وظائف إدارة علاقات العملاء

???????????? ???????????????????????????????????? – ???????????? ????????????????????????????????????????????<br>????????????????????????????????: Alexandria, Egypt???????????????? ????????????????: On-site???????????????????????????? ????????????????????: 8:45 AM – 5:00 PM (6 days a week)<br>???????????? ????????????????????????????????<br>We are looking for a ???????????? ???????????????????????????????????? to manage the complete customer order journey from the moment products are ready after production until the customer successfully receives the order.<br>The role is responsible for coordinating between production, warehouse, Shopify, shipping partners, and customers to ensure every order is processed accurately, followed up properly, and delivered on time.<br>???????????? ????????????????????????????????????????????????????????????????<br>????. ???????????????????? ???????????????????????????????????????? & ????????????????????????????<br>• Manage and monitor all customer orders through Shopify.• Review orders daily and ensure all order information is accurate.• Coordinate order preparation after production is completed.• Make sure the correct products, sizes, colors, and quantities are prepared for each order.• Update order statuses accurately and on time.• Follow up on pending, delayed, cancelled, returned, and exchanged orders.• Ensure no order is missed or left without proper follow-up.<br>????. ????????????????????????????????????????-????????-???????????????????????????????? ????????????????????????????????????????????????<br>• Follow the order process from production completion → stock availability → order preparation → shipping → customer delivery.• Coordinate with the production and warehouse teams to ensure products are available and ready for dispatch.• Identify shortages, production delays, damaged items, or incorrect products before shipment.• Ensure orders are packed correctly according to company standards.• Maintain accurate records of orders and their current status.<br>????. ???????????????????????????????? & ???????????????????????????????? ????????????????????????????????????????<br>• Coordinate with the shipping/courier company regarding all outgoing orders.• Track shipments until they are successfully delivered.• Follow up immediately on delayed, failed, returned, or undelivered shipments.• Contact customers when required to confirm delivery information or resolve delivery issues.• Monitor delivery performance and report recurring shipping problems.• Ensure orders are not unnecessarily delayed between preparation and shipment.<br>????. ???????????????????????????????? ???????????????????????????? & ????????????<br>• Handle customer inquiries related to orders, delivery, exchanges, returns, and product issues.• Follow up with customers when additional information is required to complete an order.• Handle customer complaints professionally and efficiently.• Coordinate exchanges and returns from the initial customer request until the replacement/refund process is completed.• Maintain accurate customer information and communication history.• Ensure every customer receives clear and professional communication.<br>????. ???????????????????????????? & ????????????????????????????????????<br>• Manage the complete return and exchange process.• Coordinate returned products with the warehouse team.• Verify returned items and ensure the correct action is taken.• Arrange replacement shipments when applicable.• Update Shopify and internal records after each completed return or exchange.• Monitor repeated return/exchange issues and report them to management.<br>????. ???????????????????? ???????????????????????????????????????? & ????????????????????????????????????<br>• Monitor all open and pending orders on a daily basis.• Prepare daily reports covering:• Pending orders• Shipped orders• Delivered orders• Failed deliveries• Returns• Exchanges• Customer complaints• Delayed orders• Highlight any operational issue that requires management attention.• Maintain accurate CRM and order records at all times.<br>???????????????????????????????????? ????????????????????????????????????????????????<br>• Strong experience with Shopify and e-commerce order management.• Strong communication and customer service skills.• Excellent follow-up and organizational skills.• High attention to detail.• Ability to manage multiple orders and issues simultaneously.• Ability to coordinate effectively with production, warehouse, shipping, and customer service teams.• Good problem-solving skills.• Ability to work under pressure and meet daily deadlines.• Good computer skills and proficiency in Excel/Google Sheets.• Previous experience in CRM, e-commerce, customer service, or order management is preferred.<br>???????????????? ????????????????????????????????????<br>The main objective of this position is to ensure that ???????????????????? ???????????????????? ???????????????????? ???????????????????????????????? ???????????????? ???????????????????????????????????????? ???????????????????????????????????????? ???????? ???????????????????????????????????????? ???????????????????????????????? ????????????????????????????????, with accurate Shopify management, proper internal coordination, continuous shipment tracking, and professional customer communication.<br>The CRM Executive is responsible for making sure ???????? ???????????????????? ???????? ????????????????????????????????????, ????????????????????????????, ???????????????????????????????????????????? ????????????????????????????????????, ???????? ???????????????? ???????????????????????????? ????????????????????????-????????.<br>???????????? ???????? ????????????????????<br>Send your updated CV to ????????????????????????????????????????????????@????????????????????.???????????? with the subject line ???????????? ???????????????????????????????????? ????????????????????????????????????????????

