وظائف مدير العمليات في مصر

Job Summary We are looking for a strategic and hands-on Operations Manager to lead and optimize our operations within a travel technology environment. The role will be responsible for building scalable operational processes, onboarding clients and employees, developing high-performing teams, and ensuring an exceptional customer experience. The ideal candidate should have strong and proven experience in operations, with the ability to work strategically while maintaining deep involvement in day-to-day operations and cross-functional collaboration across multiple departments. Key Responsibilities1. Client Onboarding Develop and manage a structured Client Onboarding Plan from contract signing through successful platform adoption. Lead the onboarding process for new clients and ensure a smooth transition to the platform. Understand client requirements, workflows, and operational needs and translate them into actionable onboarding plans. Coordinate with Product, Technology, Customer Success, Finance, Sales, and other relevant teams to ensure successful implementation. Conduct client training and ensure users are fully equipped to use the platform. Monitor onboarding progress, identify risks, and ensure timely Go-Live.2. Employee Onboarding & Knowledge Management Develop and maintain a structured Employee Onboarding Plan for the Operations Team. Build and continuously update a comprehensive Operations Knowledge Base covering processes, SOPs, workflows, policies, and platform usage. Ensure new employees are properly trained and understand their responsibilities, KPIs, SLAs, and operational standards. Establish continuous learning and knowledge-sharing practices within the Operations Team.3. Customer Satisfaction & Experience Own and continuously improve the operational aspects of the Customer Experience. Establish mechanisms to measure and monitor Customer Satisfaction (CSAT). Collect and analyze customer feedback and identify recurring issues and improvement opportunities. Work closely with internal departments to resolve customer issues efficiently. Develop initiatives to improve customer satisfaction, retention, engagement, and platform adoption. Ensure customer expectations are aligned with operational capabilities and agreed service levels.4. Team Building, OKRs, KPIs & SLA Management Build, structure, and develop a high-performing Operations Team. Define clear roles, responsibilities, reporting lines, and performance expectations. Develop and implement OKRs and KPIs aligned with company and operational objectives. Establish and manage Service Level Agreements (SLAs) for the Operations Team and client-facing services. Define measurable targets for response time, resolution time, turnaround time, quality, productivity, and customer satisfaction. Monitor performance regularly and provide coaching, feedback, and corrective actions. Build a culture of accountability, collaboration, continuous improvement, and ownership.5. Contracts & Negotiation Participate in the development, review, and negotiation of client contracts and operational agreements. Work closely with Sales, Finance, Legal, and other relevant departments to ensure contracts are operationally feasible and commercially aligned. Ensure that agreed client requirements, responsibilities, SLAs, service scope, and operational commitments are clearly defined. Identify operational and commercial risks within contracts and recommend appropriate solutions. Support contract negotiations with clients and partners while protecting the company's operational interests. Ensure a smooth transition from signed contracts to operational execution.6. Strategic Operations & Cross-Functional Engagement Develop and execute operational strategies that support business growth and scalability. Combine strategic thinking with deep hands-on operational expertise. Work closely with multiple departments, including Sales, Customer Success, Product, Technology, Finance, HR, Legal, and Marketing, to ensure operational alignment. Act as a key bridge between business requirements and operational execution. Identify dependencies and bottlenecks across departments and drive cross-functional solutions. Establish scalable processes that support the company's growth and increasing client base. Participate in strategic planning and business decision-making related to operations, customer experience, and platform adoption. Translate business objectives into clear operational plans, processes, and measurable outcomes. Key Performance Indicators Client onboarding completion rate Time to Go-Live Platform adoption rate Customer Satisfaction (CSAT) Client retention and engagement SLA compliance First Response Time Resolution Time Team productivity Employee onboarding completion rate Knowledge Base adoption and effectiveness Operational error rate Process efficiency Achievement of Operations OKRsRequired Qualifications & Experience Bachelor's degree in Business Administration, Operations Management, Travel & Tourism, Hospitality, or a related field.5+ years of progressive experience in Operations, preferably in Travel Tech, Saa S, Hospitality, Travel Management, or B2B technology. Proven experience in client onboarding and implementation. Strong experience in building and managing operational teams. Hands-on experience developing KPIs, OKRs, SLAs, SOPs, and operational processes. Strong experience in customer experience and satisfaction management. Proven contract negotiation and stakeholder management skills. Strong cross-functional experience working with multiple departments. Strategic mindset combined with strong hands-on operational capabilities. Excellent communication, presentation, negotiation, and problem-solving skills. Strong analytical and decision-making abilities. Ability to manage multiple clients, teams, projects, and priorities simultaneously. Core Competencies Strategic & Operational Thinking Client Onboarding & Implementation Team Building & Leadership Customer Experience & Satisfaction KPI & OKR Management SLA Management Contract Negotiation Process Design & Optimization Knowledge Management Cross-Functional Collaboration Stakeholder Management Problem Solving & Decision Making Continuous Improvement

