وظائف محلل فني في مصر

Main Function Responsible for implementing, customizing, and supporting Oracle Net Suite ERP solutions. Acts as a bridge between business requirements and technical configurations, ensuring optimal system performance and alignment with organizational goals. <br>Duties & Responsibilities <br>Gather and analyze business requirements for Net Suite modules (Finance, Procurement, Inventory, HR, CRM). Configure and customize Net Suite ERP to meet business needs across Finance, HR, and Supply Chain. Develop Suite Scripts (1.0 & 2.0), Suite Flow workflows, and Suite Builder customizations. Design and implement custom records, forms, fields, and dashboards. Develop and maintain integrations with third-party applications using REST/SOAP APIs. Manage Net Suite implementation projects from planning to go-live. Provide end-user training and ongoing support for Net Suite functionalities. Perform system testing, troubleshooting, and performance optimization. Ensure compliance with data security and regulatory standards. Collaborate with finance, HR, operations, and IT teams to streamline processes. Maintain documentation for configurations, customizations, and integrations. Stay updated on Net Suite releases and recommend enhancements. Conduct risk assessments and propose mitigation strategies for ERP systems. Liaise with Oracle and external vendors for technical support and upgrades. Performs any other duties as required. <br>Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. 4+ years of experience in Net Suite implementation and support including HR modules Strong understanding of ERP processes (Finance, HR, Supply Chain) Basic SQL and scripting knowledge Net Suite ERP Certification Experience with Suite Script and Suite Flow implementations Familiarity with integration tools (Celigo, Dell Boomi, etc) Experience with cloud ERP and API integrations

About us:<br>Elsewedy Electric: Powering Progress, Empowering People<br>For over 80 years, Elsewedy Electric has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire & cable, electrical equipment, engineering & construction, digital solutions, and infrastructure investments. Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being. Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.<br>This job opportunity is offered by Elsewedy Electric Graduate Development Program The program is designed for Graduates with 0-2 years of experience. The program offers various job rotations, mentorships, coaching & trainings. 2024 & 2025 Graduates are welcomed to apply.<br>Key Responsibilities:<br>Develop, test, and maintain frontend and backend application features. Design, build, and integrate RESTful APIs. Develop and optimize database structures, queries, and performance. Diagnose and resolve application issues and provide technical support to end users.\Collaborate with team members to deliver high-quality software solutions. Contribute to business applications and digital transformation initiatives. Apply software engineering best practices, including OOP, SOLID principles, and design patterns. Support application security through authentication, authorization, JWT, and role-based access control. <br>Requirements:<br>Academic Qualifications: Bachelor’s degree in Computer Science, Business Informatics or any related field. Language Proficiency: Fluent in English (spoken and written) Years of Experience: 0-2 Years of experience in the same field. Computer/Technical Skills: Frontend - Backend - Data Base - Development tools - Software Engineering.

Company Description: Geoportal is specialized and focused on delivering reliable geospatial data and map-based services to support decision-making across sectors. Geoportal builds scalable solutions that make complex geographic information accessible to a wide range of users. Geoportal values innovation, technical excellence, and a user-centered approach to geospatial technology.<br>Role Description: <br>The GIS Senior Engineer is a full-time, on-site role based in Cairo, Egypt. The person in this role will have a high level of proficiency in mapping using satellite imagery. Design, develop, and maintain GIS applications, ensuring that map services and geospatial tools are accurate, performant, and user-friendly. Daily tasks include configuring and managing GIS databases, integrating spatial data from multiple sources, and creating maps and visualizations that support business and operational needs. <br>Responsibilities:Include troubleshooting technical issues, optimizing system performance, documenting workflows and standards, and mentoring junior team members on GIS best practices.<br>Qualifications<br>High level of proficiency in mapping using satellite imagery. Hands-on experience working with Maps and map services, including creating, editing, and publishing cartographic products. Proficiency in Geographic Information Systems (GIS) and GIS Applications, with experience in designing, implementing, and maintaining geospatial solutions. Strong Analytical Skills for spatial analysis, data interpretation, and problem-solving in complex geospatial projects. Experience in software development or scripting (e.g., Python, SQL) for automating GIS workflows and integrating GIS with other systems is an advantage. Background in large-scale geospatial projects or enterprise GIS environments, with knowledge of data standards and best practices, is preferred. Bachelor’s degree in Engineering or higher (GIS - Civil). More than 5 years of experience<br>Contact us:HR@geo-portals.comsubject :GIS Senior

