وظائف البيع بالتجزئة في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Cairo, Egypt</p><p><br><b>Job Family Group:</b></p><br>Customer Operations<p><br><b>Worker Type:</b></p><br>Regular<p><br><b>Posting Start Date:</b></p><br>August 5, 2026<p><br><b>Business Unit:</b></p><br><p><br><b>Experience Level: </b></p><br>Experienced Professionals<p><br><b>Job Description: </b></p><br><p><b>Job Purpose: </b></p><br><p>This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle.&nbsp; The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment.&nbsp;&nbsp; Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in-market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life cycle.&nbsp; The CSS pricing and the contract set up, amendment and management process.</p><br><p>Follows and adjusts procedures, guidelines, and work instructions. Discusses these changes with other departments and ensures quality and efficiency improvement of work activities.<br>• Advises internal stakeholders on topics related to own area of expertise. Interaction with others demands influencing and persuasion in a tactful manner to explain and advise on performed analyses of information.<br>• Identifies shortcomings in current processes, systems and procedures within the assigned unit and suggests improvements.<br>&nbsp;</p><br><p><b>Principal Accountabilities:</b></p><br><p>This role may focus on some or all the accountabilities below, depending on operational requirements.&nbsp; Businesses serviced include but are not limited to: Global Commercial, these activities cover all Customer levels including Key Accounts and Platinum Customers.</p><br><p><b>Order Management:</b></p><br><ul><li>Place, amend and orders, liaising with other service partners in LSC, OTD &amp; Credit as required.&nbsp;&nbsp;</li><li>Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers.</li><li>Manage Delivery Status – take ownership of delivery status enquiries and troubleshooting; proactively tracking and Business Partners as required.</li><li>Delivery Schedule Support Service - proactively call out to Customer, to manage Delivery issues</li><li>Schedule standard and non-standard orders (packed product).</li><li>Process Returned Product.</li></ul><p><b>Credit Management:</b></p><br><ul><li>Debt Collection &amp; Cash Allocation – Administer debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling.</li><li>Block Order Management – Monitor open orders, review order status and action blocked orders.</li><li>Handle basic Customer credit enquiries.</li></ul><p><b>Dispute Management:</b></p><br><ul><li>Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes.&nbsp; This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.</li></ul><p><b>Feedback and Issues:</b></p><br><p>Manage Customer complaints feedback and compliments.&nbsp; Liaise with resolution owners, and other Service Partners as required.&nbsp; Close the loop with customers.</p><br><p><b>Lubricant Service Administration:</b></p><br><p>Provide basic Customer advice about the scope of the Lubes Analyst Play Book, escalate any consultative advice to Technical Helpdesk.&nbsp; Coach Customers on how to use the Shell Lubes Analyst systems when recording new machines and oil samples</p><br><p><b>Contract Management:</b></p><br><ul><li>Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Offer Book.</li><li>Execute contract legal and fiscal requirements, working with local legal focals.</li><li>Follow-up directly with customers on missing contract documentation.</li><li>Ensure contracts are signed and stored in line with local country requirements.</li><li>Review contract performance as part of SCM process.</li><li>Own contract documentation archiving and termination of customer contracts.</li><li>Support preparing for tender bids.</li><li>Securing 100% Compliance.</li></ul><p><b>Pricing:</b></p><br><p>Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)</p><br><p><b>Trouble Shooting:</b></p><br><p>Provide “One Team” support for Sales in owning and resolving all Deal Making issue resolution.&nbsp; Work to uncover issue root cause of issues and implement sustainable fixes</p><br><p>Act as resolution owner of Customer complaints.&nbsp; Feedback outcomes to COS Order to Cash colleagues who will communicate with customers</p><br><p><b>Master Data Set Up &amp; Amend:</b></p><br><ul><li>Maintain Sales Hierarchy, contract registers and banding adherence</li><li>Set up and amend Customer master data</li><li>Act as Resolution Owner for Master Data Disputes.&nbsp; Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable)</li><li>Process manual vouchers received from Retailers during offline card transactions</li><li>Product Lifecycle Data Management:&nbsp; maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements</li></ul><p><b>General Inquiries:</b></p><br><p>Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell</p><br><p><b>Education Requirement/Field of Study: </b> <span>Engineering Bachelor’s Degree</span></p><br><p><b>Requirements:</b></p><br><p><b>Skills &amp; Experience:</b></p><br><ul><li><p>Bachelor degree preferred Engineering, Business, Economics &amp; Marketing or equivalent experience.</p><br></li><li><p>Previous experience in Customer service or operations <span> - 2 to 3 years&nbsp;</span></p><br></li><li><p>English Language Proficiency.</p><br></li><li><p>Experience in Microsoft Office; GSAP</p><br></li><li><p>Data Analytics &amp; Insights</p><br></li><li><p>Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell.</p><br></li><li><p>Able to demonstrate a continuous improvement mind-set.</p><br></li><li><p>Demonstrated communication and relationship building skills.</p><br></li><li><p>Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.</p><br></li><li><p>Value Chain Understanding.</p><br></li><li><p>Commercial &amp; Economic Acumen.</p><br></li><li><p>Contract Management.</p><br></li></ul><p>-</p><br><p><br><b>DISCLAIMER:</b></p><br>Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer. </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</span></p><br> <p><span><strong>The SAP Academy for Customer Success is a global development program designed for talent who are early in their career with 2-3 years full time relevant work experience.</strong>&nbsp;</span></p><br> <p><span><strong>Who&nbsp;You’ll become</strong>&nbsp;</span></p><br> <p><span>A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.&nbsp;&nbsp;&nbsp;</span></p><br> <p><span><strong>What You’ll Do</strong>&nbsp;</span></p><br> <p><span>As a Solution Advisor within the SAP&nbsp;Next Gen -&nbsp;Academy for Customer Success, you will be responsible to:&nbsp;</span></p><br> <ul> <li><span>Successfully complete a&nbsp;10-month program that strengthens&nbsp;the foundation&nbsp;for a successful customer-facing career at SAP.&nbsp;</span></li> </ul> <ul> <li><span>Participate in experiential learning opportunities with colleagues from all over the world and&nbsp;acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.&nbsp;</span></li> </ul> <ul> <li><span>Receive on-the-job training under the mentorship of a senior Solution Advisor colleague&nbsp;while working with our customers to gain real world experience&nbsp;and acquire the&nbsp;skills necessary to help guide our customers through their Digital Transformation journey. &nbsp;</span></li> </ul> <p><span>The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role.&nbsp;&nbsp;After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will&nbsp;create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.&nbsp;</span></p><br> <p><span><strong>What You Bring</strong>&nbsp;</span></p><br> <ul> <li><span>2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/solutions, and customer-facing skills.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Technical and business process knowledge, combined with hands-on experience using relevant technologies and industry-standard tools to support solution delivery and operational efficiency.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A cooperative and productive approach to working relationships, internally and externally.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Proficiency in English and Italian to engage with our global and local&nbsp;network.</span></li> </ul> <ul> <li><span>AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering)&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Strong problem-solving,&nbsp;project management,&nbsp;and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A growing foundation in business acumen and emerging technologies,&nbsp;especially artificial intelligence,&nbsp;paired with a results-oriented approach and the courage to take initiative.&nbsp;</span></li> </ul> <p><span><strong>About SAP Academy for Customer Success</strong>&nbsp;</span></p><br> <p><span>The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.&nbsp;</span></p><br> <p><span>Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.&nbsp;</span></p><br> <p><span><strong>#SAPAcademyforCustomerSuccess&nbsp;&nbsp;</strong>&nbsp;</span></p><br> <p><span><strong>#SAPNextGen</strong>&nbsp;</span></p><br> <p><span><strong>SAP Next Gen</strong>&nbsp;is our global experience for students and early talent (0–3 years of professional work experience). Being a part of the Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business.&nbsp;</span></p><br> <p><span>SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our&nbsp;<strong>hybrid work setup</strong>&nbsp;consists of&nbsp;<strong>three days a week in the office or on-site with customers or partners.</strong></span></p><br> <p><span>We are planning a practical and immersive portion of our program, which will likely&nbsp;involve participants spending&nbsp;<strong>four (4) weeks, spread across two trips, in San Ramon, California.</strong>&nbsp;This experience is designed to provide unparalleled hands-on learning and networking opportunities.&nbsp;&nbsp;</span></p><br> <p><span>During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such,&nbsp;<strong>vacation will not be approved during some critical times of the program.</strong>&nbsp;</span></p><br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.&nbsp;&nbsp;<br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,&nbsp; gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br> <p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br> <p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 458567 &nbsp;| Work Area: Presales &nbsp;| Expected Travel: 0 - 50% &nbsp;| Career Status: Graduate &nbsp;| Employment Type: Regular Full Time &nbsp;&nbsp;| Additional Locations: &nbsp;#LI-Hybrid<br></span></span></p><br> </div>

Department: Technology Strategy & Operations, Digital & Technology Platform Services<br>The Enterprise Architect – Integrated Business Planning (IBP) is a key member of the Enterprise Architecture team, owning the architectural direction for enterprise-wide business planning at Coca-Cola HBC. This role spans the full breadth of planning across the organization, encompassing Financial Planning, HR & Workforce Planning, Procurement Planning, Supply Chain Planning, and Commercial Planning (including Trade Promotion). The role acts as a trusted advisor and architectural authority, accountable for ensuring that these five planning domains connect into a single, coherent, and integrated enterprise planning model – rather than operating as isolated functional silos. The Enterprise Architect translates strategic planning ambitions into domain target architectures, integration blueprints, and transformation roadmaps, bringing a long-term enterprise-wide perspective to ensure architectural decisions deliver connected, scalable, and insight-driven planning outcomes across all functions. Working closely with senior planning stakeholders across Finance, Supply Chain, Commercial, Procurement, and HR, the Enterprise Architect governs a best-of-breed technology landscape in which each planning domain is supported by specialist platforms. The role is responsible for ensuring these platforms are architecturally coherent, properly integrated, and collectively serve the enterprise IBP vision. While primarily operating at a strategic level, the Enterprise Architect collaborates with platform architects and agile delivery teams across concurrent programs, actively driving simplification, data consistency, and reuse – reducing fragmentation and integration debt across the full IBP ecosystem.