وظائف لخريجي كلية التربية في مصر

<p>Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</p><p>Title and Summary</p><p>Senior Customer Technical Services Analyst</p><p>Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.</p><p>Overview</p><p>The Global Customer Care team is looking for Senior Customer Technical Services Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Global Customer Care acts as a single point of contact for our external customers and internal business partners. GCC completes analysis of wide variety of customers business and technical inquiries, providing end-to-end ownership. GCC is in essence The face of MasterCard to ensure our customers receive world class support.</p><p>Purpose of job</p><p>Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail)</p><p>Specifics</p><p>Regional Global Customer Care responsibilities:</p><ul><li>Regional Customer Support;</li><li>Basic to Intermediate understanding of Core Products - The position will be part of a global team providing fantastic Customer Support - Are you looking for a chance to start something from scratch? - Have you always been a leader of change and part of the solution? - Do you enjoy creating your own future and choosing the direction it takes?</li></ul><p>Role</p><ul><li>Provide world class support leveraging our Shared Service support model while integrating new procedures across a regional and global network</li><li>Communicate frequently and clearly with different products and understand future enhancements</li><li>Create documentation materials to be leveraged in a re-useable scalable way so that the product line can be supported on a global level with minimal effort</li><li>Serve as focal point for customer issues, concerns and requests for enhancements.</li><li>Capture detailed and accurate information about issues, concerns and enhancements.</li><li>Work with global customers to complete service inquiries about MasterCard core applications and products.</li><li>Collaborate with others in support of products, processes and problem resolution.</li><li>Demonstrate the ability to negotiate, resolve and present to internal/external customers.</li><li>Lead and/or participate in customer visits for training, education and operational support. Potential customer visits for training, education and operational support.</li><li>Simulate or recreate user issues to resolve operating difficulties.</li><li>Recommend and implement business or process improvements, while recognizing global perspectives.</li><li>Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Technical/operations experience within financial/payments industry</li><li>Previous customer service experience required.</li><li>Experience in Card domain/operations</li><li>Must have a good understanding of Core Products (Credit/Pre-paid/Debit)</li><li>Must be familiar with Card Payment Industries (Issuer &amp; Acquirer)</li><li>You should be able to display superior Customer Service</li><li>Should be able to handle various geographical customer challenges (EEMEA)</li><li>ISO message Knowledge / SQL is a must.</li><li>Splunk Knowledge is a plus.</li></ul><ul><li>Excellent interpersonal skills and written and verbal communication skills.</li><li>Technical and operational skills (MS Office, CRM, etc)</li><li>Advanced analytical, problem resolution and project management skills, including negotiation and conflict resolution.</li><li>Ability to adapt to a personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs</li></ul>

<p>Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</p><p>Title and Summary</p><p>Senior Customer Technical Services Analyst</p><p>Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.</p><p>Overview</p><p>The Global Customer Care team is looking for Senior Customer Technical Services Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Global Customer Care acts as a single point of contact for our external customers and internal business partners. GCC completes analysis of wide variety of customers business and technical inquiries, providing end-to-end ownership. GCC is in essence The face of MasterCard to ensure our customers receive world class support.</p><p>Purpose of job</p><p>Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail)</p><p>Specifics</p><p>Regional Global Customer Care responsibilities:</p><ul><li>Regional Customer Support;</li><li>Basic to Intermediate understanding of Core Products - The position will be part of a global team providing fantastic Customer Support - Are you looking for a chance to start something from scratch? - Have you always been a leader of change and part of the solution? - Do you enjoy creating your own future and choosing the direction it takes?</li></ul><p>Role</p><ul><li>Provide world class support leveraging our Shared Service support model while integrating new procedures across a regional and global network</li><li>Communicate frequently and clearly with different products and understand future enhancements</li><li>Create documentation materials to be leveraged in a re-useable scalable way so that the product line can be supported on a global level with minimal effort</li><li>Serve as focal point for customer issues, concerns and requests for enhancements.</li><li>Capture detailed and accurate information about issues, concerns and enhancements.