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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Key Accountabilities &amp; Decision Ownership</b> <br><ul> <li>Creating prototypes, designing and building modules and solutions in an iterative agile cycles</li> <li>Estimating user and technical stories, designing and developing code, writing and executing unit and integration tests, and supporting testing of deliverables</li> <li>Performing peer reviews, collaborating with architects and other developers.</li> <li>Providing software-related operations support</li> <li>Developing API and integration capabilities and prepare low-level designs for team members, in collaboration with Solution/Software Architect.</li> <li>Deploying and maintaining software using public clouds, such as AWS or Azure.</li> <li>Guides project teams on technology strategy related to coding practices, continuous integration, and automated deployment.</li> <li>Be hands-on and engage in coding to help the team to develop its solution and solve all surfacing problems at hand Identifies and removes technical impediments.</li> <li>Provides the team a roadmap for implementing software engineering practices for higher code quality</li> <li>Developing software applications using relational and NoSQL databases.</li> <li>Maintains high standards of software quality within the team by establishing good practices.</li> <li>Shares responsibility with the Product Owner for building reusable and scalable components.</li> <li>Write clean readable code, debug complex problems that span systems, prioritize, and get things done with a high level of efficiency.</li> <li>Building FinTech platform and make use of microservices architecture.</li> </ul><br><br><b>Core Competencies, Knowledge, and Experience</b> <br><ul> <li>5+ years of experience in Java, Spring framework, OOP, MySQL DB, API Gateway, Design-Patterns, Microservices architecture &amp; distributed systems, with deep insight into newest technologies.</li> <li>Deep experience in containerization.</li> <li>Experience in payments and Fintech.</li> <li>Very good knowledge of Client/Server architectures is a plus.</li> <li>Hands-on experience in CI/CD pipelines and DevOps tools.</li> <li>Vendor management for architecting and reviewing the designs and implemented architectures and solutions.</li> <li>Expert-level experience in building Java Spring applications on modern architecture (think microservice-based cloud native apps)</li> <li>Knowledge on Web service communication(through different channels, HTTPS calls to transport XML, JSON format data)</li> <li>Experience designing well-defined Restful APIs.</li> <li>Delivering exceptional client service and solutions</li> <li>Detailing of the technical specifications required to deliver the functional requirements of the solution</li> <li>Ability to provide estimation of effort for technical developments</li> <li>Ability to manage stream deliverables</li> <li>Responsible for issue resolution post go-live and transition to support</li> <li>Previous experience or willingness to work on a fast pace Agile environment.</li> <li>Good knowledge of Unix/Linux operating system environments.</li> <li>Security, authentication, authorization techniques.</li> </ul> <p><strong>Must have technical/professional qualifications:</strong></p><br> <ul> <li>Engineering graduate</li> <li>Ability to learn new technologies quickly and efficiently</li> <li>Excellent communication skills, both written and verbal</li> <li>Excellent time management with a strong sense of urgency</li> </ul><br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Key Accountabilities &amp; Decision Ownership</b> <br><ul> <li>Creating prototypes, designing and building modules and solutions in an iterative agile cycles</li> <li>Estimating user and technical stories, designing and developing code, writing and executing unit and integration tests, and supporting testing of deliverables</li> <li>Performing peer reviews, collaborating with architects and other developers.</li> <li>Providing software-related operations support</li> <li>Developing API and integration capabilities and prepare low-level designs for team members, in collaboration with Solution/Software Architect.</li> <li>Deploying and maintaining software using public clouds, such as AWS or Azure.</li> <li>Guides project teams on technology strategy related to coding practices, continuous integration, and automated deployment.</li> <li>Be hands-on and engage in coding to help the team to develop its solution and solve all surfacing problems at hand Identifies and removes technical impediments.</li> <li>Provides the team a roadmap for implementing software engineering practices for higher code quality</li> <li>Developing software applications using relational and NoSQL databases.</li> <li>Maintains high standards of software quality within the team by establishing good practices.</li> <li>Shares responsibility with the Product Owner for building reusable and scalable components.</li> <li>Write clean readable code, debug complex problems that span systems, prioritize, and get things done with a high level of efficiency.</li> <li>Building FinTech platform and make use of microservices architecture.</li> </ul><br><br><b>Core Competencies, Knowledge, and Experience</b> <br><ul> <li>5+ years of experience in Java, Spring framework, OOP, MySQL DB, API Gateway, Design-Patterns, Microservices architecture &amp; distributed systems, with deep insight into newest technologies.</li> <li>Deep experience in containerization.</li> <li>Experience in payments and Fintech.</li> <li>Very good knowledge of Client/Server architectures is a plus.</li> <li>Hands-on experience in CI/CD pipelines and DevOps tools.</li> <li>Vendor management for architecting and reviewing the designs and implemented architectures and solutions.</li> <li>Expert-level experience in building Java Spring applications on modern architecture (think microservice-based cloud native apps)</li> <li>Knowledge on Web service communication(through different channels, HTTPS calls to transport XML, JSON format data)</li> <li>Experience designing well-defined Restful APIs.</li> <li>Delivering exceptional client service and solutions</li> <li>Detailing of the technical specifications required to deliver the functional requirements of the solution</li> <li>Ability to provide estimation of effort for technical developments</li> <li>Ability to manage stream deliverables</li> <li>Responsible for issue resolution post go-live and transition to support</li> <li>Previous experience or willingness to work on a fast pace Agile environment.</li> <li>Good knowledge of Unix/Linux operating system environments.</li> <li>Security, authentication, authorization techniques.</li> </ul> <p><strong>Must have technical/professional qualifications:</strong></p><br> <ul> <li>Engineering graduate</li> <li>Ability to learn new technologies quickly and efficiently</li> <li>Excellent communication skills, both written and verbal</li> <li>Excellent time management with a strong sense of urgency</li> </ul><br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>About this Role</b></p><p><b>We are seeking a skilled S</b>enior DevOps Engineer to support the design, implementation, and maintenance of scalable data and software solutions on Google Cloud Platform (GCP). The role involves building and managing CI/CD pipelines, ensuring system performance, reliability, and security, and enabling automation through infrastructure as code and modern DevOps practices within a data analytics environment.</p><p>What you’ll do</p><p>Design, implement, and manage cloud-based infrastructure with a focus on Google Cloud Platform</p><p>Develop, automate, and maintain CI/CD pipelines to support efficient and reliable deployments</p><p>Apply infrastructure as code practices using tools such as Terraform to automate environments</p><p>Deploy and manage containerised applications using Docker and Kubernetes, leveraging tools such as Helm or ArgoCD</p><p>Act as a subject matter resource, supporting stakeholders to ensure requirements are understood and delivered effectively</p><p>Drive continuous improvement in deployment cycles, system reliability, and operational processes</p><p>Develop and maintain scalable, sustainable services and applications using clean coding practices</p><p>Who you are</p><p>Strong experience with DevOps tools and platforms including GitHub, GitHub Actions, Jenkins, GCP, Kubernetes, and Docker</p><p>Knowledge of infrastructure automation tools such as Terraform and Ansible</p><p>Understanding of DevSecOps principles, IT service management processes, and system reliability practices</p><p>Familiarity with networking concepts, databases, DNS, proxies, and security principles</p><p>Proficiency in scripting languages such as Python and Bash for automation tasks</p><p>Experience in monitoring and observability tools such as Prometheus, Datadog, and Elasticsearch</p><p>Background in managing CI/CD pipelines and optimising system performance and availability</p><p>Experience with containerisation and orchestration technologies</p><p>Strong communication skills and ability to collaborate across teams</p><p>Approximately 3+ years of relevant DevOps experience with a proven track record of delivery</p><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p><br></p><p><b>What's in it for you</b></p><p>Opportunity to work on advanced cloud and data platform