وظائف مدير العمليات في مصر

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh all-inclusive collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <p>1.1 Ensure the workflow in the bars, actions in the outlets, manage personnel, ensure coordinated work with other sections, implement standards identified by the hotel, and strive to achieve the revenues budget.</p> <p>2.2 Perform the job according to the practices and operational standards identified by the Food and Beverage Manager.</p> <p>2.3 Coordinate the bars and its personnel.</p> <p>2.4 Make organisations in order to achieve high service quality in the bar outlets.</p> <p>2.5 Identify any technical breakdowns in the units and ensure such breakdowns are fixed.</p> <p>2.6 Arrange the monthly inventory count and report the result to the Food and Beverage Manager.</p> <p>2.7 Ensure and control on a daily basis that preparations are carried out in the bars.</p> <p>2.8 Consolidate the relationships between departmental employees.</p> <p>2.9 Ensure that preparations are made before service for special occasions and control the preparations.</p> <p>2.10 Maintain departmental equipment.</p> <p>2.11 Control employee compliance with the work schedule.</p> <p>2.12 Identify the daily beverage consumption demands.</p> <p>2.13 Regularly control the backup beverage storage, identify par stock levels and monitor that stock is always available according to the par stock levels.</p> <p>2.14 Organise the process of greeting customers, seating them at their table and seeing them out.</p> <p>2.15 Responsible for developing the training programmes and for the training of employees in his or her department.</p> <p>2.16 Organise meetings in order to reach the best results.</p> <p>2.17 Prepare the weekly schedule of employees.</p> <p>2.18 Control and analyse the points listed below:</p> <ul> <li>Sales</li> <li>Cost</li> <li>Presentation quality of the food and beverages</li> <li>Service standards</li> <li>Maintenance and cleaning of the departmental equipment and utensils</li> <li>Customer satisfaction</li> </ul> <p>2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>2.21 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p> <p>2.22 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>2.23 Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> At least a high school or vocational diploma</p> <p><strong>Experience:</strong> At least 7 years of experience in the industry.</p> <p><strong>Foreign language:</strong> Good command of English to communicate well and keep track of technical information in the related field of expertise.</p> <p><strong>Courses and training:</strong> Vocational trainings and seminars.</p> <p><strong>Computer literacy:</strong> MS Office applications.</p> <p><strong>Skills:</strong> Knowledge of products and services in the related field, and good command of process related to other departments. Expected to integrate and coordinate the operations related to this important unit in the facility.</p></p><p></p>

Scope The Country Product Manager - Ocean Freight is responsible for developing and executing the country’s Ocean Freight (FCL/LCL) product strategy. Ensures competitive pricing, operational excellence, regulatory compliance, strong carrier relationships, and P&L performance. Drives digital adoption, product competitiveness, and customer satisfaction through coordinated action with Sales, Operations, and Regional Product Teams.<br>Responsiblities Product Strategy & Market Positioning Build and execute the national Ocean Product road map aligned with regional/global product teams. Analyze market trends,competitor activities,regulations, and customer behaviors to identify growth opportunities. Deploy standardized global/regional solutions (digital tools,product programs)adapted to local needs. Generate and share consistent market intelligence reports for internal stakeholders. Operational Execution & Process Optimization Operational Oversight: Oversee daily FCL/LCL operations, ensuring high service quality and seamless coordination between carriers, ports, truckers, and customs brokers. Risk Mitigation: Proactively manage operational risks—including port congestion, equipment imbalances, and transit delays—by implementing robust contingency plans. Commercial Management: Manage local tariffs and ensure accurate, competitive pricing for all spot and non-standard requests. Training & Enablement: Deliver specialized product and system training to Sales and Operations teams, aligning local execution with Regional and Global Product Team standards. Commercial Leadership & P&L Ownership P&L Management: Own the country’s Ocean Freight P&L, with direct accountability for revenue growth, margin optimization, and strict cost control. Tender Leadership: Lead the country-level ocean tender process and partner with the Sales team to secure strategic accounts and identify new trade opportunities. Key Account Engagement: Engage directly with high-value customers when necessary to drive commercial success and strengthen partnerships. Procurement Excellence: Drive significant cost savings through aggressive carrier negotiations and disciplined allocation management. Stakeholder, Carrier & Compliance Management Stakeholder Engagement: Maintain and develop relationships with local carriers, NVOs, port authorities, terminals, and key clients. Performance Management: Conduct QBRs with Carriers to align on performance KPIs and resolve disputes, including rollovers, D&D, and ETA issues. Compliance Oversight: Ensure full compliance with customs, sanctions, safety rules, and local regulations. Executive Escalation: Act as the primary escalation point for major operational or commercial issues. <br>Qualifications / Experience Qualifications & Requirements Education: Bachelor’s degree in Supply Chain Management, International Trade, Business Administration, or a related field (MBA preferred). Experience: Minimum 5–7 years’ experience in the ocean freight forwarding industry, with a strong background in ocean freight operations and procurement roles. Industry Knowledge: Deep understanding of global shipping markets, Incoterms, and carrier contracts. Technical Skills: Proficient in data analysis tools and ERP/Transportation Management Systems (TMS). Sustainability: Solid understanding of ESG and sustainability programs within the freight and logistics sector. Communication: Fluent in English; proficiency in additional languages is a plus. Mobility: Willingness to travel as required.