</li><li>Work with global customers to complete service inquiries about MasterCard core applications and products.</li><li>Collaborate with others in support of products, processes and problem resolution.</li><li>Demonstrate the ability to negotiate, resolve and present to internal/external customers.</li><li>Lead and/or participate in customer visits for training, education and operational support. Potential customer visits for training, education and operational support.</li><li>Simulate or recreate user issues to resolve operating difficulties.</li><li>Recommend and implement business or process improvements, while recognizing global perspectives.</li><li>Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Technical/operations experience within financial/payments industry</li><li>Previous customer service experience required.</li><li>Experience in Card domain/operations</li><li>Must have a good understanding of Core Products (Credit/Pre-paid/Debit)</li><li>Must be familiar with Card Payment Industries (Issuer &amp; Acquirer)</li><li>You should be able to display superior Customer Service</li><li>Should be able to handle various geographical customer challenges (EEMEA)</li><li>ISO message Knowledge / SQL is a must.</li><li>Splunk Knowledge is a plus.</li></ul><ul><li>Excellent interpersonal skills and written and verbal communication skills.</li><li>Technical and operational skills (MS Office, CRM, etc)</li><li>Advanced analytical, problem resolution and project management skills, including negotiation and conflict resolution.</li><li>Ability to adapt to a personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs</li></ul>

<p>Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><p>Job Description Have knowledge of all Kids Club facilities, activities, schedules, and services provided by the hotel. Perform duties according to the operational standards, policies, and procedures established by the Recreation Manager. Welcome children and parents in a friendly, professional, and respectful manner at all times. Ensure the safety, security, and well-being of all children participating in Kids Club activities. Organize, supervise, and lead age-appropriate indoor and outdoor recreational, educational, creative, and entertainment activities. Encourage children's participation while creating a fun, positive, and inclusive environment. Follow the daily activity schedule and prepare all materials, games, and equipment before each activity. Maintain constant supervision of children during activities and ensure attendance records are accurately maintained. Respond professionally to parents' inquiries, requests, and complaints, resolve issues whenever possible, and inform the Recreation Manager when necessary. Report any accidents, injuries, illnesses, or unusual incidents immediately and complete the required incident reports. Ensure all Kids Club equipment, toys, games, and learning materials are clean, safe, and in good working condition. Maintain cleanliness, hygiene, and organization of the Kids Club before, during, and after activities. Inspect all Kids Club facilities and equipment daily, report damaged or unsafe items, and coordinate repairs with the Engineering Department. Ensure all activities comply with hotel policies, child safeguarding procedures, and health and safety standards. Organize and participate in children's parties, themed events, holiday celebrations, and family entertainment programs. Promote Kids Club activities to hotel guests and encourage children's participation. Ensure children are registered upon arrival and released only to authorized parents or guardians according to hotel procedures. Maintain confidentiality of children's and families' personal information. Wear the designated hotel uniform and name badge while on duty. Work according to the weekly duty roster and operational requirements determined by the Recreation Manager. Attend all departmental meetings, training sessions, and emergency, first aid, and child protection training programs. Support the hotel's environmental sustainability initiatives by reducing waste and using resources responsibly. Comply with all hotel quality management systems, policies, and standard operating procedures. Maintain a professional appearance, positive attitude, and excellent communication with guests and colleagues. Carry out any additional duties assigned by the Recreation Manager or Hotel Management that are consistent with the responsibilities of the position.</p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise._x000D_ _x000D_ From luxury to economy and in every corner of the globe,&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Physical Education, Early Childhood Education, or a related field.</li><li>At least 1 year of experience in a Kids Club, childcare, entertainment, or hospitality environment.</li><li>Good command of English and/or Russian to communicate effectively with children and guests. Additional languages are an advantage.</li><li>Certification or training in Childcare, First Aid, CPR, Child Protection, or Kids Entertainment is preferred.</li><li>Basic computer skills are preferred.</li><li>Excellent communication and interpersonal skills, ability to work with children of different age groups, creativity in organizing activities, strong supervision and safety awareness, problem-solving ability, teamwork, patience, and a friendly, energetic personality.</li></ul>

