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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Müller's Solutions is looking for a passionate <strong>ServiceNow Business Analyst</strong> to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.<br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.</li><li>Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.</li><li>Translate business requirements into functional specifications for the technical team.</li><li>Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.</li><li>Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.</li><li>Provide support and training to users to promote understanding of ServiceNow functionalities.</li><li>Monitor and analyze metrics to recommend improvements and enhancements to existing processes.</li></ul><br><strong>Requirements</strong><br><strong>Requirements:</strong><br><ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li><li>Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.</li><li>Strong understanding of ServiceNow functionality and its applications within business processes.</li><li>Excellent analytical skills with a focus on identifying and addressing business needs.</li><li>Proficient with process mapping tools and techniques.</li><li>Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively and manage multiple priorities in a fast-paced environment.</li><li>Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.</li></ul><br><strong>Benefits</strong><br>Why Join Us:<br>Opportunity to work with a talented and passionate team.<br>Competitive salary and benefits package.<br>Exciting projects and innovative work environment.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Business analyst manager <br> <br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with clients to understand business needs, goals, and challenges.</li><li>Translate business requirements into detailed technical specifications for developers.</li><li>Facilitate workshops, interviews, and brainstorming sessions to gather requirements.</li><li>Develop and maintain project documentation, including user stories, process flows, and use cases.</li><li>Work closely with the development team to ensure the delivered solution meets business objectives.</li><li>Perform gap analysis and recommend improvements to current systems or processes.</li><li>Support testing efforts by defining test cases, reviewing results, and addressing issues.</li><li>Monitor project progress, resolve roadblocks, and communicate updates to stakeholders.</li></ul><br><strong>Qualifications:</strong><br><ul><li>Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.</li><li>5+ years of proven experience as a Business Analyst in software development projects.</li><li>Strong understanding of software development lifecycle (SDLC) and agile methodologies.</li><li>Proficiency in Jira, Confluence, or similar project management and documentation tools.</li><li>Exceptional analytical and problem-solving skills.</li><li>Excellent communication and interpersonal abilities to collaborate with technical and non-technical stakeholders.</li><li>Ability to manage multiple priorities and deliver results in a fast-paced environment.</li></ul><br><strong>Preferred Skills:</strong><br><ul><li>Experience with wireframing or prototyping tools (e.g., Figma, Balsamiq).</li><li>Knowledge of industry trends and emerging technologies.</li><li>Certifications such as CBAP, CCBA, or PMI-PBA are a plus.</li></ul><ul><li><strong>Benefits:</strong></li><li>Salary in USD</li><li>Work remotely</li><li>Very decent medical coverage</li><li>Positive work environment </li></ul><br> </div>

About the Role We are hiring four Business Analysts to support the design, development, and delivery of digital banking services within our platform. Each analyst will specialize in one or more areas including Everyday Banking, Cards & Loans, Payments & Transfers, Value Added Services (VAS), and Data Analysis. The ideal candidates will have a strong understanding of financial products, customer journeys, and digital banking services, and will work closely with product managers, engineers, designers, and operations teams to transform business requirements into actionable solutions. Key Responsibilities Requirements Analysis Elicit and document business requirements across digital banking journeys, including accounts, cards, loans, payments, and digital services. Conduct workshops, interviews, and process mapping sessions to analyze and validate requirements. Product & Delivery Support Translate business requirements into clear functional and non-functional specifications for technical teams. Develop user stories and support Agile delivery through sprint planning, backlog refinement, and UAT. Documentation & Process Design Create and maintain process flows, wireframes, and functional documentation. Conduct gap analysis between current systems and desired business outcomes. Cross-Functional Collaboration Work closely with product owners, UI/UX designers, developers, QA engineers, and compliance teams. Participate in end-to-end testing and validation of implemented solutions. Data & Insights Collaborate with data teams to define business rules, KPIs, and data sources for reporting and dashboards. Support data-driven decision-making through analytical insights. Implementation & Change Management Support training, documentation, and go-live activities. Assist with change management and knowledge transfer across teams. Coverage Areas Business Analysts will be distributed across the