<br>YOUR NEW KEY RESPONSIBILITIES:<br>ENTERPRISE ARCHITECTURE STRATEGY & OWNERSHIP:Own and evolve the Enterprise Architecture vision and strategy for enterprise-wide business planning, covering Financial Planning, HR & Workforce Planning, Procurement Planning, Supply Chain Planning, and Commercial Planning. Define and maintain target architectures and transition roadmaps for each planning domain and the integration layer that connects them across our core stack Ensure architectural coherence across all programs, platforms, and products that contribute to the IBP ecosystem, minimizing redundancy and technology debt ARCHITECTURE PRINCIPLES, STANDARDS & GOVERNANCE:Define, communicate, and enforce enterprise architecture principles, standards and data governance framework Act as an architectural authority, governing solution designs and key technology decisions for all planning platforms Ensure new systems integrate smoothly into the enterprise landscape and support long-term objectives Ensure planning data models – hierarchies, scenarios, forecast versions, and actuals – are consistent, governed, and interoperable across all planning domains BUSINESS TRANSFORMATION & VALUE ENABLEMENT:Lead enterprise-level architectural thinking for IBP transformation within an FMCG/CPG context Advise senior stakeholders on architectural trade-offs, risks, and opportunities related to process alignment and system capabilities, transitional architecture to avoid any business disruption and clear roadmap to achieve the end state architecture Drive simplification of the application and data landscape to improve agility, resilience, and cost efficiency Design complex process integrations, specifically architecting how Top-Down (BP) and Bottom-Up plan (Latest Estimate) converge to achieve rolling consensus forecasting cycle. Enable real-time or near-real-time data flows across planning platforms and operational systems, supporting responsive and connected enterprise planning INVESTMENT PROTECTION & DELIVERY ALIGNMENTProvide architectural assurance and due diligence for major initiatives Reduce enterprise risk by ensuring alignment with approved architectures and roadmaps Collaborate with Agile and SAFe delivery teams to ensure architecture is actionable and supports effective execution ARE THESE YOUR SECRET INGREDIENTS? Extensive EA Experience: Proven track record as an Enterprise Architect in large-scale, complex FMCG/CPG organizations Executive Influence: Ability to operate at enterprise and executive level, translating deep technical integrations into business value to influence business and IT decisions Deep Planning Domain & Process Knowledge: Deep understanding of end-to-end IBP processes. Crucially, proven ability to map and integrate complex business processes, including:Commercial plan – volume & value Promotional Plan Demand and Supply chain planning Cost Planning including Manufacturing, Supply Chain, Procurement and Workforce Best-of-Breed Technology Expertise: Proven experience designing and governing architectures across a multi-vendor landscape. Specific experience with our core stack is highly desirable; Anaplan (Connected Planning), Blue Yonder (Demand & Supply), XTEL (TPM), Workday (workforce management) Data Integration: Deep knowledge of modern data architecture, integration patterns, and API-led connectivity, specifically within an Azure Data Platform environment Experience working in large-scale, complex technology landscapes with multiple platforms and vendors. Familiarity with TOGAF, applied pragmatically (principles, target states, roadmaps, governance) Experience operating in Agile and SAFe environments Strong communication skills, able to convey architectural concepts to non-technical stakeholders<br>ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact. We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth. We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be. And although we have so much to be proud of, we always stay humble. We believe the real magic happens - for us and for you - when we OPEN UP.<br>AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The Corporate Sales Assistant Manager is responsible for driving revenue growth and maximizing customer value through the acquisition of new corporate customers and the expansion of existing accounts. The role ensures the effective promotion and sale of Vodafone’s voice, fixed, and enterprise solutions, while building strong relationships with key stakeholders and decision-makers. The individual acts as a trusted business partner to customers, identifying business needs and translating them into tailored technology solutions. Working closely with internal teams and external stakeholders, the role is responsible for managing the end-to-end sales cycle, increasing account penetration, enhancing customer satisfaction, and contributing to the achievement of the organization's commercial objectives through proactive account management and strategic business development.</p> <h4>Job profile</h4> <ul> <li>Develop, implement and maintain security policies, standards and procedures in alignment with industry best practices and compliance requirements for the customers.</li> <li>Oversee the security delivery process, ensuring services are delivered on time, within budget, and meet client quality standards.</li> <li>Serve as the primary point of contact for key clients, ensuring communication is clear and that client needs are understood and met.</li> <li>Ensure the delivery of services meets the agreed SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and business objectives.</li> </ul> <p><strong>Project management:</strong></p> <ul> <li>Monitor and report on service performance, ensuring that corrective actions are taken when performance deviates from agreed standards.</li> <li>Proactively identify opportunities for continuous improvement in service delivery processes.</li> <li>Ensure that security solutions adhere to regulatory requirements, industry standards, and organizational policies.</li> <li>Identify and mitigate risks throughout the delivery lifecycle.</li> </ul> <p><strong>Stakeholder management:</strong></p> <ul> <li>Lead and manage security delivery teams, ensuring alignment with organizational objectives and high performance.</li> <li>Foster a collaborative and high-performance culture within the security delivery team.</li> <li>Conduct regular performance reviews and coaching sessions for team members.</li> <li>Drive innovation by exploring and adopting cutting-edge security tools and methodologies.</li> </ul> <p><strong>Risk management:</strong></p> <ul> <li>Oversee the establishment and implementation of contingency plans.</li> <li>Track service performance using key performance indicators (KPIs) and service level agreements (SLAs), providing regular reports to clients and senior management.</li> <li>Continuously assess security delivery processes and implement improvements to increase efficiency, reduce costs, and enhance customer satisfaction.</li> <li>Oversee the resolution of service issues and escalate complex problems as needed, ensuring swift resolution and minimal impact on clients.</li> <li>Manage budgets and resources for security delivery projects, ensuring the efficient use of resources and adherence to financial constraints.</li> <li>Identify potential risks to security delivery and implement mitigation strategies to minimize disruption.</li> <li>Collaborate with other departments (e.g., sales, IT, product development) to introduce innovative solutions and services that add value to clients.</li> </ul> <p><strong>Compliance and auditing:</strong></p> <ul> <li>Ensure the security delivery aligns with the relevant regulations, compliance frameworks and industry standards.</li> </ul> <h4>Competencies and qualifications</h4> <ul> <li>10 years experience with at least 5 years as a security delivery manager.</li> <li>Bachelor’s degree in computer science, information technology, engineering, or a related field.</li> <li>Strong communication, interpersonal and presentation skills.</li> <li>Proven leadership and team management skills, with the ability to motivate and guide teams toward achieving objectives.</li> <li>Excellent command of Arabic and English.</li> <li>Extensive experience managing large-scale security programs and projects across diverse environments.</li> <li>Demonstrated expertise in areas such as threat management, incident response, identity and access management (IAM), and cloud security.</li> <li>Experience with managing service delivery in a fast-paced, complex environment and experience in managing large-scale multi-disciplinary service delivery teams.</li> <li>Must have technical and professional qualifications:</li> <li>Strong understanding of ICT systems integration methodologies.</li> <li>Relevant certifications such as CISSP, CISM, PMP, or ITIL are highly desirable.</li> <li>Familiarity with IT service management frameworks (e.g., ITIL v4) and related tools (e.g., ServiceNow, BMC Remedy).</li> <li>Strong knowledge of security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS).</li> <li>Ability to understand and manage technical concepts and processes, bridging the gap between technical and non-technical stakeholders.</li> <li>Familiarity with security technologies and tools, including SIEM, firewalls, and endpoint protection solutions.</li> <li>Knowledge of quality assurance processes and tools to ensure that deliverables meet specified requirements and quality standards.</li> <li>Understanding of budgeting principles and experience in managing project budgets, tracking expenses, and making financial decisions within budget constraints.</li> <li>Experience in managing changes to project scope, schedule, and requirements while minimizing disruption to project progress.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

Job Description<br><br>Kraft Heinz is looking for a Customer Logistics Executive to join a high-performing team with direct external exposure, working alongside peers who are always striving to reach the next level. In this role, you will report to the Customer Logistics Manager and gain significant exposure to senior stakeholders.<br><br>The purpose of this role is to support critical operational topics within the Kraft Heinz partnership with key distributors. You will act as the main point of contact for problem-solving, data collection, and process improvement across the full operational chain. You will also play a key role in delivering topline and bottom-line targets for the region, including gross sales value, net sales volume, and contribution margin. This role requires strong analytical skills, excellent communication abilities, and a deep understanding of supply chain processes. The ideal candidate thrives in a fast-paced environment and brings a customer-centric mindset.<br><br>Responsibilities<br><br>Meet Customer Logistics KPI scores and achieve service level targets Deliver products in line with customer service targets to ensure high customer satisfaction Manage the full order fulfillment cycle from order placement to delivery, while continuously identifying opportunities to improve efficiency and reduce cycle time Monitor and coordinate distributor order cycle routines to ensure stock availability Coordinate internally and with distributors to process and track orders, ensuring order accuracy, on-time delivery, and resolution of any order-related discrepancies Address and resolve delivery and transportation challenges, acting as the main escalation point for logistics and delivery service quality issues Collaborate with Logistics and customers to optimize ordering parameters such as MOQ and ordering frequency, with the aim of minimizing Cost to Serve and improving operational savings Proactively support customers and the business by anticipating risks or expected changes throughout the order cycle Oversee daily operations, including complaints and returns, in coordination with relevant stakeholders Assess the performance of freight forwarders and agents in areas such as on-time delivery, collection, document accuracy, communication, service, availability, and escalation Collaborate with local, regional, and global teams to create coordinated plans Build and maintain strong relationships with a broad range of stakeholders, including external customers, external and internal suppliers/factories, the central logistics hub team, and internal commercial, supply chain, and finance teams<br><br>Support in Demand Drivers and Data Visibility<br><br>Maintain monthly tracking reports for shipment count and other KPIsCollaborate with demand planners and provide market insights from the distributor sales team to support an accurate forecasting process Contribute to the monthly S&OP executive meeting, addressing issues or discrepancies as needed Perform risk