وظائف كول سنتر في مصر

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Diversity and inclusion statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food and beverage</li> <li>Sales and marketing (BMSC)</li> <li>Human resources</li> <li>Safety and security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates the executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Equal opportunity employer statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>About St. Regis Hotels & Resorts</h4> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience&nbsp;<br>• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES&nbsp;<br>Managing Discipline Work, Projects, and Policies&nbsp;<br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements, and follows up on audits for all areas of property operations.<br>• Complies with Federal and State laws applying to operations procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances ledgers.<br>Supporting Property Operations<br>• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Evaluates if discipline teams are meeting service needs and provides feedback to teams.<br>• Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.<br>• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.<br>• Reviews reports and financial statements to determine operations performance against budget.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br>• Provides excellent customer service by being readily available/approachable for all customers and guests.<br>• Takes proactive approaches when dealing with customers and guest concerns.<br>• Extends professionalism and courtesy to customers and guests at all times.<br>• Responds timely to customer service department request.<br>• Ensures all team members meet or exceed all hospitality requirements.<br>Supporting Profitability<br>• Supports annual quality audits.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Supporting Safety Standards and Work Procedures<br>• Implements property emergency plan.<br>• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.<br>• Implements and sustains property accident prevention programs.<br>• Follows property-specific recovery plans.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time and possesses organizational skills.<br>• Presents ideas, expectations and information in a concise, organized manner.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes calls if necessary.<br>Leadership Development<br>• Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.<br>• Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.<br>Education for Employment (EFE)<br>• The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.<br>• This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.<br>General Training<br>• Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 – 3 weeks in each discipline. The six disciplines are:<br>• Rooms Operations<br>• Food &amp; Beverage<br>• Sales &amp; Marketing (BMSC)<br>• Human Resources<br>• Safety &amp; Security (Loss Prevention)<br>• Finance<br>The Specialization Course&nbsp;<br>• Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.<br>• The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.<br>• Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.<br>• Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience&nbsp;<br>• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES&nbsp;<br>Managing Discipline Work, Projects, and Policies&nbsp;<br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements, and follows up on audits for all areas of property operations.<br>• Complies with Federal and State laws applying to operations procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances ledgers.<br>Supporting Property Operations<br>• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Evaluates if discipline teams are meeting service needs and provides feedback to teams.<br>• Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.<br>• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.<br>• Reviews reports and financial statements to determine operations performance against budget.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br>• Provides excellent customer service by being readily available/approachable for all customers and guests.<br>• Takes proactive approaches when dealing with customers and guest concerns.<br>• Extends professionalism and courtesy to customers and guests at all times.<br>• Responds timely to customer service department request.<br>• Ensures all team members meet or exceed all hospitality requirements.<br>Supporting Profitability<br>• Supports annual quality audits.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Supporting Safety Standards and Work Procedures<br>• Implements property emergency plan.<br>• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.<br>• Implements and sustains property accident prevention programs.<br>• Follows property-specific recovery plans.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time and possesses organizational skills.<br>• Presents ideas, expectations and information in a concise, organized manner.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes calls if necessary.<br>Leadership Development<br>• Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.<br>• Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.<br>Education for Employment (EFE)<br>• The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.<br>• This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.<br>General Training<br>• Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 – 3 weeks in each discipline. The six disciplines are:<br>• Rooms Operations<br>• Food &amp; Beverage<br>• Sales &amp; Marketing (BMSC)<br>• Human Resources<br>• Safety &amp; Security (Loss Prevention)<br>• Finance<br>The Specialization Course&nbsp;<br>• Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.<br>• The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.<br>• Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.<br>• Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client s time zone. Our client is a content-driven organization that leverages podcasting, digital media, and audience engagement to build authority, educate listeners, and grow its brand presence. As podcast content continues to play a critical role in the organization's marketing and thought leadership efforts, they are seeking a Podcast Production Coordinator to manage the entire podcast production lifecycle from guest outreach and episode planning through editing, publishing, and performance reporting. This role combines podcast operations, content production, audio/video editing, guest management, and audience growth support. Role Overview The Podcast Production Coordinator will be responsible for owning the end-to-end podcast production process, including pre-production planning, guest coordination, recording support, post-production editing, content distribution, and analytics reporting. The Podcast Production Coordinator will work closely with leadership, guests, designers, and content stakeholders to ensure every episode is professionally produced, delivered on schedule, and optimized for audience engagement. This role is ideal for a highly organized production professional who enjoys operating independently while balancing content strategy, technical production, and project management responsibilities. Location Fully Remote | 9:00 AM - 5:00 PM CST Key Responsibilities Pre-Production &amp; Episode Planning Participate in episode planning and kickoff meetings. Research guest backgrounds, industries, and recent work. Develop episode titles and editorial angles. Conduct pre-interview preparation calls with guests. Maintain and update AI prompt templates used within production workflows. Pitch episode concepts and guest recommendations. Send guest confirmation emails and preparation materials before recordings. Guest Management &amp; Communications Manage guest outreach and booking communications. Vet guest inquiries against show requirements and audience fit. Coordinate scheduling logistics and recording preparation. Notify guests and stakeholder contacts regarding recording schedules. Maintain professional communication throughout the guest experience. Send post-recording follow-up communications and gifts. Recording &amp; Production Support Welcome guests and prepare them for recording sessions. Conduct audio and video quality checks before recording. Support recording sessions through note-taking and production assistance. Manage screen sharing and recording logistics. Capture real-time show notes and production details. Troubleshoot technical issues during live recording sessions. Audio &amp; Video Post-Production Download, organize, and label raw recording files. Perform audio cleanup, repair, and enhancement. Mix and master podcast audio for distribution. Edit full-length podcast episodes. Record and integrate episode introductions. Export final episodes in required formats. Maintain production quality standards across all content. Social Media &amp; Content Repurposing Identify highlight-worthy moments from podcast episodes. Create short-form video clips optimized for social media platforms. Edit content for audience engagement and platform-specific requirements. Source supporting visuals, b-roll, images, and media assets. Add captions and accessibility enhancements to content. Coordinate creative asset development with design resources. Distribution &amp; Content Publishing Schedule and publish podcast episodes across distribution platforms. Manage podcast publishing calendars and content schedules. Build and maintain episode landing pages. Draft