وظائف مدير العمليات في مصر

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p><b>Role Overview</b></p><p>The Senior Paid Media Specialist will be responsible for planning, executing, optimizing, and reporting on paid media campaigns across Google Ads , Meta (Facebook/Instagram) , and LinkedIn . The Senior Paid Media Specialist will manage campaign budgets, lead A/B testing initiatives, analyze performance metrics, collaborate with cross-functional teams, and develop paid media strategies that generate qualified leads and maximize return on advertising spend. This role is ideal for a highly analytical paid media professional with deep experience managing large advertising budgets, optimizing eCommerce campaigns, and driving B2B customer acquisition.</p><p>Location Fully Remote | 8:15 AM 5:00 PM CST</p><p>Key Responsibilities</p><p>Campaign Strategy &amp; Execution</p><ul><li>Plan, execute, optimize, and report on paid media campaigns across Google Ads , Meta (Facebook/Instagram) , and LinkedIn .</li><li>Develop paid advertising strategies that support eCommerce growth and lead generation.</li><li>Collaborate with sales, technical, and creative teams to ensure campaign alignment.</li><li>Maintain consistent messaging and audience targeting across advertising channels.</li><li>Continuously optimize campaigns to improve performance and return on investment.</li></ul><p>Budget Management</p><ul><li>Manage and optimize a $3M annual marketing budget across multiple advertising channels.</li><li>Allocate advertising spend to maximize campaign efficiency and ROI.</li><li>Monitor campaign budgets and spending performance.</li><li>Identify opportunities to improve budget allocation and campaign profitability.</li></ul><p>Performance Analytics &amp; Reporting</p><ul><li>Track key performance metrics including CTR , CPC , CPA , and ROAS .</li><li>Prepare recurring performance reports and strategic recommendations.</li><li>Analyze campaign data to support data-driven decision making.</li><li>Present performance insights to leadership.</li></ul><p>A/B Testing &amp; Campaign Optimization</p><ul><li>Lead A/B testing initiatives across creative assets, audience targeting, and landing pages.</li><li>Optimize campaigns based on testing results and performance data.</li><li>Improve conversion rates through continuous experimentation and refinement.</li><li>Identify opportunities to improve campaign effectiveness across channels.</li></ul><p>Cross-Functional Collaboration</p><ul><li>Partner with sales, technical, marketing, and creative teams throughout campaign execution.</li><li>Coordinate messaging and campaign strategy across departments.</li><li>Support creative optimization to maximize engagement and campaign performance.</li><li>Communicate technical marketing insights clearly to cross-functional stakeholders.</li></ul><p>B2B Demand Generation</p><ul><li>Develop paid media campaigns targeting business audiences.</li><li>Support lead generation and customer acquisition initiatives.</li><li>Apply B2B marketing strategies throughout campaign planning and execution.</li><li>Optimize campaigns for qualified lead generation and business growth.</li></ul><p>Qualifications</p><p>Experience</p><ul><li>5+ years of experience managing paid media campaigns.</li><li>Experience managing campaigns across Google Ads , Meta (Facebook/Instagram) , and LinkedIn .</li><li>Experience managing paid media campaigns for eCommerce businesses.</li><li>Experience managing B2B marketing campaigns focused on lead generation and customer acquisition.</li><li>Experience managing large advertising budgets.</li><li>Experience performing campaign optimization and performance analysis.</li><li>Experience leading A/B testing initiatives.</li><li>Experience collaborating with cross-functional teams.</li><li>Experience within industrial, manufacturing, or water/wastewater industries is preferred.</li></ul><p>Qualifications Skills</p><ul><li>Proficiency with Google Ads .</li><li>Proficiency with Meta Ads Manager (Facebook &amp; Instagram) .</li><li>Proficiency with LinkedIn Ads .</li><li>Strong analytical and data interpretation skills.</li><li>Strong understanding of CTR , CPC , CPA , and ROAS metrics.</li><li>Strong campaign optimization and performance analysis skills.</li><li>Strong A/B testing methodology and experimentation skills.</li><li>Strong budget management and ROI optimization abilities.</li><li>Strong B2B lead generation strategy experience.</li><li>Strong communication and stakeholder collaboration skills.</li><li>Ability to communicate technical concepts to non-technical stakeholders.