assessments by identifying, analyzing, and minimizing potential risks that could interrupt the supply chain, and develop effective mitigation plans Identify and propose actions to manage slow-moving or obsolete stock in order to eliminate expiry risk and optimize inventory levels Collaborate with demand planners and the commercial team to build the most accurate sales forecast Ensure continuous improvement and sustainability to achieve the optimum level of forecast effectiveness Take responsibility for effective stock and inventory management Work with the demand planning team to analyze demand patterns, sales forecasts, and inventory data to determine optimal stock levels for each product, ensuring adequate stock cover while minimizing excess inventory Connect interdepartmental information and data to support informed business decisions that balance cost, inventory, and business priorities while meeting customer needs and profitability goals<br><br>Customer Excellence<br><br>Establish and maintain positive relationships with customers Provide prompt, efficient, and satisfactory responses to customer inquiries Identify opportunities to improve the customer experience and provide feedback to relevant teams and departments Analyze customer data to identify patterns and insights, and use this information to strengthen customer relationship management strategies Work collaboratively with departments such as marketing, sales, logistics, and product development to refine the customer experience journey Conduct customer segmentation and develop a customer service strategy for each segment Execute Customer KHC Surveys with key strategic customers, analyze results, and implement action plans to close gaps and elevate service levels Ensure regular customer meetings are scheduled, including annual top-level meetings, supported by joint dashboards that go beyond internal KPIs to measure service as experienced by the customer and improve customer perception Drive joint projects with customers to enhance satisfaction and improve service levels Ensure the effective development and documentation of Service Level Agreements with customers<br><br>Commercials & Contract Compliance<br><br>Understand and comply with customer contracts, especially shipment requirements Monitor cargo movement from tender phase through delivery in line with contractual agreements Ensure adherence to financial regulations within the respective markets Manage the end-to-end Letter of Credit (LC) process, including LC draft review, document preparation, coordination with customers for processing, and submission of documentation to the customer’s bank through to payment confirmation Develop a strong understanding of international commercial terms Ensure that all safety and logistics regulations are strictly followed Perform management reporting activities as needed Understand business needs across the supply chain Act as the single point of contact and primary liaison between Kraft Heinz and the distributor, maintaining regular communication and promptly addressing inquiries, concerns, and escalations<br><br>Process Improvement<br><br>Lead value stream mapping exercises to identify process inefficiencies and resource waste, and implement corrective actions Continuously evaluate and improve logistics processes, identifying opportunities for enhancement, automation, and efficiency gains to streamline operations and reduce cost Establish and maintain effective governance and standard operating procedures (SOPs) that are current and properly authorized within the designated framework<br><br>Experience & Required Skills<br><br>Bachelor’s degree in supply chain, Finance, or a related field3 to 5 years of experience in operations, logistics, or analysis Prior experience in an FMCG environment is important Excellent analytical skills Ability to proactively challenge and advise Experience dealing with senior management Strong interpersonal, influencing, and communication skills Experience developing creative business solutions Strong command of English, with the ability to understand and communicate clearly and effectively<br><br>Competencies<br><br>Work as a Team – Live the Power of WeWork as a Team – Energize Self and Others Inspire Excellence – Simplify the Complex Inspire Excellence – Move with Speed and Agility Navigate Our Future – Define the Destination<br><br>What We Offer<br><br>An ambitious employer that wants the very best for you A fast career track that few other companies can match A competitive salary and excellent bonus structure above market level A permanent contract, because we believe in making big bets on people Plenty of room for innovative ideas — if you have a great idea, we want to hear it and help bring it to life<br><br>Location(s)<br><br>El Tagamoa El Khames Commercial Office<br><br>Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

ABOUT ABDUL LATIF JAMEEL<br>Abdul Latif Jameel… a place to realize your potential. Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including, Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945 Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br>About The Role<br>Lead the end-to-end design, configuration, deployment, and stabilization of SAP Success Factors Performance & Goals across a multi-country rollout. The consultant will own solution quality from global-template decisions through localized performance cycles, testing, launch, hypercare, and transition to support while remaining personally hands-on in the system. The initial priority is Italy, Poland, and the United Kingdom, followed by Algeria, Spain, China, and Japan. The role will create a consistent global performance framework while accommodating approved local language, calendar, employee-relations, privacy, regulatory, and operating-model requirements.<br>KEY ACCOUNTABILITIESOwn the Performance & Goals workstream across discovery, fit-to-standard and localization workshops, solution design, configuration, integration, testing, production launch, cutover, hypercare, and transition to support. Translate the global talent and performance philosophy into a scalable system template, clearly separating globally governed standards from justified country or business-unit variations. Facilitate workshops with HR, talent, business leaders, IT, HR operations, legal, privacy, security, employee-relations/works-council representatives, and local country teams. Provide design authority for performance cycles, goal-setting processes, review populations, rating governance, timelines, form routing, completion controls, and user experience. Personally configure and troubleshoot the module rather than delegating all system work to junior resources or technical administrators. Manage scope, design decisions, dependencies, risks, defects, readiness criteria, and stakeholder approvals for each rollout wave. Plan and control configuration promotion and release management across environments, including instance synchronization/Configuration Center where applicable, dependencies, regression impact, release notes, and rollback considerations. Produce high-quality functional and technical documentation, configuration workbooks, test evidence, operating procedures, support guides, and knowledge-transfer materials.<br>Geographic Scope<br>Phase 1 — priority: Italy, Poland, United Kingdom. Immediate design authority and hands-on configuration of the global framework and priority-country performance cycles. Recent delivery evidence in these countries is strongly preferred. Phase 2 — extension: Algeria, Spain, China, Japan. Extend the approved template with validated local language, calendar, privacy, works-council/employee-relations, regulatory, process, and reporting requirements.<br>QUALIFICATIONS & EXPERINCE<br>Bachelor’s degree (or recognized equivalent) in Information Technology, Computer Science, Engineering, or a closely related discipline is mandatory. Current SAP Success Factors Performance & Goals certification is mandatory and must be valid/verifiable at the time of submission and throughout the engagement, subject to SAP certification-maintenance requirements.8–12+ years of SAP HCM and/or SAP Success Factors experience, including at least 5 years of deep, recent Performance & Goals implementation experience. Minimum four full-cycle Performance & Goals implementations, including at least two delivered as the hands-on module lead or senior solution/configuration lead. Demonstrable multi-country production deployments; experience in Italy, Poland, and the United Kingdom is strongly preferred, with additional experience in Algeria, Spain, China, and/or Japan advantageous. Strong understanding of performance-management operating models, goal governance, competency frameworks, rating methodology, effective-dated employee populations, security, privacy, reporting, and auditability. Proven ability to work directly with HR/talent leaders, IT, HR operations, legal, privacy, security, employee representatives, executives, local country teams, and third-party vendors. Professional English communication and documentation skills; relevant Italian, Polish, Spanish, Arabic, Chinese, or Japanese language capability is advantageous. Ability to travel to rollout locations and work across European and Asian time zones as agreed for the engagement.<br>Mandatory Delivery Skills Goal Management Goal-plan templates; fields; states; categories; weights; permissions; goal libraries; alignment/cascading; team/shared goals; imports and validations. Performance forms Form templates; sections; rating scales; calculations; route maps; permissions; signatures; due dates; launch, routing, completion, and administrator corrections. Competencies & content Competencies, behaviors, job-role/profile content, mapping to forms, localized instructions, labels, notifications, and text replacement. Continuous performance Activities, achievements, feedback, coaching/check-ins, one-to-one features, and integration with formal performance reviews where in scope. Security & reporting RBP; target populations; confidential data controls; completion, ratings, audit, reconciliation, and Story reports where enabled. Integration & data EC/HR master data; OData/APIs; Integration Center; CSV/SFTP; import/export; mappings; testing; error handling; monitoring and reconciliation. Delivery execution Workshops; global/local design; SIT/UAT; release management; production launch; cutover; hypercare; documentation and knowledge transfer.<br>Preferred Skills & Certifications Current SAP Success Factors Calibration certification and hands-on Calibration implementation experience. Certification and implementation experience in related modules such as Employee Central, Compensation, Succession & Development, or People Analytics. Experience designing enterprise-wide performance frameworks, competency models, talent processes, rating governance, and manager enablement for diverse employee populations. Experience integrating Performance & Goals outcomes with Compensation, Calibration, Succession, Learning, analytics, and external reporting platforms. Experience with multilingual/global deployments, works councils, accessibility, change management, training, and transition to managed services or internal support teams. Leads design workshops decisively, challenges ambiguous or conflicting requirements, and translates talent policy into sustainable, testable configuration. Balances global governance with legitimate country needs and resists unnecessary template proliferation or unsupported customization. Communicates clearly from configuration specialists to executives, making decisions, dependencies, risks, privacy impacts, and trade-offs visible early. Owns module quality, delivery commitments, documentation, and issue resolution while collaborating constructively across distributed teams. Coaches administrators and internal consultants, conducts design/configuration reviews, and transfers knowledge for sustainable support. Demonstrates discretion, cultural awareness, sound judgment, and attention to detail when handling sensitive performance and rating data.<br>WHY JOIN ABDUL LATIF JAMEEL<br>Set up business from ground. Be part of a globally respected, family-owned organization with 80 years of pioneering history Work across diverse cultures and geographies with real international exposure Join a people-first culture built on Respect, Continuous Improvement, Pioneering Spirit, and Empowerment<br>READY TO MAKE YOUR MARK?<br>If you are ready to grow, contribute, and realize your potential within one of the region's most respected organizations — we would love to hear from you. Apply now!

