وظائف خدمة عملاء في مصر

Customer Service Representative – English Account | TTEC | Up to 24,480 EGP Gross<br><br>???? TTEC IS HIRING – OPEN DAY! ????<br><br>TTEC is hiring Customer Service Representatives for its English Account in Cairo.<br><br>???? Open Day: Tuesday, September 1st<br>???? Location: Maadi Technology Park, Cairo<br><br>???? Salary: Up to 24,480 EGP Gross<br><br>✅ Requirements:<br>▪️ Graduate-level education<br>▪️ Minimum 1 year of Customer Service experience<br>▪️ English communication skills suitable for a customer-facing role<br>▪️ Strong communication and problem-solving skills<br>▪️ Willingness to work on-site at Maadi Technology Park<br>▪️ Availability to attend the Open Day<br><br>???? What We Offer:<br>▪️ Competitive salary package<br>▪️ International work environment<br>▪️ Career growth opportunities<br>▪️ Professional development opportunities<br>▪️ Supportive team environment<br><br>???? Interested in joining TTEC?<br><br>Apply Now and our recruitment team will review your application and contact qualified candidates with the next steps.<br><br>???? Tuesday, September 1st<br>???? Maadi Technology Park<br><br>Apply Now!

Responsibilities:<br><br>Respond to customer inquiries via phone, email, and chat. Assist customers with questions, orders, and requests. Handle complaints and provide effective solutions. Follow up with customers to ensure their satisfaction. Maintain accurate customer records and update systems. Coordinate with other departments to resolve customer issues. <br><br>Job Description<br><br>✅ Requirements:<br><br>Previous customer service experience is preferred. Excellent communication and interpersonal skills. Good English communication skills. Strong problem-solving abilities. Good computer skills. Ability to work under pressure and as part of a team. Positive, professional, and customer-focused attitude. <br><br>???? We Offer:<br><br>Competitive salary. Supportive working environment. Training and development opportunities. Career growth opportunities

Job Description<br><br>???? Earn up to 300K EGP annually<br><br>???? Medical insurance up to 200K EGP annually<br><br>???? Transportation provided<br><br>???? Free professional courses<br><br>???? Opportunities to grow within Sutherland after 9 months<br><br>???? International environment with plenty of learning opportunities<br><br>???? Don't miss out!<br><br>???? Apply through the form or text us directly at 01050014512.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

<p data-path-to-node="4"><strong data-path-to-node="5" data-index-in-node="0">Role Purpose:</strong> Responsible for managing the day-to-day operations of the Customer Service Gateway Team to ensure all regional and global operations and customer service standards are consistently achieved. This role focuses on proactively acquiring accurate information from customers to expedite customs clearance formalities, resolving complex clearance issues, and ensuring a seamless stakeholder experience.</p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0"><br></strong></p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">Key Responsibilities:</strong></p><ul data-path-to-node="7"><li><p data-path-to-node="7,0,0">Deliver exceptional customer service, ensuring all telephone and email inquiries are addressed promptly and within established service level standards.</p></li><li><p data-path-to-node="7,1,0">Collaborate extensively with customers and internal station teams to resolve customs clearance issues efficiently.</p></li><li><p data-path-to-node="7,2,0">Proactively acquire and verify critical shipment information from customers to expedite clearance formalities.</p></li><li><p data-path-to-node="7,3,0">Maintain regular, proactive communication with internal and external stakeholders regarding the status of held shipments.</p></li><li><p data-path-to-node="7,4,0">Address specific customer disputes and provide expert advice on technical customs and clearance issues.</p></li><li><p data-path-to-node="7,5,0">Liaise effectively with customs officials to clarify duties payable, resolve disputes, and manage problem shipments.</p></li><li><p data-path-to-node="7,6,0">Extract and analyze data from internal clearance systems (e.g., DCC, DCE, CIA, GIA, GEMA) to inform customers of shipment arrival and pre-clearance status.</p></li><li><p data-path-to-node="7,7,0">Verify that all shipments possess a Bill of Entry and accurate notification of charges prior to delivery dispatch.</p></li><li><p data-path-to-node="7,8,0">Coordinate the retrieval of original paperwork from the warehouse to ensure timely and compliant clearance processes.</p></li><li><p data-path-to-node="7,9,0">Manage administrative processes by scanning paperwork, updating manual system comments, and inputting checkpoints to maintain network visibility and compliance.</p></li><li><p data-path-to-node="7,10,0">Maintain accurate and up-to-date customer databases to capture shipment statuses and retain vital data.</p></li><li><p data-path-to-node="7,11,0">Monitor operational performance to ensure all Key Performance Indicators (KPIs) are met, reporting outcomes and action plans to management.</p></li></ul><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0"><br></strong></p><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">Qualifications, Experience and Competencies:</strong></p><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">University Graduate.</p></li><li><p data-path-to-node="9,1,0">Advanced to fluent proficiency in both written and spoken English.</p></li><li><p data-path-to-node="9,2,0">Proven professional experience in Customer Service, Logistics, or Customs Clearance.</p></li><li><p data-path-to-node="9,3,0">Strong technical proficiency in utilizing clearance and logistics tracking systems (e.g., DCC, DCE, CIA, GIA, GEMA).</p></li><li><p data-path-to-node="9,4,0">Exceptional interpersonal skills with a demonstrated ability to build and maintain relationships with diverse stakeholders, including customs officials.</p></li><li><p data-path-to-node="9,5,0">High stress tolerance with a consistent passion for delivering outstanding customer delight in a fast-paced environment.</p></li><li><p data-path-to-node="9,6,0">Excellent verbal and written communication skills.</p></li><li><p data-path-to-node="9,7,0">Meticulous attention to detail and accuracy in data management and compliance administration.</p></li><li><p data-path-to-node="9,8,0">Demonstrated problem-solving abilities, specifically in resolving disputes and expediting complex operational processes.</p></li><li><p data-path-to-node="9,9,0">A collaborative team player who works cooperatively to achieve collective operational targets.</p></li></ul><p data-path-to-node="10"><br></p><p data-path-to-node="10"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="10"><br></p><p data-path-to-node="11">✨ We ???????????????????????????? ???????????? ???????????????????????????????????????? </p><p data-path-to-node="11">✨ We ???????????????? </p><p data-path-to-node="11">✨ We ???????????????? ????????????????????????????????<br></p>

