وظائف خدمة عملاء - الغربية مصر

المهام المطلوبة: الرد على هواتف العملاء باحتراف والرد على استفسارات وشكاوى العملاء. البحث عن المعلومات المطلوبة باستخدام الموارد المتاحة. معالجة وحل شكاوى العملاء المتعلقة بمبيعات المنتجات لمشاكل خدمة العملاء. تزويد العملاء بخدمات المؤسسة ومعلومات المنتج. متابعة مكالمات العملاء المعقدة عند الاقتضاء. إكمال ملاحظات المكالمات وتقارير المكالمات حسب الضرورة وتحديثها في CRM. الحصول على جميع البيانات ذات الصلة وتقييمها للتعامل مع الشكاوى والاستفسارات. تسجيل تفاصيل التعليقات والاستفسارات والشكاوى والإجراءات المتخذة. الإدارة والتواصل والتنسيق مع الإدارات الداخلية. <p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 50</li><li>نظام الورديات: صباحية فقط</li></ul>

<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 20</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين صحي، تأمين اجتماعي، ساعات إضافية</li></ul>

Company Description Techy Global is a fast-growing EdTech company focused on equipping young learners with future-ready technology skills. Through Techy School, the organization offers hands-on programs in AI, Robotics, and Coding for learners aged 4–18, including workshops, hackathons, and international competitions. The Techy App expands this ecosystem by providing a social e-learning community where students learn and collaborate, parents monitor progress, and schools access an integrated digital learning platform. Techy Global’s learners regularly participate in global tech competitions and innovation programs, achieving strong results and recognition. The company’s mission is to shape the future of tech education one learner at a time, creating an engaging and inclusive environment for all participants. Role Description This full-time, on-site Customer Service Representative role is based in Ţanţā. The Customer Service Representative will respond to inquiries from students, parents, and partner schools via phone, email, and chat, ensuring timely and accurate information about programs, schedules, and the Techy App. The role includes resolving issues, escalating complex cases when necessary, and following up to ensure satisfaction and continuity of service. The representative will maintain detailed records in customer support systems, monitor feedback, and contribute suggestions to improve the overall customer experience. Collaboration with academic, operations, and technical teams is expected to coordinate solutions and support a smooth learning journey for all users. Qualifications Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction. Experience in Customer Support and handling Customer Service Representatives tasks in a fast-paced environment. Skills in managing and enhancing Customer Experience across multiple communication channels. Strong communication, active listening, and problem-solving abilities. Comfort working with digital tools, CRM or ticketing systems, and basic office software. Fluency in English and local language; additional languages are an advantage. Prior experience in education, EdTech, or technology-focused organizations is beneficial. Ability to work on-site in Ţanţā, manage shifting priorities, and collaborate with diverse teams.1–2 years of experience.

Company Description :Dokkan Agency is a results-driven e-commerce growth agency and an official Meta Business Partner, helping brands across Saudi Arabia, Egypt, and the MENA region grow their online sales. With over 500 success stories and more than EGP 1 Billion in generated revenue for our clients, we empower businesses through performance marketing, e-commerce strategies, and digital transformation. Join Dokkan Agency and be part of a fast-growing team shaping the future of e-commerce in the region.<br>Role Description :We are hiring an Indoor Sales Representative to join our team in Tanta. This is a full-time, on-site position where you will be responsible for communicating with potential customers, presenting Dokkan Agency's services, following up on leads, and helping businesses find the right digital solutions. Whether you're a student looking to gain practical experience or a fresh graduate ready to start your career, we'd love to hear from you.<br>Qualifications :Students and Fresh Graduates are welcome to apply. Strong communication and interpersonal skills. Passion for Sales and Customer Success. Ability to work toward sales targets. Basic computer skills. Must have a personal Laptop. Previous sales or customer service experience is a plus, but not required.<br>What We Offer :Competitive salary + attractive commission. Professional training and career development. Clear career growth opportunities. Friendly and supportive work environment. Hands-on experience with one of the leading e-commerce agencies in the MENA region.<br>Location: Tanta (On-site) . Send your CV : https://wa.me/201060029006 .