<p><h4>ملخص العمل</h4> <p>يساعد في قيادة عمليات الغذاء والشراب/الطهي في المنشأة، بما فيها المطاعم/الحانات، خدمة الغرف، والمؤتمرات/التموين حيثما كان ذلك مناسباً. تشرف الوظيفة على تطوير وتنفيذ استراتيجيات القسم وتضمن تنفيذ استراتيجية خدمة العلامة التجارية ومبادرات العلامة التجارية. تضمن الوظيفة أن عملية الغذاء والشراب/الطهي تلبي احتياجات العملاء المستهدفة للعلامة التجارية وتضمن رضا الموظفين، وتُركّز على زيادة الإيرادات وتحقق الأداء المالي للقسم. تقدم المنتجات والخدمات لتلبية أو تفوق احتياجات وتوقعات العملاء المستهدفين للعلامة التجارية وموظفي المنشأة وتوفر عائداً على الاستثمار.</p> <h4>ملف المرشح</h4> <h4>التعليم والخبرة</h4> <ul> <li>شهادة الثانوية العامة أو ما يعادلها؛ 6 سنوات خبرة في مجال الغذاء والشراب، الطهي، إدارة الفعاليات، أو مجال عملي ذو صلة. أو</li> <li>درجة سنتين من جامعة معتمدة في إدارة خدمات الطعام، الفندق والمطعم</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Specification: Factory Warehouse Supervisor</p><p>Company: Nestl Egypt</p><p>Department: Warehouse &amp; Logistics</p><p>Reports To: Factory Warehouse Manager</p><p>Location: Cairo, Egypt</p><p>Employment Type: Full-time</p><p>Position Summary</p><p>At Nestl Egypt, the Factory Warehouse Supervisor plays a critical role in ensuring smooth warehouse operations, efficient inventory management, and compliance with Nestl s global standards. This role combines operational excellence with strong leadership to drive productivity, safety, and team engagement.</p><p>Key Responsibilities</p><p>Operational</p><p>Oversee daily warehouse operations including receiving, storage, and dispatch.</p><p>Maintain accurate inventory records and conduct cycle counts/audits.</p><p>Coordinate inbound and outbound shipments to meet production and customer schedules.</p><p>Ensure compliance with Nestl s safety, quality, and environmental standards.</p><p>Implement process improvements to enhance efficiency and reduce costs.</p><p>Monitor KPIs such as stock accuracy, order fulfillment, and delivery timelines.</p><p>Leadership</p><p>Supervise, train, and mentor warehouse staff to achieve performance goals.</p><p>Assign tasks, monitor progress, and provide constructive feedback.</p><p>Develop shift schedules and allocate resources effectively.</p><p>Conduct performance evaluations and set clear KPIs.</p><p>Promote Nestl s values of integrity, teamwork, and continuous improvement.</p><p>Skills &amp; Competencies</p><p>Strong knowledge of Warehouse Management Systems (WMS) and ERP software.</p><p>Excellent organizational and problem-solving skills.</p><p>Effective leadership and team management abilities.</p><p>Strong communication and conflict-resolution skills.</p><p>Analytical mindset with data-driven decision-making (Using Power BI and MS Power Apps is a plus)</p><p>Qualifications</p><p>3 to 5 years of warehouse/factory operations experience, with at least 2 years in a supervisory role.</p><p>Certification in warehouse safety or logistics management is an advantage.</p><p>Performance Indicators</p><p>Inventory accuracy rate.</p><p>On-time delivery performance.</p><p>Reduction in operational costs.</p><p>Employee satisfaction and retention.</p><p>Compliance with Nestl s safety and quality standards.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications</p><p>Bachelor s degree in Supply Chain, Logistics, Engineering or related field (preferred).</p><p>3 to 5 years of warehouse/factory operations experience, with at least 2 years in a supervisory role.</p><p>Certification in warehouse safety or logistics management is an advantage.</p><p></p></section>

Job Description:Manage the daily delivery of Housekeeping across assigned facilities, ensuring service quality and operational efficiency. Supervise outsourced service providers responsible for cleaning, waste management, and related Housekeeping. Monitor contractor performance against service level agreements (SLAs), KPIs, and contractual requirements. Conduct regular site inspections to ensure cleanliness, hygiene, appearance, and service quality standards are maintained. Coordinate with facility management, operations, security, HSE, and tenant representatives to address operational requirements and service requests. Review staffing levels, work schedules, and resource allocation to ensure effective service coverage. Investigate service complaints, implement corrective actions, and ensure timely resolution of operational issues. Monitor service-related expenditures and support budget control initiatives. Ensure compliance with health, safety, environmental, and company operational standards. Prepare operational reports, inspection findings, performance analyses, and service improvement recommendations. Support mobilization activities for new sites, service enhancements, and operational improvement initiatives. In addition to any other tasks assigned by the direct manager.<br>Requirements: Bachelor's degree in business administration, Hospitality Management, or a related field.8-12 years of experience in Housekeeping, facility management, hospitality operations, or property management. Experience managing outsourced service providers within real estate developments, commercial properties, hospitality facilities, or mixed-use communities is preferred. Strong knowledge of Housekeeping operations, housekeeping standards, and service quality management. Proven experience managing contractors, service providers, and site operations. Strong customer service, stakeholder management, and communication skills. Ability to conduct inspections, performance evaluations, and service audits.

Role Objectives:The Expansion & Community Manager will play a crucial role in driving diverse real estate assets network growth while fostering strong relationships between these properties and their surrounding communities. This role combines end‑to‑end acquisition and expansion execution with proactive strategic community engagement, ensuring seamless integration of new locations into neighborhoods, addressing concerns, enhancing brand presence, and maintaining positive stakeholder interactions.<br>Roles & Responsibilities:<br>Expansion & Acquisition Responsibilities:<br>Identify and evaluate potential locations for new dark stores, warehouses and operating offices based on market data, demand patterns, and operational feasibility. Drive end‑to‑end real estate acquisition: site identification, feasibility, lease negotiations, licensing, and operational go‑live. Collaborate with cross‑functional teams (Operations, Marketing, IT, Finance, Legal, Procurement) to ensure efficient rollouts. Source, evaluate, and negotiate lease terms that meet financial benchmarks and operational timelines. Own the internal approval workflow, eliminating bottlenecks and ensuring timely launches. Manage external coordination including landlord negotiations, regulatory approvals, and municipal requirements. Maintain a live expansion pipeline tracker with status, blockers, and projected timelines per location, reporting progress to senior leadership. Optimize fulfillment point layout and operational processes to maximize efficiency and service levels. Track key expansion metrics (launch timelines, cost efficiency, operational KPIs) and drive continuous improvement.<br>Community Responsibilities :<br>Establish and maintain positive relationships with local residents, neighbors, and organizations. Conduct regular outreach to gather feedback and address community concerns. Proactively tackle issues related to parking, staff behavior, operating hours, and delivery timeslots. Act as the first line of contact for complaints arising from store operations or staff interactions. Investigate and resolve community complaints in a timely, transparent manner. Collaborate with store management and staff to ensure adherence to community standards and operational best practices. Develop and implement communication strategies to keep communities informed about operations, promotions, and changes. Prepare periodic reports on community feedback and issues, presenting solutions to management. Organize initiatives that foster goodwill and demonstrate commitment to neighborhoods (e.g., gifts, promos, local engagement activities).<br>Required Education, Knowledge, And Skills:<br>Required Education, Knowledge, and Skills Bachelor’s degree in Communications, Public Relations, Community Development, Real Estate, or a related field.5–10+ years of experience in commercial real estate, lease management, or combined real estate/community leadership roles. Proven track record of scaling physical networks under time pressure.5+ years of experience in community management, public relations, or customer service roles. Strong communication skills, both verbal and written. Excellent problem‑solving skills and proactive conflict resolution. Deep knowledge of the local real estate market, regulatory environment, and community dynamics. Experience managing cross‑functional workflows and leading teams of 10+. Ability to work flexible hours, including evenings and weekends as needed.

