وظائف خدمة عملاء في مصر

Required young males for work in a upscale touristic restaurant in New Cairo - Fifth Settlement - host-keeping, steward, and services - with or without experience - age not exceeding 29 - good appearance

Terms_of_work :<br>

Working conditions:<br>

<p>GTX Hiring – Telesales Agents for a US Account!</p><p>&nbsp;&nbsp;English B2+</p><p>✅ No experience</p><p>✅ Egyptians only (18–28 years old)</p><p>✅ Graduates, undergrads, gap years &amp; dropouts – all welcome!&nbsp;</p><p>Nasr City</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Education Mandatory: H Sc. &amp; Graduate in any discipline Desirable: Travel / Hospitality Industry Experience  Min 1 year prior work experience in a Domestic or International process Inbound  Should have prior experience of taking calls  Excellent call management skills  Handle irate customers Outbound  Should ensure that the daily targets assigned are completed on time  Excellent real writing/verbal skills  Ensure adherence to daily activities assigned Sales  Should have prior experience of working in a Sales process  Should be keen on meeting daily targets  Should be self-motivated Language  Arabic Soft Skills:  Excellent communication skills to handle interactions  Be Fluent in speech  Create a WOW exp. for the customer (c-Sat)  Good typing speed  Meet deliver expectations as per defined KRA’s"<br></p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Roles &amp; Responsibilities</p><br><ul><li>Answer inbound calls, chats, and website form inquiries promptly</li><li>Understand customer issues and identify service needs</li><li>Qualify leads to ensure they meet service criteria</li><li>Schedule appointments for technicians based on availability</li><li>Explain services, pricing basics, and process clearly</li><li>Upsell or cross-sell additional relevant services when appropriate</li><li>Confirm appointments and reduce no-show rates</li><li>Follow up with missed or rescheduled appointments</li><li>Accurately update CRM / booking system</li><li>Maintain SLA response times</li><li>Experience in inbound call center or service-based environment</li><li>Strong communication skills (clear, confident, professional)</li><li>Ability to understand and simplify technical issues</li><li>Basic sales and upselling ability</li><li>Strong organization &amp; scheduling skills</li><li>CRM or booking software experience</li><li>Problem-solving mindset</li></ul> </div>

Company Description Gourmet Egypt is a premium food retailer that has been serving passionate food lovers since 2006, starting with select imported ingredients for Cairo’s top hotels and expanding into flagship stores. The company has grown by developing its own “Handcrafted by Gourmet” product range, made from high-quality local and imported ingredients and curated by in-house culinary experts and visiting celebrity chefs. Gourmet Egypt combines physical retail with a state-of-the-art e-commerce platform that includes a webstore, mobile app, and shopable recipes to offer customers a seamless shopping experience. With a mission to help customers enjoy lovingly made food that enhances their lives, Gourmet Egypt fosters a community-focused culture where every customer is treated like family and team members’ passion and skill are central to its success. Role Description This is a full-time, on-site Customer Service role based in Cairo, serving Gourmet Egypt customers in Sheikh Zayed and New Cairo. The team member will handle in-store and phone inquiries, assist customers with product selection, and provide accurate information about ingredients, recipes, and promotions. Daily tasks include managing customer orders, coordinating with store and delivery teams, resolving issues or complaints, and ensuring a smooth and friendly customer experience. The role also involves maintaining store standards, processing transactions, supporting online order customers when needed, and contributing to a positive, collaborative team environment. Qualifications Strong customer service and communication skills, with the ability to interact professionally and courteously with diverse customers. Sales and retail skills, including basic cash handling, point-of-sale (POS) system use, and product recommendation capabilities. Interest in food and culinary products, with the ability to learn and explain Gourmet Egypt’s offerings, recipes, and ingredients. Organizational and problem-solving skills to manage multiple customer requests, handle complaints, and coordinate with different teams. Teamwork and collaboration skills, with a proactive attitude and willingness to support colleagues across Sheikh Zayed and New Cairo locations. Basic computer literacy for handling online orders, inventory checks, and internal communication tools. Previous experience in retail, hospitality, or customer-facing roles is an advantage. Ability to work flexible hours, including weekends and holidays, as required by retail operations. Proficiency in Arabic and good command of English is preferred.

