وظائف لخريجي كلية التجارة انجليزى في مصر

Company Description Azola Concept Store is a modern retail destination that focuses on offering a curated selection of products and a seamless shopping experience. The store blends contemporary design with a customer-centric approach, emphasizing quality, style, and service. Azola is building its e-commerce presence to complement its physical store, aiming to provide convenient online and offline shopping options. Team members are encouraged to contribute ideas, support customers, and help drive the store’s growth in a dynamic retail environment. Role Description Azola is looking for an organized, proactive, and detail-oriented E-commerce Assistant to help manage our online store and daily orders. WHAT YOU’LL BE DOING:• Managing online orders and following up until delivery• Preparing orders and arranging item pickups from our vendors• Following up with shipping companies on deliveries, delays, and returns• Managing sales orders on Odoo• Updating the website with new products, brands, prices, sizes, and stock• Adding new brands and products to the website• Making sure all website information is accurate and up to date• Following up on payments, returns, exchanges, and refunds• Communicating with customers regarding their orders when needed• Making occasional customer calls to check that orders were received correctly and ensure a good customer experience• Solving order issues and following up until they are resolved• Helping improve the website and make the shopping experience better• Looking for simple ways to increase website sales• Monitoring best-selling products and products that need more attention• Supporting new product launches, promotions, and website updates• Coordinating between Azola, vendors, customers, and shipping companies WE’RE LOOKING FOR SOMEONE WHO IS:• Organized and detail-oriented• Good at following up and getting things done• Comfortable communicating with customers and vendors• A quick learner and comfortable using online systems• Able to work independently and manage multiple tasks• Proactive and good at solving problems• Interested in fashion and e-commerce Previous e-commerce or online store experience is a plus, but we’re also open to someone with the right attitude and willingness to learn. LOCATION: New Cairo WORK TYPE: Full time To apply, please send your CV to azolastore@gmail.com.#Hiring #Ecommerce #Ecommerce Jobs #Azola #Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are looking for an experienced E-commerce Operations Manager to oversee end-to-end fulfillment operations across multiple e-commerce partners.<br> In this role, you will ensure every order is fulfilled accurately, delivered on time, and managed within agreed cost targets while maintaining operational excellence across warehousing, logistics, and last-mile delivery.<br> You will be responsible for optimizing supply chain operations, managing third-party logistics partners, driving operational efficiency, and ensuring scalable processes that support business growth.<br> You will also collaborate with the Ventures Director to evaluate new business opportunities and develop operational plans for prospective partners.<br> Key Responsibilities Own end-to-end e-commerce fulfillment operations from order placement to final delivery.<br> Ensure delivery, order accuracy, inventory, and operational cost KPIs are consistently achieved.<br> Manage warehouses, 3PL providers, and last-mile delivery partners to meet agreed SLAs and budgets.<br> Oversee returns and reverse logistics to maximize stock recovery and operational efficiency.<br> Plan operational capacity to support seasonal peaks and business growth without service disruption.<br> Standardize fulfillment processes to improve scalability and accelerate onboarding of new partners.<br> Monitor operational performance, analyze KPIs, and implement continuous improvement initiatives.<br> Collaborate with the Ventures Director to assess new opportunities and build operational proposals for prospective partners.<br> Work cross-functionally to improve inventory management, fulfillment workflows, and delivery performance.<br> Identify opportunities to optimize logistics partnerships and reduce operational costs across active accounts.<br> Bachelor's degree in Supply Chain, Logistics, Engineering, or a related field.<br> 6+ years of experience in supply chain, logistics, fulfillment, or retail operations.<br> 2–3 years of dedicated experience in e-commerce operations.<br> Proven experience managing warehouses, 3PL providers, and last-mile delivery partners.<br> Strong knowledge of fulfillment operations, inventory management, and reverse logistics.<br> Experience managing operational KPIs, including on-time delivery, order accuracy, inventory accuracy, and cost per order.<br> Excellent analytical, problem-solving, and stakeholder management skills.<br> Ability to thrive in a fast-paced, high-growth environment and manage peak operational periods.<br> Experience leading operational teams and driving process improvement initiatives.<br></span> </div>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>The E-Commerce Associate is responsible for supporting the day-to-day operations of the company's e-commerce platforms, ensuring an excellent online customer experience and driving online sales performance. The role involves managing website and mobile app content, monitoring product listings, coordinating with retail stores to resolve customer issues, and ensuring all online platforms are accurate, up to date, and optimized.</p> <h4>Key responsibilities</h4> <ul> <li>Manage the day-to-day operations of the company's website and mobile application.</li> <li>Ensure product information, images, descriptions, pricing, and availability are accurate and updated across all online platforms.</li> <li>Monitor the customer journey on the website and app to ensure a seamless user experience.</li> <li>Coordinate with retail stores and internal stakeholders to resolve customer complaints and order-related issues.</li> <li>Follow up on customer inquiries received through online channels and ensure timely resolution.</li> <li>Monitor stock availability and coordinate with stores to maintain accurate online inventory.</li> <li>Support initiatives to improve online sales performance and conversion rates.</li> <li>Identify website or application issues and coordinate with the relevant teams to resolve them promptly.</li> <li>Monitor the performance and presentation of online product categories, banners, and promotional campaigns.</li> <li>Ensure compliance with e-commerce processes and operational standards.</li> <li>Generate reports on online sales, customer feedback, and operational performance when required.