and schedule promotional social media content. Support ongoing content distribution initiatives. Ensure timely delivery of podcast content across channels. Reporting &amp; Analytics Track downloads, audience engagement, and content performance. Compile recurring analytics and performance reports. Monitor audience growth trends and engagement metrics. Support content strategy through performance insights. Participate in content review and performance discussions. Project &amp; Workflow Management Track episode progress, deliverables, and deadlines. Maintain workflow visibility across multiple episodes. Manage tasks and production schedules within project management systems. Coordinate stakeholders involved in the production process. Ensure production timelines remain on track. Qualifications Experience Proven experience in podcast production, podcast operations, audio production, video production, or a closely related content production role. Experience managing podcast production workflows from planning through distribution. Experience editing audio and video content. Experience supporting guest communications and scheduling. Experience publishing content across podcast and video platforms. Experience creating social media clips and content repurposing assets. Experience managing multiple content projects simultaneously. Experience tracking analytics and performance metrics. Qualifications Skills Proficiency with Riverside . Proficiency with Adobe Podcast or iZotope RX . Proficiency with Adobe Premiere . Proficiency with Opus Clip . Experience with Megaphone preferred. Experience with YouTube publishing and content management. Familiarity with ClickUp . Familiarity with Descript . Familiarity with Claude . Familiarity with Gemini . Strong audio editing and production skills. Strong video editing and content repurposing skills. Strong editorial judgment and content selection abilities. Strong organizational and project management skills. Strong guest communication and stakeholder management abilities. Ability to manage multiple episodes simultaneously. Ability to work independently with minimal oversight. Strong attention to detail and follow-through. What Success Looks Like Podcast episodes are consistently produced and delivered on schedule. Guest communications remain professional and highly organized. Audio and video content meet quality standards. Social media clips and repurposed content drive audience engagement. Podcast distribution and publishing workflows operate efficiently. Analytics reporting provides meaningful visibility into content performance. Multiple episodes are managed simultaneously without sacrificing quality or deadlines. Opportunity This is an opportunity to take ownership of a complete podcast&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Proven experience in podcast production, podcast operations, audio production, video production, or a closely related content production role. Experience managing podcast production workflows from planning through distribution. Experience editing audio and video content. Experience supporting guest communications and scheduling. Experience publishing content across podcast and video platforms. Experience creating social media clips and content repurposing assets. Experience managing multiple content projects simultaneously. Experience tracking analytics and performance metrics. Proficiency with Riverside . Proficiency with Adobe Podcast or iZotope RX . Proficiency with Adobe Premiere . Proficiency with Opus Clip . Experience with Megaphone preferred. Experience with YouTube publishing and content management. Familiarity with ClickUp . Familiarity with Descript . Familiarity with Claude . Familiarity with Gemini . Strong audio editing and production skills. Strong video editing and content repurposing skills. Strong editorial judgment and content selection abilities. Strong organizational and project management skills. Strong guest communication and stakeholder management abilities. Ability to manage multiple episodes simultaneously. Ability to work independently with minimal oversight. Strong attention to detail and follow-through.</p><p></p></section>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>As the IKEA Food Manager Assistant, you are responsible for overseeing the IKEA Restaurant & Café, SFM & Bistro, and co-workers restaurant as individual profit centers, driving profitability while ensuring customer satisfaction. Key elements of success in this role include managing food service operations, attaining financial goals, and enhancing the overall IKEA store experience through food offerings that reflect Swedish culture.</p> <p>You will work closely with the store manager to achieve set budget goals and customer satisfaction targets. Your role extends to ensuring the health and safety of visitors and co-workers while maintaining compliance with local regulations. Fostering a strong team and developing future leaders within the department are crucial responsibilities. Moreover, sustainability remains at the forefront, demanding collaboration with stakeholders to integrate it across all food-related functions.</p> <h4>What you will do</h4> <p><strong>Food Management</strong></p> <ul> <li>Contribute actively to the development and implementation of a clear IKEA Food action plan using the store business plan and country business plan.</li> <li>Ensure high-volume dishes are served that suit the taste of the local market.</li> <li>Secure an irresistible food offer by providing an appealing range presentation.</li> <li>Ensure the top-selling products are available and clearly communicated and displayed at all times.</li> <li>Maximize sales through commercial and operational excellence by utilizing commercial opportunities and appropriate tools.</li> <li>Ensure that the IKEA co-worker restaurant offers a range of nourishing meals in a pleasant environment.</li> <li>Facilitate integration and implementation of sustainability by supporting functions with the right information and best practice solutions.</li> </ul> <p><strong>Financial Management</strong></p> <ul> <li>Accountable for the profit and loss of the IKEA Restaurant & Café, SFM & Bistro and co-workers restaurant.</li> <li>Achieve budget goals set by the store manager.</li> <li>Ensure IKEA Food financial results according to unit, national and global frames.</li> <li>Explore and follow-up sustainability performance based on business plans and tools.</li> <li>Document and evaluate initiatives and activities to promote continuous improvement.</li> <li>Ensure compliance with global and national standards to secure a safe environment for customers and co-workers.</li> </ul> <p><strong>Customer Experience</strong></p> <ul> <li>Ensure customer satisfaction goals are met as measured by IKEA Brand Capital and CSI.</li> <li>Enhance the Swedish profile and style in the customer area to meet the diverse needs of visitors.</li> <li>Act on insights from the local market potential to attract visitors.</li> <li>Strengthen the IKEA brand by safeguarding a high-quality, safe, and inspirational customer experience.</li> <li>Act as a member of the Commercial Management Team and proactively contribute to the store's business plan, commercial plan, and commercial calendar process.</li> </ul> <p><strong>Leadership and Development</strong></p> <ul> <li>Lead and coach the store to optimize and develop the IKEA Retail Food business.</li> <li>Recruit the team based on IKEA values and ensure training.</li> <li>Empower, support, and coach co-workers to perform better and grow.</li> <li>Develop successors to meet the succession needs of the IKEA store.</li> <li>Create an environment where the IKEA culture is a strong and living reality, valuing diversity.</li> <li>Ensure simple and straightforward internal communication and information flow.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Leadership and team management skills.</li> <li>Strong commercial and sales acumen.</li> <li>Excellent communication and interpersonal skills.</li> <li>Knowledge of sustainability practices in the food industry.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Higher education required.</li> <li>5 to 7 years of experience in a vibrant food retail environment with a proven track record of managing and developing a team.</li> <li>Advanced knowledge of food production and safety standards.</li> <li>Capability to understand KPIs and drive departmental actions to affect results.</li> <li>Demonstrated proficiency in English and strong communication skills.</li> <li>Proficient in MS Office and computer usage.</li> <li>Strong sales orientation and passion for food and people.</li> <li>Proven leadership abilities with the capacity to motivate a diverse team.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Position:</strong></p><br><p><span>The&nbsp;<strong>WGSS Project Coordinator&nbsp;</strong>will oversee the day-to-day implementation of Women and Girls Safe Spaces (WGSS) in a supervisory and coordinating role. The WGSS Project Coordinator ensures that WGSS are operated in line with survivor-centred approach and humanitarian principles, safeguarding accountability to affected populations.&nbsp;</span></p><br><p><span>Under the supervision of the Humanitarian Analyst and aligned with the UNFPA Egypt Country Programme,&nbsp;<strong>the Project Coordinator </strong>will lead coordination efforts, oversee field staff management, report on progress and outcomes, and support planning and monitoring WGSS activities. In executing these duties,&nbsp;<strong>the Project Coordinator </strong>will collaborate closely with the Ministry of Youth and Sports.