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ROLE:<br>We are seeking an experienced and dynamic Commercial Manager to drive revenue growth, optimize digital media operations, and lead strategic client partnerships within elements of Augustus brands, including Lovin Dubai, Lovin Abu Dhabi and the 12 Smashi TV verticals.. The ideal candidate will have a proven background in digital media agencies, strong commercial acumen, and expertise in managing high-value client portfolios and media investments across platforms. This role requires a combination of strategic vision, hands-on management of commercial activities, and the ability to deliver innovative solutions that maximize ROI for both clients and the agency.<br>KEY RESPONSIBILITIES : Commercial Strategy & Revenue Growth Develop and implement the Publisher's digital media commercial strategy to achieve revenue targets and profitability. Identify and capitalize on new business opportunities in local and Regional markets (GCC). Drive upselling and cross-selling strategies across client portfolios to grow account revenues. Lead pricing strategy development for media services, ensuring competitive positioning and margin optimization. Client Relationship Management Act as the primary commercial liaison for key clients, building and maintaining long-term partnerships. Oversee negotiation of media contracts, partnerships, and service agreements with clients and suppliers. Build and manage Long-Term Agreements (LTAs) with key clients, ensuring mutually beneficial, strategic partnerships that provide consistent revenue streams. Ensure exceptional service delivery and client satisfaction, translating into account retention and growth. Provide clients with Post Campaign reports & data-driven insights and strategic recommendations to improve campaign effectiveness and ROI. Media Planning & Operations Oversee the commercial performance of paid media campaigns across all major digital platforms (Google, Meta, Tik Tok, Programmatic, etc.). Collaborate with internal teams (Media Planners, Buyers, Account Managers, Content Writer, Video Editors & Graphic Designers) to ensure media strategies align with client objectives. Analyze market trends, audience behavior, and platform updates to inform go-to-market and media investment strategies. Team Leadership & Development Lead and mentor a team of Commercial Executives, and Account Managers, fostering a high-performance culture. Provide training and development on commercial best practices, client negotiation, and media monetization. Align team efforts with agency growth objectives and KPIs. Reporting & Analytics Utilize CRM tools to document and track all stages of the client acquisition process, from initial pitching and proposal submission for prospective clients to deal closure. Monitor and report on commercial performance, revenue forecasts, and profitability to senior management. Develop and present business reviews and ROI reports for key accounts. Use data analytics tools and dashboards to inform commercial decisions and drive optimization. Innovation & Industry Trends Stay ahead of digital media trends, platform changes, and emerging technologies to maintain a competitive edge. Introduce innovative commercial models, including performance-based pricing and value-added services. Represent the agency at industry events, pitches, and conferences, showcasing thought leadership in digital media. Reporting & Analytics Utilize CRM tools to document and track all stages of the client acquisition process, from initial pitching and proposal submission for prospective clients to deal closure. Monitor and report on commercial performance, revenue forecasts, and profitability to senior management. Develop and present business reviews and ROI reports for key accounts. Use data analytics tools and dashboards to inform commercial decisions and drive optimization. Innovation & Industry Trends Stay ahead of digital media trends, platform changes, and emerging technologies to maintain a competitive edge. Introduce innovative commercial models, including performance-based pricing and value-added services. Represent the agency at industry events, pitches, and conferences, showcasing thought leadership in digital media.<br>Requirements 1- Personal Traits & Skills Strong understanding of digital media buying, performance marketing, and programmatic advertising. Excellent negotiation and communication skills with the ability to influence stakeholders. Strategic thinker with a data-driven and results-oriented approach. Ability to manage multiple high-value accounts and projects simultaneously in a fast-paced environment. Strong leadership and team management capabilities.<br>2- Academic & Certifications Bachelor’s degree in Marketing, Business, Media, or a related field (MBA is a plus). Professional Experience Minimum 4-5 years of experience in a digital media agency commercial role, with a proven track record of revenue growth. Experience managing client portfolios with multi-million-dollar media budgets. Proven expertise in Regional markets (GCC) is a plus.