Purpose<br>Act as focal contact point between clients and different functions within the brokerage department.<br>Responsibilities<br>Support Call Center and Online Trading queues in the following:Place buy and sell orders. Price inquires. New accounts opening and required documents. Cash, FX and Bookkeeping requests. Fulfil clients’ inquiries regarding market updates by reading the fundamental and technical analysis reports and keeping up-to-date with markets news on a daily basis. Perform outgoing client calls to:Supervise all related matters to tender offers, IPOs, capital increase and unified code expiration including informing clients. Request signatures on custodian account opening forms. Complete Compliance inquires (expired IDs, missing documents, undelivered account statements, etc.). Answer Accounting inquires (incorrect account name/number, transfer amount, etc.). Respond to incoming calls to fulfil clients’ inquiries. Ensure that all e-mails and clients’ request are handled in a timely manner. Stay up-to-date with EFSA and Corporate Actions rules and regulations. Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of the role. Ensure timely completion of all relevant AML/CTF training provided by the Group. Ensure response to AML, CTF & sanctions inquiries in a timely manner.<br>Job Requirements<br>Bachelor’s degree in any discipline.0 - 4 years’ experience in a similar field. Very good command of Arabic and English. Good Microsoft Office skills (Word, Excel and Power point). Excellent communication skills (written, verbal and listening). Able to build partnerships and work well in teams. Can identify problems and refer/escalate complex issues to a higher level. Detail oriented; ensure deliverables are always of a high quality. Flexible in taking on new tasks. Multi-tasker, with the ability to meet changing deadlines, and to prioritize and handle multiple tasks. Account Officer License from EFSA.<br>“Thank you for your interest in applying to EFG Holding. Due to the high volume of applications/interest, please note that we are only able to respond directly to applicants that are shortlisted for interviews.”

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Relations Service Manager </b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>40 hours per week </b></p><br><p><b>We make Heath Happen:</b></p><br><p><b>Job Purpose</b></p><br><ul><li>Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities.</li><li>Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums.</li><li>Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness.</li><li>Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review.</li><li>Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes.</li><li>Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders.</li><li>Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.</li><li>Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations.</li><li>Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements.</li><li>Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance.</li><li>Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence.</li><li>Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence.</li></ul><p><b>How you’ll help us make health happen:</b></p><br><p><b>Deliver the agreed customer service experience through:&nbsp;&nbsp;</b></p><br><ul><li>Coaching,&nbsp;developing&nbsp;and leading a highly skilled team&nbsp;&nbsp;</li></ul><ul><li>Managing absences to the agreed standard&nbsp;&nbsp;</li></ul><ul><li>Dealing with any performance issues&nbsp;&nbsp;</li></ul><ul><li>Complete regular 121s with all team members&nbsp;&nbsp;</li></ul><ul><li>Managing team performance and ensuring the agreed service experience&nbsp;&nbsp;</li></ul><ul><li>Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling&nbsp;</li></ul><ul><li>Ensure that resources are managed in line with the workforce plan&nbsp;&nbsp;</li></ul><ul><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment&nbsp;&nbsp;</li></ul><ul><li>Hold regular team meetings to ensure&nbsp;good quality&nbsp;two way&nbsp;communication&nbsp;&nbsp;</li></ul><ul><li>Support recruitment as&nbsp;required&nbsp;&nbsp;</li></ul><ul><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)&nbsp;&nbsp;</li></ul><ul><li>Accountable for the resolution of customer related issues that are&nbsp;identified&nbsp;by your team. Responsible for identifying&nbsp;/&nbsp;removing any barriers that&nbsp;impacts&nbsp;the delivery of outstanding customer satisfaction&nbsp;&nbsp;</li></ul><ul><li>Ensures&nbsp;high levels&nbsp;of employee engagement, measured through&nbsp;People Pulse&nbsp;(Glint&nbsp;Survey) scores. Understands,&nbsp;acts&nbsp;and shares&nbsp;survey&nbsp;results with the team, building relevant actions plans for improvement.&nbsp;&nbsp;</li></ul><ul><li>Ensure there are&nbsp;high levels&nbsp;of team working and that the team is aligned and engaged with Bupa’s purpose and goals&nbsp;&nbsp;</li></ul><ul><li>Being a role model for the team&nbsp;demonstrating&nbsp;outstanding personal behaviours and performance. Being an ambassador for the function&nbsp;&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.&nbsp;&nbsp;</li></ul><ul><li>Adherence to required regulatory guidelines and specifically&nbsp;FRA&nbsp;regulations&nbsp;&nbsp;</li></ul><ul><li>Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global&nbsp;</li></ul><ul><li>Ensure the team is following&nbsp;the complaints process and&nbsp;is&nbsp;resolving&nbsp;the cases&nbsp;satisfactorily and&nbsp;in accordance with&nbsp;FRA,&nbsp;FCA&nbsp; FSC&nbsp;and TCF principles or equivalent for other countries&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities&nbsp;from the unhappy customers and other stakeholders&nbsp;for improving the customer experience.&nbsp;</li></ul><p><b><i>Role specific accountabilities</i></b>&nbsp;</p><br><ul><li>This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities .</li><li>Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks&nbsp;&nbsp;</li></ul><ul><li>To&nbsp;represent&nbsp;and make decisions on behalf of the&nbsp;Chairman, Chief Executive, General Manager, Directors and Heads of&nbsp;Departments in the case of correspondence and escalated complaints from customers, providers, group&nbsp;secretaries&nbsp;and brokers&nbsp;</li></ul><ul><li>Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes&nbsp;</li></ul><ul><li>Identify&nbsp;operational Risks and implement mitigating controls, with&nbsp;appropriate risk&nbsp;escalation where necessary to ensure adherence to&nbsp;appropriate&nbsp;FRA&nbsp;and other regional regulatory requirements&nbsp;</li></ul><ul><li>Review and contest (where&nbsp;appropriate)&nbsp;FRA&nbsp;decisions, and incorporate learning outcomes into process improvements, act as Bupa&nbsp;Global’s&nbsp;focal point with the relevant regulators .