Company Description Singleclic Ltd is a regional leader in digital transformation, ERP/CRM implementation, business process automation, and enterprise AI for organizations across KSA, UAE, and Egypt. The company combines world-class technologies such as Odoo, Microsoft Dynamics 365, IBM BAW/ODM, and UiPath with deep sector expertise in construction, real estate, healthcare, banking, telecom, and government. Singleclic delivers scalable, end-to-end solutions that modernize operations, enhance efficiency, and drive sustainable growth. Its Arabic-enabled low-code platform, Cortex, helps MENA enterprises design and automate complex business processes with full Arabic UI/UX, on-premise deployment, and deep system integration. With over a decade of regional experience, 70+ consultants and engineers, and 60+ enterprise clients, Singleclic positions itself as a long-term strategic partner focused on optimization rather than simple digitalization. Sales Account Manager<br>Single Clic is expanding its sales team and looking for an ambitious, results-oriented Sales Account Manager with a strong B2B sales background.<br>What We’re Looking For<br>* 4+ years of experience in B2B Sales or Account Management.* Previous experience selling IT solutions, ERP, or Microsoft Dynamics 365 is highly preferred.* Practical experience using sales intelligence, prospecting, sales engagement, and CRM tools.* Strong communication, negotiation, and relationship-building skills.* Demonstrated ability to manage opportunities throughout the entire sales cycle—from qualification to closing.* Familiarity with the Saudi market is an advantage.<br>Your Role<br>* Identify and develop new business opportunities while managing assigned accounts.* Engage with qualified leads and move opportunities effectively through the sales pipeline.* Work closely with the Lead Generation Team to ensure lead quality, timely follow-up, and conversion.* Understand customer requirements and coordinate with presales and technical teams to develop the right solutions.* Manage proposals, commercial discussions, negotiations, and deal closure.* Keep CRM records, opportunities, forecasts, and follow-up activities accurate and up to date.* Meet assigned sales targets and contribute to Single Clic’s continued business growth.<br>???? Work Mode: Remote???? Travel: Availability to travel to Saudi Arabia when required???? Employment: Full-Time

<p>We are seeking a highly organized, tech-savvy, and hands-on Growth &amp; Operations Manager to oversee the daily operations and commercial performance of a luxury short-term rental portfolio overlooking the Nile. This role combines hospitality operations, revenue management, property oversight, and business growth execution within a premium guest experience environment.</p><p>The ideal candidate should be equally comfortable managing financial reporting and sales performance as they are supervising housekeeping standards, coordinating maintenance, and optimizing digital booking systems. This is a high-responsibility role with direct involvement in operational performance, guest satisfaction, and future portfolio expansion.</p><p> </p><p><strong>Key Responsibilities</strong></p><p></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and optimize all day-to-day property operations across booking platforms, guest communications, pricing systems, and operational workflows to maximize occupancy, RevPAR, and guest satisfaction.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor financial performance through regular reporting, sales tracking, occupancy analysis, budgeting, forecasting, and revenue performance reviews while identifying opportunities to improve profitability and operational efficiency.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee all OTA and direct booking channels including pricing strategy, calendar management, response time performance, automation systems, and booking conversion optimization.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervise housekeeping, maintenance, inventory operations, and vendor coordination to ensure all units consistently meet luxury hospitality standards and remain in exceptional operational condition.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead the operational follow-up of new unit development, fit-out progress, commissioning, supplier coordination, and readiness for launch to support future expansion.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain full ownership of the guest experience journey including guest communication, issue resolution, service quality, and review performance.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure full compliance with operational procedures, hospitality regulations, guest registration requirements, and internal reporting standards while maintaining accurate operational documentation.</p><p></p><p></p><p> <strong>Required Skills &amp; Qualifications</strong></p><p></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2–4 years of experience in hospitality operations, short-term rentals, serviced apartments, hotels, luxury property management, or similar operational environments.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong English and Arabic language proficiency, both written and spoken, with the ability to communicate professionally with international guests, suppliers, and partners.