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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>* With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>**Responsibilities:** - Greet and welcome guests with a warm, professional demeanor upon arrival - Manage the reservation system and maintain an accurate seating chart - Seat guests promptly and ensure optimal table assignments based on party size and preferences - Provide guests with menus and communicate current specials or promotions</p><br><ul><li>Monitor dining room flow and coordinate with service staff to ensure efficient table turnover - Answer guest inquiries regarding menu items, wait times, and restaurant policies - Handle guest complaints or concerns with professionalism and escalate to management when necessary - Maintain a clean and organized host stand, including reservation books and guest lists</li><li>Answer incoming phone calls and take reservations with accuracy and courtesy - Assist with guest coat check and departure procedures - Collaborate with kitchen and service teams to optimise guest experience - Adhere to health, safety, and sanitation standards at all times - Perform additional duties as assigned by management to support restaurant operations</li></ul><br>Qualifications<br><br><p>**Qualifications:** **Required:** - High school diploma or equivalent - Proven experience as a Host/Hostess in a restaurant or hospitality setting (minimum 1 year preferred) - Excellent communication and interpersonal skills - Proficiency with reservation management systems and point-of-sale (POS) software</p><br><ul><li>Strong organizational and multitasking abilities - Ability to remain calm and professional in a fast-paced environment - Physical ability to stand for extended periods and move throughout the dining room - Flexibility to work evenings, weekends, and holidays as needed - Knowledge of basic health, safety, and sanitation standards **Preferred:**</li><li>Experience in an upscale or fine dining establishment - Familiarity with restaurant operations and service standards - Bilingual capabilities - Certification in food safety or hospitality customer service - Experience with guest management software or reservation platforms - Strong problem-solving and conflict resolution skills - Demonstrated ability to work effectively as part of a team</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Responsibilities: Test Planning &amp; Strategy Collaborate with the QC Manager, product managers, and developers to understand requirements, user stories, acceptance criteria, and design test coverage for features in MDAWEM, Right Now, ETEPS. Develop comprehensive test plans, test strategies, and test cases (manual and automated) that ensure thorough coverage of functional and non-functional requirements (performance, security, integration, usability). Test Execution Perform manual testing (functional, integration, regression, smoke, user acceptance) of web-based SaaS applications. Execute automated test scripts using appropriate frameworks and tools. Conduct API testing, and database testing / data validation (e.g., verify data flows, consistency, integrity). Perform performance/load/stress testing (as needed) to validate scalability and stability under various loads. Defect Identification &amp; Reporting Log, track, and manage defects in a bug/issue tracking system (e.g., Jira, or similar). Provide clear, reproducible bug reports with steps to reproduce, severity, screenshots/logs, impact assessment, and regression risk. Work closely with developers to reproduce, triage, isolate root causes, and verify fixes. Quality Metrics &amp; Reporting Collect and report on quality metrics: test coverage, defect density, pass/fail rates, time to resolve, recurring issue trends, etc. Use these metrics to highlight quality risks, trends, and areas needing improvement. Provide regular status updates to the QC Manager and relevant stakeholders (e.g., during sprint reviews, release planning). Automation &amp; Process Improvement Build and maintain automated test suites (regression, integration, smoke, API) to accelerate testing cycles and reduce manual effort. Contribute to improving QA processes, standards, and best practices (e.g., improving test case design, establishing quality gates, optimizing regression cycles). Advocate for quality within the product development lifecycle, helping to catch quality issues early (shift-left), and promoting a quality-first mindset across the team. Cross-functional Collaboration Liaise with developers, devops/ops (if relevant), product managers, and other stakeholders to ensure clear understanding of feature requirements and testability. Participate in sprint planning, daily stand-ups, retrospective meetings (if following Agile/Scrum), release planning, and UAT sessions as needed. Provide feedback on design or architecture from a testability perspective; highlight potential quality risks or edge cases early. Documentation &amp; Knowledge Sharing Maintain clear, organized test documentation: test plans, test cases, test data, test results, defect logs, test summaries, release quality reports. Share QA knowledge with the team (e.g., good testing practices, automation techniques, lessons learned).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Computer Science, Software Engineering, Information Technology, or related technical discipline. 2-4 years of software QA/QC or testing roles, Experience working in a SaaS environment is strongly preferred (or at least experience with web-based applications, cloud services, or multi-tenant systems)</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Responsibilities: Test Planning &amp; Strategy Collaborate with the QC Manager, product managers, and developers to understand requirements, user stories, acceptance criteria, and design test coverage for features in MDAWEM, Right Now, ETEPS.<br> Develop comprehensive test plans, test strategies, and test cases (manual and automated) that ensure thorough coverage of functional and non-functional requirements (performance, security, integration, usability).<br> Test Execution Perform manual testing (functional, integration, regression, smoke, user acceptance) of web-based SaaS applications.<br> Execute automated test scripts using appropriate frameworks and tools.<br> Conduct API testing, and database testing / data validation (e.<br>g., verify data flows, consistency, integrity).<br> Perform performance/load/stress testing (as needed) to validate scalability and stability under various loads.<br> Defect Identification &amp; Reporting Log, track, and manage defects in a bug/issue tracking system (e.<br>g., Jira, or similar).<br> Provide clear, reproducible bug reports with steps to reproduce, severity, screenshots/logs, impact assessment, and regression risk.<br> Work closely with developers to reproduce, triage, isolate root causes, and verify fixes.<br> Quality Metrics &amp; Reporting Collect and report on quality metrics: test coverage, defect density, pass/fail rates, time to resolve, recurring issue trends, etc.<br> Use these metrics to highlight quality risks, trends, and areas needing improvement.<br> Provide regular status updates to the QC Manager and relevant stakeholders (e.<br>g., during sprint reviews, release planning).<br> Automation &amp; Process Improvement Build and maintain automated test suites (regression, integration, smoke, API) to accelerate testing cycles and reduce manual effort.<br> Contribute to improving QA processes, standards, and best practices (e.<br>g., improving test case design, establishing quality gates, optimizing regression cycles).<br> Advocate for quality within the product development lifecycle, helping to catch quality issues early (shift-left), and promoting a “quality-first” mindset across the team.<br> Cross-functional Collaboration Liaise with developers, devops/ops (if relevant), product managers, and other stakeholders to ensure clear understanding of feature requirements and testability.<br> Participate in sprint planning, daily stand-ups, retrospective meetings (if following Agile/Scrum), release planning, and UAT sessions as needed.<br> Provide feedback on design or architecture from a testability perspective; highlight potential quality risks or edge cases early.<br> Documentation &amp; Knowledge Sharing Maintain clear, organized test documentation: test plans, test cases, test data, test results, defect logs, test summaries, release quality reports.<br> Share QA knowledge with the team (e.<br>g., good testing practices, automation techniques, lessons learned).<br> Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical discipline.<br> 2-4 years of software QA/QC or testing roles, Experience working in a SaaS environment is strongly preferred (or at least experience with web-based applications, cloud services, or multi-tenant systems)</span> </div>