ABOUT ABDUL LATIF JAMEEL<br>Abdul Latif Jameel… a place to realize your potential. Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including, Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945 Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br>About The Role<br>Provide senior change leadership for the end-to-end SAP Success Factors program, ensuring employees, managers, HR, payroll, IT, security, and business leaders understand, adopt, and sustain new processes, roles, data responsibilities, and digital ways of working. The role will convert program outcomes into an evidence-based ADKAR change plan and lead its execution across rollout waves. The initial priority is Italy, Poland, and the United Kingdom, followed by Algeria, Spain, China, and Japan. The consultant will report to the Program Manager and partner closely with functional, integration, data, payroll, testing, training, communications, country, legal/privacy, and support teams.<br>KEY ACCOUNTABILITIES<br>• Develop and own the integrated change-management and adoption strategy aligned with program outcomes, SAP Activate, delivery releases, country plans, deployment waves, and business benefits.• Lead change-impact and readiness assessments covering processes, roles, organization, policy, controls, data ownership, security/RBP, manager and employee experience, integrations, payroll, reporting, and support model.• Build and maintain stakeholder maps, influence assessments, sponsorship plans, engagement roadmaps, change personas, country segmentation, and a credible change-agent/champion network.• Coach the Program Manager, executive sponsors, HR leadership, country leaders, Product Owners, workstream leads, and people managers on visible sponsorship, role-modeling, resistance management, and reinforcement.• Own the program communications strategy and calendar, ensuring messages are audience-specific, timely, consistent, locally appropriate, translated where required, and linked to clear calls to action.• Lead the learning and capability strategy, including training-needs analysis, curricula, role-based journeys, materials, train-the-trainer, delivery logistics, attendance, knowledge checks, and post-training reinforcement.• Integrate change activities into release, sprint, testing, cutover, and hypercare plans; ensure business readiness and adoption risks inform go/no-go decisions and stabilization priorities.• Establish adoption analytics and reporting, diagnose weak adoption or resistance, agree targeted interventions, and track benefits and behavioral sustainment after go-live.• Manage the change workstream plan, team, budget, vendors, deliverables, RAID, dependencies, decisions, quality, reporting, and escalation within delegated authority.• Ensure change deliverables, approvals, evidence, lessons learned, local adaptations, operating procedures, and handover materials are complete and audit-ready.<br>Geographic Scope<br>Phase 1 — priority: Italy, Poland, United Kingdom. Lead discovery, impact assessment, stakeholder alignment, communications, training, readiness, adoption measurement, go-live reinforcement, and country change networks. Phase 2 — extension: Algeria, Spain, China, Japan. Adapt the global change framework using lessons learned while addressing language, culture, labor relations, privacy, regulatory, localization, and operating-model requirements.<br>QUALIFICATIONS & EXPERINCE<br>• Bachelor’s degree (or recognized equivalent) in Organizational Psychology, Human Resources, Business Administration, Communications, Education, Information Systems, or a closely related discipline is mandatory; a relevant master’s degree is advantageous.• Current Prosci Change Management Practitioner certification, or equivalent formal certification demonstrating practical mastery of the ADKAR methodology, is mandatory.• Typically 8–12+ years of organizational change-management experience, including at least 5 years leading change for enterprise HR, ERP, cloud, or digital transformations.• Minimum four full-cycle transformation implementations with substantial responsibility from strategy and design through deployment, hypercare, adoption measurement, reinforcement, and benefits sustainment; at least two as Change Lead/Change Management Leader.• Demonstrable experience leading change for SAP Success Factors, SAP HCM, HR operating-model, payroll, or comparable global HR technology programs.• Strong practical experience with ADKAR assessments and interventions across Awareness, Desire, Knowledge, Ability, and Reinforcement, supported by measurable evidence rather than communications-only delivery.• Demonstrable multi-country delivery experience; Italy, Poland, and United Kingdom experience is strongly preferred, with Algeria, Spain, China, and/or Japan advantageous.• Experience engaging executive sponsors, people managers, employees, HR, IT, payroll, legal/privacy, security, works councils/employee representatives, vendors, and distributed country teams.• Professional English communication and executive presentation skills; additional languages relevant to the rollout countries are advantageous.• Ability to travel to rollout locations and work across European, North African, and Asian time zones as agreed for the engagement.<br>Mandatory Hands-on Skills ADKAR execution--Baseline and pulse assessments; barrier diagnosis; targeted interventions; evidence across Awareness, Desire, Knowledge, Ability, and Reinforcement. Change strategy--Change vision, principles, roadmap, governance, resourcing, budget, country deployment model, benefits alignment, risk and dependency management. Impact & readiness--Process/role/organization/data/technology impacts; audience segmentation; readiness criteria; heatmaps; action plans; go/no-go evidence. Sponsorship & stakeholders--Sponsor roadmap, coaching, influence mapping, engagement, manager enablement, change network, resistance identification and resolution. Communications--Audience-led narrative, message architecture, multichannel calendar, localization, approvals, campaign delivery, feedback and effectiveness measurement. Learning & capability--Training-needs analysis, curricula, role-based content, train-the-trainer, logistics, knowledge checks, proficiency assessment, job aids and reinforcement. Adoption analytics--Survey design, sentiment, participation, proficiency, usage, behavior, support, compliance and benefit indicators; dashboards and intervention tracking. Program leadership--Workstream plan, RAID, dependencies, vendors, quality, budget, reporting, facilitation, Agile/SAP Activate integration, cutover and hypercare.<br>Preferred Skills & Certifications• Prosci Advanced Change Practitioner, Prosci Train-the-Trainer, Change Management Institute (CMI), ACMP Certified Change Management Professional (CCMP), or equivalent advanced credential.• SAP Success Factors certification or formal training in Employee Central, Platform, Performance & Goals, Learning, Integration, or another relevant module.• SAP Activate, PMI-ACP, Scrum, SAFe, Agile PM, PMP, PRINCE2, learning-design, facilitation, coaching, or organizational-development certification.• Experience with Success Factors role-based experiences, People Profile, workflows, security/RBP, identity/SSO, integrations, data migration, payroll/downstream processes, testing, release, and support impacts.• Experience with tools such as Jira, Azure Dev Ops, Walk Me, SAP Enable Now, Qualtrics, Microsoft 365, Share Point, Teams, learning platforms, survey tools, or equivalent. Leadership & Stakeholder Competencies• Strategic leadership: links business outcomes, system delivery, operating-model change, people impacts, adoption, and benefit realization.• Executive influence: earns sponsor commitment, challenges constructively, frames clear choices, and secures timely decisions without relying on formal authority.• Empathy and cultural intelligence: understands varied employee experiences and adapts approaches across functions, countries, languages, cultures, and levels of seniority.• Facilitation and coaching: leads difficult workshops, equips managers and change agents, resolves resistance, and builds sustainable internal capability.• Evidence-based judgment: uses qualitative and quantitative insight to prioritize interventions, report honestly, and distinguish activity from adoption.• Resilience and integrity: remains credible during ambiguity, resistance, testing pressure, cutover, and executive scrutiny while protecting confidential employee information.<br>WHY JOIN ABDUL LATIF JAMEEL<br>Set up business from ground. Be part of a globally respected, family-owned organization with 80 years of pioneering history Work across diverse cultures and geographies with real international exposure Join a people-first culture built on Respect, Continuous Improvement, Pioneering Spirit, and Empowerment<br>READY TO MAKE YOUR MARK?<br>If you are ready to grow, contribute, and realize your potential within one of the region's most respected organizations — we would love to hear from you. Apply now!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <i>About Sanofi:</i>We’re an R&amp;D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.<i>About the job</i><b>Key dimensions - Scope &amp; Scale:</b>Go To Market Capabilities (GTMC) organization helps Sanofi to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.As part of GTMC, vision of the Omnichannel function is the definition of Sanofi-wide best-in-class omnichannel engagement strategy, incl. development of standards &amp; best practices across markets and brand teams, as well as executional planning and support of local omnichannel approaches (incl. change management); GTMC will also collaborate closely with Digital to provide consistent tools.As a member of Africa Omnichannel Operations organization, Business Unit Omnichannel manager will be accountable to:<ul><li>Drive execution of omnichannel transformation and capability building strategy in his/her market</li><li>Secure standardization of approaches, methodologies, solutions and tools across the BUs.</li><li>Lead transformation in the ways of working locally.</li><li>Take agile decisions, ensure customer centric approach and external perspective and take the necessary thoughtful risks to balance the maximum satisfaction of our customers with the value added to Sanofi.</li><li>Have One Sanofi approach, boosting the use of global tools and solutions, eliminating any fragmentation of our ecosystem, fostering the delivery of global and standard solutions, avoiding exceptions, but making sure that the specific and relevant needs of all GBUs are attended.</li><li>Work closely with BU’s, Digital, Procurement and the other GTMC pillars’ local leaders, aligning priorities and acting always under One Sanofi spirit to deliver best-in-class and best-in-cost support to our businesses.</li></ul><br><b>Main responsibilities:</b><ul><li>Oversee the holistic local “orchestration”, maintaining a view of customers experience cross-GBU (digital and non-digital channels) to ensure a best-in-class customer experience.</li><li>Leading local deployment of Omnichannel transformation programs (Turing, GenAI, new platforms deployment, etc.)&nbsp;​</li><li>Driving cross-BU change management for adoption of innovative / best-in-class practices and capabilities to maximize business impact and efficiency. Ensure effective communication, training, and adoption of changes across the organization in collaboration with Omnichannel BU Managers.