engineering projects within a global environment</p><p>Exposure to modern DevOps practices, tools, and large-scale distributed systems</p><p>Collaborative environment focused on continuous improvement and innovation</p><p>Opportunity to influence system reliability, automation strategy, and engineering practices</p><p>What skills you will learn</p><p>Advanced cloud infrastructure design and optimisation on GCP</p><p>End-to-end CI/CD pipeline development and automation strategies</p><p>Kubernetes and container orchestration at scale</p><p>DevSecOps practices and secure software delivery approaches</p><p>Monitoring, observability, and performance tuning for distributed systems</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong experience with DevOps tools and platforms including GitHub, GitHub Actions, Jenkins, GCP, Kubernetes, and Docker</p><p>Knowledge of infrastructure automation tools such as Terraform and Ansible</p><p>Understanding of DevSecOps principles, IT service management processes, and system reliability practices</p><p>Familiarity with networking concepts, databases, DNS, proxies, and security principles</p><p>Proficiency in scripting languages such as Python and Bash for automation tasks</p><p>Experience in monitoring and observability tools such as Prometheus, Datadog, and Elasticsearch</p><p>Background in managing CI/CD pipelines and optimising system performance and availability</p><p>Experience with containerisation and orchestration technologies</p><p>Strong communication skills and ability to collaborate across teams</p><p>Approximately 3+ years of relevant DevOps experience with a proven track record of delivery</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">- high school diploma or equivalent<br>- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach We re expanding our team within Amazon Operations! If you re interested in joining a business where you can have fun, achieve amazing results and put smiles on people s faces, this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers orders out to them in every step of the chain.<br>This is a varied, challenging role and every day is different!<br> <br>Key job responsibilities<br>You will <br> Create and cultivate a safe working environment by identifying safety opportunities across your work area<br> Manage and train our Associates to help deliver the best service for our customers<br> Ensure that customer orders are fulfilled in line with quality and safety guidelines<br> Continuously provide critical shift related information to frontline management and operators<br> Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts<br> Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training<br> Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">- 1+ years of Microsoft Office products and applications experience<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.</p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It Matter.</b></p><br><p>This is an exciting role where you will learn to use market insights and data analysis to work with different partners to start and shape new market trends. You will support the development and execution of sourcing strategies for spend categories and support the continuous improvement and standardization of the strategic sourcing processes</p><br><p><b>How you will contribute</b></p><br><p>You support spend category teams to develop and execute sourcing strategies for specific spend categories. To excel in this role, you interact with cross-functional stakeholders to manage spend and market analytics (for example, conducting “make or buy” analyses). You also generate insights from bid events, prepare supplier negotiation materials, support project execution and supplier relationship management, and drive controls and compliance.</p><br><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career with experience and knowledge in:</p><br><ul><li>Procurement</li><li>Data Analytics – ability to analyze and visualize large amounts of data</li><li>Supply market analysis experience preferred</li><li>Project management</li><li>Negotiating, influencing and building collaborative relationships</li></ul><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><p>The Sourcing Manager - Marketing Agencies is a member of the AMEA (Asia, Middle East &amp; Africa) Marketing Agencies Procurement team, which is part of the Global Marketing &amp; Sales Procurement organization.</p><br><p>The role is an individual contributor role. It reports into the Sr. Sourcing Manager - Marketing Services, who leads the AMEA Marketing Services Procurement team.</p><br><p>This role is in charge of:</p><br><ul><li>strategic sourcing for all Marketing Services (e.g. advertising/creative services, advertising production, brand PR, influencer marketing services, endorsements, brand activation, insights &amp; analytics) for 1 or 2 Mondelēz Business Units (BUs) preferably MENAP &amp; 1 or 2 regional category responsibility out of entire Mktg Services scope</li><li>coordination of strategic sourcing initiatives at AMEA level for a given type of Marketing Services</li></ul><p><b>What extra ingredients you will bring:</b></p><br><ul><li>Supplier relationship and performance management.</li><li>Internal stakeholder management.</li><li>Deliver on annual targets on savings and cash-flow improvement.</li><li>Understand Mondelēz current and future business needs in assigned BUs and translate them into deliverables for this role and overall, for the Procurement function.</li><li>Lead/contribute to industry analyses and supplier analyses as required.</li><li>Lead implementation of global/regional sourcing initiatives in the assigned BUs.</li><li>Lead local sourcing initiatives and negotiations as required.</li><li>Put contracts in place.</li><li>Ensure compliance with Mondelēz policies.</li></ul><p><b>Education / Certifications:</b></p><br><ul><li>Experience in Strategic Sourcing of Services, ideally Marketing Services.</li><li>Master or Post-Graduate Degree, ideally in Business Administration or any related field.</li></ul><p><b>Job specific requirements:</b></p><br><ul><li>Minimum 7-9 years of experience in Strategic Sourcing roles.</li><li>Multiple years of experience in managing suppliers.</li><li>Multiple years of experience in partnering with and influencing senior internal stakeholders.</li><li>Experience working in a multinational (ideally global) and multicultural environment.</li><li>Experience working in a matrix organization and collaborating with different functions.</li><li>Excellent communication skills in English, both written and oral</li></ul><p><b>Travel requirements:</b></p><br><p><b>None</b></p><br><p><b>Work schedule:</b></p><br><p><b>Full-Time</b></p><br>&amp;#xa;&amp;#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.&nbsp;<p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularSourcingProcurement </div>

<p><br></p><p>RSA Education Services is your single source of learning for product enablement trainings, virtual hands-on labs, and professional certification programs. Our team designs, develops, and delivers technical training and enablement experiences that empower customers, partners, and internal teams to fully leverage RSA's solutions. We are evolving how customers learn and engage with RSA moving toward a more connected, digital, and Community-driven enablement experience. This role is at the heart of that evolution. We are looking for a Customer Enablement Specialist to join our team in Cairo. This is a strategic role focused on driving measurable customer outcomes through the RSA Community and the broader customer enablement experience. You will be the dedicated owner of the RSA Community experience and strategy, ensuring it becomes the primary digital engagement channel for our customers. You'll connect Community with the rest of our customer enablement ecosystem (training, LMS, self-service), and collaborate closely with Customer Success and Support organizations to embed Community into the end-to-end customer experience.