</li> <li>Work closely with Marketing, Retail, Customer Service, and IT teams to continuously improve the online shopping experience.</li> <li>Proactively recommend improvements to enhance website functionality, customer satisfaction, and overall e-commerce performance.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field.</li> <li>At least 1 year of experience in e-commerce or digital retail is required.</li> <li>Previous experience managing e-commerce websites, online marketplaces, or mobile applications.</li> <li>Good understanding of online customer journeys and e-commerce best practices.</li> <li>Experience handling customer complaints and coordinating with cross-functional teams.</li> <li>Strong analytical and problem-solving skills.</li> <li>Close attention to detail and excellent organizational skills.</li> <li>Good knowledge of Microsoft Excel and reporting tools.</li> <li>Strong communication and stakeholder management skills.</li> <li>Ability to work in a fast-paced retail environment and manage multiple priorities.</li> <li>Fluent in English.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews be completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We're Hiring: E-Commerce Specialist At Segadty, one of Saudi Arabia's leading brands in carpets, rugs, and outdoor/camping mats, we're looking for an E-Commerce Specialist to own and grow our online store and marketplace presence, and drive sales across all digital channels.<br> Application Requirement: Please include a brief summary at the beginning of your application highlighting your hands-on experience with Zid, Salla, Noon, Amazon, Trendyol, ClickUp/Notion , and any relevant e-commerce, marketplace, or digital marketing tools you've used.<br> Applications without this summary may not be considered.<br> Key Responsibilities • Manage and update the online store on Zid or Salla, including adding products and editing descriptions, images, prices, and categories.<br> • Manage the brand's presence on marketplaces such as Noon, Amazon, and Trendyol — uploading products, updating inventory, and handling orders and reviews.<br> • Ensure product data accuracy and quality, and compliance with each platform's policies and listing standards.<br> • Optimize product listings and content to improve visibility, ranking, and conversion on both the store and marketplaces.<br> • Support and execute digital marketing activities across social media and paid campaigns to drive traffic and sales.<br> • Monitor competitors' pricing, offers, and activity across platforms, and recommend improvements.<br> • Track daily sales and performance reports, and coordinate with warehouse and shipping to keep listed inventory aligned with actual stock.<br> Requirements • Hands-on experience managing e-commerce stores on Zid or Salla.<br> • Experience managing marketplace accounts (Noon, Amazon, Trendyol, or similar).<br> • Good understanding of digital marketing and paid advertising fundamentals.<br> • Strong attention to detail in product data and listing quality.<br> • Analytical mindset with the ability to read reports and act on the numbers.<br> • Team player with solid time-management skills.<br> #Hiring #Ecommerce #Marketplace #Noon #Amazon #Zid #Salla #DigitalMarketing #Segadty --- Why Join Us?<br> Work-Life Harmony: We offer a Remote-First / Hybrid environment that respects your personal time.<br> No "always-on" culture—we value output over hours spent at a desk.<br> Modern Tech Stack &amp; Autonomy: You’ll have the freedom to suggest and implement the best tools for the job.<br> We maintain clean codebases and encourage technical ownership.<br> Deep Industry Impact: This isn't just "maintenance.<br>" You will be the architect of the systems that power real-world commerce and logistics, seeing the direct impact of your code every day.<br> Professional Growth: Access to a collaborative environment where peer code reviews and knowledge sharing are part of the daily routine.<br> We encourage staying ahead of the curve with the latest Python frameworks and cloud technologies.<br> A sync-Friendly Culture: We minimize unnecessary meetings to protect your "Deep Work" time, allowing you to focus on solving complex logic and building robust integrations.<br> Mentorship &amp; Collaboration: Work directly with a team that values technical excellence and supports each other in troubleshooting and architectural design.<br> Flexible Environment: A "come as you are" culture that focuses on professionalism and results rather than strict corporate formalities.<br> • Hands-on experience managing e-commerce stores on Zid or Salla.<br> • Experience managing marketplace accounts (Noon, Amazon, Trendyol, or similar).<br> • Good understanding of digital marketing and paid advertising fundamentals.<br> • Strong attention to detail in product data and listing quality.<br> • Analytical mindset with the ability to read reports and act on the numbers.<br> • Team player with solid time-management skills.<br></span> </div>

Location: EL GOUNA<br>Job Purpose Orascom Hotel Management is looking for an E-Commerce Coordinator with experience in online distribution channels. The department covers 25 properties cross destinations (El Gouna, Taba Heights, Oman, Montenegro, Switzerland)<br>Key Responsibilities1. Online Booking & Channels Create and update room types, rate plans, packages, and promotions online. Ensure online travel sites (OTAs, IBE) display correct availability and pricing. Verify that our booking systems (PMS, Syn Xis, OPERA, Site Minder) are fully synced with online channels. Maintain cancellation policies and restrictions during peak periods. Monitor and resolve rate discrepancies across all online channels. Ensure timely processing and payment of invoices.2. Content Management Upload and maintain high-quality photos, room details, and hotel information. Assist in designing and promoting special offers and packages for online sales.3. Reporting & Analysis Prepare weekly and monthly e-commerce production reports. Monitor booking trends and provide recommendations to improve online sales.4. Teamwork & Support Collaborate with Front Office, Reservations and Revenue teams to ensure accurate information. Assist in troubleshooting issues related to online bookings or content updates.<br>Requirements Location: El-Gouna; candidates must be able to relocate. Bachelor’s degree in hospitality, Marketing, or Business is preferred. Fluent in written and spoken English. Highly computer literate: expert in Excel, quick learner of new technologies and software. Self-motivated, adaptable, and detail oriented. Experience using OTA extranets or hotel CRS/PMS systems (Syn Xis, OPERA, Site Minder, etc.) is a plus. Excellent communication and organizational skills. I am willing to learn and work collaboratively as part of a team.<br>Deadline: 3 September 2026.