</li><li>Assessment of skillset requirements and deployment of training modules &amp; contents to local teams</li><li>Communicate go-to-market strategies, results, and key insights into leadership and cross-functional teams, fostering alignment and understanding, and enhancing data-driven actions.</li><li>Ensure local awareness and alignment with global tools, standards and processes related to omnichannel execution.</li><li>Ensure building Sanofi Social media presence across Africa with strict adherence to Regulatory &nbsp;, Compliance rules &amp; regulations</li><li>Enhance Sanofi Websites Operations across Africa in collaboration with global Omnichannel team &amp; local medical &amp; marketing teams &nbsp;</li><li>Upgrade Sanofi omnichannel experience in events as well as accelerating reaching the North star of best-in-class customer experience across markets &amp; across channels</li><li>Build E2E Contents Cadence between global ,local , Omnichannel Medical &amp; commercial to have divers contests serving brands objectives &amp; matching customers’ expectations</li><li>Fulfill other job evolving needs/duties as required</li></ul><b>Ways of working </b><ul><li>You will be a member of Africa Omnichannel Operations Team.</li><li>You will foster partnerships and close collaboration between local cross-functional teams (i.e. Marketing, Medical, Digital and Procurement) and with the other pillars of GTMC, and drive structured ways of working among teams to deliver best-in-class omnichannel experiences for our customers.</li><li>You will operate in a lean but effective agile manner.</li><li>You will continuously work with GBU’s to deliver the value and insights expected from the Omnichannel Operations GTMC pillar as true partner in enabling business growth, establishing one single voice locally, prioritizing the needs of all businesses and the point of view of cross-functional teams.</li></ul><i>About you </i><b>Work Experience:</b><ul><li>5+ years leading Omnichannel, Customer Engagement or Digital Marketing operations, with a focus on content mapping and campaign execution within the pharma industry.</li><li>Strong execution skills with proven delivery of outstanding results.</li><li>High persistence and resilience.</li></ul><b>Knowledge:</b><ul><li>Omnichannel management experience and expertise, with existing omnichannel projects proficiency focusing on AI driven solutions (e.g Turing, GenAI).&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Strategic analysis and planning, project management, Change Management skills , IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally.&nbsp;&nbsp;</li></ul><b>Skills and Competencies:</b><ul><li><b>Business</b>: Good analytical skills; Ability to prioritize; Financial acumen; Over achievement against set objectives; Ability to take quality and agile decisions.</li><li><b>Leadership</b>: Leads by example and walks the talk; Demonstrates a high level drive, passion and ambition for high performance; Challenges continuously the status quo; Has well-developed time management skills, mastering in prioritizating tasks and planning own workloads to ensure deadlines and desired results are met.</li><li><b>Networking</b>: Has experience of successfully to deliver high performance in multicultural environments and in a matrix organization; Works well in cross-functional teams.</li><li><b>Personal Characteristics</b>: Hands-on, execution and result orientation, accountability, creativity, initiative, high persitance and resilience, stress management, learning agility, ability to work on one’s own, continuous improvement, listening skills.</li></ul><b>Take the Lead Values</b><ul><li><b>Aim Higher:</b> Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.</li><li><b>Act for Patients:</b> Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients.</li><li><b>Be Bold:</b> Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth.</li><li><b>Lead Together:</b> Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.</li></ul><i>Why choose us?</i><ul><li>Help shape the future of care for chronic and complex conditions like diabetes and cardiovascular disease - and make a real impact at scale, with medicines that reach over 100 million people each year.</li><li>Lead a high-impact portfolio with bold ambitions and significant upcoming launches.</li><li>Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.</li><li>Expand your leadership impact through cross-functional collaboration and international career paths.</li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>

<p><h4>About the company</h4> <p>We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</p> <p>This position is based in Cairo, Egypt.</p> <p>SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.</p> <p>SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo.</p> <h4>Job profile</h4> <p>The Digital Sales Development team guides and influences customers to take informed decisions in the early stages of their digital transformation journey by creating a world-class engagement experience. This team is responsible for building and nurturing pipeline of sales opportunities and incremental revenue aligned with the Sales and Marketing teams, focusing on prospecting into the SAP install base and net new name accounts, while nurturing leads into qualified opportunities within their assigned space. This team drives digital and high-quality engagement with potential customers delivering superior customer experience.</p> <p>As a Digital Sales Development Executive, you will work with a team focused on sourcing and nurturing demand to grow SAP’s Cloud ERP & LoB footprint in net new name and install base across all industries, working with SAP and partners resources, as well as customers. You will be focusing on SAP’s solution area described below.</p> <h4>Solution specialization</h4> <p>Customer experience (CX) provides organizations with the tools and technology to enable meaningful, personalized, and seamless customer interactions that drive business growth.</p> <p>CX focuses on putting the customer at the center of business to drive transformative results. These solutions provide organizations with the tools and technology to deliver consistent, engaging, and personalized experiences across every touchpoint in the customer journey. CX solutions connect commerce, sales, service, marketing, and customer data, but with a unique focus on the end-to-end customer experience. By understanding, anticipating, and responding to the needs and expectations of each individual customer, CX enables organizations to streamline customer-facing operations, increase loyalty and revenue, and make data-driven decisions to optimize engagement across the entire lifecycle. It's a powerful tool for enhancing overall go-to-market efficiency and ensuring the success of an organization's customer retention and growth strategies.</p> <h4>Key responsibilities and tasks</h4> <p>The purpose of this position is to extend SAP's market coverage in the dedicated segment by generating new pipeline through:</p> <ul> <li>Executing targeted outbound campaigns via phone, chat, and email. For targeted outbound campaigns, leads will be qualified according to the applicable methodology and handed over to Sales using standard global process.</li> <li>Accelerating pipeline and increasing conversion by executing programmatic recycled (discontinued / disqualified leads) and reconstituted nurturing (aged pipeline).</li> <li>Nurturing leads received from other demand generation functions and progressing stalled pipeline. For targeted outbound campaigns, leads will be qualified according to the applicable methodology and handed over to Sales using standard global process.</li> </ul> <p>Digital Sales Development Executive generates and qualifies leads through proper means, nurtures aging leads and opportunities, and eventually hands over fully qualified leads to their assigned Account Executives for further sales progress.</p> <p>The Digital Sales Development Executive will be co-located in the Digital Hub. They will be joining in territory and account planning to support the team and will be the future candidate pool for transition into sales roles.</p> <h4>Campaign execution & lead management</h4> <ul> <li>Plan and execute call and email activities to generate leads using the most efficient means together with manager/expert.</li> <li>Support and cooperate with Field Marketing, Solution Specialists, Account Executives.</li> <li>Align with Sales colleagues for most effective territory planning and execution, covering all routes to market.</li> <li>Generate and qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) in alignment with management.</li> <li>Pass qualified leads to Sales resource for opportunity management and execution.</li> <li>Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports.</li> </ul> <h4>Training & enablement</h4> <ul> <li>Assist in activities to enhance demand generation and product/solution skills.</li> <li>Be active part of either classroom, e-learning, virtual classroom, or mentor-led activities.</li> <li>Complete all enablement requested in a timely manner.</li> </ul> <h4>Experience and language requirements</h4> <ul> <li>2-5 years of experience in demand generation or inside sales environment.</li> <li>Preferably digital (remote) experience, specifically in high volume of customer facing experience, phone-centric work.</li> <li>High volume activity working environments, involving phone and a CRM/contact management system.</li> <li>Fluency in English and Arabic required.</li> <li>Fluency in any other regional language preferred.</li> <li>Bachelor's degree or equivalent business experience.</li> </ul> <h4>Bring out your best</h4> <p>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.</p> <h4>We win with inclusion</h4> <p>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.</p> <p>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.</p> <h4>Additional information</h4> <p>Requisition ID: 456762 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p> <p>Job segment: ERP, Developer, Cloud, Inside Sales, Telemarketing, Technology, Sales</p></p><p></p>