</p><p><strong>Principal Responsibilities:</strong></p><ul><li><strong>Community Strategy &amp; Frontend</strong><ul><li>Own the strategy and frontend experience of the RSA Community</li><li>Design Community structure, navigation, and content surfacing for optimal customer engagement</li><li>Continuously evolve Community as the primary customer-facing enablement experience</li><li>Lead digital enablement innovation, including Community-led and AI-powered enablement initiatives</li></ul></li><li><strong>Reporting &amp; Analysis</strong><ul><li>Own reporting and analytics for Community and customer enablement performance</li><li>Analyze customer behavior across Community, LMS, and self-service experiences (GA4, community analytics, BI tools)</li><li>Translate insights into actionable improvements that drive engagement, adoption, and satisfaction</li><li>Build and maintain dashboards measuring impact across the customer enablement journey</li></ul></li><li><strong>Collaboration with Customer Education</strong><ul><li>Partner with the Education Services team (Program Manager, Training Administrators, Instructional Designers) to connect Community with training programs, LMS, and content</li><li>Ensure Customer Education programs are surfaced and amplified through Community</li><li>Drive integration between training experiences and Community engagement</li></ul></li><li><strong>Collaboration with Customer Success &amp; Support</strong><ul><li>Partner with the Customer Success organization to embed Community and enablement into the customer success motion</li><li>Partner with the Support organization to embed Community and enablement into the customer support experience, including KB integration into the Community</li><li>Provide insights and adoption signals to CSM and Support teams</li></ul></li><li>Act as the connective tissue between Education, Community, Customer Success, and Support</li></ul><p><strong>Desired Candidate Profile</strong></p><p>5+ years of experience in customer community, customer enablement, customer education, customer success, or digital learning in a SaaS or technology environment</p><p>Bachelor's degree or demonstrated equivalent experience</p><p>Experience working with or driving customer communities, self-service experiences, or digital enablement platforms</p><p>Strong analytical skills with experience interpreting customer behavior and engagement data (Google Analytics, Salesforce Cloud Experience, LMS analytics, or BI tools)</p><p>Excellent written and verbal communication skills in English</p><p>Strong cross-functional collaboration and stakeholder management skills</p><p><strong>Desirable Requirements</strong></p><ul><li>Hands-on experience with community platforms, knowledge management systems, or digital learning ecosystems like Salesforce Experience Cloud</li><li>Experience embedding enablement into Customer Success or Support customer journeys</li><li>Exposure to AI-driven enablement tools (chatbots, learning automation, recommendation engines)</li><li>Customer journey mapping and lifecycle design experience</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About us Infomineo is a pioneering global AI-enhanced research company that transforms how businesses access, analyze, and act on critical intelligence.<br> We’ve evolved from traditional business research outsourcing to become the strategic partner that combines cutting-edge artificial intelligence with deep human expertise.<br> We offer 3 services to our global clients (leading consulting companies, Fortune 500 companies, and government entities): AI and Data Advisory, Next-Gen Insights and Resource Scaling.<br> This is made possible by relying on 3 pillars of excellence: 350+ industry experts spread across 5 offices (Cairo, Casablanca, Mexico City, Dubai, Barcelona).<br> Our proprietary AI orchestrator.<br> Extensive knowledge assets combining 500,000+ delivered case studies and database subscriptions.<br> Ready to kick start your career with us?<br> Why Infomineo?<br> Here’s what sets us apart: Shape the Future of Business Insights: You will be at the forefront, leading the design and implementation of AI-driven solutions that automate tasks and drive efficiency across our entire service spectrum (Business Research, Content, Design, and Data Analytics).<br> Work with Global Leaders: Our clients are industry leaders — Fortune 500s, top consultancies, governments, and NGOs.<br> You will take ownership of delivering technical solutions that directly support their success.<br> Lead in AI &amp; Technology: We foster continuous learning and technical excellence.<br> You will stay ahead of the latest advancements in AI and software engineering, and actively drive innovation across the team.<br> Thrive in a Collaborative Culture: We value intellectual curiosity, leadership, and a can-do attitude.<br> You will be encouraged to mentor others, contribute strategic ideas, and make a lasting impact on the company’s growth.<br> About this role: We are seeking an experienced and technically strong individual to join us as Senior AI Software Engineer.<br> In this role, you will take ownership of designing, developing, and deploying AI-powered data products and analytical applications that serve our internal teams and global clients.<br> You will lead data science and AI initiatives, define best practices for applied AI and analytical solution development, and collaborate closely with engineering, product, and business stakeholders.<br> While the role is primarily data science and AI-focused, you will also leverage your full-stack development background to build production-ready applications, integrate AI capabilities, and support cloud-based deployment.<br> Key Responsibilities: Data Science, AI &amp; Applied R&amp;D: Lead the design and development of AI-powered analytical solutions, data products, and intelligent applications that solve complex business problems.<br> Translate business and client requirements into data science approaches, AI workflows, and scalable technical solutions.<br> Design, prototype, and productionize machine learning, LLM, and generative AI solutions with a focus on business value, reliability, and usability.<br> Own the architecture of Retrieval-Augmented Generation (RAG) pipelines, including document processing, vectorization, semantic search, evaluation, and query optimization for enterprise use cases.<br> Design and implement complex AI-powered features by integrating LLM APIs and services using frameworks such as LangChain or equivalent, with a focus on reliability, accuracy, and performance in production.<br> Design, implement, and maintain Model Context Protocol (MCP) integrations to connect AI models with external tools, APIs, and data sources, enabling context-aware and extensible AI solutions.<br> Develop evaluation frameworks, monitoring approaches, and observability practices for LLM-powered systems to ensure quality, transparency, and continuous improvement.<br> Apply advanced prompt engineering, embedding strategies, and vector database management techniques to improve the performance of AI solutions.<br> Integrate AI outputs into analytical workflows, dashboards, reporting tools, and client delivery pipelines.<br> Full-Stack Application Development: Design and contribute to the development of production-grade AI and data applications, primarily using Python and backend frameworks such as FastAPI.<br> Build or support frontend interfaces using modern frameworks such as React, Next.<br>js, or Vue to make AI and data products accessible to business users and clients.<br> Collaborate with software engineers to define scalable application architectures, API standards, and integration patterns.<br> Develop and maintain REST API integrations with third-party AI services, enterprise SaaS platforms, internal tools, and external data sources.<br> Ensure that data science prototypes are translated into maintainable, secure, and scalable production solutions.<br> Participate in code reviews, define technical best practices, and contribute to a high-quality engineering and data science culture.<br> Cloud, Deployment &amp; MLOps: Support the containerization and cloud deployment of AI and data applications, preferably on Google Cloud Platform using GKE and Artifact Registry, while remaining adaptable to other cloud environments.<br> Design and maintain CI/CD pipelines using GitHub Actions or equivalent tools to ensure reliable and repeatable releases.<br> Apply MLOps and LLMOps practices to manage experimentation, deployment, monitoring, and continuous improvement of AI systems.<br> Collaborate with engineering and infrastructure teams to ensure the reliability, scalability, and performance of production environments.<br> Proactively identify performance bottlenecks in AI workflows, data pipelines, application layers, and infrastructure.<br> Technical Leadership &amp; Collaboration: Lead applied AI and data science initiatives from discovery and prototyping through production deployment.<br> Mentor junior data scientists, AI engineers, and developers on data science methods, AI integration, coding practices, and production readiness.<br> Work closely with product teams, consultants, analysts, and non-technical stakeholders to ensure solutions are aligned with business needs.<br> Define standards and best practices for AI solution design, evaluation, documentation, and delivery.<br> Communicate complex technical concepts clearly to both technical and non-technical audiences.<br> Qualifications: 4 to 6 years of experience in data science, AI development, applied machine learning, or related technical roles, with hands-on experience delivering production-grade AI or data products.<br> Strong proficiency in Python, with experience using data science, machine learning, and AI libraries and frameworks.<br> Solid full-stack development background, including experience with backend frameworks such as FastAPI and modern frontend frameworks such as React, Next.<br>js, or Vue.<br> Deep understanding of LLMs, RAG architectures, generative AI workflows, and production-grade AI service integration, including tools such as OpenAI, Gemini, LangChain, or equivalent.<br> Proven experience designing and implementing Model Context Protocol (MCP) integrations to connect AI models with external tools, APIs, and enterprise data sources.<br> Experience building analytical workflows, dashboards, data pipelines, or AI-powered decision-support tools in a client delivery or enterprise context.<br> Hands-on experience with Docker and cloud deployment on at least one major cloud platform such as GCP, AWS, Azure, or equivalent.<br> Familiarity with container orchestration, artifact management, CI/CD pipelines, GitHub Actions, GitOps workflows, and branching strategies.<br> Strong understanding of LLM observability, AI evaluation, performance monitoring, and production reliability practices.