&nbsp;</span></p><br><p><br><strong>How you can make a difference:</strong></p><br><p>UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.</p><br><p>In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.</p><br><p>UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results</p><br><p><strong>You would be responsible for:</strong></p><br><p><span><strong>Operational Support</strong></span></p><br><ul> <li><span>Manage day-to-day WGSS operations, providing administrative and operational support to field teams to ensure effective implementation in line with Annual Work Plan priorities, while monitoring compliance with UNFPA programming standards to support quality service delivery throughout the project cycle.</span></li> <li><span>Provide administrative support for the Ministry of Youth and Sports including timely submission of monthly allowances, field visit clearance requests, and managing daily operational communications and announcements to the field team.&nbsp;</span></li> <li><span>Support the development of transition planning for WGSS operations by identifying potential partnership with community-based organizations, and analyzing service provision challenges and opportunities.&nbsp;</span></li></ul><p><span><strong>Monitoring and Reporting&nbsp;</strong></span></p><br><ul> <li><span>Manage overall monitoring and reporting cycle, including collecting, compiling, and validating data from WGSS activities, ensuring timely submission of reports (including but not limited to Quarterly Progress Report and Monthly Refugee Response Plan Report).&nbsp;</span></li> <li><span>Track implementation progress against an Annual Work Plan and coordinate across teams to ensure activities are aligned with program objectives and timelines.&nbsp;</span></li> <li><span>Strengthen data collection and reporting processes within WGSS, ensuring strict compliance with SOPs and ethical data management standards such as GBV Information Management System (GBVIMS).&nbsp;</span></li></ul><p><span><strong>Project Quality Assurance&nbsp;</strong></span></p><br><ul> <li><span>Ensure all WGSS activities and services strictly adhere to UNFPA programming standards, global gender-based violence (GBV) guiding principles (GBViE minimum standards, GBVIMS, inter-agency GBV Case Management guidelines, among others), and standard operating procedures (SOPs) to ensure safe and survivor-centered service delivery.&nbsp;</span></li> <li><span>Implement quality checklists, field monitoring tools, and beneficiary complaint and feedback mechanisms to systematically assess service delivery and promptly address operational gaps or technical challenges.&nbsp;</span></li> <li><span>Collaborate with UNFPA and the Ministry of Youth and Sports to address operational bottlenecks and support the execution of corrective measures at the field level.</span></li></ul><p><span><strong>Team Management&nbsp;</strong></span></p><br><ul> <li><span>Provide day-to-day supervision, guidance, and operational support to the WGSS field team, fostering a collaborative and respectful environment.&nbsp;</span></li> <li><span>Monitor staff performance, conduct regular team briefings, and identify capacity-building needs to enhance the team’s technical skills.&nbsp;</span></li> <li><span>Manage staff schedules and task allocations in close coordination with team leaders, while actively promoting wellness initiatives to mitigate burnout within high-pressure field environments.&nbsp;</span></li></ul><p><span><strong>Communication and Advocacy&nbsp;</strong></span></p><br><ul> <li><span>Support communication efforts to increase visibility of WGSS activities including success story submissions.&nbsp;&nbsp;</span></li> <li><span>Contribute to interagency meetings by collecting field-level insights in coordination with implementing partners.&nbsp;</span></li> <li><span>Conduct regular service mapping exercises to ensure internal and inter-agency referral systems are well functioning and effective and improve coordination between service providers.&nbsp;</span></li></ul><p><br><span><strong><u>Expected travel</u></strong></span></p><br><p><span>The WGSS Project Manager will be based in UNFPA Egypt Country Office, with a requirement to travel to project sites within Greater Cairo for more than 90% of the time. The role also requires remote oversight for the North Coast and Aswan locations.&nbsp;</span></p><br><p><strong>Qualifications and Experience:&nbsp;</strong></p><br><p><strong>Education:&nbsp;&nbsp;</strong></p><br><ul> <li><span>Advanced degree in a field of study relevant to UNFPA’s mandate and job scope, such as project management, public administration, humanitarian action, political science, public health, gender studies, law or other related fields.&nbsp;</span></li></ul><p><strong>Knowledge and Experience:&nbsp;</strong></p><br><ul> <li><span>At least three years professional experience in the field of refugee protection with a focus on GBV and reproductive health and with experience in programme / project management required.&nbsp;</span></li> <li><span>Practical experience in design, implementing, monitoring and evaluation of humanitarian and/or development projects required.&nbsp;</span></li> <li><span>Experience of working with government partners in areas related to advocacy and partnership is highly desirable.&nbsp;</span></li> <li><span>Field experience addressing GBV prevention and response and reproductive health in emergency context is a strong asset.&nbsp;</span></li> <li><span>Knowledge on refugee protection and humanitarian action is required.&nbsp;</span></li> <li><span>Knowledge on “Do No Harm” and safeguarding principles including PSEA.&nbsp;</span></li> <li><span>Strong commitment to the mandate of the UN and UNFPA required.</span></li> <li><span>Knowledge and understanding of gender and cultural sensitivity and “do no harm” approach is required.&nbsp;</span></li></ul><p><strong>Languages:&nbsp;</strong></p><br><ul> <li><span>Fluency in oral and written English and Arabic is essential, with ability to write clearly and concisely and to compose correspondence and documents in both languages.&nbsp;</span></li></ul><p><br><strong>Required Competencies:&nbsp;</strong></p><br><p><strong>Values:</strong></p><br><ul> <li>Exemplifying integrity,&nbsp;</li> <li>Demonstrating commitment to UNFPA and the UN system,&nbsp;</li> <li>Embracing cultural diversity,&nbsp;</li> <li>Embracing change</li></ul><p><br><strong>Core Competencies:&nbsp;</strong></p><br><ul> <li>Achieving results,</li> <li>Being accountable,</li> <li>Developing and applying professional expertise/business acumen,</li> <li>Thinking analytically and strategically,</li> <li>Working in teams/managing ourselves and our relationships,</li></ul><p><br><strong>Functional Competencies:</strong></p><br><ul> <li><span>Delivering results-based programmes</span></li> <li><span>Leveraging the resources of national governments and partners/ building strategic alliances and partnerships</span></li> <li><span>Internal and external communication and advocacy for results mobilisation</span></li></ul><p><strong>Compensation and Benefits:</strong></p><br><p>This consultancy offers an attractive remuneration package including a competitive net salary .</p><br><p><br><strong>UNFPA Work Environment:</strong></p><br><p>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click&nbsp;here&nbsp;to learn more.</p><br><p><br><strong>Disclaimer:</strong></p><br><p>Selection and appointment may be subject to background and reference checks, medical clearance, and other administrative requirements.&nbsp;</p><br><p>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.&nbsp;</p><br><br> </div>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <br> <h4>Core work activities</h4> <br> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <br> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <br> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <br> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <br> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <br> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates the executives, peers and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <br> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <br> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <br> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <br> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <br> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Why join us?</span></strong></span></p><br><br><p><span>Some careers have more impact than others.</span></p><br><br><p><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></p><br><br><br><p><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, ultimately and helping people to fulfil their hopes and realise their ambitions.</span></p><br><br><br><p><span><strong><span>The Opportunity: </span></strong></span></p><br><br><ul><li><span>The role operates within RBWM Contact Centre and interacts with HSBC local and international customers, the post holder must have the ability to deal with different process, different countries, where applicable, and different customer attitudes and requests daily.