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose</strong></p><br> <p>Design, develop, test, and deploy enterprise web applications using .NET technologies and SQL Server, while collaborating with cross-functional teams to deliver scalable and efficient solutions.</p><br> <p><strong>Core Responsibilities</strong></p><br> <ul> <li>Application Development:<br> – Develop web-based enterprise software using .NET Framework and .NET Core technologies<br> – Build and maintain modules across HR, CRM, Scheduling, Operations, and Inventory systems<br> – Customize and enhance ERP features to meet evolving business requirements<br> – Participate in full SDLC including requirements, design, coding, testing, deployment, and maintenance<br> – Optimize performance and maintain reliability of applications</li> <li>Backend &amp; Database Engineering:<br> – Design and maintain SQL Server databases, schemas, and stored procedures<br> – Write efficient SQL queries and functions<br> – Work with SQL Server, Oracle, MySQL and cross-system data flows<br> – Ensure data integrity, performance, and availability</li> <li>Systems Integration:<br> – Integrate applications with ERP systems and third-party APIs<br> – Enable cross-department data sharing and automation<br> – Support interoperability between Logistics, Finance, HR, and Operations systems<br> – Build workflow systems and dynamic forms</li> <li>Technical Collaboration:<br> – Collaborate with internal stakeholders to gather requirements<br> – Work with Project Managers on planning and delivery<br> – Troubleshoot production issues and implement fixes and enhancements</li> </ul> <p><strong>Skills &amp; Experiences</strong></p><br> <ul> <li>10–14 years of experience in software development</li> <li>Strong experience in .NET (ASP.NET, VB.NET)</li> <li>Proficiency in Python, JavaScript, HTML, CSS, JSON, XML</li> <li>Strong database experience (SQL Server, Oracle, MySQL, MongoDB)</li> <li>Experience with Visual Studio, SSMS, SSIS, SSRS, Docker</li> <li>Exposure to Power BI and AI tools is a plus</li> <li>ERP systems experience is a plus</li> <li>Bachelor’s or Master’s degree in relevant field</li> <li>Strong English communication skills</li> </ul> <p><strong>Core Competencies</strong></p><br> <ul> <li>Analytical thinking</li> <li>Problem solving</li> <li>Technical design capability</li> <li>Cross-functional collaboration</li> <li>Agile mindset</li> <li>Commitment to code quality and documentation</li> </ul> <br> </div>

About us:<br>Elsewedy Electric: Powering Progress, Empowering People<br>For over 80 years, Elsewedy Electric has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire & cable, electrical equipment, engineering & construction, digital solutions, and infrastructure investments. Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being. Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.<br>This job opportunity is offered by Elsewedy Electric Graduate Development Program The program is designed for Graduates with 0-2 years of experience. The program offers various job rotations, mentorships, coaching & trainings. 2024 & 2025 Graduates are welcomed to apply.<br>Key Responsibilities:<br>Develop, test, and maintain frontend and backend application features. Design, build, and integrate RESTful APIs. Develop and optimize database structures, queries, and performance. Diagnose and resolve application issues and provide technical support to end users.\Collaborate with team members to deliver high-quality software solutions. Contribute to business applications and digital transformation initiatives. Apply software engineering best practices, including OOP, SOLID principles, and design patterns. Support application security through authentication, authorization, JWT, and role-based access control. <br>Requirements:<br>Academic Qualifications: Bachelor’s degree in Computer Science, Business Informatics or any related field. Language Proficiency: Fluent in English (spoken and written) Years of Experience: 0-2 Years of experience in the same field. Computer/Technical Skills: Frontend - Backend - Data Base - Development tools - Software Engineering.