<br> Demonstrated ability to lead technical initiatives, mentor junior team members, and collaborate effectively with product teams and business stakeholders.<br> Bachelor’s or Master’s degree in Data Science, Computer Science, Software Engineering, Statistics, Applied Mathematics, or a related field.<br> Preferred Skills: Experience with agentic AI frameworks such as LangGraph or similar orchestration tools for building multi-step AI workflows.<br> Knowledge of advanced prompt engineering, vector database management, embedding model optimization, and AI evaluation techniques.<br> Experience with MLOps or LLMOps practices, including experiment tracking, model monitoring, and AI quality evaluation.<br> Experience with Infrastructure as Code tools such as Terraform or Pulumi.<br> Experience designing data models, analytical pipelines, or BI/dashboard solutions.<br> Relevant certifications such as Google Cloud Professional Data Engineer, Google Cloud Professional Machine Learning Engineer, Google Cloud Professional Developer, or similar cloud and AI credentials.<br> What we offer: A competitive compensation and benefits package.<br> The opportunity to lead AI, data science, and technology initiatives with real global impact.<br> A dynamic and supportive work environment that values leadership, innovation, and your contributions.<br> Continuous learning and professional development opportunities to propel your career forward in AI, data science, and technology.<br> Application Process: Candidates are invited to submit a resume, cover letter, and any relevant portfolio, GitHub links, or project examples showcasing their experience in data science, AI solution development, full-stack application development, and cloud deployment.<br> Shortlisted candidates will undergo a technical assessment and interview to demonstrate their data science expertise, AI implementation skills, full-stack capabilities, and technical leadership potential.<br> Infomineo: Where brilliant minds meet to shape the future of business.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>● Responsible for the operations of the store during his shift, in terms of end to -end operation:<br> managing staff, Ordering, Inbound receiving, stocking, Pick, and pack orders<br> ● Assists Store supervisor in managing all store operations (i.e. selecting people, scheduling<br> We’re hiring<br> Assistant Store Supervisor<br> shifts, routine and preventive maintenance, …)<br> ● Assists Store supervisor with Ordering / Store replenishment: ensuring proper stock in stores<br> (No OOS or OVS) and helping to assess the inventory and issuing orders based on the input<br> and assessment of demand planner plus physical stock assessment<br> ● Inventory management: Support Store supervisor by ensuring effective stock control<br> functions and practices. Support the Implementation of the inventory process to ensure<br> adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count<br> based on the agreed schedule<br> ● Inbound receiving: During his shift, to ensure accurate receiving of orders as per policies &amp;<br> SOP<br> ● Outbound: During his shift, to ensure efficient and accurate picking and packing of customer<br> orders, as per SOP<br> ● Support Store supervisor by monitoring fulfillment processes and recommending<br> improvements to increase productivity and profits.<br> ● Help Store supervisor by Ensuring implementation of actions pertinent to store-related<br> shrinkages<br> ● Supervising the effective implementation of hygiene, sanitation, security, and safety<br> standards, as well as service level standards and ensuring a high level of customer service<br> both internally and externally during his shift<br> ● Discussing with the Store supervisor all issues/problems and propose solutions</p><br><br>Qualifications<br><p>● You have at least 2-3 years of experience in supermarket or retail<br> ● Proven Excel skills<br> ● Good communication skills, and always like to be hands-on with several tools.<br> ● Language skills: Good English written (Professional writing: Emails, Communication, and<br> reading) and spoken and Fluent Arabic</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>● Responsible for the operations of the store during his shift, in terms of end to -end operation:<br> managing staff, Ordering, Inbound receiving, stocking, Pick, and pack orders<br> ● Assists Store supervisor in managing all store operations (i.e. selecting people, scheduling<br> We’re hiring<br> Assistant Store Supervisor<br> shifts, routine and preventive maintenance, …)<br> ● Assists Store supervisor with Ordering / Store replenishment: ensuring proper stock in stores<br> (No OOS or OVS) and helping to assess the inventory and issuing orders based on the input<br> and assessment of demand planner plus physical stock assessment<br> ● Inventory management: Support Store supervisor by ensuring effective stock control<br> functions and practices. Support the Implementation of the inventory process to ensure<br> adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count<br> based on the agreed schedule<br> ● Inbound receiving: During his shift, to ensure accurate receiving of orders as per policies &amp;<br> SOP<br> ● Outbound: During his shift, to ensure efficient and accurate picking and packing of customer<br> orders, as per SOP<br> ● Support Store supervisor by monitoring fulfillment processes and recommending<br> improvements to increase productivity and profits.<br> ● Help Store supervisor by Ensuring implementation of actions pertinent to store-related<br> shrinkages<br> ● Supervising the effective implementation of hygiene, sanitation, security, and safety<br> standards, as well as service level standards and ensuring a high level of customer service<br> both internally and externally during his shift<br> ● Discussing with the Store supervisor all issues/problems and propose solutions</p><br><br>What you need to be successful<br><p>● You have at least 2-3 years of experience in supermarket or retail<br> ● Proven Excel skills<br> ● Good communication skills, and always like to be hands-on with several tools.<br> ● Language skills: Good English written (Professional writing: Emails, Communication, and<br> reading) and spoken and Fluent Arabic</p><br><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TITLE: </strong>Case Worker <br> <strong>TEAM/PROGRAMME: </strong>Refugees and Migrants <strong>LOCATION:</strong> Alexandria (Roving to Damietta) <br> <strong>GRADE</strong>: 6 <strong>CONTRACTLENGTH:</strong> Fixed Term (FTA) until Dec 2026. <br> <p><strong>CHILD SAFEGUARDING: (select only one)</strong></p><br> <p>Level 3: the post holder will have contact with children and/or young people <i><u>either</u></i>frequently (e.g. once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p><strong>ROLE PURPOSE:</strong></p><br> <p>This position will be primarily responsible for conducting Best Interest Assessments (BIA), case management for African and Syrian children, along with facilitating psychosocial and information sessions.</p><br> <p>&nbsp;<strong>Projects Scope:</strong></p><br> <p>This project aims at providing protection and case management services for children in Alexandria. The project will directly support the children in their protection needs by establishing a tailored, timely, and integrated case management system in addition to supporting local communities to strengthen the community-based protection mechanisms through the Community Mentorship Program.</p><br> <br> <p><strong>SCOPE OF ROLE:</strong></p><br> <p><strong>Reportsto:</strong> Child Protection Officer</p><br> <p><strong>Staff directly reporting to this post: </strong>none</p><br> <br> <p><strong>KEY AREAS OF ACCOUNTABILITY:</strong></p><br> <p>· Conducting best interest assessment interviews and draft relevant reports to assess the children’s</p><br> <p>Needs.</p><br> <p>· Conducting Best Interest Determined (BID), when required.</p><br> <p>· Making referrals to and coordinating with partner organizations.</p><br> <p>· Following-up and monitoring on individual cases of unaccompanied minors and children at risk within the context of Alexandria</p><br> <p>· Ensuring Case Management is implemented in-line with Save the Children’s policies and procedures,</p><br> <p>and adhere to donor requirements and guidelines.</p><br> <p>· Support the project team in developing the project activities and the monthly plan for children.</p><br> <p>· Develop monthly reports on her/ his case load.</p><br> <p>· Ensure that the activities are implemented in a full respect to the child safeguarding polices of SCI.</p><br> <p>· Facilitate, when necessary, orientation sessions, workshops, follow up visits and other activities for the project;</p><br> <p>· Co-facilitate different psychosocial support sessions and awareness sessions for the children with other disciplines including the Psychosocial Activities team.</p><br> <p>· Supporting the program teams as deemed necessary.</p><br> <p><strong>In case of Emergency:</strong></p><br> <p>· Promote children's rights, contributing to their well-being and protection in times of emergencies, guided by humanitarian principles and code of conduct.</p><br> <p>· During emergencies, he/she should act in a way that facilitates SCI’s response to emergencies,</p><br> <p>giving priority to all assigned.