</span></li><li><span>We are seeking high caliber experienced digital sales agents to drive, convert and manage a seamless and efficient account opening experience for premium and high net worth customers. </span></li><li><span>This role ensures a seamless, high-touch experience from digital application to account onboarding and funding for Premier customers. Role holders are also responsible for ensuring the new to bank account applications are accurately processed, compliant with regulatory requirements and aligned to the bank’s service excellence standards. The role serves as a critical link between customer, sales, compliance and operations team to enable timely onboarding and driving funding of premium clients. </span></li></ul><br><p><span><strong><span>What you’ll do:</span></strong></span></p><br><br><br><ul><li><span>Drive, convert and manage a seamless and efficient account opening experience for premium and high net worth customers.</span></li><li><span>Complete account opening applications from new to bank customers, specifically Premier clients – review applications, working on completing pending steps / queue clearances on applications, calling and engaging customers to provide required documents, making sure all provided documents are complying with bank procedures, following up with all connected departments until account is successfully account on system.</span></li></ul><br><ul><li><span>Key responsibilities include but not limited to: </span></li></ul><br><ol><li><span><strong>Lead Management &amp; Conversion</strong></span></li></ol><p><span>Contact and qualify digital leads promptly to understand customer needs, explain HSBC’s account proposition offerings, confirm eligibility, and drive new to bank Premier account opening.</span></p><br><br><br><p><span>Guide customers through the digital account opening journey, ensuring all documentation and KYC requirements are met. Address customer queries related to Digital onboarding, account features and funding requirements. Proactively follow up on leads to minimize drop-offs, drive account opening and funding completion.</span></p><br><br><br><ol><li><span><strong>Application processing and verification</strong>: </span></li></ol><p><span>Work on completing account opening applications and documentation (KYC, FATCA, CRS, CDD, etc) for completeness and accuracy. Conduct preliminary checks in line with internal compliance and risk policies. </span></p><br><br><br><ol><li><span><strong>Customer experience and relationship support </strong></span></li></ol><p><span>Reach out to customers in line with contact strategy to request for required documents. Provide proactive updates to customers and internal teams regarding application status. Handle queries and concerns professionally ensuring timely resolution. Uphold HSBC’s premium service standards in all interactions and deliver a premium onboarding experience that reflects the high-net-worth customers’ expectations. </span></p><br><br><br><ol><li><span><strong>Compliance and risk management </strong></span></li></ol><p><span>Adhere strictly to regulatory requirements (KYC, sanctions screening etc.) and internal policies. Escalate any suspicious activities promptly to compliance.</span></p><br><br><br><ol><li><span><strong>Collaboration and process improvement</strong></span></li></ol><p><span>Suggest process enhancements to improve turnaround time and customer satisfaction. Work closely with all concerned teams and stakeholders to resolve bottlenecks. Participate in training and quality improvement initiatives to stay updated on product and policy changes.</span></p><br><br><br><p><span>Overview</span><strong><span>: </span></strong></p><br><br><ul><li><span>Receive digital leads of prospects’ interests for Premier account opening, drive funding, support other product cross-sell efforts.</span></li><li><span>Discuss account proposition offerings, key USPs and ensure customer meets eligibility and is aware of service charges etc. </span></li><li><span>Support premium customers on completing the account opening journey</span></li><li><span>Follow up on incomplete required documents triggered by system </span></li><li><span>Validate documents submitted and provided by customer to insure complying with bank standards and policy </span></li><li><span>Provide customer answers required by risk teams (blacklist and sanctions teams) CDD / EDD for new customer profile </span></li><li><span>Following up with unreachable customers through (Calls – Emails – SMSs)</span></li><li><span>Approaching customers who are eligible for higher proposition for upgrades requests </span></li><li><span>Ensure warm handover of newly boarded customers to relationship managers or portfolio management</span></li><li><span>Updating SFE with all journey stages </span></li><li><span>Daily MIs sales reporting</span></li></ul><br><p><span><strong><span>Key Performance Indicators</span></strong></span></p><br><br><ul><li><span>Premier account opening sales</span></li><li><span>Account funding for Premier customers, in line with Bank requirements and eligibility</span></li><li><span>Application accuracy rate (error free submissions) </span></li><li><span>Turnaround time</span></li><li><span>Drive other product cross-sells</span></li><li><span>Compliance adherence </span></li></ul><br><p><span><strong><span>Impact on the Business</span></strong></span></p><br><br><p><span><strong><span>Drive Commercial outcomes Customers / Stakeholders</span></strong></span></p><br><br><ul><li><span>Provide excellent customer service to new to bank Premier customers by keeping up to date on training and internal communications</span></li><li><span>Generate customer loyalty through strong knowledge of key products and services</span></li><li><span>Owns and resolves issues and understands how and when to escalate</span></li></ul><br><p><span><strong><span>Leadership &amp; Teamwork</span></strong></span></p><br><br><ul><li><span>Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</span></li><li><span>Values diversity amongst team</span></li></ul><p><span><strong><span>Management of Risk</span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.&nbsp;</span></p><br><br><p><span><strong><span>What you will need to succeed in the role: </span></strong></span></p><br><br><ul><li><span>Proven success in converting digital leads into sales and driving funding, management of high net worth customers. High degree of professionalism and confidence in closing deals with premium customers</span></li><li><span>Consultative and advisory selling experience to customize and pitch the right offerings based on customer needs to drive Premier sales and funding. Skilled in uncovering customer goals (wealth, growth, international banking lifestyle needs etc)</span></li><li><span>Fundamental wealth and deposit product knowledge</span></li><li><span>Must be proficient in language(s) required by the process – English and Arabic</span></li><li><span>Excellent communication skills – professional and effective business writing skills, emotional intelligence to read and adapt communication styles</span></li><li><span>Sales motivated and has skillset for persuasive selling</span></li><li><span>Strong knowledge of bank procedures regarding risk and compliance – KYC, CDD, Sanctions, BMLCM</span></li><li><span>Takes pride in delivering what is promised in line with the customer and service expectations. Sales and service motivated. Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order</span></li><li><span>Able to manage leads in pipeline, in line with contact and follow-up strategy.</span></li><li><span>Ability to work in a high-volume, fast paced environment is required. </span></li><li><span>Efficient in handling high volume of applications while meeting turnaround SLAs, able to prioritize cases.</span></li><li><span>Attention to detail </span></li><li><span>Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</span></li><li><span>Proficiency with personal computers and basic software packages and specialized applications</span></li><li><span>Open to working flexible shifting schedules</span></li></ul><p><span><strong><span>What additional skills will be good to have?</span></strong></span></p><br><br><p><span>Displays patience and empathy, customer centric. Excel skillset.</span></p><br><br><p><span><strong><span>You’ll achieve more at HSBC </span></strong></span></p><br><br><p><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” </span></p><br><br><br><p><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. </span></p><br><br><br><p><span><strong><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></strong></span></p><br><br><br> </div>

