Company Description We are specialists in call center and customer support services, partnering with businesses to strengthen customer relationships and drive growth. Our teams focus on delivering responsive, high-quality support that improves customer satisfaction and retention. By combining technology, data, and skilled professionals, we help organizations optimize their customer contact operations. Applicants joining our team will be part of a results-driven environment that values collaboration, performance, and continuous improvement.
Role Description This is a full-time, on-site Performance Media Buyer Manager role based in 10th of Ramadan. The role involves planning, executing, and optimizing paid media campaigns across digital channels to drive qualified leads and support call center and customer support operations. The Performance Media Buyer Manager will manage media budgets, negotiate with media vendors, monitor campaign metrics, and prepare performance reports and insights for leadership. Daily responsibilities include developing media strategies, setting KPIs, analyzing campaign data, recommending improvements, and coordinating closely with marketing and operations teams to align media initiatives with business goals.
Qualifications
Strong media planning and media strategy skills, with the ability to design performance-driven campaigns. Hands-on experience in media buying, including budget management, bidding, and vendor negotiation. Advanced analytical skills for tracking, interpreting, and optimizing campaign performance metrics. Excellent communication skills for collaborating with internal teams and external partners. Experience with performance marketing platforms (e.g., Meta Ads, Google Ads, programmatic tools) is highly beneficial. Proficiency in using analytics and reporting tools (e.g., Google Analytics, BI dashboards) to inform decisions. Proven experience in a similar performance media or digital marketing role, preferably in call center or customer support-related industries. Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience. Strong organizational skills, attention to detail, and the ability to manage multiple campaigns simultaneously. Commitment to ethical, inclusive, and non-discriminatory practices in all aspects of work.