following domains:Everyday Banking – account management and digital banking services Cards & Loans – credit card products, personal loans, and loan application journeys Payments & Transfers – domestic and international transfers, instant payments, bill payments Value Added Services (VAS) – loyalty programs, rewards, subscriptions, and bundled offerings Data Analysis – defining KPIs, metrics, and supporting data analytics initiatives Required Qualifications Education Bachelor’s degree in Business Administration, Finance, Computer Science, or related field Experience4+ years of experience in business analysis Experience within banking, fintech, or digital financial services is highly preferred Core Skills Strong analytical and problem-solving skills Experience with Agile/Scrum methodologies Experience using tools such as JIRA and Confluence Strong documentation and presentation skills Ability to translate business needs into technical requirements Communication Strong stakeholder management skills Ability to communicate effectively across technical and non-technical teams Preferred Qualifications Familiarity with Egyptian banking regulations and CBE digital mandates Experience working on digital banking transformation initiatives Understanding of core banking systems and payment infrastructure Experience working with financial reporting or analytics platforms

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Business analyst manager <br> <br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with clients to understand business needs, goals, and challenges.</li><li>Translate business requirements into detailed technical specifications for developers.</li><li>Facilitate workshops, interviews, and brainstorming sessions to gather requirements.</li><li>Develop and maintain project documentation, including user stories, process flows, and use cases.</li><li>Work closely with the development team to ensure the delivered solution meets business objectives.</li><li>Perform gap analysis and recommend improvements to current systems or processes.</li><li>Support testing efforts by defining test cases, reviewing results, and addressing issues.</li><li>Monitor project progress, resolve roadblocks, and communicate updates to stakeholders.</li></ul><br><strong>Qualifications:</strong><br><ul><li>Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.</li><li>5+ years of proven experience as a Business Analyst in software development projects.</li><li>Strong understanding of software development lifecycle (SDLC) and agile methodologies.</li><li>Proficiency in Jira, Confluence, or similar project management and documentation tools.</li><li>Exceptional analytical and problem-solving skills.</li><li>Excellent communication and interpersonal abilities to collaborate with technical and non-technical stakeholders.</li><li>Ability to manage multiple priorities and deliver results in a fast-paced environment.</li></ul><br><strong>Preferred Skills:</strong><br><ul><li>Experience with wireframing or prototyping tools (e.g., Figma, Balsamiq).</li><li>Knowledge of industry trends and emerging technologies.</li><li>Certifications such as CBAP, CCBA, or PMI-PBA are a plus.</li></ul><ul><li><strong>Benefits:</strong></li><li>Salary in USD</li><li>Work remotely</li><li>Very decent medical coverage</li><li>Positive work environment </li></ul><br> </div>

Job Description:Assist in the administration of AAIB's annual increase and variable compensation cycles and ensure full compliance with approved distribution guidelines. Analyse and interpret internal pay trends and external market practices locally and regionally and propose pay solutions based on information collected from external consultants and surveys insights. Participate in job evaluation/job mapping and documentation inside AAIB and across its subsidiaries if needed. Assist the rewards head in the annual budget planning. Develop bank wide quarter and annual compensation reports developed by the reward analysts. Proposes candidates job offers and ensures that the external offers are maintaining internal equity and in line with the external market norms.<br>Qualifications & Experience: Bachelor’s degree in business administration, Finance, Accounting or a related discipline. Fresh graduates to 3 years of experience in HR, with a focus on reward management.<br>Skills:Excellent command of English & Arabic Languages. Excellent command of MS Excel and other Office applications. Very good command with HR systems (HITS, ORACLE, ETC) Quantitative and qualitative analysis and decision-making skills. Demonstrated numerical analytical and problem-solving skills. Excellent interpersonal and communication skills; ability to develop and maintain effective working relationship with persons at all levels in the organization.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Müller's Solutions is looking for a passionate <strong>ServiceNow Business Analyst</strong> to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.<br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.</li><li>Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.</li><li>Translate business requirements into functional specifications for the technical team.</li><li>Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.</li><li>Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.</li><li>Provide support and training to users to promote understanding of ServiceNow functionalities.</li><li>Monitor and analyze metrics to recommend improvements and enhancements to existing processes.