The Data Engineer operates within the framework established by the Lead — designing, building, and maintaining robust data pipelines and transformation logic that power analytics, compliance, and operational reporting across the Mortgage Cadence Platform. The role is execution-focused with increasing ownership of end-to-end data workflows as familiarity with the platform grows. Strong SQL, ETL, and data quality skills are required; the ability to build reports and leverage semantic models is secondary to data engineering excellence.<br><br>Responsibilities<br><br>Design and build extraction, transformation, and loading (ETL) pipelines using Microsoft Fabric (Dataflow Gen2, Notebooks, or equivalent tools) Write optimized SQL queries and transformations for data ingestion from designated source systems Apply data quality rules and validation logic at each pipeline stage Implement incremental loads and manage refresh schedules for performance Escalate to Lead for architectural decisions or complex transformation patterns Define and implement data quality checks at ingestion, transformation, and output stages Perform ongoing data validation to ensure pipeline outputs align with business logic and source system expectations Identify, document, and escalate data quality issues with root cause analysis Maintain data quality dashboards and SLA monitoring Support UAT for new data sources or transformation logic Build and maintain data transformations using Power Query, SQL, or Python as appropriate Develop dimensional models and define aggregation logic aligned with analytics requirements Optimize data structures for performance and maintainability Document transformation logic, lineage, and assumptions per team standards Troubleshoot pipeline failures and performance issues; coordinate resolution with IT/Engineering Respond to data discrepancy reports from business users and analysts Maintain documentation of data sources, data dictionaries, and transformation specifications Support capacity planning and optimization of Fabric environments and pipelines Collaborate with Lead to define semantic models and calculated metric<br><br>Requirements<br><br>Advanced SQL — query optimization, window functions, performance tuning, debugging complex transformations Proficient with Microsoft Fabric — (Dataflow Gen2, Notebooks, Lakehouse) OR equivalent ETL tools (Python, dbt, Talend, Informatica) Strong understanding of relational database design and dimensional modeling Power Query / M — complex data shaping, merging, error handling, and transformation logic Python or similar scripting language — data manipulation, pipeline automation Git/version control basics — able to collaborate on code and track changes Data quality and testing frameworks — unit tests, assertions, validation rules Ability to interpret business requirements and design efficient data solutions Data governance mindset — understands data lineage, documentation, and quality standards Proactive about identifying edge cases and potential data issues Mortgage/lending domain familiarity preferred; willingness to learn domain required Works effectively within defined standards and escalates architectural questions to Lead Able to balance speed with quality; advocates for technical excellence

Company Description TEZ TOUR is an international tour operator and one of the leading travel companies in Russia and the CIS region, with operations expanding across Europe, Asia, the Caribbean, and the Middle East since 1994. TEZ TOUR Egypt, established in 1999, is recognized as a high-tech tour operator and a trusted partner in the travel market. The company focuses on delivering high-quality, customer-centric services using advanced technologies and convenient online booking tools. TEZ TOUR Egypt provides reliable ground services at the most popular resorts in Egypt, maintaining strong relationships with both travelers and business partners. Team members join a dynamic, growth-oriented organization with a strong reputation in the regional tourism industry. Role Description This is a full-time, on-site Salesperson role based in Giza for TEZ TOUR Egypt. The Salesperson will promote and sell the company’s travel products and ground services, including holiday packages, excursions, and related offerings to individual clients, agencies, and corporate partners. Daily activities include responding to inquiries, preparing tailored offers, providing product information, and following up with prospective and existing customers to close sales. The role involves maintaining accurate records in the sales system, coordinating with operations and reservations teams to ensure service availability, and resolving client issues promptly and professionally. The Salesperson will also contribute to sales campaigns, participate in promotional events when needed, and provide feedback from the market to support continuous improvement. Qualifications Proven experience in sales, preferably in tourism, hospitality, or related service industries, with a strong track record of meeting or exceeding targets. Excellent communication and customer service skills, with the ability to build trust and long-term relationships with clients and partners. Strong negotiation and presentation abilities, including confidence in handling objections and closing deals. Comfort using digital tools and booking platforms, along with basic proficiency in MS Office or similar software. Good organizational and time-management skills, with attention to detail and the ability to handle multiple inquiries at once. Fluency in English and Arabic required; additional foreign languages (such as Russian or European languages) are an advantage. Knowledge of Egypt’s main tourist destinations and resort areas, or willingness to learn quickly. Ability to work on-site in Giza, collaborate effectively with diverse teams, and maintain a professional, inclusive attitude toward colleagues and customers. Relevant education in Business, Tourism, Hospitality, or a related field is preferred but equivalent experience will be considered.<br>If you are interested, please send your CV to: jobs@cairo.tez-tour.comWhats App only : 01110059299

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a Document Controller with 1–2 years of experience to support and coordinate project documentation activities across the full project lifecycle — from sales support through project closeout.<br> This role is ideal for an early-career professional who is highly organized, detail-oriented, and eager to grow within project management and documentation.<br> The role serves as a key interface between the Project Manager, technical teams, customers, and suppliers, ensuring documentation quality, compliance, and timely delivery.<br> Key ResponsibilitiesSales &amp; Pre-Project Phase Review project inputs to understand documentation scope and requirements.<br> Support estimation of documentation workload and resource needs.<br> Identify documentation-related contractual requirements, including special formats, penalties, and compliance obligations.<br> Project Initiation &amp; Setup Review and confirm documentation requirements.<br> Support validation of documentation effort estimates and identify risks.<br> Apply documentation standards, guidelines, and workflows.<br> Support setup of documentation tracking and management tools.<br> Create and maintain the Master Document Register (MDR) with the Project Manager.<br> Support training of project team members on documentation processes and tools.<br> Coordinate with the customer’s Document Manager to align documentation expectations.