<p>Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><p>Job Description Have knowledge of all Kids Club facilities, activities, schedules, and services provided by the hotel. Perform duties according to the operational standards, policies, and procedures established by the Recreation Manager. Welcome children and parents in a friendly, professional, and respectful manner at all times. Ensure the safety, security, and well-being of all children participating in Kids Club activities. Organize, supervise, and lead age-appropriate indoor and outdoor recreational, educational, creative, and entertainment activities. Encourage children's participation while creating a fun, positive, and inclusive environment. Follow the daily activity schedule and prepare all materials, games, and equipment before each activity. Maintain constant supervision of children during activities and ensure attendance records are accurately maintained. Respond professionally to parents' inquiries, requests, and complaints, resolve issues whenever possible, and inform the Recreation Manager when necessary. Report any accidents, injuries, illnesses, or unusual incidents immediately and complete the required incident reports. Ensure all Kids Club equipment, toys, games, and learning materials are clean, safe, and in good working condition. Maintain cleanliness, hygiene, and organization of the Kids Club before, during, and after activities. Inspect all Kids Club facilities and equipment daily, report damaged or unsafe items, and coordinate repairs with the Engineering Department. Ensure all activities comply with hotel policies, child safeguarding procedures, and health and safety standards. Organize and participate in children's parties, themed events, holiday celebrations, and family entertainment programs. Promote Kids Club activities to hotel guests and encourage children's participation. Ensure children are registered upon arrival and released only to authorized parents or guardians according to hotel procedures. Maintain confidentiality of children's and families' personal information. Wear the designated hotel uniform and name badge while on duty. Work according to the weekly duty roster and operational requirements determined by the Recreation Manager. Attend all departmental meetings, training sessions, and emergency, first aid, and child protection training programs. Support the hotel's environmental sustainability initiatives by reducing waste and using resources responsibly. Comply with all hotel quality management systems, policies, and standard operating procedures. Maintain a professional appearance, positive attitude, and excellent communication with guests and colleagues. Carry out any additional duties assigned by the Recreation Manager or Hotel Management that are consistent with the responsibilities of the position.</p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise._x000D_ _x000D_ From luxury to economy and in every corner of the globe,&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Physical Education, Early Childhood Education, or a related field.</li><li>At least 1 year of experience in a Kids Club, childcare, entertainment, or hospitality environment.</li><li>Good command of English and/or Russian to communicate effectively with children and guests. Additional languages are an advantage.</li><li>Certification or training in Childcare, First Aid, CPR, Child Protection, or Kids Entertainment is preferred.</li><li>Basic computer skills are preferred.</li><li>Excellent communication and interpersonal skills, ability to work with children of different age groups, creativity in organizing activities, strong supervision and safety awareness, problem-solving ability, teamwork, patience, and a friendly, energetic personality.</li></ul>

<p><strong>Job Title</strong></p><p>Senior Administrative Officer</p><p></p><p><strong>Position Summary</strong></p><p>The Senior Administrative Officer provides comprehensive administrative and operational support to <u>Community Systems Foundation</u> (CSF), ensuring the efficient day-to-day functioning of the organization. Reporting directly to the President, the position plays a central role in coordinating contracts, financial administration, travel logistics, document management, and executive support while maintaining the high standards of accuracy, professionalism, and confidentiality expected within an international non-profit organization.</p><p>Working closely with colleagues, consultants, technical partners, and project focal points across multiple countries and time zones, the Senior Administrative Officer helps ensure that organizational operations run smoothly and that key administrative processes are delivered efficiently and on schedule. This role requires a highly organized, proactive, and self-motivated individual who is comfortable managing multiple priorities independently while contributing to a collaborative, mission-driven team.</p><p>Equivalent of 3 days of work (24 hours) per week over 5 days.&nbsp; This position may be ideal for an individual with a flexible work schedule.