</li></ul><br><strong>Requirements</strong><br><strong>Requirements:</strong><br><ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li><li>Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.</li><li>Strong understanding of ServiceNow functionality and its applications within business processes.</li><li>Excellent analytical skills with a focus on identifying and addressing business needs.</li><li>Proficient with process mapping tools and techniques.</li><li>Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively and manage multiple priorities in a fast-paced environment.</li><li>Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.</li></ul><br><strong>Benefits</strong><br>Why Join Us:<br>Opportunity to work with a talented and passionate team.<br>Competitive salary and benefits package.<br>Exciting projects and innovative work environment.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Müller's Solutions is looking for a passionate <strong>ServiceNow Business Analyst</strong> to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.<br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.</li><li>Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.</li><li>Translate business requirements into functional specifications for the technical team.</li><li>Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.</li><li>Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.</li><li>Provide support and training to users to promote understanding of ServiceNow functionalities.</li><li>Monitor and analyze metrics to recommend improvements and enhancements to existing processes.</li></ul><br><strong>Requirements</strong><br><strong>Requirements:</strong><br><ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li><li>Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.</li><li>Strong understanding of ServiceNow functionality and its applications within business processes.</li><li>Excellent analytical skills with a focus on identifying and addressing business needs.</li><li>Proficient with process mapping tools and techniques.</li><li>Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively and manage multiple priorities in a fast-paced environment.</li><li>Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.</li></ul><br><strong>Benefits</strong><br>Why Join Us:<br>Opportunity to work with a talented and passionate team.<br>Competitive salary and benefits package.<br>Exciting projects and innovative work environment.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p>Job Purpose</p><br><p>Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.</p><br><p>Description</p><br><p>Service Desk Handling</p><br><p>1. Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.</p><br><p>2. Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.</p><br><p>3. Take ownership of users’ interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.</p><br><p>4. Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.</p><br><p>5. Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.</p><br><p>6. Deliver proactive actions to maintain high level of customer satisfaction. </p><br><p>7. Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.</p><br><p>8. Participate in team projects that enhance the quality or efficiency of IT support.</p><br><p>9. Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.</p><br><p>Policies, Processes and Procedures</p><br><p>10. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p><br><p>Day-to-day Operations</p><br><p>11. Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work</p><br><p>Compliance</p><br><p>12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks"</p><br><br> <br> <span>Qualifications</span><br><span></span><p>Qualifications &amp; Experience:</p><br><p>o Bachelor’s degree of Computer Engineering/Computer science or its equivalent</p><br><p>o Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience</p><br><p>o Good qualifications in Computers / Communication Engineering</p><br><p>o An ITIL qualification is a plus </p><br><p>Skills:</p><br><p>o Good command of English and Arabic languages</p><br><p>Excellent communication skills </p><br><br> </div>

HIRING NOW Technical support for a well known company located in Alex<br><br>???? Location: Alexandria, Egypt???? Work Model: Full-Time | On-Site???? Working Days: Monday–Friday???? Shifts: Rotational<br>We’re hiring 1st Line Systems Support Analysts to join a well-known company!<br>???? Job Responsibilities<br>* Handle and resolve client support tickets* Provide technical support via phone, email & remote tools* Troubleshoot hardware, software & basic network issues* Install, configure & update software* Escalate complex technical issues when needed* Maintain accurate ticket documentation<br>✅ Requirements<br>* Fresh Graduates are welcome to apply* Call Center background is a MUST* English Account experience is a MUST* Excellent English communication skills* Good knowledge of Microsoft Windows* Basic networking knowledge* Strong troubleshooting & problem-solving skills* Familiarity with Team Viewer / Any Desk is a plus<br>???? Salary & Benefits<br>???? 19,000 EGP Net Salary✅ Social Insurance✅ Medical Insurance✅ Training & Development✅ Career Growth Opportunities✅ Supportive Work Environment

