasing, logistics or vendor management. Fine dining purchasing, sourcing or supply chain experience is required, due to the quality, freshness and specialty supplier standards of the role. Experience managing procurement and supply chain across multiple restaurants, outlets, central kitchen operations or hospitality sites is strongly preferred. Pre-opening supply chain setup experience is strongly preferred, including supplier onboarding, approved lists, product specifications and purchasing flows. Demonstrated experience negotiating supplier contracts, managing food cost, controlling inventory budgets and building procurement systems across multiple locations. Track record of developing sourcing standards, SOPs, policy manuals, supplier systems or procurement playbooks.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Innovitics is seeking a highly technical and hands-on Head of Engineering to lead engineering excellence across all teams.<br> This role is responsible for solution architecture, code quality, engineering standards, and technical execution.<br> This role is not focused on high-level strategy alone — it requires deep involvement in code, architecture decisions, and technical problem-solving on a daily basis.<br> Solution Architecture &amp; System Design Own and drive solution architecture across all projects and products Design scalable, high-performance, and maintainable systems Lead architecture decisions, including frameworks, integrations, and platforms Conduct architecture reviews and enforce quality, scalability, and security standards Define and enforce architectural patterns (Microservices, DDD, Event-Driven, CQRS) Evaluate build vs.<br> buy decisions with strong technical justification Hands-On Coding &amp; Code Review Actively participate in code reviews across all engineering teams Ensure high standards in code quality, performance, and maintainability Enforce best practices, design patterns, and coding standards Contribute directly to critical and complex implementations when needed Identify and resolve technical debt and code quality issues proactively Mentor engineers through structured and constructive code reviews Engineering Standards &amp; Best Practices Define and enforce engineering standards across the organization, including: Coding standards and style guides API design and integration standards Database design and performance optimization Testing strategies (unit, integration, E2E) Documentation practices Establish quality gates for code, releases, and deployments Drive adoption of automated code quality tools and best practices Ensure consistency across Backend, Frontend, and Mobile teams CI/CD &amp; DevOps Excellence Own and enhance CI/CD pipelines across all projects Ensure fully automated build, test, and deployment processes Drive DevOps best practices, including: Infrastructure as Code (IaC) Automated testing within pipelines Blue-green and canary deployments Environment and configuration management Social Insurance Medical Insurance (AXA) Annual Raise Seasonal Bonus Performance Bonus 10+ years of experience in software engineering Proven experience in a senior engineering leadership role (Head of Engineering, Tech Lead, or similar) Strong hands-on experience with modern tech stacks: Backend (.<br>NET, APIs, Microservices) Frontend (React or modern frameworks) Mobile development Deep understanding of system design, architecture patterns, and distributed systems Strong experience in code reviews, engineering standards, and best practices Experience building and scaling CI/CD pipelines and DevOps practices Strong problem-solving and technical decision-making skills Ability to mentor and lead high-performing engineering teams</span> </div>

Job Summary The IT Project Manager is responsible for planning, coordinating, and managing end-to-end IT projects and application releases across multiple systems and stakeholders. This role ensures successful delivery of digital and telecom solutions within scope, timeline, quality, and budget requirements. The IT Project Manager collaborates with business, development, operations, and vendor teams to manage project execution, release activities, integrations, risks, and change processes while ensuring alignment with organizational objectives and governance standards. Key Responsibilities Manage end-to-end IT projects and application release activities. Coordinate business, development, operations, infrastructure, and vendor teams. Monitor project scope, timeline, budget, risks, and deliverables. Manage multi-system integrations and deployment activities. Ensure compliance with project governance, change management, and release processes. Track project progress and provide status reporting to stakeholders and management. Support Agile, Waterfall, or Hybrid delivery methodologies as required. Identify and mitigate project risks, issues, and dependencies. Ensure successful execution of testing, deployment, and production readiness activities. Qualifications Bachelor’s degree in computer science, IT, Engineering, or related field. Minimum 5 years’ experience in IT project management, preferably in digital/telecom environments. Proven experience managing end-to-end application releases and multi-system integrations. Strong knowledge of project management methodologies (Agile, Waterfall, Hybrid). Familiarity with release management, CI/CD pipelines, and change control processes. Solid understanding of system architecture, databases, APIs, and digital applications. Excellent stakeholder management, communication, and coordination skills. Strong analytical, problem-solving, and decision-making capabilities. Ability to manage multiple parallel releases and work under high-pressure conditions.<br>Preferred Certifications:PMP, PRINCE2, or equivalent. Agile/Scrum (CSM, PMI-ACP). ITIL (foundation or higher).