Job description:We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for managing and strengthening client relationships while ensuring the successful delivery of marketing and creative solutions. You will oversee day-to-day client operations, drive revenue growth, identify new business opportunities, and ensure exceptional service delivery. Working closely with the Customer Success Director, you will play a key role in enhancing customer satisfaction, increasing client retention, and delivering operational excellence across a portfolio of clients. Key Responsibilities Build, manage, and maintain strong long-term client relationships. Act as the primary point of contact for clients, ensuring exceptional customer service. Manage the end-to-end delivery of client projects, ensuring they are completed On Time and In Full (OTIF). Coordinate with internal teams including Creative, Print, POS, Promotional Merchandise, and Operations to deliver high-quality solutions. Identify opportunities for account growth, upselling, and cross-selling to drive organic revenue. Monitor customer satisfaction and proactively resolve issues to improve the overall client experience. Track and report on key performance indicators including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Customer Lifetime Value (CLV), revenue, and profitability. Ensure operational efficiency through effective planning, scheduling, reporting, and process management. Conduct market research to identify trends, innovation opportunities, and client needs. Support risk management and ensure compliance with company policies and contractual requirements. Collaborate with internal stakeholders to ensure seamless communication and successful project execution. Requirements Qualifications Bachelor's degree in Business Administration, Marketing, Communications, Project Management, or a related field. Experience Minimum of 3 years' experience in Customer Success, Account Management, Client Services, Marketing Operations, or a similar client-facing role. Experience within a marketing, creative agency, print, branding, promotional merchandise, or related environment is highly advantageous. Skills & Competencies Excellent relationship management and communication skills. Strong project coordination and organizational abilities. Customer-centric mindset with a passion for delivering exceptional service. Commercial awareness with the ability to identify growth opportunities. Strong problem-solving and decision-making skills. Ability to manage multiple projects in a fast-paced environment. Proficiency in Microsoft Office and CRM/project management systems. Strong attention to detail and reporting skills. What Success Looks Like Success in this role will be measured by:High customer satisfaction (CSAT). Strong Net Promoter Score (NPS). Increased Customer Lifetime Value (CLV). On-Time, In-Full (OTIF) project delivery. Client retention and account growth. Revenue growth and profitability. Operational efficiency and effective stakeholder collaboration. Ability to commute/relocate:Maadi: Reliably commute or planning to relocate before starting work (Required)<br>Ready to join us? Send your CV to careers@pointgroup.biz.

Generic Responsibilities Ensure dissemination of Swift Management policy & procedures and efficient & effective performance of responsibilities. Assist the Head in the management of activities and operations. Participate with the Head in the identification of annual KPIs and work time plan (annual & quarterly) & monitoring fulfillment ensuring continuous assessment & improvement of the efficiency and effectiveness of the function work flow to ensure efficient resource utilization. Lead team members to fulfil identified KPIs ensuring that the responsibilities of each member is well defined and that timely, specific and providing productive feedback to team members about performance thus increasing team competence & motivation. Evaluate the work performance of staff in function and determine method of work assignment; provide advice to staff on issues in the most difficult or complex cases. Ensure knowledge transfer between team members through the implementation of the on-the-job training. Assess and improve the efficiency and effectiveness of the function work flow to ensure smooth operations. Inforce professional development of the team by recommending training programs and professional development programs for employees to raise the level of efficiency & professionalism. Maintain sound networking; effective cooperation and coordination with the different Bank functions in order to improve the level of service and ensure that that all activities demonstrate and support excellent interactive teamwork as well as corporate governance. Assist Head of……. in ensuring prompt & well-structured communication to Top Management, Control Functions, involved stakeholders & regulatory bodies as appropriate & in accordance with requirements. Prepare RSCA quarter sample and ensure that proper incident reporting is prepared in order to ensure RCSA compliance. Provide periodical analytical reports according to identified time frame.<br>Business Acumen Key Responsibilities Manage the overall movement of the incoming and outgoing Swift messages (Branches/ Bank functions, Correspondent Banks, Financial Institutions…etc) and make the necessary decisions with the competent units for execution. Manage the operations security by managing all the Swift users in the Bank. Manage the overall messages traffic to ensure that all the messages are routed properly and suspense queues are always clear. Monitor rejected messages and routed to the concerned unit. Manage all the messages for the purpose of preventing any delay, deletion or connectivity issues. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Manage the reconciliation of all the incoming and outgoing messages. Manage the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Follow up syndication loan messages with coordination with the related functions with no downtime. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Oversee the related UAT testing and review the results to ensure correct implementation. Supervise & ensure proper handling & resolving complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.

Generic Responsibilities Ensure dissemination of Swift Management policy & procedures and efficient & effective performance of responsibilities. Assist the Head in the management of activities and operations. Participate with the Head in the identification of annual KPIs and work time plan (annual & quarterly) & monitoring fulfillment ensuring continuous assessment & improvement of the efficiency and effectiveness of the function work flow to ensure efficient resource utilization. Lead team members to fulfil identified KPIs ensuring that the responsibilities of each member is well defined and that timely, specific and providing productive feedback to team members about performance thus increasing team competence & motivation. Evaluate the work performance of staff in function and determine method of work assignment; provide advice to staff on issues in the most difficult or complex cases. Ensure knowledge transfer between team members through the implementation of the on-the-job training. Assess and improve the efficiency and effectiveness of the function work flow to ensure smooth operations. Inforce professional development of the team by recommending training programs and professional development programs for employees to raise the level of efficiency & professionalism. Maintain sound networking; effective cooperation and coordination with the different Bank functions in order to improve the level of service and ensure that that all activities demonstrate and support excellent interactive teamwork as well as corporate governance. Assist Head of……. in ensuring prompt & well-structured communication to Top Management, Control Functions, involved stakeholders & regulatory bodies as appropriate & in accordance with requirements. Prepare RSCA quarter sample and ensure that proper incident reporting is prepared in order to ensure RCSA compliance. Provide periodical analytical reports according to identified time frame.<br>Business Acumen Key Responsibilities Manage the overall movement of the incoming and outgoing Swift messages (Branches/ Bank functions, Correspondent Banks, Financial Institutions…etc) and make the necessary decisions with the competent units for execution. Manage the operations security by managing all the Swift users in the Bank. Manage the overall messages traffic to ensure that all the messages are routed properly and suspense queues are always clear. Monitor rejected messages and routed to the concerned unit. Manage all the messages for the purpose of preventing any delay, deletion or connectivity issues. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Manage the reconciliation of all the incoming and outgoing messages. Manage the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Follow up syndication loan messages with coordination with the related functions with no downtime. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Oversee the related UAT testing and review the results to ensure correct implementation. Supervise & ensure proper handling & resolving complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.