</p><br> <p>· Be prepared to support SCI interventions in response to emergencies and show needed flexibility</p><br> <br> <p><strong>General:</strong></p><br> <p>· Demonstrate leadership in relation to Save the Children policies and practice with respect to safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br> <p>· Comply with Save the Children policies and practice with respect to safeguarding policy, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br> <br> <p><strong>BEHAVIOURS (Values in Practice</strong>) <strong>Accountability:</strong></p><br> <p>· holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</p><br> <p>· holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</p><br> <p><strong>Ambition:</strong></p><br> <p>· sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same.</p><br> <p>· widely shares their personal vision for Save the Children, engages and motivates others.</p><br> <p>· future orientated, thinks strategically and on a global scale.</p><br> <p><strong>Collaboration:</strong></p><br> <p>· builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters.</p><br> <p>· values diversity, sees it as a source of competitive strength.</p><br> <p>· approachable, good listener, easy to talk to.</p><br> <p><strong>Creativity:</strong></p><br> <p>· develops and encourages new and innovative solutions.</p><br> <p>· willing to take disciplined risks.</p><br> <p><strong>Integrity:</strong></p><br> <p>· honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p><strong>QUALIFICATIONS</strong></p><br> <p>· Education: Psychology, Sociology, Development, Political Science, related studies or relevant work experience.;</p><br> <p>· 1 to 2 years of experience in the development/humanitarian field with a focus on child protection.</p><br> <br> <p><strong>EXPERIENCE AND SKILLS</strong></p><br> <p>· Excellent drafting, interpersonal, interviewing and communication skills</p><br> <p>· Proficiency in Arabic and English, written and spoken is a must.</p><br> <p>· Demonstrated ability to work with highly vulnerable groups.</p><br> <p>· Awareness about the security context and political situation in Egypt for refugees.</p><br> <p>· Able to work effectively within a team and/or individually.</p><br> <p>· This is a field job, candidate must be willing to work in the field effectively.</p><br> <p>· Well organized with strong time-management skills.</p><br> <p>· Ability to work under pressure.</p><br> <p>· Shares Save the Children’s vision and values.</p><br> <br> <p><strong>Additional job responsibilities</strong></p><br> <p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</p><br> <br> <strong>Equal Opportunities</strong> <br> <p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and</p><br> <p>Diversity policies and procedures.</p><br> <br> <p><strong>Child Safeguarding:</strong></p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p><strong>Safeguarding our Staff:</strong></p><br> <p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p><strong>Health and Safety</strong></p><br> <p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client s time zone.</p><p>Our client is a fourth-generation family business and the oldest continuously operating watch company in America under the same family ownership never sold, never acquired. Founded over a century ago, they build Swiss mechanical watches grounded in a singular belief: a watch is not just a timepiece, it is a vessel for personal story. Every piece they make is designed to be engraved, turning the caseback into a canvas for the owner's own narrative. Their flagship automatic leads a growing collection named for the architects and writers who shaped their home city, and their hands-on watchmaking workshop where customers build and engrave their own watch has sold out through the summer with almost no advertising. A pocket watch from their heritage sits in the Smithsonian's National Air and Space Museum. They run lean by design, win through conversation and connection, and are entering one of the most content-rich seasons in their history.</p><p>The Brand Content Manager will own the narrative through-line across social media, email, web, and blog taking a steady stream of documentary footage, workshop moments, and product launches and turning them into a single, channel-native content engine that drives new customers and followers. This role is both a brand writer and an in-house AI production lead, responsible for using tools like Runway, Pika, and Midjourney to help a lean team produce at the output and quality of a larger one. The Brand Content Manager will be the connective tissue between an in-house capture team, a documentary producer, a Klaviyo specialist, and a paid and SEO lead holding a high-stakes summer season together as one coherent story. Fully Remote | 9 AM - 5 PM EST</p><p><strong>Key Responsibilities</strong></p><p><strong>Content Calendar &amp; Narrative Strategy</strong></p><ul><li>Own the content calendar end-to-end, from planning through execution, across Instagram , email, web, and blog</li><li>Maintain the brand narrative through-line across all channels, ensuring every drop product launch, workshop event, documentary episode lands as part of one connected story rather than scattered moments</li><li>Repackage documentary, workshop, and product content into channel-native formats, including short clips, captions, email copy, and blog entries</li></ul><p><strong>Social Media &amp; Short-Form Content</strong></p><ul><li>Write and publish Instagram -native short-form content, adapting brand voice to platform context without losing register or restraint</li><li>Produce simple clip edits using CapCut or Premiere to support social and email storytelling (cinematic and heavy edits remain with the video team)</li><li>Grow organic followers and convert that reach into measurable audience engagement and email signups</li></ul><p><strong>Email Marketing</strong></p><ul><li>Write all email campaign copy and provide creative direction, partnering with the Klaviyo specialist who owns technical build and automation</li><li>Develop email storytelling that serves both brand depth and conversion goals, including workshop and corporate-gifting campaigns</li></ul><p><strong>Organic &amp; Blog Content</strong></p><ul><li>Write SEO-informed blog content and on-page copy for workshop discovery and corporate-gifting pages</li><li>Write paid media briefs for the paid lead; technical SEO and media buying remain out of scope</li><li>Drive organic traffic growth to key landing pages as a leading performance indicator</li></ul><p><strong>AI Production &amp; Workflow Leadership</strong></p><ul><li>Serve as the in-house marketing AI lead, actively using tools such as Runway , Pika , Midjourney , ChatGPT , and Jasper to accelerate content production and testing</li><li>Find, test, and systematize AI tools into repeatable workflows not waiting to be handed a process, but building one</li><li>Explore and implement AI content generation or automation workflows that reduce hands-on production time over time</li></ul><p><strong>Qualifications</strong></p><p><strong>Experience</strong></p><ul><li>4+ years of experience in content marketing, brand storytelling, or content strategy for a consumer-facing brand</li><li>Demonstrated track record owning content across multiple channels simultaneously, including social media , email marketing , and blog/website content</li><li>Hands-on, proven experience using AI tools such as Runway , Pika , Midjourney , ChatGPT , or Jasper in real production workflows with measurable outcomes to show for it</li><li>Experience writing and directing email campaigns, ideally with familiarity in Klaviyo</li><li>Background in direct-to-consumer or consumer product brand content preferred over pure B2B or SaaS</li><li>Experience with simple video clip editing in CapCut or Premiere</li><li>Familiarity with Shopify preferred</li><li>Experience writing SEO-informed blog and landing page copy</li></ul><p><strong>Qualifications Skills</strong></p><ul><li>Exceptional brand writer judged on register and restraint: the ability to lead with emotional truth, maintain a consistent voice, and write copy that could only belong to one brand</li><li>Strong content strategist able to turn brand stories, product moments, and events into audience growth and measurable engagement</li><li>Channel-native fluency across Instagram short-form and email storytelling formats</li><li>AI practitioner mindset someone who finds the tool, tests it, and builds it into a repeatable workflow rather than waiting to be shown one</li><li>Ability to repurpose content across formats and manage a full content calendar from planning through publishing</li><li>Comfortable working across a distributed team of specialists designer, documentary producer, Klaviyo builder, paid lead without needing to own every output</li><li>Highly organized and capable of holding multiple simultaneous workstreams without dropping the through-line</li></ul><p><strong>What Success Looks Like</strong></p><ul><li>Primary metric: net-new email subscribers and workshop waitlist signups generated directly by the summer content push</li><li>Leading indicators: organic traffic growth to workshop and corporate-gifting pages, and follower growth that converts rather than vanity reach</li><li>The summer season spanning a major trade event, a product launch, a documentary series, and a sold-out workshop lands as one coherent brand story across all channels</li><li>AI production workflows are built, documented, and