<p>&nbsp;We are currently looking for an LMS Specialist to support the daily administration, maintenance, and continuous improvement of our Learning Management System. This opportunity is ideal for someone who enjoys working with learning technology, solving technical issues, organizing digital content, and creating a smooth learning experience for users. What You ll Be Doing LMS Administration Manage the daily configuration, administrative settings, and interface of the LMS. Ensure the platform supports the company s branding and learning objectives. Manage digital course catalogues, monetization settings, and promotional codes. Provide operational support for payment-related errors. Learning Content and User Management Upload, publish, organize, and maintain courses, modules, exams, assessments, and other digital learning materials. Review incoming e-learning content packages to ensure they meet the required standards and track learner completion accurately. Create, update, and monitor user accounts. Manage access levels and role-based permissions for learners, instructors, and managers. Manage separate LMS branches or sub-accounts for regional offices or external clients. Support localized branding, permissions, and learning paths across different LMS branches. Technical Support Act as the main support contact for learners and instructors experiencing login, access, or course navigation issues. Diagnose and resolve functional platform problems. Document and escalate complex software issues to the internal IT team or platform vendors when required. Reporting and Compliance Generate and analyse reports related to learner progress, course completion, engagement, and training effectiveness. Create customized reports and dashboards based on departmental requirements. Monitor platform activity and configuration logs. Maintain accurate, audit-ready records of corporate compliance training activities.</p><p><strong>Desired Candidate Profile</strong></p><p>What We re Looking For Bachelor s degree. At least 1 2 years of experience managing an LMS or working in a similar role. Proficiency in Microsoft Office. Excellent English language skills.</p>

<p>Manage end-to-end recruitment for the manufacturing facility, covering both shop-floor workforce hiring and staff/technical positions. Ensure manpower requirements are fulfilled within agreed timelines. Partner with plant leadership and hiring managers to understand workforce plans, production needs, and hiring priorities. Source candidates through different recruitment channels, including job portals, recruitment agencies, employee referrals, walk-ins, local sourcing, and direct approach. Screen CVs and applications to identify suitable candidates. Coordinate interviews, assessments, and candidate communication throughout the hiring process. Lead high-volume recruitment campaigns for shop-floor hiring. Build and maintain talent pipelines for future workforce requirements. Manage offer processes, documentation, pre-employment requirements, and onboarding coordination. Maintain recruitment trackers, reports, and hiring metrics to monitor recruitment progress and effectiveness. Support employer branding initiatives and recruitment campaigns to strengthen talent attraction in the local market.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Human Resources, Business Administration, or a related field.</li><li>3 5 years of experience in recruitment or talent acquisition.</li><li>Previous experience in manufacturing, apparel, industrial, or large workforce environments is preferred.</li><li>Proven experience in high-volume shop-floor recruitment.</li><li>Experience hiring staff and technical positions.</li><li>Hands-on experience in end-to-end recruitment, including sourcing, screening, interview coordination, offer management, documentation, and onboarding.</li><li>Experience in factory start-up or rapid workforce ramp-up environments is a strong advantage.</li><li>Strong understanding of recruitment processes in manufacturing or large workforce settings.</li><li>Ability to source candidates through multiple channels and build strong talent pipelines.</li><li>Strong stakeholder management and communication skills.</li><li>Strong organizational skills with the ability to manage multiple hiring priorities within tight timelines.</li><li>Experience in recruitment reporting, pipeline management, and hiring metrics.</li></ul>

<p>Egypt Education Platform is excited to announce a vacancy for an IT Help Desk - Fresh Graduate to join our technology team at Madinaty Integrated Language School. This is a fantastic opportunity for a recent graduate eager to start their career in Information and Communication Technology within an educational environment.</p><p>Key Responsibilities:</p><ul><li>Provide first-line technical support to staff and students for IT-related issues, including hardware, software, and network problems.</li><li>Assist in troubleshooting and resolving technical issues via phone, email, or in-person, ensuring a high level of customer service.</li><li>Maintain accurate records of support requests and resolutions in the help desk system.</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Support the implementation of new technologies and assist in training users on how to utilize them effectively.</li><li>Monitor and maintain the IT inventory and report on equipment needs as necessary.</li><li>Collaborate with other ICT team members to improve the overall ICT infrastructure and service delivery.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Information Technology, or a related field.</p><p>Strong interest in technology and eagerness to learn about ICT systems and support.</p><p>Excellent problem-solving skills and ability to work under pressure.</p><p>Good communication skills in both Arabic and English.</p><p>Familiarity with common operating systems, software applications, and hardware components.</p><p>Ability to work collaboratively within a team and support a diverse range of users.</p><p>A positive attitude and a willingness to take on new challenges.</p><p>Residence in Obour, Nasr City, or El-Shorouk City is preferred</p><p>The ideal candidate will be proactive, well-organized, and passionate about providing support to enhance the technological experience within our educational institution.</p><p>Safeguarding Statement: The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible of the production line from maintenance perspective and training staff to develop them and achieve the annual operation plan.</p><p><b>Responsibilities</b></p><ul><li>Maintain the equipment within the required efficiency.</li><li>Applying maintenance procedures and ensure people and equipment safety.</li><li>Lead/support the working team administratively and technically on daily basis.