<br>PEOPLE :<br>Assist in fostering a high performance led culture; play a central role in recruiting new talent and retention of existing talent in the team/business Act as a strong leader with the ability to listen effectively and influence a team Actively contribute to the leadership in terms of agency/sector vision and be seen as a leader – displaying gravitas, managing difficult client relationships, and demonstrating an understanding of business finance Create and drive initiatives to strengthen skills, promote loyalty, enthusiasm and culture of a practice or the office through training and/or other responsibilities<br>ABOUT AUGUSTUSThe consumption of media is ever present, yet the mediums and the means are ever evolving. We are a ‘New Media’ company, born in one of the most dynamic and vibrant cities in the Middle East. Our vision is to establish and maintain a ‘New Order’ of media advertising with data and content at the heart of everything we do. <br>Augustus is a Middle Eastern digital media company based in Dubai and Riyadh and has been designed to adapt and evolve to this perpetually changing media environment. Our mission is to be the ‘New Media’ company of choice in the Middle East by generating profitable growth through innovation and breaking the mold in marketing communications.<br>Values We understand that achieving our mission is based upon strong values and we have identifiedthree that sit right at our core.<br>• Ingenuity: There is a bit of genius in everything we do. We take pride in our creative originality.• Tenacity: Good things come to those who work for them. We always persevere and persist.• Velocity: High level performance is about speed and momentum. We are fast and agile in howwe think, operate and how we act

About the Role We are looking for a Creative Agency Operations Manager to join our customer’s Global Digital Marketing team through Intellias on a staff augmentation basis. This is the role that makes everything else possible. The Creative Factory is a fast-growing internal agency serving internal clients across 90+ markets. As the bridge between the project management and creative teams, you will own the operational flow of work—from intake and scoping through production, delivery, and close-out. You will act as the traffic controller and production lead, eliminating ambiguity, preventing missed timelines, balancing resources, and enabling creative specialists to consistently deliver professional, high-quality work.<br>The ideal candidate brings a startup mindset—proactive, structured, pragmatic, and biased toward action combined with the operational discipline required to run a complex, multi-disciplinary creative function at scale. Project Overview Our customer’s Creative Factory is a growing team of specialists across creative, production, and coordination functions, supporting market teams and business stakeholders across a global footprint. The Creative Agency Operations Manager will report directly to the Global Marketing Creative Operations Lead and work alongside the Creative Director as part of the Creative Factory’s leadership core.<br>The operating model is Jira-based and sprint-driven, with internal clients across multiple markets. As the in-house agency expands and workstreams become increasingly complex, this role will own and continuously improve the daily operations, processes, workflows, and resource management practices that enable the Creative Factory to achieve its ambition of becoming the agency of choice for the organization.<br>Key Responsibilities Workflow & Intake Management Own the end-to-end project workflow, including intake, scoping, scheduling, production, delivery, close-out, and feedback. Ensure every request follows a structured and predictable path through Jira, with accurate documentation at each stage. Triage and prioritize incoming briefs based on capacity, urgency, business impact, and strategic importance. Establish and manage a fast-track process for straightforward, quick-turnaround work, enabling small budgets and rapid timelines without compromising quality. Identify workflow gaps and proactively implement improvements. Communication & Stakeholder Management Serve as the operational bridge between the project management and creative teams, balancing priorities, expectations, and capacity. Negotiate priorities and timelines between creative specialists, project managers, and internal stakeholders. Remove operational overhead from designers, developers, editors, strategists, and other creative specialists so they can focus on delivering high-quality work. Act as the primary operational point of contact for external creative vendors, including freelance designers, agencies, and copywriters. Build trusted and collaborative relationships with the Global Digital Marketing team and local marketing teams across markets. Identify