</li><li>Strong execution, organization, and attention to detail.</li><li>Ability to work independently while collaborating across multiple teams.</li></ul><p>What Success Looks Like</p><ul><li>Paid media campaigns consistently achieve ROI and growth objectives.</li><li>Marketing budgets are efficiently managed and optimized.</li><li>Campaign performance improves through continuous testing and optimization.</li><li>Cross-functional collaboration supports successful campaign execution.</li><li>Data-driven insights contribute to improved marketing performance.</li><li>Paid media initiatives generate qualified leads and support business growth.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of experience managing paid media campaigns.</li><li>Experience managing campaigns across Google Ads , Meta (Facebook/Instagram) , and LinkedIn .</li><li>Experience managing paid media campaigns for eCommerce businesses.</li><li>Experience managing B2B marketing campaigns focused on lead generation and customer acquisition.</li><li>Experience managing large advertising budgets.</li><li>Experience performing campaign optimization and performance analysis.</li><li>Experience leading A/B testing initiatives.</li><li>Experience collaborating with cross-functional teams.</li><li>Experience within industrial, manufacturing, or water/wastewater industries is preferred.</li><li>Proficiency with Google Ads .</li><li>Proficiency with Meta Ads Manager (Facebook &amp; Instagram) .</li><li>Proficiency with LinkedIn Ads .</li><li>Strong analytical and data interpretation skills.</li><li>Strong understanding of CTR , CPC , CPA , and ROAS metrics.</li><li>Strong campaign optimization and performance analysis skills.</li><li>Strong A/B testing methodology and experimentation skills.</li><li>Strong budget management and ROI optimization abilities.</li><li>Strong B2B lead generation strategy experience.</li><li>Strong communication and stakeholder collaboration skills.</li><li>Ability to communicate technical concepts to non-technical stakeholders.</li><li>Strong execution, organization, and attention to detail.</li><li>Ability to work independently while collaborating across multiple teams.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The key role of the marketing department is to support the commercial strategy. Therefore, the Marketing Manager will be responsible for ensuring that the Coface brand reaches the required target market via a number of activities, as mentioned below. MISSION Responsible for the product offering and for supporting sales and client relationship with the structuring of tools in his/her geographical area (country / region). Accountable for: Product governance Compliance with marketing charter Marketing budgets, planning of resources, staffing Group projects implementation Project management Wide marketing experience, ability to collaborate with Sales Compliance with Group communication strategy and roll out of the Com priorities and transversal projects Accountability on the group graphic charter Alignment in terms of content and tone of voice, branding MAIN RESPONSIBILITIES This is not exhaustive: you may be required to carry out additional responsibilities as reasonably requested by your manager. MARKETING SCOPE Strategy and Budget: Ensure provision of the marketing deliverables in the country or region, in close coordination with Regional, Group Marketing and Strategy Department. Supervise product and service offering in his/her geographical area, implementing the innovations of the Region and Group, tracking performance and ensuring the relevance and completeness of the range of offers in the various segment, including EasyLiner. Manage the definition &amp; implementation of local regional lead generation plans &amp; projects. For all Business Linee: TCI, BI &amp; DC Manage, develop and implement internal and external marketing strategies, plans, campaigns and projects. Monitor implementation and activity of all actions and measure the success of all marketing activities to support strategy. Enhance the marketing budget spend effectively and to achieve the marketing objectives. Monitor, review and report on all marketing activity and results. Product Maintain expertise over the entire range of products and product libraries Marketing documents (brochures, slides, videos, Q&amp;A) To establish all aspects of product development, i.e. creating awareness internally &amp; externally, training, management, campaigning &amp; launches, maintenance, design &amp; governance. Clausebook validations. Product enhancements and creation - all aspects