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong proficiency with hospitality and operational systems including PMS platforms, channel managers, pricing tools, smart lock systems, booking platforms, reporting tools, Excel/Google Sheets, and operational communication systems.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience using systems such as Guesty, Lodgify, PriceLabs, Airbnb, Booking.com, TTLock, and similar hospitality technology platforms is strongly preferred.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong financial and analytical capabilities including budgeting, sales monitoring, occupancy analysis, forecasting, KPI tracking, and operational reporting.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Highly organized, detail-oriented, and capable of independently managing multiple operational functions in a fast-paced hospitality environment.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong problem-solving and decision-making abilities with a hands-on operational mindset and commitment to premium guest experience standards.</p><p></p><h2>Position Details</h2><p></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full-time position with an initial probationary period.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Based primarily in our Zamalek office and onsite in Manial, Cairo, with occasional movement between locations when operationally required.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Expected working schedule is 5–6 days per week.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The role requires a hands-on operational presence onsite on most days.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Availability outside standard working hours may occasionally be required for urgent operational matters or guest-related emergencies.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reports directly to the CEO.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A more detailed operational job description, KPI structure, and workflow manual will be shared with shortlisted candidates during the interview process.</p>

Role Objectives:The Expansion & Community Manager will play a crucial role in driving diverse real estate assets network growth while fostering strong relationships between these properties and their surrounding communities. This role combines end‑to‑end acquisition and expansion execution with proactive strategic community engagement, ensuring seamless integration of new locations into neighborhoods, addressing concerns, enhancing brand presence, and maintaining positive stakeholder interactions.<br>Roles & Responsibilities:<br>Expansion & Acquisition Responsibilities:<br>Identify and evaluate potential locations for new dark stores, warehouses and operating offices based on market data, demand patterns, and operational feasibility. Drive end‑to‑end real estate acquisition: site identification, feasibility, lease negotiations, licensing, and operational go‑live. Collaborate with cross‑functional teams (Operations, Marketing, IT, Finance, Legal, Procurement) to ensure efficient rollouts. Source, evaluate, and negotiate lease terms that meet financial benchmarks and operational timelines. Own the internal approval workflow, eliminating bottlenecks and ensuring timely launches. Manage external coordination including landlord negotiations, regulatory approvals, and municipal requirements. Maintain a live expansion pipeline tracker with status, blockers, and projected timelines per location, reporting progress to senior leadership. Optimize fulfillment point layout and operational processes to maximize efficiency and service levels. Track key expansion metrics (launch timelines, cost efficiency, operational KPIs) and drive continuous improvement.<br>Community Responsibilities :<br>Establish and maintain positive relationships with local residents, neighbors, and organizations. Conduct regular outreach to gather feedback and address community concerns. Proactively tackle issues related to parking, staff behavior, operating hours, and delivery timeslots. Act as the first line of contact for complaints arising from store operations or staff interactions. Investigate and resolve community complaints in a timely, transparent manner. Collaborate with store management and staff to ensure adherence to community standards and operational best practices. Develop and implement communication strategies to keep communities informed about operations, promotions, and changes. Prepare periodic reports on community feedback and issues, presenting solutions to management. Organize initiatives that foster goodwill and demonstrate commitment to neighborhoods (e.g., gifts, promos, local engagement activities).<br>Required Education, Knowledge, And Skills:<br>Required Education, Knowledge, and Skills Bachelor’s degree in Communications, Public Relations, Community Development, Real Estate, or a related field.5–10+ years of experience in commercial real estate, lease management, or combined real estate/community leadership roles. Proven track record of scaling physical networks under time pressure.5+ years of experience in community management, public relations, or customer service roles. Strong communication skills, both verbal and written. Excellent problem‑solving skills and proactive conflict resolution. Deep knowledge of the local real estate market, regulatory environment, and community dynamics. Experience managing cross‑functional workflows and leading teams of 10+. Ability to work flexible hours, including evenings and weekends as needed.

