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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Information Security &amp; Risk Manager1. Job Details<p><strong>Position Title:</strong> Information Security &amp; Risk Manager<br><strong>Department:</strong> Technology Services / IT<br><strong>Reports To:</strong> Information Security / CTO<br><strong>Employment Type:</strong> Permanent<br><strong>Location:</strong> Maadi, Degla – On-site<br><strong>Grade:</strong> As per organizational structure<br><strong>Direct Reports:</strong> As per approved organizational structure</p><br>2. Job Purpose<p>The Information Security &amp; Risk Manager is responsible for leading the organization’s Information Security and Cyber Risk function. The role will design, implement, and maintain the cybersecurity program, manage enterprise information security risks, ensure compliance with applicable Saudi regulatory and industry requirements, and promote a strong security-aware culture across the organization.</p><br><p>The role provides strategic and operational leadership across <strong>Information Security Governance, Risk &amp; Compliance (GRC), Security Operations, Incident Response, Data Protection, and Security Awareness</strong>.</p><br>3. Key Accountabilities &amp; Deliverables<p>The role will be accountable for the development, implementation, and continuous improvement of:</p><br><ul><li>Information Security Strategy and Cybersecurity Roadmap</li><li>Information Security policies, standards, procedures, and guidelines</li><li>Information Security Management System (ISMS)</li><li>Enterprise IT and Cybersecurity Risk Register</li><li>Information Security Risk Assessment Reports</li><li>Risk Treatment and Remediation Plans</li><li>Security Compliance Reports, including ISO 27001 and applicable regulatory requirements</li><li>Cybersecurity Control Framework and Control Effectiveness Reports</li><li>Vulnerability Assessment and Penetration Testing (VAPT) Reports</li><li>Cybersecurity Incident Reports and Root Cause Analysis (RCA)</li><li>Security Monitoring and Threat Dashboards</li><li>Cybersecurity KPI and KRI Dashboards</li><li>Identity and Access Management (IAM) Policies, Models, and Access Matrices</li><li>Data Classification and Data Protection Framework</li><li>Internal and External Audit Reports and Evidence Repository</li><li>Audit Findings and Remediation Tracking</li><li>Business Continuity and Disaster Recovery (BCP/DR) Security Alignment</li><li>Security Awareness and Training Programs and Reports</li><li>Regulatory Assessments, submissions, and compliance evidence</li></ul>4. Key ResponsibilitiesA. Information Security Strategy &amp; Governance<ul><li>Define, develop, and execute the organization’s Information Security Strategy and cybersecurity roadmap.</li><li>Own and continuously improve the Information Security Management System (ISMS).</li><li>Develop and maintain information security policies, standards, procedures, and guidelines.</li><li>Establish effective cybersecurity governance frameworks aligned with business objectives.</li><li>Provide regular reporting on cybersecurity posture, risk exposure, compliance, and security program performance to the CTO and executive leadership.</li><li>Establish and monitor security KPIs, KRIs, and performance metrics.</li><li>Ensure information security requirements are incorporated into technology initiatives, projects, and business processes.</li></ul>B. Information Security Risk Management<ul><li>Lead regular information security and cybersecurity risk assessments across the organization.</li><li>Own and maintain the enterprise IT and cybersecurity risk register.</li><li>Identify, assess, prioritize, and communicate information security risks.</li><li>Develop and manage risk treatment plans and ensure remediation activities are tracked through to closure.</li><li>Work closely with business units, IT, and other stakeholders to establish appropriate risk mitigation strategies.</li><li>Translate technical cybersecurity risks into business impact and communicate them effectively to senior management.</li><li>Monitor the organization’s overall cyber risk profile and provide recommendations for risk reduction.</li></ul>C. Security Operations &amp; SOC<ul><li>Oversee Security Operations Centre (SOC) activities, including SOC Analysts and Security Engineers.</li><li>Ensure effective security monitoring, threat detection, investigation, and response capabilities.</li><li>Oversee SIEM operations and security monitoring platforms such as Microsoft Sentinel, Splunk, or equivalent technologies.</li><li>Establish and monitor security incident management processes.</li><li>Review security alerts, incidents, trends, and threat intelligence.</li><li>Ensure appropriate escalation and response mechanisms are in place for critical security events.</li><li>Monitor and improve the effectiveness of security controls and operational processes.</li></ul>D. Cybersecurity Incident Response<ul><li>Lead the organization’s cybersecurity incident response capability.</li><li>Ensure effective detection, containment, eradication, recovery, and post-incident activities.</li><li>Develop, maintain, and continuously improve the Cybersecurity Incident Response Plan (CIRP).</li><li>Conduct regular incident response exercises and simulations.</li><li>Lead investigations into significant security incidents and ensure Root Cause Analysis (RCA) is completed.</li><li>Track corrective and preventive actions resulting from security incidents.</li><li>Ensure lessons learned are incorporated into security controls and processes.</li></ul>E. Governance, Risk &amp; Compliance<ul><li>Lead Information Security Governance, Risk, and Compliance (GRC) activities.</li><li>Ensure compliance with applicable regulatory and industry requirements, including:<ul><li>National Cybersecurity Authority (NCA) requirements</li><li>Saudi Personal Data Protection Law (PDPL)</li><li>National Data Management Office (NDMO) requirements, where applicable</li><li>ISO/IEC 27001</li><li>Other applicable cybersecurity and data protection regulations</li></ul></li><li>Coordinate internal and external security audits and assessments.</li><li>Manage audit evidence collection and maintain an organized security evidence repository.</li><li>Track audit findings, remediation plans, and closure status.</li><li>Prepare management and regulatory compliance reports.</li><li>Support regulatory assessments, reviews, and submissions as required.</li></ul>F. Data Protection &amp; Privacy<ul><li>Establish and maintain data protection and information classification frameworks.</li><li>Ensure appropriate security controls are implemented for sensitive and personal data.</li><li>Work with relevant stakeholders to support compliance with PDPL and applicable data protection requirements.</li><li>Establish appropriate data access, handling, retention, and protection controls.</li><li>Support privacy and data protection risk assessments where required.</li></ul>G. Vulnerability &amp; Security Testing<ul><li>Oversee vulnerability management activities across IT environments.</li><li>Coordinate Vulnerability Assessments and Penetration Testing (VAPT).</li><li>Review vulnerability and penetration testing reports.</li><li>Ensure security vulnerabilities are appropriately prioritized based on business risk.</li><li>Track remediation activities and validate closure of critical and high-risk vulnerabilities.</li><li>Ensure security testing is incorporated into relevant technology projects and systems.</li></ul>H. Identity &amp; Access Management<ul><li>Establish and maintain IAM policies, standards, and access control frameworks.</li><li>Ensure appropriate access governance and segregation of duties.</li><li>Review privileged access and high-risk accounts.</li><li>Support periodic user access reviews and access recertification.</li><li>Ensure access controls align with business requirements and security policies.</li></ul>I. Security Awareness &amp; Culture<ul><li>Develop and implement an organization-wide security awareness program.</li><li>Lead cybersecurity awareness campaigns and security training.</li><li>Implement phishing simulation and social engineering awareness programs.</li><li>Monitor employee security awareness performance and identify improvement areas.</li><li>Promote a strong cybersecurity culture across all business functions.</li></ul>J. Business Continuity &amp; Disaster Recovery<ul><li>Ensure cybersecurity requirements are incorporated into Business Continuity and Disaster Recovery plans.</li><li>Participate in BCP/DR risk assessments and exercises.</li><li>Ensure critical systems have appropriate security, recovery, and resilience controls.</li><li>Support testing and continuous improvement of security-related recovery procedures.</li></ul>5. Qualifications &amp; ExperienceMinimum Qualifications<ul><li>Bachelor’s degree in <strong>Information Technology, Computer Science, Cybersecurity, Information Security</strong>, or a related discipline.</li><li><strong>CISSP or CISM certification – Mandatory.</strong></li><li>ISO/IEC 27001 Lead Implementer or Lead Auditor certification preferred.</li><li>NCA-related cybersecurity accreditation or certification is preferred.</li></ul>Minimum Experience<ul><li><strong>8–10 years of professional experience in Information Security / Cybersecurity.</strong></li><li>At least <strong>3 years of experience in a cybersecurity or information security management/leadership role.</strong></li><li>Proven experience managing enterprise cybersecurity programs and security teams.</li><li>Proven experience in GRC, risk management, security operations, and incident response.</li><li>Proven experience working with regulatory compliance, audits, and cybersecurity frameworks.</li></ul>6. Technical &amp; Professional Skills<p>The successful candidate should demonstrate:</p><br><ul><li>Strong knowledge of cybersecurity frameworks, standards, and best practices.</li><li>Deep understanding of <strong>NCA, PDPL, NDMO, ISO 27001</strong>, and applicable data protection requirements.</li><li>Strong expertise in Governance, Risk, and Compliance (GRC).</li><li>Experience with SOC operations and SIEM platforms such as <strong>Microsoft Sentinel, Splunk</strong>, or equivalent.</li><li>Strong understanding of vulnerability management and penetration testing.</li><li>Strong knowledge of Incident Response and Cybersecurity Incident Response Plans (CIRP).</li><li>Strong understanding of IAM and access governance.</li><li>Knowledge of data protection, data classification, and data governance.</li><li>Strong understanding of secure architecture and security controls.</li><li>Ability to develop and monitor cybersecurity KPIs and KRIs.</li><li>Strong audit and regulatory assessment experience.</li><li>Ability to assess and communicate cybersecurity risks in terms of business impact.</li><li>Strong strategic thinking and high-level decision-making capability.</li><li>Excellent leadership and people-management skills.</li><li>Ability to manage cross-functional teams and stakeholders under pressure.</li><li>Strong communication, presentation, and reporting skills.</li><li><strong>Bilingual proficiency in Arabic and English.</strong></li></ul>7. Leadership Competencies<ul><li>Strategic Thinking</li><li>Cybersecurity Leadership</li><li>Risk-Based Decision Making</li><li>Stakeholder Management</li><li>Executive Communication</li><li>Team Leadership &amp; Development</li><li>Problem Solving</li><li>Crisis and Incident Management</li><li>Governance &amp; Accountability</li><li>Continuous Improvement</li><li>Business Acumen</li><li>Change Management</li></ul>Special Requirements<ul><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Ability to manage cybersecurity incidents and critical security situations.</li><li>Willingness to participate in security incident response and escalation activities when required.</li><li>Strong confidentiality and professional integrity.</li><li>Ability to work collaboratively with executive leadership, IT, business functions, auditors, and regulatory stakeholders.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Optimizing multi-hazard early warning (MHEW) capabilities, ensuring that Djibouti Government can effectively leverage climate and risk data to protect communities and mitigate disaster impacts.<br> Work Location<br>Home Based<br> Expected duration<br>1Oct2026 - 31Mar2027<br> Duties and Responsibilities<br>Established in December 1999, the United Nations Office for Disaster Risk Reduction (UNDRR) is the designated focal point in the United Nations system for the coordination of efforts to reduce disasters and to ensure synergies among the disaster reduction activities of the United Nations and regional organizations and activities in both developed and less developed countries. Led by the United Nations Special Representative of the Secretary-General for Disaster Risk Reduction (SRSG), UNDRR has over than 160 staff located in its headquarters in Geneva, Switzerland, and in regional offices. Specifically, UNDRR guides, monitors, analyses and reports on progress in the implementation of the Sendai Framework for Disaster Risk Reduction 2015-2030, supports regional and national implementation of the Framework and catalyzes action and increases global awareness to reduce disaster risk working with UN Member States and a broad range of partners and stakeholders, including civil society, the private sector, parliamentarians and the science and technology community. In the context of the UN Secretary-Generals initiative on Early Warnings for All (EW4All), the CREWS endorsed a project to strengthen the capacity of Djiboutian authorities to produce, deliver, and disseminate Multi-hazards Early Warning Systems. This project is implemented by the CREWS implementing partners World Meteorological Organization (WMO) and UNDRR in collaboration with the Djibouti National Meteorological Agency (ANM), Djibouti Center for Scientific Studies and Research (CERD) and the Executive Secretariat for Risk and Disaster Management (SEGRC). The project was launched in 2024 and has significantly strengthened disaster risk knowledge among national and sub national authorities. It already enhanced skills in applying risk data for multi hazard early warning systems (MHEWS), improved national capacities to identify gaps in managing hazard, exposure, vulnerability, and impact data, and reinforced coordination mechanisms. The planned consultancy will support the coordination and implementation of UNDRR’s CREWS project activities ensuring alignment between other disaster risk reduction and early warning activities and will in addition reinforce the capacity of the national early warning systems initiative. Duties and Responsibilities This national consultancy will be home-based and will work in close collaboration with the office of the Sendai Framework focal point for Djibouti, the Executive Secretariat of Disaster Risk Management (SEGRC), under the supervision of the Chief of UNDRR’s Regional Office for the Arab States (ROAS). The national consultant will support the implementation, monitoring and evaluation of the CREWS Djibouti project, ensuring alignment with ongoing and planned disaster risk reduction and early warning activities in Djibouti. - Coordinates CREWS Djibouti project activities in close collaboration with UNDRR ROAS, SEGRC, and other relevant government and non-governmental partners, as well as the Resident Coordinator’s Office, the United Nations Country Team and Resident Coordinator Office in Djibouti. - Support the national coordination mechanism for EW4All in Djibouti which is led by SEGRC. - Provides substantive support for disaster risk reduction policy coordination, including the review and analysis of emerging development issues and trends in Djibouti. - Assists in organizing and facilitating workshops, trainings and meetings in Djibouti, in collaboration with the UNDRR ROAS, SEGRC and other implementing partners. - Organizes regular coordination and monitoring meetings at technical involving relevant partners as well as CREWS project Steering Committee meetings to ensure an efficient implementation of the project and alignment with other disaster risk reduction and early warning activities. - In close coordination with UNDP, supports data and risk analysis activities and assists implementing partners to establish the situation room by coordinating a knowledge exchange between ICPAC and SEGRC. - Supports the organization of a SIMEX exercise involving all relevant partners in Djibouti to text the operation of the national and subregional simulation rooms. - Contributes to the preparation of various written outputs, e.g. project narrative reports, draft background papers, concept notes and agendas, analytical notes, sections of reports and studies, inputs to publications for CREWS Djibouti project. - Coordinates and provides operational and substantive support to consultative and other meetings, conferences and related events, including proposing agenda topics, identifying and proposing participants, preparing background documents and presentations, handling logistical arrangements, and supporting follow-up actions, as required. - Supports the consultant that will develop the Terms of Reference of the National DRR platform by providing relevant inputs and engaging relevant counterparts. - Assist in preparing a disaster risk reduction impact story for Djibouti for national, regional and global dissemination. The following deliverables are expected from the assignment: 1. Inception and monthly progress reports on achievements and challenges using the format shared by UNDRR. It is expected that the progress reports include evidence for example, list of participation of events, consultations, simulation exercise, impact story to demonstrate that relevant partners engaged and other project related activities, and list of written inputs provided and contributions drafted to reports. 2. At least three (additional two) national workshops organized, including on (1) launching the early warning mechanism, (2) reviewing the gender-responsive and disability inclusive DRR guidance, (3) the validation of the multi-dimensional risk analysis, (4) the project validation workshop and well as the (5) consultation of the Terms of Reference of the National DRR Platform. 3. Technical coordination meetings organized on a monthly basis and Steering Committee meetings twice a year. The deliverables should be presented so that they are understandable, useful and relevant for the above-listed audiences.<br> Qualifications/special skills<br>• Advanced university degree (Master's degree or equivalent) in information systems, information technologies, computer science, disaster and emergency management, or related area is required is required. • A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. • A minimum of five (5) years of progressively responsible experience in disaster risk reduction, early warning systems and working with multiple partners and stakeholders is required; • A minimum of three (3) years of experience in project coordination, conducting consultation processes and organization of events is required; Confirmed expertise in risk and disaster management is required, with significant national-level experience; • Experience in managing disaster risk data sets and understanding of risk analysis is desired; • Experience in Microsoft Office Applications is required.<br> Languages<br>• English and French are the working languages of the United Nations Secretariat. For this job opening, Fluency in spoken and written English and French is required. Knowledge of Arabic is desired. The official United Nations Secretariat languages: Arabic, Chinese, English, French, Russian and Spanish.<br> Additional Information<br>Due to the high volume of applications received, only successful candidates will be contacted.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.</span></p><br><p><span>We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!</span></p><br><p><strong>Meet the team!</strong></p><br><p>Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.</p><br><p><span>As an AI Engineering Manager, you will lead the team behind Unifonic's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn prediction, next-best-action and channel recommendations, send-time optimization, campaign optimization, and generative AI for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve.</span></p><br><p><span>This is a hands-on leadership role that combines people management with technical ownership. You will lead, mentor, and grow a team of talented AI engineers while actively contributing to architecture, technical design, code reviews, performance optimization, and proof-of-concept development. You will ensure the team delivers scalable, production-grade AI solutions, foster engineering excellence, and cultivate a culture of collaboration, innovation, and continuous learning.</span></p><br><p><strong>Help us shape the future of communications by:</strong></p><br><ul><li><p><span>Serving as the technical owner on AI model design, architecture, and integration for marketing and personalization use cases across the Unifonic product ecosystem.</span></p><br></li></ul><ul><li><p><span>Owning the technical roadmap for personalization AI, recommendation and next-best-action engines, customer segmentation and propensity models, campaign and send-time optimization, and generative AI for content personalization.</span></p><br></li></ul><ul><li><p><span>Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.</span></p><br></li></ul><ul><li><p><span>Participating in hands-on coding, solution prototyping, and code reviews to maintain high-quality standards and guide the team through complex technical challenges.</span></p><br></li></ul><ul><li><p><span>Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and uplift testing), and ongoing improvement.</span></p><br></li></ul><ul><li><p><span>Leading a team of AI engineers, providing mentorship, regular feedback, and career development support.</span></p><br></li></ul><ul><li><p><span>Defining clear performance expectations, conducting performance reviews, and identifying growth opportunities for team members.</span></p><br></li></ul><ul><li><p><span>Fostering a positive, inclusive, and high-performance team culture that encourages innovation, continuous learning, and collaboration.</span></p><br></li></ul><ul><li><p><span>Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring the team’s ongoing growth and success.</span></p><br></li></ul><ul><li><p><span>Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.</span></p><br></li></ul><ul><li><p><span>Ensuring seamless integration of AI capabilities into existing and future products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.