<p>We are a fast-growing <strong>modest fashion brand</strong> committed to delivering high-quality products and an exceptional shopping experience to our customers. We are looking for a highly organized and proactive <strong>Senior E-commerce Operations Supervisor</strong> to lead our online operations team.</p><p>The ideal candidate will be responsible for managing the end-to-end order fulfillment process, coordinating with shipping partners, overseeing inventory accuracy, reducing return rates, and ensuring an outstanding customer experience.</p><p>This role requires strong leadership, attention to detail, analytical thinking, and hands-on experience with e-commerce operations, preferably using Shopify.<br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Lead and manage the E-commerce Operations team to ensure daily targets are achieved.</p></li><li><p>Supervise the daily fulfillment and shipping process for all online orders.</p></li><li><p>Coordinate with shipping companies and couriers to ensure timely deliveries.</p></li><li><p>Monitor shipment status and resolve delivery issues promptly.</p></li><li><p>Manage product returns, investigate return reasons, and communicate customer feedback to relevant departments.</p></li><li><p>Prepare daily, weekly, and monthly operational reports.</p></li><li><p>Register and update shipment records accurately on the system.</p></li><li><p>Receive cash collections from shipping companies and reconcile them with delivered orders.</p></li><li><p>Submit sales and returns reports to the Finance department.</p></li><li><p>Manage the receiving process for online inventory.</p></li><li><p>Oversee product inspection and quality checks before shipping.</p></li><li><p>Conduct periodic inventory counts and ensure inventory accuracy.</p></li><li><p>Report fast-moving products with low stock before stock-outs occur.</p></li><li><p>Work closely with Customer Service, Warehouse, Marketing, and Finance teams to improve operational efficiency.</p></li><li><p>Identify opportunities to improve fulfillment processes and customer satisfaction.<br></p></li></ul><p><strong>Key Performance Indicators (KPIs)</strong></p><ul><li><p>Daily order fulfillment and shipping speed.</p></li><li><p>Order accuracy.</p></li><li><p>On-time shipment rate.</p></li><li><p>Return rate reduction.</p></li><li><p>Inventory accuracy.</p></li><li><p>Timely reporting of low-stock fast-moving products.</p></li><li><p>Customer feedback collection and reporting.</p></li><li><p>Accuracy of sales, returns, and cash reconciliation.</p></li><li><p>Team productivity and operational efficiency.</p></li></ul><p></p>

About the Role<br>This role has two sides to it: running our day-to-day e-commerce operations, and building out our supplier base. A typical week has you processing orders and resolving customer issues alongside researching manufacturers and negotiating terms. We need someone commercially sharp enough to hold their own with a supplier, and organised enough that nothing slips on the operations side.<br>We're a UK e-scooter and e-bike retailer and repair specialist with a European storefront network. We're a small team, so you'll have real ownership of your area and direct access to the people making decisions — and you'll be trusted to improve the processes you work with, not just follow them. This is a full-time remote position based in Egypt, working UK hours.<br>Operations<br> • Process orders end to end — stock checks, dispatch, tracking, delivery • Chase suppliers on stock, lead times, and order discrepancies • Resolve warranty claims, delivery problems, and returns • Log and track everything in our ticketing system<br>Supplier Development<br> • Research and approach new manufacturers, with a focus on China and wider Asia • Assess suppliers on pricing, MOQ, lead time, warranty, and certification • Negotiate pricing, payment terms, and shipping terms • Onboard new suppliers and act as their day-to-day point of contact • Track supplier performance and flag risks early — lead time slippage, quality issues, price movement<br>Product Listings<br>A smaller part of the role than the other two, but a regular one: • Upload and maintain listings across our e-commerce platforms • Audit listings regularly to catch and fix errors<br>How We Work With AI<br>AI is part of the daily workflow here, not an optional shortcut. In this role you'd use it for supplier emails and translation, manufacturer research, comparing quotes, summarising ticket threads, cleaning product data, and drafting listing content.<br>What we expect:<br> • You already use these tools every working day, by habit • You check the output and catch it when it's wrong — before it reaches a supplier or a customer • You work out new uses yourself rather than waiting to be shown We're not looking for a technical specialist. We are looking for someone with genuine day-to-day fluency.<br>What We're Looking For<br> • Hands-on supplier experience — finding, negotiating with, or managing vendors. This is the qualification that matters most. • Willing to push back on price, MOQ, or lead times, and comfortable holding a position under pressure • 2+ years in e-commerce, online retail, or sourcing/procurement • Daily, practical AI use as described above • Strong written English and good spoken English • Highly organised and able to work independently<br>Nice to Have<br> • Sourcing experience specifically from China or Asia • Working knowledge of shipping, customs, and product certification • Experience with Magento, Shopify, Woo Commerce, Amazon, or Base Linker • Background with bikes, scooters, EVs, or other technical products

About the Role We're looking for a creative Content Writer / Copywriter passionate about e-commerce and digital marketing. You'll create compelling marketing content that helps brands increase engagement, build trust, and drive conversions across multiple digital channels targeting the Saudi market. Responsibilities Write high-converting Content copy for e-commerce brands. Create product descriptions that increase sales. Write landing pages and website content. Develop engaging social media captions. Write ad copy for Meta, Snapchat, Tik Tok, Google Ads, and other digital channels. Create email marketing campaigns. Write promotional content for seasonal campaigns and product launches. Produce SEO-friendly blogs and website content. Research competitors and customer behavior. Maintain each client's brand tone of voice. Collaborate with designers, performance marketers, and account managers. Use AI tools to improve productivity while maintaining human-quality writing. Requirements1–3 years of experience in Content Writing or Copywriting. Excellent Arabic writing skills. Understanding of the Saudi audience. Experience writing marketing content. Basic SEO knowledge. Experience writing for social media. Strong research skills. Ability to work remotely. Agency experience is a plus. Preferred Tools Chat GPTNotion Click UpGrammarly Microsoft Office

We are hiring a Site Merchandiser to drive customer engagement and optimize the digital storefront experience. In this role, you will execute and schedule promotional content across push notifications, emails, homepages, and targeted category pages to meet high standards of customer expectation. You will collaborate closely with category managers, designers, and cross-functional teams to plan and launch site-wide campaigns. Additionally, you will analyze performance traffic metrics to refine store curations and support continuous business growth.<br>About us NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.<br>Key Responsibilities Own online store merchandising, product curations, and browse tree designs to optimize the site experience. Execute and schedule promotional content across homepages, category pages, push notifications, and email programs. Coordinate with category managers, designers, and editors to assist in executing the site merchandising calendar. Plan, schedule, and execute large store-wide promotions, cross-category placements, and major event launches. Generate, review, and analyze proof of performance and traffic reports for management teams. Utilize internal merchandising tools and widgets to enhance promotional displays and customer engagement. Support search result configurations and new product launches across digital channels.<br>Requirements Bachelor's degree in Business, Marketing, or a related field. Strong understanding of e-commerce site merchandising and performance metrics. Proficiency in Microsoft Excel for data entry, manipulation, and basic reporting. Proven ability to quickly learn and adapt to proprietary merchandising and promotional tools. Strong organizational skills to manage complex promotional calendars and deadlines. Solid communication and coordination skills to collaborate across cross-functional teams. Based in or willing to work on-site/hybrid in Cairo, Egypt.