Responsibilities:Handle customer inquiries through chat and provide professional support. Resolve customer issues efficiently and ensure a positive customer experience. Follow company policies and customer service procedures. Escalate complex issues when necessary. Maintain high-quality service and response standards. Requirements:Previous experience in Customer Service or Chat Support is preferred. Excellent written communication skills. Good English communication skills. Strong problem-solving and multitasking abilities. Ability to work under pressure and handle multiple chats simultaneously. Willingness to work on shifts.???? Location: Maadi, Egypt ???? Employment Type: Full-Time

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focused on delivering high value, innovative, and customized customer service solutions. The company designs outsourcing services tailored to each client’s unique business needs, helping them concentrate on their core operations while better serving their own customers. ETISAL International emphasizes global coverage, cultural awareness, and industry best practices to ensure high-quality service delivery. The organization is committed to transparency, flexibility, integrity, and continuous improvement, aiming to exceed client expectations. It also places strong value on human capital, advanced technologies, and first-class service standards. Role Description The English Customer Service / Morning Shift role is a full-time, hybrid position based in Cairo, Egypt, with some flexibility for working from home. The role involves handling inbound and outbound customer interactions in English via phone, email, and chat, addressing inquiries, resolving issues, and providing accurate information about products and services. Daily tasks include documenting customer interactions, updating records in CRM systems, following established procedures, and escalating complex cases to the appropriate teams when needed. The role requires maintaining high service quality, meeting performance targets, and adhering to company policies and data privacy standards. The individual will work closely with supervisors and team members to improve processes, share feedback, and support a positive customer experience during the morning shift schedule. Qualifications Strong English communication skills (spoken and written), with clear, professional, and customer-focused interaction style. Previous experience in customer service, call center, or BPO environments, preferably handling international customers. Ability to manage multiple inquiries, prioritize tasks, and work efficiently in a fast-paced, target-driven environment. Comfort with technology, including CRM systems, telephony platforms, email tools, and basic office software. Problem-solving mindset, patience, and resilience when handling challenging customer situations. Availability to work morning shifts on a full-time basis in a hybrid setup in Cairo, Egypt. Strong teamwork skills, reliability, and a commitment to service quality and continuous improvement. High school diploma or equivalent required; a university degree in business, communications, or related fields is an advantage.

About the Company<br>TP is hiring for English Account! Apply now & Start Next Week!<br>About the Role<br>Account: Handling customers who are complaining from internet issues.<br>Responsibilities<br>Handling customers who are complaining from internet issues.<br>Qualifications<br>Graduates English Level B2/C1Flexible with rotational/night shifts.<br>Required Skills<br>Graduates English Level B2/C1Flexible with rotational/night shifts.<br>Preferred Skills<br>None specified.<br>Pay range and compensation package<br>Salary: Total 19,000 NETOvernight Allowance Transportation provided across Cairo & Giza. Working Hours: Rotational Shifts Special Benefits: 195 Euros as quarterly bonus linked to productivity & performance Extra 50$ incentive based on performance<br>Equal Opportunity Statement<br>TP is committed to diversity and inclusivity.

Company Description TP Career is a growing organization focused on connecting talented professionals with customer-centric roles in dynamic service environments. The company emphasizes professional development, clear career paths, and supportive leadership to help team members succeed. TP Career values strong communication skills, reliable performance, and a collaborative mindset. Team members are encouraged to contribute ideas that improve service quality and operational efficiency. The organization promotes an inclusive, respectful workplace where all employees can thrive.<br>Role Description This is a full-time, on-site Customer Service Morning Account role based in Qesm 1st New Cairo. The role involves handling incoming customer inquiries, primarily via phone, in C1-level English, and providing accurate information, guidance, and issue resolution. The team member will follow established procedures, document interactions in the system, and escalate complex cases when necessary. Daily responsibilities include maintaining professional phone etiquette, supporting a positive customer experience, and meeting service-level and quality targets. The role also requires collaborating with colleagues and supervisors to improve customer satisfaction, participating in training, and adapting to updated policies or products.<br>Qualifications<br> <br>Strong customer-facing capabilities, including Customer Service and Customer Support skills. Ability to foster positive interactions and outcomes, focusing on Customer Experience and Customer Satisfaction. Professional communication skills, especially Phone Etiquette and clear spoken and written English at C1 level. Additional beneficial qualifications: problem-solving ability, patience and resilience under pressure, attention to detail in documentation, and basic computer and CRM navigation skills. Availability for morning shifts on-site in Qesm 1st New Cairo, with reliability, punctuality, and a collaborative attitude.