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Cost Control Manager is responsible for overseeing, validating, and monitoring the cost performance of the Project, ensuring that approved budgets, forecasts, commitments, change orders, and cost reports are properly managed by the Project Teams, Consultants, and Contractors. The role provides independent cost assurance to the Client and supports informed decision-making through accurate cost reporting, forecasting, and financial analysis. Key Responsibilities Establish and maintain project cost control procedures, reporting standards, and governance frameworks. Monitor project budgets, commitments, expenditures, forecasts, and cash flows against approved baselines. Review and validate contractors and consultants cost reports, forecasts, and cost control processes. Prepare consolidated cost reports, dashboards, and financial performance analyses for the Client and senior management. Assess cost impacts of variations, change requests, and claims, and support commercial evaluations. Monitor cost risks, contingency utilization, and recommend mitigation measures. Coordinate with Planning, Commercial, Contracts, Finance, Procurement, and Technical teams to ensure effective cost management. Support project governance, management reviews, and decision-making through accurate cost reporting and forecasting. Maintain project cost databases and ensure effective utilization of project controls systems and reporting tools.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Engineering, Quantity Surveying, Construction Management, Finance, or related discipline. Master's Degree is desirable.</li><li>Experience Minimum 15 years of experience in Cost Control and Project Controls.</li><li>At least 5 years in a managerial role on large-scale infrastructure, mixed-use developments, hospitality, or mega projects.</li><li>Previous PMC or Client-side experience is highly preferred.</li><li>Experience managing multi-billion-dollar development programs is desirable.</li></ul><p></p></section>

<p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{3da95552-fdc6-4db4-898a-996c6651bdad}{225}\" paraid=\"146951504\">With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{3da95552-fdc6-4db4-898a-996c6651bdad}{235}\" paraid=\"1631928310\">If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{3da95552-fdc6-4db4-898a-996c6651bdad}{239}\" paraid=\"951299888\"> </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{3da95552-fdc6-4db4-898a-996c6651bdad}{241}\" paraid=\"1616154806\">The Sales Manager handles groups less than 10 guestrooms, as well as the in-house catering. He / she implements all sales activities and maximizes business opportunities in his / her specific area of responsibility, under the general guidance and supervision of the Director of Sales in coordination with the Commercial Director.  </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{3da95552-fdc6-4db4-898a-996c6651bdad}{249}\" paraid=\"658543328\"> </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{3da95552-fdc6-4db4-898a-996c6651bdad}{251}\" paraid=\"1934581608\"><strong>What will I be doing? </strong></p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{3da95552-fdc6-4db4-898a-996c6651bdad}{255}\" paraid=\"1191974473\">As the Assistant Manager Sales, you will be responsible for performing the following tasks to the highest standards: </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{4}\" paraid=\"901763571\">• Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the Marketing plan. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{12}\" paraid=\"451293835\">• Actively participate in achieving departmental goals which contribute to the Marketing budget. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{20}\" paraid=\"204323614\">• Closely monitor account revenue and business production for Corporate / FIT / M.I.C.E. accounts. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{28}\" paraid=\"1366302554\">• Maximize up-selling opportunities whenever possible. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{36}\" paraid=\"1433376010\">• Assist the Senior Sales Manager and Director of Sales (DOS) in the forecasting of rooms revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{44}\" paraid=\"884307508\">• Attend major travel functions and promotional events (i.e. trade shows), promoting sales (rooms, catering, and other facilities and services) for the hotel. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{52}\" paraid=\"813985024\">• Plan sales trips, under the direct approval of the Senior Sales Manager, Director of Sales or Director of Business Development, to major market areas, calling on accounts within the specific market areas. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{60}\" paraid=\"1666610972\">• Report to the Senior Sales Manager / Director of Sales on potential markets needing coverage. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{68}\" paraid=\"119819369\">• Secure information of competitors, such as rates, top accounts and productions, rooms, F&B and events, reporting to the DOS regularly. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{76}\" paraid=\"378799732\">• Work together and communicate closely with the Banquet Sales team to keep updated with client relationships and overall business goals through regular entertainment and activities. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{84}\" paraid=\"1204309339\">• Meet and welcome top key accounts, group organizers and VIP guests upon check-in. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{92}\" paraid=\"1783399745\">• Take responsibility to conduct hotel inspection for all walk-ins, meeting group and contracted clients and planning next steps for future follow-ups. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{100}\" paraid=\"346099640\">• Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone calls, fax, and written communications. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{108}\" paraid=\"31766541\">• Negotiate with accounts on banquet, outside catering events, coordinating with the Banquet department and following-up with revisions. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{116}\" paraid=\"1047884457\">• Maintain close communication with the Banquet Sales team in the negotiation process of their accounts. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{124}\" paraid=\"985436190\">• Develop increased room nights as well as banquet revenue. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{132}\" paraid=\"1861332417\">• Carry out any other reasonable duties and responsibilities as assigned. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{140}\" paraid=\"1218692011\">• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{150}\" paraid=\"427560128\"><strong>What are we looking for? </strong></p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{154}\" paraid=\"1191306141\">An Assistant Manager Sales  serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{162}\" paraid=\"780520170\">• University graduate. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{170}\" paraid=\"1573270635\">• Minimum 3 years of experience in similar capacity with international chain hotels. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{178}\" paraid=\"399891627\">• Excellent command of written and spoken English and Chinese to meet business needs. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{186}\" paraid=\"41893863\">• Good communication and interpersonal skills. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{194}\" paraid=\"1724064188\">• Team player with hotel sales experience and hotel database. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{202}\" paraid=\"1727142033\">• Able to work under pressure and deal with stressful situations during busy periods. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{210}\" paraid=\"1889884518\">• Very familiar with the local market and good at marketing trend analysis. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{218}\" paraid=\"308518754\">• Good organization and presentation skills. </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{226}\" paraid=\"317077981\"> </p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{228}\" paraid=\"625376460\"><strong>What will it be like to work for Hilton? </strong></p><p style=\"font-family:Arial;text-align:justify;\" paraeid=\"{cf24a554-7af1-4846-974d-708e14887fb0}{232}\" paraid=\"682679419\">Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! </p>

Who are we?<br>Lychee is the leading player in the rapidly growing healthy food industry in Egypt, with a unique and highly scalable position in the market that combines a healthy fast-food retail arm and a manufacturing arm for healthy packaged foods. Most notably fresh juices and Greek yogurt.<br>As part of our greater mission to make healthier food choices accessible and sustainable for people's everyday lifestyle - we're extending our commitment to the region with our entry into the Saudi Arabian market, with a substantial retail expansion plan and on-ground operations starting Q2, 2025 in Riyadh.<br>Lychee relies on both its manufacturing capabilities and brand recognition built over a decade to expand its retail operations seamlessly based on customer demand and to scale its existing presence in modern trade, traditional trade and quick commerce.