concerning the development of a product Clausebook to be followed and managed according to the specified Process update as per by group. Local / legal adaptations Launching of new products (Initiate local product development &amp; Join Group product research initiatives) Understand product mix and positioning strategies Master TCI policy wording (or own the ability to learn fast) Write (arguments, Q&amp;A, brochures ) Engage with sales as the product expert Client Interfaces Scope = CofaNet, CofaMove, CofaServe, Dashboard, Customer portal, ICON, URBA (when available) Work on new releases: translation, test, training, communication &amp; operational launch Produce / translate and load content on Customer portal Report bugs &amp; suggestions UX &amp; UI (User Experience &amp; User Interface) background (could be constituted internally) Minimum IT literacy Engage with users, promote Coface s USP, animate a community Understand project mode and show a sense of commitment Quality management and client research Dolby &amp; Stereo (management of samples, incentivation, analysis of results, action planning) Ad hoc complementary research (e.g. Echo) Quality work streams Customer journey (animation, KPI) Testimonial &amp; support complaint management (NB: a regulatory obligation) Process literacy (for quality improvement, customer journey and complaint management) Minimum understanding of client research (quantity / quality). Support to distribution Provide training material and/or train (sales, brokers, agents, partners ) Support sales animation (Hunting days, broker s events ) Support partnership development (white labels, EasyLiner tailoring) Procure print (brochures, stationary, gifts ) Competitor s intelligence, marketing plan Calculate market shares and conduct market research to identify market requirements for existing and future products, as well as current market conditions and competitor information. Update Competitors Overview Follow the market(s) evolutions and conduct sensible analyses to support decision making in the field of the offering/distribution strategy. Market segmentation and leads generation in collaboration with the Commercial department. Contribute to Group s competitors watch Marketing plan (align with Group Marketing, local management and plan actions) + follow-up Design &amp; Material: Management of the compilation, layout, design and distribution of internal and external communication and newsletters Coordination of the production of print and promotional items for marketing purposes from concept and brief through to the delivery of finished material Management and co-ordination of content on the company web site Produce marketing material to support all distribution networks (direct sales, agents, brokers, and partners). This typically includes procedures, tutorials, sales pitches, Q&amp;A training, broker on-boarding packs, branded material etc. Manage commercial lead generation using the methodology and the tools provided by Group marketing (database, campaigns, lead scoring, KPI).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in marketing, business administration or any equivalent discipline. A corporate finance background will be a plus.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Purpose</strong></span><br><p><span>To lead and manage a high-performing complaints team by driving <strong>end-to-end customer outcomes, CSAT improvement, quality, productivity, and capability building</strong>, while ensuring compliance with regulatory and service standards.</span></p><br><br><span><span>Key Result Areas</span></span><br><p><span><span><strong><u>Performance &amp; Productivity Ownership</u></strong></span></span></p><br><ul><li><span><span>Own team and individual productivity, capacity utilization, and complaint backlog control.</span></span></li><li><span><span>Proactively manage queues, aging, and work allocation to meet TAT and service targets.</span></span></li><li><span><span>Drive performance recovery actions where KPIs fall below target.</span></span></li><li><span><span>Own end-to-end customer outcomes, not just case closure.</span></span></li><li><span><span>Drive Complaint CSAT improvement by:</span></span><ul><li><span><span>Analysing survey results, detractor themes, and response trends</span></span></li><li><span><span>Identifying service gaps and recovery opportunities</span></span></li><li><span><span>Implementing targeted actions to improve <strong>CSAT score and survey response rate</strong></span></span></li></ul></li></ul><p><span><span><strong><u>End-to-End Complaint &amp; CSAT Ownership</u></strong></span></span></p><br><ul><li><span><span>Ensure customer communications are <strong>clear, empathetic, accurate, and professional</strong>.