<p><h4>Overview of the role</h4> <p>As the IKEA Food Manager Assistant, you are responsible for overseeing the IKEA Restaurant & Café, SFM & Bistro, and co-workers restaurant as individual profit centers, driving profitability while ensuring customer satisfaction. Key elements of success in this role include managing food service operations, attaining financial goals, and enhancing the overall IKEA store experience through food offerings that reflect Swedish culture.</p> <p>You will work closely with the store manager to achieve set budget goals and customer satisfaction targets. Your role extends to ensuring the health and safety of visitors and co-workers while maintaining compliance with local regulations. Fostering a strong team and developing future leaders within the department are crucial responsibilities. Moreover, sustainability remains at the forefront, demanding collaboration with stakeholders to integrate it across all food-related functions.</p> <h4>What you will do</h4> <strong>Food management</strong><br> <ul> <li>Contribute actively to the development and implementation of a clear IKEA Food action plan using the store business plan and country business plan.</li> <li>Ensure high-volume dishes are served that suit the taste of the local market.</li> <li>Secure an irresistible food offer by providing an appealing range presentation.</li> <li>Ensure the top-selling products are available and clearly communicated and displayed at all times.</li> <li>Maximize sales through commercial and operational excellence by utilizing commercial opportunities and appropriate tools.</li> <li>Ensure that the IKEA co-worker restaurant offers a range of nourishing meals in a pleasant environment.</li> <li>Facilitate integration and implementation of sustainability by supporting functions with the right information and best practice solutions.</li> </ul> <strong>Financial management</strong><br> <ul> <li>Accountable for the profit and loss of the IKEA Restaurant & Café, SFM & Bistro and co-workers restaurant.</li> <li>Achieve budget goals set by the store manager.</li> <li>Ensure IKEA Food financial results according to unit, national and global frames.</li> <li>Explore and follow-up sustainability performance based on business plans and tools.</li> <li>Document and evaluate initiatives and activities to promote continuous improvement.</li> <li>Ensure compliance with global and national standards to secure a safe environment for customers and co-workers.</li> </ul> <strong>Customer experience</strong><br> <ul> <li>Ensure customer satisfaction goals are met as measured by IKEA Brand Capital and CSI.</li> <li>Enhance the Swedish profile and style in the customer area to meet the diverse needs of visitors.</li> <li>Act on insights from the local market potential to attract visitors.</li> <li>Strengthen the IKEA brand by safeguarding a high-quality, safe, and inspirational customer experience.</li> <li>Act as a member of the Commercial Management Team and proactively contribute to the store's business plan, commercial plan, and commercial calendar process.</li> </ul> <strong>Leadership and development</strong><br> <ul> <li>Lead and coach the store to optimize and develop the IKEA Retail Food business.</li> <li>Recruit the team based on IKEA values and ensure training.</li> <li>Empower, support, and coach co-workers to perform better and grow.</li> <li>Develop successors to meet the succession needs of the IKEA store.</li> <li>Create an environment where the IKEA culture is a strong and living reality, valuing diversity.</li> <li>Ensure simple and straightforward internal communication and information flow.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Leadership and team management skills.</li> <li>Strong commercial and sales acumen.</li> <li>Excellent communication and interpersonal skills.</li> <li>Knowledge of sustainability practices in the food industry.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Higher education required.</li> <li>5 to 7 years of experience in a vibrant food retail environment with a proven track record of managing and developing a team.</li> <li>Advanced knowledge of food production and safety standards.</li> <li>Capability to understand KPIs and drive departmental actions to affect results.</li> <li>Demonstrated proficiency in English and strong communication skills.</li> <li>Proficient in MS Office and computer usage.</li> <li>Strong sales orientation and passion for food and people.</li> <li>Proven leadership abilities with the capacity to motivate a diverse team.</li> </ul> <h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.</p> <p>Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region.</p> <p>From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <p>UNDP’s decades-long partnership with Egypt has fostered a diverse portfolio of support across the economic, social, and environmental sectors. The current strategy builds on this strong foundation, aligning with Egypt Vision 2030 to advance a green, inclusive, and resilient development pathway driven by innovation and collaboration.&nbsp;&nbsp;</p><br> <p>As a strategic partner, UNDP Egypt plays a central role in accelerating progress toward the SDGs, with three pillars of support: Inclusive Growth and Digital Transformation, Governance, Social Inclusion, and Gender; and Climate and Nature. Drawing on global expertise and grounded in local experience, the Country Office works closely with partners on policy advisory and programmatic support, and bringing stakeholders together across the spectrum including government, private sector, academia and CSOs to address complex challenges and take advantage of opportunities.&nbsp;</p><br> <p>To remain agile within a rapidly changing development landscape, UNDP Egypt is implementing an organizational change process that aims to transition to a structure and financially viable business model that is more effectively and efficiently able to deliver on evolving national priorities.&nbsp;&nbsp;</p><br> <p>It is guided by four core principles:&nbsp;</p><br> <ul> <li>Retaining key capacities while investing in new expertise&nbsp;</li> <li>Strengthening and integrating quality assurance and programme finance&nbsp;</li> <li>Standardization and optimization across the teams / functions&nbsp;</li> <li>Financial sustainability of core structure - with flexibility for expansion / contraction&nbsp;</li> </ul> <p><b>Position Purpose</b></p><br> <p>Under the guidance and direct supervision of UNDP Resident Representative (RR) in Egypt, the Executive Associate ensures effective and efficient functioning of the Resident Representative’s office, management of information flow and follow-up on deadlines and commitments made, maintenance of protocol procedures and full confidentiality in all aspects of assignments.</p><br> <p>When needed, the Executive Associate also coordinates the secretarial and clerical staff of the office. The Executive Associate works in close collaboration and on a daily basis with UNDP Programme, and Operations teams, UN Agencies, International Organizations, Egyptian institutions to ensure efficient flow of information, actions on instructions and agendas.</p><br> <p><b>Duties and Responsibilities</b></p><br> <p><b>1.Ensures</b> <b>effective and efficient functioning of the Resident Representative’s office&nbsp;focusing on achievement of the following results:</b></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;Maintenance of the Resident Representative’s calendar, contacts with high-ranking officials and visitors, arrangement of appointments and meetings<br> •&nbsp;&nbsp;&nbsp;&nbsp;Management and facilitation of RR missions and representation schedule. Accompany RR in events and missions and ensure smooth logistics and protocol.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Support and facilitation for organization of meetings and events, both internal and external as needed (such as Board meetings, committees, team meetings, etc.)<br> •&nbsp;&nbsp;&nbsp;&nbsp;Follow up on external deadlines, commitments made, ensuring actions and decisions are anticipated with adapted prioritization and sufficient preparation and information.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Building and maintaining a network of contacts with counterparts at Ministries, Embassies, international organizations and UN agencies, and facilitation of work with them.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Assembling high-quality briefing material for RR and visitors for appointments, meetings, and missions.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Interpretation between Arabic and English when required taking notes and preparing minutes of meetings<br> •&nbsp;&nbsp;&nbsp;&nbsp;Maintenance of rosters of high-level partners and contact lists.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Preparation of correspondence, directives, comments on behalf of RR for signature and follow-up when required.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Use of automated office management system for effective functioning of the RR Office.<br> &nbsp;</p><br> <p><b>2. Ensures provision of effective communications and administrative support to the office</b> <b>focusing on achievement of the following results:</b></p><br> <ul> <li>Coordination of the information flow in the office and dissemination of corporate and interoffice communication to staff as required.</li> <li>Facilitation of information sharing with and between Programme and Operations Teams.</li> <li>Follow up on internal deadlines, commitments made, actions taken and coordination of collection and submission of the reports to the Resident Representative.</li> <li>Screening and dispatching of all calls and correspondences incoming to the Resident Representative office and provide informal translations of short texts when needed.</li> <li>Maintenance of electronic and hardcopy filing system, ensuring safekeeping of confidential material.</li> <li>Presentation of proposals to eliminate communication bottlenecks in the office and streamline office procedures between the Resident Representative’s office and UNDP country office units.&nbsp;</li> <li>Support to organization of advocacy and other CO events, as required</li> </ul> <p><b>3. Ensures facilitation of knowledge building and management</b> <b>focusing on achievement of the following results:</b></p><br> <ul> <li>Sound contributions to knowledge networks and communities of practice.</li> <li>Support to maintenance of Teams’ status reports, best practices, lessons learned, publishing on Programme intranet and other media sites.&nbsp;</li> <li>Organizations of specialized trainings for administration and protocol issues.</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the office and the organisation.