Key Responsibilities Define and validate benefits for transformation initiatives. Establish KPI baselines and track financial (USD/EGP) and non-financial benefits on a monthly basis. Ensure sustained value realization and business impact. Translate the Bank's strategic priorities into a portfolio of transformation initiatives. Prioritize, sequence, and optimize initiatives to maximize value delivery. Challenge and discontinue projects that do not deliver expected outcomes. Review and challenge ROI assumptions, costs, benefits, and feasibility of initiatives. Provide governance and sign-off on business cases before Executive Committee submission. Partner closely with Business and Function Heads to remove delivery roadblocks. Align stakeholders on targets, milestones, and expected outcomes. Support the Transformation Committee through regular reporting and dashboard updates. Track benefits realization, risks, key decisions, and overall portfolio performance. Coach and mentor Transformation Analysts. Drive consistency, rigor, quality standards, and best practices across the Transformation Office. Qualifications & Experience8-10+ years of experience in Banking, Management Consulting, Strategy, Transformation, or PMO roles. Proven track record of delivering measurable financial impact (USD/EGP), not just project execution. Strong financial acumen with solid understanding of P&L, productivity, efficiency, and cost-to-serve metrics. Excellent stakeholder management and executive-level communication skills, including engagement with senior leadership. Strong analytical, problem-solving, and decision-making capabilities. MBA is preferred and considered a strong asset.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for a ServiceNow Business Analyst for one of our partners, a global leader in consulting, digital transformation, technology and engineering services!<br> About: The ServiceNow Business Analyst plays a key role in driving the design, enhancement, and optimization of ServiceNow solutions across the organization.<br> This role partners with business stakeholders and technical teams to gather requirements, streamline workflows, and ensure the successful delivery of scalable, high‑quality ServiceNow functionalities that support enterprise service management.<br> Responsibilities: Collaborate with business units to gather, document, and validate requirements for new ServiceNow capabilities and enhancements.<br> Translate business needs into functional specifications, user stories, use cases, and acceptance criteria.<br> Facilitate workshops, design sessions, sprint planning, and UAT activities.<br> Analyze existing workflows and recommend process optimization aligned with ServiceNow best practices.<br> Work closely with ServiceNow developers, architects, and administrators to ensure successful delivery of solutions.<br> Support the creation and maintenance of platform governance, data standards, and configuration management processes.<br> Conduct impact analysis for platform updates, new releases, and integrations.<br> Lead testing activities including functional testing, regression testing, and user acceptance.<br> Train end users, create documentation, and ensure smooth adoption of new features.<br> Monitor platform performance and assist in continuous improvement initiatives.<br> Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.<br> Minimum 6 years of experience as a Business Analyst, with at least 3+ years focused on ServiceNow.<br> Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, CMDB, or ITAM.<br> Experience writing detailed functional requirements, user stories, and process documentation.<br> Strong analytical and problem‑solving abilities with a focus on process improvement.<br> Familiarity with Agile/Scrum methodologies.<br> Excellent communication skills with the ability to engage both technical and non‑technical stakeholders.<br> ServiceNow certifications preferred (e.<br>g., CSA, CAD, ITSM, or specialty certifications).<br> Experience with integrations, data modeling, and platform governance is a plus.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description</strong><br><b>Purpose of the Job:</b><br>As a Product Owner at Fixed Solutions, you will drive the vision, strategy, and delivery of software products that meet customer needs and align with business goals. You will act as the bridge between customers, business stakeholders, and technical teams, ensuring that each product delivers measurable value and a seamless user experience. Your focus will be on defining product direction, managing the backlog, prioritizing features, and guiding development teams through successful delivery cycles.<br><b>Duties and Responsibilities:</b><br>Own the product vision and strategy by aligning business goals, customer needs, and market trends into a clear and actionable roadmap. <br><ul><li>Define and prioritize the product backlog to maximize value delivery and ensure alignment with strategic objectives and customer requirements.</li><li>Translate business and customer needs into detailed user stories, acceptance criteria, and product requirements that guide development teams effectively.</li><li>Lead cross-functional collaboration with business analysts, designers, developers, and QA teams to ensure timely and high-quality product releases.</li><li>Act as the voice of the customer throughout the development process, validating features through user feedback, analytics, and post-release evaluations.</li><li>Collaborate with stakeholders and customers to define success metrics, gather feedback, and continuously refine the product roadmap based on outcomes and performance data.</li><li>Monitor and measure product performance using KPIs, analytics tools, and user insights to inform strategic decisions and identify areas for improvement.