</span></p><br></li></ul><ul><li><p><span>Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting progress, risks, and opportunities.</span></p><br></li></ul><ul><li><p><span>Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.</span></p><br></li></ul><ul><li><p><span>Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data privacy and security regulations, including regional data residency requirements.</span></p><br></li></ul><ul><li><p><span>Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, code quality, and team efficiency and connecting model performance to marketing outcomes such as conversion, engagement, and retention.</span></p><br></li></ul><br><p><strong>What you will bring:</strong></p><br><ul><li><p>Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.</p><br></li></ul><ul><li><p>8+ years of software development experience with at least 3 years focused on AI/ML engineering and related technologies.</p><br></li></ul><ul><li><p>Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, real-time decisioning, or campaign optimization with measurable impact on business KPIs.</p><br></li></ul><ul><li><p>Proven track record of leading, mentoring, or managing engineering teams, preferably in high-growth or innovative tech environments.</p><br></li></ul><ul><li><p>Hands-on experience with a range of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and generative AI, recommendation and ranking systems), and production-grade model deployments.</p><br></li></ul><ul><li><p>Solid grounding in experimentation and measurement, A/B testing, uplift modeling, and evaluating model impact on conversion, engagement, retention, and ROAS.</p><br></li></ul><ul><li><p>Proficiency in Python, cloud platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.</p><br></li></ul><ul><li><p>Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.</p><br></li></ul><ul><li><p>A strategic and solution-oriented mindset, capable of balancing technical depth with big-picture thinking.</p><br></li></ul><ul><li><p>Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred </p><br></li></ul><ul><li><p>Experience applying LLMs to marketing use cases, content generation, conversational commerce, or agentic customer journeys including fine-tuning and retrieval-augmented generation (RAG), ideally within the Hugging Face ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred </p><br></li></ul><ul><li><p>Exposure to Rust for performance-critical AI services, such as low-latency inference, real-time decisioning, or high-throughput data pipelines is preferred. </p><br></li></ul><ul><li><p>Arabic NLP experience or familiarity with the MENA market is preferred.</p><br></li></ul><ul><li><p>Experience scaling teams and systems in a high-growth SaaS environment is preferred.</p><br></li></ul><p><strong><span><span>Craft &amp; Toolkit:</span></span></strong></p><br><ul><li><p>Machine Learning &amp; Deep Learning</p><br></li><li><p>Generative AI &amp; LLMs</p><br></li><li><p>Recommendation Systems &amp; Personalization</p><br></li><li><p>Customer Segmentation, Propensity &amp; Churn Modeling</p><br></li><li><p>Python</p><br></li><li><p>TensorFlow / PyTorch</p><br></li><li><p>Hugging Face &amp; RAG</p><br></li><li><p>AWS / GCP / OCI</p><br></li><li><p>MLOps &amp; CI/CD</p><br></li><li><p>A/B Testing &amp; Model Evaluation</p><br></li><li><p>Software Architecture &amp; System Design</p><br></li><li><p>AI Engineering Leadership &amp; Team Management</p><br></li></ul><p><strong><span><span>Character Traits:</span></span></strong></p><br><ul><li><p><span>Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.</span></p><br></li><li><p><span>Ownership and accountability – take responsibility and follow projects through to completion.</span></p><br></li><li><p><span>Communication – explain ideas clearly and listen to others across teams.</span></p><br></li><li><p><span>Collaboration – work well with others and support team goals.</span></p><br></li><li><p><span>Adaptability and learning – adjust to change and keep learning new skills or tools.</span></p><br></li><li><p><span>Mentorship and knowledge sharing – help others grow and share what you know.</span></p><br></li><li><p><span>Resilience – stay calm under pressure and handle setbacks constructively.</span></p><br></li><li><p><span>Quality and attention to detail – do work carefully and strive for improvement.</span></p><br></li><li><p><span>Advocacy and innovation – encourage best practices, efficiency, and new ideas</span></p><br></li></ul><p><strong>As a Unifone you’ll receive a range of benefits:</strong></p><br><ul><li><p><span>Competitive salary and bonus</span></p><br></li><li><p><span>Unifonic share scheme (we are all owners!)</span></p><br></li><li><p><span>30 holiday days after the first anniversary</span></p><br></li><li><p><span>Your Birthday off!</span></p><br></li><li><p><span>Spend up to 25 days per year working from anywhere in the world!</span></p><br></li><li><p><span>Paid leave for new parents</span></p><br></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced Senior Mobile Engineer with deep native Android expertise to build high-quality, scalable, and secure applications. You will play a key role in designing application architecture, implementing new features, improving performance, and mentoring engineers, while collaborating closely with product, design, backend, QA, and iOS teams. The ideal candidate has strong expertise in native Android development and modern Kotlin-based architecture, and is comfortable working in a fast-paced, product-focused environment with a strong sense of ownership. Responsibilities Design, develop, and maintain high-quality native Android applications. Build scalable and maintainable solutions using modern Android architecture. Lead technical design discussions and contribute to system architecture decisions. Collaborate with Product, Design, Backend, QA, and iOS teams. Write clean, testable, and reusable code following best engineering practices. Optimize application performance, memory usage, startup time, and battery consumption. Ensure application stability through unit testing, UI testing, and code reviews. Integrate RESTful APIs and collaborate with backend teams on API design. Mentor junior developers and promote engineering excellence. Participate in Agile development processes and continuous delivery practices. Drive technical improvements and help establish engineering standards. Programming Languages Strong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Android Development Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Modern Android Development Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Architecture Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. System Design Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. Networking REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Performance Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Concurrency Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Testing Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Development Practices Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Soft Skills Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills. Nice to Have Native iOS development experience using Swift / SwiftUI. Experience building FinTech or financial applications. Experience with offline-first applications. Local persistence technologies such as Room, SQLite, and DataStore. Experience with CI/CD pipelines. Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.). Experience with A/B testing, experimentation frameworks, and feature flags. Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage. Preferred Experience 5+ years of professional Android development experience. Experience delivering production applications at scale. Experience mentoring engineers and conducting code reviews. Experience working with cross-functional teams in Agile environments. Proven ability to own features from design through production release. What We're Looking For A successful candidate is someone who: Writes clean, maintainable, and scalable Kotlin code. Understands mobile architecture beyond implementation details. Thinks about performance, security, maintainability, and user experience from the beginning. Takes ownership of features end-to-end. Enjoys solving complex engineering challenges. Continuously learns and adopts modern Android development practices. Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences. Location &amp; Work Model This is an on-site role based in Cairo, Egypt . Our team works primarily from the office to stay closely aligned in a fast-moving product environment, with up to 13 work-from-home days per quarter (roughly one day per week). Please apply only if you are able to work on-site in Cairo on this basis.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills.</p><p>Nice to Have</p><ul><li>Native iOS development experience using Swift / SwiftUI.</li><li>Experience building FinTech or financial applications.</li><li>Experience with offline-first applications.</li><li>Local persistence technologies such as Room, SQLite, and DataStore.</li><li>Experience with CI/CD pipelines.</li><li>Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.).</li><li>Experience with A/B testing, experimentation frameworks, and feature flags.</li><li>Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage.</li></ul><p>Preferred Experience</p><ul><li>5+ years of professional Android development experience.</li><li>Experience delivering production applications at scale.</li><li>Experience mentoring engineers and conducting code reviews.</li><li>Experience working with cross-functional teams in Agile environments.</li><li>Proven ability to own features from design through production release.</li></ul><p>What We're Looking For</p><p>A successful candidate is someone who:</p><ul><li>Writes clean, maintainable, and scalable Kotlin code.</li><li>Understands mobile architecture beyond implementation details.</li><li>Thinks about performance, security, maintainability, and user experience from the beginning.</li><li>Takes ownership of features end-to-end.</li><li>Enjoys solving complex engineering challenges.</li><li>Continuously learns and adopts modern Android development practices.</li><li>Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Us We are an international, Sharia’a-compliant company with more than 35 years of presence in the market.<br> Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange.<br> We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.<br> Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.<br> Job Description We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams.<br> In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1–3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10–30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.<br> This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities.<br> You may operate as the sole BA on smaller projects, owning the full BA scope end to end Roles &amp; Responsibilities • Requirements Elicitation, Analysis and Documentation: o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.<br> o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.<br> o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.<br> o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.<br>). • Solution Design, Estimation C Delivery Support: o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.<br> o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.<br> o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).<br> o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.<br> o Attend and/or lead demos and UAT sessions with the client.<br> • Stakeholder C Communication Management: o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.<br> o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.<br> o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.<br> • Quality, Risk, Change C Dependency Management: o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.<br> o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.<br> o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.<br> • Vendor C Cross-Team Coordination: o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.<br> o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.<br> • AI Leverage, Mentorship C Continuous Improvement: o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.<br>) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).<br> o Mentor junior analysts and support the application of BA standards and best practices within the team.<br> o Contribute practically to process improvements, frameworks, and knowledge sharing.<br> • Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).<br> Requirements Qualification and Education Requirements: • Bachelor’s degree in Information Systems/Technology, Computer Science, or a closely related field (or equivalent combination of education + relevant professional experience) is a strong plus.<br> • Certifications (CBAP, PMI-PBA, Agile, etc.<br>) are a plus.<br> Minimum Experience/Skills Required: • Minimum: 5-7 years of relevant business analysis experience, with at least 2 years at a Senior Business Analyst level on software development projects.<br> • Proven hands-on experience delivering across the full BA lifecycle in hybrid, Agile (Scrum), and Waterfall environments.<br> • Strong knowledge of BA deliverables: BRD, SRS, user stories + acceptance criteria, BPMN process flows, gap analysis, data dictionaries, integration mapping, wireframes (in collaboration with UI/UX).<br> • Solid understanding of SDLC, requirements management, process modeling (BPMN), and stakeholder management in complex environments.<br> • Excellent facilitation, workshop, and presentation skills.<br> • Experience with common BA and collaboration tools: Visio, Figma, Jira or Azure DevOps, MS Excel and MS Word.<br> • Bilingual - full professional proficiency in Standard Arabic and English (both written documentation and verbal communication), with comfort working with multinational teams (sometimes with heavy accents) in both languages.<br> • Proven ability to collaborate effectively within large multi-disciplinary delivery teams (10–30+ members), including vendor-mixed teams.<br> • Governmental / public sector project experience is a strong plus.<br> • Knowledge of data modeling and data migration techniques is a strong plus.<br> • Familiarity with ERP, CRM, or other enterprise software solutions is a strong plus.<br> Key Skills &amp; Competencies: • Highly organized, structured, and methodical in approach, with exceptional prioritization, delegation, and planning skills.<br> • Strong critical thinking and resourceful problem-solving abilities; able to think outside the box and develop innovative solutions to complex situations.<br> • Friendly, collaborative team player who maintains a professional demeanor while working effectively in dynamic, multi-disciplinary environments.<br> • Strong ownership mindset and high self-discipline.<br> • Continuous improvement mindset and commitment to knowledge sharing and team development.<br> • Strong attention to detail combined with the ability to maintain high-level context and relevance without losing awareness of the actual objective, urgency, and priorities.<br> • Demonstrated ability to navigate complex stakeholder environments, manage • competing priorities in a matrix structure, and build consensus diplomatically across internal teams and external clients.<br> Role: Senior Business Analyst Start date: ASAP Resource Location: Offshore Hours per week: 40</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TITLE: </strong>Psychologist <br> <strong>TEAM/PROGRAMME: Program operation</strong>&nbsp; <strong>LOCATION: Cairo</strong> <br> <strong>GRADE</strong>: 5 <p><i>POST TYPE: National</i></p><br> <p><i>CONTRACT TYPE: Fixed term</i></p><br> <p><i>CONTRACT LENGTH: 31/12/2026</i></p><br> <br> <p><strong>CHILD SAFEGUARDING: (select only one)</strong></p><br> <p>Level 3: the post holder will have contact with children and/or young people <i><u>either</u></i> frequently (e.g.</p><br> <p>once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p><strong>ROLE PURPOSE:</strong></p><br> <p>The key purpose of this post is to provide psychosocial support services in compliance with the relevant SCI guidelines at the country office level in support to Egypt Response program. Under the supervision of Response Team Lead, MHPSS officer and the Mental Health Psycho Social Support (MHPSS) Technical Advisor (TA), the psychologist will be responsible for providing individual/group sessions for UASC and child at risk and youth from 13: 18 Years need psychosocial support identified through the project activities and referrals. S/he will be responsible to conduct the needed assessments and customize the session topics based on the identified needs of the target group. S/he will also be responsible for organizing group support and awareness sessions to UASC children and children at risk and their families, and refer those with acute psychological needs to specialized services.</p><br> <br> <p><strong>SCOPE OF ROLE:</strong></p><br> <p><strong>Reports to: </strong>MHPSS Officer</p><br> <p><strong>Dotted Line: </strong>Mental Health and Psychosocial Support Technical Advisor (MHPSS TA).</p><br> <p><strong>Staff directly reporting to this post: </strong>none</p><br> <br> <p><strong>KEY AREAS OF ACCOUNTABILITY:</strong></p><br> <p><strong>Project implementation:</strong></p><br> <p><strong>Psychological Support Services:</strong></p><br> <p><strong>In close collaboration with the MHPSS TA, and MHPSS officer the psychologist will:</strong></p><br> <p>• Contribute to the design/update of intake forms, session plans, and follow-up forms for children and their families.</p><br> <p>• Collaborate with the MEAL team to administer the psychometric assessments upon need and deliver reports accordingly.</p><br> <p>• Develop psychological intervention plans for identified cases and follow up on them regularly.</p><br> <p>• Conduct one to one and group counselling sessions with children and families referred from the project other activities and from other projects by coordination with Case management.</p><br> <p>• Identify, assess, refer severe cases to appropriate psychological/psychiatric service providers.</p><br> <p>• Prepare and submit individual case reports for all cases on their caseload and document case progress.</p><br> <p>• Attend one to one and group supervision meetings (face to face and online) with the MHPSS TA or delegated to MHPSS officer to discuss the above-mentioned documents and for seeking support.</p><br> <p>• Ensure that all psychological interventions offered are informed by current scientific evidence.</p><br> <p>• Adhere to the highest standards of practice.</p><br> <p>• Work closely with the project officer and project manager to develop and implement the project work plan and activities.</p><br> <br> <p><strong>Other Project Activities:</strong></p><br> <p>• Assist the PSS project team in material development, training deliveries on topics regarding needs identified.</p><br> <p>• Collaborate with the MEAL team to administer remote follow up (By phone or online) and surveys to verify the quality of MHPSS activities.</p><br> <p>• Ensure accurate monitoring &amp; evaluation and indicator tracking plans for the MHPSS component with support of Monitoring, Evaluation, Accountability and Learning (MEAL) team.</p><br> <p>• Work closely with the MEAL officer and assistant to ensure appropriate accountability and feedback mechanisms are established within the project.</p><br> <p>• Ensure that the activities are implemented in a full respect to the child safeguarding polices of SC.</p><br> <p>• Support in the administrative and logistics work related to MHPSS operations within the project.</p><br> <p><strong>Reporting and Documentation</strong></p><br> <p>• Draft concise, useful and analytical reports, case studies, and other documents as needed on a monthly and quarterly basis and as requested by SC, donors and other stakeholders.</p><br> <p>• Regular reporting to project Officer with projects updates.</p><br> <p>• Organize and maintain project filling system.</p><br> <p><strong>In case of Emergency:</strong></p><br> <p>• Promote children's rights, contributing to their well-being and protection in times of emergencies, guided by humanitarian principles and code of conduct.</p><br> <p>• During emergencies, he/she should act in a way that facilitates SCI’s response to emergencies, giving priority to all assigned.&nbsp;</p><br> <p>• Be prepared to support SCI interventions in response to emergencies and show needed flexibility</p><br> <p><strong>General:</strong></p><br> <p>• Demonstrate leadership in relation to Save the Children policies and practice with respect to safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br> <p>• Comply with Save the Children policies and practice with respect to safeguarding policy, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br> <br> <p><strong>BEHAVIOURS (Values in Practice</strong>) <strong>Accountability:</strong></p><br> <p>• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</p><br> <p>• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</p><br> <p><strong>Ambition:</strong></p><br> <p>• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same</p><br> <p>• widely shares their personal vision for Save the Children, engages and motivates others</p><br> <p>• future orientated, thinks strategically and on a global scale.</p><br> <p><strong>Collaboration:</strong></p><br> <p>• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters</p><br> <p>• values diversity, sees it as a source of competitive strength</p><br> <p>• approachable, good listener, easy to talk to.</p><br> <p>&nbsp;<strong>Creativity:</strong></p><br> <p>• develops and encourages new and innovative solutions •</p><br> <p>• willing to take disciplined risks.</p><br> <p>&nbsp;<strong>Integrity:</strong></p><br> <p>• honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p><strong>QUALIFICATIONS</strong></p><br> <p>• A university degree in psychology.</p><br> <p>• 2-3 years of experience in family and/or child counselling, experience in working with migrants and refugees is an asset.</p><br> <br> <p><strong>EXPERIENCE AND SKILLS</strong></p><br> <p>• Highly developed interpersonal and communication skills including team-leading and influencing.</p><br> <p>• Extensive experience in delivering trainings.</p><br> <p>• Experience in providing MHPSS services to children, adolescents and youth is an asset.</p><br> <p>• Excellent written and oral communication skills in Arabic and English are required.</p><br> <p>• Comfortable with high levels of ambiguity and able to take decisions independently in a fluid context.