<p><br></p><p>Role Overview</p><p>The Area Sales Manager will be responsible for leading Traditional Trade sales operations across Cairo &amp; Giza, driving revenue growth, strengthening distributor partnerships, expanding market coverage, and ensuring the achievement of sales and distribution targets. The ideal candidate should have solid FMCG experience, strong market knowledge, and the ability to lead field sales teams in a fast-paced environment.</p><p>Key Responsibilities</p><p>Sales Management</p><ul><li>Achieve monthly, quarterly, and annual sales targets</li><li>Monitor sales performance and ensure consistent business growth</li><li>Develop and execute sales plans aligned with company objectives</li><li>Ensure product availability and visibility across assigned territories</li></ul><p>Distributor &amp; Customer Management</p><ul><li>Manage relationships with distributors, wholesalers, and key retail customers</li><li>Monitor distributor performance and ensure alignment with company KPIs</li><li>Support distributors in achieving coverage, sales, and collection targets</li><li>Resolve customer issues and maintain high service standards</li></ul><p>Market Execution</p><ul><li>Ensure proper execution of promotions and trade marketing activities</li><li>Expand market coverage and identify new business opportunities</li><li>Monitor competitor activities, pricing, and market trends</li><li>Ensure compliance with merchandising and visibility standards</li></ul><p>Team Leadership</p><ul><li>Lead, coach, and develop sales supervisors and sales representatives</li><li>Conduct regular field visits and performance evaluations</li><li>Motivate the team to achieve sales and operational objectives</li><li>Identify training needs and support team development</li></ul><p>Reporting &amp; Analysis</p><ul><li>Prepare accurate sales forecasts and periodic performance reports</li><li>Analyze sales data to identify growth opportunities and risks</li><li>Provide market insights and recommendations to management</li><li>Monitor collections and ensure healthy financial performance within the area</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Commerce, Marketing, or related field</p><p>5+ years of experience in FMCG sales</p><p>Minimum 2 years of experience in a managerial role</p><p>Strong experience in Traditional Trade sales operations</p><p>Deep understanding of Cairo &amp; Giza markets</p><p>Proven track record in achieving sales and distribution targets</p><p>Strong leadership and team management capabilities</p><p>Excellent negotiation and communication skills</p><p>Strong analytical and problem-solving abilities</p><p>Good command of English is an advantage</p><p>Proficiency in Microsoft Office applications</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as an E-commerce Content Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Keep up with evolving tools and technology; Build and maintain landing pages in Makaira using the existing page-builder elements; Structure and enrich page content — copy, images, video — within the approved templates; Set up each page around its goal: clear hierarchy, deliberate above-the-fold choices; Turn briefs from marketing and category management into finished, publishable pages; Write and adjust German microcopy — headlines, button labels, short supporting text.<br> What you need to succeed in this role: Excellent German skills (C1 for both spoken and written) and Intermediate English (B2); At least 6 months of experience in a similar role; Strong analytical thinking and research skills; Experience with e-commerce platforms; Positive, proactive and responsible attitude; Structured and organized working style; Hands-on mentality with a quick, sharp grasp of new tools; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: Experience with e-commerce platforms (Shopify, Magento, etc.<br>). Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive E-commerce Content Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3HN</span> </div>

<p>1. Product Content Creation &amp; Optimization</p><p>• Manage the full product content lifecycle — writing, uploading, and maintaining accurate and compelling titles, descriptions, and attributes.</p><p>• Ensure consistency in tone, accuracy, and quality of all product listings across the Spinneys App, Website, and aggregator platforms (Talabat, Instashop, etc.).</p><p>• Collaborate with category and commercial teams to prioritize new item uploads and updates.</p><p>• Optimize product content for search visibility (SEO/ASO) and conversion — improving discoverability and engagement.</p><p>2. Visual Content &amp; Merchandising</p><p>• Coordinate with design and photography teams to ensure high-quality, on-brand visuals for all products and campaigns.</p><p>• Manage the placement and tagging of visuals, banners, and in-app hero tiles to support commercial priorities.</p><p>• Refresh homepage and category banners based on seasonality, campaigns, and marketing pushes.</p><p>3. Cross-Functional Collaboration</p><p>• Work closely with the Commercial, Performance Marketing, and Aggregator teams to align content with promotional calendars and campaign briefs.</p><p>• Ensure product data accuracy across systems (ERP, Magento, Aggregators) in coordination with the tech and data teams.</p><p>• Support the launch of new categories, promotions, and seasonal campaigns through timely content updates.</p><p>4. Quality Assurance &amp; Performance Tracking</p><p>• Regularly audit product listings to identify missing, duplicated, or inaccurate content.</p><p>• Monitor content performance metrics (CTR, conversion, bounce rate) and suggest optimizations.</p><p>• Ensure brand tone and messaging consistency across all e-commerce content touchpoints.</p><p>5. Continuous Improvement</p><p>• Stay updated on content trends, UX best practices, and competitor benchmarks to continuously enhance digital merchandising quality.</p><p>• Proactively recommend new content formats (e.g., videos, how-to visuals, feature highlights) to elevate the shopping experience.</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Business, Marketing, or a related field (preferred)</p><p>• Minimum 3 years experience</p><p>• Previous Experience in Retail is a must</p><p>• Strong analytical skills to interpret sales data and identify market trends</p><p>• Experience in e-commerce platforms and online sales management</p><p>• Exceptional customer service and communication skills</p><p>• Proficiency in sales strategies and knowledge of retail operations</p><p>• Organizational and problem-solving skills</p></li></ul><p></p>

Shopify Specialist (Alexandria, Egypt)<br>E-Sellers is looking for a detail-oriented, organized, and proactive Shopify Specialist to join our team in Alexandria! If you are a resident of Alexandria with a passion for e-commerce and hands-on experience in store management, we want to hear from you.<br>???? Role Overview<br>- Location: Alexandria (Onsite)- Work Type: Full-Time- Experience: 1–2 years of hands-on Shopify management<br>????️ Key Responsibilities<br>- Store Management: Curate product catalogs, manage pricing, and ensure high-quality visual presentation.- App Integration: Configure and manage Shopify apps to enhance site functionality and marketing.- Theme Customization: Perform basic theme edits for a seamless, mobile-responsive user experience.- Operations: Monitor orders, sync inventory, and coordinate with the fulfillment team.<br>???? Requirements<br>- Proven Track Record: 1+ years specifically managing Shopify stores.- Skills: Strong organizational and time-management abilities.- Communication: Excellent written and verbal communication skills.- Residency: Must be a resident of Alexandria.<br>???? How to Apply? Apply now or send your CV to: jobs@e-sellers.net