</li><li>Achieve and analyze maintenance key performance indicators and issue periodic follow-up reports.</li><li>Troubleshooting different control problems (PLC , Drives , ect)</li><li>Aware of different electrical instrumentation s devices.</li><li>Achieve &amp; follow-up weekly electricity, water, gas consumption.</li><li>Control the maintenance expenses on a weekly basis.</li><li>Revise and sign on SPs( Spare Parts) withdrawal above MLE 10.</li><li>Cooperate with purchasing department for any technical issues.</li><li>Revise spare parts strategic items on annual basis.</li><li>Revise the work orders completion with spare parts withdrawal and ensure that the replaced used parts are returned back to the Store.</li><li>Review and modify the spare parts item cards limits to ensure spare parts availability.</li><li>Review and sign on purchasing orders and technically approve supplier s offers.</li><li>Revise, check and approve imported spare parts orders.</li><li>Technically inspect/accept new spare parts and receive on the system.</li><li>Make sure that all workshop equipment is working properly.</li><li>Participate in planning and preparation for projects.</li><li>Follow up on contractors daily performance &amp; on site activities progress, ensuring quality &amp; conformity to specifications.</li><li>Annual revise for equipment fixed assists registry.</li><li>Responsible for implementing AIBI(American Institute for Baking Industry Audit), TPM(Total Productive Maintenance), EMS(Environmental Management System) ERP (Employee Risk Protection) systems.</li><li>Enhance the equipment performance by updating the PM(preventive maintenance) programs.</li><li>Raising-up team skills by internal technical training and coach new team members.</li><li>Follow up on the Proper execution of the TPM processes and ensure proper implementation of the required aspects in each step</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Engineering Graduate (Mechanical Major)</li><li>1-2 years of Experience in the same field</li><li>Leadership skills.</li><li>Communication &amp; Presentation skills.</li><li>Write and speak English fluently.</li><li>Good computer skills.</li><li>Time Management.</li><li>Problems Analysis and solving</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and maintain IT infrastructure including servers, storage systems, virtualization platforms (VMware vSphere), network equipment, and end-user devices to ensure reliable operations. Administer Microsoft Active Directory, Group Policies, DNS, DHCP, File Services, and Microsoft 365 services to support organizational IT needs. Monitor system performance, availability, backups, and security events; implement and maintain cybersecurity best practices, endpoint protection, and access management controls to ensure business continuity. Install, configure, and troubleshoot network equipment including switches, wireless networks, and IP telephony solutions to maintain seamless connectivity. Coordinate and execute backup procedures, disaster recovery protocols, and business continuity initiatives to protect critical business operations. Support and manage cloud-based services and hybrid infrastructure environments while managing incidents, service requests, and problem resolution through IT Service Management (ITSM) processes. Develop and maintain technical documentation, operational procedures, and knowledge base articles; prepare regular reports on system health, infrastructure status, asset management, and operational KPIs; participate in IT projects, infrastructure upgrades, system implementations, and process improvement initiatives; and provide technical guidance and training to end-users as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Computer Engineering, Computer Science or Information Technology. +3 years of experience in IT Infrastructure, IT Operations, or System Administration. Strong expertise in IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 Administration, VMware vSphere, storage systems, and backup solutions. Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Wireless Networks) with hands-on experience in Cisco networking equipment, IP Telephony systems, and cloud technologies such as Microsoft Azure. Excellent troubleshooting, analytical, and problem-solving capabilities with knowledge of ITSM frameworks and ITIL best practices.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Sahl is an exciting fin-tech company that aims to change the way people handle their day-to-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at the heart. Being part of Sahl, we expect you to take ownership in what you do and help us solve complex problems, with an aim to make a difference in people s lives. You can expect an open culture that is goal-driven, encourages collaboration and eagerness to learn day in and day out. If you live and breathe content. If you know all the market trends and the new things happening on social media and elsewhere. If you love creating content that people love on social media. We want you!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Finding insights: internally and from the market, to create plans and material to be used in our communication</li><li>Developing, digital themes, campaigns and social media content calendars in coordination with the marketing team</li><li>Creating production video concepts and scripts hammering on our services</li><li>Coordinating with the marketing and design team to create the required content to lead our social media activities</li><li>Creating content from our ATL and BTL activities to be used on digital platforms</li><li>Developing and shooting reels and tiktoks for relevant channels</li><li>Working with the marketing team to create some of the ATL campaigns</li><li>Reporting and measuring results of content creation and pivoting accordingly to create high impact concepts</li><li>Conduct keyword research and use SEO guidelines to optimize our content</li><li>Updating and optimizing Sahl website content regularly</li></ul><p>QUALIFICATIONS</p><ul><li>Bachelor s degree in Marketing or equivalent is preferred</li><li>4-5 years working in Content Creation in an agency is a must</li><li>Strong understanding of branding identity, brand guidelines and brand positioning</li><li>Time management and multitasking abilities with a keen eye for details</li><li>Strong verbal and written communication; must effectively communicate with technical and non- technical people</li><li>Fluency in English and Arabic is a must</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Envision Employment Solutions</strong> is currently looking for <strong>Design Management Architect </strong>for one of our partners, a leader in the Development field!