</li><li>Drive Agile delivery by facilitating sprint planning, backlog grooming, and review sessions, ensuring the team remains focused and aligned with business priorities.</li><li>Manage product launch and adoption plans in coordination with marketing, customer success, and implementation teams to ensure smooth roll outs and customer satisfaction.</li><li>Continuously analyze competitors and market trends to identify opportunities for differentiation, innovation, and enhancement of existing solutions.</li></ul><br><strong>Requirements</strong><br><b>Requirements:</b><br><b>Education:</b><br><ul><li>Bachelor's degree in Computer Science, Engineering.</li><li>Product Management certification (e.g., CSPO, PSPO) is a plus.</li></ul><br><b>Skills and Experience:</b><br><ul><li>3+ years of proven experience as a Product Owner or in a similar role within IT software projects.</li><li>Strong understanding of software development life cycles and Agile methodologies (Scrum/Kanban).</li><li>Demonstrated experience managing product backlogs, defining user stories, and delivering product increments in collaboration with cross-functional teams.</li><li>Proficiency in using tools such as Jira, Confluence, Miro, or similar product management platforms.</li><li>Solid analytical skills with the ability to interpret data and translate insights into actionable product decisions.</li><li>Excellent communication and presentation skills, with experience engaging both technical and non-technical stakeholders.</li><li>Ability to manage priorities, make data-informed trade-offs, and deliver high-value outcomes under pressure.</li><li>Experience in customer-facing software products or enterprise solutions is preferred.</li><li>Fluent in English, spoken and written.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Müller's Solutions is looking for a passionate <strong>ServiceNow Business Analyst</strong> to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.<br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.</li><li>Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.</li><li>Translate business requirements into functional specifications for the technical team.</li><li>Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.</li><li>Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.</li><li>Provide support and training to users to promote understanding of ServiceNow functionalities.</li><li>Monitor and analyze metrics to recommend improvements and enhancements to existing processes.</li></ul><br><strong>Requirements</strong><br><strong>Requirements:</strong><br><ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li><li>Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.</li><li>Strong understanding of ServiceNow functionality and its applications within business processes.</li><li>Excellent analytical skills with a focus on identifying and addressing business needs.</li><li>Proficient with process mapping tools and techniques.</li><li>Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively and manage multiple priorities in a fast-paced environment.</li><li>Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.</li></ul><br><strong>Benefits</strong><br>Why Join Us:<br>Opportunity to work with a talented and passionate team.<br>Competitive salary and benefits package.<br>Exciting projects and innovative work environment.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Müller's Solutions is looking for a passionate <strong>ServiceNow Business Analyst</strong> to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.<br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.</li><li>Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.</li><li>Translate business requirements into functional specifications for the technical team.</li><li>Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.</li><li>Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.</li><li>Provide support and training to users to promote understanding of ServiceNow functionalities.</li><li>Monitor and analyze metrics to recommend improvements and enhancements to existing processes.</li></ul><br><strong>Requirements</strong><br><strong>Requirements:</strong><br><ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li><li>Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.</li><li>Strong understanding of ServiceNow functionality and its applications within business processes.</li><li>Excellent analytical skills with a focus on identifying and addressing business needs.</li><li>Proficient with process mapping tools and techniques.</li><li>Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively and manage multiple priorities in a fast-paced environment.</li><li>Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.</li></ul><br><strong>Benefits</strong><br>Why Join Us:<br>Opportunity to work with a talented and passionate team.<br>Competitive salary and benefits package.<br>Exciting projects and innovative work environment.<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>About Us</strong> </p> <p> We are an international, Sharia a-compliant company with more than 35 years of presence in the market. <br>Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange. </p> <p>We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.</p> <p>Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.</p> <p> </p> <p> <strong>Job Description</strong> </p> <p>We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams. In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1 3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10 30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.