Role Overview: Business Development Manager (BPO) | Call Center Outsourcing Target Markets: GCC & USAGander: Males and Females Location: Egypt Core Objective: Drive company growth by generating qualified leads, building strategic sales pipelines, and converting prospects into long-term BPO partnerships in the GCC and North American markets.<br>Key Responsibilities Full-Cycle Sales: Manage the entire sales process from multi-channel prospecting (cold calls, Linked In, email) and C-level pitching, to contract negotiation and handover. Manage & train the appoiment setter team and learn then on how to do the prospect and generating leads. Pipeline & CRM Management: Maintain accurate records in CRMs (Salesforce/Hub Spot) and track KPIs, conversion rates, and revenue forecasts. Market Expansion: Build strategic referral partnerships, conduct competitive analysis, and represent the company at regional industry events. Solution Selling: Develop compelling proposals and RFP responses tailored to client objectives across various BPO service lines (Customer Support, IT, HR, Finance).<br>Strict Requirements (Must-Haves) Experience: 3–4 years of hands-on B2B sales/BDM experience specifically within the BPO, outsourcing, or managed services industry. Market Expertise: Proven track record of managing complex sales cycles and meeting quotas with clients in the GCC and/or USA. Proven experience in business development, sales, or account management within BPO, call center outsourcing, or related service industries. Strong skills in lead generation, prospecting, pipeline management, and closing deals with international and regional clients. Ability to design and present client-centric outsourcing solutions, including pricing models, service scopes, and SLAs. Excellent communication, negotiation, and presentation skills, with the ability to engage senior stakeholders and decision-makers. Comfort working with CRM tools, sales analytics, and basic financial metrics (e.g., margins, cost per FTE, ROI) to inform decisions. Experience collaborating with operations and delivery teams to ensure smooth onboarding and handover of new clients. Knowledge of call center operations, CX best practices, and omnichannel customer support (voice, email, chat, social) is highly beneficial. Bachelor’s degree in Business, Marketing, Management, or a related field, or equivalent practical experience. Fluency in English; additional languages are an advantage for engaging global clients. Proficiency with digital lead generation tools (Apollo.io, Zoom Info, Linked In Sales Navigator). Experience selling to specific verticals like banking, telecom, healthcare, or government.<br>Preferred Qualifications (Nice-to-Haves) An existing network of BPO buyers in the GCC or USA. Familiarity with Gulf market procurement practices and business culture.<br>What is Offered Competitive base salary with an uncapped performance-based commission structure. Clear career progression into senior sales leadership. Professional development, sales training, and access to premium market intelligence tools.<br>Application Instructions Send CV to: hiring@quickts.online, or apply directly on Linked InSubject Line: Application – Business development Manager(BPO) Required Inclusion: Applicants must include details about their proven sales track record in the email.

يتولى مدير التسويق مسؤولية قيادة التنفيذ الميداني، والتوطين، والتقديم التشغيلي لجميع الفعاليات التسويقية المعتمدة واستراتيجيات التنشيط التي يضعها التسويق المركزي داخل مدينة كيان. وبصفته حلقة الوصل التشغيلية والممثل التسويقي الرئيسي داخل المدينة، يضمن هذا الدور تحويل الاستراتيجيات المركزية إلى واقع ملموس بسلاسة على أرض الواقع، مع تسهيل المواءمة المستمرة بين قيادة مدينة كيان والتسويق المركزي. ومن خلال التواجد اليومي الفعال داخل المجتمع، يقوم مدير التسويق بتحديد ديناميكيات السوق المحلية، ورؤى المقيمين والزوار، والفرص التشغيلية، وتقديم توصيات عملية للتسويق المركزي لتحسين تموضع الوجهة والمشاركة المجتمعية بشكل مستمر.<br>المسؤوليات الرئيسية:<br>تنفيذ خطط الفعاليات التسويقية السنوية وخطط التنشيط المعتمدة لمدينة كيان، مع تكييف الاستراتيجيات المركزية إلى أنشطة ميدانية فعالة تتماشى مع عمليات المدينة. العمل كحلقة وصل ميدانية رئيسية بين التسويق المركزي وأصحاب المصلحة في مجلس مدينة كيان، لضمان المواءمة السلسة وتدفق المعلومات والتنفيذ التعاوني لجميع المبادرات التسويقية. قيادة التنفيذ التشغيلي لفعاليات المدينة، والأنشطة التجارية، ومبادرات التواصل بالتنسيق مع الإدارات الداخلية، والمستأجرين، والمشغلين، ووكالات الفعاليات، والموردين الخارجيين. التنسيق الوثيق مع وظائف العمليات والأمن والمرافق في مدينة كيان لضمان أن الأنشطة التسويقية المقترحة قابلة للتنفيذ لوجستياً، ومجهزة بالموارد المناسبة، ومنفذة بأمان. مراقبة جميع التنفيذات التسويقية الميدانية، واللافتات، والمواد الإعلانية، وتجهيزات الفعاليات لضمان الامتثال الصارم لهوية الشركة التجارية المعتمدة ومعايير التواصل وإرشادات الجودة. الحفاظ على تواجد يومي فعال عبر مدينة كيان لرصد ملاحظات المقيمين والزوار والمستأجرين، وتحديد اتجاهات السوق المحلية، والفجوات التشغيلية، واحتياجات المجتمع. تزويد التسويق المركزي بملاحظات منظمة ومبنية على البيانات، وتقييمات ما بعد التنشيط، وملاحظات ميدانية قابلة للتنفيذ لتحسين الاستراتيجيات المركزية وتصاميم الحملات المستقبلية. اقتراح وتطوير مفاهيم تسويقية وتشاركية مجتمعية وتنشيطية ذات صلة محلياً تعزز من جاذبية الوجهة وحيوية الحياة في المدينة، وتقديمها إلى التسويق المركزي للمراجعة الاستراتيجية والموافقة. دعم تنفيذ تقويم محتوى المدينة من خلال جمع، والتحقق من، وتوجيه الأخبار الميدانية المباشرة، وتغطية الفعاليات، وتحديثات المجتمع إلى فريق التواصل المركزي. تتبع ومراقبة النفقات التشغيلية المتعلقة بالتسويق لأنشطة مدينة كيان، وضمان التسليم ضمن الحدود والموارد الميزانية المخصصة بدقة. بناء والحفاظ على علاقات تعاونية مع المستأجرين التجاريين، والمجموعات المجتمعية، وموردي الفعاليات، وأصحاب المصلحة الرئيسيين في الموقع لتسهيل طرح الأنشطة بسلاسة وجمع رؤى سوقية نوعية. بالإضافة إلى أي مهام أخرى يكلفه بها المدير المباشر.<br>متطلبات الوظيفة:<br>خبرة تتراوح بين 10-15 عاماً في التسويق، أو التواصل، أو إدارة العلامات التجارية، أو الفعاليات، أو التنشيط. يفضل بشدة وجود خبرة في مجالات العقارات، أو التطوير متعدد الاستخدامات، أو تسويق الوجهات، أو الضيافة، أو التجزئة، أو إدارة المجتمعات. فهم قوي لتسويق الوجهات، والمجتمعات، والأماكن، مع القدرة على ترجمة استراتيجيات الشركات إلى مبادرات ذات صلة محلياً. مهارات ممتازة في إدارة أصحاب المصلحة والتنسيق عبر الإدارات الداخلية، والوكالات، والموردين، والمستأجرين، والشركاء الخارجيين. مهارات قوية في التواصل، والإبداع، والتخطيط، وإدارة المشاريع مع مستوى عالٍ من الاهتمام باتساق العلامة التجارية والجودة.