potential issues early and take prompt action to protect timelines, quality, and client expectations. Capacity & Resource Management Maintain clear visibility of team capacity, workload, and hours logged across the Creative Factory. Schedule work based on real resource availability across design, copywriting, video, UI/UX, and development. Coordinate resources across multiple disciplines and concurrent projects. Communicate workload status and capacity constraints proactively to the creative team and internal clients. Set clear expectations around timelines, dependencies, and delivery dates from the beginning of each engagement. Provide the creative team with weekly task plans and timelines aligned with agreed priorities. Scoping, Quoting & Client Liaison Scope and quote each request before production begins. Apply the internal rate card consistently and accurately. Manage client expectations regarding scope, timelines, resources, and deliverables. Obtain appropriate sign-off on scope before production starts. Serve as the primary operational liaison for internal clients across markets, providing responsive, organized, and solution-oriented support. Track project costs, risks, dependencies, and changes throughout the production lifecycle. Reporting & Continuous Improvement Track and report weekly on productivity, resource utilization, delivery performance, resourcing needs, and client satisfaction. Use analytics and performance data to identify trends, bottlenecks, and opportunities for improvement. Feed insights back into the workflow and operating model to improve throughput, predictability, and quality. Proactively identify process inefficiencies and recommend practical solutions. Drive continuous optimization of the Creative Factory’s operational model rather than simply maintaining existing processes.<br>Required Qualifications & Experience Bachelor’s degree in marketing, Communications, or a related field. Minimum 5 years of experience in marketing communications, project management, agency production, or related fields. Previous experience working within an advertising or creative agency is required. Candidates with only corporate project management experience and no agency exposure will not meet the requirement. Strong understanding of branding, marketing, and creative development, gained through close collaboration with creative teams. Ability to scope, brief, coordinate, and quality-check creative work. Hands-on copywriting or design production is not required. Working knowledge of digital marketing, AI tools, and media production workflows. Strong Jira proficiency, including workflow configuration, sprint planning, backlog management, and project tracking for multi-disciplinary teams. Excellent communication, negotiation, and interpersonal skills, with the ability to work effectively with both creative specialists and non-creative business stakeholders. Highly proactive and action-oriented, with a demonstrated ability to identify problems early and improve processes without being asked. Strong organizational and time-management skills, with exceptional attention to detail and the ability to manage multiple priorities under tight deadlines. Experience with project scoping, financial tracking, budgeting, and risk management in a production environment. Strong written and spoken English, with the ability to communicate clearly across creative, technical, and business audiences.<br>Nice-to-Have Qualifications Experience with internal rate card, cost allocation, or chargeback models. Familiarity with the full creative production lifecycle, including:Design Video production Copywriting UI/UXWeb development Direct, hands-on experience in a digital media or production environment. Experience working in a B2B or regulated industry. Additional European language skills.<br>What Success Looks Like In this role, success means creating an environment where creative teams can focus on great work because the operational foundation around them works seamlessly.<br>You will be successful when:Projects enter the Creative Factory with clear scope, priorities, timelines, and expectations. Teams have reliable visibility into workload and capacity. Creative specialists spend less time dealing with operational ambiguity. Internal clients know what to expect and receive proactive communication. Projects move through Jira consistently and predictably. Risks and bottlenecks are identified before they impact delivery. Data is used to improve productivity, resource allocation, and quality. The Creative Factory becomes faster, more scalable, and increasingly recognized as the organization’s agency of choice.