وظائف مبرمجين جافاJavaScript - الجيزة مصر

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To manage the first level technical support of all the HR systems (e.g. Performance Management, Taleo Recruitment, and Oracle) for all employees to ensure that all provided services are within the acceptable standards and ensure work continuity. In addition, review all the created/uploaded data to ensure having accurate and reliable data and mitigate risk.</p><p>Key accountabilities:</p><p>HR Systems Support</p><ul><li>Manage the quality of service delivered to the end-user and ensure that the pending cases are closed in a timely manner to ensure employee satisfaction.</li><li>Ensure that the data create/uploaded in the HR systems are aligned with the latest approved structure and ensure that all the relevant approvals are in place to ensure quality of data.</li><li>Ensure that all employees related data and HR records are updated on the HR system (oracle EBS, performance management system, Taleo).</li><li>Consolidate the conducted testing outcome of any developed application in alignment with the relevant HR stakeholder to ensure proper implementation of the newly developed solution.</li><li>Conduct regular training, awareness sessions, and briefings to the team on new changes and deployments that may enhance the team s productivity and efficiency.</li><li>Supervise the performance management cycle on oracle system end-to-end to ensure that the system is functioning properly from the technical perspective.</li><li>Manage the leaves framework module to ensure an efficient absence management process by making sure that all the relevant data is obtained from the relevant teams (SOC team &amp; Corporate Services), by reviewing the processed data, and sending the appropriate communication to the employees.</li><li>Review the Status Monitor on Oracle &amp; Taleo systems in order to ensure that all errors are resolved or take the required action to escalate the issue to the second level of support if needed.</li><li>Supervise the HR systems and applications projects coordination in terms of following up on HR stakeholders to ensure that milestones target dates are met.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree of Commerce, Business Administration, Accounting, or its equivalent is required</p><p>Minimum 4 5 years of experience in the Information Services Industry</p><p>Skills</p><ul><li>Very good command of English &amp; Arabic languages</li><li>Time management &amp; Team work skills</li><li>Communication skills</li><li>Writing, Reporting &amp; Analysis Skills</li><li>Delivering results &amp; meeting customer expectations</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To execute the Technology Risk Management activities by evaluating risks and providing on demand advisory to improve technology risk remediation.</p><p>1. Perform directly to rollout independent Technology Risk Assessments in the following scenarios:</p><ul><li>Technology Projects and Digital Transformation.</li><li>Reviews of First Line Function effectiveness for Technology Risk controls</li><li>On demand following technology incidents.</li></ul><p>2. Assist risk owners on design &amp; implementation of Technology Risk Remediation Plans by providing expertise (Technical, functional and procedural) and provide guidance for risk based decisions.</p><p>3. Identify and validate Technology Risks upon reviewing Internal &amp; External Audit Reports, Technology Risk Notes, Technology Incidents and contribute to their associated action plans to mitigate the same.</p><p>4. Handle all of the Technology Risk Management Activities including but not limited to reviewing &amp; qualifying the different risk notes and ensuring the relevant updates are reflected in the central risk register, communicating and notifying risk owners with relevant technology risks, coordinating with the relevant stakeholders on the different risk remediation plans.</p><p>5. Update the different Technology Risk Management Documentation Corpus</p><p>6. Assessment of metrics and Key Risk Indicators breaches to monitor the effectiveness of the controls and ensure proper risk mitigation.</p><p>7. Contribute with relevant departments to identify risks, risk gaps and early warning signals for Technology Risks that could arise from any change in systems, services, processes or procedures.</p><p>Policies, Processes, and Procedures</p><p>Follow all relevant department policies, processes, and standards operating procedures and instructions so that work is carried out in an controlled and consistent manner</p><p>8. Assist in defining, maintaining and enriching Technology Risk Managements Metrics, Taxonomy and Severity Scale as well as proficiently practice Technology Risk Management techniques, methods and tools that were designed to ensure that all Technology risks are adequately captured and managed. Moreover, prepare training materials and carry out communications activities in alignment with relevant stakeholders in order to improve mindset and knowledge.</p><p>9. Track and follow up with 1 st Line of Defense of the Technology risks, which are still under assessment in the centralized risk register.</p><p>10. Assist in reviewing the different risk treatment plans related to Technology Risk Management in cooperation with relevant stakeholders prior submitting to the relevant committees, to ensure effective response to identified technology risks</p><p>Policies, Processes, and Procedures</p><p>11.Follow all relevant department policies, processes, and standards operating procedures and instructions so that work is carried out in an controlled and consistent manner</p><p>Day-to-Day Operations</p><p>12.Follow the day-to-day operations related to own jobs in the Security &amp; Technology Risk Management department to ensure continuity of work</p><p>Compliance</p><p>13.