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Director, Medical Science Liaison Plastics & Regenerative Medicine

On-site - مصر ١٨ يوليو ٢٠٢٦

المبيعات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. Job Description The Medical Science Liaison (MSL) Director for the Plastics & Regenerative Medicine team is a "player-coach" role responsible for providing leadership, strategic direction, and day-to-day operational management of a 6-person MSL team, while simultaneously maintaining an active field presence as the primary MSL for a small, dedicated territory (exact geography TBD). In the leadership capacity, this individual is accountable for ensuring the team is adequately staffed (according to local needs), trained (therapeutic and functional), and clear on the expectations of their role in the execution of the medical plans. They are accountable for ensuring MSL stakeholder engagement plans are robust, focus on understanding the stakeholder's scientific needs, and align to Brand strategy and medical objectives. They are also responsible for the execution of all MSL activities and ensuring MSLs' scientific engagements with external experts (EEs)/Health Care Professionals (HCPs) are of high scientific quality and appropriately coordinated with other in-field team members to ensure a seamless approach to best meet stakeholder needs. In the player capacity, the MSL Director serves as the primary MSL for a designated territory, maintaining active engagement with Key Opinion Leaders (KOLs) and HCPs in that region to stay close to the science, customer needs, and evolving market dynamics within Plastics & Regenerative Medicine. This dual mandate ensures that the Director leads by example and retains first-hand clinical insight that strengthens their ability to coach the broader team. The MSL Director establishes a productive work environment by creating trust and respect within the 6-person MSL team; provides regular coaching and feedback to direct reports based on field observation, co-rides, and feedback from other in-field teams; and executes performance management activities including MSL professional growth and development plans. The Director also interfaces and aligns with other members of the Affiliate Medical team and must work collaboratively with numerous cross-functional stakeholders to ensure all in-field teams are working together to provide a coordinated approach to best execute strategies and plans. Responsibilities <ul><li>Ensuring development and implementation of scientific interaction plans for the Plastics & Regenerative Medicine therapeutic area for both on-market products and pipeline products in a timely manner. Provides field scientific support across the lifecycle of a product including both planning and execution by the MSL team and conducts ongoing analysis of clinical and market trends to develop key supporting strategies to meet business objectives.</li><li>Proactively participate in Brand Team Meetings ensuring the field medical voice is present to help with plans, communication, monitoring and reporting of MSL metrics and bringing MSL data points and observations into the discussion to help with development of insights for action plans. Ensure MSLs are fully utilizing technology (e.g., CRM, virtual engagement tools, P2P platforms) according to requirements and guidance provided.</li><li>Proactively analyzes business needs working in conjunction with the Infield team and the Brand Team (if applicable) to identify opportunities where MSL function enhances business results.</li><li>Manage performance of the 6-person MSL team to ensure activities are appropriately aligned to Brand and Medical strategies and plans, while ensuring compliance with all national, local guidelines, and company policies and procedures.</li><li>Provide expertise and feedback to coach MSLs in their most important activities (including engagement planning, ensuring that EE/HCP interactions are of high quality in scientific content and interaction approach (Challenger) and scientific storytelling, clinical study engagement activities, responding to medical information enquiries, capturing and reporting of data points and observations, coordination of activities with other in field teams). This includes setting of objectives and regular performance reviews.</li><li>Monitor the overall MSL team activities/workload and plan appropriately for resource needs-based product lifecycle and therapeutic area needs.</li><li>Maintains proactive and appropriate communication within the broader affiliate Medical Team and Brand Team for therapeutic area/product as it relates to MSL activities/outcomes that support the achievement of business objectives.</li><li>Conduct regular field co-rides and 1:1s with all direct reports, using an appropriate combination of direction, support, coaching, and constructive challenge to enable direct reports to fulfill their role requirements, achieve their goals, and continually develop. Field co-rides should include direct observation of scientific exchanges, OR-based interactions, and KOL engagement visits where relevant.