</p><br> <p>• Experience with refugee/marginalized communities is desired.</p><br> <p>• Commitment to Save the Children values and Child Safeguarding.</p><br> <br> <p><strong>Additional job responsibilities</strong></p><br> <p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience. In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</p><br> <br> <p><strong>Equal Opportunities</strong></p><br> <p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br> <br> <p><strong>Child Safeguarding:</strong></p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p><strong>Safeguarding our Staff:</strong></p><br> <p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p><strong>Health and Safety</strong></p><br> <p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> <strong>JD written by: AA</strong> <strong>Date:</strong> <br> <strong>JD agreed by:</strong> <strong>Date:</strong> <br> <strong>Updated By:</strong> <strong>Date:</strong> <br> <strong>Evaluated:</strong> <strong>Date:</strong> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Role Purpose </span></strong></span></p><br><br><p><span><span>To lead WPB operational contact centre teams for conversational banking in all elements which will </span><span>establish a robust operational, financial and risk management infrastructure enable low-cost, high-quality service for HSBC customers that deliver to the customer’s and business expectations.&nbsp; </span></span></p><br><br><p><span>The job holder will recruit, develop and lead a management team (for the site and a HSBC segment(s) at various levels in setting the culture / creating the environment in which to achieve maximum operational efficiency, effectiveness and quality through the implementation of excellent production, revenue and quality management techniques.</span></p><br><br><p><span>The Job holder is accountable for the key performance indicators (service, sales and operational targets) of the entire centre, managing change and transformation initiatives in alignment with group strategies and managing the annual operating plan for the contact centre.&nbsp; </span></p><br><br><p><span><span>Where applicable, understands and ensure contact</span><span> centre</span><span> teams adhere to local regulatory requirements.</span></span></p><br><br><br><p><span><strong><span>Impact on Business </span></strong></span></p><br><br><ul><li><span>Interpret channel strategy at a site/ segment level and drive the delivery of a high-quality, high-volume processing / customer contact centre, focusing upon process improvement</span></li><li><span>Ensure that operations meet all performance targets including standards in quality and outstanding service</span></li><li><span>Manage operational contingency requirements on an ongoing basis by keeping the contingency requirements continually updated in terms of strategic changes </span></li><li><span>Analyses and interprets complex data and makes high quality and timely decisions within a business context </span></li><li><span>Applies entrepreneurial and business thinking to deliver revenue growth, control costs, and manage risks.</span></li><li><span>Proactively plan for success of the contact centre by understanding group and CoE directives and working in a matrixed organization to delivery operational objectives</span></li><li><span>Drive customer adoption of automated/ internet channels to reduce cost</span></li><li><span>Continual review and achievement of AOP actuals vs budget across a variety of cost lines with feedback to service management where applicable</span></li></ul><span><strong><span>Typical Targets and Measures</span></strong></span><ul><li><span>By monitoring and analyzing MI, leading the direction of the recruitment, retention and development of staff</span></li><li><span>Delivering the sales and service plan for the site</span></li><li><span>Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a fully documented business case</span></li><li><span>Lead the management of ensuring adherence to the operational resource plans in place, and the management of budgets</span></li><li><span>Active engagement in group and CoE/utility forums. </span></li><li><span>Sets the local strategy in alignment to global objectives and programs </span></li><li><span>Support the design and lead the implementation of business and local change activity</span></li><li><span>IVR, PIB, BIB increases</span></li><li><span>Accurate AOP tracking and feedback to service management </span></li></ul><br><p><span><strong><span>Customers / Stakeholders </span></strong></span></p><br><br><ul><li><span>Lead a contact centre site that delivers outstanding customer service and sales propositions.&nbsp; Wins new and lasting customer relationships</span></li><li><span>Developing actionable plans that are aligned with HSBC’s business strategies works with the functional and global utilities to drive change to differentiate HSBC and its brand from competitors.&nbsp; </span></li><li><span>Creates a vision for the contact centres which ensures future growth and sustainability in alignment with group objectives</span></li><li><span><span>Is the voice of the Contact</span><span> Centres</span><span> at key country/ region committee meetings</span></span></li><li><span>Initiates and rewards activities focused on delivering outstanding customer service and/ or improving customer advocacy</span></li><li><span>All team members have objectives aligned to outstanding customer service and strive to achieve exceptional customer loyalty and satisfaction</span></li><li><span>Responding to developments in the recruitment market, active positioning and differentiating HBSC, its products, services, and brand from competitors.</span></li><li><span>Actively promotes participation in community (Corporate Social Responsibility) activities and raises awareness of HSBC’s global community initiatives</span></li><li><span>Meets with third party providers (where appropriate)</span></li><li><span>Customer Satisfaction survey targets achieved on site/ segment level</span></li></ul><br><p><span><strong><span>Leadership &amp; Teamwork </span></strong></span></p><br><br><ul><li><span>Leads, coaches, inspires and develops others to deliver business performance.&nbsp; </span></li><li><span>Role models HSBC’s values and instills trust in others</span></li><li><span>Creates a motivated, highly skilled team to enable operations to meet business objectives</span></li><li><span>Development of succession plan for all roles, ensuring continuity of service and operational excellence</span></li><li><span>Provision of ongoing feedback to senior managers on the performance and progress review for managers</span></li><li><span>Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC</span></li><li><span>Create site specific OGSM including action plans re GPS/ engagement focus areas</span></li><li><span>Undertake grievance and disciplinary appeal hearings as appropriate</span></li><li><span>Build and maintain good working relationships with Group business and operational units </span></li><li><span>Ensure that training plans are developed and implemented</span></li><li><span>By managing, setting objectives, developing and motivating the management team and ensuring people management techniques are effectively employed for all staff.</span></li><li><span>Ensures Performance Management is consistently implemented, including Personal Development Plan’s (PDP) and recognition initiatives </span></li></ul><br><p><span><strong><span>Operational Effectiveness &amp; Control&nbsp; </span></strong></span></p><br><br><ul><li><span>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres </span></li><li><span>Coordinates findings and resolutions of HSBC internal control audits</span></li><li><span>Coordinates awareness programs and completion of all elements of Operational Risk associated with the role in compliance with SOX for contact centres</span></li><li><span>Conducts audit the auditor duties within the contact centre as required</span></li><li><span>Understand and ensure contact centre teams adhere to local regulatory requirements.</span></li><li><span>Leads the implementation of the Group compliance policy locally with the relevant Compliance Officer</span></li><li><span>Ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators</span></li><li><span>Timely implementation of internal and external audit points together with any issues raised by external regulators</span></li><li><span>Completion of technical training that enhances system knowledge and proficiency</span></li><li><span>Compliance metrics</span></li><li><span>Timely completion of mandatory compliance, risk and regulatory learning modules</span></li><li><span>Completion of internal audit file checks and competency checks within established timelines</span></li><li><span>Ensure timely completion of local audit checks (i.e. MCF) and defined coaching scheme reviews</span></li><li><span>Balancing the needs of all stakeholders fairly and equitably.</span></li><li><span>The nature of the role requires adherence to highly effective resource management techniques to ensure optimal operational efficiency across a wide variety of processes. </span></li><li><span>Staff retention will be a significant challenge due to the increasingly competitive nature of the Contact Centre related services market and the flat management structures.&nbsp; It is essential that the management team can lead and motivate staff with widely differing aspirations working in a high-pressure, productivity-based environment where deadlines are critical.&nbsp; Job satisfaction through rotation is a key requirement to aid retention therefore effective training and resource management are essential. Effective people management skills are essential to run this operation.</span></li><li><span>Effective operational risk management and contingency planning will be crucial in developing a climate of trust and confidence</span></li></ul><br><p><span><strong><span>Management of Risk </span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.&nbsp; </span></p><br><br><br><p><span>To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.&nbsp; The term compliance embraces all relevant laws, rules and codes with which the business must apply.</span></p><br><br><br><p><span>To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructuring, and the impact of new technology.</span></p><br><br><br><p><span><strong><span>Knowledge &amp; Experience / Qualifications</span></strong></span></p><br><br><br><ul><li><span>Bachelor’s degree in business or related field desired</span></li><li><span>At least 10 years of relevant Management experience in financial services and/or contact centre operations is desirable</span></li><li><span>Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering</span></li><li><span>Operational Risk Management experience </span></li><li><span>Relationship Management, Operational Risk Management, Analytics, Performance Management, Service Excellence Customer Experience Focus and people focus.</span></li><li><span>A passion for delivering the overall operational balanced scorecard through engaged, empowered and well-trained colleagues</span></li><li><span>Excellent interpersonal, oral and written communication skills required.&nbsp; </span></li><li><span>Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills. </span></li><li><span>A high level of EQ coupled with the ability to set clear stretching goals for others and aspire them to achieve</span></li><li><span>Thorough understanding of the call center concept and its importance in maintaining and expanding account relationships.</span></li><li><span>Problem solving and Decision making skills – PSDM with the ability to repond quickly and comminicate effective remedial plans if necessary.</span></li><li><span>Experience of coaching, mentoring, developing others and motivation skills</span></li></ul><ul><li><span>Computer literacy (word processing, spreadsheets and database applications)</span></li><li><span>Must be well organized, demonstrate initiative, and able to manage multiple projects.</span></li><li><span>Ability to adapt in a dynamic and fast-paced environment</span></li><li><span>Maintain document control and data integrity</span></li><li><span>Operational thinker with the ability to link local initiatives to global objectives and to work within a matrixed organization</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p><strong>Client Overview:</strong> Our client is seeking an experienced and strategic Sales Manager to lead and grow our team of Account Executives (AEs). This role is responsible for overseeing day-to-day inbound sales operations, training and mentoring the AE team, implementing new sales campaigns/strategies, auditing sales calls, and ensuring accurate CRM management.</p><br><p>The Sales Manager is fully accountable for the sales team hitting its revenue goals, conversion targets, activity standards, and overall sales performance. This person owns the number, identifies what is blocking performance, and is responsible for fixing the people, process, training, systems, or execution gaps required to hit the target.</p><br><p>The Sales Manager acts as both a leader and a hands-on contributor when needed, stepping into calls for strategic opportunities and large accounts when necessary.</p><br><p><strong>Location:</strong> Fully Remote (Work from Home), 9 AM – 5 PM EST</p><br><strong>Key Responsibilities</strong><p><strong>Team Leadership &amp; Development</strong></p><br><ul><li><p>Own AE performance management, including scorecards, call coaching, reviews, and development plans.</p><br></li><li><p>Set clear individual goals for each AE and hold the team accountable to revenue, conversion, pipeline, activity, and CRM standards.</p><br></li><li><p>Train, mentor, and grow the AE team to ensure consistent skill development and high performance.</p><br></li><li><p>Identify individual AE underperformance early and create clear coaching or performance plans to improve results.</p><br></li><li><p>Turn top-performing AE behaviors into repeatable team-wide best practices.</p><br></li><li><p>Approve PTO requests and manage scheduling for inbound sales personnel.</p><br></li><li><p>Monitor and manage AE calendars to ensure proper coverage, optimal scheduling, and time management.</p><br></li><li><p>Conduct retroactive post-mortem reviews/trainings of sales calls for continuous improvement.</p><br></li></ul><p><strong>Revenue Ownership &amp; Goal Achievement</strong></p><br><ul><li><p>Own the inbound sales revenue target and ensure the team consistently meets or exceeds monthly and quarterly goals.</p><br></li><li><p>Take full responsibility for diagnosing why the team is ahead, behind, or on track against goal.</p><br></li><li><p>Build and manage the sales operating rhythm required to hit target, including daily performance reviews, weekly pipeline reviews, call audits, coaching sessions, and conversion analysis.</p><br></li><li><p>Track team and individual performance against core KPIs including close rate, average deal size, gross margin, follow-up completion, pipeline value, and revenue closed.</p><br></li><li><p>Create action plans when the team is pacing behind goal and proactively communicate risks, blockers, and solutions to leadership.</p><br></li><li><p>Ensure every AE understands their target, current performance, performance gaps, and exact next steps to improve.</p><br></li></ul><p><strong>Campaign &amp; Strategy Execution</strong></p><br><ul><li><p>Collaborate with marketing and outbound teams to implement new promotions, campaigns, and product rollouts.</p><br></li><li><p>Own the sales team’s execution of new campaigns and ensure AEs are trained, prepared, and held accountable for proper follow-up and conversion.</p><br></li><li><p>Provide strategic input on promotions, lead qualification processes, and new campaign initiatives.</p><br></li><li><p>Analyze campaign performance from a sales perspective, including lead quality, conversion rate, objections, close rate, and revenue generated.</p><br></li></ul><p><strong>Sales Operations &amp; Performance Oversight</strong></p><br><ul><li><p>Audit daily sales calls/transcripts, and CRM entries to ensure quality and accuracy.</p><br></li><li><p>Monitor AE pipeline management, ensuring consistent and accurate reporting in CRM systems.</p><br></li><li><p>Identify bottlenecks and areas for improvement in inbound processes, workflows, and sales techniques.</p><br></li><li><p>Run weekly pipeline reviews to ensure deals are moving properly, next steps are clear, and no qualified opportunities are being missed.</p><br></li><li><p>Own sales forecasting and provide leadership with clear visibility into expected revenue, pipeline health, risks, and performance trends.</p><br></li><li><p>Ensure HubSpot reflects accurate real-time data across deal stages, lead sources, close probability, notes, next steps, and revenue reporting.</p><br></li><li><p>Review lost deals, stalled opportunities, and low-converting lead sources to identify patterns and fix root causes.</p><br></li></ul><strong>AI, Automation &amp; Sales Enablement</strong><ul><li><p>Use AI and automation to improve sales performance, AE productivity, call quality, follow-up execution, and reporting.</p><br></li><li><p>Identify repetitive sales workflows that can be automated or improved through HubSpot workflows, AI tools, dashboards, call review systems, or enablement resources.</p><br></li><li><p>Build and maintain sales enablement assets including call scripts, objection-handling guides, discovery frameworks, follow-up templates, sales playbooks, and qualification guides.</p><br></li><li><p>Continuously improve the tools (AE scorecard), systems, and resources that help AEs close more deals and operate more consistently.</p><br></li></ul><p><strong>Sales SOPs &amp; Process Optimization</strong></p><br><ul><li><p>Build, document, and maintain comprehensive Sales SOPs for AE inbound processes.</p><br></li><li><p>Continuously iterate and improve SOPs based on team performance, feedback, and new initiatives.</p><br></li><li><p>Roll out new initiatives, such as outbound outreach campaigns and follow-up sequences to nurture old pipelines, revive leads, and/or optimize conversion rates.</p><br></li><li><p>Continuously test and improve scripts, qualification criteria, sales sequences, objection handling, offers, and closing strategies to increase conversion rates.</p><br></li><li><p>Ensure alignment with leadership and adoption of new processes across the team with clear guidance and training.</p><br></li></ul><strong>Hiring, Interviewing &amp; Team Scaling</strong><ul><li><p>Interview, assess, and evaluate AE candidates through structured interviews, role plays, mock calls, and sales scenario exercises.</p><br></li><li><p>Partner with leadership or recruiting to identify when the team needs additional headcount, replacement hires, or role changes based on quota coverage and performance needs.</p><br></li><li><p>Build onboarding and ramp plans for new AEs to ensure they become productive quickly and understand the sales process, tools, scripts, expectations, and performance standards.</p><br></li></ul><p><strong>Escalation Management</strong></p><br><ul><li><p>Serve as the primary point of contact for escalations from the delivery or operations teams.</p><br></li><li><p>Collaborate cross-functionally to implement preventive measures and process improvements.</p><br></li><li><p>Identify recurring escalation patterns and work with leadership, delivery, and operations to fix root causes before they impact future sales or client expectations.</p><br></li><li><p>Ensure escalated issues are documented, communicated, and resolved efficiently.</p><br></li><li><p>Ensure AEs are properly setting expectations during the sales process to prevent avoidable delivery or client success issues after close.</p><br></li></ul><p><strong>Collaboration &amp; Cross-Functional Alignment</strong></p><br><ul><li><p>Partner with outbound sales teams to ensure lead handoffs and campaigns are aligned.</p><br></li><li><p>Coordinate with leadership to identify strategic opportunities requiring AE or executive-level involvement.</p><br></li><li><p>Communicate sales insights, objections, lead quality issues, and conversion trends to the relevant teams so the business can improve messaging, targeting, offers, and fulfillment.</p><br></li><li><p>Step into calls when needed for larger accounts, high-value opportunities, or strategic deals.</p><br></li></ul><strong>Qualifications</strong><ul><li><p>5+ years of experience in inbound sales with at least 2 years in a leadership or management role.</p><br></li><li><p>Proven track record managing a team of Account Executives.</p><br></li><li><p>Proven track record owning and hitting team revenue targets.</p><br></li><li><p>Strong expertise in HubSpot management and pipeline oversight</p><br></li><li><p>Strong understanding of sales KPIs, forecasting, pipeline management, conversion analysis, and performance accountability.</p><br></li><li><p>Excellent coaching, training, and mentoring skills.</p><br></li><li><p>Exceptional communication skills, both written and verbal.</p><br></li><li><p>Data-driven and detail-oriented with ability to audit and analyze sales performance.</p><br></li><li><p>Comfortable taking sales calls for high-value or strategic opportunities.</p><br></li><li><p>Experience using AI tools, automation, or sales enablement systems to improve team performance is strongly preferred.</p><br></li><li><p>Technical fluency — comfortable in conversations with engineering/technical buyers (CTOs, VPs of Engineering); able to evaluate technical role requisitions and speak credibly about our AI-powered tools and products.</p><br></li></ul><strong>What Success Looks Like</strong><ul><li><p>AE team consistently meets or exceeds inbound lead conversion and revenue targets.</p><br></li><li><p>The Sales Manager takes ownership of whether the team hits or misses goal and proactively drives the actions needed to close performance gaps.</p><br></li><li><p>Leadership has clear weekly visibility into forecast, pipeline health, rep performance, risks, and the exact plan to hit target.</p><br></li><li><p>Sales calls improve over time through consistent auditing, coaching, feedback loops, and post-call reviews.</p><br></li><li><p>AEs are consistently coached, measured, and held accountable to individual goals and team standards.</p><br></li><li><p>AI, automation, and sales enablement resources are actively used to improve call quality, CRM accuracy, follow-up execution, reporting, and conversion rates.</p><br></li><li><p>New AEs are hired, onboarded, and ramped through a clear process that improves speed to productivity.</p><br></li><li><p>Accurate, real-time CRM reporting with minimal errors across the inbound team.