Department: Technology Strategy & Operations, Digital & Technology Platform Services<br>The Enterprise Architect – People & Culture (P&C) is a key member of the Enterprise Architecture team, owning the architectural direction for the People & Culture function at Coca-Cola HBC. This role spans the full breadth of the P&C landscape, encompassing Employee Experience, Employee Lifecycle, Talent, Performance Management, Rewards, Learning, Org Design, Workforce Management, Time & Absence, Payroll, Employee Listening & Cultural Interventions, and the Analytics & Reporting that underpins them. The role acts as a trusted advisor and architectural authority, accountable for ensuring that these capability areas connect into a single, coherent, and employee-centric P&C architecture – rather than operating as isolated functional silos. The Enterprise Architect brings a deep end-to-end understanding of the business and anticipates and interprets industry trends in HR, AI, and data, translating them into target architectures, integration blueprints, and transformation roadmaps. The end goal of the P&C architecture is to deliver the best possible experience for every employee – intuitive, connected, and consistent at every touchpoint across the employee lifecycle. Working closely with senior stakeholders across P&C, IT, and the business, the Enterprise Architect governs a best-of-breed technology landscape – including Workday, SAP, Cornerstone, Org Vue, Avature, Perceptyx, and the data and AI platforms that connect them – ensuring these solutions are architecturally coherent, properly integrated, and collectively serve employees rather than just internal process owners. The Enterprise Architect connects the dots across P&C, technology, and the wider business, proactively identifying opportunities for simplification, automation, and better user experience, and collaborates closely with platform architects and delivery teams to reduce fragmentation and integration debt across the full P&C ecosystem.<br>YOUR NEW KEY RESPONSIBILITIES:<br>ENTERPRISE ARCHITECTURE STRATEGY & OWNERSHIP:Own and evolve the Enterprise Architecture vision and strategy for the People & Culture function, covering Employee Experience, Employee Lifecycle, Talent, Rewards, Learning, Org Design, and Workforce Management. Define and maintain target architectures and transition roadmaps for each P&C capability and the integration layer that connects them across our core HR technology stack Ensure architectural coherence across all programs, platforms, and products that contribute to the P&C ecosystem, minimizing redundancy and technology debt<br>ARCHITECTURE PRINCIPLES, STANDARDS & GOVERNANCE:Define, communicate, and enforce enterprise architecture principles, standards and data governance framework Act as an architectural authority, governing solution designs and key technology decisions across all P&C platforms Ensure new systems integrate smoothly into the enterprise landscape and support long-term objectives Ensure employee data models – profiles, organizational hierarchies, job architecture, and master data – are consistent, governed, and interoperable across all P&C domains, and embed user experience and accessibility standards into every architectural decision<br>BUSINESS TRANSFORMATION & VALUE ENABLEMENT:Lead enterprise-level architectural thinking for P&C transformation, grounded in a deep end-to-end understanding of the business and how people processes connect to commercial and operational outcomes Stay close to trends in HR, AI, data, and user experience design, and translate relevant external developments into concrete architectural opportunities for P&CAdvise senior stakeholders on architectural trade-offs, risks, and opportunities related to process alignment and system capabilities, with a transitional architecture that avoids disruption to employees and a clear roadmap to the end-state architecture Drive simplification of the application and data landscape to improve agility, resilience, and cost efficiency, while continuously raising the bar on employee experience Identify and champion practical applications of AI and modern data architecture within P&C – from employee-facing virtual assistants to predictive analytics – ensuring solutions are well governed, integrated, and improve the employee experience rather than adding complexity. Proactively connect the dots across P&C, IT, and the wider business – spotting patterns and opportunities others might miss – and enable real-time or near-real-time data flows across P&C platforms and operational systems to support a responsive, connected employee experience<br>INVESTMENT PROTECTION & DELIVERY ALIGNMENT:Provide architectural assurance and due diligence for major P&C initiatives, with employee experience and usability as core evaluation criteria Reduce enterprise risk by ensuring alignment with approved architectures and roadmaps Collaborate with delivery teams and platform owners across P&C and IT to ensure architecture is actionable and supports effective execution.<br>ARE THESE YOUR SECRET INGREDIENTS? Proven track record as an Enterprise Architect in large-scale, complex FMCG/CPG organizations Extensive EA Experience: Proven track record as an Enterprise Architect in large-scale, complex organizations, ideally within HR/People technology or a related functional domain Executive Influence: Ability to operate at enterprise and executive level, translating deep technical integrations into business value to influence business and IT decisions Deep HR & Business Domain Knowledge: Deep understanding of the business end-to-end, combined with deep knowledge of HR processes and emerging trends in the HR industry. Crucially, proven ability to map and integrate complex P&C processes, including:Hire-to-retire employee lifecycle, from talent acquisition through onboarding, performance, development, and offboarding Rewards, performance, and talent management, including pay equity, incentives, and benefits Workforce management, org design, and master data, including time & absence and payroll integration Employee experience, listening, and cultural interventions, including engagement surveys, case management, and learning & development Best-of-Breed Technology Expertise: Proven experience designing and governing architectures across a multi-vendor landscape. Specific experience with our core P&C stack is highly desirable, including: Workday (HCM, core system of record), SAP (payroll), Cornerstone (learning & performance), Avature (talent acquisition), Org Vue (org design), Beqom (rewards), Perceptyx (employee listening), Azure and Power BI (analytics & AI), and Share Point / Viva Engage (employee experience & communication) AI, Data & User Experience: Deep knowledge of modern data architecture, integration patterns, and API-led connectivity, combined with a working understanding of practical AI applications and strong user experience (UX) sensibility – able to design solutions employees actually want to use, not just ones that are technically sound Experience working in large-scale, complex technology landscapes with multiple platforms and vendors, with a proactive mindset and the ability to connect the dots across disconnected systems and processes. Familiarity with TOGAF, applied pragmatically (principles, target states, roadmaps, governance)<br>ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact. We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth. We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be. And although we have so much to be proud of, we always stay humble. We believe the real magic happens - for us and for you - when we OPEN UP.<br>AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

ABOUT ABDUL LATIF JAMEEL<br>Abdul Latif Jameel… a place to realize your potential. Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including, Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945 Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br>About The Role<br>Lead the end-to-end design, configuration, integration, deployment, and stabilization of SAP Success Factors Employee Central (EC) across a multi-country rollout. The consultant will own solution quality from global-template decisions through country localization, testing, cutover, and hypercare, while remaining personally hands-on in the system. The initial delivery priority is Italy, Poland, and the United Kingdom. The role will then extend the approved global template to Algeria, Spain, China, and Japan, balancing global consistency with statutory, regulatory, payroll, security, and data-privacy requirements in each country.<br>KEY ACCOUNTABILITIESOwn the EC workstream across discovery, fit-to-standard and localization workshops, solution design, configuration, integration, testing, deployment, cutover, hypercare, and transition to support. Translate the global HR operating model into a scalable EC global template, clearly separating globally governed design from justified country-specific deviations. Configure and govern Foundation Objects, Generic Objects/MDF, Corporate and HRIS Data Models, country-specific fields, associations, picklists, validations, and effective-dated behavior. Design and configure business rules, workflows, event reasons, event derivation, alerts, notifications, and approval routing for hire-to-retire processes. Configure Position Management, organizational structures, incumbency and vacancy rules, position-to-job relationships, synchronization, and position-based workflows. Configure People Profile and relevant employee data sections, UI rules, field visibility, localization, and auditable data access. Configure Time Off and absence processes where in scope, including time types, work schedules, holiday calendars, accruals, eligibility, workflows, and downstream hand-offs. Design and implement Role-Based Permissions (RBP), target populations, permission groups, delegated access, privacy controls, and segregation-of-duties considerations. Define operational, audit, and reconciliation reporting using standard EC reporting tools; support dashboard or analytics requirements where applicable. Lead data migration strategy, templates, extraction/mapping, cleansing rules, transformation, load cycles, validation, reconciliation, defect resolution, and business sign-off. Prepare and lead system integration testing (SIT), support user acceptance testing (UAT), manage traceability and defects, and verify end-to-end scenarios across HR, identity, payroll, and downstream systems. Own cutover planning and rehearsals, production readiness, go-live execution, hypercare triage, stabilization, handover, and knowledge transfer. Control EC configuration promotion and release/transport management across environments, including change logs, dependencies, regression impact, release notes, and rollback considerations. Produce and maintain high-quality functional and technical documentation, including solution designs, configuration workbooks, field mappings, integration specifications, test evidence, cutover plans, operating procedures, and support guides.<br>Geographic Scope<br>Phase 1 — priority: Italy, Poland, United Kingdom. Immediate design authority and hands-on EC localization. Evidence of recent implementation delivery in these countries is a primary screening requirement. Phase 2 — extension: Algeria, Spain, China, Japan. Template extension with local legal, data, language, identity, payroll, integration, and operational requirements assessed and configured country by country.<br>QUALIFICATIONS & EXPERINCE<br>Bachelor’s degree (or recognized equivalent) in Information Technology, Computer Science, Engineering, or a closely related discipline is mandatory. Current SAP Success Factors Employee Central certification is mandatory and must be valid/verifiable at the time of submission and throughout the engagement, subject to SAP certification-maintenance requirements.8–12+ years of SAP HCM and/or SAP Success Factors experience, with at least 5 years of deep, recent Employee Central implementation experience. Minimum four full-cycle EC implementations, including at least two delivered as the hands-on EC lead or senior solution/configuration lead. Demonstrable production implementations in multiple countries named in this description. Italy, Poland, and the United Kingdom are the priority and must be evidenced clearly in the candidate profile. Strong understanding of global HR data, effective dating, employee lifecycle processes, organization and position structures, payroll touchpoints, security, auditability, and data governance. Proven ability to work directly with HR, IT, payroll, legal, privacy, information security, enterprise architecture, integration teams, local country teams, and third-party vendors. Professional English communication and documentation skills; Italian, Polish, Spanish, Arabic, Chinese, or Japanese language capability is advantageous but not mandatory unless required by the assignment. Ability to travel to rollout locations and work across European and Asian time zones as agreed for the engagement.