<br> &nbsp;</p><br> <p>Supervisory/Managerial Responsibilities: Executive Assistant – G5<br> &nbsp;</p><br> <p><b>Competencies</b></p><br> <i><b>Core :&nbsp;</b></i> <br> <p><b>Achieve Results:</b></p><br> LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work <br> <p><b>Think Innovatively:</b></p><br> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <p><b>Learn Continuously</b></p><br> LEVEL 2: Go outside comfort zone, learn from others and support their learning <br> <p><b>Adapt with Agility &nbsp;</b></p><br> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <b>Act with Determination&nbsp;</b> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <p><b>Engage and Partner</b></p><br> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <p><b>Enable Diversity and Inclusion</b></p><br> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making&nbsp; <br> <p><i><b>Cross-Functional &amp; Technical competencies:&nbsp;</b></i></p><br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <i><b>Business Direction &amp; Strategy</b></i> <i><b>Business Acumen</b></i> <ul> <li>Ability to understand and deal with a business situation in a manner that is likely to lead to a good outcome.&nbsp;</li> <li>Knowledge and understanding of the operational frameworks in the organization and ability to make good judgments and quick decisions within such frameworks. Knowledge and understanding of the operational frameworks in the organization</li> </ul> <br> <p><i><b>Business&nbsp;</b></i></p><br> <p><i><b>Management&nbsp;</b></i></p><br> <i><b>Communication&nbsp;</b></i> <ul> <li>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels.</li> </ul> <br> <p><i><b>Business&nbsp;</b></i></p><br> <p><i><b>Development&nbsp;</b></i></p><br> <i><b>Knowledge Generation&nbsp;</b></i> <ul> <li>Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.</li> </ul> <br> <i><b>Digital&nbsp;</b></i> <i><b>Data Literacy</b></i> <ul> <li>Understand the potential as well as the limitations of using data driven innovation.</li> <li>Ability to use a mix of data sources (quantitative, qualitative or real- time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration.&nbsp;</li> </ul> <br> <i><b>Digital&nbsp;</b></i> <i><b>Data Privacy &amp;&nbsp; Digital Ethics</b></i> <ul> <li>Knowledge of ethical usage of digital technology (e.g. AI, robotics, automation) and data. Ability to assess ethical implications when using, combining or sharing data, when building or implementing AI systems, and when advising on robotisation and automation etc.</li> <li>Ability to design privacy protocols to ensure data is protected and used for legitimate purposes without unnecessary privacy risks.&nbsp;</li> </ul> <br> <i><b>Ethics</b></i> <i><b>UN Policy Knowledge-Ethics</b></i> <ul> <li>Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity.</li> </ul> <br> <i><b>Administration &amp; Operations</b></i> <i><b>Documents &amp; Records Management</b></i> <ul> <li>Overall document (hard or electronic) management; registry and retention policy including storing and archiving&nbsp;</li> </ul> <br> <p><b>Required Skills and Experience</b></p><br> <p><b>Education:</b></p><br> <ul> <li>Secondary education with specialized secretarial training is required.&nbsp;</li> <li>A university degree (bachelor´s degree) in Social Sciences, Management, Business Administration, Public Administration, Finance or equivalent will be given due consideration, but is not a requirement.</li> </ul> <p><b>Experience:</b></p><br> <ul> <li>A minimum of 6 years (with secondary education) or 3 years (with Bachelor´s degree) of progressively responsible secretarial, administrative support at the national or international level is required.</li> <li>Experience in the usage of office equipment and office software packages (MS Word, Excel, Teams, Zoom, etc.) is required.</li> <li>Knowledge and experience in handling web-based management systems (i.e. Quantum/Oracle Cloud) is desirable.</li> <li>Prior experience as an Executive Associate is desired.</li> <li>Experience in preparing high-quality briefing materials is desired.</li> <li>Experience working with a UN organization or other development organization is desired.</li> <li>Proficiency in English and Arabic languages is required.</li> </ul> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><b>Probation</b></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Use of AI by candidates</b></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TITLE: </strong>Psychologist <br> <strong>TEAM/PROGRAMME: </strong>Program/ Operation <strong>LOCATION: Aswan Field Office</strong> <br> <strong>GRADE</strong>: 5 <strong>CONTRACT LENGTH: One year</strong> <br> <p><strong>CHILD SAFEGUARDING: (select only one)&nbsp;</strong>&nbsp;</p><br> <p>Level 3: the post holder will have contact with children and/or young people <i><u>either</u></i> frequently (e.g. once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p><strong>ROLE PURPOSE:&nbsp;</strong>&nbsp;</p><br> <p>The key purpose of this post is to provide psychosocial support services in compliance with the relevant SCI guidelines at the country office level in support to Egypt Response program. Under the supervision of MHPSS officer and the Mental Health Psycho Social Support (MHPSS) Technical Advisor (TA), the psychologist will be responsible for providing individual/group sessions for UASC and child at risk and youth need psychosocial support identified through the project activities and referrals. S/he will be responsible to conduct the needed assessments and customize the session topics based on the identified needs of the target group. S/he will also be responsible for organizing group support and awareness sessions to UASC children and children at risk and their families, and refer those with acute psychological needs to specialized services.</p><br> <p>The project is funded from the Swiss Development Corporation (SDC) and will be based in Aswan. The project duration is one year from January 2026 to December 2026. The project will be targeting Sudanese community in Aswan based in Aswan field office, and the team will be working and based across 3 friendly scpaces in areas with high Sudanese concentration as Karkar and Nasr Elnuba, working on multisectors</p><br> <p>- Child Protection: case management for children exposed to protection risks, besides providing emergency cash and protection for cash. It will also include mentorship program for children especially the unacompanied and separated children. Additionally, there will be capacity building for community leaders and teachers on CP and safeguarding. Furthermore, there will be awareness raising for children on their rights, besides awareness for their parents as well.</p><br> <p>- MHPSS: providing groups and individual mental health and psychosocial support to the children in groups and also individually according the care plan of each child. There will be also positive parenting groups conducted for the parents. Moreover, there will be community events held to enhance their wellbeing and integration.</p><br> <p>- Education: it will include renovation for community learning centers of Sudanese community, beside training to the teachers on the main technical and socio-emotional mechanisms. The project will provide education grants as well for the children enrolled in these centers. There will be also programs provided to the children who dropped out to enable them to return back to school, and other program for children who have weak literacy skills.</p><br> <p>- Livelihood: the component will have two tracks; wage employment and self employment. The 1st track will include capacity building for the beneficiaries followed by matching to employment opportunity. Beneficiaries will be supported by cash assistance and apprenticeship for 3 months. The 2nd track will be self employment starting with capacity building for the beneficiaries then provision of seed fund to start their business. Beneficiaries will have at least 3 month of coaching and monitoring. Vocational training will be also provided based on need.</p><br> <p>- Cash Assistance: the project will provide multipurpose cash assistance for vulnerable families, besides winteriation assistance as well. There will be also awareness raising on money management for those receiving the cash assistance.</p><br> <p>- Health: will include emergency nutrition screening and rapid nutritional support provided to newly arrived crisis-affected children and women. Additionally, there will be support to the public health system by training provision to staff and providing medical supplies. There will be also trainings for mental health, and GBV-related service providers in Aswan. The project will support the establishment of health service points within the community to provide health care services as check up, and also providing cash for health.</p><br> <p>- Gender will be mainstreamed across all sectors with focus on gender equality in awareness sessions, girls empowerement and health and protection support for GBV cases</p><br> <br> <p><strong>SCOPE OF ROLE:&nbsp;</strong>&nbsp;</p><br> <p><strong>Reports to: </strong>MHPSS Officer</p><br> <p><strong>Staff directly reporting to this post: </strong>none</p><br> <p><strong>FIELD TRAVEL: </strong>The psychologist is expected to spend at least 70% of his/ her time at the field sites &nbsp;</p><br> <br> <p><strong>KEY AREAS OF ACCOUNTABILITY:&nbsp;</strong>&nbsp;</p><br><p><strong>Project implementation:&nbsp;</strong>&nbsp;</p><br><p><strong>Psychological Support Services:&nbsp;</strong>&nbsp;</p><br><p><strong>In close collaboration with the MHPSS officer and MHPSS TA, the psychologist will:&nbsp;</strong>&nbsp;</p><br><ul> <li>Contribute to the design/update of intake forms, session plans, and follow-up forms for children and their families.