</p><br></li><li><p>Smooth rollout of new campaigns with full adoption and understanding across the AE team.</p><br></li><li><p>Strong collaboration with outbound teams resulting in seamless lead handoffs and coordinated strategies.</p><br></li><li><p>Timely and strategic intervention in high-value calls leads to successful closures and client satisfaction.</p><br></li></ul><strong>Opportunity</strong><p>This role offers the chance to lead and scale a high-performing Account Executive team within a growth-focused company. You will have direct influence over sales strategy, team development, and revenue outcomes while maintaining hands-on involvement in high-impact sales opportunities.</p><br><p>This is a high-accountability leadership role for someone who wants full ownership of the sales number and the authority to improve the team, systems, tools, and processes required to hit it.</p><br><p>High performers will have the opportunity to shape broader commercial strategy and grow into executive leadership roles.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<p><h4>Deloitte Innovation Hub | Decision Intelligence Solution Architect, Cairo, Egypt</h4> <p>Connect to your career at Deloitte. Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative and priority established by Deloitte North & South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’.</p> <p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <p>Connect to your opportunity. The past couple of years have proven that supply chains of today are subject to exponentially increasing volatility, uncertainty, complexity, and ambiguity (VUCA), resulting in a few major and many minor disruptions all around the globe. On the flip side, technological advancements in the area of big data, artificial intelligence (including machine learning), cloud, and more have shown potential to significantly increase the capabilities of a company to weather these storms, especially in the space of supply chain and network operations.</p> <p>Here at Deloitte, we bring these two exponential trends together within our Supply Chain Analytics & Intelligence Practice, to equip our clients with the right tools to obtain agile, effective, and efficient supply chains. We design and implement Cognitive Command Centres, enabled by end-to-end visibility (through data integration, dashboarding, and alerting) on the one hand, and decision intelligence (through machine learning and process automation) on the other. On our journey to the self-driving digital supply network, we are closely collaborating with Aera Technology, a leading innovator in the area of cognitive operating systems.</p> <p>Within this context, we are looking for Solution Architects and Skill Builders who have profound experience in the field of supply chain operations, while having a strong data and analytical mindset, keen on becoming an expert in the domain of Cognitive Command Centres enabled by Decision Intelligence.</p> <h4>As a Solution Architect you:</h4> <ul> <li>Are triggered by the dream of a self-driving supply chain, where different types of day-to-day to strategic decisions are augmented and partially automated through various types of analytics and AI capabilities.</li> <li>Thrive on the intersection between functional requirements and technical enablement with the objective of identifying, designing, implementing, and operating digital products in the form of decision intelligence use cases.</li> <li>Commit to leveraging your supply chain functional knowledge to translate key client challenges into value-oriented solution designs enabled through decision intelligence.</li> <li>Commit to leveraging your technical (analytics and AI) knowledge to translate functional solution requirements into effective, sustainable, and scalable architectures that serve as the backbone of the solution.</li> <li>Are determined to develop a deep understanding of Decision Intelligence solutions (e.g., Aera Technology), and want to keep a focus on Decision Intelligence implementation projects to grow our practice.</li> <li>Will lead the implementation of Decision Intelligence solutions across different project phases (Strategic Roadmap, Solution Design, Implementation, Operation), thereby performing hands-on implementation management activities as part of a bigger implementation team.</li> </ul> <h4>Typical activities include:</h4> <ul> <li>Developing decision intelligence roadmaps, where you envision and optimize the client’s journey from their burning platform today to a state of end-to-end supply chain orchestration, agility, and resilience enabled through decision intelligence.</li> <li>Leading the way in the solution design of decision intelligence ‘skills’ through creative thinking and translating business needs into functional, UI/UX, and technical detailed requirements, and onwards into a working solution.</li> <li>Leading the way in the solution implementation of decision intelligence ‘skills’ using well-structured project accelerators such as user journeys, sprint plans, solution backlogs, and more.</li> <li>Coordinating small teams (e.g., 3 to 5 people) of expert roles (e.g., Skill Builders, UI builders, and Decision Intelligence Functional Experts) located in different geographies.</li> <li>Applying data analytics best practices across the different project phases and activities with a strong focus on simplicity, scalability, efficiency, and transparency.</li> <li>Coaching other team members along their learning journey to help scale our practice and truly drive an impact that matters.</li> </ul> <h4>Connect to your skills and professional experience.</h4> <p>You need:</p> <ul> <li>Preferably a master's degree with a specialization in supply chain management, operations research, computer sciences, optimization techniques, production management, logistics, or equivalent.</li> <li>7 to 12 years of professional experience in a supply chain meets data and analytics context, combining both functional and technical skills.</li> <li>Any prior exposure to decision intelligence is an asset, either as an end-user, an implementation consultant, or product specialist. If not, you have been exposed to solutions such as Aera Technology, Anaplan, c3.ai, Snowflake, Alteryx, and others.</li> </ul> <h4>Preferred skills:</h4> <ul> <li>Very strong data management skills: well-versed in ETL and relational databases; proficiency in SQL and DBA; Java experience is a plus.</li> <li>Proven data visualization experience: UX design, dashboard design, process modelling, business rule modelling.</li> <li>Theoretical or operational experience in supply chain, control towers, and decision intelligence (including data science) is a key asset (commonly referred to as S&OE).</li> <li>Team player with intellectual curiosity and drive to continuously learn. Proven track record of leading small teams of 3 to 5 people.</li> <li>Strong communication skills and fluency in English. Good knowledge of an additional language is an advantage.</li> </ul> <h4>Required software skills:</h4> <ul> <li>MS Office (Excel, PowerPoint, Word, Visio, Outlook)</li> <li>Relational database management - SQL</li> <li>Python is a plus</li> <li>Java is a plus</li> </ul> <h4>Connect to your service line – Technology & Transformation.</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Connect to your industry.</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, T&T</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective, and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.</p> <p>You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación&nbsp;(Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p><b>Airbus Commercial Aircraft </b>is looking for a Flight Hours Services Repair Manager (Contract) to join our Customer Service Repair department based in <b>Miami, FL.</b></p><br><br><br><p>You will be the main point of contact for the operations desk to manage Flight Hours Services (FHS) customers' critical situations, involving Repair Suppliers. Repair manager shall ensure Suppliers are delivering in time, cost and quality. Address non performance, visit Supplier, develop good relationships and challenge Supplier’s organization when not delivering. Steer activity ramp-up and coordinate with other Airbus entities.</p><br><br><br><p><b>Meet the team:</b></p><br><br><br><p>The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship.&nbsp;</p><br><br><br><p><b>Your working environment:</b></p><br><br><br><p>The Airbus Training Center (ATC) in Miami provides flight and maintenance crew training for Airbus airline customers – primarily for those based in the Americas. The custom-designed, 110,000-square-foot complex trains more than 2,000 cadets each year in a range of (six) full-flight simulators, innovative computer-based training classrooms, and cabin door and slide trainers – all simulating the A320, A330, A340 and A350 XWB families of aircraft. In Miami you’ll also find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region’s commercial aircraft, helicopters and space &amp; defense divisions.</p><br><br><br><p>At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.</p><br><br><br><p><b>Your challenges:</b></p><br><br><p><b>Primary Responsibilities:&nbsp;</b></p><br><br><p><b>COST: 25%</b></p><br><br><ul><li><p>Challenges &amp; validates commercial quotations in line with procurement guidelines (flat rate, PBH, Time &amp; material).&nbsp;</p><br><br></li><li><p>Contributes to achieving global FHS Repair cost target</p><br><br></li></ul><br><p><b>LEAD TIME: 25%</b></p><br><br><ul><li><p>The Repair manager shall ensure the Supplier is delivering / repairing parts in due time according to its contractual obligations.&nbsp;</p><br><br></li><li><p>Identify issues root causes and initiate and follow up of corrective actions, including at supplier’s facilities.&nbsp;</p><br><br></li></ul><br><p><b>QUALITY: 25%</b></p><br><br><ul><li><p>The Repair manager shall organize operational regular meetings with repair shops to address open issues, repair status and data reconciliation.&nbsp;</p><br><br></li><li><p>Ensure the Supplier is respecting technical standards (SB, upgrades, …), work scope (minor, major repair, …) and certification (EASA, FAA, CAAS, …).&nbsp;</p><br><br></li></ul><br><p><b><span>CONTINUOUS IMPROVEMENT: 15%</span></b></p><br><br><ul><li><p><span>The Repair Manager contributes to the continuous improvement and problem solving within Repair Operations</span></p><br><br></li><li><p><span>Works closely with the method and tool team and guarantee the quality of the data in the system</span></p><br><br></li><li><p><span>Provides precise information on the parts status and statistics of operational events to stakeholders</span></p><br><br></li><li><p><span>Monitors and mentors the subcontractors supporting our daily administrative tasks</span></p><br><br></li></ul><br><p><b>Additional Responsibilities: Other duties as assigned: 10% </b></p><br><br><br><p><b>Your boarding pass:</b></p><br><br><ul><li><p>BS degree Engineering, Purchasing, Supply Chain or Aerospace or equivalent, required&nbsp;</p><br><br></li><li><p>Masters degree, preferred</p><br><br></li><li><p>6+ years of experience in the aviation or supply chain industry</p><br><br></li><li><p>Experience in Supply chain and Supplier operational management</p><br><br></li><li><p>5% in the frame of the activity, the repair manager can travel to visit Suppliers (3 to 5 time a year)</p><br><br></li><li><p>Supply Chain domain, negotiation, good relationship, results oriented</p><br><br></li><li><p>Ability to work with short deadlines and in a fast changing environment&nbsp;</p><br><br></li><li><p>Team spirit, leadership, good communication skills&nbsp;</p><br><br></li><li><p>Technical background to challenge quotations - use the CMM (Component Maintenance Manual)&nbsp;</p><br><br></li><li><p>Negotiation skills</p><br><br></li><li><p>Maintenance Part 145 knowledge, preferred</p><br><br></li><li><p>English Spoken, Written, Influencing; required</p><br><br></li><li><p>French or Spanish Spoken Written, Influencing will be a plus&nbsp;</p><br><br></li><li><p>Experience with Google environment (Gmail, Gslide, Gsheet)</p><br><br></li><li><p>SAP experience&nbsp;</p><br><br></li></ul><br><p>Physical Requirements:&nbsp;</p><br><br><ul><li><p><span>Onsite 100%. May vary in case of change of local policy or upon management decision</span></p><br><br></li><li><p><span>Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.&nbsp;</span></p><br><br></li><li><p><span>Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms</span></p><br><br></li><li><p><span>Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.&nbsp;</span></p><br><br></li><li><p><span>Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.&nbsp;</span></p><br><br></li><li><p><span>Carrying: monthly able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</span></p><br><br></li><li><p><span>Lifting: monthly able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</span></p><br><br></li><li><p><span>Pushing / Pulling: weekly able to push and pull small office furniture and some equipment and tools.&nbsp;</span></p><br><br></li><li><p><span>Sitting: Daily able to sit for long periods of time in meetings, working on computer.</span></p><br><br></li><li><p><span>Squatting / Kneeling: weekly able to squat or kneel to retrieve or replace items stored on low shelving.</span></p><br><br></li><li><p><span>Standing: Daily able to stand for discussions in offices or on production floor.&nbsp;</span></p><br><br></li><li><p><span>Travel: able to travel (including driving) independently and at short notice. 10%&nbsp;</span></p><br><br></li><li><p><span>Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.&nbsp;</span></p><br><br></li><li><p><span>Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site</span></p><br><br></li><li><p><span>Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.</span></p><br><br></li></ul><br><p><b>This opportunity requires the ability to work in the US without current, or future, need of visa sponsorship/work authorization both now and in the future.</b></p><br><br><br><p><b>This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.</b></p><br><br><br><p>Take your career to a new level and apply <u>online</u> now!</p><br><br><br><p>A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.</p><br><br><span>Attachments</span><br><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas Customer Services, Inc.<br><p><b>Employment Type:</b></p><br><br>Agency / Temporary<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Customer Account and Service Management &lt;JF-CS-CA&gt;<p>------</p><br><br><p>------</p><br><br>Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to&nbsp;</span><span>emsom@airbus.com.</span></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Connect to your career at Deloitte Deloitte , established globally in 1845, is the world s largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. Deloitte innovation hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients most complex business problems, across portfolios that include Strategy &amp; Transactions , Customer , Engineering, AI &amp; Data, Enterprise, Technology &amp; Performance and Cyber . DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. Connect to your opportunity Imagine guiding clients so they can keep core services running even when a cyber-attack, flood, or regional blackout strikes. At Deloitte, our Technology Resilience practice turns that vision into reality through Resilience thinking. You will help organizations decide what absolutely must survive, test the strength of their datacenters and clouds, and shape next-generation safeguards that stand up to the worst-case scenario. Your recommendations reach boardrooms, influence capital spend and protect critical national infrastructure. Outcomes you will drive: Define and assess a client s Minimum Viable Company (MVC) identifying the core capabilities, systems, and dependencies required to sustain operations during disruption. Lead Technology Impact Analyses (TIA) to map the relationships between business services, applications, infrastructure, and third-party providers, and understand the operational consequences of their failure. Evaluate data centers, cloud environments, and network architecture from a resilience and recoverability perspective identifying single points of failure, weak failover strategies, or latency risks. Design and recommend modern resilience solutions, including immutable backups, data vaulting, tiered recovery architecture, cloud-native resilience models, and chaos engineering practices. Conduct resilience risk assessments across IT environments helping clients identify exposure to cyber events, operational errors, or infrastructure failure, and advising on mitigation strategies. Perform resilience posture assessments using Deloitte s proprietary frameworks and help clients benchmark against industry standards such as ISO 22301, DORA, NIST, and NIS2. Translate resilience requirements into tangible recovery capabilities such as defining Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and testing protocols for critical services. Develop and implement resilience roadmaps that prioritize quick wins and long-term transformation balancing compliance, technical feasibility, and business expectations. Facilitate scenario-based simulations and tabletop exercises to validate readiness across business and IT stakeholders and refine response protocols based on real-world dynamics. Work cross-functionally with cyber, cloud, infrastructure, and risk teams to embed resilience into transformation programs, ensuring it s considered from the start not after deployment. Support clients in meeting regulatory expectations around operational resilience, including guidance for financial services, energy, and other critical infrastructure sectors. Provide professional guidance or leadership to other junior resources withing the Cyber team. Contribute to the development of Deloitte s resilience offerings, methodologies, and tools helping to shape how we go to market and deliver impact at scale. Connect to your skills and professional experience You ll thrive in this role if you value collaboration over control, impact over ego, and outcomes over activity. We ll support your growth, give you the autonomy to shape your work, and the trust to drive change where it matters. If you bring your best, we ll help you do your boldest. Essentials These are the core capabilities and experiences needed to be successful in this role: Bachelor s degree in Technology related field Minimum 7+ years of experience in IT infrastructure, Network Architecture, Compute, Cloud, and Disaster recovery Proven experience in leading and coaching junior resources within the technical field Strong understanding of technology resilience concepts, including recovery architecture, IT continuity, backup strategies, and failover design. Demonstrated experience conducting Technology Impact Analysis (TIA) or similar exercises to assess critical IT dependencies. Proven ability to evaluate data centers, hybrid/cloud infrastructure, and application landscapes through a resilience lens. Hands-on exposure to modern resilience solutions, such as immutable backups, cyber vaults, DR-as-a-Service (DRaaS), or cloud-native recovery approaches. Experience performing resilience posture assessments and advising on improvements using industry-aligned frameworks (e.g., ISO 22301, DORA, NIST, COBIT). Ability to translate technical risks into business impact terms and communicate recommendations clearly to non-technical stakeholders. Demonstrated involvement in developing or supporting resilience strategies, roadmaps, or implementation plans for enterprise clients. Knowledge of regulatory expectations around technology resilience, especially within sectors like financial services, energy, or government. Desirables These are capabilities that would add complementary value to the team, but can also be developed on the job: Familiarity with business continuity, crisis management, or operational resilience frameworks beyond IT-specific areas. Experience supporting or running tabletop exercises, technical simulations, or chaos engineering experiments. Knowledge of cloud resilience architectures (e.g., multi-AZ/multi-region failover, backup/restore in AWS/Azure/GCP).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Technology related field</li><li>Minimum 7+ years of experience in IT infrastructure, Network Architecture, Compute, Cloud, and Disaster recovery</li><li>Proven experience in leading and coaching junior resources within the technical field</li><li>Strong understanding of technology resilience concepts, including recovery architecture, IT continuity, backup strategies, and failover design.</li><li>Demonstrated experience conducting Technology Impact Analysis (TIA) or similar exercises to assess critical IT dependencies.</li><li>Proven ability to evaluate data centers, hybrid/cloud infrastructure, and application landscapes through a resilience lens.</li><li>Hands-on exposure to modern resilience solutions, such as immutable backups, cyber vaults, DR-as-a-Service (DRaaS), or cloud-native recovery approaches.</li><li>Experience performing resilience posture assessments and advising on improvements using industry-aligned frameworks (e.g., ISO 22301, DORA, NIST, COBIT).</li><li>Ability to translate technical risks into business impact terms and communicate recommendations clearly to non-technical stakeholders.</li><li>Demonstrated involvement in developing or supporting resilience strategies, roadmaps, or implementation plans for enterprise clients.</li><li>Knowledge of regulatory expectations around technology resilience, especially within sectors like financial services, energy, or government.</li><li>Familiarity with business continuity, crisis management, or operational resilience frameworks beyond IT-specific areas.</li><li>Experience supporting or running tabletop exercises, technical simulations, or chaos engineering experiments.</li><li>Knowledge of cloud resilience architectures (e.g., multi-AZ/multi-region failover, backup/restore in AWS/Azure/GCP).</li><li>Understanding of cyber-resilience intersections, such as ransomware preparedness, zero-trust recovery, or secure-by-design principles.</li><li>Exposure to emerging technology risk (e.g., AI model resilience, edge computing, or OT/ICS environments).</li><li>Professional certifications such as ISO 22301 Lead Auditor/Implementer, CBCI, AWS/Azure cloud certs, or DORA/operational resilience credentials.</li></ul><p></p></section>