<br>Why Join This Opportunity? Build something ambitious: Help establish and optimize the operational backbone of a genuinely ambitious in-house agency. Global scale: Work with a Creative Factory supporting internal stakeholders across 90+ markets. Real impact: Operate at the center of a growing creative function where your decisions directly influence delivery, quality, and team performance. Continuous improvement: This is an active optimization role—not simply a maintenance position. Innovation: Help the team experiment, improve workflows, and consistently deliver outstanding creative work within real-world constraints. Global technology partner: Join through Intellias on a stable staff augmentation engagement. Remote flexibility: Work fully remotely within the EU time zone.<br>Key Skills Creative Agency Operations | Agency Production | Project Management | Marketing Communications | Creative Workflow Management | Jira | Sprint Planning | Backlog Management | Resource & Capacity Planning | Scoping & Quoting | Rate Cards | Stakeholder Management | Vendor Management | Digital Marketing | Creative Production | Risk Management | Process Improvement | AI Tools | English<br>Education Bachelor’s degree in marketing, Communications, or a related field.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TERMS OF REFERENCE&nbsp; (to be completed by Hiring Office)</strong> <br> Hiring Office: <p>UNFPA Arab States Regional Office (ASRO) — Communications Unit&nbsp;</p><br> <br> Purpose of consultancy: <p>The UNFPA Arab States Regional Office (ASRO) frequently produces digital and print publications requiring fast, high-quality, and brand-compliant visual design. The purpose of this consultancy is to establish non-binding Framework Agreements (Individual Retainer Contracts) with pre-vetted freelance graphic designers to provide high-quality graphic design, visual layout, and Desktop Publishing (DTP) services on an on-demand, as-needed basis across the Arab region. Engagement under this retainer framework enables the office to execute work orders via standardized design briefs without initiating new procurement cycles for individual assignments.</p><br> <br> <p>Scope of work:</p><br> <p><i>(Description of services, activities, or outputs)</i></p><br> <p>When activated via an individual design brief, the retainer holder shall provide high-quality graphic design and layout services. The scope of work encompasses:</p><br> <ul> <li><strong>Visual identity and brand alignment:</strong> Ensuring all creative assets flawlessly follow the UNFPA branding toolkit guidelines.</li> <li><strong>Layout and creative concept development:</strong> Submitting three distinct initial cover and layout concept options for review based on the provided design brief.</li> <li><strong>Iterative proof corrections:</strong> Executing progressive sub-rounds of text and design corrections in coordination with the communications and technical units until full layout integrity is achieved.</li> <li><strong>Structuring and adjusting layouts to account for multilingual requirements:</strong> Ensuring correct right-to-left (RTL) formatting logic for Arabic text, and left-to-right (LTR) formatting logic for English and French text, including proper text-flow adjustments across bilingual or trilingual layouts.</li> <li><strong>Digital accessibility compliance:</strong> Designing all digital products to meet international accessibility standards for persons with disabilities (WCAG 2.1 mapping). This includes embedding proper alternative text (alt-text) tags for images, charts, and maps provided by the technical unit, defining a logical document reading order for screen readers, ensuring high color contrast thresholds, and formatting tagged structural headings within the final PDF asset.</li> <li><strong>Sustainable design practices:</strong> In line with UN green mandates, prioritizing digital-first, screen-optimized products. If physical printing is requested, files must be structurally optimized for local, recycled-paper printing contexts.</li> </ul> <p><strong>Strict prohibition on raw AI asset generation and automated layouts</strong></p><br> <p>The utilization of unedited artificial intelligence image generators, automated layout software, or raw machine-generated design elements (e.g., Midjourney, DALL-E, automated Canva layouts, or generic AI vector wrappers) to execute the required graphic design interventions is strictly prohibited. While professional layout software utilities, digital drawing applications, and standard design tools are necessary for technical and mechanical precision, the final output must completely reflect human analytical judgment, custom visual harmonization, and creative design polish. Submissions that display a reliance on generic templates, robotic visual generation loops, or superficial machine adjustments will be rejected as non-responsive, and final vendor payment will be frozen.</p><br> <br> Duration and working schedule: <p><strong>Duration:</strong>&nbsp;</p><br> <p>Initial duration of&nbsp;<strong>11 months</strong> from the date of contract signature. Subject to satisfactory performance assessments and ongoing operational needs, contracts may be considered for renewal following a mandatory&nbsp;<strong>one-month break in service</strong> in full compliance with UNFPA consultancy policy.