running with progressively less hands-on time per output cycle</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>4+ years of experience in content marketing, brand storytelling, or content strategy for a consumer-facing brand</li><li>Demonstrated track record owning content across multiple channels simultaneously, including social media , email marketing , and blog/website content</li><li>Hands-on, proven experience using AI tools such as Runway , Pika , Midjourney , ChatGPT , or Jasper in real production workflows with measurable outcomes to show for it</li><li>Experience writing and directing email campaigns, ideally with familiarity in Klaviyo</li><li>Background in direct-to-consumer or consumer product brand content preferred over pure B2B or SaaS</li><li>Experience with simple video clip editing in CapCut or Premiere</li><li>Familiarity with Shopify preferred</li><li>Experience writing SEO-informed blog and landing page copy</li><li>Exceptional brand writer judged on register and restraint: the ability to lead with emotional truth, maintain a consistent voice, and write copy that could only belong to one brand</li><li>Strong content strategist able to turn brand stories, product moments, and events into audience growth and measurable engagement</li><li>Channel-native fluency across Instagram short-form and email storytelling formats</li><li>AI practitioner mindset someone who finds the tool, tests it, and builds it into a repeatable workflow rather than waiting to be shown one</li><li>Ability to repurpose content across formats and manage a full content calendar from planning through publishing</li><li>Comfortable working across a distributed team of specialists designer, documentary producer, Klaviyo builder, paid lead without needing to own every output</li><li>Highly organized and capable of holding multiple simultaneous workstreams without dropping the through-line</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client s time zone.</p><p>The Inbound SDR will serve as the first point of contact for prospective customers and manage inbound sales activity across the organization. The Inbound SDR will respond to inbound inquiries, coordinate quote requests, maintain CRM accuracy, and ensure prospective customers receive timely and professional support. This role is ideal for someone with strong communication skills, excellent organization, CRM experience, and a customer-first mindset.</p><p>Location Fully Remote | 9:00 AM - 5:00 PM PST</p><p>Key Responsibilities</p><ul><li>Inbound Lead Management<ul><li>Respond promptly to inbound inquiries from prospective customers.</li><li>Contact incoming leads through phone, email, and other communication channels.</li><li>Gather relevant customer information and route inquiries appropriately.</li><li>Ensure prospects receive timely and professional follow-up.</li></ul></li><li>Quote Coordination &amp; Sales Support<ul><li>Assist prospects with product inquiries and quote requests.</li><li>Coordinate information required to move opportunities through the sales process.</li><li>Support sales initiatives through timely follow-up and communication.</li><li>Help maintain a smooth customer buying experience.</li></ul></li><li>CRM Management<ul><li>Maintain accurate records within HubSpot.</li><li>Track lead progression, customer interactions, and follow-up activities.</li><li>Ensure CRM data remains clean, organized, and actionable.</li><li>Support pipeline visibility through accurate documentation.</li></ul></li><li>Customer Communication<ul><li>Serve as the first point of contact for prospective customers.</li><li>Deliver a professional and positive customer experience.</li><li>Build rapport and credibility through effective communication.</li><li>Maintain strong customer relationships throughout the sales process.</li></ul></li><li>Administrative &amp; Operational Support<ul><li>Assist with customer service inquiries when needed.</li><li>Support operational coordination across internal teams.</li><li>Ensure information is accurately documented and communicated.</li><li>Identify opportunities to improve workflows and operational efficiency.</li></ul></li></ul><p>What Success Looks Like</p><ul><li>Inbound inquiries and quote requests receive timely responses.</li><li>Customers consistently receive an outstanding experience.</li><li>CRM data remains accurate and up to date.</li><li>Internal teams receive timely and accurate information.</li><li>The sales process operates efficiently and supports revenue growth.</li></ul><p>Opportunity This is an opportunity to join a growing organization where responsiveness and customer experience directly contribute to business success. The Inbound SDR will play a key role in supporting prospective customers, improving operational efficiency, and helping drive continued company growth.</p><p>Application Process: To be considered for this role these steps need to be followed: Fill in the application form Record a video showcasing your skill sets</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>2+ years of experience in sales development, customer support, customer success, inside sales, or other customer-facing roles.</li><li>Experience working within CRM systems, preferably HubSpot .</li><li>Experience handling customer inquiries via phone and email.</li><li>Experience supporting inbound sales or customer service processes.</li><li>Experience maintaining CRM records and managing customer interactions.</li><li>Exceptional verbal and written communication skills.</li><li>Professional phone presence.</li><li>Strong customer relationship-building skills.</li><li>Strong organizational and follow-up abilities.</li><li>Ability to manage multiple priorities simultaneously.</li><li>Strong attention to detail.</li><li>Experience with HubSpot or similar CRM platforms.</li><li>Ability to maintain accurate CRM documentation and pipeline management.</li><li>Strong problem-solving and customer service skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>GFA Consulting Group is seeking a highly qualified Business Process Management Expert for a strategic technical assistance assignment supporting VACSERA, Egypt s Holding Company for Biological Products and Vaccines, in the preparation of a major investment project to expand national vaccine production capacity. The assignment, financed by the European Investment Bank (EIB), aims to undertake a comprehensive feasibility study and preparatory assessments for the establishment of a new multi-product vaccine manufacturing facility at VACSERA's site in Sixth of October City, Egypt. The study will assess market demand, vaccine production priorities, manufacturing technologies, infrastructure and resource requirements, environmental and social impacts, procurement strategies, and pathways towards WHO prequalification and international regulatory compliance.</p><p>The Business Process Management Expert will support the Team Leader in the analysis, design and optimisation of business and operational processes required for the successful development and future operation of the vaccine manufacturing facility. The expert will contribute to the feasibility study by ensuring that business processes, operational workflows and organisational structures are aligned with international pharmaceutical manufacturing standards and support long-term operational efficiency and sustainability.</p><p>Key responsibilities</p><ul><li>Analysing existing business and operational processes relevant to vaccine manufacturing and facility management;</li><li>Supporting the assessment of production workflows, quality systems and supply chain processes required for a modern multi-product vaccine manufacturing facility;</li><li>Identifying opportunities for process optimisation and operational efficiencies across manufacturing, procurement, logistics and quality management functions;</li><li>Contributing to workforce planning and organisational design for the future facility;</li><li>Supporting the development of implementation and operational plans, including process mapping and business continuity considerations;</li><li>Advising on business development opportunities, innovation management and strategies to enhance operational performance;</li><li>Supporting the integration of international GMP requirements and WHO standards into operational processes;</li><li>Contributing to stakeholder consultations, workshops and discussions with VACSERA and other relevant stakeholders;</li><li>Supporting the preparation of technical reports, recommendations and project deliverables.</li></ul><p>What we offer</p><ul><li>Opportunity for future collaboration on international pharmaceutical and global health assignments beyond this project.</li><li>A strategic role influencing the design, feasibility and implementation of a next-generation vaccine production facility.</li><li>Predominantly home-based work, complemented by short field missions to Egypt.