&nbsp;&nbsp;&nbsp;</li></ul><ul><li>To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa’s values and best practice in complaint handling.&nbsp;</li></ul><ul><li>Management of reporting in relation to complaints for the Regulators,&nbsp;Compliance&nbsp;and wider business.&nbsp;</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><p>As this is a regulated role within BEI , the following skills are required :</p><br><ul><li>Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes.</li></ul><ul><li>Strong performance management and mentoring capabilities.</li></ul><ul><li>Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements.</li><li>Proven experience in talent management, succession planning, coaching, and performance development.</li><li>Experience in managing teams while fostering an inclusive and collaborative working environment.</li><li>Experience leading organizational change, transformation initiatives, and the implementation of new operating models.</li><li>Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders</li><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.&nbsp;</li><li>Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs</li><li>Relevant qualification in complaint handling environment or regulated role or related studies is preferred&nbsp;&nbsp;</li><li>Experience producing management reports, dashboards, and performance metrics.</li><li>Proficiency in identifying trends and recommending service improvements.</li><li>strong Stakeholder and customer relationship management skills</li><li>Strong decision-making, negotiation, and conflict-resolution abilities<br>Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans.</li><li>Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management.</li><li>Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations.</li><li>Ability to translate regulatory requirements into operational processes, controls, and team objectives.</li></ul><p>&nbsp;<b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Delivery and Operations<p>Locations:</p><br>Egypt - Cairo </div>

We’re Hiring: CRM Specialist<br>Join Real Mark, a growing real estate company, and take your career to the next level!<br> Location: Heliopolis, Cairo Job Type: Full-time<br>Job Summary<br>We are looking for an experienced CRM Specialist to manage and optimize our CRM system, ensuring accurate data management, effective lead tracking, and strong collaboration across departments.<br>This role plays a key part in enhancing customer experience, improving retention, and supporting data-driven decision-making.<br>Key Responsibilities:<br>* Managing and monitoring customer data and the customer lifecycle within the CRM system.* Ensuring data accuracy and quality.* Ensuring the correct distribution of leads among all sales team members.* Monitoring and following up on sales team performance through the CRM system.* Monitoring marketing campaigns and tracking their performance and results.* Preparing and analyzing reports and presenting key indicators and results to support management in making informed decisions.<br>Requirements:<br>* Bachelor’s degree in Business Administration or a related field.* 1–2 years of experience in CRM / Sales Operations.* Real estate experience is preferred.* Experience with CRM systems, preferably Odoo.* Strong analytical and reporting skills.* Advanced Microsoft Office skills.* High attention to detail and strong organizational skills.* Practical experience in Sales Operations and Data Analysis, with experience handling large datasets.* Good command of English.<br>If you are interested, kindly send your CV to:Nourhan. Ahmed@realmark.com.eg

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Purpose</b> Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities. Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums. Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness. Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review. Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes. Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders. Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction. Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations. Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements. Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance. Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence. Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence. How you ll help us make health happen: Deliver the agreed customer service experience through: Coaching, developing and leading a highly skilled team Managing absences to the agreed standard Dealing with any performance issues Complete regular 121s with all team members Managing team performance and ensuring the agreed service experience Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling Ensure that resources are managed in line with the workforce plan Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment Hold regular team meetings to ensure good quality two way communication Support recruitment as required Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style) Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying / removing any barriers that impacts the delivery of outstanding customer satisfaction Ensures high levels of employee engagement, measured through People Pulse (Glint Survey) scores. Understands, acts and shares survey results with the team, building relevant actions plans for improvement. Ensure there are high levels of team working and that the team is aligned and engaged with Bupa s purpose and goals Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function Responsible for discovering and implementing potential opportunities for improving the customer experience. Adherence to required regulatory guidelines and specifically FRA regulations Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global Ensure the team is following the complaints process and is resolving the cases satisfactorily and in accordance with FRA, FCA FSC and TCF principles or equivalent for other countries Responsible for discovering and implementing potential opportunities from the unhappy customers and other stakeholders for improving the customer experience. Role specific accountabilities This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities . Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks To represent and make decisions on behalf of the Chairman, Chief Executive, General Manager, Directors and Heads of Departments in the case of correspondence and escalated complaints from customers, providers, group secretaries and brokers Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes Identify operational Risks and implement mitigating controls, with appropriate risk escalation where necessary to ensure adherence to appropriate FRA and other regional regulatory requirements Review and contest (where appropriate) FRA decisions, and incorporate learning outcomes into process improvements, act as Bupa Global s focal point with the relevant regulators . To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa s values and best practice in complaint handling. Management of reporting in relation to complaints for the Regulators, Compliance and wider business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Key Skills</b> / Qualifications needed for this role: As this is a regulated role within BEI , the following skills are required : Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes. Strong performance management and mentoring capabilities. Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements. Proven experience in talent management, succession planning, coaching, and performance development. Experience in managing teams while fostering an inclusive and collaborative working environment. Experience leading organizational change, transformation initiatives, and the implementation of new operating models. Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs Relevant qualification in complaint handling environment or regulated role or related studies is preferred Experience producing management reports, dashboards, and performance metrics. Proficiency in identifying trends and recommending service improvements. strong Stakeholder and customer relationship management skills Strong decision-making, negotiation, and conflict-resolution abilities Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans. Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management. Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations. Ability to translate regulatory requirements into operational processes, controls, and team objectives.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Senior Associate, CRM | MAF Properties | Head Office<br><strong>ROLE SUMMARY</strong><br>To support the Customer Journey Service from signing of the Sales and Purchase Agreement to property handover and post-handover operations including managing of defects liability period, complaints and queries at any point of the customer life cycle.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Act as the main point of contact for customers, building and maintaining strong relationships from the Sale Purchase Agreement (SPA) stage through handover and beyond.</li><li>Manage customer communication throughout project completion, including regular updates, status meetings, issue tracking, and follow-up actions.</li><li>Coordinate property handovers, ensuring handover packs are prepared, appointments are scheduled efficiently, and adequate support coverage is always available.</li><li>Handle customer complaints and service requests, ensuring all issues are logged, tracked, escalated when necessary, and resolved promptly.</li><li>Monitor overdue customer accounts and support the execution of default, termination, settlement, title deed transfer, and mortgage registration/discharge processes.</li><li>Oversee post-handover customer support, including managing defect liability matters during the first year and ensuring a positive ownership experience.</li><li>Support community engagement initiatives, such as events, market days, and resident activities to enhance community activation and customer satisfaction.</li><li>Drive operational excellence and customer insights by maintaining accurate customer data, implementing workflows, conducting feedback surveys, reviewing call center performance, and identifying CRM improvement opportunities.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor's degree or Diploma with 3+ years of experience, including 2+ years in real estate.</li><li>Excellent Written &amp; Verbal communication in English and Arabic.</li><li>Ability to work under pressure and meet deadlines.</li><li>wnership mindset with high accountability for deliverables.</li><li>Strong planning, organization, and prioritization skills.</li><li>trong customer service and stakeholder management skills.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<p><b>Job Purpose</b></p><p>N/A</P><p><b>Report To Position Name</b></p><p>N/A</p>

Hub Spot CRM Specialist Role Overview We are looking for a Hub Spot CRM Specialist to manage, optimize, and continuously improve our Hub Spot CRM. The role will be responsible for ensuring effective lead management, pipeline operations, CRM automation, data quality, reporting, and user adoption. Key Responsibilities Manage and maintain the Hub Spot CRM structure, including contacts, companies, deals, properties, pipelines, and lifecycle stages. Manage and optimize lead and sales pipelines to ensure accurate tracking and follow-up. Create and maintain CRM workflows and automation to improve lead management and operational efficiency. Build and maintain lists, segmentation, and lead categorization based on business requirements. Configure and maintain custom properties, deal stages, lead statuses, and CRM processes. Monitor CRM activity and ensure that sales and customer data are properly recorded and updated. Identify and resolve duplicate records, data inconsistencies, and CRM data-quality issues. Develop CRM reports and dashboards to track leads, pipeline performance, conversion rates, and team activity. Analyze CRM data to identify trends, bottlenecks, and opportunities for process improvement. Support CRM users and ensure proper adoption of Hub Spot processes and workflows. Recommend and implement improvements to CRM processes, automation, and reporting. Handle data import/export