<p>خبير توظيف محترف يتمتع بخبرة ثلاث سنوات في مجال الموارد البشرية.</p><p>يتميز بقدرته الفائقة على استقطاب المرشحين بدقة عبر قنوات متعددة، وإجراء عمليات فحص دقيقة للسير الذاتية وتقييمات فعّالة للمقابلات.</p><p>يمتلك مهارات تواصل ممتازة بين مختلف الأقسام، وكفاءة عالية في التنفيذ، ملتزماً بمطابقة الشركات مع أفضل الكفاءات بسرعة، وتحسين عملية التوظيف.</p>

<div><h3 data-path-to-node="1"><strong ></strong></h3></div><div ><p><strong>Role Purpose</strong></p><p>The Customer Service Gateway Advisor is responsible for executing the day-to-day operations of the Customer Service Gateway team. This role ensures regional and global standards of performance are met, delivers exceptional customer support, and proactively acquires accurate data to expedite customs clearance processes and maximize customer satisfaction.</p><strong></strong><p><strong>Key Responsibilities</strong></p><ul > <li>Manage day-to-day customer service gateway tasks to achieve regional and global operational excellence.</li> <li>Respond to all customer telephone calls and electronic inquiries promptly, providing accurate, clear, and professional information.</li> <li>Obtain accurate and up-to-date shipment details from customers via phone or email to facilitate fast customs clearance formalities.</li> <li>Execute pre-clearance procedures by extracting operational data to update customers on shipment arrivals, clearance status, and fee computations.</li> <li>Collaborate closely with internal stations and network contacts to coordinate seamless, end-to-end shipment processing.</li> <li>Liaise with customs officials on specific duty assessments, dispute resolutions, and problem shipment handling.</li> <li>Accurately scan documentation, register status checkpoints, and update internal system comments to maintain complete network visibility.</li> <li>Retrieve original shipment paperwork from warehouse facilities in a timely manner to support efficient clearance operations.</li> <li>Maintain organized, neat, and compliant physical and digital customs records for all handled shipments.</li> <li>Ensure all dispatched deliveries possess a verified Bill of Entry and a formal notification of charges.</li> <li>Monitor key performance indicators, achieve operational metrics, and actively contribute to internal quality audits.</li> <li>Investigate and recover operational issues identified through voice-of-customer channels to ensure customer delight.</li> </ul><strong><br></strong><p><strong>Qualifications, Experience and Competencies</strong></p><ul > <li>University Graduate (bachelor's degree required).</li> <li>Minimum of 2 years of professional experience in Customer Service, Logistics, Express Operations, or Customs Clearance.</li> <li>High proficiency in English language skills (both verbal and written communications).</li> <li>Proven understanding of customs clearance processes, pre-clearance documentation, and duty assessment protocols.</li> <li>Proficiency in navigating complex operational databases, customer tracking systems, and document scanning platforms.</li> <li>Excellent interpersonal and communication skills, with a focus on delivering customer delight and dispute resolution.</li> <li>Strong decision-making and analytical abilities to solve complex shipment issues under tight deadlines.</li> <li>High level of stress tolerance and self-management, maintaining composure and focus under pressure.</li> <li>Exceptional planning, organizational, and time-management skills to prioritize critical tasks effectively.</li> <li>Strong teamwork and collaborative mindset, working cooperatively across departments to achieve shared goals.</li> </ul><p><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????????????????</span> <span Cambria Math", serif;">????????????</span> <span Cambria Math", serif;">????????????????????????????????????????</span> </p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????</span></p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????</span> <span Cambria Math", serif;">????????????????????????????????</span></p></div><div><font size="2"></font></div>

Company Description<br>TP Cairo EG is a dynamic hub that offers top-quality services and solutions to its clients by combining innovation with a commitment to excellence. As part of a globally recognized company, TP Cairo EG fosters a collaborative and inclusive work environment. The company is dedicated to empowering its employees and providing opportunities for personal and professional growth. Located in New Cairo, TP Cairo EG is a trusted partner for customer service and business solutions.<br><br>Role Description<br>This is a full-time, on-site role for a Customer Service Representative - Upselling Commissions based in New Cairo. The role involves providing exceptional customer support, ensuring customer satisfaction, and delivering excellent customer experiences. Additionally, the role involves identifying upselling opportunities, promoting suitable products or services, and meeting sales targets to earn commissions. Successful candidates will be expected to handle customer inquiries and resolve issues effectively, maintaining the highest standards of professionalism and efficiency.<br><br>Qualifications<br>Fluency in English Proficiency in Customer Service, Customer Support, and delivering excellent Customer Experience Ability to ensure Customer Satisfaction through proactive communication and problem-solving Excellent communication and interpersonal skills Ability to work on-site in New Cairo and maintain a customer-focused approach Previous experience in a customer service or sales role is an advantage<br><br>Benefits & Salary:<br>Net Salary up to 23K KPIs in Euros, Upselling commissions Transportation provided + allowance (door-to-door for females) Medial insurance up to 400K per year Social insurance VPN lines for personal use Gym access Discounts in many stores Learning & Developments courses Diplomas with attractive discounts Free gaming arena<br><br>Work nature: 5 days per week (9 rotational hours, including 1 hour break), and 2 rotating days off<br><br>Apply Now wa.me/201029966460