</p><br> <p><strong>Schedule:</strong>&nbsp;</p><br> <p>On-demand retainer basis (as-needed). Turnaround parameters, deadlines, and page counts will be negotiated case-by-case upon issuance of each design brief.</p><br> <br> Place where services are to be delivered: <p>Remotely</p><br> <br> Delivery dates and how work will be delivered (<i>e.g.</i> electronic, hard copy etc.): <p>Work deliverables will be delivered electronically according to the negotiated project schedules in the individual design briefs. Turnaround parameters, deadlines, and total page counts will be negotiated case-by-case at the time of the specific design brief issuance.&nbsp;&nbsp;</p><br> <p>Upon completion of each work order, the consultant must submit a complete asset package including:</p><br> <ol> <li><strong>Pre-press printable files: High-resolution, print-ready PDFs with crop marks and bleeds.</strong></li> <li><strong>Digital-optimized files: Low-resolution, interactive web-ready PDFs (with hyperlinked tables of contents and URLs) and standalone social media graphics if requested.</strong></li> <li><strong>Open source working files: Complete packaged source files (e.g., Adobe InDesign .indd, Illustrator .ai, Photoshop .psd) including all linked high-resolution imagery and vector assets.</strong></li> </ol> <p>All layout and design work executed under this retainer framework must strictly comply with:</p><br> <ul> <li>The&nbsp;<strong>UNFPA Global Branding Toolkit</strong> (corporate typography, color palettes, logo placement rules, and grid structures). The full toolkit is accessible via this Link:&nbsp;<u>http://unf.pa/brand</u>&nbsp;using this&nbsp;<strong>Password: Guidelines2025_Live!&nbsp;</strong></li> <li>The&nbsp;<u>UNFPA Global Brand examples</u>.</li> </ul> <br> Monitoring and progress control, including reporting requirements, periodicity format and deadline: <p><strong>Day-to-day art direction:</strong>&nbsp;</p><br> <p>The consultant will work under the direct day-to-day creative supervision of the Communications Unit to ensure design quality control.</p><br> <p><strong>Substantive review, and final approval ownership:</strong>&nbsp;</p><br> <p>The respective Technical Requesting Unit remains responsible for content accuracy, proofreading text inside the proofs, and granting the final written sign-off and approval on both the final text and design layout before public distribution or printing.&nbsp;</p><br> <p><strong>Performance evaluation and quality assessment:&nbsp;</strong></p><br> <p>Upon completion of each work order, the Communications Unit, and the Requesting Technical Unit, will conduct a formal performance assessment of the deliverables (evaluating criteria such as design quality, visual creativity, brand compliance, speed/adherence to deadlines, and communication responsiveness). Satisfactory evaluation scores are required to process payment clearances and maintain roster eligibility. In cases of repeated poor performance, failure to adhere to branding guidelines, or unsatisfactory layout quality, UNFPA reserves the right to issue a formal warning or immediately terminate the retainer contract without obligation for future work order activations.</p><br> <br> Supervisory arrangements:&nbsp; <p>The Communications Unit, led by&nbsp;<strong>Samir Aldarabi, Regional Communications Adviser</strong>, will serve as the technical gatekeeper and managing authority for this retainer contract.</p><br> <br> Expected travel: <p>None. (100% remote assignment).&nbsp;</p><br> <br> Required expertise, qualifications and competencies, including language requirements: <p><strong>Educational requirements:</strong></p><br> <ul> <li>A First-level university degree (Bachelor’s degree) in Graphic Design, Fine Arts, Visual Communications, Digital Media, or a related field.</li> <li>A relevant technical diploma or secondary education combined with two (2) additional years of qualifying professional experience may be accepted in lieu of a university degree.</li> </ul> <p><strong>Years of experience:</strong></p><br> <ul> <li>A minimum of&nbsp;<strong>two years</strong> of progressively responsible professional experience in graphic design, publication layout, Desktop Publishing (DTP), and corporate brand management.</li> <li>Demonstrated track record producing high-level publications (e.g., annual reports, complex policy briefs, data-dense infographics, and social media visibility asset packs).</li> </ul> <p><strong>Technical competencies &amp; software proficiency:</strong></p><br> <ul> <li>Expert mastery of industry-standard professional software (Adobe Creative Cloud: InDesign, Illustrator, Photoshop, Acrobat Pro).</li> <li>Demonstrated experience in native InDesign file packaging, master page configuration, layer management, and layout grid setup.</li> <li>Proven technical proficiency in formatting right-to-left (RTL) Arabic typography and left-to-right (LTR) English/French typography.