Shopify Specialist (Alexandria, Egypt)<br>E-Sellers is looking for a detail-oriented, organized, and proactive Shopify Specialist to join our team in Alexandria! If you are a resident of Alexandria with a passion for e-commerce and hands-on experience in store management, we want to hear from you.<br>???? Role Overview<br>- Location: Alexandria (Onsite)- Work Type: Full-Time- Experience: 1–2 years of hands-on Shopify management<br>????️ Key Responsibilities<br>- Store Management: Curate product catalogs, manage pricing, and ensure high-quality visual presentation.- App Integration: Configure and manage Shopify apps to enhance site functionality and marketing.- Theme Customization: Perform basic theme edits for a seamless, mobile-responsive user experience.- Operations: Monitor orders, sync inventory, and coordinate with the fulfillment team.<br>???? Requirements<br>- Proven Track Record: 1+ years specifically managing Shopify stores.- Skills: Strong organizational and time-management abilities.- Communication: Excellent written and verbal communication skills.- Residency: Must be a resident of Alexandria.<br>???? How to Apply? Apply now or send your CV to: jobs@e-sellers.net

Job Summary The E-Commerce Marketplace Specialist is responsible for managing and growing the company’s presence and sales across online marketplaces such as Amazon, Noon, Jumia, and other relevant platforms. The role involves managing product listings, pricing, inventory, promotions, orders, marketplace performance, and ensuring that products are accurately presented and commercially competitive. Key Responsibilities1. Marketplace Management Manage the company’s seller accounts across different online marketplaces. Maintain and update marketplace stores, product catalogs, and seller information. Ensure compliance with marketplace policies and requirements. Monitor account health and resolve marketplace-related issues.2. Product Listing Management Create and maintain accurate product listings and SKUs. Upload and update product titles, descriptions, specifications, images, and attributes. Optimize product listings to improve visibility, traffic, and conversion. Ensure product information, pricing, and availability are accurate across all platforms. Coordinate with the Product and Marketing teams to ensure consistent product content.3. Sales & Performance Management Monitor daily marketplace sales, orders, revenue, and conversion rates. Track sales performance against monthly and quarterly targets. Identify best-selling and slow-moving products. Analyze marketplace performance and recommend actions to increase sales. Prepare regular sales and performance reports.4. Pricing & Promotions Monitor competitors’ prices, offers, and promotions. Maintain competitive pricing across marketplaces. Coordinate and execute marketplace promotions, campaigns, vouchers, and discounts. Monitor the profitability and performance of promotional activities.5. Inventory & Order Management Monitor stock availability across all marketplaces. Coordinate with Warehouse / Supply Chain teams to maintain sufficient inventory. Identify potential out-of-stock situations and take preventive actions. Monitor orders, cancellations, returns, and delivery performance. Ensure marketplace orders are processed within the required SLA.6. Customer Experience Monitor customer reviews, ratings, and feedback. Coordinate with Customer Service to resolve customer complaints and marketplace issues. Identify recurring customer issues and recommend improvements. Work to maintain a high product rating and customer satisfaction level.7. Marketplace Advertising Coordinate with the Digital Marketing team on marketplace advertising campaigns. Monitor campaign performance and sales generated from marketplace ads. Support optimization of advertising spend and campaign performance.8. Competitor & Market Analysis Monitor competitors’ products, pricing, promotions, availability, and ratings. Identify market trends and new opportunities. Provide recommendations for new products, pricing strategies, and promotions. Required Qualifications Bachelor’s degree in Business Administration, Marketing, E-Commerce, or a related field.2–4 years of experience in E-Commerce, Marketplace Management, or Online Sales. Experience working with marketplaces such as Amazon, Noon, Jumia, or similar platforms. Good knowledge of Microsoft Excel. Strong analytical and reporting skills. Good understanding of online sales and digital commerce. Good communication and coordination skills. Strong attention to detail and follow-up skills.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Kempinski Palace Cairo<br>SCOPE</strong>&nbsp;<br>The scope of the position is to position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence. <br>The E- Commerce and Digital Marketing Manager – Lifestyle is responsible for leading the digital presence of Royal Maxim Palace Kempinski’s for Food &amp; Beverage venues, Spa and lifestyle offerings across all relevant platforms. The role focuses on the local market visibility, social engagement, and driving guests and traffic through compelling content, targeted digital campaigns, influencer engagement and active community management — all in alignment with the Kempinski brand voice and commercial objectives.<br>&nbsp;<br><strong>OVERALL OBJECTIVES</strong>&nbsp;<br>The job of <strong>E-Commerce &amp; Digital Marketing Manager</strong> is executed satisfactorily by:&nbsp;<br><ul><li>Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory.&nbsp;</li><li>Report, analyze and act upon the Kempinski website statistics (using brand key performance indicators); &nbsp;</li><li>Assist in reaching the targeted website sales and distribution goals.&nbsp;</li><li>Ensuring consistent brand delivery through social and digital channels.&nbsp; Supporting the brand’s channel and distribution strategy. &nbsp;</li></ul><br><strong>MAIN RESPONSIBILITIES:</strong> <br><strong><em>1.</em></strong> <strong><em>Strategy &amp; Campaign Development</em></strong><br><ul><li>&nbsp;Develop and execute comprehensive digital marketing strategies aligned with the hotel’s overall business objectives &amp; revenue goals. Plan a clear calendar focused on local audiences and lifestyle positioning.</li><li>Conduct market research, competitor analysis, and audience segmentation to identify opportunities and optimize campaign performance.</li><li>&nbsp;Stay up to date with the latest digital marketing trends, tools, and best practices, particularly within the hospitality sector.</li><li>&nbsp;Partner with F&amp;B, Spa, PR, E-Commerce and Revenue teams to shape high-impact campaigns for outlets, seasonal promotions, weekend concepts, events and offers.</li><li>&nbsp;Analyze campaign performance and adjust based on engagement, reach and ROI.</li><li>&nbsp;Establish and implement the hotel’s F&amp;B annual advertising plan for digital channels.</li><li>&nbsp;Work on the annual digital marketing strategy for the F&amp;B, Spa and lifestyle offers.</li><li>&nbsp;Ensure brand and marketing messages on all platforms align with hotel campaigns and corporate identity guidelines.</li></ul><strong><em>2. Digital Advertising &amp; Paid Campaigns (Local F&amp;B, Spa &amp; Lifestyle Campaigns)&nbsp;</em></strong><br><ul><li>&nbsp;Plan, execute and optimize paid digital campaigns across Meta, Google and relevant local platforms.