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.<br><br><br><br>Job Description<br><br>Job Purpose<br><br>The Plant Manager is responsible for the overall leadership, performance, and operational excellence of the plant. The role ensures that production, maintenance, quality, warehousing, and HSE activities are managed safely, efficiently, and in accordance with Sika standards, legal requirements, customer expectations, and agreed business objectives.<br><br>The Plant Manager has overall accountability for achieving the plant’s targets relating to safety, quality, service, cost, productivity, people development, and continuous improvement while ensuring effective coordination with all relevant functions.<br><br>Key Responsibilities<br><br>Plant Operations and Performance<br><br>Lead and manage the overall plant operations, including production, maintenance, quality control, warehousing, and HSE activities. Translate business requirements and demand plans into effective plant production and resource plans. Ensure achievement of agreed targets for production output, product quality, cost, productivity, service level, and on-time delivery. Monitor plant performance through established KPIs, identify performance gaps, and implement timely corrective and preventive actions. Ensure the effective use of plant capacity, equipment, materials, labor, and other operational resources. Maintain effective coordination between all plant departments to ensure operational continuity and efficient workflow. Health, Safety, and Environment<br><br>Demonstrate visible leadership and accountability for health, safety, and environmental performance across the plant. Ensure compliance with Sika HSE standards, local legal requirements, permits, and applicable environmental regulations. Promote a proactive safety culture in which risks, unsafe conditions, and incidents are identified, reported, investigated, and effectively addressed. Ensure that appropriate risk assessments, emergency response arrangements, safety training, and preventive controls are implemented and regularly reviewed. Support the achievement of plant HSE objectives and continuous improvement of safety performance. Quality and Customer Satisfaction<br><br>Ensure that all products manufactured at the plant meet Sika quality standards, approved specifications, and customer requirements. Ensure compliance with applicable quality management systems, procedures, and internal controls. Work closely with Quality, Technical, Sales, and Supply Chain teams to address quality concerns and customer complaints. Ensure effective root-cause analysis and the implementation of corrective and preventive actions for quality and operational issues. Maintain the plant’s readiness for internal, corporate, customer, certification, and regulatory audits. Financial and Cost Management<br><br>Prepare, manage, and control the plant’s operating budget in coordination with Finance and senior management. Monitor production costs, material consumption, labor utilization, energy consumption, maintenance expenses, and operational losses. Identify and implement opportunities to improve cost efficiency, productivity, and resource utilization without compromising safety, quality, or service. Lead initiatives to reduce waste, process losses, downtime, and non-value-adding activities. Provide accurate forecasts and regular updates regarding plant costs, operational risks, and expected performance. People Leadership and Development<br><br>Lead, coach, and develop the plant’s department heads, supervisors, and employees to build a capable, accountable, and performance-oriented team. Establish clear objectives and performance expectations in line with Sika’s performance management process. Conduct regular performance reviews, provide constructive feedback, and support individual development plans. Promote teamwork, employee engagement, operational discipline, and effective communication across the plant. Work closely with HR on workforce planning, recruitment requirements, succession planning, employee development, attendance, disciplinary matters, and employee relations. Ensure that employees receive the required technical, quality, safety, and compliance training. Continuous Improvement and Operational Excellence<br><br>Lead continuous improvement and operational excellence initiatives to enhance plant safety, productivity, quality, reliability, and cost effectiveness. Promote the effective implementation of 5S, problem-solving, root-cause analysis, and other applicable continuous improvement methodologies. Encourage employees at all levels to identify improvement opportunities and participate in operational improvement activities. Benchmark plant performance and share good practices with other Sika operations, where applicable. Maintenance and Asset Management<br><br>Ensure the implementation of effective preventive, predictive, and corrective maintenance programs. Monitor equipment reliability, breakdowns, downtime, and maintenance performance. Ensure that plant assets, utilities, machinery, and infrastructure are maintained in safe and efficient operating condition. Review critical spare-parts requirements and ensure appropriate controls are in place to support operational continuity. Capital Investment and Plant Development<br><br>Identify and evaluate requirements for equipment, capacity expansion, plant upgrades, automation, and infrastructure improvements. Prepare and support capital expenditure proposals, including operational justification, expected benefits, costs, risks, and implementation requirements. Coordinate approved investment projects with Engineering, Procurement, Finance, HSE, and other relevant stakeholders. Ensure that projects are implemented safely, within approved budgets and timelines, and in accordance with Sika requirements. Compliance, Governance, and Reporting<br><br>Ensure full compliance with applicable laws, regulatory requirements, Sika policies, internal procedures, and management systems. Maintain the plant’s readiness for governmental inspections, certification audits, internal audits, and corporate assessments. Ensure that required licenses, permits, records, and operational documentation are valid, complete, and properly maintained. Report plant performance, major risks, operational challenges, incidents, and improvement actions to senior management in an accurate and timely manner. Escalate significant HSE, quality, operational, financial, or people-related risks through the appropriate management channels. Cross-Functional Collaboration<br><br>Work closely with Sales, Supply Chain, Procurement, Finance, HR, Quality, Technical, and other functions to align plant activities with business and customer requirements. Participate in demand, capacity, inventory, and production-planning discussions. Support new product introduction, product transfers, process changes, and business growth initiatives. Build effective working relationships with suppliers, contractors, service providers, authorities, and other relevant external stakeholders. Key Performance Indicators<br><br>Performance may be measured against the following indicators:<br><br>HSE performance and incident reduction Production output and schedule adherence On-time and in-full delivery Product quality and customer complaints Overall equipment effectiveness and plant utilization Equipment downtime and maintenance performance Production cost and budget adherence Material yield, waste, and process losses Inventory accuracy and stock control Productivity and labor efficiency Audit findings and closure of corrective actions Employee engagement, development, and turnover Continuous improvement and cost-saving achievements<br><br>Qualifications<br><br>Qualifications and Experience<br><br>Bachelor’s degree in Mechanical, Industrial, Production, or another relevant Engineering discipline. Postgraduate qualification in Business Administration, Operations Management, or a related field is an advantage. Typically, 8–12 years of progressive manufacturing experience, including at least 3–5 years in a plant management, production management, or comparable operational leadership role. Demonstrated experience managing a manufacturing plant or a large and complex production operation. Experience in chemicals, construction materials, cementitious products, admixtures, coatings, or a comparable process-manufacturing industry is highly preferred. Proven record of delivering measurable improvements in safety, quality, productivity, cost, and operational performance. Experience leading multidisciplinary teams, including production, maintenance, quality, warehouse, and HSE functions. Practical experience with budgeting, cost control, capital expenditure, workforce planning, and plant performance management. Experience with continuous improvement methodologies, including 5S, Lean Manufacturing, or structured problem-solving techniques, is preferred. Technical Knowledge<br><br>Strong knowledge of manufacturing operations, production planning, process control, and capacity management. Sound understanding of quality, environmental, and occupational health and safety management systems. Good knowledge of preventive maintenance, equipment reliability, utilities, and asset management. Understanding of applicable legal and regulatory requirements governing manufacturing operations. Ability to interpret and manage plant budgets, operational costs, forecasts, and performance indicators. Working knowledge of ERP and production management systems, preferably SAP or an equivalent system. Strong working knowledge of Microsoft Office applications, particularly Excel, Power Point, Word, and Outlook. Knowledge of ISO 9001, ISO 14001, and ISO 45001 requirements is preferred. Leadership Competencies<br><br>Strong and visible leadership with the ability to build trust, accountability, and collaboration. Sound judgment and the ability to make timely, fact-based decisions under pressure. Strategic and operational thinking, with the ability to translate business priorities into practical plant actions. Strong analytical and problem-solving capabilities. Effective planning, prioritization, and resource-management skills. Ability to lead change and engage employees in continuous improvement. Strong coaching, delegation, performance management, and people-development skills. High level of integrity, ownership, discipline, and personal accountability. Strong commitment to health, safety, quality, compliance, and sustainability. Effective communication, influencing, and stakeholder-management skills. Fluent Arabic and strong written and spoken English. <br><br>Additional Information<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span><span>Requisition ID</span></span> <span><span>37007</span></span> <br> <span><span>Office Country</span></span> <span><span>Egypt</span></span> <br> <span><span>Office City</span></span> <span><span>Cairo</span></span> <br> <span><span>Division</span></span> <span><span>Banking Countries of Operations&nbsp;&nbsp;</span></span> <br> <span><span>Contract Type</span></span> <span><span>Fixed Term&nbsp;</span></span> <br> <span><span>Contract Length</span></span> <span><span>2 years&nbsp;</span></span> <br> <span><span>Posting End Date</span></span> <span><span>28/08/2026&nbsp;</span></span> <br> </span><p><strong>Purpose of Job</strong></p><br> <p>As a key member of the Managing Director’s Front Office, the Principal Adviser advises and supports the Managing Director (MD) on a range of management, strategic and operational topics related to the activities of the MD’s countries of operation within the region. The role supports the MD on cross-sectoral and institutional issues that span across the MD’s region and provides input to a range of operational and strategic matters. The key objective is to help ensure effective and efficient management of the activities in the MD’s region, in particular ensuring the quality of the output of the Groups, day-to-day functioning of the Business Groups and co-ordination with other departments/units in the Bank and external stakeholders.</p><br> <p>It is expected that the Principal Adviser will have a high commitment to the Bank’s mandate and institutional goals combined with the ability to foster an environment conducive to technical excellence, lead/contribute to strategic thinking for the Bank and its sectors and/or countries, and provide leadership with a consistent approach towards staff, clients and shareholders.</p><br> <p>The Principal Adviser is a key position within the MD’s Front Office encompassing a wide range of management and operational functions to support the MD’s delivery of the strategic objectives of the region, including assisting the MD in managing the administrative operations within the MD’s Front Office and supporting the Regional Directors and/ or Heads of Countries in operational and strategic tasks as appropriate.</p><br> <p>The Principal Adviser is an independent role and is expected to act as an interface between the MD’s front office, teams/ ROs in the region, other departments/ units within the Bank, as well as external parties as assigned and delegated by the MD.</p><br> <p><strong>Accountabilities &amp; Responsibilities</strong></p><br> <p><strong>Operational responsibilities:</strong></p><br> <ul> <li>Main counterparties are the Regional Directors and Heads of Offices in the region, Sector and SME regional heads.</li> <li>Works closely with the MD on various policy and operational issues, including input to strategy, presentations, co-ordination with other IFIs and donors, and ad hoc requests, including by proactive initiative, taking the lead when delegated, and keeping abreast of Bank-wide policies and matters that may be impactful for the MD’s region and the Bank.</li> <li>Supports the MD in managing the administrative operations within the MD’s Front Office, including a supervisory role of the budget functions and HR related activities for the Group.</li> <li>Work with the Regional Directors and/or Heads of Countries to address/resolve complex and/or sensitive issues requiring involvement of the MD’s front office.</li> <li>Provide assistance to the relevant Regional Directors and/ or Heads of Countries in their work with other departments within the Bank, ensuring that senior level contacts with other departments, stakeholders and constituencies are consistently maintained and information is shared as appropriate.</li> <li>Assume responsibility for the preparation of regular portfolio/pipeline development reporting/ analysis for the MD to facilitate decision-making as well as input to working papers, briefings and presentations.</li> <li>Review quality of pipeline project records, identify inconsistencies, and direct colleagues to implement adjustments to ensure adequate up-to-date maintenance of data used in strategic planning by the senior management in order to achieve Bank business objectives. Ensure the MD is briefed on any pertinent issues.</li> <li>Monitor the regions performance against scorecard targets, identify variances, and liaise with colleagues and relevant departments to address concerns and improve data consistency, including for appraisal purposes.</li> <li>Represent the MD, as required, at working committees, meetings and events, with an emphasis on sharing relevant information and developments.</li> <li>Reviews and briefs the MD on relevant internal documentation; ensures adequate follow-up on any relevant issues as required and ensures quality control in respect of Bank documents.</li> <li>Prepare or facilitate preparation of briefing packages for high level missions; presentations, marketing documentation, speeches, interviews, as required, for the MD in cooperation with the relevant teams.</li> <li>Oversee the Groups' portfolio performance information and provide necessary updates and data as required by the MDs.</li> <li>Organises and facilitates organisation of regional meetings and events such as off-site events, team retreats as applicable.</li> </ul> <p><strong>Policy/strategic work:</strong></p><br> <ul> <li>Participate and play an active role in Bank-wide discussions and work relating to strategic issues of the region.</li> <li>Ensure that the MD is adequately informed and briefed on relevant policy dialogue initiatives and country or sector strategies and their impact on the region.</li> <li>Develop and implement, or contribute to, various policy and strategic initiatives within the Business Group.</li> <li>Manage SSF allocation for TC projects in the region including contribution in preparation of the SSF (bi) annual plan.</li> </ul> <p><strong>Business Development:</strong></p><br> <ul> <li>Prepare or facilitate preparation of presentations and marketing documentation in cooperation with the relevant Banking teams, including BDU, and other internal departments.</li> <li>Assist the MD in coordinating and preparing business development events outside the Bank.</li> </ul> <p><strong>Staff Management and Budget:</strong></p><br> <ul> <li>Contribute to the resolution of HR-related issues within the Team.</li> <li>Work with HR Department to assist the MDs in effective processing of any relevant HR issues.</li> <li>Actively contribute to the implementation and monitoring of the engagement action plans for the Business Groups.</li> <li>Assist the MD in business planning and budget negotiations as may be required from time to time.</li> </ul> <p><strong>Essential Skills, Experience &amp; Qualifications</strong></p><br> <ul> <li>Principal level, relevant investment, finance or policy experience coupled with sound understanding of the Bank’s mandate, processes and policies</li> <li>Sound understanding and good knowledge of issues related to banking and RO management</li> <li>Relevant university degree</li> <li>Strong leadership, management, communication and interpersonal skills</li> <li>Proven business judgement and high ethical and professional standards</li> <li>Demonstrated ability to manage and complete transactions/policy projects</li> <li>Excellent time and project management skills</li> <li>Excellent business report writing skills</li> <li>Excellent English language skills (both written and oral)</li> <li>Relevant geographical experience</li> </ul> <p><strong>Competencies &amp; Personal Attributes</strong></p><br> <ul> <li>Strategic vision and thought leadership, ability to look beyond the immediate constraints and see the bigger picture</li> <li>Ability to prioritise and manage multiple complex tasks with an emphasis on timely completion</li> <li>Ability to persuade and influence a range of stakeholders, to negotiate and to bring others around to your point of view and reach constructive outcomes</li> <li>Results oriented, self-motivated individual with pro-active approach</li> <li>An analytical problem solver, with the ability to identify issues and work towards effective solutions in a methodical manner</li> <li>A facilitator able to build and maintain effective working relationship within the Banking Department and across the organisation</li> <li>High level of personal integrity</li> <li>Attention to detail</li> </ul> <p><span><span><strong>What is it like to work at the EBRD? / About EBRD&nbsp;</strong></span></span></p><br> <p><span><span>Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.&nbsp;&nbsp;</span></span></p><br> <p><span><span>At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.&nbsp;</span></span></p><br> <p><span><span>The EBRD environment provides you with:&nbsp;</span></span></p><br> <ul> <li><span><span>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.&nbsp;</span></span></li> <li><span><span>A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.</span></span></li> <li><span><span>A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.&nbsp;</span></span></li> <li><span><span>An environment that places sustainability, equality and digital transformation at the heart of what we do.&nbsp;</span></span></li> <li><span><span>A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.&nbsp;</span></span></li> </ul> <p><span><span>Diversity is one of the Bank’s core values which are at the heart of everything it does.&nbsp; As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.&nbsp;&nbsp;&nbsp;</span></span></p><br> <p><span><span>Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).&nbsp;</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The International Water Management Institute (IWMI) is an international non-profit, research-for-development organization that works with governments, civil society, and private sector organizations to address water-related challenges in developing countries and scale up solutions.<br> IWMI is headquartered in Colombo, Sri Lanka, and is a CGIAR research center with offices in 15 countries and a global network of researchers operating in approximately 56 countries.<br> IWMI is implementing a regional project focused on Resilient Nature-Based Water Solutions (RNBWS) in Jordan, Egypt, Palestine, and Lebanon.<br> Related projects are also being implemented in Iraq, Bangladesh, and Sudan.<br> The projects include environmental, agricultural, and social interventions, including the following examples: Solar-powered irrigation systems for agriculture in Egypt.<br> A small-scale food processing enterprise supporting rural women and smallholder female farmers, known as Nawalla.<br> Rehabilitation of irrigation canals and springs.<br> A training manual on gender-transformative curricula, including the delivery of the associated training course.<br> As part of its strategy to mobilize innovative finance and scale these interventions, IWMI seeks to explore the tokenization of these assets as digital instruments.<br> Tokenization—the process of representing ownership or value rights of real-world assets on a blockchain or distributed ledger—may offer potential pathways for attracting impact investors, improving transparency, and enabling fractional ownership.<br> Given the nascent and evolving legal and regulatory landscape for digital assets across Jordan, Egypt, Palestine, Bangladesh, and Sudan, specialized legal and regulatory expertise is required to assess feasibility, structure compliant instruments, and guide the token issuance process.<br> OBJECTIVE OF THE ASSIGNMENT: The objective of this consultancy is to provide technical advisory services to the Al Murunah and Al Murunah+ projects to assess the feasibility of, and develop a business model and roadmap for, the tokenization of the projects’ nature-based solution assets in Jordan, Egypt, and Palestine.<br> The Consultant is expected to advise IWMI on the selection of assets for tokenization, identify the potential benefits and incentives of tokenization, and deliver actionable guidance on structuring compliant digital asset instruments in accordance with applicable national laws and relevant international frameworks.