when required and ensure data integrity during migration or bulk updates. Use Microsoft Excel for supporting CRM analysis, validation, and reporting when required. Requirements2+ years of hands-on experience working with CRM systems, preferably Hub Spot. Hub Spot certification is required. Strong practical knowledge of Hub Spot CRM, including pipelines, properties, lifecycle stages, lists, segmentation, workflows, and reporting. Experience building or maintaining CRM workflows and automation. Experience with CRM data management and data-quality processes. Good knowledge of Microsoft Excel for analysis and reporting. Strong analytical and problem-solving skills. High attention to detail and ability to manage large volumes of CRM data. Ability to understand business processes and translate them into practical CRM solutions. Preferred Experience with Hub Spot Sales Hub / Marketing Hub. Experience with CRM integrations and third-party tools. Experience supporting sales or business development teams. Experience improving CRM processes and automation. <br>Salary: 350 $ How to Apply Interested candidates who meet the above qualifications are invited to send their CV to:???? hr@fana.sa Subject: HubSpot CRM Specialist

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The CRM Senior Consultant is responsible for analyzing business requirements, designing, configuring, and implementing Customer Relationship Management (CRM) solutions that support sales, marketing, customer service, and field service processes.</p> <p>The role ensures CRM solutions are aligned with business objectives, enterprise architecture standards, data governance policies, and industry best practices. The CRM Consultant works closely with business stakeholders, solution architects, developers, and project managers to deliver scalable and user-centric CRM platforms.</p> <h4>Job profile</h4> <p><strong>CRM solution design & implementation</strong></p> <ul> <li>Gather and analyze business requirements related to customer engagement, sales, service, and marketing.</li> <li>Assess CRM maturity and business processes: run discovery workshops, map customer journeys, and produce prioritized roadmaps.</li> <li>Configure CRM solutions, workflows, forms, dashboards, and business rules.</li> <li>Design and document functional specifications and user stories.</li> <li>Support integration with ERP, billing, contact center, and third-party systems.</li> <li>Participate in testing, deployment, and post-go-live support.</li> <li>Recommend process improvements and CRM optimization opportunities.</li> <li>Implementation and configuration: configure objects, workflows, automation, forms, and UI; develop customizations when needed.</li> <li>Integration and data migration: plan and execute migrations, ETL/ELT, and integrations with ERP, marketing automation, and analytics platforms.</li> <li>Change management and adoption: create training, run user acceptance testing, and drive adoption through role based enablement.</li> <li>Solution design and architecture: design CRM data models, integrations, and security/permission models aligned to business goals.</li> </ul> <p><strong>Project management</strong></p> <ul> <li>Estimate effort and support project planning activities.</li> <li>Deliver assigned workstreams within agreed scope, schedule, and quality targets.</li> <li>Maintain project documentation and configuration records.</li> <li>Support user acceptance testing and issue resolution.</li> <li>Proactively identify opportunities for continuous improvement in CRM delivery processes.</li> </ul> <p><strong>Stakeholder management</strong></p> <ul> <li>Collaborate with internal teams and customer stakeholders to ensure effective communication and teamwork.</li> <li>Support customer engagements, workshops, and technical discussions.</li> <li>Drive innovation by exploring and adopting modern data platform tools and methodologies.</li> </ul> <p><strong>Risk management</strong></p> <ul> <li>Identify and mitigate risks throughout the delivery lifecycle.</li> </ul> <p><strong>Compliance & auditing</strong></p> <ul> <li>Ensure the CRM projects delivery aligns with the relevant regulations, compliance frameworks and industry standards.</li> </ul> <h4>Core competencies, knowledge and experience</h4> <ul> <li>8 - 10 years of experience in CRM consulting and implementation.</li> <li>Strong understanding of customer lifecycle processes (Lead-to-Cash, Service-to-Resolution, Marketing-to-Lead).</li> <li>Experience gathering requirements and translating them into system designs.</li> <li>Knowledge of customer data management and CRM reporting.</li> <li>Strong analytical, communication, and facilitation skills.</li> <li>Experience working in Agile and project delivery environments.</li> <li>Excellent command of English.</li> <li>Data quality & governance: master data management, deduplication, consent management, and GDPR/PDPL awareness.</li> <li>Project delivery: full lifecycle CRM implementations, agile delivery, UAT, and release management.</li> <li>Consulting skills: workshop facilitation, requirements elicitation, solution documentation, and client-facing communication.</li> </ul> <h4>Must have technical / professional qualifications</h4> <ul> <li>Platform expertise: deep hands on experience with Odoo, Salesforce, Microsoft Dynamics 365, or HubSpot; ability to recommend the right platform for client needs.</li> <li>Functional domain knowledge: sales, service, marketing automation, customer service processes, and customer data management.</li> <li>Technical skills: strong data modeling, API/integration experience (REST/SOAP), familiarity with middleware (MuleSoft, Azure Logic Apps), and basic scripting (JavaScript, Apex, C#).</li> <li>Platform certification: at least one of Salesforce Administrator/Consultant, Microsoft Dynamics 365 / Odoo / Functional/Technical, or HubSpot Certification.</li> <li>Proven portfolio: case studies or references demonstrating CRM design, migration, and adoption outcomes.</li> <li>Strong SQL and data handling skills; familiarity with integration tools and middleware.</li> <li>Consulting skills: scoping, proposal writing, client workshops, and stakeholder influence.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