<br> Support implementation of documentation procedures for suppliers and subcontractors.<br> Monitoring &amp; Control Track documentation progress using internal systems and tools (e.<br>g., GCP Ops or equivalent).<br> Support document review, approval, and publication workflows.<br> Follow up on document submissions and stakeholder feedback.<br> Help prioritize documentation deliverables aligned with project milestones.<br> Maintain accurate documentation records and traceability.<br> Support preparation of transmission records and contractual documentation logs.<br> Assist with reporting, dashboards, and basic KPIs.<br> Monitor supplier documentation submissions and compliance.<br> Support documentation activities during construction and installation phases.<br> Change Management Support updates to documentation plans and MDR following approved changes.<br> Project Closeout Support compilation and delivery of final documentation in line with customer requirements.<br> Assist with organizing final documentation packages (digital and/or hard copy).<br> Support coordination of customer review and approval.<br> Contribute to documentation-related lessons learned.<br> Annual bonus Health insurance and wellness programs Professional development and training opportunities Bachelor’s degree in Engineering, Business Administration, Project Management, or a related field.<br> 1–2 years of professional experience in project documentation, document control, project coordination.<br> Professional working proficiency in English.<br> Experience using document management systems and standard office tools (e.<br>g., MS Office).<br> Strong organizational skills with high attention to detail.<br> Ability to manage multiple tasks, follow up with stakeholders, and meet deadlines.<br> Fluency in French (spoken and written) is a plus Nice to Have Experience in EPC, engineering, construction, or industrial project environments.<br> Familiarity with customer documentation portals and document approval workflows.<br> Experience coordinating documentation with suppliers or subcontractors.<br> Exposure to basic reporting, KPIs, or dashboards.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview The VMI Analyst ensures efficient inventory management by monitoring, analyzing, and optimizing stock levels at customer or distributor locations. This role involves coordinating data flows, ensuring accuracy, and collaborating with internal stakeholders (Supply Chain, Sales, Logistics, Finance) and external partners to ensure products are available when needed, costs are optimized, and customer service levels are met. Responsibilities Inventory Monitoring &amp; Management Track customer or distributor inventory levels (by SKU), sales velocity, and consumption trends. Use VMI agreements/data sharing to trigger replenishment orders. Identify overstock and stockout risks, implement corrective actions. Maintain Days on Hand (DOH) targets. Coordinates NPD execution for his/her customer (weekly) - minimizes obsoletes and maximizing speed to shelve Order Replenishment &amp; Optimization Create and process replenishment orders, ensuring accuracy in quantities, pricing, delivery schedules. Optimize logistics (e.g. combining shipments, full truckloads) to reduce costs. Manage order changes, cancellations, exceptions. Align closely with the Transportation Team to ensure timely and accurate deliveries. Respond promptly to any transportation issues, ensuring quick problem resolution and client communication. Check Daily and Weekly reports related to orders issues like (open orders, incomplete orders, gtms…) Data Quality &amp; Systems Management Ensure data feed/flows between customer systems, PoS, ERP, and VMI tools are accurate and timely. Identify and correct data errors (discrepancies in inventory, forecasting, order processing). Be a key user / liaison for any tools supporting VMI (systems implementation, data integration, dashboards). Customer Communication &amp; Relationship Management Serve as the primary point of contact for client’s concerns. Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them. Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions. Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration. Manage and respond to client inquiries via Cisco hotline during assigned shifts. Continuous Improvement Identify root causes of recurrent issues. Implement process improvements, standardization, automation where relevant. Support system rollouts or upgrades related to VMI. Qualifications Bachelor’s degree (Supply Chain / Logistics / Business / Engineering) or equivalent. 1-3 years of experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods. Strong analytical skills; ability to work comfortably with large data sets. Good knowledge of forecasting, inventory planning and replenishment techniques. Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools). Strong attention to detail, and ability to work across multiple SKUs, customers, regions. Good communication skills; capable of working with internal teams and external partners. Fluency in English/French (written &amp; spoken). Ability to handle change, ambiguity; proactive mindset.</p> </div>

Company Description شبكة دعم الصيدلي المصري (EPSN) is a leading organization dedicated to professional training and development for pharmacists and healthcare professionals across Egypt and the Arab region. Since 2012, EPSN has offered specialized, world-class programs that help pharmacists excel in the job market and keep pace with the latest trends in the healthcare sector. Training content is structured around four main tracks: preparation for the American Board of Pharmacy Specialties (BPS) exams, pharmaceutical compounding and clinical nutrition, pharmaceutical sales and marketing, and professional skills development for institutional clients. These programs are designed to open strong career opportunities and support continuous growth for pharmacy and medical professionals. EPSN emphasizes practical, market-relevant learning that combines scientific depth with real-world application.<br>Role Description This is a full-time, on-site Inside Medical Sales Professional role based in Qesm 1st Tanta. The Inside Medical Sales Professional will engage with pharmacists, healthcare professionals, and institutional clients by phone, online channels, and on-site meetings to promote EPSN’s medical and pharmaceutical training programs. Responsibilities include qualifying leads, explaining program benefits, handling inquiries, preparing and sending proposals, and following up to convert prospects into enrolled participants. The role involves maintaining accurate records in the CRM system, coordinating with the marketing and academic teams to align messaging, and providing feedback on client needs and market trends. The Inside Medical Sales Professional will also support sales campaigns, meet or exceed sales targets, and ensure a high standard of customer service and ethical communication in all interactions.<br>Qualifications<br> Strong medical or pharmaceutical background, preferably with a degree in Pharmacy, Medicine, or a related healthcare field. Proven experience in inside sales, telesales, or customer-facing roles within healthcare, pharmaceuticals, or medical education. Excellent communication, negotiation, and presentation skills, with the ability to explain technical training programs in a clear and engaging way. Comfort with CRM systems, basic data entry, and using digital tools (email, online meeting platforms, and social media) for lead management and follow-up. Ability to build rapport quickly, handle objections professionally, and maintain a consultative, client-focused sales approach. Strong organizational and time-management skills, with the ability to manage multiple leads and tasks simultaneously. Fluency in Arabic and strong command of English (spoken and written) to understand and communicate medical and training-related terminology. Motivated, goal-oriented attitude with a commitment to continuous learning and staying updated on EPSN programs and healthcare market trends. Previous experience in pharmaceutical sales, medical training services, or education sales is an advantage.