Company Description Raya Customer Experience (Raya CX) delivers next-generation business process outsourcing and customer experience management for clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets to provide reliable, scalable support solutions. Its services are powered by advanced technology, robust operating strategies, and a strong focus on continuous improvement and innovation. Raya CX offers a dynamic, multicultural work environment for individuals who are passionate about customer experience.<br>Role Description The Customer Service Representative – French (Fluent) is a full-time, on-site role based in Qesm El Maadi. The role involves handling inbound and outbound customer inquiries in French, resolving issues, and providing accurate information about products and services. The representative will manage customer interactions via phone, email, chat, or other channels, ensuring timely responses and professional communication. Daily tasks include documenting cases, following up on pending requests, escalating complex issues when necessary, and maintaining up-to-date knowledge of client policies and procedures. The role also requires meeting performance targets, contributing to a positive team environment, and supporting continuous improvement in the customer experience.<br>Qualifications<br> Demonstrated skills in customer service and customer support, with the ability to handle inquiries and resolve issues effectively. Proven focus on customer satisfaction and customer experience, ensuring empathetic, solution-oriented interactions. Experience working as a Customer Service Representative or in similar customer-facing roles is preferred. Fluency in French (spoken and written) and good command of English for internal communication. Strong verbal and written communication skills, active listening, and problem-solving abilities. Comfort working in an on-site, fast-paced environment and meeting defined performance metrics. Basic computer literacy and ability to learn new systems and tools quickly. Previous BPO/contact center experience and familiarity with international clients are advantageous. High school diploma or equivalent required; post-secondary education is a plus.

We’re Hiring | Customer Service Representative<br>Sutherland Global is looking for motivated and customer-focused individuals to join our team in New Cairo.<br>Position:<br>Customer Service Representative<br>Requirements<br>* University graduates & Dropouts* English proficiency: B2–C1* Excellent verbal and written communication skills* Strong customer service and interpersonal skills* Good problem-solving and decision-making abilities* Basic computer literacy* Ability to work in a fast-paced, target-driven environment* Willingness to work on-site in New Cairo* Flexibility to work rotational shifts, including weekends when required<br>Key Responsibilities<br>* Handle customer inquiries and provide accurate and professional assistance* Identify customer needs and provide appropriate solutions* Resolve customer issues efficiently while maintaining a high level of customer satisfaction* Maintain accurate records of customer interactions* Follow established procedures, quality standards, and company policies* Collaborate with internal teams when necessary to ensure effective issue resolution<br>What We Offer<br>* Competitive salary package* Paid training* Career development and growth opportunities* Professional and supportive work environment* Opportunity to join a global organization and develop your customer service skills<br>???? Location: New Cairo, Egypt???? Work Model: On-site???? Employment Type: Full-time

e& CX Solutions is looking for very good to excellent English speakers to join Etisalat UAE via calls and support UAE customers.<br>✅ Requirements: • Graduate of any major • English B2 • Rotational shifts flexibility<br>✔️ What’s in it for you?<br> ???? Net Salary up to 15K EGP + incentives <br> ???? Fast career growth (In-source)<br> ???? Social & medical insurance<br> ???? 3K bonus<br> ???? Referral bonus 6K EGP<br> ✈️ Opportunity to travel to UAE<br>???? Maadi – Degla Square (No transportation)

Teleperformance is hiring for an English customer service representative (Launching Account)<br>BENEFITS:Salary 21,000 (including KPIs) KPIs collected in Euro equivalent – maximize your earning potential24/7 transportation across Cairo & Giza Quarter Bonus Up to 195 Euro Medical Insurance (up to EGP 400,000/year) + **Social Insurance Free Gym Access Exclusive discounts at stores across Egypt Clear career path after just 6 months VPN line provided Overnight allowance: EGP 1,000Door-to-door transportation for females after 11 PM (for night shifts)<br>Location: New Cairo.