Job Title: Account Manager – Medical Insurance Department: Account Management Location: Alexandria, Egypt Employment Type: Full-time Company: AXON Health Tech <br>About AXON:AXON Health Tech is a leading healthcare technology company specializing in third-party administration (TPA) services, medical discount platforms, and digital healthcare solutions across Egypt and the MENA region. Join us and be part of shaping the future of healthcare access.<br>Job Summary AXON is looking for a proactive Account Manager to manage and grow relationships with existing corporate clients in the medical insurance and TPA sectors. The ideal candidate will focus on client retention, account growth, customer satisfaction, and identifying opportunities for upselling and cross-selling services. Key Responsibilities· Manage a portfolio of corporate accounts and maintain strong client relationships.· Act as the primary point of contact for assigned clients.· Ensure high levels of customer satisfaction and service delivery.· Identify opportunities to expand business within existing accounts.· Conduct regular meetings and business reviews with clients.· Coordinate with operations and customer service teams to resolve client issues promptly.· Prepare proposals, renewals, and account performance reports.· Monitor contract renewals and negotiate terms when required.· Achieve account growth and retention targets.· Maintain accurate account records and activities within the CRM system. Qualifications· Bachelor's degree in Business Administration, Marketing, Healthcare Management, or a related field.· 2–5 years of experience in Account Management, Corporate Sales, Medical Insurance, or TPA services.· Strong relationship management and customer service skills.· Excellent communication, presentation, and negotiation abilities.· Understanding of medical insurance products and healthcare services.· Experience dealing with corporate clients and brokers is preferred.· Proficiency in CRM systems and Microsoft Office applications. Key Competencies· Client Relationship Management· Account Growth & Retention· Communication Skills· Negotiation & Influencing· Customer Service Excellence· Problem Solving· Time Management· Results Orientation What We Offer:Competitive salary & performance bonuses Health & social insurance Opportunity to work in a fast-growing healthtech company Supportive & dynamic team culture

Company Description Bee M Computers specializes in selling and installing computers, servers, components, notebooks, printers, plotters, scanners, surveillance camera systems, communication devices, software licenses, and cybersecurity solutions. The company focuses on delivering comprehensive technology solutions that meet diverse business and individual needs. Bee M Computers places strong emphasis on after-sales service to support product performance and user satisfaction. Building long-term customer relationships and fostering loyalty are central to the company’s growth strategy. Team members work in a service-oriented environment that values reliability, technical expertise, and customer care.<br>Role Description The Sales Account Manager is a full-time, on-site role based in Heliopolis. This role is responsible for managing existing client accounts, building new relationships, and driving sales of Bee M Computers’ hardware, software, cybersecurity, and related services. Day-to-day tasks include identifying and qualifying leads, conducting client meetings and product presentations, preparing quotations and proposals, and negotiating pricing and contracts. The Sales Account Manager will follow up on orders, coordinate with technical and operations teams to ensure timely delivery and installation, and provide ongoing support to maintain high customer satisfaction. The role also involves monitoring market trends, maintaining accurate CRM records, and meeting or exceeding sales targets and performance metrics.<br>Qualifications<br> <br>Strong account management and customer service skills, with a focus on customer satisfaction and retention. Proficiency in lead generation and client prospecting, including building and maintaining a sales pipeline. Excellent communication skills, including clear presentation, negotiation, and interpersonal abilities. Background or strong interest in IT hardware, software, networking, and cybersecurity solutions. Proven experience in sales or account management, preferably in technology or related industries. Ability to work on-site in Heliopolis, manage multiple accounts, and meet defined sales targets. Strong organizational and time management skills, with attention to detail and accurate documentation. Bachelor’s degree in Business, Marketing, IT, or a related field, or equivalent practical experience.

Job Summary:We are looking for an experienced Production Manager to lead and oversee daily manufacturing operations, ensuring efficient production, high-quality standards, and optimal resource utilization. The ideal candidate will drive productivity, minimize waste and downtime, lead production teams, and ensure production targets are achieved safely and efficiently.<br>Job Title:Production Manager<br>Job Description: Report to the factory manager for activities and results of production activities and all production statistics. Manage day-to-day work and transactions related to the production department and his team. Ensure that manufacturing processes run reliably and efficiently. Plan and organize production schedules. Determine quality standards for the production team and production process. Oversee production processes. Communicate regularly with management regarding problems or issues impacting production. Establish a balance between increased productivity and reduced costs of manufacturing operations. Work on product waste reduction to ensure no waste or minimal waste. Set productivity goals for each manufacturing team. Develop workflow policies and procedures that improve efficiency without compromising safety or quality. Organize relevant training sessions. Manage the entire product line cycle. Utilize resources (materials, machines, consumables, and manpower) efficiently to maximize the output. Coordinate strategic entire production activities for the smooth conduct of the processes with minimum downtime. Make decisions about implementation and adjustment of the production schedule. Motivate, support, and provide guidance to production staff. Implement systems of production tracking and quality control.<br>????????????????????????????????????????????????:An engineering bachelor’s degree in a related field. Min 5-8 years of experience in a manufacturing firm, cement or chemicals are preferable. Effective interpersonal skills. Ability to lead a large team. Strong multi-tasking skills. Detailed knowledge of manufacturing operations. Effective time management skills. Ability to set priorities for self and others. Very good command of English.<br>???????????? ????????????????????????????????:Beni-Suef, Egypt.

Company Description Carnival Trading is a technology solutions provider specializing in surveillance systems, networking equipment, power backup solutions, laptops, desktops, projectors, and multimedia devices. The company focuses on delivering high-quality, reliable products at competitive prices to meet diverse business needs. A team of technical experts supports customers in selecting the most suitable solutions for their operational and budget requirements. Carnival Trading is committed to building long-term client relationships through value-driven offerings and responsive support. Role Description The Sales Account Manager is a full-time, hybrid role based in Cairo, Egypt, with flexibility for some work-from-home arrangements. This role is responsible for managing and growing a portfolio of clients by understanding their technology needs and recommending appropriate surveillance, networking, and IT solutions. Day-to-day tasks include prospecting and lead generation, conducting client meetings and product presentations, preparing proposals and quotations, and negotiating terms to close deals. The Sales Account Manager will maintain regular contact with customers to ensure satisfaction, resolve issues, and identify opportunities for upselling or cross-selling. Collaboration with internal technical and operations teams is required to ensure timely delivery, accurate order fulfillment, and high-quality customer service. Qualifications Strong account management skills with a focus on maintaining relationships and ensuring customer satisfaction. Experience in customer service and communication, with the ability to respond promptly and clearly to client inquiries. Proven ability in lead generation and sales pipeline management, including identifying and qualifying new business opportunities. Excellent verbal and written communication skills in English; Arabic proficiency is strongly preferred. Background in selling IT, networking, surveillance, or related technology products is highly beneficial. Solid negotiation, presentation, and time management skills. Comfort working in a hybrid environment and coordinating with cross-functional teams. Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent practical experience.