Company Description SERIO PHARM is dedicated to improving the quality of life of patients in Egypt by providing high-quality pharmaceutical products at affordable prices. The company focuses on addressing major health problems and ensuring that essential medications are accessible to a wide patient base. SERIO PHARM operates with a strong sense of social responsibility, aiming to balance medical efficacy, safety, and affordability. Team members contribute directly to this mission by supporting initiatives that enhance patient care and public health outcomes. The organization values ethical practices, collaboration, and continuous improvement in all aspects of its work.<br>Role Description As a Marketing Manager at SERIO PHARM, you will lead the planning and execution of marketing strategies and campaigns to support the company’s pharmaceutical portfolio and mission. This is a full-time, hybrid role based in Cairo, Egypt, with a mix of on-site work and some work-from-home flexibility. On a day-to-day basis, you will develop and implement marketing plans, manage product launches, and coordinate promotional activities targeted at healthcare professionals, distributors, and patients. You will analyze market trends, competitor activities, and customer insights to optimize positioning, pricing, and messaging. The role includes managing digital and offline marketing channels, overseeing content and collateral development, monitoring campaign performance, and preparing reports and recommendations for senior leadership. You will collaborate closely with sales, medical, regulatory, and supply chain teams to ensure aligned, compliant, and impactful marketing initiatives.<br>Qualifications<br> Strong marketing strategy and planning skills, including experience designing and executing integrated marketing campaigns within the healthcare or pharmaceutical sector. Proficiency in market research, data analysis, and competitive intelligence to inform product positioning, pricing, and portfolio decisions. Proven ability to manage brand and product marketing activities, including product launches, promotional plans, and lifecycle management. Experience with digital marketing channels (e.g., social media, email, search, web content) and coordinating with agencies or vendors when needed. Excellent communication, presentation, and storytelling skills, with the ability to translate complex medical and technical concepts into clear, audience-appropriate messages. Strong project management and organizational skills, including the ability to prioritize multiple initiatives and meet deadlines in a fast-paced environment. Demonstrated collaboration skills and the ability to work effectively with cross-functional teams such as sales, medical, regulatory, and finance. Bachelor’s degree in Marketing, Business, Pharmacy, or a related field; an advanced degree or relevant certifications in marketing or healthcare is an advantage. Experience in the Egyptian pharmaceutical market or broader healthcare industry, with familiarity with local regulations and promotional compliance, is highly beneficial. Proficiency in English

Job Purpose The Costing Senior Accountant is responsible for supporting all costing and financial control activities within the manufacturing operation. The role focuses on product costing, inventory valuation, cost analysis, budgeting support, overhead allocation, and maintaining accurate costing records to ensure reliable financial reporting and informed business decisions.<br>Key Responsibilities Costing & Cost Analysis Prepare and maintain product costing records and cost sheets. Assist in calculating standard costs for manufactured products. Analyze direct material, direct labor, and manufacturing overhead costs. Monitor product costs and identify cost variances. Support monthly costing activities and period-end closing processes. Perform cost analysis and provide recommendations for cost optimization opportunities. Oracle ERP & Costing Module Execute costing transactions within Oracle ERP. Maintain accurate costing data and system records. Support the administration of the Oracle Costing Module. Ensure proper inventory valuation and costing updates within the system. Assist in troubleshooting costing-related system issues. Inventory Control Participate in physical inventory counts and cycle count activities. Reconcile inventory balances between physical counts and system records. Investigate inventory discrepancies and coordinate corrective actions. Support inventory valuation and stock movement analysis. Budgeting & Financial Control Support the preparation of annual budgets and periodic forecasts. Assist in monitoring departmental budgets and cost center expenditures. Analyze actual costs versus budget and identify variances. Prepare reports and analysis to support financial planning activities. Cost Centers & Overheads Support the maintenance of cost center structures. Assist in allocating costs accurately across departments and cost centers. Calculate and analyze manufacturing overhead allocations. Monitor overhead absorption rates and identify variances. Assess the impact of overhead costs on product profitability. Profitability & Reporting Prepare profitability analysis reports by product, customer, or business segment. Support pricing and margin analysis activities. Generate periodic costing and financial reports for management. Assist in preparing monthly financial performance analysis. Cross-Functional Coordination Coordinate with Production, Supply Chain, Planning, and Finance teams to ensure costing accuracy. Support continuous improvement initiatives related to costing and inventory management. Participate in feasibility studies and cost analysis for new products and projects. Compliance & Controls Ensure compliance with company policies and financial procedures. Maintain proper documentation for costing and inventory transactions. Support internal and external audit requirements. Assist in implementing financial controls related to costing and inventory.<br>Qualifications Bachelor's Degree in Accounting, Finance, or a related field. CMA, CPA, or equivalent certifications are considered an advantage.<br>Experience5 years of experience in Cost Accounting, Costing, or Financial Analysis. Experience within manufacturing or industrial environments is a must. Experience with inventory accounting and product costing is highly preferred. Hands-on experience with Oracle ERP, particularly the Costing Module, is highly preferred.