<br> The assignment will be considered successful if, upon its completion, IWMI is able to make an informed Go/No-Go decision on piloting tokenization in at least one priority jurisdiction, supported by a legally compliant structuring option, a documented risk framework, and enhanced internal staff capacity to engage credibly with regulators and investors.<br> The consultancy will also demonstrate the potential value of tokenization through the following outcomes: Improved access to impact investment: Tokenization will enable owners of assets, such as solar-powered irrigation systems, the Nawalla food processing enterprise, and rehabilitated irrigation canals, to attract a broader pool of impact investors by representing these assets as digital instruments.<br> Fractional ownership: Tokenization enables assets to be divided into smaller, investable units, lowering the entry barrier for investors and potentially broadening the funding base significantly.<br> This is particularly relevant to strengthening women’s ownership of assets and enhancing their ability to use those assets as collateral.<br> Transparency and accountability: Blockchain-based instruments improve the traceability of how funds are utilized and how assets perform, thereby informing IWMI’s engagement with future donors and investors.<br> Scalability: A proven tokenization model in Jordan, Egypt, and Palestine could be replicated in other project countries, including Iraq, Bangladesh, and Sudan, thereby multiplying its impact.<br> Intellectual property (IP) monetization: Explore how non-physical outputs, such as the gender-transformative training manual, could generate ongoing revenue through tokenized licensing and royalty structures.<br> DUTIES &amp; RESPONSIBILITIES: Task 1: Inception Meeting The Consultant will hold a brief inception meeting with the Al Murunah/Al Murunah+ project teams to provide a baseline understanding of tokenization and the expected deliverables throughout the duration of the assignment.<br> This meeting will also be used to test and refine the asset selection criteria.<br> Task 2: Overall Regulatory Landscape Assessment Conduct a rapid and comprehensive review of the legal and regulatory environment for digital assets and tokenization in Jordan, Egypt, and Palestine, covering: Applicable securities, financial instruments, and fintech legislation in each jurisdiction.<br> Central bank regulations and digital asset frameworks (including regulatory sandbox programs, where available).<br> Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements relevant to digital asset issuance.<br> Cross-border digital asset transaction rules applicable to the three countries.<br> Gaps, risks, and enabling conditions within each regulatory environment.<br> Task 3: Establish Asset Selection Criteria Work with the project team to gain a better understanding of the available assets and establish a structured asset evaluation framework.<br> Provide an analysis and recommendations for structuring a business model for one or more of the following assets as tokenized digital instruments: Solar-powered irrigation systems: Assess options for tokenizing physical infrastructure assets (e.<br>g., revenue-sharing tokens and asset-backed tokens).<br> Food processing enterprise (Nawalla): Assess options for equity-like or utility token structures representing operational value or returns.<br> Spring and/or irrigation canal rehabilitation.<br> Training manual: Assess intellectual property (IP) tokenization options, including licensing rights and royalty structures.<br> For each asset, the analysis should identify the most appropriate token type (utility, security, or hybrid), legal vehicle, and jurisdiction for issuance.<br> Task 4: Develop a Business Model for Tokenization For the selected assets, design a business model for tokenization, followed by an online consultative meeting with the project team.<br> Develop a compliance framework for the digital asset issuance process, including: Investor eligibility and accreditation requirements for each jurisdiction.<br> Disclosure and prospectus obligations (where applicable).<br> Information requirements related to the identified interventions.<br> Data protection and cybersecurity considerations.<br> Environmental and social safeguard requirements linked to nature-based solutions standards.<br> A risk register identifying key legal, regulatory, and reputational risks.<br> Task 5: Tokenization Roadmap / Implementation Plan Prepare a phased implementation roadmap for the tokenization of the identified assets, including: Recommended sequencing of asset tokenization (short-, medium-, and long-term).<br> Priority jurisdiction(s) for piloting the first token issuance.<br> Key milestones required regulatory approvals, and estimated timelines.<br> Guidance on platform selection criteria (permissioned vs.<br> public blockchain and applicable technology standards).<br> Recommended legal documentation, including term sheets, smart contract legal wrappers, and investor agreements.<br> Presentation of the roadmap and recommendations to IWMI, followed by the formal close-out of the assignment.<br> DELIVERABLES: Inception Workshop and Presentation Draft - Includes an introduction to tokenization, its benefits, and how it can be applied within Nature-Based Solutions (NBS), as well as the proposed work plan, methodology, and stakeholder engagement plan for the assignment.<br> Overall Regulatory Landscape Assessment Report (Jordan, Egypt, and Palestine) - A comprehensive assessment of the legal and regulatory landscape governing digital assets and tokenization in the three target countries.<br> Asset Analysis and Legal Structuring Options Report - A report analyzing each asset class, the asset selection criteria, and the legal structuring options for each asset class, followed by a brief presentation of the findings.<br> Business Model and Compliance Framework - Development of the tokenization business model, compliance framework, and risk register, followed by a brief presentation of the findings.<br> Tokenization Roadmap and Recommendations Report - A comprehensive implementation roadmap and recommendations report, followed by a close-out presentation.<br> This is an internationally recruited consultancy position, therefore individuals with relevant qualifications and experience are encouraged to apply.<br> The contract duration is five and a half (05.<br>5) months. HOW TO APPLY: Apply for the position by following the application instructions at www.<br>iwmi.org/jobs. Applications will be accepted until 24:00 IST on August 17, 2026 , and will be reviewed on a rolling basis.<br> Your application must include the following: Technical Proposal: A description of the proposed methodology, approach, and work plan (maximum of 5 pages).<br> Company Profile / Individual Curriculum Vitae (CV): Demonstrating relevant experience, expertise, and qualifications.<br> Examples of Relevant Prior Work: At least two samples of comparable assignments (e.<br>g., legal assessments, regulatory analyses, or digital asset advisory reports).<br> Financial Proposal: An itemized budget or daily consultancy rate, inclusive of all fees and expenses.<br> References: Contact details of at least two clients for whom comparable assignments have been completed recently.<br> Receipt of all applications will be acknowledged; however, only shortlisted candidates will be contacted.<br> IWMI believes that diversity powers our innovation, contributes to our excellence, and is critical to our mission .<br> We offer a multicultural, multicolored, multigenerational, and multidisciplinary working environment.<br> We are committed to building an inclusive organization that reflects our global character and prioritizes gender equity.<br> We therefore strongly encourage applications from individuals of all cultures, races, ethnicities, religions, sexes, national or regional origins, ages, disability statuses, sexual orientations, and gender identities .<br> MINIMUM EDUCATIONAL QUALIFICATIONS &amp; EXPERIENCE REQUIRED Essential: Advanced degree in Law, with specialization in financial law, capital markets, or technology.<br> Minimum 7 years of professional experience in legal advisory, with demonstrable focus on financial instruments, securities law, or emerging digital asset regulation.<br> Proven experience advising digital asset issuance, tokenization, or blockchain-related legal structures.<br> Direct experience with regulatory frameworks in at least two of the three target countries: Jordan, Egypt, and Palestine.<br> Strong understanding of MENA financial regulatory environments, including securities regulators, central bank digital currency (CBDC) developments, and fintech legislation.<br> Fluency in English; Arabic language proficiency is a strong advantage.<br> Desirable: Experience with impact finance, green bonds, or nature-based solution financing instruments.<br> Familiarity with international digital asset standards (FATF guidance, MiCA, IOSCO frameworks) and their applicability to MENA jurisdictions.<br> Established networks with relevant regulatory authorities in Jordan, Egypt, and/or Palestine.<br> Prior work with international development organizations, NGOs, or donor-funded programmes.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The International Water Management Institute (IWMI) is an international non-profit, research-for-development organization that works with governments, civil society, and private sector organizations to address water-related challenges in developing countries and scale up solutions.<br> IWMI is headquartered in Colombo, Sri Lanka, and is a CGIAR research center with offices in 15 countries and a global network of researchers operating in approximately 56 countries.<br> IWMI is implementing a regional project focused on Resilient Nature-Based Water Solutions (RNBWS) in Jordan, Egypt, Palestine, and Lebanon.<br> Related projects are also being implemented in Iraq, Bangladesh, and Sudan.<br> The projects include environmental, agricultural, and social interventions, including the following examples: Solar-powered irrigation systems for agriculture in Egypt.<br> A small-scale food processing enterprise supporting rural women and smallholder female farmers, known as Nawalla.<br> Rehabilitation of irrigation canals and springs.<br> A training manual on gender-transformative curricula, including the delivery of the associated training course.<br> As part of its strategy to mobilize innovative finance and scale these interventions, IWMI seeks to explore the tokenization of these assets as digital instruments.<br> Tokenization—the process of representing ownership or value rights of real-world assets on a blockchain or distributed ledger—may offer potential pathways for attracting impact investors, improving transparency, and enabling fractional ownership.<br> Given the nascent and evolving legal and regulatory landscape for digital assets across Jordan, Egypt, Palestine, Bangladesh, and Sudan, specialized legal and regulatory expertise is required to assess feasibility, structure compliant instruments, and guide the token issuance process.<br> OBJECTIVE OF THE ASSIGNMENT: The objective of this consultancy is to provide technical advisory services to the Al Murunah and Al Murunah+ projects to assess the feasibility of, and develop a business model and roadmap for, the tokenization of the projects’ nature-based solution assets in Jordan, Egypt, and Palestine.<br> The Consultant is expected to advise IWMI on the selection of assets for tokenization, identify the potential benefits and incentives of tokenization, and deliver actionable guidance on structuring compliant digital asset instruments in accordance with applicable national laws and relevant international frameworks.<br> The assignment will be considered successful if, upon its completion, IWMI is able to make an informed Go/No-Go decision on piloting tokenization in at least one priority jurisdiction, supported by a legally compliant structuring option, a documented risk framework, and enhanced internal staff capacity to engage credibly with regulators and investors.<br> The consultancy will also demonstrate the potential value of tokenization through the following outcomes: Improved access to impact investment: Tokenization will enable owners of assets, such as solar-powered irrigation systems, the Nawalla food processing enterprise, and rehabilitated irrigation canals, to attract a broader pool of impact investors by representing these assets as digital instruments.<br> Fractional ownership: Tokenization enables assets to be divided into smaller, investable units, lowering the entry barrier for investors and potentially broadening the funding base significantly.<br> This is particularly relevant to strengthening women’s ownership of assets and enhancing their ability to use those assets as collateral.<br> Transparency and accountability: Blockchain-based instruments improve the traceability of how funds are utilized and how assets perform, thereby informing IWMI’s engagement with future donors and investors.<br> Scalability: A proven tokenization model in Jordan, Egypt, and Palestine could be replicated in other project countries, including Iraq, Bangladesh, and Sudan, thereby multiplying its impact.<br> Intellectual property (IP) monetization: Explore how non-physical outputs, such as the gender-transformative training manual, could generate ongoing revenue through tokenized licensing and royalty structures.<br> DUTIES &amp; RESPONSIBILITIES: Task 1: Inception Meeting The Consultant will hold a brief inception meeting with the Al Murunah/Al Murunah+ project teams to provide a baseline understanding of tokenization and the expected deliverables throughout the duration of the assignment.<br> This meeting will also be used to test and refine the asset selection criteria.<br> Task 2: Overall Regulatory Landscape Assessment Conduct a rapid and comprehensive review of the legal and regulatory environment for digital assets and tokenization in Jordan, Egypt, and Palestine, covering: Applicable securities, financial instruments, and fintech legislation in each jurisdiction.<br> Central bank regulations and digital asset frameworks (including regulatory sandbox programs, where available).<br> Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements relevant to digital asset issuance.<br> Cross-border digital asset transaction rules applicable to the three countries.<br> Gaps, risks, and enabling conditions within each regulatory environment.<br> Task 3: Establish Asset Selection Criteria Work with the project team to gain a better understanding of the available assets and establish a structured asset evaluation framework.<br> Provide an analysis and recommendations for structuring a business model for one or more of the following assets as tokenized digital instruments: Solar-powered irrigation systems: Assess options for tokenizing physical infrastructure assets (e.<br>g., revenue-sharing tokens and asset-backed tokens).<br> Food processing enterprise (Nawalla): Assess options for equity-like or utility token structures representing operational value or returns.<br> Spring and/or irrigation canal rehabilitation.<br> Training manual: Assess intellectual property (IP) tokenization options, including licensing rights and royalty structures.<br> For each asset, the analysis should identify the most appropriate token type (utility, security, or hybrid), legal vehicle, and jurisdiction for issuance.<br> Task 4: Develop a Business Model for Tokenization For the selected assets, design a business model for tokenization, followed by an online consultative meeting with the project team.<br> Develop a compliance framework for the digital asset issuance process, including: Investor eligibility and accreditation requirements for each jurisdiction.<br> Disclosure and prospectus obligations (where applicable).<br> Information requirements related to the identified interventions.<br> Data protection and cybersecurity considerations.<br> Environmental and social safeguard requirements linked to nature-based solutions standards.<br> A risk register identifying key legal, regulatory, and reputational risks.<br> Task 5: Tokenization Roadmap / Implementation Plan Prepare a phased implementation roadmap for the tokenization of the identified assets, including: Recommended sequencing of asset tokenization (short-, medium-, and long-term).<br> Priority jurisdiction(s) for piloting the first token issuance.<br> Key milestones required regulatory approvals, and estimated timelines.<br> Guidance on platform selection criteria (permissioned vs.<br> public blockchain and applicable technology standards).<br> Recommended legal documentation, including term sheets, smart contract legal wrappers, and investor agreements.<br> Presentation of the roadmap and recommendations to IWMI, followed by the formal close-out of the assignment.<br> DELIVERABLES: Inception Workshop and Presentation Draft - Includes an introduction to tokenization, its benefits, and how it can be applied within Nature-Based Solutions (NBS), as well as the proposed work plan, methodology, and stakeholder engagement plan for the assignment.<br> Overall Regulatory Landscape Assessment Report (Jordan, Egypt, and Palestine) - A comprehensive assessment of the legal and regulatory landscape governing digital assets and tokenization in the three target countries.<br> Asset Analysis and Legal Structuring Options Report - A report analyzing each asset class, the asset selection criteria, and the legal structuring options for each asset class, followed by a brief presentation of the findings.<br> Business Model and Compliance Framework - Development of the tokenization business model, compliance framework, and risk register, followed by a brief presentation of the findings.<br> Tokenization Roadmap and Recommendations Report - A comprehensive implementation roadmap and recommendations report, followed by a close-out presentation.<br> This is an internationally recruited consultancy position, therefore individuals with relevant qualifications and experience are encouraged to apply.<br> The contract duration is five and a half (05.<br>5) months. HOW TO APPLY: Apply for the position by following the application instructions at www.<br>iwmi.org/jobs. Applications will be accepted until 24:00 IST on August 17, 2026 , and will be reviewed on a rolling basis.<br> Your application must include the following: Technical Proposal: A description of the proposed methodology, approach, and work plan (maximum of 5 pages).<br> Company Profile / Individual Curriculum Vitae (CV): Demonstrating relevant experience, expertise, and qualifications.<br> Examples of Relevant Prior Work: At least two samples of comparable assignments (e.<br>g., legal assessments, regulatory analyses, or digital asset advisory reports).<br> Financial Proposal: An itemized budget or daily consultancy rate, inclusive of all fees and expenses.<br> References: Contact details of at least two clients for whom comparable assignments have been completed recently.<br> Receipt of all applications will be acknowledged; however, only shortlisted candidates will be contacted.<br> IWMI believes that diversity powers our innovation, contributes to our excellence, and is critical to our mission .<br> We offer a multicultural, multicolored, multigenerational, and multidisciplinary working environment.<br> We are committed to building an inclusive organization that reflects our global character and prioritizes gender equity.<br> We therefore strongly encourage applications from individuals of all cultures, races, ethnicities, religions, sexes, national or regional origins, ages, disability statuses, sexual orientations, and gender identities .<br> MINIMUM EDUCATIONAL QUALIFICATIONS &amp; EXPERIENCE REQUIRED Essential: Advanced degree in Law, with specialization in financial law, capital markets, or technology.<br> Minimum 7 years of professional experience in legal advisory, with demonstrable focus on financial instruments, securities law, or emerging digital asset regulation.<br> Proven experience advising digital asset issuance, tokenization, or blockchain-related legal structures.<br> Direct experience with regulatory frameworks in at least two of the three target countries: Jordan, Egypt, and Palestine.<br> Strong understanding of MENA financial regulatory environments, including securities regulators, central bank digital currency (CBDC) developments, and fintech legislation.<br> Fluency in English; Arabic language proficiency is a strong advantage.<br> Desirable: Experience with impact finance, green bonds, or nature-based solution financing instruments.<br> Familiarity with international digital asset standards (FATF guidance, MiCA, IOSCO frameworks) and their applicability to MENA jurisdictions.<br> Established networks with relevant regulatory authorities in Jordan, Egypt, and/or Palestine.<br> Prior work with international development organizations, NGOs, or donor-funded programmes.<br></span> </div>