</li> <li>Collaborate with the MEAL team to administer the psychometric assessments upon need and deliver reports accordingly.</li> <li>Develop psychological intervention plans for identified cases and follow up on them regularly.</li> <li>Conduct one to one and group counselling sessions with children and families referred from the project other activities and from other projects by coordination with Case management.</li> <li>Identify, assess, refer severe cases to appropriate psychological/psychiatric service providers.</li> <li>Prepare and submit individual case reports for all cases on their caseload and document case progress.</li> <li>Attend one to one and group supervision meetings (face to face and online) with the MHPSS TA or delegated to MHPSS officer to discuss the above-mentioned documents and for seeking support.</li> <li>Ensure that all psychological interventions offered are informed by current scientific evidence.</li> <li>Adhere to the highest standards of practice.</li> <li>Work closely with the project officer and project manager to develop and implement the project work plan and activities.</li></ul> <p><strong>Other Project Activities:</strong></p><br> <p>• Assist the PSS project team in material development, training deliveries on topics regarding needs identified.</p><br> <p>• Collaborate with the MEAL team to administer remote follow up (By phone or online) and surveys to verify the quality of MHPSS activities.</p><br> <p>• Ensure accurate monitoring &amp; evaluation and indicator tracking plans for the MHPSS component with support of Monitoring, Evaluation, Accountability and Learning (MEAL) team.</p><br> <p>• Work closely with the MEAL officer and assistant to ensure appropriate accountability and feedback mechanisms are established within the project.</p><br> <p>• Ensure that the activities are implemented in a full respect to the child safeguarding polices of SC.</p><br> <p>• Support in the administrative and logistics work related to MHPSS operations within the project.</p><br> <p><strong>Reporting and Documentation&nbsp;</strong>&nbsp;</p><br> <p>• Draft concise, useful and analytical reports, case studies, and other documents as needed on a monthly and quarterly basis and as requested by SC, donors and other stakeholders.</p><br> <p>• Regular reporting to project Officer with projects updates.</p><br> <p>• Organize and maintain project filling system.</p><br> <p><strong>In case of Emergency:</strong></p><br> <p>• Promote children's rights, contributing to their well-being and protection in times of emergencies, guided by humanitarian principles and code of conduct.</p><br> <p>• During emergencies, he/she should act in a way that facilitates SCI’s response to emergencies, giving priority to all assigned.</p><br> <p>• Be prepared to support SCI interventions in response to emergencies and show needed flexibility</p><br> <p><strong>General:&nbsp;</strong>&nbsp;</p><br> <p>• Demonstrate leadership in relation to Save the Children policies and practice with respect to safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br> <p>• Comply with Save the Children policies and practice with respect to safeguarding policy, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br> <p><strong>BEHAVIOURS (Values in Practice</strong>)<strong> Accountability:&nbsp;</strong>&nbsp;</p><br> <p>• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</p><br> <p>• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</p><br> <p><strong>Ambition:&nbsp;</strong>&nbsp;</p><br> <p>• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same</p><br> <p>• widely shares their personal vision for Save the Children, engages and motivates others</p><br> <p>• future orientated, thinks strategically and on a global scale.</p><br> <br> <p><strong>Collaboration:&nbsp;</strong>&nbsp;</p><br> <p>• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters</p><br> <p>• values diversity, sees it as a source of competitive strength</p><br> <p>• approachable, good listener, easy to talk to.</p><br> <p>&nbsp;<strong>Creativity:&nbsp;</strong>&nbsp;</p><br> <p>• develops and encourages new and innovative solutions •</p><br> <p>• willing to take disciplined risks.</p><br> <p>&nbsp;<strong>Integrity:&nbsp;</strong>&nbsp;</p><br> <p>• honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p><strong>QUALIFICATIONS&nbsp;</strong>&nbsp;</p><br> <p>• A university degree in psychology.&nbsp;</p><br> <p>• 2-3 years of experience in family and/or child counselling, experience in working with migrants and refugees is an asset.</p><br> <br> <p><strong>EXPERIENCE AND SKILLS&nbsp;</strong>&nbsp;</p><br> <p>• Highly developed interpersonal and communication skills including team-leading and influencing.</p><br> <p>• Extensive experience in delivering trainings.</p><br> <p>• Experience in providing MHPSS services to children, adolescents and youth is an asset.</p><br> <p>• Excellent written and oral communication skills in Arabic and English are required.</p><br> <p>• Comfortable with high levels of ambiguity and able to take decisions independently in a fluid context.</p><br> <p>• Experience with refugee/marginalized communities is desired.</p><br> <p>• Commitment to Save the Children values and Child Safeguarding.</p><br> <br> <p><strong>Additional job responsibilities&nbsp;</strong>&nbsp;</p><br> <p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience. In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</p><br> <br> <p><strong>Equal Opportunities&nbsp;</strong>&nbsp;</p><br> <p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br> <br> <p><strong>Child Safeguarding:&nbsp;</strong>&nbsp;</p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p><strong>Safeguarding our Staff:&nbsp;</strong>&nbsp;</p><br> <p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p><strong>Health and Safety&nbsp;</strong>&nbsp;</p><br> <p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p><span>The Danish Egyptian Dialogue Initiative (DEDI) is a lab&nbsp;for Innovation in Sustainable Design and green transition, and a cross-cultural space for dialogue on climate, peace and security between Denmark &amp; Egypt. A new four-year phase of DEDI started in 2025 financed under the Danish Arab Partnership Programme (DAPP). The new phase is designed to address the challenges and opportunities of climate change, circular economy, green transition and Innovation in Sustainable Design. DEDI implement activities on the following three components: i) Innovation in sustainable design by youth; ii) Green environmental literacy for youth; and iii) Youth dialogue on climate and security. DEDI is hosted by UNDP in Egypt with a range of Danish and Egyptian organizations and experts engaged to lead DEDI’s dialogue and exchange activities in Egypt and Denmark. &nbsp;</span></p><br> <p><span>As the host institution and implementing agency for DEDI, UNDP Egypt implements the initiative, ensuring alignment with broader development priorities and providing technical, operational and administrative support. Under the new phase of DEDI (2025-2028), UNDP is responsible for grant management, partnership development, financial oversight, and technical guidance across all three components. UNDP’s involvement ensures that DEDI benefits from its extensive expertise in sustainable development, youth engagement, and climate action, as well as its established networks with governmental and non-governmental stakeholders. Furthermore, UNDP will support capacity-building efforts, monitoring, and reporting in line with its Results-Based Management (RBM) standards, ensuring that DEDI's activities contribute effectively to the Danish Arab Partnership Programme (DAPP) and Egypt’s green transition agenda.</span></p><br> <p><span>To support the effective implementation of the Danish Egyptian Dialogue Initiative (DEDI) under its new phase (2024–2028), UNDP Egypt is recruiting a&nbsp;Project Officer – Innovation in Sustainable Design&nbsp;(NPSA-9) to provide technical support, partnerships and programme coordination to DEDI. The position will support the implementation of Component 1: Innovation in Sustainable Design, with a focus on youth, innovation, green transition, and entrepreneurship.&nbsp;</span></p><br> <p><span>The role will contribute to the design and delivery of innovation programmes, including incubation cycles, partnerships with SMEs and ecosystem actors, and the development of youth-led business models and technical solutions, while supporting monitoring, reporting, and knowledge management to inform continuous learning and programme improvement.</span></p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p><span>Under the direct supervision of the DEDI Project Technical Expert and guidance of the DEDI Project Manager, the Project Officer – Innovation in Sustainable Design will:</span></p><br> <p><span><strong>Provide programme technical support and advisory&nbsp;</strong></span></p><br> <ul> <li><span>Support the coordination and implementation of programme activities related to innovation, youth, entrepreneurship, and skills for the green transition, ensuring efficient and timely delivery.</span></li> <li><span>Develop and co-create programme concepts for bootcamps, ideation activities, incubation cycles, mentoring, and showcase events in collaboration with a range of partners in Egypt and Denmark.</span></li> <li><span>Design and lead calls for proposals, including the selection and onboarding of youth participants, partners, and stakeholders for programme activities and related engagements.</span></li> <li><span>Support the development and refinement of youth-driven business models, technical solutions, and initiatives.