About Instashop<br><br>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.<br><br>Job Description<br><br>About the role:<br><br>As a Senior Customer Service Coordinator you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.<br><br>Day-to-Day Responsibilities<br><br>Handling calls and messages from customers, partners, and prospects from our inbound channel Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely Act as a role model and mentor to the Associates and Coordinators Responsible for floor support, supporting the team-leader in assisting the team with complex situations Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable Staying up-to-date on company policies and procedures to provide accurate information to customers Participating in initiatives designed to improve customer satisfaction and business performance<br><br>Qualifications<br><br>High school diploma or equivalent; bachelor's degree preferred. Minimum 3+ years of experience in customer service or call center roles<br><br>What You Will Bring<br><br>Ability to multitask and handle high call volumes Effective time management & organizational skills Exceptional interpersonal and problem-solving skills Flexible schedule and open to work on a rotational shift basis, including weekends Genuine care and concern for customer concerns and satisfaction Strong communication skills in English, both verbal and written

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>About the role:</h4> <p>The Food & Beverage Server provides exceptional quality. In this role, you will be tasked with providing an expertly served beverage or dining experience; anticipating the guests’ needs and as an expert on the menu options; and delivering memorable guest experiences.</p> <h4>What you will do:</h4> <ul> <li>Provide an enjoyable dining experience through excellence for quality, professionalism, and friendliness.</li> <li>Anticipate guest needs and satisfaction; offer suggestions, and respond urgently and appropriately to guest concerns and requests.</li> <li>Assist in clearing and resetting tables according to service standards.</li> </ul> <h4>What you bring:</h4> <ul> <li>An outgoing personality and a can-do approach to an assigned task.</li> <li>High level of understanding and knowledge of food and wine.</li> <li>Background in luxury resort and hotel considered an asset.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Employee discount for stays at any Four Seasons worldwide.</li> <li>Complimentary dry cleaning for employee uniforms.</li> <li>Complimentary employee meals.</li> </ul> <h4>Schedule & Hours:</h4> <p>44 hours</p></p><p></p>

Company Description Horizon Operation & Management is a specialized provider of integrated urban operation and management services for national giga-scale projects. The company focuses on efficiency, quality, and sustainability in managing complex urban facilities and services. Horizon is culture-driven and people-focused, aiming to enhance everyday life and well-being within the communities it serves. Leveraging modern operating systems, performance methodologies, and AI-powered smart platforms, the company delivers measurable value for partners and clients. As a Chinese-Egyptian joint venture, Horizon combines international expertise with deep local market knowledge and currently manages several major projects, including the Central Business District at Egypt’s New Capital under a long-term contract.<br>Role Description This is a full-time, on-site Junior Buyer role based in Cairo, Egypt. The Junior Buyer will support the procurement of construction-related materials, equipment, and services for facility and infrastructure projects, ensuring compliance with company standards and project specifications. Daily responsibilities include gathering and analyzing supplier quotations, preparing purchase orders, updating procurement trackers, and maintaining accurate records in the procurement system. The role will coordinate with project engineers, site teams, and finance to confirm technical requirements, delivery schedules, and budget alignment. The Junior Buyer will assist in supplier pre-qualification, participate in negotiations under supervision, monitor supplier performance, and help resolve delivery or quality issues. The position also involves contributing to cost-saving initiatives, following procurement policies and ethical standards, and supporting regular reporting on purchasing activities.<br>Qualifications<br> Experience or academic exposure in construction or facility management procurement, with understanding of construction materials, equipment, and basic technical specifications. Strong analytical and numerical skills, including ability to compare quotations, evaluate cost and value, and work with spreadsheets and procurement reports. Effective communication and collaboration skills to work with internal stakeholders (engineering, site, finance) and external suppliers in a professional manner. Solid organizational and time management skills, with attention to detail in documentation, record-keeping, and compliance with procedures. Proficiency in MS Office (especially Excel and Word); familiarity with ERP or procurement systems is an advantage. Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field; relevant internships or 1–2 years of purchasing experience are preferred. Knowledge of basic procurement principles, tendering processes, and supplier evaluation; understanding of local market dynamics in Egypt is beneficial. Ability to work on-site in Cairo, adapt to a fast-paced project environment, and uphold high ethical and professional standards in all purchasing activities. Good command of English and Arabic, both written and spoken; additional language skills are a plus.