</li><li>&nbsp;Manage budgets, bid strategies, keyword research, ad copy creation, and landing page optimization for maximum ROI.</li><li>&nbsp;Monitor campaign performance, analyze data, and generate reports on key metrics such as to improve effectiveness.</li><li>&nbsp;Align advertising initiatives with feeder market dynamics and commercial objectives.</li><li>&nbsp;Check the trending social channels in our feeder markets and the know-how on conducting paid campaigns on them. For example, on Snapchat, VK, Weibo, WeChat…etc.&nbsp;</li><li>&nbsp;Track and report on paid campaign results and digital ROI.</li></ul><strong><em>3. Performance Monitoring, Analytics &amp; Reporting:&nbsp;</em></strong><br><ul><li>&nbsp;Track, analyze, and report on key digital marketing KPIs (e.g., website traffic, conversion rates, ROI, social media engagement, email performance).</li><li>&nbsp;Provide regular insights and recommendations for optimizing&nbsp; &nbsp; &nbsp; campaign performance and achieving marketing objectives.</li><li>&nbsp;Utilize various analytical tools to gain actionable insights.</li><li>&nbsp;Prepare weekly and monthly reports tracking social growth, content engagement, and campaign ROI.</li><li>&nbsp;Monitor competitor activity to maintain market leadership.</li><li>&nbsp;Benchmark electronic media trends and share proactive insights with the marketing team.</li></ul><strong><em>4. Social Media Management</em></strong><br><ul><li>&nbsp;Own and manage the hotel’s social media channels (Instagram, Facebook, LinkedIn), with a priority on lifestyle storytelling and local engagement.</li><li>&nbsp;Develop and implement the hotel's social media strategy, including content creation, scheduling, and community engagement across relevant platforms.</li><li>&nbsp;Monitor social media channels for mentions, reviews, and trends, responding to inquiries and feedback promptly.</li><li>&nbsp;Analyze social media performance and adapt strategies to maximize reach, engagement, and conversions.</li><li>&nbsp;Curate visually engaging, authentic and on-trend content that reflects the mood and experience of our venues.</li><li>&nbsp;Engage with followers, respond to DMs, comments and inquiries, and monitor sentiment and trends.</li><li>&nbsp;Ensure consistent representation of the brand across platforms.</li></ul><strong><em>5.</em></strong> <strong><em>Email Marketing</em></strong><br><ul><li>&nbsp;Cooperate with the hotel E-Commerce &amp; Digital Strategy Manager to develop and execute email marketing campaigns, including newsletters, promotional offers, and loyalty programs, using the CRM system.</li><li>&nbsp;Collaborate with the E-Commerce &amp; Digital Strategy Manager to manage emails lists segmentation, A/B testing, and performance tracking to optimize open rates, click-through rates, and conversions.</li><li>&nbsp;Cooperate with the E-commerce &amp; Digital Strategy Manager to&nbsp; &nbsp; &nbsp; actively develop&nbsp; &nbsp; &nbsp; and maintain a database of local guests and patrons through online and offline solicitation.</li><li>&nbsp;Design and send engaging newsletters featuring offers, events, menus, and Spa treatments.</li><li>&nbsp;Ensure all email marketing complies with corporate standards and local data privacy laws.</li></ul><strong><em>6.</em></strong> <strong><em>Content Creation &amp; Visual Branding</em></strong><br><ul><li>&nbsp;Collaborate with the marketing team to create engaging and relevant digital content (e.g., blog posts, videos, infographics, virtual tours) that attracts and converts target audiences.</li><li>&nbsp; Ensure all F&amp;B &amp; Lifestyle digital content is brand-consistent and optimized for various platforms. Oversee production of content (photos, videos, reels, stories, creative copy) for all F&amp;B And Lifestyle digital campaigns.</li><li>&nbsp;Collaborate with PR, photographers, designers and content creators to generate high-quality visuals and messaging.</li><li>&nbsp;Maintain a curated image and video library aligned with Kempinski brand guidelines.</li><li>&nbsp;Upload the photos &amp; videos on Picture Park, follow up on the approval process to update other connected solutions such as Ice portal etc. to ensure that the latest approved photos &amp; videos are updated &amp; uploaded on relevant digital channels.&nbsp;</li><li>&nbsp;Ensure professional artwork designs for digital collaterals (e-flyers, e-posters, digital menus) are reviewed and aligned with quality standards.</li><li>&nbsp;Brainstorm and conceptualize campaign visuals and layouts to bring F&amp;B and Spa experiences to life, including outside catering &amp; social events.</li></ul><strong><em>7. Influencer &amp; Community Engagement</em></strong><br><ul><li>&nbsp;Identify and engage with relevant local &amp; international influencers, KOL and content creators.</li><li>&nbsp;Plan collaborations, activations and giveaways in coordination with the PR and Marketing teams.</li><li>&nbsp;Support community outreach and content partnerships.</li></ul><strong><em>8. Website &amp; Listings Management</em></strong><br><ul><li>Ensure that hotel website pages, menus, promotions, and event listings are up-to-date, accurate and SEO-optimized.</li><li>Cooperate with the ecommerce &amp; Digital Strategy Manager in managing &amp; implementing SEO strategies for F&amp;B (on-page, off-page, technical) to improve organic search ranking and drive traffic.</li><li>&nbsp;Liaise with eCommerce &amp; Digital Strategy Manager on F&amp;B content alignment on relevant platforms.</li><li>&nbsp;Avoid duplication of images and content; ensure signature visuals are highlighted for related platforms.</li></ul><strong><em>9. Online Reputation &amp; Review Management</em></strong><br><ul><li>Collaborate with the Director of Marketing on maintaining the up-to-date content including special offers &amp; visual assets on all digital channels including review portals such as GMB reviews, TripAdvisor, OTAs review sections… etc. Collaborate with the e-commerce manager on maintaining the up-to-date content including special offers &amp; visual assets on all digital channels including review portals such as GMB reviews, TripAdvisor, OTAs review sections… etc.&nbsp;</li><li>Monitor F&amp;B online reviews across platforms, while the overall online reviews management and representation of the hotel remain under the capacity of the eCommerce &amp; Digital Strategy Manager.&nbsp; &nbsp;&nbsp;</li><li>Highlight relevant feedback and escalate recurring guest concerns to F&amp;B and Spa.&nbsp; &nbsp; &nbsp;&nbsp;</li><li>Track online sentiment and integrate feedback into marketing insights</li></ul><strong><em>10. Training/Education&nbsp;</em></strong><br><ul><li>&nbsp;Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary.&nbsp;</li><li>&nbsp;Participate in the monthly Revenue &amp; E-Commerce corporate calls.&nbsp;</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.&nbsp;<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><strong>Location:</strong> Remote / Virtual</li><li><strong>Job Type:</strong> Full-Time</li><li><strong>Salary Range: </strong>$1,700 - $2,200/month</li><li><strong>Schedule: </strong>Monday - Friday - Flexible</li></ul><br>At <strong>HireHawk</strong>, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We're passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.<br>We are seeking experienced Accounting Manager to support founder-led consumer product brands across e-commerce, retail, and CPG. This role combines hands-on accounting ownership with client relationship management, making it ideal for professionals who thrive in fast-paced, high-growth, service-based environments.