</li><li>Ensure coordination between MSLs and other members of the in-field teams to ensure integration of medical activities with in- field plans.</li><li>Drive recruitment activities for new or replacement positions; ensure on-boarding and training of new MSLs within the therapeutic area team.</li><li>Ensure appropriate scientific support and training is provided to the internal stakeholders (i.e. sales training).</li><li>In-field team leaders regularly participate in team meetings and contributing to development of plans and monitoring of progress on such plans (mainly related to Field Medical role).</li><li>Highlighting FM value to the business by communicating MSL achievements and metrics with appropriate affiliate roles.</li><li>Drive field readiness across the team, ensuring MSLs have the scientific training, tools, and resources they need to excel in their roles, including management and maintenance of Operating Room (OR) certifications for team members. Proactively identify gaps and escalate to appropriate responsible parties to ensure rapid resolution. Oversee operational logistics including MSL tool management and vendor contracting as required.</li><li>Keeping up to date in therapeutic area, scientific narratives and main study data (at appropriate level) to ensure ability to coach MSL on scientific content of presentations.</li><li>Responsible for overall financial and administrative management for the MSL team, including timely review and approval of MSL expense reports to ensure compliance with company policy. Manages day-to-day administrative team duties and operational logistics to ensure smooth team functioning.</li><li>Serve as the primary MSL for a small, designated territory (exact geography TBD), maintaining active KOL and HCP engagement in that region to provide direct scientific value, stay current with evolving market dynamics, and model best-in-class field engagement practices for the broader team.</li></ul>INTERNAL / EXTERNAL CONTACTS AND INTERACTIONS: <ul><li>Affiliate medical personnel: Clinical Research Manager, Clinical Operations Manager, Medical Managers/Advisers; Medical Information team / specialists; affiliate pharmacovigilance / drug safety personnel</li><li>Marketing and Sales (including district sales manager, and national sale managers) for assigned product and therapeutic area; Market access teams; Affiliate Brand teams, and Customer Excellence.</li><li>Affiliate Government Affairs; Affiliate Public Affairs; Regulatory Affairs; Legal; OEC.</li><li>Local Medical Information; Pharmacovigilance.</li><li>Library Information Resources.</li><li>Regionally and HQ based Therapeutic Area medical affairs teams.</li><li>Area/Regional commercial Staff / Brand Team members</li><li>Area Medical Affairs teams</li><li>Project/Medical Directors and Clinical Teams within Pharmaceutical Development and Global Medical Affairs.</li><li>Healthcare personnel (including physicians, nurses, pharmacists).</li><li>Participating Research Investigators; thought leaders/external experts.</li><li>Institutions and Scientific or Medical Societies.</li><li>Hospitals, other healthcare providers, payers and Local Regulatory Authorities.</li></ul>AUTHORITY AND REPORTING LINES: <ul><li>This position reports into the TA Lead. </li></ul>LOCATION: <ul><li>The MSL Director is field based.</li></ul> Qualifications <ul><li>Advanced degree in health sciences or clinical discipline required. Preferred: Doctorate level degree (i.e. Pharm D, MD/DO, PhD).</li><li>Solid knowledge of the pharmaceutical environment and the role of Medical Affairs in contributing to the medical and scientific objectives.</li><li>A minimum of 5 years clinical, scientific/research, or pharma industry related experience or equivalent with at least 2 of those years as an MSL.</li><li>Prior line management experience of a field-based MSL team strongly preferred; experience as a player-coach or working manager is a distinct advantage.</li><li>Excellent written and spoken communication and presentation skills (local language and English preferred).</li><li>Proven success in managing multiple projects simultaneously.</li><li>Proven ability to work collaboratively cross functionally.</li><li>Experience managing and resolving challenging personnel issues.</li><li>Ability to travel regularly (approximately 50–60%) to support both direct territory KOL engagement and team co-rides/coaching activities across the 6-person MSL team's geography.</li></ul>Experience with OR/surgical suite environments and familiarity with credentialing and OR certification processes strongly preferred, given the Plastics & Regenerative Medicine therapeutic focus. Demonstrated ability to manage operational and administrative responsibilities (e.g., expense approvals, vendor contracting, tool and resource management) alongside active field engagement duties. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:  <ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.  </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. </li><li>This job is eligible to participate in our long-term incentive programs.  </li></ul>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.  US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html </div>