Company: Infomatix Web Technologies Location: Remote Job Type: Full-Time (Monday to Friday) Compensation: 21,500 EGP – 26,500 EGP / month (Equivalent to 40,000 – 50,000 INR)<br>About the Role & Working Style We are building fast, modern B2B Saa S and enterprise web platforms. We operate with zero red tape, high autonomy, and extreme ownership. Important Context: We do not work with heavy documentation, written specs, or lengthy product briefs. Instead, we move fast through direct, verbal communication, quick brainstorms, and rapid feedback loops. We are looking for an independent, product-minded UI/UX designer who can listen to a verbal feature explanation, grasp the business logic, and independently transform it into a polished, production-ready Saa S interface.<br>Key Responsibilities Verbal to Visual Execution: Take conceptual, verbal feature descriptions from management and translate them directly into clean, logical user flows and dashboard layouts. Rapid Prototyping: Quickly mock up low-fidelity wireframes or user journeys to validate concepts during syncs before committing to high-fidelity designs. End-to-End Saa S UI: Design data-dense components, interactive tables, analytics dashboards, and settings panels for complex business software. Independent Design System Management: Maintain and scale our Figma component library independently, ensuring all new features remain visually consistent without needing micro-direction on styling. Developer Hand-off: Keep Figma files highly organized, labeled, and dev-ready so our engineering team can build directly from your designs. Requirements & Qualifications Portfolio: Must showcase real, shipped B2B Saa S applications, internal dashboards, or complex web systems. (Please, no generic landing pages or mobile concept apps). Communication & Comprehension: Exceptional verbal English skills. You must be able to confidently talk through design logic, ask sharp questions to extract missing requirements, and document your own design choices. Experience: 4+ years of professional product design experience. You must have a strong natural sense of application logic (e.g., knowing how permissions, data filtering, and error states should behave visually). Tools: Absolute mastery of Figma (including Auto-Layout, advanced components, variables, and clean layer organization). Mindset: Extreme ownership. You are a self-starter who doesn't wait for a document to tell you what to do; you figure out what the user needs and design the solution.<br>Work Schedule & Setup Schedule: Full-time, Monday through Friday. Remote Flexibility: 100% remote. Stable Payouts: Paid reliably on a monthly schedule. How to Apply Please submit your application with:A link to your portfolio highlighting complex web apps or Saa S dashboards. Crucial: A link to a live Figma file or an interactive prototype. We want to see how you think through user flows and how cleanly you organize your workspaces. Apply jobs@infomatixweb.com

Do you crave ia dynamic, fast -paced environment, where you can leverage your skills and make a real impact?<br><br>#Tahreez a Saudi based technology and systems integrator and solutions provider company is searching for technical gurus to fulfill the role of [#Electrical #BIM/#CAD #Modeler ] <br><br>What We Look For: “Requirements” <br><br>• 5+ years of experience in relevant design roles <br>• B. S in Electrical Engineering, Electronics and communication Engineering, or related Diploma in CAD/BIM Design.<br>• Fluent in English and Arabic (written and spoken) – mandatory. <br>• Working in an onsite model from the company’s office in Egypt.<br>• Auto CAD (2D/3D) o Revit (BIM modeling, coordination, documentation)<br>• BIM tools (MTO, clash detection, coordination)<br>• MS Office (Word, Excel, Power Point)<br>• Visio or equivalent diagram tool<br>• Photoshop or visualization tools (optional advantage) <br>• Experience in one or more of: o Audio Visual systems<br><br> o Security systems <br> o Electrical / ELV systems <br> o Telecom / IT infrastructure <br> o MEP <br>• Understanding of system layouts, installation practices, and integration <br> Concepts<br><br>Technical & Analytical <br>• Strong attention to detail<br>• Ability to translate technical input into structured drawings and <br> documents <br>• Good understanding of engineering drawings and documentation standards <br><br>Primary Responsibilities:<br><br>Technical Design & Drafting<br> <br>• Develop accurate 2D and 3D drawings using Auto CAD, Revit, or similar tools <br>• Prepare: <br>o Layout drawings <br>o System schematics <br>o Single line diagrams (SLD) <br>o Installation drawings <br>o As-built drawings <br>• Support creation of system block diagrams and architecture visuals based <br> on input from solution architects and engineers <br><br>BIM Modeling & Coordination <br><br>• Develop and maintain BIM models including: <br>o Material Take-O2s (MTO) <br>o Clash detection <br>o Model coordination <br>• Coordinate with internal teams and external stakeholders to resolve <br> design conflicts <br>• Support integration of multi-system environments within BIM models <br><br>Technical Documentation, Submittals & Compliance Support (Engineering & Bids) <br><br>• Provide structured support to Engineering and Bids/Tendering teams in <br> preparing, organizing, and standardizing all technical documentation, <br> submittals, and compliance deliverables <br>• Prepare and organize technical documentation packages, including: <br> o Material Submittals (MS) <br> o Technical Data Sheets <br> o Method Statements (MoS) <br> o Compliance sheets and matrices <br> o Supporting technical documentation<br> <br>• Structure all submissions in a clear, standardized, and professional <br> format suitable for client-facing deliverables <br>• Ensure consistency and alignment between: <br> o Drawings <br> o BOQs <br> o Technical documentation <br> o Compliance responses <br>• Maintain and apply standard templates for: <br> o Submittals <br> o Compliance sheets <br> o Technical documentation <br><br>If you believe you have the required skill set and experience, please apply directly or send a copy of your updated CV mentioning the job title [Electrical BiM/CAD Modeler]in the email subject to:<br><br>careers@tahreez.com

Company Description FETRA INTEGRITY Egypt & Project Management is a human capital and business consulting organization focused on enhancing organizational performance through tailored people strategies. The company provides end-to-end HR and management services, including recruitment, organization design, job analysis, competency modeling, and total rewards management. It also supports clients with performance management, succession planning, and learning and development, including training needs analysis and ROI assessment. Additional services include payroll, social and medical insurance administration, outsourcing, and career counseling, all designed to help organizations operate efficiently and sustainably.<br>Role Description The Head of Mechanical Production – Pharmaceutical Sector is a full-time, on-site role based in Qesm 2nd 6 October. This role leads the mechanical production function for pharmaceutical manufacturing, ensuring compliance with GMP and relevant regulatory standards. Day-to-day responsibilities include planning and overseeing mechanical production activities, optimizing processes, and coordinating with maintenance, quality, and operations teams to ensure reliable equipment performance and product quality. The role manages production schedules, allocates resources, monitors output and downtime, and implements continuous improvement initiatives to increase efficiency and reduce costs. The Head of Mechanical Production will also lead and mentor production teams, support budget planning, manage production-related documentation, and collaborate with project management on new installations, upgrades, and capacity expansion.