</span></span></li></ul><p><span><span><strong><u>Quality, Compliance &amp; Risk-Control</u></strong></span></span></p><br><ul><li><span><span>Ensure all complaints are handled in line with <strong>SOPs, Consumer Protection Regulations, and internal policies</strong>.</span></span></li><li><span><span>Conduct <strong>structured quality reviews</strong> and coach agents to improve decision-making and communication.</span></span></li><li><span><span>Identify and escalate <strong>regulatory, financial, and reputational risks</strong> early.</span></span></li><li><span><span>Own mid-level and complex escalations, including Head Mailbox cases.</span></span></li><li><span><span>Build strong working relationships with Business, Operations, IT, Fraud, and other units to drive faster and more effective resolutions.</span></span></li><li><span><span>Act as a single point of accountability for the team’s escalated cases.</span></span></li><li><span><span>Own the training and capability plan for the team.</span></span></li><li><span><span>Identify skill gaps using quality scores, CSAT, and case errors.</span></span></li><li><span><span>Run a structured coaching and upskilling program for:</span></span><ul><li><span><span>New joiners</span></span></li><li><span><span>Low performers</span></span></li><li><span><span>High-potential team members</span></span></li></ul></li></ul><p><span><span><strong><u>Escalation &amp; Stakeholder Management</u></strong></span></span></p><br><p><span><span><strong><u>Training, Coaching &amp; Capability Building</u></strong></span></span></p><br><ul><li><span>Ensure the team is certified and compliant with required knowledge and skill standards.</span></li></ul><p><span><span><strong><u>Continuous Improvement &amp; Root Cause</u></strong></span></span></p><br><ul><li><span><span>Analyze complaint trends, repeat issues, and detractor feedback.</span></span></li><li><span><span>Provide root-cause insights to management and business units.</span></span></li><li><span><span>Actively participate in and lead process, system, and customer journey improvement initiatives</span></span><span>.</span></li></ul><br><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span><span>Operates within the Bank’s governance framework, regulatory obligations (including CPR standards), and internal complaint handling policies and procedures.</span></span></p><br></li><li><p><span><span>Ensures adherence to compliance, risk management, and operational control requirements while balancing customer advocacy.</span></span></p><br></li><li><p><span><span>Exercises decision-making authority within defined delegations and escalates matters beyond authority or with systemic/strategic implications.</span></span></p><br></li><li><p><span><span>Reports suspicious transactions, system lapses, or policy breaches promptly to the line manager and governance committees.</span></span></p><br></li></ul><br><br><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>Demonstrates ownership, proactive problem-solving, and a data-driven approach to resolving complex issues.</span></span></p><br></li><li><p><span><span>Liaises and coordinates across cross-functional teams to align stakeholders and ensure timely escalation.</span></span></p><br></li><li><p><span><span>Navigates complex problem scenarios, engaging senior management, regulators, and external partners as needed.</span></span></p><br></li><li><p><span><span>Strong troubleshooting skills to resolve difficult transactions and implement permanent solutions.</span></span></p><br></li><li><p><span><span>Communicates persuasively and empathetically, fostering trust while safeguarding the bank’s reputation</span></span></p><br></li></ul><br><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span><span>Financial Authority to execute discretionary waivers / reversals for customers justified by the investigations conducted for the respective complaints</span></span></p><br></li><li><p><span><span>Hiring of right resources, periodic capacity validation and assessment of training requirements</span></span></p><br></li><li><p><span><span>Authority to recommend process reviews, system changes and modifications across all related functions to improve TAT, technology changes and enhancements on processes and systems impacting the CCU and its performance, quality and customer satisfactions</span></span></p><br></li></ul><br><span><span><strong>Knowledge, Skills and