</p><br><p><strong>Objective:</strong></p><br><p>the <strong>Design Management Architect</strong> is responsible for the day-to-day project(s) activities including internal and external coordination and communications. In addition to maintaining set objectives for the project(s) he/she is assigned for, as well as ensuring accuracy and highest quality regarding the technical performance, time schedule, and budget.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Coordinate with the Development Management / Development Controls team during the project preparation, scheduling, and specs acquisition phases.</li><li>Assist in managing the outsourced Consultants/Architects in developing creative and innovative architectural concepts, designs and plans for projects.</li><li>Assist in preparing initial action plans and outline design schedules for new Projects.</li><li>Compile data required for the outsourced consultant’s design process from kick-off till completion.</li><li>Prepare analysis reports, technical studies, and areas breakdowns for projects.</li><li>Assist in preparing the Design management documents that are out of the outsourced Consultants’ scope of work such as request for proposal (RFP), Terms of reference (TOR), Projects’ breakdown (components &amp; areas schedules)</li><li>Assist in preparing periodical Design progress reports.</li><li>Assist the Design Manager in coordinating the Project review process with External Consultants.</li><li>Attend the Design progress meetings with the Consultants/Suppliers when needed.</li><li>Develop graphic and narrative reports on project sites and land planning.</li><li>Assist in reviewing the design document received from the outsourced consultant in AutoCAD or Revit.</li><li>Maintain design plan documents such as finish schedules, specifications, product / room matrixes, templates, schedules, and all project-related documentation whether hard copies or electronic folders.</li><li>Guide new Team Members (Junior Architects) to smoothly blend in the company culture and act as their mentor while they are being handed over with their job responsibilities.</li><li>Assist the Architecture Design Manager in providing Junior Architects with the necessary support and training to fine-tune their design skills and improve their industry knowledge.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, &nbsp;where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><br>The Position<p>The mission of the Patient Care Country Expert is to deliver a seamless, positive experience for customers across multiple communication channels. Dedicated to efficiently resolving service requests and incidents, the Patient Care Advisor ensures proper classification, assignment, tracking, documentation, and follow-up to guarantee a satisfactory resolution.</p><br><p>By driving customer satisfaction through key performance indicators, the Patient Care Country Expert supports the leader with the internal and external teams to offer robust technical and medical support, manages adverse events and product complaints with high-quality customer service, and adheres to organizational, client, and regulatory guidelines. Committed to continuous development through necessary training, tools, and resources, the Patient Care Country Expert consistently delivers value to the team while operating with a global perspective and leveraging best practices.</p><br><p>The Patient Care Country Expert is reporting to the Customer Care Team Manager or other Customer Care Leader and is responsible for the technical, analytical and operational support of the area and coordinating country related topics. She/He could assist the leader in people management daily tasks and take over deputy functions in case of leader absence. Additionally is providing excellent customer front-line assistance through a variety of channels and technology to patients and customers related to Products and Digital Solutions commercialized by Roche, understanding their needs and following all the systems and procedures established.</p><br><p><b>Key Accountabilities:</b></p><br><ul><li><b>&nbsp;Leadership and Team Support</b></li></ul><ul><li>Provide constructive feedback and coaching on technical and behavioral issues in partnership with the advisor’s leader or Supplier Operations Manager;</li><li>Inspire and motivate the team by leading by example;</li><li>Support leaders in quality-related topics and audit preparation;</li><li>Assist in the recruitment process, including interviewing and initial candidate selection with People &amp; Culture (P&amp;C);</li><li>Proactively support leaders in specific country-related topics, including country meetings, operational process implementation, and task distribution among advisors;</li><li>In the leader’s absence, ensure the efficient running of daily operations;</li><li>Communicate operational topics to the team and provide necessary follow-ups;</li><li>Manage administrative team tasks such as holiday requests and absences.</li></ul><ul><li><b>Country-Specific Expertise</b></li></ul><ul><li>Act as the first point of contact for country-specific questions, escalating requests to leaders when necessary;</li><li>Monitor and analyze KPIs, ensuring country procedures are correctly applied and identifying training needs;</li><li>Provide training on country-specific topics and procedures to new advisors, and offer refresh training as needed;</li><li>Maintain and update the knowledge base on country-related topics, informing advisors accordingly;</li><li>Take ownership of adapting global processes to local markets by staying up-to-date with changing regulations and legal frameworks;</li><li>Proactively propose improvements to existing workflows based on country-specific knowledge and insights.</li></ul><ul><li><b>Customer Interaction and Support</b></li></ul><ul><li>Handle escalated customer interactions and provide exemplary solutions;</li><li>Address complex technical and marketing-oriented customer requests via phone and in writing;</li><li>Process complaints in alignment with internal quality guidelines and regulatory provisions;</li><li>Work with inbound workflow objects and manage customer-specific data in the CRM system in real-time.</li></ul><ul><li><b>&nbsp;Continuous Improvement and Knowledge Management</b></li></ul><ul><li>Assist in coordinating continuous improvement plans and conducting deep dive analysis of customer feedback;</li><li>Create, modify, and keep the data basis updated for the customer experience organization;</li><li>Act as a coach or mentor for technical and process-related topics for the members;</li><li>Serve as the primary point of contact for knowledge transfer during new demand transitions;</li><li>Work closely with the Trainer and QA Team and Leadership to foster a knowledge-sharing culture by organizing regular knowledge transfer workshops and webinars;</li><li>Lead efforts to develop and maintain documentation on best practices, ensuring the team stays aligned with industry trends and internal benchmarks.