<br>Mandatory Hands-on Skills EC core configuration Foundation Objects; MDF/Generic Objects; Corporate and HRIS Data Models; country-specific fields; picklists; associations; effective dating; UI configuration. Process automation Business rules; workflows; event reasons; event derivation; notifications; validations; hire-to-retire process configuration. Organization & profile Position Management; organizational structures; People Profile; field visibility; synchronization; delegated access. Time & absence Time Off/absence configuration where applicable, including calendars, schedules, time types, accruals, eligibility, workflows, and integrations. Security & reporting RBP design/configuration; target populations; privacy-aware access; audit and reconciliation reporting. Identity & SSOIAS/IPS; SAML/SSO; Active Directory/Entra ID; attribute/claim mapping; JML; provisioning and deprovisioning; troubleshooting. Integration OData/APIs; Integration Center; CSV/SFTP/file interfaces; mappings; testing; monitoring; error handling; reconciliation; CPI collaboration. Delivery execution Migration and validation; SIT/UAT; cutover; hypercare; release/transport management; technical and functional documentation.<br>Preferred Skills & Certifications Current SAP Success Factors Employee Central Payroll certification, together with hands-on Employee Central Payroll implementation and integration experience; multi-country payroll delivery experience is highly desirable. SAP Integration Suite / Cloud Integration (CPI) familiarity sufficient to shape patterns, review mappings, analyze failures, and collaborate with integration developers. Experience integrating EC with Employee Central Payroll, SAP HCM payroll, and/or third-party payroll providers across multiple jurisdictions. Knowledge of Success Factors reporting and analytics, data-retention management, audit controls, and privacy-by-design practices. Experience with multilingual/global deployments, works councils, change management, training, and transition to managed services or internal support teams. Familiarity with other Success Factors modules and cross-module impacts, particularly Recruiting/Onboarding, Time, Compensation, Talent, and Learning. Leads design workshops decisively, asks detailed configuration questions, and converts ambiguous local needs into testable requirements and sustainable EC solutions. Balances global-template governance with legitimate statutory and operational localization; challenges unnecessary customization with evidence and alternatives. Communicates effectively from configuration specialists to executives, making dependencies, risks, decisions, and trade-offs visible early. Works collaboratively while retaining clear ownership for EC design quality, documentation, delivery commitments, and issue resolution. Coaches internal team members, conducts configuration/design reviews, and transfers knowledge so the solution remains supportable after handover. Operates with strong attention to detail, confidentiality, cultural awareness, and accountability across distributed international teams.<br>WHY JOIN ABDUL LATIF JAMEEL<br>Set up business from ground. Be part of a globally respected, family-owned organization with 80 years of pioneering history Work across diverse cultures and geographies with real international exposure Join a people-first culture built on Respect, Continuous Improvement, Pioneering Spirit, and Empowerment<br>READY TO MAKE YOUR MARK?<br>If you are ready to grow, contribute, and realize your potential within one of the region's most respected organizations — we would love to hear from you. Apply now!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br>Job Purpose:<br>The Network &amp; Network Security Lead will play a major role in ensuring the integrity, performance, and security of the organization’s networking environment. This role goes beyond operations, demanding an expert-level understanding of complex network and security architectures, a hands-on ability to troubleshoot high-impact issues, and the capability to lead cross-functional teams in delivering secure and resilient infrastructure for a regulated financial environment.<br>Key Responsibilities &amp; Duties:<p>·&nbsp;Architecture &amp; Design Leadership:</p><br><p>·&nbsp;Lead the design and evolution of enterprise network and security architecture aligned with business and compliance requirements.</p><br><p>·&nbsp;&nbsp;Ensure integration of network security principles in all architectural decisions.</p><br><p>·&nbsp;Collaborate with the design &amp; architect team for the new project or new initiative</p><br><p>·&nbsp;Advanced Troubleshooting &amp; Problem Resolution:</p><br><p>·&nbsp;Own and resolve high-severity incidents by diving deep into Layer 1–7 issues spanning networking, firewalls, routing, DNS, proxies, and cloud networking.</p><br><p>· Lead root cause analysis and implement long-term preventive measures.</p><br><p>·&nbsp;Multiskilling &amp; Cross-Functional Expertise:</p><br><p>·&nbsp;Provide mentorship across routing, switching, firewalls (NGFW), load balancers, VPNs, SD-WAN, ACI, SD-Access, and network access control (NAC).</p><br><p>·&nbsp;&nbsp;Encourage skill development across multiple technology domains within the team.</p><br><p>·&nbsp;&nbsp;Security Posture &amp; Threat Management:</p><br><p>· Implement and maintain network segmentation, access control, and zero-trust strategies.</p><br><p>·&nbsp;&nbsp;Collaborate with the cross-departmental teams on incident response and threat mitigation.</p><br><p>·&nbsp; Operations Oversight &amp; Optimization:</p><br><p>·&nbsp;&nbsp;Oversee the performance, availability, and efficiency of the network and its security services.</p><br><p>·&nbsp;&nbsp;Develop and enforce network operations procedures, ensuring compliance with industry and regulatory standards.</p><br><p>·&nbsp;Project Leadership:</p><br><p>·&nbsp; Lead critical infrastructure projects, including migrations, upgrades, and partner connectivity.</p><br><p>·&nbsp;Coordinate cross-departmentally to ensure secure rollout of new services and systems.</p><br><p>·&nbsp;&nbsp;Vendor &amp; Contract Management:</p><br><p>·&nbsp;&nbsp;Evaluate, select, and manage vendors and service providers.</p><br><p>·&nbsp;&nbsp;Ensure SLA compliance and conduct regular performance reviews.</p><br><p>·&nbsp;&nbsp;Compliance &amp; Audit Readiness:</p><br><p>·&nbsp;&nbsp;Maintain documentation and policies to meet the requirements of financial sector audits and compliance checks (e.g., PCI-DSS, ISO 27001).</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitoring &amp; Incident Detection:</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with proactive monitoring for performance and threats using tools like SIEM, NMS, and flow analysis.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Define thresholds, alerts, and escalation workflows for operational and security incidents.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team Development:</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide coaching, conduct regular performance reviews, and build development plans for team members.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Foster a culture of accountability, ownership, and continuous learning.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Documentation:</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong experience using documentation tools (Microsoft Office 365, Visio, Lucid chart).</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all documentation aligns with compliance, audit, and organization standards.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong presentation skills.</p><br><br><p>&nbsp;Skills &amp; Qualifications:</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deep hands-on expertise in enterprise networking, SDN solutions, network security, and firewall administration (Cisco, Aruba, Fortinet, Palo Alto, etc.).</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full-stack network knowledge (routing, switching, DNS, VPN, proxies, load balancers, SD-WAN, NAC, Wi-Fi, ACI, SD-Access).</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong experience designing and managing secure, scalable, and high-performance networks.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient in troubleshooting complex multi-vendor, multi-layer issues under pressure.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of secure cloud networking (Azure/AWS) and hybrid environments.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiar with compliance frameworks such as Cybersecurity Framework, NCA, ISO 27001, NIST.</p><br><br>Education &amp; Certifications:<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s or master’s degree in computer science, Network Engineering, or a related field.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Preferred certifications:</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cisco CCIE (DC, Enterprise, Security) preferred Enterprise.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>CISSP / CISM</b> (a plus for security leadership)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cloud certifications (AWS/Azure Network Specialty)</p><br>Working Conditions:<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Based in Saudi Arabia with on-site visits to data centers and site offices.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Availability for critical incidents and changes outside of normal working hours.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid collaboration with global teams, regulators, and auditors.</p><br><br><span>Platform Proficiency (Required)</span><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SolarWinds NPM (performance monitoring), NTA (traffic analysis), NCM (configuration governance — golden baselines, drift detection, scheduled backups, rollback)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Dynatrace with Davis AI for full-stack observability and AIOps-driven root cause analysis</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bridge AIOps for event correlation and alert noise reduction</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ServiceNow as the system of record for all ITSM workflows (incidents, changes, CMDB, approval gates)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Palo Alto NGFW and Cisco ASA/FTD for firewall administration</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cisco ISE for Network Access Control (posture, guest, BYOD workflows)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cisco SD-WAN (controller-based) with MPLS underlay across all sites</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Citrix NetScaler for load balancing (diagnostic-first approach)</p><br><br><span>Delivery Model Responsibilities</span><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead the on-site KSA network team (Network Tower Lead/Architect + L3 engineer) while overseeing 24×7 offshore NOC teams (Egypt &amp; India) responsible for monitoring, incident response, and change execution.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with ISPs for MPLS/Internet underlay circuit management.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure bilingual (Arabic and English) communication across all network touchpoints.</p><br><br><span>Network Automation Oversight</span><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own the delivery of network automation use cases:</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WAN degradation diagnostics (auto-collect interface counters, path stats)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Port flap triage (approval-gated port bounce via ServiceNow)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AP recovery and client rebalancing (controller-based recovery, RF adjustment)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Configuration drift detection and restore (NCM golden baselines)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BGP neighbor failure diagnostics (routing state collection, ISP escalation)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pre-meeting wireless readiness validation for VIP areas</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Automation pattern: SolarWinds events → ServiceNow workflows → Ansible playbooks</p><br><br><span>Compliance &amp; Regulatory</span><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NCA (National Cybersecurity Authority) — Saudi regulatory framework</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NDMO (National Data Management Office) — Saudi data governance</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISO 27001, NIST, CIS hardening baselines</p><br><br><p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.&nbsp;More information on employment scams is available</span></b>&nbsp;<span>here</span><span><b><i>.</i></b></span></p><br> </div>