Employer Overview A leading Egyptian ice cream and food manufacturing company with a long-standing family-business heritage and a strong track record of growth, innovation, and operational excellence. The organization operates large-scale manufacturing and distribution operations and is currently expanding its production and warehouse facilities to support its next phase of growth.<br>Job Summary The Manufacturing Manager will be responsible for overseeing end-to-end manufacturing operations and maintenance activities, ensuring efficient, safe, and cost-effective production. The role will lead production and maintenance teams, optimize plant performance, minimize downtime, and ensure production targets and quality standards are consistently achieved.<br>Key Responsibilities Lead and oversee daily manufacturing operations to ensure production plans, targets, quality standards, and delivery requirements are achieved. Develop and implement production plans in coordination with Supply Chain, Quality, Warehouse, and other relevant functions. Monitor production efficiency, productivity, waste, downtime, and overall equipment effectiveness (OEE), driving continuous improvement initiatives. Lead the maintenance function, ensuring preventive and corrective maintenance programs are effectively implemented to maximize equipment reliability and minimize downtime. Ensure the availability, reliability, and optimal utilization of production lines, machinery, utilities, and plant equipment. Identify operational bottlenecks and implement corrective actions to improve production capacity, efficiency, and cost-effectiveness. Ensure compliance with food safety, quality, health & safety, environmental, and company standards across all manufacturing activities. Lead root-cause analysis for production breakdowns, quality issues, and operational losses, ensuring sustainable corrective and preventive actions. Manage, develop, and evaluate manufacturing and maintenance teams, ensuring clear accountability, productivity, and adherence to operating standards. Support the commissioning, installation, and ramp-up of new production lines and facilities as part of the company's expansion plans.<br>Minimum Requirements Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Production Engineering, or a related field. Additional qualifications in Manufacturing, Maintenance, Operations Management, or Lean Manufacturing are highly preferred.10+ years of progressive experience in manufacturing operations, with significant experience in a managerial role. Proven experience managing both production and maintenance functions. Strong experience in FMCG, food manufacturing, dairy, ice cream, or a similar high-volume manufacturing environment. Experience managing multiple production lines and large manufacturing teams. Proven experience in plant expansion, production line installation, commissioning, or ramp-up projects is highly preferred. Strong leadership and team-management skills. Excellent problem-solving and decision-making abilities. Strong analytical and operational mindset. Strong planning, organization, and prioritization skills. Ability to work under pressure in a fast-paced manufacturing environment. Strong knowledge of manufacturing processes, production planning, and plant operations. Strong knowledge of industrial maintenance, including preventive and corrective maintenance. Good understanding of OEE, production KPIs, downtime analysis, and productivity improvement. Knowledge of Lean Manufacturing, TPM, 5S, Six Sigma, or other continuous improvement methodologies. Strong understanding of industrial utilities, machinery, and production line equipment. Knowledge of food safety and manufacturing standards is highly preferred. Strong understanding of health, safety, and environmental requirements. Advanced Microsoft Excel and Microsoft Office skills. Experience working with ERP/MRP systems for production and inventory planning. Ability to analyze production and maintenance data and prepare management reports. Good command of English, both written and spoken. Ability to manage large-scale manufacturing operations and multiple production lines. Ability to lead both production and maintenance teams effectively. Ability to manage plant shutdowns, breakdowns, maintenance activities, and emergency situations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Oversee the daily&nbsp;operations of the&nbsp;spa and ensure&nbsp;exceptional guest satisfaction.</li><li>Maintain the highest&nbsp;standards of luxury&nbsp;service, cleanliness, and&nbsp;professionalism.</li><li>Ensure all spa&nbsp;policies, procedures, and&nbsp;service standards are&nbsp;consistently followed.</li><li>Manage and supervise&nbsp;the spa team&nbsp;to achieve operational&nbsp;excellence.</li><li>Recruit, onboard, train, coach, and evaluate spa&nbsp;employees.</li><li>Prepare and manage&nbsp;staff schedules to&nbsp;ensure adequate coverage.</li><li>Monitor employee performance&nbsp;and provide coaching&nbsp;and corrective&nbsp;action when required.</li><li>Maintain current knowledge&nbsp;of all spa&nbsp;services, treatments, pricing, promotions, and retail&nbsp;products.