</li><li>Process Improvement and Technical Expertise</li><li>Actively participate in process improvement, innovation, and resolution of complex technical issues;</li></ul><ul><li>Support service review data analytics and proactively communicate with stakeholders about changes and potential issues;</li><li>Develop and help establish training modules for continuous learning.</li></ul><p><b>Key skills:</b></p><br><ul><li>Fluent in corresponding supported country language needed ( Arabic ) and English; any other relevant language is a plus;</li><li>Consolidated knowledge of Products and Digital Solutions commercialized by Roche preferred;</li><li>&nbsp; Role model in IT navigation skills – fast learner in new technologies;</li><li>Role model in listening and communication skills;</li><li>Understands what motivates people to perform at their best;</li><li>Is inspirational and helps creating a motivated team, through feedback and recognition;</li><li>Can clearly convey objectives &amp; expectations to other team members;</li><li>Understands a broader business perspective and stands behind decisions that have been made;</li><li>Has shown over the years a proactive attitude and genuine interest in leading people suggesting improvements, active participation in meetings, creating a positive team spirit, giving constructive feedback to peers and management;</li><li>Analytical and experience with KPI and building reports;</li><li>Excellent customer orientation and service mindset;</li><li>Bachelor degree or equivalent professional experience will be a plus, minimum of 3-5 years of experience in customer care or similar professional work environment;</li><li>Works with autonomy and flexibility, always with a team work attitude;</li><li>Multi-tasking, agile skills and flexible to adapt to changes;</li><li>Contributes with a positive spirit to a pleasant working environment;</li><li>Always willing to learn and grow with an attitude to go beyond (in a humble manner);</li><li>Proven ability to make quick and effective independent decisions;</li><li>Ability to develop deep product and/or service knowledge;</li><li>Engagement with our customer care organization and open to continuous improvement and learning;</li><li>Schedule flexibility required. May be assigned a schedule that includes evenings, nights, weekends, and/or holidays.</li></ul>Who we are<p>A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><br><p><br>Let’s build a healthier future, together.</p><br><p><b>Roche is an Equal Opportunity Employer.</b></p><br> </div>

Description<br>Lead the Capacity Planning and End-to-End (E2E) Performance Management function, responsible for ensuring the scalability, reliability, and responsiveness of production services and systems. Drive the strategy, implementation, and continuous improvement of proactive monitoring and automation frameworks to maintain optimal service performance. Analyze business forecasts to anticipate system needs, enhance visibility through modern observability platforms, and automate operational recovery procedures. Promote a data-driven culture of operational excellence and service resilience. Job Responsibilities Define and maintain capacity planning models and performance baselines across all production services and infrastructure layers. Develop, maintain, and execute short- and long-term capacity and performance plans aligned with service growth and demand forecasts. Analyze business forecasts and usage trends to proactively identify required infrastructure or service expansions. Deliver weekly/monthly capacity and performance reports with actionable insights and forecasting trends. Own the Configuration Management and Capacity Management processes; ensure alignment with ITSM best practices. Maintain and ensure the accuracy of the Configuration Management Database (CMDB) through continuous audits and governance practices. Own the enterprise service catalog; integrate new services with defined SLAs and delivery models. Design and implement E2E monitoring strategies for services, systems, and infrastructure with advanced observability platforms. Deploy and maintain Dynatrace APM to enable full-stack service performance visibility, transaction tracing, and AI-powered root cause detection. Leverage Splunk for real-time log analysis, performance dashboards, anomaly detection, and operational insights. Integrate performance and capacity dashboards to support proactive service management and executive reporting. Provide advanced technical and functional support for Dynatrace APM, Splunk, and Capacity Management platforms. Implement proactive mechanisms to detect performance degradations using AI/ML-powered alerting and historical trend analysis. Automate repetitive operational tasks, including capacity scaling and DR procedures, using Ansible Automation Platform. Collaborate with application and infrastructure teams to resolve performance issues and deliver ongoing improvements. Own, maintain, and automate the disaster recovery playbooks to improve RTO and operational readiness across services. <br><br>Requirements<br><br> Bachelor's degree in Computer Science, Engineering, or a related field, 6+ years of relevant experience in IT Operations or Service Management. Strong hands-on experience with Dynatrace APM (full-stack monitoring, service flow analysis, synthetic and real user monitoring), Splunk (data ingestion, correlation, visualization, and anomaly detection), and Ansible Automation Platform (for operational task automation and configuration management) Proven expertise in capacity modeling, workload analysis, infrastructure performance tuning, and horizontal/vertical scaling strategies. Experience in managing and governing CMDB, service catalogs, and service performance KPIs. Scripting and automation experience (e.g., Python, Power Shell, Bash, YAML for Ansible). Strong knowledge of ITSM practices and frameworks (e.g., ITIL v4), particularly in Incident, Problem, Configuration, and Capacity Management. Demonstrated leadership in managing and coaching technical teams and third-party service providers. Experience working in highly available, high-transaction production environments, preferably in financial or critical services. Strong analytical and data visualization skills, with a focus on turning operational data into actionable insights. Excellent communication, stakeholder management, and presentation skills. Strong organizational, coordination, and decision-making abilities. A self-driven, innovative mindset with a continuous improvement and service reliability focus.