Company Description:<br>TP Cairo EG is a dynamic hub that offers top-quality services and solutions to its clients by combining innovation with a commitment to excellence. As part of a globally recognized company, TP Cairo EG fosters a collaborative and inclusive work environment. The company is dedicated to empowering its employees and providing opportunities for personal and professional growth. Located in New Cairo, TP Cairo EG is a trusted partner for customer service and business solutions.<br>Role Description<br>This is a full-time, on-site role for a Customer Service Representative - Upselling Commissions based in New Cairo. The role involves providing exceptional customer support, ensuring customer satisfaction, and delivering excellent customer experiences. Additionally, the role involves identifying upselling opportunities, promoting suitable products or services, and meeting sales targets to earn commissions. Successful candidates will be expected to handle customer inquiries and resolve issues effectively, maintaining the highest standards of professionalism and efficiency.<br>Qualifications<br>Fluency in English Proficiency in Customer Service, Customer Support, and delivering excellent Customer Experience Ability to ensure Customer Satisfaction through proactive communication and problem-solving Excellent communication and interpersonal skills Ability to work on-site in New Cairo and maintain a customer-focused approach Previous experience in a customer service or sales role is an advantage<br>Benefits & Salary Net Salary up to 20K KPIs in Euros, Upselling commissions Transportation provided + allowance (door-to-door for females) Medical insurance up to 400K per year Social insurance VPN lines for personal use Gym access Discounts in many stores Learning & Development courses Diplomas with attractive discounts Free gaming arena<br>Work nature: 5 days per week (9 rotational hours, including 1 hour break), and 2 rotating days off. Apply at 01029966945

???? Teleperformance Is Hiring | Sales Account ????<br>???? Graduates Only???? Net Salary: EGP 19,500 (Including €100 KPIs)???? City Walk | ???? Rotational Shifts???? 2 Months Training – 100% Paid????️ English: B2–C1✨ Quarterly Bonus: €195???? Commission up to $250???? Salary Increase Every 6 Months⏰ Overtime: EGP 90/hour

Technical Support Advisor – (USA Market) | Premium Salary + Staggered Increases Are you passionate about tech and ready to elevate your career? We are hiring Technical Support Advisors to join our elite team supporting Samsung Mobile users in the US market. This is not just another call center job. We offer a structured financial growth plan that rewards your tenure and performance from Day 1. What’s in it for you? Unmatched Salary Progression:+10% increase on Basic Salary after 6 months.+5% increase on Basic Salary after 1 year.+15% increase on Variable (KPI) pay after 18 months.+10% increase on Variable (KPI) pay after 24 months. Location: Prime location at City Walk. Compensation: 90 EGP (Basic + Variables). Schedule: Rotational 24/7 (Males) | Maximum 2 AM shift for Females | Rotational days off. The Role:You will be the first point of contact for US customers, providing top-tier support across Voice, Email, Social Media & Chat. We are looking for experts who can handle 100% Technical Troubleshooting for Samsung mobile devices. Minimum Requirements:Excellent English communication skills. Strong technical aptitude and troubleshooting ability for mobile devices. Flexibility to work a rotational schedule.<br>Apply Now!

Join Teleperformance: Launch Your Tech Career with Great Benefits & Growth! Are you good with technology and love helping people? We are looking for friendly and problem-solving individuals to join our team as Customer Service Representatives. If you have good English skills and are ready for a stable career with amazing benefits, this is your opportunity! We Offer You:A Strong Financial Package: Up to 21,000 EGP per month. Monthly Bonus: An additional 115€ in KIPs (performance-based reward) Comprehensive Social & Medical Insurance coverage up to 400,000 EGP. Great Perks for Your Well-being: Free Gym Access to stay healthy and active. A VPN Line provided for stable internet connection. Fast Promotions in the next 6 months Incentives & Discounts in many different stories across Egypt You are the perfect candidate if you have:Good English communication skills Strong problem-solving skills and patience Ability to work in a team and adapt to a fast-paced environment High school diploma as a minimum. Fresh graduates are welcome to apply<br>Ready to build your future with a global leader? Click "Apply" now to submit your CV!#Hiring #Customer Service #Technical Support #Cairo Jobs #Egypt Jobs #TPEgypt #Career Growth #Jobs InEgypt #Bilingual #English Jobs