Job Description About the Role We are seeking an experienced Microsoft Dynamics CRM Manager to lead our Customer Relationship Management initiatives and oversee the implementation, customization, and optimization of our Dynamics 365 platform. This role will drive CRM strategy, manage technical teams, and ensure successful delivery of CRM solutions that support business growth and customer engagement across digital banking services. The ideal candidate will have strong experience in Microsoft Dynamics CRM (on-premises) implementations, integrations with enterprise systems, and leadership of CRM development teams. Key Responsibilities CRM Strategy & Leadership Define and execute CRM strategy aligned with business objectives. Lead the planning, design, and implementation of Microsoft Dynamics CRM solutions. Act as the primary point of contact for all CRM initiatives. Lead and mentor CRM developers and technical teams. Implementation & Technical Management Oversee full lifecycle CRM implementation projects. Manage Dynamics CRM infrastructure and system performance. Design and implement customizations including:Entities Forms Views Workflows Business process flows Plugins Manage integrations with enterprise platforms such as core banking systems, telephony platforms, and marketing tools. System Optimization Monitor CRM performance and implement improvements. Manage CRM governance including security roles and data standards. Provide expert troubleshooting and technical support. Conduct regular system audits and health checks. Required Qualifications Experience8+ years experience with Microsoft Dynamics CRM / Dynamics 365Minimum 3 years in a CRM leadership or management role Proven experience delivering end-to-end CRM implementation projects Technical Skills Dynamics CRM customization and configuration C# plugin development Dynamics CRM SDKWeb APIs and integrations Power Automate Azure Logic Apps SQL Server & SSRSActive Directory & IISPower BIProfessional Skills Strong leadership and stakeholder management Project management experience (Agile / Scrum) Excellent communication and analytical skills Preferred Qualifications Experience within digital banking or financial services Integration experience with core banking systems such as Temenos CRM data migration and ETL tools (SSIS, Kingsway Soft) Azure Dev Ops experience Microsoft Dynamics certifications (MB-200, MB-210, MB-220, MB-230)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>We’re looking for a results-driven CRM Marketing Specialist to design, execute, and optimise lifecycle marketing campaigns that engage users across all stages — from onboarding and activation to retention and loyalty.<br><br><br>In this role, you’ll leverage multi-channel marketing automation (email, push, SMS, WhatsApp, and in-app messaging) to deliver personalized, data-driven experiences at scale. You’ll continuously experiment, analyse engagement data, and iterate to maximize impact, using both traditional CRM platforms and emerging technologies.<br> <br> Key Responsibilities<br><ul><li>Develop and execute multi-channel lifecycle campaigns that drive user engagement, retention, and cross-sell opportunities.</li><li>Design and implement data-driven journeys using behavioral triggers, user attributes and predictive models.</li><li>Conduct A/B tests and implement improvements to optimise open rates, click-through rates, conversion rates, and other indicators (KPIs).</li><li>Set up, test and execute complex multi-lingual journeys across email, push, in-app, SMS and WhatsApp. Ensuring all communications are thoroughly tested and on schedule.</li><li>Run SQL queries to build segments and analyse campaign or user data.</li><li>Collaborate closely with marketing, product and data teams, ensuring that all campaigns are planned, scheduled and executed to plan.</li><li>Report on campaign performance and insights to relevant stakeholders, highlighting impact, learnings and recommendations for optimisation.</li><li>Identify and implement process improvements and automation opportunities to enhance efficiency and scalability.</li><li>Stay ahead of CRM, marketing automation, and AI trends, integrating new tools and strategies to elevate campaign performance.</li></ul> <br> Skills, Knowledge &amp; Expertise<br><ul><li>3+ years of proven experience in CRM, lifecycle marketing, or marketing automation.</li><li>Hands-on experience with Customer.io, Braze, MoEngage, Salesforce or similar CRM tools and syntax languages (Liquid tags, AMPscript, Jinja, Java Script etc.)</li><li>Strong working knowledge of HTML/CSS and email development best practices.</li><li>Python, advanced SQL, and strong analytical skills are highly desirable.</li><li>Experience in Vibe coding and building tools using OpenAI, Replit, Anthropic, or similar environments is an advantage.</li><li>Fluency in spoken and written English. Bonus point for Arabic.</li><li>A detail-oriented mindset, curiosity for experimentation, and a passion for leveraging technology to drive marketing impact.</li></ul> </div>

Job Title : Dynamics 365 CRM Engineer<br><br>Job Location : Cairo, Egypt<br><br>As a Dynamics 365 CRM Developer Consultant at Accenture, you will be responsible for developing and customizing Microsoft Dynamics 365 Customer Engagement (CE) solutions and Power Platform components to meet client requirements. You will implement technical designs, extend platform capabilities, and deliver high-quality solutions aligned with Microsoft best practices. This role requires a strong technical background, attention to detail, and the ability to work collaboratively in a fast-paced environment.<br><br>Key Responsibilities<br><br><br> Application Development<br>Configure and customize Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and Marketing.<br>Develop Plugins, Custom Workflow Activities, and Custom APIs using C#/. NET and XRM SDK.<br>Implement client-side scripting with Java Script/Type Script for form logic and UI enhancements.<br>Build advanced UI scenarios using Power Apps Component Framework (PCF) controls.<br> Power Platform Development<br>Design and develop Model-Driven and Canvas Apps to meet business requirements.<br>Automate business processes using Power Automate.<br>Work with Dataverse for entity modeling, relationships, business rules, and security roles.<br> Integration & Data Management<br>Develop integrations using REST APIs, OData, and Dataverse Web API.<br>Collaborate on data migration activities, including ETL processes, data mapping, and validation.