Experience</strong></span></span><br><p><span><span><strong><u>Knowledge, Skills &amp; Experience</u></strong></span></span></p><br><ul><li><p><span><span>Should be proactive and customer focused without compromising the bank’s interest. Courteous and respectful in communication&nbsp;</span></span></p><br></li><li><p><span><span>Understanding complete Retail Banking, SME, Neo products, processes and systems</span></span></p><br></li><li><p><span><span>Understanding of Regulatory / Central Bank regulations / standards</span></span></p><br></li><li><p><span><span>Thorough knowledge of features and benefits of all products and services of the bank and a fast learner&nbsp;</span></span></p><br></li><li><p><span>Working knowledge of all operating systems in the bank (CRM, flex, prime, BPM, etc).</span></p><br></li><li><p><span><span>Excellent interpersonal and communication skills (written and oral) with ability to perform as a Supervisor / Manager</span></span></p><br></li><li><p><span><span>Excellent analytical skills to enable resolution of complex problems.</span></span></p><br></li><li><p><span><span>Excellent Negotiation skills to handle challenging customers and arrive at a satisfactory resolution</span></span></p><br></li><li><p><span><span>3 – 5 years customer service experience in banking</span></span></p><br></li><li><p><span><span>Graduate.&nbsp;</span></span></p><br></li><li><p><span><span>Retail banking products, services, systems, and backend fulfilment processes, including trade finance terminologies.</span></span></p><br></li><li><p><span><span>Complaint management lifecycle, customer journey mapping, and regulatory frameworks (CPR).</span></span></p><br></li></ul><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Envision Employment Solutions</strong> is currently looking for a<strong>&nbsp;Sales Advisor&nbsp;</strong>for&nbsp;one of our partners, an industry leader in&nbsp;<strong>Insurance and Financial Services Sector</strong>!</p><br><p><strong>Objective:</strong></p><br><p>The&nbsp;<strong>Sales Advisor</strong>&nbsp;is responsible for directly selling international medical insurance plans to individuals as well as small and medium enterprises.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Sales Target Management: Conduct meetings and execute sales strategies to achieve targets across both individual (B2C) and Small-to-Medium Enterprise (B2B) client segments.</li><li>Lead Generation &amp; Prospecting: Generate new business leads through cold calling, prospecting, and leveraging personal networks to acquire new clients.</li><li>End-to-End Sales Process: Manage the entire sales cycle, from initial contact and qualification to final closure, following the company's structured process.</li><li>Client Relationship Management: Schedule and attend client meetings to build and maintain positive relationships, ensuring a high level of client satisfaction and professional service.</li><li>Compliance &amp; Administration: Accurately prepare and submit client applications, ensuring full compliance with all Know Your Customer (KYC) and FRA regulatory requirements.</li><li>Reporting &amp; Performance Tracking: Maintain detailed records of sales activities through daily reports, call logs, and other required documentation.</li><li>Product Knowledge &amp; Initiative: Demonstrate comprehensive product knowledge and a self-motivated approach to proactively drive business results.</li></ul><p><strong>Standard Area:</strong></p><br><ul><li>You will report to your manager daily, and as requested, so please use these opportunities to share experience and learn from feedback.</li><li>You are expected to participate in any event organized to promote our insurance services.</li><li>You should always observe company rules, uphold company principles and values, and conform to its behavioral code – such as dress code and working hours – at all times.</li></ul><p><strong>Innovation Area:</strong></p><br><ul><li>Following the work rules and procedures is a must. However, you are always encouraged to plan new ideas and to test them, such as ways of finding new sources of leads/prospects. Ideas that may challenge our corporate objectives and processes, such as changing the reporting system, are still encouraged having first obtained consensus from management.</li><li>Mixing work with fun is healthy, so you are encouraged to do things that make your job more appealing and attractive for you, such as setting internal challenges with your peers. For example, you might have a 'phone calls day', in which you see who can achieve the highest number of phone calls in the day.</li></ul> </div>