</li><li>Assist with monthly&nbsp;inventory,&nbsp;product ordering, and&nbsp;stock control.</li><li>Monitor product usage&nbsp;to minimize waste&nbsp;and control operational&nbsp;costs.</li><li>Ensure all spa&nbsp;equipment and facilities&nbsp;are properly maintained.</li><li>Handle guest feedback&nbsp;and resolve complaints&nbsp;promptly and professionally.</li><li>Assist with payroll&nbsp;preparation and ensure&nbsp;timely and accurate&nbsp;submissions.</li><li>Monitor daily revenue&nbsp;and support initiatives&nbsp;to achieve financial&nbsp;targets.</li><li>Promote retail sales&nbsp;and upselling opportunities&nbsp;to maximize profitability.</li><li>Ensure compliance&nbsp;with health, safety, hygiene, and sanitation&nbsp;standards.</li><li>Coordinate staff training&nbsp;and professional development&nbsp;programs.</li><li>Perform opening and&nbsp;closing Manager-on-Duty (MOD) responsibilities.</li><li>Prepare operational reports&nbsp;and maintain accurate&nbsp;documentation.</li><li>Collaborate with other&nbsp;hotel departments to&nbsp;ensure a seamless&nbsp;guest experience.</li><li>Support the Spa&nbsp;Director in achieving&nbsp;departmental goals and&nbsp;complete any additional&nbsp;duties as assigned.</li></ul><br>Qualifications<br><br><ul><li><strong>Education:</strong>&nbsp;Bachelor's degree in&nbsp;Hospitality Management,&nbsp;Business Administration, Hotel Management, or&nbsp;a related field.</li><li><strong>Experience:</strong>&nbsp;Minimum of 5–7 years of&nbsp;experience in spa&nbsp;operations, with at&nbsp;least 2–3&nbsp;years in a&nbsp;supervisory or management&nbsp;role within a&nbsp;luxury&nbsp;hotel or resort&nbsp;spa.</li><li><strong>Languages:</strong>&nbsp;Sufficient level of English&nbsp;to communicate effectively with guests.</li><li><strong>Training &amp; Certifications:</strong>&nbsp;Professional training in&nbsp;spa operations, customer&nbsp;service, leadership, wellness, or hospitality management&nbsp;is preferred. Knowledge&nbsp;of health, hygiene, and safety standards&nbsp;is required.</li><li><strong>Computer Literacy:</strong>&nbsp;Proficient in Microsoft&nbsp;Office applications and&nbsp;spa/property management&nbsp;systems (e.g., Book4Time, SpaSoft, or&nbsp;similar).</li><li><strong>Skills:</strong><ul><li>Strong leadership, coaching, and team management&nbsp;skills.</li><li>Excellent guest service&nbsp;and interpersonal communication&nbsp;skills.</li><li>Knowledge of spa&nbsp;treatments, wellness products, retail operations, and&nbsp;luxury service standards.</li><li>Experience in budgeting, payroll, scheduling, inventory&nbsp;control, and cost&nbsp;management.</li><li>Strong problem-solving, decision-making, and&nbsp;organizational abilities.</li><li>Ability to anticipate&nbsp;guest needs and&nbsp;deliver exceptional guest&nbsp;experiences.</li><li>Good understanding of&nbsp;market trends, competitor&nbsp;analysis, and revenue&nbsp;generation strategies.</li><li>Ability to work&nbsp;under pressure while&nbsp;maintaining high service&nbsp;standards.</li></ul></li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><p><b>Job Purpose/Overview:</b></p><br><p>The MGS Commercial Team is the Global Indirect buying experts for Mars, Incorporated.&nbsp; There are 3 established regions (Amercias, EU CIS, and APMEA) in this global shared service with MEA Cluster part of the APMEA region. The Strategic Sourcing Manager will be primarily responsible for managing Sourcing Strategy development and execution for Marketing and Sales Categories across Middle East and Africa.</p><br><br><p>This role is responsible for leading the Marketing and Sales Category Sourcing including but not limited to Media, Content, Data &amp; Tech, Consumer Promotions, Displays, Chillers &amp; Freezers for the MEA region ensuring execution of the global sourcing strategy in line with Global Transformation initiatives such as AES (Agency Ecosystem) and developing and executing Regional Sourcing Strategies where applicable.</p><br><br><p>The job holder works closely with the regional &amp; global Category leads to the efficient and effective implementation of sourcing strategies, manage key suppliers’ performance, collaborate with the Sourcing Excellence team to ensure effective day-to-day Vendor performance, and act as the key point of contact and relationship owner for our Key Partners.</p><br><p><br><b>Key Responsibilities:</b></p><br><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Purchase indirect goods &amp; services by securing price, capacity &amp; service levels in line with commitments to the business and as per the sourcing strategies by applying a wide range of sourcing tools (e.g. negotiation, e-procurement, strategic supplier relationship and performance management, etc.)</p><br><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement Agency Ecosystem Strategy through optimizing the number of agencies, assessing and developing existing suppliers to meet business needs and identify future opportunities.