<br> Quality & Governance<br>Adhere to coding standards and participate in code reviews to ensure high-quality deliverables.<br>Ensure compliance with security, data governance, and performance guidelines.<br>Support Application Lifecycle Management (ALM) practices, including solution layering, versioning, and deployment via Azure Dev Ops pipelines.<br> Collaboration<br>Work closely with Technical Leads, Functional Consultants, and QA teams to ensure seamless delivery.<br>Actively participate in agile ceremonies, including sprint planning, backlog refinement, and daily stand-ups<br>Experience:<br>Egyptian national<br>3–6 years of hands-on experience in Dynamics 365 CE development.<br>Technical Expertise:<br>Proficiency in C#/. NET for developing Plugins and Custom APIs.<br>Strong skills in Java Script/Type Script for client-side scripting and UI enhancements.<br>Expertise in Dataverse schema design, entity modeling, and security roles.<br>Hands-on experience with Power Apps, Power Automate, and PCF controls.<br>Familiarity with Azure services, such as Azure Functions and Logic Apps, for integration.<br>Understanding of ALM and CI/CD practices using Azure Dev Ops.<br>Preferred Skills<br>Experience with Dynamics 365 modules, including Omnichannel, Field Service, or Marketing.<br>Certifications (Preferred)<br>Microsoft Certified: Power Platform Developer Associate (PL-400)<br>Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210)<br>Knowledge of Copilot Studio and AI Builder for enhancing CRM capabilities.<br>Exposure to performance tuning and troubleshooting in Dynamics 365 CE environments.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is seeking a <strong>CRM AI Automation Specialist</strong> to lead the adoption and execution of AI-driven workflows across the organization. The company is focused on leveraging AI to improve operational efficiency, streamline business processes, and automate workflows across finance, operations, scheduling, and data management. They are looking for a proactive professional who can identify process improvements, implement AI solutions, train cross-functional teams, and drive organization-wide AI adoption.</p><br>Role Overview<p>The <strong>CRM AI Automation Specialist</strong> will be responsible for designing, implementing, and optimizing AI-driven workflows and automations across multiple business functions. The <strong>CRM AI Automation Specialist</strong> will collaborate with department leaders to identify operational bottlenecks, develop agentic AI solutions, integrate AI platforms with existing systems, and train teams on AI best practices. This role is ideal for someone with hands-on AI implementation experience who enjoys combining business process optimization, automation, system integration, and cross-functional enablement to improve organizational performance.</p><br>Location<p><strong>Fully Remote | 9:00 AM - 5:00 PM EST</strong></p><br>Key ResponsibilitiesAI Workflow Implementation<ul><li><p>Design, implement, and maintain AI-driven systems and automations across the organization.</p><br></li><li><p>Build agentic AI solutions for finance, operations, scheduling, and data management.</p><br></li><li><p>Identify business bottlenecks and implement AI-powered workflow improvements.</p><br></li><li><p>Partner with department leaders to streamline processes and improve operational efficiency.</p><br></li></ul>Process Analysis &amp; Optimization<ul><li><p>Audit existing workflows to identify redundancies, inefficiencies, and automation opportunities.</p><br></li><li><p>Design AI solutions that improve reporting, operational execution, and decision-making.</p><br></li><li><p>Continuously monitor, evaluate, and optimize AI workflows to maximize business impact.</p><br></li><li><p>Recommend ongoing process improvements that support organizational growth.</p><br></li></ul>Training &amp; AI Enablement<ul><li><p>Develop training materials and documentation for AI tools and workflows.</p><br></li><li><p>Conduct training sessions and workshops for cross-functional teams.</p><br></li><li><p>Support organization-wide adoption of AI initiatives.</p><br></li><li><p>Provide ongoing guidance and support to users of AI-enabled systems.</p><br></li></ul>Data &amp; Systems Integration<ul><li><p>Integrate AI tools with existing software platforms and business systems.</p><br></li><li><p>Track implementation outcomes using reporting and data analytics.</p><br></li><li><p>Ensure AI solutions comply with company standards and data security requirements.</p><br></li><li><p>Maintain reliable, scalable, and efficient AI-enabled workflows.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>3+ years</strong> of experience implementing AI solutions or workflow automations within business environments.</p><br></li><li><p>Experience designing and deploying AI-powered workflow solutions.</p><br></li><li><p>Experience implementing business process automation across multiple departments.</p><br></li><li><p>Experience integrating AI tools with business systems and software platforms.</p><br></li><li><p>Experience supporting AI adoption and organizational change initiatives.</p><br></li></ul>Skills<ul><li><p>Hands-on experience with AI platforms such as <strong>ChatGPT</strong>, <strong>Claude</strong>, or similar tools.</p><br></li><li><p>Strong understanding of workflow automation and business process optimization.</p><br></li><li><p>Experience building agentic AI solutions.</p><br></li><li><p>Strong understanding of finance, operations, scheduling, and CRM workflows.</p><br></li><li><p>Strong analytical and problem-solving abilities.</p><br></li><li><p>Ability to evaluate business processes and identify automation opportunities.</p><br></li><li><p>Experience integrating AI platforms with existing business systems.</p><br></li><li><p>Strong communication and presentation skills.</p><br></li><li><p>Experience creating training materials and delivering end-user training.</p><br></li><li><p>Excellent organizational and project management skills.</p><br></li><li><p>Ability to work independently while collaborating across multiple departments.</p><br></li></ul>What Success Looks Like<ul><li><p>AI-powered workflows are successfully implemented across key business functions.</p><br></li><li><p>Operational bottlenecks are significantly reduced through automation.</p><br></li><li><p>Teams confidently adopt and utilize AI tools in their daily work.