<br>What will you be doing? Lead and manage a team of high-volume recruitment drive to ensure timely hiring Obtain the annual manpower plan (MPP) and develop a strategic recruitment plan to proactively fill required positions Plan, organize, and execute recruitment open days and hiring events to attract and assess large pools of candidates efficiently. Conduct in-person competency-based interviews to evaluate candidates ensuring a strong cultural and skills fit. Utilize all available sourcing channels, including job portals, social media, referrals, and proactive headhunting, to attract top talent. Build and maintain a robust database of pre-qualified candidates for future hiring needs. Enhance the company's visibility as an employer of choice through employer branding and outreach efforts. Track and analyze hiring trends, ensuring efficient recruitment processes and continuous improvement while enhancing recruitment metrics Issue and manage the offering process to the selected candidates while ensuring a smooth onboarding experience for new hires. Ensure adherence to company policies and labor laws in all hiring and selection processes.<br>What are we looking for? Bachelor's degree in Business Administration or relevant field Minimum of 8 year of work experience in Talent acquisition; preferably F&B, Retail, FMCG or Hospitality industries Strong interpersonal and negotiation skills to attract top talents Strong attention to details to ensure smooth recruitment process throughout mass hiring High flexibility and adaptability to be able to manage the expansion plan Ability to work effectively in a fast-paced and collaborative environment.<br>At Lychee, we value the unique strengths each individual brings, fostering a diverse, inclusive workplace that thrives on varied perspectives. We celebrate differences as drivers of innovation, creativity, and growth, ensuring every team member can contribute their best.

Job Responsibilities:Identification of project requirements, client obligations, and design verification in requisition for all technical materials before releasing the tender. Studying the project Specifications, Drawings, and Bill of Quantities and willing to prepare a cost breakdown for all items. Coordinate with all stakeholders to identify project phasing, and prepare, and release the invitation to tender. Assess and negotiate the tenderer’s rates in different packages with a suitable timeline to ensure the best possible rates and conduct an analysis of the prices and proper material alternatives Prepare technical and commercial comparison sheets' must be familiar with all the market updates of raw materials and commodities. Evaluate the new and existing suppliers and contractors and add new vendors to OD'S approved vendor list. Create a database for materials, equipment, and operating supplies prices and update it regularly to be referenced when necessary. Prepare and maintain accurate regular procurement logs, saving reports, tender tracking, and procurement plans in coordination with the project planning department. Carry out market analysis to get the best purchase deals Handle all the directly procured items for the projects promptly and within the approved budget cost. Lead the procurement department, ensuring that it maintains updated data such as information about suppliers’ products and prices Handling full destination requirements from real estate projects and variations orders. Responsible for the department saving report submitted to OD top management and the presentations that show efforts made by the department for technical team. Manage the procurement process and evaluation of real estate tenders at a value of EGP10Bn a year, from financial and technical standpoints, up until the final award reaches an average saving of 10%. Evaluating all the town management technical projects and variations orders starting from 10K to 10M EGPPrepare and send weekly Material Price Index (MPI) for the main construction materials and worldwide which is shared with all OD teams. Increasing the percentage of Client procured items (CPI) and Nominated subcontractors (NSC) by sourcing and qualifying new suppliers and subcontractors for value engineering purposes Managing the destinations design the value engineering to ensure providing good quality within the project budget. Providing on-going oversight of cost reduction based on technical and commercial intelligence, improving the cost. Adding new suppliers and materials to the destinations creates more competition between suppliers which achieves better quality and cost for ODJob Requirements:Bachelor degree in civil engineering6-8 years of experience in Construction/Real estate. Proficient in Microsoft Office, Excel, Word and Outlook.