<p><h4>Technology resilience tech lead, Cairo, Egypt</h4> <p>Connect to your career at Deloitte</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>Imagine guiding clients so they can keep core services running even when a cyber-attack, flood, or regional blackout strikes. At Deloitte, our Technology Resilience practice turns that vision into reality through resilience thinking. You will help organizations decide what absolutely must survive, test the strength of their datacenters and clouds, and shape next-generation safeguards that stand up to the worst-case scenario. Your recommendations reach boardrooms, influence capital spend, and protect critical national infrastructure.</p> <h4>Outcomes you will drive:</h4> <ul> <li>Define and assess a client’s Minimum Viable Company (MVC) identifying the core capabilities, systems, and dependencies required to sustain operations during disruption.</li> <li>Lead Technology Impact Analyses (TIA) to map the relationships between business services, applications, infrastructure, and third-party providers, and understand the operational consequences of their failure.</li> <li>Evaluate data centers, cloud environments, and network architecture from a resilience and recoverability perspective identifying single points of failure, weak failover strategies, or latency risks.</li> <li>Design and recommend modern resilience solutions, including immutable backups, data vaulting, tiered recovery architecture, cloud-native resilience models, and chaos engineering practices.</li> <li>Conduct resilience risk assessments across IT environments helping clients identify exposure to cyber events, operational errors, or infrastructure failure, and advising on mitigation strategies.</li> <li>Perform resilience posture assessments using Deloitte’s proprietary frameworks and help clients benchmark against industry standards such as ISO 22301, DORA, NIST, and NIS2.</li> <li>Translate resilience requirements into tangible recovery capabilities such as defining Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and testing protocols for critical services.</li> <li>Develop and implement resilience roadmaps that prioritize quick wins and long-term transformation balancing compliance, technical feasibility, and business expectations.</li> <li>Facilitate scenario-based simulations and tabletop exercises to validate readiness across business and IT stakeholders and refine response protocols based on real-world dynamics.</li> <li>Work cross-functionally with cyber, cloud, infrastructure, and risk teams to embed resilience into transformation programs, ensuring it’s considered from the start not after deployment.</li> <li>Support clients in meeting regulatory expectations around operational resilience, including guidance for financial services, energy, and other critical infrastructure sectors.</li> <li>Provide professional guidance or leadership to other junior resources within the Cyber team.</li> <li>Contribute to the development of Deloitte’s resilience offerings, methodologies, and tools helping to shape how we go to market and deliver impact at scale.</li> </ul> <h4>Connect to your skills and professional experience</h4> <p>You’ll thrive in this role if you value collaboration over control, impact over ego, and outcomes over activity. We’ll support your growth, give you the autonomy to shape your work, and the trust to drive change where it matters. If you bring your best, we’ll help you do your boldest.</p> <h4>Essentials</h4> <p>These are the core capabilities and experiences needed to be successful in this role:</p> <ul> <li>Bachelor’s degree in technology related field</li> <li>Minimum 7+ years of experience in IT infrastructure, network architecture, compute, cloud, and disaster recovery</li> <li>Proven experience in leading and coaching junior resources within the technical field</li> <li>Strong understanding of technology resilience concepts, including recovery architecture, IT continuity, backup strategies, and failover design</li> <li>Demonstrated experience conducting Technology Impact Analysis (TIA) or similar exercises to assess critical IT dependencies</li> <li>Proven ability to evaluate data centers, hybrid/cloud infrastructure, and application landscapes through a resilience lens</li> <li>Hands-on exposure to modern resilience solutions, such as immutable backups, cyber vaults, DR-as-a-Service (DRaaS), or cloud-native recovery approaches</li> <li>Experience performing resilience posture assessments and advising on improvements using industry-aligned frameworks (e.g., ISO 22301, DORA, NIST, COBIT)</li> <li>Ability to translate technical risks into business impact terms and communicate recommendations clearly to non-technical stakeholders</li> <li>Demonstrated involvement in developing or supporting resilience strategies, roadmaps, or implementation plans for enterprise clients</li> <li>Knowledge of regulatory expectations around technology resilience, especially within sectors like financial services, energy, or government</li> </ul> <h4>Desirables</h4> <p>These are capabilities that would add complementary value to the team, but can also be developed on the job:</p> <ul> <li>Familiarity with business continuity, crisis management, or operational resilience frameworks beyond IT-specific areas</li> <li>Experience supporting or running tabletop exercises, technical simulations, or chaos engineering experiments</li> <li>Knowledge of cloud resilience architectures (e.g., multi-AZ/multi-region failover, backup/restore in AWS/Azure/GCP)</li> <li>Understanding of cyber-resilience intersections, such as ransomware preparedness, zero-trust recovery, or secure-by-design principles</li> <li>Exposure to emerging technology risk (e.g., AI model resilience, edge computing, or OT/ICS environments)</li> <li>Professional certifications such as ISO 22301 Lead Auditor/Implementer, CBCI, AWS/Azure cloud certs, or DORA/operational resilience credentials</li> </ul> <h4>Connect to your business – Technology & Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect with your colleagues</h4> <p>Location: Cairo, Egypt</p> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology & Transformation</p> <p>“Everyone always says ‘it’s the people,’ and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” – Gillian, Technology & Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.<br><br><br><br>Job Description<br><br>Job Purpose<br><br>The Shift Manager is responsible for leading and controlling all production activities during the assigned shift, ensuring that operations are performed safely, efficiently, and in accordance with the approved production plan, Sika standards, and customer requirements.<br><br>The role ensures effective deployment of people, equipment, and materials; achievement of safety, quality, productivity, cost, and delivery targets; and timely escalation of significant operational issues. The Shift Manager acts as the primary operational point of responsibility during the assigned shift within the defined level of authority.<br><br>Key Responsibilities<br><br>Shift Operations and Production Control<br><br>Plan, coordinate, and supervise all production activities during the assigned shift in accordance with the approved production schedule. Ensure achievement of shift targets relating to output, quality, yield, productivity, cost, and on-time completion. Allocate employees, equipment, materials, and other resources effectively across production lines. Monitor production progress throughout the shift and take timely action to address deviations, bottlenecks, or operational disruptions. Ensure that production processes are conducted in accordance with approved work instructions, formulations, specifications, and standard operating procedures. Coordinate product changeovers, line start-ups, shutdowns, cleaning activities, and other shift-related operational requirements. Ensure the proper use of raw materials, packaging materials, production equipment, and utilities. Act as the primary operational decision-maker during the shift within the established authority and escalation framework. Health, Safety, and Environment<br><br>Demonstrate visible safety leadership and ensure full compliance with Sika HSE requirements and applicable legal regulations. Conduct shift safety briefings and ensure that employees understand the relevant hazards, controls, and safe working procedures. Ensure the correct use of personal protective equipment and adherence to site safety rules. Stop any unsafe activity immediately and ensure that appropriate corrective action is taken before work resumes. Identify, report, and escalate unsafe conditions, near misses, environmental concerns, and incidents. Support incident investigations, root-cause analysis, and implementation of corrective and preventive actions. Ensure that emergency procedures are understood and followed by all shift employees. Maintain safe and environmentally responsible operations, including proper waste handling and spill prevention. Quality Management<br><br>Ensure that all products manufactured during the shift comply with approved Sika specifications, quality standards, and customer requirements. Verify that required in-process checks, sampling, testing, and production documentation are completed correctly. Coordinate with the Quality team regarding nonconforming products, process deviations, and quality concerns. Stop or hold production when quality requirements are not met, in accordance with the approved escalation and authorization process. Support investigations into quality deviations and customer complaints and ensure implementation of agreed corrective actions. Ensure that nonconforming materials and products are properly identified, segregated, and controlled. Performance Monitoring and Reporting<br><br>Monitor and report shift performance against established KPIs, including:Safety performance Production output Schedule adherence Yield and material consumption Productivity and efficiency Equipment downtime Waste and production losses Product quality and process deviations Investigate performance gaps and implement immediate containment or corrective actions within the assigned authority. Maintain accurate production logs, shift reports, downtime records, material consumption records, and incident reports. Escalate significant safety, quality, maintenance, staffing, or production issues to the relevant manager in a timely manner. Ensure that all data entered into SAP or other production systems is complete, accurate, and submitted on time. Team Leadership and Workforce Management<br><br>Lead, supervise, and support the shift team, including operators, technicians, helpers, and other assigned employees. Assign responsibilities and communicate clear performance expectations at the beginning of each shift. Monitor employee attendance, punctuality, breaks, overtime, workplace conduct, and compliance with company procedures. Ensure appropriate staffing levels and coordinate any urgent staffing requirements with Production Management and HR. Provide on-the-job guidance, coaching, and feedback to shift employees. Identify training and development needs and communicate them to the relevant manager. Support employee performance management and disciplinary processes in coordination with Production Management and HR. Promote teamwork, accountability, respect, and effective communication among shift employees. Equipment and Maintenance Coordination<br><br>Monitor equipment condition and operational reliability throughout the shift. Ensure that operators complete required equipment inspections and basic autonomous maintenance activities. Report breakdowns, abnormalities, and equipment risks to the Maintenance team without delay. Coordinate with Maintenance to prioritize interventions and minimize production downtime. Ensure that equipment is safely isolated and released for maintenance in accordance with applicable procedures. Verify that equipment is safe and operationally ready before production resumes. Record equipment downtime, causes, actions taken, and operational impact accurately. Shift Handover and Communication<br><br>Conduct structured shift-start briefings covering production priorities, safety requirements, quality concerns, staffing, and equipment status. Complete a clear and comprehensive handover to the incoming Shift Manager or Supervisor. Ensure that handovers include production status, pending orders, equipment conditions, quality issues, safety concerns, staffing matters, and required follow-up actions. Communicate relevant shift information to Production Management and other supporting departments. Attend operational meetings and contribute accurate information regarding shift performance and challenges. Workplace Organization and Continuous Improvement<br><br>Ensure that production and supporting areas are maintained in a clean, safe, and organized condition. Lead implementation and sustainability of 5S standards within the assigned shift and production areas. Ensure compliance with approved standard operating procedures and visual management requirements. Identify and propose opportunities to improve safety, quality, productivity, workflow, resource utilization, and cost efficiency. Participate in continuous improvement activities, root-cause analysis, and problem-solving initiatives. Encourage shift employees to report problems and contribute practical improvement ideas. Compliance and Audit Readiness<br><br>Ensure compliance with Sika policies, plant procedures, management systems, and applicable legal requirements during the shift. Maintain accurate and traceable shift documentation and operational records. Support internal, external, customer, certification, and regulatory audits. Ensure timely closure of assigned corrective actions and audit findings. Immediately escalate any significant noncompliance or operational risk through the appropriate management channels. Key Performance Indicators<br><br>Performance may be measured against the following indicators:<br><br>Shift HSE performance and safety compliance Production output versus plan Schedule adherence Product quality and right-first-time results Yield and material usage variance Labor productivity and shift efficiency Waste, rework, and production losses Equipment downtime and response time Compliance with standard operating procedures Accuracy and timeliness of shift reports5S and workplace organization results Attendance and overtime management Completion of corrective and improvement actions<br><br>Qualifications<br><br>Qualifications and Experience<br><br>Bachelor’s degree in Mechanical, Chemical, Industrial, Production, or another relevant Engineering discipline. A relevant technical diploma may be considered where supported by substantial and directly relevant manufacturing experience. Typically, 3–7 years of experience in a manufacturing or production environment. At least 1–2 years of experience leading a production shift, line, or operational team. Experience in chemicals, construction materials, cementitious products, admixtures, coatings, or a comparable process-manufacturing industry is preferred. Demonstrated ability to achieve production, quality, and delivery targets in a demanding manufacturing environment. Practical experience coordinating with Quality, Maintenance, Warehouse, and HSE functions. Experience working in a structured manufacturing environment with documented procedures and performance indicators. Technical Knowledge<br><br>Good understanding of manufacturing processes, production planning, and shop-floor operations. Working knowledge of production quality controls and nonconforming-product management. Good awareness of occupational health, safety, and environmental requirements in a manufacturing environment. Basic understanding of equipment operation, breakdown identification, and maintenance coordination. Ability to monitor and interpret production KPIs, including output, efficiency, yield, waste, and downtime. Working knowledge of ERP or production management systems, preferably SAP or an equivalent system. Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Knowledge of 5S, Lean Manufacturing, root-cause analysis, or other continuous improvement methods is preferred. Knowledge of ISO 9001, ISO 14001, and ISO 45001 requirements is an advantage. Leadership Competencies<br><br>Strong shop-floor leadership and the ability to motivate, guide, and hold employees accountable. Ability to make timely, fact-based decisions within the assigned level of authority. Strong problem-solving skills and the ability to remain effective under operational pressure. Effective planning, prioritization, and resource-allocation skills. Clear communication and effective shift-handover capabilities. Ability to coordinate effectively with Production, Maintenance, Quality, Warehouse, and HSE teams. High level of responsibility, integrity, discipline, and reliability. Strong commitment to safety, quality, compliance, and operational excellence. Good written and spoken Arabic and English. Other Requirements<br><br>Willingness and ability to work on a rotating-shift schedule, including night shifts, weekends, and public holidays, according to plant operational requirements. Ability to respond appropriately to urgent production, safety, quality, staffing, and equipment-related matters during the assigned shift. Ability to work in an active manufacturing environment and comply with all applicable site safety and personal protective equipment requirements. <br><br>Additional Information<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación&nbsp;(Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p><b><b>Job Summary: </b></b></p><br><br><br><p><b><span>Partnering closely with functional leads and business lines, the Head of Customer Services Latin America &amp; Caribbean (LAC) drives the achievement of agreed AOP targets, services business development, and order intake growth across the region and its subsidiaries, spanning SATAIR, FHS/TSP, Airframe Services, Training, and SKYWISE Digital Services.&nbsp;</span></b></p><br><br><p><b><span>Strategically aligned with our corporate focus on reliability and customer satisfaction, the job holder secures operational paths to maintain a great CSIP confidence index and customer satisfaction, continuously monitors fleet operational reliability, and ensures regional support deliverables consistently meet or exceed customer expectations. Adhering to our core company values, the leader is fully accountable for cultivating and growing a high-performance regional Customer Services team.&nbsp;</span></b></p><br><br><br><p><b><b>Primary Responsibilities:&nbsp;</b></b></p><br><br><br><br><br><p><b><span>Manage all regional Customer Services activities:</span><span> 50%</span></b></p><br><br><ul><li><p><b><span>Achieve Customer satisfaction through CSIP (Customer Support Improvement Program) and objectives for support and services (Prepare the future)</span></b></p><br><br></li><li><p><b><span>Ensuring Safety of Operations in the LAC</span></b></p><br><br></li><li><p><b><span>Delivering the Customer Support and Services business objectives, and securing Customer Satisfaction with customers in the LAC region (airlines/MROs/lessors)</span></b></p><br><br></li><li><p><b><span>Contribute to services sales campaigns through GAM.&nbsp;</span></b></p><br><br></li><li><p><b><span>The job holder is responsible for S services order intake targets (Satair, Skywise, Customer care) in the region in accordance with business objectives and specific business line AOP targets</span></b></p><br><br></li><li><p><b><span>Develop new business services (airport services, MRO services, training partnership, FHS local repair,...) in the region in accordance with business objectives.</span></b></p><br><br></li><li><p><b><span>Secure and accelerate successful development of services (Boost competitiveness)</span></b></p><br><br></li><li><p><b><span>Deliver our AOP in terms of support, cost, services revenues gross margin (Deliver on commitment)</span></b></p><br><br></li><li><p><b><span>Sustain aircraft operational reliability (Deliver on commitment)</span></b></p><br><br></li></ul><br><p><b><span>In coordination with Central Customer Services organization and relevant functional organisations, lead and ensure the following activities are properly conducted for the LAC region:&nbsp;</span></b></p><br><br><ul><li><p><b><span>Customer Support Directors</span></b></p><br><br></li><li><p><b><span>Field Service</span></b></p><br><br></li><li><p><b><span>Customer Services Business Development</span></b></p><br><br></li><li><p><b><span>Services delivery (e.g. FHS-TSP, Flight crew and maintenance training, airframe services, digital services)</span></b></p><br><br></li><li><p><b><span>Materials and logistics delivery and support through SATAIR</span></b></p><br><br></li><li><p><b><span>Engineering and technical publications support</span></b></p><br><br></li><li><p><b><span>Fleet efficiency and Engineering activity</span></b></p><br><br></li><li><p><b><span>Digital development and solutions support</span></b></p><br><br></li><li><p><b><span>Flight Operations support activity</span></b></p><br><br></li><li><p><b><span>Flight Operations and Digital Services delivery through SKYWISE</span></b></p><br><br></li><li><p><b><span>Supplier Support</span></b></p><br><br></li></ul><br><br><p><b><span>Strategic initiatives: </span><span>20%</span></b></p><br><br><ul><li><p><b><span>Drive Airbus Customer Services Strategic initiative in the region (e.g. infrastructure development, MRO activity through partners, training partnerships, supporting delivery of solutions to nations, ecosystem development, developing alliances)</span></b></p><br><br></li><li><p><b><span>Safely support growing fleet in Latin America &amp; Caribbean Region</span></b></p><br><br></li><li><p><b><span>Secure fleet growth and prepare Airbus Latin America &amp; Caribbean, in particular on the support platform&nbsp;</span></b></p><br><br></li><li><p><b><span>Support customer services’ cooperation strategy</span></b></p><br><br></li><li><p><b><span>Increase proximity to customer for facilitating support and services</span></b></p><br><br></li></ul><br><br><br><br><p><b><span>Local management for Customer services : </span><span> 20%</span></b></p><br><br><p><b><span>Lead Local Customer services activities, projects and continuous improvement initiatives .Team management Oversee the planning, execution, and delivery of customer services LAC projects and activities, ensuring they are completed on time, within budget, and to the required quality standards. Develop services and partnerships (MRO, Airlines)</span></b></p><br><br><p><b><span>Lead a team located in Miami, Fl, and in the LAC countries, fostering a culture of innovation, collaboration, and continuous improvement. Provide mentorship and guidance to team members, supporting their professional development and ensuring high levels of performance. Implement the Airbus People Tempo (HR cycle) actions for each direct employee and ensure the actions are closed at lower organizational levels</span></b></p><br><br><p><b><span>Global Continuous Alignment </span><span> 5%</span></b></p><br><br><ul><li><p><b><span>Ensure associated worldwide processes are applied to ensure continuity with all other geographic regions.</span></b></p><br><br></li><li><p><b><span>The job holder ensures and is accountable for the Customer Support process adherence in the LAC region</span></b></p><br><br></li><li><p><b><span>The job holder contributes to Airbus overall strategy in the region including driving Customer Services’ cooperation strategy</span></b></p><br><br></li></ul><br><p><b><b>Additional Responsibilities:</b><span> 5%</span></b></p><br><br><br><p><b><span>Other duties as assigned by the operations or functional management (5%)</span></b></p><br><br><br><p><b><b>Qualified Experience and Training:&nbsp;</b></b></p><br><br><br><p><b><b>Education:</b></b></p><br><br><p><b><span>Required</span></b></p><br><br><ul><li><p><b><span>BS degree or equivalent in Engineering or Business Administration or related fields.</span></b></p><br><br></li></ul><p><b><span>Preferred</span></b></p><br><br><ul><li><p><b><span>Master degree</span></b></p><br><br></li><li><p><b><span>Aviation Engineering degree preferred&nbsp;</span></b></p><br><br></li></ul><br><p><b><b>Experience:</b></b></p><br><br><p><b><span>Required</span></b></p><br><br><ul><li><p><b><span>15 years of professional experience including&nbsp;</span></b></p><br><br></li><li><p><b><span>5 years in a leadership role with direct or Indirect (functional or project) people management</span></b></p><br><br></li><li><p><b><span>5 years experience in a Customer Services functions OR Airline operations</span></b></p><br><br></li><li><p><b><span>Significant Proven experience with Airline operations exposure, technical and business</span></b></p><br><br></li></ul><p><b><span>Preferred</span></b></p><br><br><br><p><b><b>Licensure/Certifications: NA</b></b></p><br><br><br><p><b><b>Travel Required:&nbsp;</b></b></p><br><br><ul><li><p><b><span> 50% </span><span>Domestic and International</span></b></p><br><br></li></ul><p><b><b>Citizenship:</b></b></p><br><br><ul><li><p><b><span>&nbsp;Eligible for employment in the U.S.