</p> <p>This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities. You may operate as the sole BA on smaller projects, owning the full BA scope end to end</p> <p> </p> <p> <strong>Roles &amp; Responsibilities</strong> </p> <p> </p> <p> Requirements Elicitation, Analysis and Documentation:</p> <p>o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.</p> <p>o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.</p> <p>o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.</p> <p>o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.).</p> <p> Solution Design, Estimation C Delivery Support:</p> <p>o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.</p> <p>o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.</p> <p>o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).</p> <p>o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.</p> <p>o Attend and/or lead demos and UAT sessions with the client.</p> <p> Stakeholder C Communication Management:</p> <p>o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.</p> <p>o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.</p> <p>o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.</p> <p> Quality, Risk, Change C Dependency Management:</p> <p>o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.</p> <p>o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.</p> <p>o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.</p> <p> Vendor C Cross-Team Coordination:</p> <p>o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.</p> <p>o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.</p> <p> AI Leverage, Mentorship C Continuous Improvement:</p> <p>o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).</p> <p>o Mentor junior analysts and support the application of BA standards and best practices within the team.</p> <p>o Contribute practically to process improvements, frameworks, and knowledge sharing.</p> <p> Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).</p> <p> </p> <p> </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> <strong>Requirements </strong> </p> <p> <strong>Qualification and Education Requirements: </strong> </p> <p> Bachelor s degree in Information Systems/Technology, Computer Science, or a closely related field (or equivalent combination of education + relevant professional experience) is a strong plus.</p> <p> Certifications (CBAP, PMI-PBA, Agile, etc.) are a plus.</p> <p>Minimum Experience/Skills Required: </p> <p> Minimum: 5-7 years of relevant business analysis experience, with at least 2 years at a Senior Business Analyst level on software development projects.</p> <p> Proven hands-on experience delivering across the full BA lifecycle in hybrid, Agile (Scrum), and Waterfall environments.</p> <p> Strong knowledge of BA deliverables: BRD, SRS, user stories + acceptance criteria, BPMN process flows, gap analysis, data dictionaries, integration mapping, wireframes (in collaboration with UI/UX).</p> <p> Solid understanding of SDLC, requirements management, process modeling (BPMN), and stakeholder management in complex environments.</p> <p> Excellent facilitation, workshop, and presentation skills.</p> <p> Experience with common BA and collaboration tools: Visio, Figma, Jira or Azure DevOps, MS Excel and MS Word.</p> <p> Bilingual - full professional proficiency in Standard Arabic and English (both written documentation and verbal communication), with comfort working with multinational teams (sometimes with heavy accents) in both languages.</p> <p> Proven ability to collaborate effectively within large multi-disciplinary delivery teams (10 30+ members), including vendor-mixed teams.</p> <p> Governmental / public sector project experience is a strong plus.</p> <p> Knowledge of data modeling and data migration techniques is a strong plus.</p> <p> Familiarity with ERP, CRM, or other enterprise software solutions is a strong plus.</p> <p> </p> <p> <strong>Key Skills &amp; Competencies: </strong> </p> <p> Highly organized, structured, and methodical in approach, with exceptional prioritization, delegation, and planning skills.</p> <p> Strong critical thinking and resourceful problem-solving abilities; able to think outside the box and develop innovative solutions to complex situations.</p> <p> Friendly, collaborative team player who maintains a professional demeanor while working effectively in dynamic, multi-disciplinary environments.</p> <p> Strong ownership mindset and high self-discipline.</p> <p> Continuous improvement mindset and commitment to knowledge sharing and team development.</p> <p> Strong attention to detail combined with the ability to maintain high-level context and relevance without losing awareness of the actual objective, urgency, and priorities.</p> <p> Demonstrated ability to navigate complex stakeholder environments, manage</p> <p> competing priorities in a matrix structure, and build consensus diplomatically across internal teams and external clients.</p> <p> </p> <p> <strong>Role: Senior Business Analyst</strong> </p> <ul> <li>Start date: ASAP </li> <li>Resource Location: Offshore</li> <li>Hours per week: 40</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Leverage your abilities and join the dynamic team of a leading company specializing in Investment Banking &amp; Corporate Finance.<br>The Junior Analyst will be responsible for supporting the investment banking and advisory team through market research, financial analysis, and transaction execution support. This is a developmental role designed to offer hands-on learning across the full transaction lifecycle under the guidance of senior team members.