We’re Hiring – Call Center Manager<br>Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.<br>Key Responsibilities:• Manage daily inbound and outbound call center operations to ensure excellent customer service and lead follow-up.• Lead, coach, and motivate call center agents to achieve performance targets.• Design and monitor KPIs, call quality, productivity, and customer satisfaction levels.• Handle customer complaints and escalations, ensuring timely resolution within SLAs. • Use existing customer databases and old leads to generate interest, qualify prospects, and schedule appointments.• Develop call scripts, service standards, and process improvements to enhance performance.• Conduct regular call quality reviews and audits to improve service quality and customer experience. • Work closely with sales and Marketing teams to support business growth and customer engagement.<br>Requirements: • Bachelor’s degree in Business Administration or a related field. • 5-7years of experience in Call Center Management. • Previous experience in the real estate industry is required. • Excellent communication and problem-solving abilities. • Ability to analyze reports and improve performance based on data • Good command of English. • Leadership and people management skills. • High attention to details and strong organizational abilities. • Advanced proficiency in Microsoft Office.<br>If you’re interested, please send your CV via email:<br>Nourhan. Ahmed@realmark.com.eg

We’re Hiring – Call Center Manager<br>Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.<br>Key Responsibilities: • Manage daily inbound and outbound call center operations to ensure excellent customer service and lead follow-up. • Lead, coach, and motivate call center agents to achieve performance tragets. • Design and monitor KPIs, call quality, productivity, and customer satisfaction levels. • Handle customer complaints and escalations, ensuring timely resolution within SLAs. • Use existing customer databases and old leads to generate interest, qualify prospects, and schedule appointments. • Develop call scripts, service standards, and process improvements to enhance performance. • Conduct regular call quality reviews and audits to improve service quality and customer experience. • Work closely with sales and Marketing teams to support business growth and customer engagement.<br>Requirements: • Bachelor’s degree in Business Administration or a related field. • 7-10 years of experience in Call Center Managment. • Previous experience in the real estate industry is required. • Excellent communication and problem-solving abilities. • Ability to analyze reports and improve performance based on data • Good command of English. • Leadership and people management skills. • High attention to details and strong organizational abilities. • Advanced proficiency in Microsoft Office.<br>If you’re interested, please send your CV via email:<br>Nourhan. Ahmed@realmark.com.eg

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Nasoft is hiring for Makaseb , a specialized E-commerce and Digital Marketing company serving the Gulf markets.<br> Join a dynamic, innovative team that’s shaping the future of digital commerce across the region.<br> Job Responsibilities: Conducting the initial meeting with the customer to understand the store dimensions, set goals, and agree on budgets.<br> Create a customer account on the Notion platform.<br> Creating WhatsApp Groups and adding the client to follow up work on it.<br> Responsible for achieving the project's results and fully supervising all the processes that lead to this.<br> Add all preliminary data to the customer on Notion and follow up on the addition of data and reports periodically.<br> Ensure that all access permits are taken to the customer's advertising and social media accounts.<br> Writing the plan and work agreed upon with the client and adding them to the Notion platform and sharing it with the client.<br> Periodically develop tasks, distribute them to the work members and follow up on their implementation in a timely manner.<br> Work to achieve the digital goals agreed upon with the client.<br> Sending periodically weekly reports of the work done on the customer's store on WhatsApp Group Sending monthly reports as a document showing all the tasks and achievements during the month Creating &amp; Sending the invoices to the customer and following up on payment Conducting periodically meeting with the client and responding to his questions Working Days: 5 Days (Sun to Thu) (9 AM to 6 PM) 2 Days Off (Fri -Sat) Social Insurance Medical Insurance Career path Hybrid working Model Learning &amp; Development Gym Subscription discount Bachelor's degree.<br> Experience 2:4 Years as An Account Manager/Executive.<br> Digital Marketing Agencies Experience is a Must.<br> Experience in using Account Management CRM Software (Notion, HubSpot, etc.<br>..). KSA Clients Experience is Preferred.<br> Excellent Handling, Problem Solving, Account Management Skills.<br> English language intermediate, as a minimum required.<br> Able to work/learn in a fast-paced environment.<br> Able to work in teams.<br></span> </div>