Digital Acquisition Manager Cairo, Egypt (Onsite)12-Month Renewable Contract<br>Our direct client who is a global leading financial institution at the forefront of digital innovation and customer-centric banking is looking for an experienced Digital Acquisition Manager to lead customer acquisition and growth initiatives across digital channels.<br>The ideal candidate will combine strong digital marketing expertise with data-driven decision-making to optimize customer journeys, enhance campaign performance, and accelerate business growth.<br>Key Responsibilities:Develop and execute digital acquisition strategies to drive customer growth, activation, and retention. Plan and manage multi-channel marketing campaigns aligned with business objectives. Analyze customer behavior, campaign performance, and market trends to identify growth opportunities. Optimize paid media campaigns across search, social media, and digital platforms. Lead SEO and content-driven initiatives to improve organic traffic and customer engagement. Design and execute A/B testing and optimization programs to improve conversion rates. Collaborate with Product, Operations, Technology, Marketing, and external partners to deliver successful campaigns and launches. Track key performance metrics, generate insights, and recommend improvements to maximize ROI. Ensure all acquisition activities align with governance, risk, and compliance standards.<br>An ideal candidate must have below skills and experience:8–10 years of experience in digital acquisition, growth marketing, customer acquisition, or related fields. Strong expertise across digital marketing channels, including SEO, SEM, paid media, content marketing, and social media. Hands-on experience with marketing automation tools, analytics platforms, and experimentation frameworks. Proven ability to develop and execute successful customer acquisition and go-to-market strategies. Strong analytical, stakeholder management, communication, and leadership skills. Experience within banking, financial services, fintech, or digital products is highly preferred.<br>If you're passionate about digital growth, performance marketing, and creating exceptional customer acquisition strategies, we'd love to hear from you!

Company Description We are specialists in call center and customer support services, partnering with businesses to strengthen customer relationships and drive growth. Our teams focus on delivering responsive, high-quality support that improves customer satisfaction and retention. By combining technology, data, and skilled professionals, we help organizations optimize their customer contact operations. Applicants joining our team will be part of a results-driven environment that values collaboration, performance, and continuous improvement.<br>Role Description This is a full-time, on-site Performance Media Buyer Manager role based in 10th of Ramadan. The role involves planning, executing, and optimizing paid media campaigns across digital channels to drive qualified leads and support call center and customer support operations. The Performance Media Buyer Manager will manage media budgets, negotiate with media vendors, monitor campaign metrics, and prepare performance reports and insights for leadership. Daily responsibilities include developing media strategies, setting KPIs, analyzing campaign data, recommending improvements, and coordinating closely with marketing and operations teams to align media initiatives with business goals.<br>Qualifications<br> Strong media planning and media strategy skills, with the ability to design performance-driven campaigns. Hands-on experience in media buying, including budget management, bidding, and vendor negotiation. Advanced analytical skills for tracking, interpreting, and optimizing campaign performance metrics. Excellent communication skills for collaborating with internal teams and external partners. Experience with performance marketing platforms (e.g., Meta Ads, Google Ads, programmatic tools) is highly beneficial. Proficiency in using analytics and reporting tools (e.g., Google Analytics, BI dashboards) to inform decisions. Proven experience in a similar performance media or digital marketing role, preferably in call center or customer support-related industries. Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience. Strong organizational skills, attention to detail, and the ability to manage multiple campaigns simultaneously. Commitment to ethical, inclusive, and non-discriminatory practices in all aspects of work.

???? We’re Hiring: Sales Manager???? Location: El Obour, Egypt United for Aviation Technology Services is seeking an experienced and results-driven International Sales Manager to lead business development and sales activities across international markets. The ideal candidate will be responsible for identifying new business opportunities, building long-term client relationships, expanding the company's market presence, and achieving revenue growth targets. The candidate should possess strong technical understanding and previous experience in industries similar to our business sector.<br>Key Responsibilities:<br>Develop and execute international sales strategies to drive business growth. Identify and pursue new business opportunities in target markets. Build and maintain strong relationships with international clients and partners. Generate leads through networking, market research, industry events, and digital channels. Prepare technical and commercial proposals aligned with client requirements. Conduct presentations, negotiations, and contract discussions with potential clients. Coordinate with technical and operations teams to ensure successful project delivery. Monitor market trends, competitor activities, and customer needs. Achieve assigned sales targets and KPIs. Prepare sales forecasts and business development reports for management.<br>Requirements:Bachelor's Degree in Engineering5–9 years of experience in International Sales, Business Development, or Technical Sales. Previous experience in Engineering, Industrial Services, Oil & Gas, Construction, Technical Services, Manufacturing, or related industries. Proven track record of generating business and closing deals in international markets. Excellent communication, negotiation, and presentation skills. Fluency in English is mandatory. Additional languages such as French, German, Spanish, Italian, or Arabic are highly preferred. Strong understanding of B2B sales processes. Ability to travel internationally when required.<br><br>Preferred Qualifications :Existing network of international clients and business partners. Experience selling technical services rather than products. Strong understanding of global market dynamics and customer acquisition strategies.<br>What We Offer:Attractive salary and benefits package. Clear career path with continuous development and learning tools. Medical & Social Insurance. Supportive work environment with ongoing opportunities for growth.

Company Description Salamtex Lace is a specialized textile manufacturer serving both the intimate apparel industry and the medical sector with an ever‑expanding product range. The company offers end‑to‑end capabilities including drafting, designing, warping, knitting, dyeing, finishing, flocking, coating, shearing, carbon finishing, scalloping, and packing. These integrated processes enable Salamtex Lace to deliver high-quality, customized textile solutions. Applicants can expect to join a technically advanced environment focused on innovation, precision, and reliability.<br>Role Description The Administrational Manager is a full-time, on-site role based in Qesm El Obour. This role oversees daily administrative operations, including office management, documentation control, and coordination between production, sales, and finance teams. The Administrational Manager is responsible for developing and maintaining administrative policies and procedures, managing schedules, and ensuring accurate and timely reporting. The role includes supervising administrative staff and supporting compliance with company and governmental regulations. <br>Typical duties include:Supervising teams of staff including cleaning, maintenance and security. Ensuring that basic facilities are well-maintained. Managing maintenance and staffing budgets. Ensuring that facilities meet government regulations, health and security standards and energy efficiency requirements and the Industrial Safety requirements Overseeing the vehicles and drivers. Ensuring all the facility licenses are up-to-date and renewed on time. Manage the Employee Affairs Overseeing External Relations with all official entities (City Authority, Fire Department, Insurance, Labor Office, etc.) Making sure of the the implementation of facility regulations Development of the bylaws and implementation of internal regulations Reviewing the implementation of manual procedures for all departments Reviewing the implementation of non-conformity procedures Participation in investigations of company work reports Organizational hierarchy and development Performance management and improvement systems Employee orientation, development, and training Policy development and documentation Company employee communication Manage the relations and any open affairs with governmental bodies such as the employee insurance, labor office, etc.