</li> <li>Strong technical familiarity with WCAG 2.1 digital accessibility tagging and screen-reader optimization within PDF publications.</li> </ul> <p><strong>Language requirements:</strong></p><br> <ul> <li>Fluency (written and spoken) in English and Arabic is required. Working knowledge of French is an asset.</li> </ul> <br> Inputs / services to be provided by UNFPA or implementing partner (e.g support services, office space, equipment), if applicable: <p><strong>The Communications Unit and Technical Requesting Unit will make available:</strong></p><br> <ul> <li>The final copyedited, proofread narrative text file in an editable format (MS Word).</li> <li>All mandatory institutional reference links (UNFPA global branding toolkit, corporate templates, and photo libraries).</li> <li>The design brief, including specific dimensions, layout constraints, or presentation goals required for the final product.</li> <li>The exact, approved text for all mandatory legal disclaimers, funding acknowledgments, or institutional notices.</li> </ul> <br> Other relevant information or special conditions, if any: <p><strong>We require the retainer holder to provide:</strong></p><br> <ul> <li>An assigned, responsive point of contact or rapid communication workflow to coordinate assignments.</li> <li>A clear, structured execution timeline ensuring full adherence to the negotiated design milestones.</li> <li>The complete, multi-asset deliverable package as defined under the specific activities section below.</li> </ul> <p><strong>Payment safeguard:&nbsp;</strong></p><br> <ul> <li>Final consultant payment against an activated Purchase Order (PO) will remain frozen until both the Communications Unit and the technical requesting unit issue a joint technical clearance confirming all assets have been satisfactorily received.</li> </ul> <p><strong>Selection and awarding of retainer contracts:</strong></p><br> <p>Because this process aims to select qualified freelance designers for individual retainer contracts, candidates will be evaluated on a Pass/Fail baseline of portfolio quality and technical compliance, with contract awards and task matching dictated by the most competitive financial rates provided. Candidates will be evaluated covering:&nbsp;</p><br> <ul> <li><i><strong>Technical portfolio check&nbsp;</strong></i></li> <li>&nbsp;Submission of a professional-level portfolio demonstrating advanced creative design capability.&nbsp;</li> <li>Submission of a professional portfolio showcasing corporate layout design (reports, policy briefs, infographics).</li> <li>Demonstrated experience in typography hierarchy, grid layouts, and accessible digital documents.</li> <li>Result: Pass/fail</li> </ul> <ul> <li><strong>Multilingual and tool proficiency</strong>&nbsp;</li> <li>Mastery of industry-standard software (Adobe Creative Suite: InDesign, Illustrator, Photoshop). Candidates must provide one sample packaged native file (InDesign package) or an IDML file accompanied by a PDF showing the hidden layout grid and structural characters to verify professional grid alignment, master page configuration, and clean layer management.</li> <li>Proven capability in formatting right-to-left (RTL) Arabic layouts and left-to-right (LTR) English/French layouts.</li> <li>Result: Pass/fail</li> </ul> <ul> <li><strong>Financial rate sheet (per-page/product retainer basis)&nbsp;</strong></li> <li>Bidders must submit fixed, standard rates using the financial matrix below. Oncoming work orders will be matched primarily to the lowest-priced available roster member for that product type.&nbsp;</li> </ul> <br> Required financial rate matrix <p>Bidders must outline their flat rates based on the following standard office products. Hourly rates or raw Word-document page counts will not be accepted. All page billing is calculated based on final designed publication pages:</p><br> <strong>Product type</strong> <strong>Unit</strong> <p><strong>Proposed retainer rate</strong></p><br> <p><strong>EGP</strong></p><br> <br> Standard report layout (Text, images and basic tables)&nbsp; Per final designed page&nbsp; <br> Highly complex document (Dense data layout with multiple tables, charts, and custom infographics)&nbsp; Per final designed page <br> Complex policy brief (High infographic density)&nbsp; Per final designed page <br> Brochure / leaflet / visibility asset&nbsp; Flat rate per product&nbsp; <br> Social media asset pack (Set of 4 static cards/covers)&nbsp; Flat rate per pack&nbsp; <br> Animated GIF / short motion graphic (Up to 15 seconds)&nbsp; Flat rate per product&nbsp; <br> Social media reel / video edit (Up to 60 seconds with subtitles)&nbsp; Flat rate per product&nbsp; <br> <br> <br> Submission instructions <p>Interested freelance designers must submit:</p><br> <ul> <li>A written application containing their CV.</li> <li>A link to their creative portfolio.&nbsp;</li> <li>Their completed Financial Rate Sheet.&nbsp;</li> </ul> <br> <br><br> </div>