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor of Engineering, Computer Science, Information Technology or its equivalent.</li><li>For Officer: 3-5 years in Information Technology, internal or external IT audit or a related discipline with Risk Management background.</li><li>For Senior Officer: 5-8 years in Information Technology, internal or external IT audit or a related discipline with Risk Management background.</li><li>Good knowledge of the Banking business environment, technology controls and Risk Management.</li><li>Knowledge &amp; experience with at least one of the Risk Management Framework: ISO31K, FAIR.</li><li>Recommended relevant industry certifications, including but not limited to: Risk Manager, ISO 27005, IT Infrastructure Library (ITIL) Foundation, GIAC Critical Controls Certification (GCCC), Certified Information System Auditor (CISA), Certified Risk and Information Systems Control (CRISC)</li></ul><p></p></section>

<p><strong>Strategic Leadership &amp; Digital Transformation</strong></p><ul><li>Develop and execute the Group's Information Technology strategy in alignment with corporate objectives and long-term business goals.</li><li>Identify opportunities to leverage technology for operational efficiency, innovation, and competitive advantage.</li><li>Lead digital transformation initiatives across manufacturing, engineering, and support functions.</li><li>Establish IT governance frameworks, policies, standards, and procedures to ensure effective technology management across the Group.</li></ul><p><strong>IT Infrastructure &amp; Operations Management</strong></p><ul><li>Direct the management, maintenance, and optimization of the Group's IT infrastructure, including networks, servers, cloud environments, data storage, and end-user computing.</li><li>Ensure high availability, reliability, and performance of all business-critical systems and applications.</li><li>Oversee IT service delivery and support functions to maintain operational continuity and user satisfaction.</li><li>Implement proactive monitoring and performance management processes to ensure optimal system performance.</li></ul><p><strong>Cybersecurity &amp; Information Security</strong></p><ul><li>Develop and enforce comprehensive cybersecurity strategies, policies, and controls to protect organizational assets and sensitive information.</li><li>Lead risk assessments, vulnerability management, and security compliance initiatives.</li><li>Ensure compliance with applicable regulatory, legal, and industry requirements related to information security and data protection.</li><li>Establish and maintain disaster recovery, backup, and business continuity plans.</li></ul><p><strong>IT Project &amp; Change Management</strong></p><ul><li>Lead enterprise-wide IT projects from initiation through implementation and post-deployment support.</li><li>Manage project scope, resources, budgets, risks, and timelines to ensure successful delivery.</li><li>Support business process improvement initiatives through technology-enabled solutions.</li><li>Drive organizational change management activities related to new technologies and systems adoption.</li></ul><p><strong>Financial &amp; Vendor Management</strong></p><ul><li>Develop and manage the annual IT budget, ensuring cost-effective utilization of resources and maximum return on technology investments.</li><li>Evaluate emerging technologies and prepare business cases for strategic investments.</li><li>Negotiate contracts, service level agreements (SLAs), and commercial terms with technology vendors and service providers.</li><li>Monitor vendor performance to ensure compliance with contractual obligations and service expectations.</li></ul><p><strong>Leadership &amp; Stakeholder Engagement</strong></p><ul><li>Lead, mentor, and develop a high-performing IT team while fostering a culture of accountability, collaboration, and continuous improvement.</li><li>Partner with executive leadership and department heads to understand business requirements and translate them into technology solutions.</li><li>Provide regular updates and strategic recommendations to senior management regarding IT performance, risks, and opportunities.</li><li>Promote effective communication between IT and business stakeholders across the Group.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Responsibilities:</strong></p> <ul> <li>Respond promptly to incoming support requests via phone, email, chat, or helpdesk ticketing system.</li> <li>Gather relevant information to accurately diagnose and troubleshoot technical problems.</li> <li>Provide solutions or guidance to users for resolving hardware, software, and network issues.</li> <li>Document and track all support interactions in the helpdesk ticketing system.</li> <li>Prioritize and categorize tickets based on severity, impact, and urgency.</li> <li>Ensure timely follow-up and closure of tickets, escalating more complex issues to higher-level technical teams.</li> <li>Diagnose and resolve common desktop operating system (Windows, macOS, Linux) and application issues.</li> <li>Perform basic network troubleshooting (e.g., connectivity, Wi-Fi, VPN).</li> <li>Repair or replace hardware components such as PCs, laptops, printers, and peripherals.</li> <li>Create, modify, and disable user accounts in directory services (e.g., Active Directory).</li> <li>Assist with password resets and account lockouts.</li> <li>Maintain user access permissions based on security policies.</li> <li>Install and configure approved software applications, operating systems, and patches.</li> <li>Perform regular system checks and maintenance tasks.</li> <li>Set up and deploy new hardware (computers, printers, mobile devices) following organizational standards.