<br>You will own the full accounting cycle for multiple clients, serve as the primary point of contact, and manage 1-2 bookkeepers. This role requires strong technical expertise, excellent communication skills, and the ability to operate independently with high accuracy.<br><strong>Responsibilities:</strong><br><ul><li>Own and execute month-end close and financial reporting </li><li> Manage inventory accounting, including subledger to GL reconciliation, write-offs and accuracy checks </li><li> Oversee AP/AR processes, bill payments, and payroll entries </li><li> Prepare and review financial packages (P&amp;L, Balance Sheet, trend analysis) </li><li> Provide financial insights and recommendations to clients </li><li> Serve as the primary client contact (calls, presentations, ongoing communication) </li><li> Manage and mentor 1-2 bookkeepers </li><li> Handle a portfolio of 5-6 clients per pod </li></ul><br><strong>Requirements</strong><br><ul><li>5+ years of full-cycle accounting experience </li><li> 2+ years in a multi-client, outsourced, or consulting environment </li><li> Proven ability to own accounting end-to-end (Controller-level capability) </li><li> Experience managing 1-2 direct reports (bookkeepers) </li><li> Strong client-facing experience (calls, presentations, communication) </li><li> Bachelor's degree in Accounting</li><li>Expert-level proficiency in QuickBooks Online </li><li> Strong experience in e-commerce accounting </li><li> Hands-on experience with Shopify and Amazon reconciliations </li><li> Proven ability to own the full accounting cycle independently </li><li> Strong understanding of financial statements (P&amp;L, Balance Sheet) </li><li> Direct ownership of inventory accounting (not just exposure) </li><li> Excellent client communication skills (video calls, presentations) </li><li> Experience working with multiple clients simultaneously </li><li> Advanced Excel skills</li><li>Experience with NetSuite (nice to have)</li><li>Familiarity with fintech and accounting tools such as: Bill.com, Ramp, Mercury, Rho, Settle, Wayflyer, Gusto, Deel, JustWorks </li><li>Experience with inventory systems (any of): CIN7, Fishbowl, Katana, ApparelMagic </li><li>Experience with wholesale tools (SPS Commerce is a strong plus) </li></ul><br><strong>Benefits</strong><br><ul><li>Access to a <strong>$200K+ perk marketplace</strong> with discounts on 150+ global services.</li><li>Option to <strong>withdraw up to 50% of approved earnings</strong> before payday.</li></ul><br> </div>

Application Deadline: 1 October 2026Department: Revenue & Reservations Location: Egypt - Cairo<br><br>Description<br><br>Kempinski Palace Cairo<br><br>SCOPE<br>The scope of the position is to position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence. <br>The E- Commerce and Digital Marketing Manager – Lifestyle is responsible for leading the digital presence of Royal Maxim Palace Kempinski’s for Food & Beverage venues, Spa and lifestyle offerings across all relevant platforms. The role focuses on the local market visibility, social engagement, and driving guests and traffic through compelling content, targeted digital campaigns, influencer engagement and active community management — all in alignment with the Kempinski brand voice and commercial objectives.<br><br>OVERALL OBJECTIVES<br><br>The job of E-Commerce & Digital Marketing Manager is executed satisfactorily by:Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory. Report, analyze and act upon the Kempinski website statistics (using brand key performance indicators); Assist in reaching the targeted website sales and distribution goals. Ensuring consistent brand delivery through social and digital channels. Supporting the brand’s channel and distribution strategy. <br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIES: <br><br>1. Strategy & Campaign Development Develop and execute comprehensive digital marketing strategies aligned with the hotel’s overall business objectives & revenue goals. Plan a clear calendar focused on local audiences and lifestyle positioning. Conduct market research, competitor analysis, and audience segmentation to identify opportunities and optimize campaign performance. Stay up to date with the latest digital marketing trends, tools, and best practices, particularly within the hospitality sector. Partner with F&B, Spa, PR, E-Commerce and Revenue teams to shape high-impact campaigns for outlets, seasonal promotions, weekend concepts, events and offers. Analyze campaign performance and adjust based on engagement, reach and ROI. Establish and implement the hotel’s F&B annual advertising plan for digital channels. Work on the annual digital marketing strategy for the F&B, Spa and lifestyle offers. Ensure brand and marketing messages on all platforms align with hotel campaigns and corporate identity guidelines.2. Digital Advertising & Paid Campaigns (Local F&B, Spa & Lifestyle Campaigns) Plan, execute and optimize paid digital campaigns across Meta, Google and relevant local platforms. Manage budgets, bid strategies, keyword research, ad copy creation, and landing page optimization for maximum ROI. Monitor campaign performance, analyze data, and generate reports on key metrics such as to improve effectiveness. Align advertising initiatives with feeder market dynamics and commercial objectives. Check the trending social channels in our feeder markets and the know-how on conducting paid campaigns on them. For example, on Snapchat, VK, Weibo, WeChat…etc. Track and report on paid campaign results and digital ROI.3. Performance Monitoring, Analytics & Reporting:Track, analyze, and report on key digital marketing KPIs (e.g., website traffic, conversion rates, ROI, social media engagement, email performance). Provide regular insights and recommendations for optimizing campaign performance and achieving marketing objectives. Utilize various analytical tools to gain actionable insights. Prepare weekly and monthly reports tracking social growth, content engagement, and campaign ROI. Monitor competitor activity to maintain market leadership. Benchmark electronic media trends and share proactive insights with the marketing team.4. Social Media Management Own and manage the hotel’s social media channels (Instagram, Facebook, Linked In), with a priority on lifestyle storytelling and local engagement. Develop and implement the hotel's social media strategy, including content creation, scheduling, and community engagement across relevant platforms. Monitor social media channels for mentions, reviews, and trends, responding to inquiries and feedback promptly. Analyze social media performance and adapt strategies to maximize reach, engagement, and conversions. Curate visually engaging, authentic and on-trend content that reflects the mood and experience of our venues. Engage with followers, respond to DMs, comments and inquiries, and monitor sentiment and trends. Ensure consistent representation of the brand across platforms.5. Email Marketing Cooperate with the hotel E-Commerce & Digital Strategy Manager to develop and execute email marketing campaigns, including newsletters, promotional offers, and loyalty programs, using the CRM system. Collaborate with the E-Commerce & Digital Strategy Manager to manage emails lists segmentation, A/B testing, and performance tracking to optimize open rates, click-through rates, and conversions. Cooperate with the E-commerce & Digital Strategy Manager to actively develop and maintain a database of local guests and patrons through online and offline solicitation. Design and send