</p><br></li><li><p>AI systems integrate seamlessly with existing business platforms.</p><br></li><li><p>AI initiatives consistently deliver measurable improvements in efficiency and business performance.</p><br></li><li><p>Leadership has clear visibility into AI adoption, ROI, and operational impact.</p><br></li></ul>Opportunity<p>This is an exciting opportunity to lead AI transformation across a growing organization. As the <strong>CRM AI Automation Specialist</strong>, you'll work directly with leadership to modernize business operations, implement impactful AI solutions, empower teams through training and enablement, and play a key role in shaping the company's long-term AI strategy.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong> <span>CRM and Application Support Manager</span> </strong> </p> <p> </p> <p> <strong> <span>Purpose of the Job </span> </strong> </p> <p> <span>The CRM and application support Manager is a key role within the Information Technology department at Coptic Orphans, responsible for tactical operational management of the CRM and application support functions. The incumbent will be responsible for leading and managing the CRM and application support team, managing and tracking all the operational tasks, project planning and delivery, people Management, task assignment, follow-up on all moving pieces in the IS Operation area. The CRM and application support Manager ensures effective inter-departmental communication and seamless project execution.</span> </p> <p> </p> <p> <strong> <span>Essential Functions and Responsibilities </span> </strong> </p> <ul> <li> <span>Design and administer custom solutions on the Force.com platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing Salesforce for CRM and Commerce.</span> </li> <li> <span>Manage and lead a team of IS administrators, including hiring, training, and performance evaluations.</span> </li> <li> <span>Follow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.</span> </li> <li> <span>Develop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.</span> </li> <li> <span>Design and develop reports, dashboards, and analytics to provide insights into business performance and support data-driven decision-making.</span> </li> <li> <span>Administer salesforce platform's design, document, configuration, maintenance and administration of the Salesforce platform.</span> </li> <li> <span>Lead the successful delivery of Salesforce Cloud and other implementation engagements from a technical standpoint.</span> </li> <li> <span>Performing proactive system monitoring to identify any performance and/or data consistency issues.</span> </li> </ul> <p> </p> <p> <strong> <span>Required Education, Experience, Knowledge and Skills </span> </strong> </p> <ul> <li> <span>Bachelor's degree in computer engineering, computer science, information systems management or a related field.</span> </li> <li> <span>8-10 years of relevant professional experience.</span> </li> <li> <span>At least 2 years of experience in a managerial role.</span> </li> <li> <span>Proficient in English, both written and spoken.</span> </li> <li> <span>Strong capabilities in CRM system development and design, with excellent troubleshooting skills.</span> </li> <li> <span>Proven knowledge of Salesforce and Force.com, particularly in heavily customized environments with numerous custom objects, integrations, various declarative automation types, and applications. Must provide clear examples of reverse engineering and simplifying configurations.</span> </li> <li> <span>Proficiency in Salesforce configuration, customization, and data management.</span> </li> <li> <span>Knowledge of Salesforce development (Apex, Visualforce, Lightning components) is a plus.</span> </li> </ul> <p> </p> <p> <strong> <span>Travel and Working requirements </span> </strong> </p> <ul> <li> <span>Typical office environment limited to walking, sitting, typing, using telephone and office equipment, and occasional lifting of boxes and luggage. </span> </li> <li> <span>Occasional travel, nationally or internationally, is expected.</span> </li> </ul> <p> </p>","</div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Title : </b>Dynamics 365 CRM Engineer<b>Job Location : </b>Cairo, Egypt<br>As a&nbsp;<b>Dynamics 365 CRM Engineer</b>&nbsp;at Accenture, you will be responsible for developing and customizing Microsoft Dynamics 365 Customer Engagement (CE) solutions and Power Platform components to meet client requirements. You will implement technical designs, extend platform capabilities, and deliver high-quality solutions aligned with Microsoft best practices. This role requires a strong technical background, attention to detail, and the ability to work collaboratively in a fast-paced environment.<br><b>Key Responsibilities</b><b>1. Application Development</b><br><ul><li>Configure and customize Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and Marketing.</li><li>Develop Plugins, Custom Workflow Activities, and Custom APIs using C#/.NET and XRM SDK.</li><li>Implement client-side scripting with JavaScript/TypeScript for form logic and UI enhancements.</li><li>Build advanced UI scenarios using PowerApps Component Framework (PCF) controls.</li></ul><br><b>2. Power Platform Development</b><ul><li>Design and develop Model-Driven and Canvas Apps to meet business requirements.</li><li>Automate business processes using Power Automate.</li><li>Work with Dataverse for entity modeling, relationships, business rules, and security roles.</li></ul><br><b>3. Integration &amp; Data Management</b><ul><li>Develop integrations using REST APIs, OData, and Dataverse Web API.</li><li>Collaborate on data migration activities, including ETL processes, data mapping, and validation.</li></ul><br><b>4. Quality &amp; Governance</b><ul><li>Adhere to coding standards and participate in code reviews to ensure high-quality deliverables.</li><li>Ensure compliance with security, data governance, and performance guidelines.</li><li>Support Application Lifecycle Management (ALM) practices, including solution layering, versioning, and deployment via Azure DevOps pipelines.</li></ul><br><b>5. Collaboration</b><ul><li>Work closely with Technical Leads, Functional Consultants, and QA teams to ensure seamless delivery.</li><li>Actively participate in agile ceremonies, including sprint planning, backlog refinement, and daily stand-ups.</li></ul><br> </div>