Job Description<br>Sutherland Cairo is Hiring | Customer Service Representatives<br>Sutherland Global is looking for motivated and customer-focused individuals to join our team in New Cairo.<br>Role Description: The Customer Service Specialist is a full-time, on-site role based in Cairo. In this position, the specialist responds to customer inquiries via phone providing accurate information and timely resolutions. Daily responsibilities include handling service requests, troubleshooting issues, documenting interactions, and following up to ensure customer satisfaction.<br>Requirements:???? English level: B2 or higher???? Graduates & dropouts only???? Flexible with rotational shifts????Previous experience is a plus

IQor is hiring B2 English speakers! Launching accounts. Transportation is provided (door to door for girls starting from 09:00pm). Social and medical insurance provided.24/7 shifts accounts. Fully paid training.

Here's Your chance to grow your career with our USA Online Shopping Account(Order Service)!<br><br>What We’re Looking For:<br>Egyptian Graduate, Drop-Out Pervious Customer Service Experience Fluency in English is a must (B2 or above) Flexibility with 24/7 Rotational shifts (Night and overnight)<br><br>We Offer :<br>Competitive net salary. Opportunity WFH Depends on Performance Streamlined online hiring process. Transportation provided 24/7Social & medical insurance Full paid training. Fast-track promotion opportunities! after just 3 months.<br><br>Work Type: <br>On Site - Full-Time | Rotational Shifts<br><br>Location:<br> EL Sheikh Zaid City, Cairo<br><br>Apply now and kickstart your career with our Vibrant Team.

We’re looking for a "Customer Service Representative" to provide excellent face-to-face service and ensure a positive customer experience.<br>Location: Heliopolis<br>Key responsibilities:- Welcome and assist customers in a professional and friendly manner.- Understand customer needs and provide accurate information and solutions.- Handle inquiries, requests, and complaints efficiently.- Maintain a positive and professional attitude during all interactions.- Coordinate with internal teams to resolve customer issues when needed.- Ensure a high level of customer satisfaction and service quality.<br>Requirements: Excellent communication and interpersonal skills, Excellent English , customer-focused mindset, professional appearance, and the ability to work effectively in a fast-paced environment.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

e& CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).<br>Job requirements: . Grad of any major . Very good up to Excellent English speakers (B2/B1+). Flexibility with rotational shifts <br>Job Benefits:. Salary up to 19000 net Up to 700 AED commission. Cola increase from the joining date (20%).career path (insource). Social and medical insurance . Free VPN line. Salary annual increase .bonus program (3k eg).chance for promoted after 6 months. Unlimited commission . Referral program (6k eg). Opportunity To travel To UAE <br>Location:Maadi, Degla Square (No transportation provided)

???? Teleperformance is #hiring #Englishspeakers<br>- English level: B2- Location: New Cairo - Egypt- Graduates Only What we offer :???? Net Salary: 19K EGP + Euro bonuses + incentives! ???? Transportation is provided (door to door for females)???? Fast-track promotion 6 months???? Full medical & social insurance????KPIs Paid in Euro????Line for minutes and internet????????Gym Access ????️ Exclusive discounts with top brands<br>???? If you're interested, or know someone who is, kindly text me: https://wa.me/201096633873

We’re Hiring: Customer Service Representative Looking to move away from routine roles and join a dynamic team? This could be your next step. Centro is currently hiring Customer Service Representatives for an appointment setter account.<br>What we offer:• 16,000 EGP Net + up to 4,000 EGP KPIs•Rotational US shift• Rotational 2 Days Off• Transportation provided after shift• Clear promotion path after 3 months<br>Requirements:• Previous Customer Service experience is required<br>Location: Maadi, Corniche<br>If you're interested in joining a growing team with real career progression opportunities, feel free to apply or reach out directly.