Application Deadline: 1 October 2026Department: Revenue & Reservations Location: Egypt - Cairo<br><br>Description<br><br>Kempinski Palace Cairo<br><br>SCOPE<br>The scope of the position is to position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence. <br>The E- Commerce and Digital Marketing Manager – Lifestyle is responsible for leading the digital presence of Royal Maxim Palace Kempinski’s for Food & Beverage venues, Spa and lifestyle offerings across all relevant platforms. The role focuses on the local market visibility, social engagement, and driving guests and traffic through compelling content, targeted digital campaigns, influencer engagement and active community management — all in alignment with the Kempinski brand voice and commercial objectives.<br><br>OVERALL OBJECTIVES<br><br>The job of E-Commerce & Digital Marketing Manager is executed satisfactorily by:Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory. Report, analyze and act upon the Kempinski website statistics (using brand key performance indicators); Assist in reaching the targeted website sales and distribution goals. Ensuring consistent brand delivery through social and digital channels. Supporting the brand’s channel and distribution strategy. <br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIES: <br><br>1. Strategy & Campaign Development Develop and execute comprehensive digital marketing strategies aligned with the hotel’s overall business objectives & revenue goals. Plan a clear calendar focused on local audiences and lifestyle positioning. Conduct market research, competitor analysis, and audience segmentation to identify opportunities and optimize campaign performance. Stay up to date with the latest digital marketing trends, tools, and best practices, particularly within the hospitality sector. Partner with F&B, Spa, PR, E-Commerce and Revenue teams to shape high-impact campaigns for outlets, seasonal promotions, weekend concepts, events and offers. Analyze campaign performance and adjust based on engagement, reach and ROI. Establish and implement the hotel’s F&B annual advertising plan for digital channels. Work on the annual digital marketing strategy for the F&B, Spa and lifestyle offers. Ensure brand and marketing messages on all platforms align with hotel campaigns and corporate identity guidelines.2. Digital Advertising & Paid Campaigns (Local F&B, Spa & Lifestyle Campaigns) Plan, execute and optimize paid digital campaigns across Meta, Google and relevant local platforms. Manage budgets, bid strategies, keyword research, ad copy creation, and landing page optimization for maximum ROI. Monitor campaign performance, analyze data, and generate reports on key metrics such as to improve effectiveness. Align advertising initiatives with feeder market dynamics and commercial objectives. Check the trending social channels in our feeder markets and the know-how on conducting paid campaigns on them. For example, on Snapchat, VK, Weibo, WeChat…etc. Track and report on paid campaign results and digital ROI.3. Performance Monitoring, Analytics & Reporting:Track, analyze, and report on key digital marketing KPIs (e.g., website traffic, conversion rates, ROI, social media engagement, email performance). Provide regular insights and recommendations for optimizing campaign performance and achieving marketing objectives. Utilize various analytical tools to gain actionable insights. Prepare weekly and monthly reports tracking social growth, content engagement, and campaign ROI. Monitor competitor activity to maintain market leadership. Benchmark electronic media trends and share proactive insights with the marketing team.4. Social Media Management Own and manage the hotel’s social media channels (Instagram, Facebook, Linked In), with a priority on lifestyle storytelling and local engagement. Develop and implement the hotel's social media strategy, including content creation, scheduling, and community engagement across relevant platforms. Monitor social media channels for mentions, reviews, and trends, responding to inquiries and feedback promptly. Analyze social media performance and adapt strategies to maximize reach, engagement, and conversions. Curate visually engaging, authentic and on-trend content that reflects the mood and experience of our venues. Engage with followers, respond to DMs, comments and inquiries, and monitor sentiment and trends. Ensure consistent representation of the brand across platforms.5. Email Marketing Cooperate with the hotel E-Commerce & Digital Strategy Manager to develop and execute email marketing campaigns, including newsletters, promotional offers, and loyalty programs, using the CRM system. Collaborate with the E-Commerce & Digital Strategy Manager to manage emails lists segmentation, A/B testing, and performance tracking to optimize open rates, click-through rates, and conversions. Cooperate with the E-commerce & Digital Strategy Manager to actively develop and maintain a database of local guests and patrons through online and offline solicitation. Design and send engaging newsletters featuring offers, events, menus, and Spa treatments. Ensure all email marketing complies with corporate standards and local data privacy laws.6. Content Creation & Visual Branding Collaborate with the marketing team to create engaging and relevant digital content (e.g., blog posts, videos, infographics, virtual tours) that attracts and converts target audiences. Ensure all F&B & Lifestyle digital content is brand-consistent and optimized for various platforms. Oversee production of content (photos, videos, reels, stories, creative copy) for all F&B And Lifestyle digital campaigns. Collaborate with PR, photographers, designers and content creators to generate high-quality visuals and messaging. Maintain a curated image and video library aligned with Kempinski brand guidelines. Upload the photos & videos on Picture Park, follow up on the approval process to update other connected solutions such as Ice portal etc. to ensure that the latest approved photos & videos are updated & uploaded on relevant digital channels. Ensure professional artwork designs for digital collaterals (e-flyers, e-posters, digital menus) are reviewed and aligned with quality standards. Brainstorm and conceptualize campaign visuals and layouts to bring F&B and Spa experiences to life, including outside catering & social events.7. Influencer & Community Engagement Identify and engage with relevant local & international influencers, KOL and content creators. Plan collaborations, activations and giveaways in coordination with the PR and Marketing teams. Support community outreach and content partnerships.8. Website & Listings Management Ensure that hotel website pages, menus, promotions, and event listings are up-to-date, accurate and SEO-optimized. Cooperate with the ecommerce & Digital Strategy Manager in managing & implementing SEO strategies for F&B (on-page, off-page, technical) to improve organic search ranking and drive traffic. Liaise with e Commerce & Digital Strategy Manager on F&B content alignment on relevant platforms. Avoid duplication of images and content; ensure signature visuals are highlighted for related platforms.9. Online Reputation & Review Management Collaborate with the Director of Marketing on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Collaborate with the e-commerce manager on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Monitor F&B online reviews across platforms, while the overall online reviews management and representation of the hotel remain under the capacity of the e Commerce & Digital Strategy Manager. Highlight relevant feedback and escalate recurring guest concerns to F&B and Spa. Track online sentiment and integrate feedback into marketing insights10. Training/Education Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary. Participate in the monthly Revenue & E-Commerce corporate calls. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br>Skills, Knowledge and Expertise<br><br>NATIONALITY: Eligible for a working permit in country of hire<br><br>EDUCATION: Professional Certification (Bachelor, University Degree)<br><br>EXPERIENCE:Three (3) years in a similar position within Web & Electronic Distribution or Digital Marketing At Least 3 years of Experience in the hospitality field and at a luxurious five stars hotel. LANGUAGE:Local language – excellent oral and written skills English – excellent oral and written skills Additional language - beneficial Ability to work and communicate in a multinational environment:COMPETENCIES:Passionate about achieving web traffic and revenue goals Strong communication skills Detail-oriented and hands-on Being able to formulate a strong digital strategy and convince key stakeholders Knowledge of industry-specify measurements and best practices regarding Paid Media, SEO, Social Media, Conversion Rate Optimisation, etc. Ability to adapt to a frequently changing market environment. Be proactive and able to ‘think outside of the box’. Relevant experience in web-related work; hotel operations and revenue management experience are a plus Embraces shifts in digital/social marketing Team player with strong interpersonal skills Ability to investigate system malfunctions or user-input errors High analytical and reporting skills Demonstrates self-confidence, energy, enthusiasm and motivation Ability to analyse data, make meaningful conclusions and base sound decisions and strategies on these TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:Proven working knowledge of Microsoft Office and Google Suite Content Management System (open source) Web Analytics Tools INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:Integrity & trustworthiness People Oriented Straightforward Situational Awareness Self development Interpersonal and intercultural skills Motivational skills Planning & organizational skills Communication and listening skills Follow-up OTHER SKILLS: Depending on region and property Initiative