المتطلبات:* الحد الأدنى من 7 سنوات من الخبرة في نفس الدور* الإلمام ببرنامج MS Office، ولا سيما MS Excel وMS Power Point* مهارات إدارة الوقت بشكل ممتاز، مع القدرة على ترتيب الأولويات والالتزام بالمواعيد النهائية* مهارات تنظيمية قوية، مع القدرة على أداء مهام متعددة مع الحفاظ على الانتباه للتفاصيل* مهارات اتصال كتابية وشفوية ممتازة، مع القدرة على التواصل بشكل فعال مع مختلف أصحاب المصلحة* القدرة على العمل بشكل مستقل، مع إحساس قوي بالاحترافية وأخلاقيات العمل* القدرة على التعامل مع معلومات سرية وحساسة بحذر* مهارات حل مشكلات قوية، مع القدرة على تحليل المواقف واتخاذ قرارات مستنيرة* القدرة على العمل في بيئة سريعة الوتيرة، مع القدرة على التكيف مع الظروف المتغيرة* يفضل درجة البكالوريوس، أو خبرة معادلة في إدارة المكاتب أو مجال ذو صلة<br>وصف الوظيفة المجال العام:* دفع أمور مكتب يومية فعالة وكفؤة وإدارة عملياتية.* تقديم اتجاهات استراتيجية بشأن التوقيع على العمليات ذات الصلة (المبادرات، التقارير، الموافق، الميزانية، المالية، الإجازات، الشراء، إلخ).* إدارة التواصل المباشر مع الإدارة العليا للشركة الأم.* العمل كنقطة اتصال مع الشركة الأم لجميع المسائل الاستراتيجية والإدارية والتشغيلية.* التوافق مع معايير الشركة الأم للامتثال، ومراقبة الجودة، والمسائل القانونية.* إدارة العلاقة مع الشركاء الرئيسيين مثل المالك، والموردين، وموردي الخدمات، وإدارة المبنى، إلخ.<br>المجال الوظيفي:* إدارة علاقات الشركة مع أصحاب المصلحة الخارجيين من المشاركة في التفاعلات الدولية إلى صياغة وجهات نظر الشركة الأم مع الإشارة إلى استراتيجيتها واعتبار حماية مصالحها، بهدف تطوير والحفاظ على الشراكات المرغوبة.* الإشراف على اللوجستيات والبروتوكولات في إدارة الشؤون اللوجستية اللازمة لإدارة الشركة الأم العليا.* الإشراف على عملية التحليل والبحث عن فرص الاستثمار.* الإشراف على تنفيذ والحوكمة لسياسات وإجراءات الامتثال للشركة، بما في ذلك مدونة السلوك وحل أمتة الامتثال، المصممة لضمان الالتزام بأفضل الممارسات والمعايير الدولية في سلوك الأعمال وتحديد ومنع الجرائم المالية.* الإشراف على الامتثال لسياسة الضرائب للشركة على نطاق المؤسسة.* الإشراف على أداء الموردين لضمان جداول التسليم والجودة.* التأكد من أن جميع موظفي المكتب (المستخدمين والموردين) يؤدون واجباتهم وفق الوصف الوظيفي.<br>المهام الإدارية:* مسؤول عن جميع الشؤون الإدارية داخل الشركة* التأكد من أن جميع العقود التشغيلية تُدار بشكل صحيح وبما يتماشى مع إجراءات الشركة* دعم وضع إجراءات تشغيل معيارية* الحفاظ على سجلات وملفات دقيقة* تقديم دعم مكتبي وربحي إداري من الطراز الأول<br>دعم المشاريع:* تنظيم الاجتماعات وتدوين محاضر تفصيلية لتنفيذي الشركة* دعم تنظيم وتحديث وثائق المشاريع* المساعدة في عملية البحث* المشاركة في المهام الموكلة للمشروعات<br>المهام التشغيلية:* التأكد من أن جميع إجراءات التشغيل محدثة* العمل كنقطة اتصال واحدة للشؤون التشغيلية* مراجعة ومعالجة فواتير التشغيل* المساعدة في الرقابة على الميزانية والتنبؤ* صياغة وتقديم تقارير تشغيلية<br>دعم الموارد البشرية وتكنولوجيا المعلومات:* دعم إدراج موظف جديد* توفير القرطاسية والمعدات اللازمة للموظفين الجدد* العمل كصلة اتصال مؤقتة لقضايا الموارد البشرية والمالية وتكنولوجيا المعلومات والمشتريات عند غياب عضو الفريق، وتوفير الدعم والإرشاد للموظفين والإدارة حسب الحاجة، والتأكد من اتباع السياسات والإجراءات.<br>إدارة الموردين:* الإشراف على أداء الموردين لضمان جداول التسليم والجودة والمتطلبات<br>الدعم العام:* المساعدة في حجز الزوار وتنسيق تقويم غرف الاجتماعات وتخصيص المكاتب/المكاتب* ترتيب السفر وخدمات الاستقبال للموظفين والزوار* دعم تخطيط الفعاليات<br>النقد اليومي: • إدارة ميزانية النقدية الصغيرة وتصفية بطاقات الائتمان