<ul><li><p>Perform general and periodic maintenance for ground support equipment tat serves aircraft, carrying out day-to-day and periodic maintenance work, and general work.</p></li><li><p>Carry out all electrical, mechanical and general equipment repairs of ground support equipment operating on aircraft and review their validity to work.</p></li><li><p>Follow up the operation of the number and machines maintenance and ensure that the technicians implement the operating instructions for each machine as written in the operating instructions and follow all safety instructions.</p></li><li><p>Notify the head maintenance department about any violation made by a technician to take the necessary action.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Bachelor of Engineering. [Mechanics / Mechatronics Major]</strong></p></li><li><p>3-4 years of experience in GSE.</p></li><li><p>Knowledge about hydrollics.</p></li><li><p>Knowledge about Electrical Circuts.</p></li></ul><p></p>

<ul><li><p>Perform general and periodic maintenance for ground support equipment tat serves aircraft, carrying out day-to-day and periodic maintenance work, and general work.</p></li><li><p>Carry out all electrical, mechanical and general equipment repairs of ground support equipment operating on aircraft and review their validity to work.</p></li><li><p>Follow up the operation of the number and machines maintenance and ensure that the technicians implement the operating instructions for each machine as written in the operating instructions and follow all safety instructions.</p></li><li><p>Notify the head maintenance department about any violation made by a technician to take the necessary action.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Bachelor of Engineering. [Mechanics / Mechatronics Major]</strong></p></li><li><p>3-4 years of experience in GSE.</p></li><li><p>Knowledge about hydrollics.</p></li><li><p>Knowledge about Electrical Circuts.</p></li></ul><p></p>

<ul><li><p>Perform general and periodic maintenance for ground support equipment tat serves aircraft, carrying out day-to-day and periodic maintenance work, and general work.</p></li><li><p>Carry out all electrical, mechanical and general equipment repairs of ground support equipment operating on aircraft and review their validity to work.</p></li><li><p>Follow up the operation of the number and machines maintenance and ensure that the technicians implement the operating instructions for each machine as written in the operating instructions and follow all safety instructions.</p></li><li><p>Notify the head maintenance department about any violation made by a technician to take the necessary action.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Bachelor of Engineering. [Mechanics / Mechatronics Major]</strong></p></li><li><p>3-4 years of experience in GSE.</p></li><li><p>Knowledge about hydrollics.</p></li><li><p>Knowledge about Electrical Circuts.</p></li></ul><p></p>

<ul><li><p>Perform general and periodic maintenance for ground support equipment tat serves aircraft, carrying out day-to-day and periodic maintenance work, and general work.</p></li><li><p>Carry out all electrical, mechanical and general equipment repairs of ground support equipment operating on aircraft and review their validity to work.</p></li><li><p>Follow up the operation of the number and machines maintenance and ensure that the technicians implement the operating instructions for each machine as written in the operating instructions and follow all safety instructions.</p></li><li><p>Notify the head maintenance department about any violation made by a technician to take the necessary action.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Bachelor of Engineering. [Mechanics / Mechatronics Major]</strong></p></li><li><p>3-4 years of experience in GSE.</p></li><li><p>Knowledge about hydrollics.</p></li><li><p>Knowledge about Electrical Circuts.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Entity: </b></p><br>Production &amp; Operations<p><br><b>Job Family Group: </b></p><br>Engineering Group<p><br><b>Job Description: </b></p><br>Job Summary:<p>Candidate will act as a senior static mechanical engineer supporting a live gas processing business with responsibility across pressure systems integrity, operations support, maintenance, anomaly management, and brownfield project delivery. The role focuses on safe containment, equipment condition, code compliance, and sound engineering judgment for static equipment throughout its lifecycle.&nbsp;</p><br><p>Candidate will support piping systems, pressure vessels, tanks, heat exchangers, fired heaters, valves, and other pressure-retaining equipment, and work closely with operations, inspection, maintenance, materials, corrosion, and project teams to keep the plant safe, reliable, inspectable, and maintainable.<br>&nbsp;</p><br><p><br><br>Job Responsibilities:<br>• Provide senior static mechanical engineering support on equipment condition, degradation, fitness-for-service concerns, technical risk, and safe operating decisions for pressure systems and static equipment.