<br>Qualifications<br> <br>Strong production leadership skills, including experience in Production Planning and Production Management within a pharmaceutical or similarly regulated manufacturing environment. Proficiency in Operations Management, with a proven ability to optimize workflows, implement process improvements, and ensure adherence to GMP and safety standards. Demonstrated Team Management capabilities, including supervising cross-functional teams, coaching team members, and building a culture of accountability and continuous improvement. Experience with Budgeting and cost control, including forecasting, monitoring production costs, and supporting capital expenditure planning. Bachelor’s degree or higher in Mechanical Engineering, Industrial Engineering, or a related technical field; advanced certifications in pharmaceutical manufacturing or GMP are an advantage. Solid understanding of mechanical systems used in pharmaceutical production (e.g., process equipment, utilities, packaging lines) and their maintenance requirements. Proven track record in project coordination or project management for production line upgrades, new equipment installation, or capacity expansion projects. Strong analytical and problem-solving skills, with the ability to use data and KPIs to drive performance and decision-making. Excellent communication and interpersonal skills, with the ability to collaborate effectively with leadership, quality, maintenance, and HR teams. Commitment to workplace safety, quality, and compliance, with experience implementing and sustaining related policies and procedures.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Performance Marketing Manager will be responsible for planning, executing, optimizing, and scaling user acquisition campaigns focused on acquiring paying subscribers. Credit Card subscriptions Apple Store Billing Google Play Billing The ideal candidate should have strong hands-on experience in performance marketing for subscription-based digital products, mobile apps, streaming platforms, or fintech/e-commerce businesses. Key Responsibilities: 5- Customer Acquisition Develop and execute paid acquisition strategies to drive subscriber growth. Manage campaigns across: o Meta Ads (Facebook &amp; Instagram) o Google Ads (UAC, Search, Display, YouTube) o TikTok Ads o DSPs and affiliate channels Optimize campaigns toward: o Paid subscriptions o ROAS o CAC o LTV o Retention quality 2- Subscription &amp; Billing Optimization Drive acquisition focused on: o Credit card payments o Apple App Store billing o Google Play billing Work closely with product and technical teams to improve conversion funnels and payment success rates. Analyze subscription drop-offs and optimize onboarding and checkout flows. 3- Analytics &amp; Reporting Monitor and report on: o CAC o CPI o Conversion rates o ROAS o Subscription retention o Cohort performance Build dashboards and performance reports for management. Use attribution and analytics tools such as: o AppsFlyer o Firebase o Google Analytics o Adjust o Mixpanel (preferred) 4- Creative &amp; Growth Optimization Lead A/B testing initiatives for creatives, landing pages, and app store assets. Coordinate with design and content teams to produce high-performing ad creatives. Continuously identify growth opportunities and scaling strategies. 5- Agency &amp; Partner Management Manage media buying agencies and external partners where applicable. Ensure proper tracking implementation and campaign governance. Bachelor s degree in business administration, mass communication or any other related field. 7+ years of experience in performance marketing or growth marketing. Strong experience managing mobile app acquisition campaigns. Proven experience acquiring paying customers for subscription-based services. Experience with: o Apple Store subscriptions o Google Play subscriptions o Credit card acquisition funnels Strong analytical and reporting skills. Hands-on experience with Meta and Google campaign optimization. Experience in entertainment, OTT, gaming, fintech, or subscription apps is highly preferred.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in business administration, mass communication or any other related field. 7+ years of experience in performance marketing or growth marketing. Strong experience managing mobile app acquisition campaigns. Proven experience acquiring paying customers for subscription-based services. Experience with: o Apple Store subscriptions o Google Play subscriptions o Credit card acquisition funnels Strong analytical and reporting skills. Hands-on experience with Meta and Google campaign optimization. Experience in entertainment, OTT, gaming, fintech, or subscription apps is highly preferred.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>Job Description</b></span></div><div><span ><b>Overview</b></span></div><div><span >Implementing the plan includes receiving and maintaining materials and issuing quality reports.</span></div><div><span ><br></span></div><div><span ><b>Responsibilities</b></span></div><div><span >Working within agricultural quality laboratories according to the safe working methods (SWP) recommended by the Occupational Safety and Health Administration, and reviewing the&nbsp; daily workers’ compliance with them before the start of each shift.</span></div><div><span >Inform the shift supervisor (laboratory supervisor) of any violation of safe work requirements in order to take the necessary corrective measures.</span></div><div><span >Calibrate laboratory equipment before using it daily .</span></div><div><span >Hold a meeting with the warehouse manager at the beginning of each shift to share the work plan.</span></div><div><span >Receive the potato truck inspection request form issued by the factory gate security and verify the accuracy of the data recorded therein .</span></div><div><span >The vehicle is checked to ensure it does not violate industrial safety or food safety regulations.</span></div><div><span >Samples are taken from each vehicle according to the standard sampling plan.</span></div><div><span >It performs the necessary tests for each vehicle according to the potato receiving specifications .</span></div><div><span >Silt content test.</span></div><div><span >Potato hardness test .</span></div><div><span >Raw material defect tests .</span></div><div><span >Tests for defects in the slices after frying .</span></div><div><span >Recording incoming vehicle inspection certificates on the Vistex system , as well as generating outgoing inspection reports.</span></div><div><span >The vehicle is accepted or rejected (after being reviewed by the supervisor / team leader) based on the results, and an inspection report is issued. The supervisor is present.&nbsp;&nbsp;</span></div><div><span >If the vehicle is accepted for storage or operation, it is monitored during unloading and samples are taken from the separator belts to ensure the consistency of the results, or the vehicle is rejected if anything contrary is found.</span></div><div><span >Continuously check the storage points while unloading the cars, as well as the container filling points for the factory.</span></div><div><span >Vehicles are directed to operation or storage according to the established plan or after consulting the shift supervisor.</span></div><div><span >He goes around the rooms he is assigned to monitor, checking the raw materials, measuring the air temperature, potato temperature, and carbon dioxide levels.