<p><h4>ملخص الوظيفة</h4> <p>يتولى مدير مبيعات الضيافة مسؤولية التعاقد وإغلاق الأعمال المحلية للضيافة والفعاليات الاجتماعية والتأكد من تسليم الأعمال بشكل صحيح وفي الوقت المناسب للحصول على خدمة عالية الجودة. يتحمل المنصب مسؤولية تحقيق أهداف إيرادات الضيافة من خلال الترغيب في كل فرصة عمل لزيادة الإيرادات إلى الحد الأقصى. ينفذ الحائز الاستراتيجية الخاصة بالخدمة ومبادرات العلامة التجارية المعمول بها في جميع جوانب عملية البيع ويعزز ولاء العملاء من خلال تقديم تميّز الخدمة طوال كل تجربة عميل.</p> <h4>الملف الشخصي للمرشح</h4> <p><strong>التعليم والخبرة</strong></p> <ul> <li>شهادة الثانوية العامة أو GED؛ خبرة سنتين في المبيعات والتسويق، خدمات الضيوف، الاستقبال، أو مجال مهني ذي صلة. أو</li> <li>شهادة لمدة سنتين من جامعة معتمدة في إدارة الأعمال أو التسويق أو إدارة الفنادق والمطاعم، أو تخصص ذي صلة؛ لا يشترط وجود خبرة عملية.</li> </ul> <h4>أنشطة العمل الأساسية</h4> <p><strong>إدارة أنشطة المبيعات</strong></p> <ul> <li>يدير جهود المبيعات للفندق بما في ذلك تقديم خدمات الضيافة المحلية والفعاليات الاجتماعية.</li> <li>يعمل بشكل تعاوني مع قنوات المبيعات خارج المنشأة (مثلاً مكتب المبيعات، مبيعات المنطقة، EST) لضمان تنسيق جهود المبيعات وتكاملها وعدم تكرارها.</li> <li>يرد على فرص الضيافة الواردة للفندق.</li> <li>يحدد ويؤهل ويطلب أعمال الضيافة الجديدة لتحقيق أهداف الإيرادات الشخصية وإيرادات الفندق.</li> <li>يفهم السوق بشكل عام - نقاط قوة وضعف المنافسين، الاتجاهات الاقتصادية، العرض والطلب، إلخ. ويعرف كيف ي sells ضدها.</li> <li>يغلق أفضل الفرص للفندق بناءً على ظروف السوق واحتياجات الفندق.</li> <li>يستخدم مهارات التفاوض وقدرات البيع الإبداعي لإغلاق الأعمال والتفاوض على العقود.</li> <li>يصمم ويطور ويبيع فعاليات مقدّمة بشكل إبداعي.</li> <li>يزيد الإيرادات عبر ترقية الحزم وخيارات الطعام والشراب الإبداعية.</li> <li>يدير إيرادات مبيعات الضيافة وميزانيات التشغيل، ويقدم تقارير التنبؤ.</li> <li>يطوّر قوائم الطعام التي تدفع المبيعات.</li> <li>ينفذ ويدعم الجوانب التشغيلية للأعمال المحجوزة (مثلاً إعداد الاقتراح، كتابة العقد، مراسلات العملاء).</li> <li>يشارك في وممارسة أساسيات الخدمة اليومية للعلامة التجارية.</li> <li>يراقب الحل الفعّال لمشاكل الضيوف الناتجة عن عملية البيع عبر خلق آليات لتوجيه القضايا إلى قيادة المنشأة و/أو أصحاب المصلحة الآخرين المعنيين.</li> <li>يضمن الأداء الناجح من خلال زيادة الإيرادات، والتحكم في المصروفات وتقديم عائد على الاستثمار للمالك والشركة.</li> </ul> <p><strong>تقديم خدمة عملاء استثنائية</strong></p> <ul> <li>يتفاعل بفعالية مع المبيعات والمطبخ والموردين والمنافسين والمجتمع المحلي وجمعيات الضيافة وأقسام الفندق الأخرى لضمان رضا الضيف.</li> <li>يطبق ويدعم معايير خدمة العملاء للشركة ومعايير علامة الفندق.</li> <li>يوفر خدمة عملاء نموذجية لتعزيز رضا الولاء لدى العملاء من خلال مساعدة العميل وضمان رضاهم قبل وخلال البرنامج/الحدث.</li> <li>يخدم العميل بفهم احتياجاته وتوصية الميزات والخدمات المناسبة التي تلبي احتياجاته وتتجاوز توقعاته، مع بناء علاقة وولاء للشركة.</li> <li>يفهم عميل الفندق المستهدف الأساسي وتوقعات الخدمة؛ يخدم العميل بفهم أعماله ومشاكله واهتماماته لتقديم حلول عمل أفضل قبل وبعد البرنامج/الحدث.</li> <li>يطور علاقة عمل وثيقة مع العمليات لضمان تنفيذ الاستراتيجيات على مستوى الفندق.</li> </ul> <h4>مسؤوليات إضافية</h4> <ul> <li>يؤدي وظائف أخرى، كما هو محدد، لتلبية احتياجات العمل.</li> </ul> <p>في Marriott International، نحن ملتزمون بأن نكون صاحب عمل يتيح فرصاً متكافئة للجميع، مرحّبين بالجميع وموفرين الوصول إلى الفرصة. نحن نشجّع بنشاط بيئة تُقدّر وتحتفي بخلفيات موظفينا المتنوعة. أقوى نقاطنا هي في المزيج الغني من الثقافة والمواهب والتجارب لموظفينا. نحن ملتزمون بعدم التمييز على أي أساس محمي، بما في ذلك الإعاقة، وضع المحاربين القدامى، أو أي أساس محمي آخر بموجب القانون المعمول به.</p> <p>في أكثر من 100 منشأة حائزة على جوائز حول العالم، يخلق فريق Ritz-Carlton من السيدات والسادة تجارب استثنائية بحيث تبقى تجربة الضيف معنا حتى بعد مغادرتهم. نجذب نخبة محترفي الضيافة في العالم الذين يخلّفون ذكريات تدوم مدى الحياة، ونؤمن بأن النجاح يتحقق عندما يُسمح للجميع بأن يكونوا مبدعين ومدركين ومتعاطفين.</p> <p>كل يوم، نحدد معيار الخدمة الفاخرة الفريدة والخاصة في العالم ونفخر بتقديم التميّز في رعاية وراحة ضيوفنا.</p> <p>دورك سيكون ضمان أن يتم تقديم “المعايير الذهبية” لفندق Ritz-Carlton بكل لطف وتفكير يومياً. هذه المعايير الذهبية هي أساس Ritz-Carlton وهي ما ي guide us في كل يوم لنكون أفضل من اليوم السابق. إنها هذه القاعدة وإيماننا بأن ثقافتنا تقود النجاح هي التي جعلت Ritz-Carlton سمعة كعلامة عالمية رائدة في الضيافة الفاخرة. كجزء من فريقنا، ستتعلم وتطبق المعايير الذهبية، مثل وعد موظفينا، وال credo وقيم الخدمة لدينا. ووعدنا لك هو أننا نقدم فرصة لتكون فخوراً بالعمل الذي تقوم به ومع من تعمل.</p> <p>بانضمامك إلى Ritz-Carlton، تنضم إلى محفظة علامات تجارية مع Marriott International. كن حيث يمكنك أن تؤدي عملك بأفضل شكل، ابدأ هدفك، انتمِ إلى فريق عالمي مRemarkable، وتحوّل إلى أفضل نسخة منك.</p>