</li> <li>Maintain detailed documentation of technical processes, solutions, and best practices.</li> <li>Create end-user documentation, FAQs, and self-service materials to enhance user independence.</li> <li>Contribute to and update internal knowledge-base articles.</li> <li>Provide clear, concise, and courteous communication to users across all levels of technical understanding.</li> <li>Manage customer expectations regarding timelines and issue resolution.</li> <li>Collaborate with team members to share knowledge and improve internal processes.</li> <li>Stay current with emerging IT trends, technologies, and best practices.</li> <li>Suggest improvements to the helpdesk process to enhance user experience and operational efficiency.</li> <li>Participate in ongoing training and skill development.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Requirements:</strong></p> <ul> <li>Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience).</li> <li>Proven experience in a helpdesk or technical support role preferred.</li> <li>Proficiency with common operating systems (Windows, macOS, Linux), Microsoft Office Suite and Google Workspace.</li> <li>Knowledge of basic networking principles, including TCP/IP, DNS, DHCP, and VPN.</li> <li>Understanding of security best practices for protecting users data.</li> <li>Experience with ticketing systems (e.g.,Zammad, Zendesk, ServiceNow, JIRA Service Desk).</li> <li>Familiarity with remote support tools and methods.</li> <li>Strong problem-solving and analytical abilities.</li> <li>Excellent verbal and written communication skills.</li> <li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li> <li>Demonstrated customer service orientation and interpersonal skills.</li> </ul><p></p></section>

<ul><li>Manage and support ITSM processes (Incident, Problem, Change, Request and Knowledge Management).</li><li>Ensure IT services meet agreed SLAs and KPIs.</li><li>Monitor service performance and identify areas for improvement.</li><li>Coordinate with IT support teams, vendors and business stakeholders.</li><li>Maintain and improve ITSM documentation, workflows and procedures.</li><li>Support service transition and change activities to minimize service disruption</li><li>Analyze incidents and problems to identify root causes and preventive actions.</li><li>Maintain ITSM tools (e.g., ServiceNow, Freshworks, Jira Service Management). Prepare reports and dashboards on service performance.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Release Management is responsible for: Coordinating releases and leading go/no-go decisions based on quality assurance, testing outcomes, and overall readiness criteria. Ensuring quality and security sign-off across staging and production environments, including validation of test results, defect status, performance metrics, and penetration testing outcomes. Executing production validation activities (including smoke testing and cross-domain validation across infrastructure, data, and workplace systems) and managing rollback procedures where required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 5 7 years of relevant professional experience in a similar role. Prior experience in the Banking and/or FinTech sector is mandatory.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Plan, develop, administer and deploy Office IT systems to provide the required system performance and availability. Implement projects related to Office IT systems to ensure that business requirements are well incorporated in solution systems &amp; plans for smooth delivery &amp; support</p><p>Implement, Operate managed systems in a high level of performance and on-time delivery &amp; Support. Check day-to-day work &amp; KPIs required keeping the managed systems up, running and supporting the business activities. Troubleshoot crisis related to the managed systems and Consult vendors when needed. Provide information for managed systems to other lines of IT support Coordinate regular meetings with customers at professional level to track complaints, requirements and systems performance</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Dedication, sense of ownership, and ability to work within a team.</li><li>Provide innovative technologies, solutions and new ideas.</li><li>Report risks of the managed systems and their notifications to Direct report.</li><li>Communication, presentation skills</li><li>Must have technical / professional qualifications:</li><li>BSC of Engineering or Computer science</li><li>Minimum 1-2 years IT working experience in managing Microsoft systems.</li><li>Familiar with the below systems:</li><li>Active Directory</li><li>Microsoft Exchange</li><li>Microsoft 365 (MS Teams, Exchange Online, Azure AD, etc</li></ul><p></p></section>

المهام اليومية: مسؤول عن استقبال العملاء، والرد على جميع استفساراتهم المتعلقة بالأسعار، ومزايا المنتجات، وأنظمة التقسيط، مع تقديم تجربة بيع احترافية تساعد على تحقيق المبيعات وبناء علاقة جيدة مع العميل. حل مشكلات العملاء وفهم أسبابها، مع العمل على تقديم الحلول المناسبة بشكل سريع واحترافي لضمان رضا العميل وتحسين تجربة الشراء. تنفيذ العملية البيعية بالكامل على النظام، بداية من تسجيل الطلب وحتى إتمام عملية الدفع، مع تحصيل قيمة المبيعات من العملاء سواء كاش، أو عبر بطاقات الدفع، أو من خلال تطبيقات وأنظمة التقسيط المختلفة. استبدال المنتجات التي بها عيوب تصنيع وفقًا لسياسات الشركة، بما يضمن الحفاظ على مستوى الخدمة وتحقيق رضا العملاء. المتابعة المستمرة مع مشرف الفرع بشأن العروض الترويجية وآخر تحديثات أسعار المنتجات بما يدعم العملية البيعية ويعزز فرص تحقيق المبيعات، بالإضافة إلى إخطار مشرف الفرع بالطلبات اللازمة من المنتجات بالمخازن لضمان توافر الأصناف وإتمام الصفقات البيعية بنجاح. <p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 3</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>