<br>• Deliver independent engineering judgment on piping, pressure vessels, tanks, heat exchangers, valves, and other static equipment exposed to corrosion, wall loss, cracking, fatigue, leakage, or other integrity threats.<br>• Review and assess inspection findings, operating envelope excursions, anomaly reports, and repair options, and define practical recommendations for continued operation, monitoring, repair, replacement, or shutdown intervention.<br>• Support and govern integrity assessments, including fitness-for-service reviews, remaining life evaluations, critical thickness checks, and pressure system technical justifications where required.<br>• Translate inspection and integrity data into clear, risk-based engineering actions and ensure findings are converted into executable maintenance, repair, or monitoring plans.<br>• Support anomaly assessment and tracking by reviewing anomaly status, risk ranking, progress to closure, and the need for escalation or further engineering action.<br>• Support management of technical change by providing static mechanical discipline input to MoCs, engineering queries, temporary repairs, reroutes, tie-ins, package modifications, and brownfield project scopes.<br>• Review and challenge design changes, deviations, concessions, materials selection, repair methods, and contractor proposals to ensure compliance with engineering standards and site requirements.<br>• Ensure proposed modifications and repairs remain technically sound, safe to operate, inspectable in future, maintainable by site teams, and compatible with actual plant conditions.<br>• Support shutdown and turnaround planning by defining static equipment repair scope, technical basis, inspection follow-up, execution requirements, and risk-based priorities.<br>• Support failure investigations, leak events, loss-of-containment threats, defect elimination activities, and closure of significant integrity risks.<br>• Provide technical input to operating procedures, safe operating limits, self-verification follow-up actions, and lessons learned arising from plant events or recurring integrity concerns.<br>• Support Category C and brownfield project delivery by contributing to technical scopes, engineering deliverables, select/define/execute activities, and construction or commissioning queries within static mechanical scope.<br>• Review vendor data, fabrication packages, QA/QC records, ITPs, repair dossiers, NDE plans, and contractor deliverables to confirm technical quality and compliance.<br>• Help maintain and improve integrity systems, engineering workflows, and discipline practices through lessons learned, standardization, and continuous improvement.<br>• Monitor static mechanical KPIs and use them to strengthen anomaly closure, risk reduction, and pressure systems integrity performance.<br>• Provide technical coaching and informal leadership to less experienced engineers and support stronger discipline capability across the team.<br>Job requirements:<br>This role is available only for egyptian nationals.<br>Proven expertise in the selection, installation, and maintenance of centrifugal pumps, screw compressors, and reciprocating engines.</p><br><p>Demonstrable experience with condition monitoring techniques for mechanical equipment.<br>In-depth knowledge of compressor shaft end seals and their related systems.<br>Strong communication and collaboration skills.<br>Ability to effectively ask for and give feedback.<br>Experience in goal setting and managing performance.<br>Demonstrated inclusive leadership and influencing capabilities.</p><br><p><br><b>Travel Requirement</b></p><br>Up to 10% travel should be expected with this role<p><br><b>Relocation Assistance:</b></p><br>This role is not eligible for relocation<p><br><b>Remote Type:</b></p><br>This position is a hybrid of office/remote working<p><br><b>Skills:</b></p><br>Asking for Feedback, Asking for Feedback, Basic care of rotating equipment, Centrifugal compressors, Centrifugal Pumps, Coaching, Collaboration, Communication, Compressor shaft end seals and support systems, Condition Monitoring of Equipment, Conflict Management, Controls and control systems, Creating a high performing team, Defect Elimination, Delegation, Empowering Others, Equipment criticality assessment, Giving Feedback, Goal Setting, hoses and tubing, Inclusive Leadership, Influencing, Installation of rotating equipment, Maintenance of rotating equipment, Managing Performance {+ 13 more}<p><br><b>Legal Disclaimer:</b></p><br><p>We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability <span>status.&nbsp;Individuals</span> with an accessibility need may request an <span>adjustment/accommodation</span> related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an <span>adjustment/accommodation</span> related to the recruitment <span>process,&nbsp;please&nbsp;</span><span><u><span>contact us</span></u></span>.<br>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.</p><br> </div>