&nbsp;</p><br><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure effective risk management of the supply base, through robust contracts and monitoring of financial and other KPIs and implementing corrective actions as appropriate.</p><br><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Establish &amp; maintain relationships with Key Stakeholders including Finance (Operations, Business Partners, Governance), Marketing (Media, Brand, Customer Marketing, D-Commerce), Sales, and Regional/Global MGS Commercial.</p><br><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comply with policies, systems &amp; controls as per ICE and Commercial Guide.</p><br><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide Market and financial insights and inputs to the internal sourcing process.</p><br><p>7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement best practice for areas of responsibility. Participating in team knowledge transfer and building category expertise.</p><br><p>8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide input to and will execute locally relevant Global and/or Regional MSSMs or develop Cluster MSSMs where required.</p><br><p>9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in external forums and associations and be Innovation champion for their categories.</p><br><p>10.&nbsp;&nbsp; Actively participate and contribute to Global and Regional Category Communities.</p><br><p>11.&nbsp;&nbsp; Manage all related commercial, financial &amp; ethical requirements / tradeoffs with the support of the LM.</p><br><p>12.&nbsp;&nbsp; Use of the appropriate contracts to cover those risks and cover the relevant service &amp; good purchase</p><br><p>13.&nbsp;&nbsp; Regularly maintain &amp; update relevant KPIs related to in-scope investments (e.g. savings, payment terms, Supplier Performance, etc.)</p><br><p>14.&nbsp;&nbsp; &nbsp;Works with other functions to support new product launches, line extensions, and execution of continuous improvement programs for indirect goods and services in scope for the role.</p><br><p>15.&nbsp;&nbsp; Carries out supplier performance reviews on a regular basis for the relevant categories and develops &amp; implements a continuous improvement action plan to ensure great and stable performance.</p><br><p>16.&nbsp;&nbsp; Collaborate, Coach, and contribute to the development of Sourcing Excellence and Commercial Services Team to ensure their objectives are in line with MEA/APMEA/Global Strategy, AEP and Transformation Program deliverables.</p><br><br><p><b>Context and Scope:</b></p><br><p>This role is an individual contributor role and will be part of the Middle East, Africa, and India MGS Commercial Cluster Team and the Asia Pacific Middle East and Africa Category Community as the Marketing &amp; Sales Category Expert and contributing to the overall MEA Commercial Strategy and Agenda. The job holder will also lead key priorities for the Region identified as part of the Strategy.</p><br><br><p>They will be the point of escalations for the Operations/Sourcing Excellence teams managing Logistics Services and will ensure the regional and global strategies are well communicated and implemented.&nbsp;</p><br><p>They will be the point of contact/escalation of senior stakeholders such as Demand Director, Media Director, Category and Customer Marketing Directors, Sales Heads, etc. as well as managing relationship with Key Account Director, MD, CFOs, and CEOs of our key partners.</p><br> </div>

<p>Envision Employment Solutions is currently looking for a Card &amp; Payment Operations Manager for one of our partners, a leading Digital Bank!</p><p>THE ROLE</p><p>You make sure the money moves and the numbers add up. Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. In a bank built for everyday money, you own the machinery that must work every single time.</p><p>WHAT YOU LL DO</p><p>Oversee card operations end to end, from issuance and lifecycle management to customer request fulfilment</p><p>Run payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recovery</p><p>Lead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourself</p><p>Hold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controls</p><p>Investigate the root cause of recurring issues and put corrective actions and automation in place</p><p>Coordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation clean</p><p><strong>Desired Candidate Profile</strong></p><p>WHAT WE RE LOOKING FOR</p><p>5 to 8 years in card or payment operations within a bank or fintech</p><p>Strong command of card scheme rules, and the payment rails beneath them</p><p>Hands on experience running chargeback and dispute resolution</p><p>Familiarity with core banking and card management systems</p><p>A strong operational risk awareness and control mindset</p><p>YOU LL THRIVE HERE IF YOU</p><p>You believe an operation that works quietly every time beats one that impresses when it is watched</p><p>You d rather fix the root cause of a recurring exception than reconcile it again next month</p><p>You read a scheme rule as an operational control, not a formality</p><p>You feel a failed transaction the way the customer does</p>