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree or equivalent in Pharmaceutical Sciences, Life Sciences, Business Administration, Engineering or Pharmaceutical Manufacturing;</li><li>A Master's degree in Industrial Engineering, Supply Chain Management, Biotechnology, Business Administration or a related field would be considered an advantage;</li><li>Minimum 10 years of international professional experience in the pharmaceutical industry;</li><li>Minimum 5 years of experience in a consultancy role within the pharmaceutical sector;</li><li>Demonstrated experience in at least three international assignments involving business or industrial process man-agement in the pharmaceutical sector, preferably related to manufacturing, quality systems or supply chain opti-misation;</li><li>Proven experience in developing or improving innovation-driven processes within pharmaceutical companies, ide-ally in GMP-compliant environments;</li><li>Experience in vaccine manufacturing or biotechnology projects would be considered an asset;</li><li>Excellent command of English, both written and spoken;</li><li>Knowledge of Arabic, particularly Egyptian Arabic, would be considered an advantage.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview People Experience &amp; Operations Asst Analyst is the on-site HR SPOC for employees. Typically, responsible for managing the day-to-day operations, acting as a first-tier support for all HR related matters on site. Starting from onboarding coordination and throughout the employment duration. The role is the one face to governmental bodies inspectors and hence is accountable to keep and maintain complete/accurate and up to date documents on-site. Being part of the Global People Experience &amp; Operations Team, this role is expected to provide consistent and standard services and achieve high level of customer satisfaction through systems training, process orientation and SLA adherence as measured by global reporting tools. The role is also expected to activate launches and change management tactics of new digital tools and solutions (ex: iCIMS - myServices) Responsibilities Onboarding &amp; New Hire Integration. Manage hiring documentation, including physical receipt and collection of required wet signatures. Coordinate end-to-end onboarding experience, including site walkthroughs and facilitation of business tools/assets handover from relevant departments. Follow up with Hiring Managers to ensure completion of onboarding tasks. Train new hires on PEP tools and systems to enable smooth integration. Learning &amp; Development Support the learning agenda by: Managing logistics for training sessions (venue booking, meeting room readiness, catering). Delivering, tracking, and following up on compliance, ethics, and TM-related face-to-face training sessions. Monitoring participation and completion rates. Systems, Tools &amp; Digital Adoption Drive effective utilization of HR systems and tools by: Training employees on platforms such as MyServices, iCIMS, MS Teams, Smiles, etc. Identifying root causes of low adoption and partnering with stakeholders to improve usage. Maintaining on-site digital hubs/kiosks and ensuring operational readiness. Compliance, Employee Relations &amp; Governance Ensure compliance with internal policies and local regulations by: Maintaining legally required documentation and up-to-date health certificates. Running periodic audits aligned with government and legal requirements. Supporting site government inspections, handling queries, and reporting outcomes to the legal team. Communicating ER, Compliance &amp; Ethics, and Legal outcomes from internal investigations to employees (L5-) and ensuring proper acknowledgment (wet signatures and system capture). Employee Experience Support (TM Coordination) Support communication cascade through available channels and encourage participation. Offboarding &amp; Employee Exit Management Ensure smooth employee exit processes by tracking and following up on clearance activities through myServices and other relevant systems. Coordinate with stakeholders to ensure timely completion of exit requirements and approvals. Maintain proper documentation and employee acknowledgments in line with compliance and legal requirements. Qualifications 1 – 3 years of experience, preferably with HR Operations experience. Customer orientation. Technical / Functional Skills &amp; Knowledge of HR Tools and Interfaces. Experience or understating of HR Operations/Shared Services environment. Change management and agility. Must possess strong influencing skills. Demonstrated track record of strong service delivery.</p> </div>

<p><h4>About Deloitte<\/h4>\n<p>Connect to your career at Deloitte. Deloitte, established globally in 1845, is the world\u2019s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<\/p>\n<p>Deloitte Innovation Hub (DIH) is a strategic initiative\/priority established by Deloitte North & South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients\u2019 most complex business problems, across portfolios that include \u2018Strategy & Transactions\u2019, \u2018Customer\u2019, \u2018Engineering, AI & Data\u2019, \u2018Enterprise, Technology & Performance\u2019 and \u2018Cyber\u2019.<\/p>\n<p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<\/p>\n\n<h4>About the role<\/h4>\n<p>Connect to your opportunity. Ready to launch your career at the intersection of pharmaceutical manufacturing and cutting-edge technology? Deloitte is seeking a Business Analyst to join our Supply Chain \"Manufacturing\" practice in Cairo. This is an exciting opportunity for ambitious graduates to dive into tech-enabled projects, with a specialized focus on implementing Manufacturing Execution Systems (MES) for leading pharmaceutical clients across the globe.<\/p>\n<p>You'll play a vital role in driving digital transformation within the pharmaceutical sector, optimizing production processes, and delivering tangible impact from day one. This hands-on role focuses specifically on MES implementations\u2014systems that are critical to ensuring compliance, traceability, and operational excellence in pharmaceutical manufacturing.<\/p>\n<p>You'll collaborate with a dynamic team of experienced engineers and tech specialists, learning to analyze complex pharmaceutical manufacturing processes, identify areas for innovation, and design smart MES solutions. Working directly with clients, you'll translate their operational challenges into opportunities for efficiency, compliance, and growth through advanced Manufacturing Execution Systems. If you're eager to make a real difference in the pharmaceutical industry and shape the future of smart manufacturing, this is your chance to learn, grow, and contribute.<\/p>\n\n<h4>Qualifications and experience<\/h4>\n<p><strong>You need:<\/strong><\/p>\n<ul>\n<li>A bachelor's degree in Pharmaceutical Engineering, Pharmaceuticals, Chemical Engineering, Biomedical Engineering, or a closely related discipline, with graduation in 2025 or 2026.<\/li>\n<li>0\u20133 years of professional experience in a technical or techno-functional role, ideally within pharmaceutical manufacturing, data analytics, or consulting.<\/li>\n<li>A strong academic record.<\/li>\n<li>Proficiency in English, both written and spoken, is essential.<\/li>\n<li>A demonstrated strong interest in the pharmaceutical or life sciences industry, ideally with relevant coursework, projects, or internships in pharmaceutical manufacturing or operations.<\/li>\n<li>An eagerness to learn about pharmaceutical manufacturing processes, Manufacturing Execution Systems (MES), information systems, and data analytics in an operational context.<\/li>\n<li>Being passionate about the latest technology trends and developments in pharmaceutical manufacturing.<\/li>\n<li>Excellent analytical and problem-solving skills.<\/li>\n<li>Strong communication and interpersonal skills, with the ability to articulate ideas clearly to both technical and non-technical stakeholders.<\/li>\n<li>A proactive attitude and the ability to work effectively in a collaborative team environment.<\/li>\n<\/ul>\n\n<h4>Preferred skills<\/h4>\n<ul>\n<li>Any exposure to Manufacturing Execution Systems (MES) concepts, pharmaceutical manufacturing workflows, or factory automation during your studies.<\/li>\n<li>Understanding of pharmaceutical regulatory requirements (e.g., GMP, FDA regulations) and their impact on manufacturing systems.<\/li>\n<li>Experience with data analysis and AI tools (e.g., Excel, basic programming languages like Python or R, genAI) from academic projects.<\/li>\n<li>An understanding of data management and information technology principles.<\/li>\n<li>Familiarity with pharmaceutical supply chain management and batch traceability concepts.<\/li>\n<\/ul>\n\n<h4>Required software skills<\/h4>\n<p>Proficiency in Microsoft tools (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Teams).<\/p>\n\n<h4>About the service line \u2013 Technology & Transformation<\/h4>\n<p>Distinctive thinking, deep expertise, and collaborative working. That\u2019s what connects us. That\u2019s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we\u2019ll make an impact that matters.<\/p>\n\n<h4>About the industry<\/h4>\n<p>\u201cWhat attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte\u2019s clients include many of the world\u2019s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.\u201d \u2013 Dan, T&T<\/p>\n\n<h4>Our commitment to you<\/h4>\n<p>Making an impact is more than just what we do: it\u2019s why we\u2019re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<\/p>\n<p>We want you. The true you. Your own strengths, perspective and personality. So we\u2019re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\u2019ll take your wellbeing seriously, too. Because it\u2019s only when you\u2019re comfortable and at your best that you can make the kind of impact you, and we, live for.<\/p>\n<p>Your expertise is our capability, so we\u2019ll make sure it never stops growing. Whether it\u2019s from the complex work you do, or the people you collaborate with, you\u2019ll learn every day. Through world-class development, you\u2019ll gain invaluable technical and personal skills. Whatever your level, you\u2019ll learn how to lead.<\/p>\n\n<h4>Next steps<\/h4>\n<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\u2019ll experience a purpose you can believe in and an impact you can see. You\u2019ll be free to bring your true self to work every day. And you\u2019ll never stop growing, whatever your level.<\/p><\/p><p><\/p>