<br><strong><strong>Key Accountabilities:</strong></strong><br><ul><li><strong>Market Research:</strong> Assist in conducting research on macroeconomic trends, industries, and capital markets, while collecting and organizing financial data.</li><li><strong>Financial Analysis:</strong> Support senior team members in building financial models, valuation analyses, and basic financial projections.</li><li><strong>Due Diligence Support:</strong> Assist in due diligence processes by organizing data rooms, reviewing financial statements, and summarizing key findings.</li><li><strong>Material Preparation:</strong> Help prepare pitch books, investment memorandums, teasers, and internal presentations with accurate charts and tables.</li><li><strong>Data Verification:</strong> Perform data checks to ensure analytical accuracy and consistency across all models, reports, and presentation materials.</li><li><strong>Team Collaboration:</strong> Work closely with senior analysts and department heads on live mandates while actively participating in internal transaction meetings.</li><li><strong>Key Deliverables:</strong> Deliver well-structured research summaries, supporting financial analyses, and formatted client presentations or data packs.</li></ul><br><strong>Knowledge, Skills, and Experience:</strong><br><ul><li>Bachelor's degree in Finance, Accounting, Economics, Business, or a related field.</li><li>Basic understanding of financial statements and corporate finance concepts.</li><li>Strong proficiency in Excel and PowerPoint.</li><li>Analytical curiosity, structured thinking, and a high attention to detail.</li><li>Excellent organization, time management, and clear written/verbal communication skills.</li><li>Strong work ethic, adaptability, and a proactive mindset toward learning and continuous development.</li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a Senior Business Analyst to act as an offshore product owner, partnering with cross-functional teams to drive technical analysis, solution design, and delivery. This role focuses on influencing without formal authority, building trusted relationships, and enabling alignment across stakeholders to support complex integrations and business outcomes</p><p><b>What you ll do</b></p><ul><li>Drive technical analysis and solution design, particularly across integrations involving multiple tools and platforms</li><li>Manage and coordinate parallel requests while ensuring alignment across dependencies and stakeholders</li><li>Act as a bridge between business and technical teams, enabling clear communication in a cross-functional environment</li><li>Support decision-making and prioritisation based on interdependencies and overall business impact</li><li>Continuously build technical understanding and apply a structured, analytical approach to problem-solving</li></ul><p>Who you are</p><ul><li>Demonstrates strong technical understanding and can contribute to detailed solution discussions</li><li>Skilled in stakeholder engagement and communication within complex organisational environments</li><li>Shows ownership, initiative, and a proactive approach to delivery</li><li>Able to learn quickly and adapt to evolving requirements and technologies</li><li>Familiar with cloud fundamentals, architecture concepts, and modern delivery practices including Agile or Kanban</li><li>Experience with CI/CD tools, GitHub Actions, Kubernetes, and infrastructure environments is advantageous</li><li>Background in troubleshooting, problem management, or technical project delivery is beneficial</li><li>German language proficiency and exposure to Atlassian environments are desirable</li></ul><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p>What's in it for you</p><ul><li>Opportunity to collaborate with global teams on complex, cross-functional initiatives</li><li>Exposure to modern technologies, platforms, and integration landscapes</li><li>A role that strengthens both technical and stakeholder management capabilities</li><li>Participation in decision-making processes that influence business outcomes</li><li>Continuous learning through exposure to new tools, systems, and delivery approaches</li></ul><p>What skills you will learn</p><ul><li>Advanced stakeholder management and influencing skills in matrix organisations</li><li>End-to-end solution analysis and integration design</li><li>Agile and continuous delivery practices in real-world environments</li><li>Technical problem-solving across cloud and infrastructure domains</li><li>Cross-functional collaboration in large-scale delivery ecosystems</li></ul><p>VOIS Equal Opportunity Employer Commitment</p><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Demonstrates strong technical understanding and can contribute to detailed solution discussions</li><li>Skilled in stakeholder engagement and communication within complex organisational environments</li><li>Shows ownership, initiative, and a proactive approach to delivery</li><li>Able to learn quickly and adapt to evolving requirements and technologies</li><li>Familiar with cloud fundamentals, architecture concepts, and modern delivery practices including Agile or Kanban</li><li>Experience with CI/CD tools, GitHub Actions, Kubernetes, and infrastructure environments is advantageous</li><li>Background in troubleshooting, problem management, or technical project delivery is beneficial</li><li>German language proficiency and exposure to Atlassian environments are desirable</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> In a software development company developing different products, your role will be to gather requirements from potential customers and the market. You will have to analyze these requirements and formalize them in a structured, precise, and objective form. Then using the knowledge of our client's products, and in coordination with the technical team, you will propose the best way to fulfil these requirements in a way that can satisfy as many customers as possible, and that keeps specific requests in isolated customization modules. Finally, you will have to handle the communication with the customers, their users and their business experts.