WE’RE HIRING – ALORICA EGYPT! Location: Sheikh Zayed Account : Shopping Website Position: Customer Service Agent <br>Requirements: English Level B2 or above Graduates & Dropouts Must be Flexible with Rotational Shifts Including Overnight Shifts <br>Benefits : Attractive Salary Overnight Allowance Transportation Provided ( Door to door provided after 10 pm for females ) Fast Promotions — starting from 3 to 6 months, based on performance!<br> If you're looking for a stable career with great benefits and growth opportunities, this is your chance! Apply Through this link https://talkpu.sh/t/Lsbs9WJp0Or through Whats App https://wa.me/201020332807

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>This is a full-time on-site role located in&nbsp;<strong>Alexandria</strong>&nbsp;for a&nbsp;<strong>Customer Service Specialist</strong>. In this role, the Customer Service Specialist will be responsible for delivering&nbsp;<strong>exceptional customer support</strong>, addressing inquiries, resolving issues, and maintaining high levels of&nbsp;<strong>customer satisfaction</strong>.</p><br><p>Your&nbsp;<strong>day-to-day responsibilities</strong>&nbsp;will include:</p><br><ul><li> Handling customer interactions with&nbsp;<strong>efficiency</strong>&nbsp;and&nbsp;<strong>empathy</strong>.</li><li>️ Providing&nbsp;<strong>tailored solutions</strong>&nbsp;to meet customer needs.</li><li> Ensuring a&nbsp;<strong>positive customer experience</strong>&nbsp;through&nbsp;<strong>effective communication</strong>&nbsp;and&nbsp;<strong>professional phone etiquette</strong>.</li></ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p><br><br>Qualifications<br><p><strong></strong><strong> We’re Hiring Talented People! </strong><strong></strong><br> <strong>Fresh Grads &amp; Dropouts</strong>&nbsp;are welcome to apply! </p><br><p>&nbsp;<strong>What we’re looking for:</strong></p><br><p>✅&nbsp;<strong>Fluency in English</strong>&nbsp;is a MUST! (B2/C1 level) <br> ✅ Strong skills in&nbsp;<strong>Customer Service</strong>&nbsp;&amp;&nbsp;<strong>Customer Support</strong>&nbsp;<br> ✅ Proven ability to&nbsp;<strong>enhance Customer Satisfaction</strong>&nbsp;&amp;&nbsp;<strong>Customer Experience</strong>&nbsp;<br> ✅&nbsp;<strong>Problem-solving</strong>,&nbsp;<strong>active listening</strong>, &amp;&nbsp;<strong>attention to detail</strong>&nbsp;<br> ✅ Experience in a&nbsp;<strong>customer-facing role</strong>&nbsp;and familiarity with&nbsp;<strong>CRM tools</strong>&nbsp;is a plus! ️<br> ✅&nbsp;<strong>Flexibility</strong>&nbsp;with&nbsp;<strong>night &amp; overnight shifts</strong>&nbsp;is essential <br> ✅ Proficiency in&nbsp;<strong>professional phone etiquette</strong>&nbsp;&amp;&nbsp;<strong>communication techniques</strong>&nbsp;is a plus </p><br><p> If you’re passionate about making a difference and love helping customers, we want YOU! </p><br><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Job Purpose</span></span><p><span><span>To delight internal and external customers over the phone ( inbound &amp; outbound -call back)</span></span></p><br><ul><li><span><span>Interact with customers over the phone, chat , email to understand their banking needs.</span></span></li><li><span><span>Provide excellent customer service to achieve customer loyalty.</span></span></li><li><span><span>Resolve problems over the live chat, email or telephone.</span></span></li><li><span><span>Convert sales opportunities in order to meet financial targets.</span></span></li><li><span><span>Clarify and explain procedures and products over the telephone.</span></span></li><li><span><span>Capture and report customer feedback towards continual product development.</span></span></li></ul><br><span><span>Key Result Areas&nbsp;</span></span><p><span><span>Achieve the required KPI set in term of</span></span></p><br><p><span><span>Adherence</span></span></p><br><p><span><span>CRD</span></span></p><br><p><span><span>AHT</span></span></p><br><p><span><span>Quality score</span></span></p><br><p><span><span>post call suveuy</span></span></p><br><p><span><span>NPS</span></span></p><br><br><span><span>Key Result Areas (Continued)</span></span><ul><li><span><span>Operates in a Call Centre environment where the interface with customers is over the telephone.</span></span></li><li><span><span>Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.</span></span></li><li><span><span>Mostly related to explaining procedures or providing information regarding retail banking products.</span></span></li><li><span><span>Also involves root cause analysis and reversals of charges and fees when necessary.</span></span></li></ul><br><span><span>Knowledge, Skills and Experience</span></span><br><span><span>Knowledge, Skills and Experience (Continued)</span></span><ul><li><span><span>University Graduate (preferably with some finance / banking or maths component).</span></span></li><li><span><span>1 – 3 years experience</span></span></li><li><span><span>Very customer focused</span></span></li><li><span><span>Computer literate</span></span></li><li><span><span>Excellent communication skills</span></span></li><li><span><span>Strong listening skills.</span></span></li></ul><br><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>