</span></li> <li><span>Proactively identify project challenges and risks and contribute to the development and implementation of appropriate mitigation strategies.</span></li> <li><span>Supervise a national UNV in supporting programme-related tasks and logistics.</span></li> </ul> <p><span><strong>Cultivate and coordinate partnerships and networks</strong></span></p><br> <ul> <li><span>Develop and maintain effective partnerships in Egypt and Denmark to ensure high-quality implementation of activities related to innovation, youth, entrepreneurship, and skills for the green transition.</span></li> <li><span>Support engagement and coordination with a diverse range of partners, including universities, innovation hubs, SMEs, design institutions, and entrepreneurship support organizations (ESOs).</span></li> <li><span>Lead and coordinate the design and finalization of contractual agreements in collaboration with UNDP procurement and partnership teams.</span></li> <li><span>Support financial tracking, procurement processes, and payment processing in collaboration with UNDP procurement and finance teams.</span></li> <li><span>Facilitate collaboration and showcase opportunities between youth innovators, stakeholders, and industry partners, including SMEs.</span></li> <li><span>Support networking efforts to expand DEDI’s partner base and stakeholder engagement, including through linkages with the UNDP Green Link Taskforce.</span></li> </ul> <p><span><strong>Contribute to Monitoring, Evaluation and Learning (MEL) and reporting</strong></span></p><br> <ul> <li><span>Lead the development and refinement of indicators, tracking of KPIs, articulation of results, and follow-up on activities related to innovation, youth, entrepreneurship, and skills for the green transition, in line with the approved DEDI MEL Framework.</span></li> <li><span>Prepare progress and learning reports, including tracking results of innovation and youth-focused activities.</span></li> <li><span>Support bi-annual reporting to the DEDI Advisory Group and provide substantive technical inputs to ad hoc reporting requirements, as needed.</span></li> <li><span>Contribute to knowledge management and learning efforts within DEDI, with a view to capturing insights and lessons learned for continuous improvement and scale.</span></li> </ul> <p><span><strong>Facilitate knowledge management, communication, and innovation</strong></span></p><br> <ul> <li><span>Provide substantive inputs to communication and visibility efforts, including social media content, press releases, knowledge products, and related communication activities.</span></li> <li><span>Systematically document achievements and challenges related to innovation, youth, entrepreneurship, and skills for the green transition.</span></li> <li><span>Contribute to the identification and application of innovative approaches to programme delivery, using learning to inform continuous improvement and adaptation.</span></li> <li><span>Stay abreast of relevant local and global research and support the integration of emerging knowledge and best practices into DEDI programming.</span></li> </ul> <p><span><strong>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</strong></span></p><br>&nbsp; <span>Institutional Arrangement</span> <span><strong>The Project Officer will report to the DEDI Project Technical Expert.</strong></span> <p><strong>Competencies</strong></p><br>Core Competencies <ul> <li><strong>Achieve Results – Level 2:</strong> Scale up solutions and simplify processes, balancing speed and accuracy in delivering work.</li> <li><strong>Think Innovatively – Level 2:</strong> Offer new ideas, remain open to new approaches, and demonstrate systemic and integrated thinking.</li> <li><strong>Learn Continuously – Level 2:</strong> Step outside the comfort zone, learn from others, and support their learning.</li> <li><strong>Adapt with Agility – Level 2:</strong> Adapt processes and approaches to new situations and involve others in the change process.</li> <li><strong>Act with Determination – Level 2:</strong> Demonstrate perseverance and effectively manage multiple sources of pressure simultaneously.</li> <li><strong>Engage and Partner – Level 2:</strong> Act as a facilitator and integrator, bringing people together and building and maintaining partnerships and coalitions.</li> <li><strong>Enable Diversity and Inclusion – Level 2:</strong> Facilitate conversations that bridge differences and incorporate diversity and inclusion considerations into decision-making.</li> <li><strong>UNDP People Management Competencies</strong> can be found on the dedicated <span>site</span>.</li> </ul>Cross-Functional &amp; Technical Competencies <u>Business Direction &amp; Strategy</u> <ul> <li><strong>Strategic Thinking</strong> <ul> <li>Ability to develop effective strategies and prioritized plans aligned with UNDP objectives, based on a systemic analysis of challenges, risks, and opportunities.</li> <li>Ability to leverage learning from various sources to anticipate and respond to future trends and demonstrate foresight in identifying possible ways forward for UNDP.</li> </ul></li> <li><strong>System Thinking</strong> <ul> <li>Ability to use objective analysis and judgment to understand how interrelated elements coexist within a system and how changes to one element may affect other parts of the system.</li> </ul></li> </ul><u>Business Development</u> <ul> <li><strong>Knowledge Facilitation</strong> <ul> <li>Ability to engage individuals and groups, internally and externally, and design and facilitate activities that support knowledge sharing, information exchange, and collaboration.</li> <li>Knowledge of tools and approaches that encourage active participation, contribution, and exchange.</li> </ul></li> </ul><u>Business Management</u> <ul> <li><strong>Project Management</strong> <ul> <li>Ability to plan, organize, prioritize, and manage resources, procedures, and protocols to achieve specific objectives.</li> </ul></li> <li><strong>Communication</strong> <ul> <li>Ability to communicate clearly, concisely, and effectively through written and verbal communication, adapting messages and communication methods to different audiences.</li> <li>Ability to manage communications internally and externally through media, social media, and other appropriate channels.</li> </ul></li> </ul>Partnership Management <ul> <li><strong>Relationship Management</strong> <ul> <li>Ability to engage with a broad range of public and private partners and build, sustain, and strengthen working relationships, trust, and mutual understanding.</li> </ul></li> </ul> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education:</strong></p><br> <ul> <li><span>Advanced university degree (master's degree or equivalent) in Business Administration, Entrepreneurship, Innovation Management, Sustainable Development, Economics, Development Studies, Social Sciences, or a related field is required, OR</span></li> <li><span>A first-level university degree (bachelor’s degree) in the areas stated above, &nbsp;in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree&nbsp;</span></li> </ul> <p><strong>Experience:</strong></p><br> <ul> <li><span>Minimum of&nbsp;2&nbsp;years (with master’s degree)&nbsp;or&nbsp;4 years&nbsp;(with bachelor’s degree) of relevant experience at national and/or international level in designing and/or implementing innovation programmes, entrepreneurship support initiatives (e.g. incubation, acceleration), and youth-focused programmes related to sustainable development or the green transition.</span></li> </ul> <p><span><strong>Required skills and competencies</strong></span></p><br> <ul> <li><span>Demonstrated experience in supporting the design, coordination and/or implementation of development programmes is required.&nbsp;</span></li> <li><span>Experience working with youth-related initiatives, innovation, entrepreneurship, sustainable development, or related fields is required.&nbsp;</span></li> <li><span>Proven experience in stakeholder engagement and partnership development, including collaboration with public, private, or civil society actors, is required.&nbsp;</span></li> <li><span>Demonstrated ability in programme coordination, including planning, implementation support, monitoring and reporting, is required.&nbsp;</span></li> <li><span>Experience in the use of computers and office software packages (MS Word, Excel, etc), database packages, and web-based management systems such as ERP is required.&nbsp;</span></li> </ul> <p><span><strong>Desired additional skills and competencies</strong></span></p><br> <ul> <li><span>Experience working with regional or international organizations, including UN or multilateral contexts, is an asset.&nbsp;</span></li> <li><span>Familiarity with youth, innovation, entrepreneurship, and/or sustainability ecosystems in Egypt or the Arab region is an asset.&nbsp;</span></li> <li><span>Experience in youth engagement, policy dialogue, or capacity-building initiatives is an asset.&nbsp;</span></li> <li><span>Exposure to innovation, research, or ecosystem development for SMEs or startups is an advantage.&nbsp;</span></li> <li><span>Experience in sustainable development, climate, or green transition programming is an asset.</span></li> </ul> <p><span><strong>Required Language(s) (at working level)</strong></span></p><br> <ul> <li><span>Fluency in English and Arabic is required.&nbsp;</span></li> </ul> <p><span><strong>Professional Certificates</strong></span></p><br> <ul> <li><span>Project/programme management certification is an advantage</span></li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>