<br>In general, your role is to ensure customer satisfaction while maximizing the return on investment by proposing reusable solutions that can be applied to as many customers as possible.<br>You will work in close relationship with the technical team.<br><strong>JOB REQUIREMENTS</strong><br><ul><li>You have a good ability at analyzing and formalizing things.</li><li>You have a good abstraction skill, with the capacity to conceptualize information, and present it in a clear and formal way.</li><li>You are a good communicator, who can talk a simple non-technical language when dealing with the customer, and a structured formal language when dealing with the developer.</li><li>You have a good level in English, and in particular in writing an experience in the health or the education field is a plus.</li></ul><br><strong>POSITION CLASSIFICATION</strong><br><ul><li><strong>JUNIOR</strong><strong>: </strong>You have a bachelor's degree where you have demonstrated your capacity of analysis, abstraction and conceptualization, as well as you writing skills.</li><li><strong>MID LEVEL</strong><strong>: </strong>You have at least an experience of 2 years in a similar position.</li><li><strong>SENIOR</strong><strong>:</strong> You have at least an experience of 3 years in a similar position.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Senior Finance Analyst (APAC &amp; Middle East)</b></p><br><p><b>Cairo, Egypt (District 5)</b></p><br><p><b>Hybrid (3 days in the office, 2 day working from home)</b></p><br><p><b>Full time 40 hours per week </b></p><br><p><b>Advert closes 5th August 2026</b></p><br><p><b>We make health happen</b></p><br><p>At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As a leading international healthcare company, Bupa Global supports customers around the world with international health insurance, travel insurance and medical assistance services. With teams across the UK, Hong Kong, Dubai, Kenya and Egypt, we're committed to delivering high-quality healthcare solutions wherever our customers are.</p><br><p>As a <b>Senior Finance Analyst</b>, you'll play an important role in making that happen. You'll provide financial insight and support decision-making across our APAC and Middle East markets. Working closely with senior leaders, you'll help shape plans, improve reporting, drive automation and provide the analysis that helps our business perform at its best. This is an opportunity to combine commercial thinking, financial expertise and leadership in a role with regional impact.</p><br><p><b>How you’ll help us make health happen</b></p><br><p>As our Senior Finance Analyst, you'll:</p><br><ul><li><p>Lead, support and develop two Finance Analysts across APAC and Middle East activities.</p><br></li><li><p>Support the planning cycle, including forecasts, annual plans and refreshed business plans.</p><br></li><li><p>Produce accurate management information and regulatory reporting.</p><br></li><li><p>Create clear, easy-to-use reporting that explains business performance and key trends.</p><br></li><li><p>Deliver monthly KPI and management reports for regional leadership teams.</p><br></li><li><p>Use data, AI and automation tools to improve reporting processes and efficiency.</p><br></li><li><p>Complete regulatory submissions and help maintain strong financial governance.</p><br></li><li><p>Monitor broker incentive commission reporting and controls.</p><br></li><li><p>Support business cases, investment decisions and commercial analysis.</p><br></li><li><p>Provide meaningful recommendations and insights to senior stakeholders.</p><br></li><li><p>Carry out detailed analysis of performance, costs, risks and opportunities.</p><br></li><li><p>Promote continuous improvement and finance best practice across the business</p><br></li></ul><p><b>Key Skills/Qualifications required for this role</b></p><br><ul><li><p>Fully qualified as an accountant or working towards a qualification is preferable. Please specify this on your application.</p><br></li><li><p>Experience in financial planning and analysis (FP&amp;A) is essential</p><br></li><li><p>Fluent written and spoken English is needed</p><br></li><li><p>Experience partnering with business leaders and non-finance stakeholders.</p><br></li><li><p>Advanced Excel and strong analytical skills.</p><br></li><li><p>Experience creating financial reports and management information.</p><br></li><li><p>Strong communication and stakeholder management skills.</p><br></li><li><p>Experience using Power BI, data analytics tools or automation solutions.</p><br></li><li><p>A proactive approach with a focus on continuous improvement.</p><br></li><li><p>Experience leading, coaching or developing colleagues is desirable</p><br></li></ul><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Finance &amp; Accounting<p>Locations:</p><br>Egypt - Cairo </div>