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Head of Customer Services Latin America and Caribbean (LAC)

On-site - مصر ٢٥ يونيو ٢٠٢٦

الإدارة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com <ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación (Spanish)</li></ul> Job Description: Job Summary: Partnering closely with functional leads and business lines, the Head of Customer Services Latin America & Caribbean (LAC) drives the achievement of agreed AOP targets, services business development, and order intake growth across the region and its subsidiaries, spanning SATAIR, FHS/TSP, Airframe Services, Training, and SKYWISE Digital Services.  Strategically aligned with our corporate focus on reliability and customer satisfaction, the job holder secures operational paths to maintain a great CSIP confidence index and customer satisfaction, continuously monitors fleet operational reliability, and ensures regional support deliverables consistently meet or exceed customer expectations. Adhering to our core company values, the leader is fully accountable for cultivating and growing a high-performance regional Customer Services team.  Primary Responsibilities:  Manage all regional Customer Services activities: 50% <ul><li>Achieve Customer satisfaction through CSIP (Customer Support Improvement Program) and objectives for support and services (Prepare the future) </li><li>Ensuring Safety of Operations in the LAC </li><li>Delivering the Customer Support and Services business objectives, and securing Customer Satisfaction with customers in the LAC region (airlines/MROs/lessors) </li><li>Contribute to services sales campaigns through GAM.  </li><li>The job holder is responsible for S services order intake targets (Satair, Skywise, Customer care) in the region in accordance with business objectives and specific business line AOP targets </li><li>Develop new business services (airport services, MRO services, training partnership, FHS local repair,...) in the region in accordance with business objectives. </li><li>Secure and accelerate successful development of services (Boost competitiveness) </li><li>Deliver our AOP in terms of support, cost, services revenues gross margin (Deliver on commitment) </li><li>Sustain aircraft operational reliability (Deliver on commitment) </li></ul> In coordination with Central Customer Services organization and relevant functional organisations, lead and ensure the following activities are properly conducted for the LAC region:  <ul><li>Customer Support Directors </li><li>Field Service </li><li>Customer Services Business Development </li><li>Services delivery (e.g. FHS-TSP, Flight crew and maintenance training, airframe services, digital services) </li><li>Materials and logistics delivery and support through SATAIR </li><li>Engineering and technical publications support </li><li>Fleet efficiency and Engineering activity </li><li>Digital development and solutions support </li><li>Flight Operations support activity </li><li>Flight Operations and Digital Services delivery through SKYWISE </li><li>Supplier Support </li></ul> Strategic initiatives: 20% <ul><li>Drive Airbus Customer Services Strategic initiative in the region (e.g. infrastructure development, MRO activity through partners, training partnerships, supporting delivery of solutions to nations, ecosystem development, developing alliances) </li><li>Safely support growing fleet in Latin America & Caribbean Region </li><li>Secure fleet growth and prepare Airbus Latin America & Caribbean, in particular on the support platform  </li><li>Support customer services’ cooperation strategy </li><li>Increase proximity to customer for facilitating support and services </li></ul> Local management for Customer services : 20% Lead Local Customer services activities, projects and continuous improvement initiatives .Team management Oversee the planning, execution, and delivery of customer services LAC projects and activities, ensuring they are completed on time, within budget, and to the required quality standards. Develop services and partnerships (MRO, Airlines) Lead a team located in Miami, Fl, and in the LAC countries, fostering a culture of innovation, collaboration, and continuous improvement. Provide mentorship and guidance to team members, supporting their professional development and ensuring high levels of performance. Implement the Airbus People Tempo (HR cycle) actions for each direct employee and ensure the actions are closed at lower organizational levels Global Continuous Alignment 5% <ul><li>Ensure associated worldwide processes are applied to ensure continuity with all other geographic regions. </li><li>The job holder ensures and is accountable for the Customer Support process adherence in the LAC region </li><li>The job holder contributes to Airbus overall strategy in the region including driving Customer Services’ cooperation strategy </li></ul> Additional Responsibilities: 5% Other duties as assigned by the operations or functional management (5%) Qualified Experience and Training:  Education: Required <ul><li>BS degree or equivalent in Engineering or Business Administration or related fields. </li></ul>Preferred <ul><li>Master degree </li><li>Aviation Engineering degree preferred  </li></ul> Experience: Required <ul><li>15 years of professional experience including  </li><li>5 years in a leadership role with direct or Indirect (functional or project) people management </li><li>5 years experience in a Customer Services functions OR Airline operations </li><li>Significant Proven experience with Airline operations exposure, technical and business </li></ul>Preferred Licensure/Certifications: NA Travel Required:  <ul><li> 50% Domestic and International </li></ul>Citizenship: <ul><li> Eligible for employment in the U.S. </li></ul>Clearance: NA Qualified Skills:  Knowledge, Skills, Demonstrated Capabilities: Required <ul><li>Capacity to connect and influence a very diverse and multicultural environment with a strong understanding of Latin America and Caribbean culture (Mexico, Colombia, Chile, Brazil, Argentina, Peru) and European culture.  </li><li>Communication <ul><li>Excellent presentation skills both oral and written with negotiations skills,  </li><li>Commercial and financial exposure,  </li><li>Active listener  </li><li>Complex problem Solving and creativity </li></ul></li><li>Strong customer focus with a deep ingrained services-minded approach to continuously exceed customer expectations and drive regional satisfaction indexes </li><li>Organization and Coordination to coordinate support deliverables across disparate international teams  </li><li>Leadership:  <ul><li>Agility </li><li>Strategic vision,  </li><li>Emotional intelligence, to lead inspire diverse teams </li><li>Facilitation </li><li>Negotiation and Influence </li></ul></li></ul> Preferred: Organizational information: Operational report to Head of Latin America & Caribbean (AAIL) Functional report to Airbus Head of Customer Support (SC) Communication Skills:  Languages Required: <ul><li>Fluent (influence level) in English and Spanish  </li></ul>Languages Preferred: <ul><li>Portuguese, French, German </li></ul> Technical Systems Proficiency: Required: <ul><li>Good technical knowledge of aircraft and services portfolio, probably gained through education and/or experience and interest  </li></ul> Complexity of the Role: Level of Decision Making: <ul><li>Strategic decision making </li><li>Fully accountable on his budget and activities </li></ul> Direct Reports:  Is this a people manager? YES # of Exempt Reports: 25 in Miami + 100 in LAC region Job Dimensions:  <ul><li>The jobholder has the overall responsibility for ensuring Safety of Operations, delivering Customer Support and Services business objectives, and securing Customer Satisfaction with customers in the region (airlines/MROs/lessors) </li><li>The jobholder has the responsibility to contribute to services sales campaigns through GAM  </li><li>The jobholder has responsibility for S services order intake targets (Satair, Skywise, Customer care) in the region in accordance with business objectives and specific business line AOP targets. </li><li>The jobholder has the responsibility to develop new business services (airport services, MRO services, training partnership, FHS local repair,...) in the region in accordance with business objectives. </li><li>The jobholder has responsibility for Customer Support process adherence in the region </li><li>The jobholder has the responsibility to contribute to Airbus overall strategy in the region including driving Customer Services’ cooperation strategy </li><li>Operating Budget (financial terms):  <ul><li>Operating budget: 7,8M USD target in 2026 </li><li>Region Services Sales Order Intake target 2026: 308 MUSD </li></ul></li></ul> <ul><li>Other dimensions relevant to the position:  <ul><li>Number of customers: 17  </li><li>Airline Fleet in service: ~809 aircraft </li><li>Airline Fleet backlog: ~800+ aircraft </li></ul></li></ul> Nature of Contacts:  <ul><li>Internal and External Executive level (Influencing and Negotiating) </li><li>Customers at all levels including CEOs (Influencing and Negotiating) </li><li>Internal Airbus network (all levels and all countries) </li><li>Influence in a multicultural environment, and strong understanding of Latin America and Caribbean culture (Mexico, Colombia, Chile, Brazil, Argentina, Peru) </li></ul> Physical Requirements: <ul><li>Onsite or remote: 100% on site </li><li>Vision: Daily able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.  </li><li>Hearing: Daily able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.  </li><li>Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.  </li><li>Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. </li><li>Carrying: Occasonally able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.  </li><li>Lifting: Occasonally able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. </li><li>Pushing / Pulling: Occasonally able to push and pull small office furniture and some equipment and tools.  </li><li>Sitting: Daily able to sit for long periods of time in meetings, working on the computer.  </li><li>Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. </li><li>Standing: Daily able to stand for discussions in offices or on production floor.  </li><li>Travel: able to travel independently and at short notice. 50% </li><li>Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.  </li><li>Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site </li><li>Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor. </li></ul> This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Americas, Inc. Employment Type: Permanent Experience Level: Professional Remote Type: On-site Job Family: Leadership <JF-FA-EM>------ Job Posting End Date: 07.13.2026------ Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. </div>

وظائف سمسار

Director, Medical Science Liaison Plastics & Regenerative Medicine

Head of Customer Services Latin America and Caribbean (LAC)

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وظائف سمسار

Director, Medical Science Liaison Plastics & Regenerative Medicine

Head of Customer Services Latin America and Caribbean (LAC)

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