engaging newsletters featuring offers, events, menus, and Spa treatments. Ensure all email marketing complies with corporate standards and local data privacy laws.6. Content Creation & Visual Branding Collaborate with the marketing team to create engaging and relevant digital content (e.g., blog posts, videos, infographics, virtual tours) that attracts and converts target audiences. Ensure all F&B & Lifestyle digital content is brand-consistent and optimized for various platforms. Oversee production of content (photos, videos, reels, stories, creative copy) for all F&B And Lifestyle digital campaigns. Collaborate with PR, photographers, designers and content creators to generate high-quality visuals and messaging. Maintain a curated image and video library aligned with Kempinski brand guidelines. Upload the photos & videos on Picture Park, follow up on the approval process to update other connected solutions such as Ice portal etc. to ensure that the latest approved photos & videos are updated & uploaded on relevant digital channels. Ensure professional artwork designs for digital collaterals (e-flyers, e-posters, digital menus) are reviewed and aligned with quality standards. Brainstorm and conceptualize campaign visuals and layouts to bring F&B and Spa experiences to life, including outside catering & social events.7. Influencer & Community Engagement Identify and engage with relevant local & international influencers, KOL and content creators. Plan collaborations, activations and giveaways in coordination with the PR and Marketing teams. Support community outreach and content partnerships.8. Website & Listings Management Ensure that hotel website pages, menus, promotions, and event listings are up-to-date, accurate and SEO-optimized. Cooperate with the ecommerce & Digital Strategy Manager in managing & implementing SEO strategies for F&B (on-page, off-page, technical) to improve organic search ranking and drive traffic. Liaise with e Commerce & Digital Strategy Manager on F&B content alignment on relevant platforms. Avoid duplication of images and content; ensure signature visuals are highlighted for related platforms.9. Online Reputation & Review Management Collaborate with the Director of Marketing on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Collaborate with the e-commerce manager on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Monitor F&B online reviews across platforms, while the overall online reviews management and representation of the hotel remain under the capacity of the e Commerce & Digital Strategy Manager. Highlight relevant feedback and escalate recurring guest concerns to F&B and Spa. Track online sentiment and integrate feedback into marketing insights10. Training/Education Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary. Participate in the monthly Revenue & E-Commerce corporate calls. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br>Skills, Knowledge and Expertise<br><br>NATIONALITY: Eligible for a working permit in country of hire<br><br>EDUCATION: Professional Certification (Bachelor, University Degree)<br><br>EXPERIENCE:Three (3) years in a similar position within Web & Electronic Distribution or Digital Marketing At Least 3 years of Experience in the hospitality field and at a luxurious five stars hotel. LANGUAGE:Local language – excellent oral and written skills English – excellent oral and written skills Additional language - beneficial Ability to work and communicate in a multinational environment:COMPETENCIES:Passionate about achieving web traffic and revenue goals Strong communication skills Detail-oriented and hands-on Being able to formulate a strong digital strategy and convince key stakeholders Knowledge of industry-specify measurements and best practices regarding Paid Media, SEO, Social Media, Conversion Rate Optimisation, etc. Ability to adapt to a frequently changing market environment. Be proactive and able to ‘think outside of the box’. Relevant experience in web-related work; hotel operations and revenue management experience are a plus Embraces shifts in digital/social marketing Team player with strong interpersonal skills Ability to investigate system malfunctions or user-input errors High analytical and reporting skills Demonstrates self-confidence, energy, enthusiasm and motivation Ability to analyse data, make meaningful conclusions and base sound decisions and strategies on these TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:Proven working knowledge of Microsoft Office and Google Suite Content Management System (open source) Web Analytics Tools INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:Integrity & trustworthiness People Oriented Straightforward Situational Awareness Self development Interpersonal and intercultural skills Motivational skills Planning & organizational skills Communication and listening skills Follow-up OTHER SKILLS: Depending on region and property Initiative

Company Description NEXperience is a CX innovation company that helps global brands transform how they engage with their customers through scalable, nearshore solutions in customer support, digital sales, and back-office operations. The company combines top-tier talent, advanced AI technologies, and deep industry expertise across sectors such as healthcare, technology, education, and e-commerce. NEXperience focuses on delivering cost-effective, high-quality services, with potential cost reductions of up to 40% while maintaining HIPAA and GDPR compliance. Trusted by fast-growing startups and established industry leaders, NEXperience operates 24/7 from Egypt to support business growth and customer experience excellence. Role Description The French & English Customer Support Specialist is a full-time, on-site role based in Cairo, Egypt. In this position, the specialist will handle customer inquiries and issues in both French and English via phone, email, chat, and other support channels, ensuring timely and accurate responses. Responsibilities include diagnosing and resolving basic technical or account-related problems, escalating complex cases when necessary, and maintaining detailed records of interactions in CRM or ticketing systems. The specialist will monitor customer satisfaction, follow up on open cases, and collaborate with internal teams to improve processes and the overall customer experience. This role also involves adhering to quality, security, and data protection standards while representing NEXperience’s service culture in every interaction.<br>???? We Are Hiring: French & English Customer Support Specialists! Are you fluent in French and English? Join our growing team in El Rehab City! What You Will Do:Deliver exceptional customer support in French and English across multiple channels. Assist customers with inquiries, problem resolution, and service requests efficiently. Maintain high quality standards and professional communication at all times. What We Are Looking For:Fluency in both French and English (spoken and written). Strong communication and active listening skills. Experience in customer service or BPO is a plus. Ability to work on-site in El Rehab City. What We Offer:Attractive Salary Package (Base Salary + Performance Bonuses). Dynamic and supportive work environment. Career growth and development opportunities.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul ><li >Strong personal and professional profile</li><li >Excellent presentation skills</li><li >Good English proficiency</li><li >Flexible working hours (midday, rotational shifts)</li><li >Age: 21 30</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>