</span></b></p><br><br></li></ul><p><b><b>Clearance:</b><i> NA</i></b></p><br><br><br><p><b><b>Qualified Skills:&nbsp;</b></b></p><br><br><br><p><b><b>Knowledge, Skills, Demonstrated Capabilities:</b></b></p><br><br><p><b><span>Required</span></b></p><br><br><ul><li><p><b><span>Capacity to connect and influence a very diverse and multicultural environment with a strong understanding of Latin America and Caribbean culture (Mexico, Colombia, Chile, Brazil, Argentina, Peru) and European culture.&nbsp;</span></b></p><br><br></li><li><p><b><span>Communication</span></b></p><br><br><ul><li><p><b><span>Excellent presentation skills both oral and written with negotiations skills,&nbsp;</span></b></p><br><br></li><li><p><b><span>Commercial and financial exposure,&nbsp;</span></b></p><br><br></li><li><p><b><span>Active listener&nbsp;</span></b></p><br><br></li><li><p><b><span>Complex problem Solving and creativity </span></b></p><br><br></li></ul></li><li><p><b><span>Strong customer focus with a deep ingrained services-minded approach to continuously exceed customer expectations and drive regional satisfaction indexes</span></b></p><br><br></li><li><p><b><span>Organization and Coordination to coordinate support deliverables across disparate international teams&nbsp;</span></b></p><br><br></li><li><p><b><span>Leadership:&nbsp;</span></b></p><br><br><ul><li><p><b><span>Agility</span></b></p><br><br></li><li><p><b><span>Strategic vision,&nbsp;</span></b></p><br><br></li><li><p><b><span>Emotional intelligence, to lead inspire diverse teams</span></b></p><br><br></li><li><p><b><span>Facilitation</span></b></p><br><br></li><li><p><b><span>Negotiation and Influence</span></b></p><br><br></li></ul></li></ul><br><p><b><span>Preferred:</span></b></p><br><br><br><p><b><b>Organizational information:</b></b></p><br><br><p><b><span>Operational report to Head of Latin America &amp; Caribbean (AAIL)</span></b></p><br><br><p><b><span>Functional report to Airbus Head of Customer Support (SC)</span></b></p><br><br><br><p><b><b>Communication Skills:&nbsp;</b></b></p><br><br><p><b><i>Languages Required</i><span>:</span></b></p><br><br><ul><li><p><b><span>Fluent (influence level) in English</span><span> and Spanish&nbsp;</span></b></p><br><br></li></ul><p><b><span>Languages Preferred:</span></b></p><br><br><ul><li><p><b><span>Portuguese, French, German</span></b></p><br><br></li></ul><br><p><b><b>Technical Systems Proficiency:</b></b></p><br><br><p><b><span>Required:</span></b></p><br><br><ul><li><p><b><span>Good technical knowledge of aircraft and services portfolio, probably gained through education and/or experience and interest&nbsp;</span></b></p><br><br></li></ul><br><p><b><b>Complexity of the Role:</b></b></p><br><br><br><p><b><b>Level of Decision Making:</b></b></p><br><br><ul><li><p><b><span>Strategic decision making</span></b></p><br><br></li><li><p><b><span>Fully accountable on his budget and activities</span></b></p><br><br></li></ul><br><p><b><b>Direct Reports:&nbsp;</b></b></p><br><br><p><b><span>Is this a people manager? </span><i>YES</i></b></p><br><br><p><b><span># of Exempt Reports: 25 in Miami + 100 in LAC region </span></b></p><br><br><br><br><p><b><b>Job Dimensions:&nbsp;</b></b></p><br><br><ul><li><p><b><span>The jobholder has the overall responsibility for ensuring Safety of Operations, delivering Customer Support and Services business objectives, and securing Customer Satisfaction with customers in the region (airlines/MROs/lessors)</span></b></p><br><br></li><li><p><b><span>The jobholder has the responsibility to contribute to services sales campaigns through GAM&nbsp;</span></b></p><br><br></li><li><p><b><span>The jobholder has responsibility for S services order intake targets (Satair, Skywise, Customer care) in the region in accordance with business objectives and specific business line AOP targets.</span></b></p><br><br></li><li><p><b><span>The jobholder has the responsibility to develop new business services (airport services, MRO services, training partnership, FHS local repair,...) in the region in accordance with business objectives.</span></b></p><br><br></li><li><p><b><span>The jobholder has responsibility for Customer Support process adherence in the region</span></b></p><br><br></li><li><p><b><span>The jobholder has the responsibility to contribute to Airbus overall strategy in the region including driving Customer Services’ cooperation strategy</span></b></p><br><br></li><li><p><b><b>Operating Budget (financial terms):&nbsp;</b></b></p><br><br><ul><li><p><b><u>Operating budget: 7,8M USD target in 2026</u></b></p><br><br></li><li><p><b><u>Region Services Sales Order Intake target 2026</u><span>: 308 MUSD</span></b></p><br><br></li></ul></li></ul><br><ul><li><p><b><b>Other dimensions relevant to the position:&nbsp;</b></b></p><br><br><ul><li><p><b><u>Number of customers</u><span>: 17&nbsp;</span></b></p><br><br></li><li><p><b><u>Airline Fleet in service</u><span>: ~809 aircraft</span></b></p><br><br></li><li><p><b><u>Airline Fleet backlog</u><span>: ~800+ aircraft</span></b></p><br><br></li></ul></li></ul><br><p><b><b>Nature of Contacts:&nbsp;</b></b></p><br><br><ul><li><p><b><span>Internal and External Executive level (Influencing and Negotiating)</span></b></p><br><br></li><li><p><b><span>Customers at all levels including CEOs (Influencing and Negotiating)</span></b></p><br><br></li><li><p><b><span>Internal Airbus network (all levels and all countries)</span></b></p><br><br></li><li><p><b><span>Influence in a multicultural environment, and strong understanding of Latin America and Caribbean culture (Mexico, Colombia, Chile, Brazil, Argentina, Peru)</span></b></p><br><br></li></ul><br><p><b><b>Physical Requirements:</b></b></p><br><br><br><ul><li><p><b><span>Onsite or remote: 100% on site </span></b></p><br><br></li><li><p><b><span>Vision: Daily able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.&nbsp;</span></b></p><br><br></li><li><p><b><span>Hearing: Daily able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.&nbsp;</span></b></p><br><br></li><li><p><b><span>Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.&nbsp;</span></b></p><br><br></li><li><p><b><span>Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.</span></b></p><br><br></li><li><p><b><span>Carrying: Occasonally able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.&nbsp;</span></b></p><br><br></li><li><p><b><span>Lifting: Occasonally able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</span></b></p><br><br></li><li><p><b><span>Pushing / Pulling: Occasonally able to push and pull small office furniture and some equipment and tools.&nbsp;</span></b></p><br><br></li><li><p><b><span>Sitting: Daily able to sit for long periods of time in meetings, working on the computer.&nbsp;</span></b></p><br><br></li><li><p><b><span>Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.</span></b></p><br><br></li><li><p><b><span>Standing: Daily able to stand for discussions in offices or on production floor.&nbsp;</span></b></p><br><br></li><li><p><b><span>Travel: able to travel independently and at short notice. 50%</span></b></p><br><br></li><li><p><b><span>Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.&nbsp;</span></b></p><br><br></li><li><p><b><span>Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site</span></b></p><br><br></li><li><p><b><span>Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.</span></b></p><br><br></li></ul><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas, Inc.<br><p><b>Employment Type:</b></p><br><br>Permanent<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Leadership &lt;JF-FA-EM&gt;<p>------</p><br><br>Job Posting End Date: 07.13.2026<p>------</p><br><br>Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to&nbsp;</span><span>emsom@airbus.com.</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>The Policy and Partnerships Unit in UNDP Egypt serves as a strategic backbone for the country office, primarily responsible for leading policy work and managing high-level partnerships with government / national institutions, bilateral donors, International Financial Institutions (IFIs), the private sector, foundations, etc.&nbsp; The unit provides evidence-based policy advice to national counterparts, to support informed decision-making for sustainable development. The unit works closely with programmatic teams to explore new partnerships and new modalities of engagement with partners towards resource diversification and mobilization.&nbsp; Furthermore, it acts as a convenor and coordinator for multi-stakeholder collaboration on issues that cut across the programmatic themes, —aligned with the Sustainable Development Goals (SDGs) and Egypt's national development priorities.&nbsp;</p><br> <p>In this context, and as UNDP is increasingly becoming an important partner in SDG financing, including innovative finance solutions, the Country Office is endeavoring to operationalize the Financing for Development (FfD) agenda , within the responsibilities of the Policy and Partnerships team.&nbsp;</p><br> <p>The incumbent will provide analytical and substantive support to the Policy and Partnerships Specialist in convening key stakeholders across the financing ecosystem to align financing with the SDGs. This includes supporting policy dialogues, contributing to evidence-based policy making, and&nbsp; co-designing and piloting innovative financing tools and mechanisms, while engaging stakeholders, collaborating with policymakers, and advancing solutions that enhance the effectiveness and impact of SDG/development financing.</p><br> <p><strong>Scope of work</strong></p><br> <p>Under the overall guidance of the Policy and Partnerships Specialist, the incumbent will contribute to the technical and strategic development of sustainable financing within the CO’s programme portfolio. This includes supporting the design of innovative, finance-driven interventions&nbsp;informed by socio-economic analysis and aligned with national development priorities and the SDGs. Policy and Financing Officer will provide policy analysis and technical support across priority thematic areas, contributing to the development of policy briefs, analytical reports and knowledge products. The role also includes supporting programme development and implementation, resource mobilization efforts, and identifying and strengthening partnerships. The incumbent will facilitate thematic and development finance policy dialogues, engage with government counterparts, development partners, and other stakeholders, and support knowledge exchange on thematic priorities and sustainable finance issues relevant to Egypt’s development agenda. Additionally, the Policy and Financing Officer will undertake research and data analysis to inform evidence-based policies across thematic areas, support SDG financing initiatives, and contribute to the organization of high-level events and technical discussion to advance CO priorities.&nbsp;</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>The following key responsibilities outline the role in detail:</p><br> <p><strong>1.Provide strategic input for the design and implementation of the office’s research and policy advocacy programmes/ projects focusing on the achievement of the following results:</strong></p><br> <ul> <li>Provide policy analysis and technical support on priority thematic areas, contributing to the development of policy briefs, analytical reports, and strategic inputs aligned with national development priorities and the SDGs.&nbsp;</li> <li>Undertake research and data analysis to inform evidence-based decision-making, including the compilation, analysis, and interpretation of socio-economic and policy data.&nbsp;</li> <li>Support the preparation of high-quality knowledge products, including talking points, briefing notes, concept notes, and reports for senior management and external stakeholders.&nbsp;</li> <li>Support the organization of policy dialogues, workshops, and high-level events, including coordination of logistics and substantive inputs.</li> <li>Lead the drafting of Terms of Reference related to project implementation, and monitor contracts and implementation of activities as needed.&nbsp;</li> <li>Provide inputs and strategic recommendations for the development of relevant programme/project proposals in line with UNDP’s Country Programme and for scaling up of the SDG finance portfolio, when appropriate in close collaboration with UNDP and other UN agencies regional and corporate networks of experts.</li> <li>In close consultation with the relevant stakeholders, identify areas for support and intervention within the area of sustainable financing to maintain UNDP’s relevance within the context of the country’s evolving development situation.</li> <li>Provide policy advice and technical support to the design and implementation of SDG finance policy projects of the portfolio through consultation with the Government, development partners, UN agencies, financial institutions, NGOs/CSOs and other partners.</li> <li>Contribute to gender-mainstreaming in research and analysis, as well as in the formulation of policies, programme interventions, procedures, guidelines, and tools of the SPP team.</li> </ul> <p><strong>2.Ensure provision of <u>high-quality policy advisory services</u> to the Governments, financial sector and relevant stakeholders, facilitation of knowledge management and capacity building, and promotion of effective cross-project and cross-unit knowledge exchange, with a focus on achieving the following results:</strong></p><br> <ul> <li>Contribute to the development of integrated policy solutions, linking governance, financing, and sectoral interventions, and supporting the application of tools such as SDG acceleration and financing frameworks.&nbsp;</li> <li>Facilitate coordination with national counterparts and partners, including government entities, development partners, and UN agencies, to support policy dialogue and joint initiatives.&nbsp;</li> <li>Conduct research and analysis on policy-relevant issues related to SDG financing and other related topics and identify strategic entry points and partnerships to address national priorities. Identify and synthesize best practices and lessons learned on key thematic issues, and promote knowledge sharing across portfolios and programme teams, within and outside the country office and other relevant stakeholders.</li> <li>Support knowledge management and policy advocacy, ensuring availability of data, analysis, results, and communication material to showcase progress, achievements and impact of UNDP’s work in development finance, including contributing to UNDP global policy networks and communities of practice.</li> <li>Prepare briefs, talking points, and analytical documents as required.</li> </ul> <p><strong>3.Ensure development of <u>strategic partnerships and support resource mobilization&nbsp;</u>efforts with a focus on the achievement of the following results:</strong></p><br> <ul> <li>Manage partnership development and support resource mobilization efforts, including the preparation of project proposals and knowledge products, and participation in relevant country and regional-focused meetings, in line with the country office’s partnership and resource mobilization strategy.</li> <li>Ensure and facilitate access to thought leaders and technical expertise to support the design and implementation of innovative approaches to development financing.&nbsp;</li> <li>Build, nurture and maintain strategic partnerships and networks of knowledge and implementation partners on SDG financing, and support the implementation of regional partnership strategies with UN and external partner institutions, including governments, IFIs, private sector, academia, NGOs, and CSOs.</li> <li>Participate in relevant external meetings, including partnership building, resource mobilization, and advocacy activities with UN partners, and external stakeholders.</li> </ul> <p><strong>4.Support the <u>management of projects/programmes under the policy portfolio,</u> including ensuring effective quality assurance and oversight, and application of Results Based Management (RBM) across the portfolio</strong></p><br> <ul> <li>Monitor implementation of policy projects, and liaise with relevant UN agencies, key stakeholders, and implementing partners to track project progress, support problem-solving, and implement corrective measures.</li> <li>Ensure effective application of RBM tools and project/programme monitoring and evaluation procedures and guidelines to support achievement of outcome level results.</li> <li>Where relevant, support the effective management, monitoring and reporting of country office programmes and projects.</li> <li>Where relevant, in collaboration with the programme units and project management units, develop project annual workplans, including detailed plans for procurement and recruitment of goods and services.</li> <li>Support the preparation of high quality project and donor reports, ensuring alignment with reporting standards.</li> </ul> <p><strong>5.Other responsibility</strong></p><br> <ul> <li>Support the Head of Policy and Partnerships team in overseeing and managing research projects in other thematic areas, including human development, green transition, etc.</li> <li>Contribute to other office-wide initiatives and perform additional tasks as required to support UNDP’s overall mandate.</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</p><br> <p><strong>Institutional arrangements</strong></p><br> <p>The incumbent will work under the direct supervision of the Policy and Partnerships Specialist under the overall guidance of the RR.</p><br> <p><strong>Competencies</strong></p><br> <i><strong>Core&nbsp;</strong></i> <br> <p><strong>Achieve Results:</strong></p><br> LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline <br> <p><strong>Think Innovatively:</strong></p><br> LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements&nbsp; <br> <p><strong>Learn Continuously</strong></p><br> LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback <br> <p><strong>Adapt with Agility&nbsp;</strong></p><br> LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible&nbsp; <br> <strong>Act with Determination&nbsp;</strong> LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident <br> <p><strong>Engage and Partner</strong></p><br> LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships <br> <p><strong>Enable Diversity and Inclusion</strong></p><br> LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination&nbsp; <br> <p><i><strong>Cross-Functional &amp; Technical competencies&nbsp;:</strong></i></p><br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> <i><strong>Business Direction &amp; Strategy</strong></i> System Thinking Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system <br> <i><strong>Business&nbsp;Development</strong></i> Collective Intelligence Design <p>Ability to bring together diverse groups of people, data, information, ideas, and technology to solve problems and design solutions or services.</p><br> <p>Knowledge and understanding of Collective Intelligence Design principles, methodology and practices.</p><br> <br> <i><strong>Business Development&nbsp;</strong></i> Knowledge Generation <p>Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches.&nbsp;</p><br> <p>Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations</p><br> <br> <i><strong>Business&nbsp;Management</strong></i> Project&nbsp;Management Ability&nbsp;to plan, organize, prioritize, and control resources, procedures, and protocols to achieve specific goals.&nbsp; <br> <i><strong>Partnership Management</strong></i> Multi-stakeholder engagement and funding Knowledge and ability to forge multi-stakeholder partnerships, and remove any obstacles to resource mobilization and multi-stakeholder funding platforms <br> <i><strong>2030 Agenda: Partnerships&nbsp;</strong></i> SDG Finance&nbsp; Public Finance for the SDGs. <br> <i><strong>2030 Agenda: Partnerships&nbsp;</strong></i> SDG Finance Unlocking Private Capital and Aligning Business Operations for the SDGs. <br> <p><strong>Required Skills and Experience</strong></p><br> <strong>Minimum academic requirements</strong> <ul> <li>Advanced university degree (master’s degree or equivalent) in fields related to Economics, Political/Social Science, International Law, Social Affairs, International Relations or related fields, is required.&nbsp; Or</li> <li>A first-level university degree (bachelor’s degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.</li> </ul> <br> <strong>Minimum number of years of relevant work experience</strong> <ul> <li>Minimum 2 years (with master’s degree) or 4 years (with bachelor’s degree) of progressively responsible relevant experience at the national or international level in providing technical advice, conducting research, formulating policies, and/or developing and managing complex projects in sectors applicable to Sustainable Development Finance and private sector partnerships.</li> </ul> <br> <strong>Required skills</strong> <ul> <li>Experience in fostering networks and partnerships and ability to provide coordination with the UN Agencies, international and other organizations present in the sector.</li> <li>Strong experience with bilateral or multilateral organizations in Sustainable Development and SDG Finance.</li> <li>Experience in the use of computers, office software packages (MS Word, Excel, etc.) and web-based ERP management systems, and advanced knowledge of spreadsheet and database packages.</li> </ul> <br> <strong>Desired skills in addition to the competencies covered in the Competencies section</strong> <ul> <li>Experience with project planning and consulting, including the effective provision of substantive technical leadership and guidance, oversight, monitoring, and reporting for projects/programmes with similar scale, scope, and complexity.</li> <li>Experience with Quantum ERP system is desirable.</li> <li>Prior engagement with UNDP Sustainable Finance Hub offers, tools, or initiatives is an asset.</li> </ul> <br> <strong>Required Language(s)</strong> <ul> <li>Fluency in English and Arabic is required.&nbsp;</li> <li>Knowledge of an additional UN language is desirable.</li> </ul> <br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>