</p><p></p><p><strong>About Community Systems Foundation</strong></p><p>Community Systems Foundation (CSF) is a US-registered non-profit organization founded in 1963 that develops and supports open digital solutions to strengthen government planning, management, and decision-making. Working in partnership with governments, United Nations agencies, development partners, and other organizations, CSF designs and implements technology that helps countries collect, manage, analyze, and use data to improve public services and advance sustainable development.</p><p>Today, CSF's solutions have been used in more than 120 countries, with flagship platforms such as <u>Data For All</u> supporting strengthened data systems across all public sectors and <u>OpenEMIS</u> supporting national education systems.</p><p>As a small, globally distributed organization, CSF combines technical excellence with a collaborative and mission-driven culture. Our team values professionalism, innovation, continuous learning, and a commitment to delivering practical, sustainable solutions that create lasting public impact.</p><p><strong><br>Key Working Relationships</strong></p><p>Reporting to CSF President and Treasurer</p><p>Closely collaborating with:</p><ul><li><p>Technical Partners</p></li><li><p>Consultants</p></li><li><p>Project Focal Persons</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Maintain contract records and monitor key contractual milestones.</p></li><li><p>Track project milestones and maintain financial schedules for grants and contracts.</p></li><li><p>Prepare and issue client invoices based on contractual payment milestones.</p></li><li><p>Maintain financial records and support bookkeeping activities using QuickBooks.</p></li><li><p>Prepare ACH and wire payment instructions for payroll and approved vendor payments.</p></li><li><p>Coordinate domestic and international travel arrangements, including itineraries, accommodation, visas (where applicable), and travel documentation.</p></li><li><p>Maintain organized electronic filing systems for contracts, financial documents, policies, and organizational records.</p></li><li><p>Draft, proofread, and manage professional correspondence and administrative communications.</p></li><li><p>Prepare spreadsheets, reports, and administrative dashboards using Microsoft Excel and Google Sheets.</p></li><li><p>Coordinate meetings, maintain action trackers, and follow up on administrative deliverables.</p></li><li><p>Support procurement and vendor administration when required.</p></li><li><p>Assist the President with general administrative and operational tasks as assigned.</p></li></ul><p></p><p><strong>Expected Qualifications</strong></p><ul><li><p>Education: Bachelor's degree in Business Administration, Commerce, Finance, Management, or a related field.</p></li><li><p>Language proficiency:&nbsp; Fluency in Professional English</p></li><li><p>5+ years of administrative, operations, finance, or project administration experience.</p></li><li><p>Experience supporting international organizations, NGOs, or donor-funded projects is desirable.</p></li><li><p>Experience managing contracts, invoices, payroll support, and travel coordination.</p></li></ul><p><br></p><p><strong>Technical skills</strong></p><ul><li><p>Proficiency in QuickBooks or comparable accounting software.</p></li><li><p>Advanced Microsoft Excel skills (pivot tables, lookup functions, financial tracking).</p></li><li><p>Strong proficiency in Google Workspace, particularly Google Sheets, Docs, Drive, and Calendar.</p></li><li><p>Experience maintaining electronic document management systems.</p></li><li><p>Familiarity with virtual collaboration tools such as Zoom, Google Meet, or Microsoft Teams.</p></li><li><p>Ability to learn new digital platforms and administrative systems quickly.</p></li></ul><p><br></p><p><strong>Desired Competencies</strong></p><ul><li><p>Exceptional organizational and time-management skills.</p></li><li><p>High level of accuracy and attention to detail.</p></li><li><p>Ability to manage multiple priorities with minimal supervision.</p></li><li><p>Strong written and verbal communication skills.</p></li><li><p>Professional judgment and discretion when handling confidential information.</p></li><li><p>Excellent problem-solving abilities.</p></li><li><p>Strong customer service orientation.</p></li><li><p>Ability to work independently in a remote, distributed work environment.</p></li><li><p>Reliability and accountability.</p></li><li><p>Proactive approach to improving administrative processes.</p></li></ul><p><br></p><p><strong>Expected Outcomes / Measures of Success</strong></p><ul><li><p>Timely and accurate administration of contracts and financial records.</p></li><li><p>Invoices issued promptly in accordance with contractual milestones.</p></li><li><p>Payroll payment instructions prepared accurately and on schedule.</p></li><li><p>Well-maintained electronic filing and document management systems.</p></li><li><p>Efficient coordination of travel and meeting logistics.</p></li><li><p>Professional and timely correspondence with partners and consultants.</p></li><li><p>Accurate financial tracking in QuickBooks and supporting spreadsheets.</p></li><li><p>High level of confidentiality and professionalism.</p></li><li><p>Reliable administrative support enabling smooth day-to-day organizational operations.</p></li></ul><p></p>