???? We're Hiring: Customer Success Specialist<br><br>???? Location: New Cairo<br>???? Employment Type: Full-Time (On-Site)<br><br>We're looking for a Customer Success Specialist who is passionate about delivering exceptional customer experiences and building strong client relationships.<br><br>Key Responsibilities:<br>• Build and maintain positive relationships with customers<br>• Ensure customer satisfaction and provide timely support<br>• Handle inquiries, concerns, and follow-up communications<br>• Gather and analyze customer feedback to improve service quality<br>• Collaborate with internal teams to enhance the customer experience<br><br>Requirements:<br>• Strong customer service and communication skills<br>• Excellent problem-solving and analytical abilities<br>• Ability to prioritize tasks and work effectively within a team<br>• Proficiency in digital communication tools and CRM systems<br>• Previous experience in Customer Success, Customer Support, or Customer Service is preferred<br><br><br>If you're customer-focused, proactive, and eager to make a real impact, we'd love to hear from you.<br><br>To apply, please send your CV to hr@radifarms.com

<p>Talent 360 is Hiring- Head of Financial Services Position Overview The Head of Financial Services is a senior leadership position responsible for overseeing the Financial Services Department and ensuring the effective delivery of accounting, payroll, tax, compliance, reporting, and advisory services across multiple client engagements. The position will provide strategic leadership to the department, drive continuous process improvement, ensure compliance with internal standards and statutory requirements, and serve as the primary escalation point for client service matters. Key Responsibilities The successful candidate will be responsible for: Department Leadership Lead, coach, and develop the Financial Services team. Manage departmental performance and employee development. Build a culture of accountability, quality, and continuous improvement. Client Service Management Manage strategic client relationships. Ensure service quality and timely delivery. Handle escalations and support client retention. Financial Operations Oversee bookkeeping, accounting, payroll, taxation, and management reporting activities. Ensure compliance with Egyptian regulations and internal quality standards. Coordinate with audit, tax, and operational teams. Process Improvement Improve departmental processes and reporting quality. Support ERP implementation and optimization projects. Coordinate Odoo initiatives and QuickBooks-related activities. Promote automation and AI-enabled finance operations. Commercial Support Participate in client meetings and presentations. Support commercial proposals. Identify opportunities for upselling and business growth.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Accounting, Finance, Commerce, or a related field. Minimum 10 years of relevant experience in accounting, taxation, payroll, financial reporting, and client-facing finance operations. At least 4 years in a leadership role. Proven experience within outsourced accounting, advisory, professional services, or multi-client finance environments. Strong knowledge of Egyptian tax regulations, payroll, statutory compliance, and IFRS. Experience leading managers and cross-functional finance teams. Hands-on experience with Odoo, QuickBooks, advanced Excel, and reporting systems. Strong commercial awareness with experience in client relationship management and service delivery. Familiarity with AI tools and finance automation initiatives. Strong English communication and presentation skills. Preferred Qualifications CPA, CMA, ACCA, or an equivalent professional certification. Experience leading organizational transformation and finance process improvement initiatives.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br><p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.<br>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p><br><br><br><b>What you’ll do</b> <br><ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.&nbsp;</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.&nbsp;</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.&nbsp;</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.&nbsp;</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul><br><br><b>Who you are</b> <br><ul> <li>You have experience working in a customer-facing support function, preferably within IT.&nbsp;</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.&nbsp;</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.&nbsp;</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.&nbsp;</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS on LinkedIn</li> <li>Facebook:&nbsp;VOIS on Facebook</li> <li>Instagram:&nbsp;VOIS on Instagram</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;Chat with VOIS employees</li> </ul> <br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br><p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.<br>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p><br><br><br><b>What you’ll do</b> <br><ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.&nbsp;</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.&nbsp;</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.&nbsp;</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.&nbsp;</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul><br><br><b>Who you are</b> <br><ul> <li>You have experience working in a customer-facing support function, preferably within IT.&nbsp;</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.&nbsp;</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.&nbsp;</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.&nbsp;</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS on LinkedIn</li> <li>Facebook:&nbsp;VOIS on Facebook</li> <li>Instagram:&nbsp;VOIS on Instagram</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;Chat with VOIS employees</li> </ul> <br><br><br><br> </div>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a detail-oriented MIS Specialist (German Speaker) to manage HR systems activities and support the full employee lifecycle, including onboarding, system updates, offboarding, and payroll coordination. This role focuses on delivering accurate HR reporting and analytics while collaborating with stakeholders to ensure data integrity and process efficiency.</p> <h4>What you’ll do</h4> <ul> <li>Support day-to-day HR system operations and administrative activities</li> <li>Prepare weekly, monthly, and annual reports using HR data sources</li> <li>Deliver regular and ad hoc reports to stakeholders</li> <li>Manage employee lifecycle updates including new starters, transfers, and leavers</li> <li>Handle offboarding processes and unpaid leave tracking</li> <li>Maintain and improve data quality and integrity across HR systems</li> <li>Update and maintain employment records and system data</li> <li>Participate in system updates, user acceptance testing (UAT), and enhancements</li> <li>Ensure documentation for HR systems and reporting processes is up to date</li> <li>Deliver services in line with agreed Service Level Agreements (SLAs)</li> <li>Respond to employee queries related to HR systems and reporting</li> <li>Contribute to HR projects and continuous process improvements</li> <li>Support payroll by providing accurate employee data (e.g. leave, absences)</li> </ul> <h4>Who you are</h4> <ul> <li>A collaborative professional with strong stakeholder management skills</li> <li>An effective communicator who can engage confidently across different levels</li> <li>Experienced in HR systems, reporting, and data handling</li> <li>Proficient in Microsoft Excel and presentation tools</li> <li>Familiar with HR platforms such as SuccessFactors and related systems</li> <li>Educated to degree level in Management Information Systems, Business Administration, or a related field</li> <li>Equipped with 1–2 years of experience within HR or a similar function</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Exposure to international HR operations within a global organisation</li> <li>Opportunity to work closely with cross-functional and multicultural teams</li> <li>Hands-on experience with advanced HR systems and reporting tools</li> <li>A supportive environment focused on continuous improvement and learning</li> <li>Participation in strategic HR initiatives and transformation projects</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced HR data analysis and reporting techniques</li> <li>HR systems management, including system enhancements and UAT processes</li> <li>Stakeholder engagement and communication across functions</li> <li>Process optimisation and continuous improvement methodologies</li> <li>Payroll data coordination and compliance practices</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>