</span></div><div><span >And relative humidity.</span></div><div><span >He draws samples according to the SDM protocol and performs the necessary analyses every two weeks to monitor the development of sugar in the stock.</span></div><div><span >Quality wall presence in the production plant&nbsp;</span></div><div><span >Follow up on the results of any defects in the slices after frying with the manufacturing team every hour.</span></div><div><span >Participate in the daily&nbsp; Safety Talk with the workers on each shift.</span></div><div><span >Participate in the daily Quality Talk with the workers on every shift.</span></div><div><span >He is fully responsible for the cleanliness and order of the laboratories and maintaining the general appearance .</span></div><div><span >Qualifications</span></div><div><span >Higher qualification: Bachelor of Agriculture – Science</span></div><div><span >&nbsp;Preferably at least one year of experience in a food chemical analysis laboratory</span></div><div><span >&nbsp;Communication skills</span></div><div><span >english languag</span></div></div></section>

???? Important Notice Before You Apply⛔ Please Do Not Apply If:You primarily identify as a "vibe coder" and rely on trial-and-error without understanding the underlying code. You depend heavily on AI tools to write code that you cannot independently explain, debug, optimize, or maintain. You intend to use AI assistants, code generators, external help, or any unauthorized resources during technical assessments or interviews. You are unable to solve programming problems using your own knowledge of software engineering fundamentals.<br>✅ This Role Is For Candidates Who:<br>Have a strong understanding of Data Structures & Algorithms. Can write production-quality code independently. Understand system design, databases, and backend architecture. Can explain technical decisions, trade-offs, and implementation details. Enjoy solving challenging engineering problems through their own reasoning and expertise.<br>Our interview process is designed to evaluate independent problem-solving ability, software engineering fundamentals, and technical depth. Any use of unauthorized AI tools or external assistance during interviews may result in immediate disqualification.<br>???? Backend Developer (Strong DSA & Problem-Solving)<br>???? About the Role<br>We are looking for a passionate Backend Developer who enjoys building scalable systems, writing clean code, and solving complex algorithmic challenges. If you have a strong foundation in Data Structures & Algorithms, thrive in a collaborative environment, and take pride in delivering high-quality software, we'd love to hear from you.<br>???? Key Responsibilities<br>Design, develop, and maintain scalable backend services and APIs. Write efficient, reusable, and well-tested code. Optimize application performance, reliability, and security. Collaborate with frontend developers, product managers, and QA engineers. Participate in code reviews and technical discussions. Troubleshoot production issues and implement robust solutions. Contribute to system architecture and technical decision-making.<br>???? Required Skills<br>Strong understanding of Data Structures & Algorithms Proficiency in Go or Rust Strong knowledge of Object-Oriented Design and software engineering principles Experience building scalable backend systems and services Solid understanding of multithreading, concurrency, and parallelism Strong knowledge of distributed systems fundamentals Experience with SQL databases and data modeling Understanding of networking fundamentals (TCP/IP, HTTP, DNS, g RPC) Experience with message queues and event-driven architectures Strong debugging, profiling, and performance optimization skills Experience designing and consuming APIsKnowledge of system design and scalability patterns Proficiency with Git and collaborative development workflows Strong testing practices (unit, integration, and performance testing) Ability to write clean, maintainable, production-quality code Excellent analytical and problem-solving skills<br>????️ Preferred Qualifications<br>Experience with cloud platforms (AWS, Azure, or GCP). Knowledge of distributed systems and system design. Experience with Docker and Kubernetes. Familiarity with caching technologies such as Redis. Understanding of CI/CD pipelines.<br>???? Location - Remote

Job Role Dataflow is seeking experienced Application Support Specialists to provide first-class support to its global internal application users, particularly those utilizing client portals built on . NET technology. We are looking for flexible individuals who can take on a broad range of support tasks as we continue to mature our application support team. Job Role Summary:As an Application Support Specialist, you will be responsible for supporting Dataflow’s internal application suite, which leverages a diverse backend of technologies including IBM BPM, AWS Serverless Environments, Oracle, Postgre SQL, MySQL, Aurora, MSSQL, Dynamo DB, and Mongo DB. You will also support applications built on AWS ECS, Lambda, and other serverless services. This role requires a commitment to ensuring high service reliability, swift incident resolution, and continuous service improvement.<br>Key Responsibilities:Provide comprehensive support for Dataflow's internal application suite. Manage all service requests through the Dataflow ticket management system to ensure accurate tracking and reporting. Be available for flexible working hours to accommodate out-of-hours emergencies and change requests. Prioritize and address incidents and failures with urgency to restore services promptly. Communicate regularly and effectively with end-users regarding incidents and changes to manage expectations. Proactively identify and implement opportunities to improve service reliability, process speed, and efficiency, adding value to operations teams. Assist in organizing and executing User Acceptance Testing (UAT) processes before production releases. Manage and assist with the release of new code to production through a rigorous change management process. Ability to work shifted hours, covering a range from 6 AM to 7 PM. Create and maintain clear, useful process documentation where it is missing or needs improvement. Adhere to established Key Performance Indicators (KPIs) including:Speed of response Speed of resolution Quality of service Customer satisfaction Reliability of service Service improvement through ticket reduction and waste removal. Mandatory Requirements:Bachelor of Engineering (BE) or Bachelor of Technology (BTech) in Computer Science or Information Technology or Bachelor in Science in Computer Science. Minimum of 3 years of experience supporting internal applications for a wide range of global enterprise users. Familiarity with ISO27001 and data security compliance (GDPR). Basic knowledge and capability in a modern development or scripting language (e.g., PERL, PYTHON, Node.js). Proficiency with SQL. Ability to work shifted hours, covering 6 AM to 7 PM. Experience in an associated database environment; Oracle preferred, but demonstrable ability with MySQL, MSSQL, or Sybase is acceptable. Knowledge of production management environments, including change management, ticket processing tools, and familiarity with the Software Development Life Cycle (SDLC) from development to production. Excellent English communication skills (both oral and written) to effectively support a global audience. Team/Organizational Structure:This role reports directly to the Sr. Service Delivery Manager.